OpenCharities

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2023-03-31-accounts

2023 2022
6 6
Income 543,833 528,932
Expenses
Wages, salaries and other staff costs 393,085 312,762
Motor, travel and subsistence expenses 1,023 219
Rent, rates, power and insurance costs 37,912 27,642
Repairs and renewals
of property		 and equipment 7,827 7,087
Telephone, fax, stationery
and other office		 costs 7,004 7,055
Advertising and business
entertainment		 costs 408 2,503
Accountancy, legal and other professional fees 8,345 5,514
Depreciation and loss/(profit) on sale 1,576 1,970
Other business
expenses		 4,369 18,899
461,549 383,651
Profit 82,284 145,281

Notes 2023 2022
E
Fixed assets
Fixtures, fittings and equipment 6,303 7,879
Current assets
Bank/building
society balances		 797,465 714,010
Cash
in hand		 1,057 652
798,522 714,662
Current liabilities
Other liabihties and accruals (610) (610)
Net current assets 797,912 714,052
Net assets 804,215 721,931
Capital account
Capital account - Restricted 501,440 378,787
Net profit/(Loss) - Restricted 64,778 566,218 122,653 501,440
Capital account - Unrestricted 220,491 197,864
Net profit - Unrestricted 17,506 237,997 22,627 220,491
804,215 721,931

1 Profit and loss account analysis loss account analysis loss account analysis loss account analysis
2023 2022
6
Income
Donation - GY Older People's Network 2,000
Birmingham
CC - Money		 Laundering 2,000
East Coast College - Adverts 225
Fees Received 52 158
Gifts and Donations 2,088 3,860
Grant - Age UK 10,748
Grant - Big Lottery Funded Projects 128,601 126,878
Grant - ECC - BBQ 49,148
Grant - ECC - CRF 12,650
Grant - ECC - Kickstart 3,981 10,681
Grant - ECC - RTW/Skills Connect Proj. 165,913 49,534
Grant - GY Pathways
Mary		 Magdalen 11,643
Grant - Geoffrey Watling 7,500
Grant - GYBC - Tenants Support 38,339 21,221
Grant - GYOPN - Warm Hub 2,500
Grant - 1MA 1,470
Grant- Lloyds Bank Foundation 18,336 71,387
Grant - NCF - Digital Bob 11,734
Grant - NCF - NCAN 50,715 25,357
Grant - NCF - Waiting
Well		 12,302 12,302
Grant - Norfolk Community Fund 26,444 6,250
Grant - New-U Enterprises Partner 2,592
Grant - NR5 Future Projects 8,779
Grant - Orbit Housing 14,972
Grant - Postcode Lottery 19,497
Grant - Social Prescribing 19,602
Grant - St Giles Trust 14,260
Grant - Travis Perkins 1,000
Grant- Wildpitch 716
GYBC - Community
Health		 Engagement 24,891
Loan Shark Event 4,777
M.S.Society Flux Fund 1,500
Money Advice 8,361
Sale of Rags 415 418
Shop Takings 25,696 20,135
Sundry Receipts 6,878 581
541,364 519,722
Other business
income
interest receivable 221
Rental income 2,248 9,204
2,469 9,210
Wages, salaries and other staff costs
Wages and salaries 378,748 298,939
Pension contributions 13,721 12,255
Staff Training
and Welfare		 616 1,568
393,085 312,762

A.L.Great Yarmouth
es to the Accounts
the year ended 31 March 2023
Motor, travel and subsistence
expenses
Travel and subsistence		 1,023 219
Rent, rates, power and insurance
costs
Rent
insurance
Light and heat
Utility costs		 26,400
4,004
7,003
505
37,912		 19,560
3,843
3,852
387
27,642
Repairs and renewals of property
and equipment
ITcosts
Repairs and maintenance		 5,172
2,655
7,827		 3,108
3,979
7,087
Telephone,
fax, stationery
and other office
Telephone
and fax
Stationery
and printing
Software
Payroll Services		 costs 4,314
1,354
198
1,138
7,004		 5,080
819
180
976
7,055
Advertising
and business
entertainment
costs
Advertising
and PR		 408 2,503
Accountancy,
legal and other professional
Accountants
fees
Other legal and professional		 fees 900
7,445
8,345		 750
4,764
5,514
Depreciation
and loss/(profit)
on sale
Depreciation		 1,576 1,970
Other business expenses
Subscriptions
Social Prescribing
Other expenses
Bank Charges
Loan Shark Expenses		 898
3,269
202
4,369		 1,531
10,304
3,192
44
3,828
18,899
2023 2022
f f
Income Birmingham
C.C. - Money		 Launder 2,000
Donation - GY Older People's Net 2,000
East Coast College - Adverts 225
Grant - Age UK 10,748
Grant - Big Lottery Funded Project 128,601 126,878
Grant
—ECC -BBQ		 49,148
Grant - ECC - CRF 12,650
Grant - ECC - Kickstart 3,981 10,681
Grant
—ECC - RTW/Skills		 Connect 165,913 49,534
Grant - G.Y.Pathways Mary Magd 11,643
Grant - Geoffrey Watling 7,500
Grant - GYBC - Tenants Support 38,339 21,221
Grant
—GYOPN -Warm		 Hub 2,500
Grant - IMA 1,470
Grant - Lloyds Bank Foundation 18,336 71,387
Grant - NCF 26,444 6,250
Grant - NCF —Digital Bob 11,734
Grant - NCF - NCAN 50,715 25,357
Grant
—NCF -Waiting		 Well 12,302 12,302
Grant - New-U Enterprises Partner 2,592
Grant - NR5 Future Projects 8,779
Grant
—Orbit Housing		 14,972
Grant
—Postcode Lottery		 19,497
Grant
—Social Prescribing		 19,602
Grant - StGiles Trust 14,260
Grant - Travis Perkins 1,000
GYBC - Community
Health		 Engag 24,891
Loan Shark Event 4,714
M.S.Society Flux Fund 1,500
497,875 493,791
Gross profit 497,875 493,791
Expenses Accountants
fees		 (900) (750)
Advertising
and PR		 (408) (2,503)
Insurance (4,004) (3,843)
ITcosts (2,499) (1,938)
Light and heat (3,502) (2,476)
Loan Shark Expenses (3,823)
Payroll Services (1,1 38) (976)
Pension
contributions		 (13,721) (12,255)
Professional
fees		 (7,445) (4,764)
Rent (13,200) (19,560)
Social Prescnbing (10,304)
Sofhvare (198) (180)
Stafftraining
&welfare		 (616) (1,568)
Stationery
and printing		 (79) (119)
Subscriptions (458) (1,454)
Sundry expenses (711) (983)
Telephone
and postage		 (4,153) (4,097)
Travel and subsistence (813) (219)

2023 2022
Utility costs (505) (387)
Wages and salaries (378,748) (298,939)
(433,097) (371,138)
Net profit 64776, 122,663

2023 2022
f f
Income Fees received 52 158
Gifts and Donations 2,088 3,860
Grant - Wildpitch 716
Interest 221 6
Loan Shark Event 63
Money Advice
Rents		 8,361
2,248		 9,204
Sale of Rags
Shop Takings
Sundry Receipts		 415
25,696
6,878		 45,958 418
20,135
581		 35,141
Gross profit 45,958 35,141
Expenses Bank charges
Depreciation		 (202)
(1,576)		 (44)
(1,970)
ITcosts (2,673) (1,170)
Light and heat (3,502) (1,375)
Loan Shark Expenses (5)
Motor expenses (210)
Rent (13,200)
Repairs and maintenance (2,655) (3,979)
Stationery
and printing		 (1,276) (700)
Subscriptions
Sundry expenses		 (440)
(2,558)		 (77)
(2,209)
Telephone
and postage		 (160) (28,452) (984) (12,514)
Net profit ,6 6 ,627

SORP reference SORP reference
Summary
ofthe purposes
the charity as set out in its
governing
document		 of Para 1.17 To promote the relief of all disabled
and
vulnerable
people
within
Great
Yarmouth,
Waveney
and
Norfolk
area,
by the provision
of a direct information
and advice service.
To
promote
the
relief
of
financial
hardship
to
people
within
the
Great
Yarmouth,
Waveney
and Norfolk area by
the
provision
of a
debt
and
money
management
advice service.
To promote
physical
activity
to people
within
the
Great
Yarmouth,
Waveney
and
Norfolk
area
by providing
support
and
encouragement
to
access
local
exercise and sporting
groups.
To provide volunteering
opportunities
to individuals
within
Great Yarmouth,
Waveney
and Norfolk area
in
supporting
DIAL activities
with
opportunities
to gain qualifications
and
work
lacements
Summary
ofthe main
activities
in relation to those		 Para
1.19		 1 17and DIAL provides
a face-to-face service
to
people
providing
advice
and support
on
purposes for the public all aspects ofthe Welfare benefits system
benefit, in particular, the including
help
to complete
the complex
activities, projects or claim
forms.
Support
when
needed,
is
services identified in the given
to those whose
applications
have
accounts. been declined and appeals are necessary
to
overturn
the
decision.
Advisors
will
support
the
claimant
at the
hearing
if
needed.
DIAL is registered
with the FCA,
re istration
number 711136and is licensed
to prowde
Money and Debt advise. Our		 to prowde
Money and Debt advise. Our
qualified
M&D advisors are accredited		 to
Debt Relief Order level and support people
struggling
financially,
helping
to liaise with
creditors to set up manageable
and
affordable
repayment
plans whilst
providing
budgeting
and money saving
hints and		 tips.
We have continued
to work with East Coast
College as part ofthe Building Better
Opportunities
project
with
2
specialist
support
workers
employed
to cover		 the
whole of Norfolk. They continue
to support
individuals
who have
barriers
that
prevent
them from returning
to paid employment,		 for
example
childcare
provision,
debt,		 and
housing
issues.
We continue to deliver two further
Employment
projects, Skills Connect and
Routes to work, again
led by East Coast
College. We have two full time staff
employed
on these projects supporting
residents
in the Gt Yarmouth
area to move
into work. This includes support
with CV
writing,
Iob searching,
training
and
interview
skills.
Statement confirming Para 1.18 The guidance
issued by the Chadity
whether the trustees have Commission
on the public benefit and		 the
had regard to the guidance services delivered
by DIAL, continues		 to be
issued by the Charity reviewed
on a regular basis. This helps the
Commission on public Charity to ensure that with the ever
benefit changing
landscape,
we continue to meet
the intended
aims and objectives that		 DIAL
has set out to achieve as detailed
in our
Constitution.
Addition al information (optional)
ou ma choose to include further statements where relevant
about:
SORP reference
n/a
Para 1.38
Policy on grant making
n/a
Para 1 38
Policy on social investment
including program related
investment
DIAL's volunteers
provide
help and support
Para 1 38 in both our Charity shop office, undertaking
Contribution
made		 by both administrative
roles and providing
volunteers retail support
in our Charity shop. Our
volunteers
are valued
members
ofthe		 DIAL
team and the commitment
given to the
Charity
is very much appreciated.
Throughout
2022-23 the number
of
volunteers
was between 20 and 26 at		 any
one time, and between
them they
contribute
a
roximatel
6300 hours of

their time to DIAL throughout
the year.
Many of our volunteers
have learnt new
skills which has helped
them to gain
confidence
allowing
them to move into
employment
or into other volunteering
lacements
n/a
Other
Achieve men ts and Performance
SORP reference
DIAL continues
to be a highly
respected
advice provider
within Great Yarmouth
and
the
surrounding
area,
supporting
Summary
ofthe main
achievements
ofthe charity,
identifying
the difference the
charity's
work has made to
the circumstances
of its		 Para 1.20 vulnerable
and
disabled
residents
to
access timely advice and guidance
at easily
accessible
venues
within
their
local
community.
The
DIAL office and
Charity
Shop
1s located
in the centre oftown and is
open to, and fully accessible to all. We also
beneficiaries
and		 any wider take
our
services
out
into
the
local
benefits to society as a community.
delivering
from other locations
whole. across the Borough,
to ensure
that those
residents
who have
difficulty
getting
to our
main
office can
still receive
our help
and
support
at
locations
in
which
they
feel
comfortable.
This financial
year has seen the demand
on
our
service
continue
to
grow
and
with
funding
being
obtained
to provide
a warm
space through
the winter
months
we were
able
to
provide
support
to some
of the
harder
to
reach
residents
living
in
the
Borough.
Throughout
the year over 15000 enquiries
were received
by phone,
email, face to face
or through
our online facility,
with residents
receiving
advice
and guidance
on a wide
range
of issues.
Over 5000 face to face
appointments
were
held
with
advice
and
support
being
given
to
residents
experiencing
complex
and
challenging
issues.
The help and advice provided
by our
experienced
and knowledgeable
staff,
supported
residents
to improve their
household
finances as a result of being
supported
to claim and receive the correct
benefit entitlement
or by having
reduced
debts as a result of manageable
repayment
plans and,
in some cases, debts being
written
off in full, The financial
gain
in total,
for residents across the Borough as a
result of debts being reduced or benefits
being awarded
totalled just over F2.5million
pounds.
This figure also included 45 Debt
Relief orders totallin
over 2645321

Additional information information (optional) (optional)
You ma choose to include further statements where relevant about:
n/a
Achievements against Para 1.41
objectives set
n/a
Performance offundraising
activities against objectives Para 1 41
set
n/a
Investment performance Para 1.41
against objectives
n/a
Other

Review ofthe ofthe ofthe ofthe charity's charity's charity's charity's Para 1.21 The
income
for the
financial
year
has
financial
position
ofthe period		 at the end increased
slightly
from
the
previous
12mths.
This
is due
to funding
for the
employment
projects
being
paid
late and
dropping
into
this
accounting
year.
We
have
continued
to work
with
East Coast
College
on
Employment
projects
and
continue
to
look
for
new
partnership
opportunities.
We secured
funding
from NHS England
to
provide
support
to residents
by employing
a part-time
worker to provide
advice
and
support
on non-medical
issues to those on
the
long
waiting
lists
for
hip
and
knee
replacements.
We have also developed
new partnerships
working
with
St Georges
Theatre
and
Carers Voice on projects,
supporting
local
residents.
DIAL continues
to look at increasing
partnership
working
to help secure funding
moving
forward
and to avoid duplication
of
services.
Statement explaining the Para 1.22 DIAL continues to hold a minimum
of 6
policy for holding reserves months
in reserve to cover salaries and
stating why they are held overheads
together with other related
operational
costs including
rent, general
runnin
costs and utilities.
Amount of reserves held Para 1.22 L'265,000.00
This has increased
to reflect the additional
salary costs of DIAL due to the increase
in
staff.
Reasons for holding zero Para 1 22 n/a
reserves
Details of fund materially in Para 1.24 n/a
deficit
Explanation of any Para 1.23 The challenges
DIAL, like many other
uncertainties about the smaller charities
will have is that less
charity continuing as a going funding
is available
which creates more
concern competition
with smaller charities
being
unsuccessful.
This is a national
problem
with larger organisations
being awarded
contracts to deliver services nationwide.
This is taking away the funding
from local
charities who are often best place to deliver
services within their communities.
We are
well-placed
to remain as a going concern
for the foreseeable
future with new
partnerships
having
been created and new
funding
applications
being considered
and
submitted.
Additional information (optional)
You ma choose to include further statements where relevant
about
DIAL'S main source of income continues
to
be through
grants for the delivery
ofvarious
The charity's
principal
sources offunds
(including		 Para 1 47 services and projects. We also raise funds
by attending
local events such including
an
fundraisin		 fetes and famil
fun da s.We continue to
raise money
in our		 raise money
in our		 raise money
in our		 Charity Charity Shop Shop through through through the
sale of donated items including clothes and
other household items.
N/a
Investment
objectives		 policy and
including
any		 Para 1.46
social investment policy
adopted
DIAL continues to remain financially stable
for the foreseeable future however the main
A description ofthe Para 1.46 risk continues
to be		 the ongoing reduction of
principal risks facing the funding available to meet the ongoing
charity increase
in the		 demand on the services we
deliver. The
increased		 rise in rents and
utilities is also a risk to be considered moving
forward.
n/a
Other

Description Description of charity's of charity's of charity's
trusts:
Type of governing document Para 1.25 Constitution
, .r st
2		 =d, ro ra! cr1arter,
How is the charity Para 1 25 Unicorporated
constituted?
"I,p". «, "ras
=rase:iarlo;
Trustee selection methods Para 1 25 Anyone
interested
in joining
the
Trustee
including details of any Board
are
invited
to
complete
an
constitutional
provisions
election to post or name		 e.g.
of		 expression
of interest
detailing
why DIAL is
ofinterest to them and the skills knowledge,
any person
to appoint
trustees		 or body entitled
one or more		 and expertise
that they could
bring
to the
Charity
Applications
are assessed
by existing
Trustees,
whilst
considering
the
skills
needed to strengthen
the Board and the
needs ofthe Charity.
A face-to-face meeting
is then arranged
with the Chair and other Board members
and
if suitable,
and everyone
in agreement,
they are then co-opted onto the Trustee
Board. References
and DBSchecks are
undertaken.
The new Trustee
is then
formerly
elected to the Board by DIAL
members
at the next AGM. All Trustees
stand for a period of3years, before
standing
down at the AGM where they can
be re-elected
by the members
ifwilling to
re-stand.
Additional information (optional)
You ma choose to include further statements where relevant
about
DIAL has an induction
process for all new
Trustees together
with a range of policies
Policies and procedures and procedures
that the new Trustee must
adopted for the induction Para 1 51 adhere to. These are reviewed
by the
and training oftrustees Board on a regular basis to ensure that
they remain
up to date and
in line with
Charity
Commission
requirements.
Additional
training
is available
should
the
new Trustee re uest this.
The CEO is responsible
for the day-to-day
management
of the
Charity
with
weekly
The charity's organisational updates
with
the Chair via phone
and
in
structure
network		 and any wider
with which the		 Para 1 51 person.
Bimonthly
Trustee
meetings
are
held
where
finances,
new
and
existing
charity works projects are discussed,
and updates
given.
The strategic
plan of DIAL is constantly
under review with medium-
and longer-term
pals remainin
a
riori
Relationship
with
related
parties		 any Para 1.51 Throughout
this reporting
period a Project
manager
has
been
responsible
for
managing
some of the projects that
DIAL
delivers
reporting
back to CEO and to the
Trustee board on a regular basis. An office
su
ervisor has continued
to be res onsible
for
overseeing
the
day-to-day
office		 for
overseeing
the
day-to-day
office
activities
together
with
organising		 the
volunteers
for both shop and office.
Fortnightly
staff meetings
are held
with		 all
staff
in
attendance
with
the
CEO		 and
Project
Manager
giving
updates
and		 all
staff
being
given
the
opportunity
to		 put
forward
new
ideas
and
project
opportunities.
Regular meetings
are held with lead
managers
of partner organisations
who		 are
responsible
for project delivery
and the
funding
received. This also gives the
opportunity
for new partnerships
and
fundin
o
ortunities
to be discussed.
Other

Charit name DIAL Great Yarmouth
Other name the chari uses
Re istered charit number 299909
Charity's principal address DIAL Great Yarmouth
KINGSIDE
26-27 King Street
Great Yarmouth
NR31 9SN
mes ofthe charity tru stees who manage the charity
Trustee name Office (if any) Dates acted if not for whole
ear		 Name of person (or body) entitled
to ap oint trustee
(ifan
)
1 Valerie Pettit Chair
2 Steven Bowles Trustee Appt May 2022 Members
3 Paul Frosdick Trustee
4 Penny Linden Trustee
5 Gilly Plumb Treasurer
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

Funds
held as cust		 odia n
Description
ofthe assets		 n/a
held
in this capacity
Name and objects ofthe n/a
charity on whose behalf the
assets are held and how this
falls within the custodian
charity's objects
Details of arrangements for n/a
safe custody and
segregation
of such assets
from the chanty's
own
assets