COMMUNITY INTEGRATED CARE
IA Company Lbmited by Guarantee)
AN14UAL IIEPOAT
YEAR ENDED 31 MAKM 2023
Charity Rellstration Number:
519996
OSCR Number:
SC039671
Company Registration Number:
02225727

Community Integrated Care- Year ended 31 March 2023
202212023 Report and Financial Statements
l. Introdurtion
ChaSrfs SQat•ffltht
Chlel Executlve Officerfs Statement
2. Trustees Report
ObJ•rtl¥•s and Adl¥ttles
Best Llve5 Possible
Achlevemerts and Perfonn•n¢•
Tran5formin8 gur 5UPPOrt
A new rnodel for Wcbèl core
p￿tIng our peoplo first
ome Krown talènt
Ernploy¢e *ny8•mènt
Unlair to care
Succ¢ss storles
Enhanclno Il¥es
Inclusion lirst
Str•teilc Report
Financial review
Risk manaeement
GOI￿ ¢crfi¢ern and statutory statements
14.
S¢Nrtiire* lov*nmn￿ and m•nwment
R•f•r•n¢e •nd •thIn1s￿lI0Th det•lls
Statem•nt of T￿￿te•< resp(xwThiliti•s
Inde￿ndent I￿lt0￿$ Report
tornmwwty Int4ratedCawt-Y*wendtd 31* I￿3
Pty• 1 ¢149

l. Introduction
1.1 Cha1rf5 Statement
For many of us, life returned to some form ol normalty in 2022, as restrictions foNowlng the
pandemic eased. Whllst I have been delighted to set us take the •ppropwi)ie steps awly from the
limitot10115 of CthiKI-19. we rnu5t N)t f￿1 tht the xKial care 5ecQor has continued to feel the
reverberat￿ oltNs unprecedenied perfiod.
Despite this. our teams. dedI￿lOn to Imyovlnl the lives of the peoplè we 5UPPQrt has been
unwa¥erin& from mob111￿￿$ new seThi￿$ to rnakinl dre4m5 a reality. the passion of our people has
been exceptmmal.
thjr focus on colle¥w r*ward and wellbe0￿ ¢ontinued throuthoth 2022. as we thd everythi
P095iNe to ease t￿ burden olthe ¢osi-of-Ik0￿ Crlsls. We have been woud to make ireat strides In
investin8 in organSsatlons. resources and de¥elopment opwiwblt•es that wlll support our people
durlng these challen8es.
A partkular hlghllqht has Ixen the Pfoyessknot our Impacrful pannerships. Thp 5uc(e55 of our
lrtlusive Volunteerin8 pro8ramrne wll be lelt for many years to come, as It continues to break do*ffi
b•rrlers and create arnall￿ 1lfe.changl￿ exper1efic￿ for t¥eryone who togk part. We also
prepared for a rner8er Wffjth Inspire IPartner5hlp Throuih Lifel, whtch will siiniftantty enhance our
presence in kotland and compbtment the wider work of the Charlty.
As w* look to the year ahead. we want to iontlnue to do more of thts Ma￿lIk¢fit Wofk. brifiw￿ the
voices of the people we support to fore of our Charity. Only by krm)Wi￿ how our people think
and leel, thelr passions and desires. their drnarns and ambitions. will w* kl￿W how to iruty debv¥tr
the best liws posyble.
After a remarkable five years. In Septemberv&* said ioodbye to Mafk Adams. our former Chlef
Executive Officer, who left with (wJr sincerest thanks and best wishes for the future. Within his
tenure, Mark reinvigorated our Charivs Cof* values. demonstrat￿ c<)nfidefii compassh)nate
leadership throv¥hout the Co¥id-19 pandernic, and passionately represenled the ￿tIal care gertor
in the media. He leaves a lastin8 It8acy zt Ctynmunity Inteeraied C•rt.
In March 2023, we welcomed Janet Ryan to the eoard of Trurtees. Janet Ixin8s a wealth of
commercial and strategic fi￿n0 expertise to the 8o¥d and wlll join ihe FinarKe and Investmenl
Committee.
I would Ilke to condude by welcomlw JIM Kane Into hls new role olchief Exec￿* Officer. In Jim'5
time ￿￿t￿ us as Ch￿1 Financial Officèr. he has demonstrated the qUalit￿S that an or8anlsatknn of our
slle, scale and aMI￿tIon needs in its CEO-jud¢ement, commwJre. and vision. Most Importandy, his
values have always been aligned with Community Integrated Care'5, and his (kni5ion-makin8 ha5
always rellected the besi intertsts of our mle.
P•>2<449

1.2 Chief Exewtfve Officerfs Statement
There's no doubt thai this year was an incredibty sienrfKant year for our Charity- As the world rèbuilt
and restored after the Covid-19 pandemic, we did too. After sharing our new strategic ¥ision- Best
Lives P0S￿bIe- at the end of 2011, we fjmmediate￿ buckled dowln. wtting our plans and prornises
into a￿10Th.
From translorffliry ourstThi¢es. to leadin8 the way In workforce Wellbei￿ •nd de¥elopirva even
fnore wwerful umrffiunity partn*tships. the prooresswi ol our fwe-year plan in just 12 mofiihs has
been phenomenal. A personal highl¥ht for me was our Best Li4Y5 Possib￿ Roadshow in October. It
real￿ was an unfor8ettable rnoment lo stand in front of our Charitfs 400-stroTr$ leadership team.
celebrating everything we had xhieved together and looki￿ oplimistiully to the years ahead. You
can read m(Ye abwt ihi5 menhx¥ble day on the nexl p•8e olthis Aft￿￿1 Re¥￿1.
What l know is that none o17*tst been xcompllshed would have been w55ible withoul the
unrelentin8 dedication of vlery colleague. team. sep4Ke. and department, •cross our oreanisation.
So. I wznt to say a twly heartfeli thank you to every person wrthin our Charlty fof yourcommltment
over the past year. Your efforts in buiklin8 the bèst Itvts PoS￿￿￿e for the people we svpport never
(ease to amaie Me and it inwre5 mi to do the j¢* I do.
TPwhoul 2022, we continued lo dell¥er a￿1n$t our promise to lead the way In 50cl•l c•re, b￿￿
by investirq in ourown workforce and campai8nir4 for • better de•1 for 411 care worker5.
ID swin& our Charity was proud to make a E3 mill￿Tr in¥￿tment in impr¢y4iThJ colleague pay. reward
and wellbein8. We hope this sho**d our comrnitment to doin# e¥erythini wè can to value our
teams fairty lor the outstandirv4 work they do. We also launthed the second Instalment ofour
trailblazln8 Vnfair To C•re report. dtmonstratlng the true sklll. cornple¥ity and respon5ibrlity thai
¢om•s with the role of • Support Wokn in social ure.
For decades, our seclor has been calling for greater in￿Stment, fairer pay •nd • ¢le¥r worklofce
strategy, and our research bolstered the case lor action. However. dewte public promises of
Improved fundini Irom Go¥ernrnent, disappointingly. rèal change is yet to be seen. As provider5. we
continue to face the perennv41 ch•ll*wts olfe¢ruiliry and reiainin8 the very best talent, all the
whik tryine to s•fety m•n4e Ovf finances to ensure the strenoh and st•bility of OUT lorw-temi
I￿Ule5.
I would like to say è personal thank you to rny predecesstsr, Mèrk Adams. who we bid a fond farewell
to in September. after an incredible five year5 at the helm of our thJrity- I know I speak on behalf of
everyone in expressi￿ how much we appreciaid his unrelentlng passion at)d fight for our sertor. a5
well as how rnwh he will bt missed by all.
I would Ilke to c105e ￿ sayin8 4 sincer*si thanks to *wr Ch•riVs dedicated Board of Trustees and
Eyecutive Ttam, whose $￿pOrt has been invaluable $5nce my appointment as CEO.
A5 we move further into 2023.1 look forward to buildin8on the Succe￿ of ow past year, alongsid•
our colle4ues. the people we support and t￿lT loved one8 ourc0mmunr￿$, commissloners. and
partneT5.
Durin8the financial year, we agreed a merRer with Inspire IPartnLYship Through Lrfel Limited and
the meryertook place at the end ofjU￿ 2023. This ￿11 Inc￿¥$¢ our footprfint In the Aberdeen area.
Ir*eyatedCaffe-YeareTrJEd Iltl Marth2023

The voke of the people we support and thelr familles
Our QualityAdvisors afe a group of people we support. who a￿ empbyed ty the ChaTty as experts
in providing feedback on the care and supp)rt deli￿red tiy the Chority. This year. we made the
vobce of the people we support and t￿1r families a priority, and this is a key workstream in the
Charity's Best Llfe Possible strateKy. At the endol last year. we had recrulted a P•rticipation
Specialist to support this Important work and workkq wrth Ouf Qu4lityP4fviscYs we be8un
settin8-up VOICE ITOVPS.
In addition to face-to-face meetings wlth people wt support. T￿ atso developed a survey that
can be accessed in every seNce throuth our and supp)rt plan system. This will iiby every
service the opportunity to Measu￿ satlsfactbn bèvels and thi.s data can then be collated across t
orianisation. It is really important that we can show how thè ¥oio of the ￿0P1? we supwrt his
influenced chanie at e¥ery le￿ ofthe Chanty.
Oayto day we are seeing the volce of the peoplè we 5UPPOrt In people's care and support plans.
Ouring the year. our Operations. Quality and LSD ieams h•ve been I￿rking tO8ether to ensure we
create a comprehensive approach to Improv1￿ quality in care •nd supkxjrt plan& This Isjointly led
by senior leaders from these dlxipllnes and represents a s*rtIfka￿ in¥e5tment both In terms of
dlrect cost and opportunity costs. We I￿ v•ininie¥ery IrMi-Ilhe worker and le•der5 In all aspects
ol care and support plannln8.
During the year, Quallty EMcelIor￿ Speclalists and Quality Advisors continued wlth thelr audits
of sefvl¢es, which gives Quality team the opportunity to meet wff¢h people In person and see ai
first-hind the quality of support they are bein8 irlen. We are •ble theft to share this wf(h 5enK>r
managers and the 8oard of Trustees, to enwr¢ ihat we sustaln Impro¥eff*nt throu8h our
Continuous Improvemenl Plans.
GameChan8ers
G3meChanyrs Is Communlty Intryr*ed Care'5 colleawje fi>rum. Made up ol colle4ues at all levels
across the or8antsation. Colle￿￿e representatives rneet locally In all r￿lOn5 to dixus5 the i$5U•S
and ideas ol their peers. Each quarter. G4meChan8ers meet with our senior leaders ai Nat￿nI1
GameChan8ers to find 501utions •nd p051ti¥e outcome5 on a range of topits. whilst al￿ providlTr8
Invaluable Insllhts Irom the frontline.
Alon8slde recruitment and tailored traini￿ G￿￿ngerS use the1rex￿rtl%t to support a ran8e of
woiects. in¢lL￿1￿.
Obtalnlng oppcrfwtNtles lor support Workersto woye$5 to the next stage of thdr career.
settlng basls for (￿r Ltam To Lead sYo8rrn.
Supportiw and prowdine ideas for our colleague bentfrts p•cka8e. to hi8hlwht weNbel
resour￿$ that support with the cost-of-Ir¥in8 crists.
Advising on the structure of team meetir)g5. re5ultin8 in • w polky.
Reviewini fflatemity policie5 and Includi￿ support for tr*)se Undergoi￿ IVF IreatmenL
participati￿ in and judgin8 seasonal recogTh"tion campabgns.
Carrwrnrmty Inteyatedts*-YeaForthd 3111 M•rth 2023
Py4d49

Welcome to otsr new Trustee
In the year. we have been fOrtU￿te in KJininK an imyessi¥e additKJn to our Board of Trusiees, Janet
Ryan. Janet is a twalif*d x¢ountani with bfoad interr￿tiOnal exptrientÈ, h8￿n8 wothed in global
chemiai and food pioce55ir48 bu￿neSseS and held role5 in finance. business kadership and strate8y.
8ringin8 a wealth of experience to our Charity. Janet has held ro￿ such as non-executive Dlrector
and Chair of the Audit Committee for Illovo Africa, a Dirertor of Cabot's Office of Compliance and
Oirertor of Caboi's Charitable Foundation. She is also turntntly an independent mwnber of Cancer
Restarch UK'S Audit Committee, a Y4omen ol Influence- mentor for Cancer Research UK'S senlor
female sclentists, •s well 15 a menlor forthe Chartered Instrtute of Manawnenl Accountants.
2. Trustees Report
Objertlves and Actlvltl
B•st il¥•s PoHlble %r•teiy
Our purpose Is to enable our customers io INe the Oest ilfe Posslble and we wlll achleve ihls thrO￿h
our ihree key stakehoklers. n•mety'.
Iihe peO￿e we sw>portl.. Partneriw with peoplt who ¢hoose ac to help Increase
IndependerKe. maximlse Wential and fulfil thelr a5plratlons dllnlty and resm.
ColleaAuw.. Offer4n8 our collea8ues a career th*y love. that values and rewards them
appropriately, arbd provHtes opportunitles for learning and person•1 8rowth.
Communl¥w'. Helping io shape an IncluSb¥e society that retognises people who have 5UPPOrt
need5 45 valued citizens ar￿ enables their polenllal, supports the people who dellver and
benefit Irom %¥cial we. aThJ ￿arn￿On$ the import•rKe ofour sector.
Four key thernes underty the strat￿¥ ty whith we will deliver our as set out below. Three
of these all8n bfoadly with our three key stakeholdtrs. the fourth informs the lound•tion of o
e¢onomlcs:
l. S••ikn qu￿lty & Innty¥411on
We will deliver our purpose through the prov￿10￿ of high quality, innovatibp care St￿lCeS to people
whose prlmary cllnical conditions are learninu disabilities, autism, mental health and acqulred brain
or spinal corLI injurie5. We will t¢)mpete on the bays ol service ex¢ellen¢e and differentiat￿n. To
wpport thi5 comptitlve pO￿tionin& t*e will develop Colleag￿ skills and capabilities to enhan
¢•re delNery. and technokn8y io irnpro¥e care dellvery quality and increase produrtryity. We will
drive continuous irnprovernent to tare qualrty. apptying data ana￿t￿5 5UPPQrt to identify effective
practices and predictin8 and recti￿.The sysiem failufes. Wewill develop the tapabillty to develop
specialisl propertie5 that align with our cu5tomets' needs *id help them to achiele thetr 8e5t Life
po￿lbIe.
Ir*eyathdC¥•-YearendÈd 11￿ M*th 2023

We wrll define. implement and embed ¢tynpetenry, leadeTship, and talent fr￿eWOrkS to enhance
colleague skills and opportunities to succeed. A si8nrfKant elernent of our financial upacity will be
invested to enhance colleagues. remunerathx io reCo￿lse the•r valw a5 Part of our strategv.
We will d￿elop a diversity and indusion apwoxh In all aspects olthe chari￿$ activities.
We will create Stro￿ community and commewcial partnerships and pr￿ramme$ ihai delf￿r
irKreased social impact. capacity. profile ènd reach, and reduce cost. This will in¢lude Investi￿ in
proierts th•t have a reach and impart Lwnd our NHSliocal Autlwty funded customèr5. to
en8a8e, support and infomi other key stakeholdeis. As a leadin8 player in the S￿la1 Care sertor, we
will artNety engage in policy deve￿￿n[ research. and sustalnabillty, ¥)ecIfical￿ ca￿ delfvery
research. the develoynent of n*ional social care polKy. •thKwfor dis•lAed riihis Ind In th•
h￿veMent ol national effiflronm*nt•l sustairnability pali.
4. Su5t•ln•bl•
We will lund our staff d￿elOpMent and technoknay innovation pro¢r¥mmes by 8rowin8 our surplus.
This will be achle¥ed by irowin8 re¥enue. seekin8 hilher maryin contr￿$ and carefulty managi
our 0￿rhead$. &Jr current 8eoiraphlcal 100t￿nt. including thè underpenetrated Central and
South reiions. offers considerable potential for re¥enué afowth and •lbtsws u5 lo le¥era8e our
existing overhead5 to ￿ProVe m•r8ins. We intend to grow revenue across our exisiin8 re8ion5 to
ueaie a hi8her level of surplu5 10 provth lunds for Investment. We will I￿1￿￿ stron8 partnershlps
wlth Local Authofities, WI￿ wlll remain our main source of fevenue. bul will 0150 seek opportunlties
wlth NHS ar￿ wivate coMmb55Otsn￿ f*thefe ¢)ur capabillties alien with thebr ¢•re needs.
2.2 Achlevements and Perforni•nce
We provlde suppon io over 2.3Cfj people acr05S 5ixty.six local authority areas throuehout En81•1)d
and Scotlond. deliverlni on avefage over 137,Cth commissioned hours a week.
The key initlatives undertaken duri￿ the year. and *thich Coniinut io be of our lon8er-i•rrn
plans Inlo 2023124 are..
Trnnslornilni our
To delr¥er the besi Irlfes pwible for the peo* we support. T*e need lo UnderSt￿d who that ptrson
ts at their very core. Much more than documentire bxic Meds. wt want to appreci•te people's
value5, celebrate thelr passions and support them to ac¢omplish thelritre•m
Excellence in care and supwrt planni￿ plays • key role in makin8 thi5 VTr5io¥n è reality. Over the past
vear, we have launched a comprehensi¥¢ new learning •MYoa¢h to emmer our frontline
collea8ue5 to make great strides Sn thls afea. from the inlrodurtion of a pioneerin8 trainin8 approach
toernpl¢)yin8 a team of experienced specialists in this field. In Octobef. we l•unthed an innovatNe
re and support pLinNn8 tralning programme. fatilrtated trjf dr￿a.b•S*d educatw specialists.
AFtA Thought. ￿rned at capturing the attention ol our people. th• trainiTV& takes a c105er k)ok at
why 8rèat care and supwrt planniry is 50 crucial. before tacklirva how to develop these skills. All
frontllne colleagues have bèen Invtted to an TlrtW8ht ses51on, wlth fantsstlc feedback from
ttr¥)se who ha¥e attefided. In Oe¢ember. we uTrrtlled the ne¥t phase of our leadership develowent

programme for service leaders- LEAD Care & SuppJrt Plannlng. Folh)win8 the sLKcess of AFTA
Thou8ht. LEAD has provided further operational guidance fof managers in coachin8 their teams lo
better capture the ¥oice5 of the people we suFwrt.
We are excited to roll-out fvrther f¢f support worker5 In thi5 currenl year, along with
dedicated coxhlnelffjm our new Assessment and Intep4ention Prattiti¢)nèrs team IAIPS). are
workin8 alongside ow operational collea8W5 and the people we support to provKle Coachi￿ in care
Ind 5UPPOrt plannlng. AIPS have been 5pendin8 lime in OUT services. engaging wtth the peoplt we
pport and our collea8ues, ar￿ assisting people to better %¢ess their lotsl rornmun116è5. Thev
have been offering oyf teams ¢ompfehensr¥* SUPPOrt In Important xèas, suth as the REACH
standaids. ¢iti*nship •nd commufiity mappin& contributiw to the creaiion of more person-centred
plans.
A newffl¢d•l lty sod•l tar•
Havitw an out-of-hours gervice so frontlint cotleaiues can seek urgent support any Ilme of day Is
essential. So too. is the flght work-life balan￿ lor our frontline leadws. $0 they provide the best
support for ihdr teams and our people.
In kotlafid. we expl¢Yed howwe coukl utilbSe ihe 14n nature of tethnOlo￿ enabled care to create
a centralise(I, consistent service wth the hiihe3t qy¥lity support and guidance. By redefin1￿ levels
of accountability, giving clarity on fol¢s and fesponsitsllties. and crealin8 Standardlsed responses. we
ensured colleagues could access prompt adv￿ . fio matter where they were irt the ¢oUlltry. Thls
support was enhanced by our team of shift mana8er5. equlpped wrth si8nifKant operat￿￿*1
experience. who have worked to maximi5e OUT diwtal systems to deliver more Informed guidance
Ihan Prev￿￿51¥ possible. Our pilot of ihis excilin8 new model went live in 2022. suppjrtini
Scotland's teams, and with the oppxiunlty to rellea and refine alon8 ihe way. the pikn has pro¥•n
the benefits DI • ¢entralised on-call system and V•ryll bE rolled￿Ul •CfOSS Chanty In 2023.
Iw ow p•opb• flrst
Supportln& strengthenin& and 5tandin8 up lor our workfor¢e was at the forefrom of our efforts
throughout the year. Internally. wt sh4￿ned ow focus on collea8ue wdlbein8 and leornirtg
initiative5 to make our people the best they can be. whilst èxtern•lly we contlnued to campaign for
lalr pay and better conditions for eleryone in s￿111 care.
Whilst we afe •ware ol the Incredible lobs our teams do. tr￿ general pU￿1C also recoKnised
this was considered important. We cOntin￿d to campaign in the media, showcasing the importarK•
of social care to 50¢￿ty. and were woud to have over sixty of our ¢ol*ues represent us on the
national stage at a number of hi8h-wof51e events.
kn• t•lent
The Charity gave its leainiw de¥eloFThenl Opportunities a m•keover in the ye¥r, del¥1￿ deeper
Into what colleagues needed io carry out thwr role and Ultimatè￿ delib*r S￿at work for the people
we support.
Ow br4nd-new le•rning expefience for frontlrne colle4uts IGROWI was piloted in the Central
region and Tolled-out acros5 Chaiity in earty 2023. GROW is a bitesize ￿arn1r￿ pT¢)tramme that
fits around people's lives and 15 rnapped from people we support's unique perspeclive and
relevant to tach role. Whilst sYeyioustr•inin8 wa5 aimed at satisfyin4 the needs of the regulators.
we queslioned whether11 was tr￿V relle(tt¥e ol the wide ran￿ of skills rÈqulred to work in social
Commw4tyiwMedCare-Yearonded 31￿ Marth 2023

care. Throush focus 8roups and listeni￿ sessior￿, we ueaied a quality leamk* system that cover5
thè full breadth of what rt lake5 to 5UPPOrt people to live healthy, happy, and full lives.
When it comes to ensuring that the Charity is a great place to is more valuable than
our people's feedback. In November. we launthed our 2022 colleaiue en8aBement surley, whith
was powered by employee Y(M￿ specialists. Hlwè. and received our highest ever re5pon5e rate.
with SS% of collèa8UèS takin8 P•rt and an Emplo￿ Net Promoter kn leNPSI score of +25
achieved, whkh is classified as Very GoodlExcellent.
ihrfali to ¢arn
8uildi￿ ¢fi the success of our award-winniw Lknf•rTo Care report, the second instalmenl ot thls
research contlnued the f￿ht for fair pay. rectynition and funding for the socl•l c•re sector. ￿lIn51
backdrop of a c05t-of-li¥in8 crist& Unfair To Care 2022123 detailed the skills. complexrty and
accountability ol support workers. whlL%t highll8hiini how futh*ni for s)ro¥iders has meant thit ih*lr
pay was onty just above the wa8e. 8y blethJin8 Kom Ferrfs specialist Job evaluations, case
5tudie5 from our colleagues and expert opinion from leaders In social care. the research revealed the
irnpart low pay has on ourworklorce. The feport ¢oft¢luded that many social care workers in
En8land would need a 41% rise- more than É8.C(A)- to achieve p¥ity with their NHS
equlvalents,
We alrea0¥ know how speclal our colleaDres are. but nothlft8 beats seeln8 ourteams and projects
reco8nlsed for t￿1r outstandiry contribution$ 10 s￿la1 care. From reiional ceremonies to the
national stage, we wefe proud fo celebrate an aw•rd.winninA year for the Charity with sbxtyvon•
shortllsied nomin￿5 and flfteen •ward winners.
The Charity emlsts to help the people we support li%* ihe mDSt meaninthA, lulllllin& and lo￿5 lives
ssible, but livin8 your best lrfe rne•rtS 50rnethin( different for everyone. We have therefore made
St our mbsslon to really let to know the people we supp)rL
Takin8 charit on brinw'w the ¥OKe of ihose we SUp￿rt io the forefront is ihe of Quality
Adthsors Throughout the year. the team has embraced 8ettin8 back into seTrices, CoM￿ttIng
hundreds of quality-ot-lite audits and checking thai we are delivering the very be51 care acr05S the
Country.
As an experlerKed provider of complex c•re. Tht are alwa￿ 5trivini to deliver the most wo8ressl¥e
support posslble. To do this, we looked deeper into ouroffer. assessing where we could make
Improvements io betomt even better. As part of the care and support ￿annIn8 project. we hab*
updated ow assessment Ilocuments to embed increased awareness and understandln8 of thè
dlfferent types of C￿n￿eX conditions. h"lotiwd these iools in ser¥b¢es, we also delivered
workshops wilh ourservice leaders to cdled feedba(kfr(Mn team
Inclu51on blrst
Our gr￿nd-breakIng in¢luy¥e ¥¢lunteerinÉ pl￿raMMe hit new heights across three major
Intemaiional sw)rtini events duri￿ the year. with over six hundred volunteers making their mark on
the World 5ta8e at UEFA Women's European Ch￿1p10nShIP$. the Rugby Leazue World Cup and
the World Gymnastic5 ChzmpbJn5hips.
nthibtyknwraiedc¥*-ywer￿d 31MMivth 2023
P•9• O ￿49

Byvolunteerin8, the people we SUPFKIrt experienced life-chanerry opportunrf¢￿, partlcipating In a
diverse range of prsonal de¥eloprnent programmes and person<entred volunteerinK roles.
Extending Wond match d•ys. ¥dunteefs built commurMty Kardens. trÈated a cookbook and even
prodvced thousand5 of handtrafted soaps to present to c(xnpeting 4th￿te5. From takin8 part in
photography tlub, to (reetin8 SUPPQrter5 in howtalrty boxes and leadin8 professional te•ms out
onto Ihe field in front of thou53rMls, this was doino ¥olunteerini differently& specifically de5wed io
meet the needs. goals. and dre•ms of everyone in¥ol¥ed.
2.3 Strateglc Report
Flnanclal Revl
The firtan¢ial rosutts for the year are set out on pales 3149.
The Charlty group, includin8 Agè Exchènle, l-the Group") recorded total rntome for the year ol
£148.3m. representinian Increase of 3%on the toi•l Incoff* forthe yearto 31 March 20221£143.4ml.
Total *xpèndlture for the Group le¥cludin8 exceptional rtèmsl Increased by 5% to £149.5m11022..
E142.Oml.
The Group result now Incorporates a full year of iht Income from Life l)pmurfi*S Trnst lacguir•d
in June 20211 and Access Community Stryices l•¢qulr*d ￿ptember 20211.
Despiie the inllationary challewes laced by the Charity this year, It has contIrtu￿ wlth Its strategy to
Invest in our people, which h•$ led to a planned operating deficii in 2022-23, with net exptnditure of
£l.lrn.
The Group segments Its results by operating dr¥ision a summary of th• r￿Ult lor year
31 March 2023 h presented below..
l¥pp•
¢•
l•¢om•
1. &301
ij)pi
FJQrth %Y•51
Ilorth Eail
Scotland
Sovlh cmd C•nl
Gronli. *knt)IIMI & kn**ai*)g
Olh•r Incorn•
In¥•slm•n* Ii)C¢YM
49 $4)
35 d32
J'.TS',
30662
716
40 469
X4 4.2
23 S45
2.947
7962
1.250
2.615
5349
(', 6261
1è2
14e.351
117n
24.ces
R•Mr¥•s polky
The GroUpP￿)Id5 T￿erveS toen511re itconts"nuesto be sustainable. can mett its Qblryat￿nst0IiS clients
and colleagues and to suP￿rt future plans. As at 31 M•rch 2023. Grovp r*ser¥es had decreased
£l.lrn to £34.8 m12022.. £35.9ml. Within this balancè afe restrkted reserves of £3.4m12022: £3.9ml
represented by a mixture ol free￿d and leasehold laThl and bJildin85 donated to the Charily tr*f
several local authorities •rKI publ1¢ bodies. Disposal of these properties Is subi*rt to the apwo¥al of
the donatir¢ authority.
hW•tedCxe-Yeaiaidod 31W Marth 1013
PtyJ• 91149

The Grotp's free reserves as at 31 March 2023 stood at EZI.Im {2022'. £22.3ml. This Is cakulated as
the unrestricted feserves of £31.4m12022= E32.0rnl less the orry4n8value oltanBible fixed asseis N>t
covered by capital grants of EIO.3m12022.. £9.7m).
The 8oard of Trustees 1.the Bo•rfl req￿lre$ the Charity to Meet l*)th a capital adequary test and
l*uidity ratio. The capital adequacy ratto compares the nrf taN8ible assets to the total tangible assets
and at a fjtioof 0.9 Inet tangible assefs £47.4m tototal t•n8ibleassets of £53.6ml exceedsthe Board's
t•r8ei l*¥el of 0.6 and Pfovides assurance on the k>nser-term solvency of the Charity.
The current raiio Is used to measure IwuKtity equatesto 2.08 (current assets of £44.7mto currènt
liabilitie5 of E21.4ml is also above the 1.4 tar8el set by the 8oard and provides assurante over the
shorter.tern) liquidity is sufficient io rn￿t the Ch•riiVs immediate fI￿n(la1 requirernents. The tests
s set oul in the policy help to ensure the 8roup maintain5 reser¥es at • Suth"C￿nI level of liquidity to
méet any Immtdiaie unforeseen expenditure Jnd to provbde capKity to plan lor future.
The Board Is ￿tI5r1ed wlth the size ol the re5eThts and the stnKture ol the balarKe sheet. It remains
commitled to the reserve5 policy and will look to maintain the ChaflVs reseThes In Ilne wlth the
@ro￿h of the ￿￿Ne$S.
The Board re¥iews the res•p4es pobicy (bn a regular basls and re¢o8nfises the need update the polky ¢0
maiTrtaln an apFYopn'ète level ol resems as the balatK• sheèt o¥er tTrme.
The Charity h•$ the pty*er to ma*e In￿Strnents the Board deems to be approwlate In meetin8
Its charStable oblectpies. The Flnance and Imiestment Committee ensures ihat pr¢xedures and
Safe8￿rdS are in place lo ensure th* the Charirfs resources are mana8ed appropriately, are In
acctsrdènce wbth it5 charitable purpose and that the return from assets and tap6tal employed meets
the expectslion5 and approvJl of the Bo•rd.
The Charity itsell does not currently hdd any hnanclal investments place5 5yrplu5 cash in interest
bewing accounts with Cazenove as Its investment managers. Cash on depoyt wtth Ca2trthe as at 31
March 2023 totalled £21h.
The Board b5 undertaklng a revlew Of its Invèsbnent str•teoy to eriswe an approprlate balance Is
miintained between the Charlvs short-term w￿￿1n8 capital requioments and achlevini a longer.
term return on investments. The aoard will review its investment policy to rellert Ch•￿e$ in the
idelines on charity Investments ICC141 Issued by tthe Charity Commission.
Tht Group holds investments throu8h an endowment fvnd within it5 subsidiary. ￿e ExchanBe. whirh
is revlewed throughout the year by its trustees. As at 31 March 2023. the im*estment in A4e Exchange
was valued at £107k12022.. É114kl.
Cashfflaw
Net ¢a5h outflowsfrorn Operati￿ activlties redKed to £3.5m12022.. É3.9m inllowl. a net outflow
from inve5tin¥ activlties of £21.4m 12021: £11.Sm Inflow). Cash balances as at 31 March 2023
de¢￿aSed io f9.6m12022'. £34.*nl. Ay8nificant partof the cash balance movement relates to £20m
placed in short term cash investmentk
k*ttr**dC*e- ye•r￿1￿ 31• Marth 2023
P•y IOa149

iory t•rm borrnvlr
Secured loans have redsxed to £2.4m12022: £1.8ml. K*iuding consolidation of lon8-tenn borTowln8
by 4e Exchange of£O.3m.
Penslon N•lJMltles
The Charily 15 obliged under FRS102 to wovide for its 5hafe of ¥ny reported penslon defitit at the
balance sheet date from those defLned benefrt xheme5 01 whith it is a member. Asat 31 March 2023,
the Charity is not a mefflber ot any k*al ￿VernMent deh'ned benefit pension scheme.
5uhldlary undert•lthw
Th* Charlty has two subsidiary undert•kip85, Person C￿tered Houslng IPCHI •nd A4e
Exchange IAEI. PCH and AE are c(xnpanie5 limited ty guarantee. ¥Ath Community Inteirèted Care
bein8 the sole member. PCH h¢)Ids frethold property, ¥•thi15t AE uses the sM)wer of ar( creativity. and
social conr*rtlon io empowef aNI support dlsabled Pe￿ and hx•lly in 8lackheath. london
and nationally.
R•l*ed wrtl•s and Int•v•sts
Dtialls of rtlatod party transKtions and intere51s irt other 8roup ¢ompanies are set out in Note 20 on
pale 47.
F￿dI hdd on beh•llal le￿de￿￿
Th* Charity has responsibility over residents, personal monies, iotallin8 £6.Sm as it 31 March 2023
12022.. £6.5rn1 but doe5 not ha￿ beneficial ownership. Therelore, these funds. which are held as ¢ish
by banks other than the Charws prlnclpal banker, are exdude(I from the Ilnan¢l•l statements.
TThsM• Ind•mhlty Inxurnfit•
The Board has btnelii of Trustet indemnity insurnDce cover ol £IOm. which is •4rth0rI￿ In the
Articlèsof Assotlatlon. Such Insurancewas in foT¢e durlwthe yeaf ended 31 March 2013 and rernaln5
In force in relation to certaln losses and liabilTrties, which the Trustees may incurto third parties while
a¢ting as a Trustee IDTrreclorl ol the c￿rity or of any subsldlary undertakin4.
polky
The Charltvs lundra15in8 adivity is lar8ely represented ty in-house èvènts, le#at￿s. toiporaie
fundraising with local companies and r￿tiOn￿l partners •nd 8rfts from trusts and foundations. It doe5
not currently use prOfeSs￿nal fundraisers oi commercial partner5 to help It deliver its work. The
Charlty compl￿5 wRh current reiulations and besi practke set out by regulatory and proltS51onal
membership bodies - Thè Fur)thaisin8 Regulator. the Institute of FundraiynL the Scottish Charity
Re8ul•ior IOSCRI and the Scottish Council for Voluntary Or8anigtion$15CVOI.
Due to the nature and 108iSt*s of delivenng fundraising across My￿1p￿ sites, it is aware that the
potential for brtachesof fundralsingcompliance exist and manaettatwj mlnimisesthese risks through
IMP￿mentIng com￿lance policies with a focus on tr•bntr4 and inductions for new starters, qualltv
checklni and audit& 11 e￿a8e5 proacii¥ely and work5 With the Fundrat$1￿ Re8ulator •nd other
professional bodie5 tts ens￿re that concerns raised are addressed as a priority.
Imryated tare-yexended 31￿ Plwth 2023
t? rf49

The Chwity employs a codeof conductto protectvuheraNe people. ¥thlch allfvndratsers must adhere
to. and has published its Adults in Vulrwable arcumstances Polity to ensure all staff have full
idance in thi5 area. c￿rit￿5 re6istrat#￿ with the Fundraisirvd Regulator and commitment to
fdlowln& reviewin& and Consulti￿ on the Code of Fundraisin8 Practice includes safeguard1￿ its
supporter< intefests. Duri￿ financial ye¥ ihe charity did N)t receive any complalnts re￿14￿$ to
ts fundfai5in8 activities.
Rlsk mana8ement
The Charrtvs appr¢a¢h to risk Man¥eff￿1 bs based on the prirKiple that risk mana8ement capability
must be embedded Kr0$5 all areas of the Charity to be effective. Thecharlty operates a Yhree Lines
of Dèfence" model. throu￿ which the roles and fesponsibilrties for mana8in8 nsk are made tbtar.
Thls Is supported by a system of internal controls and reiular assessments. whkh are undertaken bv
second and ihird Ilnes io ￿nfifth the effectr¥eness of the risk and control Irameworks In relatlon t¢
both the current and emefginK risk profile. The 8oarfs Audit and Risk Committee is responslble lor
oversi8ht of the corpor•i* ￿Sk$ and for ihe exalaliw of issues to the 8oard.
ntr•l tothe risk ¢ukure is the ￿fety and soundness ofthe Chafity, tht hi8h.quallty support and care
providedto the people we 5UPPOrt and meetin8 obligationsto stakeholder5. intlydin8 commi5s1oners.
rqulators. the f•mlll•softhe people wesupporL colkagues and the¢ommunlUes In which the Charity
operates. The Board and senior minisement team are responsible for settlng and ¢le4rfy
communkatlnl a stron8 rlsk cutture thrO￿h their action5 and words. and ￿dressing any identi15
areas of weakness or ¢oncem proartNety.
The rfsk m•na8eff*nt stritegy consists of:
ensurin8 all prlnclp•l. top and emerylng rlsks ident11￿d and assessed,.
en5urin8 risk appettte is clearty articulated and Innuènces tht Charirf5 slratrflc pqan:
a dearly define(l Tisk ojhure whlch emphaslses rlsk manwment thro￿￿￿1 •ll areas of the
buslness whHe rnainiainirf independent overstiht;
0￿01n# art4￿515 of the environment whKh the Chaiity oper*es to pro•cti¥ety ad&e55
poteniial risk Issuès as thty arise- and
support lor commercial dec1$h￿s. co1￿*1Ut% and pwle we support wlih 4pproprl•te rlsk
processes. systems. •nd corttrds.
8oard assurance that fisk Man￿erne￿t framewth isoperatlng as experted is provided by internal
udit. whkh frs conducted by • third party. The o¥eTèII control opinion provided by internal audr
remained that the Ch•rity had "on odeouote and effectfft￿ fromewN* lor risk rnonqgernent.
govemonce. trnd Intemul contrpl. Fwther enhoncements identiftd to enswe thot it remuin5
The prlntipal risks the Charity actb￿ty monitors arKI manages are as lollm..
Qu•lhyol<•r•istheriskol
t deIw￿￿8the M•Nlard
ol (are necessary to meet
The (Thwlty bs comThltted io
¢Jod 5UPPOrt to enab￿ the
people il SuPP￿ts to lèrt th• besi Ille
Th* •ff¢ttl¥* m*Aaiement ol th15 f15k 15 at the
core of th* Charfjvs business purpose. To thls
end, it has a comprehensl¥e Iramework In place
•tyoss and second lines to enwre the rlsk
tanrnrAiylntry*ed(•R-Y*•refided31A M*rch 2013
Paw 12t449

I rkn* ¢aieyy
the needsof the pe<>ple wt
support.
operates W1￿.n appttrte in¢ludirti embedded
Irf￿al quality teèms. led tsy Senior Quèllty
Bu￿nesS hrtners. Q4erslrtht Is provlded by the
8oard qu•1￿ and St•r*dards Committee wilh
matters escalated to the eoatd •5 required.
M•naiemtni of the rlsk Invol¥es a defined Set of
qualllati¥e and wantilatwe obiE¢ti¥e$ and
5UPPOrtmi nsk ippetit¢ m¢asuf¢S. includln8
contractual fdai￿O$h19s wlth comrn1551oner5
d 118uL410ry gversqhi and lThspe(tlon.
5￿pONDI mènayfflent plthis risk 1>..
•lltyAssur￿ce Framework.
Mi£h quakty urt pl•rts are rerluifed to be in
• for •ach perwTh sUPPOrt*d.
Adegu•ie levels of resour¢lw to ensurè
¢ttntrxiual commitffleniscan be delivefed
salely.
A ￿mPrehenSIVe po1yframe¥￿fk and
5UPPQrtm8 pvocedyres.
Role specific irainir
A ¢0mprt￿nSNè issue escalation process.
The Board approves the annual flftèncl￿ budtrt
and supportiw risk •ppetiie me•sures Intended
ènsur* sufficlent Iwuldlty to meet liabilit1•¥ 45
they lall dut and onBoinglin*¢i•l Vb•btlilV.
OnKoiry*Mr4tht Is Pr￿lded by the Board
Comnwttees. in particular the Fin4rKe ind
lfib*stm•ni C¢mft¥ttee. Op¢r•iion•l
mafiw•nt olthe rlsk15 5UPPOrted by..
8ud¥Et pro¢ess.
Monthly finarb¢l•l T*PtsrtlnK kntlthllry
detailed ind •ppropriaie IAI.
Forecastini Ito ensure an •ppropri•tt
loM•rd-lookin8 view.
Éffectsve ris*JrewaFd assessment for all new
romfflilrnent5.
ontlrsuous rnwewolthe oryirq fknandal
viibilrty of individ￿1 5eFvices.
C￿arlY articulaled reser¥e. Ilqulthty ind
bcrtowin8 approved by the Board
ar#1 overseen by the Finance and Investmenl
c￿MIttee.
FINnd•l rnslMthÉ• is the
rts* of IDsuRKient fiTr*ri•l
rttourre5 to Enab￿
Charity to deli¥ff ils
5trate8lr P￿Tr.tO be •bltto
rtspoThd effeciNely to
unexperted d*rn￿d$ 5uth
•5 CoYld-19 4nd.
extremk. io continue as
The Ch•I￿V modd 15 wlmarfty
•n outsourcod prcwlder of social care lo
¥￿nerable people IK•l •uthtsdti*s. It
is +Jewnd¢fit upon settof lundi
•nd sut¥"eci to SI￿lf￿arbI ¢ommiss*n•r
C05t preMure5. Tht •&'lity io maNie
¢osis In i•sp0ft5e to fluctu4tioAs ih
demand In the short tern is limited •fid
therelort ￿Sey¥•t￿¢ Ilquldbnf •Thl
¢apii•l POSitknns e55ential to ensure
contlDiJ•d ¥satslityihrwdh th¢econoff4c
¢yde. PortlolfjodlVersi￿1e￿ 15 essenti•l
reli•rfe M •ny
ommissi•rttt. Acii¥e asset ffw4emeTht
alon￿de ihe yneratfjoD of 5uWu5•5 15
necessary lo fMw¢e inves¢￿ThI in
business.
m￿*￿ernent of the pwNol*) of ccffitracts to
enswe iJvers¢ficationdri5kand •void•Drt of
P•wi3rf49

Prfndp•l rtskutewy
Ilow15thts rtsk m•n•yd
o¥er.rdiance
eontr•ct
The Ch•rttyoperalesln ah*htyryulated
se¢¢ty.
F•iluie
io mttt these
expectations would fesuk in rtsk 01 h•rm
lo the people supwrt•d and ihe
¢01￿•￿t$ the Chwity.
wwld resutt ift urb•¢¢twth It¥ets ol
repvtational rtsk •nd could resuh IA th¢
ch)sure ol ￿￿£¢5 al￿or the Chanty.
therefore has no apytite lor operatthi
oui$60e and
Stat￿1￿ry
rnquir•m•nts Of •XP•Cl•tlon>
The amrity alrns to opw•to wlthln the letter and
spirit requlrements It all tirne5.
There are clear Operati￿ iLbidelines wiihiN the
Ch•rtty 5ettifii out how en8a8emeThi wllh
re8¥1•t￿ •rO ￿her st•lutory wntyes 15 to take
e. *thene¥er a new seThfjco is m•dt a¥a¢lab￿,
or • new initlafl%* 15 undertaken. Supporttnl thi5
pliarKe Is..
vryul•lory rt4l¥ttyy
vequlroments is the risk ol
faillni to identify, rnonitor
•nd ¢ompfy ¥Ath r•lthf•nt
laws,
rryul•tians and
expectation5
Ch4Fiirfs
Operat￿$.
effe¢iNety r•Witors
or knforrn them in a t￿￿1¥
¥AV ol Inv fashjre to meet
*xpt¢i•llons,
pffjwdini
a¢¢ur•re. ffasle•dlnL or
false
Inlorm•tlon
to
ie8ulators or st•tutory
bod￿1 orfaillni io réspond
to r•qu•stsf¢r informat
In a tifflely way.
An op•n ifid proactwe relat￿InshIP
re¢ul•tors and othèr Statutory bodfj¢5 ¥t •ll
A eoard c(¥nrnittee strurture and t•rnis of
r•lw•n¢• ensure5 that all rtyulatory
and sratutory tsversitht Yi uptured •t the
hlthest iovern•A¢t It¥tl¥.
Acth• and orwolni manayment ol the
Ch•rtWs m•rkei oversitht r4tin8 from the
CIX and •qufvalent rtitlon•l cornparlson of
other p￿￿derS In S¢o¢land.
Pdlclts •nd proctdures whlch relnlorce
¢¥hure of re4ulatory compliance.
A Qualrty Assur•n¢e Fr•mework which
￿t￿lOrreS ctynpliance wlth rtiuliwry •nd
st•tutory requlrem•nt5.
Mandatory rde specwlc tr•lnlni •nd
ofthe Qp•blNty Frlmtwork.
Approprt•i* leve15 olresource to en5uFe that
Ill st•iuityV •nd r￿￿￿tory expectatlons art
Met and that the Ch•fily OPEr•lts in • 5•1e
and 5e(we en￿Onrnent lor the peopk It
suppwts. rt5 5taM and other stakeholders.
S•lryu•rdiw Duty of CINJour ind Speak
t poky and valnlp
rfsk Is the ftsk of
not h•¥ini suff￿￿11¥
skilled
molNate
colleagues ha¥• th•
capabilities to del*¥er the
seNces which the thadty
has ¢Ontr•ded io dI*￿r,
who xe ¢le•r on their
respoDsltyllt￿s
•r¢ountsb￿rtl•5 Ind who
Trbe a￿lIty to m•rb•p this risk 15
constrained ty the availab￿ fin*nts•t
resour￿$ and external erwironment io
The Chartys alrnsio irryr¢)ve the up•bility of its
5tsff and reduce r15ks around SuffiC￿t capacity
by irwov#¥the qu311ty olrerniitmen¢
enhantine It￿lfil de¥tl¢)pmèn( •nd
effyloyM¥ attivt strategies to reduce siaff
turnover. Board th*rslghi ol thls rlsk Is pro¥ld¢d
by th¢Wty￿￿te Comiittee. 5upportini
Man￿￿*￿¢ of ihis risk •t in ¢Jperational level
•nd uybility to deli￿ 5er¥ices to Ihe
Peop￿ we suppDrt. The Chavity 15
prewed to accept a hither.thaTh.
er￿* level ol turno￿T and the
employment of aetm£y staff Is a
consequence of the <halknp"
ComTh4rty h*ey*edC¥e-Yt•rEndEd 31M Marth 2023
P•J• 14d49

PdMlp•l rfskuww¥
beha¥e In a w•y that 15
41*ned to the values and
business purpose of the
Ch•rity.
emplornt markd Irom whKh it
50ur(es staff. re(08nisin8 Ihat this will
rnran th•t rt wlll noi aP•Rys be ab￿ to
deltyer the qualfjty ol care to il
•spirek
th¥ity wth eneaoement straie8ies
clwjirw GameCh¥p8trs, re¢LYdnltiM ar
strvi¢e xhem¢s.
Re¢ulaf asses5rr*nt of ernpkny•*
twaiement throu8h sur¥e¥s and
roadshows.
iint*nante of a wem-beini io •sslst
ployees in difficuty.
Ifflplempnt•t￿rt of •n inyo¥ed employee
valw prop05r(bn- Ihe De¥r.
Inw*stm¢nt In Learn￿8 aTrd Oevelopment.
Invesiment in recruitment and onboardlni
and inductlon to Impr¢)ve retention.
Additlonal bx•l re5oyr¢e to SllPPOrt
re¢rL*tment both ￿ terms ol recruiters •NI
money used lor Ical iniiiaiNqs.
lrnpr¢>v•d induc¢lDn to support reienikln In
rty d•ys.
lft-iake d•ys to pr￿1￿1t yt•ter Support lo
new starters, Includini shidowiThz •nd
5UPPUrt for rnind•tory tr•lnlrvd.
S*r•lflcant In¥•siment in leadershlp
dE¥elry￿￿l lh1o￿h the LEAD proir•mm•
str•t•* Is
the risk ol siinlficant 10s5
and or d•ffl¥e (I￿l￿di
to fepul•llonl arlslni Irorn
Ihe Charirfsdecl￿ons that
lrnwrt ¢)rt th¢ kni.ierrn
interests
stakeholder5. frorn the
l•llutt to ex￿ule sir•ttylc
pL4ns or fr<>m an knabllily
to adap¢ to • th•Awn6
external deNYlopfflenl.
The Charty operales In • hl¢h.rhk
sector. with • h4h reliwKe on publ
or fund￿4nd in • raphlty *¥¢Jl¥lry
exteinal envir￿MeThI ¥*ilh Ihe poi•nii•l
lorm•Jor sirnrtur*l ch•n6e. thtte
le•tures ha¥e IKen tucertwled by
Covid-19. 11 is eNi4ed in ihe delNery of
str•tew plan aimed ai res￿dIng io
these challen￿3 by refocy51r4 the
Charity Ind cre¥11￿ • ￿lIfOrM fof
future sustalnabl¢ irowth. There 15 an
eptsnce by Ihe ol • ￿￿er
lÈ¥*l of straieiK buslr*ss r¢5k th•n has
been ihe Case the rq(•nt Past. Th•
Ch¥ity h45 • moder•* w h4ih k¥el ol
*p￿￿e for stratewc busY*ss r15k
Ownershlp ol the 5tratew rests wlth tho Board.
The 801￿ pr¢y•4des approval and onioini
¢Y4•rs*ht ol the str•¢e￿ ¢hr¢*wdh hs re8ul*r
and Support1￿ Cornmltt••5.
ividu•l Eyecutlw T•am m*mbo￿ h•v•
spe(lfic re5ponslbl1￿Ie5 lor thedellvery of th•
dHluenl Strate8lc *illl•ii¥es
Charlly has • business development
furKtion re5pon5iblè lor retainin¢ tXb5tlni
ofii•ble <ontratts aThl wlnnlni new
profftiable contracts.
eput•tw risk ari&ni frm the executhx ol
Ihe strate￿. lorexample around the declslon
to (east to provide a 51rvk•, Is m•n48•d In
th• fir￿ instarKe by the CEO wsth escalation
to ihe Board as required.
Strateyc bu￿ne$S rls* 15 ￿￿eefi at B￿rd
lèvel as a specrfic item on the StTrteyc Risk
The Charity Xlivety setks to influence the
deveioprnent ol polity. led bv
ement bytheCEO aTrdChalr publlc
sertor bodies and ktyinflU¢￿￿r$.
C¢nmw¥tylnttV*d C•rt-Year onded 31* PA¥th 2023
P•J• 15 ￿49

dp•l vLsk r•Mmi
Ilow hth15 manay
Owr•ll0n￿ rlsklln¢hJth
Il*nt• ON Inlomutlon
•nd
is the risk of re5ultini
from in•de4¥•te or failed
InterMI
prD¢esse
projew 4r￿ Qf Systems ¢y
Irom external e¥eThts
lrtdudiw for •*an¥)￿. a
¢ybtr-•it•ck. 11 indudes
legal and opention
risks assOCklt•d with the
Strately. The primary
reSp￿sIbIlty1QrmI￿81rti
these risks resis ITh the first
Ilnt in the delNery ol
SeTh￿*S in a¢(sydan¢t
th tht polk*s and
pro¢¢dufes of the Charity
th overs*ht pro¥lded b¥
Iht 5e¢ond Ilne f¢JrKlh)rh5.
The (harity 15 wewed tote4er*ea Iv4el
ol opernI￿41 risk e¥p05ure ¥Mth
aireed threstrM)bJs •thd A bEvel ol
It￿l￿nce iisk from Sniernal and exterTh•l
events t5 tolerated. however. immediaie
Step5 4Te tskon to fflinimise ihe imwrt
on the pÈople SUpp￿ed throuth
reco¥ery withln d*lined tkn¢*•￿S.
Operational risks are Ilkety to knpaci on
the Ch4riVs rewtation and finanoal
¥lablity and ¢olw*Kes ¢0 be sel
accovdinth.
The Charity has a comwehensi¥e set of
policie5 thich seek ro Jdentfy oper•iional
sks and set out IMr* they are to be
manayd and mitigaied. Thi5 15 supported by
an enterwlse¥th communi¢ativn and
trninirq proiramme. E¥try memberol staff
Is iware of their fe5POn5ibility in relation io
the manaymerf oltsptrational rlsk. Thls Is
efftbedded In •ll iole profiles •nd form5 Part
ol rewlar perforfflanc¢ assessment.
The pro¥1$￿ ol•pwoprlatt Ml to all
i¢h*man¢e C￿mittee$ up to and includl
the Board
Inv*stmefit In systems and processes to
efisure • sltyslartory level ol oper•tlon•l
effic4efKy.
Br•%hts of risk tolerance. includlne near
misses. are esulated lothe 8o•rd and Ils
Commltt¢¢sa5 ippropri•t•.
An inlorrnat￿ man¥ement and diw'ial
irhystmenl strategy Is In pla¢e IN¢￿din8
r•ed prow¢ols for the ￿￿1¥*ment ol
data. testlni ol rbew •ppll¢•tions, •nd
rn5pondlryto cyber-•tt•cks. This Is
yjppyted byeThterpflse.wlde Cyber
Esswtl•ls ac¢rtdit•tion and annual Thlrd-
Party penetr4tw ttstw
The Charrty has enterprisewth and s•r¥l¢•
Busir•*S5CoTht￿u1ty Plin5 IBCP •nd
Dls•ster Re¢overy IDRI Plans In place and
proy•rnmEof tt511ty is plann•d.
Thè m￿tiple chany prole¢ts In the Ch•rlty
¥e m*4ed throulh a robust project
pwramme ¢ontrol board reportlng to th•
Execvtl¥e T¢¥rn •nd o¥ers••n by the Bo•rd
oITru5tees.
EnierptI5e.￿dC SIn￿￿T*S are In place lor
m¥4cemehi olmaltsr Intidents.
Going concern and statutory statements
Accountlng standards requtre th¢ 6oard to considwthe apwowi•teness of the 8olng concwn b•sis
when preparing financial statements. Durin8 2022123. the Group maintained tts investment in it5
f¥oTrt-line workforce Impro￿n& pay. reward5. and wellbeirv&. A5 these cost5 were not fully covered
Locol Authority fvTh15. the Charity used its reseTh*s to Subt￿le the costs. Charity ha5 suffered
PwJ• 16d49

wlth sector.wide recruitment shortages. which has resulted in the use of more e¥pensive agencv
staff and like all business has been imparted by the increases in enew prices. Tts tonsTrder the
appropriatene55 of the going concem basis. foreusts have been prepared to 30September 2024.
With a net cash position of £29m •$ ai 31 M•rth 2023 and a fofecast that the Group will continue tt>
hold a strong liquidity p)silion. the Group 15 confident ihat it has adequate r￿￿UrceS to continue
operalional activitie5 for at least 12 months from the date of this report-
Publk O•n•fft
The Board liven du* consideration to the Charity Cornmis5ion's published 8uidance on the
operation of the public benefit requirement by lookini at the CharitV5 actiwtie5 undertaken durlnl
theyear and can demonstrate that the 5ervfi¢es provlded ¢ontir*ue to have an identifiable benefiL are
dlrectly related to the aims of ihe Charity. and that benefit is to the public or a section of the public.
The Board of Trustees is sathsfied that ihe Ch)rty meet5 the tests with re8ard to public benefit •nd
that the Chirity provKles tanKible ben•frt to a larye section olthe wJblK by pro¥idin8 ¢•re seTvl¢es for
vulnerable adults, aduks Wlth leamlw drffioJltles. M￿trI health coftctms. autlsm. or physical
dlsablllil•s.
Community Iniwaied Care is a not-for-profit orynisation whith encompasses se￿ICe5 Ifom
northern kotland to the south c04St of England. The Charity works with vulneraWe and challengin
adults and does not resiri¢t members of the wblic from being able to benelit by virtue of the akn'lity
t¢ pay of whère a person Il¥es. One ol the loundiry aims of the Charity Is io promote incluslon lor
individuals supported In the communit￿3 in which they INe. This can be chèlleniin8 due to the
barriers relatinq Io social emclusion such as Siilma. access, or discrimination. The Charity helps to
bridge thi$ 8¥p by bulldin8 relationships in the iommunity. by hawn8 • "cart &)" approach io
Inte8ration and provides beneflts to the people we support in communtty xtlvltles. irKludin8
employment opportunbtles and education. It 4150 0￿¢$ opportunrt￿s to other membersolthe wJbllc
throu8h volunteeriw community evènts and shall￿ the use ol our fKilrties.
Th* Charity supports the establishment of social inclusion gfl)UPS to empower the indwidual, which
can be clearly identil*d through the care we provid2 and the partnerships we develop. All ils seThices
are publicly funded by Local Auihorii*s. Health AutlK)ritles or Clinical C¢)mrnis5ionrng Groups. Its alm
Is to provide ihe highest quallty of cafe for anyonè in need fegardless of the serylce userfs situation.
Care service contrarts with publi¢ sertor bodfjes nyjst de￿￿Tr$trate value for money whilst •150
maintainin¢ hi¢h standard5 01 ¢art.
Our re¢o8nisable bertefii Is to those Indlwduals who. for *thatever rnason. are tsnable to Ille
Independently and requi￿ sUPWt to ensure that they havi luifilled lives ¥rKI the people we support
are encouragtdto try newthiryand to be Indepvndent. The Charity tontinuesto inrmwate and meet
nèw challenges for the seNKes it pro¥ides by. for example. the ￿trodUCtion of ￿l$tIVe technoknev
and support to help indr¥lduals lead Independent Ilves.
The Chartty encourages the empfoyment of those who live wlth a disabllity wlthin the or8anlsitK)n
nd has established forums forthe people supported to hokl regular Meetings and partKipate in peer
review of the 5ervKes we deliver. Such peer rewew reports fomi ihe basis of a powerful M￿hOd of
qujlity of care pr¢hfhled and assist in the devek)wneNi Of innov•ti¥e appfoathes to future care
and support could be delivered. As ustr in¥ol¥ement is now at the heart of heatth and social ure
poliry, this is at the heart of èverything we do. Ideas continue to develop which reflect this theme.
C+Thiw**knteyated Ca￿-Y*￿endÈd 31ttM•rth2023
P•p 17 d49

based on the principle5 of per50nalisation, C0-prod￿tiOn and empowermènt and the Charity wlll
continuetoharnessthevoiceofthe peoplewhochooseto be supported by usto informevery element
of its operath)ns.
P05t B•lJnc• SI￿•1 E¥•nt
In May 2023. the Board entered into a meryer aareementwith Inspir* (Partnership Throush Llfel, with
the merger completiwt8 on 31 Jyty 2023.
Plan5 forth• firtur•
Durin8 the 2023124 financial year, the Charlty wlll be focused on the meryer w6th In4*lre (Partnershlp
Through Lrfel Ltd. which t¢)ok plate on l A¥8USt 2023 Ind will involve the integratlon of operatbDnal
services and back-offke 1￿c¢k)n5 to realise syneryies lor both organlsatlms.
The key InftiatS4*5 undertaken duiing the year and noted above under Achievemenls and
Performance will continue to be part olour plans in the 2023124 financial year and for the longer
term. with • focu5 On..
Sev¥ke quallty & InntyAtIDn. uslry the 24n nI￿re ofTechYK*y £￿bled Care work alreadv
implemented, we will continue to transform our support and Imate where techr￿10￿ can
enhonce our care delbvery model. We wlll continue to enhance the work of our cllnical tearn
throu8h the addition ol profess¢onal Ps￿01011$ts to sUpp￿t and infonn our ipproa¢h io trauma
Informed care.
Hom• irn¥n t•lert. we will ¢￿tinUe Qo deveknp our people usiry our new le•rran8 experience
for ffontllne colleaeues IGROWI, which wa5 rolled-OUt across the oryanls•tb)n In early 2023 •hd
will be developed further throu8hout 2023124.
Comrnunlty Ebyai•m•nt. we will ¢oniiNue to devebp comm￿ltieS In 4¥th1th we operate
thrO￿h 8reJter enlaymèrt ai the polKy It￿1. A new poli¢y team will focus on en8•8ement
wlth ￿TrMent and the nailonal de￿• •rouThl the f￿Ule of the %xl•l care sector.
2.4 Strurture, Govemance and ManaKement
O••rd of TrustW5 llhe Bo•rd")
For the purposes of the Companles Ad 2006. the Trustees are also the Dirertors ol the Charlty. The
Board ¢onsi$1s of up 10 15 Trustees, Includi￿ the Chair. Deputy Chair. •nd a Senior Independent
Trustee. and has the diverw. expertlse. and experlebKe to satlsfy its legal obli8a1￿￿s, safeguard the
asset5 of the Charity, provide leadership and Strat￿bC dlreuion whllsttomplemendni and 5UPPOrtlni
Executiyè Team who fflana8e the Charbty on a d￿-t0* b•sls.
A Trustee skllls matrix is malntained ￿ the ¢￿￿panY St¢￿t￿ry and developrnent opportunlties are
fevitwèd on a reiular ba515 to ensure the 8oard continues to meei the chan8in8 needs and demands
of ihe Charity. An extemal 8ovemance re¥￿w was commtssioned in early 2020 in accordance with
Ihe re¢ommendations of the Charity Govern￿ Code. It con¢lud¢d that the Board was working
effectfvely. arwj thè Board agreed to impler￿ent its fecommendations in fvll. In the year. the Board
has undtrtaken a pertorrnarKe evaluation of its effedNeness and of Its Chair. cornpri5in8 a written
survey for complètion by Trustee5. 1'.I conversalions between the Chalr and Trustees, and I:1
P•9• 18d49

conversations between the Senior In4Jependent Trustee and Try￿tte$ and the Execuifve Team. Its
8oals were to rtaffirm thai the governan￿ arrangements were fft for purpose 4ainst the changing
soual care and ch•rity larrfsscape and that they rèmained consisteni with the tharit¢s aims ond
oblectlves.
Trustees are appolnted by extemal ad¥ertlsÈment and seThe a three.year term before f•cit
retiremenl or re-elertion upto• maximum ofnine years In offKe. New Tru5tee5 receivè a programme
of induct￿￿ which includes service visrts. a presentation by the senior mana8ement ream and access
to an electronic reading room. whith Contains an avtrvlew of the Charlty and key documents
concernln8 Its constitulion, ￿VernanCe arratwements and the roles ènd responsibilities of Trustees.
The Trustees are not remunerated do feceNe reasonable out of ￿￿ket expen5e5 for atttndit
eoard rneetinis, in attordance with the Trustee expense5 policv.
The Board meets at le•st four ilmes • ￿ar to monrtor perforni•rKe alainst str)teKy, Lrtllislnl a fullv
comprthtn51Vt suitt of documents through whKh the Charity meets its obligations fo the Charitl
Commls5ion and OSCR. satlsfies the requiremerfs of the Charitfjes Act and Com￿nY law, and deliveTs
tts underlyin8 otiiective5 and responsibiliti￿ stated ￿th1Th its MemorarKlum and Artldes of
Association. Whilst the Board fetalns Individual and collective reswjnsibility for en5urin8 compllarKe
nd Board effectivenw. li delrfates elements of risk mana8ernent and gains addiilonal assurarKe
and r*¢ommendations throu8h a scheme of del¢8•iion afid ihe use of Sub-committees, all of whbth
havt wrltten tenns of referenc• and whlth are ¢e¥lewed and •ppro¥ed on •n •nwal bays.
The Chaflty follows the Ch•rity Cowate Governance Code, adheriry to its se¥en principles, •$ well
as the fNe cor• principle5 of the Scottish Go¥emance Code. a5 detabled bebw..
Orynisaiknnal purpose
Oryanb5alional pLws*
The Board periodical￿ rewiews
its charitable Purpo￿ and the
strattiic KPIS. The 6oard is
dear about the Charfjty's
purpose and will deliver.
throuBh the strate8y refresh.
dear and 5U5tainablt buslness
plan.
Leadership
Leader5hlp
The Board and Indlvldual
Trustees
take
colective
responsibilrty for de¢i5ions,
rnaki￿ sure ihe ChariV5
valuts are r*flerted in its work.
Inieerity
Board beha¥iow
Collectively tht Board
indeyndtnt in its decision
makin8.
safe8uafds
the
Charitfs reputstion aryl in
C¥e-Ye¥endod al¥ March 2013
P••• 190149

the best interests ofthe Charity
and Its siakeholders.
Decis￿n-makin& ri5K and
contry
Control
The Board has establyshed a
sthwn* of d¢l*8atitsn and
monitors effective del•gation.
ontrol. and nsk assessment
management SV5tems. The
eoard is clear that Its wim•ry
purpose is strategic.
8o•rd effe￿￿ene$S
Effe¢tr4eness
The Board rewlar￿ rev4M its
perforniance and wwks as an
effective team. a bai•n¢e
of skllls. backgrounds. and
knowledge to make informed
d•clsbons.
fquality OvArstly and Inclu￿n
The Board has trustees wilh a
wlde ¥arlety of ￿rSpeCtiVes.
experiences and skills and rs
supportive of the prlnclples of
equality and dfverslty.
Openness aThJ attoumabillty
The 8oard enswes the Charity
has le8ltima¢y in reprèsentino
Its
beneficl•rles
and
stakeholders
lakes
seriously its responsibllliy for
buildin8 public trust and
confidence In Its ¥￿Ik.
s￿.¢9MmIttl
The Btsard ofTru5tee50perate5 a number olStkn.ComrnltteestosuppDrt and del￿erthe oryanlsation's
5trate8ic priorities through detailed understanding and assurancè on 5pecifK areJ5 of delegated risk
and compliance. The folk)win8 Committees have been optrational in the ptrh)d. meèt quarterly and
an tsutllnè of ihe tenns of reference for exh ts noted below..
Audit and Ri5& Comffltttee
Quality and St?rvJards Cornmittee
Finance 4r0 Imie5tment Committee
Rernunefatlon and Nominations C4ynfflitiee
Scotland Q>mmittee
The Audli w¥1 Rls* Cornrnl¢toe has three pnmary areas of respon5ilH'lity". en5ursn8 the accuracy of
exlernal financial reporti￿ including the relatw)Dship with exter￿1 auditors- the appointment and
oversisht of internal au(ktor5' over5iGht of the risk and ￿￿r01 Iramewot*.. and ovèrsight of
PwJ•20(rf49

en￿rOnmental. sodal and governance matter5. Duri￿ the year. the Ctynrnittee 3150 assumed
responsik4lity for ovtrsi8ht of emiironmental. social •nd Ko¥emanc* mattèrs affètting the Charlty.
Th• Qualliy and Stanthrds CoNwnltt•e acts as an o¥er5TrBht committee in COnnert￿ with the
regulatory compliance and delivery ol care JrKI 5UPPOrt ser46ces and lakes assurance that the Charity
15 well led. with effertlvt systems and yocesses In place to compty with health and social care
lew'slatlon and best practice. The Committee revlews key performance indicator5 receives OPtraiic*nal
reports and rnonitors the complalnts process and lee¢lbKk Ircrfn the people supported. thetr families
and staff. to ensure that indi¥Kluals lead rewardir* lfy*s and achieve the best possible outcome5.
Th• FhwK• and Iw•estnMt wovldes 8uthnce and 5UPPUrt at all st¥es of the I￿51nesS
plannini cyde, from formulatln8 the siraieBl¢ fi'nancial pian through lo linali%n6 the ann￿1 bJd6et
and business plan. The ComM￿¢e reviews perfomance against plans and forecasts for the ye•r.
indudin8 anoversl8ht of all 518nificant propds 1nv0fvl￿ both investment and dNe5trnentolr*sources
and capitol, 5**kin8 Board approval. as necessary. In C￿l￿[*t￿)n with the above. the Committee
monitofs the lewel ol re5er¥es and liquidity a8ain5t policy and rnports its findiny and
recornmenthiions to the 8ts•rd accordlnthf.
Th¢ R•mun•f•tlon and Commltt•• is primarlly responsible lor ensuring 8ood practices
are in place in rèlatlon io all relevant ￿el$latThe and re8ulatory requirements of ihe Board bv
establishin& •menth"n& and Monitori￿ the corwrate governance processes *)d prartlces of the
or8anls•tlon. The C(￿MIltee has responsibillty for the appolntmeni evaluatlon of performarKe and
deVel0F￿n10Iiht Board. TrLbStee5andthe EMecutNeTeam and hasdele8ated authority tOd￿*￿iNe
Ihe rernuneration of the Chief Executl¥e and the Executive Team •r*d the 4pprovJl and rnonit0r1￿ of
systems for appraising the Executive Team.
The W¢)thr¢• C•rnmlttee scrutinises oryanis•tioNI de¥elowent •nd wo￿or(• strat•8les and
rtcornmending approval io the Board. It Is responsible for takin8 a￿￿rar￿¢ thai Core human rtsour¢e
licies are re¥ularly re¥ie**d and •re complb•nt with appropriate legtslation/re8ulatory
reqyiremenis Includi￿ the CQC'S Well Led Frimework, the Cafe Inspectorate's National Care
Stsndards and the Scoitish Social Sefwces Council Fit to Practice Framework. Workforce strate8
include those for reward. w and reCO￿lt10n and the Committee takes assurance ihat arran8ements
ar• in place to mana8e the workforce a841￿ •8r*ed Kpls and that there Is approwlate trainlnl,
en8•8ement. •nd feedbxk Irf#i) staff.
The Scolland Commltt•• rewews delryery ofthe agreed strategy and impr<wement plans forscotland
aioinst kty internal mlbestones. The Cornmittee ct)nsid*rs plans for and pr￿￿5$ with organisational
developmeni in Scotland and O￿lS¢e$ initiatives that are in place to ￿e￿lOP re￿10￿$. the ctyporate
ofble •nd partn•rship worki￿5 in Scotland.
The Btsaid has the power to establish ad-hoc workin8 ¢roup5 and advi50ry Board5 as and when
required, utllisirrf both int*mal and extemal prolessiona15 as necessary. During the pandtmit one
such 6roup was con¥ened (the Ethics Cornmitteel. with the purpose of •dvisin8 on decisions relatino
to the reguL•tions and restnctions biou8M •boyt by the Pandèm￿ and to fomiulate Ch•riVs
policy response. The Committee fi￿t on one occawn during the year. In ¥dditbon. the Charity and
continued to ￿10 quarterty ifilomial Board meetrys in between the schedu￿d. formal 8oard
meetiw.
P•o•21 +7149

The Chief Exe¢utr¥e Officer 15 authorised to man3Èe the Charity on a da¥404la¥ basis under a wfttten
scheme of delegation from the 8oard, which is revkn¥ed annual￿r. The Chief Executive OlfKer has an
EXeCUtp￿ Team which is responsible for the deltvery of the strategic plan, ar¥J it meets form•1
monthly, to review the key perfonnance indicators for ihe oryanisation and to keep abreast of
developments in the orBanisation 8enerolly. The Executive Tearn brin6S tO8etk*r the most senlor
managers from Opefations and Support Services to fvrther develop ownership and delTr￿ry of the
strate8i¢ plan.
A5 at 31 PAarch 2023. the Charfty had a workforce headcount of 5.253. Accordlw to the fepwt
publish￿ at •rbd of 2022 by Skills for Care. the sertor a¥era8e colleague turnover is 29%. Durlrq
year the Charity recorded a tUr￿￿tr of 25%12022.. 28%). better th•n the sector avera￿. The
focus on re.evaluatini and streamlining re¢rultment pro¢e$5, as well 0$ the introduction ol new
ruitrnent ump11￿. played a 5i8nifKant wrt in the year4M￿ar Improvement.
The Charity is iware of the challenges the sectof faces and. Internally. also sh•rpen*d ￿ focus on
colleague wellbein8 and ￿arnIng inrtiatfves to make collwues the best they can be, whilst publicly
¢oniinuin8 to ¢ampiqn lor lair pay and better conditions lor everyone in S￿141 care.
2.4 Reference and Admln15trallon D•ta115
Ufe Pr•sld•nt:
Or Davld Robertson
Elizabeih Raper ICh•i¢l
Teresa Fenech
Shaun Gallagher
Sirnon Leaioyd
Nigel Lemrnon
Arnanda de Ryk
Keith Rhodes
Jay Muihu Ire5i8ned 9 June 20231
Wallace Dobbin
ma￿ WeJrn¢
Sue funmore
Janet Ryan (appointed 23 N1•￿h 20231
COM￿￿¥ Se£ret¥r.
Dawd Hedlry
James Kane
P•N224*49

England and Wales=
Scoiland..
Cornpany Registrat￿￿ N￿Mber.
519
SC03%71
02225727
Rrylst•fed Offlce Addrtss:
Community InteKraled Care
2 Old Market Court
Miners W•y
Widnes
Cheshire
WA8 7SP
Lloyds 8ank PIC
53 Kin8 Street
Manchesier
M2 4LQ
Audll•rn:
MHA
Wei8htfflins iLP
IC(J Old Hall sireèt
vefpgol
2 London Wall Place
London
EC2Y SAU
Intemal Audlton:
l•i¥esinw m•A￿er$.
Cazenove Capital Manalement
2 LondN Wall Plac*
London
EC2Y SAU
ASM Risk Assurance Service5 LLP
Festival Wav
F*stlvil Park
Stoke.on.Trent STI $88
The Charitvs princlpal oblect is to promote. lor the publi( benefK the relief ol tlM>se IN need
because ofyouth, 4e, ill-￿41￿. w dlsabillty th1o￿hOul the Unlt•d Kinidorn.
SLlttmént by the Truslees In perfonnance of thdr statutory dutl•s In *ce(KdabKe wlth
s17211l af the Companles Art 1006
The frustees consider, both individually and together. that they have arted in the way they consider,
In good farth, would be most likèfyto Pfomote the wccessofthe Charity forthe benefrt ol ils members
s a whole Ih¥¥ir48 due re8ard to ihe stakeholdefs aTrJ matter5 Sel out in s17211l la-fj of the Act) In
thè decisions taken duriTha Ihe year èndtd 31 March 2023. By reference io ihe strate8Sc plan lor 2018
to 2023 and the work bein8 ￿dertake*l to refresh th¢s wsth the Best Lite Possi￿ work referred to In
this report..
The pl•n is deylred to have a I0￿-tem) benefici•l wnp•ct on tht Charity and to contribute to
its success in delb￿11￿ better quality. more person<entred services forthe people we support.
The seven indKators of succe55 are furthef SllPP)rttd by the staiement on the Power of Three
a strategic commitment ev¢ryihAw is for the benefrt of colleawes, people
supported and communilie5.
ColleaKues are fvndamental to e¥erythin8 the Clwlty doe5 and to Fyoviding the best quality
care to people It suppcrfts. We aim to be • responsiblè employer in our approach to the pay
and benefrts our colleaeues ￿¢￿¢. The health. safety and well-bein8 of our colleague5 Is one
of our piimary considerations in the way we do business. Thi5 year. the Charity has continually
ConwnuTr¢ylrwMed C¥Q-yeartn￿d 311¢ M¥th2013
Pty¥23d4•

asked what more ¢ould be done lor colleaeves to helpwlth thallenge5 they have faced and has
Irwested In t*)th the t3n¥ible lour coronwirus pay response) and thè intan8ible linvestment In
wellbeirvasupport atryj actlvfitiesl.
As a Charlty reBulated by the Cafe Quality Commis5Ion In En8land and the Car* Inspectorate In
scotland. there is a duty to provide cafè seThice5 that are safe, effective. carin& resptsnsive and
well-led. The Trustees, Yb iheir detisknn makn'n& a￿ayS consider not onty re8ulatory
cornmitments but also w*￿t more can be done to Imwove the quality of seMté5 and live5 of
the people supported.
The Chafity aims to act responsibty lalrty In dealitw Wbth suppliers ￿ creatlng strateg1¢
lationshlps and ¢p*rètin8 lair pwnent principles. as well •5 open and transparent to-
operatlort wfth relulators. all of whom are integrnl to the su¢ce551ul delivery of the strate8i¢
plan. We value all our swpllers and ha¥e annual contracts affid quorterly 5er¥lce revlew
mettln8s with our kty SU￿￿er
As frustees are tusttsdian5 of the Charlty, str•teGk plan Is lfitefided to 5ewre a robust and
SUSt•inable charity that ¥AII continue io be able to fvlfil Sts purpoge for many years to Come.
The Impact upon declsk)n maklnl of thls aim i5 clear delNered through Boord and Sub-
Comrnittee slnKture. whi¢h has apwopnate oversiiht of the both the Investment and re5er¥e$
policies. It is the intentitin to ￿have re5ponsibty and ensure that m•n•8emefit operate the
buslness In a responsible manner •nd wlth the hwhest st•nd•rds of buslneu conduct and 8ood
iovernance by adopting a robust rtsk mana¢ement process, Settl￿ •nd re¥iewini B￿rd risk
Oppelltt •hd irnplementini specllk measures to ènsure compllance.
Whèn •cqubrin8 Acces5 Commvnlty Servites and mff8in8 With Lile Opportunltles Trus¢ the
Cha￿ty¢nI￿edwlth •ll stakeholdersto ensurethe seryice iransfer was seamless. St•keholders
Included the people SUP[￿ed and their famllies. empkny&e5, and commlssloners and the
Charliy will benefit from the addltlonal surplus that the r)ew seryices will le￿at*.
StrwTh4ln• Én•ryy and Cwbon R•portkni ISEai>
Under Statutory Instrumeni1$12018111551 arKI the Environmental Reportiw Guidellne5. the Charlty
Is requlred to ￿pOrt ty) 8reenh¢ust las ernissions and ener@v con5umptitsn. In dischargin8 dutles
under this and the Govemm*nV5 Enew Saw'ni Opportunity Schemè, the Charity en8aged external
experttse to review the ￿rtIO1￿ of optraiini srtes. cakulate energy usaoe •nd provide actlonable
feedback on how lo re￿￿e the •ss¢xi*ed catkn Iwtprint. The Charivs ener8yand fuel Usa￿ we
Iculated at 6.3m kwh which equates to 1.236 to1￿5 of C02 emitted or 2.834 kwh per person
gupported •$ at 31 March 202312022.. 4.4(*kVthI. The cal(L￿￿tion refers to all ener8y usaie billed
over ihe period with exlrapofations used for missiThg periods and seasonallty ukulatlons in respert ol
8ès usage. The Charbty continues to look for Cost effrftive ol red￿Ing its tarbtsn lootprlnt and
Is committed as part of The 8est Lile Possiblè strate8Y to reduce u11x￿ emissions. During the year,
the Charity has..
Impltmented behav￿￿1 chan8e 1nrt6ai1¥￿ ftyempl¢)yees and people supported.
Rolled.out the Takin8 Char8e Campaign. offered free e-￿arnIn• and accesyble toolklts to
people who wryk in and Kcess S￿la1 care. to enable them to reduce entr￿ usage and save on
their energy bills. The campaign featured on BBC Northwest Ton4ht.
Installed smart meters and other ener8y rnonitori￿ tools.
Committed to Ustry ener￿ effKient l¢hibulbs, where applicable.
24rf49

15 Statement of Trustee< Responslbllltles
TheTru5tEes (who are also directors of Community Integrated Care lor the purposes of Company lawl
afe responsible for weparing the Trnstees. Report and the finan¢ial statements in accordance with
applicable law and United Kingdom Accountin8 Slandards (United King&)m Generally Accepted
Accountini Pract￿1.
C¢xnpany low requires the Trustees to wepare financial 5taten*nts lor each financial year, ¢l¥lry •
true and f•ir vlew of the smte ol affair5 of the Ch•rity and of the incornin8 resources arml application
of resources, including ihe in¢ome and expenditure accounL of th* 8roup over t￿t period. In
preparing these financial Malemenl5. the Trustees are required tv..
• St￿(t suitable accounti￿ polldes and then apply them conystentlv..
• obserye the methods and principles in the Charities SORP;
make I￿￿MentS and e5timate5 that are rea50r4ble and prudenL'
• state whether applicable UK Accounth"ni St•ndards ha￿ been folh)wed. subject to any matert41
departyres dlsclosed and explained in the financial 5tatements,'
givt due c0r*sidefat￿• to Charity Commission wblished Guidance and Tr* Office of ih• kott15h
Charlty Aelulator on the operatign of the Public Benefit requirement. and
prepare the finand•l siatements on the eoini con￿rn basis unbess It is Inapwopr￿Ie to presurne
th* the ¢haritablt company will continu• busfiness.
The Trusiees are responsible for keewnl woper a¢¢ount6ni records that disc105e with reasonable
curacy at any tlme the flnarKial posiiw)n of the Charity and enable them io ensure ihat the financlal
staiements iomplywith the Companies Art 20C6. thecharities •nd Trustee Investment (Scotlandl Act
2CKIS and the Charities Attotsnis Iscotlandl re8ulatlon5 2LM)61•5 •mèndedl. They are also responsible
for sale8u•rdin8 the assets of the Charlty and hence for t•klni f*•wnable steps for the pre￿￿tIon
and detettlon of fraud arKI other irre8ul•rities.
The TrusiÈes are responslble for the m•inlenance and integrity ol the corp)rate and financlal
Information included on ihe Ch•riV> website. LewslatIt￿ in the united Kin8dom 8ovemin8 the
preparation and dissemination of financi•l statemenls may differ frorn legislation In other
urlsdKtion5.
St•t•ffl•nl •• lodlxlosuf• of Infornth to •udlta
In 50 far a5 the TN5tees are aware •t the time of •pwOv1￿ the Trustees. Annual Report..
there Is n¢ relevant inform*ion. ￿1￿8 inlorm•tion nee&d by the auditor In c￿re￿lOn with
eparing the report. of which the Group's audrtor is unaware: and
the Trustee¥ hwing made enquiries of fellow directors and the Group's •uditorthat they ought to
have individually taken. have each taken all steps that hel5he is obliged io take as a dirertor lo
makethem5elves awareof any relevanl aLKlit information and to establish that the a4Kliior is Jw•re
of thai InfOrMat￿n.
Audltor5
After a competitfft tenderY* exercise. the Board appointed MHA as external auditors at its meetlng
on 7 Detember 2022. A fesolution to reappoint MHA as auditors will be prow5ed at th* 8oard
PA•0 250149

meetin8 to be held on 21 September 2023. The Annual R¢F)Crt of the Trustees of Community
Inttgrated Care was approved by Bo•rd olcommunity Integrated Care and signed on their behalf
Eliiabèth Rapw..
Chalr of Trustees
Date:

COMMUNITY INTEGRATED CARED
YEAR ENDED 31 MRCH 2023
INDEPENDENT AUDffOR'S REPORT TO THE MEMBERS OF COIAMUNrrY IIITEGRATED CARE
Oplnlon
We ha¥e ihe fwnual slatemerts olC(rfnrYwr* Irw C•r• {th&'parent chwitabkn ccry*y')
arKI its subsid1￿9& (tho '9￿up.) for th? year •ndod 31 March 2023 comFrfiSe ths CMsolidat8d
Stslemenl ol Financ¢al AthiityOS. lh• Stateff*nl of FkncLql ConsO￿ated and Ch¥n'ty
St8tÈmènt ol Finanual PowtTh, Conx4idalod Ststom•nt of Cash Fbm and rths to Ihg ffinanual
5tst•m•nts, IrKhJdng • $umwy cl SIJn￿￿•rtt xco￿t￿9 Th• financlal reprytrw fraM¢wO￿ that
as beon applied in I￿l￿p1¥p￿¥th>n ￿ applicabkn law Unit•d ￿.￿0￿0M ACCO￿tir￿j Stand*ds. i￿ludin9
FinAnclal Repoiting Standwd 102 The Financial Romxtng Slandard •pplko)1o In tho UK and Rtrpublic of
Iml8nd (United G•nwally Puxpt•d AccountiThJ PrxtiL¥}.
In our OFlniw ffflarK4•1 sta1wn￿.
tyv• A Inki rA¥l ¥lttt ol th• slate of th• 9roup's and p*•nt ¢h•r*th cryany'j •ffth w at
31 Mwch 2023, aThJ ol r•gowces wvj •ppk&lh)n of resour￿$. Indudkng Its kncomo
and èxpondrture. lor Ihg yéar then ￿j?d.
Praclico: and
ho￿ been FThpar•d li Kc*yd•K• with the ￿￿￿•mont$ of the Col￿n*$ Act 2006 and lh•
charit￿ Truglee Invesknent IScotsndlAd2(M)S WKI 8 01 Ih•Chwilkns*££ou
{So)Oandl R•ju￿t￿l 2CIX.
WFJ Cwducied ow p4*Jll &•ndath M A￿liting (UKI IIW IUK}} •nd
¥wllcabl• law. r•w$i￿lI￿"eJ under Ihosa slandwds •r• lurth¢r d•B¢xlbed In A￿1110￿¥
R•spons*¥'lit¢e8 lry ¥4￿ d tho fwwnci•l st*nwnls GorA￿￿ ol report.
We ￿ hd•porrfJent of 9W paronl ¢hail￿O company kn occtrdanc• vrtth lh• othical
rnquir•m•nts Ihot •r• r*vanl to osx audit ol th• firwnclal slatemnts in lh• UK, Inc￿1)ng FRC'S Ethical
Standard, and w8 have fu￿lled wr olh•r •thul ￿$p￿lS￿l11l￿ in xc¢xdJnc• wilh the￿ roquirornenlj.
Wè Ihal Ihe aydii •vthtKe we have obt•n•J 68 sullknnt and appryJriat• to provhjo • b4￿.# for our
opinbn.
Condwlom r•lallng to gokng
In wdiung the ffinan¢i•l $I•t•M￿ts, w• have cfjrthJ•d ihal Ihe Trustaos. us• of lh8 goty ¢4n¢wn bas6•
ol accounting In tho w•par•tIL￿ of Ihts ffiftancl￿ 8tatementB r• 8rwwat•. eva￿0t￿ of thè Trusle8•'
a6s*ssmnt ol lh• •nbty'6 ability to c(nlmu• to •dopt th• go1￿ c(w￿m b•sisof w£ountiig ndudod crilul
Bawl t￿ the *t)rk ￿ have p•rt￿rned. we have not 6d•thifiad any fflaWri•l urK•rtaknii•$ rnlalSng to ￿nIS
or conditions that. ind￿d￿lty or t￿1•at￿O￿. may east swfunl doubt on tr*• chwTlabkn companys abihty
lo contSnue ag • goir¥J ￿C•M lor a p￿￿ of * 1gUt rTb>kn$ from t•h￿Tr the fjnark>•l slat8ments
are •ulhmd for Iss￿.
IM r8lev8ni sac1￿8 ol Ihbs leFtvI.
P•J• 2Ttrf49

COMMUNrrY IMTEGRATED CARED
YEAR ENDED 31 MARCH 20ZJ
•4DEPENDEMT AUIMnM'S REPO1￿ TO THE MEWBEAS OF COMMUNITY IMTEGIIATEO CARE
Ir￿ude￿ kn Ihtr annual repjrt, other Ihan the fwwcial slatements aThJ audrt￿5 mport thèraon. Our
opnKJn on tho financial Stsiemenls doos cov•r lh• olhèr infiThat*)n and. exceptlo tho extent oth￿13•
In ¢wn¥dion audit d the statements. ow rnS1>￿•￿>1Ify 1$ lo read iho othor inlonnati
and. In dowig $0. consKJor whothw is mat8rialty W￿0n￿stant *ith t￿ fm•nc4al
slatements or cvar knovAeth3e oblained In IM audit or 01￿1￿e appèars lo be maknially mlsslat¢d. 11 ¥
ntify such mat•n"al irKonsl¥t¢￿YoS ￿ aFyaf8nt mgtorial rnlsstatemants, wtr rtyLJired to d&l•miin•
vthether Ihefe is 8 mat8rtal mjsslaiemenl in the fin￿la1 slatèmonts (Y a matarial mlsslalwnont ofth• other
Irormat￿n. If, bas•d ￿ Ih• th we havo peth¥m￿. tA* thal thw• o • m•t•nd mi8slatsm•n¢
ollhls othw kn1crn•t￿, W• arn f•qLwed to th•1 fact.
W• h•w• rK4hknY4 kn r•wt ￿ th18 rn9wd.
lh• Inlomwlion 9￿•￿ h th• Tru8l•K' rw Imctyp￿aurVj lh• Llir8Ctm' rw Stral•g
roport pwar•d lor the rAYFO86S ol e41mpany Iwl lor tho fift￿¢141 y•8ff for whic*b IM ffin•nci
Stat•m•nts ￿ pl•p¥￿ ty c(msL8t•nt *lth lh• financ￿ ltst•ff￿nl$'. and
th• Strat•gk faport and Truslo0s' f•FQrt IhKtyrw•lMig Iho OY•clw¥' rwll h•8 be•n pr•pw•d
M•l¢•f• •)n ththkh ￿ •r• rnquhd to r•port by •xupllon
lh• IW of •nd w￿1•￿t￿l¥J of IM group and ¢h•it•bto c(ry•ny it¥
r¢)rtM￿l oblain•d h th• th• a￿111. ￿ hv4• nol *JwrtlllMI mr411•lorwts In th•
W• hrni noNnq to f•PQrt kn r•gp•¢I ol lolky*ty mot1￿ th r￿¥100n to *h*dth th• Conynl•s Act
or th• Charifi08 kcounts l&otk3nd} R•]￿al￿1• 2(#)6 rwtros UB lo r•wrf to you 01, kn opx opknth..
ad•qu•t• for our audii hav8 not b•¢n r•cwed frcyn branchs not ￿￿rted by us..
th• ptrènt chanlablo companY• f¥wKa"al slaiwnonls not in •Jr•em•nt wlth th• 4cwJntJng
records and r•lym$,' c*
hawo nol r•c•ivtid all the inform•lx)n and •xpl•n¥ti(rn requkn for our or
R••pon•lbllhl•• ol Trn•t•
8xFdaW￿d MOTO luuy Truste85' $18l•menl included h th• Trust•es' knnual Raport.
im Trusttts are also lh• Owedor5 of Ih charlabl8 for Ihe wposes ol company lawl ar•
r•SpL￿1b18 lor the preparat￿ of tho staternonts and for satisfiod that they 9ive a Irue and
fak vlow, and for suth internal control as ts TfVStws detemiine Is ntt•$88ry to enable the of
finandal stal&Mnls Ihat arn fr80 frcrfn mat•riBI rThsslatwn8n( to Ir￿J￿ crf Orror.
P••• ￿￿49

COMMUNITY INTEGRATED CARED
YEAR eNoED 31 MARCH 2023
IMoepENOENT AUDITOR'S REPORT TO THE MeiiJBERS OF COMMUNrrY IMTEGRATED CARE
(CONTINUED)
In prepwmio the f￿￿981 sta1wn￿, the Tnjstees *t r¢5￿1b1￿ fc* asse56WLg tr• tyoup's and parent
wItab￿ eonynY$ ats￿lty to contirwts as a ec￿e￿n. dthww. ag apF*abk•, mattw3 rebi•d to
@￿￿9 concern u￿nathe90Ing ¢crtem Wsofaccounllng wilts8thèTrustaes ortheT flt•Tra to liquwjaie
do x).
Audiioe• m•pon•lbllltl•¥ forth• •uth ￿ th• Iln*n¢W •t•t•mwts
W* have be•n apponted as under 8¢¢t•)n 4411Xc} of tho e￿or1￿￿ Trusloe Inveslm•nt
{sc￿lIand) 2005 und•r th• Cryryni•s Acl 2006 rgp(xt in •cL4¥dar￿ ¥thh r¢gUI•l￿n$ m*1•
Ow obhecdvès to obtaln reagonabkn obwt wbelher lh• firwcK•l Statern￿ts •$ • ar•
froefrom mat¥rial nthlatomwil. tofrawj or mr, tr*iSSU8 an auditrfs r•portlhat includes
our opknlon. Rfrasonablg asswance Is a high ol ￿SU￿nCe. tMA is not • guarant•e Ihat an audit
eonthjcted in wth ISAS IUKI ah¥ays detect a rnptwial rnksststement # exists.
Misslaiemenls can ths• from frJwl r* •rror aThl wo considw•d Ma1￿￿1 rf, in<hvidualty or in thè aggrogate,
thoy ¢wid r•asonabty be •xpad•d k> W￿nc41h9 doc￿1(%1•01￿￿rst•￿$n M Iha ba￿5 olthe
financial stalements.
Irwulortll•s. trKludwy frwj. •rn kn8tsrus ol r*>n-¢<ry￿ 14w8 •ThJ f•gul•lh)n8. W• design
prI￿ad￿￿$ kn lrt *￿th r•spcffl•knllltles, above. lo detect mjtsriil mtsstatements in r•swrt of
r•9thariti•3, induth.ng fra￿J. Tlw ¥popfie woc•dvre8 ts IIMS •ngg9emont lh• •xt•ni to Wh￿ th•8•
e c8p•W of detec¥rwJ irr•￿18￿11￿•. fr•ud Is d•tal￿d bkn.
Oblowmw on uTrJ•rslaTrJry ol tho 10oal and fra￿￿￿kS that Ihe onlity opor•t•$ In.
focuslng on thosè laws and r•gulalws that tt•d a dlrecl all￿1 ￿ Ihe ffinancK•l st8temnts.'
Enquiry of ma￿0￿ment and Ihose dwged govmnc¥ to Idontlfy 8ny Instance8 01 known or
8USPOCtod Instanc￿ of fraud.,
EThJuiry ol managoment and Cha￿•d Th*h •YoUr￿ rthal aNI Fot•thl Mtlgal#Jn
and daims:
Ewulry ol rnan•9Vn￿I dw98d ¥thlih gO¥•M￿ thnbfy any Inst￿re* ol ncffj.
R¢vkn*ing I￿ deS￿n W￿1 Implem8ntstKm of control syst•ffls kn plac•:
T•stlThJ tho Opera1￿¢1 •ff•clveneM of lh• rorthb.
P•rformry Judit wort o¥w th• olm•nagtsment o¥wrkl8 OIC￿troll. IncknJ¥w 1o$1kng 011￿MIl
•nlrt•s and olher adI￿￿OnI$ fof 8pprwa1on￿S.
Evaluallng lh• busirw rnlionalo of &iwik*nt Iran6•￿ (Art￿09 Il* ThJm*l o)ur8e oflyJsinas$,
aThl revlewiTh3 acco￿¢*n9 eslkn•tos lor bias,
R•vlwr¥J mnut88 ol rrwW$ ol chwgod with 9ob*m•nc•.'
A•vwing finarKK4 slat•m•nl JrKI teslwig to supwfwig lo as￿SS
compl&8￿e with ¥ppkabl• Lqws WKI rgwl•tlon$.
8•¢￿8￿01th161￿9ro￿tkn1w￿rf￿•Mlrt.th￿tl¥¥ iiskth•ttA*èwW notdele¢i41 Irr•gul•ni*s. knclud*
those lèadry lo a malwial fft55tat•merf in ihe fin*)cial stat•men¢s or Th)n-complianc• with rogulalH)n.
Thi% iisk In¢reas•s the more Ihal comyknce wrth 8 law GY r•gul•tiM kn rnmoN*d from the everts #nd
transactions rgfflocied in the ffftancial slat•m•nts. as we 7Ardl b8 ￿$S lo twjme awaro of instancos of
non￿mPlI￿nCe. The rfgk is also weater reg•rdll￿ occurrrvJ duo to Iraud rather than erTOT, a•
Afvrlhgrd•scdpbonofour respun￿bil￿sI(*thfj ow5l0fth•fffianck￿ is ￿￿41•d ontho Financi•l
Rèpjrting Cwnril's websit• al: htlpsJlw*w.frc.owg.uhJ(￿r.wc￿￿AudiVAUdit-•nd4$sUranCOlSIand
and*uKlan￿StaThJardHnd*￿1danC￿-audrt￿￿AlbfvWwns1￿h1es￿oT￿XIrflD¢￿rptsOn4Jl.
X*o149

COIAMUNITY WTEGRATED URED
YEAR ENDED 31 MARCH 2023
*IDEPENDEKf AUDITOR'S REPORT TO THE MEMBERS OF COIAMUNrrY ￿TEGRATED CARE
(CONTW4U£D)
ol th1* r•port
Part 18 of th• Conyn* Act 2rM)6 to Iho cl)aritth c(MryHny's Tntstè#s, as a trAdy. in accothnc¥
wlth R•guLrfon 10 of th¢ Chwlt* A¢<￿rtS (S¢ofjw￿l Reguk91hM 2rKfj. Our audft has be8n
und8rlak•n so that we might stat• lo th• than"labl• ￿V￿￿'S n￿berS tI￿se mattèrs ar8 requ￿1 to
stst• to thwn in an 0￿Jit￿5 report 8NI for rK) othef purposè. To frJlknJt extent perniited by law, wo do
not accopt or assumè rèspMwt41ty to anyon• othar than th* thwrtablg company and the charftabl
¢(￿nY'S mernt￿ w a b(rfty. lorow audlt Irs tr4"$ r•pyL Ilw opinw)nB ￿ hav• lom•d.
sI￿rt PA¢Kay 8Se FCA DChA (Why A￿J1*y
For arkl OA boh*f ol MHA. Slalutory A￿lI￿v
Lonkn. United KiTh3
D•t•'. 0611012023
Is lh• tr•dry nam• of Mxlntyr• Hu￿￿ LLP. • thnwt•J li•blty p•rtr•￿wP in Eryl¥ThJ and Wal
Ir•grdt•r•d number OC3123131
P4p

Communlty Int•wot•d Cawe
Consoldat•d Stolemenl ol Hnonclal AclMII•s
(In¢￿p￿alInU on Incom• and Expendlw• A¢¢o¥nl )
the ye<w ended 31 March 2023
fvnd¥
TOTAI
Income from charilat4e actNilie5
Olhfrr in¢om
Inve51ment income
140.793
716
147.gJ*
162
162
Tt)lol Incom•
147.63S
716
148.3SI
Ixp•ndltw•
Choritabl¥ ￿tiVit￿$
149.065
149.lJOS
429
429
149494
149.494
lolol •xp•nthw•
ltsl In¢om• l (•xp•ndlhw•)
(1.4JO)
287
(1.14JJ
18571
N•t mo¥•m•nl In lunds
(sn)
(564)
(1,143)
Il•con¢lloll•n d lundi:
Tolol lund bdances ot I W'l
31.998
3.923
35.921
Total lund balanc•i al JI
31.411
3.351
J4.771
The slolemenl of I¥￿￿¢￿11 oc11￿1•8$ nchjdes all g(xns ond loss￿ rnC0gn￿ed in the very. Income ond eypendilwe
derived fvom bolh conlnuw and di5¢Mt*K￿J opefations.
P•3• 311449

Communlty Int•gr•Jt•d C￿0
Stalemenl ol Hnanclal A¢llvltl•s
(Incarporglln9 an Incom• ¢ind txp•fidlkn Account J
lor ygor ended 31 Mcxch Ir23
TOTAL
kncorn•. Chth •
h)come from ch(￿la￿e
Olhei ncome
v•stm8nl incom•
140.707
455
436
147.143
45S
T•lol kneom•
147.3r2
436
147.758
Charil&4• actNilh
I48￿10
47
148.857
T•lol •xp•ndlkn•
N•1 knc•rn• l (•wnthw•)
148.810
47
148.857
(1.4U)
m•¥•m•th In fvhth
(4•))
Total Iwd bolonces ol I
).976
3,932
34,9C
T¢)lallund bdon¢•i at 31 IA¢weh
3.313
J3.109
Thè slaloment of fwKnc•Jl oclivili8s knchjdos ol kJs5es recogristid wi tha very. *t¢)m• aThJ expendilurg ￿.
dtri¥ed k¢m both cont1p￿ing <*5conlTrJed OP8foIKrtb.

Cornmunmy Inhgval•d C¢M•
SlgtemeTht of Ilnanclal P¢)
(con￿ld￿l*d and Chtywy)
05 al 31 Moich 2023
Chty
•d
Tttrtoibl8 ¢issels
InlorvJiLq* assets
Invoslments
- Inve$l￿nIS in Ipint
- Olhtr Inv•strrth15
14.596
13.3S6
13.239
1.573
107
16J71
16.739
15.2é0
Cww•nlqs*•ts
Slcck
Debtusiecov•obb knilhin Cl￿
Invvslrngnls
Cash ol b(￿k I￿1vj
13
ISN7
15.039
13.593
9.425
44.9)?
34.722
48.315
44.694
171
Credilors.. knwils thJ• ye
14
21.443
21.367
>J.5XS
27.914
23.251
27.
23.312
39.672
.627
241
43.174
QeLlilYys. hrnunts Idh'ty ofl•r rrue Ihtsl
on• yo
Prov￿0￿ lor
2.312
2.624
2.184
14
2.532
6.Cé2
35.V21
33,•09
uN￿￿1cted lur
Re51rfcied
1•
31.419
1359
31.998
3.923
1.496
3.313
X1.976
3,932
xm
35.921
JJ
34.K
Ihew b•han by".
E (Chatr)
Pag•33￿19

Communlty Int•gral•d Care
Consolldaled Slahm•nt ol Colh FI￿?
for lh& ye(¥ 8ndÈd 31 2023
Op•rolkng •¢Vrfth&
N811gxpen(thIL¥el l inc(Mne bel￿0￿￿ &10ss05
Deprecioli
Amcfti5alion
Loss on investrnen15
Grftèd InI￿g￿lf3 a￿•￿
Loon inlwest
int¢re51 receN•d
D•fintrd b•n•fil p?ns¢x scheme slt)fl cos1 C￿e1
D•fined ben8151 penlon sch•m• inlw•st
PO￿nI lo delin¢ benefil pen&on scheme
Docfeose n slock
(Oecreasel in deblcrf5
Increose in cr•cJit
Oeci8aw n prov￿torS lor labwmes
Prolit on s¢Sts ol tIJwJ￿10 fixed 05wts
Reali￿d profil on the sokn ol Eochslop
2.075
224
449
14
427
107
127571
4,725
767
133S51
18241
(JA6J)
3.931
Poymenls lo tonglble fty•d ¢)5wts
Receipts frorn s(l•s ol IcwJibl• fwl ¢xs¢ts
Cgwnov• nv¢slment5
Purch0￿ ol nel ol c¢J5h
80rt Inl•re5t received
N•1 coth hfflowl louthov)tr¢mi knv•¥thy
13.5511
17.445
POXJ381
113711
121A441
pIn￿¢1￿4 4dl¥MI•L"
Loon ieceived
apoym•nl ol b(*Tth4irva
loon Inlerest poKJ
M•1 cath lthwl (¢xthwl trom finarKb¥ oth•1
12S
14581
13221
107
(w)
14441
Cath knll)w l (04rf1ow) In y•
(2S.331)
15.030
C05h tsl bank and in hjnd ot the bewmg cl rtr*JlwYJ p•K4J
34.924
19ffi4
Cosh ol bor* and in I￿rtd ol Ihe endol ts reprytwYJ wiod
9.587
34.924
P4p34d4

Communlty Integrated Care
Note5 to the financial statements
for the ¥e¢i ended 21 MOr¢h
l. A¢¢oun￿￿O ptyll¢*s
Commun￿1 Inlegraled Care is a choriloble compony I*Yited by gu(xantee. hnccrfpNoted Ki ￿￿k]nd (Jnd Woles undeT the Ccjmpanies ACt.The
Chority 15 a Public Benefft Enhty. The addTess ol Ihe Teg51ered Ot￿e 15 wenon Iheconlents page and the natr￿ ol Ihe group's operations and its
principal oclivihes ore Set out ID the Strateg￿ rep￿1.
The PTjnelPQI oeeounling polic￿$ ts¢ svmmrstsd bek)w. Ttr*occtyJhtingpc*ies Fw)ve t)een 0or4e¢ cony5tenity thr¢>Johout the yeoT ond thtr
ppceding yeoi.
lal Ba&is ol preparation
8 Iinancial statern8D15 have been ryepored wi occ(xdancewih FR511Y2 Ihe F￿(￿CK1 Rewxhng Stan(knd apphcable In lh8 Uniled Kingdom. the
Compan105 Act 2W6 and the StateTDenl ol te£￿￿￿e￿Je(j Proclre"Accounthng byChotth5" Ithe'SOkP'I ￿Ved ri October2019 underm& historical
C051 conventhon.
The Chailly has availed Ilsell ol 4111 of SChed￿e l ol Instnjrwl 3Xffj No. 410 ond o¢lapled Ihe Componles Act l¢Jnmols lo reflect
the special nolure ol the Chorify's oclivi1￿5 The hos l&en odvontoge ol redvced d15closuie exemphw in Pofogroph I l?Ibl ol FRS 102,
rn8oning il does not need lo produce on indivKlwl c05h t￿￿ 5tolement.
Ibl P¢parahon ol occoJnls on o gcwnpe£¥¢trn bc
Allei moking enouiiles ond hovlw reviewecl the Chtyify's luecosls ond ryqeclK￿s lo Septemtser￿4. I0￿r¥? Inlo occounl oossTh>le Chonoes lo
Iroding perform¢nce, the Tn￿tee$ hove o reoSorob￿ expeclolim ltrol hosodeovote resources to conlfftue In oper0t￿n01 exlslencg 1
Ihe loreseeoble lutvre. Thus. the TnJslee5 hove odopted tX75isolocc¢XMty￿pWOroIion ol the fina￿101 slotelrents. Furth?r
d810115 can be seen In Ihe Iru51ee5 reprAI on poge S.
Icl Group con5011daled liThJnchJl 51olements
m& Group Ilnanciai slar8m&nis conscAKJote rhe lthds ol 1￿cho￿￿ ond iLg£vbs￿wJrye¢>￿ponÈ$. The su1)￿d￿jV eomponitrs consoliJQtèd wllhin ma
Group linonc￿l stolemenls inclvoe Petson Cenfred Age Exehonoe. rasultsoncl osstts hove b8tn IncluJ&d ry) o line bv
Ilne bas15 05 th8 Chorlly contr￿$ the subsicliodes. lechnolooy Inleryored Cue. o $￿yo*>Y o¢q￿4 in r4kyvecY. h05atso been InC￿ded w11t￿rn th8
Group resu115, No suts51dlow5 were dispose¢ ￿ in Ihe yeoi. c4 ryeCe¢YTrJYe￿.
Idl Cornpony slalu5
m& Choilly ts o eompony Ilry¥ie<J bygutronièe ond INJS Th)srK*te0￿I01. The TnJsieèsaiè e￿¢tely fvom ft*mbets ol the eornpony. In Ihè ev&nl
ol lh& Chorlly being wovnd up. the l¥)blty i) iesoect ol IN8 womnl8&ts lo LS pern￿&)8￿0[ the c￿ty.
(•) Fund occtyJnling
Uniestsicied funds ore ovoloble torv58 01 It*dwrefM)n ol Ih? Twstee& n f￿h￿On¢t ol ts owwolctycfves ol ts Chority ond ￿1¢￿ hove nol
been desvan¢ted l¢rolherpvrpose5.
Desionoled Ivnds ore tronsfelred ger¢￿1 vNe5*tte(I hJrKtslty5pec￿￿ p￿pOSe￿ b05ed on a￿*)1)1e cost nlcrfffowon, These omounts <￿e
rnonilored annuolly.
R&5Mcied Funds CY6 lunds whichOFÈ 10 b& used in occcKthnce 5pecrft resh*iths imposed by dOrh￿S. have bèen r015ed by the Chority
lor partIc￿arpurptrSs5. mi5 tUr￿raIsing creoted Ihe ewro￿Th motre50rtesgèn¥otèd Wf¥Jl¢ be vsed lor specik purp05&5. Thè costs 01
Q￿ing ond odmintstering such funos tre ehoigeJ ogowlst speethc lund. Th8 Oin0￿ use ol 8och reshttsd fund ￿ set￿t in the notes to the
Ilrnoneiol stolements.
11) Incomlny Resource5
All incomiw resource5 are included in Ihe50FAwhen 1￿c￿rity enhw lo Ihe income. %vhen the omounl can be quanlilied with
reasonable accuTacy arKI the QnK)uDI ￿ I￿elY lo be TeceNed.
Incoffjg frotn chgritable activitie5 IDcknd95 oll ncornp Ihotijtectty Ctruity's p￿t￿ry wpose. Ttys s loigoly tnude vp ol. but 15 not limited
10. grgnts receivoble Irorn L<tol Govemrnenl boJ* ond rhe Ntsh￿￿ Heomh Swyice 05 wd105 ￿Note￿ tvnde£l core. The onoty5ts Ot income from
¢honloble Octivifies Inole 21 $ reptyted on bv oeotyophrol rrtJepeThYenl IMW s￿￿7¢e$w￿hOthrpe0p￿ wvtes IEo¢F*tepl ond
Govemmenl CorcA)oVI￿s Job Relenlionscheme income bero Tel)￿ed on serKmldy.
All grants, dorbalions, renlol incorTbe arKI contraclwl poymentsare W￿l￿(led ona rec8¥atAe ￿515. I￿l￿ne reC￿ved wi advance ol tt)e delivery ol the
service a5 contracted 15 defe￿ed.
Other Gronts 0¢ re¢ogr¥5ea tss ond vhw condittrsftytret¢knseo¢ hJml￿.
For legucies. enlillemenl ￿ Ihe eaykroflhe bew ntstir￿d oton dtstribtstk￿ Or1￿ legocy beiro recewed.
Page 35 of49

lty JI T￿Y
IO¥
(*1

fft3knekS
4pJ7rf49

J¥3J5
Il512
IJP*7
Jij
yJ.I
4V
2&1ty3
41J
21.jm
14Y•
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24.111
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rv•J
P•3•*d• r*ii

Commth IrA•gwal•d Cgr•
lor Ihe 31 )Y23
7 Stole•
rd
2022
ID6
9.710
2.274
I[￿141
101.024
8.081
KY S•LIA%tycasls
8.707
11&494
115.332
No1• 4. lov1￿wI￿Coll5 mra￿&t¢ sloll o11￿•5.
dchjdodin
CMAIftY
£￿£￿1 . £yo.¢
s70￿1 . I￿.col
AttJ.wi . £g0.QX*
I￿.(*)1 . £lCO.CtsJ
£Icx).￿l . Èi10.co)
ti10.rK)I- I1￿.(￿))
SI￿.l￿)I - EI4J.W)
Xl¥J.(Ql . £150.￿)
Slé0.￿)7 . £170.
K190.O)I . £K¥)AKQ
I136.9121 L* hvtrbel¥Jl.
TnAlo• me•iirws L*viyltylhe Grow'5homei oThY lacihlifr5wl IhoirK4es Tru51ve5. Tlme c05ts*there by 7 Thtsr••i
l>)n.. $1 ond(yTrK*knW to 11.136 in ￿Vety t￿2. £4.75ri.
CMAinY
4.815
532
P•prf1￿49

Commufi￿ Inl•yal•d Cry•
fry Y•OT •nded 31 )Y23
d&
GQOUP
Al l ￿22
Non5
(*sKx)S¢
14A171
3.￿7
26.SS9
PT71
12S
AIJI IAty¢h IWJ
1652
IP6
2.278
27)
lJ.P63
1.7Y)
269
76J
At 31141w¢h 10
S.21S
2J)4
I￿S
ISJ95
AI JI IAarch 102J
1.292
At 31 iatych ￿2?
8.952
IA67
14.596
CMANY
Co
Al l ￿ra
1199
2Jl
25.317
2.12?
325
P7
rrarnlw
12S
Aljl M•¢h201J
12.3pr
2.199
3.IP7
s.opj
2&812
4.T42
245
763
i.n6
Dispos<A%
Al JI Mweh102J
4*74
lJ47
lJ.404
N•1 lo•kVq*
Aljl AlaKh 2423
7323
iijs
31 Mtrth
1.594
1.468
I￿6V
13.2Jg
ckth¢J in ￿*•￿)k)lorAl (hxl 28 I￿?1.. 271 ¥¥l¥chw•r• (tyJKthltrrfl¢ed (Nj1￿¥8$. TMvkn•o
Jll)o(* YO￿• pl LiLY14K IXY2.. t3.419KI (Wtd of m•5e ￿15 ￿cl lolh•apNoKY ol ** (ky￿1￿ t￿￿ty.
Icyvthickninc￿t1* 145 I￿?2. 1521 boc* ¥(kn 01£1.4X) rbm."£lA27Kl*lxh(￿I0059dt0pOop￿WO wpptyl.
P•Jo 41 d49

Cornmur￿ty Int•wal•d Cor•
Noles to Ih•11ft4n¢l411tol•m
tho yeor ended 31 Morch
Tan*1• nx•d os*ts (eorAiv•d)
Included in h2nd and Is ol a cosl of £175k I￿.. %175kl Ihot ts rnt daty•C￿l•d.
Certain assels ole 0￿￿￿ by Ihe Group ¢￿d knosed on ￿ r4)walw* le¢Jse to ie•5th
A$50ciolion Limiled. *ilh the loknsing v¢kns:
2Q2J
C05t
cvmulot•d d•kY•c￿lI
1.299
513
1.436
917
CHAiirY
Cosl 811
I1￿n$ in y•rx
Di5POSOtS
C05t cli
3.016
2.246
2.246
mtyNsolvi Jlf
kniorNso*rm k) yeor
ortlsoti¢)n on dtsposols
Amorttyolion cn
149
t24
673
1.024
Al 31 Vnrch
1.573
2.(Yf2
Tr•$ was omOrt￿od ovw IN• y•rys ¢Jnd fvJtyrekxs•d ¥1 *Wsl ￿18. IIw5 has off Inlhe
contract h05 ynce been CommLM*ty Inlwol•d Cry•1
Jun8 2021 Iha ocyed Ihe ond asséts ol Ikfe OppNlrrit*s Trv5t resultirvJ in I￿ addili¢)n of £424k of
negofr"v• gooow. tr) Soplwnber ￿21 C￿"ty pwchosod l(Kl% ol the Sh￿ copilcl ol ke•5s S•TrKes
Ltd on¢J kcess CommLffify Tra¢Jw Lld re$v￿r￿? fft a odchlion ol Q.67C* on Its live up ol n?t os&els.
Bolh oddifv¢)ns <¥r• ¢Jnr*lts•d over fve )*¢ys. klmwllh pwdKt•d ¢SS•i shoi &¥ovfjd•.
GIOIIP
CHAWIY
Str22
Jl+WI
ILossl l G(xn on Inveslmertts
M(%kel ¥0￿& ot 31 Mlych
Py 12d49

N¢kn¥ ID Ih•lnaneSal thsl•ff
v•ty •rthdJl MLYch W23
4sn121
Id & Wd05
47￿614 *7bid & Wdfjs fx¥ffw
71217
JF*II Coye Lld
SEJRA
*WICu•tytJtvngnl<mdc*Jt•dkn Iif*J• kn1h0￿￿trIlh* è)1411SF￿￿y0aT.
cthi CornfftxtySrt•5 r￿51 l50ty*thconworry￿￿l0d Ct £S.LY)I
ce15 r*£s1 b¥5hYffi Cf £10%￿L
The 01 C*>llP￿￿ L4.. CldMo*•tCwt. way. WthM.W*J 75P
C•Dwe¢l
1.933
•0
1.218
557
ij
eiiAIITY
Ati*wd
olin¥Mlrn•nlc¢
11 D•1*
thbkys
a61
679
154
4.gJ7
13J•J
TSN7
P4p43c•4•

Ihe yety *￿￿￿)7 K4tych è)23
1145
l.U7
lonk
Ji•
l).F45
.091
13.67•
21.uj
CknY*d•lMedln¢t)rr•
1141
14•
2.104
1312
zio1
In
lJ3J
Ibt 5 Y•tys
1161
Jl
2.4
1112
2.492
Ih•chcffjty luxk ¢xjlo￿in IcrfU>m TIM150
2575
•5
Llllted hith•y•aT
31 March
627

l¢A JI Al￿￿￿1)
34?
J•1
271
Ji.
147JJS
J.IJT
)*23
)s.*i
J?
31.•1•
154)
142102
21.211
145$
J.456
P•• 45 d49

¥1
m4
743
11
J•YJ
112PJ
llop
154dJ
Jis
74)
2.1
dl5
141.17
Ji
Toty
Iilp
214)
sJ4
2.143
CL￿￿1￿￿tI
44J94
pi.rAI
rii.44¥
121 ini
P424J
xip•
31.
Ji
JI 3Q22
Tol
iQC61
iJ.2•J
1.573
4&4J4
743 12&é02)
121.wl
VFO
P•A•46d

Commurfty Integiat•d C
Nohi to th• flnanclal slqlern•nts
Irx Ihe seorende<l 31 ￿￿th xr23
The goup operotel two deh￿d conhibjlion occupalionoi perty￿ emKAoy￿s. Ihe 5•vices cmd
monag8menl slall pOns￿n fLmd L% hdd Avivo13% s10nd￿d emp￿￿ conl**Jlion51. Tl)e owohonol 5tolf penwon Ivnd is
hèkj %*ilh The Poop￿.5 Pe￿OnI3% C￿l￿t￿)nSI. Al ¢J55e15 01 ts scheme5 nd8yndenl fvnds V+ilh Ihg
oloremention•¢J pe￿on ry0vid￿.
P￿51￿ C051$ cM¢d in the SOFAFwe38nt Ihe c¢)nlrftwlb￿s payaÈ40 by ts ch￿ty In th8 y•(w.
CLWIMt￿￿t)ns pcld
Commvnity Inlegioted Cor• rent a rryerfy trc*n C•n*ed ot o Cornm*￿ vdu8.
R•bt*d poity Ir(Ntsaclioro W￿lUde renl wymartls to PCH lolthJ £2rA Iwz2.' U*1 ¢)thnin eyw&¢5 p(xd ty CommvThty
In1•￿0*ed Core of£7.45212U22-. U.9XII.
J end ol Veoi. Person C•ntved ¢kn*d Comftw**ty Intwl¢d £24k la)22.. £41kl.
DLthng yeu C￿Mur￿lY Intwoled Cu• pL¥d costs ol b¢hdl ol *4• EXCI￿￿¢ ol £113k fJJT2". £1&1.
4tr Exch1￿ge repts￿j K4k ol the loon back lo Comrnwity Inlew<Jl8d CaTe.
At Ihe ?nd ol IM ye￿. Exchw Comrnihfy kntsyoled c￿ SI5￿¢2(￿12." £44kl.
21 Anotydi ol chanfPS In Mt d•bl
GIOIIP
AIJI IAty2022
Cothll
Ji 2Q23
Cosh
34.924
29.621
31.924
1SX(11
•orwowkngi
Debt due ye(*
D•bl duo olt•r ye
2.468
2.161
lolol
23 In¥•Jlm•nllnJQhil￿f1w•
In 1119120 fmonciol yecw. Techr*kn fv)legaled Ctye ifft*la(l. o wb5irlw ol kn18wled Core.
inve51ed £5C* in o i¢int venture. Preporing4Cw LiP.
Thw• W05 no premiLWD on rtw¢ylion f￿01￿9 lo oss¢xKJted icffjl vefilwe.
Preporin9KcKe LLP (md TeChn￿OgY knlewled CLY? thsolved a yofil 01 £3dk

Communlty Int•wot•d Cty•
1401•i to lh• ￿r￿n¢141 th￿QM•￿ts
lor he ye¢y ended 31 wsch 2023
bolryK• Unl￿nI f￿￿(1
6.613
7.9945
0.1061
7.377
V.470J
&443
d.é13
Ckn lstsWW512m. Cwj IPulrvW IhToW Lll•l IC¢YTWW no. 5CI136741. ￿1
trornl•wgd Is not ￿t OV¢*)bl•.
Urrtsl￿Ied lunds
Résfvicled funds
roi
13J12
1.gsl
5S4
140.•JI
2.995
rtorr
127391
1&463
143.416
Cht*knblè ttlivlti
121J*6
142.024
.lfvollllL051 ￿ Ic4nl venh
127.097
142.035
810
269
110.2Y21
lJ.4561
Aclu￿￿ wn51 Dos5th1 on ¢Yelw
benelil penuan Sche
onl acqu￿¢ bvwn8$1
675
675
14.617
4561
lokl tun¢Y bclort05 (Jl l
41.
114A9
3.C¢4
1456
31
31.*8
35.921

Cornmu￿ Inlwated C¢x•
Notes lo lh• y￿￿￿ela1 slat•m•nts
ftr#i• yeL¥ endeo Ji
Ur*eSt￿ted hmds
R85tricled lurKts
IOTAL
Not•
¢hdkJb* oEfvI
126.136
955
11S12
313
139.16)
Olherincc*
InYe51rnent IK¢*m•
2.901
129.992
1&463
Jis
145.1
12P.586
144J75
. Exceplond inptwmwnl th+
Inyestmenls on hv•
12P.5
111,375
14•ltrKtyy• I I•xpMdlw•)
810
I,395
110.2•P)
1&4561
(mh•vrf¢o￿•d •ths l (kn)
Ackn)nol qryns11knsses1 tl•lirn
bO￿Tht schvrne
675
675
tthness comt4noli
14.6•T
T46
2.104
Total lurKI bd(y)ces ol I
3.186
J.45&
ol JI m￿h
).97d
3.9J2
P4&49o149