COMPANY REGISTRATION NUMBER: SC136118 CHARITY REGISTRATION NUMBER: SC003951 Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Financial Statements 31 March 2026 IUTSONS Chartered Accountants & Statutory Auditor Forbes House 36 Huntly Street Inverness IV3 SPR
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Financial Statements Year ended 31 March 2026 Page Trustees. annual report {incorporating the directorfs report) Independent auditor's report to the members Statement of financial activities (including income and expenditure account) 13 Statement of financial position 14 Statement of cash flows 15 Notes to the financial statements 16
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Trustees, Annual Report (Incorporating the Director's Report) Year ended 31 March 2026 The Iruslees, who are also the directors for the purposes of company law, present their report and the financial stslements of the charity for the year ended 31 March 2026. Reference and administrative details Registered charity name Inverness Badenoch and Strathspey Citizens Advice Bureau Charity registration number SC003951 Company registration number SC136118 Principal office and registered 29-31 Union Street office Inverness IV1 1QA Scotland The trustees S Rowan G Carter M Cockburn K Derrick R Fraser D Gregg L Newton T Prag D Gallacher (Appointed 12 November 20251 Company secretary & Chief Execitive A Christie Deputy managers M Banks (appointed 1 June 2025) M Fraser (resigned 31 May 2025} P Wingenl Iresigned 31 July 20251 A Young (appointed 27 April 20261 Audttor Ritsons Chartered Accountants & Statutory Auditor Forbes House 36 Hunlly Street Inverness IV3 SPR Bankers The Royal Bank of Scolland 29 Harbour Road Inverness IV1 1NU Solicitor Wright, Johnston & Mackenzie LLP The Green House Beechwood Park North Inverness IV2 3BL
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Trustees. Annual Report (Incorporating the Directorfs Report) Year ended 31 March 2026 Investment advisor LGT Wealth Management One Lochrin Square 92 Fountainbridge Edinburgh EH3 9QA Structure, governance and management GovemNng Document The organisalion is a charitable company limited by guarantee, incorporated on 21 January 1992. The company was established under a Memorandum of Association which established the objects and powers of the charitable company and is governed under its Articles of Association. In the event of the company being wound up members are required to contribute an amount not exceeding £1. Appointment of Board ofDirectors The directors of the company are also charity trustees for the purpose of charity law. Under the requirements of the Memorandum and Articles of Association the members of the board are re-elected at each Annual General Meeting. Trustee Induction and Training Most of the Trustees are familiar with the aims and principles of the servi and have been encouraged lo visit the bureaux. In addition, the Scottish Association of Cityzens Advice Bureaux organises specific courses and training sessions covering' The obligations of Trustees and Dire¢lors Annual Training Employment Procedures Financial Management Future Planning The Board ensures that part of its regular executive meetings have a training element attached to the proceedings. Organisalional Structure The Board meets approximately every 6 weeks and is resF)onsible for the strategic direction and policy of the charity. Operational seNices are conducted from 3 main sites as well as through home visiting or telephone. Operational matters are delegated to paid staff and performance and results reviewed by the Board. Risk Management The Board reviews at regular intervals all aspects of ils exposure including.' Governance risks e.g. inappropriate organisational structure, difficulties recruiting trustees with relevant skills, conflict of interest.. Operational risks- e.g. service quality and development, contract pricing, employment issues- health and safety issues,. fraud and misappropriation., Financial risks e.g. accuracy and timeliness of financial information, adequacy of reserves and cash flow, diversity of income sources, investment management-, External risks e.g. public perception and adverse publicity, demographic changes, government p)licy. Compliance with law and regulation - e.g. breach of trust law, employment law, and regulalive requirements of particular aclivits'es such as fund-raising or the running of care facilities.
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Trustees. Annual Report (Incorporating the Director's Report) Year ended 31 March 2026 Principal Risks and Uncertainties The organisats.on is fvjlly dependent on grants and contracts for income and any reduction in funding from Trusts, Central and Local Govemment to the Bureau resulted in the Board and Chief Executive taking necessary action to plan for financial stability and sustainability. On an ongoing basis the main risk facing the organisalion will be reductions in incoming revenue streams. The Board meets every 6 weeks and reviews the financial sustainability of all projects taking appropriate steps lo ensure that there is no financial exposure or risk. We have established lirnelines foi all projects and engage with funders early in the process for extension funding. Related Parties The Company is a member of Citizens Advi Scotland and follows their procedures and is audited lo ensure that it follows recognId procedures and that the quality of the Servi is satisfactory. Objectlves and activities The Inverness Badenoch and Strathspey Cityzens Advice Bureau is a fully independent registered charity with ils own Trustee Board. The bureau is a member of the Scottish Association of Citizens Advice Bureaux. The Nelwork has aims which are equally important.. We provide free, independent. imparbal and Confidential advice and information lo ensure that people are not disadvantaged by lack of knowledge of their rights and responsibilities. or through difficult in expressing their needs effeclively. We campaign and influence to tackle the root cause of the problems people face, and to work to strengthen their rights. The Citizens Advice service is independent and provides free, confidential and impartial advice to everybody regardless of ra,$ex. disability or sexuality. The main objectives and activities for the year continued to focus upon the giving of advice. empowering clients lo solve their issues and acting as advocates or negotiators for those more vulnerable clients. In the year ended 31st March 2026 the organisation distributed grants of £826,24012025 - £763.3151- Note 12 to other Citizens Advi Bureaux and Citizens Advice Scotland. These grants were distributed as the Charity was the Lead Bureau in consortiums with Funders and this represented those institutions share of the Grant award. Achievements and performance Advice and Inft)rmation The Citizens Advice Servi acts both as a first point of contscl and a last resort for people. There would be a greater call on Government and other services for assistance without it, and those who need help to negotiate their way through the complex systems and processes of modern life would be at greater risk of poverty and social exclusion. The Citizens Advice serviTr helps people to resolve their.. Legal Problems Discrimination Issues Money Of Debt Problems Benefit Issues Family Law Matters Employment Issues and Disputes
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Trustees. Annual Report (Incorporating the Director's Report) Year ended 31 March 2026 An indication of the volume and type of advice given in the year is shown below. .fj Advice Area COUNT OVERALL (%) Benefits Consumer Debt Discrimination Education Employment Energy, utilities and communications Finance and Charitable Support Health and community care Housing Immigration, Asylum and Nationality Legal Proceedings NHS Concern or Complaint Relationship Tax 15,136 157 47.91 /0 0.500A 3,070 9.72% 0.05% 48 1,855 1,803 1,821 615 0.159/0 5.87¥0 5.71% 5.76Y. 1.950 2,958 234 9.36Y¢ 0.74° 2.64Y, 0.68% 835 214 543 1,061 1,228 1.72% 3.36% 3.89° Travel, transport and holidays Number of Issues 31,593 29,568 100% Number of Issues pvIouS Year The Bureaux, through its trained staff can inform clients using our vast resource of literature, leaflets, compulerised reference system or specialist caseworkers to ensure that the client receives all the information and options lo enable them to make decisions. Access to the service is either through emergency drop in, appointment, telephone, letter or email. The Bureaux also has a very close relationship with other professional services and acTrpls referrals from these organisalions. The Board is continually reviewing improving access lo the service. Financial review Against the backdrop of limited resources and insecurities over funding it has been increasingly difficult lo plan and develop future services. The main funding is received from the Highland Council, and the existing contract covers the period 114123 to 3113126 with the option lo extend for a further years. The Council exercised their option lo extend, and the contract will terminate on 3113128. This present contract is for Advice and Infomiation services across Highland Council regional area and resulted in subconlracls bein9 issued lo other Citizens Advice Bureaux across Highlands. Throughout these challenging times the charity, with the support of the Board, Volunteers and Staff has ensured that Bureaux is in a healthy financial position.
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limitsd by Guarantee Trustees. Annual Report {Incorporating the Directorfs Report) Year ended 31 March 2026 Princip81 Funding Sources The Bureaux is solely dependent upon Grants from Organisations and it is the ability to retain these income streams that will affect the charity going forward. The details of the Income are shown later on in the Accounts. The Board records its gratitude lo the Highland Council, Macmillan Cancer, NHS Highland, the Scoth"sh Govemmenl and all other funders for their support. Without these grants the service would not exist. Investment Policy In 2021122 as a result of review by the Board, excess cash fLJnds are managed and invested by ABRDN PLC, now LGT Wealth. During the prior year the Board also decided to invest further excess cash funds in fixed term deposit accounts with the Royal Bank of Scotland which has continued throughout the current year. The LGT Wealth investment is a long term investment strategy. The investment has increased in value by £69,77712025 - £3.4991 due to the current market conditions, it is hoped that the portfolio will continue lo make gains going forward. Reserves Policy The Board has examined the charity's requirements for resetves in light of the risks to the organisats'on. It has established a policy whereby the unrestricted funds not committed or invested in tsngible fixed assets held by the charity should be 12 months of the expenditure. Budgeted unrestricted and non-grant funding expenditure for 2026127 is £698,293 {2025 £593,489) and therefore the taryet is £698,293 {2025 £296,745) in general funds. These reserves are needed to meet the working capital requirernenls of the charity. The present level of uniestricted reserves available to the charity is £2,076,34312025 - £1,785,736) and therefore meets this wlicy. In addition lo this the charity deems il prudent lo hold provisions amounting lo £1,000,000 in relation to the possibility of reduction or cessation of core funding, redundancies, business continuation, pay awards and price pressure Ilhe main contract from the Council contains no provision fo¥ any uplift and is flat cash across potentially four MO years) and building renovation repairs. Vvhilsl the organisation owns the ground floor of the property in Inverness the remaining 3 fSoors are owned by a hotel who have confirmed il is their intention lo replace the roof and associated infrastructure within 3 years. This organisation will be expected to contribute to this large renovation. This leaves £378,050 12025 £488,9711 of unrestricted free reserves which we are looking al how best to utilise lo the further the charity's purposes. Results The results for the year and the charity's financial position are shown in the attached financial statements. The charity has 2chieved a surplus of £260.479 {2025 - £37,498), of which £273,908 12025 - £79,739) surplus relates lo unreslricled funds and £13.429 deficit (2025 £42,241 deficit) relates to restricted funds before transfers beeen funds. Al 31 March 2026, total reserves amounted to £3,029,751 12025 - £2,769,272} of which £2.854,2S6 12025 £2,568,274) are unreslricled and £175,495 12025 £200,998) are restricted. Of the unrestricted reserves £2,076,343 12025 £1,785,716) are not tied up in fixed assets or long temi
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Trustees. Annual Report (Incorporating the Director's Report) Year ended 31 March 2026 Plans for future periods These are detailed in the Charity's Business Plan but can be summarised as follows.'_ Staffing Levels 1. Increase volunteer adviser numbers to 90 and maintain at this level through general and targeted recruitment. 55 By Target Dale.. 3113127 70 By Target Dale.. 3113128 go By Target Date= 3113129 2. Increase Specialist Advisers in Money Advice. Welfare Rights, Employment and Housing Matters from the starbng point of 11412024. 3. Sustain dedicated Training and Development Manager 4. Sustain In-House IT Service Consolidation 1. Sustain Raigmore Outreach Advice SerVi- recognising the financial pressures on NHS Highland. 2. Sustain the Aviemore bureau service and outrea¢h services whilst looking lo reduce costs via co-kKation with a partner agency. 3. Migrate to a new Macmillan Partnership Contract commencing in 2026 and lasting for 3 years. 4. SLI$$fullY retain the Highland Council Contract for Advice and Information Services at end of current contract period 3113128 servi Development 5. Ensure continuous irnprovemenl in seNice delivery The landscape for advice services over the past 20 years is unrecognisable. The need to evidence quality of advice and meeting quality standards is now part of the day lo day operation. The Organisation needs to continually drive forward and meet quality criteria and benchmarks. 6. Maintain quality standards in accordance with CAS criteria to retain Membership of Crtizens Advice. 7. Ensure Staff and volunteers maintain nessary skills to undertake work both advice and business support services. Partnership Working 8. Sustain Existing Partnerships. The estsblishment, sustainability and infrastnjcture of the organisation depend upon strong positive working relationships with all funders.
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Trustees, Annual Report (Incorporating the Director's Report) Year ended 31 March 2026 Trustees. responsibilities statement The trustees, who are also directors for the purposes of company law, are responsible for pparing the trustees, report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Praclicel. Company law requires the charity trustees lo prepare financial statements for each year which give a true and fair view of the slate of affairs of the charitable company and the incoming resources and application of resources, including the income and expenditure, lor that period. In preparing these financial statemenls. the trustees are required to.. select suitable accounting policies and then apply them consislenlly.. observe the methods and principles in the applicable Charilies SORP: make judgments and accounting estimales that are reasonable and prudent., prepare the financial statements on the going concern basis unless it is inappropriate lo presume that the charity will continue in business. The trustees are responsible lor keeping adequate accounting reeords that are sufficient to show and explain the charity's transactions and disclose with reasonable accuracy at any time the financial posilior) of the charity and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hen for taking reasonable steps ft)r the prevention and detection of fraud and other irregularities. Auditor Each of the persons who is a trustee at the date of approval of this report confirms that.. so far as they are aware, there is no relevant audit infomialion of which the charity's auditor is unaware,. and they have taken all steps that they ought to have taken as a Iruslee to make themselves aware of any relevant audit information and to establish that the charity's auditor is aware of that information. The auditor is deemed to have been re-appointed in accordance with section 487 of the Companies Act 2006. Small company provisions This report has been prepared in accordance with the provisions applicable to companies entitled tr) the small companies exemption. The trustees, annual report was approved on Iruslees by.. and signed on behalf of the board of A Christie Charity Secretary
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Independent Auditorfs Report to the Members of Inverness Badenoch and Strathspey Citizens Advice Bureau Year ended 31 March 2026 Opinion We have audited the financial statements of Inverness Badenoch and Strathspey Citviens Advi Bureau Ilhe 'charity'l for the year ended 31 March 2026 which comprise the statement of financial activities {including income and expenditure accounll, statement of financial position, statement of cash flows and the related notes, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland IUn(£ed Kingdom Generally Accepted Accounting Practice). In our opinion the financial statements- gwe a true and fair view of the stste of the charity's affairs as al 31 March 2026 and of its incoming reSoUrS and application of resources, including ils income and expenditure, for the year then ended., have been properly prepared in accordance w¢lh United Kingdom Generally Accepted Accounting Pmctice", have been prepared in accordance with the requirements of the Companies Act 2006, the Charities and Trustee Investment {Scollandl Act 2005 and regulation 8 of the Charities Accounts Iscouandl Regulations 2006 las amended). Basis for opinion We conducted our audit in accordance with International Slandards on Auditing IUKI {ISAs {UKII and applicable law. Our responsibilities under those standards are further described in the audilorfs responsibilities for the audit of the financial statements section of our report. We are independent of the charity in accordance with the ethical requirements that are relevant lo our audit of the financial statements in the UK, including the FRC'S Ethical Standard, and the provisions available for small entities, in the circumstances sel out in note 32 to the financial slalements, and we have fulfilled our other ethical responsibilrf(ies in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate lo provide a basis for our opinion. Conclusions relating to going concern In auditing the financial statements, we have concluded that the Iruslees, use of the going wncern basis of accounting in the preparatn of the financial statements is appropriate. Based on the woik we have performed, we have not identified any material uncertainties relating to events or condrtions that, individually or collectively, may cast significant doubl on the charity's ability to continue as a going concern for a period of at least Iwelve months from when the financial statements are authorised for issue. Our responsibilities and the responsibilities of the trustees with respect lo going concern are described in the relevant sections of this report.
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Independent Auditor's Report to the Members of Inverness Badenoch and strathspey Citizens Advice Bureau (conrrntsed) Year ended 31 March 2026 other infomiation The other information comprises the information included in the annual report, other than the financial statements and our auditor's report thereon. The trustees are responsible for the other information. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly slated in our report. we do not express any form of assuran conclusion thereon. In connects'on with our audit of the financial ststements, our responsibility is lo read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misslalements, we are required to detemiine whether there is a material misstatement in the financial statements or a material misslalement of the other information. If. based on the work we have performed. we conclude that there is a material misststement of this other information, we are required to report that fact. We have nothing to report in this regard. Opinions on other matters preseribed by the Companies Act 2006 In our opinion, based on the work undertaken in the course of the audit.. the information given in the Iruslees. report for the financial year for which the financial statements are prepared is consislenl with the financial statements", and the trustees, report has been prepared in accordance with applble legal requirements. Matters on which we are required to report by exceptlon In the light of the knowledge and understanding of the charity and ils environment obtained in the course of the audit, we have not identified material misstatements in the trustees, reporL We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 and the Charities Accounts (Scotlandl Regulations 2006 las amended) requires us lo report lo you if, in our opinion.. adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us", or the financial statements are not in agreement with the accounting records and returns- or certain disclosures of Iruslees. remuneration specified by law are not made., or we have not received all the information and explanations we require for our audit.. or the trustees were not entitled to prepare the financial statements in accordance with the small companies regime and lake advantage of the small companies. exemptions in preparing the d1clOrS. report and from the requirement lo prepare a strategic report.
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Independent Auditorfs Report to the Members of Inverness Badenoch and Strathspey Citizens Advice Bureau (continue Year ended 31 March 2026 Responsibilities of trustees As explained more fully in the Iruslees, responsibilities statement. the Iruslees (who are also the directors for the purposes of company lawl are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such intemal control as the trustees determine is necessary lo enable the preparation of financial statements that are free from materi81 misstatement, whether due to frauoa or error. In preparing the financial statements, the Iruslees are responsible for assessing the charity's ability lo continue as a going cOnrn, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the Iruslees either intend to liquidate the charity or lo cease operations, or have no realistic altemats've but lo do so. Auditorfs responsibilities for the audit of the financial statements Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and lo issue an auditorfs report that includes our opinion. Reasonable assurance is a high level of assurance, bul is not a guarantee that an audit conducted in accordance with ISAS IUKI will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements. Irregularities, including fraud, are instances of non-compliance with law¥ and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstalemenls in respect ot irregularities, including fraud. The extent lo which our procedures are capable of delècling irregularities, including fraud is detailed below.. As part of the audit planning process, the engagement partner and the engagement team obtained an understanding and discussed the legal and regulatory frameworks that are applicable, focusing on those laws and regulations that had a direct effect on the financial statements or that had a fundamentsl effect on the operations of the company. The key laws and regulations we considered in this context included Companies Act 2006, Financial Report Standard 102 IFRS 1021, employment and tax laws and health and safety legislation. The engagernenl partner and the engagement team discussed non-compliance with laws and regulations at the audit team planning meeting. The engagement partner made enqLJiries of management regarding their assessment of the likelihood of fraud or error or non-compliance with laws and regulations which could lead to material misstatements in the financial statements and whether they were aware of any instances of fraud or non-complianee. The engagement partner was sab'sfied that the eng2gemenl team had the appropriate competence and capabilities lo identify or recognise non4ompliance with laws and regulations during the audit The engagement team also enquired of management as part of the audit. including obtaining and reviewing supporting documentation and reading minutes of meeb.ngs of those charged with governance. The engagement team did not identify 8ny key audit matters lating to irregularities, including fraud. Part of the engagement team's assessment of non-compliance with laws and regulations included a review of the risk of management override of controls. This was carried out by reviewing journals posted lo the financial records and reviewing accounting estimates identify any material misstatement which may be due lo fraud. 10
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Independent Auditor's Report to the Members of Inverness Badenoch and Strathspey Citizens Advice Bureau (continued) Year ended 31 March 2026 The audit team also considered whether there could be fraudulent revenue recognition. This was carried out by reviewing the revenue recognition policies. lesling of material revenue streams and testing cut off al the year end date. The disclosures in the financial statements were reviewed and tested to supporting documentation to assess compliance with applicable laws and regulations. A Disclosure Check was carried out lo confirn that the financial statements comply with current accounting requirements. As part of an audit in accordan with ISAS {UKI, we exercise professional judgment and maintain professional scepticism throughout the audit. We also.. Identify and assess the risks of material misstalemenl of the financial statement5. whether due to fraud or error, design and perform audit procedures responsive lo those risks, and obtain audit evidence that is sufficient and appropriate lo provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion. forgery, intentional omissions, misrepresentations, or the override of intemal control. Obtain an understanding of internal control relevant to the audit in order to design audit prOdureS that are appropriate in the circumstances, bul not for the purpose of expressing an opinion on the effectiveness of the internal control. Evaluate the appropriateness of accounting policies used and the reasonableness of accounting eslimales and related disclosures made by the trustees. Conclude on the appropriateness of the trustees. use of the going conrn basis of accounting and, based on the audit evidence obtained, whether a material UnrtaInty exists related to events or conditions that may cast significant doubt on the charity's ability to continue as a going concern. If we conclude that a material uncertainty exists. we are required lo draw attention in our auditor's report to the related disclosures in the financial statements or, if such disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit eviden obtained up to the date of our auditor's report. However, future events or conditions may cause the charity lo cease lo continue as a going concem. Evaluate the overall presentation, structure and content of the financial statements, including the disclosures. and whether the financial statements represent the underlying transacb'ons and events in a manner that achieves fair presentation. We communicate with those charged with governance regarding, among other matters, the planned scope and liming of the audit and significant audit findings, including any significant deficiencies in internal control that we identify dL¢ring our audlt. 11
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Independent Auditorfs Report to the Members of Inverness Badenoch and Strathspey Citizens Advice Bureau (continuedj Year ended 31 March 2026 Use of our report This report is made solely to the charity's members. as a body, in accordance with Regulation 10 of the Charities Accounts IScotland} Regulations 2006. Our audit work has been undertaken so that we might stale to the charity's members those matters we are required lo slate to them in an auditorfs reF)0rt and for no other purpose. To the fullest exlenl permitted by law, we do not accept or assume responsibility to anyone other than the charity and the charity's members as a body, for our audit work, for this report. or for the opinions we have formed. Daniel Palombo MA {Hons}, CA {Senior Statutory Auditor) For and on behalf of Ritsons Chartered accounlanls & slatulory auditor Forbes House 36 Hunlly Street Inverness IV3 SPR Ritsons is eligible for appointment as auditor of the charitable company under regulation 10121 of the Charities Accounts (Scotlandl Regulations by virtue of ils eligibility under section 1212 of the Companies Acl 2006. 12
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee ststement of Financial Activities (including income and expenditure account) Year ended 31 March 2026 2026 Restricted funds Total funds Total fvnds 2025 Unrestricted funds Note Income and endowments Donations and legacies Charitable activities Investment income Other income 212,773 1,195,000 40,607 30,685 898,021 228,047 102 1,110,794 1,423,047 40,709 30,685 1,145,307 1,193,184 36,375 543 Total income 1,479,065 1,126,170 2.605,235 2,375,409 Expenditure Expenditure on raising funds.. Investment management costs Expenditure on charitable aclNilies Total expenditure 4,948 1,269,986 4.948 2.409,585 4,818 2,336,592 10.11 1,139.599 1,274,934 1,139.599 2,414,533 2.341,410 Net gains on invesknents 13 169,7771 169,7771 13,4991 Net income 273,908 113,4291 260,479 37,498 Transfers beeen funds 12,074 112,0741 Net movement in funds 285,982 125,5031 260,479 37.498 Reconciliation of fund$ Total funds brought forward Total funds carried fopward 2,568,274 200.998 2.769.272 2,731.774 2,854,256 175.495 3.029,751 2,769.272 The statement of financial activities includes all gains and losses recognised in the year. All income and expenditure derive from continuing aclivilies. The notss on pages 16 to 34 forni part of these financial statements. 13
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Statement of Financial Position 31 March 2026 2026 2025 Nots Fixed assets Tangible fixed assets 18 878,282 901,863 Current assets Debtors Investments Cash at bank and in hand 19 20 408.860 735.954 1.502.519 301,792 671,118 1,336,491 2.647.333 2.309,401 Creditors: amounts falling due within one year Net current assets 21 495.134 440,333 2,152.199 3,030,481 1.869.068 Total assets less current liabilities 2,770,931 Creditors: amounts falling due after more than one year 22 730 1,659 2,769,272 Net assets 3,029,751 Funds of the charlty Restricted funds Unrestricted funds 175.495 2,854,256 3,029.751 200,998 2,568.274 Total charity funds 26 2.769.272 These financial statements have been prepared in accordance with the provisions applicable to companies subject lo the small companies. regime. The ancial statements were approved by the board of trustees and authorised for issue on and are signed on behalf of the board by.. S Rowan Trustee Company regislrab'on number." SC136118 The notes on pages 16 to 34 fomi part of these fjnancial statements. 14
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Statement of Cash Flows Year ended 31 March 2026 2026 2025 Cash flows from operating activities Net income 260,479 37,498 Adjustments for Depreciation of tangible fixed assets Net gains on investments Dividends. interest and rents from investments Other interest receivable and similar income Interest payable and similar charges Accrued expenses 32,380 169.7771 140.6001 (109) 124 30.169 33,166 13,499} {36,219} 11561 176 306 Changes in.. Trade and other debtors Trade and other creditors 1107.068} 24.580 191,092 61,171 Cash generated from operab'ons 130,178 283,535 Interest paid Interest received (1241 109 11761 156 Net cash from operating actThiilies 130,163 283,515 Cash flows from investing activities Dividends, interest arbd rents from investments Purchase of tsngible assets Prc)ceeds from sale of tangible assets Proceeds from sale of other investments 40,600 18.7981 {11 4,941 36,742 36,219 (8,1651 4,813 32,867 Net cash from investing activities Cash flows from financing activities Payments of finance lease liabilities Net cash used in financing activities 18771 18771 (8241 18241 Net increase in cash and cash equivalents Cash and cash equivalents at beginning of year Cash and cash equivalents at end of year 166,028 1,336,491 1,502,519 315,558 1.020,933 1,336,491 The notes on pages 16 to 34 form part of these financial statements. 15
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements Year ended 31 March 2026 General information The charity is a public benefit entity and a private company limited by guarantee, registered in Scotland and a registered charity in Scotland_ The address of the registered office is 29-31 Union Street. Inverness. IV1 1QA. Scotland. statement of compliance These financial statements have been prepared in compliance with FRS 102, 'The Financial Reporting Standard applicable in the UK and the Republic of Ireland,, the Statement of Recommended Practice applicable to charities preparing their accounts in accordan with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 1021 {Charilies SORP IFRS 10211 and the Companies Act 2006. Accounting policies Basls of preparatlon The financial statements have been prepared on the historical cost basis, as modified by the revaluation of certain financial assets and liabilities and investment properties measured at fair value through income or expenditure. The financial statements are prepared in sterling. whrh is the functional currency of the entty. Going concern Due to confim)ed funding agreements and the charity's strong financial position there are no material uncertainties about the charity's ability lo continue. Judgements and key sources of estirnation uncertainty The preparation of the financial statements requires management lo make judgements. estimates and assumptions that affect the amounts reported. These estimates and judgements are continually reviewed and are based on experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances. Fund accounting Funds held by charity are either Un$t[leted general funds - General funds - General funds are unrestricted funds which are available for use al the discretion of the directors in furtherance of the general objectives of the charity and which have not been designated for other purposes. Designated funds - Designated funds comprise unrestricted funds that have been set aside by the directors for particular purposes. Restricted funds - these are funds which can be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor or when funds are raised for particular purposes. 16
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements (contlnuedl Year ended 31 March 2026 Accounting policies (¢ortiirtu¢d) Incoming resources All incoming resOUrS are included in the Sialement of Financial Activities when the charity is legally entitled lo the income and the amount can be quantified with reasonable accuracy. The following specific policies are applied to particular categories of income.. Voluntary income is received by way of grants, donations and gifts and is included in full in the Statement of Financial Activities when receivable. Grants that provide funding of a general nature are recognised where there is an entitlement, certainly of receipt and the amount can be measured with sufficient reliability. Investment income is recognised on a receivable basis. Income trom charitable aclivitr'es includes income recognised as earned las the related goods or seNices are provided) under contract or where entitlement to grant funding is subject to specific performance conditions. Grant income included in this category provides funding to support programme activities and is rec(4nised where there is enlillement, certainty of receipt and the amount can be measured with sufficient reliability. All income is included in the statement of financial activities when entitlement has passed to the charity, it is probable that the economie benefits associated with the transaction will flow lo the charity and the amount can be reliably measured. The following specific policies are applied lo particular categories of income-. income from donations or grants is recognised when there is evidence of entitlement to the gift, reIpt is probable and ils amount can be measured reliably. legacy income is reeognised when rlpt is probable and entitlement is established. income from donated goods is measured al the fair value of the goods unless this is impraelical to measure reliably, in which case the value is derived from the cost to the donor or the estimated resale value. Donated facilities and serviTrs are recognised in the accounts when received if the value can be reliably measured. No amounts are induded for the contribution of general volunteers. income from contracts for the supply of services is re¢ognised with the delivery of the contracted seNice. This is classified as unreslriele(S funds unless there is a contractual requirement for it lo be spent on a particular purpose and retumed if unspent, in which case it may be regarded as restricted. Resources expended Expenditure is recognised on an aecruals basis as a liability is incurred. Expenditu includes any VAT which cannot be fully recovered, and is classified under headings of the statement of financial activities to which il relates.. expenditure on raising funds includes the costs of all fundraising activities. events. non-charitsble trading actwities, and the sale of donated goods. expendilufe on charitable activities includes all costs incurred by a charity in undertaking activities that further its charitable aims for the benefit of ils beneficiaries, including those support costs and costs relating lo the governance of the charity apportioned to charitable activities. other expenditure includes all expenditure that is neither related to raising funds for the charity no¥ part of its expenditure on charitable activities. All costs are allocated to expenditure categories flectIng the use of the resource. Direct costs attributable to a single activity are allocated directly to that activity. Shared costs are apportioned between the activities they contribute to on a reasonable, justifiable and consistent basis. 17
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements (continu8dJ Year ended 31 March 2026 Accounting policies fcontinued) Tangible assets All fixed assets are initially recorded at cost. The directors set the threshold for the capitslisation of assets at £200. Depreciation Depreciation is calculated so as to write off the cost or valuatron of an asset. less its residual value, over the useful economic life of that asset as follows". Land and buildings Plant and Machinery Fixtures and Fittings Office Equipment 20A straight line 330/0 Straight line 33'/o Straight line 330A straight line Impaimient of fixed assets A review for indicators of impairment is carried out al each reporting dale, with the recoverable amount being estimated where such indicators exist. Inthere the carrying value exceeds the recoversble amount. the asset is impaired accordingly. Prior impairments are also reviewed for possible reversal at each reporting dale. For the purposes of impairment testing, when Il is not possible to estimate the recoverable amount of an individual asset, an estimate is made of the recoverable amoLJnl of the cash-generating unit to which the asset belongs. The cash-generaling unit is the smallest identifiable group of assets that includes the asset and generates cash inflows that largely independent of the cash inflows from other assets or groups of assets. Financial instruments A financial asset or a financial liability is recognised only when the entity becomes a paty to the contractual provisions of the instrument. Basic financial instruments, which include debtors, bank and cash balances and creditors are initially recognised at the transaelion pri, unless the arrangement constitutes a finanryng transaction, where il is reeognised al the present value of the future payments discounted al market rale of interest for a similar debt inslrumenl. Where investments in shares or preferen shares are publicly traded or their fair value can otherwise be measured reliably, the investment is subsequently measured at fair value with changes in fair value recognised in income and expenditure. All other such investments are subsequently measured al cost less impairment. Financial assets that are measured al cost or amortised cost are reviewed for objective evidence of impairment al the end of each reporb'ng dale. If there is objective evidence of impairment, an impairment loss is recognised under the appropriate heading in the statement of financial acb"vities in which the initial gain was recognised. Any reversals of impairment are recognised immediately, to the exlenl that the reversal does not result in a carrying amount of the financial asset that eXedS what the carrying amount would have been had the impairment not previously been recognised. 18
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements (¢¢)ntinued) Year ended 31 March 2026 Accounting policies (contlnuedj Defined contribution plans Contributions to defined contribution plans are recognised as an expense in the period in which the related seNice is provided. Prepaid contributions are recognised as an asset lo the extent that the prepayment will lead to a reduction in future payments or a cash refund. When contributions are not expected to be settled wholly within 12 months of the end of the reporting date in which the employees render the related service, the liability is measured on a discounted present value basis. The unwinding of the discount is recniSed as an expense in the pefiod in which it arises. Limited by guarantee The company is limited by guarantee and has no share capital. The liability of each member in event of the company being wound up is restrKted lo £1. Donations and legacies Unrestricted Funds Restricted Total Funds Funds 2026 Donations Donations 1.333 6.800 8,133 Grants Cityzens Advi Scotland Inverness BID Foundation Scotland Robertson Trust Inverness Foodstuff Henry Smith Charity Community Fund Access lo Work Pension Wise Service Highland NHS Heallhboard Macmillan Cancer Relief 135.329 539,286 674,615 50.000 50,000 30.000 15,000 77,940 30,000 15.000 77.940 1,459 47,878 1,459 52,792 21,197 179,658 1.110.794 4.914 21.197 179,658 212.773 898.021 19
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements (conllnued) Year ended 31 March 2026 Donations and legacies {COnnu0dJ Unrestricted Funds Reslricled Total Funds Funds 2025 Donations Donations Grants Citizens Advice Scot18nd Inverness BID Found21ion Scorfand Robertson Twst Inverness Foodstuff Henry Smith Charity Community Fund Access lo Work Pension Wise Servi Highland NHS Healthboard Macmillan Cancer Relief 562 562 123,820 5,000 602,036 725,856 5.000 30,000 15,000 34,850 26,595 3,329 117,137 30,000 15,000 34,850 26,595 3,329 121,908 21,877 160,330 4,771 21,877 160,330 156,030 989,277 1,145,307 Charitable activities Unrestricted Funds Restricted Total Funds Funds 2026 Highland Council - Service Level Agreement Highland Council - Pension Credit Awareness Reconciliation on old EFS Octopus Energy - Changeworks Blythswood PASS Compensation 1.195,000 1,195,000 66,568 66,568 111,618 30,230 19,631 111,618 30,230 19.631 1,195.000 228,047 1.423.047 Unrestricted Funds Restricted Total Funds Funds 2025 Htghland Council - Service Level Agreement Highland Council - Pension Credit Awareness Reconciliation on old EFS Octopus Energy - Changeworks Blythswood PASS Compensation 1,070.000 1,070.000 5.750 5.750 67,241 30,231 19,152 810 67,241 30,231 19,152 810 1,076,560 116,624 1,193,184 20
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements (continue Year ended 31 March 2026 Investment income Unrestricted Funds Reslricled Total Funds Funds 2026 Income from other investments Bank interest receivable 40.600 40.600 109 102 40.607 102 40.709 Unrestricted Funds Restricted Total Funds Funds 2025 Incorne from other investments Bank interest reIvable 36,219 38,219 156 151 36.224 151 36,375 other income Unrestricted Totsl Funds Unreslricled Total Funds Funds 2026 Funds 2025 Insurance payout other income 30,185 500 30.185 500 543 543 30,685 30.685 543 543 Investment management costs Unreslricled Totsl Funds Unrestricted Total Funds Funds 2026 Funds 2025 Portfolio management 4,948 4.948 4,818 4,818 10. Expenditure on charitable activities by fund type Unreslricled Funds Restricted Total Funds Funds 2026 Invemess Badenoch & Strathspey CAB Macmillan CAB 1,269.986 947,667 191,932 1,139,599 2.217.653 191.932 2,409,585 1,269,986 Unrestricted Funds Restricted Total Funds Funds 2025 Invemes5 Badenoch & Strathspey CAB Macmillan CAB 1,188,299 966,357 181,936 2,154,656 181,936 2,336,592 1,188,299 1,148.293 21
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements fconlinued) Year ended 31 March 2026 11. Expenditure on charitable activities by activity type Activities undertaken Grant funding Total funds directly of actwities 2026 Total fund 2025 Inverness Badencch & Strathspey CAB Macmillan CAB 1,391,413 191,932 826,240 2.217.653 191.932 2,154,656 181,936 1,583,345 826,240 2,409.585 2,336,592 12. Analysis of grants 2026 2025 Grants to institutions Ross and Cromarty CAB Lochaber CAB East Sutherland CAB North West Sutherland CAB Caithness CAB Skye and Lochalsh CAB Nairn CAB 201.871 128.571 105.313 40.524 130.391 110,396 109.174 183.261 127,117 92.331 37,701 123,231 101,912 97.762 826.240 763,315 Total grants 826.240 763,315 The company is the Lead Bureau for four12025 - four) Projects, PASS, Octopus Energy, CAS - Council Tax, Highland Council - Pension Credit Project and the Core contract with the Highland Council, as such they are required lo distribute the grant funding lo the other Bureaus. During the year £nil 12025 - £3,235) was distributed relating lo the PASS Project, £37,50812025 - £22,445) was distributed relating lo the Octopus Energy Project, £9,340 12025 - £36,062) was distributed relating lo the CAS - Council Tax Project, £9,735 12025 - £nil} was distributed relating lo the Highland Council - Pension Credit Project and £769,657 {2025 £701,573> was distributed relating to the Highland Council Core Contract. 13. Net gains on investments Unrestricted Total Funds Unrestricted Total Funds Funds 2026 Funds 2025 Gainslllosses} on listed investments 69,777 69.777 3,499 3,499 22
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements (continued) Year ended 31 March 2026 14. Net income Net income is slated after chargingllcreditingl.. 2026 2025 Depreciation of tangible fixed assets Interest on obligations under finance leases and hire purchase contracts Auditors, remuneration Audit of the financial statements Other services 32.380 33,166 124 176 9.510 8.772 123 15. Staff costs The total stsff costs and employee benefits for the reporting period are analysed as follows= 2026 2025 Wages and salaries Social security costs Employer contributions to pension plans 1,165.671 122.412 59.489 1,222,327 92,699 85,184 1,400,210 1,347,572 Pension costs are allocated lo projects by employee. The average head count of employees during the year was 55 (2025". 581. The average number of full-time equrvalent employees during the year is anatysed as follows.. 2026 No. 2025 No. Number of staff 41 41 The number of employees whose remuneration for the year fell within the following bands, were-. 2026 2025 No. No. £70,000 to £79,999 Key Management Personnel Key management personnel include all persons that have authority and responsibility for planning, direcb.ng and controlling the activities of the charity. The total compensation paid to key management personnel for services provided lo the Charity was £159,174 {2025'.£184,7321 16. Trustee remuneration and expenses No Iruslee reiVed any remuneration during the year. One 12025 reimbursed travel expenses of £25912025 - £461 during the year. one) trustee was 23
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements (continuedj Year ended 31 March 2026 17. Transfers between funds An amount of £20312025 - £2031 was transferred from the Fixed Asset reslricled fund in favour of the unrestricted ftjnds lo cover the depreciation charge on the assets purchased from restricted funds. An amount of £5,372 12025 - £21,455) was transferred from unrestricted funds to the Macmillan restricted fund lo cover the deficit in the fund balance. An amount of £3.010 (2025 £3,224) was transferred from unrestricted funds to the PASS Project restricted fund lo cover the deficit in the fund balan. An amount of £8,820 12025 - £8,728) was transferred from the Pension Wise restricted fund in favour ol unreslricled fvnds relating to the 25,10 salary uplift received as part of the grant funding. An amount of £18,733 {2025 - £18,733) was transferred from the Highland Council - Union Street restricted fund in favour of unrestricted funds relating to the element of the grant that is no longer refundable per the grant paperwork. An amount of £862 12025 £nill was transferred unrestricted funds lo the Access to Work restricted fund in relation to overstated costs against this project in the prior year. An amount of £1,855 12025 - £18,074) was transferred from the Pension Wise Call Centre restricted fund in favour of unrestricted funds relating lo the 250/0 salary uplift received as part of the grant funding. An amount of £28,924 12025 £15,231) was transferred from the Help lo Claim - Mulli Channel Hub restricted fund in favour of reslricled funds in relation lo the overhead contribub'on received. An amount of £nil {2025 - £7,752} was transferred from unrestricted funds in favour of the CAS - Money Talk Team- Multi Channel Hub reslricled fund to cover the deficit in the fund balan. An amount of £nil12025 - £9,507) was transferred from the restricted CAS - Fair Work in Action restricted fund in favour of unrestricted funds in relation lo project expenditure allocated against unrestricted funds. An amount of £1,148 12025 £5,524) was transferred from unrestricted funds in favour of the Inverness Foodstuffs restricted fund to cover the deficit in the fund balance. An amount of £nil 12025 £11,323} was transferred from the restricted Bank of Scotland Foundation in favour ol unrestricted funds in relation lo project expenditure allocated against unrestricted funds. An amount of £nil 12025 £11,946) was transferred from unrestricted funds in favour of the Community Fund (Lottery) restricted fund lo cover the deficit on the fund. An amount of £2,194 12025 - £nil} was transferred from unrestricted funds in favour of the Octopus Energy restricted fund lo cover the deficit on the fund. An amount of £nil 12025 £6,703) was transferred from the Octopus Energy restricted fund in favour of unreslricled funds in relation lo projed expenditure allocated against unreslricled funds. An amount of £r¢il {2025 - £2.2811 was transferred from unrestricted funds in favour of the CAS - Aviva Project restricted fund to cover the deficit on the fund. 24
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Ststements (continued) Year ended 31 March 2026 An amount of £23.739 12025 - £16,019) was transferred from unrestricted funds in favour of the Robertson Trust restricted fund to cover the deficit on the fund. An amount of £4,924 12025 - £9491 was transferred from unrestricted funds in favour of the Blythswood reslricled fund lo covei the deficit on the fund. An amount of £903 12025 - £nill was transferred from unrestricted funds in favour of the CAS Routes Out of Crisis restricted fund to cover the deficit on the fund. An amount of £639 12025 £2,0081 was tmnsferred from the CAS - Scottish Migration Service restricted fund in favour of unrestricted funds in relation lo project expenditure allocated against unrestricted funds. An amount of £4,024 12025 £nill was transferred from unrestricted funds in favour of the Highland Council - Pension Credit Project restricted fund to cover the deficit on the fund. An amount of £92412025 - £nill was transferred from unrestricted funds in favour of the CAS - Money Talk Plus - Energy Debt Advice restricted fund to ¢over the deficit on the fund. 18. Tangible fixed assets Land and buikjings Plant and Fixtures and machinery fittings Equipment Total Cost At 1 April 2025 Additions Disposals At 31 March 2026 1,050.444 4,241 37,856 2,360 (7.4411 32,775 56,411 6,438 {24,6951 38,154 1,148,952 8.798 132,2101 1,125,540 1741 4,167 1,050,444 Depreciation At 1 April 2025 Charge ft)r the year Disposals At 31 March 2026 160,517 21.009 4,241 32,366 4.242 (7,4411 29,167 49,965 7,129 {24.6961 32,398 247,089 32,380 132,2111 247,258 1741 4,167 181,526 Carrying amount At 31 March 2026 868,918 889,927 3,608 5,490 5,756 6,446 878.282 901,863 At 31 March 2025 The Highland Council holds a standard security over 29-31 Union Street and 15, 17, 19 and 21 Baron Taylor Street, Inverness in relation to the capital grant of £281.000 awarded to the charity, at 31 March 2026 the balance on this grant was £93.67012025 - £112.4031. The nel book value of the property al the year end was £868,91812025 - £889,927) 25
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements (tontinuedj Year ended 31 March 2026 Finance leases and hire purchase contracts Included within the carrying value of tangible fixed assets are the following amounts relating lo assets held under finance leases or hire purchase agreements.. Equipment At 31 March 2026 At 31 March 2025 1.438 Capital commitments 2026 2025 Contracted for but not provided for in the financial statements 1.931 19. Debtors 2026 2025 Trade debtors Prepayments and accrued income other debtors 105.097 203.018 100.745 117,167 183,367 1,258 408.860 301,792 The debtors above include the following amounts falling due after more than one year.. 2026 2025 Other debtors 61.253 20. Investments 2026 2025 Other investments 735.954 671.118 During 2021122 Ihe Trustees decided to invest surplus funds with ABRDN PLC. now LGT Wealth Management, within their ethical inveslment portfolio. The investment was divided into 2 income streams the first fund of £500,000 in a long term15-10 years) growth orientated portfolio which will have income reinvested but may be used for income in the future. This fund could be calegorised as medium risk. The second fund £150,000 will accept a lower level of risk and seeks to generate capital growth to offset the impact of inflationlmaintain the real value of the fund over the Song term as a minimum. 26
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Ststsments (contrnuedj Year ended 31 March 2026 21. Creditors: amounts falling due within one year 2026 2025 Trade creditors Accruals and deferred income Social security and other taxes Obligations under finan leases and hire purchase contracts Other creditors 16,174 410,674 67,465 928 {1071 495.134 17,837 35S,786 6S,759 876 75 440,333 22. Creditors: amounts falling due after more than one year 2026 2025 Obligations under finance leases and hire purchase contracts 730 1,659 23. Finance leases and hire purchase contracts The total future minimum lease payments under finance 8$eS and hire purchase contracts are as follows.. 2026 2025 Not later than 1 year Later than 1 year and not later than 5 years 1,000 750 1,000 1,750 1,750 {921 1.658 2,750 12151 2,535 Less.. future finance charges Present value of minimum lease payments 24. Deferred income 2026 2025 At 1 April 2025 Amount released lo income Amount deferred in year At 31 March 2026 346,925 272,799 {346,9251 (272,7991 371,644 346.925 371,644 346,925 Deferred income comprises grant and service level agreement income which the donor has specified musl be used in future accounting periods. 25. Pensions and other post retirement benefrts At the year end the outstanding pension payments amounted to £{107112025 - £751. 27
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements fcontinuedj Year ended 31 March 2026 26. Analysis of charttable funds Unrestricted funds At 1 Apr 2025 Gains and At 31 Mar losses 2026 Income Expenditure Trarssfers General funds 2,568,274 1,479.065 11,274,934} 12,074 69,777 2.854,256 At 1 Apr 2024 Gains and At 31 Mar losses 2025 Income Expenditure Transfers General funds 2.467,173 1.269.357 {1,193,1171 21,362 3,499 2.568,274 General 'free reserves, after allowing for all designated funds. Restricted funds At 1 Apr 2025 Gains and At 31 Mar losses 2026 Income Expenditure Transfers Fixed Asset Fund Macmillan Project PASS Pension Wise Highland Council Union Street Access lo Work Inverness City Heritage Pension Wise- C811 Centre Help to Claim - Multi Channel Hub CAS- Money Talk Team - Multi Channel Hub 4,661 12031 5,372 3,010 18,8201 4,458 186,560 19.631 46.049 1191,9321 122.6411 137.229} 112,403 118,7331 862 93,670 1,459 12,3211 2,243 2,243 1,829 26 11,8551 265.918 1236,9941 128,9241 131.621 1131,6131 28
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements (contitjuedj Year ended 31 March 2026 26. Analysis of charitable funds (continued) CAS- Gamble Aware CAS - Fair Work in Action Inverness Foodstuff Kickstart Bank of Scotland Foundation Community Fund (Lotteryl Octopus Energy CAS - Aviva Project Robertson Trust Blylhswood CAS - Routes Out of Crisis CAS - Council Tax Project CAS - Scollish Migration Service Henry Smith Highland Council Pension Credit Project CAS- Money Talk Plus Energy Debt Advice CAS- Ness Bank 30,442 52,800 (51,6301 31,612 15,000 (16,1481 1,148 1,232 1,232 111,618 {113,8121 2,194 30,000 30,230 153,7391 135,1541 23,739 4,924 25,411 5,000 131,3141 903 2,008 41,142 138,2711 4,879 639 77,940 16391 22,598 173,1451 27.393 66,568 170,5921 4.024 32,166 10,000 133,0901 924 10.000 200.998 1.126,170 11,139.5991 {12.0741 175,495 At 1 Apr 2024 Gains and At 31 Mar losses 2025 Income Expenditure Transfers Fixed Asset Fund Macmillan Project PASS Pension Wise Highland Council - Union Street 4.864 12031 21.455 3.224 18.7291 4.661 160,481 19,152 43,630 1181.9361 122,3761 134,9231 22 131.136 {18.7331 112.403 29
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements Icontinuedj Year ended 31 March 2026 26. Analysis of charitable funds (continued) Access to Work Inverness City Heritage Pension Wise- Call Centre Help to Claim - Multi Channel Hub CAS- Money Talk Team - Multi Channel Hub CAS- Gamble Aware CAS- Fair Work in Action Inverness Foodstuff Kickstart Bank of Scotland Foundation Community Fund ILolleryl Octopus Energy CAS - Aviva Project Robertson Trust Blylhswood CAS - Routes Out of Crisis CAS - Council Tax Project CAS - Scottish Migration Service Henry Smith Highland Council Pension Credit Project CAS - Money Talk Plus Energy Debt Advice CAS - Ness Bank 3,329 13.3291 2.243 2,243 73,507 {55,4331 118,0741 242,502 {227,2711 {15,2311 124,759 (132,5111 7,752 27,430 60,494 (57,4821 30,442 12,347 44,842 (47,6821 {9,5071 15,000 (20,5241 5,524 1,232 1,232 83.871 {72,5481 (11,3231 26,595 67,241 {38.5411 {60,5381 11,946 16,7031 1.456 24,681 30,000 30,231 {28,4171 {46,0191 {31.1801 2,280 16,019 949 47,750 {22,3391 25,411 55,000 {52,9921 2,008 2,008 34,850 12,0081 {12,2521 22,598 264,601 1,106,052 11,148,293) (21,3621 200,998 30
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements (continued) Year ended 31 March 2026 26. Analysis of tharitable funds {¢ontinued) Fixed Asset Fund This is where we have been gifted or provided equipment mainly for IT services. In recent years the majority of funding has come through Citizens Advice Scotland (CAS}. Macmillan Project This is funding lo provide casework services mainly in the area of benefits lo clients or their families where a cancer diagnosis has been made. The Project is mainly funded by Macmillan Cancer Support. PASS Provides for funding for 4 caseworkers across Highland lo help clients wishing to progress complaints against stalulory agencies in connection with NHS treatment. Funding is from Scottish Government via Citizens Advi Scotland. Pension Wise Funded by Westminster Government - provides for 1 FTE caseworker lo explain options to clients around their defined benefit pension schemes - targeted at 54+ yeaf olds. The Highland Council- Union Street The Highland Council contributed £281,000 towards the purchase of 29-31 Union Street and 15, 17, 19 and 21 Baron Taylor Street. The Highland Council hold a standard security over the propety in relation to this grant and should the property be sold within 15 years the Highland Council may be entitled to clawback part of the grant. Access to Work To provide specialist equipment for members of staff with disabilities. Inverness City Heritsge Building repair grant to go towards the cost of windowslglazing and roof repairs in 29-31 Union Street and 15, 17, 19 and 218aron Taylor Street property. Pension Wise- Call Centre This delivers Pension guidance to Clients a¢ross the UK as part of a National Call Centre delNery channel. Help to Claim - Multi Channel Hub This delivers advice, information and Pension guidance lo clients on dealing with making la new Universal Credit Claim and supports clients through to when they receive their first payment. Clients come from across the Country and are part of a National Call Centre delivery channel. CAS- Money Talk Tearn - Multi Channel Hub The Project aims to advise low income families to seek money and income maximisalion advice lo improve their outcomes this advice is delivered fa to face. 31
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements (continuedj Year ended 31 March 2026 26. Analysis of charitable funds {conlinued) CAS - Gamble Aware The project delivers training to frontline workers to help them recognise when people are at risk of, or experiencing, gambling harms. It also supports people in accessing specialist support and treatment seNices and it aims to raise awareness of gambling harms in Great Britain. CAS - Fair Work in Action To second tier support to Bureau across Scotland in Employment advice matters. Inverness Foodstuff Advice to clients who attend the food support service provided by Ness Bank Church. Kickstart Employability scheme to support young workers. Bank of Scotland Foundation To provide debt and energy advi for 24 months. Community Fund (Lottery) ro provide employment and equality advice including clients covered with protected characteristi.cs under the Equality Act. Octopus Eneryy Working in partnership with Changeworks to provide income maximisation advice and advice on energy matters. CAS - Aviva Project This grant is to increase short term capacity to support generalist advice services lo clients. Robertson Trust This funding allows us lo have 1.5fte allocated to providing housing and homelessness advi and is for 3 years. Blythswood A project that works closely with the Foodbank in Inverness providing advice lo clients using the seryice to try and sustain their income situation to reduce reliance on the foodbank. CAS - Routes Out of Crisis A research project which is due lo finish on 30 September 2025 to explore barriers people fa in seeking support during financial crises and identify effective ways lo promote long-lerm change. 32
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements (contlnue Year ended 31 March 2026 26. Analysis of charitable funds (wntinued) CAS- Council Tax A project designed to help the council with ideas to prevent council lax debt and improve operational links betseen CAB and council to help reduce council tsx arrears. Henry Smith A project that allows 2 fte money advisors lo be allocated to assist clients in debt. Highland Council - Pension Credit Project Funding to promote benefit. take up of Pension Credit through talks and promobonal lileralure. CAS- Money Talk Plus- Energy Debt Advice Funding to increase our capacity to adv clients with energy debts and signpost them on for energy advi. CAS - Ness Bank Funding lo advice clients subject lo food insecurity primarily benefits and debt advice. 27. Analysis of net assets belween funds Unrestricted Funds Restricted Total Funds Funds 2026 Tangible fixed assets Current assets Creditors greater than 1 year Net assets 777,913 2,077,073 {7301 2,854,256 100.369 75,126 878,282 2,152,199 17301 3,029,751 175,495 Unrestricted Funds Restricted Total Funds Funds 2025 Tangible fixed assets Current assets Creditors greater than 1 year Net assets 782,558 1,787,375 {1,6591 2,568.274 119.305 81.693 901,863 1,869,068 11,6591 2,769,272 200.998 33
Inverness Badenoch and Strathspey Citizens Advice Bureau Company Limited by Guarantee Notes to the Financial Statements (continued) Year ended 31 March 2026 28. Financial instruments The carrying amount for each category of financial instrument is as follows.. 2026 2025 Financial assets measured at fair value through Income and expenditure Financial assets measured al fair value through income and expenditure 735.951 671,118 Financial liabilities measured at amortised cost Financial liabilities measured al amortised cost 1,658 2,535 29. Analysis of changes in net debt At Al 1 Apr 2025 Cash flows 31 Mar 2026 Cash al bank and in hand Debt due within one year Debt due after one year CUrnt asset investments 1,336,491 18761 11,6591 671.118 166,028 1521 929 64,836 1.502.519 19281 17301 735.954 2,005.074 231,741 2.236.815 30. Operatlng lease commitments The total future minimum lease payments under non-cancellable operating leases are as follows.. 2026 2025 Not later than 1 year 2,085 The operating lease payments recognised as an expense amounted to £2.085 {2025 - £12,508). 31. Related parties No Trustee or other person related to the charity had any personal interest in any contract or transaction entered into by the charity during the year12025 £nill. During the year the daughter of a member of key management personnel was employed by the charity and reiVed total remuneration of £7,467 {2025 - £nill. 32. Ethical standards In common with many other businesses of our size and nature we use our auditors to assist with the preparation of the financial statements.