Totnes Natural Health Centre
Charity Number 279033
Trustees, Report and Accounts
for the year ending 30 June 2025

Totnes Natural Health Centre
Contents
Annual Report of the Management Committee / Trustees
Independent Examiner's Report
Receipts and Payments
Statement of A5set5 and Liabilitie5

Totnes Natural Health Centre
Charity Number,, 279033
Trustees, Annual Report
For the Year Ending 30 June 2025
an
mini
ra
Charity Name: Totnes Natural Health Cenlre
Charity Number: 279033
Principal Address:
Waterside
the Plains
Totnes
South Devon
TQ9 5DW
2. Trustees and Management
The following indlviduals served as Trustees during the reporting period:
Chris Meeson - Chairperson
Ursula Athene
Valerie Belcher
Esther Watson
Maggie Rosier- (until July 2025)
Samuel Plumb- (until June 2025]
Staff
Susannah Hall - Centre Manager until April 2025
Anne Monnington - Centre Manager from April 2025
The role ofsecretary continued to rotate between Committee members
during the year.

There is currently no designated Treasurer on the Committee. Financial
advice is sought from independent advisors as required. The Trustees
continue to try and recruit for a Volunteer Treasurer.
3. Strurture, Governance and Management
The Charity was originally established by two Trust Deeds dated 2nd and
7th September 1974, and subsequently amended by the Constitution of
the Totnes Natural Health Centre dated 18th September 1978, the
wording ofwhich was agreed with the Charity Commission when the
charity was registered.
Management of the charity is undertaken by a Management Committee of
Trustees, elected during the year and ratified at the Annual General
Meeting (AGM).
Officers including Chair, Secretary and Treasurer are normally elected from
the membership.
The AGM fis held In the spring or autumn. Last meeting was 4.3.25
4. Objects ofthe Charity
The charity is estsblished according to its Constitution to:
l. Relieve sickness by the practice, support and promotion of all
methods of healing and natural therapeutics designed to relieve
human suffering and distress,
2. Promote research and training of students in such methods of
healing and natural therapeutics and to publish the useful results of
such research.
5. Publfic Benefit
The Trustees confirm that they have referred to the Charity Commission's
guidance on public benefit when reviewing the charity's aims and
objectives and in planning its future activities.
The Totnes Natural Health Centre exists to support the health and
wellbeing of the local community through the provision of complementary

therapies, information including education and support relating to natural
approaches to health.
Therapies are delivered by qualified practitioners who donate therapy time
each week to the Centre. Therapies are offered on a donation basls,
allowing access for people who might otherwise be unable to afford such
therapies. Therapists are interviewed, and have recognised qualification
and insur2nce.
The Centre also promotes education and understanding of natural health
approaches through community engagement. workshops, open days and
educational opportunities for the public.
Annual open days provided for the public to visit the centre and see what
therapies are offered as well as trying out bite size therapies.
Attendance at the local Holistic Fair, in order to promote both the Centre,
and the Therapists within it to the public.
The Trustees believe these activities demonstrate the charity's
commitment to providing clear publfic benefit through the rellef of
sickness and the promotion ofhealth and wellbeing within the
community.
6. Artivities and Services
As one of the earliest Natural Health Centres established in the UK, the
charity has now provided almost fifty years of service to the local
communlty.
The Centre continues to offer low-cost complementary theraples
through a donation system, despite the financial and social challenges
experienced since the pandemic.
The donation rates suggested have been recently reviewed after a long
period of remaining the same. The scope of the donations covers all
incomes, and remains voluntary.
Therapists who volunteer at the Centre donate three hours of therapy
time each weelL
Clients receiving therapy are invited to donate according to their means.

This represents a significantly reduced cost compared with standard
private therapy fees.
Additional assistance is provided through the Lucia Fern Croft Memorial
Trust Fund, which enables individuals experiencing serious illness or
finarjcial hardship to access tlierapy sessions free of charge when they
would otherwise be unable to do so.
Therapists may book treatment rooms for private sessions, workshops.
classes and courses at a subsidised rate. These bookings contribute to the
Centre's charitable income, whilst supporting our volunteers in developing
or sustaining their professional practices.
Some therapists also book regular templated slots for their own
practice, which are reserved in advance and paid for whether or not they
are filled.
The Trustees ensure that prlvate booklngs do not take precedence over
donation therapy sessions, maintaining the Centre's commitment to
community access, in accordance with its charitable objectives.
Rooms may very occasionally be booked by prartitioners not affiliated with
the Centre, where occupancy allows and Wkth the Manager's discretion
charged at a higher fee.
7. Therapies Offered
The therapies available vary depending on the volunteer pr2Ctitioners
currently donating their time. During the year these included:
Acupuncture
Alexander Technique
Astrology
Bach Flower Remedies
Counselling
Craniosacral Therapy
Embodied Awakening / Meditation
Fascia Release Bodywork
Homeopathy
Medical Herbalism / Plant Spirit Medicine
Holistic Massage

Hypnotherapy
Indian Head Massage
Refiexology
Reiki
Somatic Therapy
Sound Therapy
Shamanic Healing
Shiatsu
Tarot Reading
Transpersonal Therapy
Tui Na (Chknese Medical Massage)
Tibetan Bowl Sound Bath
Yoga
8. Employees
The charity employs three members of staff.
Centre Manager (20 hours per week)
Responsible for daily management. administration. communications,
financial awareness, bankin& coordination of volunteers, and support for
therapists. The Manager also assists in recruitment and provides induction
for new therapists.
Cleaner
provides a minimum of three hours cleanlng per week.
Bookkeeper
Maintains records of donations and therapist payments, organises financial
records and works closely with the charity's accountant/lndependent
Examiner to prepare financial information required for the Charity
Commission annual return.
9. Volunteers
The reception desk continues to be entirely staffed by volunteers.
New volunteers receive training from experienced rèception staff and are
overseen by the Centre Manager. They are supported by a regularly
updated Receptiionists, Handbook.

Reception volunteers provide a vital role as the first point of contact,
welcoming clients, explaining the donation system and assisting visitors in
finding appropriate therapies. They also support Open days and Holistic
fairs locally.
A Volunteer Reception Coordlnator manages the rota, arranges cover for
absences and supports receptionist meetings with the manager.
The Trustees greatly value the commitment and generosity of all
volunteers who support the Centre.
10. Financial Review
The financial position of the charity has remained relatively stable during
the year, despite the challenging financial environment.
Income is generated primarily through donations for therapy sessions
and contributlons from therapists for room rental. The charity does not
receive regular grant funding and relies significantly on the goodwill of
volunteer therapists and reception staff.
During the year the Trustees focused on careful management of
expenditure and reviewing service providers to ensure the most
appropriate and cost-effective arrangements.
There were fewer unexpected rnaintenance costs during the year. However,
the charity experienced a significant increase In leasehold service
charges of approximately 42%, together with rising utilities and general
operating costs.
Reserve Funds
The trustees maintain reserve funds in interest-bearing accounts with
the Chan'ty Bank. These are reviewed annually and the best interest rates
secured with the appropriate Charity bank in this year it remains with the
Charity bank. This is to ensure the charity can continue to operate and meet
financial obligations in the event of adversity.
The accounts are prepared on a Receipts and Payments basls. which is
appropriate for a charity of this size.

11. Centre Activlty durfing the Year June 24/25
Both Centre Managers during the year continually reviewed service
contracts including utilities, broadband and insurance to ensure the best
available value.
The Centre now uses Octopus Energy (renewable energy) as its provider
for gas and electricity.
Trustees/ Manager also continued to review safety procedures and internal
building maintenance in order to maintain a safe and welcoming
environment
External maintenance responsibility is held by the Leaseholders.
Safety checks include:
Health and Safety Assessment (October 2023/2024)
Electrical Installation Condition Report (EICR) - five-year inspection
completed in 2023
Annual boiler maintenance
Annual insurance renewals
Annual servicing and replacement of fire extinguishers where
required
A full Flre Rfisk Assessment was undertaken in January 2025 in
accordance with updated legal requirements.
A security camera has been installed in the reception area to operate
when the Centre is unattended (following several minor thefts, and
inappropriate use of keys).
Work on both Skedda (Therapists booking system) and investigation into
suitable charity assisted booking software for clients was investigated fully
by the new manager. who has extensive experience in this field. This
resulted in the decision to use the practice management software that is
Cliniko for on line booking.
12. Communications and Communlty Engagement

The Centre has continued to increase its use of social medla to promote
the Centres therapies, workshops and volunteer opportunities.
Engagement and followers appear to be steadily increasing.
The refjnement of the Centre's new webslte was completed during the
year. The website promotes the charity's services. provides information
about therapies and offers a platform for advertising courses and events.
A second Open Day was held in lune 2024, providing an opportunity to
introduce the new website and update the local community about the
therapies currently available at the Centre.
13. Volunteer Engagement and Governance
The Trustees encourage opportunities for reception volunteers to meet
informally, share updates and raise suggestions or concerns.
Trustees invite items for discussion at their monthly meetlngs from
members ofthe Centre community. Suggestions can be submitted via a
form displayed on the reception noticeboard or by contacting a Trustee.
Minutes of meetings, annual accounts and annual reports are available on
the reception noticeboard to ensure transparency.
14. Plans for the Year (lune 2025- lune 2026)
During the coming year the Trustees plan to hold discussions with both
comtnittee members and the wider Centre community in order to:
Identify ways to ensure the long-terni sustainability of the Centre
in light of significant increases in leasehold service charges and
utilities.
To review the Constitution objects to adapt and facilitate better
representation of the processes in place at the centre currently, and
in the future.
To recruit more Trustees, up to a maximum of nine, particularly a
Trea.%urer, to the committee.
Continue developing the Centre's role in community health
education, including talks, workshops and outreach activities.

Strengthen volunteer engagement and therapist participation in
supporting the charity's aims.
Go live with on line booking systems for both clients and Therapists
in order to provide a better service and engage a wider public to our
Charity.
Following a generous donation of £150,000 from the closure of a
similar local natural health charity, the Trustees must continue to
plan their own processes for utilisation of the inoney for public
benefit, within the restrictions placed in the Deed.
Continue to develop partnerships with other local Charities.
Consider how we
within our structure,
and how this can be improved to provide more educational focus for
the general public.
To determine and plan redecoration of the tired therapy spaces and
public place5.
15. Trustees, Responsibilfities Statement
The Trustees are responsible for preparing the Trustees. Annual Report
and the financial statements in accordance with applicable law and United
Kingdom accounting standards.
The law applicable to charities in England and Wales requires the Trustees
to prepare financial statements for each financial year which give a true
and fair view of the state of affairs of the charity.
In preparing those financial statements the Trustees are required to:
select suitable accounting policies and apply them consistently
observe the methods and principles of the applicable Charities
Statement of Recommended Practice (SORP)
make judgements and estimates that are reasonable and prudent
Prepare the financial statements on a going concern basis unless it is
inappropriate to presume that the charity will continue in operation.
The Trustees are responsible for keeping proper accounting records which
disclose the financial position of the charity and enable them to ensure that
the financial statements comply with the Charities Act 2011.

They are also responsible for safeguarding the assets of the charity and for
taking reasonable steps to prevent and detect fraud and other
irregu12rities.
16. Acknowledgement
The Trustees would like to express their sincere thanks to the therapists,
reception volunteers and supporters whose generosity of time, experience
and goodwill make the work of the Totnes Natural Health Centre possible.
Their contribution enables the charity to continue supporting the health
and wellbeing of the Ioc21 community.
This report is provided by the Committee of Trustees and is presented by
Christine Meeson (Chair)
Signature
Chair of Trustees
28 /03/2026

Independent Examiner's Report to the Trustees of the Totnes Natural Health Centre
I report to the trustee5 on my examination of the accounts of the Totnes Natural Health Centre
I'the Charity'l for the year ended 30 June 2025.
Responsibilities and basis of report
A5 the Charity's trustees you are responsible for the preparation of the accounts in accordance
with the requirements of the Charities Act 20111'the Act'l.
I report in respect of my examination of the Charity's accounts carried out under section 145 of
the 2011 Act and in carrying out my examination I have followed all the applicable Directions
given by the Charity Commission under section 14515llbl of the Act.
Independent examiner's statement
I have completed my examination. I confirm that no material matter5 have come to my attention
in connectr.on with the examination giving me cause to believe that in any material respect..
I, accounting records were not kept in respect of the Charity as required by section 130
of the Act; or
2. the accounts do not accord with those records.
I have no concerns and have come across no other matters in connection with the examination
to which attention should be drawn in this report in order to enable a proper understanding of
the accounts to be reached.
Signed:
Name:
Address..
Nigel Langley
Ribbonwood, Rowsells Lane, Totnes, Devon TQ9 SAG
Date:
11 MJr¢L ZoL6

TOTNES NATURAL HEALTH CENTRE
RECEIPTS AND PAYMENTS ACCOUNTS
for thé year endod 30 Jun¥ 2025
R•c¢lpts and Payments
Unre8trlet•d Restrlct•d
Totsl
funds
2024
funds
funds
Receipts
Donations
22,726
.717
6,537
397
22,726
,717
6.537
397
20,177
7,150
6.560
80
Pra¢tilioners' room ￿rts
Meeltng ro(>m hlr6
MisTrllaneous
Interest ￿ceiVed
2,479
2.479
1.981
Total recelpts
40.856
40,856
35,948
Payrn8rt5
Salary and pension conlrlbutions
Service charyes, rates and waltlT
Llght and heat
Telephone and broadband
Stationery & postage
Markeling and edvgrlslng
Repairs & maintenance & safety checks
Equipment
Cleaning
Linen and laundry
ConsumBbles
18.584
10,257
3,373
352
18.584
10.257
3,373
352
16.06e
9,433
3,594
472
211
211
715
1,163
740
248
1.013
1,441
553
715
1,163
740
2,315
538
2,315
538
2,480
433
981
981
668
Bookkeeping. a￿?￿ntancY and payrtsll fe86
Insuranr
1.799
446
1,799
446
3,208
436
VdL*nlèer & employee care
Software
Miscellaneous 8xpensas
Zettle fees
1,311
1,008
576
1,311
1,008
576
585
363
383
194
Total paym•nts
44,563
44563
41,556
Not Ipaym•ntsl
Cash funds l#sl yoar end
13,707)
68,027
{3,7071
68,027
15,6081
73,635
Cash funds thls year end
64,320
64.320
68,027

Sta18mgn* of A58•ts and Llabilitles at 311 June 2025
Cash fvnds
unr8$trIet￿ R•strl¢t¥d
fund¥
funds
Totsl
funds
Lloyds Bank curfent account
Lloyds Bank instant access savlngs 8ccount
Charity B8nk doposit accounl
Cash in ttand
638
638
11,609
51,825
248
11,609
51,825
248
Total cash tund$
64,320
64,320
Ass•ts rètslnod lor th• charltyty uae
Fund to which
asset belongs
Unrestricted
Unrestricte
Le8sehold premises
Eoijipment. furniture and fittings
Other mon•tary a$￿t5 Idebtorl
Paypavzettle
733 Unrestrict8d
Liabllltlo8
Fund to whleh
Ilability relates
2,739 Unrestricted
225 Unrestricted
Stags
Channons accountants (for payroll Galculab"oTrs)
Total Ilabllbdès
These accounts are signèd by a tnjstee on behalf of 811 the tru8tees'.
Stgnatur8 of a trustse..
Name of the trust89 sffgnatory..
eki Ii6nfvJÉ A . H EÉsofrJ
aLk.3. .
Dat& ofappmval..