2021-03-31-accounts

Objecti	v	es and A	ctiv	itie	s
					SORP reference
Summary		ofthe purposes		of	Para 1.17	To promote the relief of all disabled and
the charity		as set out	in its			vulnerable people within Great Yarmouth,
governing		document				Norfolk and Waveney area, by the
						provision of a direct information and advice
						service.
						To promote the relief of all disabled and
						vulnerable people within Great Yarmouth,
						Norfolk and Waveney area, by the
						provision of a direct information and advice
						service.
						To promote physical activity to people
						within the Great Yarmouth, Norfolk and
						Waveney area by providing support and
						encouragement to access local exercise
						and sporting groups.
						To provide volunteering opportunities to
						individuals within Great Yarmouth, Norfolk
						and Waveney area in supporting DIAL
						activities with opportunities to gain
						qualifications and work placements.
Summary ofthe main activities in relation to those					Para 1.17 and 1.19	DIAL provides a face-to-face service to people providing advice and support on all
purposes		for the public				aspects ofthe Welfare benefits system,
benefit,	in	particular,	the			including help to complete the complex
activities,		projects or				claim forms. Support when needed, is
services	identified in		the			given to those whose applications have
accounts.						been declined and appeals are necessary
						to overturn the decision. Advisors will
						support the claimant at the hearing if
						needed.
						DIAL is registered with the FCA,
						registration number 711136and is licensed
						to provide Money and Debt advise. Our
						qualified M&D advisors are accredited to
						Debt Relief Order level and support people
						struggling financially, helping to liaise with
						creditors to set u mana cable and

									affordable repayment plans whilst providing
									budgeting and money saving hints and tips.
									We have continued to work in partnership,
									as the lead partner on the Social
									Prescribing project with Mind. This project
									commenced in 2018 and runs until June 21
									with Living Well Connectors based in GP
									surgeries in the Gt Yarmouth area. They
									are tasked by GP*s and other medical
									professionals within the practice to meet
									with patients with non -medical issues. This
									gives time for our advisors to listen and
									identify issues that they could help with, by
									signposting to the most appropriate service.
									We have continued to work with East Coast
									College as part ofthe Building
									Opportunities project with 2 specialist
									support workers employed to cover the
									whole of Norfolk. They support individuals
									who have barriers that prevent them from
									returning to employment, for example
									childcare provision, debt, and housing. In
									the autumn, we commenced, in partnership
									with East Coast college, 2 more
									Employment projects Skills Connect and
									Routes to work.
Statement			confirming				Para	1.18	The guidance issued by the Charity
whether	the trustees				have				Commission on the public benefit and the
had regard			to the guidance						services delivered by DIAL, is reviewed on
issued	by	the Charity							a regular basis to ensure that we continue
Commission			on public						to meet the intended aims and objectives
benefit									that DIAL sets out to achieve as detailed in
									our Constitution.
ddition	al	information				(optional)
ou ma	choose to			include			further statements		where relevant about:
							SORP reference
									N/A
							Para	1.38
Policy on		grant making
									N/A
							Para	1 38
Policy	on	social investment
including		program		related
investment
									The contribution ofthe volunteers helping
							Para	1 38	and supporting DIAL in both the Charity
Contribution			made		by				shop and administrative roles is highly
volunteers									valued and in normal circumstances totals
									approximately 5000 hours throughout the
									year. This financial year due to Covid and
									being placed in lockdown saw this greatly
									reduce but totalled approximately 1500
									hours as we were closed to the public for
									7mths and limited return of office

slight reduction on previous year due to the
pandemic and collection of debts being
place on hold.
DIAL has a charity shop which raises
money through the sale of donated items
and is run solely by volunteers. This
provides opportunities for people to learn
new skills, form new friendships and gain
experience whilst being supported in a safe
and welcoming environment. This
obviously remained closed for 7mths due to
the pandemic.
DIAL was unable to provide "hot desk"
provision for most ofthis reporting period
due to the restrictions and adhering to the
2metre distancing rules.

ou ma cho	os	e to include fur	ther statement	s where
				NIA
Achievements		against	Para 1.41
objectives set
				NIA
Performance		offundraising
activities against objectives			Para 1.41
set
				NIA
Investment	performance		Para 1.41
against objectives
				NIA
Other

	volunteers so allow social distancing to be	volunteers so allow social distancing to be
	maintained. All of our	volunteers have now
	returned and continue	to learn new skills
	whilst improving their	confidence and self-
	esteem. This together	with being given and
	encouraged to attend	training courses
	provides increased opportunities within the
	jobs market and over	the years many have
	secured both full and	part-time
	em lo ment.
	NIA
Other

chieve	me	nts	and Per	formance	formance
				SORP reference
						DIAL continues to be the main advice
						provider within Great Yarmouth and the
						surrounding areas supporting vulnerable
Summary ofthe main achievements ofthe charity,				Para	1 2D	and disabled residents to access timely advice and guidance at easily accessible
identifying	the difference the					locations. Our office is centrally based in
charity's	work has made to					the town and is fully accessible to all, with
the circumstances			of its			our service being delivered from other
beneficiaries		and	any wider			locations across the Borough also to
benefits to society as a						ensure that those residents who have
whole.						difficulty getting to our main office can still
						receive our help and support at locations		in
						which they feel comfortable.
						The Covid pandemic resulted in all staff
						either working from home or from the office
						with the formation ofwork bubbles. This
						was vital for continuation ofservices either
						by phone or via zoom as whilst collecting		of
						debts was placed on hold, many residents
						needed help in other areas such as
						accessing food parcels, claiming benefits
						due to job losses, or claiming PIP and other
						benefits to which they were entitled.
						Whilst the demand on our service was
						steady throughout the pandemic a marked
						increase was seen when restrictions were
						lifted. Throughout the year over 13000
						enquiries were received with residents
						receiving advice and guidance on a wide
						range of issues.
						The help and advice provided supported
						residents to improve their household
						finances as a result of being supported	to
						claim and receive the correct benefit
						entitlement or by having reduced debts	as
						a result of manageable repayment plans
						and, in some cases, debts being written		off
						in full, The financial gain in total for
						residents across the Borough for this
						financial ear was ust under F2million,	a

Review	ofthe charity's	ofthe charity's	ofthe charity's	ofthe charity's	ofthe charity's	ofthe charity's	ofthe charity's			Para 1.21	The income for the financial year has again	The income for the financial year has again	The income for the financial year has again
financial		position			at		the end				increased as a result offunding received
ofthe period											from partnership working on new
											employment projects with East Coast
											College and the continuation of existing
											projects including the Social Prescribing
											Project with MIND, Lottery funding for
											Project 8 and various funds available
											throughout the Covid pandemic. This
											included funds to employ a Digital
											Awareness Advisor and Energy Awareness
											Advisor.
											DIAL has throughout this reporting period
											and despite the pandemic continued to
											form new partnerships and this continues		to
											be key for securing funding moving
											forward.
Statement			explaining					the		Para 1.22	DIAL continues to hold Gmths in reserve to
policy for holding					reserves						cover salaries and overheads together	with
stating	why		they are held								other related operational costs including
											rent, eneral runnin costs and utilities.
Amount	of		reserves				held			Para 1.22	2175,000.This has increased to cover	the
											additional staffing costs and the ongoing
											rise in overheads including rent which	is
											being increased from March 22 and the
											increase in heating and general running
											costs.
Reasons		for		holding			zero			Para 1 22	N/A
reserves
Details	offund materially								in	Para 1 24	N/A
deficit
Explanation				of any						Para 1.23	DIAL continues to develop new
uncertainties				about			the				partnerships and joint funding opportunities
charity	continuing					as a going					and remains confident that the Charity	is
concern											well-placed to remain as a going concern
											for the foreseeable future. New
											partnerships have been developed recently
											with the CCG's and NHS, as part ofthe
											new Integrated Care System which is under
											development and will be in place later	this
											Year.
Addition	al		information					(optional)
You ma		choose to				include			further statements		where relevant about
											DIAL'S main source of income continues		to
											be through the delivery ofvarious services
The charity's				principal							and projects, and money raised in our
sources		of	funds		(including					Para 1.47	Charity Shop through the sale ofdonated
any fundraising)											items including clothes and household
											items.
											N/A
Investment objectives			policy and including any							Para 1.46
social investment						policy
adopted

				DIAL continues to remain	financially stable
				for the foreseeable future	however the main
A description	ofthe principal	Para	1 46	risk continues to be the ongoing reduction
risks facing	the charity			offunding available to meet the ever-
				increasing demand on the	services we
				deliver.
				DIAL continues to look for	new partnership
				opportunities as with less	money available
				it is increasingly important	that we avoid
				duplication of services and competition
				when a I in for fundin	.
Other

Description	Description		of charity's	of charity's
trusts:
Type of governing				document				Constitution
ill ust cleecl,			ioval chat'lef')
How is the		charity				Para	1.25
constituted?								Unincorporated
(e g unincorporated
association,			CIO)
Trustee selection methods						Para	1 25	Those interested in joining the Trustee
including	details of any							Board are invited to compete and
constitutional			provisions		e.g.			expression of interest	detailing why DIAL is
election to		post or		name	of			of interest to them and	the skills,
any person			or body entitled					knowledge, and expertise that they could
to appoint one or more								bring to the Charity.
trustees								Applications are assessed by existing
								Trustees, whilst considering the skills
								needed to strengthen	the Board and the
								needs ofthe Charity.
								Aface-to-face meeting	is then arranged
								with the Chair and other Board members
								and if suitable is then	co-opted onto the
								Trustee Board. References and DBS
								checks are undertaken.	The new Trustee is
								then formerly elected to the Board by DIAL
								members at the AGM.	All Trustees stand
								for a period of3years,	standing down at the
								AGM where they can	be re-elected by the
								members.
Additional		information			(optional)
You ma	choose to include further statements							where relevant about
								DIAL has an induction	process for al new
								Trustees together with	a range of policies
Policies	and		procedures					and procedures that the new Trustee must
adopted	for		the induction			Para	1.51	adhere to. These are	reviewed by the
and training			oftrustees					Board on a regular basis to ensure that
								they remain up to date and in line with
								Charit Commission re uirements.

The charity's structure and	The charity's structure and	organisational any wider	Para	1.51	The CEO is responsible for the day-to-day management ofthe Charity with weekly	The CEO is responsible for the day-to-day management ofthe Charity with weekly
network	with	which the			updates with the Chair via phone. Bi-
charity works					monthly Trustee meetings are held where
					finances, new projects and existing projects
					are discussed, and updates given.
					A Project manager is responsible for
					managing some ofthe projects that DIAL
					delivers reporting back to CEO and to the
					Trustee board on a regular basis.
					An office supervisor is responsible for
					overseeing the day-to-day office activities
					together with organising the volunteers	for
					both shop and office.
					Regular meetings are held with lead
					managers of partner organisations
					responsible for project delivery and funding
					is received.
					N/A
Relationship		with any	Para	1 51
related	parties
Other

Charit	name			DIAL Great Yarmouth
Other name the charit			uses	N/A
Re istered charit		number		299909
Charity's	pnncipal	address		KINGS IDE
				26-27 King Street
				Gt Yarmouth
				Norfolk
				NR30 2NZ

	Trustee	name	Office (if any)	Dates acted ifnot for whole ear	Name of person (or body) entitled to appoint trustee (ifan
1	Valerie	Pettit	Chair
2	Jo Critch		Treasurer	Resigned June 20
3	Paul Frosdick		Trustee
4	Penny	Linden	Trustee
5	Gilly Plumb		Treasurer
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

unds held as cust Description ofthe assets held in this capacity	odi
Name and objects ofthe
charity on whose behalf	the
assets are held and how	this
falls within the custodian
charity's objects
Details of arrangements	for
safe custody and
segregation of such assets
from the charity's own
assets

Names an	d addresses ofadv	isers (Optional information)
Type of	Name	Address
adviser
Name of	chief executive or names ofsenior staff members		(Optional	information)

for the yea	r ended 31 March	2021
					2021f	2020
Income					545,149	459,288
Expenses
Wages, salaries and other staff costs					315,664	250,805
Motor, travel	and subsistence expenses				195	1,246
Rent, rates,	power and insurance	costs			25,192	26,229
Repairs and	renewals of property	and equipment			8,030	7,403
Telephone,	fax, stationery and other office			costs	8,553	7,747
Advertising	and business entertainment		costs		566	1,611
Accountancy, legal and other professional				fees	11,679	7,492
Depreciation	and loss/(profit} on	sale			2,283	2,394
Other business expenses					45,382	41,378
Feathers Futures - Meetings					48
Tampon Tax Fund					387
					417,979	346,305
Profit					127,170	112,983

		Notes		2021 F		2020f
Fixed assets
Fixtures, fittings	and equipment			9,133		9,574
Current assets
Bank/building society balances			567,960		440,447
Cash in hand			258		160
			568,218		440,607
Current liabilities
Other liabilities	and accruals		(700)		(700)
Net current assets				567,518		439,907
Net assets				576,651		449,481
Capital account
Capital account	- Restricted		265,703		175,446
Net profit/(Loss)	- Restricted		113,084	378,787	90,257	265,703
Capital account	- Unrestricted		183,778		161,052
Net profit - Unrestricted			14,086	197,864	22,726	183,778
				576,651		449,481

1	Profit and loss account analysis	Profit and loss account analysis	Profit and loss account analysis
					2021	2020
	Income
	Fuller	Endowment Fund - Donation			750
	Gifts and Donations				986	2,564
	Grant	- Big Lottery Funded Projects			124,032	121,180
	Grant	—Building Better Opportunities			80,846	30,110
	Grant	- Feathers Futures			7,560
	Grant	- Green Light Trust				424
	Grant	—GYBC —Covid			10,000
	Grant	- GYBC - VCSE 19/20			19,750
	Grant	- GYBC - VCSE20/21			19,750
	Grant	- GYBC —VCSEto Sept.		21	8,229
	Grant	- HM Gov. - Covid 19	Response		33831
	Grant	- HMRC JRS			2,692
	Grant	- Lloyds Bank Foundation			25,000
	Grant	- Lloyds Bank Found.	- Salary		12,490
	Grant	- NCF - Covid			16,440
	Grant	- NCF - Covid 19Local Resilience			9,955
	Grant	- Neighbourhoods That Work			64,390	64,390
	Grant	—Norfolk Community	Fund			10,750
	Grant	- Norfolk Recovery Fund			4,517
	Sales	- Grants - Charity Projects - Comic Relief			3,851	34,650
	Grant	- ESFProject Monies			(7,440)	7,440
	Grant	- Period Poverty				4,512
	Grant	—Personal Budgeting				9,750
	Grant	—Reaching Communities			27,980
	Grant	- Social Prescribing			58,806	141,250
	Grant	- VOL Norfolk			10,000
	M.S.Society					2,000
	Sale of Rags				145	519
	Shop	Takings			7,132	19,847
	Sundry Receipts				578	851
					545,149	450,237
	Other business income
	Interest receivable				20	95
	Rental income				2,860	8,955
					2,880	9,050
	Wages,	salaries and other staff costs
	Wages and salaries				304,623	241,341
	Pension contributions				11,041	9,104
	Staff	training and welfare				360
					315,664	250,805
	llllotor,	travel and subsistence		expenses
	Travel and subsistence				195	1,246

Rent, rates, power and	insurance	insurance	insurance	costs
Rent							17,280	17,280
Insurance							3,842	4,005
Light and heat							3,830	4,351
Utility costs							240	593
							25,192	26,229
Repairs and renewals IT costs	of	property		and equipment			4,544	4,123
Repairs and maintenance							3,057	3,280
							7,601	7,403
Telephone, fax, stationery		and	other office			costs
Telephone and fax							6,527	5,389
Stationery and printing							843	1,239
Software							'I80	156
Payroll Services							1,003	963
							8,553	7,747
Advertising and business		entertainment			costs
Advertising and PR							566	1,611
Accountancy, legal and other			professional			fees
Accountants fees							700	700
Other legal and professional							10,979	6,792
							11,679	7,492
Depreciation and loss/(profit)			on	sale
Depreciation							2,283	2,394
Other business expenses
Subscriptions							215	179
AGM Casts								356
Get Set DIAL							500	3,320
Social Prescribing							42,904	35,282
Feathers Futures - Meetings							48
Tampon Tax Fund							387
Other expenses							1,763	2,241
							46,246	41,378

						2021		2020
						f
Income	Grant —Big Lottery Funded		Project		124,032		121,180
	Grant - Building Better Qpportuniti				80,846		30,110
	Grant —ESFProject Monies				(7,440)		7,440
	Grant —Feathers Futures				7,560
	Grant - Green Light Trust						424
	Grant - GYBC - VCSE 19/20				19,750
	Grant —GYBC -VCSE 20/21				19,750
	Grant - GYBC —VCSEto	Septemb			8,229
	Grant —HM Gov —Covid 19		Respo		33,831
	Grant- HMRC JRS				2,692
	Grant - Lioyds Bank Foundation				25,000
	Grant - Lloyds Bank Foundation-				12,490
	Grant - NCF - Covid				16,440
	Grant —NCF —Covid 19Local Resil				9,955
	Grant - Neighbourhoods	That Wor			64,390		64,390
	Grant —Norfolk Community		Founda				10,750
	Grant —Norfolk Recovery	Fund		—F	4,517
	Grant - Period Poverty						4,512
	Grant - Personal Budgeting						9,750
	Grant - Reaching Communities			—C	27,980
	Grant - Social Prescribing				58,806		141,250
	Grant —VOL Norfolk				10,000
	Grants - Charity Projects	-	Comic		3,851		3¹,650
	M.S.Society Flux Fund						2,000
						522,678		426,455
Gross profit						522,678		426,455
Expenses	A.G.M. Costs						(356)
	Accountants fees				(700}		(700)
	Advertising and PR				(566)		(1,611)
	Feathers Futures —Meetings				(48)
	Get Set —DIAL				(500)		(3,320)
	Insurance				(3,842)		(4,005)
	ITcosts				(4,544)		(4,123)
	Light and heat				(1,915)		(2,176)
	MIND - Social Prescribing		Contract		(39,314)		(31,499)
	Payroll Services				(1,003)		(963)
	Pension contributions				(11,041)		(9,104)
	Professional fees				(10,679)		(6,567)
	Rent				(17,280)		(17,280)
	Repairs and maintenance				(1,883)		(1,148)
	Social Prescribing				(3,590)		(3,783)
	Software				(180)		(156)
	Statf training &welfare						(361)
	Stationery and printing				(498)		(507)
	Subscnptions				(195)		(179)
	Sundry expenses				(18)		(168}
	Tampon Tax Fund				(387)
	Telephone and postage				(6,352)		(5,276)
	Travel and subsistence				(195)		(985)

				2021		2020
		Utility coats	(240)		(593)
		Wages and salaries	(304,623)		(241,341)
				(409,594)		(336,199)
Net	profit			,0

				2021		2020
				f
Income	Fuller Endowment	Fund - Donation	750
	Gifts and Donations		986		2,564
	Grant - GYBC - Covid		10,000
	Interest		20		95
	Rents		2,860		8,955
	Sale of Rags		145		519
	Shop Takings		7,132		19,847
	Sundry Receipts		578		851
				22,470		32,832
Gross profit						32,832
Expenses	Depreciation		(2,283)		(2,394)
	Light and heat		(1,915)		(2,176)
	Premises		(429)
	Professional fees		(300)		(225)
	Repairs and maintenance		(1,174)		(2,133)
	Stationery and printing		(345)		(732)
	Subscdiptions		(20)
	Sundry expenses		(1,745)		(2,074)
	Telephone and postage		(175)		(112)
	Travel and subsistence				(260)
				(8,384)		(10,106)
Net profit						22,726