MULTI-FAITH
CHAPLAINCY
HEATHROW
Heathrow Multi-Faith Chaplaincy Association
Annual Report and Accounts
Year January- December 2024
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MULTI-FAITH
CHAPLAINCY
HEATHROW
Annual Re
ort
Detalls aboutthe Chari
and It5
vernan
Charlty Name: Heathrow Multi-Faith Chaplaincy Association
Charlty registration No. 1182764
Addr￿5 of Charity:
Heathrow Multi-Faith Chaplaincy,
Heathrow Airport,
The Compass Centre,
Nelson Road,
London, TW6 2GW.
Trustees at t5me of approval of report June 2025:
Elected Trustees:
Asgar Halim Rajput
(since April 2019, reappointed June 20241
Hany Abdelmaslh
(since April 2019, reappointed June 20231
John Penty
{since April 2019, reappointed June 2023}
Narinder Mudhar
(since April 2019, reappointed June 2023)
Stephen Hirst
(since April 2019, reappointed June 2024)
Catherine Pickford, Chair
(since September 2020, reappointed June 2025}
Petter Kringberg, Treasurer (since Feb 2023, retiring from June 20251
Sue Preston, Treasurer
(since May 20251
Nomlnated Trustees:
Fiona Hobbs
Sangeeta Vishwanath
Sarah Appleton
Isince October 2022}
lfrom Nov 2023}
lsince June 2024)
Changes to the Trustee Board during 2024:
Bogoda See13wimala
15ince April 2019, ended term April 2024)
Umesh Chander Sharma
(since April 2019, reappointed June 2024. deceased Feb 2025)
Ex-offlclo Trustee5 (NB applted only untll June 2024 when Constltution changed and thls
category was removed.
Director of Services of Heathrow Airport Ltd
Head of Heathrow Multi-Faith Chaplaincy (declined to take up Ex-officio rolel
Appointment of Trustees: lapplied up untll June 2024)
Elerted trustees:
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CHAPLAINCY
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Trustees were appointed by a Meeting of the Members from repre5entatlves of the faith bodies
named in the Constitution. They serve for three years and are eli8lble for reappointment.
Following revision of the Constitution the Elected Trustees will be appointed by a Trustee
meeting.
Trustees appointed by External body:
Up until the revislon of the Constitution, Heathrow Alrport Ltd nominated two Trustees to the
Board though its own processes. Following revision, Heathrow Airport Ltd nominate 3
Trustees in consultation with the Director of Services.
Governing Document: The Governing Document 15 the Constitution approved in 2019 and
amended in 2020. It was further amended in June 2024.
Organlsatlonal Structure:
The Charity changed from being a CIO Association with both a membership list and a Trustee
Board to a CIO Foundation at its AGM In June. An annual general meeting of members wa5
held to approve the annual report and accounts and appoint Trustees and the Chair. At the
tlme there were no members of the Charity who were not Trustees. The Trustees meet at
regular intervals through the year.
The Charity appoints a Head of mu￿1-Faith Chaplaincy to oversee the day-to-day work of the
Charity and the Chaplalncy team.
Several Faith bodie5 second people to the Heathrow Multl-Faith Chaplaincy IHMFCI team,
rnanaged jointly by thelr faith body and the Head of Heathrow Multi-Faith Chaplaincy.
Volunteer Chaplains are also appointed, who whilst commended by a local faith community,
are managed by HMFC. Other volunteers 3551st as Roman Catholic Chapel Assistants.
Pollcles and processes for Inductlon of new Trustees;
A Trustee role descriptlon has been agreed together with a Recruitment of Trustees Pollcy.
Indurtion of newTrustees includes:
Provision of a copy of the Constitution, and latest Annual Report and Accounts
Provided with a copy of the Safeguarding Policy and Risk Register
A Ilst of all the HMRC Policies
Induction meeting With Head of HMFC
Induction meeting with Chair of Trustees
Vlsit the airport and shadow chaplaln
Ob'ertives and actlvltles of the Char
Charflable Object: As per the charitrfs constitutlon The Object of the CIO Is to advance religion
for the public benefit by assisting in the provision of Multi-Faith Chaplaincy facilities at London
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CHAPLAINCY
HEATHROW
Heathrow Airport to provide appropriate worship and pastoral care for those of all faiths and
none and lending emotional, spiritual and prartical support to those in need.,
Ma5n activitles for achievln8 Strategy for publlc beneflt:
The Charity SUPPOrts and oversee5 a team of people representin8 six major world falth groups
to be available to passengers and staff colleagues acros5 the airports offering pastoral care.
Such pastoral care may be emotional, social and or spiritual, with a holistic approach. This is
done by having a visible presence across the airport as well as seeking to offer 3 2417 on call
5V5tem to respond to sudden deaths and other major traumas.
Chaplaincy is a part of the humanitarian response coordlnated by Heathrow Travel Care in the
event of Emergency Reception Centres being set up. This require5 Chaplains to be up to date in
their training and familiarisation around emergency processes.
Chaplaincy enables people to keep their own falth observances, both through the leadin8 of
various services and through oversight of the Multl-Falth Prayer rooms. In addttion chaplaincy
supports opportunities for people to learn about others faith within the diverse context of the
airport fostering mutual respect.
Publlc benefit
In accordance wlth The Charitie5 (Accounts and Reports) Regulations 2008 the Trustees Confirm
that have had regard forthe Charity Commission's public benefit 8uidance.
As one of the world's busiest alrports Heathrow handled approximately 83.9 million passengers
in 2024 as well as havingapproximately 80,OOOon siteworkers.The Multi-Faith ChaplaincyTeam
exists to se￿e this entire con5tltuency as required. The Board and the Chaplaincy team have
representatives of Buddhism. Christianity, Hinduism, Islam. Judaism, and Sikhism, the six major
world faiths found in the UK. Chaplaincy Services are offered to all irrespective of faith or no faith.
Objectlves for the year 2024 and thelr achlevement:
This section reports agalnst the 4 Objectlves within the Strate8iC three year plan, speclfically
those things identified for 2024.
l. We will build a supported and supportin8 diverse chaplaincyteam
Recruit more volunteers., Two people who had long involvement with the Roman
Catholic side of the Chaplaincy Team formalised as bein8 Chaplains and started due
diligence checks and training. Otherwise, volunteer recruitment on hold due to capacity
challenges.
Recruit more paid chaplains: An increased grant was ne8Otiated with Heathrow that
then enabled the Trustees to decide to recruit a full-time Deputy Head of Chaplainry
and a 0.6 FTE Muslim Chaplain. Discusslons on roles and due diligence in relation to
equaltties legislation means the actual recruitment to these posts will be in 2025. There
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CHAPLAINCY
HEATHROW
was a change In the RC Prlest seconded to the Team in September 2024, an induction
programme was put in place.
Refresh the induction programme for new Team members: The mandatory training for
new Team members is now in place and includes an induction to Safeguarding at the
Airport with the Designated Safe-guarding Lead along with 11 on-line modules.
Recrutt own Team Administrator when the secondment from Heathrow ends: The post
was advertised in September and a person successfully recrulted in October. Due
dillgence wlth necessary security checks means the person started in Feb 2025. HMFC
was fortunate that Heathrow continued to second an Administrator until a satisfactory
hand overwith the NewTeam Administrator could take place.
Review sUPPOrt and supervlsion arrangements for the team: Thi5 15 awaiting the
appointment of the Deputy.
2. We wlll be available to support everyone's Ilfe journeys:
Continue to deploy HMFC tÈam around the terminals and colleague work areas and see
where else chaplains can have a visible presence:
Appolnt Terminal Lead Chaplains,. Appointed to Termina15 3, 4, and 5 with the Head of
HMFC covering Terminal 2. This has resulted in increased presence at Terminal
Community Meetings and the building of relationshlps with key colleagues in each
terminal. It has contributed significantly to the visibility of the chaplaincy In the airport.
Work wlth Border Force to implement regular visit5 in the holding rooms: Significant
work has been done towards a Local Operating Procedures manual forthese visits and
Introduttory visits took place in November 2024,
3. We will support Heathrow as a critical friend in its achievln8 of its vision
Support Heathrow in a pro8ramme to refresh existing multi-faith prayer rooms and
advocate for new ones accordingto need: Significant work has been doneto help
Heathrow work on a 'standard' for the prayer rooms that it provides that will govem the
refresh and Heathrow has identified some monies for this totake place In 2025. Some
new ideas were trlalled in the Prayer Room atrside In Termlnal 3.
Refresh signage and way finding for multi-faith prayer rooms: This was part of trialling
above and is beingtaken into the refresh happening in 2025.
Continue to work with the Heathrow Equalities, Diversity and Inclu51on team and Its
collea8ue networks on relevant matters: Healthy relationships have developed with
Chaplaincy 5UPPOrtin8 such things as Racism Awareness events, Baby Loss awarene5S
week, and Diwali celebrations.
4. We will build a supportive Governante framework based on best practice and work at
mutual communications with all partners
Finalise the new Constitution as a CIO Foundation- This work wa5 completed and the
new ConstFtutlon agreed in June 2024.
Negotiate an increased grant from Heathrow to allow for appointment of more
chaplains directly by HMFC.. New Increased grant agreed whtch Is for three year period,
2024, 2025 and 2026. This allows plannlng and certalnty in making appointments.
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CHAPLAINCY
HEATHROW
Review the Mou wlth Heathrow airport written in 2019: A workin8 group commenced
on this in the autumn of 2024.
Put in place a suite of HR policies: this work is substantlally completed, with just a few
more policies to write, It enabled HMFC to recruit and appolnt its own Administrator.
Finalise policies on Health and Safety and GDPR: These were written and adopted.
Include a Session on'good 8overnance' training at the Trustees awayday: An external
trainer from the National Council for Voluntary Organisations led a three-hour bespoke
training session for Trustees at their away day which resulted in actions to take forward
that have subsequently been worked on.
BBC World Service programme about HMFC been commi55ioned with support from
Heathrow communications tearn. A radio journalist spent a week shadowing the team
in May and produced an half hour radio programme that was first broadcast in
November 2024 and remains available on BBC Sounds- The Documentar
Podcast - Faith
on the fl The air
ort cha
lains - BBC Sounds Thi5 ha5 been well received and is useful
to refer people too who want to understand more about day to day chaplaincy in an
airport setting.
Other Ke
achievements in 2024
The marking of Armistice Day in November with representatives from the Heathrow
Emergency Services and Heathrow Executive was a welcome addition to the calendar.
Six members of the team were supported to attend the International Association of Civil
Aviation Chaplains annual conference held in Frankfurt. With its theme of Looking Back To
Have A Future- Learning To Live With Our Vulnerability, plenaries, workshops and
exposure visits contributed to the training and reflection of the attendees, who went on to
share their learnings with the rest of the team and with the Trustees.
HMFC negotiated a trauma informed management System being made available to the
Chaplaincy team to support them in the light of attending deaths and other complex
pastoral matters.
Performanc
We have received positive feedback from those assisted by chaplains from both passengers and
airport colleagues. This comes by way of thanks at the time, but also follow up emails and
website messages. Chaplains can record these on the Chaplaincy session logs. For 2024, 98
comments were noted.
The team are asked to log in and log out using a WhatsApp group of when they are on site at
the airport. This shows that we averaged 630 hours of time offerin8 chaplaincy at Heathrow
each month, with the range bein8 from 531-704 in any given month, The average hours offered
was an increase of 8.6% on 2023. The reality Is likely to be a higher figure a5 some people are
not adept at using the WhatsApp group. This does not include time spent working at home on
necessary chaplaincy matters.
In terms of responding to serious incident5, Chaplains were involved in 25 such incidents in
2024, most of which involved a death. This is an increase from 20 in 2023 and is likely to reflert
the increase in passenger numbers, with resultant increase in serious incidents. In addition, the
team trains to be part of the humanitarian emergency response tearn alon8side Heathrow
Travel Care should there be a serious incident at the airport which necessitates the setting up
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CHAPLAINCY
HEATHROW
of Emergency Receptlon Centres {potentlally for survivors, family and friend5, and a reunion
centrel. There aretwo versions of such an emergency response- Full Version and Lite Verslon.
Through 2024 there was also an Increase In organisations such a5 the Red Cross asklng for
chaplains to support families of people who had been granted right to remain in the UK to have
as smooth a possible transltlon from gate to the arrivals hall. Often such families have come
from refugee camps, speak no English and have never flown before.
Volunteer Contributions:
A signlficant amount of frontline chaplaincy is delivered by volunteers. In 2024 we recorded
1655 hours of chaplaincy presence at the airport made by 6 volunteerchaplains varying from
several times a week. to occasional presence and availability in the event of an emergency or
offering advlce from a particular faith perspective. This figure is an under representation of
volunteer hours as 7 volunteer5 were not yet recordingtheir hours on the 5e55ion108. Some
volunteers for health reason5 have not been present at the airport but have maintained a
supportive watching brlef and sometimes attended online team meetlng5.
Flnanclal Revlew
Finandal overview for 2024: There was an increased grant from Heathrow Airport Ltd in 2024
to enable the development and growth of the chaplaincy, includingthe provision of some
administrative support. and training provision. In the end, the appointments will be coming on
stream In 2025.
Reserves Pollcy: The Board agreed a Reseryes Polic¥ in June 2023 that states that the Board
should aim to ensure that at any 8iven time there are funds in hand to enable HMFC to
continue its work for at least 6 months.
Prlndpal source of Income: The main source of funding is a grant from Heathrow Airport Ltd
who as part of their 2024 vislon Yo be an extraordinary airport fft for the future and their
purpose of 'Maklng every journÈy betterf, want there to be multi-faith chaplaincy for
passen8ers, staff colleagues and all who visit the alrport. The charity requested an uplift in
8rant for the yearto enable the appointment of more paid chaplalnsto build capacity and
Sncrease diversity in its paid employees. Heathrow agreed to increase its grant to the sum of
£240k for each of the years 2024, 2025 and 2026.
Other Contrlbutlons qn klnd, to the chaplain¢y funded elsewhere: In addition to the monetsry
grant provided to the charity from Heathrow Airport Ltd, they provide servi¢e5 in kind such as
the provision of Some office space, equipment and resources, tralning opportunities, car
parking prO￿S1On, and more. From September 2023 to February 2025 Heathrow Servlces Team
seconded one of theirTeam Administrators to the Chaplaincy to SUPPOrtthe continued
Introduction of the necessary policies, procedures. and administrative systems to enable the
charity to grow and develop further in the future.
Furthermore during 2024 the Angllcan Dlocese of London funded a full-time priest as a chaplain
at the airport and relatlng the chaplaincy to the diocese; the United Reformed Church North
Thames Synod funded a full-time URC Minister as a chaplain unttl his retirement in August
2024, they notified that this secondment would be discontlnued. the Salvatlon Armyfunded
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CHAPLAINCY
HEATHROW
two retired officers for three days a week; and the Roman Catholic Westminster Diocese
funded a part-time Priest.
These represent significant contrlbutions to the chaplaincy.
Inf0M￿tIOn on Fundralslng: The ten rnulti-faith Prayer Rooms In the teminals at Heathrow.
together wrfch the Chapel of St George's have always had donation boxes. 2024 saw the
completion of the programme to lease and fit contartless termin31s In all these venue5 as well
with signs that clearly say donations made go to support the work of Heathrow Multi-faith
Chaplaincy. All such donations both in the boxes and via contactless, are entlrely voluntary and
no one 15 Involved in sollciting donation5 directly from users of the multi-faith prayer rooms.
Risk statement: The Trustees have signed off on roles rlsk assessment and are regularly
updated with the resultant artion plan. The role risk assessment for members of the team
highlighted verbal abuse and stress, together with lone working as the highest risk artivities.
The Charity Risk Register was completed In 2024 and will be revlewed regularly alon8 Wlth its
artion plan,
Plans for the Future:
In Ilne with the current strategy, HMFC has the following plans for 2025:
l. We will build a supported and diverse chaplaincy team
Clarify Constitution with reference to fahth adherence of team members
Recruit and induct a Deputy Head of Mukti Faith Chaplaincv
Recruit and Induct a 0.6 FTE Muslim Chaplain
Review and Revise the volunteer a8reement
Recruit and induct at least six more volunteer thaplains
Implement support and supervision meetings for all thetearn
2. We will be availableto support everyone's lifejourneys
Review flrst year of operating Terminal Lead thaplains
Commence visits byTerminal Leads in Border Holding rooms
Increase hours of frontline chaplaincy due to increased personnel
Review the operation of the duty/ on call rota once new personnel in place to
minimise lack of cover at weekends
3. We will support Heathrow a5 a crltical frlend in its achieving of its vision
Continue to support and advise in the refresh of the Multi Faith Prayer rooms
Heathrow is carrying out
Continue to work with the Edi team and networksi particularly in areas of
intersettionality
Enga8e in discussions with Heathrow and St George'5 Chapel Twst about future
developments and use of St Geor8e's Chapel
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CHAPLAINCY
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4. We wlll build a 5UPPOrtlve Governance framework based on best practice and work at
mutual communications with all partners
Recrult and induct new Treasurer
Finalise the revised Mou with Heathrow
Trustees to put in place a Serious Incidenvcrisis management poliry
Trustee5 to undertake individual tralning course that are identtfled as helpful to
upskilllng the Board.
Trustees to put in place conflltts of Interest declarations and register
Stand alone webstte to be discontinued with content migrated to Heathrow for
greater cyber security,
Chaplaincy bespoke app to be developed for ease of team communications
Upskill team members so everyone uses the Chaplaincy sesslon log, which will be
revised
Please note that Annual Accounts follow on page 10
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MULTI-FAITH
CHAPLAINCY
HEATHROW
Annual Accounts
Independent Examiner'5 Report to the Trustees of Heathrow Multl-Falth Chaplaincy.
I report on the accounts of the charity forthe year ended 31st December 2024which are set
out on flnance pages of the Annual Report.
Respertive Responsibtlities of Trustees and Examiner
The charitrfs trustee5 are responsible for the preparation of the accounts. The charity's trustees
consider that an audit is not required for this year under section 144{21 of the Charitiès Art
2011 {the 2011 Act1} and that an Independent examination is needed.
It is my responslbility to:
Examine the accounts under section 145 of the 2011 Act):
To follow the procedures laid down in the General Directions given by the Charity
Commissioners (under section 14515lfb} of the 2011 Art): and
To state whether particular matters have come to my attention.
Basis of Independent Examiner's report
My examination was carried out in accordance with the general Directlons given by the Charity
Commlssion. An examlnation includes a review of the accounting records kept by the charity
and a comparison of the account5 presented with those records. It also includes conslderation
of any unusual items or disclosure5 in the accounts, and seeking explanatK)ns from you as
trustees concerning any such matters. The procedures undertaken do not provide all the
evidence that would be required in an audit and consequently no opinion 15 given as to
whetherthe accounts present a true and fair view, and the report is limited to those matters
set out in the statement below.
Independent examiner's statement
Since the gross incomefor the year exceed5 the amount provided in Section 145(3) of the Act, I
confirm that l om quallfied to act as Independent Examiner under the provisions of that section
of the Act ond that my quolificotion is os shown below.
In connettion with my examination. no matter has come to my attention:
which gives me reasonable cause to believe that in any material respect the
requirements
to keep accounting records In accordance with section 130 of the 2011 Act: and
to prepare accounts which accord with the accounting records and comply with the
accounting requirements of the 2011 Act have not been met; or
to which, in my opinion, attentlon should be drawn in order to enable a proper
understanding of the accounts to be reached.
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MULTI-FAITH
CHAPLAINCY
HEATHROW
Affjkony Ogilvie FCCA -
30th May 2025
75 Stanley Park Road
Carshalton Surrey SM5
Statement of Financial Activllle8
Unrestrl¢ted Restrfded Endowment Total
funds
funds
fvnds
funds
Prlor year
totsl lunds
Incom* and end0￿￿entS from..
Donadons and lega￿9$
Income from charitable adivitios
Olhertrading activities
Inv¢slments
Other incorne
Total Incom•
249,840
249.640 159,713
6,428
6,428
1.658
256.068
256,068 161.S71
ExpendlbJre on:
Raising fvnds
Expenditure on chaiit8blo act￿￿.85
Employment
328
86.501
3.302
328
66.501 63.733
3.302
3.515
3,053
2,479
TraIn￿g & Equipment
Publicity & Evgnts
ConferenceslAssodatsn8
Governar
Other expenditure
Total exp•ndltur•
8.964 4,656
10,364 7,291
90,512
90,512 81.834
N•t Income l {¢xp6nd51LKe} res•Wre￿ before trar*f•r
Trnnsf•Ys
Gross transfers ￿tween fiJnds- in
Gross tr8nsfeTS betsveen fiJnds- OLrt
Other rn¢ognl8ed gaim I lo￿09
Gainsnosses on investment assets
Gain8 on fevalualion, fixed assels, ¢haTiVs own us•
Nèt movemont In funds
165.558
165,556 79,737
165.556
165,556 79.737
Total fund8 braughtfor•Ard
184,112
184112 104.375
Total fundg carrlod forward
349,668
349,66B 184,112
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MULTI-FAITH
CHAPLAINCY
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Balance Sheet detsiled
Asat
3111212023
Cla55 and code
Descrlptlon
31112120Z4
Current assets
CAF Current Account
CAF Gold Savings AC￿U￿1
Pétty Cash
Pleo
Suspense account
Tt)tal Curr¢nt assots
47.637
297,728
125
4,136
97,057
86,363
125
6505
6509
6510
Z99
349.668
184,112
Llabllitle8
Agency colknlion8
Total Liablllties
NetA88¥t surplus Ideficltl
Règerv
Excesslldefiall to dat
Starting balances
Toial Rese
R•presented by Funds
General {Unrast¥icted
Restricted
Total
165,556
184.112
349.668
129,136
Z01
184,112
349.ffi8
184.112
112
Analysis of income and expenditure
Total
Unre5trlcted Deslgnated Restrlcted Endowment Thls
ear Last
INCOME AND ENDOWMENTS FROhl:
Donatlons and legacl•8
0101- Heathrow GrAnt
0201 Donalions
0205- Touchless Donations
Donations and legael•s Total8
Invèsbnents
0215- Bank Interest
InvgsbMents Ttstsl8
In¢om• and endowments Grand totals
240,0
240,CQO 150,QOO
1.472
249.640
249,640 159,713
6.428
2S6,068 161571
EXPENDITURE ON..
Expendlture on charltable actlviti¢g
0501- Advertising o)sts
0520- Head of Chaplaincy (Salary & Pension)
0521 Head of Chaplaincy Exp¢nses
0526- Anglipan Chaplain Expenses
0540- Payroll administration
0545- Independent Examination
0699- On-CallAllowance
0601 - Stationary
(K03- IT Licenses
0604- Accourrtin9 Package
0605- Sundries Ihospitality elcl
06- Hospitality
0607- Voluril¢erTravel Cost
1,434
61,789
1.434
61.789 61,584
23
292
423
500
910
59
150
135
172
332
2,323
122
122
3,157
3,1S7
239
180
73
247
2.389
73
247
2,369
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MULTI-FAITH
CHAPLAINCY
0608 - Other Trav
0615- Safeguarding
212
0623- Essential Training
1,322
0625- Staff ContlklU81 Professional Development 1.318
C626- CoachingRefl•ctivÈ Pract
2CM)
OBOI - Publiuty
0805- IACAC membership
0810- IACAC Conference
0815. Bl & l Netsvork
0820- Othèr Conferences
0821- NCVO Membershi)
0825 -Annual Report
0900- Cl)ntact￿$S Machine o)sts and charw
0905- Bank Charges
0910- Independent Examination
0915- ￿￿IngS
0917- Legal Fees
06￿- Financial support for faith events
EX￿ndIt￿re on charftablo ac11vi￿e0 Totsls
Expondlture Gr4nd totals
HEATHROVI
343
449
212
1,322
1.318
21Y)
1,830
200
160
207
5,861
207
5,861
4,529
93
547
349
547
349
2,500
4,043
61
4,024
85
500
1.075
4.680
328
4.024
85
500
1,075
4,680
328
90512 81834
90512 81834
Annual Accounts 2024
Chairof Trustees..... - .,................................-........... ......
Tm7surerfvr HMFC........ .. .............-..........,.... ........-.....
?4..SLb)c 2025
Dote Report andAccounts A¢reedBy Trustees......
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