MULTI-FAITH CHAPLAINCY HEATHROW Heathrow Multi-Faith Chaplaincy Association Annual Report and Accounts Year January- December 2024 Page l ofla
MULTI-FAITH CHAPLAINCY HEATHROW Annual Re ort Detalls aboutthe Chari and It5 vernan Charlty Name: Heathrow Multi-Faith Chaplaincy Association Charlty registration No. 1182764 Addr5 of Charity: Heathrow Multi-Faith Chaplaincy, Heathrow Airport, The Compass Centre, Nelson Road, London, TW6 2GW. Trustees at t5me of approval of report June 2025: Elected Trustees: Asgar Halim Rajput (since April 2019, reappointed June 20241 Hany Abdelmaslh (since April 2019, reappointed June 20231 John Penty {since April 2019, reappointed June 2023} Narinder Mudhar (since April 2019, reappointed June 2023) Stephen Hirst (since April 2019, reappointed June 2024) Catherine Pickford, Chair (since September 2020, reappointed June 2025} Petter Kringberg, Treasurer (since Feb 2023, retiring from June 20251 Sue Preston, Treasurer (since May 20251 Nomlnated Trustees: Fiona Hobbs Sangeeta Vishwanath Sarah Appleton Isince October 2022} lfrom Nov 2023} lsince June 2024) Changes to the Trustee Board during 2024: Bogoda See13wimala 15ince April 2019, ended term April 2024) Umesh Chander Sharma (since April 2019, reappointed June 2024. deceased Feb 2025) Ex-offlclo Trustee5 (NB applted only untll June 2024 when Constltution changed and thls category was removed. Director of Services of Heathrow Airport Ltd Head of Heathrow Multi-Faith Chaplaincy (declined to take up Ex-officio rolel Appointment of Trustees: lapplied up untll June 2024) Elerted trustees: Page 2 of 13
MULTI-FAITH CHAPLAINCY EATHROW Trustees were appointed by a Meeting of the Members from repre5entatlves of the faith bodies named in the Constitution. They serve for three years and are eli8lble for reappointment. Following revision of the Constitution the Elected Trustees will be appointed by a Trustee meeting. Trustees appointed by External body: Up until the revislon of the Constitution, Heathrow Alrport Ltd nominated two Trustees to the Board though its own processes. Following revision, Heathrow Airport Ltd nominate 3 Trustees in consultation with the Director of Services. Governing Document: The Governing Document 15 the Constitution approved in 2019 and amended in 2020. It was further amended in June 2024. Organlsatlonal Structure: The Charity changed from being a CIO Association with both a membership list and a Trustee Board to a CIO Foundation at its AGM In June. An annual general meeting of members wa5 held to approve the annual report and accounts and appoint Trustees and the Chair. At the tlme there were no members of the Charity who were not Trustees. The Trustees meet at regular intervals through the year. The Charity appoints a Head of mu1-Faith Chaplaincy to oversee the day-to-day work of the Charity and the Chaplalncy team. Several Faith bodie5 second people to the Heathrow Multl-Faith Chaplaincy IHMFCI team, rnanaged jointly by thelr faith body and the Head of Heathrow Multi-Faith Chaplaincy. Volunteer Chaplains are also appointed, who whilst commended by a local faith community, are managed by HMFC. Other volunteers 3551st as Roman Catholic Chapel Assistants. Pollcles and processes for Inductlon of new Trustees; A Trustee role descriptlon has been agreed together with a Recruitment of Trustees Pollcy. Indurtion of newTrustees includes: Provision of a copy of the Constitution, and latest Annual Report and Accounts Provided with a copy of the Safeguarding Policy and Risk Register A Ilst of all the HMRC Policies Induction meeting With Head of HMFC Induction meeting with Chair of Trustees Vlsit the airport and shadow chaplaln Ob'ertives and actlvltles of the Char Charflable Object: As per the charitrfs constitutlon The Object of the CIO Is to advance religion for the public benefit by assisting in the provision of Multi-Faith Chaplaincy facilities at London Page 3 of 13
MULTI-FAITH CHAPLAINCY HEATHROW Heathrow Airport to provide appropriate worship and pastoral care for those of all faiths and none and lending emotional, spiritual and prartical support to those in need., Ma5n activitles for achievln8 Strategy for publlc beneflt: The Charity SUPPOrts and oversee5 a team of people representin8 six major world falth groups to be available to passengers and staff colleagues acros5 the airports offering pastoral care. Such pastoral care may be emotional, social and or spiritual, with a holistic approach. This is done by having a visible presence across the airport as well as seeking to offer 3 2417 on call 5V5tem to respond to sudden deaths and other major traumas. Chaplaincy is a part of the humanitarian response coordlnated by Heathrow Travel Care in the event of Emergency Reception Centres being set up. This require5 Chaplains to be up to date in their training and familiarisation around emergency processes. Chaplaincy enables people to keep their own falth observances, both through the leadin8 of various services and through oversight of the Multl-Falth Prayer rooms. In addttion chaplaincy supports opportunities for people to learn about others faith within the diverse context of the airport fostering mutual respect. Publlc benefit In accordance wlth The Charitie5 (Accounts and Reports) Regulations 2008 the Trustees Confirm that have had regard forthe Charity Commission's public benefit 8uidance. As one of the world's busiest alrports Heathrow handled approximately 83.9 million passengers in 2024 as well as havingapproximately 80,OOOon siteworkers.The Multi-Faith ChaplaincyTeam exists to see this entire con5tltuency as required. The Board and the Chaplaincy team have representatives of Buddhism. Christianity, Hinduism, Islam. Judaism, and Sikhism, the six major world faiths found in the UK. Chaplaincy Services are offered to all irrespective of faith or no faith. Objectlves for the year 2024 and thelr achlevement: This section reports agalnst the 4 Objectlves within the Strate8iC three year plan, speclfically those things identified for 2024. l. We will build a supported and supportin8 diverse chaplaincyteam Recruit more volunteers., Two people who had long involvement with the Roman Catholic side of the Chaplaincy Team formalised as bein8 Chaplains and started due diligence checks and training. Otherwise, volunteer recruitment on hold due to capacity challenges. Recruit more paid chaplains: An increased grant was ne8Otiated with Heathrow that then enabled the Trustees to decide to recruit a full-time Deputy Head of Chaplainry and a 0.6 FTE Muslim Chaplain. Discusslons on roles and due diligence in relation to equaltties legislation means the actual recruitment to these posts will be in 2025. There Page 4 of 13
MULTI-FAITH CHAPLAINCY HEATHROW was a change In the RC Prlest seconded to the Team in September 2024, an induction programme was put in place. Refresh the induction programme for new Team members: The mandatory training for new Team members is now in place and includes an induction to Safeguarding at the Airport with the Designated Safe-guarding Lead along with 11 on-line modules. Recrutt own Team Administrator when the secondment from Heathrow ends: The post was advertised in September and a person successfully recrulted in October. Due dillgence wlth necessary security checks means the person started in Feb 2025. HMFC was fortunate that Heathrow continued to second an Administrator until a satisfactory hand overwith the NewTeam Administrator could take place. Review sUPPOrt and supervlsion arrangements for the team: Thi5 15 awaiting the appointment of the Deputy. 2. We wlll be available to support everyone's Ilfe journeys: Continue to deploy HMFC tÈam around the terminals and colleague work areas and see where else chaplains can have a visible presence: Appolnt Terminal Lead Chaplains,. Appointed to Termina15 3, 4, and 5 with the Head of HMFC covering Terminal 2. This has resulted in increased presence at Terminal Community Meetings and the building of relationshlps with key colleagues in each terminal. It has contributed significantly to the visibility of the chaplaincy In the airport. Work wlth Border Force to implement regular visit5 in the holding rooms: Significant work has been done towards a Local Operating Procedures manual forthese visits and Introduttory visits took place in November 2024, 3. We will support Heathrow as a critical friend in its achievln8 of its vision Support Heathrow in a pro8ramme to refresh existing multi-faith prayer rooms and advocate for new ones accordingto need: Significant work has been doneto help Heathrow work on a 'standard' for the prayer rooms that it provides that will govem the refresh and Heathrow has identified some monies for this totake place In 2025. Some new ideas were trlalled in the Prayer Room atrside In Termlnal 3. Refresh signage and way finding for multi-faith prayer rooms: This was part of trialling above and is beingtaken into the refresh happening in 2025. Continue to work with the Heathrow Equalities, Diversity and Inclu51on team and Its collea8ue networks on relevant matters: Healthy relationships have developed with Chaplaincy 5UPPOrtin8 such things as Racism Awareness events, Baby Loss awarene5S week, and Diwali celebrations. 4. We will build a supportive Governante framework based on best practice and work at mutual communications with all partners Finalise the new Constitution as a CIO Foundation- This work wa5 completed and the new ConstFtutlon agreed in June 2024. Negotiate an increased grant from Heathrow to allow for appointment of more chaplains directly by HMFC.. New Increased grant agreed whtch Is for three year period, 2024, 2025 and 2026. This allows plannlng and certalnty in making appointments. Page S of 13
MULTI-FAITH CHAPLAINCY HEATHROW Review the Mou wlth Heathrow airport written in 2019: A workin8 group commenced on this in the autumn of 2024. Put in place a suite of HR policies: this work is substantlally completed, with just a few more policies to write, It enabled HMFC to recruit and appolnt its own Administrator. Finalise policies on Health and Safety and GDPR: These were written and adopted. Include a Session on'good 8overnance' training at the Trustees awayday: An external trainer from the National Council for Voluntary Organisations led a three-hour bespoke training session for Trustees at their away day which resulted in actions to take forward that have subsequently been worked on. BBC World Service programme about HMFC been commi55ioned with support from Heathrow communications tearn. A radio journalist spent a week shadowing the team in May and produced an half hour radio programme that was first broadcast in November 2024 and remains available on BBC Sounds- The Documentar Podcast - Faith on the fl The air ort cha lains - BBC Sounds Thi5 ha5 been well received and is useful to refer people too who want to understand more about day to day chaplaincy in an airport setting. Other Ke achievements in 2024 The marking of Armistice Day in November with representatives from the Heathrow Emergency Services and Heathrow Executive was a welcome addition to the calendar. Six members of the team were supported to attend the International Association of Civil Aviation Chaplains annual conference held in Frankfurt. With its theme of Looking Back To Have A Future- Learning To Live With Our Vulnerability, plenaries, workshops and exposure visits contributed to the training and reflection of the attendees, who went on to share their learnings with the rest of the team and with the Trustees. HMFC negotiated a trauma informed management System being made available to the Chaplaincy team to support them in the light of attending deaths and other complex pastoral matters. Performanc We have received positive feedback from those assisted by chaplains from both passengers and airport colleagues. This comes by way of thanks at the time, but also follow up emails and website messages. Chaplains can record these on the Chaplaincy session logs. For 2024, 98 comments were noted. The team are asked to log in and log out using a WhatsApp group of when they are on site at the airport. This shows that we averaged 630 hours of time offerin8 chaplaincy at Heathrow each month, with the range bein8 from 531-704 in any given month, The average hours offered was an increase of 8.6% on 2023. The reality Is likely to be a higher figure a5 some people are not adept at using the WhatsApp group. This does not include time spent working at home on necessary chaplaincy matters. In terms of responding to serious incident5, Chaplains were involved in 25 such incidents in 2024, most of which involved a death. This is an increase from 20 in 2023 and is likely to reflert the increase in passenger numbers, with resultant increase in serious incidents. In addition, the team trains to be part of the humanitarian emergency response tearn alon8side Heathrow Travel Care should there be a serious incident at the airport which necessitates the setting up Page 6 of 13
MULTI-FAITH CHAPLAINCY HEATHROW of Emergency Receptlon Centres {potentlally for survivors, family and friend5, and a reunion centrel. There aretwo versions of such an emergency response- Full Version and Lite Verslon. Through 2024 there was also an Increase In organisations such a5 the Red Cross asklng for chaplains to support families of people who had been granted right to remain in the UK to have as smooth a possible transltlon from gate to the arrivals hall. Often such families have come from refugee camps, speak no English and have never flown before. Volunteer Contributions: A signlficant amount of frontline chaplaincy is delivered by volunteers. In 2024 we recorded 1655 hours of chaplaincy presence at the airport made by 6 volunteerchaplains varying from several times a week. to occasional presence and availability in the event of an emergency or offering advlce from a particular faith perspective. This figure is an under representation of volunteer hours as 7 volunteer5 were not yet recordingtheir hours on the 5e55ion108. Some volunteers for health reason5 have not been present at the airport but have maintained a supportive watching brlef and sometimes attended online team meetlng5. Flnanclal Revlew Finandal overview for 2024: There was an increased grant from Heathrow Airport Ltd in 2024 to enable the development and growth of the chaplaincy, includingthe provision of some administrative support. and training provision. In the end, the appointments will be coming on stream In 2025. Reserves Pollcy: The Board agreed a Reseryes Polic¥ in June 2023 that states that the Board should aim to ensure that at any 8iven time there are funds in hand to enable HMFC to continue its work for at least 6 months. Prlndpal source of Income: The main source of funding is a grant from Heathrow Airport Ltd who as part of their 2024 vislon Yo be an extraordinary airport fft for the future and their purpose of 'Maklng every journÈy betterf, want there to be multi-faith chaplaincy for passen8ers, staff colleagues and all who visit the alrport. The charity requested an uplift in 8rant for the yearto enable the appointment of more paid chaplalnsto build capacity and Sncrease diversity in its paid employees. Heathrow agreed to increase its grant to the sum of £240k for each of the years 2024, 2025 and 2026. Other Contrlbutlons qn klnd, to the chaplain¢y funded elsewhere: In addition to the monetsry grant provided to the charity from Heathrow Airport Ltd, they provide servi¢e5 in kind such as the provision of Some office space, equipment and resources, tralning opportunities, car parking prOS1On, and more. From September 2023 to February 2025 Heathrow Servlces Team seconded one of theirTeam Administrators to the Chaplaincy to SUPPOrtthe continued Introduction of the necessary policies, procedures. and administrative systems to enable the charity to grow and develop further in the future. Furthermore during 2024 the Angllcan Dlocese of London funded a full-time priest as a chaplain at the airport and relatlng the chaplaincy to the diocese; the United Reformed Church North Thames Synod funded a full-time URC Minister as a chaplain unttl his retirement in August 2024, they notified that this secondment would be discontlnued. the Salvatlon Armyfunded Page 7 of 13
MULTI-FAITH CHAPLAINCY HEATHROW two retired officers for three days a week; and the Roman Catholic Westminster Diocese funded a part-time Priest. These represent significant contrlbutions to the chaplaincy. Inf0MtIOn on Fundralslng: The ten rnulti-faith Prayer Rooms In the teminals at Heathrow. together wrfch the Chapel of St George's have always had donation boxes. 2024 saw the completion of the programme to lease and fit contartless termin31s In all these venue5 as well with signs that clearly say donations made go to support the work of Heathrow Multi-faith Chaplaincy. All such donations both in the boxes and via contactless, are entlrely voluntary and no one 15 Involved in sollciting donation5 directly from users of the multi-faith prayer rooms. Risk statement: The Trustees have signed off on roles rlsk assessment and are regularly updated with the resultant artion plan. The role risk assessment for members of the team highlighted verbal abuse and stress, together with lone working as the highest risk artivities. The Charity Risk Register was completed In 2024 and will be revlewed regularly alon8 Wlth its artion plan, Plans for the Future: In Ilne with the current strategy, HMFC has the following plans for 2025: l. We will build a supported and diverse chaplaincy team Clarify Constitution with reference to fahth adherence of team members Recruit and induct a Deputy Head of Mukti Faith Chaplaincv Recruit and Induct a 0.6 FTE Muslim Chaplain Review and Revise the volunteer a8reement Recruit and induct at least six more volunteer thaplains Implement support and supervision meetings for all thetearn 2. We will be availableto support everyone's lifejourneys Review flrst year of operating Terminal Lead thaplains Commence visits byTerminal Leads in Border Holding rooms Increase hours of frontline chaplaincy due to increased personnel Review the operation of the duty/ on call rota once new personnel in place to minimise lack of cover at weekends 3. We will support Heathrow a5 a crltical frlend in its achieving of its vision Continue to support and advise in the refresh of the Multi Faith Prayer rooms Heathrow is carrying out Continue to work with the Edi team and networksi particularly in areas of intersettionality Enga8e in discussions with Heathrow and St George'5 Chapel Twst about future developments and use of St Geor8e's Chapel Page 8 of 13
MULTI-FAITH CHAPLAINCY HEATHROW 4. We wlll build a 5UPPOrtlve Governance framework based on best practice and work at mutual communications with all partners Recrult and induct new Treasurer Finalise the revised Mou with Heathrow Trustees to put in place a Serious Incidenvcrisis management poliry Trustee5 to undertake individual tralning course that are identtfled as helpful to upskilllng the Board. Trustees to put in place conflltts of Interest declarations and register Stand alone webstte to be discontinued with content migrated to Heathrow for greater cyber security, Chaplaincy bespoke app to be developed for ease of team communications Upskill team members so everyone uses the Chaplaincy sesslon log, which will be revised Please note that Annual Accounts follow on page 10 Page 9 of 13
MULTI-FAITH CHAPLAINCY HEATHROW Annual Accounts Independent Examiner'5 Report to the Trustees of Heathrow Multl-Falth Chaplaincy. I report on the accounts of the charity forthe year ended 31st December 2024which are set out on flnance pages of the Annual Report. Respertive Responsibtlities of Trustees and Examiner The charitrfs trustee5 are responsible for the preparation of the accounts. The charity's trustees consider that an audit is not required for this year under section 144{21 of the Charitiès Art 2011 {the 2011 Act1} and that an Independent examination is needed. It is my responslbility to: Examine the accounts under section 145 of the 2011 Act): To follow the procedures laid down in the General Directions given by the Charity Commissioners (under section 14515lfb} of the 2011 Art): and To state whether particular matters have come to my attention. Basis of Independent Examiner's report My examination was carried out in accordance with the general Directlons given by the Charity Commlssion. An examlnation includes a review of the accounting records kept by the charity and a comparison of the account5 presented with those records. It also includes conslderation of any unusual items or disclosure5 in the accounts, and seeking explanatK)ns from you as trustees concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit and consequently no opinion 15 given as to whetherthe accounts present a true and fair view, and the report is limited to those matters set out in the statement below. Independent examiner's statement Since the gross incomefor the year exceed5 the amount provided in Section 145(3) of the Act, I confirm that l om quallfied to act as Independent Examiner under the provisions of that section of the Act ond that my quolificotion is os shown below. In connettion with my examination. no matter has come to my attention: which gives me reasonable cause to believe that in any material respect the requirements to keep accounting records In accordance with section 130 of the 2011 Act: and to prepare accounts which accord with the accounting records and comply with the accounting requirements of the 2011 Act have not been met; or to which, in my opinion, attentlon should be drawn in order to enable a proper understanding of the accounts to be reached. Page 10 of 13
MULTI-FAITH CHAPLAINCY HEATHROW Affjkony Ogilvie FCCA - 30th May 2025 75 Stanley Park Road Carshalton Surrey SM5 Statement of Financial Activllle8 Unrestrl¢ted Restrfded Endowment Total funds funds fvnds funds Prlor year totsl lunds Incom and end0entS from.. Donadons and lega9$ Income from charitable adivitios Olhertrading activities Inv¢slments Other incorne Total Incom• 249,840 249.640 159,713 6,428 6,428 1.658 256.068 256,068 161.S71 ExpendlbJre on: Raising fvnds Expenditure on chaiit8blo act.85 Employment 328 86.501 3.302 328 66.501 63.733 3.302 3.515 3,053 2,479 TraIng & Equipment Publicity & Evgnts ConferenceslAssodatsn8 Governar Other expenditure Total exp•ndltur• 8.964 4,656 10,364 7,291 90,512 90,512 81.834 N•t Income l {¢xp6nd51LKe} res•Wre before trarf•r Trnnsf•Ys Gross transfers tween fiJnds- in Gross tr8nsfeTS betsveen fiJnds- OLrt Other rn¢ognl8ed gaim I lo09 Gainsnosses on investment assets Gain8 on fevalualion, fixed assels, ¢haTiVs own us• Nèt movemont In funds 165.558 165,556 79,737 165.556 165,556 79.737 Total fund8 braughtfor•Ard 184,112 184112 104.375 Total fundg carrlod forward 349,668 349,66B 184,112 Page 11 of 13
MULTI-FAITH CHAPLAINCY HEATHROW Balance Sheet detsiled Asat 3111212023 Cla55 and code Descrlptlon 31112120Z4 Current assets CAF Current Account CAF Gold Savings ACU1 Pétty Cash Pleo Suspense account Tt)tal Curr¢nt assots 47.637 297,728 125 4,136 97,057 86,363 125 6505 6509 6510 Z99 349.668 184,112 Llabllitle8 Agency colknlion8 Total Liablllties NetA88¥t surplus Ideficltl Règerv Excesslldefiall to dat Starting balances Toial Rese R•presented by Funds General {Unrast¥icted Restricted Total 165,556 184.112 349.668 129,136 Z01 184,112 349.ffi8 184.112 112 Analysis of income and expenditure Total Unre5trlcted Deslgnated Restrlcted Endowment Thls ear Last INCOME AND ENDOWMENTS FROhl: Donatlons and legacl•8 0101- Heathrow GrAnt 0201 Donalions 0205- Touchless Donations Donations and legael•s Total8 Invèsbnents 0215- Bank Interest InvgsbMents Ttstsl8 In¢om• and endowments Grand totals 240,0 240,CQO 150,QOO 1.472 249.640 249,640 159,713 6.428 2S6,068 161571 EXPENDITURE ON.. Expendlture on charltable actlviti¢g 0501- Advertising o)sts 0520- Head of Chaplaincy (Salary & Pension) 0521 Head of Chaplaincy Exp¢nses 0526- Anglipan Chaplain Expenses 0540- Payroll administration 0545- Independent Examination 0699- On-CallAllowance 0601 - Stationary (K03- IT Licenses 0604- Accourrtin9 Package 0605- Sundries Ihospitality elcl 06- Hospitality 0607- Voluril¢erTravel Cost 1,434 61,789 1.434 61.789 61,584 23 292 423 500 910 59 150 135 172 332 2,323 122 122 3,157 3,1S7 239 180 73 247 2.389 73 247 2,369 Page 12 of 13
MULTI-FAITH CHAPLAINCY 0608 - Other Trav 0615- Safeguarding 212 0623- Essential Training 1,322 0625- Staff ContlklU81 Professional Development 1.318 C626- CoachingRefl•ctivÈ Pract 2CM) OBOI - Publiuty 0805- IACAC membership 0810- IACAC Conference 0815. Bl & l Netsvork 0820- Othèr Conferences 0821- NCVO Membershi) 0825 -Annual Report 0900- Cl)ntact$S Machine o)sts and charw 0905- Bank Charges 0910- Independent Examination 0915- IngS 0917- Legal Fees 06- Financial support for faith events EXndItre on charftablo ac11vie0 Totsls Expondlture Gr4nd totals HEATHROVI 343 449 212 1,322 1.318 21Y) 1,830 200 160 207 5,861 207 5,861 4,529 93 547 349 547 349 2,500 4,043 61 4,024 85 500 1.075 4.680 328 4.024 85 500 1,075 4,680 328 90512 81834 90512 81834 Annual Accounts 2024 Chairof Trustees..... - .,................................-........... ...... Tm7surerfvr HMFC........ .. .............-..........,.... ........-..... ?4..SLb)c 2025 Dote Report andAccounts A¢reedBy Trustees...... Page 13 of 13