2023-03-31-accounts

COMMUNITY INTEGRATED CARE IA Company Lbmited by Guarantee) AN14UAL IIEPOAT YEAR ENDED 31 MAKM 2023 Charity Rellstration Number: 519996 OSCR Number: SC039671 Company Registration Number: 02225727

Community Integrated Care- Year ended 31 March 2023 202212023 Report and Financial Statements l. Introdurtion ChaSrfs SQat•ffltht Chlel Executlve Officerfs Statement 2. Trustees Report ObJ•rtl¥•s and Adl¥ttles Best Llve5 Possible Achlevemerts and Perfonn•n¢• Tran5formin8 gur 5UPPOrt A new rnodel for Wcbèl core p￿tIng our peoplo first ome Krown talènt Ernploy¢e ny8•mènt Unlair to care Succ¢ss storles Enhanclno Il¥es Inclusion lirst Str•teilc Report Financial review Risk manaeement GOI￿ ¢crfi¢ern and statutory statements 14. S¢Nrtiire lovnmn￿ and m•nwment R•f•r•n¢e •nd •thIn1s￿lI0Th det•lls Statem•nt of T￿￿te•< resp(xwThiliti•s Inde￿ndent I￿lt0￿$ Report tornmwwty Int4ratedCawt-Ywendtd 31* I￿3 Pty• 1 ¢149

l. Introduction 1.1 Cha1rf5 Statement For many of us, life returned to some form ol normalty in 2022, as restrictions foNowlng the pandemic eased. Whllst I have been delighted to set us take the •ppropwi)ie steps awly from the limitot10115 of CthiKI-19. we rnu5t N)t f￿1 tht the xKial care 5ecQor has continued to feel the reverberat￿ oltNs unprecedenied perfiod. Despite this. our teams. dedI￿lOn to Imyovlnl the lives of the peoplè we 5UPPQrt has been unwa¥erin& from mob111￿￿$ new seThi￿$ to rnakinl dre4m5 a reality. the passion of our people has been exceptmmal. thjr focus on colle¥w rward and wellbe0￿ ¢ontinued throuthoth 2022. as we thd everythi P095iNe to ease t￿ burden olthe ¢osi-of-Ik0￿ Crlsls. We have been woud to make ireat strides In investin8 in organSsatlons. resources and de¥elopment opwiwblt•es that wlll support our people durlng these challen8es. A partkular hlghllqht has Ixen the Pfoyessknot our Impacrful pannerships. Thp 5uc(e55 of our lrtlusive Volunteerin8 pro8ramrne wll be lelt for many years to come, as It continues to break doffi b•rrlers and create arnall￿ 1lfe.changl￿ exper1efic￿ for t¥eryone who togk part. We also prepared for a rner8er Wffjth Inspire IPartner5hlp Throuih Lifel, whtch will siiniftantty enhance our presence in kotland and compbtment the wider work of the Charlty. As w look to the year ahead. we want to iontlnue to do more of thts Ma￿lIk¢fit Wofk. brifiw￿ the voices of the people we support to fore of our Charity. Only by krm)Wi￿ how our people think and leel, thelr passions and desires. their drnarns and ambitions. will w kl￿W how to iruty debv¥tr the best liws posyble. After a remarkable five years. In Septemberv& said ioodbye to Mafk Adams. our former Chlef Executive Officer, who left with (wJr sincerest thanks and best wishes for the future. Within his tenure, Mark reinvigorated our Charivs Cof values. demonstrat￿ c<)nfidefii compassh)nate leadership throv¥hout the Co¥id-19 pandernic, and passionately represenled the ￿tIal care gertor in the media. He leaves a lastin8 It8acy zt Ctynmunity Inteeraied C•rt. In March 2023, we welcomed Janet Ryan to the eoard of Trurtees. Janet Ixin8s a wealth of commercial and strategic fi￿n0 expertise to the 8o¥d and wlll join ihe FinarKe and Investmenl Committee. I would Ilke to condude by welcomlw JIM Kane Into hls new role olchief Exec￿* Officer. In Jim'5 time ￿￿t￿ us as Ch￿1 Financial Officèr. he has demonstrated the qUalit￿S that an or8anlsatknn of our slle, scale and aMI￿tIon needs in its CEO-jud¢ement, commwJre. and vision. Most Importandy, his values have always been aligned with Community Integrated Care'5, and his (kni5ion-makin8 ha5 always rellected the besi intertsts of our mle. P•>2<449

1.2 Chief Exewtfve Officerfs Statement There's no doubt thai this year was an incredibty sienrfKant year for our Charity- As the world rèbuilt and restored after the Covid-19 pandemic, we did too. After sharing our new strategic ¥ision- Best Lives P0S￿bIe- at the end of 2011, we fjmmediate￿ buckled dowln. wtting our plans and prornises into a￿10Th. From translorffliry ourstThi¢es. to leadin8 the way In workforce Wellbei￿ •nd de¥elopirva even fnore wwerful umrffiunity partntships. the prooresswi ol our fwe-year plan in just 12 mofiihs has been phenomenal. A personal highl¥ht for me was our Best Li4Y5 Possib￿ Roadshow in October. It real￿ was an unfor8ettable rnoment lo stand in front of our Charitfs 400-stroTr$ leadership team. celebrating everything we had xhieved together and looki￿ oplimistiully to the years ahead. You can read m(Ye abwt ihi5 menhx¥ble day on the nexl p•8e olthis Aft￿￿1 Re¥￿1. What l know is that none o17tst been xcompllshed would have been w55ible withoul the unrelentin8 dedication of vlery colleague. team. sep4Ke. and department, •cross our oreanisation. So. I wznt to say a twly heartfeli thank you to every person wrthin our Charlty fof yourcommltment over the past year. Your efforts in buiklin8 the bèst Itvts PoS￿￿￿e for the people we svpport never (ease to amaie Me and it inwre5 mi to do the j¢ I do. TPwhoul 2022, we continued lo dell¥er a￿1n$t our promise to lead the way In 50cl•l c•re, b￿￿ by investirq in ourown workforce and campai8nir4 for • better de•1 for 411 care worker5. ID swin& our Charity was proud to make a E3 mill￿Tr in¥￿tment in impr¢y4iThJ colleague pay. reward and wellbein8. We hope this shod our comrnitment to doin# e¥erythini wè can to value our teams fairty lor the outstandirv4 work they do. We also launthed the second Instalment ofour trailblazln8 Vnfair To C•re report. dtmonstratlng the true sklll. cornple¥ity and respon5ibrlity thai ¢om•s with the role of • Support Wokn in social ure. For decades, our seclor has been calling for greater in￿Stment, fairer pay •nd • ¢le¥r worklofce strategy, and our research bolstered the case lor action. However. dewte public promises of Improved fundini Irom Go¥ernrnent, disappointingly. rèal change is yet to be seen. As provider5. we continue to face the perennv41 ch•llwts olfe¢ruiliry and reiainin8 the very best talent, all the whik tryine to s•fety m•n4e Ovf finances to ensure the strenoh and st•bility of OUT lorw-temi I￿Ule5. I would like to say è personal thank you to rny predecesstsr, Mèrk Adams. who we bid a fond farewell to in September. after an incredible five year5 at the helm of our thJrity- I know I speak on behalf of everyone in expressi￿ how much we appreciaid his unrelentlng passion at)d fight for our sertor. a5 well as how rnwh he will bt missed by all. I would Ilke to c105e ￿ sayin8 4 sincersi thanks to wr Ch•riVs dedicated Board of Trustees and Eyecutive Ttam, whose $￿pOrt has been invaluable $5nce my appointment as CEO. A5 we move further into 2023.1 look forward to buildin8on the Succe￿ of ow past year, alongsid• our colle4ues. the people we support and t￿lT loved one8 ourc0mmunr￿$, commissloners. and partneT5. Durin8the financial year, we agreed a merRer with Inspire IPartnLYship Through Lrfel Limited and the meryertook place at the end ofjU￿ 2023. This ￿11 Inc￿¥$¢ our footprfint In the Aberdeen area. Ir*eyatedCaffe-YeareTrJEd Iltl Marth2023

The voke of the people we support and thelr familles Our QualityAdvisors afe a group of people we support. who a￿ empbyed ty the ChaTty as experts in providing feedback on the care and supp)rt deli￿red tiy the Chority. This year. we made the vobce of the people we support and t￿1r families a priority, and this is a key workstream in the Charity's Best Llfe Possible strateKy. At the endol last year. we had recrulted a P•rticipation Specialist to support this Important work and workkq wrth Ouf Qu4lityP4fviscYs we be8un settin8-up VOICE ITOVPS. In addition to face-to-face meetings wlth people wt support. T￿ atso developed a survey that can be accessed in every seNce throuth our and supp)rt plan system. This will iiby every service the opportunity to Measu￿ satlsfactbn bèvels and thi.s data can then be collated across t orianisation. It is really important that we can show how thè ¥oio of the ￿0P1? we supwrt his influenced chanie at e¥ery le￿ ofthe Chanty. Oayto day we are seeing the volce of the peoplè we 5UPPOrt In people's care and support plans. Ouring the year. our Operations. Quality and LSD ieams h•ve been I￿rking tO8ether to ensure we create a comprehensive approach to Improv1￿ quality in care •nd supkxjrt plan& This Isjointly led by senior leaders from these dlxipllnes and represents a srtIfka￿ in¥e5tment both In terms of dlrect cost and opportunity costs. We I￿ v•ininie¥ery IrMi-Ilhe worker and le•der5 In all aspects ol care and support plannln8. During the year, Quallty EMcelIor￿ Speclalists and Quality Advisors continued wlth thelr audits of sefvl¢es, which gives Quality team the opportunity to meet wff¢h people In person and see ai first-hind the quality of support they are bein8 irlen. We are •ble theft to share this wf(h 5enK>r managers and the 8oard of Trustees, to enwr¢ ihat we sustaln Impro¥effnt throu8h our Continuous Improvemenl Plans. GameChan8ers G3meChanyrs Is Communlty Intryred Care'5 colleawje fi>rum. Made up ol colle4ues at all levels across the or8antsation. Colle￿￿e representatives rneet locally In all r￿lOn5 to dixus5 the i$5U•S and ideas ol their peers. Each quarter. G4meChan8ers meet with our senior leaders ai Nat￿nI1 GameChan8ers to find 501utions •nd p051ti¥e outcome5 on a range of topits. whilst al￿ providlTr8 Invaluable Insllhts Irom the frontline. Alon8slde recruitment and tailored traini￿ G￿￿ngerS use the1rex￿rtl%t to support a ran8e of woiects. in¢lL￿1￿. Obtalnlng oppcrfwtNtles lor support Workersto woye$5 to the next stage of thdr career. settlng basls for (￿r Ltam To Lead sYo8rrn. Supportiw and prowdine ideas for our colleague bentfrts p•cka8e. to hi8hlwht weNbel resour￿$ that support with the cost-of-Ir¥in8 crists. Advising on the structure of team meetir)g5. re5ultin8 in • w polky. Reviewini fflatemity policie5 and Includi￿ support for tr)se Undergoi￿ IVF IreatmenL participati￿ in and judgin8 seasonal recogTh"tion campabgns. Carrwrnrmty Inteyatedts*-YeaForthd 3111 M•rth 2023 Py4d49

Welcome to otsr new Trustee In the year. we have been fOrtU￿te in KJininK an imyessi¥e additKJn to our Board of Trusiees, Janet Ryan. Janet is a twalifd x¢ountani with bfoad interr￿tiOnal exptrientÈ, h8￿n8 wothed in global chemiai and food pioce55ir48 bu￿neSseS and held role5 in finance. business kadership and strate8y. 8ringin8 a wealth of experience to our Charity. Janet has held ro￿ such as non-executive Dlrector and Chair of the Audit Committee for Illovo Africa, a Dirertor of Cabot's Office of Compliance and Oirertor of Caboi's Charitable Foundation. She is also turntntly an independent mwnber of Cancer Restarch UK'S Audit Committee, a Y4omen ol Influence- mentor for Cancer Research UK'S senlor female sclentists, •s well 15 a menlor forthe Chartered Instrtute of Manawnenl Accountants. 2. Trustees Report Objertlves and Actlvltl B•st il¥•s PoHlble %r•teiy Our purpose Is to enable our customers io INe the Oest ilfe Posslble and we wlll achleve ihls thrO￿h our ihree key stakehoklers. n•mety'. Iihe peO￿e we sw>portl.. Partneriw with peoplt who ¢hoose ac to help Increase IndependerKe. maximlse Wential and fulfil thelr a5plratlons dllnlty and resm. ColleaAuw.. Offer4n8 our collea8ues a career thy love. that values and rewards them appropriately, arbd provHtes opportunitles for learning and person•1 8rowth. Communl¥w'. Helping io shape an IncluSb¥e society that retognises people who have 5UPPOrt need5 45 valued citizens ar￿ enables their polenllal, supports the people who dellver and benefit Irom %¥cial we. aThJ ￿arn￿On$ the import•rKe ofour sector. Four key thernes underty the strat￿¥ ty whith we will deliver our as set out below. Three of these all8n bfoadly with our three key stakeholdtrs. the fourth informs the lound•tion of o e¢onomlcs: l. S••ikn qu￿lty & Innty¥411on We will deliver our purpose through the prov￿10￿ of high quality, innovatibp care St￿lCeS to people whose prlmary cllnical conditions are learninu disabilities, autism, mental health and acqulred brain or spinal corLI injurie5. We will t¢)mpete on the bays ol service ex¢ellen¢e and differentiat￿n. To wpport thi5 comptitlve pO￿tionin& te will develop Colleag￿ skills and capabilities to enhan ¢•re delNery. and technokn8y io irnpro¥e care dellvery quality and increase produrtryity. We will drive continuous irnprovernent to tare qualrty. apptying data ana￿t￿5 5UPPQrt to identify effective practices and predictin8 and recti￿.The sysiem failufes. Wewill develop the tapabillty to develop specialisl propertie5 that align with our cu5tomets' needs id help them to achiele thetr 8e5t Life po￿lbIe. IreyathdC¥•-YearendÈd 11￿ Mth 2023

We wrll define. implement and embed ¢tynpetenry, leadeTship, and talent fr￿eWOrkS to enhance colleague skills and opportunities to succeed. A si8nrfKant elernent of our financial upacity will be invested to enhance colleagues. remunerathx io reCo￿lse the•r valw a5 Part of our strategv. We will d￿elop a diversity and indusion apwoxh In all aspects olthe chari￿$ activities. We will create Stro￿ community and commewcial partnerships and pr￿ramme$ ihai delf￿r irKreased social impact. capacity. profile ènd reach, and reduce cost. This will in¢lude Investi￿ in proierts th•t have a reach and impart Lwnd our NHSliocal Autlwty funded customèr5. to en8a8e, support and infomi other key stakeholdeis. As a leadin8 player in the S￿la1 Care sertor, we will artNety engage in policy deve￿￿n[ research. and sustalnabillty, ¥)ecIfical￿ ca￿ delfvery research. the develoynent of nional social care polKy. •thKwfor dis•lAed riihis Ind In th• h￿veMent ol national effiflronmnt•l sustairnability pali. 4. Su5t•ln•bl• We will lund our staff d￿elOpMent and technoknay innovation pro¢r¥mmes by 8rowin8 our surplus. This will be achle¥ed by irowin8 re¥enue. seekin8 hilher maryin contr￿$ and carefulty managi our 0￿rhead$. &Jr current 8eoiraphlcal 100t￿nt. including thè underpenetrated Central and South reiions. offers considerable potential for re¥enué afowth and •lbtsws u5 lo le¥era8e our existing overhead5 to ￿ProVe m•r8ins. We intend to grow revenue across our exisiin8 re8ion5 to ueaie a hi8her level of surplu5 10 provth lunds for Investment. We will I￿1￿￿ stron8 partnershlps wlth Local Authofities, WI￿ wlll remain our main source of fevenue. bul will 0150 seek opportunlties wlth NHS ar￿ wivate coMmb55Otsn￿ fthefe ¢)ur capabillties alien with thebr ¢•re needs. 2.2 Achlevements and Perforni•nce We provlde suppon io over 2.3Cfj people acr05S 5ixty.six local authority areas throuehout En81•1)d and Scotlond. deliverlni on avefage over 137,Cth commissioned hours a week. The key initlatives undertaken duri￿ the year. and thich Coniinut io be of our lon8er-i•rrn plans Inlo 2023124 are.. Trnnslornilni our To delr¥er the besi Irlfes pwible for the peo we support. Te need lo UnderSt￿d who that ptrson ts at their very core. Much more than documentire bxic Meds. wt want to appreci•te people's value5, celebrate thelr passions and support them to ac¢omplish thelritre•m Excellence in care and supwrt planni￿ plays • key role in makin8 thi5 VTr5io¥n è reality. Over the past vear, we have launched a comprehensi¥¢ new learning •MYoa¢h to emmer our frontline collea8ue5 to make great strides Sn thls afea. from the inlrodurtion of a pioneerin8 trainin8 approach toernpl¢)yin8 a team of experienced specialists in this field. In Octobef. we l•unthed an innovatNe re and support pLinNn8 tralning programme. fatilrtated trjf dr￿a.b•S*d educatw specialists. AFtA Thought. ￿rned at capturing the attention ol our people. th• trainiTV& takes a c105er k)ok at why 8rèat care and supwrt planniry is 50 crucial. before tacklirva how to develop these skills. All frontllne colleagues have bèen Invtted to an TlrtW8ht ses51on, wlth fantsstlc feedback from ttr¥)se who ha¥e attefided. In Oe¢ember. we uTrrtlled the ne¥t phase of our leadership develowent

programme for service leaders- LEAD Care & SuppJrt Plannlng. Folh)win8 the sLKcess of AFTA Thou8ht. LEAD has provided further operational guidance fof managers in coachin8 their teams lo better capture the ¥oice5 of the people we suFwrt. We are excited to roll-out fvrther f¢f support worker5 In thi5 currenl year, along with dedicated coxhlnelffjm our new Assessment and Intep4ention Prattiti¢)nèrs team IAIPS). are workin8 alongside ow operational collea8W5 and the people we support to provKle Coachi￿ in care Ind 5UPPOrt plannlng. AIPS have been 5pendin8 lime in OUT services. engaging wtth the peoplt we pport and our collea8ues, ar￿ assisting people to better %¢ess their lotsl rornmun116è5. Thev have been offering oyf teams ¢ompfehensr¥ SUPPOrt In Important xèas, suth as the REACH standaids. ¢itinship •nd commufiity mappin& contributiw to the creaiion of more person-centred plans. A newffl¢d•l lty sod•l tar• Havitw an out-of-hours gervice so frontlint cotleaiues can seek urgent support any Ilme of day Is essential. So too. is the flght work-life balan￿ lor our frontline leadws. $0 they provide the best support for ihdr teams and our people. In kotlafid. we expl¢Yed howwe coukl utilbSe ihe 14n nature of tethnOlo￿ enabled care to create a centralise(I, consistent service wth the hiihe3t qy¥lity support and guidance. By redefin1￿ levels of accountability, giving clarity on fol¢s and fesponsitsllties. and crealin8 Standardlsed responses. we ensured colleagues could access prompt adv￿ . fio matter where they were irt the ¢oUlltry. Thls support was enhanced by our team of shift mana8er5. equlpped wrth si8nifKant operat￿￿1 experience. who have worked to maximi5e OUT diwtal systems to deliver more Informed guidance Ihan Prev￿￿51¥ possible. Our pilot of ihis excilin8 new model went live in 2022. suppjrtini Scotland's teams, and with the oppxiunlty to rellea and refine alon8 ihe way. the pikn has pro¥•n the benefits DI • ¢entralised on-call system and V•ryll bE rolled￿Ul •CfOSS Chanty In 2023. Iw ow p•opb• flrst Supportln& strengthenin& and 5tandin8 up lor our workfor¢e was at the forefrom of our efforts throughout the year. Internally. wt sh4￿ned ow focus on collea8ue wdlbein8 and leornirtg initiative5 to make our people the best they can be. whilst èxtern•lly we contlnued to campaign for lalr pay and better conditions for eleryone in s￿111 care. Whilst we afe •ware ol the Incredible lobs our teams do. tr￿ general pU￿1C also recoKnised this was considered important. We cOntin￿d to campaign in the media, showcasing the importarK• of social care to 50¢￿ty. and were woud to have over sixty of our ¢olues represent us on the national stage at a number of hi8h-wof51e events. kn• t•lent The Charity gave its leainiw de¥eloFThenl Opportunities a m•keover in the ye¥r, del¥1￿ deeper Into what colleagues needed io carry out thwr role and Ultimatè￿ delib*r S￿at work for the people we support. Ow br4nd-new le•rning expefience for frontlrne colle4uts IGROWI was piloted in the Central region and Tolled-out acros5 Chaiity in earty 2023. GROW is a bitesize ￿arn1r￿ pT¢)tramme that fits around people's lives and 15 rnapped from people we support's unique perspeclive and relevant to tach role. Whilst sYeyioustr•inin8 wa5 aimed at satisfyin4 the needs of the regulators. we queslioned whether11 was tr￿V relle(tt¥e ol the wide ran￿ of skills rÈqulred to work in social Commw4tyiwMedCare-Yearonded 31￿ Marth 2023

care. Throush focus 8roups and listeni￿ sessior￿, we ueaied a quality leamk system that cover5 thè full breadth of what rt lake5 to 5UPPOrt people to live healthy, happy, and full lives. When it comes to ensuring that the Charity is a great place to is more valuable than our people's feedback. In November. we launthed our 2022 colleaiue en8aBement surley, whith was powered by employee Y(M￿ specialists. Hlwè. and received our highest ever re5pon5e rate. with SS% of collèa8UèS takin8 P•rt and an Emplo￿ Net Promoter kn leNPSI score of +25 achieved, whkh is classified as Very GoodlExcellent. ihrfali to ¢arn 8uildi￿ ¢fi the success of our award-winniw Lknf•rTo Care report, the second instalmenl ot thls research contlnued the f￿ht for fair pay. rectynition and funding for the socl•l c•re sector. ￿lIn51 backdrop of a c05t-of-li¥in8 crist& Unfair To Care 2022123 detailed the skills. complexrty and accountability ol support workers. whlL%t highll8hiini how futhni for s)ro¥iders has meant thit ihlr pay was onty just above the wa8e. 8y blethJin8 Kom Ferrfs specialist Job evaluations, case 5tudie5 from our colleagues and expert opinion from leaders In social care. the research revealed the irnpart low pay has on ourworklorce. The feport ¢oft¢luded that many social care workers in En8land would need a 41% rise- more than É8.C(A)- to achieve p¥ity with their NHS equlvalents, We alrea0¥ know how speclal our colleaDres are. but nothlft8 beats seeln8 ourteams and projects reco8nlsed for t￿1r outstandiry contribution$ 10 s￿la1 care. From reiional ceremonies to the national stage, we wefe proud fo celebrate an aw•rd.winninA year for the Charity with sbxtyvon• shortllsied nomin￿5 and flfteen •ward winners. The Charity emlsts to help the people we support li% ihe mDSt meaninthA, lulllllin& and lo￿5 lives ssible, but livin8 your best lrfe rne•rtS 50rnethin( different for everyone. We have therefore made St our mbsslon to really let to know the people we supp)rL Takin8 charit on brinw'w the ¥OKe of ihose we SUp￿rt io the forefront is ihe of Quality Adthsors Throughout the year. the team has embraced 8ettin8 back into seTrices, CoM￿ttIng hundreds of quality-ot-lite audits and checking thai we are delivering the very be51 care acr05S the Country. As an experlerKed provider of complex c•re. Tht are alwa￿ 5trivini to deliver the most wo8ressl¥e support posslble. To do this, we looked deeper into ouroffer. assessing where we could make Improvements io betomt even better. As part of the care and support ￿annIn8 project. we hab updated ow assessment Ilocuments to embed increased awareness and understandln8 of thè dlfferent types of C￿n￿eX conditions. h"lotiwd these iools in ser¥b¢es, we also delivered workshops wilh ourservice leaders to cdled feedba(kfr(Mn team Inclu51on blrst Our gr￿nd-breakIng in¢luy¥e ¥¢lunteerinÉ pl￿raMMe hit new heights across three major Intemaiional sw)rtini events duri￿ the year. with over six hundred volunteers making their mark on the World 5ta8e at UEFA Women's European Ch￿1p10nShIP$. the Rugby Leazue World Cup and the World Gymnastic5 ChzmpbJn5hips. nthibtyknwraiedc¥-ywer￿d 31MMivth 2023 P•9• O ￿49

Byvolunteerin8, the people we SUPFKIrt experienced life-chanerry opportunrf¢￿, partlcipating In a diverse range of prsonal de¥eloprnent programmes and person<entred volunteerinK roles. Extending Wond match d•ys. ¥dunteefs built commurMty Kardens. trÈated a cookbook and even prodvced thousand5 of handtrafted soaps to present to c(xnpeting 4th￿te5. From takin8 part in photography tlub, to (reetin8 SUPPQrter5 in howtalrty boxes and leadin8 professional te•ms out onto Ihe field in front of thou53rMls, this was doino ¥olunteerini differently& specifically de5wed io meet the needs. goals. and dre•ms of everyone in¥ol¥ed. 2.3 Strateglc Report Flnanclal Revl The firtan¢ial rosutts for the year are set out on pales 3149. The Charlty group, includin8 Agè Exchènle, l-the Group") recorded total rntome for the year ol £148.3m. representinian Increase of 3%on the toi•l Incoff forthe yearto 31 March 20221£143.4ml. Total xpèndlture for the Group le¥cludin8 exceptional rtèmsl Increased by 5% to £149.5m11022.. E142.Oml. The Group result now Incorporates a full year of iht Income from Life l)pmurfiS Trnst lacguir•d in June 20211 and Access Community Stryices l•¢qulrd ￿ptember 20211. Despiie the inllationary challewes laced by the Charity this year, It has contIrtu￿ wlth Its strategy to Invest in our people, which h•$ led to a planned operating deficii in 2022-23, with net exptnditure of £l.lrn. The Group segments Its results by operating dr¥ision a summary of th• r￿Ult lor year 31 March 2023 h presented below.. l¥pp• ¢• l•¢om• 1. &301 ij)pi FJQrth %Y•51 Ilorth Eail Scotland Sovlh cmd C•nl Gronli. knt)IIMI & knai)g Olh•r Incorn• In¥•slm•n Ii)C¢YM 49 $4) 35 d32 J'.TS', 30662 716 40 469 X4 4.2 23 S45 2.947 7962 1.250 2.615 5349 (', 6261 1è2 14e.351 117n 24.ces R•Mr¥•s polky The GroUpP￿)Id5 T￿erveS toen511re itconts"nuesto be sustainable. can mett its Qblryat￿nst0IiS clients and colleagues and to suP￿rt future plans. As at 31 M•rch 2023. Grovp rser¥es had decreased £l.lrn to £34.8 m12022.. £35.9ml. Within this balancè afe restrkted reserves of £3.4m12022: £3.9ml represented by a mixture ol free￿d and leasehold laThl and bJildin85 donated to the Charily trf several local authorities •rKI publ1¢ bodies. Disposal of these properties Is subirt to the apwo¥al of the donatir¢ authority. hW•tedCxe-Yeaiaidod 31W Marth 1013 PtyJ• 91149

The Grotp's free reserves as at 31 March 2023 stood at EZI.Im {2022'. £22.3ml. This Is cakulated as the unrestricted feserves of £31.4m12022= E32.0rnl less the orry4n8value oltanBible fixed asseis N>t covered by capital grants of EIO.3m12022.. £9.7m). The 8oard of Trustees 1.the Bo•rfl req￿lre$ the Charity to Meet l)th a capital adequary test and luidity ratio. The capital adequacy ratto compares the nrf taN8ible assets to the total tangible assets and at a fjtioof 0.9 Inet tangible assefs £47.4m tototal t•n8ibleassets of £53.6ml exceedsthe Board's t•r8ei l¥el of 0.6 and Pfovides assurance on the k>nser-term solvency of the Charity. The current raiio Is used to measure IwuKtity equatesto 2.08 (current assets of £44.7mto currènt liabilitie5 of E21.4ml is also above the 1.4 tar8el set by the 8oard and provides assurante over the shorter.tern) liquidity is sufficient io rn￿t the Ch•riiVs immediate fI￿n(la1 requirernents. The tests s set oul in the policy help to ensure the 8roup maintain5 reser¥es at • Suth"C￿nI level of liquidity to méet any Immtdiaie unforeseen expenditure Jnd to provbde capKity to plan lor future. The Board Is ￿tI5r1ed wlth the size ol the re5eThts and the stnKture ol the balarKe sheet. It remains commitled to the reserve5 policy and will look to maintain the ChaflVs reseThes In Ilne wlth the @ro￿h of the ￿￿Ne$S. The Board re¥iews the res•p4es pobicy (bn a regular basls and re¢o8nfises the need update the polky ¢0 maiTrtaln an apFYopn'ète level ol resems as the balatK• sheèt o¥er tTrme. The Charity h•$ the ptyer to mae In￿Strnents the Board deems to be approwlate In meetin8 Its charStable oblectpies. The Flnance and Imiestment Committee ensures ihat pr¢xedures and Safe8￿rdS are in place lo ensure th the Charirfs resources are mana8ed appropriately, are In acctsrdènce wbth it5 charitable purpose and that the return from assets and tap6tal employed meets the expectslion5 and approvJl of the Bo•rd. The Charity itsell does not currently hdd any hnanclal investments place5 5yrplu5 cash in interest bewing accounts with Cazenove as Its investment managers. Cash on depoyt wtth Ca2trthe as at 31 March 2023 totalled £21h. The Board b5 undertaklng a revlew Of its Invèsbnent str•teoy to eriswe an approprlate balance Is miintained between the Charlvs short-term w￿￿1n8 capital requioments and achlevini a longer. term return on investments. The aoard will review its investment policy to rellert Ch•￿e$ in the idelines on charity Investments ICC141 Issued by tthe Charity Commission. Tht Group holds investments throu8h an endowment fvnd within it5 subsidiary. ￿e ExchanBe. whirh is revlewed throughout the year by its trustees. As at 31 March 2023. the imestment in A4e Exchange was valued at £107k12022.. É114kl. Cashfflaw Net ¢a5h outflowsfrorn Operati￿ activlties redKed to £3.5m12022.. É3.9m inllowl. a net outflow from inve5tin¥ activlties of £21.4m 12021: £11.Sm Inflow). Cash balances as at 31 March 2023 de¢￿aSed io f9.6m12022'. £34.nl. Ay8nificant partof the cash balance movement relates to £20m placed in short term cash investmentk kttrdCe- ye•r￿1￿ 31• Marth 2023 P•y IOa149

iory t•rm borrnvlr Secured loans have redsxed to £2.4m12022: £1.8ml. Kiuding consolidation of lon8-tenn borTowln8 by 4e Exchange of£O.3m. Penslon N•lJMltles The Charily 15 obliged under FRS102 to wovide for its 5hafe of ¥ny reported penslon defitit at the balance sheet date from those defLned benefrt xheme5 01 whith it is a member. Asat 31 March 2023, the Charity is not a mefflber ot any kal ￿VernMent deh'ned benefit pension scheme. 5uhldlary undert•lthw Th Charlty has two subsidiary undert•kip85, Person C￿tered Houslng IPCHI •nd A4e Exchange IAEI. PCH and AE are c(xnpanie5 limited ty guarantee. ¥Ath Community Inteirèted Care bein8 the sole member. PCH h¢)Ids frethold property, ¥•thi15t AE uses the sM)wer of ar( creativity. and social conrrtlon io empowef aNI support dlsabled Pe￿ and hx•lly in 8lackheath. london and nationally. R•led wrtl•s and Int•v•sts Dtialls of rtlatod party transKtions and intere51s irt other 8roup ¢ompanies are set out in Note 20 on pale 47. F￿dI hdd on beh•llal le￿de￿￿ Th Charity has responsibility over residents, personal monies, iotallin8 £6.Sm as it 31 March 2023 12022.. £6.5rn1 but doe5 not ha￿ beneficial ownership. Therelore, these funds. which are held as ¢ish by banks other than the Charws prlnclpal banker, are exdude(I from the Ilnan¢l•l statements. TThsM• Ind•mhlty Inxurnfit• The Board has btnelii of Trustet indemnity insurnDce cover ol £IOm. which is •4rth0rI￿ In the Articlèsof Assotlatlon. Such Insurancewas in foT¢e durlwthe yeaf ended 31 March 2013 and rernaln5 In force in relation to certaln losses and liabilTrties, which the Trustees may incurto third parties while a¢ting as a Trustee IDTrreclorl ol the c￿rity or of any subsldlary undertakin4. polky The Charltvs lundra15in8 adivity is lar8ely represented ty in-house èvènts, le#at￿s. toiporaie fundraising with local companies and r￿tiOn￿l partners •nd 8rfts from trusts and foundations. It doe5 not currently use prOfeSs￿nal fundraisers oi commercial partner5 to help It deliver its work. The Charlty compl￿5 wRh current reiulations and besi practke set out by regulatory and proltS51onal membership bodies - Thè Fur)thaisin8 Regulator. the Institute of FundraiynL the Scottish Charity Re8ul•ior IOSCRI and the Scottish Council for Voluntary Or8anigtion$15CVOI. Due to the nature and 108iSt*s of delivenng fundraising across My￿1p￿ sites, it is aware that the potential for brtachesof fundralsingcompliance exist and manaettatwj mlnimisesthese risks through IMP￿mentIng com￿lance policies with a focus on tr•bntr4 and inductions for new starters, qualltv checklni and audit& 11 e￿a8e5 proacii¥ely and work5 With the Fundrat$1￿ Re8ulator •nd other professional bodie5 tts ens￿re that concerns raised are addressed as a priority. Imryated tare-yexended 31￿ Plwth 2023 t? rf49

The Chwity employs a codeof conductto protectvuheraNe people. ¥thlch allfvndratsers must adhere to. and has published its Adults in Vulrwable arcumstances Polity to ensure all staff have full idance in thi5 area. c￿rit￿5 re6istrat#￿ with the Fundraisirvd Regulator and commitment to fdlowln& reviewin& and Consulti￿ on the Code of Fundraisin8 Practice includes safeguard1￿ its supporter< intefests. Duri￿ financial ye¥ ihe charity did N)t receive any complalnts re￿14￿$ to ts fundfai5in8 activities. Rlsk mana8ement The Charrtvs appr¢a¢h to risk Man¥eff￿1 bs based on the prirKiple that risk mana8ement capability must be embedded Kr0$5 all areas of the Charity to be effective. Thecharlty operates a Yhree Lines of Dèfence" model. throu￿ which the roles and fesponsibilrties for mana8in8 nsk are made tbtar. Thls Is supported by a system of internal controls and reiular assessments. whkh are undertaken bv second and ihird Ilnes io ￿nfifth the effectr¥eness of the risk and control Irameworks In relatlon t¢ both the current and emefginK risk profile. The 8oarfs Audit and Risk Committee is responslble lor oversi8ht of the corpor•i ￿Sk$ and for ihe exalaliw of issues to the 8oard. ntr•l tothe risk ¢ukure is the ￿fety and soundness ofthe Chafity, tht hi8h.quallty support and care providedto the people we 5UPPOrt and meetin8 obligationsto stakeholder5. intlydin8 commi5s1oners. rqulators. the f•mlll•softhe people wesupporL colkagues and the¢ommunlUes In which the Charity operates. The Board and senior minisement team are responsible for settlng and ¢le4rfy communkatlnl a stron8 rlsk cutture thrO￿h their action5 and words. and ￿dressing any identi15 areas of weakness or ¢oncem proartNety. The rfsk m•na8effnt stritegy consists of: ensurin8 all prlnclp•l. top and emerylng rlsks ident11￿d and assessed,. en5urin8 risk appettte is clearty articulated and Innuènces tht Charirf5 slratrflc pqan: a dearly define(l Tisk ojhure whlch emphaslses rlsk manwment thro￿￿￿1 •ll areas of the buslness whHe rnainiainirf independent overstiht; 0￿01n# art4￿515 of the environment whKh the Chaiity operes to pro•cti¥ety ad&e55 poteniial risk Issuès as thty arise- and support lor commercial dec1$h￿s. co1￿1Ut% and pwle we support wlih 4pproprl•te rlsk processes. systems. •nd corttrds. 8oard assurance that fisk Man￿erne￿t framewth isoperatlng as experted is provided by internal udit. whkh frs conducted by • third party. The o¥eTèII control opinion provided by internal audr remained that the Ch•rity had "on odeouote and effectfft￿ fromewN lor risk rnonqgernent. govemonce. trnd Intemul contrpl. Fwther enhoncements identiftd to enswe thot it remuin5 The prlntipal risks the Charity actb￿ty monitors arKI manages are as lollm.. Qu•lhyol<•r•istheriskol t deIw￿￿8the M•Nlard ol (are necessary to meet The (Thwlty bs comThltted io ¢Jod 5UPPOrt to enab￿ the people il SuPP￿ts to lèrt th• besi Ille Th •ff¢ttl¥ mAaiement ol th15 f15k 15 at the core of th Charfjvs business purpose. To thls end, it has a comprehensl¥e Iramework In place •tyoss and second lines to enwre the rlsk tanrnrAiylntryed(•R-Y•refided31A Mrch 2013 Paw 12t449

I rkn ¢aieyy the needsof the pe<>ple wt support. operates W1￿.n appttrte in¢ludirti embedded Irf￿al quality teèms. led tsy Senior Quèllty Bu￿nesS hrtners. Q4erslrtht Is provlded by the 8oard qu•1￿ and St•rdards Committee wilh matters escalated to the eoatd •5 required. M•naiemtni of the rlsk Invol¥es a defined Set of qualllati¥e and wantilatwe obiE¢ti¥e$ and 5UPPOrtmi nsk ippetit¢ m¢asuf¢S. includln8 contractual fdai￿O$h19s wlth comrn1551oner5 d 118uL410ry gversqhi and lThspe(tlon. 5￿pONDI mènayfflent plthis risk 1>.. •lltyAssur￿ce Framework. Mi£h quakty urt pl•rts are rerluifed to be in • for •ach perwTh sUPPOrtd. Adegu•ie levels of resour¢lw to ensurè ¢ttntrxiual commitffleniscan be delivefed salely. A ￿mPrehenSIVe po1yframe¥￿fk and 5UPPQrtm8 pvocedyres. Role specific irainir A ¢0mprt￿nSNè issue escalation process. The Board approves the annual flftèncl￿ budtrt and supportiw risk •ppetiie me•sures Intended ènsur sufficlent Iwuldlty to meet liabilit1•¥ 45 they lall dut and onBoinglin¢i•l Vb•btlilV. OnKoiryMr4tht Is Pr￿lded by the Board Comnwttees. in particular the Fin4rKe ind lfibstm•ni C¢mft¥ttee. Op¢r•iion•l mafiw•nt olthe rlsk15 5UPPOrted by.. 8ud¥Et pro¢ess. Monthly finarb¢l•l TPtsrtlnK kntlthllry detailed ind •ppropriaie IAI. Forecastini Ito ensure an •ppropri•tt loM•rd-lookin8 view. Éffectsve risJrewaFd assessment for all new romfflilrnent5. ontlrsuous rnwewolthe oryirq fknandal viibilrty of individ￿1 5eFvices. C￿arlY articulaled reser¥e. Ilqulthty ind bcrtowin8 approved by the Board ar#1 overseen by the Finance and Investmenl c￿MIttee. FINnd•l rnslMthÉ• is the rts of IDsuRKient fiTrri•l rttourre5 to Enab￿ Charity to deli¥ff ils 5trate8lr P￿Tr.tO be •bltto rtspoThd effeciNely to unexperted drn￿d$ 5uth •5 CoYld-19 4nd. extremk. io continue as The Ch•I￿V modd 15 wlmarfty •n outsourcod prcwlder of social care lo ¥￿nerable people IK•l •uthtsdtis. It is +Jewnd¢fit upon settof lundi •nd sut¥"eci to SI￿lf￿arbI ¢ommissn•r C05t preMure5. Tht •&'lity io maNie ¢osis In i•sp0ft5e to fluctu4tioAs ih demand In the short tern is limited •fid therelort ￿Sey¥•t￿¢ Ilquldbnf •Thl ¢apii•l POSitknns e55ential to ensure contlDiJ•d ¥satslityihrwdh th¢econoff4c ¢yde. PortlolfjodlVersi￿1e￿ 15 essenti•l reli•rfe M •ny ommissi•rttt. Acii¥e asset ffw4emeTht alon￿de ihe yneratfjoD of 5uWu5•5 15 necessary lo fMw¢e inves¢￿ThI in business. m￿￿ernent of the pwNol) of ccffitracts to enswe iJvers¢ficationdri5kand •void•Drt of P•wi3rf49

Prfndp•l rtskutewy Ilow15thts rtsk m•n•yd o¥er.rdiance eontr•ct The Ch•rttyoperalesln ahhtyryulated se¢¢ty. F•iluie io mttt these expectations would fesuk in rtsk 01 h•rm lo the people supwrt•d and ihe ¢01￿•￿t$ the Chwity. wwld resutt ift urb•¢¢twth It¥ets ol repvtational rtsk •nd could resuh IA th¢ ch)sure ol ￿￿£¢5 al￿or the Chanty. therefore has no apytite lor operatthi oui$60e and Stat￿1￿ry rnquir•m•nts Of •XP•Cl•tlon> The amrity alrns to opw•to wlthln the letter and spirit requlrements It all tirne5. There are clear Operati￿ iLbidelines wiihiN the Ch•rtty 5ettifii out how en8a8emeThi wllh re8¥1•t￿ •rO ￿her st•lutory wntyes 15 to take e. thene¥er a new seThfjco is m•dt a¥a¢lab￿, or • new initlafl% 15 undertaken. Supporttnl thi5 pliarKe Is.. vryul•lory rt4l¥ttyy vequlroments is the risk ol faillni to identify, rnonitor •nd ¢ompfy ¥Ath r•lthf•nt laws, rryul•tians and expectation5 Ch4Fiirfs Operat￿$. effe¢iNety r•Witors or knforrn them in a t￿￿1¥ ¥AV ol Inv fashjre to meet xpt¢i•llons, pffjwdini a¢¢ur•re. ffasle•dlnL or false Inlorm•tlon to ie8ulators or st•tutory bod￿1 orfaillni io réspond to r•qu•stsf¢r informat In a tifflely way. An op•n ifid proactwe relat￿InshIP re¢ul•tors and othèr Statutory bodfj¢5 ¥t •ll A eoard c(¥nrnittee strurture and t•rnis of r•lw•n¢• ensure5 that all rtyulatory and sratutory tsversitht Yi uptured •t the hlthest iovern•A¢t It¥tl¥. Acth• and orwolni manayment ol the Ch•rtWs m•rkei oversitht r4tin8 from the CIX and •qufvalent rtitlon•l cornparlson of other p￿￿derS In S¢o¢land. Pdlclts •nd proctdures whlch relnlorce ¢¥hure of re4ulatory compliance. A Qualrty Assur•n¢e Fr•mework which ￿t￿lOrreS ctynpliance wlth rtiuliwry •nd st•tutory requlrem•nt5. Mandatory rde specwlc tr•lnlni •nd ofthe Qp•blNty Frlmtwork. Approprt•i leve15 olresource to en5uFe that Ill st•iuityV •nd r￿￿￿tory expectatlons art Met and that the Ch•fily OPEr•lts in • 5•1e and 5e(we en￿Onrnent lor the peopk It suppwts. rt5 5taM and other stakeholders. S•lryu•rdiw Duty of CINJour ind Speak t poky and valnlp rfsk Is the ftsk of not h•¥ini suff￿￿11¥ skilled molNate colleagues ha¥• th• capabilities to del¥er the seNces which the thadty has ¢Ontr•ded io dI￿r, who xe ¢le•r on their respoDsltyllt￿s •r¢ountsb￿rtl•5 Ind who Trbe a￿lIty to m•rb•p this risk 15 constrained ty the availab￿ finnts•t resour￿$ and external erwironment io The Chartys alrnsio irryr¢)ve the up•bility of its 5tsff and reduce r15ks around SuffiC￿t capacity by irwov#¥the qu311ty olrerniitmen¢ enhantine It￿lfil de¥tl¢)pmèn( •nd effyloyM¥ attivt strategies to reduce siaff turnover. Board thrslghi ol thls rlsk Is pro¥ld¢d by th¢Wty￿￿te Comiittee. 5upportini Man￿￿￿¢ of ihis risk •t in ¢Jperational level •nd uybility to deli￿ 5er¥ices to Ihe Peop￿ we suppDrt. The Chavity 15 prewed to accept a hither.thaTh. er￿ level ol turno￿T and the employment of aetm£y staff Is a consequence of the <halknp" ComTh4rty hey*edC¥e-Yt•rEndEd 31M Marth 2023 P•J• 14d49

PdMlp•l rfskuww¥ beha¥e In a w•y that 15 41ned to the values and business purpose of the Ch•rity. emplornt markd Irom whKh it 50ur(es staff. re(08nisin8 Ihat this will rnran th•t rt wlll noi aP•Rys be ab￿ to deltyer the qualfjty ol care to il •spirek th¥ity wth eneaoement straie8ies clwjirw GameCh¥p8trs, re¢LYdnltiM ar strvi¢e xhem¢s. Re¢ulaf asses5rrnt of ernpkny• twaiement throu8h sur¥e¥s and roadshows. iintnante of a wem-beini io •sslst ployees in difficuty. Ifflplempnt•t￿rt of •n inyo¥ed employee valw prop05r(bn- Ihe De¥r. Inwstm¢nt In Learn￿8 aTrd Oevelopment. Invesiment in recruitment and onboardlni and inductlon to Impr¢)ve retention. Additlonal bx•l re5oyr¢e to SllPPOrt re¢rLtment both ￿ terms ol recruiters •NI money used lor Ical iniiiaiNqs. lrnpr¢>v•d induc¢lDn to support reienikln In rty d•ys. lft-iake d•ys to pr￿1￿1t yt•ter Support lo new starters, Includini shidowiThz •nd 5UPPUrt for rnind•tory tr•lnlrvd. Sr•lflcant In¥•siment in leadershlp dE¥elry￿￿l lh1o￿h the LEAD proir•mm• str•t• Is the risk ol siinlficant 10s5 and or d•ffl¥e (I￿l￿di to fepul•llonl arlslni Irorn Ihe Charirfsdecl￿ons that lrnwrt ¢)rt th¢ kni.ierrn interests stakeholder5. frorn the l•llutt to ex￿ule sir•ttylc pL4ns or fr<>m an knabllily to adap¢ to • th•Awn6 external deNYlopfflenl. The Charty operales In • hl¢h.rhk sector. with • h4h reliwKe on publ or fund￿4nd in • raphlty ¥¢Jl¥lry exteinal envir￿MeThI ¥ilh Ihe poi•nii•l lorm•Jor sirnrturl ch•n6e. thtte le•tures ha¥e IKen tucertwled by Covid-19. 11 is eNi4ed in ihe delNery of str•tew plan aimed ai res￿dIng io these challen￿3 by refocy51r4 the Charity Ind cre¥11￿ • ￿lIfOrM fof future sustalnabl¢ irowth. There 15 an eptsnce by Ihe ol • ￿￿er lÈ¥l of straieiK buslrss r¢5k th•n has been ihe Case the rq(•nt Past. Th• Ch¥ity h45 • moder• w h4ih k¥el ol p￿￿e for stratewc busYss r15k Ownershlp ol the 5tratew rests wlth tho Board. The 801￿ pr¢y•4des approval and onioini ¢Y4•rsht ol the str•¢e￿ ¢hr¢wdh hs re8ulr and Support1￿ Cornmltt••5. ividu•l Eyecutlw T•am mmbo￿ h•v• spe(lfic re5ponslbl1￿Ie5 lor thedellvery of th• dHluenl Strate8lc illl•ii¥es Charlly has • business development furKtion re5pon5iblè lor retainin¢ tXb5tlni ofii•ble <ontratts aThl wlnnlni new profftiable contracts. eput•tw risk ari&ni frm the executhx ol Ihe strate￿. lorexample around the declslon to (east to provide a 51rvk•, Is m•n48•d In th• fir￿ instarKe by the CEO wsth escalation to ihe Board as required. Strateyc bu￿ne$S rls 15 ￿￿eefi at B￿rd lèvel as a specrfic item on the StTrteyc Risk The Charity Xlivety setks to influence the deveioprnent ol polity. led bv ement bytheCEO aTrdChalr publlc sertor bodies and ktyinflU¢￿￿r$. C¢nmw¥tylnttVd C•rt-Year onded 31 PA¥th 2023 P•J• 15 ￿49

dp•l vLsk r•Mmi Ilow hth15 manay Owr•ll0n￿ rlsklln¢hJth Ilnt• ON Inlomutlon •nd is the risk of re5ultini from in•de4¥•te or failed InterMI prD¢esse projew 4r￿ Qf Systems ¢y Irom external e¥eThts lrtdudiw for •an¥)￿. a ¢ybtr-•it•ck. 11 indudes legal and opention risks assOCklt•d with the Strately. The primary reSp￿sIbIlty1QrmI￿81rti these risks resis ITh the first Ilnt in the delNery ol SeTh￿S in a¢(sydan¢t th tht polks and pro¢¢dufes of the Charity th oversht pro¥lded b¥ Iht 5e¢ond Ilne f¢JrKlh)rh5. The (harity 15 wewed tote4erea Iv4el ol opernI￿41 risk e¥p05ure ¥Mth aireed threstrM)bJs •thd A bEvel ol It￿l￿nce iisk from Sniernal and exterTh•l events t5 tolerated. however. immediaie Step5 4Te tskon to fflinimise ihe imwrt on the pÈople SUpp￿ed throuth reco¥ery withln dlined tkn¢•￿S. Operational risks are Ilkety to knpaci on the Ch4riVs rewtation and finanoal ¥lablity and ¢olwKes ¢0 be sel accovdinth. The Charity has a comwehensi¥e set of policie5 thich seek ro Jdentfy oper•iional sks and set out IMr they are to be manayd and mitigaied. Thi5 15 supported by an enterwlse¥th communi¢ativn and trninirq proiramme. E¥try memberol staff Is iware of their fe5POn5ibility in relation io the manaymerf oltsptrational rlsk. Thls Is efftbedded In •ll iole profiles •nd form5 Part ol rewlar perforfflanc¢ assessment. The pro¥1$￿ ol•pwoprlatt Ml to all i¢hman¢e C￿mittee$ up to and includl the Board Invstmefit In systems and processes to efisure • sltyslartory level ol oper•tlon•l effic4efKy. Br•%hts of risk tolerance. includlne near misses. are esulated lothe 8o•rd and Ils Commltt¢¢sa5 ippropri•t•. An inlorrnat￿ man¥ement and diw'ial irhystmenl strategy Is In pla¢e IN¢￿din8 r•ed prow¢ols for the ￿￿1¥ment ol data. testlni ol rbew •ppll¢•tions, •nd rn5pondlryto cyber-•tt•cks. This Is yjppyted byeThterpflse.wlde Cyber Esswtl•ls ac¢rtdit•tion and annual Thlrd- Party penetr4tw ttstw The Charrty has enterprisewth and s•r¥l¢• Busir•S5CoTht￿u1ty Plin5 IBCP •nd Dls•ster Re¢overy IDRI Plans In place and proy•rnmEof tt511ty is plann•d. Thè m￿tiple chany prole¢ts In the Ch•rlty ¥e m4ed throulh a robust project pwramme ¢ontrol board reportlng to th• Execvtl¥e T¢¥rn •nd o¥ers••n by the Bo•rd oITru5tees. EnierptI5e.￿dC SIn￿￿TS are In place lor m¥4cemehi olmaltsr Intidents. Going concern and statutory statements Accountlng standards requtre th¢ 6oard to considwthe apwowi•teness of the 8olng concwn b•sis when preparing financial statements. Durin8 2022123. the Group maintained tts investment in it5 f¥oTrt-line workforce Impro￿n& pay. reward5. and wellbeirv&. A5 these cost5 were not fully covered Locol Authority fvTh15. the Charity used its reseTh*s to Subt￿le the costs. Charity ha5 suffered PwJ• 16d49

wlth sector.wide recruitment shortages. which has resulted in the use of more e¥pensive agencv staff and like all business has been imparted by the increases in enew prices. Tts tonsTrder the appropriatene55 of the going concem basis. foreusts have been prepared to 30September 2024. With a net cash position of £29m •$ ai 31 M•rth 2023 and a fofecast that the Group will continue tt> hold a strong liquidity p)silion. the Group 15 confident ihat it has adequate r￿￿UrceS to continue operalional activitie5 for at least 12 months from the date of this report- Publk O•n•fft The Board liven du consideration to the Charity Cornmis5ion's published 8uidance on the operation of the public benefit requirement by lookini at the CharitV5 actiwtie5 undertaken durlnl theyear and can demonstrate that the 5ervfi¢es provlded ¢ontirue to have an identifiable benefiL are dlrectly related to the aims of ihe Charity. and that benefit is to the public or a section of the public. The Board of Trustees is sathsfied that ihe Ch)rty meet5 the tests with re8ard to public benefit •nd that the Chirity provKles tanKible ben•frt to a larye section olthe wJblK by pro¥idin8 ¢•re seTvl¢es for vulnerable adults, aduks Wlth leamlw drffioJltles. M￿trI health coftctms. autlsm. or physical dlsablllil•s. Community Iniwaied Care is a not-for-profit orynisation whith encompasses se￿ICe5 Ifom northern kotland to the south c04St of England. The Charity works with vulneraWe and challengin adults and does not resiri¢t members of the wblic from being able to benelit by virtue of the akn'lity t¢ pay of whère a person Il¥es. One ol the loundiry aims of the Charity Is io promote incluslon lor individuals supported In the communit￿3 in which they INe. This can be chèlleniin8 due to the barriers relatinq Io social emclusion such as Siilma. access, or discrimination. The Charity helps to bridge thi$ 8¥p by bulldin8 relationships in the iommunity. by hawn8 • "cart &)" approach io Inte8ration and provides beneflts to the people we support in communtty xtlvltles. irKludin8 employment opportunbtles and education. It 4150 0￿¢$ opportunrt￿s to other membersolthe wJbllc throu8h volunteeriw community evènts and shall￿ the use ol our fKilrties. Th Charity supports the establishment of social inclusion gfl)UPS to empower the indwidual, which can be clearly identild through the care we provid2 and the partnerships we develop. All ils seThices are publicly funded by Local Auihoriis. Health AutlK)ritles or Clinical C¢)mrnis5ionrng Groups. Its alm Is to provide ihe highest quallty of cafe for anyonè in need fegardless of the serylce userfs situation. Care service contrarts with publi¢ sertor bodfjes nyjst de￿￿Tr$trate value for money whilst •150 maintainin¢ hi¢h standard5 01 ¢art. Our re¢o8nisable bertefii Is to those Indlwduals who. for thatever rnason. are tsnable to Ille Independently and requi￿ sUPWt to ensure that they havi luifilled lives ¥rKI the people we support are encouragtdto try newthiryand to be Indepvndent. The Charity tontinuesto inrmwate and meet nèw challenges for the seNKes it pro¥ides by. for example. the ￿trodUCtion of ￿l$tIVe technoknev and support to help indr¥lduals lead Independent Ilves. The Chartty encourages the empfoyment of those who live wlth a disabllity wlthin the or8anlsitK)n nd has established forums forthe people supported to hokl regular Meetings and partKipate in peer review of the 5ervKes we deliver. Such peer rewew reports fomi ihe basis of a powerful M￿hOd of qujlity of care pr¢hfhled and assist in the devek)wneNi Of innov•ti¥e appfoathes to future care and support could be delivered. As ustr in¥ol¥ement is now at the heart of heatth and social ure poliry, this is at the heart of èverything we do. Ideas continue to develop which reflect this theme. C+Thiw*knteyated Ca￿-Y￿endÈd 31ttM•rth2023 P•p 17 d49

based on the principle5 of per50nalisation, C0-prod￿tiOn and empowermènt and the Charity wlll continuetoharnessthevoiceofthe peoplewhochooseto be supported by usto informevery element of its operath)ns. P05t B•lJnc• SI￿•1 E¥•nt In May 2023. the Board entered into a meryer aareementwith Inspir (Partnership Throush Llfel, with the merger completiwt8 on 31 Jyty 2023. Plan5 forth• firtur• Durin8 the 2023124 financial year, the Charlty wlll be focused on the meryer w6th In4lre (Partnershlp Through Lrfel Ltd. which t¢)ok plate on l A¥8USt 2023 Ind will involve the integratlon of operatbDnal services and back-offke 1￿c¢k)n5 to realise syneryies lor both organlsatlms. The key InftiatS45 undertaken duiing the year and noted above under Achievemenls and Performance will continue to be part olour plans in the 2023124 financial year and for the longer term. with • focu5 On.. Sev¥ke quallty & InntyAtIDn. uslry the 24n nI￿re ofTechYKy £￿bled Care work alreadv implemented, we will continue to transform our support and Imate where techr￿10￿ can enhonce our care delbvery model. We wlll continue to enhance the work of our cllnical tearn throu8h the addition ol profess¢onal Ps￿01011$ts to sUpp￿t and infonn our ipproa¢h io trauma Informed care. Hom• irn¥n t•lert. we will ¢￿tinUe Qo deveknp our people usiry our new le•rran8 experience for ffontllne colleaeues IGROWI, which wa5 rolled-OUt across the oryanls•tb)n In early 2023 •hd will be developed further throu8hout 2023124. Comrnunlty Ebyai•m•nt. we will ¢oniiNue to devebp comm￿ltieS In 4¥th1th we operate thrO￿h 8reJter enlaymèrt ai the polKy It￿1. A new poli¢y team will focus on en8•8ement wlth ￿TrMent and the nailonal de￿• •rouThl the f￿Ule of the %xl•l care sector. 2.4 Strurture, Govemance and ManaKement O••rd of TrustW5 llhe Bo•rd") For the purposes of the Companles Ad 2006. the Trustees are also the Dirertors ol the Charlty. The Board ¢onsi$1s of up 10 15 Trustees, Includi￿ the Chair. Deputy Chair. •nd a Senior Independent Trustee. and has the diverw. expertlse. and experlebKe to satlsfy its legal obli8a1￿￿s, safeguard the asset5 of the Charity, provide leadership and Strat￿bC dlreuion whllsttomplemendni and 5UPPOrtlni Executiyè Team who fflana8e the Charbty on a d￿-t0* b•sls. A Trustee skllls matrix is malntained ￿ the ¢￿￿panY St¢￿t￿ry and developrnent opportunlties are fevitwèd on a reiular ba515 to ensure the 8oard continues to meei the chan8in8 needs and demands of ihe Charity. An extemal 8ovemance re¥￿w was commtssioned in early 2020 in accordance with Ihe re¢ommendations of the Charity Govern￿ Code. It con¢lud¢d that the Board was working effectfvely. arwj thè Board agreed to impler￿ent its fecommendations in fvll. In the year. the Board has undtrtaken a pertorrnarKe evaluation of its effedNeness and of Its Chair. cornpri5in8 a written survey for complètion by Trustee5. 1'.I conversalions between the Chalr and Trustees, and I:1 P•9• 18d49

conversations between the Senior In4Jependent Trustee and Try￿tte$ and the Execuifve Team. Its 8oals were to rtaffirm thai the governan￿ arrangements were fft for purpose 4ainst the changing soual care and ch•rity larrfsscape and that they rèmained consisteni with the tharit¢s aims ond oblectlves. Trustees are appolnted by extemal ad¥ertlsÈment and seThe a three.year term before f•cit retiremenl or re-elertion upto• maximum ofnine years In offKe. New Tru5tee5 receivè a programme of induct￿￿ which includes service visrts. a presentation by the senior mana8ement ream and access to an electronic reading room. whith Contains an avtrvlew of the Charlty and key documents concernln8 Its constitulion, ￿VernanCe arratwements and the roles ènd responsibilities of Trustees. The Trustees are not remunerated do feceNe reasonable out of ￿￿ket expen5e5 for atttndit eoard rneetinis, in attordance with the Trustee expense5 policv. The Board meets at le•st four ilmes • ￿ar to monrtor perforni•rKe alainst str)teKy, Lrtllislnl a fullv comprthtn51Vt suitt of documents through whKh the Charity meets its obligations fo the Charitl Commls5ion and OSCR. satlsfies the requiremerfs of the Charitfjes Act and Com￿nY law, and deliveTs tts underlyin8 otiiective5 and responsibiliti￿ stated ￿th1Th its MemorarKlum and Artldes of Association. Whilst the Board fetalns Individual and collective reswjnsibility for en5urin8 compllarKe nd Board effectivenw. li delrfates elements of risk mana8ernent and gains addiilonal assurarKe and r¢ommendations throu8h a scheme of del¢8•iion afid ihe use of Sub-committees, all of whbth havt wrltten tenns of referenc• and whlth are ¢e¥lewed and •ppro¥ed on •n •nwal bays. The Chaflty follows the Ch•rity Cowate Governance Code, adheriry to its se¥en principles, •$ well as the fNe cor• principle5 of the Scottish Go¥emance Code. a5 detabled bebw.. Orynisaiknnal purpose Oryanb5alional pLws The Board periodical￿ rewiews its charitable Purpo￿ and the strattiic KPIS. The 6oard is dear about the Charfjty's purpose and will deliver. throuBh the strate8y refresh. dear and 5U5tainablt buslness plan. Leadership Leader5hlp The Board and Indlvldual Trustees take colective responsibilrty for de¢i5ions, rnaki￿ sure ihe ChariV5 valuts are r*flerted in its work. Inieerity Board beha¥iow Collectively tht Board indeyndtnt in its decision makin8. safe8uafds the Charitfs reputstion aryl in C¥e-Ye¥endod al¥ March 2013 P••• 190149

the best interests ofthe Charity and Its siakeholders. Decis￿n-makin& ri5K and contry Control The Board has establyshed a sthwn of d¢l8atitsn and monitors effective del•gation. ontrol. and nsk assessment management SV5tems. The eoard is clear that Its wim•ry purpose is strategic. 8o•rd effe￿￿ene$S Effe¢tr4eness The Board rewlar￿ rev4M its perforniance and wwks as an effective team. a bai•n¢e of skllls. backgrounds. and knowledge to make informed d•clsbons. fquality OvArstly and Inclu￿n The Board has trustees wilh a wlde ¥arlety of ￿rSpeCtiVes. experiences and skills and rs supportive of the prlnclples of equality and dfverslty. Openness aThJ attoumabillty The 8oard enswes the Charity has le8ltima¢y in reprèsentino Its beneficl•rles and stakeholders lakes seriously its responsibllliy for buildin8 public trust and confidence In Its ¥￿Ik. s￿.¢9MmIttl The Btsard ofTru5tee50perate5 a number olStkn.ComrnltteestosuppDrt and del￿erthe oryanlsation's 5trate8ic priorities through detailed understanding and assurancè on 5pecifK areJ5 of delegated risk and compliance. The folk)win8 Committees have been optrational in the ptrh)d. meèt quarterly and an tsutllnè of ihe tenns of reference for exh ts noted below.. Audit and Ri5& Comffltttee Quality and St?rvJards Cornmittee Finance 4r0 Imie5tment Committee Rernunefatlon and Nominations C4ynfflitiee Scotland Q>mmittee The Audli w¥1 Rls Cornrnl¢toe has three pnmary areas of respon5ilH'lity". en5ursn8 the accuracy of exlernal financial reporti￿ including the relatw)Dship with exter￿1 auditors- the appointment and oversisht of internal au(ktor5' over5iGht of the risk and ￿￿r01 Iramewot.. and ovèrsight of PwJ•20(rf49

en￿rOnmental. sodal and governance matter5. Duri￿ the year. the Ctynrnittee 3150 assumed responsik4lity for ovtrsi8ht of emiironmental. social •nd Ko¥emanc mattèrs affètting the Charlty. Th• Qualliy and Stanthrds CoNwnltt•e acts as an o¥er5TrBht committee in COnnert￿ with the regulatory compliance and delivery ol care JrKI 5UPPOrt ser46ces and lakes assurance that the Charity 15 well led. with effertlvt systems and yocesses In place to compty with health and social care lew'slatlon and best practice. The Committee revlews key performance indicator5 receives OPtraiicnal reports and rnonitors the complalnts process and lee¢lbKk Ircrfn the people supported. thetr families and staff. to ensure that indi¥Kluals lead rewardir lfys and achieve the best possible outcome5. Th• FhwK• and Iw•estnMt wovldes 8uthnce and 5UPPUrt at all st¥es of the I￿51nesS plannini cyde, from formulatln8 the siraieBl¢ fi'nancial pian through lo linali%n6 the ann￿1 bJd6et and business plan. The ComM￿¢e reviews perfomance against plans and forecasts for the ye•r. indudin8 anoversl8ht of all 518nificant propds 1nv0fvl￿ both investment and dNe5trnentolrsources and capitol, 5kin8 Board approval. as necessary. In C￿l￿[t￿)n with the above. the Committee monitofs the lewel ol re5er¥es and liquidity a8ain5t policy and rnports its findiny and recornmenthiions to the 8ts•rd accordlnthf. Th¢ R•mun•f•tlon and Commltt•• is primarlly responsible lor ensuring 8ood practices are in place in rèlatlon io all relevant ￿el$latThe and re8ulatory requirements of ihe Board bv establishin& •menth"n& and Monitori￿ the corwrate governance processes )d prartlces of the or8anls•tlon. The C(￿MIltee has responsibillty for the appolntmeni evaluatlon of performarKe and deVel0F￿n10Iiht Board. TrLbStee5andthe EMecutNeTeam and hasdele8ated authority tOd￿￿iNe Ihe rernuneration of the Chief Executl¥e and the Executive Team •rd the 4pprovJl and rnonit0r1￿ of systems for appraising the Executive Team. The W¢)thr¢• C•rnmlttee scrutinises oryanis•tioNI de¥elowent •nd wo￿or(• strat•8les and rtcornmending approval io the Board. It Is responsible for takin8 a￿￿rar￿¢ thai Core human rtsour¢e licies are re¥ularly re¥ied and •re complb•nt with appropriate legtslation/re8ulatory reqyiremenis Includi￿ the CQC'S Well Led Frimework, the Cafe Inspectorate's National Care Stsndards and the Scoitish Social Sefwces Council Fit to Practice Framework. Workforce strate8 include those for reward. w and reCO￿lt10n and the Committee takes assurance ihat arran8ements ar• in place to mana8e the workforce a841￿ •8red Kpls and that there Is approwlate trainlnl, en8•8ement. •nd feedbxk Irf#i) staff. The Scolland Commltt•• rewews delryery ofthe agreed strategy and impr<wement plans forscotland aioinst kty internal mlbestones. The Cornmittee ct)nsidrs plans for and pr￿￿5$ with organisational developmeni in Scotland and O￿lS¢e$ initiatives that are in place to ￿e￿lOP re￿10￿$. the ctyporate ofble •nd partn•rship worki￿5 in Scotland. The Btsaid has the power to establish ad-hoc workin8 ¢roup5 and advi50ry Board5 as and when required, utllisirrf both intmal and extemal prolessiona15 as necessary. During the pandtmit one such 6roup was con¥ened (the Ethics Cornmitteel. with the purpose of •dvisin8 on decisions relatino to the reguL•tions and restnctions biou8M •boyt by the Pandèm￿ and to fomiulate Ch•riVs policy response. The Committee fi￿t on one occawn during the year. In ¥dditbon. the Charity and continued to ￿10 quarterty ifilomial Board meetrys in between the schedu￿d. formal 8oard meetiw. P•o•21 +7149

The Chief Exe¢utr¥e Officer 15 authorised to man3Èe the Charity on a da¥404la¥ basis under a wfttten scheme of delegation from the 8oard, which is revkn¥ed annual￿r. The Chief Executive OlfKer has an EXeCUtp￿ Team which is responsible for the deltvery of the strategic plan, ar¥J it meets form•1 monthly, to review the key perfonnance indicators for ihe oryanisation and to keep abreast of developments in the orBanisation 8enerolly. The Executive Tearn brin6S tO8etkr the most senlor managers from Opefations and Support Services to fvrther develop ownership and delTr￿ry of the strate8i¢ plan. A5 at 31 PAarch 2023. the Charfty had a workforce headcount of 5.253. Accordlw to the fepwt publish￿ at •rbd of 2022 by Skills for Care. the sertor a¥era8e colleague turnover is 29%. Durlrq year the Charity recorded a tUr￿￿tr of 25%12022.. 28%). better th•n the sector avera￿. The focus on re.evaluatini and streamlining re¢rultment pro¢e$5, as well 0$ the introduction ol new ruitrnent ump11￿. played a 5i8nifKant wrt in the year4M￿ar Improvement. The Charity is iware of the challenges the sectof faces and. Internally. also sh•rpend ￿ focus on colleague wellbein8 and ￿arnIng inrtiatfves to make collwues the best they can be, whilst publicly ¢oniinuin8 to ¢ampiqn lor lair pay and better conditions lor everyone in S￿141 care. 2.4 Reference and Admln15trallon D•ta115 Ufe Pr•sld•nt: Or Davld Robertson Elizabeih Raper ICh•i¢l Teresa Fenech Shaun Gallagher Sirnon Leaioyd Nigel Lemrnon Arnanda de Ryk Keith Rhodes Jay Muihu Ire5i8ned 9 June 20231 Wallace Dobbin ma￿ WeJrn¢ Sue funmore Janet Ryan (appointed 23 N1•￿h 20231 COM￿￿¥ Se£ret¥r. Dawd Hedlry James Kane P•N224*49

England and Wales= Scoiland.. Cornpany Registrat￿￿ N￿Mber. 519 SC03%71 02225727 Rrylst•fed Offlce Addrtss: Community InteKraled Care 2 Old Market Court Miners W•y Widnes Cheshire WA8 7SP Lloyds 8ank PIC 53 Kin8 Street Manchesier M2 4LQ Audll•rn: MHA Wei8htfflins iLP IC(J Old Hall sireèt vefpgol 2 London Wall Place London EC2Y SAU Intemal Audlton: l•i¥esinw m•A￿er$. Cazenove Capital Manalement 2 LondN Wall Plac London EC2Y SAU ASM Risk Assurance Service5 LLP Festival Wav Fstlvil Park Stoke.on.Trent STI $88 The Charitvs princlpal oblect is to promote. lor the publi( benefK the relief ol tlM>se IN need because ofyouth, 4e, ill-￿41￿. w dlsabillty th1o￿hOul the Unlt•d Kinidorn. SLlttmént by the Truslees In perfonnance of thdr statutory dutl•s In ce(KdabKe wlth s17211l af the Companles Art 1006 The frustees consider, both individually and together. that they have arted in the way they consider, In good farth, would be most likèfyto Pfomote the wccessofthe Charity forthe benefrt ol ils members s a whole Ih¥¥ir48 due re8ard to ihe stakeholdefs aTrJ matter5 Sel out in s17211l la-fj of the Act) In thè decisions taken duriTha Ihe year èndtd 31 March 2023. By reference io ihe strate8Sc plan lor 2018 to 2023 and the work bein8 ￿dertakel to refresh th¢s wsth the Best Lite Possi￿ work referred to In this report.. The pl•n is deylred to have a I0￿-tem) benefici•l wnp•ct on tht Charity and to contribute to its success in delb￿11￿ better quality. more person<entred services forthe people we support. The seven indKators of succe55 are furthef SllPP)rttd by the staiement on the Power of Three a strategic commitment ev¢ryihAw is for the benefrt of colleawes, people supported and communilie5. ColleaKues are fvndamental to e¥erythin8 the Clwlty doe5 and to Fyoviding the best quality care to people It suppcrfts. We aim to be • responsiblè employer in our approach to the pay and benefrts our colleaeues ￿¢￿¢. The health. safety and well-bein8 of our colleague5 Is one of our piimary considerations in the way we do business. Thi5 year. the Charity has continually ConwnuTr¢ylrwMed C¥Q-yeartn￿d 311¢ M¥th2013 Pty¥23d4•

asked what more ¢ould be done lor colleaeves to helpwlth thallenge5 they have faced and has Irwested In t)th the t3n¥ible lour coronwirus pay response) and thè intan8ible linvestment In wellbeirvasupport atryj actlvfitiesl. As a Charlty reBulated by the Cafe Quality Commis5Ion In En8land and the Car Inspectorate In scotland. there is a duty to provide cafè seThice5 that are safe, effective. carin& resptsnsive and well-led. The Trustees, Yb iheir detisknn makn'n& a￿ayS consider not onty re8ulatory cornmitments but also w￿t more can be done to Imwove the quality of seMté5 and live5 of the people supported. The Chafity aims to act responsibty lalrty In dealitw Wbth suppliers ￿ creatlng strateg1¢ lationshlps and ¢prètin8 lair pwnent principles. as well •5 open and transparent to- operatlort wfth relulators. all of whom are integrnl to the su¢ce551ul delivery of the strate8i¢ plan. We value all our swpllers and ha¥e annual contracts affid quorterly 5er¥lce revlew mettln8s with our kty SU￿￿er As frustees are tusttsdian5 of the Charlty, str•teGk plan Is lfitefided to 5ewre a robust and SUSt•inable charity that ¥AII continue io be able to fvlfil Sts purpoge for many years to Come. The Impact upon declsk)n maklnl of thls aim i5 clear delNered through Boord and Sub- Comrnittee slnKture. whi¢h has apwopnate oversiiht of the both the Investment and re5er¥e$ policies. It is the intentitin to ￿have re5ponsibty and ensure that m•n•8emefit operate the buslness In a responsible manner •nd wlth the hwhest st•nd•rds of buslneu conduct and 8ood iovernance by adopting a robust rtsk mana¢ement process, Settl￿ •nd re¥iewini B￿rd risk Oppelltt •hd irnplementini specllk measures to ènsure compllance. Whèn •cqubrin8 Acces5 Commvnlty Servites and mff8in8 With Lile Opportunltles Trus¢ the Cha￿ty¢nI￿edwlth •ll stakeholdersto ensurethe seryice iransfer was seamless. St•keholders Included the people SUP[￿ed and their famllies. empkny&e5, and commlssloners and the Charliy will benefit from the addltlonal surplus that the r)ew seryices will le￿at. StrwTh4ln• Én•ryy and Cwbon R•portkni ISEai> Under Statutory Instrumeni1$12018111551 arKI the Environmental Reportiw Guidellne5. the Charlty Is requlred to ￿pOrt ty) 8reenh¢ust las ernissions and ener@v con5umptitsn. In dischargin8 dutles under this and the GovemmnV5 Enew Saw'ni Opportunity Schemè, the Charity en8aged external experttse to review the ￿rtIO1￿ of optraiini srtes. cakulate energy usaoe •nd provide actlonable feedback on how lo re￿￿e the •ss¢xied catkn Iwtprint. The Charivs ener8yand fuel Usa￿ we Iculated at 6.3m kwh which equates to 1.236 to1￿5 of C02 emitted or 2.834 kwh per person gupported •$ at 31 March 202312022.. 4.4(kVthI. The cal(L￿￿tion refers to all ener8y usaie billed over ihe period with exlrapofations used for missiThg periods and seasonallty ukulatlons in respert ol 8ès usage. The Charbty continues to look for Cost effrftive ol red￿Ing its tarbtsn lootprlnt and Is committed as part of The 8est Lile Possiblè strate8Y to reduce u11x￿ emissions. During the year, the Charity has.. Impltmented behav￿￿1 chan8e 1nrt6ai1¥￿ ftyempl¢)yees and people supported. Rolled.out the Takin8 Char8e Campaign. offered free e-￿arnIn• and accesyble toolklts to people who wryk in and Kcess S￿la1 care. to enable them to reduce entr￿ usage and save on their energy bills. The campaign featured on BBC Northwest Ton4ht. Installed smart meters and other ener8y rnonitori￿ tools. Committed to Ustry ener￿ effKient l¢hibulbs, where applicable. 24rf49

15 Statement of Trustee< Responslbllltles TheTru5tEes (who are also directors of Community Integrated Care lor the purposes of Company lawl afe responsible for weparing the Trnstees. Report and the finan¢ial statements in accordance with applicable law and United Kingdom Accountin8 Slandards (United King&)m Generally Accepted Accountini Pract￿1. C¢xnpany low requires the Trustees to wepare financial 5tatennts lor each financial year, ¢l¥lry • true and f•ir vlew of the smte ol affair5 of the Ch•rity and of the incornin8 resources arml application of resources, including ihe in¢ome and expenditure accounL of th 8roup over t￿t period. In preparing these financial Malemenl5. the Trustees are required tv.. • St￿(t suitable accounti￿ polldes and then apply them conystentlv.. • obserye the methods and principles in the Charities SORP; make I￿￿MentS and e5timate5 that are rea50r4ble and prudenL' • state whether applicable UK Accounth"ni St•ndards ha￿ been folh)wed. subject to any matert41 departyres dlsclosed and explained in the financial 5tatements,' givt due c0rsidefat￿• to Charity Commission wblished Guidance and Tr Office of ih• kott15h Charlty Aelulator on the operatign of the Public Benefit requirement. and prepare the finand•l siatements on the eoini con￿rn basis unbess It is Inapwopr￿Ie to presurne th the ¢haritablt company will continu• busfiness. The Trusiees are responsible for keewnl woper a¢¢ount6ni records that disc105e with reasonable curacy at any tlme the flnarKial posiiw)n of the Charity and enable them io ensure ihat the financlal staiements iomplywith the Companies Art 20C6. thecharities •nd Trustee Investment (Scotlandl Act 2CKIS and the Charities Attotsnis Iscotlandl re8ulatlon5 2LM)61•5 •mèndedl. They are also responsible for sale8u•rdin8 the assets of the Charlty and hence for t•klni f•wnable steps for the pre￿￿tIon and detettlon of fraud arKI other irre8ul•rities. The TrusiÈes are responslble for the m•inlenance and integrity ol the corp)rate and financlal Information included on ihe Ch•riV> website. LewslatIt￿ in the united Kin8dom 8ovemin8 the preparation and dissemination of financi•l statemenls may differ frorn legislation In other urlsdKtion5. St•t•ffl•nl •• lodlxlosuf• of Infornth to •udlta In 50 far a5 the TN5tees are aware •t the time of •pwOv1￿ the Trustees. Annual Report.. there Is n¢ relevant informion. ￿1￿8 inlorm•tion nee&d by the auditor In c￿re￿lOn with eparing the report. of which the Group's audrtor is unaware: and the Trustee¥ hwing made enquiries of fellow directors and the Group's •uditorthat they ought to have individually taken. have each taken all steps that hel5he is obliged io take as a dirertor lo makethem5elves awareof any relevanl aLKlit information and to establish that the a4Kliior is Jw•re of thai InfOrMat￿n. Audltor5 After a competitfft tenderY exercise. the Board appointed MHA as external auditors at its meetlng on 7 Detember 2022. A fesolution to reappoint MHA as auditors will be prow5ed at th* 8oard PA•0 250149

meetin8 to be held on 21 September 2023. The Annual R¢F)Crt of the Trustees of Community Inttgrated Care was approved by Bo•rd olcommunity Integrated Care and signed on their behalf Eliiabèth Rapw.. Chalr of Trustees Date:

COMMUNITY INTEGRATED CARED YEAR ENDED 31 MRCH 2023 INDEPENDENT AUDffOR'S REPORT TO THE MEMBERS OF COIAMUNrrY IIITEGRATED CARE Oplnlon We ha¥e ihe fwnual slatemerts olC(rfnrYwr Irw C•r• {th&'parent chwitabkn ccryy') arKI its subsid1￿9& (tho '9￿up.) for th? year •ndod 31 March 2023 comFrfiSe ths CMsolidat8d Stslemenl ol Financ¢al AthiityOS. lh• Stateffnl of FkncLql ConsO￿ated and Ch¥n'ty St8tÈmènt ol Finanual PowtTh, Conx4idalod Ststom•nt of Cash Fbm and rths to Ihg ffinanual 5tst•m•nts, IrKhJdng • $umwy cl SIJn￿￿•rtt xco￿t￿9 Th• financlal reprytrw fraM¢wO￿ that as beon applied in I￿l￿p1¥p￿¥th>n ￿ applicabkn law Unit•d ￿.￿0￿0M ACCO￿tir￿j Standds. i￿ludin9 FinAnclal Repoiting Standwd 102 The Financial Romxtng Slandard •pplko)1o In tho UK and Rtrpublic of Iml8nd (United G•nwally Puxpt•d AccountiThJ PrxtiL¥}. In our OFlniw ffflarK4•1 sta1wn￿. tyv• A Inki rA¥l ¥lttt ol th• slate of th• 9roup's and p•nt ¢h•rth cryany'j •ffth w at 31 Mwch 2023, aThJ ol r•gowces wvj •ppk&lh)n of resour￿$. Indudkng Its kncomo and èxpondrture. lor Ihg yéar then ￿j?d. Praclico: and ho￿ been FThpar•d li Kcyd•K• with the ￿￿￿•mont$ of the Col￿n$ Act 2006 and lh• charit￿ Truglee Invesknent IScotsndlAd2(M)S WKI 8 01 Ih•Chwilkns££ou {So)Oandl R•ju￿t￿l 2CIX. WFJ Cwducied ow p4Jll &•ndath M A￿liting (UKI IIW IUK}} •nd ¥wllcabl• law. r•w$i￿lI￿"eJ under Ihosa slandwds •r• lurth¢r d•B¢xlbed In A￿1110￿¥ R•spons¥'lit¢e8 lry ¥4￿ d tho fwwnci•l stnwnls GorA￿￿ ol report. We ￿ hd•porrfJent of 9W paronl ¢hail￿O company kn occtrdanc• vrtth lh• othical rnquir•m•nts Ihot •r• rvanl to osx audit ol th• firwnclal slatemnts in lh• UK, Inc￿1)ng FRC'S Ethical Standard, and w8 have fu￿lled wr olh•r •thul ￿$p￿lS￿l11l￿ in xc¢xdJnc• wilh the￿ roquirornenlj. Wè Ihal Ihe aydii •vthtKe we have obt•n•J 68 sullknnt and appryJriat• to provhjo • b4￿.# for our opinbn. Condwlom r•lallng to gokng In wdiung the ffinan¢i•l $I•t•M￿ts, w• have cfjrthJ•d ihal Ihe Trustaos. us• of lh8 goty ¢4n¢wn bas6• ol accounting In tho w•par•tIL￿ of Ihts ffiftancl￿ 8tatementB r• 8rwwat•. eva￿0t￿ of thè Trusle8•' a6sssmnt ol lh• •nbty'6 ability to c(nlmu• to •dopt th• go1￿ c(w￿m b•sisof w£ountiig ndudod crilul Bawl t￿ the t)rk ￿ have p•rt￿rned. we have not 6d•thifiad any fflaWri•l urK•rtaknii•$ rnlalSng to ￿nIS or conditions that. ind￿d￿lty or t￿1•at￿O￿. may east swfunl doubt on tr• chwTlabkn companys abihty lo contSnue ag • goir¥J ￿C•M lor a p￿￿ of * 1gUt rTb>kn$ from t•h￿Tr the fjnark>•l slat8ments are •ulhmd for Iss￿. IM r8lev8ni sac1￿8 ol Ihbs leFtvI. P•J• 2Ttrf49

COMMUNrrY IMTEGRATED CARED YEAR ENDED 31 MARCH 20ZJ •4DEPENDEMT AUIMnM'S REPO1￿ TO THE MEWBEAS OF COMMUNITY IMTEGIIATEO CARE Ir￿ude￿ kn Ihtr annual repjrt, other Ihan the fwwcial slatements aThJ audrt￿5 mport thèraon. Our opnKJn on tho financial Stsiemenls doos cov•r lh• olhèr infiThat)n and. exceptlo tho extent oth￿13• In ¢wn¥dion audit d the statements. ow rnS1>￿•￿>1Ify 1$ lo read iho othor inlonnati and. In dowig $0. consKJor whothw is mat8rialty W￿0n￿stant ith t￿ fm•nc4al slatements or cvar knovAeth3e oblained In IM audit or 01￿1￿e appèars lo be maknially mlsslat¢d. 11 ¥ ntify such mat•n"al irKonsl¥t¢￿YoS ￿ aFyaf8nt mgtorial rnlsstatemants, wtr rtyLJired to d&l•miin• vthether Ihefe is 8 mat8rtal mjsslaiemenl in the fin￿la1 slatèmonts (Y a matarial mlsslalwnont ofth• other Irormat￿n. If, bas•d ￿ Ih• th we havo peth¥m￿. tA thal thw• o • m•t•nd mi8slatsm•n¢ ollhls othw kn1crn•t￿, W• arn f•qLwed to th•1 fact. W• h•w• rK4hknY4 kn r•wt ￿ th18 rn9wd. lh• Inlomwlion 9￿•￿ h th• Tru8l•K' rw Imctyp￿aurVj lh• Llir8Ctm' rw Stral•g roport pwar•d lor the rAYFO86S ol e41mpany Iwl lor tho fift￿¢141 y•8ff for whicb IM ffin•nci Stat•m•nts ￿ pl•p¥￿ ty c(msL8t•nt lth lh• financ￿ ltst•ff￿nl$'. and th• Strat•gk faport and Truslo0s' f•FQrt IhKtyrw•lMig Iho OY•clw¥' rwll h•8 be•n pr•pw•d M•l¢•f• •)n ththkh ￿ •r• rnquhd to r•port by •xupllon lh• IW of •nd w￿1•￿t￿l¥J of IM group and ¢h•it•bto c(ry•ny it¥ r¢)rtM￿l oblain•d h th• th• a￿111. ￿ hv4• nol JwrtlllMI mr411•lorwts In th• W• hrni noNnq to f•PQrt kn r•gp•¢I ol lolkyty mot1￿ th r￿¥100n to hdth th• Conynl•s Act or th• Charifi08 kcounts l&otk3nd} R•]￿al￿1• 2(#)6 rwtros UB lo r•wrf to you 01, kn opx opknth.. ad•qu•t• for our audii hav8 not b•¢n r•cwed frcyn branchs not ￿￿rted by us.. th• ptrènt chanlablo companY• f¥wKa"al slaiwnonls not in •Jr•em•nt wlth th• 4cwJntJng records and r•lym$,' c hawo nol r•c•ivtid all the inform•lx)n and •xpl•n¥ti(rn requkn for our or R••pon•lbllhl•• ol Trn•t• 8xFdaW￿d MOTO luuy Truste85' $18l•menl included h th• Trust•es' knnual Raport. im Trusttts are also lh• Owedor5 of Ih charlabl8 for Ihe wposes ol company lawl ar• r•SpL￿1b18 lor the preparat￿ of tho staternonts and for satisfiod that they 9ive a Irue and fak vlow, and for suth internal control as ts TfVStws detemiine Is ntt•$88ry to enable the of finandal stal&Mnls Ihat arn fr80 frcrfn mat•riBI rThsslatwn8n( to Ir￿J￿ crf Orror. P••• ￿￿49

COMMUNITY INTEGRATED CARED YEAR eNoED 31 MARCH 2023 IMoepENOENT AUDITOR'S REPORT TO THE MeiiJBERS OF COMMUNrrY IMTEGRATED CARE (CONTINUED) In prepwmio the f￿￿981 sta1wn￿, the Tnjstees t r¢5￿1b1￿ fc asse56WLg tr• tyoup's and parent wItab￿ eonynY$ ats￿lty to contirwts as a ec￿e￿n. dthww. ag apFabk•, mattw3 rebi•d to @￿￿9 concern u￿nathe90Ing ¢crtem Wsofaccounllng wilts8thèTrustaes ortheT flt•Tra to liquwjaie do x). Audiioe• m•pon•lbllltl•¥ forth• •uth ￿ th• Ilnn¢W •t•t•mwts W have be•n apponted as under 8¢¢t•)n 4411Xc} of tho e￿or1￿￿ Trusloe Inveslm•nt {sc￿lIand) 2005 und•r th• Cryryni•s Acl 2006 rgp(xt in •cL4¥dar￿ ¥thh r¢gUI•l￿n$ m1• Ow obhecdvès to obtaln reagonabkn obwt wbelher lh• firwcK•l Statern￿ts •$ • ar• froefrom mat¥rial nthlatomwil. tofrawj or mr, triSSU8 an auditrfs r•portlhat includes our opknlon. Rfrasonablg asswance Is a high ol ￿SU￿nCe. tMA is not • guarant•e Ihat an audit eonthjcted in wth ISAS IUKI ah¥ays detect a rnptwial rnksststement # exists. Misslaiemenls can ths• from frJwl r •rror aThl wo considw•d Ma1￿￿1 rf, in W￿nc41h9 doc￿1(%1•01￿￿rst•￿$n M Iha ba￿5 olthe financial stalements. Irwulortll•s. trKludwy frwj. •rn kn8tsrus ol r>n-¢<ry￿ 14w8 •ThJ f•gul•lh)n8. W• design prI￿ad￿￿$ kn lrt ￿th r•spcffl•knllltles, above. lo detect mjtsriil mtsstatements in r•swrt of r•9thariti•3, induth.ng fra￿J. Tlw ¥popfie woc•dvre8 ts IIMS •ngg9emont lh• •xt•ni to Wh￿ th•8• e c8p•W of detec¥rwJ irr•￿18￿11￿•. fr•ud Is d•tal￿d bkn. Oblowmw on uTrJ•rslaTrJry ol tho 10oal and fra￿￿￿kS that Ihe onlity opor•t•$ In. focuslng on thosè laws and r•gulalws that tt•d a dlrecl all￿1 ￿ Ihe ffinancK•l st8temnts.' Enquiry of ma￿0￿ment and Ihose dwged govmnc¥ to Idontlfy 8ny Instance8 01 known or 8USPOCtod Instanc￿ of fraud., EThJuiry ol managoment and Cha￿•d Thh •YoUr￿ rthal aNI Fot•thl Mtlgal#Jn and daims: Ewulry ol rnan•9Vn￿I dw98d ¥thlih gO¥•M￿ thnbfy any Inst￿re ol ncffj. R¢vkning I￿ deS￿n W￿1 Implem8ntstKm of control syst•ffls kn plac•: T•stlThJ tho Opera1￿¢1 •ff•clveneM of lh• rorthb. P•rformry Judit wort o¥w th• olm•nagtsment o¥wrkl8 OIC￿troll. IncknJ¥w 1o$1kng 011￿MIl •nlrt•s and olher adI￿￿OnI$ fof 8pprwa1on￿S. Evaluallng lh• busirw rnlionalo of &iwiknt Iran6•￿ (Art￿09 Il ThJml o)ur8e oflyJsinas$, aThl revlewiTh3 acco￿¢n9 eslkn•tos lor bias, R•vlwr¥J mnut88 ol rrwW$ ol chwgod with 9obm•nc•.' A•vwing finarKK4 slat•m•nl JrKI teslwig to supwfwig lo as￿SS compl&8￿e with ¥ppkabl• Lqws WKI rgwl•tlon$. 8•¢￿8￿01th161￿9ro￿tkn1w￿rf￿•Mlrt.th￿tl¥¥ iiskth•ttAèwW notdele¢i41 Irr•gul•nis. knclud those lèadry lo a malwial fft55tat•merf in ihe fin)cial stat•men¢s or Th)n-complianc• with rogulalH)n. Thi% iisk In¢reas•s the more Ihal comyknce wrth 8 law GY r•gul•tiM kn rnmoNd from the everts #nd transactions rgfflocied in the ffftancial slat•m•nts. as we 7Ardl b8 ￿$S lo twjme awaro of instancos of non￿mPlI￿nCe. The rfgk is also weater reg•rdll￿ occurrrvJ duo to Iraud rather than erTOT, a• Afvrlhgrd•scdpbonofour respun￿bil￿sI(thfj ow5l0fth•fffianck￿ is ￿￿41•d ontho Financi•l Rèpjrting Cwnril's websit• al: htlpsJlww.frc.owg.uhJ(￿r.wc￿￿AudiVAUdit-•nd4$sUranCOlSIand anduKlan￿StaThJardHnd￿1danC￿-audrt￿￿AlbfvWwns1￿h1es￿oT￿XIrflD¢￿rptsOn4Jl. Xo149

COIAMUNITY WTEGRATED URED YEAR ENDED 31 MARCH 2023 IDEPENDEKf AUDITOR'S REPORT TO THE MEMBERS OF COIAMUNrrY ￿TEGRATED CARE (CONTW4U£D) ol th1 r•port Part 18 of th• Conyn Act 2rM)6 to Iho cl)aritth c(MryHny's Tntstè#s, as a trAdy. in accothnc¥ wlth R•guLrfon 10 of th¢ Chwlt A¢<￿rtS (S¢ofjw￿l Reguk91hM 2rKfj. Our audft has be8n und8rlak•n so that we might stat• lo th• than"labl• ￿V￿￿'S n￿berS tI￿se mattèrs ar8 requ￿1 to stst• to thwn in an 0￿Jit￿5 report 8NI for rK) othef purposè. To frJlknJt extent perniited by law, wo do not accopt or assumè rèspMwt41ty to anyon• othar than th thwrtablg company and the charftabl ¢(￿nY'S mernt￿ w a b(rfty. lorow audlt Irs tr4"$ r•pyL Ilw opinw)nB ￿ hav• lom•d. sI￿rt PA¢Kay 8Se FCA DChA (Why A￿J1y For arkl OA boh*f ol MHA. Slalutory A￿lI￿v Lonkn. United KiTh3 D•t•'. 0611012023 Is lh• tr•dry nam• of Mxlntyr• Hu￿￿ LLP. • thnwt•J li•blty p•rtr•￿wP in Eryl¥ThJ and Wal Ir•grdt•r•d number OC3123131 P4p

Communlty Int•wot•d Cawe Consoldat•d Stolemenl ol Hnonclal AclMII•s (In¢￿p￿alInU on Incom• and Expendlw• A¢¢o¥nl ) the ye<w ended 31 March 2023 fvnd¥ TOTAI Income from charilat4e actNilie5 Olhfrr in¢om Inve51ment income 140.793 716 147.gJ 162 162 Tt)lol Incom• 147.63S 716 148.3SI Ixp•ndltw• Choritabl¥ ￿tiVit￿$ 149.065 149.lJOS 429 429 149494 149.494 lolol •xp•nthw• ltsl In¢om• l (•xp•ndlhw•) (1.4JO) 287 (1.14JJ 18571 N•t mo¥•m•nl In lunds (sn) (564) (1,143) Il•con¢lloll•n d lundi: Tolol lund bdances ot I W'l 31.998 3.923 35.921 Total lund balanc•i al JI 31.411 3.351 J4.771 The slolemenl of I¥￿￿¢￿11 oc11￿1•8$ nchjdes all g(xns ond loss￿ rnC0gn￿ed in the very. Income ond eypendilwe derived fvom bolh conlnuw and di5¢MtK￿J opefations. P•3• 311449

Communlty Int•gr•Jt•d C￿0 Stalemenl ol Hnanclal A¢llvltl•s (Incarporglln9 an Incom• ¢ind txp•fidlkn Account J lor ygor ended 31 Mcxch Ir23 TOTAL kncorn•. Chth • h)come from ch(￿la￿e Olhei ncome v•stm8nl incom• 140.707 455 436 147.143 45S T•lol kneom• 147.3r2 436 147.758 Charil&4• actNilh I48￿10 47 148.857 T•lol •xp•ndlkn• N•1 knc•rn• l (•wnthw•) 148.810 47 148.857 (1.4U) m•¥•m•th In fvhth (4•)) Total Iwd bolonces ol I ).976 3,932 34,9C T¢)lallund bdon¢•i at 31 IA¢weh 3.313 J3.109 Thè slaloment of fwKnc•Jl oclivili8s knchjdos ol kJs5es recogristid wi tha very. t¢)m• aThJ expendilurg ￿. dtri¥ed k¢m both cont1p￿ing <5conlTrJed OP8foIKrtb.

Cornmunmy Inhgval•d C¢M• SlgtemeTht of Ilnanclal P¢) (con￿ld￿ld and Chtywy) 05 al 31 Moich 2023 Chty •d Tttrtoibl8 ¢issels InlorvJiLq assets Invoslments - Inve$l￿nIS in Ipint - Olhtr Inv•strrth15 14.596 13.3S6 13.239 1.573 107 16J71 16.739 15.2é0 Cww•nlqs*•ts Slcck Debtusiecov•obb knilhin Cl￿ Invvslrngnls Cash ol b(￿k I￿1vj 13 ISN7 15.039 13.593 9.425 44.9)? 34.722 48.315 44.694 171 Credilors.. knwils thJ• ye 14 21.443 21.367

J.5XS 27.914 23.251 27. 23.312 39.672 .627 241 43.174 QeLlilYys. hrnunts Idh'ty ofl•r rrue Ihtsl on• yo Prov￿0￿ lor 2.312 2.624 2.184 14 2.532 6.Cé2 35.V21 33,•09 uN￿￿1cted lur Re51rfcied 1• 31.419 1359 31.998 3.923 1.496 3.313 X1.976 3,932 xm 35.921 JJ 34.K Ihew b•han by". E (Chatr) Pag•33￿19

Communlty Int•gral•d Care Consolldaled Slahm•nt ol Colh FI￿? for lh& ye(¥ 8ndÈd 31 2023 Op•rolkng •¢Vrfth& N811gxpen(thIL¥el l inc(Mne bel￿0￿￿ &10ss05 Deprecioli Amcfti5alion Loss on investrnen15 Grftèd InI￿g￿lf3 a￿•￿ Loon inlwest int¢re51 receN•d D•fintrd b•n•fil p?ns¢x scheme slt)fl cos1 C￿e1 D•fined ben8151 penlon sch•m• inlw•st PO￿nI lo delin¢ benefil pen&on scheme Docfeose n slock (Oecreasel in deblcrf5 Increose in cr•cJit Oeci8aw n prov￿torS lor labwmes Prolit on s¢Sts ol tIJwJ￿10 fixed 05wts Reali￿d profil on the sokn ol Eochslop 2.075 224 449 14 427 107 127571 4,725 767 133S51 18241 (JA6J) 3.931 Poymenls lo tonglble fty•d ¢)5wts Receipts frorn s(l•s ol IcwJibl• fwl ¢xs¢ts Cgwnov• nv¢slment5 Purch0￿ ol nel ol c¢J5h 80rt Inl•re5t received N•1 coth hfflowl louthov)tr¢mi knv•¥thy 13.5511 17.445 POXJ381 113711 121A441 pIn￿¢1￿4 4dl¥MI•L" Loon ieceived apoym•nl ol b(Tth4irva loon Inlerest poKJ M•1 cath lthwl (¢xthwl trom finarKb¥ oth•1 12S 14581 13221 107 (w) 14441 Cath knll)w l (04rf1ow) In y• (2S.331) 15.030 C05h tsl bank and in hjnd ot the bewmg cl rtrJlwYJ p•K4J 34.924 19ffi4 Cosh ol bor* and in I￿rtd ol Ihe endol ts reprytwYJ wiod 9.587 34.924 P4p34d4

Communlty Integrated Care Note5 to the financial statements for the ¥e¢i ended 21 MOr¢h l. A¢¢oun￿￿O ptyll¢s Commun￿1 Inlegraled Care is a choriloble compony IYited by gu(xantee. hnccrfpNoted Ki ￿￿k]nd (Jnd Woles undeT the Ccjmpanies ACt.The Chority 15 a Public Benefft Enhty. The addTess ol Ihe Teg51ered Ot￿e 15 wenon Iheconlents page and the natr￿ ol Ihe group's operations and its principal oclivihes ore Set out ID the Strateg￿ rep￿1. The PTjnelPQI oeeounling polic￿$ ts¢ svmmrstsd bek)w. TtrocctyJhtingpcies Fw)ve t)een 0or4e¢ cony5tenity thr¢>Johout the yeoT ond thtr ppceding yeoi. lal Ba&is ol preparation 8 Iinancial statern8D15 have been ryepored wi occ(xdancewih FR511Y2 Ihe F￿(￿CK1 Rewxhng Stan(knd apphcable In lh8 Uniled Kingdom. the Compan105 Act 2W6 and the StateTDenl ol te£￿￿￿e￿Je(j Proclre"Accounthng byChotth5" Ithe'SOkP'I ￿Ved ri October2019 underm& historical C051 conventhon. The Chailly has availed Ilsell ol 4111 of SChed￿e l ol Instnjrwl 3Xffj No. 410 ond o¢lapled Ihe Componles Act l¢Jnmols lo reflect the special nolure ol the Chorify's oclivi1￿5 The hos l&en odvontoge ol redvced d15closuie exemphw in Pofogroph I l?Ibl ol FRS 102, rn8oning il does not need lo produce on indivKlwl c05h t￿￿ 5tolement. Ibl P¢parahon ol occoJnls on o gcwnpe£¥¢trn bc Allei moking enouiiles ond hovlw reviewecl the Chtyify's luecosls ond ryqeclK￿s lo Septemtser￿4. I0￿r¥? Inlo occounl oossTh>le Chonoes lo Iroding perform¢nce, the Tn￿tee$ hove o reoSorob￿ expeclolim ltrol hosodeovote resources to conlfftue In oper0t￿n01 exlslencg 1 Ihe loreseeoble lutvre. Thus. the TnJslee5 hove odopted tX75isolocc¢XMty￿pWOroIion ol the fina￿101 slotelrents. Furth?r d810115 can be seen In Ihe Iru51ee5 reprAI on poge S. Icl Group con5011daled liThJnchJl 51olements m& Group Ilnanciai slar8m&nis conscAKJote rhe lthds ol 1￿cho￿￿ ond iLg£vbs￿wJrye¢>￿ponÈ$. The su1)￿d￿jV eomponitrs consoliJQtèd wllhin ma Group linonc￿l stolemenls inclvoe Petson Cenfred Age Exehonoe. rasultsoncl osstts hove b8tn IncluJ&d ry) o line bv Ilne bas15 05 th8 Chorlly contr￿$ the subsicliodes. lechnolooy Inleryored Cue. o $￿yo>Y o¢q￿4 in r4kyvecY. h05atso been InC￿ded w11t￿rn th8 Group resu115, No suts51dlow5 were dispose¢ ￿ in Ihe yeoi. c4 ryeCe¢YTrJYe￿. Idl Cornpony slalu5 m& Choilly ts o eompony Ilry¥ie<J bygutronièe ond INJS Th)srKte0￿I01. The TnJsieèsaiè e￿¢tely fvom ftmbets ol the eornpony. In Ihè ev&nl ol lh& Chorlly being wovnd up. the l¥)blty i) iesoect ol IN8 womnl8&ts lo LS pern￿&)8￿0[ the c￿ty. (•) Fund occtyJnling Uniestsicied funds ore ovoloble torv58 01 ItdwrefM)n ol Ih? Twstee& n f￿h￿On¢t ol ts owwolctycfves ol ts Chority ond ￿1¢￿ hove nol been desvan¢ted l¢rolherpvrpose5. Desionoled Ivnds ore tronsfelred ger¢￿1 vNe5tte(I hJrKtslty5pec￿￿ p￿pOSe￿ b05ed on a￿)1)1e cost nlcrfffowon, These omounts <￿e rnonilored annuolly. R&5Mcied Funds CY6 lunds whichOFÈ 10 b& used in occcKthnce 5pecrft reshiths imposed by dOrh￿S. have bèen r015ed by the Chority lor partIc￿arpurptrSs5. mi5 tUr￿raIsing creoted Ihe ewro￿Th motre50rtesgèn¥otèd Wf¥Jl¢ be vsed lor specik purp05&5. Thè costs 01 Q￿ing ond odmintstering such funos tre ehoigeJ ogowlst speethc lund. Th8 Oin0￿ use ol 8och reshttsd fund ￿ set￿t in the notes to the Ilrnoneiol stolements. 11) Incomlny Resource5 All incomiw resource5 are included in Ihe50FAwhen 1￿c￿rity enhw lo Ihe income. %vhen the omounl can be quanlilied with reasonable accuTacy arKI the QnK)uDI ￿ I￿elY lo be TeceNed. Incoffjg frotn chgritable activitie5 IDcknd95 oll ncornp Ihotijtectty Ctruity's p￿t￿ry wpose. Ttys s loigoly tnude vp ol. but 15 not limited 10. grgnts receivoble Irorn L<tol Govemrnenl boJ ond rhe Ntsh￿￿ Heomh Swyice 05 wd105 ￿Note￿ tvnde£l core. The onoty5ts Ot income from ¢honloble Octivifies Inole 21 $ reptyted on bv oeotyophrol rrtJepeThYenl IMW s￿￿7¢e$w￿hOthrpe0p￿ wvtes IEo¢F*tepl ond Govemmenl CorcA)oVI￿s Job Relenlionscheme income bero Tel)￿ed on serKmldy. All grants, dorbalions, renlol incorTbe arKI contraclwl poymentsare W￿l￿(led ona rec8¥atAe ￿515. I￿l￿ne reC￿ved wi advance ol tt)e delivery ol the service a5 contracted 15 defe￿ed. Other Gronts 0¢ re¢ogr¥5ea tss ond vhw condittrsftytret¢knseo¢ hJml￿. For legucies. enlillemenl ￿ Ihe eaykroflhe bew ntstir￿d oton dtstribtstk￿ Or1￿ legocy beiro recewed. Page 35 of49

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Commth IrA•gwal•d Cgr• lor Ihe 31 )Y23 7 Stole• rd 2022 ID6 9.710 2.274 I[￿141 101.024 8.081 KY S•LIA%tycasls 8.707 11&494 115.332 No1• 4. lov1￿wI￿Coll5 mra￿&t¢ sloll o11￿•5. dchjdodin CMAIftY £￿£￿1 . £yo.¢ s70￿1 . I￿.col AttJ.wi . £g0.QX I￿.()1 . £lCO.CtsJ £Icx).￿l . Èi10.co) ti10.rK)I- I1￿.(￿)) SI￿.l￿)I - EI4J.W) Xl¥J.(Ql . £150.￿) Slé0.￿)7 . £170. K190.O)I . £K¥)AKQ I136.9121 L hvtrbel¥Jl. TnAlo• me•iirws Lviyltylhe Grow'5homei oThY lacihlifr5wl IhoirK4es Tru51ve5. Tlme c05tsthere by 7 Thtsr••i l>)n.. $1 ond(yTrKknW to 11.136 in ￿Vety t￿2. £4.75ri. CMAinY 4.815 532 P•prf1￿49

Commufi￿ Inl•yal•d Cry• fry Y•OT •nded 31 )Y23 d& GQOUP Al l ￿22 Non5 (sKx)S¢ 14A171 3.￿7 26.SS9 PT71 12S AIJI IAty¢h IWJ 1652 IP6 2.278 27) lJ.P63 1.7Y) 269 76J At 31141w¢h 10 S.21S 2J)4 I￿S ISJ95 AI JI IAarch 102J 1.292 At 31 iatych ￿2? 8.952 IA67 14.596 CMANY Co Al l ￿ra 1199 2Jl 25.317 2.12? 325 P7 rrarnlw 12S Aljl M•¢h201J 12.3pr 2.199 3.IP7 s.opj 2&812 4.T42 245 763 i.n6 Dispos<A% Al JI Mweh102J 474 lJ47 lJ.404 N•1 lo•kVq Aljl AlaKh 2423 7323 iijs 31 Mtrth 1.594 1.468 I￿6V 13.2Jg ckth¢J in ￿•￿)k)lorAl (hxl 28 I￿?1.. 271 ¥¥l¥chw•r• (tyJKthltrrfl¢ed (Nj1￿¥8$. TMvkn•o Jll)o( YO￿• pl LiLY14K IXY2.. t3.419KI (Wtd of m•5e ￿15 ￿cl lolh•apNoKY ol ** (ky￿1￿ t￿￿ty. Icyvthickninc￿t1 145 I￿?2. 1521 boc ¥(kn 01£1.4X) rbm."£lA27Kllxh(￿I0059dt0pOop￿WO wpptyl. P•Jo 41 d49

Cornmur￿ty Int•wal•d Cor• Noles to Ih•11ft4n¢l411tol•m tho yeor ended 31 Morch Tan1• nx•d osts (eorAiv•d) Included in h2nd and Is ol a cosl of £175k I￿.. %175kl Ihot ts rnt daty•C￿l•d. Certain assels ole 0￿￿￿ by Ihe Group ¢￿d knosed on ￿ r4)walw le¢Jse to ie•5th A$50ciolion Limiled. ilh the loknsing v¢kns: 2Q2J C05t cvmulot•d d•kY•c￿lI 1.299 513 1.436 917 CHAiirY Cosl 811 I1￿n$ in y•rx Di5POSOtS C05t cli 3.016 2.246 2.246 mtyNsolvi Jlf kniorNsorm k) yeor ortlsoti¢)n on dtsposols Amorttyolion cn 149 t24 673 1.024 Al 31 Vnrch 1.573 2.(Yf2 Tr•$ was omOrt￿od ovw IN• y•rys ¢Jnd fvJtyrekxs•d ¥1 Wsl ￿18. IIw5 has off Inlhe contract h05 ynce been CommLMty Inlwol•d Cry•1 Jun8 2021 Iha ocyed Ihe ond asséts ol Ikfe OppNlrrits Trv5t resultirvJ in I￿ addili¢)n of £424k of negofr"v• gooow. tr) Soplwnber ￿21 C￿"ty pwchosod l(Kl% ol the Sh￿ copilcl ol ke•5s S•TrKes Ltd on¢J kcess CommLffify Tra¢Jw Lld re$v￿r￿? fft a odchlion ol Q.67C on Its live up ol n?t os&els. Bolh oddifv¢)ns <¥r• ¢Jnrlts•d over fve )*¢ys. klmwllh pwdKt•d ¢SS•i shoi &¥ovfjd•. GIOIIP CHAWIY Str22 Jl+WI ILossl l G(xn on Inveslmertts M(%kel ¥0￿& ot 31 Mlych Py 12d49

N¢kn¥ ID Ih•lnaneSal thsl•ff v•ty •rthdJl MLYch W23 4sn121 Id & Wd05 47￿614 7bid & Wdfjs fx¥ffw 71217 JFII Coye Lld SEJRA WICu•tytJtvngnlllP￿￿ L4.. CldMo•tCwt. way. WthM.WJ 75P C•Dwe¢l 1.933 •0 1.218 557 ij eiiAIITY Atiwd olin¥Mlrn•nlc¢ 11 D•1* thbkys a61 679 154 4.gJ7 13J•J TSN7 P4p43c•4•

Ihe yety ￿￿￿)7 K4tych è)23 1145 l.U7 lonk Ji• l).F45 .091 13.67• 21.uj CknYd•lMedln¢t)rr• 1141 14• 2.104 1312 zio1 In lJ3J Ibt 5 Y•tys 1161 Jl 2.4 1112 2.492 Ih•chcffjty luxk ¢xjlo￿in IcrfU>m TIM150 2575 •5 Llllted hith•y•aT 31 March 627

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Commurfty Integiat•d C Nohi to th• flnanclal slqlern•nts Irx Ihe seorende<l 31 ￿￿th xr23 The goup operotel two deh￿d conhibjlion occupalionoi perty￿ emKAoy￿s. Ihe 5•vices cmd monag8menl slall pOns￿n fLmd L% hdd Avivo13% s10nd￿d emp￿￿ conlJlion51. Tl)e owohonol 5tolf penwon Ivnd is hèkj %ilh The Poop￿.5 Pe￿OnI3% C￿l￿t￿)nSI. Al ¢J55e15 01 ts scheme5 nd8yndenl fvnds V+ilh Ihg oloremention•¢J pe￿on ry0vid￿. P￿51￿ C051$ cM¢d in the SOFAFwe38nt Ihe c¢)nlrftwlb￿s payaÈ40 by ts ch￿ty In th8 y•(w. CLWIMt￿￿t)ns pcld Commvnity Inlegioted Cor• rent a rryerfy trcn C•ned ot o Cornm￿ vdu8. R•btd poity Ir(Ntsaclioro W￿lUde renl wymartls to PCH lolthJ £2rA Iwz2.' U1 ¢)thnin eyw&¢5 p(xd ty CommvThty In1•￿0ed Core of£7.45212U22-. U.9XII. J end ol Veoi. Person C•ntved ¢knd Comftwty Intwl¢d £24k la)22.. £41kl. DLthng yeu C￿Mur￿lY Intwoled Cu• pL¥d costs ol b¢hdl ol 4• EXCI￿￿¢ ol £113k fJJT2". £1&1. 4tr Exch1￿ge repts￿j K4k ol the loon back lo Comrnwity Inlew<Jl8d CaTe. At Ihe ?nd ol IM ye￿. Exchw Comrnihfy kntsyoled c￿ SI5￿¢2(￿12." £44kl. 21 Anotydi ol chanfPS In Mt d•bl GIOIIP AIJI IAty2022 Cothll Ji 2Q23 Cosh 34.924 29.621 31.924 1SX(11 •orwowkngi Debt due ye( D•bl duo olt•r ye 2.468 2.161 lolol 23 In¥•Jlm•nllnJQhil￿f1w• In 1119120 fmonciol yecw. Techrkn fv)legaled Ctye ifftla(l. o wb5irlw ol kn18wled Core. inve51ed £5C* in o i¢int venture. Preporing4Cw LiP. Thw• W05 no premiLWD on rtw¢ylion f￿01￿9 lo oss¢xKJted icffjl vefilwe. Preporin9KcKe LLP (md TeChn￿OgY knlewled CLY? thsolved a yofil 01 £3dk

Communlty Int•wot•d Cty• 1401•i to lh• ￿r￿n¢141 th￿QM•￿ts lor he ye¢y ended 31 wsch 2023 bolryK• Unl￿nI f￿￿(1 6.613 7.9945 0.1061 7.377 V.470J &443 d.é13 Ckn lstsWW512m. Cwj IPulrvW IhToW Lll•l IC¢YTWW no. 5CI136741. ￿1 trornl•wgd Is not ￿t OV¢)bl•. Urrtsl￿Ied lunds Résfvicled funds roi 13J12 1.gsl 5S4 140.•JI 2.995 rtorr 127391 1&463 143.416 Chtknblè ttlivlti 121J6 142.024 .lfvollllL051 ￿ Ic4nl venh 127.097 142.035 810 269 110.2Y21 lJ.4561 Aclu￿￿ wn51 Dos5th1 on ¢Yelw benelil penuan Sche onl acqu￿¢ bvwn8$1 675 675 14.617 4561 lokl tun¢Y bclort05 (Jl l 41. 114A9 3.C¢4 1456 31 31.8 35.921

Cornmu￿ Inlwated C¢x• Notes lo lh• y￿￿￿ela1 slat•m•nts ftr#i• yeL¥ endeo Ji UreSt￿ted hmds R85tricled lurKts IOTAL Not• ¢hdkJb oEfvI 126.136 955 11S12 313 139.16) Olherincc InYe51rnent IK¢m• 2.901 129.992 1&463 Jis 145.1 12P.586 144J75 . Exceplond inptwmwnl th+ Inyestmenls on hv• 12P.5 111,375 14•ltrKtyy• I I•xpMdlw•) 810 I,395 110.2•P) 1&4561 (mh•vrf¢o￿•d •ths l (kn) Ackn)nol qryns11knsses1 tl•lirn bO￿Tht schvrne 675 675 tthness comt4noli 14.6•T T46 2.104 Total lurKI bd(y)ces ol I 3.186 J.45& ol JI m￿h ).97d 3.9J2 P4&49o149