CAL VOICE IN THE COMMUNITY LTD
(Limited by Guarantee)
COTrIPANY NO.:8786829
CHARITY NO.:IIS8809
REPORT AND ACCOUNTS
for tbe year end￿1
30 June 2024
MARGARET TROTTER FCCA
205 WELL STREET
LONDOIY E9 6QU

CAL V
ICEI
HE COMMUNITY LTD
Financial Statements for the Year Ended 30 June 2024
Contents
Pages
Reference and Administrative DetaiIs
Report of the Board of Trustees
Independent Examinerfs Report
10
Statement of Financial Activities
11
Balance Sheet
12
Notes to the Accounts
13-16

LOCAL VOICE IN THE COMMUNITY
Report of the Board of Trustees for the year ended 30 June 2024
The Trustees present their report and the financial statements for the year
to 30 June 2024.
STRUCTURE, GOVERNANCE AND MANAGEMENT
Governing Document
Healthwatch Tower Hamlets ('The CharitK) is a registered charity and was
incorporated on 22 November 2013 as a company limited by guarantee. Its
governing document is its Memorandum and ArticLe5 of Association that
were amended by special resolution registered on 27 June 2014. The
Charity was registered by the Charity Commission on 7 October 2014.
Recruitment and Appointment of the Board of Management
The management of the Charity is undertaken by a Board of Trustees that
were first appointed following external recruitment in 2013 and elections in
2014. The Chair of Charity during the year was Mr Randal Smith. All Trustee5
live or work in the London Borough of Tower Hamlets and bring a range of
skilLs and experience to the Board.
Trustee Induction and Training
Trustees are recruited based on an evaluation of the balance of diverse
skills and experience needed to govern the Charity. Potential Trustees
attend meetirbgs as observers and advisors and newly appointed Trustees
receive induction information which contains information about the Charity,
its structure and operations, board structure, Trustee duties,
responsibilities and key policies. Trustees are encouraged to participate in
activities to obtain a better appreciation of the Charity s operations.
Training is provided to the Board as a need is identified.
Trustee Directors who served during the year and changes up to the
accounts signing date were
Tim Oliver
Randal Smith
Stephanie Dowker (resigned 12 September 2024)
Ashton McGregor

LOCAL VOICE IN THE COMMUNITY
Public Benefit
The Trustees have referred to the guidance contained in the Charity
Commission's general guidance on public benefit when revlewing our aims
and objectives and in pLanning our future activities. The Trustees are
satisfied that the CharTty continues to deliver very tangible public benefit
through its activities.
Statement of Trustees, ResponsTbiLities
The Trustees {who are also the directors for the purposes of company law)
are responsible for preparing the Report of the Board of Trustees and the
flnancial statements in accordance with applicabLe law.
Company law requires the directors to prepare financial statements for each
financiaL year. Under that law the trustees have elected to prepare the
financial statements in accordance with United Kingdom Generally Accepted
Accounting Practice (United Kingdom Accounting Standards and applicable
law) and adopting the provisions of Accounting and Reporting by Charities:
Statement of Recommended Practice applicabte to charities preparing their
accounts in accordance with the Financial Reporting Standard FRS 102
(effective l January 2019).
Under company law the Trustees must not approve the financial statements
unless they are satisfied that they give a true and fair view of the state of
affairs of the company and the profit or Ioss of the company for that period.
In preparing these financial statements, the Trustees are required to:
seLect suitable accounting policies and then apply them consistentLy;
obserrfe the methods and principles of the Charities SORP..
make judgments and accounting estimates that are reasonable and
prudent;
State whether applicabLe UK Accounting Standards have been
followed, subject to any material departures disclosed and explained
in the financial statements;
prepare the financial statements on the goTng concern basis unless it
is inappropriate to presume that the charitable company wiLI
continue in business.
The Trustees are responsible for keeping adequate accounting records that
are sufficient to show and explain the charity's transactions and dlsclose
with reasonable accuracy at any time the financial position of the charity
and enabLe them to ensure that the financial statements comply with the
Companies Act 2006. They are also respon5ibLe for safeguarding the assets
of the charity and hence for taking reasonable steps for the prevention and
detection of fraud and other irregularities.
In so far as the Trustees are aware:

LOCAL VOICE IN THE COMMUNITY
there is no relevant information of which the charity's Independent
Examiner is unaware; and
the trustees have taken all steps they ought to have taken to make
themselves aware of any relevant information and to establish that
the examiner is aware of that information.
The Trustees are responsible for the maintenance and integrity of the
corporate and financiaL information included on the charitabLe company s
website. Legislation in the United Kingdom governing the preparation and
dissemination of financial statements may differ from legislation in other
jurisdictions.
OBJECTIVES AND ACTIVITIES
Our mission is to put the voice of patients, carers, users and the local
community at the centre of service planning, design and delivery. We give
residents a stake in the local health and social care landscape to improve
health and well-being. We support residents to navigate health and social
care services and understand their journey.
Our charitable objects are:
The advancement of health and the relief of those in need by reason of
youth, age, ill-health, disability or financiaL hardship by:
(a) providing information and advice to the generaL public about local
health and social care service;
{b) making the views and experience of members of general public
known to heaLth and social care providers;
(c) enabling local people to have a voice in the deveLopment, delivery
and equality of access to local health and care sepiices and faciLities
and;
(d) providing training and the development of skills for votunteers and
the wider community in understanding, reviewing, scrutinizing and
monitoring local health and care services.
The Charity acts as the local independent champion for the public, aiming
to promote better outcomes in health and social care for all by improving
serv3ces as they operate today, or shaping how they will look in the future.
The Charity also seeks to advance the education of the public in heaLth and
social care issues.
At an Extraordinary General MeetTng on 31 August 2022 the Board agreed:
to dissolve Healthwatch Tower Hamlets Ltd and establish a
Charitable Incorporated Organisation (CIO) Local Voice in Your
Community - to be known as Local Voice.
to transfer the net assets of registered charity HeaLthwatch
Tower Hamlets (Charity Number 1158809 - Company Number
0878682) to Local Voice in Your Community CIO f rom the date

LOCAL VOICE IN THE COMMUNITY
that our application is approved by the Charity Commissioners
and dissolve Healthwatch Tower Hamlets Ltd
This change is required as HeaLthwatch Tower HamLets Ltd is no longer the
contract provider for Healthwatch Tower Hamlets and has expanded its
remit to cover a wider geographical area incLuding Healthwatch Waltham
Forest, North East London Integrated Care Board (NEL ICB) and the wider
health and care sector across England.
ACHIEVEMENTS AND PERFORMANCE
Healthwatch Tower Hamlets (tradTng as Local Voice) gathered 19,195
comments from local people across NEL and identified 82.547issues about
people's experience of health and social care services.
We continued to develop the NEL ICB Commun7ty Insights System with our
Local Healthwatch partners, aLlowing us to produce and circulate over 350
regular quarterly reports and summary dashboards at NEL and Place Based
Partnership level. You can f ind aLI our reports on the NEL ICB website
We began the year OLJt in the comTnunity asking people what they thought
good care looked Like to them. Many of the people we talked to would not
normally have their voice heard particularty, Pakistani and Musllm women,
people attending food banks and men. They took part in workshops,
feedback walls and questionnaires, providing u5 Wlth incredible insight.
We continued to bring people's feedback on services into our community
insights system from a wide range of public, statutory and voluntary sector
sources. Our unique coding system then aLlows us to identify where in the
care journey there might be problems and who those problems might be
impacting the most.
The outcome of all this work 15 the understanding that local people believe
good care should be: accessible, competent) person centered and
trustworthy. We are calling this the Good Care Framework and have started
appLying it to all aspects of our work. What Good Care Looks Like to Peo
in Waltham Forest
We know that GP access continues to be the most important issue for local
people. As welL as our regular GP community insights reports we started to
produce and present reports at a Primary Care Network Level You can read
the re
orts here. They alLow the Waltham Forest Primary Care
Transformation group to understand where things are improving and help
understand why and to measure whether changes are having an impact over
time.
Our increased understanding of why the Pakistani, Black African and
Caribbean communities may be hesitant to receive vaccines was quickLy
picked up and used by the Waltham Forest group with oversight of the
vaccine programme, as well as London wide groups, to inform
communication and covid vaccine delivery.

LOCAL VOICE IN THE COMMUNITY
We have a well-respected voice on the North East London Integrated Care
Partnership due to our clear evidence-based input that allows us to voice
the views of different communities and groups. We produce regular reports
for the Waltham Forest Health and Care Partnership Board and the Health
and WeLlbeing Board and sit on the HeaLth Scrutiny and Adult Social Care
Scrutiny Committees.
FINANCIAL REVIEW
The results for the year ended 30 June 2024 are set out in the Statement of
Financial Activities on page 10. The assets and liabilities of the Charity as at
30 June 2024 are given in the BaLance Sheet on page 11. The financial
statements should be read in conjunction with their related notes which
appear on pages 12 to 15.
Principal Funding Sources
Total income for the year was £300,232 (2023: 304,087)
The main source of funding for the Charity during the year was a contract
with London Borough of Waltham Forest who commission Healthwatch
services across the Borough. The 3 year contract commenced on 1 May 2022
for £111,690 per annum. The Charity also raised grants of £187,476 from
NHS North East London CCG and other public heath grants. Expenditure in
the year was £241,084 (2023: £202,481). The result was a surplus of
£59,148, comprising an unrestricted surplus of £46,563 {2023: £53,621) and
restricted funds to carry forward of £12,585 (2023: £47,985) to continue
projects that carrled over the year end.
Reserves
The Charity has reserves of £295,409 (2023: £236,261) at 30 June 2024,
classified as £75,835 restricted and £219,504 unrestricted. The Board keeps
the level of reserves under regular review to ensure that they are adequate
and appropriate to meet the requirements of the organisation. The Trustees
have agreed a reserve policy, the focus of which is to ensure that the
Charity could meet all its commitments in the event that the core contract
from the local authorities was cancelled. The Trustees have considered the
current and future activities of the charity and the known levels of income
and expenditure and are satisfied that the charity is a going concern.
PLANNING FOR FUTURE PERIODS
The Charity works closely with the London Borough of Waltham Forest to
ensure that the services delivered meet the key outcomes and performance
indicators of the contract and that we continue to maximise impact in the

LOCAL VOICE IN THE COMMUNITY
community. Through our work for NHS North East London we work across 7
boroughs. Annually, the Board agrees a work plan to be delivered to meet
those contract objectives and this is monitored throughout the period.
We recognise the reliance the Charity has on the contract with the London
Borough of Waltham Forest and the importance of ensuring that a
HeaLthwatch contract continues. Our Strategic Plan includes an income
generation strategy to diversify our income to broader service and
geographical areas this includes taking a lead delivery role in the North East
London ICB Community Insights project.
PRINCIPAL RISKS AND UNCERTAINTIES
The Charity's income is dependent upon funding which is subject to national
commissioning (of Healthwatch). The Charity successfully tendered for the
Healthwatch Waltham Forest contract that commenced in May 2022. We
have begun to broaden our service provision to a wider range of NHS and
Local Authority providers from across the North East London area.
Our aim is to deliver effective Healthwatch and community insight services
which are valued localLy and recognised nationalLy. This will mean
expanding our provision to a broader range of organisations and other parts
of London and nationally. Promotion of the good work we do will be critical
as we seek to put the charity at the front of the drive for improvements in
health and social care services.
All staff have been working at home effectively and face to face
engagement is undertaken by an outreach team. We continue to also use
phone, online communications and digital engagement with residents and all
stakehoLders.
Restrictions on Distribution
The Memorandum of Association prohibits the distributTon of income and
property of the Charity to the members. Upon dissolution or winding up of
the Charity the assets shall be given or transferred to some similar
institution or institutions having objects similar to the Charity.
Tax Status and Small Company Provisions
HeaLthwatch Tower Hamlets is a registered charity and is therefore
potentially exempt from taxation of its income and gains as it falls within
the definition of a Charity as defined in Part 1, ScheduLe 6 of the Finance
Act 2010. No tax charge has arisen in the period. This report has been
prepared in accordance with the special provisions for small companies and
comply with the Statement of Recommended Practice - Accounting and
Reporting by Charities FRS 102

LOCAL VOICE IN THE COMMUNITY
Approved by the Board of Management on 24 March 2025.
Company Secretary
Dianne Barham

Independent Examinergs Report to the TrllSt￿ of
Local Voiee In The Community Ltd
I report on the fmancial statements of the charity for the period ended 30 June 2024.
This report is tnade solely to the Trustees, as a body. in accordance with S'ection 145 of the
Charities Act 2011. My work has been undertaken so that I might state to the Trustees, those
matters I am requiTed to state to them and for no other purpose. To the fullest extent perniitted by
law, I do not accept or assume responsibility to anyone other than the Charity and the Trustees as
a body, for my work or for this report.
Respective responsibilities of trustees and examiner
The charity's trustees (who are also the directors of the company for the purposes of company law)
are responsible for the preparation of financtal statements.. The trustees consider that an audit is
not required for this year under Section 144(2) of the Lharities Act 2011 (the 201 l Act) and that
an ind¢pendent examination is needed.
Having satisfied myself that the charity is nol subject to audit under company law and is eligible
for independent examination: it is my responsibility to:
-e.xamine the financial stateTnents under Section 145 of the 2011 Act"
-to follow the procedures laid down in the General Directions given by th¢ Charity Commission
under section 145(5) of the 2011 Act- and
-to state where particular matters have come to my attention.
Basis of independent examiner's report
My examtnation was carried out in accordanc¢ with the General Directiot]s given by the Charity
Commission. An examination includes a revicw of the awounting records kept by the charity and
a comparison of the financial statements presented with those records. It a]so includes
con5tderation of an). unusual items or disclosures in the f￿anCIal statements and seeking
explanations from you as Trustee Directors concerning any such matters. The procedures
undertaken do noi provide all the evidence that would be required in an audit. and consequently no
opinion is given as to whether the financial statements present a 'true and fair view, and the report
is limited to those matters set out in the staten]ent below..
Independent examiner's statement
I have coiiipleted my examination. I confinn that no matters have come to my attention in
connection with th¢ examination giving me cause to believe..
accounting records were not kept in respect of the Cotnpany a5 required by section 386 of
the 2006 Act. or
the accounts do not accord with those records. or
th¢ accounts do not coinply with the accountinu requirejnents of section 396 of the 2006
Act other than anj requirement that the accounts give a true and fair view which is not a matter
considered as part of an indcp¢ndenl examination; or
the accounts have not been prepared in accordance with the methods and principles of the
Statement of Recommended Practice for accounting and reporting by charities [applicable to
charities preparing their accounts in accordance with the Financial Reporting Standard applicable
in die UK and Republic of Ireland (FRS 102)].
I have no concems and have com¢ across no other matters in connection with the c￿ninatiOn to
which attention should be drawn in thi5 report in order to enable a proper understanding of the
accouiits to be reached
Signed
MARGARET TROTfER FCCA
205 WELL STREET
LONDON E9 6QU
0*7-7ffj •
Dated 24 March 2025
10

Siatetnent of Financial A¢livitie5
Incornc and E.xpendilui-e Account
for the year end¢d
30 June 20?4
Total
Funds
To£AI
Funds
Restricted
Funds
Unrestricted
Fun
Re5trTcted Unrestricted
n(1
Fund5
Note
Ineomlng resourees
Ini ¢5tnienl income
lllcoimin" resoiirces li'om donations
and charitable activities
1.066
1.066
377
186.71 j
11?,441
299.166
189.)27
114.38J
30J.710
Tolnl incoming rcsuurc£
186.72)
13.5Q7
300.232
189.J27
114.760
J04 087
Resources eipended
Costs ol- genei-atinu fund5
Cost of gLn¥raung i'oluntan Income
Chariiable aLLivilies
Total resoiirces ￿penrfed
15.101
51.913
67.014
li.101
??5.98J
?Jl.084
8,380
53.881
62.261
8.380
194.101
202.481
174.070
174.070
140??0
140.?20
Nel incoiniiig/tJufoojnu resoiirees
beJoKe Iransfer5 behveeiiJunils
1?.6jj
46.493
59.148
49,107
52.499
IUI,606
Ti'ansfers behveen funds
(I i??)
1.122
Nei inco)iie/(orpeiidiiiire) Jor iheyeur
12.65)
46,49)
47.98)
53,6?[
101,606
Reconciliation of funds
Total flind5 brouoht forivard
Tolalfund5 corriedfonvard
17).011
?19.i04
236.761
?9).409
119.390
17J.01 I
1)4.6)5
?3(1.?61
7i.90i
plll of the aboN"e results al'e deriiied from continuino actii ities. There iTr'ere no oiher iecogni5ed gaiE]5 or10&ses other than those sthled aboi
IoTr Lments in funds ar¢ disclosed in Noie I I to thc fmancial Aatements.

LOCAL VOICE IN THE CO
compa￿ no. 8786829
Balwnce theet
June 2024
r4ote
2024
2023
Fixed assets
Tangible assets
TolalJEYed aswets
Current a&gets
Debtors
Cash at bank and in hand
Tolal eurrenl assets
10,000
288619
298,619
239 656
239,656
Creditors: amounts falling due
withill one year
Nel cuffeftl ￿￿eL￿(lIabilItieSj
295,409
236.261
Total a&qets less eurrent liabilitks
295.409
236,261
]Vd assets io
295 409
The funds of the ¢harity:
Restricted funds
Unrestricted funds."
General fund
Total UnT¢stri¢ted fimds
75,905
63,250
219 504
173 011
219,504
236.261
Tolal churityfunds
236 261
*For the year endillg 30 June 2024 the company was entitled to exeinption under sectÈon 477 of the
Companies Act 2006 relating to smaller companies.
*The mernbers have not requireed the company to obtain an audit in accordanc¢ with sectÉon 476 of the
Companies Act 2006 with respect to accounting records and the preparation of accounts.
*The directors acknowledge their respollsibilities for comptying with the T¢quiremellts of the Companies Act
2006 with respect to accounting records and the preparation of accounts.
*The accounts have beell prepared in accordance with the micro-entity provisions and delivered in accordance
with the provisions appli¢able to companies subject to the ￿alL companies regime
Approved by the board on
And signed on their behalf by
Director Name
Signature
12

LOCAL VOICE IN THE commu￿ LTD
Notes to the accounts
for the year ended
30 June 2024
Accountints policies
The company constitutes a public benefit entit)i as defined by FRSI 02
The principal accounting policies are summarised below. The accounting policies have been applied
consistently throughout the year and in the preceding year.
(i) Basis of accountin
The financial statements have been prepared underthe historical cost convention, and in accordance
with the Companies Act 2006, the Financial Reporting Standard applicable in the UK and the Republic
of Ireland (eftY¢ctive I January 2015) and the Statement ofRecommended Prnctice: Accounting and
Rcporting by Charities FRS 102.
(ii) Fund accountin
Unrcstricted funds are available for usc at thc disc￿CtIon ofthe trustees in fvrtherance of the general
objectives ofthe Charity.
Designated funds are unrestricted funds eannarked by" the trustees for particular purposes.
Restricted ￿ndS are subject to restrictions on their expenditure imposed by the donor orthrough thc
temis of an appcal.
(iii) Incomin
All incoming resources are included in the Statement ofFinancial Activities when the charity is entitled
to the income and the amount can be quantified with reasonable accuracy. The following specific policies
are applied to particular categories of income:
Voluntary income is received by way of grants, donations and gifts and is included in full when
receivable. Income is defered where entitIement has not yet been completed.
Donated serviccs and facilities a￿ included at the value to the charity Whe￿ this can b¢ quantified.
The value of services provided by volunteers has not been included in th¢sc accounts.
The main funding is a Heathwatch Grant and the company continues to be a going concern and is
not wholly reliant on that grant.
resources
(iv)
rces ex
ended
Expenditure is accounted on an accrual basis as a liability is InCu￿ed. Expenditu￿ includes any VAT
whiGh cannot be fully recovered, and is reported as part ofthe expenditure to which it relates.
Costs of generating funds comprise the costs associated ivith attrncting voluntary income.
Charitable expenditure coinprises thos¢ costs incurred by th¢ charity in the delivery of its
activities and services for its beneficiaries. It includes both Costs that Gan be allocated directly to
such activities and those costs of an indirect nature necessary to support them.
Governance costs include those costs associated with meeting the constitutional and statutory
requirements ofthe charity and includ¢ th¢ examination f¢es and costs linked to the strategic
managtment ofthe charity.
All oosts a￿ allocated between the expenditure categories of the SOFA on a basis designed to
reflect the use of the ￿ source. Costs Telating to a particular activity are allocated directly, others
are apportioned on an appropriate basis.
Payments under d¢fined contribution penslon schemes are accounted for as they fall due.
13

LOCAL VOICE IN THE
Notes to the accounts
for the year ended
30 June ?024
(vi) FÈxed assets
Tangible fixed assets are stated at cost less accumulated depreciation. The cost of minor additions
orthose costing below £1,000 are not capitalised. Depreciation is provided at ratcs calculated
to ivrite off the cost of cach a&set over its expected useful life. The rates used are as folloiys:
Office Fumiture and Eqiiipmenl
25/0
Incoming resourees from cha ritable actii ities
Total
Funds
2024
Total
Fund5
2023
Restricted
Funds
[Inrestricted
Funds
Grants and Donations
London Borough of Walthan Forest Healthi￿atCh
Charitable activities
TH CVS and other service grants
11.690
111.690
186.725
751
10? 383
189
186.725
751
Total
186.725
112 441
?99.166
Cost of genergting voluntary income
Salaries & Ivaues
Total
15.101
15.101
15.101
li.101
8.380
ChArit&bl¢ activities
Salaries and wages
Events
Mai'Leling
Outreach
Office expenses. books & publications
Coniiiiunity Intelliget]ce pro f¢ssional * consu Itancy
Financial management
Training
Governance
134,23)
1.842
40,744
174,977
1.84?
14?,898
1.545
1,081
1.154
7.6)3
5.559
5,559
6,082
i,000
?7.304
1.580
30.804
1.580
315
1.750
1.544
4?1
1.750
31)
1,750
Total
174070
2?5.983
158082
Staff costs 4?nd numbers
2024
2023
Staff costs ivere as follow5..
Salaries and wage5
Social Security costs
Pension costs
Total
175,6J9
11.278
3.160
190.077
143.2?2
5,288
2.768
?78
One einployee received emoluments of rnore d]an £60,000
14

J.OC'.4L. Vol￿￿ IN TFIE Com￿lu1%
Notes to the accounts
for the ycar Lndid
30 June2024
The average number of employees during the year, calculated on the basis of full-time
equivalents, was as follows:
2024
2023
Advice & guidance
Admtnistration & management
3.00
2.00
3.00
2.00
Total
5.00
5.00
Trustee And Key Mxnaoernent remuDeration and eTpenses
The Chief Executive Dianne Barham received a salary of £54.184 for the y¢ar (2023- £33.518)
No trustees received any remuneratioii for the year
No trustee or other p¢rson related to the charity had any personal interest in any contract
or transaction entered into by the charity during the year
T*4noible fixed assets
Office
Cost
At l Jul}" ?0?3
Dispisais
Additions
At JO Julle 20?4
6.322
6.322
6.32?
6_322
At l July 20?3
Q h￿g¢ for the y
Disposals
111 30 JLille 2024
6.32?
0.322
6.322
6.322
Ni¥ b(Jok I'ttliie
At 30 June 2024
At JO June 2023
Dt'btors
2024
2023
Ti'ade debtors
Ollier (lebtors
otal
10.000

LOCAL VOICE IN THE COMTrltJi¥rTY
Notes to the accounts
for the year ellded
O June ?024
Ci-editors: 8mouJit5 falling due ivithill one veAr
2024
2023
Expense creditors and accruils
3.395
Total
10 Anatysis of net assets betiveen funds
General
Fwids
Restrieted
Fund
Total
Funds
Taiigible fLYed assets
Ciiri'ent assets
Curi'ent liabilities
2?2.784
(3 ?10)
298,619
(3.210)
Net assets at JO June 2024
219.574
29i.409
I l ￿lovelneAtS in funds
Ai l July
2023
ltteoming
resources
Outgoing
re50urc
Transfers
between
unds
At 30 June
2024
Re.Ilricledfuiirf5."
6),250
186,7?5
(174.0701
75,905
Total restricted fund5
186.7?5
174.070)
L'iirestiicledfitiids.-
Giiieral fund
17J.01 I
I lJ.507
(67.014)
219,504
Total unresrricted funds
173.011
11).507
(67.0141
?19.504
Total funds
2_)6.?61
100 232
?41.084
29.5.409