CAL VOICE IN THE COMMUNITY LTD (Limited by Guarantee) COTrIPANY NO.:8786829 CHARITY NO.:IIS8809 REPORT AND ACCOUNTS for tbe year end1 30 June 2024 MARGARET TROTTER FCCA 205 WELL STREET LONDOIY E9 6QU
CAL V ICEI HE COMMUNITY LTD Financial Statements for the Year Ended 30 June 2024 Contents Pages Reference and Administrative DetaiIs Report of the Board of Trustees Independent Examinerfs Report 10 Statement of Financial Activities 11 Balance Sheet 12 Notes to the Accounts 13-16
LOCAL VOICE IN THE COMMUNITY Report of the Board of Trustees for the year ended 30 June 2024 The Trustees present their report and the financial statements for the year to 30 June 2024. STRUCTURE, GOVERNANCE AND MANAGEMENT Governing Document Healthwatch Tower Hamlets ('The CharitK) is a registered charity and was incorporated on 22 November 2013 as a company limited by guarantee. Its governing document is its Memorandum and ArticLe5 of Association that were amended by special resolution registered on 27 June 2014. The Charity was registered by the Charity Commission on 7 October 2014. Recruitment and Appointment of the Board of Management The management of the Charity is undertaken by a Board of Trustees that were first appointed following external recruitment in 2013 and elections in 2014. The Chair of Charity during the year was Mr Randal Smith. All Trustee5 live or work in the London Borough of Tower Hamlets and bring a range of skilLs and experience to the Board. Trustee Induction and Training Trustees are recruited based on an evaluation of the balance of diverse skills and experience needed to govern the Charity. Potential Trustees attend meetirbgs as observers and advisors and newly appointed Trustees receive induction information which contains information about the Charity, its structure and operations, board structure, Trustee duties, responsibilities and key policies. Trustees are encouraged to participate in activities to obtain a better appreciation of the Charity s operations. Training is provided to the Board as a need is identified. Trustee Directors who served during the year and changes up to the accounts signing date were Tim Oliver Randal Smith Stephanie Dowker (resigned 12 September 2024) Ashton McGregor
LOCAL VOICE IN THE COMMUNITY Public Benefit The Trustees have referred to the guidance contained in the Charity Commission's general guidance on public benefit when revlewing our aims and objectives and in pLanning our future activities. The Trustees are satisfied that the CharTty continues to deliver very tangible public benefit through its activities. Statement of Trustees, ResponsTbiLities The Trustees {who are also the directors for the purposes of company law) are responsible for preparing the Report of the Board of Trustees and the flnancial statements in accordance with applicabLe law. Company law requires the directors to prepare financial statements for each financiaL year. Under that law the trustees have elected to prepare the financial statements in accordance with United Kingdom Generally Accepted Accounting Practice (United Kingdom Accounting Standards and applicable law) and adopting the provisions of Accounting and Reporting by Charities: Statement of Recommended Practice applicabte to charities preparing their accounts in accordance with the Financial Reporting Standard FRS 102 (effective l January 2019). Under company law the Trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the company and the profit or Ioss of the company for that period. In preparing these financial statements, the Trustees are required to: seLect suitable accounting policies and then apply them consistentLy; obserrfe the methods and principles of the Charities SORP.. make judgments and accounting estimates that are reasonable and prudent; State whether applicabLe UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements; prepare the financial statements on the goTng concern basis unless it is inappropriate to presume that the charitable company wiLI continue in business. The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the charity's transactions and dlsclose with reasonable accuracy at any time the financial position of the charity and enabLe them to ensure that the financial statements comply with the Companies Act 2006. They are also respon5ibLe for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. In so far as the Trustees are aware:
LOCAL VOICE IN THE COMMUNITY there is no relevant information of which the charity's Independent Examiner is unaware; and the trustees have taken all steps they ought to have taken to make themselves aware of any relevant information and to establish that the examiner is aware of that information. The Trustees are responsible for the maintenance and integrity of the corporate and financiaL information included on the charitabLe company s website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions. OBJECTIVES AND ACTIVITIES Our mission is to put the voice of patients, carers, users and the local community at the centre of service planning, design and delivery. We give residents a stake in the local health and social care landscape to improve health and well-being. We support residents to navigate health and social care services and understand their journey. Our charitable objects are: The advancement of health and the relief of those in need by reason of youth, age, ill-health, disability or financiaL hardship by: (a) providing information and advice to the generaL public about local health and social care service; {b) making the views and experience of members of general public known to heaLth and social care providers; (c) enabling local people to have a voice in the deveLopment, delivery and equality of access to local health and care sepiices and faciLities and; (d) providing training and the development of skills for votunteers and the wider community in understanding, reviewing, scrutinizing and monitoring local health and care services. The Charity acts as the local independent champion for the public, aiming to promote better outcomes in health and social care for all by improving serv3ces as they operate today, or shaping how they will look in the future. The Charity also seeks to advance the education of the public in heaLth and social care issues. At an Extraordinary General MeetTng on 31 August 2022 the Board agreed: to dissolve Healthwatch Tower Hamlets Ltd and establish a Charitable Incorporated Organisation (CIO) Local Voice in Your Community - to be known as Local Voice. to transfer the net assets of registered charity HeaLthwatch Tower Hamlets (Charity Number 1158809 - Company Number 0878682) to Local Voice in Your Community CIO f rom the date
LOCAL VOICE IN THE COMMUNITY that our application is approved by the Charity Commissioners and dissolve Healthwatch Tower Hamlets Ltd This change is required as HeaLthwatch Tower HamLets Ltd is no longer the contract provider for Healthwatch Tower Hamlets and has expanded its remit to cover a wider geographical area incLuding Healthwatch Waltham Forest, North East London Integrated Care Board (NEL ICB) and the wider health and care sector across England. ACHIEVEMENTS AND PERFORMANCE Healthwatch Tower Hamlets (tradTng as Local Voice) gathered 19,195 comments from local people across NEL and identified 82.547issues about people's experience of health and social care services. We continued to develop the NEL ICB Commun7ty Insights System with our Local Healthwatch partners, aLlowing us to produce and circulate over 350 regular quarterly reports and summary dashboards at NEL and Place Based Partnership level. You can f ind aLI our reports on the NEL ICB website We began the year OLJt in the comTnunity asking people what they thought good care looked Like to them. Many of the people we talked to would not normally have their voice heard particularty, Pakistani and Musllm women, people attending food banks and men. They took part in workshops, feedback walls and questionnaires, providing u5 Wlth incredible insight. We continued to bring people's feedback on services into our community insights system from a wide range of public, statutory and voluntary sector sources. Our unique coding system then aLlows us to identify where in the care journey there might be problems and who those problems might be impacting the most. The outcome of all this work 15 the understanding that local people believe good care should be: accessible, competent) person centered and trustworthy. We are calling this the Good Care Framework and have started appLying it to all aspects of our work. What Good Care Looks Like to Peo in Waltham Forest We know that GP access continues to be the most important issue for local people. As welL as our regular GP community insights reports we started to produce and present reports at a Primary Care Network Level You can read the re orts here. They alLow the Waltham Forest Primary Care Transformation group to understand where things are improving and help understand why and to measure whether changes are having an impact over time. Our increased understanding of why the Pakistani, Black African and Caribbean communities may be hesitant to receive vaccines was quickLy picked up and used by the Waltham Forest group with oversight of the vaccine programme, as well as London wide groups, to inform communication and covid vaccine delivery.
LOCAL VOICE IN THE COMMUNITY We have a well-respected voice on the North East London Integrated Care Partnership due to our clear evidence-based input that allows us to voice the views of different communities and groups. We produce regular reports for the Waltham Forest Health and Care Partnership Board and the Health and WeLlbeing Board and sit on the HeaLth Scrutiny and Adult Social Care Scrutiny Committees. FINANCIAL REVIEW The results for the year ended 30 June 2024 are set out in the Statement of Financial Activities on page 10. The assets and liabilities of the Charity as at 30 June 2024 are given in the BaLance Sheet on page 11. The financial statements should be read in conjunction with their related notes which appear on pages 12 to 15. Principal Funding Sources Total income for the year was £300,232 (2023: 304,087) The main source of funding for the Charity during the year was a contract with London Borough of Waltham Forest who commission Healthwatch services across the Borough. The 3 year contract commenced on 1 May 2022 for £111,690 per annum. The Charity also raised grants of £187,476 from NHS North East London CCG and other public heath grants. Expenditure in the year was £241,084 (2023: £202,481). The result was a surplus of £59,148, comprising an unrestricted surplus of £46,563 {2023: £53,621) and restricted funds to carry forward of £12,585 (2023: £47,985) to continue projects that carrled over the year end. Reserves The Charity has reserves of £295,409 (2023: £236,261) at 30 June 2024, classified as £75,835 restricted and £219,504 unrestricted. The Board keeps the level of reserves under regular review to ensure that they are adequate and appropriate to meet the requirements of the organisation. The Trustees have agreed a reserve policy, the focus of which is to ensure that the Charity could meet all its commitments in the event that the core contract from the local authorities was cancelled. The Trustees have considered the current and future activities of the charity and the known levels of income and expenditure and are satisfied that the charity is a going concern. PLANNING FOR FUTURE PERIODS The Charity works closely with the London Borough of Waltham Forest to ensure that the services delivered meet the key outcomes and performance indicators of the contract and that we continue to maximise impact in the
LOCAL VOICE IN THE COMMUNITY community. Through our work for NHS North East London we work across 7 boroughs. Annually, the Board agrees a work plan to be delivered to meet those contract objectives and this is monitored throughout the period. We recognise the reliance the Charity has on the contract with the London Borough of Waltham Forest and the importance of ensuring that a HeaLthwatch contract continues. Our Strategic Plan includes an income generation strategy to diversify our income to broader service and geographical areas this includes taking a lead delivery role in the North East London ICB Community Insights project. PRINCIPAL RISKS AND UNCERTAINTIES The Charity's income is dependent upon funding which is subject to national commissioning (of Healthwatch). The Charity successfully tendered for the Healthwatch Waltham Forest contract that commenced in May 2022. We have begun to broaden our service provision to a wider range of NHS and Local Authority providers from across the North East London area. Our aim is to deliver effective Healthwatch and community insight services which are valued localLy and recognised nationalLy. This will mean expanding our provision to a broader range of organisations and other parts of London and nationally. Promotion of the good work we do will be critical as we seek to put the charity at the front of the drive for improvements in health and social care services. All staff have been working at home effectively and face to face engagement is undertaken by an outreach team. We continue to also use phone, online communications and digital engagement with residents and all stakehoLders. Restrictions on Distribution The Memorandum of Association prohibits the distributTon of income and property of the Charity to the members. Upon dissolution or winding up of the Charity the assets shall be given or transferred to some similar institution or institutions having objects similar to the Charity. Tax Status and Small Company Provisions HeaLthwatch Tower Hamlets is a registered charity and is therefore potentially exempt from taxation of its income and gains as it falls within the definition of a Charity as defined in Part 1, ScheduLe 6 of the Finance Act 2010. No tax charge has arisen in the period. This report has been prepared in accordance with the special provisions for small companies and comply with the Statement of Recommended Practice - Accounting and Reporting by Charities FRS 102
LOCAL VOICE IN THE COMMUNITY Approved by the Board of Management on 24 March 2025. Company Secretary Dianne Barham
Independent Examinergs Report to the TrllSt of Local Voiee In The Community Ltd I report on the fmancial statements of the charity for the period ended 30 June 2024. This report is tnade solely to the Trustees, as a body. in accordance with S'ection 145 of the Charities Act 2011. My work has been undertaken so that I might state to the Trustees, those matters I am requiTed to state to them and for no other purpose. To the fullest extent perniitted by law, I do not accept or assume responsibility to anyone other than the Charity and the Trustees as a body, for my work or for this report. Respective responsibilities of trustees and examiner The charity's trustees (who are also the directors of the company for the purposes of company law) are responsible for the preparation of financtal statements.. The trustees consider that an audit is not required for this year under Section 144(2) of the Lharities Act 2011 (the 201 l Act) and that an ind¢pendent examination is needed. Having satisfied myself that the charity is nol subject to audit under company law and is eligible for independent examination: it is my responsibility to: -e.xamine the financial stateTnents under Section 145 of the 2011 Act" -to follow the procedures laid down in the General Directions given by th¢ Charity Commission under section 145(5) of the 2011 Act- and -to state where particular matters have come to my attention. Basis of independent examiner's report My examtnation was carried out in accordanc¢ with the General Directiot]s given by the Charity Commission. An examination includes a revicw of the awounting records kept by the charity and a comparison of the financial statements presented with those records. It a]so includes con5tderation of an). unusual items or disclosures in the fanCIal statements and seeking explanations from you as Trustee Directors concerning any such matters. The procedures undertaken do noi provide all the evidence that would be required in an audit. and consequently no opinion is given as to whether the financial statements present a 'true and fair view, and the report is limited to those matters set out in the staten]ent below.. Independent examiner's statement I have coiiipleted my examination. I confinn that no matters have come to my attention in connection with th¢ examination giving me cause to believe.. accounting records were not kept in respect of the Cotnpany a5 required by section 386 of the 2006 Act. or the accounts do not accord with those records. or th¢ accounts do not coinply with the accountinu requirejnents of section 396 of the 2006 Act other than anj requirement that the accounts give a true and fair view which is not a matter considered as part of an indcp¢ndenl examination; or the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities [applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in die UK and Republic of Ireland (FRS 102)]. I have no concems and have com¢ across no other matters in connection with the cninatiOn to which attention should be drawn in thi5 report in order to enable a proper understanding of the accouiits to be reached Signed MARGARET TROTfER FCCA 205 WELL STREET LONDON E9 6QU 0*7-7ffj • Dated 24 March 2025 10
Siatetnent of Financial A¢livitie5 Incornc and E.xpendilui-e Account for the year end¢d 30 June 20?4 Total Funds To£AI Funds Restricted Funds Unrestricted Fun Re5trTcted Unrestricted n(1 Fund5 Note Ineomlng resourees Ini ¢5tnienl income lllcoimin" resoiirces li'om donations and charitable activities 1.066 1.066 377 186.71 j 11?,441 299.166 189.)27 114.38J 30J.710 Tolnl incoming rcsuurc£ 186.72) 13.5Q7 300.232 189.J27 114.760 J04 087 Resources eipended Costs ol- genei-atinu fund5 Cost of gLn¥raung i'oluntan Income Chariiable aLLivilies Total resoiirces penrfed 15.101 51.913 67.014 li.101 ??5.98J ?Jl.084 8,380 53.881 62.261 8.380 194.101 202.481 174.070 174.070 140??0 140.?20 Nel incoiniiig/tJufoojnu resoiirees beJoKe Iransfer5 behveeiiJunils 1?.6jj 46.493 59.148 49,107 52.499 IUI,606 Ti'ansfers behveen funds (I i??) 1.122 Nei inco)iie/(orpeiidiiiire) Jor iheyeur 12.65) 46,49) 47.98) 53,6?[ 101,606 Reconciliation of funds Total flind5 brouoht forivard Tolalfund5 corriedfonvard 17).011 ?19.i04 236.761 ?9).409 119.390 17J.01 I 1)4.6)5 ?3(1.?61 7i.90i plll of the aboN"e results al'e deriiied from continuino actii ities. There iTr'ere no oiher iecogni5ed gaiE]5 or10&ses other than those sthled aboi IoTr Lments in funds ar¢ disclosed in Noie I I to thc fmancial Aatements.
LOCAL VOICE IN THE CO compa no. 8786829 Balwnce theet June 2024 r4ote 2024 2023 Fixed assets Tangible assets TolalJEYed aswets Current a&gets Debtors Cash at bank and in hand Tolal eurrenl assets 10,000 288619 298,619 239 656 239,656 Creditors: amounts falling due withill one year Nel cuffeftl eL(lIabilItieSj 295,409 236.261 Total a&qets less eurrent liabilitks 295.409 236,261 ]Vd assets io 295 409 The funds of the ¢harity: Restricted funds Unrestricted funds." General fund Total UnT¢stri¢ted fimds 75,905 63,250 219 504 173 011 219,504 236.261 Tolal churityfunds 236 261 For the year endillg 30 June 2024 the company was entitled to exeinption under sectÈon 477 of the Companies Act 2006 relating to smaller companies. The mernbers have not requireed the company to obtain an audit in accordanc¢ with sectÉon 476 of the Companies Act 2006 with respect to accounting records and the preparation of accounts. The directors acknowledge their respollsibilities for comptying with the T¢quiremellts of the Companies Act 2006 with respect to accounting records and the preparation of accounts. The accounts have beell prepared in accordance with the micro-entity provisions and delivered in accordance with the provisions appli¢able to companies subject to the alL companies regime Approved by the board on And signed on their behalf by Director Name Signature 12
LOCAL VOICE IN THE commu LTD Notes to the accounts for the year ended 30 June 2024 Accountints policies The company constitutes a public benefit entit)i as defined by FRSI 02 The principal accounting policies are summarised below. The accounting policies have been applied consistently throughout the year and in the preceding year. (i) Basis of accountin The financial statements have been prepared underthe historical cost convention, and in accordance with the Companies Act 2006, the Financial Reporting Standard applicable in the UK and the Republic of Ireland (eftY¢ctive I January 2015) and the Statement ofRecommended Prnctice: Accounting and Rcporting by Charities FRS 102. (ii) Fund accountin Unrcstricted funds are available for usc at thc discCtIon ofthe trustees in fvrtherance of the general objectives ofthe Charity. Designated funds are unrestricted funds eannarked by" the trustees for particular purposes. Restricted ndS are subject to restrictions on their expenditure imposed by the donor orthrough thc temis of an appcal. (iii) Incomin All incoming resources are included in the Statement ofFinancial Activities when the charity is entitled to the income and the amount can be quantified with reasonable accuracy. The following specific policies are applied to particular categories of income: Voluntary income is received by way of grants, donations and gifts and is included in full when receivable. Income is defered where entitIement has not yet been completed. Donated serviccs and facilities a included at the value to the charity Whe this can b¢ quantified. The value of services provided by volunteers has not been included in th¢sc accounts. The main funding is a Heathwatch Grant and the company continues to be a going concern and is not wholly reliant on that grant. resources (iv) rces ex ended Expenditure is accounted on an accrual basis as a liability is InCued. Expenditu includes any VAT whiGh cannot be fully recovered, and is reported as part ofthe expenditure to which it relates. Costs of generating funds comprise the costs associated ivith attrncting voluntary income. Charitable expenditure coinprises thos¢ costs incurred by th¢ charity in the delivery of its activities and services for its beneficiaries. It includes both Costs that Gan be allocated directly to such activities and those costs of an indirect nature necessary to support them. Governance costs include those costs associated with meeting the constitutional and statutory requirements ofthe charity and includ¢ th¢ examination f¢es and costs linked to the strategic managtment ofthe charity. All oosts a allocated between the expenditure categories of the SOFA on a basis designed to reflect the use of the source. Costs Telating to a particular activity are allocated directly, others are apportioned on an appropriate basis. Payments under d¢fined contribution penslon schemes are accounted for as they fall due. 13
LOCAL VOICE IN THE Notes to the accounts for the year ended 30 June ?024 (vi) FÈxed assets Tangible fixed assets are stated at cost less accumulated depreciation. The cost of minor additions orthose costing below £1,000 are not capitalised. Depreciation is provided at ratcs calculated to ivrite off the cost of cach a&set over its expected useful life. The rates used are as folloiys: Office Fumiture and Eqiiipmenl 25/0 Incoming resourees from cha ritable actii ities Total Funds 2024 Total Fund5 2023 Restricted Funds [Inrestricted Funds Grants and Donations London Borough of Walthan Forest HealthiatCh Charitable activities TH CVS and other service grants 11.690 111.690 186.725 751 10? 383 189 186.725 751 Total 186.725 112 441 ?99.166 Cost of genergting voluntary income Salaries & Ivaues Total 15.101 15.101 15.101 li.101 8.380 ChArit&bl¢ activities Salaries and wages Events Mai'Leling Outreach Office expenses. books & publications Coniiiiunity Intelliget]ce pro f¢ssional * consu Itancy Financial management Training Governance 134,23) 1.842 40,744 174,977 1.84? 14?,898 1.545 1,081 1.154 7.6)3 5.559 5,559 6,082 i,000 ?7.304 1.580 30.804 1.580 315 1.750 1.544 4?1 1.750 31) 1,750 Total 174070 2?5.983 158082 Staff costs 4?nd numbers 2024 2023 Staff costs ivere as follow5.. Salaries and wage5 Social Security costs Pension costs Total 175,6J9 11.278 3.160 190.077 143.2?2 5,288 2.768 ?78 One einployee received emoluments of rnore d]an £60,000 14
J.OC'.4L. Vol IN TFIE Comlu1% Notes to the accounts for the ycar Lndid 30 June2024 The average number of employees during the year, calculated on the basis of full-time equivalents, was as follows: 2024 2023 Advice & guidance Admtnistration & management 3.00 2.00 3.00 2.00 Total 5.00 5.00 Trustee And Key Mxnaoernent remuDeration and eTpenses The Chief Executive Dianne Barham received a salary of £54.184 for the y¢ar (2023- £33.518) No trustees received any remuneratioii for the year No trustee or other p¢rson related to the charity had any personal interest in any contract or transaction entered into by the charity during the year T*4noible fixed assets Office Cost At l Jul}" ?0?3 Dispisais Additions At JO Julle 20?4 6.322 6.322 6.32? 6_322 At l July 20?3 Q hg¢ for the y Disposals 111 30 JLille 2024 6.32? 0.322 6.322 6.322 Ni¥ b(Jok I'ttliie At 30 June 2024 At JO June 2023 Dt'btors 2024 2023 Ti'ade debtors Ollier (lebtors otal 10.000
LOCAL VOICE IN THE COMTrltJi¥rTY Notes to the accounts for the year ellded O June ?024 Ci-editors: 8mouJit5 falling due ivithill one veAr 2024 2023 Expense creditors and accruils 3.395 Total 10 Anatysis of net assets betiveen funds General Fwids Restrieted Fund Total Funds Taiigible fLYed assets Ciiri'ent assets Curi'ent liabilities 2?2.784 (3 ?10) 298,619 (3.210) Net assets at JO June 2024 219.574 29i.409 I l lovelneAtS in funds Ai l July 2023 ltteoming resources Outgoing re50urc Transfers between unds At 30 June 2024 Re.Ilricledfuiirf5." 6),250 186,7?5 (174.0701 75,905 Total restricted fund5 186.7?5 174.070) L'iirestiicledfitiids.- Giiieral fund 17J.01 I I lJ.507 (67.014) 219,504 Total unresrricted funds 173.011 11).507 (67.0141 ?19.504 Total funds 2_)6.?61 100 232 ?41.084 29.5.409