## ## ## ## ## ## ||||||||2022|2021| |---|---|---|---|---|---|---|---|---| |||||||||6| |Income|||||||528,932|545,149| |Expenses||||||||| |Wages, salaries and other staff costs|||||||312,762|315,664| |Motor, travel|and subsistence||expenses||||219|195| |Rent, rates,|power and insurance|||costs|||27,642|25,192| |Repairs and|renewals
of|property||and equipment|||7,087|8,030| |Telephone,|fax, stationery|and other office||||costs|7,055|8,553| |Advertising|and business|entertainment|||costs||2,503|566| |Accountancy,
legal and other|||professional|||fees|5,514|11,679| |Depreciation|and loss/(profit)||on|sale|||1,970|2,283| |Other business expenses|||||||18,899|45,382| |Feathers Futures
- Meetings||||||||48| |Tampon Tax Fund||||||||387| ||||||||383,651|417,979| |Profit|||||||145,281|127,170| ## |||Notes||2022||2021| |---|---|---|---|---|---|---| |||||8||8| |Fixed assets||||||| |Fixtures, fittings|and equipment|||7,879||9,133| |Current assets||||||| |Bank/building
society balances|||714,010||567,960|| |Cash
in hand|||652||258|| ||||714,662||568,218|| |Current
liabilities||||||| |Other liabilities
and accruals|||610|||| |Net current assets||||714,052||567,518| |Net assets||||721,931||576,651| |Capital account||||||| |Capital account-|Restricted||378,787||265,703|| |Net profit/(Loss)|- Restricted||122,653|501,440|113,084|378,787| |Capital account|- Unrestricted||197,864||183,778|| |Net profit - Unrestncted|||22,627|220,491|14,086|197,864| |||||721,931||576,651| ## |1|Profit and loss account analysis|Profit and loss account analysis||| |---|---|---|---|---| ||||2022|2021| ||||8|8| ||Income|||| ||East Coast College - Adverts||225|| ||Fees Received||158|| ||Fuller Endowment
Fund - Donation|||750| ||Gifts and Donations||3,860|986| ||Grant - Big Lottery Funded|Projects|126,878|124,032| ||Grant - Building Better Opportunities|||80,846| ||Grant - ECC - BBQ||49,148|| ||Grant - ECC - CRF||12,650|| ||Grant - ECC - Kickstart||10,681|| ||Grant- ECC- RTW||28,602|| ||Grant- ECC —Skills Connect Project||20,932|| ||Sales - Grant - GYBC - Tenants Support||21,221|| ||Grant - Feathers
Futures|||7,560| ||Grant - GYBC - Covid|||10,000| ||Grant - GYBC —VCSE 19/20|||19,750| ||Grant - GYBC - VCSE 20/21|||19,750| ||Grant - GYBC - VCSE to Sept. 21|||8,229| ||Grant - HM Gov. - Covid 19Response|||33,831| ||Grant-
HMRC JRS|||2,692| ||Grant - IMA||1,470|| ||Grant - Lloyds Bank Foundation||71,387|25,000| ||Grant - Lloyds Bank Found.|- Salary||12,490| ||Grant - NCF - Covid|||16,440| ||Grant - NCF - Covid 19Local Resilience|||9,955| ||Grant - NCF - Digital Bob||11,734|| ||Grant- NCF - NCAN||25,357|| ||Grant - NCF - Waiting
Well||12,302|| ||Grant - Neighbourhoods
That Work|||64,390| ||Grant - Norfolk Community|Fund|6,250|| ||Grant - Norfolk Recovery Fund|||4,517| ||Grant - NR5 Future Projects||8,779|| ||Grant - Orbit Housing||14,972|| ||Grant - Postcode Lottery||19,497|| ||Sales - Grants - Charity Projects - Comic Relief|||3,850| ||Grant- ESF Project Monies|||(7,440)| ||Grant - Reaching
Communities|||27,980| ||Grant - Social Prescribing||19,602|58,806| ||Grant - VOL Norfolk|||10,000| ||Grant - Travis Perkins||1,000|| ||Grant - Wildpitch||716|| ||GYBC - Community
Health|Engagement|24,891|| ||Loan Shark Event||4,777|| ||M.S.Society Flux Fund||1,500|| ||Sale of Rags||418|145| ||Shop Takings||20,135|7,132| ||Sundry Receipts||581|578| ||||519,722|542,269| ||Other business
income|||| ||Interest receivable|||20| ## |Rental income|||||||9,204|2,860| |---|---|---|---|---|---|---|---|---| ||||||||9,210|2,880| |Wages, salaries and other||staff costs||||||| |Wages and salaries|||||||298,939|304,623| |Pension contributions|||||||12,255|11,041| |Staff Training
and Welfare|||||||1,568|| ||||||||312,762|315,664| |Motor, travel and subsistence|||expenses|||||| |Travel and subsistence|||||||219|195| |Rent, rates, power and|insurance|||costs||||| |Rent|||||||19,560|17,280| |Insurance|||||||3,843|3,842| |Light and heat|||||||3,852|3,830| |Utility costs|||||||387|240| ||||||||27,642|25,192| |Repairs and renewals|of property|||and equipment||||| |ITcosts|||||||3,108|4,544| |Repairs and maintenance|||||||3,979|3,057| ||||||||7,087|7,601| |Telephone,
fax, stationery||and|other offic|||costs||| |Telephone
and fax|||||||5,080|6,527| |Stationery and printing|||||||819|843| |Software|||||||180|180| |Payroll Services|||||||976|1,003| ||||||||7,055|8,553| |Advertising
and business||entertainment|||costs|||| |Advertising
and PR|||||||2,503|566| |Accountancy,
legal and other|||professional|||fees||| |Accountants
fees|||||||750|700| |Other legal and professional|||||||4,764|10,979| ||||||||5,514|11,679| |Depreciation
and loss/(profit)|||on|sale||||| |Depreciation|||||||1,970|2,283| |Other business expenses||||||||| |Subscriptions|||||||1,531|215| |Get Set DIAL||||||||500| |Social Prescribing|||||||10,304|42,904| |Feathers
Futures - Meetings||||||||48| |Tampon Tax Fund||||||||387| |Other expenses|||||||3,192|1,763| |Bank Charges|||||||44|| |Loan Shark Expenses|||||||3,828|| ||||||||18,899|45,817| ## ## ## ## |Objecti|v|es and||Activ|itie|s|s|| |---|---|---|---|---|---|---|---|---| |||||||SORP reference||| |Summary||ofthe purposes|||of|Para|1 17|To promote
the
relief
of all disabled
and| |the charity||as set out||in its||||vulnerable
people
within
Great
Yarmouth,| |governing||document||||||Waveney
and Norfolk area, by the provision| |||||||||of a direct information
and advice service.| |||||||||To promote the relief offinancial
hardship
to| |||||||||people within the Great Yarmouth,
Waveney| |||||||||and
Norfolk area
by the provision
of a debt| |||||||||and money management
advice service| |||||||||To promote
physical
activity to people within| |||||||||the Great Yarmouth,
Waveney
and
Norfolk| |||||||||area
by
providing
support
and| |||||||||encouragement
to access
local
exercise| |||||||||and sporting
groups.| |||||||||To provide
volunteering
opportunities
to| |||||||||individuals
within Great Yarmouth,| |||||||||Waveney
and Norfolk area in supporting| |||||||||DIAL activities
with opportunities
to gain| |||||||||ualifications
and work
lacements.| |Summary
of the main
activities
in relation
to those||||||Para
1 19|1 17 and|DIAL provides
a face-to-face
service
to
people
providing
adwce
and
support
on| |purposes||for the public||||||all aspects ofthe Welfare benefits system| |benefit,|in|particular,||the||||including
help
to complete
the complex| |activities,||projects|or|||||claim
forms.
Support
when
needed,
is| |services|identified||in|the||||given
to those whose
applications
have| |accounts.||||||||been declined
and appeals are necessary| |||||||||to
overturn
the
decision.
Adwsors
will| |||||||||support
the
claimant
at the
heanng
if| |||||||||needed.| |||||||||DIAL is registered
with the FCA,| |||||||||registration
number 711136and is licensed| |||||||||to provide
Money and Debt advise. Our| |||||||||qualified
MII D advisors are accredited
to| |||||||||Debt Relief Order level and support
people| |||||||||struggling
financially,
helping
to liaise with| |||||||||creditors to set up manageable
and| |||||||||affordable
repayment
plans whilst
providing| |||||||||bud
etin
and mone
savin
hints and
ti s.| |||||||||||We have continued
to work with East Coast|We have continued
to work with East Coast| |---|---|---|---|---|---|---|---|---|---|---|---| |||||||||||College as part ofthe Building Better|| |||||||||||Opportunities
project
with
2
specialist|| |||||||||||support
workers
employed
to
cover|the| |||||||||||whole
of Norfolk. They continue
to support|| |||||||||||individuals
who
have
barriers
that
prevent|| |||||||||||them from returning
to paid employment,|for| |||||||||||example
childcare
provision,
debt,|and| |||||||||||housing
issues.|| |||||||||||We continue to deliver two further|| |||||||||||Employment
projects,
Skills Connect and|| |||||||||||Routes to work, again
led by East Coast|| |||||||||||College. We have two full time staff|| |||||||||||employed
on these projects supporting|| |||||||||||residents
in the Gt Yarmouth
area to move|| |||||||||||into work. This includes
support
with CV|| |||||||||||wnting,
iob searching,
training
and|| |||||||||||interview
skills.|| |Statement|||confirming|||||Para|1 18|The guidance
issued
by the Charity|| |whether|the trustees|||||have||||Commission
on the public benefit and the|| |had regard|||to the|guidance||||||services delivered
by DIAL, is reviewed|on| |Issued|by the Charity|||||||||a regular basis to ensure that we continue|| |Commission|||on public|||||||to meet the intended
aims and objectives|| |benefit||||||||||that DIAL sets out to achieve as detailed|in| |||||||||||our Constitution
.|| |ddition|al|information||||(optional)|||||| |ou ma|choose to||||include||further statements|||where relevant
about:|| |||||||||SORP reference|||| |Policy on grant making||||||||||N/A|| |||||||||Para|1 38||| |Policy|on|social||investment||||||N/A|| |including|||program|||related||Para|1.38||| |investment.|||||||||||| |Contnbution|||made||by|||||The contribution
of volunteers
providing|| |volunteers||||||||Para|1 38|help and support to DIAL, in both our|| |||||||||||Chanty
shop and
in our office, undertaking|| |||||||||||administrative
roles is highly valued
and|| |||||||||||very much appreciated.
We have around|| |||||||||||18-20 volunteers
at any one time and|| |||||||||||between
them they contribute|| |||||||||||approximately
6000 hours throughout
the|| |||||||||||year. Many of our volunteers
learn new|| |||||||||||skills and gain confidence
allowing
them|to| |||||||||||move into em
lo ment|| |Other||||||||||N/A|| ## ## |Summary||ofthe main|ofthe main|ofthe main|ofthe main||Para|1 20|DIAL
continues
to
be
the
main
advice| |---|---|---|---|---|---|---|---|---|---| |achievements
ofthe chanty,
identifying
the difference the
charity's
work has made to
the circumstances
of its
beneficiaries
and any wider|||||||||provider
within
Great
Yarmouth
and
the
surrounding
area,
supporting
vulnerable
and
disabled
residents
to access
timely
advice
and
guidance
at easily accessible
venues
within
their
local
community.
Our
office is located
in the centre of town and is| |benefits to
whole.||society|||as a||||open to, and fully accessible to all, with our
service being delivered
from other locations| ||||||||||across the Borough as well, to ensure
that| ||||||||||those residents
who have
difficulty
getting| ||||||||||to our main office can still receive our help| ||||||||||and support
at locations
in which
they feel| ||||||||||comfortable.| ||||||||||This financial
year has seen delivery
of our| ||||||||||services
return
to normal
with face to face| ||||||||||appointments
being
held.
The
delivery
of| ||||||||||our Outreach
services was a little slower to| ||||||||||return
with
venues
being
cautious
in| ||||||||||opening
up too soon.| ||||||||||Throughout
the year over 14000 enquiries| ||||||||||were received
by phone,
email, face to face| ||||||||||or our online facility, with residents
receiving| ||||||||||advice
and
guidance
on a wide
range
of| ||||||||||issues.
Over
4773
face
to
face| ||||||||||appointments
were
held
with
advice
and| ||||||||||support
being
given
to
residents| ||||||||||experiencing
complex
and
challenging| ||||||||||issues.| ||||||||||The help and advice provided
by our| ||||||||||expenenced
and knowledgeable
staff,| ||||||||||supported
residents
to improve
their| ||||||||||household
finances as a result of being| ||||||||||supported
to claim and receive the correct| ||||||||||benefit entitlement
or by having
reduced| ||||||||||debts as a result of manageable
repayment| ||||||||||plans and,
in some cases, debts being| ||||||||||written
off in full, The financial
gain
in total,| ||||||||||for residents
across the Borough as a| ||||||||||result of debts being reduced
or benefits| ||||||||||being awarded
totalled just over f2million| ||||||||||ounds.| |dditional||information||||(optional)|||| |ou ma|choose to include||||||further statements||where relevant
about:| ||||||||||N/A| |Achievements||||against|||||| |objectives||set|||||Para|1.41|| |Performance||||offundraising|||||N/a| |activities|against objectives||||||||| |set|||||||||| ||||||||Para|1 41|| |Investment|||performance||||||N/A| |against objectives|||||||||| ||||||||Para|1 41|| |Other|||||||||N/A| ## ## |Review|of|of|the charity's|the charity's|the charity's|the charity's|the charity's|the charity's||Para|1 21|The
income
for
the
financial
year
has|The
income
for
the
financial
year
has| |---|---|---|---|---|---|---|---|---|---|---|---|---|---| |financial
position
end ofthe period||||||at||the||||reduced
slightly
from the previous
12mths.
This
is
due
mainly
to
grants
available
during
Cowd to help residents
across the|| |||||||||||||Borough
We have continued
to work with|| |||||||||||||East Coast College
on new
Employment|| |||||||||||||projects
and
continue
to
look
for
new|| |||||||||||||partnership
opportunities.|| |||||||||||||We
received
a grant
from
the
Geoffrey|| |||||||||||||Watling
Charity
which
together
with
the|| |||||||||||||Postcode Lottery funded a part-time
post to|| |||||||||||||help
with
the
increase
in
demand
with|| |||||||||||||benefit
enquiries
which
was
very
much|| |||||||||||||appreciated
and
helped
reduce
waiting|| |||||||||||||times for our clients.|| |||||||||||||DIAL has and continues
to look at|| |||||||||||||increasing
partnership
working
to help|| |||||||||||||secure funding
moving
forward
and to|| |||||||||||||avoid du
lication ofservices|| |Statement|||explaining|||||the||Para|1 22|DIAL continues
to hold 6 months
in reserve|| |policy for||holding|||reserves|||||||to cover salaries
and overheads
together|| |stating
why|||they are||||held|||||with other related operational
costs|| |||||||||||||including
rent, general
running
costs and|| |||||||||||||utilities|| |Amount|of||reserves||||held|||Para|1 22|DIAL continues
to hold reserves
ofF180k|| |||||||||||||(approx. 6mths
running
costs) to cover|| |||||||||||||staffing costs the increase
in overheads|| |||||||||||||with a rent increase
in Sept 22 and the|| |||||||||||||huge rise in utility costs
A further
impact on|| |||||||||||||salary costs
will come in April 23 with the|| |||||||||||||increase
in both minimum
wage and|| |||||||||||||National
Livin
Wa e.|| |Reasons||for||holding|||zero|||Para|1.22|N/A|| |reserves|||||||||||||| |Details of||fund materially|||||||in|Para|1 24|N/A|| |deficit|||||||||||||| |Explanation||||of any||||||Para|1 23|The challenges
DIAL, like many other|| |uncertainties||||about|||the|||||smaller charities
will have is that less|| |charity continuing||||||as a going||||||funding
will be available
creating
more|| |concern||||||||||||competition.
We are well-placed
to remain|| |||||||||||||as a going concern for the foreseeable|| |||||||||||||future
with new partnerships
having
been|| |||||||||||||created and new funding
applications
being|| |||||||||||||considered
and submitted.|| |Additional|||information|||||(optional)|||||| |You ma|choose to|||||include|||further statements|||where
relevant
about|| |||||||||||Para|1 47|DIAL'S main source of income continues|to| |||||||||||||be through
grants for the delivery
of various|| |||||||||||||services and projects
We also raise funds|| |The charity's||||principal||||||||and money raised
in our Charity Shop|| |sources|of||funds||(including|||||||through
the sale of donated
items including|| |an
fundraisin||||||||||||clothes and household
items.|| |Investment||||policy||and||||Para|1 46|N/A|| |objectives|||including||||any||||||| |social investment||||||policy|||||||| |ado ted|||||||||||||| |A description||||of the|||principal|||Para|1 46|DIAL continues
to remain
financially
stable|| |risks facing||||the charity||||||||for the foreseeable
future however the main|| |||||||||||||risk continues
to be the ongoing
reduction|| |||||||||||||of fundin
available
to meet the ever|| ||increasing
demand
on the|services we| |---|---|---| ||deliver|| ||DIAL continues
to look for|new partnership| ||opportunities
as with less|money available| ||it is increasingly
important|that we avoid| ||duplication
ofservices and|competition| ||when a
I in for fundin
.|| |Other|N/A|| ## |Description||of charity's|of charity's|||||||| |---|---|---|---|---|---|---|---|---|---|---| |trusts:||||||||||| |Type of governing|||document||Para|1 25|Constitution|||| |trust deed,|ro al charter|||||||||| |How is the|charity||||Para|1 25|Unincorporated|||| |constituted?||||||||||| |(e g unincorporated||||||||||| |association,||CIO,||||||||| |Trustee
selection|||methods||Para|1 25|Those
interested
in|joining
the
Trustee||| |including|details||of|any|||Board
are
invited|to
compete|and|| |constitutional||provisions||e.g.|||expression
of interest|detailing
why DIAL||is| |election to|post or||name|of|||of interest to them and|the skills knowledge,||| |any person||or body entitled|||||and expertise
that they could
bring
to||the|| |to appoint one or more|||||||Charity.|||| |trustees|||||||Applications
are assessed
by existing|||| ||||||||Trustees,
whilst
considering
the
skills|||| ||||||||needed
to strengthen|the Board and the||| ||||||||needs ofthe Charity.|||| ||||||||A face-to-face meeting|is then arranged||| ||||||||with the Chair and other Board members|||| ||||||||and
if suitable
is then|co-opted onto the||| ||||||||Trustee Board. References
and DBS|||| ||||||||checks are undertaken.|The new Trustee||is| ||||||||then formerly elected to the Board by DIAL|||| ||||||||members
at the ACM.|All Trustees stand||| ||||||||for a period of3years,|before standing||| ||||||||down at the AGM where they can be re-|||| ||||||||elected b
the members|||| |||||||elected b
t|he members| |---|---|---|---|---|---|---|---| |Additional|information||(optional)||||| |You ma|choose to include|||further|statements|where relevant
about|| |Policies|and|procedures||Para|1 51|DIAL has an|induction
process for all new| |adopted|for the induction|||||Trustees together
with a range of policies|| |and training||oftrustees.||||and procedures
that the new Trustee
must|| |||||||adhere to. These are reviewed
by the Board|| |||||||on a regular|basis to ensure that they| |||||||remain
up to|date and
in line with Charity| |||||||Commission|re uirements.| |The charity's||||Para|1 51|The CEO is|responsible
for the day-to-day| |organisational||structure||||management|of the
Charity
with
weekly| |and any|wider network|||||updates
with|the Chair
via phone
and
in| |with which the charity||||||person
Bimonthly
Trustee
meetings
are|| |works||||||held
where|finances,
new
and
existing| |||||||prolects are|discussed
and updates
given.| |||||A
Project
manager
is
responsible||for| |---|---|---|---|---|---|---| |||||managing
some
of the projects
that|DIAL|| |||||delivers
reporting
back to CEO and to||the| |||||Trustee
board on a regular
basis. An office||| |||||supervisor
is responsible
for overseeing||the| |||||day-to-day
office
activities
together||with| |||||organising
the volunteers
for both shop||and| |||||office.||| |||||Regular meetings
are held with lead||| |||||managers
of partner
organisations||| |||||responsible
for project delivery
and funding||| |||||is received. in between
formal
board||| |||||meetings
are held to discuss concerns,||and| |||||items for Board meeting
agendas.||| |||||Regular meetings
are also held with lead||| |||||partners
of organisations
managing
projects||| |||||tin which
DIAL is a partner
and receives||| |||||fundin
from.||| |Relationship|with any|Para|1 51|N/A||| |related parties||||||| |Other||||||| ## |||||A
Project
manager
is
responsible||for| |---|---|---|---|---|---|---| |||||managing
some of the projects that|DIAL|| |||||delivers
reporting
back to CEO and to||the| |||||Trustee
board on a regular
basis. An office||| |||||supervisor
is responsible
for overseeing||the| |||||day-to-day
office
activities
together||with| |||||organising
the volunteers
for both shop||and| |||||office||| |||||Regular meetings
are held with lead||| |||||managers
of partner
organisations||| |||||responsible
for project delivery
and funding||| |||||is received. in between
formal board||| |||||meetings
are held to discuss concerns,||and| |||||items for Board meeting
agendas.||| |||||Regular meetings
are also held with lead||| |||||partners
of organisations
managing
projects||| |||||tin which
DIAL is a partner
and receives||| |||||fundin
from.||| |Relationship|with any|Para|1 51|N/A||| |related parties||||||| |Other||||||| ## ## ## ##