Afr=concern Barnstaple & North Devon I Supporting Independent Living Annual Report 2023 12024 Reducing Loneliness and Isolation Age Concern Barnstaple and North Devon CIO 116-118 Boutport Street Barnstaple EX311TD Tel: 01271324488 Email: info@ageconcernnorthdevon.org.uk Charity Number: 1201835
Charity Growth and Expansion -- concern Client & Voluntgor Distribution Novomber 2022 Bornstople & North Devor, Clients 99 Volunt•wr4 23 North Devon Distiid A&=- concern Client & Volunt•or Di$trfbutlon March 2024 Bornstop.'e S Norlh Oevon Cllents 418 Voluntesrs 90 Key DeVekjprntAre8S North Devon Dislrirt This period has been about growth in both client and volunteer numbers; 422Qk growth in cli- ents and 391Yo growth in volunteers. The Charity has SucsSfUlty expanded into new areas of North Devon including Ilfracombe and South Molton. Development areas for 2024 12025 include Lynton and Lynmouth, Ilfracombe. Buckland and areas south of South Molton to our area boundary. As ever our SucsS will depend on volunteer support.
REGISTERED COMPANY NUMBER: CE031318 (EnglaDd *nd Wales) TRUSTEES, REPORT AND UNAUDITED FINANCIAL STATEMENTS FOR THE PERIOD 3 FEBRUARY 2023 TO 31 MARCH 2024 FOR AGE CONCERN - BARNSTAPLE AND NORTH DEVON cio Stevens & Willey Cbarteffd Certified Accountants GTenville House 9 BoutpoTI Street Bam5tapl¢ Devon EX31 ITZ
AGE CONCERN - BARNSTAPLE AND NORTH DEVON cio CONTENTS OF THE FINANCIAL STATEMENTS FOR THE PERIOD 3 FEBRUARY 2023 TO 31 MARCH 2024 Px%¢ R¢feTellc¢ aDd AdmiDistrative Detslls Trn8tee8' Report 2 to 10 Independent Examiner's Report 11 10 12 Stst¢ment of Flnanei*l Activities 13 Bilance Sheet 14 to 15 Notes to the FinaDei&l St#ttmets 16 to 21 Det4lled Statement of Fin•n¢ial Activities 22 10 23
AGE CONCERN - BARNSTAPLE AND NORTH DEVON cio REFERENCE AND ADMINISTRATIVE DETAILS FOR THE PERIOD 3 FEBRUARY 2023 TO 31 MARCH 2024 TRUSTEES Mr S P Harvey (appointed 312123) (resigned 15nr24) Ms B M Gravett (appointed 312123) Mr l Roome (appointed 23tsn3) (resigned 15nr24) Mr R J Ward {appoinl¢d 2313123) Mr J A Challis (appointed 1419123) Miss A Walter (appointed 13rJ124) REGJSTERED OFFICE I1&118 Boutport Street BARNSTAPLB Devon EX31 ITD REcIsfKRED COMPANY NiJMBER CE031318 (Bngiand and Wales) REGISTERED CHARITY NUMBER 1201835 INDEFENDENT EXAMINER Steven5 & Will¢y Chartered Certifi¢d Accountants Gr¢miille House 9 Boutport Str¢ Barnstaple Devon EX31 ITZ Pfftgt I
AGE CONCERN - BARNSTAPLE AND NORTH DEVON cio TRUSTEES. REPORT FOR THE PERIOD 3 FEBRUARY 2023 TO 31 MARCH 2024 The trustees who 8re also directors of the charity for the purposes of the Companies Act 2006. present their report with the finan¢ial slalements of the tharity for the F¢riod 3 February 2023 10 31 March 2024. The tnwees have adopted the prnvi5ions of Accounting and Reporting by Charities.. Statement of Recommettded Practiee *pplitable to ¢hariiies prepaTing their #¢¢ounts in accordanee with ihe Financial ReFK>rting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective l January 2019). An application WAS made to the Charity Commtssion to forrn a Charitable Incorporated (kgantsation to replace Age Concem Bamstaple aTrl Districi Association (1015513). The previow eharity ce&sed opErating and all &ssets and and liabilities wue transfeed io this charity on 3 Febrnary 2023. INCORPORATION The clwitable ¢ompany w&$ irt¢OTporated on 3 February 2023. OBJECTIVES AND ACTivrriES Objectlves and #i The principle objective of ihe Charity 15 the relief of older people in any matther which now or hereafter may be deemed by law io be charitsble. The principal adivity of ACBND is thai of pn)viding ssta]nable cornmunity setvices in the Barnstaple and North Devon Distri. in order to redu¢e isolation and loneliness. improve health and wellbeing 8nd support independent living for older Jnd vulnerable people. P¥K¢ 2
AGE CONCERN - BARNSTAPLE AND NORTH DEVON cio TRUSTEES. REPORT FOR THE PERIOD 3 FEBRUARY 2023 TO 31 MARCH 2024 oKIEcrivES AND ACTivrriES Publlr benefrt Devon is the 3Td largest county in England (2,534 square rnile5. 800.000 residents) and is of the most Sparsely populated conIt¢s, with few large settlements and a dispers¢dlrurnl population. The North Devon population is 100.21)O and is older than the naiional average with a 22.IV/• rise in people a8ed 65+ to a third of the populati<)n 5inc¢ 2011. North Devoj) is particularly rurallremote with significant deprivation and a PTofound lack of community Services. The m05t deprived areas in Devon are in North Devon, Ilfra¢ombe alld Barnstaple including Forches/Whiddon Valley. Ih¢se areas are in the most deprived IOVO of 311 ar¢a5 in England. 6,000 older people in Nofth Devon live on the state peiOn (in pov¢rty) but only 1,500 re¢eive Pension Credit benefit. More support for oldu. vulnerable people is needed including foT benefit applications. transport and service5 to Combat loneliness and isolation. The rnain town in North Devon 15 Bamstaple. home to North Devon Council. the Districi Hospital, 4 GP sur8erie5 and local sernices - food shops, libTary, post offi¢e, banks. Although an attractive iown with a liday feel, in the summer there are closethorded shops, probl¢ms with litter artd Antisoci behaviour including rou8h sl¢¢ping and street drinking aTrJ dTug tsking which is intimidating to older ppIc. Pavements are very uneven, seating and disabled parking ar¢ very limited. The bus station toil¢t and café building has been ¢losed for 3 years which Significantly impacts on the ability of older people to use buse5. Publi¢ Iransport is very litnited and not ler fri¢ndly for matty older people. During September 2023 Ag¢ Concern CareT Support client5 weTe asked to compl¢l¢ a postal swvey whi¢h asked about their experience of Age Concem setvites. It car] be chall¢nging for carers to find the time and capBcity to compete Sllrveys. and we are grateful to the 48Yo who responded. 73YD of ¢&rers ivere aged 60-75. 73Vo wer¢ female. The carers had an average of 1.6 health conditions each including diabetes. rtspiratory and mobility eonditions. mentai hea]th and beart COTJditions. The cared-for h8d Jn Average of 5.3 h1th conditions each including mernory problems. mobility ?ssues, lieart conditi¢)ns. Parkinson's. hearing and sight impairnients. can¢¢r. 5trok< incontin¢ncelbowl and bladder problems. FA¢h carer used an average of 2 Age ConceTll 3eryices. These were respite breaks, eomrnunity s]VIll. community transport. Care Line and Eenefits supporL the shopping service and telephone befriending. 1009/0 used Service Manager support. 82Y• of ¢arers feel le&$ lonelylisolated because they use Age Concern senryces. 64% feel more connected to their community. 730A feel their heAlth¢are needs are supported because they receive regul4r breaks from their caring roles. Comments included that they have time lo attend their own rnedical appointments. lime for exercise and make use of the Community Transport Service ¢0 enable them to #ttend medi¢a] appointtnents. 82Yo of ¢oftrs feel that the service gives them time to themselves, 730h feel less tired Rnd more re¥ilienL 73Y feel more cheeTful. 91% of carcrs believe that thetr caring role has a negative impact on their mentsl health, 73% believe that A8c Concern services hav¢ helped lo reduce ihe5e mental health problem& 64Vg of carers believe that Age Concern services help them to stay artive by providing time to get out of the house and into the fresh air. tim¢ to pursue hobbies a2Jd interests and time to exercise. 36Yo of Cr5 believe that ihe services provided helped them to manage at home. Nol all carers choos¢ to use their respite tim¢ for household tssks. IOOYO of carers b¢lieve that Age Concern Support 5ervic¢s enable them to tontinue with their caring rol 82•/• of caTeTS believe th the service5 help thejn to maintaln their independence. Pg8e 3
AGE CONCERN - BARNSTAQLE AND NORTH DEVON cio TRUSTEES, REPORT FOR THE PERIOD 3 FEBRUARY 2023 TO 31 MARCH 2024 OBJECTIVES AND ACTIVITIES 100% of caTers believe thai the person they care for benefits from the Carer Support services they receive. 82% of thc cared-foT feel less lonely. 73Yo ftel more connected to tommunity. 73Y have lifted mood. 73% have something to look fonvard to. 82•/0 of carers believe that the Age Con¢¢rn Carer Support seftvAce$ h¢lp thetr ielationship with ihe person they care for. The eost of earing is gener41ty high putting PTe55ure on often limited household btjdgets. 11)O¥• of CArers believe that Age Concem Services aJe helpful because they are freelry low ¢ost. Ovenvhelmingly requests for service improvem¢nt were foT more and longer respite break5. Sorne carers felt th the breaks were not long enough to have a s[lfICan1 impact on their mentsl health and quality of life. A day we facility ofien requested. Further developments for carer respit¢ breaks are planned for 2024f25 with the conversion of the Go North Devon building in Barnuaple Bus Ststion io a Day Club 5UPPOrting 50 people a week with 5 hour wpite breaks and providing the cared-for with a sociable fully e8tered day. Planning perrni$sion has been received and builders are being invited to tend¢r. OJKe costs aTe known funding applications to support the project will be submitted. ClitntS The people we support are older, aged 60+. 90Y• aTe aged 76+ 81-85 bein8 the largest age 8roup. 2Wo are ma]e, 71% are female. 67% live alone, 24% are carers. 4Vo live with family, 5•A live in sheltered housing. 6Y/a have limiied mobility, 47°A orthritis. 380kn heartlstroke conditions, 35ts/0 memory lossldementii 57¥ rnentd health problems (anxiety. depressiow ress} 20% diabetes. 20% Te5piratory conditions, 9% h¢aTinpJsighi impairment. S°A eanter. Many receiv¢ PENSION CREDIT and live An rural and deprived area5. 70Yg Inoi including the Care Line Service) have Care First numbers ie. are rpgifflered with Social Services. Referrals Service referrals come froTh stawtory sources Iluding GP& Social Prescribers. Social Workers. the North Devort H05Pital Discharge Team, Community M¢ntal Health Team. Physiotherapists, Dementia Nurses/Advisots and Devon Carers, family, friends, neighbours and self-referr8ls. Self-referrals have grown over the last 12 months which demonstrates the importance of our extensive marketing campaigns which are designed io reach the most lonely and i501ated. often using letter box drops to ensure we reach people who are hou$ebouT]d ad particuloxly vulnerable. Waiting lists att too lon& partIlarlY for driwng and shopping setvi¢es. The main objective in 2024125 is to inCree our volunteer supptsrt so we can reduce our waiting lists, meet growing community need and continue io spread our setvic¢s across the North Devon District giving a]1 eligible residents access to servi¢es. Page 4
AGE CONCERN - BARNSTAPLE AND NORTH DEVON cio TRUSTEES, REPORT FOR THE PERIOD 3 FEBRUARY 2023 TO 31 MARCH 2024 OBJECTIVES Af4D ACTIVITIES volutter$ Volunteers are recwited via multiple marketing channels including press and PR. radio, posteTS and leatlets. community eventy roa(tshows, web and social media (Facebook). All volunteers follow the 'Safe Recruitment Pro¢ess' (application, interyiew, 2 references. enltsnced DBS chEck) and attend training (compulsory induction training which includes vulnerable )dull safeguardin& lon¢ worknn& Confidentiality. boundaries, emergency procedures). We also offer volunteerj 4nd careT51family members a minimum of 6 addition81 training ¢ourses each year such a5 first aid. 5Y4fe moving and handlin& d¢m¢ntia awareness, bereavement awareness ond domestic abuse awJr¢ne5S. Popular volunteer events ar¢ quarterly. Opporfunities for peer supporL to build friendships and give back to community are vital in ensurin8 we retain and grow our volunteer support. Our Volunteer Steering Gioup mcets quarterly and provid¢s important insight inlo ChETity and seTvice development. Th¢ Volunleer Award5 Programme gives framed certtficatts and gifts to Yoluntttrs for their long seThice in S-yvar increments. WheTe volunteers kre avttilabl4 these are presented at the AGM. We are ¢urTently in the process of achieving Invcsttng in VolunleeT5 Accreditation will be externally audited every 3 years to ensure that we work to best practice 3tsndard5 in the cBre and support of our voluntee. A volurhteer Survey in OctobEr 2023 (60% responded) showed ihat 76Yo of our volunteen are retired. 18Yo Come from rnedical professions 150/ti from social care. 8Vo from education and 7Yo from policellegal professiDns. Other oc¢upalion5 include driving instructor, ¢ounsellor. armed forrcs. farmin& office, hospitality and finance. 56Yo of our voluntttrs are female. 6Yh curtently live in BeTnstaple. 821/0 of our volunteers feel a greater ¢onnection to their community because they volunteer for Age Con¢ern, IOODh feel their volunteering role is makin8 a p)5ttive difference to the people they support. 71Qh hav¢ leamt new skills, gained experience. or taken part in new activities. 80fjh have increased their understanding of older people's needs ond dementia. 780/ti have made new friends and contacts and 91% feel they have been able to we their skill$ and life experience in their volunleer role5. 85Qh ar¢ happy with ihe amouni of time they give io the Charity. ISOA would like to give more. Thi5 P051tive feedback helps enormously with wordryof-moDth volunteer recruitinent which is one of our most successful recruitment lools.
AGE CONCERN - BARNSTAPLE AND NORTH DEVON cio TRUSTEES. REPORT FOR THE PERIOD 3 FEBRUARY 2023 TO 31 MARCH 2024 ACHIEVERENT AND PERFORMANCE Cbarltable activiti¢ Service number5 and achievements duTing the rep)rting perlod were as follows.. Cue Line free infornlati0 signpo$tirtg and sUPPOrt service covering tOP1¢5 such &% beneftl applications, home 5UPPOrt and housing. ¢Arer respite. tsaport and support for people living with long-term condition5 like dementia and Parkinson's. Si8npDSting for healtheaT¢. debt, energy and legal issues and help with funeral arrangements and bereavement. The service ha5 grown from supporting 30 people a week to 50 people a week with home visits and clinic5 for ben¢fit support expanding to Ilfracombe and South MoltoD. The monthly value of sw¢esshl ben¢fil appli¢alions achied for our clients h&% exceeded the target of £25.OOOpcm. o Cornrnunity TTansport- volunteer driveTS drive people in their own ckrs for medical, sooial and pradi¢#l journeys. Wheelthtiirs and walking aids can be transported and one to one 5UPPOrt to attend medical and other appointments can be provided. Escorts may be required for particularly vu]ntrable passengeTS. Thi5 service has gmwn from l O to 30 weekly journey5 with driver numbers 0wIng from 5 10 20. o Shopping Service - An Age Con¢em volunteer either ac¢ompanies a))d helps someone to undertake their oivn food shopping or is provided with a list and payment and method to undertake the food shopping on their behalf. Help with shopping lists, canying bags and putting shopping away ¢8n be provided. Around 25-30 peopl¢ used this se1¢e each week on avernge throughout ihe period. o Befriending and Telephone Befriending- An Age Concern voluntttr provides a weekly befriending visit. Visits u$ually last an hour during which tim¢ peopl¢ enjoy a oup of tea and a chat, look at old photographs. play games, provide siipport to go for a short walk or sit outside 8nd enjoy the Sunshine. Telephone Befriending phone calls prowde conversation and ¢ompanion51?ip and check to make sure that is well. Face to fatt befriending grew from 10 to 25 weekly visits in 2023124 and Telephone Befriending grew from 75 to 100. o Carer Support - An Age Concern volunteer provides a weekly befriending visit to the cared-for allowing the carer to tkke 8 much-tteeded break. Visits usually last 2-3 hours during which time people enjoy a cup of tea and a Chat, l(M)k at old photobTaphs and play games. In addition io befriending the care&ftir, the volunte also provides 511PPOrt to the carer. Just being heard can make a big dtfference to how cÈrer5 feel. 8 0p]e a week used this service in 2022123 which to 20 people a week in 2023124. o Ilospit21 Support - An Ag¢ Concern volunteer provides short-term support. often up lo 6 weeks. for someone to prepare for. during 8md after & stay in h05Pital. This can include packing and preparing for hospital adJni$sion, visits during a hospital stay 8t support at home after hospita] diseharge. This service vaiies greatly. referTa]5 mainly come directly from the hospit di5chaTge team and are cornplex, often requiTing a lot of staff tnput. On average 1-2 people used this service earh week in 2022123 and 2023124. Page 6
AGE CONCERN - BARNSTAPLE AND NORTH DEVON cio TRUSTEES, REPORT FOR THE PERIOD 3 FEBRUARY 2023 TO 31 MARCH 2024 o Community A¢tivities - Age Concern a¢tivitiw grew from 18 to 22 monthly in the reportin8 peTiOd. Activities spread io South Molton. Attendances grew fro]n 100 to 125 weekty. New ernll game5. exercise attd popin mornin&8 were introduced. Between 7-10 carers had #n additional respite break each we¢k while thc person th¢y cared for attended a MmUnIty a¢tivity. A new monthly activity. Elder Day. was introduced in 2023 as a r¢5uIt of a community surv¢y which showed that al8e number of older and vulnerible people needed 5UPPOrt to auess BarnaP1¢'S seTViC¢S and facilities. Partnering with BaTnstaple Town Council and Barnstople Library enabled a Wellbeing Caf< Soup Lun¢h. Help Desk, and Games and Craft Aft¢rnorA) to bB provided along with on¢-tOO-one sijpport to use the town centre 05 needed. o Shopinobilily, Scooter and Wheelchair Hire- Glean¢dlserviced wheel¢haiTS can Ee hiied by the day w the week. This servtce wls taken on 8S the existing supplier (Go North Devon) sadly ¢los¢d in 2023. The service quickly grew frorn 5-10 hires each week with free Provision on Elder Day. Over 2.800 people were supported during 2023124 with over 17,500 units of support. Volunteers donatsd over 14,000 hours of 5¢rvice which equates lo a donation of £168.000 based on the aduli living wage. These numbers represent significant gromrth on the previous year, more th8n doubling units of support and hours of Service and increasing the number of people we 5UPPOrt by 55%. Wtth the in volunteer numbers, we are now 8ble to provide more holistic support to our ¢lients with most peoplc using multiple S¢Tvi¢es, enabling us to meet higher levels of nttd and make a real difference to the most vultwable in OUT community. 2023124 ivas a year of 8mWth. Client numbers have wwn to 418 and volunte¢r numbers to 90 (422°h and 391 Y• growth). In addition, the ChaTty expanded away from BwJtstaple and Districl to the wider North Devon dislrict. Now the L)nly charity for older peopl¢ in North Devon (due to th¢ closure of Age Cojxem Ilfraeombe and Age Concern South Molton). services are being scaled-up to meet community need. Future development alea5 ar¢ around Lynton and LynrnoutK IlfTacombe. Bucklttnd and South of South Molton. FANCIAL REVIEW Prineip21 futhding 50urees The Charity is funded by a ¢ornblnation of service charÈes, donations and COTnmunity fundraising (currently around 490/0 of total income), statutory funding (currently around 19•/0 of tota] income). and gran1$ ond trusts (currently aroutjd 320/0 of total income). Grant funding is particularly ¢hallengin& with grdnt awards being smaller and harder to achieve p05t Covid. Work must coJ]tinue in 2024125 to improve the Charitys sustainability through charilable service charg¢s. donalions. l¢ga¢ies. community fundraising and throu in¢re8sed staiutory support. Ppl¢ 7
AGE CONCERN - BARNSTAPLE AND NORTH DEVON cio TRUSTEES, REPORT FOR THE PERIOD 3 FEBRUARY 2023 TO 31 MARCH 2024 FINANCIAL REVIEW Res¢rYes policy The total bsjjk balance of £87,064 in ACBND 31 March 2024 represents at least 4 months of Charity fundxng. £69,349 of income receÉved is deferred into the following year. Due to the risks olIned in a) to d) below the Charity pireS to hold a reserve equal to six months of operatijjg costs. Thi5 is necessary because.. a) A source of income. e.g. a grant or community donation, rnay not be renewed due io economic circuinslances beyond ACBND control and funds mighi be needed to give Trustees tirne to take action if iJ)come falls below expectations. The fijnding climate is increasiny challenging, and thi5 risk has becorne more likely. b) There may 8 need to fund short-term deficits in a cash budgei, e.g. money may need io be spcnt before a funding grant IS T¢ceived. The time tsken for fvnders to process grant applications and make 8rartt payments h&5 increased in recent years and is often longer than staled in grant guideli15. c) There is a risk of an unforegeen emergency such as on unexpected Ifirgc IT Tepair bill, e.g. for a eomputEr virus cleanse. d) ACBND may need to cover unfoFesecn day-to4ay operational cost& e.& employing iempoTary stfjff to cover a long-temi sick absence. Going eoDcern The charity is r¢liant on conttnuing fvnding from Devon County Council and other thiTd p2rty grdntsldonors to enable it to cover its operating expendtlure. Th¢ Trustees ore oplimistic that further funding will b¢ a8rttd with applications for antS in progress, but there can be no certainty in relation to this. On this basis. the tru5tee5 have continued to adopt the goiT)g concern basis of accounting. The trustees are ¢arefully monitoring the charity's financial position through ¢8reful comparison of budgeted to actual results with funding from D¢von County Council ongoing at ihe d&te of upproval of the finoncial siatements. FUTtJR£ PLANS The Board of Tiusttts has set the following priorities for 2024r25: l. Funding seTvi¢es 2. Recruiting volunteer5 to grow service provision and meet need 3. Marketing services so th petsple in North Devon who need the Charitys servi¢¢s know about them 4. Charity governance. includin8 financial 8ovemanc¢ Page 8
AGE CONCERN - BARNSTAPLE AND NORTH DEVON cio TRUSTEES, REPORT FOR THE PERIOD 3 FEBRUARY 2023 TO 31 MARCH 2024 STRUCTURL COVERNANCE AND MANAGEMENT Governlng document Age Con¢ern Barnslaple ond North Devon (ACBND) is tontrolled by its 8ovemtng document, the "Constitution.. which defines it as 8 Charitable Incorporated Organisation (CIO). defined by the Companies Ad 2006. Cb8rlty eonslitutio ACBND is a Charitable Incorporated Organisation regisi¢Ted in England and Wales on the 3rd February 2023. Formerly Age Concern BaTn5taple and District Associalion. unin¢orporated registered charity. Reernitmellt and appolntment of llew tryJtee$ ACBND is govern¢d by a BoaTd of TTUStees which currently comprises a Chair 5 trustees. The Chair 18 appointed by the Board from the existing Iru5t¢es. Trustees are recruited with re8ard to the balan on the Board of individuals Mryth relevanl skills, experience, knowledge pnd qua]ifitations. As well AS lookxnB for individu&ls with btsines5. heaithlsocial care. North Devon community and govemance expertise. direct experitncc with the issue5 which face our clients and volunteer experience 15 valued. Prior io inviting ominations and appli¢alion5 for Board membetship a skills audit review of exksting membEf5 15 undertaken in order to altract prospective mEmber5 With the r¢quir¢d experience, ski115 and knowledge. OrEgni58tlonal structure and d¢¢151oD making The CEO leads the day-ii>day management of ACBND on hOrity delegated by the Board of TTllStee5. The CBO avd Chair meet regularly to discuss and implemeni strategic and operational ISSeS and to monitor and contToI the performance of ihe Chariry against ihe Slrategic Plan. This work is reported on at Trustee Board Meetings. The Board of Trustees me¢is a minimum of 6 time5 a year and 15 responsible for th¢ overall ditection and control of ACBND. The Board is responsible for tak?n8 decisions on the strategic direction of the Charity. approving major eXpendire. major developments and through the Chair 8ivinE SUPPOrt and Supervision to the CEO. SpKifically, trustees: Ensure the Charity is carrying out its purposes for the public benefit - Comply with the Charity govtrning document and the law - Act in the Charitys best interest - Manage Charity resources responsibly - Act wilh reasonable ¢are and skill - Make sure the Charity is accountable lttdlletl0 *nd trAining of tstw trugttes On appointment each trustee signs a Cod¢ of Condu¢t and wmpldes a Tegisier of interesls. They are given a Trustee Induaion Pk includes the ChaTity Goyeming Document. policies and procedures, including conflict of interest. and other guidonce. The pack cth)IAins a trustee job des¢rioion and a copy of ihe Charity Commission Guidance Leaflet- The Essential Trustee: whal you need to know. New trwtees meet with the Chair and CEO Éo disCUS5'. their role al re5pon5ibilities key documents includin8 the Constitution fvnding including the latest published accounts and cwrent position - Ih¢ Charity's fo¢u5 on outcomes TTUStees are also invited to an induction tour of all services. Related partKes Any related party transactions requiring disclosure have been detailed in the Tte5 to the accounts. Page 9
AGE CONCERN - BARNSTAPLE AND NORTH DEVON cio TRUSTEES. REPORT FOR THE PERIOD 3 FEBRUARY 2023 TO 31 AIARCH 2024 STRucfuRE. GOVERNANCE AND MANACLMENT Riik m¥Da¥ement The tThte¢s have a dity to identify and review the rixks io which the Charity is exposed and to ensure appropriate Controls are in place to provide reasonable L%surance against fraud end error. Day to doy accouming and bookkeeping are undertaktn by the ChaTity Administrator under the supervision of the CBO. Finth¢ial GovernArtce 1$ managed through rnonthly reports from the Xero &ctounting sollware pa¢knge which is linked to the Charity accoum and provides a re81-tim¢ financial positii)n. The monthly Variance Report shows incojne and expendibjre against budget and allows th¢ Charity Treasurer aTKI tnjstees to make adjustment5 to funding and costs as required. An external aCCotant produces th¢ Accounls a1 Annual Report and ensures all external Teporttng requirements are met. IT risks are managed via an exterr]al piovider. Al¢hemy Systems. Cloud-ba5ed shared drives and databases provide secure back-up for cli¢nl and vtslunteer dat&. All virus risks are managed by Alchemy who look after the Charity softwaTe and hardw4re, providing both day to day remoie staff technica] 5UPPOrt as well as on4ite support. A provision is made in the budget for ¢TiSiS management in case this is ruIred. HR risks are managed by using an external pmvider. South West Council (SWC). SWC provide remote support for any HR issue5, review poli¢ie51procedures, and provide additional 5UPPOrt for specific issues if needed. A provision is made in the budget for additional HR and legal support if required. Risk A5ses5ment5 at the main Charity office, pnd all project sites. are carried out annuatly. Lead volunteers at projects, and individual lone working volunieers, are trdined a5 fEquired in risk and health and safery, including lone working and 58feguardin£. All volunteers are sup¢rvi5ed arAd supported to use Charity policies and procedures currectly. All Clurity policies and PToc¢dures are rtviewed and updated gnnuolly or as required, and reviewed emernally every 3 years. The Charity h8s an annual Health and Safety IH&S) inspection, fire review and PAT testing. At¢ideJ]t book5 are used. and incidents aT¢ reported. If nece55ary. H&S is adjusicd to reflttt Experience. A fire register is taken at all clubs, group5 and meeting5. Volurtteers are re¢ruiied using The Safe Recruitment Method which includes an appli¢alion fornj, interview. 2 Teferences. on enhanc DBS check and cornpulsory training in policies and Procedures. Charity insurance (public liabiltty, employe¢ liabilily and piofessionai indemnity cover) is reviewed annually.VolunteeTS driving for the Community Transport Service have their No-Claim5 bonus protected whilst driving for the Charity. TTiL8tees woiild like to thank the wonderful volunteers who are $0 generous in their donations of time and eXrtISe and the stsff team at Age Concern for all their hard work. Approved by order of ihe board of trustees on ........................... and signed on its behalf by.. MrRJ aTd- Trustee Page 10
INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES OF AGE CONCERN- BARNSTAPLE AND NORTH DEVON cio Ittdependelll examitter's report lo the trustees of Age Cott£¢r - lP]e jlld North Dtvon CIO Cthe Con)p8ny report to the charity trusiees on my examinolion of ihE countS of the Company foT ihe period 3 February 2023 to 31 March 2024. Re8pottslbllhles ad baALq of report As the charitys trustees of the Comparty (and also its directOTS for th¢ purposes of wrnpany law) you are responsible for the preparation of the accounts in a¢coTdance with the requirements of the Companies Act 2006 (Xhe 2(K)6 Act?. Having satisfied myself ihat ihe accounis of lh¢ Company ¥re nol Tequired to be auditsd under Part 16 of lh¢ 2006 Act and Bre eligible for independent examination, I report in respeci of my examination of your th2rity's a¢¢ounts 8$ ¢2rried out under Seciion 145 of the Charities Act 2011 ('the 2011 Acl). In carrying out my examination I have followed the Directions given by the Charity Commission under Se70n 145(5) (b) of the2011 Aci. P•8¢11
INDEPENDENT EXAMINEIYS REPORT TO THE TRUSTEES OF AGE CONCERN- BARN8TAPLE AND NORTh DEVON cio lffjdeptndemt exauher'i ilxt¢me•t Since your ch8ritys 8ros5 irwnt exceeded £250.tI)D ythr exatniner must be a member of a listed bLMly. I can confirm th l am qualified to undertake examination because J am a tn¢mbcr of th¢ A5soci&lion of ajartertd Certifits4 AccOtsts, which 1$ (me of the li5d bodi¢$. I have completed my examination. I confmn thit no matters knave corne fo my attention in ¢onne¢tion with the examination wvinE rK c•use to believe.. ccounting Te¢ttth wrre not kept in resp vf th¢ Company as r¢quiYtd by Section 386 of the 26 the Aeeounts do not a¢cord with those recwds: or the do not comply vrith thB wuming requirnents of Section 396 ofthe 2006 Acr other than any ie(wirement tho1 the accounts give 3 true and fAir view which is not a matter considered a5 part of an indepetrmknt exzmination. or Ihs a¢¢ouAts have not been prepared in aOrde with the methods &tKJ PTinciplu of the Sthtrme of Retommffjd Prarlice for a¢courftn8 And Tel18 by charities (applicable to ehorities epar•I1& Ih¢ir a¢couniS in actyJrd8nct with th¢ Financial Reporting Standard appli¢able in the UK and Republic of Ireland IFRS 102)). hAve no con¢ems and ha tomc across no other maiteT5 in c(ffinection with the examinion its which altention should be thawn in this report in order to enhble 8 prope¥ llndtrstanding of ih¢ accounts io be At)dr¢w Kennard FCCA The Association of CbJsteTed Certified A¢¢ountaNts SttveTh8 & Willey ChJft¢red Certified Accountattts Grenville House 9 Boutyort Streel Brnst&ple I ITZ P•Be 12
AGE CONCERN - BARNSTAPLE AND NORTH DEVON cio STATEMENT OF FINANCIAL ACTMTIES FOR THE PERIOD 3 FEBRUARY 2023 TO 31 MARCH 2024 Unrestricted Restricted funds funds Totsl Notes INCOME AT4D ENDOWMENTS FROM Donations. legacies and gTants 2130176 39,036 252,112 Charitable #ethvitiqs Charitsble activities 23,741 23.741 Total 236,817 39,036 275853 EXPENDITURE ON Charitable a¢tivities Charitable activitie5 235,645 39,255 271900 Nrf INCOMEJ(EXPENDITURE) 1.172 (219) 953 RECONCILIATION OF FU]YDS Total funds brought forward 29,464 219 29,683 TOTAL FUNDS CARRIED FORWARD 30,636 30,636 The rths on pase O form portof these fjnkncial stat)entS Page 13
AGE CONCERN - BARNSTAPLE AND NORTH DEVON cio BALANCE SHEET 31 MARCH 2024 Unrestri¢t¢d Restricted fimds funds Total fvnds Notes FIXED ASSETS Tangible assets 11,813 11,813 CURRENT ASSETS D¢btOTS Cash at bank and in hand IlJ22 li22 87,064 2,08 96J06 98J80 CREDITORS Amounts falling due within one year (77,483) (2.080) (79,563) ET CURRENT ASSETS 1&823 18,823 TOTAL ASSETS LESS CURRENT LIABILJTIES 3036 3Q636 NET ASSETS 30ffj36 30ffj36 FUNDS Unrestricted funds 10 30,636 TOTAL FUNDS 30,636 The chatitable ¢ompany is entitled to exemption from ttudit under Section 477 of the Companies Act 2006 for the period ended 31 March 2024. The mErnbe hav¢ not required the company to obtain an audit of its financial swements for the period ended 31 Murch 2024 in accordance with Section 476 of the Companies Act 2006. The tnL%tees acknowledge their restx>n5ibilities for (x) ensuring that the thariiable ¢ompany keeps accounting retords that comply with Sections 386 #nd 387 of th? Companie5 Act 2006 and (b} preparing financial statements which give a Enje and fair view of the stste of affairs of the rharitsble Company as at ihe end of e¥h financi#l year and of its surplu5 or deficit foT each financial year in a¢¢ordance with the requirements of Section5 394 and 395 and whi¢h otherwise comply with the requirements of the Companies Act 20Q6 relating to finan¢ial statements, so far as applicoble to the charitable company. The llot¢5 on pa8e O fonD P?rt of thest ruwr18l stht¢ments Pa8e 14 ¢ontinued...
AGE CONCERN - BARNSTAPLE AND NORTH DEVON cio BALANCE SHEET - continued 31 MARCH 2024 These financia] statements have been prepgred in acLord8nce with the provisions appli¢able to charitsblc companies subject lo the small compBnies regime. nanci s¢4iements w¢r¢ aPPToved by ihe Board of Trustees and authorised for IU¢ on Zoz..y.. and were signed on its behalf by: Mr R J Ward- Trustee Ms B M Gr8vett- Trustee The rb)tes on pa8e O fom part Df these finan¢ial Sratsmts p15
AGE CONCERN - BARNSTAPLE AND NORTH DEVON cio NOTES TO THE FINANCIAL STATEMENTS FOR THE PERIOD 3 FEBRUARY 2023 TO 31 MARCH 2024 ACCOUI¥TING POLICIES Bajis of preparing the finaDdal St•tne financial statements of ihe charitable ¢ompany. whieh is a public benefit entity under FRS 10?,, have been pr¢pared in accordance with the Charitie5 SORP (FRS 102) 'Accounting and RertIng by Chariti¢S- Siatement of ReMMended Practice applicable to ch8ri1ies preparing their accounis in accordance with the Ftnancial Reporting Sid[d applicable in the UK and Republic of Ireland IFRS 102) {effective l January 2019),, Financial Reporting Sthndard 102 The FInarK1 Reporting StwJJd8rd applicable in the UK wjd RUbliC of Ireland, and the Companie5 Act 2006. The fjnancial statements have been prepared under the historieal c05t convention. lTh¢om¢ All income is recognised in the Statement tsf Financial Activities once the charity has entiilement to the funds, it is wobable that the income will be received and the amoum can be measured reliably. Voluntary income is re1ved by way of ants, don]0n5 and gifts and is included in full in the Statemenl of Financial Adivities when ieceivable. GTants aTe accourned for under the accruals model. AY defenEd element of grants relaiing to fulure periods is included in creditors as income in advance. Where entitlement is wnditional on ihe delivery of a specific perfomi&T]ce by the charity. graDL% are recognised only when the chariry becomes un¢ondititsnally entiiled to the ant. Donated service5 and facilities are included at the value lo the ¢h8rity where this can be quantified. The value of services provided by volunteers has not b£en included. Leg4cie5 aTe included when ihe chariry is advised by the personal representative of an estat¢ that paymenl will be made or property transferred pnd ihe amount involved Can be quoniified. No incoming resources ore ineluded in the SOFA net of expenditure. Expenditure Liabilities are recognised as expendilure 2s soon &8 there is a le1 OT constructive obligation committing the charity to that exwiditure, it is probable ihat 8 transfer of economic benefits will be required in setti¢ment and the amount of the obligation can be measuTed Teliably. Expenditure is accounted for on an aLcrua15 ba515 and h45 been classified under headings thal aggregate all cost related to the category. Where costs cannot be directly attributed to particular beadiJ)g5 they have been allocated to activilieg on & basis consistent with the use of resources. Expenditure includes VAT and is reported as part of the expendittjre to which it Telates. Tr aceTuals model is used. Cl)aritable expenditure comprises tlh)se costs incurred by the charity in th¢ delivery of its tIvitIeS and services for its benefLciaries. It includes both c05t5 that ¢an be allocated dIrelY to Such activities and those c05t5 of an indirect Datur¢ necessary to 511PPOrt Ihem. Support ¢OSts are ihos¢ incuTred directly in support of ihe objects Df the chaTity. Page 16 CLMJlinu¢d...
AGE CONCERN- BARNSTAPLE AND NORTH DEVON cio NOTES TO THE FINANCIAL STATEMENTS - ¢ontsnued FOR THE PERIOD 3 FEBRUARY 2023 TO 31 MARCH 2024 ACCOUNTING POLICIES- eoD¢IDued Chrltsble Aetfvltles The charity is a public b¢nefii entity. Governanee eosts Govemance costs comprise all ¢ost5 involving th¢ public aoUntablI1ty of the ¢haTity and its compliance with regulation and good prnctice. Tangible fjxed a89¢ts Depreciation is provided at the following annual rate5 in order io write off each &ssei over its esiimated useful life. Office equipment 21Yh on reducing balance Taxatlon The charity is exempt from corporatiCn tax on its charitable activities. Fund AceouD(ing UnrestTlCted funds ¢on be used in occordan¢e with the rhaTitable obje¢liv¢s J¢ th¢ discretion of ihe trustees. Restricted fvnd5 can only be used for particular r¢stri¢ted purpose5 within the objects of the charity. Restrictions art5e when specified by th¢ donor or when funds ar¢ raised for particular rriCted purposes. Further explanation of the natUTe and purpose of each fund is included in the notes to the financial stalements. Pensits costs &nd Dtber post-retirement bentfjts The charitable company operate5 a defined contribution peD5ion herne. Contributions payable to the charitable company's nsIon scheme are charged to th¢ Statement of Financial AGtivitie5 in the period to which Ih¢y relate. Poge 17 Contiti1...
AGE CONCERN - BARNSTAPLE AND NORTH DEVON cio NOTES TO THE FINANCIAL STATEMENTS - contlnued FOR THE PERIOD 3 FEBRUARY 2023 TO 31 MARCH 2024 DONATIONS LEGACIES AND GRAIYTS Donations Gifi aid Grants 112227 (2,169) 142,054 252,112 D014ATED SERVICES Volunteers colle¢tively provided over 14.1)00 hours of ser¥i¢e to the Charity- This ¢qllate$ tts a donation of approximately £168,0) based on the Adult living wage in the reporting period. NET INCOMFJ(EXPENDITURE) iJJ¢omd(e¥penditur¢} is stared after chargingl(erediling): lThJependent examination ftts Depreciation- owned assets 1.920 4,033 TRUSTEES, REMuf4ERATION AND BENEFITS There were no trnstee3' remuneralion or other benefiis for the period ended 31 March 2024. Tntstees, exp¢nses There were no tru5tees' expenses paid for the period ended 31 March 2024. STAFF COSTS The average monthly nuryLbEr of employees during the peri was as follows". Charltable activities Management and adminiStiOn No employees received emoluments in excess of £60.000. Totsl emoluments paid during the Period to those individuais wb)m the trustees ¢0Th8ider to be key management personnel was £53.084. PaE¢ 18 continued...
AGE CONCERN - BARNSTAPLE AND NORTH DEVON cio NOTES TO THE FINANCIAL STATEMENTS - continuod FOR THE PERIOD 3 FEBRUARY 2023 TO 31 PAARCH 2024 TANGIBLE FIXED ASSETS Office equipment COST Additions 13,846 DLPRECJATION Charge for ye8T 4,033 NEf BOOK VALUE At 31 March 2024 11,813 DEBTORS: AMOUNTS FAILING DUE WITHIN ONE YKAR Trade debtOTS Prepayrnents 418 IlJ22 CREDITORS.. AMOUNTS FALLING DUE WITHIN ONE YEAR Trade credirors Social security and other tsxes Inwme in advance Acctwed exF¢ll5es 5J40 2,635 69J49 2339 79J63 Page 19 inu¢d...
AGE CONCERN - BARNSTAPLE AND NORTH DEVON cio NOTES TO THE FINANCIAL STATEMENTS - contlnued FOR THE PERIOD 3 FEBRUARY 2023 TO 31 MARCH 2024 IQ. MOVEMENT IN FUNDS Net movement in fi]nds At 31.3.24 Ai 3.2.23 Unrestrleled fund5 General fimd Closure and Shut Down Fund (20J36) so,Do lJ72 (19,364) 50,000 29,4(A 1,172 30,636 Restricttd fllttds Covid 19 Natiotjai Lottrry 16 203 {16) (203) 219 (219) TOTAL FiJNDS 29,683 953 30,636 Net movement in funds, included in the above are as follows: Incorning resources ReSoue$ expended Movement in funds Unrestricted funds General fund 23617 1235,645) 1,172 RestrAet¢d fvnd5 Covid 19 National Lottery Grants (16) (203) (39,036) (16) {203) 39,036 39.036 139355) (219) TOTAL FUNDS 27S53 (274,900) 953 Th¢ Closure and Shut Down fund h85 been designated to cover the costs including r¢dundancy in the event the charlty is foed to ceast operatin& £20,000. 3 month5 running expenses. £25,000. redundancy liability and a £5.000 contingency fund. The trustees agreed thot the previously re5tri¢ted Covid 19 and Natio1 Lottery funds are no longer requiTed and ¢an be released into general unrestricted funds. Pzge 20 ¢ontinu¢d...
AGE CONCERN - BARNSTAPLE AND NORTH DEVON cio NOTES TO THE FINANCIAL STATEMENTS - continued FOR THE PERIOD 3 FEBRUARY 2023 TO 31 MARCH 2024 11. RELATED PARTY DlSCWSt7RLS There were no related lty trawtions for the period ended 31 MaTch 2024. Page21
AGE CONCERN - BARNSTAPLE AND NORTH DEVON cio DETAILED STATEMENT OF FINANCIAL ACTIVITIES FOR THE PERIOD 3 FEBRUARY 2023 TO 31 MARCH 2024 INCOME AND Ef4D0WTrSErs DDlltlons> legacSes and grants Donations Gift aid 112227 (2,169) 142,054 252.112 ChAritgNe activities Service charg¢s 23,741 Totsl IDcomlDg res¢ 275053 Charltsble aetivltles Wages 99J83 4J46 2.531 233 1,757 3,982 4,534 13,193 4,933 1.697 106 3266 11,652 2,899 276 3J82 3,889 3.646 4,033 Pensions Rates and water Insuran¢e Light and heat Postage and stationery Advertising SundTIES Activities Hardship fund Repairs Volunteer expense$ Staff expenses Community fundratsing Room hire Office rent Cleaning and recycling Depreciation of tangible fixed &8sets 169.938 Spporl costs This pagc docs not form part of the ststutory financial sl•t¢m¢nts Pag¢ 22
AGE CONCERN - BARNSTAPLE AND NORTH DEVON cio DETAILED STATEMENT OF FINANCIAL ACTIVITIES FOR THE PERIOD 3 FEBRUARY 2023 TO 31 MARCH 2024 Support C18 ManggtmeDt Wages Employer$ Nl Pensions Rates and water Insuron¢e Light and heat Sundries Cleaning and recycling Repairs to office Office renl 71,820 4,837 2J116 93 703 IA93 1054 1.459 962 1555 87J82 Flttnce Bank (harges 937 Information teebnolo IT Subscrimions 12,477 526 13.003 Governnc• costs Independent examination fees Legal fee5 1,920 1,920 3,840 Total resources expended 274,900 Net incom¢ 953 This pag¢ does not lonn part of the stituknry financial stafrmcnts Pag¢ 23
Thank you to all our funders Asda Foundation Barnstaple Town Council The Big Lottery The Clare Milne Trust Clarks David Family Foundation Devon Carers Devon Communty Foundation Devon County Council Fullabrook CIC Thank you also to all our funders who wish to remain anonymous. Garfield Westor) Foundation Masonic Charitable Foundation Mccarthy Stone FOuratIOn Norman Family Charitable Trust North Devon Council Postcode Lottery South Molton Town Council Tesco Bags of Help TDK Ilfracombe Age Concem also benefits from many community donations and gifts in kind to support our services and events. Thank you to all our donors for their generous support.
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