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2022-03-31-accounts

2022 2021
6
Income 528,932 545,149
Expenses
Wages, salaries and other staff costs 312,762 315,664
Motor, travel and subsistence expenses 219 195
Rent, rates, power and insurance costs 27,642 25,192
Repairs and renewals
of		 property and equipment 7,087 8,030
Telephone, fax, stationery and other office costs 7,055 8,553
Advertising and business entertainment costs 2,503 566
Accountancy,
legal and other		 professional fees 5,514 11,679
Depreciation and loss/(profit) on sale 1,970 2,283
Other business expenses 18,899 45,382
Feathers Futures
- Meetings		 48
Tampon Tax Fund 387
383,651 417,979
Profit 145,281 127,170

Notes 2022 2021
8 8
Fixed assets
Fixtures, fittings and equipment 7,879 9,133
Current assets
Bank/building
society balances		 714,010 567,960
Cash
in hand		 652 258
714,662 568,218
Current
liabilities
Other liabilities
and accruals		 610
Net current assets 714,052 567,518
Net assets 721,931 576,651
Capital account
Capital account- Restricted 378,787 265,703
Net profit/(Loss) - Restricted 122,653 501,440 113,084 378,787
Capital account - Unrestricted 197,864 183,778
Net profit - Unrestncted 22,627 220,491 14,086 197,864
721,931 576,651

1 Profit and loss account analysis Profit and loss account analysis
2022 2021
8 8
Income
East Coast College - Adverts 225
Fees Received 158
Fuller Endowment
Fund - Donation		 750
Gifts and Donations 3,860 986
Grant - Big Lottery Funded Projects 126,878 124,032
Grant - Building Better Opportunities 80,846
Grant - ECC - BBQ 49,148
Grant - ECC - CRF 12,650
Grant - ECC - Kickstart 10,681
Grant- ECC- RTW 28,602
Grant- ECC —Skills Connect Project 20,932
Sales - Grant - GYBC - Tenants Support 21,221
Grant - Feathers
Futures		 7,560
Grant - GYBC - Covid 10,000
Grant - GYBC —VCSE 19/20 19,750
Grant - GYBC - VCSE 20/21 19,750
Grant - GYBC - VCSE to Sept. 21 8,229
Grant - HM Gov. - Covid 19Response 33,831
Grant-
HMRC JRS		 2,692
Grant - IMA 1,470
Grant - Lloyds Bank Foundation 71,387 25,000
Grant - Lloyds Bank Found. - Salary 12,490
Grant - NCF - Covid 16,440
Grant - NCF - Covid 19Local Resilience 9,955
Grant - NCF - Digital Bob 11,734
Grant- NCF - NCAN 25,357
Grant - NCF - Waiting
Well		 12,302
Grant - Neighbourhoods
That Work		 64,390
Grant - Norfolk Community Fund 6,250
Grant - Norfolk Recovery Fund 4,517
Grant - NR5 Future Projects 8,779
Grant - Orbit Housing 14,972
Grant - Postcode Lottery 19,497
Sales - Grants - Charity Projects - Comic Relief 3,850
Grant- ESF Project Monies (7,440)
Grant - Reaching
Communities		 27,980
Grant - Social Prescribing 19,602 58,806
Grant - VOL Norfolk 10,000
Grant - Travis Perkins 1,000
Grant - Wildpitch 716
GYBC - Community
Health		 Engagement 24,891
Loan Shark Event 4,777
M.S.Society Flux Fund 1,500
Sale of Rags 418 145
Shop Takings 20,135 7,132
Sundry Receipts 581 578
519,722 542,269
Other business
income
Interest receivable 20

Rental income 9,204 2,860
9,210 2,880
Wages, salaries and other staff costs
Wages and salaries 298,939 304,623
Pension contributions 12,255 11,041
Staff Training
and Welfare		 1,568
312,762 315,664
Motor, travel and subsistence expenses
Travel and subsistence 219 195
Rent, rates, power and insurance costs
Rent 19,560 17,280
Insurance 3,843 3,842
Light and heat 3,852 3,830
Utility costs 387 240
27,642 25,192
Repairs and renewals of property and equipment
ITcosts 3,108 4,544
Repairs and maintenance 3,979 3,057
7,087 7,601
Telephone,
fax, stationery		 and other offic costs
Telephone
and fax		 5,080 6,527
Stationery and printing 819 843
Software 180 180
Payroll Services 976 1,003
7,055 8,553
Advertising
and business		 entertainment costs
Advertising
and PR		 2,503 566
Accountancy,
legal and other		 professional fees
Accountants
fees		 750 700
Other legal and professional 4,764 10,979
5,514 11,679
Depreciation
and loss/(profit)		 on sale
Depreciation 1,970 2,283
Other business expenses
Subscriptions 1,531 215
Get Set DIAL 500
Social Prescribing 10,304 42,904
Feathers
Futures - Meetings		 48
Tampon Tax Fund 387
Other expenses 3,192 1,763
Bank Charges 44
Loan Shark Expenses 3,828
18,899 45,817

Objecti v es and Activ itie s s
SORP reference
Summary ofthe purposes of Para 1 17 To promote
the
relief
of all disabled
and
the charity as set out in its vulnerable
people
within
Great
Yarmouth,
governing document Waveney
and Norfolk area, by the provision
of a direct information
and advice service.
To promote the relief offinancial
hardship
to
people within the Great Yarmouth,
Waveney
and
Norfolk area
by the provision
of a debt
and money management
advice service
To promote
physical
activity to people within
the Great Yarmouth,
Waveney
and
Norfolk
area
by
providing
support
and
encouragement
to access
local
exercise
and sporting
groups.
To provide
volunteering
opportunities
to
individuals
within Great Yarmouth,
Waveney
and Norfolk area in supporting
DIAL activities
with opportunities
to gain
ualifications
and work
lacements.
Summary
of the main
activities
in relation
to those		 Para
1 19		 1 17 and DIAL provides
a face-to-face
service
to
people
providing
adwce
and
support
on
purposes for the public all aspects ofthe Welfare benefits system
benefit, in particular, the including
help
to complete
the complex
activities, projects or claim
forms.
Support
when
needed,
is
services identified in the given
to those whose
applications
have
accounts. been declined
and appeals are necessary
to
overturn
the
decision.
Adwsors
will
support
the
claimant
at the
heanng
if
needed.
DIAL is registered
with the FCA,
registration
number 711136and is licensed
to provide
Money and Debt advise. Our
qualified
MII D advisors are accredited
to
Debt Relief Order level and support
people
struggling
financially,
helping
to liaise with
creditors to set up manageable
and
affordable
repayment
plans whilst
providing
bud
etin
and mone
savin
hints and
ti s.
We have continued
to work with East Coast		 We have continued
to work with East Coast
College as part ofthe Building Better
Opportunities
project
with
2
specialist
support
workers
employed
to
cover		 the
whole
of Norfolk. They continue
to support
individuals
who
have
barriers
that
prevent
them from returning
to paid employment,		 for
example
childcare
provision,
debt,		 and
housing
issues.
We continue to deliver two further
Employment
projects,
Skills Connect and
Routes to work, again
led by East Coast
College. We have two full time staff
employed
on these projects supporting
residents
in the Gt Yarmouth
area to move
into work. This includes
support
with CV
wnting,
iob searching,
training
and
interview
skills.
Statement confirming Para 1 18 The guidance
issued
by the Charity
whether the trustees have Commission
on the public benefit and the
had regard to the guidance services delivered
by DIAL, is reviewed		 on
Issued by the Charity a regular basis to ensure that we continue
Commission on public to meet the intended
aims and objectives
benefit that DIAL sets out to achieve as detailed in
our Constitution
.
ddition al information (optional)
ou ma choose to include further statements where relevant
about:
SORP reference
Policy on grant making N/A
Para 1 38
Policy on social investment N/A
including program related Para 1.38
investment.
Contnbution made by The contribution
of volunteers
providing
volunteers Para 1 38 help and support to DIAL, in both our
Chanty
shop and
in our office, undertaking
administrative
roles is highly valued
and
very much appreciated.
We have around
18-20 volunteers
at any one time and
between
them they contribute
approximately
6000 hours throughout
the
year. Many of our volunteers
learn new
skills and gain confidence
allowing
them		 to
move into em
lo ment
Other N/A

Summary ofthe main ofthe main ofthe main ofthe main Para 1 20 DIAL
continues
to
be
the
main
advice
achievements
ofthe chanty,
identifying
the difference the
charity's
work has made to
the circumstances
of its
beneficiaries
and any wider		 provider
within
Great
Yarmouth
and
the
surrounding
area,
supporting
vulnerable
and
disabled
residents
to access
timely
advice
and
guidance
at easily accessible
venues
within
their
local
community.
Our
office is located
in the centre of town and is
benefits to
whole.		 society as a open to, and fully accessible to all, with our
service being delivered
from other locations
across the Borough as well, to ensure
that
those residents
who have
difficulty
getting
to our main office can still receive our help
and support
at locations
in which
they feel
comfortable.
This financial
year has seen delivery
of our
services
return
to normal
with face to face
appointments
being
held.
The
delivery
of
our Outreach
services was a little slower to
return
with
venues
being
cautious
in
opening
up too soon.
Throughout
the year over 14000 enquiries
were received
by phone,
email, face to face
or our online facility, with residents
receiving
advice
and
guidance
on a wide
range
of
issues.
Over
4773
face
to
face
appointments
were
held
with
advice
and
support
being
given
to
residents
experiencing
complex
and
challenging
issues.
The help and advice provided
by our
expenenced
and knowledgeable
staff,
supported
residents
to improve
their
household
finances as a result of being
supported
to claim and receive the correct
benefit entitlement
or by having
reduced
debts as a result of manageable
repayment
plans and,
in some cases, debts being
written
off in full, The financial
gain
in total,
for residents
across the Borough as a
result of debts being reduced
or benefits
being awarded
totalled just over f2million
ounds.
dditional information (optional)
ou ma choose to include further statements where relevant
about:
N/A
Achievements against
objectives set Para 1.41
Performance offundraising N/a
activities against objectives
set
Para 1 41
Investment performance N/A
against objectives
Para 1 41
Other N/A

Review of of the charity's the charity's the charity's the charity's the charity's the charity's Para 1 21 The
income
for
the
financial
year
has		 The
income
for
the
financial
year
has
financial
position
end ofthe period		 at the reduced
slightly
from the previous
12mths.
This
is
due
mainly
to
grants
available
during
Cowd to help residents
across the
Borough
We have continued
to work with
East Coast College
on new
Employment
projects
and
continue
to
look
for
new
partnership
opportunities.
We
received
a grant
from
the
Geoffrey
Watling
Charity
which
together
with
the
Postcode Lottery funded a part-time
post to
help
with
the
increase
in
demand
with
benefit
enquiries
which
was
very
much
appreciated
and
helped
reduce
waiting
times for our clients.
DIAL has and continues
to look at
increasing
partnership
working
to help
secure funding
moving
forward
and to
avoid du
lication ofservices
Statement explaining the Para 1 22 DIAL continues
to hold 6 months
in reserve
policy for holding reserves to cover salaries
and overheads
together
stating
why		 they are held with other related operational
costs
including
rent, general
running
costs and
utilities
Amount of reserves held Para 1 22 DIAL continues
to hold reserves
ofF180k
(approx. 6mths
running
costs) to cover
staffing costs the increase
in overheads
with a rent increase
in Sept 22 and the
huge rise in utility costs
A further
impact on
salary costs
will come in April 23 with the
increase
in both minimum
wage and
National
Livin
Wa e.
Reasons for holding zero Para 1.22 N/A
reserves
Details of fund materially in Para 1 24 N/A
deficit
Explanation of any Para 1 23 The challenges
DIAL, like many other
uncertainties about the smaller charities
will have is that less
charity continuing as a going funding
will be available
creating
more
concern competition.
We are well-placed
to remain
as a going concern for the foreseeable
future
with new partnerships
having
been
created and new funding
applications
being
considered
and submitted.
Additional information (optional)
You ma choose to include further statements where
relevant
about
Para 1 47 DIAL'S main source of income continues to
be through
grants for the delivery
of various
services and projects
We also raise funds
The charity's principal and money raised
in our Charity Shop
sources of funds (including through
the sale of donated
items including
an
fundraisin		 clothes and household
items.
Investment policy and Para 1 46 N/A
objectives including any
social investment policy
ado ted
A description of the principal Para 1 46 DIAL continues
to remain
financially
stable
risks facing the charity for the foreseeable
future however the main
risk continues
to be the ongoing
reduction
of fundin
available
to meet the ever
increasing
demand
on the		 services we
deliver
DIAL continues
to look for		 new partnership
opportunities
as with less		 money available
it is increasingly
important		 that we avoid
duplication
ofservices and		 competition
when a
I in for fundin
.
Other N/A

Description of charity's of charity's
trusts:
Type of governing document Para 1 25 Constitution
trust deed, ro al charter
How is the charity Para 1 25 Unincorporated
constituted?
(e g unincorporated
association, CIO,
Trustee
selection		 methods Para 1 25 Those
interested
in		 joining
the
Trustee
including details of any Board
are
invited		 to
compete		 and
constitutional provisions e.g. expression
of interest		 detailing
why DIAL		 is
election to post or name of of interest to them and the skills knowledge,
any person or body entitled and expertise
that they could
bring
to		 the
to appoint one or more Charity.
trustees Applications
are assessed
by existing
Trustees,
whilst
considering
the
skills
needed
to strengthen		 the Board and the
needs ofthe Charity.
A face-to-face meeting is then arranged
with the Chair and other Board members
and
if suitable
is then		 co-opted onto the
Trustee Board. References
and DBS
checks are undertaken. The new Trustee is
then formerly elected to the Board by DIAL
members
at the ACM.		 All Trustees stand
for a period of3years, before standing
down at the AGM where they can be re-
elected b
the members
elected b
t		 he members
Additional information (optional)
You ma choose to include further statements where relevant
about
Policies and procedures Para 1 51 DIAL has an induction
process for all new
adopted for the induction Trustees together
with a range of policies
and training oftrustees. and procedures
that the new Trustee
must
adhere to. These are reviewed
by the Board
on a regular basis to ensure that they
remain
up to		 date and
in line with Charity
Commission re uirements.
The charity's Para 1 51 The CEO is responsible
for the day-to-day
organisational structure management of the
Charity
with
weekly
and any wider network updates
with		 the Chair
via phone
and
in
with which the charity person
Bimonthly
Trustee
meetings
are
works held
where		 finances,
new
and
existing
prolects are discussed
and updates
given.
A
Project
manager
is
responsible		 for
managing
some
of the projects
that		 DIAL
delivers
reporting
back to CEO and to		 the
Trustee
board on a regular
basis. An office
supervisor
is responsible
for overseeing		 the
day-to-day
office
activities
together		 with
organising
the volunteers
for both shop		 and
office.
Regular meetings
are held with lead
managers
of partner
organisations
responsible
for project delivery
and funding
is received. in between
formal
board
meetings
are held to discuss concerns,		 and
items for Board meeting
agendas.
Regular meetings
are also held with lead
partners
of organisations
managing
projects
tin which
DIAL is a partner
and receives
fundin
from.
Relationship with any Para 1 51 N/A
related parties
Other

A
Project
manager
is
responsible		 for
managing
some of the projects that		 DIAL
delivers
reporting
back to CEO and to		 the
Trustee
board on a regular
basis. An office
supervisor
is responsible
for overseeing		 the
day-to-day
office
activities
together		 with
organising
the volunteers
for both shop		 and
office
Regular meetings
are held with lead
managers
of partner
organisations
responsible
for project delivery
and funding
is received. in between
formal board
meetings
are held to discuss concerns,		 and
items for Board meeting
agendas.
Regular meetings
are also held with lead
partners
of organisations
managing
projects
tin which
DIAL is a partner
and receives
fundin
from.
Relationship with any Para 1 51 N/A
related parties
Other