COMPANY REGISTRATION NUMBER: SC136118
CHARITY REGISTRATION NUMBER: SC003951
Inverness Badenoch
and Strathspey
Citizens Advice Bureau
Company Limited
by Guarantee
Financial Statements
31 March 2026
IUTSONS
Chartered Accountants & Statutory Auditor
Forbes House
36 Huntly Street
Inverness
IV3 SPR

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Financial Statements
Year ended 31 March 2026
Page
Trustees. annual report {incorporating the directorfs report)
Independent auditor's report to the members
Statement of financial activities (including income and
expenditure account)
13
Statement of financial position
14
Statement of cash flows
15
Notes to the financial statements
16

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Trustees, Annual Report (Incorporating the Director's Report)
Year ended 31 March 2026
The Iruslees, who are also the directors for the purposes of company law, present their report and the
financial stslements of the charity for the year ended 31 March 2026.
Reference and administrative details
Registered charity name
Inverness Badenoch and Strathspey Citizens Advice Bureau
Charity registration number
SC003951
Company registration number SC136118
Principal office and registered 29-31 Union Street
office
Inverness
IV1 1QA
Scotland
The trustees
S Rowan
G Carter
M Cockburn
K Derrick
R Fraser
D Gregg
L Newton
T Prag
D Gallacher
(Appointed 12 November 20251
Company secretary & Chief
Execitive
A Christie
Deputy managers
M Banks (appointed 1 June 2025)
M Fraser (resigned 31 May 2025}
P Wingenl Iresigned 31 July 20251
A Young (appointed 27 April 20261
Audttor
Ritsons
Chartered Accountants & Statutory Auditor
Forbes House
36 Hunlly Street
Inverness
IV3 SPR
Bankers
The Royal Bank of Scolland
29 Harbour Road
Inverness
IV1 1NU
Solicitor
Wright, Johnston & Mackenzie LLP
The Green House
Beechwood Park North
Inverness
IV2 3BL

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Directorfs Report)
Year ended 31 March 2026
Investment advisor
LGT Wealth Management
One Lochrin Square
92 Fountainbridge
Edinburgh
EH3 9QA
Structure, governance and management
GovemNng Document
The organisalion is a charitable company limited by guarantee, incorporated on 21 January 1992. The
company was established under a Memorandum of Association which established the objects and
powers of the charitable company and is governed under its Articles of Association. In the event of the
company being wound up members are required to contribute an amount not exceeding £1.
Appointment of Board ofDirectors
The directors of the company are also charity trustees for the purpose of charity law. Under the
requirements of the Memorandum and Articles of Association the members of the board are re-elected
at each Annual General Meeting.
Trustee Induction and Training
Most of the Trustees are familiar with the aims and principles of the servi￿ and have been
encouraged lo visit the bureaux. In addition, the Scottish Association of Cityzens Advice Bureaux
organises specific courses and training sessions covering'_
The obligations of Trustees and Dire¢lors Annual Training
Employment Procedures
Financial Management
Future Planning
The Board ensures that part of its regular executive meetings have a training element attached to the
proceedings.
Organisalional Structure
The Board meets approximately every 6 weeks and is resF)onsible for the strategic direction and policy
of the charity.
Operational seNices are conducted from 3 main sites as well as through home visiting or telephone.
Operational matters are delegated to paid staff and performance and results reviewed by the Board.
Risk Management
The Board reviews at regular intervals all aspects of ils exposure including.'_
Governance risks e.g. inappropriate organisational structure, difficulties recruiting trustees
with relevant skills, conflict of interest..
Operational risks- e.g. service quality and development, contract pricing, employment issues-
health and safety issues,. fraud and misappropriation.,
Financial risks
e.g. accuracy and timeliness of financial information, adequacy of reserves
and cash flow, diversity of income sources, investment management-,
External risks
e.g. public perception and adverse publicity, demographic changes,
government p)licy.
Compliance with law and regulation - e.g. breach of trust law, employment law, and regulalive
requirements of particular aclivits'es such as fund-raising or the running of care facilities.

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Director's Report)
Year ended 31 March 2026
Principal Risks and Uncertainties
The organisats.on is fvjlly dependent on grants and contracts for income and any reduction in funding
from Trusts, Central and Local Govemment to the Bureau resulted in the Board and Chief Executive
taking necessary action to plan for financial stability and sustainability. On an ongoing basis the main
risk facing the organisalion will be reductions in incoming revenue streams.
The Board meets every 6 weeks and reviews the financial sustainability of all projects taking
appropriate steps lo ensure that there is no financial exposure or risk. We have established lirnelines
foi all projects and engage with funders early in the process for extension funding.
Related Parties
The Company is a member of Citizens Advi￿ Scotland and follows their procedures and is audited lo
ensure that it follows recognI￿d procedures and that the quality of the Servi￿ is satisfactory.
Objectlves and activities
The Inverness Badenoch and Strathspey Cityzens Advice Bureau is a fully independent registered
charity with ils own Trustee Board. The bureau is a member of the Scottish Association of Citizens
Advice Bureaux. The Nelwork has aims which are equally important..
We provide free, independent. imparbal and Confidential advice and information lo ensure that
people are not disadvantaged by lack of knowledge of their rights and responsibilities. or through
difficult in expressing their needs effeclively.
We campaign and influence to tackle the root cause of the problems people face, and to work to
strengthen their rights.
The Citizens Advice service is independent and provides free, confidential and impartial advice to
everybody regardless of ra￿,$ex. disability or sexuality.
The main objectives and activities for the year continued to focus upon the giving of advice.
empowering clients lo solve their issues and acting as advocates or negotiators for those more
vulnerable clients.
In the year ended 31st March 2026 the organisation distributed grants of £826,24012025 - £763.3151-
Note 12 to other Citizens Advi￿ Bureaux and Citizens Advice Scotland. These grants were distributed
as the Charity was the Lead Bureau in consortiums with Funders and this represented those
institutions share of the Grant award.
Achievements and performance
Advice and Inft)rmation
The Citizens Advice Servi￿ acts both as a first point of contscl and a last resort for people. There
would be a greater call on Government and other services for assistance without it, and those who
need help to negotiate their way through the complex systems and processes of modern life would be
at greater risk of poverty and social exclusion.
The Citizens Advice serviTr helps people to resolve their..
Legal Problems
Discrimination Issues
Money Of Debt Problems
Benefit Issues
Family Law Matters
Employment Issues and Disputes

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Director's Report)
Year ended 31 March 2026
An indication of the volume and type of advice given in the year is shown below.
.fj Advice Area
COUNT
OVERALL (%)
Benefits
Consumer
Debt
Discrimination
Education
Employment
Energy, utilities and communications
Finance and Charitable Support
Health and community care
Housing
Immigration, Asylum and Nationality
Legal Proceedings
NHS Concern or Complaint
Relationship
Tax
15,136
157
47.91 /0
0.500A
3,070
9.72%
0.05%
48
1,855
1,803
1,821
615
0.159/0
5.87¥0
5.71%
5.76Y.
1.950
2,958
234
9.36Y¢
0.74°
2.64Y,
0.68%
835
214
543
1,061
1,228
1.72%
3.36%
3.89°
Travel, transport and holidays
Number of Issues
31,593
29,568
100%
Number of Issues p￿vIouS Year
The Bureaux, through its trained staff can inform clients using our vast resource of literature, leaflets,
compulerised reference system or specialist caseworkers to ensure that the client receives all the
information and options lo enable them to make decisions.
Access to the service is either through emergency drop in, appointment, telephone, letter or email.
The Bureaux also has a very close relationship with other professional services and acTrpls referrals
from these organisalions. The Board is continually reviewing improving access lo the service.
Financial review
Against the backdrop of limited resources and insecurities over funding it has been increasingly
difficult lo plan and develop future services. The main funding is received from the Highland Council,
and the existing contract covers the period 114123 to 3113126 with the option lo extend for a further
years. The Council exercised their option lo extend, and the contract will terminate on 3113128. This
present contract is for Advice and Infomiation services across Highland Council regional area and
resulted in subconlracls bein9 issued lo other Citizens Advice Bureaux across Highlands.
Throughout these challenging times the charity, with the support of the Board, Volunteers and Staff
has ensured that Bureaux is in a healthy financial position.

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limitsd by Guarantee
Trustees. Annual Report {Incorporating the Directorfs Report)
Year ended 31 March 2026
Princip81 Funding Sources
The Bureaux is solely dependent upon Grants from Organisations and it is the ability to retain these
income streams that will affect the charity going forward. The details of the Income are shown later on
in the Accounts. The Board records its gratitude lo the Highland Council, Macmillan Cancer, NHS
Highland, the Scoth"sh Govemmenl and all other funders for their support. Without these grants the
service would not exist.
Investment Policy
In 2021122 as a result of review by the Board, excess cash fLJnds are managed and invested by
ABRDN PLC, now LGT Wealth. During the prior year the Board also decided to invest further excess
cash funds in fixed term deposit accounts with the Royal Bank of Scotland which has continued
throughout the current year.
The LGT Wealth investment is a long term investment strategy. The investment has increased in
value by £69,77712025 - £3.4991 due to the current market conditions, it is hoped that the portfolio will
continue lo make gains going forward.
Reserves Policy
The Board has examined the charity's requirements for resetves in light of the risks to the
organisats'on. It has established a policy whereby the unrestricted funds not committed or invested in
tsngible fixed assets held by the charity should be 12 months of the expenditure.
Budgeted unrestricted and non-grant funding expenditure for 2026127 is £698,293 {2025 £593,489)
and therefore the taryet is £698,293 {2025 £296,745) in general funds. These reserves are needed
to meet the working capital requirernenls of the charity. The present level of uniestricted reserves
available to the charity is £2,076,34312025 - £1,785,736) and therefore meets this wlicy.
In addition lo this the charity deems il prudent lo hold provisions amounting lo £1,000,000 in relation to
the possibility of reduction or cessation of core funding, redundancies, business continuation, pay
awards and price pressure Ilhe main contract from the Council contains no provision fo¥ any uplift and
is flat cash across potentially four MO￿ years) and building renovation repairs. Vvhilsl the organisation
owns the ground floor of the property in Inverness the remaining 3 fSoors are owned by a hotel who
have confirmed il is their intention lo replace the roof and associated infrastructure within 3 years. This
organisation will be expected to contribute to this large renovation. This leaves £378,050 12025
£488,9711 of unrestricted free reserves which we are looking al how best to utilise lo the further the
charity's purposes.
Results
The results for the year and the charity's financial position are shown in the attached financial
statements. The charity has 2chieved a surplus of £260.479 {2025 - £37,498), of which £273,908
12025 - £79,739) surplus relates lo unreslricled funds and £13.429 deficit (2025 £42,241 deficit)
relates to restricted funds before transfers be￿een funds.
Al 31 March 2026, total reserves amounted to £3,029,751 12025 - £2,769,272} of which £2.854,2S6
12025 £2,568,274) are unreslricled and £175,495 12025 £200,998) are restricted. Of the
unrestricted reserves £2,076,343 12025 £1,785,716) are not tied up in fixed assets or long temi

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Trustees. Annual Report (Incorporating the Director's Report)
Year ended 31 March 2026
Plans for future periods
These are detailed in the Charity's Business Plan but can be summarised as follows.'_
Staffing Levels
1. Increase volunteer adviser numbers to 90 and maintain at this level through general and targeted
recruitment.
55 By Target Dale.. 3113127
70 By Target Dale.. 3113128
go By Target Date= 3113129
2. Increase Specialist Advisers in Money Advice. Welfare Rights, Employment and Housing Matters
from the starbng point of 11412024. 3. Sustain dedicated Training and Development Manager
4. Sustain In-House IT
Service Consolidation
1. Sustain Raigmore Outreach Advice SerVi￿- recognising the financial pressures on NHS Highland.
2. Sustain the Aviemore bureau service and outrea¢h services whilst looking lo reduce costs via
co-kKation with a partner agency. 3. Migrate to a new Macmillan Partnership Contract commencing in
2026 and lasting for 3 years.
4. SLI￿$$fullY retain the Highland Council Contract for Advice and Information Services at end of
current contract period 3113128
servi￿ Development
5. Ensure continuous irnprovemenl in seNice delivery The landscape for advice services over the
past 20 years is unrecognisable. The need to evidence quality of advice and meeting quality standards
is now part of the day lo day operation. The Organisation needs to continually drive forward and meet
quality criteria and benchmarks.
6. Maintain quality standards in accordance with CAS criteria to retain Membership of Crtizens Advice.
7. Ensure Staff and volunteers maintain ne￿ssary skills to undertake work both advice and business
support services.
Partnership Working
8. Sustain Existing Partnerships. The estsblishment, sustainability and infrastnjcture of the
organisation depend upon strong positive working relationships with all funders.

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Trustees, Annual Report (Incorporating the Director's Report)
Year ended 31 March 2026
Trustees. responsibilities statement
The trustees, who are also directors for the purposes of company law, are responsible for p￿paring
the trustees, report and the financial statements in accordance with applicable law and United
Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Praclicel.
Company law requires the charity trustees lo prepare financial statements for each year which give a
true and fair view of the slate of affairs of the charitable company and the incoming resources and
application of resources, including the income and expenditure, lor that period.
In preparing these financial statemenls. the trustees are required to..
select suitable accounting policies and then apply them consislenlly..
observe the methods and principles in the applicable Charilies SORP:
make judgments and accounting estimales that are reasonable and prudent.,
prepare the financial statements on the going concern basis unless it is inappropriate lo presume
that the charity will continue in business.
The trustees are responsible lor keeping adequate accounting reeords that are sufficient to show and
explain the charity's transactions and disclose with reasonable accuracy at any time the financial
posilior) of the charity and enable them to ensure that the financial statements comply with the
Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hen
for taking reasonable steps ft)r the prevention and detection of fraud and other irregularities.
Auditor
Each of the persons who is a trustee at the date of approval of this report confirms that..
so far as they are aware, there is no relevant audit infomialion of which the charity's auditor is
unaware,. and
they have taken all steps that they ought to have taken as a Iruslee to make themselves aware of
any relevant audit information and to establish that the charity's auditor is aware of that
information.
The auditor is deemed to have been re-appointed in accordance with section 487 of the Companies
Act 2006.
Small company provisions
This report has been prepared in accordance with the provisions applicable to companies entitled tr)
the small companies exemption.
The trustees, annual report was approved on
Iruslees by..
and signed on behalf of the board of
A Christie
Charity Secretary

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Independent Auditorfs Report to the Members of Inverness Badenoch and
Strathspey Citizens Advice Bureau
Year ended 31 March 2026
Opinion
We have audited the financial statements of Inverness Badenoch and Strathspey Citviens Advi
Bureau Ilhe 'charity'l for the year ended 31 March 2026 which comprise the statement of financial
activities {including income and expenditure accounll, statement of financial position, statement of
cash flows and the related notes, including a summary of significant accounting policies. The financial
reporting framework that has been applied in their preparation is applicable law and United Kingdom
Accounting Standards, including FRS 102 The Financial Reporting Standard applicable in the UK and
Republic of Ireland IUn(£ed Kingdom Generally Accepted Accounting Practice).
In our opinion the financial statements-
gwe a true and fair view of the stste of the charity's affairs as al 31 March 2026 and of its
incoming reSoUr￿S and application of resources, including ils income and expenditure, for the
year then ended.,
have been properly prepared in accordance w¢lh United Kingdom Generally Accepted
Accounting Pmctice",
have been prepared in accordance with the requirements of the Companies Act 2006, the
Charities and Trustee Investment {Scollandl Act 2005 and regulation 8 of the Charities Accounts
Iscouandl Regulations 2006 las amended).
Basis for opinion
We conducted our audit in accordance with International Slandards on Auditing IUKI {ISAs {UKII and
applicable law. Our responsibilities under those standards are further described in the audilorfs
responsibilities for the audit of the financial statements section of our report. We are independent of
the charity in accordance with the ethical requirements that are relevant lo our audit of the financial
statements in the UK, including the FRC'S Ethical Standard, and the provisions available for small
entities, in the circumstances sel out in note 32 to the financial slalements, and we have fulfilled our
other ethical responsibilrf(ies in accordance with these requirements. We believe that the audit
evidence we have obtained is sufficient and appropriate lo provide a basis for our opinion.
Conclusions relating to going concern
In auditing the financial statements, we have concluded that the Iruslees, use of the going wncern
basis of accounting in the preparat￿n of the financial statements is appropriate.
Based on the woik we have performed, we have not identified any material uncertainties relating to
events or condrtions that, individually or collectively, may cast significant doubl on the charity's ability
to continue as a going concern for a period of at least Iwelve months from when the financial
statements are authorised for issue.
Our responsibilities and the responsibilities of the trustees with respect lo going concern are described
in the relevant sections of this report.

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Independent Auditor's Report to the Members of Inverness Badenoch and
strathspey Citizens Advice Bureau (conrrntsed)
Year ended 31 March 2026
other infomiation
The other information comprises the information included in the annual report, other than the financial
statements and our auditor's report thereon. The trustees are responsible for the other information.
Our opinion on the financial statements does not cover the other information and, except to the extent
otherwise explicitly slated in our report. we do not express any form of assuran￿ conclusion thereon.
In connects'on with our audit of the financial ststements, our responsibility is lo read the other
information and, in doing so, consider whether the other information is materially inconsistent with the
financial statements or our knowledge obtained in the audit or otherwise appears to be materially
misstated. If we identify such material inconsistencies or apparent material misslalements, we are
required to detemiine whether there is a material misstatement in the financial statements or a
material misslalement of the other information. If. based on the work we have performed. we conclude
that there is a material misststement of this other information, we are required to report that fact.
We have nothing to report in this regard.
Opinions on other matters preseribed by the Companies Act 2006
In our opinion, based on the work undertaken in the course of the audit..
the information given in the Iruslees. report for the financial year for which the financial
statements are prepared is consislenl with the financial statements", and
the trustees, report has been prepared in accordance with appl￿ble legal requirements.
Matters on which we are required to report by exceptlon
In the light of the knowledge and understanding of the charity and ils environment obtained in the
course of the audit, we have not identified material misstatements in the trustees, reporL
We have nothing to report in respect of the following matters in relation to which the Companies Act
2006 and the Charities Accounts (Scotlandl Regulations 2006 las amended) requires us lo report lo
you if, in our opinion..
adequate accounting records have not been kept, or returns adequate for our audit have not
been received from branches not visited by us", or
the financial statements are not in agreement with the accounting records and returns- or
certain disclosures of Iruslees. remuneration specified by law are not made., or
we have not received all the information and explanations we require for our audit.. or
the trustees were not entitled to prepare the financial statements in accordance with the small
companies regime and lake advantage of the small companies. exemptions in preparing the
d1￿clOrS. report and from the requirement lo prepare a strategic report.

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Independent Auditorfs Report to the Members of Inverness Badenoch and
Strathspey Citizens Advice Bureau (continue
Year ended 31 March 2026
Responsibilities of trustees
As explained more fully in the Iruslees, responsibilities statement. the Iruslees (who are also the
directors for the purposes of company lawl are responsible for the preparation of the financial
statements and for being satisfied that they give a true and fair view, and for such intemal control as
the trustees determine is necessary lo enable the preparation of financial statements that are free
from materi81 misstatement, whether due to frauoa or error.
In preparing the financial statements, the Iruslees are responsible for assessing the charity's ability lo
continue as a going cOn￿rn, disclosing, as applicable, matters related to going concern and using the
going concern basis of accounting unless the Iruslees either intend to liquidate the charity or lo cease
operations, or have no realistic altemats've but lo do so.
Auditorfs responsibilities for the audit of the financial statements
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole
are free from material misstatement, whether due to fraud or error, and lo issue an auditorfs report that
includes our opinion. Reasonable assurance is a high level of assurance, bul is not a guarantee that
an audit conducted in accordance with ISAS IUKI will always detect a material misstatement when it
exists. Misstatements can arise from fraud or error and are considered material if, individually or in the
aggregate, they could reasonably be expected to influence the economic decisions of users taken on
the basis of these financial statements.
Irregularities, including fraud, are instances of non-compliance with law¥ and regulations. We design
procedures in line with our responsibilities, outlined above, to detect material misstalemenls in respect
ot irregularities, including fraud. The extent lo which our procedures are capable of delècling
irregularities, including fraud is detailed below..
As part of the audit planning process, the engagement partner and the engagement team obtained an
understanding and discussed the legal and regulatory frameworks that are applicable, focusing on
those laws and regulations that had a direct effect on the financial statements or that had a
fundamentsl effect on the operations of the company. The key laws and regulations we considered in
this context included Companies Act 2006, Financial Report Standard 102 IFRS 1021, employment
and tax laws and health and safety legislation.
The engagernenl partner and the engagement team discussed non-compliance with laws and
regulations at the audit team planning meeting. The engagement partner made enqLJiries of
management regarding their assessment of the likelihood of fraud or error or non-compliance with
laws and regulations which could lead to material misstatements in the financial statements and
whether they were aware of any instances of fraud or non-complianee. The engagement partner was
sab'sfied that the eng2gemenl team had the appropriate competence and capabilities lo identify or
recognise non4ompliance with laws and regulations during the audit
The engagement team also enquired of management as part of the audit. including obtaining and
reviewing supporting documentation and reading minutes of meeb.ngs of those charged with
governance. The engagement team did not identify 8ny key audit matters ￿lating to irregularities,
including fraud.
Part of the engagement team's assessment of non-compliance with laws and regulations included a
review of the risk of management override of controls. This was carried out by reviewing journals
posted lo the financial records and reviewing accounting estimates identify any material misstatement
which may be due lo fraud.
10

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Independent Auditor's Report to the Members of Inverness Badenoch and
Strathspey Citizens Advice Bureau (continued)
Year ended 31 March 2026
The audit team also considered whether there could be fraudulent revenue recognition. This was
carried out by reviewing the revenue recognition policies. lesling of material revenue streams and
testing cut off al the year end date.
The disclosures in the financial statements were reviewed and tested to supporting documentation to
assess compliance with applicable laws and regulations. A Disclosure Check was carried out lo
confirn that the financial statements comply with current accounting requirements.
As part of an audit in accordan￿ with ISAS {UKI, we exercise professional judgment and maintain
professional scepticism throughout the audit. We also..
Identify and assess the risks of material misstalemenl of the financial statement5. whether due to
fraud or error, design and perform audit procedures responsive lo those risks, and obtain audit
evidence that is sufficient and appropriate lo provide a basis for our opinion. The risk of not
detecting a material misstatement resulting from fraud is higher than for one resulting from error,
as fraud may involve collusion. forgery, intentional omissions, misrepresentations, or the override
of intemal control.
Obtain an understanding of internal control relevant to the audit in order to design audit
prO￿dureS that are appropriate in the circumstances, bul not for the purpose of expressing an
opinion on the effectiveness of the internal control.
Evaluate the appropriateness of accounting policies used and the reasonableness of accounting
eslimales and related disclosures made by the trustees.
Conclude on the appropriateness of the trustees. use of the going con￿rn basis of accounting
and, based on the audit evidence obtained, whether a material Un￿rtaInty exists related to
events or conditions that may cast significant doubt on the charity's ability to continue as a going
concern. If we conclude that a material uncertainty exists. we are required lo draw attention in
our auditor's report to the related disclosures in the financial statements or, if such disclosures
are inadequate, to modify our opinion. Our conclusions are based on the audit eviden￿ obtained
up to the date of our auditor's report. However, future events or conditions may cause the charity
lo cease lo continue as a going concem.
Evaluate the overall presentation, structure and content of the financial statements, including the
disclosures. and whether the financial statements represent the underlying transacb'ons and
events in a manner that achieves fair presentation.
We communicate with those charged with governance regarding, among other matters, the planned
scope and liming of the audit and significant audit findings, including any significant deficiencies in
internal control that we identify dL¢ring our audlt.
11

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Independent Auditorfs Report to the Members of Inverness Badenoch and
Strathspey Citizens Advice Bureau (continuedj
Year ended 31 March 2026
Use of our report
This report is made solely to the charity's members. as a body, in accordance with Regulation 10 of
the Charities Accounts IScotland} Regulations 2006. Our audit work has been undertaken so that we
might stale to the charity's members those matters we are required lo slate to them in an auditorfs
reF)0rt and for no other purpose. To the fullest exlenl permitted by law, we do not accept or assume
responsibility to anyone other than the charity and the charity's members as a body, for our audit work,
for this report. or for the opinions we have formed.
Daniel Palombo MA {Hons}, CA {Senior
Statutory Auditor)
For and on behalf of
Ritsons
Chartered accounlanls & slatulory auditor
Forbes House
36 Hunlly Street
Inverness
IV3 SPR
Ritsons is eligible for appointment as auditor of the charitable company under regulation 10121 of the
Charities Accounts (Scotlandl Regulations by virtue of ils eligibility under section 1212 of the
Companies Acl 2006.
12

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
ststement of Financial Activities
(including income and expenditure account)
Year ended 31 March 2026
2026
Restricted
funds Total funds Total fvnds
2025
Unrestricted
funds
Note
Income and endowments
Donations and legacies
Charitable activities
Investment income
Other income
212,773
1,195,000
40,607
30,685
898,021
228,047
102
1,110,794
1,423,047
40,709
30,685
1,145,307
1,193,184
36,375
543
Total income
1,479,065
1,126,170
2.605,235
2,375,409
Expenditure
Expenditure on raising funds..
Investment management costs
Expenditure on charitable aclNilies
Total expenditure
4,948
1,269,986
4.948
2.409,585
4,818
2,336,592
10.11
1,139.599
1,274,934
1,139.599
2,414,533
2.341,410
Net gains on invesknents
13
169,7771
169,7771
13,4991
Net income
273,908
113,4291
260,479
37,498
Transfers be￿een funds
12,074
112,0741
Net movement in funds
285,982
125,5031
260,479
37.498
Reconciliation of fund$
Total funds brought forward
Total funds carried fopward
2,568,274
200.998
2.769.272
2,731.774
2,854,256
175.495
3.029,751
2,769.272
The statement of financial activities includes all gains and losses recognised in the year.
All income and expenditure derive from continuing aclivilies.
The notss on pages 16 to 34 forni part of these financial statements.
13

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Statement of Financial Position
31 March 2026
2026
2025
Nots
Fixed assets
Tangible fixed assets
18
878,282
901,863
Current assets
Debtors
Investments
Cash at bank and in hand
19
20
408.860
735.954
1.502.519
301,792
671,118
1,336,491
2.647.333
2.309,401
Creditors: amounts falling due within one year
Net current assets
21
495.134
440,333
2,152.199
3,030,481
1.869.068
Total assets less current liabilities
2,770,931
Creditors: amounts falling due after more than
one year
22
730
1,659
2,769,272
Net assets
3,029,751
Funds of the charlty
Restricted funds
Unrestricted funds
175.495
2,854,256
3,029.751
200,998
2,568.274
Total charity funds
26
2.769.272
These financial statements have been prepared in accordance with the provisions applicable to
companies subject lo the small companies. regime.
The
ancial statements were approved by the board of trustees and authorised for issue on
and are signed on behalf of the board by..
S Rowan
Trustee
Company regislrab'on number." SC136118
The notes on pages 16 to 34 fomi part of these fjnancial statements.
14

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Statement of Cash Flows
Year ended 31 March 2026
2026
2025
Cash flows from operating activities
Net income
260,479
37,498
Adjustments for
Depreciation of tangible fixed assets
Net gains on investments
Dividends. interest and rents from investments
Other interest receivable and similar income
Interest payable and similar charges
Accrued expenses
32,380
169.7771
140.6001
(109)
124
30.169
33,166
13,499}
{36,219}
11561
176
306
Changes in..
Trade and other debtors
Trade and other creditors
1107.068}
24.580
191,092
61,171
Cash generated from operab'ons
130,178
283,535
Interest paid
Interest received
(1241
109
11761
156
Net cash from operating actThiilies
130,163
283,515
Cash flows from investing activities
Dividends, interest arbd rents from investments
Purchase of tsngible assets
Prc)ceeds from sale of tangible assets
Proceeds from sale of other investments
40,600
18.7981
{11
4,941
36,742
36,219
(8,1651
4,813
32,867
Net cash from investing activities
Cash flows from financing activities
Payments of finance lease liabilities
Net cash used in financing activities
18771
18771
(8241
18241
Net increase in cash and cash equivalents
Cash and cash equivalents at beginning of year
Cash and cash equivalents at end of year
166,028
1,336,491
1,502,519
315,558
1.020,933
1,336,491
The notes on pages 16 to 34 form part of these financial statements.
15

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements
Year ended 31 March 2026
General information
The charity is a public benefit entity and a private company limited by guarantee, registered in
Scotland and a registered charity in Scotland_ The address of the registered office is 29-31 Union
Street. Inverness. IV1 1QA. Scotland.
statement of compliance
These financial statements have been prepared in compliance with FRS 102, 'The Financial
Reporting Standard applicable in the UK and the Republic of Ireland,, the Statement of
Recommended Practice applicable to charities preparing their accounts in accordan￿ with the
Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 1021 {Charilies
SORP IFRS 10211 and the Companies Act 2006.
Accounting policies
Basls of preparatlon
The financial statements have been prepared on the historical cost basis, as modified by the
revaluation of certain financial assets and liabilities and investment properties measured at fair
value through income or expenditure.
The financial statements are prepared in sterling. whrh is the functional currency of the entty.
Going concern
Due to confim)ed funding agreements and the charity's strong financial position there are no
material uncertainties about the charity's ability lo continue.
Judgements and key sources of estirnation uncertainty
The preparation of the financial statements requires management lo make judgements.
estimates and assumptions that affect the amounts reported. These estimates and judgements
are continually reviewed and are based on experience and other factors, including expectations
of future events that are believed to be reasonable under the circumstances.
Fund accounting
Funds held by charity are either
Un￿$t[leted general funds -
General funds - General funds are unrestricted funds which are available for use al the discretion
of the directors in furtherance of the general objectives of the charity and which have not been
designated for other purposes.
Designated funds - Designated funds comprise unrestricted funds that have been set aside by
the directors for particular purposes.
Restricted funds - these are funds which can be used for particular restricted purposes within the
objects of the charity. Restrictions arise when specified by the donor or when funds are raised
for particular purposes.
16

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements (contlnuedl
Year ended 31 March 2026
Accounting policies (¢ortiirtu¢d)
Incoming resources
All incoming resOUr￿S are included in the Sialement of Financial Activities when the charity is
legally entitled lo the income and the amount can be quantified with reasonable accuracy. The
following specific policies are applied to particular categories of income..
Voluntary income is received by way of grants, donations and gifts and is included in full in the
Statement of Financial Activities when receivable. Grants that provide funding of a general
nature are recognised where there is an entitlement, certainly of receipt and the amount can be
measured with sufficient reliability. Investment income is recognised on a receivable basis.
Income trom charitable aclivitr'es includes income recognised as earned las the related goods or
seNices are provided) under contract or where entitlement to grant funding is subject to specific
performance conditions. Grant income included in this category provides funding to support
programme activities and is rec(4nised where there is enlillement, certainty of receipt and the
amount can be measured with sufficient reliability.
All income is included in the statement of financial activities when entitlement has passed to the
charity, it is probable that the economie benefits associated with the transaction will flow lo the
charity and the amount can be reliably measured. The following specific policies are applied lo
particular categories of income-.
income from donations or grants is recognised when there is
evidence of entitlement to the gift, re￿Ipt is probable and ils amount can be measured reliably.
legacy income is reeognised when r￿lpt is probable and entitlement is established.
income
from donated goods is measured al the fair value of the goods unless this is impraelical to
measure reliably, in which case the value is derived from the cost to the donor or the estimated
resale value. Donated facilities and serviTrs are recognised in the accounts when received if the
value can be reliably measured. No amounts are induded for the contribution of general
volunteers.
income from contracts for the supply of services is re¢ognised with the delivery of
the contracted seNice. This is classified as unreslriele(S funds unless there is a contractual
requirement for it lo be spent on a particular purpose and retumed if unspent, in which case it
may be regarded as restricted.
Resources expended
Expenditure is recognised on an aecruals basis as a liability is incurred. Expenditu￿ includes any
VAT which cannot be fully recovered, and is classified under headings of the statement of
financial activities to which il relates..
expenditure on raising funds includes the costs of all fundraising activities. events.
non-charitsble trading actwities, and the sale of donated goods.
expendilufe on charitable activities includes all costs incurred by a charity in undertaking
activities that further its charitable aims for the benefit of ils beneficiaries, including those
support costs and costs relating lo the governance of the charity apportioned to charitable
activities.
other expenditure includes all expenditure that is neither related to raising funds for the
charity no¥ part of its expenditure on charitable activities.
All costs are allocated to expenditure categories ￿flectIng the use of the resource. Direct costs
attributable to a single activity are allocated directly to that activity. Shared costs are apportioned
between the activities they contribute to on a reasonable, justifiable and consistent basis.
17

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements (continu8dJ
Year ended 31 March 2026
Accounting policies fcontinued)
Tangible assets
All fixed assets are initially recorded at cost. The directors set the threshold for the capitslisation
of assets at £200.
Depreciation
Depreciation is calculated so as to write off the cost or valuatron of an asset. less its residual
value, over the useful economic life of that asset as follows".
Land and buildings
Plant and Machinery
Fixtures and Fittings
Office Equipment
20A straight line
330/0 Straight line
33'/o Straight line
330A straight line
Impaimient of fixed assets
A review for indicators of impairment is carried out al each reporting dale, with the recoverable
amount being estimated where such indicators exist. Inthere the carrying value exceeds the
recoversble amount. the asset is impaired accordingly. Prior impairments are also reviewed for
possible reversal at each reporting dale. For the purposes of impairment testing, when Il is not
possible to estimate the recoverable amount of an individual asset, an estimate is made of the
recoverable amoLJnl of the cash-generating unit to which the asset belongs. The cash-generaling
unit is the smallest identifiable group of assets that includes the asset and generates cash
inflows that largely independent of the cash inflows from other assets or groups of assets.
Financial instruments
A financial asset or a financial liability is recognised only when the entity becomes a paty to the
contractual provisions of the instrument.
Basic financial instruments, which include debtors, bank and cash balances and creditors are
initially recognised at the transaelion pri￿, unless the arrangement constitutes a finanryng
transaction, where il is reeognised al the present value of the future payments discounted al
market rale of interest for a similar debt inslrumenl.
Where investments in shares or preferen￿ shares are publicly traded or their fair value can
otherwise be measured reliably, the investment is subsequently measured at fair value with
changes in fair value recognised in income and expenditure. All other such investments are
subsequently measured al cost less impairment. Financial assets that are measured al cost or
amortised cost are reviewed for objective evidence of impairment al the end of each reporb'ng
dale. If there is objective evidence of impairment, an impairment loss is recognised under the
appropriate heading in the statement of financial acb"vities in which the initial gain was
recognised. Any reversals of impairment are recognised immediately, to the exlenl that the
reversal does not result in a carrying amount of the financial asset that eX￿edS what the carrying
amount would have been had the impairment not previously been recognised.
18

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements (¢¢)ntinued)
Year ended 31 March 2026
Accounting policies (contlnuedj
Defined contribution plans
Contributions to defined contribution plans are recognised as an expense in the period in which
the related seNice is provided. Prepaid contributions are recognised as an asset lo the extent
that the prepayment will lead to a reduction in future payments or a cash refund.
When contributions are not expected to be settled wholly within 12 months of the end of the
reporting date in which the employees render the related service, the liability is measured on a
discounted present value basis. The unwinding of the discount is rec￿niSed as an expense in
the pefiod in which it arises.
Limited by guarantee
The company is limited by guarantee and has no share capital. The liability of each member in
event of the company being wound up is restrKted lo £1.
Donations and legacies
Unrestricted
Funds
Restricted Total Funds
Funds
2026
Donations
Donations
1.333
6.800
8,133
Grants
Cityzens Advi￿ Scotland
Inverness BID
Foundation Scotland
Robertson Trust
Inverness Foodstuff
Henry Smith Charity
Community Fund
Access lo Work
Pension Wise Service
Highland NHS Heallhboard
Macmillan Cancer Relief
135.329
539,286
674,615
50.000
50,000
30.000
15,000
77,940
30,000
15.000
77.940
1,459
47,878
1,459
52,792
21,197
179,658
1.110.794
4.914
21.197
179,658
212.773
898.021
19

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements (conllnued)
Year ended 31 March 2026
Donations and legacies {COn￿nu0dJ
Unrestricted
Funds
Reslricled Total Funds
Funds
2025
Donations
Donations
Grants
Citizens Advice Scot18nd
Inverness BID
Found21ion Scorfand
Robertson Twst
Inverness Foodstuff
Henry Smith Charity
Community Fund
Access lo Work
Pension Wise Servi
Highland NHS Healthboard
Macmillan Cancer Relief
562
562
123,820
5,000
602,036
725,856
5.000
30,000
15,000
34,850
26,595
3,329
117,137
30,000
15,000
34,850
26,595
3,329
121,908
21,877
160,330
4,771
21,877
160,330
156,030
989,277
1,145,307
Charitable activities
Unrestricted
Funds
Restricted Total Funds
Funds
2026
Highland Council - Service Level Agreement
Highland Council - Pension Credit Awareness
Reconciliation on old EFS
Octopus Energy - Changeworks
Blythswood
PASS
Compensation
1.195,000
1,195,000
66,568
66,568
111,618
30,230
19,631
111,618
30,230
19.631
1,195.000
228,047
1.423.047
Unrestricted
Funds
Restricted Total Funds
Funds
2025
Htghland Council - Service Level Agreement
Highland Council - Pension Credit Awareness
Reconciliation on old EFS
Octopus Energy - Changeworks
Blythswood
PASS
Compensation
1,070.000
1,070.000
5.750
5.750
67,241
30,231
19,152
810
67,241
30,231
19,152
810
1,076,560
116,624
1,193,184
20

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements (continue
Year ended 31 March 2026
Investment income
Unrestricted
Funds
Reslricled Total Funds
Funds
2026
Income from other investments
Bank interest receivable
40.600
40.600
109
102
40.607
102
40.709
Unrestricted
Funds
Restricted Total Funds
Funds
2025
Incorne from other investments
Bank interest re￿Ivable
36,219
38,219
156
151
36.224
151
36,375
other income
Unrestricted Totsl Funds Unreslricled Total Funds
Funds
2026
Funds
2025
Insurance payout
other income
30,185
500
30.185
500
543
543
30,685
30.685
543
543
Investment management costs
Unreslricled Totsl Funds Unrestricted Total Funds
Funds
2026
Funds
2025
Portfolio management
4,948
4.948
4,818
4,818
10. Expenditure on charitable activities by fund type
Unreslricled
Funds
Restricted Total Funds
Funds
2026
Invemess Badenoch & Strathspey CAB
Macmillan CAB
1,269.986
947,667
191,932
1,139,599
2.217.653
191.932
2,409,585
1,269,986
Unrestricted
Funds
Restricted Total Funds
Funds
2025
Invemes5 Badenoch & Strathspey CAB
Macmillan CAB
1,188,299
966,357
181,936
2,154,656
181,936
2,336,592
1,188,299
1,148.293
21

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements fconlinued)
Year ended 31 March 2026
11. Expenditure on charitable activities by activity type
Activities
undertaken Grant funding Total funds
directly
of actwities
2026
Total fund
2025
Inverness Badencch & Strathspey
CAB
Macmillan CAB
1,391,413
191,932
826,240
2.217.653
191.932
2,154,656
181,936
1,583,345
826,240
2,409.585
2,336,592
12. Analysis of grants
2026
2025
Grants to institutions
Ross and Cromarty CAB
Lochaber CAB
East Sutherland CAB
North West Sutherland CAB
Caithness CAB
Skye and Lochalsh CAB
Nairn CAB
201.871
128.571
105.313
40.524
130.391
110,396
109.174
183.261
127,117
92.331
37,701
123,231
101,912
97.762
826.240
763,315
Total grants
826.240
763,315
The company is the Lead Bureau for four12025 - four) Projects, PASS, Octopus Energy, CAS -
Council Tax, Highland Council - Pension Credit Project and the Core contract with the Highland
Council, as such they are required lo distribute the grant funding lo the other Bureaus. During the
year £nil 12025 - £3,235) was distributed relating lo the PASS Project, £37,50812025 - £22,445)
was distributed relating lo the Octopus Energy Project, £9,340 12025 - £36,062) was distributed
relating lo the CAS - Council Tax Project, £9,735 12025 - £nil} was distributed relating lo the
Highland Council - Pension Credit Project and £769,657 {2025 £701,573> was distributed
relating to the Highland Council Core Contract.
13. Net gains on investments
Unrestricted Total Funds Unrestricted Total Funds
Funds
2026
Funds
2025
Gainslllosses} on listed investments
69,777
69.777
3,499
3,499
22

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements (continued)
Year ended 31 March 2026
14. Net income
Net income is slated after chargingllcreditingl..
2026
2025
Depreciation of tangible fixed assets
Interest on obligations under finance leases and hire purchase
contracts
Auditors, remuneration
Audit of the financial statements
Other services
32.380
33,166
124
176
9.510
8.772
123
15. Staff costs
The total stsff costs and employee benefits for the reporting period are analysed as follows=
2026
2025
Wages and salaries
Social security costs
Employer contributions to pension plans
1,165.671
122.412
59.489
1,222,327
92,699
85,184
1,400,210
1,347,572
Pension costs are allocated lo projects by employee.
The average head count of employees during the year was 55 (2025". 581. The average number
of full-time equrvalent employees during the year is anatysed as follows..
2026
No.
2025
No.
Number of staff
41
41
The number of employees whose remuneration for the year fell within the following bands, were-.
2026
2025
No.
No.
£70,000 to £79,999
Key Management Personnel
Key management personnel include all persons that have authority and responsibility for
planning, direcb.ng and controlling the activities of the charity. The total compensation paid to key
management personnel for services provided lo the Charity was £159,174 {2025'.£184,7321
16. Trustee remuneration and expenses
No Iruslee re￿iVed any remuneration during the year.
One 12025
reimbursed travel expenses of £25912025 - £461 during the year.
one) trustee was
23

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements (continuedj
Year ended 31 March 2026
17. Transfers between funds
An amount of £20312025 - £2031 was transferred from the Fixed Asset reslricled fund in favour
of the unrestricted ftjnds lo cover the depreciation charge on the assets purchased from
restricted funds.
An amount of £5,372 12025 - £21,455) was transferred from unrestricted funds to the Macmillan
restricted fund lo cover the deficit in the fund balance.
An amount of £3.010 (2025 £3,224) was transferred from unrestricted funds to the PASS
Project restricted fund lo cover the deficit in the fund balan￿.
An amount of £8,820 12025 - £8,728) was transferred from the Pension Wise restricted fund in
favour ol unreslricled fvnds relating to the 25,10 salary uplift received as part of the grant funding.
An amount of £18,733 {2025 - £18,733) was transferred from the Highland Council - Union Street
restricted fund in favour of unrestricted funds relating to the element of the grant that is no longer
refundable per the grant paperwork.
An amount of £862 12025 £nill was transferred unrestricted funds lo the Access to Work
restricted fund in relation to overstated costs against this project in the prior year.
An amount of £1,855 12025 - £18,074) was transferred from the Pension Wise Call Centre
restricted fund in favour of unrestricted funds relating lo the 250/0 salary uplift received as part of
the grant funding.
An amount of £28,924 12025 £15,231) was transferred from the Help lo Claim - Mulli Channel
Hub restricted fund in favour of reslricled funds in relation lo the overhead contribub'on received.
An amount of £nil {2025 - £7,752} was transferred from unrestricted funds in favour of the CAS -
Money Talk Team- Multi Channel Hub reslricled fund to cover the deficit in the fund balan￿.
An amount of £nil12025 - £9,507) was transferred from the restricted CAS - Fair Work in Action
restricted fund in favour of unrestricted funds in relation lo project expenditure allocated against
unrestricted funds.
An amount of £1,148 12025 £5,524) was transferred from unrestricted funds in favour of the
Inverness Foodstuffs restricted fund to cover the deficit in the fund balance.
An amount of £nil 12025 £11,323} was transferred from the restricted Bank of Scotland
Foundation in favour ol unrestricted funds in relation lo project expenditure allocated against
unrestricted funds.
An amount of £nil 12025 £11,946) was transferred from unrestricted funds in favour of the
Community Fund (Lottery) restricted fund lo cover the deficit on the fund.
An amount of £2,194 12025 - £nil} was transferred from unrestricted funds in favour of the
Octopus Energy restricted fund lo cover the deficit on the fund. An amount of £nil 12025
£6,703) was transferred from the Octopus Energy restricted fund in favour of unreslricled funds
in relation lo projed expenditure allocated against unreslricled funds.
An amount of £r¢il {2025 - £2.2811 was transferred from unrestricted funds in favour of the CAS -
Aviva Project restricted fund to cover the deficit on the fund.
24

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Ststements (continued)
Year ended 31 March 2026
An amount of £23.739 12025 - £16,019) was transferred from unrestricted funds in favour of the
Robertson Trust restricted fund to cover the deficit on the fund.
An amount of £4,924 12025 - £9491 was transferred from unrestricted funds in favour of the
Blythswood reslricled fund lo covei the deficit on the fund.
An amount of £903 12025 - £nill was transferred from unrestricted funds in favour of the CAS
Routes Out of Crisis restricted fund to cover the deficit on the fund.
An amount of £639 12025 £2,0081 was tmnsferred from the CAS - Scottish Migration Service
restricted fund in favour of unrestricted funds in relation lo project expenditure allocated against
unrestricted funds.
An amount of £4,024 12025 £nill was transferred from unrestricted funds in favour of the
Highland Council - Pension Credit Project restricted fund to cover the deficit on the fund.
An amount of £92412025 - £nill was transferred from unrestricted funds in favour of the CAS -
Money Talk Plus - Energy Debt Advice restricted fund to ¢over the deficit on the fund.
18. Tangible fixed assets
Land and
buikjings
Plant and Fixtures and
machinery
fittings
Equipment
Total
Cost
At 1 April 2025
Additions
Disposals
At 31 March 2026
1,050.444
4,241
37,856
2,360
(7.4411
32,775
56,411
6,438
{24,6951
38,154
1,148,952
8.798
132,2101
1,125,540
1741
4,167
1,050,444
Depreciation
At 1 April 2025
Charge ft)r the year
Disposals
At 31 March 2026
160,517
21.009
4,241
32,366
4.242
(7,4411
29,167
49,965
7,129
{24.6961
32,398
247,089
32,380
132,2111
247,258
1741
4,167
181,526
Carrying amount
At 31 March 2026
868,918
889,927
3,608
5,490
5,756
6,446
878.282
901,863
At 31 March 2025
The Highland Council holds a standard security over 29-31 Union Street and 15, 17, 19 and 21
Baron Taylor Street, Inverness in relation to the capital grant of £281.000 awarded to the charity,
at 31 March 2026 the balance on this grant was £93.67012025 - £112.4031. The nel book value
of the property al the year end was £868,91812025 - £889,927)
25

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements (tontinuedj
Year ended 31 March 2026
Finance leases and hire purchase contracts
Included within the carrying value of tangible fixed assets are the following amounts relating lo
assets held under finance leases or hire purchase agreements..
Equipment
At 31 March 2026
At 31 March 2025
1.438
Capital commitments
2026
2025
Contracted for but not provided for in the financial statements
1.931
19. Debtors
2026
2025
Trade debtors
Prepayments and accrued income
other debtors
105.097
203.018
100.745
117,167
183,367
1,258
408.860
301,792
The debtors above include the following amounts falling due after more than one year..
2026
2025
Other debtors
61.253
20. Investments
2026
2025
Other investments
735.954
671.118
During 2021122 Ihe Trustees decided to invest surplus funds with ABRDN PLC. now LGT Wealth
Management, within their ethical inveslment portfolio. The investment was divided into 2 income
streams the first fund of £500,000 in a long term15-10 years) growth orientated portfolio which
will have income reinvested but may be used for income in the future. This fund could be
calegorised as medium risk. The second fund £150,000 will accept a lower level of risk and
seeks to generate capital growth to offset the impact of inflationlmaintain the real value of the
fund over the Song term as a minimum.
26

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Ststsments (contrnuedj
Year ended 31 March 2026
21. Creditors: amounts falling due within one year
2026
2025
Trade creditors
Accruals and deferred income
Social security and other taxes
Obligations under finan￿ leases and hire purchase contracts
Other creditors
16,174
410,674
67,465
928
{1071
495.134
17,837
35S,786
6S,759
876
75
440,333
22. Creditors: amounts falling due after more than one year
2026
2025
Obligations under finance leases and hire purchase contracts
730
1,659
23. Finance leases and hire purchase contracts
The total future minimum lease payments under finance ￿8$eS and hire purchase contracts are
as follows..
2026
2025
Not later than 1 year
Later than 1 year and not later than 5 years
1,000
750
1,000
1,750
1,750
{921
1.658
2,750
12151
2,535
Less.. future finance charges
Present value of minimum lease payments
24. Deferred income
2026
2025
At 1 April 2025
Amount released lo income
Amount deferred in year
At 31 March 2026
346,925
272,799
{346,9251 (272,7991
371,644
346.925
371,644
346,925
Deferred income comprises grant and service level agreement income which the donor has
specified musl be used in future accounting periods.
25. Pensions and other post retirement benefrts
At the year end the outstanding pension payments amounted to £{107112025 - £751.
27

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements fcontinuedj
Year ended 31 March 2026
26. Analysis of charttable funds
Unrestricted funds
At
1 Apr 2025
Gains and At 31 Mar
losses
2026
Income Expenditure
Trarssfers
General funds
2,568,274 1,479.065 11,274,934}
12,074
69,777 2.854,256
At
1 Apr 2024
Gains and At 31 Mar
losses
2025
Income Expenditure
Transfers
General funds
2.467,173 1.269.357 {1,193,1171
21,362
3,499 2.568,274
General 'free reserves, after allowing for all designated funds.
Restricted funds
At
1 Apr 2025
Gains and At 31 Mar
losses
2026
Income Expenditure
Transfers
Fixed Asset Fund
Macmillan Project
PASS
Pension Wise
Highland Council
Union Street
Access lo Work
Inverness City
Heritage
Pension Wise-
C811 Centre
Help to Claim -
Multi Channel
Hub
CAS- Money
Talk Team - Multi
Channel Hub
4,661
12031
5,372
3,010
18,8201
4,458
186,560
19.631
46.049
1191,9321
122.6411
137.229}
112,403
118,7331
862
93,670
1,459
12,3211
2,243
2,243
1,829
26
11,8551
265.918
1236,9941 128,9241
131.621
1131,6131
28

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements (contitjuedj
Year ended 31 March 2026
26. Analysis of charitable funds (continued)
CAS- Gamble
Aware
CAS - Fair Work
in Action
Inverness
Foodstuff
Kickstart
Bank of Scotland
Foundation
Community Fund
(Lotteryl
Octopus Energy
CAS - Aviva
Project
Robertson Trust
Blylhswood
CAS - Routes Out
of Crisis
CAS - Council
Tax Project
CAS - Scollish
Migration Service
Henry Smith
Highland Council
Pension Credit
Project
CAS- Money
Talk Plus
Energy Debt
Advice
CAS- Ness Bank
30,442
52,800
(51,6301
31,612
15,000
(16,1481
1,148
1,232
1,232
111,618 {113,8121
2,194
30,000
30,230
153,7391
135,1541
23,739
4,924
25,411
5,000
131,3141
903
2,008
41,142
138,2711
4,879
639
77,940
16391
22,598
173,1451
27.393
66,568
170,5921
4.024
32,166
10,000
133,0901
924
10.000
200.998 1.126,170 11,139.5991 {12.0741
175,495
At
1 Apr 2024
Gains and At 31 Mar
losses
2025
Income Expenditure
Transfers
Fixed Asset Fund
Macmillan Project
PASS
Pension Wise
Highland Council
- Union Street
4.864
12031
21.455
3.224
18.7291
4.661
160,481
19,152
43,630
1181.9361
122,3761
134,9231
22
131.136
{18.7331
112.403
29

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements Icontinuedj
Year ended 31 March 2026
26. Analysis of charitable funds (continued)
Access to Work
Inverness City
Heritage
Pension Wise-
Call Centre
Help to Claim -
Multi Channel
Hub
CAS- Money
Talk Team - Multi
Channel Hub
CAS- Gamble
Aware
CAS- Fair Work
in Action
Inverness
Foodstuff
Kickstart
Bank of Scotland
Foundation
Community Fund
ILolleryl
Octopus Energy
CAS - Aviva
Project
Robertson Trust
Blylhswood
CAS - Routes Out
of Crisis
CAS - Council
Tax Project
CAS - Scottish
Migration Service
Henry Smith
Highland Council
Pension Credit
Project
CAS - Money
Talk Plus
Energy Debt
Advice
CAS - Ness Bank
3,329
13.3291
2.243
2,243
73,507
{55,4331 118,0741
242,502
{227,2711 {15,2311
124,759
(132,5111
7,752
27,430
60,494
(57,4821
30,442
12,347
44,842
(47,6821
{9,5071
15,000
(20,5241
5,524
1,232
1,232
83.871
{72,5481 (11,3231
26,595
67,241
{38.5411
{60,5381
11,946
16,7031
1.456
24,681
30,000
30,231
{28,4171
{46,0191
{31.1801
2,280
16,019
949
47,750
{22,3391
25,411
55,000
{52,9921
2,008
2,008
34,850
12,0081
{12,2521
22,598
264,601 1,106,052 11,148,293) (21,3621
200,998
30

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements (continued)
Year ended 31 March 2026
26. Analysis of tharitable funds {¢ontinued)
Fixed Asset Fund
This is where we have been gifted or provided equipment mainly for IT services. In recent years
the majority of funding has come through Citizens Advice Scotland (CAS}.
Macmillan Project
This is funding lo provide casework services mainly in the area of benefits lo clients or their
families where a cancer diagnosis has been made. The Project is mainly funded by Macmillan
Cancer Support.
PASS
Provides for funding for 4 caseworkers across Highland lo help clients wishing to progress
complaints against stalulory agencies in connection with NHS treatment. Funding is from
Scottish Government via Citizens Advi￿ Scotland.
Pension Wise
Funded by Westminster Government - provides for 1 FTE caseworker lo explain options to
clients around their defined benefit pension schemes - targeted at 54+ yeaf olds.
The Highland Council- Union Street
The Highland Council contributed £281,000 towards the purchase of 29-31 Union Street and 15,
17, 19 and 21 Baron Taylor Street. The Highland Council hold a standard security over the
propety in relation to this grant and should the property be sold within 15 years the Highland
Council may be entitled to clawback part of the grant.
Access to Work
To provide specialist equipment for members of staff with disabilities.
Inverness City Heritsge
Building repair grant to go towards the cost of windowslglazing and roof repairs in 29-31 Union
Street and 15, 17, 19 and 218aron Taylor Street property.
Pension Wise- Call Centre
This delivers Pension guidance to Clients a¢ross the UK as part of a National Call Centre delNery
channel.
Help to Claim - Multi Channel Hub
This delivers advice, information and Pension guidance lo clients on dealing with making la new
Universal Credit Claim and supports clients through to when they receive their first payment.
Clients come from across the Country and are part of a National Call Centre delivery channel.
CAS- Money Talk Tearn - Multi Channel Hub
The Project aims to advise low income families to seek money and income maximisalion advice
lo improve their outcomes this advice is delivered fa￿ to face.
31

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements (continuedj
Year ended 31 March 2026
26. Analysis of charitable funds {conlinued)
CAS - Gamble Aware
The project delivers training to frontline workers to help them recognise when people are at risk
of, or experiencing, gambling harms. It also supports people in accessing specialist support and
treatment seNices and it aims to raise awareness of gambling harms in Great Britain.
CAS - Fair Work in Action
To second tier support to Bureau across Scotland in Employment advice matters.
Inverness Foodstuff
Advice to clients who attend the food support service provided by Ness Bank Church.
Kickstart
Employability scheme to support young workers.
Bank of Scotland Foundation
To provide debt and energy advi￿ for 24 months.
Community Fund (Lottery)
ro provide employment and equality advice including clients covered with protected
characteristi.cs under the Equality Act.
Octopus Eneryy
Working in partnership with Changeworks to provide income maximisation advice and advice on
energy matters.
CAS - Aviva Project
This grant is to increase short term capacity to support generalist advice services lo clients.
Robertson Trust
This funding allows us lo have 1.5fte allocated to providing housing and homelessness advi
and is for 3 years.
Blythswood
A project that works closely with the Foodbank in Inverness providing advice lo clients using the
seryice to try and sustain their income situation to reduce reliance on the foodbank.
CAS - Routes Out of Crisis
A research project which is due lo finish on 30 September 2025 to explore barriers people fa￿ in
seeking support during financial crises and identify effective ways lo promote long-lerm change.
32

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements (contlnue
Year ended 31 March 2026
26. Analysis of charitable funds (wntinued)
CAS- Council Tax
A project designed to help the council with ideas to prevent council lax debt and improve
operational links betseen CAB and council to help reduce council tsx arrears.
Henry Smith
A project that allows 2 fte money advisors lo be allocated to assist clients in debt.
Highland Council - Pension Credit Project
Funding to promote benefit. take up of Pension Credit through talks and promobonal lileralure.
CAS- Money Talk Plus- Energy Debt Advice
Funding to increase our capacity to adv￿ clients with energy debts and signpost them on for
energy advi￿.
CAS - Ness Bank
Funding lo advice clients subject lo food insecurity primarily benefits and debt advice.
27. Analysis of net assets belween funds
Unrestricted
Funds
Restricted Total Funds
Funds
2026
Tangible fixed assets
Current assets
Creditors greater than 1 year
Net assets
777,913
2,077,073
{7301
2,854,256
100.369
75,126
878,282
2,152,199
17301
3,029,751
175,495
Unrestricted
Funds
Restricted Total Funds
Funds
2025
Tangible fixed assets
Current assets
Creditors greater than 1 year
Net assets
782,558
1,787,375
{1,6591
2,568.274
119.305
81.693
901,863
1,869,068
11,6591
2,769,272
200.998
33

Inverness Badenoch and Strathspey Citizens Advice Bureau
Company Limited by Guarantee
Notes to the Financial Statements (continued)
Year ended 31 March 2026
28. Financial instruments
The carrying amount for each category of financial instrument is as follows..
2026
2025
Financial assets measured at fair value through Income and expenditure
Financial assets measured al fair value through income and
expenditure
735.951
671,118
Financial liabilities measured at amortised cost
Financial liabilities measured al amortised cost
1,658
2,535
29. Analysis of changes in net debt
At
Al 1 Apr 2025 Cash flows 31 Mar 2026
Cash al bank and in hand
Debt due within one year
Debt due after one year
CUr￿nt asset investments
1,336,491
18761
11,6591
671.118
166,028
1521
929
64,836
1.502.519
19281
17301
735.954
2,005.074
231,741
2.236.815
30. Operatlng lease commitments
The total future minimum lease payments under non-cancellable operating leases are as follows..
2026
2025
Not later than 1 year
2,085
The operating lease payments recognised as an expense amounted to £2.085 {2025 - £12,508).
31. Related parties
No Trustee or other person related to the charity had any personal interest in any contract or
transaction entered into by the charity during the year12025 £nill.
During the year the daughter of a member of key management personnel was employed by the
charity and re￿iVed total remuneration of £7,467 {2025 - £nill.
32. Ethical standards
In common with many other businesses of our size and nature we use our auditors to assist with
the preparation of the financial statements.