AGE UK HAMMERSMITH & FULHAM ANNUAL REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Company no. 01685692 Reglstered charlty no. 289124
Age UK Hammersmith & Fulham CONTENTS Page Referen and Administrative Information Chairfs Report Chief Executive's Report Trustees, Report Independent Auditorfs Report 12 Slalement of Financial Activities 16 Balan¢e Sheet 17 Slalemenl of Cash fiows 18 Notes to the Financial Statements 19
Age UK Hammersmith & Fulham REFERENCE AND ADMINISTRATIVE INFORMATION Age UK Hammersmith & Fulham is registered as a company and as a charity in England & Wales Principal pla¢e of buslne8s & Registered Office 105 Greyhound Road London W6 8NJ Contact informatlon Telephone number.. 020 7386 9085 Website address: http.'Ilww.ageuk.org.uklhammersmithandfulham E-mail address.. info eukhf.or .uk Trustees Trustees in office from 1 April 2024 to the date of this report were as follows.. Robin Fawcett {Chair) Alislair Baxter (Vice Chair) Emmanuel Asamoah (Treasurer) Elizabeth Baran James Flillon Seema Odedra Andrew Lyons (resigned 1 September 2024) Alexandra Stainow Iresigned 12 November 20241 Georgina Cade (from 20 June 2025) Gary Shaw Ifrom 20 June 2025) Shikha Kalr8 (from 20 June 20251 Chief Executive Company Secretary Derec Craig Derec Craig Advi80r8 Independent Auditor Knox Cropper LLP Chartered Accountants 65 Leadenhall SITeet London EC3A 2AD Solicitors Woodfords 11 Harwood Road London SW6 4QP Bankers Lloyds Bank plc Natwest Bank plc
Age LIK Hammersmith & Fulham Chair's Report The winter fuel allowance debacle precipitated a large number of our people needing help. Their priority was to claim pension credit which would then entitle them lo claim the allowance. All government claims are now of course online, creating a further wall for older people to climb. Two of our services, Infomialion and Advice, and the Digital Club combined lo provide a speedy resolution for 329 of our servi¢e users. In addition, the general rise in th8 cost of living affected us in two ways.. firstty our people found they could not afford what they had previously been able to afford. And secondly there was pressure on our funders who had many more applicants than previously. Trustees decided to make use of some of our reseTves this year, to feduce the costs of some of our services. For example. we reduced the price of our daily lunch service to £2.00, representing excellent value. Our Carol Concert, in its third year, was warmly supported, and we held a comedy night, spring BBQ, and numerous gel-togelhers at the Centre. We have a very dedicated community of volunteers who continue lo befriend and work al the Centre. Wilhoul them we would not be able lo provide the valuable seNices our people rely on and I would like to thank them for their dedicated service. And finally, I would like lo Ihank our committed Irustees, who have had many difficult decisions lo contend with this year. Robin FaWtt Chair
Age UK Hammersmilh & Fulham Chief Executive's Report CHIEF EXECUTIVE'S REPORT OveNlew and Challenge8 We continued lo serve older people in the Borough with physical activities, lunches, the shopping service. information & advice. befriending and digital activities. However, the past year has presented significant drfficullies, particularly with a notable decline in fundraising. Despite organizing several events and 5ubmilling applications to grant-making organizations, funds raised were considerably lower than in previous years. The fundraising climate around trusts and foundations was difficult because a number had closed access lo themselves pending reslrucluring and reprioritisation. We could not apply lo as many as we would have liked. Con5equenlly, the trustee board was compelled lo make tough decisions to reduGe overhead costs. which included reducing staff numbers. This reduction has had an impact on service delivery capacity, resulting in longer wailing limes for some service users, although all existing services have been maintained. The ongoing cost-of~living crisis has further affected our service Users, staff, and volunteers. To support our community, we extended the reduced price of lunches-from £4.50 10 £2-Ihanks to granls from Hammersmith and Fulham Giving and Hammersmith United Charity. We also reopened the warm hub al our centre, providing a welcoming space where clients could relax in a comfortable environment and participate in engaging activities. Digital Inclusion Project Our project supporting older people with digital inclusion was adversely affected by reduced funding, following the conclusion of support from the National Lottery. Although efforts were made to secure renewed funding from the National Lollery, the application was unsuccessful due to high demand. At one point. the prospect of losing all paid team members seemed likely. bul a last-minule initiative by trustee James Flillon resulted in £35,000 of funding, allowing us to Tetain two part~time positions. We are deeply grateful to Colt Technology Services for their timely donation, which has enabled us to continue our digital inclusion work. Charity Shop The partnership with West 12 Investments Limited has continued, allowing us to sell donated goods al the W12 Shopping Centre in Shepherds Bush Green. Public donations and support remain substantial, and the in¢ome generated is reinvested into projects and activities that reduce loneliness and isolation among older people. We are sineerely Ihankful to W12 Investments Limited staff. the public, and local businesses for their crucial contributions. However, shoplifting remains a concern, with some slaff and volunteers facing abuse when confronling perpetrators. Their courage and commitment are immensely appreciated. Fundralslng Efforts This year, fundraising was less successful due to several trusts and foundations temporarily closing as explained above. Nevertheless, our participation in numerous eventS-including our first Carol Concert, the London Landmarks and Royal Parks Half Marathons, the London Legal Walk, a spring barbecue, and our inaugural comedy night was well received. By hosting these events, we aim to highlight issues impacting older people and to raise essential fund5 for our work. We extend heartfelt thanks lo all organizations and individuals who supported our fundraising initiatives. including The Charity of Sir Richard Whittinglon, Liberty Global, Virgin
Age UK Hammersmith & Fulham Chief Executiva's Report Media 02, Colt Technology Services, Housing 21, SWM Partners, LMA Property. Crown and Sceptre Pub, Holy Trinity Church. Mercers Foundation, Hurlingham Club, H&F Giving, and HUC Charities. Key Achievernents Supported 1,489 older people, with 12,074 total service user contacts. Delivered up lo 151 befriending volunteer hours per week, created 49 new companionship matches, and provided weekly befriending for up lo 107 older people. Provided ongoing practical help lo 196 older people. and one-off practical help lo 72 more. Assisted 67 unique users through 114 shopping trips. Handled 683 Advice and Infomiation contacts via phone and in-person appointments. Served 4,677 healthy lunches at the Community Café across the year. Offered 1,072 one-lo-one digital skills sessiong. Engaged over 210 active volunteers, recruited 37 new volunteers. and welcomed back 4 previous volunteers. Befriending Befriending remains a cornerstone service at Age UK Hammersmith & Fulham, addTessing the isolation and loneliness many older petsple expeiience. We support individuals aged 50 and over who have minimal contact with others, may be housebound, unwell, disabled. or adjusting lo major life changes. Volunteers are carefully matched with clients to provide regular visils-usually once a week for an hour or two-for companionship, conversation, and occasional practical support. Supporting Independence Practical Help Our In-Touch Support ensures older residents receive help wrth small practical tasks, such a$.. Escorting clients to GP or hospital appointments Accompanying them to libraTies, shops, or cafés Assisting with small gardening jobs Shopplng Servlce Recognising that many older people have limited mobility. we offer a biweekly escorted, door-to-door shopping service for those unable to shop independently. Each trip includes a trained driver and. typically, a volunteer escort lo help with bags and provide additional support. These outings foster social interaction and promote independence, with volunteers assisting throughout the trip. Information and Advice With the removal of the winter fuel allowance for those not on pension credit and the persislenl cosl-of-living crisis, many older people face rising energy and food costs. Ensuring Ihey receive all entitled benefits, particularly pension Credit a gateway to additional support-is essential. Our thanks go to the Emmanuel
Age UK Hammersmith & Fulham Chief Executive's Report Hospital Foundation for its continued grant, which has helped many maximize their income. Older people across the UK continue to struggle with poverty and financial hardship. Through our Information and Advice services, we empower them lo understand their rights, acSS benefits. and manage life's challellges-such as budgeting, dealing with unexpected expenses, or navigating life changes. Wo have successfully supported clients with housing benefit, council lax, attendance allowance, and pension credits. Notably, 750A of service users are aged 60-80, 55 /0 are women, and on average 620k are non_white British. Addressing Social Isolation Digital Inclusion Our efforts aim to promote health, wellbeing, and tackle digital exclusion. Collaborating with Ihird-seclor partners across Weslminsler, Kensington & Chelsea, and Hammersmith & Fulham, we delN8red the Digitall projecl-funded by Imperial College Healthcare NHS Trust and CW+ (the official charity of Chelsea and Westminster Hospital NHS Foundation Trusll. This work has furthered digital inclusion and improved access to NHS services, though this funding concluded at yearfs end. Community Engagement and Volunteering Age UK Hammersmilh & Fulham fosters opportunities for volunteers, enri¢hing the community and benefiting all involved volunteers, service users, and the broader community. Decades of WOTk in the borough have demonstrated the importance of trusted community members-GPs. nurses, social care workers, faith leaders, neighbours. and family-in identifying and supporting those at risk. Our achievements are a teslamenl to the dedication of our volunleors, whose commitment is al the heart of everything we do. Derec Craig Chief Executive
Age UK Hammersmith & Fulham Trustees Report The Trustees present their report and financial statements for the year ended 31 March 2025. Reference and administrative information sel out on page 1 forms part of this report. The financial stslements comply with current statutory requirements. the memorandum and 8rticles of 8ssociation, the requirements of a directors, report as required by company law, and the Statement of recommended Praclice-Accounting and Reporting by Charities,. SORP applicable lo charities preparing their financial statements in accordance with FRS 102 (seeond edition - effective 1 January 20191. OBJECTIVES AND ACTIVITIES The objects of the charity are to promote th8 following purposes for the benefit of the public andlor older people in and around Hammersmilh and Fulham.. Preventing or relieving the poverty of oldeT people., Advancing educab'on., Preventing or relieving sickness, disease or suffering in older people (whether emotional. mental or physical., Promoting equality and diversity., Assisting older people in need by reason of ill-heallh, disability. financlal hardship, social exclusion or other disadvantage., and Such other charitable purposes for the benefit of older people as the Trustees may from lime to time decide.. the outcome of this being the promotion of the well-being of older people. The Trustees referred to the Chaty Commission's general gUIdan on publlc benefit when reviewlng the charity's aims and obj8Ctives and in planning futur8 activities. In particular, the Trustees looked al how the planned activities contributed to the aims and activities as set out in the guidance. FINANCIAL REVIEW The charity reported a deficit of £126,566 {2024'. deficit of £113,606) in the year ended 31 March 2025. Contributing lo total incoming resources of £673,386 12024.. £751,617), were Ihe efforts of the fundraislng team. shop sales and the Borough's funding. The latter included free r8nt at the charity's Cenlre. It was a good year for unrestricted fundraising bul only a modest year for restricted fundraising18s explained in the Chief Executive's report). Unrestricted funds posted a surplus of £73,794 12024-. a deficit of £23,612) and Teslricled funds posted a deficit of £200.36012024'. a deficil of £89,994). The only reslricled fund that did not pay way was the Borough's programme, despite £60,372 being raised as co-funding by the fundraising leam. The Borough's funding is not designed lo cover all of the ¢osts of the services required in fulfilmenl of the programme. Reserves were drawn upon to fund the Borough's programme in accordance with Trustees, plans.
Age UK Hammersmith & Fulham Trustses Report Total resources expended decreased to £799,952 from £865,223. By way of a reorganisation, given TeslTlCted projects coming to an end. the trustees took decisions to reduce expenditure to compensate for the lower fundraising income. Chief variar¢ces between the income and expenditure of the year over th6 previous year were Iwilh the reasons in parenthesesl.. Borough's contractual funding. Increase of £6,720 (inflationary uplift in funding). Bank interest receivable. Increase of £9,509 I$uTplus cash placed on bank deposit). Unrestricted donations, legacies and grants. Increase of £101,749 (success of events}. Reslricled donations, legacies and grants. Decrease of £193,736 lending of restricted projects). Staff costs. Decrease of £87.576 {ending of restricted projects and reorganisation). Buildings expenditure. In¢rea$e of £32,529 (imposition of shop rent and rise In electricity costs al the Centre). Fuel grants. Decrease of £15,000 lending of disbursemenlgl. At the year end, the funds of the charity lotalled £222.00712024.. £348,573) and were split as lo,. An unrestricted general fund of £152,55912024: £212,787) which the Trustees can spend as they see fil within Ihe objects of the charity. and £15,142 {2024.. £21,291 } of unrestricled funds designated at the discretion of the Trustees for particulaT purposes, and £54,30612024: £114,495) of restricted funds to be disbursed at the direction of their funders. GOING CONCERN Trustees have considered the planned financial position through to 31 March 2028. Our basic business model continues as one of servicing the contractual requirement of the Borough and with fundraising to augment their funding for this. The Trustees have had several engagements with the Council about the future funding and are confident the Charity will be SLJccessful in the next phase of the tendering process from 1 October 2026. The Charity has a strong partnership with the Council and the Trustees, risk analysis gives reasonable assurance that this relalionship will continue for the foreseeable future. Legacy income cannot be foreseen.
Age UK Hammersmith & Fulham Trustaes Report In the year 2024125 and in the following financial year 2025126. there has b&en a staffing reorganisation with unfortunately several redundancies lo save costs. Trustees conclude that the charity is a going concern until 31 March 2028. A return lo surplus is planned in the years 2026127 and 2027128, with rising reserves. RESERVES POLICY This reserves policy is designed lo reflect the underlying risks facing the charity and to ensure that the charity has an appropriate level of reserves to cover all costs to: Cater for unforeseen circumstances, and Provide for the extra and routine costs of a temporary or permanenl diminution of aclivilies, should restricted funding be withdrawn andlor the charity enGounler a shortfall of unrestricted funding. The Trustees have determined that the charity should hold at least six months of running expenses in reserve. Based on the forecast figures for 2025126, this 15 represented by a figure of £291,785. At 31al March 2025, the reserves stood at £152,55912024- £212,787}, consisting of the unrestricted general income fund. Trustees note that thi5 level of free reserves is in shortfall of the policy of six months by about three months. As a significant part of our a¢livities are restricted in nature, the Trustees are confident thal the Charity has enough unrestricted funds lo meet the expected commitments under the reserves policy, particularly as the 2025126 expenditure is partly a charge on restricted funds. The plan of the Gharity is lo build up the reseN8s by a combination ol unreslri¢ted fundraising with dedicated events and the shop sales holding their own, together with a cosl-cutting programme where feasible. The fundraising is overseen by a dedicated staff member. Reslricled fundraising that subsidises the Borough's funding under their contract is a focus, bearing in mind Ihal in its absence unrestricted fundraising has lo be diverted to Ihal end too and accordingly is unavailable lo contribute lo Ihe reseNes. 11 can be reported that after a dip In reserves in 2025126. they are planned to increase in th8 following I0 years. The policy is reviewed annually by the Trustees. STRUCTURE, GOVERNANCE AND MANAGEMENT The charity is governed by its Memorandum and Articles of Association. Although Ihe charity carries the 'Age UK, name, it is an independent charity and, in particular, il is independent of Age UK National. However, in order lo be able lo use the 'Age UK, name the charity is party to a branding agreement with Age UK nallonal. The charity has members, as required by UK company law. who have the power at general meetings to effect certain changes upon the charity, so long as company law,
Age UK Hammersmith & Fulham Trustees Report the Memorandum and Articles of Association and the Charity Commission allow. Members have not subscribed for any shares. Members can be drawn from the represenl8tives of the voluntary bodies, departments of central Government, local stalulory aulhorilies, companies and unincorporated associations serving or operating in and around the Borough. Members can also be drawn from those adull individuals, and those individuals aged sixteen or seventeen yeais, who are interested in furthering the work of the charity. The Board of Trustees and Directors is elected by, and is subject to re-election by, the members at the Annual General Meeting. Trustees and Directors serve for an initial term oflhree years. Should a Casual vacancy arise part-way Ihrough an elected Board memberfs term ofoffic8, then the Board can fill that vacancy overthe un8xplr8d term of office. The Board can co-opt persons up lo one-third of it5 elected number al any lime. and these co-oplees will fall for election at the next AGM Elected Directors and Trustees 8ulomatically become members of the chaty upon their election. The Board can refuse any application for membership of the charity. The Board can also terminate an existing membership of the charity subject lo Ihe member being heard at a Board meeting before the decision is made and subject lo the member appealing to the other members at a general meeting. The Board takes ultimate responsibility for the stewardship of the charity and conslitules the Directors under company law and the Trustees under charity law. The Chief Executive is the most senior employee and he manages the charity overall with the Activity Centre Manag8r acting as his deputy. The Chief Executive reports to the Chair. A finance sub-committee meets quarterly, chaired by th8 Treasurer. INDUCTION AND TRAINING Trustees are inducted after a recruitment round that is followed by a presentation by the charity. Training is available if required. INDEMNITY OF TRUSTEES Both 8t the dale of signing of this report and throughout the year. Article 34.1 of Association required the charity to indemnify any Trustee in accordance with sections 232 10 234 of the Companies Act 2006. In particular, cover under an insuranee policy held by the charity was available in respect of the indemnity of Trustees in the course of their duties. RISK MANAGEMENT TNstees have identified the following chief categories of risk {with main controls and mitigations bulleted).. Category one.. Governance and management.. Agreed three-year strategic plan with key aims and objectivos
Age UK Hammersmith & Fulham Trustees Report Monitoring framework-outpuls and outcomes Monitoring of financial and operational performance Category Iwo.. Financial Budgets linked to business planning and objectives Financelrisk and Fundraising Sub Committees in place which meet quarterty and have a remit lo monitor income. expenditLJre and fundraising activity Category three.. Loss of existing funding Diversification of funding base Fundraising strategy Category four.. Operational Effective recruitment process in place Effective communication framework in place Support and Supeis1on, appraisal and performance management And within each category, particular risks have been identified, assessed as to likelihood and impact, and miligalion lechniques put in place. STATEMENT OF TRUSTEES, RESPONSIBILITIES The TrLSStees are responsible for preparing the Trustees, Report and the financial slalemenls in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounling PraGtiGel. Company law requires the Trustees to prepare financial slalements for each financial year which giv8 a true and fair view of the income and expenditure of the charitable company and its stale of affairs al the end of that period. In preparing those statements the Trustees are required to: select suitable accounting poli¢ies and then apply them consistently,. observe the methods and principles in Aceounling and Reporting by Charities.. Slatemenl of Recommended Practice applicable to charities preparing their financial statements in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 102 second edilionl; make judgements and estimates that are Teasonable and prudent., state whether applicable United Kingdom Accounting Standards havg been followed, subject lo any material departures disclosed and explained in the financial slalemenls., and proparo the financial slalements on the going concern basis unless it Is inappropriate to presume that the charitable company will continue in operation.
Age UK Hammersmith & Fulham Trustees Report The Trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any lime the financial position ofthe charitable company and enable them lo ensure that the financial statements comply with the Companies Ael 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. The truslees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company's website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions. The opinion ofthe l¥ustees is that the company is enlilled to the exemptions wnferred by Section 477 of the Companies Act 2006 relating to small companies. AUDITORS In accordance with company law as the company's directors, we rtify that.. so far as we are aware, there is no relevant audit information of which the charitable company's auditor is unaware., and as directors of the charitable company we have taken all the steps that we ought to have taken, in order to make ourselves aware of any relevant audit information and lo establish that the charitable company's auditor is aware of that information. Knox Cropper LLP continue as auditors. The annual reportwas approved by the Board on 11 November 2025. Robin Fawcett. Chairman
Independent Auditor's Report to the members of Age UK Hammersmith & Fulham Opinion We have audited the financial statements of Age UK Hammersmith & Fulham (the 'charitable company? for the year ended 31 March 2025 which comprise the Statement of Financial Activities, the Balance Sheet, statement of Cash Flows and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation Is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Finanaèl Reporting Standardopplicabk in the UK and Republk ofIreland(Unlted Klngdom Generally Accepted Accounting Practice). In our opinion the financial 5tstements'. give a true and fair view of the state of the charitsble company's affairs as at 31 March 2025 and of its income and expenditure for the year then ended; have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice,. and have been prepared in accordan wlth the requlrements of the Companies Act 2006. Basls of oplnlon We conducted our audit in accordan with International Standards on Auditing (UK) (ISAS (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditorfs responsibilities for the audlt of the flnanclal statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements In the UK, Includlng the FRC'S Ethical Stsndard, and we have fvlfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit eviden we have obtained is Sufflent and appropriate to provide a basis for our opinion. Conclusions relatlng to going concern In auditing the financial statsments, we have conduded that the trustees, use of the going concern basis of accountlng in the preparation of the financial statements is approprlate. Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectivelyi may cast significant doubt on the tharitsble company's ability to continue as a golng concern for a period of at least iwelve months from when the financial statements are authorid for issue. Our responsibilities and the responslbllitles of the trustees wlth reswt to going conrn are described in the relevant sections of this report. 12
Independent Auditor's Report to the members of Age UK Hammersmith & Fulham Other inforniation The other information comprises the information included in the annual report, other than the flnancial statements and our audltors, report thereon. The trustees are responsible for the other informatlon. Our oplnlon on the financial statements dces not cover the other information and we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtsined in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard. Opinion on other matters prescribed by the Companles Art 2006 In our opinion, based on the work undertaken in the course of the audit.. the infomiatlon glven In the trustees, report, which Indudes the dirertorg report prepared for the purposes of company law, for the financial year for which the financial statements are prepared is consistent with the financial statements; and the directots. report Included within the trustees, report has ken prepared In accordance with applicable legal requirements. Matters on which we are required to report by exceptlon In the light of the knowledge and understanding of the charitable company and its envlronment obtained in the course of the audit, we have not identified material mi55tatements in the dlrectors, report included withln the trustees, report. We have nothing to report in respett of the following matters where the Companies Act 2006 qUireS us to report to you if, in our opinion: adequate accounting records have not been kept, or return5 adequate for our audit have not been reiVed from branches not visited by us; or the financial statements are not in agreement with the accountlng records and returns; or certain disclosures of trustees, remuneration specified by law are not made. or we have not 1Ved all the information and explanations we require for our audit; or the trustees were not entitled to prepare the financial statements in accordance wlth the small companies regime and tske advantage of the small companles, 13
Independent Auditor's Report to the members of Age UK Hammersmith & Fulham exemptlons In preparing the trustees, report and from the requirement to prepare a strategic report. Responsibilities of Trustees As explained more fully in the Trustees, Resp)nsibllities Statement, the Trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustee5 determine is necessary to enable the preparation of financial statements that are free from material misstatemen¢ whether due to fraud or error. In preparing the financial statements, the trustees are responsible for assessing the charitsble company's ablllty to continue as a going concern, disclosingi as applicable, matters related to going conrn and using the goirvJ conrn basis of accounting unless the trustees either intend to liquldate the company or to cease operations, or have no realistic alternative but to do so. Audltorfs responsibilities for the audit of the financial statements Our objective5 are to obtain reasonable assuran about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance Is a high level of assuran, but is not a guarantee that an audit conducted in accordance with ISAS (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material If, individually or in the aggregate, they could reasonably be expetted to influence the economic decisions of users taken on the basis of these flnanclal ststements, Irregularities, including fraud, are instances of non-complian with laws and regulations. We design procedures in Ilne with our responsibilities, outlined above, to detect material misstatements in respect of irregularlties, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below: The Charitsble Company is required to comply with both company law and charity law and, based on our knowledge of its activities, we identified that the legal requirement to accurately account for restricted funds was of key significan. We gained an understanding of how the charitable company complied with its legal and regulatory framework, including the requirement to properly account for restricted fund5, through discussions with management and a review of the documented p)licies, procedures and controls, The audit team, which is experienced in the audit of charities, considered the charitsble company's SUSPtIb1llty to materlal misstatement and how fraud may occur. Our considerations included the risk of management override. Our approach was to check that all restrlcted income was properly identified and separatew accounted for and to ensure that only valid and appropriate expenditure was charged to restricted funds. This included reviewing journal adjustments and unusual transactions. 14
Independent Audltor's Report to the members of Age UK Hammersmith & Fulham A further description of our responsibilities for the audit of the financial statements located on the Flnanclal Reportlng CounclS's webslte at: www.frc.o ditorsres onsibilities . This descrlptlon forms part of our audthrfs report. Use of our report This report is made solely to the charitsble company's members, as a bodyi in accordance with Chapter 3 of Part 16 of the Companie5 Act 2006. Our audit work has been undertaken, so that we might State to the charitsble company's members those matters we are requlred to state to them In an audltor's report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's members as a bodyi for our audit work, for this report or for the opinions we have formed. Simon Goodridge Senior Statutory Auditor for and on behalf of Knox Cropper LLP statutory Auditor 65 Leadenha51 Street London EC3A 2AD 18 November 2025
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A e UK Hammersmith & Fulham Balance Sheet As At 31 March 2025 Notes 2025 2024 FIXED ASSETS Tanglble assets CURRENT ASSErs Debtors Cash at bank arKI in harKI io 29,803 35,264 231,989 378,926 CREDITORS: AMOUNTS FALLXNG DUE WITHIN ONE YEAR {43,022) 169,089) NET CURRENT ASSETS 188,967 309,837 NET ASSETS 14 222 007 348 573 FUNDS Restrlcted Reserve unstrICted Funds Designated Gera1 13 114 495 12 15,142 152 559 167 701 222 007 21,291 212 787 234 078 348 573 TOTAL FUNDS The notes on pages 19-31 forrn part of these flnandal statements. The financlal statements were approved by the Board of Trustees on 11 November 2025. any no. 01685692 RobiTh Fahvcett, Chalrman Emmanuel Asamoah, Treasurer 17
A e UK Hammersmith & Fulham Statement of Cash Flows Year ended 31 March 2025 2025 2024 Cash flows from operatlng artivities: N¢t rdsh provlded byl(used In) operatlng actlvltles 150 878 (150,878) 181,136) Cash flows from Investlng activities: Bank Interest Purchase of property, plant dnd equipment Net cash provided by/(used in) Investlng actlvities 11,082 1,573 Change In cash and cash equivalents in the reporting perlod (141,476) (79,563) Cash and cash equlvalents at the beglnnlng of the reportlng perlod Cash and cash equivalents at the end of the reportlng period 343 662 423 225 343 662 Reconciliation of net incomel(expendlturè) to net cash flow from operatlng actlvltlos 2025 2024 Net Incomellexpend5turel for the reportlng IErlod Depreciabon charges Bank interest (Increaselldecrease in debtcws Increaselldecreasel In credltors Plet5ProV1dedhy/{s8dA) operatlng artlvltles (126,566) 7,376 {11,082) 5,461 (113,6061 8,984 (1,5T3) 72,415 150 878 18
A e UK Hammersmith & Fulham Notes To The Financial Statements For The Year Ended 31 March 2025 I. PRINCIPAL ACCOUNTING POLICIES (al Basis of Preparation The financial slalemenls of the charity, which is a public benefit enlily under FRS 102, have been prepared in accordance with Ihe Charilies SORP {FRS 1021 'Accounling and Reporting by Ch8ritie8'. Stalement of Recommended Practice applicable to charities preparing their financial Statements in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland {FRS 1021 second edition,, Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland, and Companies Act 2006. The financial statements have been prepared under the historical Gosl ¢onvention with items recognised al cost or transaction value unless otherwise slated in Ihe relevant notelsl to the financial stalemenls. The financial stalements are prepared in sterling, which is the functional currency of the charty. Monetary amounts in Ihe$e financial slalements are rounded lo the nearest £. In applying the financial reporting framework, the trustees have made a number of subjective judgements, for example in respect of significant accounting estimates. Estimates and judgements are continually evaluated and are based on historical experience and other factors, nClUdIng expectations of future events that are believed lo be reasonable under the circumstances. The nature of the eslimalion means the actual outcomes could differ from those eslimales. Any significant estimates and judgements affecting these financial statements are detailed within the relevant accounting policy below. Ibl Golng Concern Trustees have considered the planned financial position through lo 31 March 2028. Our basic business model continues a5 one of servicing the contraclual requirement of the Borough and with fundraising to augment their funding for this. The Tnjstees have had seveTal engagemenls with the Council about the future funding and are confident the Charity will be successful in the next phase of the tendering process from 1 October 2026. The Charity has a strong partnership with the Council and the TTUStees' risk analysis gives reasonable assurance that this relationship will continue for the foreseeable future. Lega¢y income cannot be foreseen. In the year 2024125 and in the following financial year 2025126, there has been 8 slaffing reorganisalh)n with unfortyn?lely several redundancies to save costs. Trustees conclude that the charSly is a going concern until 31 March 2028. A return to surplus is planned in the years 2026127 and 2027128, with rising reserves. 19
A e UK Hammersmith & Fulham Notes To The Financial Statements For The Year Ended 31 March 2025 (cl InGomè Contract income is accounted for in the period for which the contracts are awarded.. contract income received in respect of future periods is deferred. Amounts recharged lo other organisalions are accounted ftir in the period in which the related expense is incurred,, other incoming resources when they are receivable. Donated goods (apart from those for resale in the shop), fa¢ililieg and seNices are included in income at the value thereof lo the charity i.e. the amount that the chaflty would have paid for the goods, facilities and services or their equivalent on the open market. The income was matched by the equivalent exponditure. The use of the activity centre provided by the Borough renl-free was brought into the financial slalemenl$ as income al the market rent together wilh the equivalent rental expenditure. Donated goods for resale in Ihe shop were brought into account when sold with the income recorded being the sale proceeds. There was not any expenditure connected with their procurement, apart from the costs of transport.to the shop from the donors. Legacies are recognised where there is entittement, it is prob2ble that the income will be received and that the amount can be measured reliably. The value of volunleer time has not been quantified in the financial statements. {dl Expendlture Expenditure is allocated beiween costs of charitable activities and costs of fundraising. The amounts alk)caled to each category comprise those costs which are directly attributable to that category together with an apportionment of support costs. Support costs are those ¢osts that are not directly atlribulable to a single aclivily but provide the necessary organisational support for all the charity's activities. The bases of allocation of support costs are explained in note 7lbl. Governance costs comprise the costs of external and internal audit, legal advice for tha trustees on corporate matters and those associated with conslilulional and slatulory requirements. They include an apportionment of the salaries of certain staff. {el Tangible flxed a88ets Tangible fixed assets costing less than £1,000 are wrillen off in the statement of financial activities in the period in which the expenditure is incurred. The cost of other tangible fixed assets is capilalised and depreciated over the estimated useful lives of the assets, as follows.. Motor vehicles Fixture5 & equipment 9 years 3-5 years 20
A e UK Hammersmith & Fulham Notes To The Financial Statements For The Year Ended 31 March 2025 Grants received for th8 purpose of acquiring tangible fixed assets are credited to a reslricled fund al the time of receipt, as is the estimated cost of assels that are directly donated to the charity. Depreciation of all such assets is charged against the restrlcled fund concem@d. ifj Pension costs The charity contributed to employees, private contribution pension schemes, and to the NEST organisation under H.M. Government's auto-enrolment of pen$ions. The pension costs represenled Ihe conlributions payable to these schemes. Ig) Leases Rental costs under operating leases {where the risks and rewards attached lo the asset remained with the lessor) were recognised in equal annual instalments over the period of the lease. See nole fifteen for details of the operating leases. Finance chargos under finance leases Iwhere the risks and rewards attached lo the assets were transferred to the eharily as lessee) were re¢ognised under the sum of the digits method. The assets were Capitalised at eslimaled wsl with the amounts owed to the lessor shown as finance lease creditors including finance chafges up lo the balance sheet date. Payments under the leas8s were offset against the finance lease Greditors. Finance charges were included in equipment costs. {hl Financial instruments The company has e5ected to apply the provisions of Sèction 11 'Basic Financial Instruments, and Section 12 '0ther Financial Instruments Issu8s' of FRS 102 to all of its financial instruments. Financial instruments are recognised in the company's balance sheet when the company becomes party to the contractual provisions of the instrument. Financial assets and liabilities are off$et, with the net amounts presented in the financial slalements, when there is a legally enforceable right to sel off the recognised amounts and there is an intention to settle on a net basis or to realise the asset and sellle the liability simullaneously. Basic financial assets Basic financial assets, which include debtors and cash and bank balances, are initially measured al transaction price Including transaction costs and are subsequently carried at amortised cost using the effective interest meth unless the arrangement constitutes a financing transaction, where the transaction is measured at the present value of the future receipts discounted at a markel rate of interest. Financial assets classified as receivable within one year are not amortised. 21
A e UK Hammersmith & Fulham Notes To The Financial Statements For The Year Ended 31 March 2025 Basic financial liabilities Basic financial liabilities, including cr6dilors and bank loans are initially recognised al transaction price unless the arrangement constitutes a financing transaction, where the debt inslTumenl is measured at the present value of the fuluie reip1S discounted at a market rale of interest. Financial liabilities classified as payable within one year are nol amortised. Debt instruments are subsequently carrled at amortised cost. using the effectiVO interest rale method. Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of operations from suppliers. Amounts payable are classified as current liabilities if payment is due within one year or less. If nol, they are presented as non-current liabililieg. Trade creditors are recognised initially at transaction price and gubsequenlly measured al amortised cost using the effective interest method. Derecognition of financial liabilities Financial liabilitles are derecognis8d when th6 companws contractual obligations expire or are discharged or cancelled. Ca$h and cash equivalents Cash and cash equivalents include cash in hand, deposils held al call with banks, other short-term liquid inv8slmenls wh original maturities of three months or less, and bank overdrafts. Bank overdrafls are shown within borrowings in current liabilllles. (kl Volunteer8 The contribution of volunteers to the charity is nol quantified in the accounts. Fund accounting Restricted funds are grants and contracts, donations and other incomlng resources, which are to be used for specific purposes as laid down by the donor. Expenditure which meets these criteria is charged to the fund. In the event that followng the completion of Ihe specific purpose for which the funds had been received there are funds remaining unspent, the original donor of the funds is contacted. Following discussions wilh the donor th& funds are relLJrned, or with the donorf$ ¢onsent either retained and transferred to nrestricled funds or used for similar purposes on another project. Unreslricted funds are grants and conlracls, donations and other incoming resources receivable for the objects of the charity withoul further specified purpose and are available as general funds. Designated funds are unrestricted funds eamiarked by the trustees for parti¢ular purposes. 22
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A e UK Hammersmith & Fulham Notes To The Financial Statements For The Year Ended 31 March 2025 TOTAL EXPENDrruRE a) Employm¢nt costs 2025 Totsl 2024 Total Salarles statutory redundallry pay Employer National Insurart contrlbutlons Penslon contribubons Agency staff other stsff costs 404,227 13,577 29,544 19,449 9,590 495,249 37,937 23,286 2,404 Other staff costs (J)mprised recrultment Costs of E856 {2024'. £4,431) and traiFHng of £1,124 12024.. É2,6361. No employee earned £60,000 per annum or rnore durlng the year {2024'. none). The average nurntEr of employees wa5 18 {2024'. 21). The avernge number of fvll-tlme equlvalent empbyees was 1212024: 15) The Charity trustees were not paid or reCed any other beneflts fr(xn em[OyMent wlth the Charlty In tIE year12024.' £nil). They were reitnbursed expenses of £nil during the year12024'. £nil). No trustee reiVed payrnent for professional or other seNths suppli& to the charity (2024.. nll). Trustee Indemnity insurance was obtained for a premium of É29112023: £316). The key rnanagetnent personnel of the charity were the Trustees, the Chief Executive Olflcer and the Operations Maroger. Total emoluments of the key management personnd of the charSty were £108,686 12024.. £96,012>. 25
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A e UK Hammersmlth & Fulham Notes To The Financlal Statements For The Year Ended 31 March 2025 TAXATION TIE charity is exempt from corporatEon tsx as all its in¢ome15 charltable and Is applled for charltable purpose5. TANGIBLE FIXED ASSETS Flxturg$ & Equlprngnt Mlfilbu8 Total Cost Al 31 March 2024 19,300 60.747 80.047 Addrtion 1,680 1.680 Al 31 Maroh 2025 20,980 81,727 Accumulatsd Deproclatlon As at 31 March 2024 16,863 24,448 41,311 ChAige for th8 ye8r 1,227 6,149 7,376 At 31 March 2025 48,687 Net Book Valut 31 March 2026 Net Book Value 31 March 2024 36.299 27
A e UK Hammersmith & Fulham Notes To The Financial Statements For The Year Ended 31 March 2025 10. DEBTORS 2025 2024 Accounts Recelvable VAT recoverable Sundry Oebtors Prepayments accrue(S IncotrE 8,340 8,390 2,103 3,553 8,852 3,021 11. CREDITORS: AMOUNTS FALLING DUE wrrHIN ONE YEAR 2025 2024 Taxatlon and soc131 gecur Accounts payable Accruals ancl other credltors Deferied Incon 6,741 23,631 12,650 11,781 19,521 14,787 12. UNREsfRIcfED FUNDS 31 March 2024 Incomlng Resourcos re$ourc•s expended Transf8r 31 March between 2025 funds Designated Fund Minibus GthÈrHI Funds 212 787 206 536 134 022 152 559 Totsl Unrestrlcted Fund5 280 330 206 536 167 701 Th2 designated fund Is as folli)ws'. Minibus The minlbugs depreclatlon will be bDme by the fund, bul the fund is insuffident to cover all of the depreclatlon Into the future SIn Its balance Is les5 than the net bod( value of the mlnibus. The transfer represents relmbursement of the 2025 depreclatk)n charye to the LBHF SLA restricted fund. comparat Informatlon in resFect of the precedlng p[0d Is as follows.. 31 March Incomlng Resourcos Transfèr 31 March 2023 rosourc8s oxpfynd b&tweon 2024 funds Designated Funds Minibus 27,440 27,440 21,291 21,291 {6,1491 General Fund5 170 029 212 787 Total UnstrIrted Funds 335 143 170 029 234 078 28
A e UK Hammersmith & Fulham Notes To The Financial Statements For The Year Ended 31 March 2025 13. RERICTED FUNDS 31 March Incomlng Resources 2024 rgsourco$ expend8d Transfer between funds 31 Mareh 2025 Borough's actlvlty Council funding other 249,095 1389,2661 140,171 449 638 140 171 Other restrlrted funds Digital inclusion Age UK Dlta1 Champlon Minibus Dlgital Cost of LNlng 338 7,760 15,009 11,678 (3381 (7,760) 15,009 30,800 76,089 (65,0651 8,098 IL4495 143 778 114,495 393,056 593 416 140,171 54,306 Botough's actlvlty The charty continued to provEde these selv15 for ewerly people in the Lon(bn Borough of Hammersmith & Fulham on behalf of the Borough In the year pald fv by fvndlng from the Boroughs Thlrd 5 Investrfient Fund.. Actwe Age.. Physical and recreational activities, and cyter café. Choice.. AdvKe and inforrnation at 105, Greyhound Road. In T0h.. Befriend1, meals, 50dal adviEles, outings and shopplng transport *ry1. Volunteering.. Support. The Btxough'5 programme is intsnded to be supported by the Charfs furaisIng efforts. This year, thls support was also provSded from unrestrlcted reserves. The charity Continl to look for cost swlngs ¢Jn the programme in the year at¥J aim5 to increase fvndraising income going forward. Other restrlcted funds. Digltal projects IDbltAII Induded) were funded from varlous sources Includlng Open Age (for DigltAII}. The mlnlbu5 fund wlll abb the mlnlbus'depTedattJn and orfglnatsd from crowd fundlng for the minibus. The Cost of Livlng fvnd asslsted cllents in overcoming rising priS and was funded by the Borough, Age UK Nabonal the Big Lottery. 29
A e UK Hammersmlth & Fulham Notes To The Financial Statements For The Year Ended 31 March 2026 Comparatlve Inforrnation In restett of the rxecedlng perlod Is as follows.. 31 March Incoming Resources Transfer 2023 resources expended between funds 31 March 2024 Contrartual artivity Councll fundlng Other 243,891 {359,589) 115,698 322 394 438 092 IL5698 Other restrlrted funds Digltsl Incluslon Age UK Digital Champlon Minlbus Dlgltsl- other Lung Health Engagement Fuel grants 613 21,037 61,346 18,0(H) (61,621) (31,277) 338 7,760 15,009 15,687 43,561 15,009 11,678 50,516 154,525) (L6,638} 126,923) 129 332 127 036 259 194 114 495 14. ANALYSIS OF YEAR-END NET ASSETS BETWEEN FUNDS 2025 RestrScted Funds Designated Funds Unrestrlrted Funds Total Tangible Fixed Assets Net current assets 32,207 22,099 33,040 188,967 15,142 151,726 Totsl 54,306 15,142 152,559 222,007 30
A e UK Hammersmith & Fulham Notes To The Financial Statements For The Year Ended 31 March 2025 ComparatNe information in resrEd of the preceding peri1 is as Idlows: 2024 Restrlcted Funds Deslgnated Funds Unrestrlrt¢d Funds Total Tangible Fixed Assets Net current asts 37,502 76,993 1,234 211.553 38,736 309,837 21,291 Total 114,495 21,291 212,787 348,573 15. FINANCIAL COMMITMENTS At31 March 2025 the char5tabk company had future mlnimum operaung lease paymentsof £3,750 (2024.. 16. BENEFITS IN iaND The annual rent due to the Borough under the charftys occupaNon of the propeity at 105, Greyhound Road was nil in b)th years. The annual market rent of £51,500 has been brought into Income as a beneflt- 4Th-'nd in both years, and a correspK>nding rent charge of the same figure has been included in expenditure In both years. Volunteerg seNes have not been quantifi In the financlal stAtpments. There were several hundred volunteers, most of whom were Involved In the befrlendlng Servi provided under contracttothe Borough under the S.L.A. Other volunteers worked Sn the shopi on the digltal projerts, In rpOn and admlnlstrauon at the day ntre, as escorts on shopplng trlps aThJ ottrtlngs, renderlng advlce and Informatbn, aThl in provkjing rneals at the day nt. Organisaticffls contributed equipmen¢ chen provi510r15 aTKI other good5, and their empbyees, seNlces, In both years. These benefits have not bry quantlfled In the flnaThclal statements. 17. RELATED PARTY TRANSACTIONS The charlty re£efved dOnaon5 from TrLee$ In both years. One Trustee supported the Carol Concert by purchasiw tlckets In the year but not in the prevkjus year. 18. MEMBERS LIABILITY The company Is 11med by guarantee has no share capltsl. The Ilabilty of each member In the event of wlndlng up Is £1. 31