REGISTERED CHARITY NUMBER: 213895 ortoft Unaudlted Flnan lal Stateme tor the Ye r Ended mber 20 The Mol ne x Almshouse Prlvate Re istered Provider of Soclal Housln No: A4183 Peter HodOn & Co. Charted Accountants 5hadwell House 65 Lower Green Road Tunbridge Wells Kent TN4 8TW
The fvlol eus .4lm5hou5es Privaie R lsttred Provider SottAI Housin o: A41&1 Ctsntents of th Finintiil Stltefflt ror tbe Year Ended 31 Dectrnber Z024 Paee Report of the Trnstvs Indeptndent £xmintr's Rtport 12 sia1¢thet of FIDIDel#l Arflvltles 13 Statement of Flnanell Posltlo 14 Noies ¢0 ¢h¢ FlnADflAI St•t¢meDts 13 w 22 D¢tall¢d St4¢¢m¢nt of FlnAn¢ÈAI A¢tfvl¢l¢s 23 Appendix A 24 tt) 2¥ Appendlx 29 w 33
tteuA Almsh Prlvate R Islered pld of Sotial Huu5in )o.' A41 rt of ihe Trustees t Ye%r Ended 31 Dt¢ember 2025 for The I'rustl'es prLsent ihLir rewbn with ihe finaocial sthtcments of the charli% lor the %'LW cn¢Jcd 31 DLYember 2015. 'I'h .rTuslcl hdvL adupied ihe pr(Trvisions of ALU)uniinB and Rlwrting . ChariiiLs.. StaLemeni of Re£ommLmLk.d I'racii¢¢ oppliLdhlL to LhariiiLs PTcparing IhciT accounL$ in accordan¢¢' M'ith ihe binartcial Rcp)rting stsdard appli¢ablc in the IJK und RLpublic of IrL'lthnd IFR% 1021 ILITecLiV¢ l Januarj 2(119). In addition. th¥'l'ruslLLS haiL IvpILd th¢ Accounltng DilL10 for Privatr Rc8iStcred Pr(Triidcrs or5la1 IIOu5ing 2022 &8 I%%ULd b). thL RLb)ulail)ri)r)CIl I1otssin8 OWECTIVES AND ACTIVITIES Printlpal Acilvltles 1'hL prin¥ipal ULlii'ilv of thL C'.hJrli Libntinucs ts) tr the proi'ision ol- Alm5h()uw acwmrnodalion in SIX1LX. oni bc¢Jr()iirn. pnipertlL¥ l(Ir PLxipIL lif limited iiih prinrily IL'in8 given lh(. i%'Lrc i)r arc li)r wcr¢l Ic)ng.tL'm rL'%id¥ni% ()1 l unbridtsc W¢ll.s. -IThL I'rusi is a LhJril>' tL'81s¢cruJ wilh th¢ Charil). C(Trmmission. Publ1¢ Beneflt 'I'hc C'hurily's i'ision and values fjnd objLYtiVCs rL¥ularl)" rm'i¢MYd cnsurc IhL? c(?niinuc lo .fl¢ll ihL C'harily's aims hLML. In Carrying c)ui this rLryithV. the TrusiL ha&¢ o)mplitsJ 1th ¢hL' Charil> Lommi5siiTrn's 8uidanLL' ts) h#vi duc rL8ard ts) public knefil. Our Vl$lon '1 i) prt)NidL LMinTrLni¥nt. )Mfor1b1C s¢curc aLLX)mmothtiion tt) IIHN in w'ithin o friendly and suptM)rtivc SLIn8 gnd M-ithin thL l(Kal Li)mmunit). Our Vilue5 .1 () mLLt Ihul i51c)n thc'fru5tecs 111 K.k - - Li)ntinuc)u%ly d¥lI1)p and mJintain ihe h18hc stsmdard ofacLY)rnmodation ar LX)mmunal grounds within th¢ Alm4hiius¥'% 8ilL I>NimiitL indL'p¥ndinLL liir rL1nI$ wilh thL. bgckup iTrf triL&S and fumil) und IhL I(1 LI. s¥'rvlcL . CrL'JtL' un u¢m()¥phLfL' whi¢h. 1vhi1 re5PLriing privacy Jn¢J divLrsiiv. ¢nwuro8¥4 k¢5idcnts tL> muke fricnd$ and 5harc u widir Y)iial lifL Ix)ih iiithin ihc Alrnshou% %ilC the %-illagi (Trl-Ru5thall Il¢¢x>mL thi inic8rRI Dnd T()niscd pm ol'th¢ RusthHII ry)mmuniiy and the towm ofTunbrid8¢ We115 Our Objectlve IlvLrall. IhL C'h4rity'8 (?bjLLlives orl. io profvidc QiIALJTY in mosl EFFICIENT. EFFECTIVE and ECONOMIC wuy IL idn. In (>rdLr lo luifil thL Vision gnd Vdluc& the Chariiy the follo18 Obl1¥¢5- - To build on th¥ P%LsL lo sccure ¢hi futurc for the Charity and 115 current aThJ fuiuyr [terClariC& throu8h- proliLiL'nt ond ¥lTLYtiNe marteMent vfthL' Lharii)" - vigi)r()u% LumplianLe ¢th all relevant legol and re8ulats)ry" from•%orks tri)n¥ IinJnLial conlr(>l '] o imprc)v¢ Ihc sthndard ofthL IKa>mmodatirJn thai li PTDvides for th¥ ReSidLts through: on¥i)tn¥ mJintL'naniL l)I-thL pr(?rKrtics rcm(LI1irtS (Ir c.xtLnding Ihi Almshoux dllIPmLnl ofihi Lx)rnmunal Brounils - Iti itnprove and Lxtind ihL SLn'ices ihai arc prtii'idcd the Residents. . Tc) pro1 opy?rtuniiies and r.acilitics for thc Rtsid¢nts Lo 8¢th¢r. 1th friends 8nd family athd the Ru5tha]I Lximmunity. IhruuBh communiij rDom faciliiies and on-5ile i'isiior acryTrmmi)dalion. 'r(> bL involvcd in th¢ lifc ol-Rusihall thri)ugh participaiiijn in thc &Hricd aaitrilic5 ofthe Nilla8c snd )ntributing to dLYisivrt-makin8 at a lo] ICVLI. Page I
The 1101 neui.41mshou Private R isiered Pro¥.Ider of Sotixl Housin Yo: A418J of the Trus ndtd 31 Decethber 2025 for the Yt# FINANCIAL REVIEW G¢neral l)uring the 2025 linanciai year. Ihc Chariiy hal'e conurnd revicw the mana8emenr and m91nnance of ihi pr()pLrtic& thL Br(iund5. thL and ihe pn)vidul 10 th¢ ResidL seeking LY)nitnucd iMproLMen[ al ull limes. In aJditii)n. thL lJi)arJ ol l Tusitts ha%.¢ had re8kwd li) the rc4uirLryncnLS of 115 Iwts r¢gulaioT& thr k¢gulatsir of SoLi#) I Iousins IR8111 und IhL Charity Commi%sion ICC). thc 8uidancc anJ suptrfKt otyercd by thc Alm$hoy% Ass()ciation. Flnfintlal Posltlon 'fhe iJoaTd ()r Truste arc pl%Ld rqx)rt a surplus in its n¢L incume of £5.397 ftsr the financial year endin8 31st l)icmbL'r 2025: Ihis LTn wmpared il'ith o surplu5 of£6.965 lor ihe Some ri{J in 2024. 'I'hL Charity's income is solel). deriv¢d from th¢ Weekl> MaintLy1ce C"orbtTi1ll)n plus small donulions (Trl. £lQ t(? £15 m()nth coming fN)m thc'l'w l.()ili) and a fcw ad-hcK d(Inlon5 fn)m the suprKMters ofthe Charily. -I'hc vac4rtcy rLxuirin8 rLlurbishmenl. re1cryL ts) in thc'l 2024 Annu81 R¢ExTrrL finally lillcd in July 2025. Whilsl Lhiy gi)IKI nciY5 li unli)rtunatL'I) LX)inLidLxl ivith thL dLyLrture ol. a rcsi(Jcni M'hu had rL¥id¥xl #t ihL' Almshi)u%i5 li)r iiVLr 25 yLar%. WiLh the pl5 li)r thL' fLmiMJLllin8 of rA)ssiblv ii%o ufi)ur 19?0's prvwrtil li dLYidcd n()l ¢u jill this iuiunLy Tr thut tsni (Trf OUT CUrnYlI 'IdentS Lxbu14J mc)VL kn) thL %'a¢onl proiKrty on a icmrrt)rllry tth'is. 'l-his vdcunLy iy in #dditi(In lh¥ Ion8 Icm v&¢ano rctiyred in I1 >&$ Annugl KLrth whiLh is also part rLMnodLlling wubirwnjnc. Wilh Iinly 16 pr()p¢m1 and larBIl)' elderly Rcsideni& ihc jus1 one rLsi¢Jent can seriiiusly impaci on th¢ Trusl's incomc and ih¥ 'l'ru51ccs w¢ mindful i)r this in all ihcir de¢isions. 'IThL' va¢1¢% mLntiiinttl #)VC resul. in J Ins% (Il- inc()mL rLpr¥%Lnting 6.74Yo C)I'thai duc. b4w%I on lull (J¢¢upgnc)' ()r thL iurrtnL inhabithbli pN)pLrtLLS ()1. 15. Whi151 this 18 tXlVL the 5% which had ulliJw¢d in i)ur annual bud8L for nL.XXl il is.siill within mana8cablL limiL¥. ()vLrull prt)PLrt) rLIui¢xt eXPLdItUr¢ in 2025 linLludinB an amouni r()r 4eprLYhationl f¢ll by just short ts1. £3.IK>tI Irom ihL 2U?4 I¥vLI rLIILciinB lh¥'l.n¢CL'5 ¢onthTrl of5Tkndin8 %¥herevcr rn)5sibl¢. C J¥liial mainan¢¢ ¢¥ndIture f¢ll b). alm(1 £IO.IXKI from the previous yearfs high cxpenditur& Ihis d¢spitr ih¢ rL'lurhishrncnt ol. ()nL ()l- thL (IldLY pniikniL Mhich iv&s stsrtcd in 2024 Larrying i)v¢r intt) 2025. N¥w' ii)n%umLY unit%. I'.l¢¥¢riul C irLuii In%rKYti(Ins. l)A'I'S I¢SLin8 plu5 th¢ usual rcpl8¢LXnLl i)l- liNlurLi and fiiiin85 nLXCkSAry lor LhLI. Ivhi¢h had ¥omL to an ¢nd (Trl'thcir lili Lcl¥ all ntribULl io the c>LIiLal m#ini¥nanLC L%ndItur( Llurin8 21125. Ilcalth and relY ¢()5ts acLx>unid r()r 9.4% of the muline main9( LndilUrC. 23.4% in empli)yin8 Lx?ntraiiurs io cwry tsui IM)th inlcmal and extL'mal io thc prorrt-rtiL% dnd a lurthcr 36.2% ()n mainlaininx lh¥ bri)unds. 'I'hL remaining 31% of the routin¢ maintanCe SL Lx>¥er¥J ¢leanin8 appliance TLyirs. yUrItY and (>Lh¢r minor .xiMordinary reIts ros¢ bv 74% in 2025 with rcpair5 many of the rf9 h¢re ¢il¢s Mcrc cith¢r mi55in8 or broken b¢ing rcquirttl. 'l-h¥ bathr(K)m in thl refurbishcd 8lmshou5c rcquir¢d %ignificanl p8n1n8 fr¢ thc ncm, IL$1¢1 iould mi)vc in i¥hiLh was a 8iBnificant exrKn5¢. Maji)r idpiiol cyprndiiure in 2D25 io¢all¢d 12.754 w'ith ihi5 sum bcin8 addLxl to thngibli IixLYI ussc13 '1rL.hiild pr()pLriy' in rc5pLxi of the eoniinuing ¢xwdilurc for th¢ on80in8 upgrdding of ihc AlMshSe gTt)unds und ihc 5tart-UP LosLs li)T ihL rem(Idellin8 of Alm5h()uses. M¥na8emcnl. ¢swblishment ond adminisirntion costs Tvxe by 27.8% in 2W25 with the mosl 518nificani increase in Lxpcnditur¢ N.laiin8 to 5tstT rosts fo114)Ivin8 thc dq)artUfL' uf ihe Qharit)"'5 Administrator and ihc Lmplvymeni ()I' a neiv CILrk. Iltilit), and ¢()uniil c0515 ro% 1th the I'ru5L bxImIng I[)Sible for addill()n81 va¢Jnl propLYiy. .1 ru41. Iruining and allcndanci ai ¥x)nfcrenccs plu5 o)sts for ihe inilial of oTrnvertin8 lo a CIO alw o)nLribuLc4110 the in¢r¢a3¢ in Sup[ exp5¢¥. Pa8e 2
Almshouses Private R isiertd Prowidtr of Social Housin -io: A4183 ort ofthe Tru$lee5 for the Year EDded 31 December 2024 FINANCIAL REVIEW U51ne5s Rev5ew 21}?5 a )Lar tsf u)nx)lidaii()n 'ith thc I'n]5t'5 maKn crnph85i5 bcin8 on prcparing the Ma> lo rnol'c fornord i%iih thL rcmi)LILlling ()I'()nc, or hi)pelullJ lTho. ufihL 'IOO )'edr old, prvtK'riics. 'IILe mLY8ill8 01.ihc Lharil)"5 4WLhiiccls prJcliLL iiih uni)IhLr ihL 10%5 ol. Ihitr digiwl plans .1 bw'k ihe rfft)wscd t]mcle 8nd causcd thc bcce5S to grant lunding to bl. dL.lJ)'i.d until ihL adkn[ ol'thLS ?026- 2036 %harL'd and Anonkthle 110m PnigrammL. IA)nalinn¥ gran14 fmrn 'l'unbrid8e Wells Ilorou8h Council's C'omrnunil). Clirnulc Micro Cirnnt Schemc and Ruihall l)uri%h L(iunLiI ¢nublLYJ lurther plantin¥ around ihe nLlI' wkin8 bai's [() k¢ place. UnLx th¥ remLKk.Iling of Ihv liv<) Alm%h(IU%LS MLni1<)nL ab()i'c has been LM)rnplcted the la51 ph&8L (Ir Ihc lan(Lwin8 PT()8ramme will undcrthken thus Ll)nLludin&) Ihi5 51ablL ol'ih¥ linjunth Pn)j¢¢l H'hi¢h 5Urtcd back in 2022. 'I'he dL4lLYlI)rnll()n nl. an (Trld cnnLre paih led a Ilvdlih and i4$uc and thc'l ruslLYS uuthnriscd TIF rcplaeLYncni ivith a nLW puvLd path. Whil%t li i¥ uiM)(J thu( thL nLU path is noii" in plucc li is dip[lini1ng ihal lund5 ¢Ji(I n(11 u110 thL %urr()undinb Puths (() bL similurli rL'p14hccd and lh work is C8rril loTri'a¥d. With pn)grcssing ih¢ implLrn¢mwii(In lil. Lh¢ rL'mi)LILlling progrdmmL thkin prii)riiy li ivill be wmL' lime befi)te the final phL%es vfthe liniunds Pr()jeLL%. I.L. paved Icvcl aeee&s ptsihwa)'8. 1%)Ilard li8h11n al()ngside the pathways 8nd ¢lLxvi¢ car charging 1n[s. w he undertuken. I)TL%'iOU& I'ru$iLcs rep(irts rL'liYr¢d thL rcplaL¢m¢ni of wall tics in rne ofihc oldcr pTrTrrLrtie& ci)nccm ulxiui ihi namiw ur¢hiva)' L'ntrJTrLL tv thL 5itL ibhiLh LombinL% xI¢S[lIan anij i¢thi¥l¢ plus thL frntsiltl). ol. IhL urL'hi¥ay iLK.Il'4nd ihL pn)vi¥ii)n ill. i)LL aCC()mmodaiion r()r thc Lhuril). iyhich M'ill ni?[ ()nly all()i¥ on %iic ()JfiLL. fucililiLry bui aly() a pla¥¥ l()r .1 li) MLLI iliih ¥uih i?th¢'r. RLsidLnis und u)nlruLI()r%. 'I'hLX I. ull imrxTrTwni i%SUL% r()r thL .1 unsj. iihil%t th¥ ull li¥% will b¥ Pall ILS IhL rcm(TrdL'IIiTr8 pri)8nynmL th¢ rttx)nfJ8Lbrin8 of thL arLhhay und thi prui'i4ion ul. un i)Ili¢L arL' ()n hulJ li)r ih¢ iimL. k.in81)ui ccrtoinl). for8tsiiLn. LoAni 'I'h¢'l'ru%i Lx)ntlllULS 1(1 makL ihL uThntJul rLTil) m¥nl i)r£7.561 u) thL AlmShiTru. A&wiiaiii)n wilh i)nc liilln IX'In lullv repaid in April 9027 ILavin¥ th¥ hul&mLL in ihL' %L'i()nd liiaTr ti) t. rLyJid b). IhL Ld i)r21)2%. 'lthc inLL'rLl IrL l(wn4 i>lliYLd bj thL Alrn4h¢)USL As5<)Liutiiin liir V1)uS pr4)j¥XLS hai.¥ priividcd idluablc finunL¢ io th¥ Chwii). Jnd an appr()uLh iiill bL madL ILI A)elUtIOn fi)r u furthcr lolln help fin9n the 2026 rem(thllinB pl$. Grnnts In ihL PU5t 25 y¢ats. grJni% in Lxces5 of£4W.IMMI havc r¢¢¢ived fmm Ilomes l.'n818nd land fomier OrganiLIn%) on thl 'I'ru%LL'% aLknc>%¥lLdgL thLif JPPT¥xiJlicTh flir brn1&. No #Lldiiion41 srnnL% iverL' fLXLl¥"d from I l()mL¥ l..n8land during ihL 21125 linJnLial !'Lar but on¢L thL 2026 - 21Tr36 %hJrcd und Ani)rilJhli I Ic)mL% lkn)8rummL 15 launihal thL I TUSiLt% plun. viu lh¥ Almthciu4L C'on%ortium I.. i(? ar)#h I I()ML I:n8land fvr a funhlr grgni. Ckca%ional small grants #rL' al re¢¢1V from organi5ations for srttific irkS snd in 2()25 three such gran wer¢ rcceivcd. onc for the prt)Wision of iTher8cnc> li8hiin¥ in en prOrrtjL and th¢ other iii'o lor furthcr plxntin ar()und the central ThiadMy rcfLYrwl giM)ie. FlnAnelAI Effert of Significant Eveffjts 'I'hL'fL' WLfL no 5i&TniliLanl pn?ritrt% &roun& 'ents bn 2025 an adverse linunciuj ¢tr¢a and whilsi thc 'l'rusi5 co.%Ls rosL b. alrn()s11 I I. fi)Ilc)%iing thc dprM)intrnLni Iil-*l llLlI" C"ILYk thc Q'harit). finishLxl thl yLYr wilh £fl).430 in th¢ ¥(}mbin Lurrenl und TV4Lr%i iftcn o1-£9.77u fwm thL 2024 cThd of)Lxr figurc. Page 3
The 10¥ Almshouses Private R 15tered Proiider Sotial Housin o: A4183 Re rt ofth¢ Trnsitts the Year Ead l Decernbtr 20 FINANCIAL REVIEW lies¢rvts 'rhL RL%Lrvc l.'und. h¢ld in a l)eFKisii A¢wunl w'ith the C0-orlIve Bank. Is io provide Unre%vI¢d re5erve5 tsnd ts> acLumulaic m()nie% fi)r the purw5c or.. pr(iViLlin¥ Ic)r l..xtra-(Ird1ni RiTAirs. Qapithl Mairtce and Capiwl ProjecLs as foll(?ths: muj()r rL'pairs. impnTriLmLnis i)r rcbuilding c)rthe Almsh)u5ts tOn91n8 thc L1¢Y th¥ buildin&i ()I'niM Almshou5C5 1oLilities for thi bLmLfii ol'ihc RLsidts - major rLpair5 Urtd improvemLnts to the gn)und& cntranL"e. yoway and pathwa)5 and thc uiiliiy scrvice5. odvan¢in8 ihL rL'paym¢ni oran). lofjns - mtiigJtln8 ihL risk ora drop in income th&h voids or uneXted expense5 O¢CUrrinB -I'hc 11(iurd of Tru5tLxs aim thai a minimum amouni of six months normal ex17ire (ca1la1 (?rt 50% ()I' Ihc nomal kmnual ¢xndituTeI is held in thL Reserve Fund to en5urc thL Charity remains a goin8 ¢onc¢rn. A surn <)I' 110.I)011 Iv&% irlln%liYrLxl linm ihL currLni aLxM)ynL ts) thL RcsLYtrL l.und ai thL cnd ()1-2U25. 'hLfLI(IrL', as ui 3 Isl I)LXLmbcr 2025. thL mijnics hLSd in th¢ l.'und hllJ risL'n. w'ith thc addiiii)n ot. inlcrcsL In)m £?0.713 at ihL (?1. 20?4 ILI 31.Qll5. Golng Conetrn -I'h¥-I ruslLLS LX)niinuL 11) L7f thc opinic)n thui thc oi'¢rall fina11 wsilion of the l TUSI is hLalihy. Ihui il 14 IlL l(1 mLLt lis ¢urrcnt and luiur¥ ¥x)rnrniim¢nL& und 15 a 8(Trin8 u)n¢¢rn. I'hL bHIwicL lif th¢ income and exnlIurc aLuiuni ul 3141 I)LLLmbL'r ?1125 L639J6012024 £6•{lJ611 all¢Y th¢ 5urplu% r(Trr i. Iif£5.397 4thd rcvaluaLlI)n Iranqfcr vl'£13.¥118 121124- £13.5531.'I'hL r¥vuluJlion rLxrvL thL' ¢nJ of2025 £7O3J04 (2024- £717.1121. CurL'lul mana8LYnLn¢ of th¥ Lharit>'$ flnanL¢S con1inu thc-I'rus¢s move forward kn)wards irnplcmLnilnJJ thL pr(Trpusi remiid¥llin8 priviou51J mcnlicTrnLd. ThL 'frustec5 arc tsware ofih¢ir resrrf)nsibility' to follom. 8tsi¢mcnts of Reu)mmended Pr8¢1ice 4nd follow the 'counting r¢4uircmLmis r(Ir thl nL'W AcLx?uniing Dirn'dion for RC8i51Cn Pmi'idcrs (Trf la1 I l(iusinB 2022. Indepettd¢nt Exmlners A N'%i?lutiiin ((? rL-aprM)in¢ l)iilLr Ilod85()n & L41. In¢kr¢JCnt }ler5 for 2025 was PgS5LxI dt the I'rustLL I,,xirui)rdinary ML'LrtinM on 5th 2024. V8lue for Money 'I'hL Rcgulator i)r sla1 IIou5ing'5 new swnttsTd for rqxyrtinB Value for M()ncy cam¢ inkn etfe¢i on Isi April 2018 und covirs all a¥Lc)unt5 woduced from 31M Mh 2018. The Value for Money financial follow arc ba5tyJ on sevLn KLY rn¥rics'. METRIC I: Reinvestment 'I'hi% mLifiL Ii)tik4 ai IhL Ini'L1Mcni in the Currenl Almshouse protrni¢5 a wccnthgc ol'thc Iif¢he t()tal propL'rtiC5. 'rhe M()lyneux Alm5hw%s mts%ure is 4.28% METRIC 2: New Supply Isoelil Hoy51Dg nd Yon -SotSl Hoy$lDg VDIts) 'I'his miirii luok% at thc N'alLtc fvr mi)no cflecii%'LmC55 in suppINing niw. h()L15in8 units. Durin8 2025 ther¢ wer¢ no new uni15 iiihLf Sidrted or Lompldcd ii.ith the ElcTrard LifTnJ51L%5 con¢¢ntraiing 4)D the ivork nLx¥lcd to mairk(Aill iLs ¢xis¢in& units nd IhL Slic ()%'crll]l. and plans for fuiufL' (JLI'Llotncnl. Pa8e 4
The Mol AlM$holeS PTiVte R istered Proi'ider of Social Housin jo. A4183 ort of tbe Trustees I'exr Ended 31 Detember 2112$ FINANCIAL REVIEW METRIC 3: Ce#ring 'I'hi% mLlriL h()w much ofthr adju51cd assets art. up and th¢ dcsrec ofdepcndcncc on ddji finun¢¢. li is i)licn ll key indicaU)r ora Fe8islucd prn%idels 44)pdi lor lThis reflects the ¢urreDI 5111 of prepuTAr). wi)rk lor thL lutur¢. 'I'h¢ Molyneux Alm5hous¢s me8SUT¢ IS 1.01%. METRIC 4.. E#rnlnEs Before l¢erest. Tax. D¢pncltlon. Amorti511ion. Mjor Repllrs l¢luded IEBITDA MRI) Interest Cover 'I'his mLu%urL is th kL indiLii)r l()r liquidiiy und lnvvthtsllLl ¢8pa¢ii)'. 11 SLX.ks mLIL5ufL thL ILVLI i)l- surplus ihaL g rL¥i4tLrcd priiyidcr ¥ttiLYutL¥ wmporLyJ w iDW¢St p8yJbl¢ and avoids any di510n& siL'mming ftt)m th¥ JiprLLiatL(In 'I"hi% Molyneux Almshouses MUre is noi 4)plicable as no In costs in¢urrfyl in the vor. METRIC S.. HeAdllrtt Soelxl Houslng Cost 'I'hL unit LiTr4l miriL thL hLadlinL S(Kiu] housin8 U)st unli as dcfiDcd by ihc R¢gulJ¢or. 'I'hL MiilynLUX Almshi)USL% mLwufL' is £7.862. METRIC 6: OperAt5n# M•ryln 'I'hL ()pLraiing Murgin JiYni)nsirJtL¥ the rm)fiwbility ofopcrwinB rore ex¢¢piional ex[&nyL urc takLn ini(1 aL'u)unt. InLrLubin¥ murlnI ur¢ ()nL lia} li) impry)vL lh¢ finanLiDI LI1iLILnLV l)fg busin¢ss. In asx%%ing Ihis rniio. il is irnportani ¢hai L()n%idLratii¥n 14 li) rLgl%lLrnxi pn)vi&k,rs' rwrrrtiSL ond iihjLYIiI'L linLludin8 thLir xKiul objLxIivLryI. 'I'hL M(IlynLUX AlmShiw.¥ {sla1 housin¥l mrJsurc is 4.27% 'I'hL M(IlynLW.¥ Alm5houscs IovLYlllll measure is 422%. METRIC 7: Return on Cgpltll Employed "I'hi% mLiifiL Liimparcs IhL l)pcrating %urplus to wl le55 ¥urreni liabilitic5 and is a Lx)mmon m¢41wre in the commcrL'iul LLiiir as¥¢5% th¢ Llli¢i¢nt ini'cbimLni i)fLapitsl rwurLts. 'I'hL Mi)lJn¢ux AlMsh()us mLLsure is 0.42% Page 5
The NlolineuI Alm5bouses Prlvgte R sier¢d Provider of Sott#l Ilou5in o: A41 ort ofthe Trns 'tr Ended 31 D for tht btr 20LS STRUCTURE. GOvERNAcE AND MANAGEMENT Governing document 'rhL Mol>nLUI Almshousc& RUh4]I. Tunbrid8e W¢ll& Kerti TN4 8%1-. 1$ an uninCorroTcd ¢harily 81stered iviih the Charity Commission (Number 2138951 and con5tituid bj, ofTTU5I da{ 13ih NovembEr 1986. Goven)Ing Instrumtol 'I'hL'I rusi ivas ori8inall) Lsiabli5hcd in 19?? folloi%in8 thc d¢h ofcon51ancc mel111¢ ii,ho IKNucaihLxI mc)n¢y in mcmiiry ol. hLr purcnls IhL 11()n Tr'raniis and l.udy (i¥x)rgina MolynLwx. Oi'Lr thc )car5 chl. hAe bLrn lurthLT %¢h¥m¥s uniil IV86 vhLn thL Charii). Commissi()ncTS appro1. the currtni schLe fur thc rn%ulaiion ol. Ihc Churii>'. 'llJr(>ug?hc)ul thL iniervL'ning ycaT5 Lhe Charil)'s principal acLi%'ily" hos r¢rnJined unchangal ihi5 da). and fullils ILS foundLY'8 deyire or PTOi'idin8 Almshou aCLy)mmJalLun for.[ men and MY)mLYi" have IoDg-tcrrn connethions with'funbridsc Wells. .1 hL lkn)ard of-I'rustCe wiyhin8 to remoi'¢ perg)nal r1$1b1]II. for ihe finanLial risks aswciated ivith ihL njnniny i)I' Ihe C'hdrily Irom thL individual 'l'ru5tcLk hai'l Mken the dcLision lo chan8c thL U)n51iiUtion of ihL Charii>' ¢1) d C hJriuble Inic)rrrt)rntLd ()rni41LThn IC'I()l. I'hi LIO LN)nSliWllC)n is in thc )g&S c)f bcing appmvLd b}. (he 'l'ru5lLLS LMLI ii vill thLn kL' 4ubMi¢lL lil thL Lhuril> Commission f(?r Jppn)val and lStrOn. UncL. thc pr()1¥.(J rnynodL.Ilin¥ bLn x)rnpILtLQ in 21126. 4n UPPT()JLh will . made io thc Charii> C4)mmi5SiUTL ts) thi RL&ulats>r ol-knLial Ilou%in¥ und ill I liimL S..n¥lund Ivr thLLr wr()val fÉJr th¢ osseL%' and lithili¢iL) ofthe 11)86 to IK. transfLTrtyJ w th¢ new Cl(). A5 a Rogistered Pn)vid¢r of Skncial Iltsusin8. the I'rusi regula1 b). thc Re8ul&wr i)r So¢ial I louslfig INumb¥r A41831. Code of Covernnee 1¢ is pILXing rL'W)rt that IhL Tru c(>mplies i¥iih thL %landards (Ir Almshouse M4thaBLYn¢ni and th¢ 'l'ruslLt8 ¢knowlLQ8LS ¢hL onMI)in8 hclp ihai is given by ihe Almshousc A&4)¢iali()n irt thL manug¢mcnl (Trf thL C'harii),. The Charily Lnmmi&siibn'4 Code of (iovemancc aitention on thc principw]5 of I[ gov¢rnun¢¥' ond that bLIrt8 the codL ihat IhL Eknard uses for ¢x¥minin8 115 princiF4ls anJ appl)'bn8 them th¢ wnnin8 of thc Churily. Trustee Appoln¢m¢nts and RecrultmeDt 'IknL Pi)MLr (Il. p)inting new Lir wJdiiii)nal C'c)-()Nativc I'ru¢LS i) iTh thL maj(Iri¢) vf Ihe TruslLL% Ivlth thl 1.111 Auih()ril) hui'ing th¢ ts) inJi% idua15 fi subwulmi furnial apIntMl ai CjLllLYuI MLclins i?I' IhL 11(?ard (Il-'I'rust¢¢4. In ihc first fi)UT months 01. 2025 111.0 Lu4)Plaltve'l ins¢s raiTLxI' onc had LX)mplLX4yJ IMYI. fiL yLYr. om15 or()fli. Ivhil4L thL 4¢C()rtd had sc3'ed 1'rusiee l(>r 15 %LWS. Thc Choriij. alw losi u Ihinl I'ru5teL the iK'8inning ol'thc yLgr whilst in NI)ILmibcr a fuurth l.o¢ul AuthtTrTl1) aprIn¢Cd'l ruswe ii'ho had sm.cd f(r 18 >LaTS TrfiToJ.'lthe Iu5s of lour experi¢n¢¥d and l()ng standing'l'rust¥es ILII a bi¥ gap I1 th¢ 4p1N)inCn1 ofthrL llLl4"'I ru%i¢es. li¥0 iFfi%hom haNc many yLaf¥' ¥XFErience s Chariiy 'l'rusiees. has slrLngthLn¢d th¢ lknJnl ofTTuslcck'l'hir¢ arl. currenill n(Tr l.ocal Authori¢} 'I'nJsi¢c%. Durin¥ ?1}26 IM)th Ji)hn R()bcrts. Ivhc) has bLm a Tru5tL% 5inrc 2011. and Clill PTatcr. ()ur Lwrrlt Chuir. will bg rn4iring. 'I'he 'LruiimLni pr(>8rummc iihirh ¢thmmenLxNI in ihc autumn of2024 Mill coniinuc ihroughoui 2026. ThL Charity 15 plea5LxI io )nfirn thal. aflLY carrying oui the ncLXW check5 and rcceiinB th¢ 4ppft)priaiL declaration& all the"I'rutt5 are qualified w act as chl) Tru5tct5 with this pro¢¢ss knng wmplded BÈ the bcginning ol'each year. Dtttslon Maklng All decisi(?n mJkinbi is ai the discrL%ion ot. Ihe'l rusie¢s subjLXi io thL tru51 dccd and applicable trus¢ IL¥islaiion. A quorum ol" Ivur'l rublL¥S must bL" pfLxnl ld ¢ath dLti5il)n d¢wYmincd by u majorily voic. Page 6
emol I Almslkouses Prlwate R isitrtd Prol'ider or Housin o: A4183 rt of the Trusttes for th l'ear Endtd 31 Dttember 025 STRUCTURE,GOVERNANCE AND MANACEMENT 'l-hc IloaTd i)1 I"rustLes mLt on ihirteLm (ILLwion5 dwing 1025 LmJblin¥ th¢'l ru5ts% 10 deb)(¢ and u)nsidcr mOiiCT5 relaiin8 li) IhL luturb. aLLlI'ItIL¥ l)r thL Lhoril) as iLII &5 ils ¥¢rJ'dd) nuJThin¥. Fuur L(iM mcLlings i%erL h¢ld viu 7.oom iiith the iiihLr nine ()NJinaTh rnLLiings h¢ld lice faw. 'I'hL Charily hAvL tour SubmmIt ivho mc¢t a5 rtcu¥w)' L¥)n5ithr. and mukc recommendaii0DS boLk w ihc fNII i)1'l rustc¥'s c)n. mutlLr% rLlJiing io ihLif S1r1e sph¥'r orreS)nSibl]1l1. n8mel)': l.inanLL inLludin8 IntLrnul Audii CoDirol In%cslmLIIIS RLsiJ¥nt% unLI AprM)inimcnis MaintLnanLL W4) l.iirward. i.L. %tralc8iL t)¢velopmLnl Whil%1 thL Ili)aTES iil-'I'rn%tLY% ar¢ LN)IILriivcl%' rcsp?nsihle for all aLivilits and ilf ihe runnin8 nf thc ('.harity. the Iliiurd hdvL uppt)iniLd individual I'NstLxs iu huvL sli11c r¢s)S$billI. r()r. RLsidini AppE)intmcnl%. (jill IknLiLY IILid¥nL%' WLllar¢ and ALXii iiiL%- Ann M¢£ue 5uliardln- R()nniL Willitsms indnLI linLI InvLStm¢nL41 C jjll l>raier Inilmol Audii C'IIn)I - Phil VLmon uiniLnJnLL- li)hn R()ixYL IL-alth and %alil> h l>()wlLy IC'I. iniludinb l)aiU Pft)tcLtiiin John R(Jberts 14uJlilJ Jnd l)ibLriii> R(?nnic Williums CiimpluinL%- Phil Vlrniin and Cl4irL. (K)mez Anti-S1)iial IILhai ii)ur- l>hil VLrnI)n lumun R¥%()urcLS- C jjll l)fJlLY I'l'ru¥iL'% s)Wn Ih()SL in rol¢ os 8t 31q txycmr 2Q251 Manag¢ment MLntiiin %14L% made in thc 2024-fruskS Annuul Report ihai thL 14oJrd ofTNsLee4 had ken the dccision i() cmpl(iy A part iimL "C'ILrk i(} the 1'rus[¢L. workin8 21 IK)urs pcr week. The new Clerk up their $•110 ort Ihe Isi April 2U25. CurrLnil>'. rL%win%ibilil)' for thc maintrnJnLX VI'thL AlmshÉ)U5 Pro1¢5 und th¢ 8A)unds' liffi iiith J(Ihn Ri)k.rt%. (InL nf thL Il¥£) Ik'puly Chdir%. who rL'rKirt5 ¢(J thL lJ(JanJ ()r-I'ru51L5 .kITr8 th¥ir a8rm¥1 to work &s appr()priatc. I IL dirLrl% ih¢ C'ILrk in IhL ¢Juy Ic) th"(Irk i)I'i)rynisinu ihc i'arious MainndLe ucIIll41. Wilh th¢ fnrthLomin8 rireMen[ ol'john RoberLs and liill Prnt¢r. the currthi Chairof the I'rustws who is Mwnsibl¢ Inr thc lin#n¥ial an¢J ¥i)VLmonce Jrc&s ol- th¢ Lhurilj. in 2026 the Clerk Mill lake on morc wY)rf¢ buL in di)in8 50. thill bc tskin dirc¢iion ITOM the Trnstee rLyK>n5ibl¢ for thL 7.?n1 ar ofi%ork and thL' B(iard ofi"ru&teLs a ivholL. MAI%. thL ' MolNncux AlmSh()u% Infomaiion sy5m". ha5 iKYn r()Iled (IUL to ull thL'I ru51Lts and thc Clcrk ivho acccss it via ihLir C.'hurii)'% iPad c)r loplLlP. li bcL'n a i'aluabl¥ lixTrl in thc admini51fJiiLin ol-thi Chari(S 1)v¥r ihL l&sl )uPIL i>f )Liir% but its iidLY USC bv 'l'rust¢L'5 Ln&blLry thc Y 5harin8 of infornialion thnd the nird mJinthin and updatL' thL -I'rusici% IpapLrl I lanLlhx)k. - Kc¢p5 fL%ords of I ruste& swff. Rc5idents. ApplioLii)ns. the A]rnshoug5 propthi¢s plus the Chartiy'5 c7trt1)rS RLLxTrrds tnanabies mainithance togcther wilh hiylih and safdj udiNiiiL S11)lJ% thL agLnd85 and Minu5 01-mLxiin8k aL*i)unts. liLieS wid c)thcr irnFM)rtant sch¢me docum¢ntaliort Pn)dueL rLFK)ns I'rom th¢ infom)aiii)n hcld cbn thc 5)"St¢m for u)nSidt1Cjrt bj. thL Board of Tru5Lcc5 for variLIU rclurns ihai ar¢ re4ui1. Page 7
The IlolvDeuA Almshouses Private R stered Prol'ider of Social Housin o: A4183 rt of tbe Trn5tees ror the I'e#r Ettded 31 Deeethhtr STRUCTURE, GOVERNANCE AND MANACEMENT Re5ident5 In Ihi ptLsI >'ear. i)ur cldt5t RLsidcni had Etcn w'iih us for i)I'LY 25 I'urs mov¢d ¢() o h<)m¥ shr w'u5 no lon8eT able l(} livL indLpcndLn(l)'. AIthou8h missin8 hLY. Lwcr)knJy is happ% shL no th¢ vn.5it¢ carc shL nccdLYI. R¥%idLniS m¥L%ings havi hild 1hr()Ubou[ thl L&b]Ing ihc'l WSiLXS tsi kcLp ihc ResidenLS abrL'JsI i)f forthLiimin wark aL ihL Alm5hous¢s ond allo%%'ing th¥ Resi.n(S thl or4X)twnity io rnise un). ¢onvcrns Imd Lx)niribuiL U) ihL runningi ol. the Ch&TIty. 'I'hL unnual sirnw,bcm i¢a. hcld in the BfouTtds of the Almshousth well 1¢¢11 and 10m't 'l'rusiCC5 to mcct RLsidL'nts' lamil). ond InL'nds in on infonnal wiin8. As wcll Is Ing a very" pleo54niottasion it helps cement N.latii)nships and uids Lx)mmuniLation ivhen thcTL' IS the need io invol%'¢ n¢xi ofkin. I'wi) i)ulirtgb OTwisLxi . thc 'l'ru51LfS were wrll attended by ih¢ Rvidcnis. In the $ummLr a huur b(Ml LTIP on thc RivLr MLx1i%4Ly lii(?k plaLL iihi15t JL thL of Ni)vLThk.r a minihus ol. Fi¢sidLnLS and .1 ¥'l$ilL Niirth KLnl Ci)IIL8L lur lunLh LuokLd und SL'rvcd by ihe LJILrin8 on(1 hospiubilii) swd¢nL% ol'ihi wllLgL. Ik)th drL bc TLpL8Q in 2U26. 'I'hrou8h()ul 2025. ncw51aiLTh hJv¢ bc¢n issu¢d lif¢ thc Almbh(TrUSLS. thc). brin8 kn ihL ILIILnLi(111 i)f R¥4idimig mullLTS (?l-conLLYn und hi¥hli8hi cvcnts thking pla¥¥ Illy. Ib¢ RL%id¢n¢s h¢lplin¢..I'nJecS, l)051 ijox and rL8ul#r visit ) IhL SI. ull hLlp to kecp R¢sliknts in conxthni LY)ntsd with thc Llcrk and Trus¥5. Re$ldent$ Satlsf#etlon Mti$ur 21125 1% th¥ Iirsi lim¥ thi% rerrt)n has Ixyn o)mple. li is in two purts b¥j on 8uidan¢c fr(Yn ihl Regulator of s(Kiol I l(?using Ap1% Al. A r¢rA)n4 qu¢stionntsire survey.. Bll 14 molyTx Almshous¢5 re5id¢nts wcre &sked io LxTrmpldL thi% in aili).rlN[)Vln.r ?025. bas¢d on their ¢XPCTicncL OVLY thc prcLcdin8 12 months. All ofih¢m kindlN dsd w. thus W'L u 100% rLtum rutL. RLSpon.%L% w¢r¢ larB¢l)' ?siL1V¢ ii'ith thc majoril). ol. rtsndLMts w¢r¢ ery %thti8ficd' for ulm()%l ull quLsiiI)n¥.' nc)n¢ w¥r¢'fairlJ' or'vcrv dissulisliLYI' M'ith rl[1 ts) Jn%' i)fth¥ 12 LX)I'LrL. M(?rc thun 83% 1>l'r¢stM)nd¢nis und wirl. LithLf'wLTh suii51icd' or'fiirly 5DLi5fiJ, in T¢¥rtynse w I l out of12 qutsknons. lThis Ès enwyTIn indi¢ing high IcvLl% ol'%aiislaLlion ONLrdll. QuL%ll()n5 linkcd io cvmmunitration and r¥.laiionships bLXiY¢Cll the I.ruSc5I5tsff and Rc8idcnts 14uesii()n% six In L'ishil hud 81ighily l()I4'Lr Y>re5. l.or cxample, only 64% ol. r¢skN)n4kY)ts ii.crc '"LY) SIsfiLJ. that thL .1 rusiL'b li5(cn 4tnd aci i)n ihLiT vicws; while only 43%'s¢wnbil) a8rl'L thai ihe). M'LTC Ir¢ed w'ith rp¢t. l.'vcn thesL' qUC5li()ns wcre 51111 pE)silivL li.L. ni> ResidLnt eXprLsL. dis%o¢isla¢iion on ¢hc5C iS5UVJl. but ihe thL%¢ aru5 mcrii furthLr iplurnti(In thrt)ugh di5¢U5sion and thi5 wi51 iakc place durin8 th¢ fnlli)win8 yiw. Part B U4LS d9ts from our mana8cmeni information system IMAISI prm'i¢k a 5n8P5hoi Orma8¢m¢nl 8¢lions link1 to Ihc %afLsiJ and L(?nv¢ni¢n¥c of lian8 in The Mol)n¢wx Almshou5¢5 throu8houi 2025. Th¢sc 5hoi¥ thal IVL muintsincd c()n%i%linil>" high standards in ?025. Complalnts 'I'hL Ili)ar(I vf .1 nle¢s. who are the Mangg¢meni Boaftl in &Lxthce with thc Flousing Ombudsman's Complaint Ilandling Code. rL%iLved and appft)vcd thc 2025 Compluints Self-A555Mll and Service ImproNcm¢ni Rcwrt lbee Appcndix 141. 'I'hc 'l'rusl¢c5 were tiStICd ihai Complaints Polio. a5 Upjed in 2025. M85 compliant and lil lor purwsc and a rcs(>luiinn Ivas passLd accLptin8 tht lindinKs of the Self-AsELl. "I"hc TruAees a8rLYd thaL al a lulure RL%idenLS micting. a prcseniation M'ould bc modc to thc RCSIdLU$ oFth¢ Scll"_A5%55rncnL Page
The Mol Dettx Almshouse5 Private Re isiertd Proiider of Sotial HousiTh ort ofthe Trusiees I"e#r Ended 31 Deeember 21125 STRUCTURE,COVERNANCE AND mANAGEI£T In ci)njunLlivn %lIh ihL inir(xtUCli(In ol- Ihe Iloysing ()mbudsman% Complaint I landlin8 Cod¢. the C¥iSlin8 siandards for sLrvi¥i re4uLsls wcre r¢viLwLd. updutcd and publi%hed. Monii()Ting ofo¢h LxtL'8Lln' ol'sen'iLI' rLyuLslK aLLurdinbl Ihc limL5LuIL li)r L()mplLllC)n, thkcs p14Le¢. WhL'rL' thL fLyuLS1 hgs rrfbi IKx'ii LX?mpldcd iiithin thL giveR limLsLal¥. in addiiion t() thL aPPT()priaiL lI()n t.InS Lxalatcil. IhL RldcTr1 15 in%iiLd tt) mukL a funnal 4omplaint: ()n¢ 5u¢h cvmplaint mude durin8 2025. Rlsk MAnagemttht Al cuch m¢¢iing ol'ihL Huard thcre gre aB¢nth itrms includ¢ a revieii. or: uny %ali&Judrding i8SULS anj Li)mplainLs an> ULLidLnL% und inLi(l¢nts i)n the slic ull h¥alih and le1) mat.r& . IhL' programmL ol. In%pLYtton and'luiin¥. whieh is an a&lcd sp help miti8atr th¢ risk of a disas. howevcr smull. Internal Cotttrols 'I'hL Ill) i)l- '] rustLL) Is uliimaiLly rLsrMTrn%ible for thc Truq'% intcrnu] finunLial )nOIS and kn1)IVElIL thLir rL'%rN)n.%ihility flir rL'ViLying ils LIIixiii LllL% ijn InUal tr&sis. I'he sy$'m5 arL" dLsisncd iii mano81. rnthLr than iliminaiL. und Lan iinl) pn)I'idi r(u)nablE. bu( ni)i ?11¢. wun)n¢L' rLwardin8 thc safe8uJrdin8 uf as3cts. the munagLYnLnt ol- pr(>PLif ULLiiunlins) r¢Yord5 the r¢liubiliLy orrJnan¥kal Infonnlvn. 'I'hL 13vwd. Ihrou8h its Jdoption Of11¢1&$ and the follolTh9 mechAnisms for ¢1ve financial )ntl. )rcparolii)n i11.nual hud¥cL% and Lash Il1Tr11 14)fLW MdnayL'mL'ni inli)rmulii)n und ULlX)untin¥ %>SiLYns whiih ofL' ¢oniinuthlly with T£rtIn9 or rinwi¢iul r¢5uIts Lx)rnpurLxl wilh bud&iL r¥guiin¥ linanLiul man4wcmcnL tsLsks fr()rn Uudii a)ntrol All )11¥15 rL%icwcd updJtLd in Ihc lighi of change5 in 1¢8151lllivn Dnd re8ulation. linm eX1£'n und an>. h()rtii)mings IdentifiL in TLfrf)TLs an¢J Lurr¢ni R4xbrts ur¢ klsv made kn ihe l.ru51eL al Luch mCL'¢ing aboui uny 8111 LmanLL' 18YUL'X. mainiimuncc aLtivity. h1th and s&fLXi" issues. ReithnL%' Iv¢ifar¢ 108¢th¢r Ii'ith currLmi finanLial stslus eumparLd wilh budB¥l fi)¥¥L&%l Pa8e 9
houses Prtvate R sttred Provider of Social Housi o.. A4183 rt of tbe Trnst I'ext Ended 31 tthber 2025 fort STRUCTIJRE.GO.ER1I.NCE AD MANACEMENT STATEMENT OF TRUSTEES. RESPO%1 SIBILITIES Regis(Lred social housing leB1%1lOTr rcquirts the epare fingncial for cacb finanLial yLur. M,hi¢h givL a IruL an4J fuir ol-IhL Stul¢ (bf anairs (Trf thc Prii'aic R¢8)ered PMNIdcr of kn¢ial I lousing und of thc surplus or diliLit lor ihal pLYicxI. In preparin fjnancial 51atL'mLm& the'l rust rwUir1 . SLlcct Suible a¥¢ountin8 poIiLiLS and apply thL'm Ix?04k%lLmil> - makc jULlg¥Lm¥nts and e5timaic% thai arL' fLwiin&ble and pnmleni - st#tL ishLlthLT applicublL aLwuntin8 5wndaTd5 Jnd staiLrncnts ()frttommenilgJ pra¢tiLf have bLYn followed subjLYt any d¥purturcs disL105c(J ¥xplgined in ihc financial staentS prlpl the linanciul ¥ts¥t&mLnts on thL JlL)ing conLLYn trAsis unlcs$ li is inappn)pria pr¢sumc Iho¢ ihc lJrivAte RLgi%W'rl I'r(7vidcrs I)r)ll1 I Ic)usin8 iYiII continu¢ in opcruii(?n. I'hL -fru¥1C rL)nSIble for kccpin8 X)un11n8 rcajnb whith dix105c wilh r¢as()nablc ai any limi th linun¥ial p05itiiTrn ()I' thL tru%1 and LnablL ihlm to LSUrL lh th¥ finJn¢ial SQiLT)cnL% LN)mpl> ivith the ALu)unlin¥ l)Ir¥Lion 'rIll1L RL¥iblLfL'd Pr()vidLT (Trl- kn'ial I lousins 2U2? IThL'% orl. Jlso rL¥A)n&iblL r()r 5ul¢guuTdin¥ ihL u%sL44 1>1. IhL iruyt and hLnLx. fi)r wkin¥ Tc&8onabli sicps for thL pIL'LtIon ond dcwyiion of fnwd and othLY lrrcgulwi1i¥. 'I'he I'rus(tts consider ihai there were rmy mer1e1 Weakness 8rtd that the is x)undly managed. Appr() rdLr (Mrd in A wluliort dL1 30th June 2026 and 5ign¢d on its hthaifby: Ll A l)rulLY- Chair (Jl'thc l TU5tEe5 REFERENCE AND ADMINISTRATIVE DETAILS Reglst¢r¢d Charlty ttumber ?13895 Printlpal 8ddres$ 13 Shirl¥) Rusihall 'I'unbrid8¢ Wells 'IN4 8T Trustees (i S'rai¢T- Co OplatiS'L I ru51CL' & Chair oflhc TTU51LXS W J Ri)bLYts. Lo ()pthiivL'I rustrL' & Joint I)cpuly C'hair ofihe TTYSLL (' J (i()mi/.- Co Op(atii'L I'rusie¢ & Joini Dcpuly chair ofthe'l'ruaees 'I'he Re R L N Williams- Ci) aptaiiNL TnJ%lce J A Podbury- C() ()ptsii%'¢ Trusi¢c- rLsi8ncd 28th I.£00 2025 C F. Sird¢h- Lo Ilptalive'l rusiee- Tdjrd ?Oth April 2025 S J Ik.nne- Co Optativc'l'rusiEe- r¢¢irLxI 17th fvlarch 2025 11 J l-.divard5- NomindtlVL' Trusiec- rn1rcd 2nd No&Mir 2025 PE.. VernvrJ- Cv ()puiiv¢ ITUSiCC- aptxTrinlcd 27th Janu8r%. 2025 A MLCUL. C(Tr Optdtivi'fnasiLX - aprAiintcd ?7Lh JJJnuur%" ?025 S Powley - Co Optati.e.j ru51ee- iiPP)iniLMI 30th oa01 2025 Pag¢ 10
The Mol euj Almshou Private R istertd Pro%'ider of Social Housin o: A4183 ort of the Tru$tets or tbt )'exr Endcd JI Dectmbtr 202 REFERENCE AND ADMINISTRATIVE DETAItS Independent Ex*mlner Ai(ian Sm%th ACA I>LIILr I li)dbY51)n & Co. QhurtLrL.d ALLx)un1¢5 hdLI1 I II)u%¥' 65 1.()w¥r (irttn Roud .1 unbridgiL Wcll Keni 'I'N4 8'1'W BAnk¢rs & Independent ExArniners 'I'hL C'harity'% bunkLr% &. pn)lL11}nI udvi5cr5 durin8 thc )'cw wert &8 foll Bankers: 'I'hL CI)-()r&Yutiv¢13llnk l)lympiL I Iou8L f) (IlJmpi¥ C'()u Mi)ntliird %tN'cl %Allord M5 2Ql) AppruvLd by VTdLT (?fih. ard ormeLy l)n 30th Junl 2026 tsnd signed on its haIrb>.: rdLL'r-'I'ru4tce Pa8ell
l>riilli¢ R¢ lfrilependefjl t¥&mlvr's rrytrrl lo Iht iruttr4 vl Yht Il•lYffeoA .ItMqhouso Prfi#lt Sttered Prniithr of 4Kl•l c'j" cllLlyX I Ik.L'"ni ReJpoTrilbllliiN nd bsh ofrcpirf Iiiiin4 ?IllJl :hJft,th! ri.IUlfi1114I11 Ilidi IIK ¥ii L. J I. Ld I hui i nil ¥%illiLmS ¥MI IMD'¢ i))n¢ IIL) rthrr jii liinrk.il17Tr viih thL' ati¢nilM sh4wld be re¥1 l{Lliib¥bli &. l (I V4c I!
The Mo euA AIw5hou Privalt R 15tercd ProTrider Social Housin Yo- A4183 Stxttment of FiTranci41 .4ctiVTtte5 for the l'ear Ended 31 De¢ember 2025 2025 Unrestricted runds 2n24 I'otal INCOME AYI D EPIDOWMEIYTS FR0%1 1.144 1.380 Charltible actlvltlts MaintLniinLI Loniribuiic)ns r¢ceiied & 8rants am()rtiMJ 129.747 123,201 InvL%Lmcni inL(ImL Z93 333 Total 131.184 124.954 EXPEPDITIIRE ON CharltAble actlvltltt 49.714 38.902 I)n)rrtY c(i%LN 76.073 79.1147 Total 125.787 117.IM9 NET INCOME 5.397 .965 RECONCILIATION OF FIINDS 'I'iiiul fund% bry)u8h¢ foThv8rd l J37.473 1.310.5n8 TOTAL FUNDS CARRIED FORWARD 1.342.870 1.337.47.1 ThL no5 forni pwiofth¢se fjnancial P38c 13
Tho l01neA .41m5h Prlvate R istered Providtr of Sotial Housin Yo- A4183 StattMeTrt of Finattclal Positio JID btr 2024 2025 Unr¢stri¢t¢d runds 2024 Total Note5 FIXED ASSETS 'rJn8iblc as%1 1298.904 1.310,876 CURRENT ASSETS DLh)r5 ut bunk 1.2?5 50.(161 io 60.4.10 61.601 51.1186 CREDITORS Ami)unls lulling du¢ M'ithin OnL yrdr IY.¥711 Ig.11731 NET CIYRRENT ASSETS 51.730 42.U13 TOTAL ASSETS LESS CIIRRENT LIABILITIES I J30.634 1.352.8¥9 CREDITORS AmvunL% lulliny duc allcr more than one ycar 12 17.7641 115.4161 NET A55ETS .34• 11711 .-117.473 FIINDS LlnrL%triL(L fun&4 14 1.342,870 1.337.473 TOTAL FUNDS 1.342.¥70 .3.17.473 Thc linAn¢i#l %tskncnts wcTr approved b). the ofTN%tee5 and 8uthorised for issue on 30th June 2026 and were si8nLd on 115 If by: 7JlJ ti A Pr41er- TrustCL' C J C)muR.- Tru5tCL The notcs fomi pert of these flnanci strt¢menLs Pa8e 14
Tht Mo ux Almshouses PriTr'ate R 5tered Proi'ider of Social Houssn o= A4183 es to ihe Finsnrial Statcments r the l'ear Endcd 31 Detember 2025 ACCOUNTING POLICIES Basi$ of prepring the finn¢iAI 5tteN¢ttts 'I'hL LhJTlt> is a RLgylSILTLxI Priii id¥r ()r s(Kial IIou5in8. 1Th¢ financial stht¢mrDts hai'e bccn prepawd undcr ihc his1(IriLal Lu%1 ILLL()uniing rules in cordnLe 14.ith Ihe AccuuThÈing DiTeLllI)n for Regiilered IIderS of S()Liul Ili)u%ing 21115. appli¥abl¢ awiuniin8 sian41ar¢Js and SIAILryneni i)f RLV)rnmLndcd I rJcliLe 'ALLouniing b), RLgislLrLsd PN)widLPi 01. 11()usin8" as [LY1 in 2015. '1'hL fInCial seMentS hai'e al¥0 prLParj under ihe ucernals bllsis of accounliftg and going Ix¥i$ ond in IX)r£L 1th l.'RS102. Crltiol Aecounilng judgements and kty sourct5 of estitn#tlon un¢ert#lnty 'I'hc vuluali()n i)I'thL pn)rKri) rLlaWxl dLTJro¥iuiiOTh JWL signiliLdni iiimalLg Ln¢ludcd in ihLY acLx)unL8. IDtom¢ All inLx)mL is re¢0¥niSL in ihc sthmcnl ol- S.inancial Aclii'iii¢5 onc¢ the Lhariiy Liiil¢mLmt io thL lunds. it i pnibubl¥ ihut lh¥ In)me Mill . r¢cLiv¢d und th¢ gmowii can bc me85ural reliably. Exptndltur¢ Liabiliti¥ arL r¥Lxi¥nis¥yl %LS soon as th¢re 15 a legal or u)nslrnCllI'C obli8oiiiM Mmi1n8 the churi( lo tha( LKF&ndiiurL. il i4 tfft)txthlL ihai u irJnsfLY C)I'LXX)rrt)miL .nLIIL% .111 rL4uirLxl in Kiil¢mLni und Ihl um()unt i)I'thL l)bligJtiiTrn Ldn Mllr¢d rL.liabl). l..XPLm¢Jiiyrc is #¢cuunwxi l()r ()n un thLiruals bsi% and has IxK'n Ll&4%ifiLYI undir hLuLling% (hth¢ ull Lx)%i rLlulLxi li) thL l¢BOTh.. WherL' wsts ianTriJ¢ . dsfLx¢l>' JltribulLxl li) parii¢ulJr hLuiJinu% thLy ho%L. iK'Ln ul11)L1 t() on u trA5iS ¥X)n$1cnL i%ith the Orrc)uT¢. Tan8lblt fix l)IyrLKiatiiin i¥ pft)i'idgd at the followin8 unnuoj r¢$ in order lo write 01Tb olcr its ¢slimad useful lilL. l.'rlh(j1lJ propcrtj l.'ixlurL% litlinms %lrni8hi linL O&LY SQ %Lrs 25% on rLxlyLixg trsJJwi TAAAilon .1 h¥ iharity is ¢xemM from thx on ils ihwithblL aL%hviiiCS. Fund #eeountlng linri%triLtid I'unds be in lX)n1#n¢C 1th the charithl¢ [JLtiveS W Lhe di%¢rai(Trn iifihc tru¥l¢O. RL51ri¢lL.d lunds Lon Iwly bc for pthnicylur rtriCl purwSLS within th¢ objc¢ts ()i- lh¥ ¢hllriLy. R¢SLI1()n5 aTiSL i¥hLm 5p¢¥ified thL th)nor or 14th¢n funds aw rdistyj for p#rti¢ular r¢styidcd purTM)ses. l.urther cxplun#lion ofthe rt&ure ond purTXJ5e ofegch fund is included in the n05 to (h¢ finsneial stsleMLts. Slgnifitant judgement% #nd t4tlmxte 'I'hcrL' ore nv signiliLMnijud8cmLYIS OT ¢StIrn8tC5 uwj in th¢ prcr4rn1iott ofthese xcouni& FinanelAI ins¢rurneDl$ and funrtionl eurreney linancial in51rumcnts comprising and Lxsh btslanc recorded ai fair valu¢. 'lTh¢ lUnln#1 cutteY ol-the chariiy is £ Siedin8. P¥8L' 15 coniinucd..-
The fvlolineui Almshouses Prlw#i¢ R slered Provlder of s{1[ Housin o: A4183 Notes to tb Fln•4cial Statemen - eontinued ror the I'exr Ended 31 December 2112$ INVESTMENT INCOME 2n25 2024 DLw>sii account iniLrL's1 293 333 CHARITABLE AcfJviTIES COSTS nol¢ 41 AdMinirtion a)5ts 49.714 SUPPORT COSTS Mona8LYn¥ni & udmini%iruLiun Adminisir81ion costs 49.714 TRUSTEES. REMUNERATION AND BENEFITS 'I'hirL' IvLrL nil ITU%. mUncli0n or othLY benL.fits for th¢ year cndL¥J 31 1)ecLThIKT 2025 n()r fnT th¢ yeur cndLd 311)i*cmbcT 2024. Truittts, ¢xpen 2025 2024 "I'Nsi¢¢s' CXPLMSCS 1.1189 57 STAFF COSTS 2025 2024 Wa8es and 3alarie5 22.041 l.Q97 22.041 1.097 'I'hL' averagL monthly nuMr0[cmplW.lyS durin8 the year follows: ?025 2024 Admini$lraiiot) No emplc)yLr5 rccel.£d emoluments tn ¢x¢w ol"£(rf>.IXKI. Page 16 LX)ntinucd...
The Mol i Almshou5eS PtivAte R 5tered Prnlider of ixl Hou5 o. A4183 Notes to the Fin#nt&AI 5t8trment5- r tinued ror he l'ear Ended 31 Dttember 2025 COMPARATIVES FOR THE STATEMEfT OF FINANCIAL ACTIVITIES UnresLriLted rund INCOME AND ENDOWMENTS FROM l)on%Lii(?n$ ond IL%ULIL 1.380 Charliabl¢ ttlvitles MJintL'nan¢¥' ¥oniribuiiOThS fLYeivcd & granls am()rtiLLxI 123.201 In1.¢ment inrne 333 Total 124.914 EXPENDITURE ON Chirltable #ttlvltles Adniini%trali()n L(>st5 311.9Q2 Prt. iY)sts 79.1147 Tfjt&l 117.(149 NgT INCOME 6.965 RECONCILIATION OF FUNDS 'I'(Iiul funds bmu¥hi i()N'urd I J30.508 TOTAL FUNDS CARRIED FORWARD 1.3.17.473 P£ 17 conlinucd..
The Nlol n¢ux.AI5knou Private R 5tered Pro>ider of Sorial IIousiD o: A41 Notes to the FiDgneial Sl4tements- tontinued for the Year Ended 31 D TANGIBLE FIXED ASSETS Fixturcs rechold rlttings COST AL l January 2025 Additions 1.51kn,997 11.546 1.51 X.543 12.7S4 Ai 311)ecthbEr 2025 19.751 11.346 1.531.297 DEPRECIATION AL l Janu(w> 21125 ChaT8¢ loryc#r 199.844 23.795 7.823 931 207.frK)7 24.726 At 31 1)wemtxr 2025 223.639 8.754 2.72.193 NET BOOK N'ALUE At 31 1)cc¢mber 2023 1296.112 2.792 1298.1)04 At 31 December 2024 IJ07.133 3.723 1.3111.N76 Ili)u5in8 PrrrII WLYL fLvaluLYJ Ji £ l. l(K).O(Ml on 15th 1.cbruur) 2016 b). MuTk. Ilurt()n l.'IIILS ill. Mas% & Co.'I'hc uIuJLiun larrIL out in clnIanL i%ith RISL Apprni5al and Vdualiort Martual di urLn mthrkLL v&luL. 'I'hi histi)rii ¥xbst ul. Ihc ¢harii>'s pA)rtI¢ Jl 315t Dwetnbw 2025 gmoyntrd w £69(IA57 and Ihc kuMulati1 hi5(()riL C()¥t depreLiali()n amounie¢J L() £213.652. 'rhc historic Coil tmk %'8lue at 31A I)ecemt*r 25 8nM)untcd £477205. DEBTORS: AMOUNTS FALLINC DUE WITHIN ONE YEAR 2025 2024 PrerAyments and accryed incom¢ 1225 10. CASH AT BANK Page 18 ¢ontinued...
The Mol Al bouse5 Prfvate R stered Prol'ider of Soti#l HOUSÉ o: A4183 Notes to the Flnantil StateTDents- ¢ontinMed ror the Ye¥r Ended 31 December 202.4 CASH AT BANK- 20?5 2024 Total lunds Ilank accounl- Lurrent Ilank aLc()unt- TL5eTh¢ lynd 29.425 31.005 29.948 20.713 'rotg1 61).430 50.661 CREDITORS: AMOUNTS FALLING DUE WITHIN OIYE YEAR 2U25 2024 OihLr loan5 (see mi) 131 ALLfUL L.xrLn¥L 7.632 2.?19 7.65? 2.2?1 9.871 9.¥73 12. CREDITORS, AMOUNTS FALLING DUE AFTER MORE THAN ONE YEAR 2025 2024 Oth¥r l(TrJns15tt nibic 131 7.764 15.416 13. LOANS An artulysis ()t'ih¢ maluriiy iTrfiowis t5 BLI'en .lOw: ?0?5 ?0?4 Amc)unl4 falling du¢ within one >Lron dcmpnd: OihLr l<)on% 7.652 7.652 Amount falling bctwcen one ond two )'cars: OthLr Ic>uns >1 < 2 }'cars 7.652 7.652 Am()upls lalling due tIl¢L two and five )'¢w5: Oth¥r li)4 > 2 < 5 y¢ar. 7.764 uihir loan5 compTi% atranCL ma(k h. Th¢ Almsh A&wcialion and we non inicr¥*i l)caTing. Pagc 19 Loniinucd..-
Tht Ilolineux .41mshouses Prlvxte R istertd Provider Df Ststisl Housin o.. A4183 Notes to the Financial StatemeJts- for tbe Year Endtd J 20 14. MOVEMENT IN FUNDS Nrf moicmLni in fund5 Al 31.12.25 At 1.1.25 Unrestrlcted fuTrd5 (i¢n¥YaJ I'und lJ37.473 5J97 lJ42.870 TOTAL FUNDS 1.337.473 5,397 l J4? 870 Nct mov¢m¢nt in funds. included in th¢ olxJ%'e are &5 follows= InLX)ming ¢wurL C%ndly1 Mi)vLm¥ni in funas Unrttirlded funds (ieneT31 lund 131.184 1125.7871 3.397 TOTAL FUNDS 131.184 125.7871 5.397 Compfjrntfvu for movemeol futtdg Nct movcmLni in lunds AL 31.12.24 Ai 1.124 Uttre5trlcted funds CiLnLral lund IJ30.508 6.965 1.337,473 TOTAL FUNDS 30.508 6.965 1.337.473 Comparntiv¢ net movern¢nl in fund& includd in the alM)ve arc as foliow5.' Incomin8 Rc5()ufcL cxpcndcd MovLmcnl an lund5 Unre$trl¢ttd (rtheral lund 124.914 {117.9491 6.965 TOTAL FiiNDS 124.914 117.9491 6.965 Pagc 20 coniinueil...
The Mol Almshovses Prfvate R istered PrOlder of l Hous o: A4183 Notes to the Financial Statement5- ¢ontintsed ror Ende l Dt¢ember 2025 14. MOVEMENT IN FbNDS- eontlnued A curr1 ylar 12 m()nths and prior YLW 12 months Mbin [SlI10ft is a5 folloiv5: NLI mo%Lrncni in luniLs At 31.12.25 Ai 1.1.24 UnTestrl¢ted fund$ (iLnLriil I'und I J30J08 12.362 1.342.870 TOTAL FUNDS I J30.%OR 1.342.¥70 A Lurrl1 >LYLr 12 months WKI wior y¢w 12 months ambin¢d movemcni in funds. included irt th¢ Jre as Rc5(Trur5 Lxrrtnd M()VLmwl in lunds r)TLL Unresirl¢¢fd fundi (iL'nLrul lund 256.IV48 1243.7361 12.302 TOTAL FUNDS 256.8 243.7361 12.302 An llnLly4iy orrunds at th¢ 31st l)e¢unbu 2025 wgs as folk)w5: Ineome & expendltyre £()•11,361 l1JlanL¥ l Janugry. 2025 £5.397- %urplu% IcTrr (hc >'iwr £13.%IIX. IlisivriL LX)St lrL111¢)Tr adjusimwi £639J66- B•ianct 31 December 202$ Rev•ly%tlon r¢strvt L717.112 - 11a1CL. l January 2n25 1£13.81181- Ili&lc)riL l()%t dL'PTLciatsiin odju81menl £703J04 - BAIAnrt 31 Dttember 2025 £ IJ42J70- Tot1 *$ at 31 D¢eember 2D2S Pa8e21 c()nLinued...
The l¥lol ntui Alfftshouxs Priv8tt R 15t¢red Provider of Social Hoknsin Tr40- A4I83 N its to tbe Finantial S e Year Ended 31 D ts- tontlDued 15. RELATED PARTY DISCLOSURES 'rhcrc were no r¢lai¢d party lrnn58thions for the year ¢ThJed 31 DeM¥*r 2025. Page 22
The1 I Priwate R Sotixl eux Alm5b istercd ProTrider of Detailed StAtemtnt of FinAnci#l.4¢tliltle5 for tht I'tar Ended 31 DeCeber 202$ ?025 2024 INCOME Af4D Ei%DOWMENTS Donations and leEae1¢5 l)()naliLins & oihLr in¥x)rne 1.380 1.144 InYe$tmeni Intome l)L'pii%iI acci)unl interesi 293 333 Chirltable gttSvltl Muinl¢nJnLL LX)ntribu¢iiTrns Tfv Ciranis umi)rtis¢d 126.349 3.398 123.201 129.747 124.914 Total lotomlng rtsourc 131.184 EXPENDITURE PrortY cts IJr()p¥rii muintL'nanLI-QLliLal l>nirKrl)' mainiLnanLx'_TC)ulin¢ xtruiirdinary rn'ptLirs l)Lpr¥Yiutiun 8.3411 31.1112 12.62% 23.795 I R.206 7.260 2.1.540 76.073 79.047 Support co$1$ Mnfi%ement & #dmlnlitr#tlo 1.88 22.041 4.526 721 5.fy.19 X711 ?2211 4.452 3.51)9 1.666 SulariL. NIC. & pLn%i4)n In%urttnLL & mi)niluTin %undriL Ciiun¥il onJ utililiL¥ RLSId¥lS, WLllaTe ALK()unling & Lxaminaiion fcL l.L8al & pn)Icssional CiimpulLY c¥rLnx 8uh%Lriptiiin4 & di)naLions Admini%iralion LPLmSCS t)cprnxiati(?n 4.8411 4.(1115 894 2.2211 5J41 3.671 .558 931 1.5113 49.714 3X.902 'Iotal resources ex[ded 125.787 117.949 5.397 6.9(15 Net Income This pa8¢ d(S noi forn part ofthe siaiutory. financi#l sts(cm¢Thts Page 23
AppendixA The Molyneux Almshouses Residenvs Satisfaction Measures Report. 202S 23rd January 2026 Summary and introductlon Th15 was the first time we have completed this report, which is in two parts based on guidance from the Regulator of Social Housing. Part A reports on a questlonnaire survey: all 14 Motyneux Almshouses residents were asked to complete this in OctoberlNovember 2025. based on their experience over the Pceing 12 months. All of them kindly did so, thus we had a 100% return rdte. We'd like to heb¥ thank residents for takin8 part. Responses were largely positive. The majorty of respondents were 'very Satisfied, for almost all questions; none were 'fair, or'very dissatisfied, with respert to any of the 12 a35 covered. More than 83% of respondent5 were either'very satisfied. or'faIr satisfied, in response to 11 out of 12 questions. This is encoura8in8, indicating high levels of satisfaction overall. Questions linked to communicadon and relationships between the trusteeslstsff and resldents Iquestions slx to elghtl had 51i8htly lower scores. For example, only 64% of respondents weo 'very satislied, that the trystees listen and art on their view5: while onty 43%'strongly' agreed that they were treated with spect. Even these questlons were still positive li.e. no resident expressed dissatiSfaon on these issuesl. but the responses suggest these areas merit further exploration throu8h di5CU55iOll. Part B uses data from our management informatlon system to provlde a snapshot of management acdons Ilnked to the safety and convenience of living in The Motyneux Almshouses throughout 2025. These show that we maintained consistently hlgh standards in 2025. A. Questlonnalre Survey Results The following 12 sections summarise the response to each of the queslAons. Percentages are calculoted excludlng non-respon5e5 or'don't know/not applicable. responses. l. Taklng everythlng Into account, how sallsfied or dlssatfsfied are you wlth the servlce provlded by The Molyneux Almshouses? Very Satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatr'sfied Very dissatisfied li 79% 14% 7% One person asked for more consultation to agree a mutually convenient day ahead of inspection I maintenance visits. Other respondents made favourable comments. 2. Have The Molyneux Almshouses rrIed out a repair to your home In the past 12 months7 Yes io 71% 24
AkwwdixA No 29% If 'yes', how Satisfied or dissatlsfied are you with the overall repalrs ser¥lce from The Molyneux Almshouse5 over the last 12 months? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatistied Very dissatisfied 11% 3. If The Molyneux Almshouse5 ha5 cjrrfed out a repalr to your home In the past 12 month5, how sattsfled or dissatisfied are you wlth the tlmè taken to complete your most recent repalr after you reported it? Very sat*sfled Fairly satisfied Neither satisfi'ed nor dissatisfied Fairly dissatisfied Ver dissatisfied 89% 11% 4. How satlsfied or dlssatlsfied •re you that The Molyneux Almshouses provldes a horne that Is well molntalned? Ve satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Ver dissatisfied 13 93% 7% 5. Thlnklng al)out the condltlon of the bulldln8 that you Ilve In, how satlsfied or dlssatlsfied are you that The Molyneux Almshouse5 provides a home that Is safe? Very satisfied Fairly satisfied Neither satr'stied nor dissatisfied Fairly dissatisfied Veiy dissatisfied 13 93% 6. How satisfied or diwtisfied are wju that The Molyneux Almshouses listen5 to your views and acts upon them? Very satisfied Fairly satislied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied 64% 7% 7. How satlsfled or dlssatlsfied are you that The Molyneux Almshouses keeps you Inforrned about thin8S that matter to you? 25
AppdKA Very satisfied Fairly sats"sfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied 8% 23% 8. To what extent do you agree or dlsagree wlth the followln8 Statement: Yhe Molyneux Almshouses treats rne fairly and with respect"? Stron81 agree Agree Neither a ree nor disa Strongly dis8gree Not applicableldon't know 43% 43% 14% ree Due to an error, there was no 'comments' box included for this question, therefore we will follow up to understand people'5 responses and what we mi8ht do to improve SaSfaction rates. 9. Have you made a complalnt to The Molyneux Almshouses In the last 12 Months? Only one person had made a formal complalnt durlng thi5 perlod. That re5ident11.e. IOO%I responded to follow-up question. to 5aV they were 'very satisfied. with our approach to complaint handllng. 10. How satisfied or dlssatisfied are you th The Motyneux Almshouses keeps the communal areas of the site clean and well malntained7 Ver satisfled satisfied Neither satisfi'ed nor dissatlsfied Fairly dissats'sfied Very dissatisfied 62% 31% 8% One respondent, who was'very satisfied., su8gested the workload was too much for one person; another wrote'the gardener looks after the 8ardens beautifulty.. 11. How satlsfted or dlssatlsfied are you th The Molyneux Alfflshouses makes a posltlve contrlbutlon to your neighbourh¢>od? Very satisfied satisfied Neither s8tisfFed nor dissatisfied Fairly dissats"sfied Very dissatisfied Nota licablel Don't know 75% 8% 17% 12. How satisfied or dissatisfied are you with The Molyneux Almshouses, approach to handling antl- social behaviour? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied 67% 17% 17%
AtvndixA Fairly dissatisfied Very dissatisfied Notap licablel Don't know 'Never had reason to have one. was the response of the person who chose neither satisfied nor di553ti5fied. Another person noted that 'this hasn't been an issue.. B: Measures Generated from Management Information System CHOI- Complalnts relatlve to the slze olthe14Trdlord Number of sts8e one complaints recelved: 2 (equivalent to 143 per nominal IOW homes) Number of stage two complaints received.. O CH02- Complalnts responded to wlthln Complalnt Handllni Code tlmèscales All complaints were responded to within our own and the Housin8 Ombudsman's Complaint Handlin8 Code Me5¢ale$. NMOI- Antf-soclal behavlour cases relatlve to the slze of the landlord Number of anti-social behaviour cases.. O Number of anti-socièl behaviour cases that inVoe hate incidents: O RPOI- Homes that do not meet the Decent Homes Standard Proportlon of homes that do not meet the Decent Home5 Stsndard: O RPOI- Repalrs completed wlthln taryet tlmescale Proportion of non-emeryency responsive repairs within our target tlmescales.. 88%111511301 Proportion of emergency responsive Tepairs completed within our tar8et timescales- lOO% 1151151 BSOI- Gas safety checks Proportion of homes for which all requiredBas safety checks have been carried out- 100% IAII properties Passed a Landlord'5 Gas Safety Check, along with seNicin8.1 BS02- Flie safety checks Proportion of homes for which all required fire risk assessments have been carried out: lOO% (Fire Safety Risk Assessment, September 2025.1 8503- Asbestos safety checks Proportlon of homes for which all required asbestos management surveys or re-lnspections have been carried out. nla Ilt is not necessary forthe properties to have an asbest05 risk assessment until they are re-modelled.) BS04- Water safety che¢ks 27
r*Th1ix A Proportion of homes for which all required legionella risk assessments have been carried out.. nla IThe next assessment due in 2028. five years after the last one in 2023.1 BS05- Lift safety checks Proporhon of homes for which èll required communal passenger lift safety check5 have been carried out. Nla as we have no lifts.
Appendix B THE MOLYNEUX ALMSHOUSES TUNBRIDGE WELLS The Trustees reviewed the seW-a5se5sment and were satisfied that Complaints Policy as updated in 2025 was compliant and lit for purpose. The self-asse55ment was approved. A resolution was passed accepting the findings of the self-assessment. The Trustees agreed that, at a future Residents meetln& a presentation would be made to the Residents of the self-asse55ment. Extracted from the minutes of the Board of Trurtee5 meetin8 held on 20 April 2026
Appendix THE MOLYNEUX ALMSHOUSES TUNBRIDGE WELLS 2025 ANNUAL COMPLAINTS PERFORMANCE AND SERVICE IMPROVEMENT REPORT l. Introdurtlon Thls Is our annual complalnts report for the perlod l J?nu•ry 2025 to 31 Denber 2025. It provides our Re5ident5 With general information on the complaints we have received and our response. It does not go into deLliI on specific complaints. We strive hard to deliver high quality services. but we attept that we may not always get It right and when we do not. we wlll acknowledge this and attempt to corrert it. Our Residents. views and perceptions a important to Us, and we will continually take fredback to Board to improve our service5 to residents. 2. Manazement Comrnlttee's Response The Molyneux Almshouses's Board of Trustees have reviewed and approved thls year's Annual Compl?ints Report. The Board re8ul8rly receives reports on any complaints received and ensure that we are proactively actfng Wlthin the remlt of the Code. We have appolnted a trustee a5 the Member Responsible for Complalnts, to investigate tomplalnts and ensure that we are in touch with our resident's needs. When complaints are received. we follow our policy and procedure and when outcome5 are a8reed. we consider the findin85 and make sure that we act on any actfjons required. We learn from them and use them in a positive way to deliver future seNice improvements. 3. Annual Self-Assessment A copy of our latest self-a5sessment Is attached for information. It was considered and accepted the Board of Trustees Ordinary General Meeting on Monday 16th March 2026. Trustees agreed that our Complaints Policy remains up-to-date and compliant. and fit for purpose. Trustees have discussed and taken on board the idea of a w)sitive complaints culture, and this has been shared with our residents, who also received copies and a summary of the Complaints Policy, which was revised in 2025. Complaints Handllng Perfomiance Period l January 2025 to 31Ji Dember 2025 Stage I tomplalnts Stage 2 complaints
AFpendix B Of the two complaints received in 2025. one was addressed within the required timeframe and to the complainant's satisfrdction: while the second was being addssed at the end of the year (also within the timeframe) and will be rewrted on in the 2026 submission. No complaint was escalated to Stage Two. Lessons were learned and policy was changed as result of the first complaint, meaning it was helpful for the organisation. While we are happy that only two complaint5 were received and addressed, we are not complacent. Instead, we will continue to ensure that all residents know how to access our Complaints Policy and Procedure, which explicitty encourage a positive complaints tulture. 5. Type5 of Complalnts ReceS¥ed We refused to accept complaints regarding Anti-social Behaviour IASBI. This is because we have separate ASB Policy ènd Procedure which deals with this. Copies of which are 3vailable from our office, or by cOntacn8 the Clerk or Trustee Responsible for Complaints by phone or by email. If we refuse to accept a complaint, we will always write to you and explain the reasons why in line with the Complaints Handlin8 Code. 6. Complalnts Escalated to the Hou$ln8 Ornbudsmin Servlce During this period l January 2024 to the 31° December 2024, we had no complalnts cases escalated or referred to the Housin8 Ombudsman Service. 7. Cornpllance wlth the Code We complied with the complaint handling code and had no Ombudsman inteThentlon. 8. Learnlng & Ser¥lce Improvements Whilst we received no formal complaints. we do not take this for granted. We recently reviewed our Complaints Poliry and are making a number of changes to our procedures whlch include widening the way that cornplaints can be made. l.e.. emalls. phone calls. texts (previously any complaint had to be made in the form of a letter) asking Residents whether they wish to make a complaint when following up a service request providin8 011 complainants with our updated leaflet about our complairrts procedure when acknowledging the complaint training of our Clerk and Trustees in the handling of complaints due regard to the Equality Att 2010 and any potential vulnerability of Residents developin8 the Molyneux Almshouse5 Information System IMAISI to monitor service requests against tar8ets complaint trends Complaints is an agenda item at every Board meeting and all compSaints are reviewed and lessons learnt before being signed off by the Board. The full Complalnts Pollry and Procedure will now be included in a section of the Residents Handbook. 31
Ap*ndix B We have provided some more detailed infomiation in Section 10 of this report. 9. The Ht)using Ombudsman Servlce We include the Housing Ombudsman Service's contact information in all our correspondence relating to services. to actively encourage tenants to use the service or access the Ombudsman service for assistance. Residents should be aware that you do not have to have a formal complaint ongoin8 to seek advice and support from the Ombvdsman service. The Housing Ombudsfflan can be contarted in the following ways: Web- Ivww.hou5in -om dsman.o Email.. info housin om sman.o .uk Post: Housin8 Ombudsman Serybce PO Box 1484 Unr< D Preston PR20 Tel: 03 1113(KXI 10. Actess to our Complalnts Polky and Procedure We try to ensure that complaints are resolved at the first point of contact, via XXXX. If you remain dissatisfied, a formal complaint can be made. Resldent5 can access our Complalnts Policy and Procedure and self-assessment against the Code In the followlng ways.. The Complalnts Ollker: Name: Phil Vernon Telephone numbers 07504 839 548 Address: Post Box at The Motyneux Almshouses Email address phil.vernon@molyneux-almshouse5.co.uk Ibl The Appeals Officer is: Name". Claire Gomez Telephone number: 07563 245 315 Address: Post Box at The Molyneux Almshouse5 Email address: claire.gomez@moneUX-a1M5h0uSes.co.uk Assistance can be obtsined by calling LES on 07504 839 548 or 07563 245 315 On receipt of a formal complaint, the Complaints Procedure will applv.
pendix B All new Residents recefve a Residents Handbook which includes an extrart of our Complaints Policy and Procedure. At one of Residents, Meetin8 that take place throughout the year, a copy of our cUrnt self- assessment against the Complaints Handling Code will be presented. We also provide information within our Annual Report regardin8 complaints. In addition, the publication of this report and our 8oard of Trustee's response will dernonstrate to resident5 that we value their perceptions of the services we deliver.