Totnes Natural Health Centre Charity Number 279033 Trustees, Report and Accounts for the year ending 30 June 2025
Totnes Natural Health Centre Contents Annual Report of the Management Committee / Trustees Independent Examiner's Report Receipts and Payments Statement of A5set5 and Liabilitie5
Totnes Natural Health Centre Charity Number,, 279033 Trustees, Annual Report For the Year Ending 30 June 2025 an mini ra Charity Name: Totnes Natural Health Cenlre Charity Number: 279033 Principal Address: Waterside the Plains Totnes South Devon TQ9 5DW 2. Trustees and Management The following indlviduals served as Trustees during the reporting period: Chris Meeson - Chairperson Ursula Athene Valerie Belcher Esther Watson Maggie Rosier- (until July 2025) Samuel Plumb- (until June 2025] Staff Susannah Hall - Centre Manager until April 2025 Anne Monnington - Centre Manager from April 2025 The role ofsecretary continued to rotate between Committee members during the year.
There is currently no designated Treasurer on the Committee. Financial advice is sought from independent advisors as required. The Trustees continue to try and recruit for a Volunteer Treasurer. 3. Strurture, Governance and Management The Charity was originally established by two Trust Deeds dated 2nd and 7th September 1974, and subsequently amended by the Constitution of the Totnes Natural Health Centre dated 18th September 1978, the wording ofwhich was agreed with the Charity Commission when the charity was registered. Management of the charity is undertaken by a Management Committee of Trustees, elected during the year and ratified at the Annual General Meeting (AGM). Officers including Chair, Secretary and Treasurer are normally elected from the membership. The AGM fis held In the spring or autumn. Last meeting was 4.3.25 4. Objects ofthe Charity The charity is estsblished according to its Constitution to: l. Relieve sickness by the practice, support and promotion of all methods of healing and natural therapeutics designed to relieve human suffering and distress, 2. Promote research and training of students in such methods of healing and natural therapeutics and to publish the useful results of such research. 5. Publfic Benefit The Trustees confirm that they have referred to the Charity Commission's guidance on public benefit when reviewing the charity's aims and objectives and in planning its future activities. The Totnes Natural Health Centre exists to support the health and wellbeing of the local community through the provision of complementary
therapies, information including education and support relating to natural approaches to health. Therapies are delivered by qualified practitioners who donate therapy time each week to the Centre. Therapies are offered on a donation basls, allowing access for people who might otherwise be unable to afford such therapies. Therapists are interviewed, and have recognised qualification and insur2nce. The Centre also promotes education and understanding of natural health approaches through community engagement. workshops, open days and educational opportunities for the public. Annual open days provided for the public to visit the centre and see what therapies are offered as well as trying out bite size therapies. Attendance at the local Holistic Fair, in order to promote both the Centre, and the Therapists within it to the public. The Trustees believe these activities demonstrate the charity's commitment to providing clear publfic benefit through the rellef of sickness and the promotion ofhealth and wellbeing within the community. 6. Artivities and Services As one of the earliest Natural Health Centres established in the UK, the charity has now provided almost fifty years of service to the local communlty. The Centre continues to offer low-cost complementary theraples through a donation system, despite the financial and social challenges experienced since the pandemic. The donation rates suggested have been recently reviewed after a long period of remaining the same. The scope of the donations covers all incomes, and remains voluntary. Therapists who volunteer at the Centre donate three hours of therapy time each weelL Clients receiving therapy are invited to donate according to their means.
This represents a significantly reduced cost compared with standard private therapy fees. Additional assistance is provided through the Lucia Fern Croft Memorial Trust Fund, which enables individuals experiencing serious illness or finarjcial hardship to access tlierapy sessions free of charge when they would otherwise be unable to do so. Therapists may book treatment rooms for private sessions, workshops. classes and courses at a subsidised rate. These bookings contribute to the Centre's charitable income, whilst supporting our volunteers in developing or sustaining their professional practices. Some therapists also book regular templated slots for their own practice, which are reserved in advance and paid for whether or not they are filled. The Trustees ensure that prlvate booklngs do not take precedence over donation therapy sessions, maintaining the Centre's commitment to community access, in accordance with its charitable objectives. Rooms may very occasionally be booked by prartitioners not affiliated with the Centre, where occupancy allows and Wkth the Manager's discretion charged at a higher fee. 7. Therapies Offered The therapies available vary depending on the volunteer pr2Ctitioners currently donating their time. During the year these included: Acupuncture Alexander Technique Astrology Bach Flower Remedies Counselling Craniosacral Therapy Embodied Awakening / Meditation Fascia Release Bodywork Homeopathy Medical Herbalism / Plant Spirit Medicine Holistic Massage
Hypnotherapy Indian Head Massage Refiexology Reiki Somatic Therapy Sound Therapy Shamanic Healing Shiatsu Tarot Reading Transpersonal Therapy Tui Na (Chknese Medical Massage) Tibetan Bowl Sound Bath Yoga 8. Employees The charity employs three members of staff. Centre Manager (20 hours per week) Responsible for daily management. administration. communications, financial awareness, bankin& coordination of volunteers, and support for therapists. The Manager also assists in recruitment and provides induction for new therapists. Cleaner provides a minimum of three hours cleanlng per week. Bookkeeper Maintains records of donations and therapist payments, organises financial records and works closely with the charity's accountant/lndependent Examiner to prepare financial information required for the Charity Commission annual return. 9. Volunteers The reception desk continues to be entirely staffed by volunteers. New volunteers receive training from experienced rèception staff and are overseen by the Centre Manager. They are supported by a regularly updated Receptiionists, Handbook.
Reception volunteers provide a vital role as the first point of contact, welcoming clients, explaining the donation system and assisting visitors in finding appropriate therapies. They also support Open days and Holistic fairs locally. A Volunteer Reception Coordlnator manages the rota, arranges cover for absences and supports receptionist meetings with the manager. The Trustees greatly value the commitment and generosity of all volunteers who support the Centre. 10. Financial Review The financial position of the charity has remained relatively stable during the year, despite the challenging financial environment. Income is generated primarily through donations for therapy sessions and contributlons from therapists for room rental. The charity does not receive regular grant funding and relies significantly on the goodwill of volunteer therapists and reception staff. During the year the Trustees focused on careful management of expenditure and reviewing service providers to ensure the most appropriate and cost-effective arrangements. There were fewer unexpected rnaintenance costs during the year. However, the charity experienced a significant increase In leasehold service charges of approximately 42%, together with rising utilities and general operating costs. Reserve Funds The trustees maintain reserve funds in interest-bearing accounts with the Chan'ty Bank. These are reviewed annually and the best interest rates secured with the appropriate Charity bank in this year it remains with the Charity bank. This is to ensure the charity can continue to operate and meet financial obligations in the event of adversity. The accounts are prepared on a Receipts and Payments basls. which is appropriate for a charity of this size.
- Centre Activlty durfing the Year June 24/25 Both Centre Managers during the year continually reviewed service contracts including utilities, broadband and insurance to ensure the best available value. The Centre now uses Octopus Energy (renewable energy) as its provider for gas and electricity. Trustees/ Manager also continued to review safety procedures and internal building maintenance in order to maintain a safe and welcoming environment External maintenance responsibility is held by the Leaseholders. Safety checks include: Health and Safety Assessment (October 2023/2024) Electrical Installation Condition Report (EICR) - five-year inspection completed in 2023 Annual boiler maintenance Annual insurance renewals Annual servicing and replacement of fire extinguishers where required A full Flre Rfisk Assessment was undertaken in January 2025 in accordance with updated legal requirements. A security camera has been installed in the reception area to operate when the Centre is unattended (following several minor thefts, and inappropriate use of keys). Work on both Skedda (Therapists booking system) and investigation into suitable charity assisted booking software for clients was investigated fully by the new manager. who has extensive experience in this field. This resulted in the decision to use the practice management software that is Cliniko for on line booking.
- Communications and Communlty Engagement
The Centre has continued to increase its use of social medla to promote the Centres therapies, workshops and volunteer opportunities. Engagement and followers appear to be steadily increasing. The refjnement of the Centre's new webslte was completed during the year. The website promotes the charity's services. provides information about therapies and offers a platform for advertising courses and events. A second Open Day was held in lune 2024, providing an opportunity to introduce the new website and update the local community about the therapies currently available at the Centre. 13. Volunteer Engagement and Governance The Trustees encourage opportunities for reception volunteers to meet informally, share updates and raise suggestions or concerns. Trustees invite items for discussion at their monthly meetlngs from members ofthe Centre community. Suggestions can be submitted via a form displayed on the reception noticeboard or by contacting a Trustee. Minutes of meetings, annual accounts and annual reports are available on the reception noticeboard to ensure transparency. 14. Plans for the Year (lune 2025- lune 2026) During the coming year the Trustees plan to hold discussions with both comtnittee members and the wider Centre community in order to: Identify ways to ensure the long-terni sustainability of the Centre in light of significant increases in leasehold service charges and utilities. To review the Constitution objects to adapt and facilitate better representation of the processes in place at the centre currently, and in the future. To recruit more Trustees, up to a maximum of nine, particularly a Trea.%urer, to the committee. Continue developing the Centre's role in community health education, including talks, workshops and outreach activities.
Strengthen volunteer engagement and therapist participation in supporting the charity's aims. Go live with on line booking systems for both clients and Therapists in order to provide a better service and engage a wider public to our Charity. Following a generous donation of £150,000 from the closure of a similar local natural health charity, the Trustees must continue to plan their own processes for utilisation of the inoney for public benefit, within the restrictions placed in the Deed. Continue to develop partnerships with other local Charities. Consider how we within our structure, and how this can be improved to provide more educational focus for the general public. To determine and plan redecoration of the tired therapy spaces and public place5. 15. Trustees, Responsibilfities Statement The Trustees are responsible for preparing the Trustees. Annual Report and the financial statements in accordance with applicable law and United Kingdom accounting standards. The law applicable to charities in England and Wales requires the Trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charity. In preparing those financial statements the Trustees are required to: select suitable accounting policies and apply them consistently observe the methods and principles of the applicable Charities Statement of Recommended Practice (SORP) make judgements and estimates that are reasonable and prudent Prepare the financial statements on a going concern basis unless it is inappropriate to presume that the charity will continue in operation. The Trustees are responsible for keeping proper accounting records which disclose the financial position of the charity and enable them to ensure that the financial statements comply with the Charities Act 2011.
They are also responsible for safeguarding the assets of the charity and for taking reasonable steps to prevent and detect fraud and other irregu12rities. 16. Acknowledgement The Trustees would like to express their sincere thanks to the therapists, reception volunteers and supporters whose generosity of time, experience and goodwill make the work of the Totnes Natural Health Centre possible. Their contribution enables the charity to continue supporting the health and wellbeing of the Ioc21 community. This report is provided by the Committee of Trustees and is presented by Christine Meeson (Chair) Signature Chair of Trustees 28 /03/2026
Independent Examiner's Report to the Trustees of the Totnes Natural Health Centre I report to the trustee5 on my examination of the accounts of the Totnes Natural Health Centre I'the Charity'l for the year ended 30 June 2025. Responsibilities and basis of report A5 the Charity's trustees you are responsible for the preparation of the accounts in accordance with the requirements of the Charities Act 20111'the Act'l. I report in respect of my examination of the Charity's accounts carried out under section 145 of the 2011 Act and in carrying out my examination I have followed all the applicable Directions given by the Charity Commission under section 14515llbl of the Act. Independent examiner's statement I have completed my examination. I confirm that no material matter5 have come to my attention in connectr.on with the examination giving me cause to believe that in any material respect.. I, accounting records were not kept in respect of the Charity as required by section 130 of the Act; or 2. the accounts do not accord with those records. I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached. Signed: Name: Address.. Nigel Langley Ribbonwood, Rowsells Lane, Totnes, Devon TQ9 SAG Date: 11 MJr¢L ZoL6
TOTNES NATURAL HEALTH CENTRE RECEIPTS AND PAYMENTS ACCOUNTS for thé year endod 30 Jun¥ 2025 R•c¢lpts and Payments Unre8trlet•d Restrlct•d Totsl funds 2024 funds funds Receipts Donations 22,726 .717 6,537 397 22,726 ,717 6.537 397 20,177 7,150 6.560 80 Pra¢tilioners' room rts Meeltng ro(>m hlr6 MisTrllaneous Interest ceiVed 2,479 2.479 1.981 Total recelpts 40.856 40,856 35,948 Payrn8rt5 Salary and pension conlrlbutions Service charyes, rates and waltlT Llght and heat Telephone and broadband Stationery & postage Markeling and edvgrlslng Repairs & maintenance & safety checks Equipment Cleaning Linen and laundry ConsumBbles 18.584 10,257 3,373 352 18.584 10.257 3,373 352 16.06e 9,433 3,594 472 211 211 715 1,163 740 248 1.013 1,441 553 715 1,163 740 2,315 538 2,315 538 2,480 433 981 981 668 Bookkeeping. a?ntancY and payrtsll fe86 Insuranr 1.799 446 1,799 446 3,208 436 VdL*nlèer & employee care Software Miscellaneous 8xpensas Zettle fees 1,311 1,008 576 1,311 1,008 576 585 363 383 194 Total paym•nts 44,563 44563 41,556 Not Ipaym•ntsl Cash funds l#sl yoar end 13,707) 68,027 {3,7071 68,027 15,6081 73,635 Cash funds thls year end 64,320 64.320 68,027
Sta18mgn* of A58•ts and Llabilitles at 311 June 2025 Cash fvnds unr8$trIet R•strl¢t¥d fund¥ funds Totsl funds Lloyds Bank curfent account Lloyds Bank instant access savlngs 8ccount Charity B8nk doposit accounl Cash in ttand 638 638 11,609 51,825 248 11,609 51,825 248 Total cash tund$ 64,320 64,320 Ass•ts rètslnod lor th• charltyty uae Fund to which asset belongs Unrestricted Unrestricte Le8sehold premises Eoijipment. furniture and fittings Other mon•tary a$t5 Idebtorl Paypavzettle 733 Unrestrict8d Liabllltlo8 Fund to whleh Ilability relates 2,739 Unrestricted 225 Unrestricted Stags Channons accountants (for payroll Galculab"oTrs) Total Ilabllbdès These accounts are signèd by a tnjstee on behalf of 811 the tru8tees'. Stgnatur8 of a trustse.. Name of the trust89 sffgnatory.. eki Ii6nfvJÉ A . H EÉsofrJ aLk.3. . Dat& ofappmval..