2024-03-31-accounts

Annual Report · 2023/24

Windsor and Maidenhead Youth and Community Counselling Service Windsor - Alma Road, SL4 3HD  Maidenhead - Marlow Road, SL6 7YR Slough - Burnham Park Hall, SL1 7HR

Tel: [phone]  Email: [e-mail]

An initiative of Churches Together in Windsor Commissioned by Royal Borough of Windsor and Maidenhead and NHS Frimley Health ICS Registered Charity No. 1177138

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“I am not what happened to me, I am what I choose to become”.

Carl Jung

“How can I provide a relationship, which this person may use for their own personal growth?” Carl Rogers

“You go your way, I’ll go your way too ” Leonard Cohen

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Table of Contents

Mission Statement ................................................................................................................................................ 4 Number 22 Values ................................................................................................................................................. 4 Number 22 Services .............................................................................................................................................. 5 Voice of the Clients ................................................................................................................................................ 6 Client Issues ........................................................................................................................................................... 7 Chair’s Report on Behalf of the Trustees ............................................................................................................... 8 The Board of Trustees – Future Plans .................................................................................................................... 8 Director’s Report ................................................................................................................................................... 9 Receiving the Britsh Empire Medal..................................................................................................................... 10 2023/24 Delivery ................................................................................................................................................. 11 The Number 22 Team .......................................................................................................................................... 12 Voice of the counsellors ...................................................................................................................................... 15 Number 22 Provision ........................................................................................................................................... 16

Hope@22: ........................................................................................................................................................................ 16 After School@22: ............................................................................................................................................................. 16 SupportLine@22: ............................................................................................................................................................. 16 Staff Support Service: ....................................................................................................................................................... 17 Counselling in Schools ...................................................................................................................................................... 17 School Counsellor Report ................................................................................................................................................. 19 CPCAB Counsellor Training ............................................................................................................................................... 20 Student Report ................................................................................................................................................................. 21 Advocacy Service .............................................................................................................................................................. 21 Number 22 Finances ........................................................................................................................................... 22 Treasurer’s Report ............................................................................................................................................... 24 Britsh Associaton for Counselling and Psychotherapy (BACP) Ethical Framework ............................................. 25 Equal Opportunites Statement ........................................................................................................................... 25 Ways you can Support us .................................................................................................................................... 26

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Mission Statement

To improve the mental health and resilience of people in our community, enabling them to navigate life’s challenges. Through counselling and well-being services, we provide support to empower individuals to lead fulfilling lives and to thrive.

Number 22 Values

Our values are rooted in the principles outlined by the BACP Ethical Framework. Ensuring that we aim to provide the highest standard of care and integrity in our professional practice.

• Respect for human dignity and diversity

• Integrity and accountability

• Commitment to professional excellence

• Promoting client well-being

• Confidentiality and trust

• Fostering ethical relationships

• Social responsibility

By embodying these values, we aspire to create a professional environment that upholds the integrity of the counselling and psychotherapy profession and makes a meaningful difference in the lives of those we serve.

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Number 22 Services

Free Counselling for young people and adults - in our agency rooms and online

Individual and group counselling in secondary schools in - Maidenhead, Windsor, Slough, Ascot and Marlow

Seedlings Service – counselling and play therapy in primary schools

Support Line – a confidential telephone service for young people and adults

Hope@22 – working with clients who are experiencing suicidal ideation

Working with young carers

Staff Support Service – offering support to staff in schools, social care and emergency services

GP surgery partnerships

Training Counsellors – CPCAB Levels 2,3,4, 5 & 6

FamilySupport@22

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Voice of the Clients

Discovering how our clients feel about the counselling we provide helps us to continue giving the best service we can. Below is some of the feedback from a selection of our clients.

“I was pleasantly surprised by the stress-relieving effects of counselling. My counsellor possessed a gentle and compassionate nature, both in her speech and comprehension. She understands the stress and hardship I am experiencing. My recommendation for individuals facing mental stress is to seek counselling. A big thank you my counsellor and the team at the organization for their support to individuals struggling with mental stress.”

“Counselling enabled me to discuss thoughts and feelings that I would struggle to discuss with family or friends. It helped me process what had happened and my counsellor encouraged me to review how I felt and helped me to understand how to move forward. I’m in a much better place now than when I started counselling and have a much clearer understanding of the person I am. I also learned that I can change myself and my future, which is a powerful thought. I felt very supported by my counsellor through some very difficult times and feel I benefitted immensely from her support, patience and ability to help me process events and emotions.”

“It helped me to look at my life and work out why I had acted in a certain way, I also concluded that behaviours that I initially thought were not acceptable, were actually not too bad and I should be happier with who I was.”

“My counsellor has really helped me understand why I feel the way I do more and I’ve found it very useful to analyse why certain things make me feel a certain way. I felt I was in a very safe space to speak openly and freely.”

“Counselling had a huge impact on me. I was in a place where I couldn’t help myself and my counsellor helped me so much to understand my feelings and this was a safe place where I could let out my emotions and felt heard. I wish I didn’t have to cut it short due to work commitments but regardless, the short amount of time has helped me so much. I am very grateful to Number 22 for the help I was given and would recommend it to anyone. The process was fantastic.”

“When I started counselling my thoughts on a daily basis went to ending it all. I am now back to where I was when I was a younger, stronger person and am back to facing the quagmire of life head on. Life isn’t easy and won’t ever be easy but ducking out of existence is not the way to go.”

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Client Issues

Clients usually present with a multiplicity of issues, for instance a client may initially come to our service saying they are suffering from low self-esteem, however as the sessions progress, they may tell their counsellor they are being bullied and may let them know they are self-harming. Over the last year, these are the issues which our counsellors and their clients have worked on together:

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Chair’s Report on Behalf of the Trustees

This has been a very successful year for Number 22. Our Director and Management Team have developed the provision to increase our impact within the community we serve. This year our Staff Support Service has been taken up by more schools and other organizations. The number of schools taking up our Counselling Packages has increased and our Seedlings Project with younger children is making steady progress. Our telephone helpline for young people is a valued source of support and we have now extended the offer to adults.

Our CPCAB courses have continued to fill and at the AGM we are celebrating the first cohort of students to complete Level 4 with us; they are now qualified counsellors. The solid financial position is the result of intelligent fundraising bids, commissioning from the NHS and AfC, a grant from the Better Care Fund as well as our loyal local funders who provide, each year, a valuable contribution towards our projects within Maidenhead and Windsor. Our hope is to achieve further funding to underpin initiatives in Slough.

All of our activities are kept on track by our Senior Administrator, our IT Manager and other administrative staff. Finally we must thank our amazing counsellors. The voluntary and paid work they offer is beyond value. The high standards of clinical excellence that are maintained ensure that Number 22 remains an exceptionally well respected service.

The Board of Trustees has recently welcomed three new members, each of whom has brought energy, enthusiasm and professional expertise to support our role of Governance. Three long serving Trustees will be resigning at the AGM having been in post for a considerable number of years and underpinned our development process from the inception of the CIO.

The Trustees wish to thank all those who contribute to the work of Number 22, especially the steadfast contribution of our Director and the enthusiasm and innovative thinking of our Management Team and all our Counsellors who make the needs of our clients their driving force.

Sally Somerville

The Board of Trustees – Future Plans

This coming year 24/25 will be a time of change for Number 22 as our Director, Shula Tajima will be retiring. We have therefore appointed Number 22’s first CEO so that we can transition responsibilities carefully and continue to grow our offer, whilst supporting our clients, counsellors and students.

Following a search and selection process, we were very pleased to appoint our current Business Manager, Emily Warburton to the post of CEO. Emily will begin her role on 1st September, working initially alongside Shula. In the Autumn we shall start the process of appointing a new clinical lead to take over when Shula retires in 2025

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Director’s Report

Yet again this year has been a busy one, yet again this year we delivered amazing support to the community and yet again this year we developed new projects in order to increase our delivery to reach increased demand. Despite no longer receiving advocacy referrals, which I will discuss later, we increased our overall referrals to 2,785 clients. What is even more impressive though was the support we delivered, which was 33,404 hours of support an increase of 2,292 over what we delivered last year.

I remember a few years ago positing the question, whether quantity was a good measure of our efficacy. I still recognise that the most important is quality and quantity does not always measure that clinical excellence, but I do believe that the many people who come to us demonstrates to the trust within the community when they come to 22. We have though also expanded the ways we deliver. Sometimes we have had to make difficult decisions, but always at the core of our decision making process has to be what is

in the best interest of the client. Over the last few years we worked incredibly hard to bring down our wait times for young people and we have got to the point where 80% of our under 18 year old clients are seen within 6 weeks. This is a great achievement. However we saw the wait times for adults growing steadily larger at every meeting and so we are now bringing in some innovative practices to reduce the wait times for adults.

We also decided to open up our support line to adults, and this has been a great success. We have also seen great success in the areas of the organisation that not only offers support but brings in an income stream, which we are able to put back into more delivery to our clients. The Staff Support offer has really taken off in schools and within the emergency services and Sarah has done a great job with this. Likewise our schools offer continues to grow and Alison also had another success with the Conference for Professionals who work with Young People.

This year though did see us take the strategic decision to not tender for the advocacy contract. Even though we knew this was a sound decision, I know how hard it was for Damon and his team to withdraw their support from these very vulnerable clients. Damon has worked hard with Coram Voice, the new service, to make the transition as smooth as possible, and at this time we are still supporting a small number of advocacy clients to ease the transition.

Our CPCAB delivery has also grown much faster than any of us imagined when we first embarked on this aspect of our organisation. Not only does it provide us with an income stream that can be used for our front line work, but more importantly it enables Julie and her team to teach person centred counselling to a level that we know is in the best interests of our clients. It is so lovely that this year at our AGM we are able to celebrate the graduation of that first cohort of counsellors who started on our first Level 2 and followed the programme through.

I would like to thank everyone for all their hard work over the last year. Number 22 is very much a team effort from the trustees, the volunteers, the cleaners, the management team, supervisors and the many counsellors who work within our paid projects. None of what we achieve would happen without every single one of the people here. I know I was the one who was honoured with an award, but none of it would happen without the drive, determination and compassion of the people that make Number 22 the incredibly unique place it is .

Shula Tajima

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Receiving the British Empire Medal

As some of you will be aware I was awarded the BEM in The King’s Birthday Honours List. I received the medal this year in March in The Guildhall, Windsor, and I was accompanied by my two daughters. The citation was read out by Gerry Lejeune OBE Joint CEO of Berkshire Community Foundation and I have included it below.

Citaton for Shula Tajima BEM

Shula has made a distinctive contribution to the Windsor and Maidenhead Counselling Service (WMCS). When the service lacked resource and was facing large financial pressures, Shula adapted and developed the organisation in to a more independent and freestanding charitable body. Shula has shown exceptional leadership over this period of change. Shula has a 'hands on' approach and is always available even outside her usual working hours and over and above what is expected. Shula began her career as an operational volunteer at a counselling service called

Number 22, based in Maidenhead. From an early stage, her leadership potential was evident, and she was invited to set up and work in a new organisation called Youth Talk in Windsor.

Shula went on to successfully merge these 2 services in to one single new charity - the Windsor and Maidenhead Counselling Service.

The charity has experienced, continuous rapid growth over a number of years, from 45 counsellors in 2006 to 166 counsellors in 2016. This counselling service is offered free of charge to service users. During the pandemic, when face to face counselling sessions weren't allowed, Shula quickly set up an online service so clients could still access this vital support.

On a personal level, Shula has experienced many challenges in her life.

However, she has shown great resilience and persistence in overcoming these challenges by first becoming a probation officer and then a counsellor which led her to her current career with the WMCS. Shula has made a substantial and impressive contribution to counselling in her community using her life experiences to positively change the lives of others.

Shula Tajima receives the British Empire Medal for services to the Community in Berkshire.

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----- Start of picture text -----
2023/24 Delivery
Number of Counselling Hours Offered
16000 15127
14000
11415
12000
10767 10652
10000
8000
6000 5386
4180
4000 2906
2212
2000
0 108 97 208 89 334
0
Agencies 18+ Agency YP Family Support Schools Support Line Staff Support Advocacy
Services
Year 22/23 Year 23/24
Total Hours Offered
Year 22/23 Year 23/24
29,897 33,584 +12% increase
Number of Referrals
2022/23
Schools
796
35%
Agency Adults 18+
1289
57%
Agency YP
180
8% 2023/24
Schools
748
27%
Agency Adults 18+
1402
51%
Agency YP
589
22%
11
Counselling Hours
----- End of picture text -----

The Number 22 Team

Executive Committee

Chair: Sally Somerville Vice Chair: Kate Taylor Secretary: Karen Melton Treasurer: Peter Child

Committee Members: Liz Bailey Sue Curley Chris Duncan Carolyn Fallon Siobhan Murray Sally Wright

Young Person Representative: Zoe Chingozha Director of Service: Shula Tajima

Service Managers

Damon Hall

Emily Warburton

Alison Batey

Julie Murrell

Sarah Luke

Administrators

Anne Lang  Dalia Bosnic  Ruksana Khan  Mandy Bailey

IT Manager

Lucie Lang

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Our Counsellors

Abi  Adeola  Agnieszk  Alexandra  Allen  Ali  Alina  Aman  Amanda R  Amanda WY  Amrit  Amy D Amy M  Amy T Ana  Angela  Anita  Anna  Ashdeep  Babs  Barbara  Becky  Ben Ja  Ben Je  Bernie  Beth  Brenda  Camilla  Carly-

Anne Carole  Caroline  Catherine D  Catherine S  Cassie  Catherine Chantal  Charmain  Claire  Christopher S Christopher H  Dalia  Damon  Dan  Dawinder  Debbie  Denise  Dominique  Eleanor  Ellen V  Ellen C  Elizabeth Emily Wa  Emily Wo  Emma Gr  Emma Gu  Emma H  Emma R  Eva  Fifi  Fiona  Francis  Freddie  Gareth  Gemma Georgina  Geraldine  Gina M  Gina S  Ginella  Gurpal  Gwen  Hannah  Harry  Heather  Helen A  Helen M  Helen P Helen W  Helena  Holly  India  Ingvild  Isobel  Iza  Jackie  Jamie  Jane B  Jane G  Janie  Jennie  Jenny  Jennifer Jessica B  Jessica H  Jo B  Jo H  Jo N  Johanna  Joanne  Judith  Julie D  Julie I  Justine  Kameliya  Karen  Karen  Katie Kelly G  Kelly R  Kelly H  Kim Kiran  Kuraisha  Lauren  Laura  Leah  Leanne  Liliana  Linda  Lisa B  Lisa F  Lisa H Lisa M  Lisa P  Lisa B  Lisa P  LisaT Louisa  Luani  Lucy C  Lucy J  Lyndsey  Maija  Mandy  Maria  Marianne  Marilla

Marielle  Martina  Melissa  Micheal  Micheala  Michelle F  Michelle J  Michelle M  Milly  Narinder  Natalie D Natalie K  Nicky  Nicola  Nikki  Nina L  Nina N  Noni  Noreen  Norma  Patch  Paul G  Paul M  Paula D  Paula J Pauline  Pavan  Peter  Petra  Pina  Queenie  Rachel  Rachel  Romana  Roseanne  Rosemary  Ramen  Rox  Sadia Sally A  Sally M  Salma  Sandra  Sarah B  Sangi Sara  Sarah Hi  Sarah Hu  Sarah R  Sarah T  Scott  Selina  Shash Shaheena  Shradha  Sonia  Sophie  Sophie Ke  Sophie Kn  Sophie M  Soraya  Steve  Sukie  Susan  Susannah  Tarnjoat Trish  Vergine  Vinika  Viv  Vivien  Vivienne  Zoe A  Zoe F

School Group Counsellors Lisa Bradly  Lisa Miller  Chantal Line

School Counsellors

Abi Brown  Amy Day  Amy Money  Amy Taylor  Angela Chambers  Anita Pollard  Becky Messitt Beth O'Keefe  Ellen Cooper  Emily Warburton  Emma Hawkins  Gill Christensen  Gwen Tregunno  Holly Jordan Iza White  Jo Houghton  Julie Duffield  Justine Harvey  Linda Baseley  Lisa Miller  Lisa Parkinson  Lucy Jones Lyndsey Holmes  Marielle Quinlan  Melissa Gale  Nicky Ashby  Nina Lee  Nina Nilsson  Paul Matton Sadia Zaffar Samantha Bidmead  Scott Hamilton  Selina Kerr  Shradha Tan  Sophie Kearney  Viv Jones Gemma Linley-Barker  Joanne Hunt  Kelly Gomm  Kuraisha Anis  Lisa Perry  Mandy Bailey  Marielle Quinlan Nicky Ashby  Rachel Wyatt  Romana Norman  Samantha Bidmead  Sarah Bracken

Hope@22 Counsellors

Emma Guest  Charmain Hartshorne  Melissa Gale  Lisa Haymes  Paula Daynes  Ingvild Engen Isobel Neve  Jenn Craig  Anna Mulcock  Lilly Capuozzo  Noreen Hashmi  Vivien Osman  Bernie. Hartshorne Sophie Mitchell

After School @ Counsellors

Lilly Capuozzo  Vivienne Shiels  Susan Coffi  Nina Nilsson  Adeola Oke  Amanda Wayling  Angela Chambers Vinika Lakhiani  Rachel Wyatt  Bernie Hartshorne  Julie Duffield  Vergine Hakobyan  Sophie Knight  Viv Osman Shrada Tan  Joanne Hunt  Julie Duffield  Becky Messitt  Stephen Noyes  Beth O'Keefe  Lisa MIller  Karina Kasler

Eva Ahmad  Ginella Williams  Emma Groves  Shaheena Sharif  Kameliya Taylor  Peter Good  Lauren Bourne Leanne Parsons  Nicky Ashby

Adults @22 Counsellors

Noreen Hashmi  Sarah Reucassel  Lisa Perry  Eva Ahmed  Lisa Haymes  Soraya McLellan  Vivien Osman Janie Ironside Wood  Lisa Bradley  Zoe Chegwiden  Michael Tooley  Selina Kerr  Dawinder Shinhmar Susannah Nicklin  Lauren Bourne  Jenn Craig

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Young Carer’s Counsellor

Lisa Miller

Support Line Counsellor

Mandy Bailey

Staff Support Practitioners

Sharron Harrison  Dominique Du Pre  Lou Stratford  Barbara Belmont  Alison Batey  Sharron Harrison Wendy Walker  Melissa Gale  Julie Iokiem  Lisa Parkinson  Pauline Hill  Shamala Shaukat  Ellen Cooper de-Groote Nina Nilsson  Lisa Bedwell  Jo Bird  Emma Guest

Cleaners

 Kelly Nigel

Advocates

Lucy Jones  Rox Khan  Rozxann Weston  Nick Denholm  Nicola McEvoy  Lisa Parkinson  Norma Machray Louise Marian  Dee Miller  Bernie Hartshorne  Damon Hall  Sarah Orme  Pina Denholm  Jaga Heys Sabina Petrine  Judith Pearmain  Chantal Line  Lisa Miller  Anna Mulcock  Nina Lee  Jen Morrison  Ros Lawson Vinika Lakhinai  Narinder Bains

Independent Visitors

David Warburton  Clint Finn

Supervisors

Ben Jearum  Lou Stratford  Barbara Belmont  Alison Batey  Sharron Harrison Shamala Shaukat  Wendy Walker  Barbara Thomas  Paul Cockcroft  Rachel Barton  Julie Murrell  Deena O’Brien Lilly Capuozzo  Tony Freegrove  Rayna Shock  Barrie Hopwood  Joan Moore  Mike Worrall

Trainers

Alison Batey  Damon Hall  Dr Rachel Freeth  Jan Hawkins  Julie Murrell  Lisa Thompson Mike Worrall  Shula Tajima  Susie Jameson  Kieran McCrystal

CPCAB Tutors

Julie Murrell  Clare Franzen  Dominique Du Pre  Jo Bird  Ben Jackson Nina Nilsson  Shamala Shaukat  Sophie Mitchell  Roma Patel

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Voice of the counsellors

“I feel a huge deep sense of purpose and meaningfulness working on the Hope project - knowing that our work can be potentially life saving and offer a kind, caring and sensitive space to individuals that can be in such a vulnerable place.

I also feel extremely appreciative for the invaluable collaborative learning experience within our supervision groups, with fellow Hope Counsellors sharing and providing insight into their client work/what they bring. The work can be emotionally intense, especially when working with potentially such high risk clients. This collaborative sharing aids personal reflection and continuous learning.

Overall, working on the Hope project provides a unique opportunity to make a significant difference to others.”

“It is such a lovely thing to do, "to sit with another person who is alone" they need nothing from us but a committed and regular space to feel heard and of value. Each client leaves me with something, whether its a key word, phrase or something that has been touched upon. Sometimes, it feels extremely challenging work and its at these times we need to be able to call upon our self care, supervisor or peers for the pillars needed to support us, so that we can continue to be there and present for the clients that may have no one or nowhere else to turn. At first I felt daunted by the work and the case load, but now I wouldn't be without such rewarding and important work.

Thank you for allowing me the privilege to work with this type of client.”

Each year our counsellors fill in a survey. Below are words that counsellors feel reflects their experience of Number 22.

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Number 22 Provision

Whilst a large amount of the work that we do is provided by our counsellors on a voluntary basis, we charge organisations who use our service and carry out a lot of fundraising so that we can meet our running costs and remunerate our counsellors where we can. Below are the projects/school service reports which demonstrate these areas of work within Number 22.

Hope@22:

Our Hope project supports some of the most vulnerable clients within our community who live with suicidal ideation. This year we are delighted to have received funding to enable us to increase the level of provision for this vital and much needed service.

After School@22:

The Afterschool Service offers young people counselling within a community setting either face to face or online. Over the last 12 months we have supported 100’s of young people and now have over 25 counsellors dedicated to working with young people afterschool. This service helps our young people better understand their emotions, learn healthy ways to cope with stress, improve self-esteem and build strong relationships, in order for them to embark on new experiences with a positive outlook.

Quotes from parents:

I can't thank you and the whole Number 22 counselling team for supporting my daughter, it's been life changing for our whole family.

Quote from appointment makers:

These sessions are often felt to be a lifeline for many of these young people, who are in many cases falling between the gaps caused by the immense strain being experienced in our education and healthcare systems. The counselling sessions offer these young people a much needed, supportive space in which to talk and to process what they are experiencing and a start in finding their own ways through their difficulties. The local community has an invaluable resource in No22 as an agency, providing absolutely essential help for our young people at this nationally and globally challenging time in history.

Quote from a counsellor:

It’s provided a space for young people to have the freedom to be themselves, to explore who they really are or want to be rather than the identity they and/or society projects. Have learnt so much already from the young people I’m working with, especially that they don’t feel listened to, or their opinions considered and always judged on their behaviour, even by people who are sent to help them. What we offer is a completely different and positive experience and the young people I’m working with find it surprising as they have experienced disappointment and distrust with other services. I’m hopeful that delivering a positive relationship experience will help the young people to build trust in utilising other services if needed in the future .

SupportLine@22:

In 2021 we launched a telephone support line for young people aged between 11-25 years. Since this time we have seen 100’s of young people using the service to access emotional support, advice and signposting. Back in March this year we were delighted to announce we were opening the service up to adults. Since the launch of this service, we have supported over 100 young people and many adults are now also accessing the support each week.

‘Mandy was excellent, the way she spoke and understood where I was coming from was comforting, along with the way she understood and answered back was good to hear too it made me sure she was engaging in the conversation not just listening. Helped me a lot as I was going through a rough time the night before so it was a lovely way to start my day. Thank you Mandy if you see this.’ (Age 15).

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Staff Support Service:

The Staff Support Service is a dedicated service designed to support staff wellbeing, foster resilience, and strengthen workplace practice by facilitating individual or group sessions.

This service is in high demand, and we are now offering this to schools and colleges across the country. We are also delighted to work alongside Thames Valley Police in offering their staff this service.

In the year ahead we are ambitious, and our aim is to continue to support any workplace that would benefit strengthening staff resilience and wellbeing.

Below is feedback we have gathered from participants:

“I find this type of support very useful. The ability to discuss your feelings, concerns, issues etc with a professional who has a completely objective and independent perspective to be of real value. I have utilised support of a similar nature previously and will look to again. This would be an excellent resource if it could be made to be available as a regular session.” “A very useful session. A confidential space to discuss issues at home and work without any judgement. Felt lighter as a result.”

Counselling Service Manager – Sarah Luke

Counselling in Schools:

The school based counselling service continues to be an integral part of what Number 22 has to offer the community. We have a solid and excellent reputation for the work we carry out in schools. To date we work with 31 schools in Maidenhead, Windsor, Slough, Ascot and Marlow, offering group work and 1:1 counselling. The team of counsellors, who deliver this work comprises of qualified, experienced Lead counsellors and Volunteers who are completing their training. We have a team of 47 counsellors at present all of whom show true commitment and dedication for the work they do in supporting the young people. As part of the school service, we also offer a Seedlings Service, which supports children in primary schools under the age of 11yrs. The needs of the young people are often quite complex and we support our counsellors with this through supervision, CPD sessions and regular team meetings. Collaborative working in schools is vital to ensure good practice and that reporting of safeguarding is clear and effective. Our counsellors work with some incredibly difficult issues that surround young people and this year we reported 36 safeguarding concerns to Designated Safeguarding Leads in schools. I continue to attend local Borough meetings, which ensures I am kept up to date as to what other support is being delivered with our areas. Within the school service, we work collaboratively with Family Action who support young carers and the sessions offered are delivered within the school setting. With our highly regarded reputation, we are at times contacted by schools in the sad event of a critical incident. This year we supported the staff and students at Eton College following the sudden death of a student. The team of counsellors were amazing and we were able to respond within 24hours, providing support at the most difficult time. The College were truly impressed and very grateful for the professionalism shown by our counsellors. I would also like to take this opportunity of thanking them again for all that they did at such short notice. It continues to be a pleasure to work in the role of counselling service manager for schools and I am very proud of the team I work with who make the school service a huge success……Thank you!!

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Conference

We were extremely proud and pleased to run our first ever Conference for professionals on the 26th March 2024, ‘The Power of Identity…This is me’. The event took a lot of hard work from all of the team and I would like to say a big thank you to everyone involved and to those who attended to support Number 22. (Also to St.Piran’s School for hosting us) Great team effort!!

The focus of the day was working with difference and we had a great guest speaker Andrew Moffatt who beautifully set the scene for the day. Counsellors and other professionals working with young people attended the day and the feedback we received was excellent with many saying they hope the event is run again next year.

There was a variety of workshops that the attendees could participate in, alongside a drama performance from Access 27 on working with Transgender clients. The workshops were delivered by Auti-ms, Dwight Turner, Access 27 and Bold Voices.

The day ended with a beautiful section called Human Story, and it was a privilege to have David Warburton and Mahmood share their story of connection and how even with extreme difference, a mutual respect and understanding can be established allowing for a positive relationship.

Counselling Service Manager, Schools - Alison Batey

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School’s Feedback:

School Counsellor Report

I have been asked to talk about my experience working as a school counsellor for No.22, not an onerous task in any sense of the word, in fact a joy to talk about. I asked to meet with Alison just after I started to work with No.22 in 2017. I had heard of a ‘new’ initiative developed by Alison involving No.22 working within schools to provide counselling. After meeting Alison, I was clear on her ambition for delivering sessions in school which was aligned to my own passion. A programme offering counselling within the school itself, making it much easier for the students to access help and for us being able to reach them sooner not to mention, just more students.

After our initial meeting I was offered a volunteer role within a school in Maidenhead which progressed quickly to a lead role in a different school, which I remain at today. In addition, there have been numerous opportunities to work in other schools, either permanently, for a set period or for individual days providing urgent help.

Personally, I have been able to grow and develop individually. I have gained experience and knowledge of people from different cultures and backgrounds. Also learning how different schools operate and how their systems work. This has enabled me to offer a more well-rounded approach to my clients. Each day brings something different and the opportunity to work with many different people.

I feel fully held and supported by Alison who provides expert support and guidance and can resolve any problem or query. A well run and professional provision of counselling.

Thanks to this school counsellor provision we have been able to reach so many young people, with such important needs, that might never have otherwise been able to benefit from any support. I personally cannot thank Alison enough for the opportunities I have and I know many others in schools who feel the same.

Lyndsey Holmes

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CPCAB Counsellor Training:

We have our first Level 4 diploma graduates. Congratulations to the 15 students who graduated and are with us tonight to receives their certificates. 8 of the students started with us at Level 2 and have progressed all the way through to Level 4 and some have continued with us to Level 5.

We also have 5 new supervisors who completed our supervisor’s course and 3 who just have their external assessment to complete. Congratulations to the 8 of them too.

In 2024 we have Levels 2,3,4 and 5 running, 7 courses in total, two Level 4 groups are due to complete this year. Our latest external verification from CPCAB stated that 'Teaching is of a high quality as are written assessments'. and 'What a great end to a highly successful training year. Congratulations to all the staff and students!' We continue to train new tutors as well as develop new courses to provide Number 22 with person centred counsellors and supervisors who have been trained with the rigour and integrity required to meet the needs of the local communities of Windsor, Maidenhead and Slough.

As part of the Level 4 and 5 courses we hold an annual experiential weekend. This year we returned to Hurley with 53 students from 5 courses for a weekend where we looked at 20 basic human needs. The theme for the weekend, alongside personal development, was self-care and thinking about how we get our needs met. We undertook a whole range of activities incorporating support and trust, teamwork, acceptance, listening and enjoyment and fun amongst others. Even the sun participated by shining on us for the two days.

Counselling Service Manager, CPCAB Training Delivery - Julie Murrell

Experiential weekend

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Student Report

As I’m writing this, it’s almost 4 years to the day from when I was accepted for my Certificate in Counselling Skills with Number 22. At that time, the world around us was turbulent and we had all lived through the first of many lockdowns. I was ever so lucky to have those weekly meetups; to explore, to challenge, to learn, to grow – just to have a safe space to get away from the uncertainty around us.

Today, I’m sitting next to an envelope containing my Diploma Certificate, revisiting the long and winding path that got me here.

It’s been self-discovery in its purest form, and it certainly hasn’t been easy. I’m slightly taken by a wave of nostalgia for my peer group, without whom this wouldn’t have been possible, and who taught me so much along the way.

Level 2 opened my eyes to what listening actually meant, and that to be self-aware I had to acknowledge that I really wasn’t. Level 3 was a step up, a foray into theory and deeper exploration. I can’t surmise Level 4 in a sentence, other than to offer a wry smile and reminisce over the paperwork – but in all seriousness it was enriching, stimulating and at times… fun!

Number 22 has been an incredibly warm, welcoming space to learn and grow – under the watchful eye of our honestly incredible tutors, and the wider support network of the agency. Being able to do my placement here has felt like an honour, and I continue to offer my services to clients as I can see the value it brings.

I am so glad to have graduated here, and ever so grateful to everyone who helped along the way.

Sophie Mitchell

Advocacy Service:

Number 22 no longer provides an Advocacy and Independent Visitor service for Achieving for Children (AfC)/RBWM.

It was with real regret that Number 22 felt that we could not tender for the Advocacy and Independent Visitor contract. Number 22 felt that we could not provide the quality of work that is our norm with the level of funding available in the new Achieving for Children contract. We had been working with a large volume of clients for AfC, a mix of children and parents totalling over 200 clients, when AfC decided to put the contract up for renewal. Many of those clients will no longer receive advocacy, as the new contract does not allow for work with adults, or those under 12.

It has been a long hard road transitioning some clients to Coram Voice, the new provider, which, at the time of writing, has not been fully completed.

Of the 200 clients we were working with, 35 have been transferred over to Coram Voice, with another 18 clients staying with Number 22 until the end of July, when they will also transfer to Coram Voice. It feels like an end of an era, not only for myself but also for those advocates who have worked so hard to provide the best possible service to their clients. All the advocates have been distressed at having to finish with existing clients, when the work had not ended. But nothing lasts forever and we have had 10 years of fulfilling work, with amazing people we have met along the way.

I would like to thank those Independent Reviewing Officers and Conference Chairs who have supported our advocacy and who expressed appreciation for the work we did, supporting the work that they do. I would like to thank all those hard working social workers, again who supported us to carry out our work, so that we could support them in carrying out theirs.

I know that Number 22 has really made a difference to families and young people in the borough, who have had Social Service’s involvement in their family’s lives. It is always at a time of crisis in the family, when social workers step in to help. Having an independent advocate to make sure that the voices of those involved is not lost, amongst all the voices of the professionals involved, is very important. We have worked hard to make sure those voices have been heard.

I would like to take this opportunity to thank all my advocates who have worked so hard over the years and who have made such a difference to their clients’ lives.

I have now taken on a new role at Number 22, that of recruitment manager. I get to meet those counsellors at the beginning of their counselling career and it is such a joy to meet them. I spend my time interviewing and having conversations with amazing people, full of enthusiasm and eagerness, it is quite infectious, and I thank them for it.

Counselling Service Manager, Advocacy/Independent Visiting – Damon Hall

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----- Start of picture text -----
Number 22 Finances:
Retaining a free at the point of use service for all of our clients is incredibly important to us. You will have read
earlier in the report that much of our work is delivered on a voluntary basis (48%) We have been moving the model
over the last 5-6 years in order to remunerate counsellors for the balance of the provision (52%) which helps us to
retain experienced, dedicated counsellors often long after they have qualified, allowing us to deliver a broader,
richer service to our clients. By providing Clinical Supervision, subsidised CPD training days and a supportive agency
environment, we strive to attract and provide work to the absolute best trainee and qualified counsellors in the
area.
We also need money and this comes in the form of (1) our own income streams which generate surpluses (2)
commissioning grants from statutory services and (3) a lot of fundraising. This year our income has increased a little
on the previous year and we have spent an additional £28,000 on delivering services. This is broken down as
follows:
Income
Staff Support Service Other
Donations
4% 4%
19%
Counsellor Training
Provision - CPCAB
22%
Grants
16%
Advocacy Service
9%
School Services
26%
Expenditure
Running Costs
7% Salaries & Pensions
Counsellor Training
21%
Provision - CPCAB
16%
Project
Remuneration
13%
Schools Service
23%
Counsellor Support
(Clinical Supervision
and CPD)
Advocacy
10%
10%
22
----- End of picture text -----

Our income streams of Schools work, CPCAB training and Staff Support Service all have the dual role of providing outstanding services, as well as making vital contributions to our running costs. We are very grateful to receive commissioning grants from NHS Frimley Health and Care ICS and Achieving for Children on behalf of The Royal Borough of Windsor and Maidenhead. This year we also received a grant from the Better Care Fund to support our work in Slough. As we transition away from providing an Advocacy service to RBWM, Number 22 has subsidised this area in 2023/24.

Once again, we have been recipients of a large number of fantastic donations from foundations and charitable trusts this year. As some foundations have had to tighten their purse strings, we have gone further afield to find funds. This has resulted in a greater breadth and lots of new organisations donating to Number 22. Projects such as Hope@22 supporting adult clients who are feeling suicidal; SupportLine@22 our telephone support line for young people and adults, FamilySupport@22 and AfterSchool@22 our agency counselling for young people wouldn’t be possible without the funds that we receive from those who believe in our work.

As ever, a huge thank you to all of you who have supported us this year; our service would be much lesser without you.

Our Supporters:

Business Manager – Emily Warburton

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Treasurer’s Report

Year Ending 31 March 2024

It is once again encouraging to report that the financial position continues to present a strong position for the charity. A detailed review of financial performance is included in the annual accounts and the main points are:

(a) Net income (income less expenditure) of £80332 (2023: £99232) shows another satisfactory year.

• (b) Income from charitable activities grew by 11% which has enabled more funds for the delivery of counselling services for the communities within which we work.

(c) Cash of £703954 as of 31 March 2024 is an increase over last year of over £125000.

• (d) Total funds carried forward are now almost £480,000 and these funds are considered sufficient to protect the charity and its service users from any disruption of services for at least 9 months, as required by the Charity Commission.

Our financial statements include Key Performance Indicators which show significant growth and improvement over the previous year.

All our income streams have brought funds into the charity and are monitored closely for performance. Fundraising (£335000 this year, £390000 last year) continues to be an essential part of our income and as expressed in more detail elsewhere in this report, we remain very grateful to all our donors.

The last 3 years have seen significant growth in financial activity and extra work has been placed on the financial and administrative side of the charity. The trustees are very grateful for the commitment and expertise displayed by the business manager and the administrative team.

Thanks also to Two Rivers Accountancy who completed the independent examination of the accounts on a timely basis, having taken over from Stiles, our previous examiners.

Peter Child

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British Association for Counselling and Psychotherapy (BACP) Ethical Framework

We are an organisational accredited member of the BACP and the way we work subscribes to their ethical framework for the counselling profession’s good practice. All the counsellors that deliver at any of our sites are bound by the principles, values and personal moral qualities as laid down in the Ethical Framework. To this end we aim to offer a service which is safe for each client. Number 22 follows guidelines developed by the Royal Borough of Windsor and Maidenhead and the BACP. If clients are unhappy with any aspect of the service, they may contact the agency director/management team in the first instance and then Number 22’s Board of Trustees and/or the BACP directly as required. We welcome feedback on all aspects of our service and always consider carefully any ways that we can improve on our ways of working.

Equal Opportunities Statement

At Number 22, we are based in two boroughs, which are diverse places with a vibrant cultural mix. There are many benefits to this and we hope to reflect these benefits in our organisation. We believe that by valuing diversity and ensuring equality, everyone using and working in our service will feel welcomed and supported.

We have a responsibility to demonstrate our commitment to anti discriminatory practice, playing an important part in improving life opportunities for people who are disadvantaged, vulnerable, or have diverse characteristics. Number 22 recognises that everyone has a contribution to make to our agency and has a right to respectful treatment. We are aware that what may not be perceived as a barrier to one person could be experienced as an insurmountable hurdle by another. Through listening to the needs of service users and staff we aim to support people in any way they require.

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Ways you can Support us

Text Calm22

Plus your donation amount to 70070 or scan the QR code below

Easy Fundraising

Scan the code below to donate via PayPal

Or if you are shopping online go to www.easyfundraising and register your support for Number 22. A percentage of all you buy will then come to us at no cost to you!

We are also on social media. Please take a look and spread the word of the work that we do. @Number 22counselling  @ Number 22counselling  @counsellingNumber 22  linkedin.com/company/number22

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REGISTERED CHARITY NUMBER: 1177138 ort ofthe Trustees and naudited Financial S tements for the Year Ended 31 Mar h 2024 Windsorand Maidenhead Youth and Com unit Couns8 SeNic6 Two Rivers Accountancy 38 Eton Wick Road Eton Wick Windsor Berkshire SL4 6JL

Windsor and Maidenhead Youth and Communit Counsellin Service Contents of the Financial Sta ements for he Year Ended 31 March 2024 Page Report of the Trustees Independent Examinevs R&port Statement of Financial AGtivitie8 10 to 11 Balance Sheet 12 Cash Flow Statement 13 Notes to the Cash Flow Statement 14 Notes lo the Financlal Statements 15 to 27

Windsor and Maidenhead Youth and Communit Counsellin SeNice ort oflhe Trustees for the Year Ended 31 March 2024 Chairman's Statement for the Flnancial Report We are pleased to present the financial report for 2023124. The year has seen the charity make progress through the management of a number of incom6 streams.. Fundraising Joint commissioning from Achieving for Children (for The Royal Borough of Windsor and Maidenhead) and the NHS Friml8y Health and Care ICS Schools, Counselling Service Commlssioned Advocacy SeNice Delivery of Counsellor Tralning Courses Reflective Practice to Schools Counselling servlce to a GPIHeallh Centre This strategic approach to managing our finan￿S has put us in a favourable financial posrtion. Our surplus al the end of this year is required for (1) holding reserves as necessitated by The Charity Commission {2) fundraising grants whl¢h are s6t agaln8t projects that are continuing into the following financial year. The Tru81ees are very aware of the good leadership and management that has led to thls state of affairs and wlsh to thank the Director and her team for their dedicated work. Wlnd80r & Maidenhead Youth and Community Counselling S8rvlce18 known to our seNlce users as Number 22 Community Counselling SeNices. OBJECTIVES AND ACTIVITIES Objectivos and aims The objecllves of the organlsalion are the advancement of educatlon, the furtheranc8 of health and the relief of poverty, distress and sickness of young people, families and carers in the communit1&8 of Windsor, Maidenhead, Slough and the surrounding areas. Activities will take pla￿ on three sites. Thè charity will maintain and conllnue to develop further a youth and communlty counselling serni￿ for the giving of indlvidual or group ¢oun8elling and support. Page 1

Windsor and Maidenhead Youth and Communi Couns8llin ervice ort ofthe Trustees forthe Year Ended 31 March 2024 OBJECTIVES AND ACTIVITIES Significant activities 1. The delivery of free at the point of use counselllng to young people and adults in the community who may come to the seNice of their own accord. Referrals ar6 also taken from.. - GP surgeries Social services - CAMHS Schools Talking Thèrapie5 Other statutory and voluntary seNice8 Many self-r8ferrals 2. A commissioned Advocacy s6rvice for children and young people who are involv6d with soclal care, either as a looked-after child or subject to a child protection order. 3. Indlvidual and group counselling in schools - the provision of a low-cost counselllng service. 4. CPCAB training to prospective counsellors. 5. Fundraising to support the above. 6. Support Lin8 @ 22 - a t81ephone 8UPPOrt line for young people and adults. Bookable one off appointments for therapeutic work, questions about mental health Issu88 and local servlce8 etc. 7. Reflective practlce - a service for professionals In leadership roles (currently working in schools and the police)., prcviding support and an opportunity to reflect on the demands of Iheir role8. Publ1¢ beneflt Number 22 is a vital resource within the local communities of Slough, Maldenhead and Windsor providing free support to young people, adults, families and carers. In 2023124 we have continued to see an increase in demand for our services., as young people and adults ask for our support in ever increasing numbers. As a local charity, now mor8 than ever, it is Important that our Community can easily access the support they need in these challenging times and reduce the burden on statutory Servi￿8. Our priorities contlnue to be to maintaln the quality cf the servic8s we offer and to expand our capacity to meet the ever increasing demand. We conlinue to develop new areas of funding for specific projects as well as ensuring therè is a contribution towards our operational costs. Volunteers In 2023124, 203 counsellors offered over 31,914 counselllng hours plus 2,212 Advocacy hours. Many of these hours have been delivered to young people in both the agency and in schools. This work requires additional experience and training and some of these hours are remunerated. A number of adults have been seen within our Hope@22 project which is for clients expressing suicidal thoughts. The coun5ellors who carry out this work are remunerated. Everyone who is paid by Ihe agency for counselling work is required to offer voluntary hours. Page 2

Windsor and Maidenhead Youth and Com unit Counsellin SeNice Re ort of the Trustees for the Year Ended 31 March 2024 ACHIEVEMENT AND PERFORMANCE Charitable activities Our blended service of face-to-face work and remote woth continu8s and has been welcomed and well used by our clients. Fundraising actlvlties Our fundraising has centred around bidding for funds from grant givers whose aims and objectives align with Number 22. In 2023124 this donor base has expanded to include new foundatlons and trusts who haven't donated to Number 22 before. For several year8, one large donation has supported our work wlth clients who are feeling suicidal and as this funding has come lo an end, we are delighted that the Berkshire Community Foundation has helped us to secure new funding 80 that we can continue this project for the next three years. In 2023124, generous donations have come from The Spcore, Merry & Rixrnan Foundation, The Louis Baylis Charitable Trust, Th8 Shanly Foundation, The Windsor and Maidenhead Christian Trust, The Garfield Weston Foundatlon, The Prince Philip Trust, The Heathrow Community Trust, The Mobbs Memorial Trust, The Englefield Charitable Trust, RWS Foundation, Slough Better Care Fund, St Luke's Church Maidenhead, The Syder Foundation, Th& David Brownlow Charitabl8 Foundatlon and two donors who wish to remain anonymous. We have also received a number of donations from ¢llents. We received the final payments from our Childr8n in Need grant. Key Perfom7anco Indicators As an organisation, we measure our performance in the followlng areas.. Number 22,8 KPIS are reported quarterly to our commissioners the NHS Frlmley Héalth and Care ICS and Achieving for Children (for The Royal 8orough ofwindsor & Maidenhead). The charity uses clinical evalualion tools and cllent feedback forms to report on clinical performance. The results are in the accompanying Annual Report. The Counselling and Psychotherapy Central Awarding Body monltors the performance of our counsellor training programme. Number 22's Advocacy service Is monitored by the attendan￿ of the Director at the annual performance board ofAchieving for Children. Number 22's rnanagement team ￿pOrt bi-monthly to the Board of Trustees. The Gharity's Annual Report is available to the general public on our website and a180 Submitted to the Charity Commission. Page 3

Windsor and Maidenhead Youth and mmunit Counsellin Service ort ofthe Trustees for the Year Ended 31 March 2024 FINANCIAL REVIEW Financial position and principal funding sources The Statement of Financial activities for the year ended 31 March 2024 presents a strong financial position to carry forward into 2024125. With an incom8 Of £975,734119/0 year on year growth) and expenditure of £895,402 (3°/D year on year growth) we have had more funds to 8UPPOrt and increase our core activity of delivering counselling services to the communities within which we work. Our schools, work, reflective practice work and CPCAB training courses have supported the core obj8¢tives of the charity and havè also been designed to bring funds into the Charity and to make contribution to L)ur running costs. The Advocacy service is drawing to a close in 2024125. Achieving for Children (for The Royal Borough of Windsor and Maidenhead) and the NHS Frimley Health & Car& ICS jointly commission Number 22's service. Their baselinè funding makes up 9% ofour total income and makes a valuable and much needed contribution to our running oosts. Reserves policy The Number 22 reserves policy aims to ensure our work Is protected from the rlsk of disruption at short notice due lo a lack of funds, whllst at the same tlme ensurlng we do not retain funds for longer than required. The Charlty Commission require Number 22 to have a reserv6s policy In place which we have set at 6-9 months of general exp8ndllure and we are confident that the current reseNes shown in note 14 of the accounts are sufficient for Ihose needs. Golng concern As we close our 2023124 year, the Number 22 accounts present a strong flnanclal position to carry fornard into 2024125, due to the revenue generating streams and our fundraising. Vve conllnue lo be extremely ambitlous lo work with as many clients as we can, demand has never be6n hi9h8r and statutory seNices continue to refer many clients to Number 22. The gen8rosity of our donor8 allows us lo continue the work that we do. Page 4

Windsorand Maidenhead Youth and Communit Counsellin Serv ort ofthe Trustees forthe Year Ended 31 March 2024 FUTURE PLANS In the coming year we plan to.. Continue to increase the counselling provision tc meet demand., offering a blended serviGe of remote and face to fa￿ work. Continue to develop means of reducing the waiting list for example project work and one off counselling sessions via SupportLine@22. Contlnue to develop the range of work in Prlmary, Middle and Secondary schools, including counselling for young people and Refl8¢tlve Practice for staff. Continue to run CPCAB training as a funding stream al Levels 2, 3 and Diploma Level 4, Level 5 and Level 6. Contlnue to support counsellors to extend their training and exp&rience to work with Young People - our training course for this purpose has been endorsed by the accreditation body, the CPCAB. Contlnue lo seek 8UPPOrt from existlng and new funding supporters, for specific projects and to contribute towards operational costs. Seek to work in th8 Corporate space, offering emotional wellbelng workshops and therapeutic support. - Offer Reflective Practlce support In other statutory Services e.g. the polic& servlc8. Continue to track income and expenditure using Xero and lo forecast future finances accurately, Updat8 our database system for storing counsellor and client records., monitoring cllent attendance and recording notes., making appolntments., Improvlng our collection and reportlng of linical evaluation. STRUCTURE, GOVERNANCE AND MANAGEMENT Governlng document The ch8rity was registered as a CIO on 13 Feb 2018. The charity is controlled by a constitution. Page 5

Windsorand Maidenhead Youth and unit Counse Service ort ofthe Trustees forthe Year Ended 31 March 2024 STRUCTURE, GOVERNANCE AND MANAGEMENT Number 22 Board of Trustees Number 22 Trustees are recruited from the local community, made up of people who have Shown an interest In mental health issues. Trustees come from a variety of professional background8 and advise on their areas of expertise. For example.. those from an educational background advise on Number 22's schools, work,. a Trustee who is a retired GP advises on the organisation's Interaction with medical serviceslthe NHS. One Trustee represents The Royal Borough of Windsor and Maidenhead in line with our Constitution. Number 22's Treasurer is a retired Finance DIre￿Or. There is one young person's representative who attends ExeGutive Committee meetings lo offer opinions on Number 22's work with young people. The following key roles are currently filled - Chair of Trustees, VI￿ Chair and Treasurer. The Trust8es, the Director and the Managers make up the Executive Committee. There is a re-61eclion of TrusteeB at each AGM in line with Number 22,8 Constitution. - The votlng mechanlsm of the Executlve Committee is that a proposal is put forward and vot8d on, A motion is passed wlth a majority vole. The Executlve Committee meets six tlmes per year and additional meetings are scheduled where requlred for example finance meetings. The Executive Commtttee receive safeguarding tralning and arè all registered on the E-Learning for healthcare portal as volunteers. The ses5Ions are aligned to Volunteer Certiflcate Standards produced by Helpforce. Mandatory modules include Data Securlly, Safeguarding Adults and Chlldren, Health and Safety and Equality Diversity & Inclusion. For all newly appointed Trustees, core list of responsibllilies is provided in line with guidance from the Government and the Charlly Commisslon as well as adherence to the charity govemance code. commiltee are related. None of the executive Page 6

Windsor and Maidenhead Youth and Communit unsellin SeNice Re ort ofthe Trustees forthe Year Ended 31 March 2024 STRUCTURE, GOVERNANCE AND MANAGEMENT Organisational structure Executive Commlttee Chair Vice-chair Sally Som8Nille Kate Taylor Secretary Treasurer Karen Mellon Peter Child Committee Members Elizabeth Bailey Sue Curley Chris Duncan Carolyn Fallon Siobhan Murray Sally Wright Young People's Ropresèntatlve Zo6 Chingozha Dlrector of Servlce Shula Tajima Servlce Managers Alison Batey Damon Hall Sarah Luke Julie Murrell Emily Warburton Admlnistrator3 Anne Lang Ruksana Khan Dalia Bosnic IT Manager Lucie Lang Page 7

Windsor and Maidenhead Youth and Communil Counsellin Service Re ort of the Trustees forlhe Year Ended 31 March 2024 STRUCTURE, GOVERNANCE AND MANAGEMENT Rlsk management The trustees have a duly to identify and review the risks to whiGh the charity is exposed and to ensure appropriate controls are in place to provide reasonable assurance against fraud and error. Number 22 has considered risks to the charity. These are listed in the Risk Register which is regularly reviewed by the Trustees and the Managemènt team. Each perceived risk has a procedure in place to deal with it in the event of an occurrence. The Risk Register was last reviewed in April 2024. REFERENCE AND ADMINISTRATIVE DETAILS Registered Charity number 1177138 Prlnclpal address 4 Marlow Road Maidenhead Berkshire SL6 7YR Truste88 S Sometville S Curley S Wright K Melton P Child E Bailey G Singh (resigned 12th March 2023) D Stimson {resign6d 4th May 20231 M Luxon {resigned 11, July 2023) M A E Goford (resigned 11, July 2023) C Duncan (appointed 171h January 2023) K Taylor (appointed 23" May 2023} C Fallon {appoinled 11th July 2023) S Murray (appointed 11, July 2023) Independent Examiner Two Rivers Accountancy 38 Eton Wick Road Eton Wick Windsor Berkshire SL4 6JL Approved by order of the board of trustees on behalf by.. and signed on its S Somerville- Trustee Page 8

Inde endenl Examinerfs Re ort to the Trustees of Windsor and Maidenhead Youth and Communit Counsellin SeNi Independent examiner's report to the Irustees of Windsor and Maidenhead Youth and Communily Counselling Service report lo the charity Iruslees on my examination of the accounts of Windsor and Maidenhead Youth and Community Counselling Service (the Trust} for the year ended 31 March 2024. Responsibilities and basis of report As the charity trustees of the Trust you are responsible for the preparation of the accounts in accordance with the requirements of the Charilies Act 20111'the Acl'}. I report in respect of my examination of the Trust's accounls carried out under Section 145 of the Act and in carrying out my examination I have followed all applicable Directions given by the Charity Commission under Section 14515)Ib) of the Act. Independent examinerfs statement Since your charity's gross income exceeded £250,000 your examiner must be a member of a listed body I can confirm that l am qualified to undertake the examination because l am a member of the Association of Charter8d Certified Accountants, which is one of the listed bodies. I have completed my examination. I confirm that no material matters have come lo my attention in connection with the examination giving me cause lo believe that in any materi81 resp8Ct'. accounting records were not kept in respect of the Trust as required by Section 130 of the Act., or the accounts do not accord wtth those ￿Cords., or the accounts do not comply with the applicab18 requirements concerning the form and content of accounts Sel out in the Charities (Accounts and Reports) Regulations 2008 other than any requirement that the accounts give a true and fair view which is not a matter considered as part of an independent examination. I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a prop6r understanding of the accounts to be reached. Delia Ailott FCCA Two Rivers Accountancy 38 Elon Wick Road Eton Wick Windsor Berkshire SL4 6JL Dale.. Page 9

Windsor and Maidenhead Youth and Com nit Couns Service Statement of Financial Activities forthe Year Ended 31 March 2024 31.3.24 Total funds 31.3.23 Total funds Unrestricted Restricted fund fund Notes INCOME AND ENDOWMENTS FROM Donations and legacies 329,275 6,239 335,514 389,711 Charitable actlvlties Schools counselling Advocacy work 252,804 85,053 252,804 85,053 202,978 207,703 Supervlsion 1,602 1,602 14,283 Training courses CPCAB tralning 10,702 213,953 10,702 213,953 7,605 129,225 Burnham Health 21,430 21,430 9,365 Parents group 900 Independent v5sitors Reflectlve practlce Investment income 1,117 43,115 10,445 1,117 43,115 10,445 3,231 2,158 Total 969,496 6,239 975,735 967,159 EXPENDITURE ON Charitable activities Schools counselling Advocacy work 207,475 84,688 207,475 84,688 217,509 178,494 Supervision 77,989 77,989 77,072 Training courses 11,870 11,870 13,735 Managers CPCAB training 27,206 146,226 27,206 146,226 41,403 101,993 The notes form part of these financial statements Page 10

Windsor and Maidenhead Youth and Communit Counsellin Service Statement of Financial Activities forthe Year Ended 31 March 2024 31.3.24 Total funds 31.3.23 Total funds Unrestricted Restricted fund fund Notes Family action 2,2S1 2,281 1,121 Burnham Health 14,546 14,546 8,935 Agency couns611ing 43,554 12,319 55,873 Parents group 488 Hope project 27,144 27,144 35,212 Independent visitors Family support Reflective practice other 872 872 1,879 110 2.308 18,298 218,647 2,308 18,298 218,647 191,976 Totsl 883.084 12,319 895,403 867,927 NET INCOMEI(EXPENDITURE) 86,412 16,080) 80,332 99,232 RECONCILIATION OF FUNDS Total funds brought forward 393,306 6,080 399,386 300,154 TOTAL FUNDS CARRIED FORWARD 479,718 479,718 399,386 The notes forn part of these financial statements Page11

Windsor and Maidenhead Youth and Communit Counsellin SeNice Balance Sheet 31 March 2024 31.3.24 Total funds Unrestricted Restricted fund fund 31.3.23 Total funds Notes CURRENT ASSETS Debtors Cash at bank 158,229 703,954 158,229 703,954 134,143 578,188 862,183 862,183 712,331 CREDITORS Amounts falling due within one year 12 1382,465) (382,465) (312,945) NET CURRENT ASSETS 479,718 479,718 399,386 TOTAL ASSETS LESS CURREKr LIABILITIES 479,718 479,718 399,386 NET ASSETS 479,718 479,718 399,386 FUNDS Unrestricted funds Restricted funds 13 479,718 393,306 6,080 TOTAL FUNDS 479,718 399,386 The In ncial tatements were approved by the Board of Trustees and authorised for issue on and were signed on its behalf by: :A £oML(rfvJ S Somerville- Trustee P Child - Trustee The notes form part of these financial statements Page 12

Windsor and Maidenhead Youth and Communil Couns&llin S&rv Cash Flow Statement forthe Y6arEnded 31 March 2024 31.3.24 Notes 31.3.23 Cash flows from operatlng 8Ctivltie5 Cash generated from operations 125,766 98,585 Net cash provided by operating activities Change in cash and cash equivalents In the reportlng period Cagh and cash equival8nts atthe beglnning of the reporting period Cash and cash equivalents at the end of the reporting perlod 125,766 98,585 125,766 98,585 The notes form part of these financial statements Page 13

Windsor and Maidenhead Youth and Communit Counsellin SeNice Notes to he Cash Flowstatement forthe Year Ended 31 March 2024 RECONCILIATION OF NET INCOME TO NET CASH FLOW FROM OPERATING ACTIVITIES 31.3.24 31.3.23 Net Sncorne for the reporting period (as per the Ststement of Financial Activities) Adjustments for: Depreciation charges (Increase)/de¢rease in debtors Increasel(decrease} in creditors 80,332 99,232 574 14,927 (16,148) 124,0861 69,520 Net cash provided by opèrations 125,766 98,585 ANALYSIS OF CHANGES IN NET FUNDS At 1.4.23 Cash flow At 31,3.24 Net cash Cash al bank 578,188 125,766 703,954 578,188 125,766 703,954 Total 578,188 125,768 703,954 The not8s form part of these financial statements Page 14

Windsorand Maidenhead Youth and Communit unsellin SeNice Notes lo the Financial Statements the Year Ended 31 March 2024 ACCOUNTING POLICIES Basls of preparing the financlal statements The financial statements of the charity, which is a public benefit entity under FRS 102, have been prepared in accordan￿ with the Charllies SORP (FRS 1021 'Accounling and Reporting by Charilies.. Statement of Recommended Pra¢lice applicable to charities preparing their accounts in accordan￿ with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019),, FinanGial Reporting Standard 102 'Th& Financial Reporting Standard applicable in the UK and Republic of Ireland, and the Charities Act 2011. The financial statements have been prepared under the hlslorical cost convention. Incomè All income Is recognlsed in Ihe Statement of Financial Adivlties once the charity ha8 entitlernent to the funds, 11 is probable that the income wlll be re¢elved and the amount can be measured reliably. Donation and acres Donations and legacles are recognised when the trustees believe the funds are Ilkely to be received. In the Case of general donations, this is on r8celpt. Government nts Govemmenl grants are r8¢ognised when there Is reasonable assurance that.. {a) the entity will comply with the conditions attaching to them., and (b) the grants w511 be recelved. Grants are re¢ognised as income on 8 Systematic basis cver the periods in which the 8ntity recognises the related costs for which the grant is intended to Compensate. Gran18 received during the year were £152,389 (2023.. £181,800), Including income from The Royal Borough of Windsor & Maidenhead and NHS commissioning groups. Expendlture Liabilities are recognised as expenditure as soon as ther8 is 8 legal or conslruclive obligation committing the charity to that expenditure, it is probable that a transfer of economic benefits wlll be required in settlement and the amount of the obligation can be measur&d reliably. Expenditure Is accounted for on an accruals basis end has been classified under headings that aggregate all cost related to the category. Where costs Cannot be dlrectly attributed to particular headings they have been allocated to activities on a basis consistent with the use of resources. Charitable actlvltles Schools ounsellin The charity works closely with local schools to identify the needs of young people and to ensure that relevant support is offered. Page 15 continued...

Windsor and Maidenhead Youth and Communit ounsellin ervice Notes to the Financial Statements- continued for the Year Ended 31 March 2024 ACCOUNTING POLICIES-continued Charltable activlties A large amount of individual therapy sessions are provided In schools as well as some group work., runnlng programmes which encourage young people to consider how they fe61 about themselves and how they relate lo each other,. improving self-esteem and building confidence. This service is staffed by our counsellors who have completed additional training Child Protection & Safeguardin9 Working Therapeutically with Children and Young People- Working In S¢hools.' Policies, Procedures and Practice Incomeand expense5 are recognised overlhe pariod the service is provided. Counsellin acka es The Charity also provides counselling packages working alongside doctors and other health professionals, family group8 and parent8. Adv ac The charity offers an advocacy Service for young people who are involved with soclal care. The service is staffed by counsellors who have completed additional Iraining in advocacy. Advocacy is funded by Achieving For Children. Income and expenses are recognised over the period which the seNice is provlded. The charity offers a befriendinglmentoring s8rvice to young people In the care of the Royal Borough of Windsor and Maidenhead IRBWMI. An Independent Vlsilor is an adult friend who gives time and support lo a young person to help them develop their emotional resilience. The role of Ind8pendenl Visitor is voluntary but volunteers receive expenses for any activities undertaken and for travel to visit a young person. Fundamental to the provislon of safe, ethical and cornpetent counselling, supervision 18 vital to the practice and development of Gounsellors and is a requirement for Ihose who are on the Accredited Reglster. The charity provides supervisors and Income and expenses are recognised over the period which the service is provided. cp B and Train. inco The charity offers the CPCAB {Counselling and Psychotherapy Central Awarding Body) Progresslon Route. The CPCAB is the UK'S leading counselling awarding organisation offering courses run by counsellors for ¢ounsellors. Training income is recognised over the period over which the course is provided. Training Income received in advance is deferred and recogni58d as revenue as the services are rendered. Page 16 continued...

Windsor and Maidenhead Youth and Com unit Counsellin Service Notes to the Financial Statements - continue forthe Year Ended 31 March 2024 ACCOUNTING POUCIES - continued Charitable aGtivities Refledive Practice Th8 charity offers a ￿flectIVe practlce Servi￿ for professional in leadership roles (currently working in schools and the police),. providing support and an opportunity to reflect on the demands of their roles. Income and expenses are recognis8d over the perlod which the setvice is provided. Tanglble fixed assets Depreciation is provided at the following annual rates in order lo write off each asset over its estimated useful life. Computerequipment - 330h on cost Taxatlon The charity is exempt from tax on its charitable activitie8. Fund accountlng Unrestricted funds can be used in accordance with th8 charitable objectives at the discretion of the trustees. Restricted funds can only be used for particular restricted purposes within the objeds of the charity. Restrictions arise when specified by the donor or when funds are ralsed for particular restricted purposes. Furth&r explanation of the nature and purpose of each fund is included in the notes lo the financial slatemenls. Leasing commitments Rentals paid under operating leases are charged to the Statement of Financlal Activities on straight Ilne basis over the p8rlod of the leas8. Penslon costs and other post-retlrement beneflts The charity operates a defined contribution pension scheme. Contributions payable to the Charity's P8nsion scheme are charged lo th8 Statement of Financial Activities in the period to which they relate. Basic financlal assets Cash and cash equivalents are basic financial assets and include cash in hand, deposits held at call with banks, other short-term liquid investments with original maturities of three months or le88, and bank overdrafts. Bank overdrafts are shown within borrowings in current liabilities when applicable. Finan¢ial Instruments The charity has elected to apply the provisions of Section 11 '8asiG Financial Instruments, of FRS 102 to all of its fi'nancial instruments. Financial instruments are recognised in the charity's balance sheet when the company becomes party to the contractual provisions of the instrument. Page 17 continued...

Windsor and Maidenhead Youth and Communi Counsellin ervice Notes to the Financial Statements- continued forth Year Ended 31 March 2024 ACCOUNTING POLICIES- continued Basic flnancial assets Financial assets and liabilities are off8et, with the net amounts presented In the financial statements, when there is legally enforceable right to set off the recognised amounts and there is an intention to sèttle on a net basis or to realise the asset and settl8 the liability simultaneously. Basic flnancial assets Basic financial assets, which include dèbtors and cash and bank balances, arè Initially m8asured transaclion price including transaction costs and are subsequently carried at amortised cost using the effective interest method unless the arrangement constitul8s financing transaction, where the transaction is measured at the present value of the future receipts discounted at a market rale of interest. Financial assets classified as receivable within on8 year are not amortised. Classificatlon of fffinancSal liablllties Financlal liabilities and equity instruments are classified accordlng to the substance of the Conlraclual arrangements entered into. An equity instrument is any contract that evidences residual interest in the asset8 of the company after deducting all of its liabilities. Baslc flnanclal Ilabllltles Basic flnancial Ilabililies, includlng creditors are Initially recognised al tran5actSon price unless the arrangement constitutes a financing transactlon, where the debt instrument is measured at the present value of the future paym8nls dI5counted al a market rate of interest. Financial liabllilies classified as payable within one year are not amortised. Trade c￿ditOrS are obligations to pay for goods or servlces that have been acquired in the ordinary course of business from suppliers. Amounts payable are classified as current Ilabilitl8s if payment Is due within ane year or less. If not, they are presented as non-current Ilabilities. Trade creditors are recognised initially at transaction prlce and subsequently measured at amortised cost using the effective interest m8thod. Employee benefits The costs of short-term employee benefits are recognised as a liability and an expense. The cost of any unused holiday entitlement 18 recognised in the penod in which the employee's services are received. Termination benefits are recognised immediately 88 an expense when the company 18 demonstrably committed to terminate the employment of an employee or to provide termination b&nefits. Page 18 Continued...

Windsorand Maidenhead Youth and Communil Co sellin Servic Notes to the Financial Statements - continu d for the Year Ended 31 March 2024 DONATIONS AND LEGACIES 31.3.24 31.3.23 Donations Grants Contribution lo adminlDBS cost 180,163 152,839 2,512 206,346 181,800 1,565 335,514 389,711 Grants received, included in the above, are as follows: 31.3.24 31.3.23 Royal Borough ofwindsor & Maidenhead NHS Clinical commissioning groups 53,000 73,61)0 62,920 74,600 Children in need 8,239 24,280 Garfield Weston 20,000 20,000 152,839 181,800 INVESTMENT INCOME 31.3.24 31.3.23 Rent and room hir8 recelved 10,445 2,158 Page 19 continued...

Windsor and Maidenhead Youth and Communit Counsellin Service Notes to the Financial Statements- continued for the Year Ended 31 March 2024 INCOME FROM CHARITABLE ACTIVITIES 31.3.24 31.3.23 Schools counselling Advocacy Supervision Training income CPCAB training Burnham Health Parents group Independènt visitors Reflective pracllce 252,804 85,053 1,602 10,702 213,953 21,430 202,978 2Q7,703 14,283 7,605 129,225 9,365 900 3,231 1,117 43,115 629,776 575,290 Page 20 continued...

Windsor and Maidenhead Youth and Comm it Counsellin Service Notes to the Financial Statements- Continued for the Year Ended 31 March 2024 CHARITABLE ACTIVITIES COSTS Direct Costs Schools counselling Advocacy work Supervision Training courses Managers CPCAB training Family action Burnham Health Agency counselling Hope project Independent visitors Family support Reflectivè practice 207,475 84,688 77,989 11,870 27,206 146,226 2,281 14,546 55,873 27,144 872 2,308 18,298 676,756 Page21 continued...

Windsor and Maidenhead Youth and Communit nsellin Service Notes to the Financial Statements- continued for the Year Ended 31 March 2024 SUPPORT COSTS Information technology Management Finance Oth8r re80urces expended 160,343 826 14,684 Governance costs Other Totals Other resources expended 28,828 10,780 215,459 TRUSTEES, REMUNERATION AND BENEFITS There were no trustees, remuneration or other benefits for the year ended 31 March 2024 nor for the year ended 31 March 2023. Tru8ts88' expenses There were no trustees, expenses paid for the year ended 31 March 2024 nor for the year ended 31 March 2023. STAFF COSTS 31.3.24 31.3.23 Wages and salarie8 Social security cost8 Oth8r pension costs 188,809 10,300 11,354 180,262 7,425 13,575 210,463 201,262 The average monthty number of employees during the year was a8 follows.. 31.3.24 Management Adminislralion Schools counselling 31.3.23 13 13 No employees received emoluments in excess of £60,000. Page 22 continued...

Windsor and Maidenhead Youth and Communit nsellin ice Notes lo the Financial Statements- continued for the Year Ended 31 March 2024 COMPARATIVES FOR THE STATEMENT OF FINANCIALACTIVITIES Unrestricted Restrithd fund fund Total fund8 INCOME AND ENDOWMENTS FROM Donations and legacies Charitable activitles 365,431 24,280 389,711 Schools counselling Advocacy work 202,978 207,703 202,978 207,703 Supervision 14,283 14,283 Tralning courses CPCAB training 7,605 129,225 7,605 129,225 Burnham Health 9,385 9,365 Parents group 900 Independent visltors 3,231 3,231 Investment Income 2,158 2,158 Total 942,879 24,280 967,159 EXPENDITURE ON Charitable activities Schools counselling Advocacy work 217,509 178,494 217,509 178,494 Supervision 75.872 1,200 77,072 Trainlng courses 13,735 13,735 Managers CPCAB training Family action 24,403 101,993 1,121 17.000 41,403 101,993 1,121 Page 23 ontinued...

Windsor and Maidenhead Youth and Communit Co sellin Notes to the Financial Statements- continued for the Year Ended 31 March 2024 COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES - continued Unrestricted Reslrided fund fund Total funds Bumham Hèalth Parents group Hope proj8Ct Independent visitors Family support other 6,935 488 35,212 1,879 110 191,976 8,935 488 35,212 1,879 110 191,976 Total 849,727 18,200 867,927 NET INCOME 93,152 6,080 99,232 RECONCILIATION OF FUNDS Total funds brought fornard 300,154 300,154 TOTAL FUNDS CARRIED FORWARD 393,306 6,080 399,386 10. TANGIBLE FIXED ASSETS Computer equipment COST At 1 April 2023 and 31 March 2024 1,720 DEPRECIATION At 1 April 2023 and 31 March 2024 1,720 NET BOOK VALUE At 31 March 2024 At 31 March 2023 Page 24 continued...

ndsorand Maidenhead Youth a Communit Counsellin ice Notes to the Financial Statements- Gon f r the Year Ended 31 March 2024 inued 11. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 31.3.24 31.3.23 Trade debtors Other debtors Prepayments and accru8d income 116,275 99,863 55 34,225 41,954 158,229 134,143 12. CREDITORS.. AMOUNTS FALLING DUE WITHIN ONE YEAR 31.3.24 31.3.23 Trade creditors Taxation and social security Other creditors 67,259 4,484 310,722 71,212 4,887 236,846 382,465 312,945 Included in creditors Is deferred income, As noted In the accounting policles, the Charity includes income in the SOFA once it is entitled to that income. In the case of income received for Irainlng courses, income is deferred and matched to the costs when the ¢ourse lakes place. In the case of project income, a grant may be provlded to cover a certaln period oftime, and the costs will be spent over the same period. The Income is, therefore, spllt over the tem in accordance with the performance of th8 lasks relating lo that project. 13. MOVEMENT IN FUNDS Net movement in funds Al 1.4.23 31.3.24 Unrestricted fund8 General fund 393,306 86,412 479,718 Restricted funds Childrèn in need 6,080 {6,080) TOTAL FUNDS 399,386 80,332 479,718 Page 25 continued...

Windsor and Maidenhead Youth a ommunit Counsellin se￿ICe Noles to the Financial Statements- continued for the Year Ended 31 March 2024 13. MOVEMENT IN FUNDS- continued Not movement in funds, included in the above are as follows.. Incoming Resources Movement r6source8 expend6d in funds Unrestrictod funds General fund 969,496 (883,084) 86,412 Restricted funds Children in need 6,239 (12,319} {6,0801 TOTAL FUNDS 975,735 (895,403) 80,332 Comparatlv68 for movement In funds Net movement in funds At 31.3.23 At 1,4.22 Unrestricted lunds Genèral fund 300,154 93,152 393,306 Restrleted fund8 Children In need 8,080 6,080 TOTAL FUNDS 300,154 99,232 399,386 Comparative net movement in funds, included in the above are as follows.. Incoming ReSoUr￿S Movement resour￿8 expended in funds Unrestricted funds General fund 942,879 {849,727} 93,152 Restricted funds Children in need 24,280 (18,200) 6.080 TOTAL FUNDS 967,159 (887,927) 99,232 Page 26 continued...

Windsorand Maidenhead Youth and Commu Counsellin rvice Notes to the Financial Statements- continued for the Year Ended 1 March 2024 13. MOVEMENT IN FUNDS- continued A current y8ar12 months and prior year12 months combined position is as follows.. Nel movement in funds At 31.3.24 Al 1.4.22 Unrestricted funds General fund 300,154 179,564 479,718 TOTAL FUNDS 300,154 179,5e4 479,718 A current year 12 months and prlor year 12 months cornbined net movement In funds, included in the above are as follows.. Incoming resourc85 Resource8 Movem6nt expended in funds Unrestrlct8d funds General fund 1,S12,375 11,732,811) 179,564 Restrlctèd funds Children in need 30,519 130,519) TOTAL FUNDS 1,942,894 (1,763,330) 179,564 14. RELATED PARTY DISCLOSURES There were no related party transactions for the year ended 31 March 2024. Page 27

REGISTERED CHARITY NUMBER: 1177138 ort ofthe Trustees and naudited Financial S tements for the Year Ended 31 Mar h 2024 Windsorand Maidenhead Youth and Com unit Couns8 SeNic6 Two Rivers Accountancy 38 Eton Wick Road Eton Wick Windsor Berkshire SL4 6JL

Windsor and Maidenhead Youth and Communit Counsellin Service Contents of the Financial Sta ements for he Year Ended 31 March 2024 Page Report of the Trustees Independent Examinevs R&port Statement of Financial AGtivitie8 10 to 11 Balance Sheet 12 Cash Flow Statement 13 Notes to the Cash Flow Statement 14 Notes lo the Financlal Statements 15 to 27

Windsor and Maidenhead Youth and Communit Counsellin SeNice ort oflhe Trustees for the Year Ended 31 March 2024 Chairman's Statement for the Flnancial Report We are pleased to present the financial report for 2023124. The year has seen the charity make progress through the management of a number of incom6 streams.. Fundraising Joint commissioning from Achieving for Children (for The Royal Borough of Windsor and Maidenhead) and the NHS Friml8y Health and Care ICS Schools, Counselling Service Commlssioned Advocacy SeNice Delivery of Counsellor Tralning Courses Reflective Practice to Schools Counselling servlce to a GPIHeallh Centre This strategic approach to managing our finan￿S has put us in a favourable financial posrtion. Our surplus al the end of this year is required for (1) holding reserves as necessitated by The Charity Commission {2) fundraising grants whl¢h are s6t agaln8t projects that are continuing into the following financial year. The Tru81ees are very aware of the good leadership and management that has led to thls state of affairs and wlsh to thank the Director and her team for their dedicated work. Wlnd80r & Maidenhead Youth and Community Counselling S8rvlce18 known to our seNlce users as Number 22 Community Counselling SeNices. OBJECTIVES AND ACTIVITIES Objectivos and aims The objecllves of the organlsalion are the advancement of educatlon, the furtheranc8 of health and the relief of poverty, distress and sickness of young people, families and carers in the communit1&8 of Windsor, Maidenhead, Slough and the surrounding areas. Activities will take pla￿ on three sites. Thè charity will maintain and conllnue to develop further a youth and communlty counselling serni￿ for the giving of indlvidual or group ¢oun8elling and support. Page 1

Windsor and Maidenhead Youth and Communi Couns8llin ervice ort ofthe Trustees forthe Year Ended 31 March 2024 OBJECTIVES AND ACTIVITIES Significant activities 1. The delivery of free at the point of use counselllng to young people and adults in the community who may come to the seNice of their own accord. Referrals ar6 also taken from.. - GP surgeries Social services - CAMHS Schools Talking Thèrapie5 Other statutory and voluntary seNice8 Many self-r8ferrals 2. A commissioned Advocacy s6rvice for children and young people who are involv6d with soclal care, either as a looked-after child or subject to a child protection order. 3. Indlvidual and group counselling in schools - the provision of a low-cost counselllng service. 4. CPCAB training to prospective counsellors. 5. Fundraising to support the above. 6. Support Lin8 @ 22 - a t81ephone 8UPPOrt line for young people and adults. Bookable one off appointments for therapeutic work, questions about mental health Issu88 and local servlce8 etc. 7. Reflective practlce - a service for professionals In leadership roles (currently working in schools and the police)., prcviding support and an opportunity to reflect on the demands of Iheir role8. Publ1¢ beneflt Number 22 is a vital resource within the local communities of Slough, Maldenhead and Windsor providing free support to young people, adults, families and carers. In 2023124 we have continued to see an increase in demand for our services., as young people and adults ask for our support in ever increasing numbers. As a local charity, now mor8 than ever, it is Important that our Community can easily access the support they need in these challenging times and reduce the burden on statutory Servi￿8. Our priorities contlnue to be to maintaln the quality cf the servic8s we offer and to expand our capacity to meet the ever increasing demand. We conlinue to develop new areas of funding for specific projects as well as ensuring therè is a contribution towards our operational costs. Volunteers In 2023124, 203 counsellors offered over 31,914 counselllng hours plus 2,212 Advocacy hours. Many of these hours have been delivered to young people in both the agency and in schools. This work requires additional experience and training and some of these hours are remunerated. A number of adults have been seen within our Hope@22 project which is for clients expressing suicidal thoughts. The coun5ellors who carry out this work are remunerated. Everyone who is paid by Ihe agency for counselling work is required to offer voluntary hours. Page 2

Windsor and Maidenhead Youth and Com unit Counsellin SeNice Re ort of the Trustees for the Year Ended 31 March 2024 ACHIEVEMENT AND PERFORMANCE Charitable activities Our blended service of face-to-face work and remote woth continu8s and has been welcomed and well used by our clients. Fundraising actlvlties Our fundraising has centred around bidding for funds from grant givers whose aims and objectives align with Number 22. In 2023124 this donor base has expanded to include new foundatlons and trusts who haven't donated to Number 22 before. For several year8, one large donation has supported our work wlth clients who are feeling suicidal and as this funding has come lo an end, we are delighted that the Berkshire Community Foundation has helped us to secure new funding 80 that we can continue this project for the next three years. In 2023124, generous donations have come from The Spcore, Merry & Rixrnan Foundation, The Louis Baylis Charitable Trust, Th8 Shanly Foundation, The Windsor and Maidenhead Christian Trust, The Garfield Weston Foundatlon, The Prince Philip Trust, The Heathrow Community Trust, The Mobbs Memorial Trust, The Englefield Charitable Trust, RWS Foundation, Slough Better Care Fund, St Luke's Church Maidenhead, The Syder Foundation, Th& David Brownlow Charitabl8 Foundatlon and two donors who wish to remain anonymous. We have also received a number of donations from ¢llents. We received the final payments from our Childr8n in Need grant. Key Perfom7anco Indicators As an organisation, we measure our performance in the followlng areas.. Number 22,8 KPIS are reported quarterly to our commissioners the NHS Frlmley Héalth and Care ICS and Achieving for Children (for The Royal 8orough ofwindsor & Maidenhead). The charity uses clinical evalualion tools and cllent feedback forms to report on clinical performance. The results are in the accompanying Annual Report. The Counselling and Psychotherapy Central Awarding Body monltors the performance of our counsellor training programme. Number 22's Advocacy service Is monitored by the attendan￿ of the Director at the annual performance board ofAchieving for Children. Number 22's rnanagement team ￿pOrt bi-monthly to the Board of Trustees. The Gharity's Annual Report is available to the general public on our website and a180 Submitted to the Charity Commission. Page 3

Windsor and Maidenhead Youth and mmunit Counsellin Service ort ofthe Trustees for the Year Ended 31 March 2024 FINANCIAL REVIEW Financial position and principal funding sources The Statement of Financial activities for the year ended 31 March 2024 presents a strong financial position to carry forward into 2024125. With an incom8 Of £975,734119/0 year on year growth) and expenditure of £895,402 (3°/D year on year growth) we have had more funds to 8UPPOrt and increase our core activity of delivering counselling services to the communities within which we work. Our schools, work, reflective practice work and CPCAB training courses have supported the core obj8¢tives of the charity and havè also been designed to bring funds into the Charity and to make contribution to L)ur running costs. The Advocacy service is drawing to a close in 2024125. Achieving for Children (for The Royal Borough of Windsor and Maidenhead) and the NHS Frimley Health & Car& ICS jointly commission Number 22's service. Their baselinè funding makes up 9% ofour total income and makes a valuable and much needed contribution to our running oosts. Reserves policy The Number 22 reserves policy aims to ensure our work Is protected from the rlsk of disruption at short notice due lo a lack of funds, whllst at the same tlme ensurlng we do not retain funds for longer than required. The Charlty Commission require Number 22 to have a reserv6s policy In place which we have set at 6-9 months of general exp8ndllure and we are confident that the current reseNes shown in note 14 of the accounts are sufficient for Ihose needs. Golng concern As we close our 2023124 year, the Number 22 accounts present a strong flnanclal position to carry fornard into 2024125, due to the revenue generating streams and our fundraising. Vve conllnue lo be extremely ambitlous lo work with as many clients as we can, demand has never be6n hi9h8r and statutory seNices continue to refer many clients to Number 22. The gen8rosity of our donor8 allows us lo continue the work that we do. Page 4

Windsorand Maidenhead Youth and Communit Counsellin Serv ort ofthe Trustees forthe Year Ended 31 March 2024 FUTURE PLANS In the coming year we plan to.. Continue to increase the counselling provision tc meet demand., offering a blended serviGe of remote and face to fa￿ work. Continue to develop means of reducing the waiting list for example project work and one off counselling sessions via SupportLine@22. Contlnue to develop the range of work in Prlmary, Middle and Secondary schools, including counselling for young people and Refl8¢tlve Practice for staff. Continue to run CPCAB training as a funding stream al Levels 2, 3 and Diploma Level 4, Level 5 and Level 6. Contlnue to support counsellors to extend their training and exp&rience to work with Young People - our training course for this purpose has been endorsed by the accreditation body, the CPCAB. Contlnue lo seek 8UPPOrt from existlng and new funding supporters, for specific projects and to contribute towards operational costs. Seek to work in th8 Corporate space, offering emotional wellbelng workshops and therapeutic support. - Offer Reflective Practlce support In other statutory Services e.g. the polic& servlc8. Continue to track income and expenditure using Xero and lo forecast future finances accurately, Updat8 our database system for storing counsellor and client records., monitoring cllent attendance and recording notes., making appolntments., Improvlng our collection and reportlng of linical evaluation. STRUCTURE, GOVERNANCE AND MANAGEMENT Governlng document The ch8rity was registered as a CIO on 13 Feb 2018. The charity is controlled by a constitution. Page 5

Windsorand Maidenhead Youth and unit Counse Service ort ofthe Trustees forthe Year Ended 31 March 2024 STRUCTURE, GOVERNANCE AND MANAGEMENT Number 22 Board of Trustees Number 22 Trustees are recruited from the local community, made up of people who have Shown an interest In mental health issues. Trustees come from a variety of professional background8 and advise on their areas of expertise. For example.. those from an educational background advise on Number 22's schools, work,. a Trustee who is a retired GP advises on the organisation's Interaction with medical serviceslthe NHS. One Trustee represents The Royal Borough of Windsor and Maidenhead in line with our Constitution. Number 22's Treasurer is a retired Finance DIre￿Or. There is one young person's representative who attends ExeGutive Committee meetings lo offer opinions on Number 22's work with young people. The following key roles are currently filled - Chair of Trustees, VI￿ Chair and Treasurer. The Trust8es, the Director and the Managers make up the Executive Committee. There is a re-61eclion of TrusteeB at each AGM in line with Number 22,8 Constitution. - The votlng mechanlsm of the Executlve Committee is that a proposal is put forward and vot8d on, A motion is passed wlth a majority vole. The Executlve Committee meets six tlmes per year and additional meetings are scheduled where requlred for example finance meetings. The Executive Commtttee receive safeguarding tralning and arè all registered on the E-Learning for healthcare portal as volunteers. The ses5Ions are aligned to Volunteer Certiflcate Standards produced by Helpforce. Mandatory modules include Data Securlly, Safeguarding Adults and Chlldren, Health and Safety and Equality Diversity & Inclusion. For all newly appointed Trustees, core list of responsibllilies is provided in line with guidance from the Government and the Charlly Commisslon as well as adherence to the charity govemance code. commiltee are related. None of the executive Page 6

Windsor and Maidenhead Youth and Communit unsellin SeNice Re ort ofthe Trustees forthe Year Ended 31 March 2024 STRUCTURE, GOVERNANCE AND MANAGEMENT Organisational structure Executive Commlttee Chair Vice-chair Sally Som8Nille Kate Taylor Secretary Treasurer Karen Mellon Peter Child Committee Members Elizabeth Bailey Sue Curley Chris Duncan Carolyn Fallon Siobhan Murray Sally Wright Young People's Ropresèntatlve Zo6 Chingozha Dlrector of Servlce Shula Tajima Servlce Managers Alison Batey Damon Hall Sarah Luke Julie Murrell Emily Warburton Admlnistrator3 Anne Lang Ruksana Khan Dalia Bosnic IT Manager Lucie Lang Page 7

Windsor and Maidenhead Youth and Communil Counsellin Service Re ort of the Trustees forlhe Year Ended 31 March 2024 STRUCTURE, GOVERNANCE AND MANAGEMENT Rlsk management The trustees have a duly to identify and review the risks to whiGh the charity is exposed and to ensure appropriate controls are in place to provide reasonable assurance against fraud and error. Number 22 has considered risks to the charity. These are listed in the Risk Register which is regularly reviewed by the Trustees and the Managemènt team. Each perceived risk has a procedure in place to deal with it in the event of an occurrence. The Risk Register was last reviewed in April 2024. REFERENCE AND ADMINISTRATIVE DETAILS Registered Charity number 1177138 Prlnclpal address 4 Marlow Road Maidenhead Berkshire SL6 7YR Truste88 S Sometville S Curley S Wright K Melton P Child E Bailey G Singh (resigned 12th March 2023) D Stimson {resign6d 4th May 20231 M Luxon {resigned 11, July 2023) M A E Goford (resigned 11, July 2023) C Duncan (appointed 171h January 2023) K Taylor (appointed 23" May 2023} C Fallon {appoinled 11th July 2023) S Murray (appointed 11, July 2023) Independent Examiner Two Rivers Accountancy 38 Eton Wick Road Eton Wick Windsor Berkshire SL4 6JL Approved by order of the board of trustees on behalf by.. and signed on its S Somerville- Trustee Page 8

Inde endenl Examinerfs Re ort to the Trustees of Windsor and Maidenhead Youth and Communit Counsellin SeNi Independent examiner's report to the Irustees of Windsor and Maidenhead Youth and Communily Counselling Service report lo the charity Iruslees on my examination of the accounts of Windsor and Maidenhead Youth and Community Counselling Service (the Trust} for the year ended 31 March 2024. Responsibilities and basis of report As the charity trustees of the Trust you are responsible for the preparation of the accounts in accordance with the requirements of the Charilies Act 20111'the Acl'}. I report in respect of my examination of the Trust's accounls carried out under Section 145 of the Act and in carrying out my examination I have followed all applicable Directions given by the Charity Commission under Section 14515)Ib) of the Act. Independent examinerfs statement Since your charity's gross income exceeded £250,000 your examiner must be a member of a listed body I can confirm that l am qualified to undertake the examination because l am a member of the Association of Charter8d Certified Accountants, which is one of the listed bodies. I have completed my examination. I confirm that no material matters have come lo my attention in connection with the examination giving me cause lo believe that in any materi81 resp8Ct'. accounting records were not kept in respect of the Trust as required by Section 130 of the Act., or the accounts do not accord wtth those ￿Cords., or the accounts do not comply with the applicab18 requirements concerning the form and content of accounts Sel out in the Charities (Accounts and Reports) Regulations 2008 other than any requirement that the accounts give a true and fair view which is not a matter considered as part of an independent examination. I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a prop6r understanding of the accounts to be reached. Delia Ailott FCCA Two Rivers Accountancy 38 Elon Wick Road Eton Wick Windsor Berkshire SL4 6JL Dale.. Page 9

Windsor and Maidenhead Youth and Com nit Couns Service Statement of Financial Activities forthe Year Ended 31 March 2024 31.3.24 Total funds 31.3.23 Total funds Unrestricted Restricted fund fund Notes INCOME AND ENDOWMENTS FROM Donations and legacies 329,275 6,239 335,514 389,711 Charitable actlvlties Schools counselling Advocacy work 252,804 85,053 252,804 85,053 202,978 207,703 Supervlsion 1,602 1,602 14,283 Training courses CPCAB tralning 10,702 213,953 10,702 213,953 7,605 129,225 Burnham Health 21,430 21,430 9,365 Parents group 900 Independent v5sitors Reflectlve practlce Investment income 1,117 43,115 10,445 1,117 43,115 10,445 3,231 2,158 Total 969,496 6,239 975,735 967,159 EXPENDITURE ON Charitable activities Schools counselling Advocacy work 207,475 84,688 207,475 84,688 217,509 178,494 Supervision 77,989 77,989 77,072 Training courses 11,870 11,870 13,735 Managers CPCAB training 27,206 146,226 27,206 146,226 41,403 101,993 The notes form part of these financial statements Page 10

Windsor and Maidenhead Youth and Communit Counsellin Service Statement of Financial Activities forthe Year Ended 31 March 2024 31.3.24 Total funds 31.3.23 Total funds Unrestricted Restricted fund fund Notes Family action 2,2S1 2,281 1,121 Burnham Health 14,546 14,546 8,935 Agency couns611ing 43,554 12,319 55,873 Parents group 488 Hope project 27,144 27,144 35,212 Independent visitors Family support Reflective practice other 872 872 1,879 110 2.308 18,298 218,647 2,308 18,298 218,647 191,976 Totsl 883.084 12,319 895,403 867,927 NET INCOMEI(EXPENDITURE) 86,412 16,080) 80,332 99,232 RECONCILIATION OF FUNDS Total funds brought forward 393,306 6,080 399,386 300,154 TOTAL FUNDS CARRIED FORWARD 479,718 479,718 399,386 The notes forn part of these financial statements Page11

Windsor and Maidenhead Youth and Communit Counsellin SeNice Balance Sheet 31 March 2024 31.3.24 Total funds Unrestricted Restricted fund fund 31.3.23 Total funds Notes CURRENT ASSETS Debtors Cash at bank 158,229 703,954 158,229 703,954 134,143 578,188 862,183 862,183 712,331 CREDITORS Amounts falling due within one year 12 1382,465) (382,465) (312,945) NET CURRENT ASSETS 479,718 479,718 399,386 TOTAL ASSETS LESS CURREKr LIABILITIES 479,718 479,718 399,386 NET ASSETS 479,718 479,718 399,386 FUNDS Unrestricted funds Restricted funds 13 479,718 393,306 6,080 TOTAL FUNDS 479,718 399,386 The In ncial tatements were approved by the Board of Trustees and authorised for issue on and were signed on its behalf by: :A £oML(rfvJ S Somerville- Trustee P Child - Trustee The notes form part of these financial statements Page 12

Windsor and Maidenhead Youth and Communil Couns&llin S&rv Cash Flow Statement forthe Y6arEnded 31 March 2024 31.3.24 Notes 31.3.23 Cash flows from operatlng 8Ctivltie5 Cash generated from operations 125,766 98,585 Net cash provided by operating activities Change in cash and cash equivalents In the reportlng period Cagh and cash equival8nts atthe beglnning of the reporting period Cash and cash equivalents at the end of the reporting perlod 125,766 98,585 125,766 98,585 The notes form part of these financial statements Page 13

Windsor and Maidenhead Youth and Communit Counsellin SeNice Notes to he Cash Flowstatement forthe Year Ended 31 March 2024 RECONCILIATION OF NET INCOME TO NET CASH FLOW FROM OPERATING ACTIVITIES 31.3.24 31.3.23 Net Sncorne for the reporting period (as per the Ststement of Financial Activities) Adjustments for: Depreciation charges (Increase)/de¢rease in debtors Increasel(decrease} in creditors 80,332 99,232 574 14,927 (16,148) 124,0861 69,520 Net cash provided by opèrations 125,766 98,585 ANALYSIS OF CHANGES IN NET FUNDS At 1.4.23 Cash flow At 31,3.24 Net cash Cash al bank 578,188 125,766 703,954 578,188 125,766 703,954 Total 578,188 125,768 703,954 The not8s form part of these financial statements Page 14

Windsorand Maidenhead Youth and Communit unsellin SeNice Notes lo the Financial Statements the Year Ended 31 March 2024 ACCOUNTING POLICIES Basls of preparing the financlal statements The financial statements of the charity, which is a public benefit entity under FRS 102, have been prepared in accordan￿ with the Charllies SORP (FRS 1021 'Accounling and Reporting by Charilies.. Statement of Recommended Pra¢lice applicable to charities preparing their accounts in accordan￿ with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019),, FinanGial Reporting Standard 102 'Th& Financial Reporting Standard applicable in the UK and Republic of Ireland, and the Charities Act 2011. The financial statements have been prepared under the hlslorical cost convention. Incomè All income Is recognlsed in Ihe Statement of Financial Adivlties once the charity ha8 entitlernent to the funds, 11 is probable that the income wlll be re¢elved and the amount can be measured reliably. Donation and acres Donations and legacles are recognised when the trustees believe the funds are Ilkely to be received. In the Case of general donations, this is on r8celpt. Government nts Govemmenl grants are r8¢ognised when there Is reasonable assurance that.. {a) the entity will comply with the conditions attaching to them., and (b) the grants w511 be recelved. Grants are re¢ognised as income on 8 Systematic basis cver the periods in which the 8ntity recognises the related costs for which the grant is intended to Compensate. Gran18 received during the year were £152,389 (2023.. £181,800), Including income from The Royal Borough of Windsor & Maidenhead and NHS commissioning groups. Expendlture Liabilities are recognised as expenditure as soon as ther8 is 8 legal or conslruclive obligation committing the charity to that expenditure, it is probable that a transfer of economic benefits wlll be required in settlement and the amount of the obligation can be measur&d reliably. Expenditure Is accounted for on an accruals basis end has been classified under headings that aggregate all cost related to the category. Where costs Cannot be dlrectly attributed to particular headings they have been allocated to activities on a basis consistent with the use of resources. Charitable actlvltles Schools ounsellin The charity works closely with local schools to identify the needs of young people and to ensure that relevant support is offered. Page 15 continued...

Windsor and Maidenhead Youth and Communit ounsellin ervice Notes to the Financial Statements- continued for the Year Ended 31 March 2024 ACCOUNTING POLICIES-continued Charltable activlties A large amount of individual therapy sessions are provided In schools as well as some group work., runnlng programmes which encourage young people to consider how they fe61 about themselves and how they relate lo each other,. improving self-esteem and building confidence. This service is staffed by our counsellors who have completed additional training Child Protection & Safeguardin9 Working Therapeutically with Children and Young People- Working In S¢hools.' Policies, Procedures and Practice Incomeand expense5 are recognised overlhe pariod the service is provided. Counsellin acka es The Charity also provides counselling packages working alongside doctors and other health professionals, family group8 and parent8. Adv ac The charity offers an advocacy Service for young people who are involved with soclal care. The service is staffed by counsellors who have completed additional Iraining in advocacy. Advocacy is funded by Achieving For Children. Income and expenses are recognised over the period which the seNice is provlded. The charity offers a befriendinglmentoring s8rvice to young people In the care of the Royal Borough of Windsor and Maidenhead IRBWMI. An Independent Vlsilor is an adult friend who gives time and support lo a young person to help them develop their emotional resilience. The role of Ind8pendenl Visitor is voluntary but volunteers receive expenses for any activities undertaken and for travel to visit a young person. Fundamental to the provislon of safe, ethical and cornpetent counselling, supervision 18 vital to the practice and development of Gounsellors and is a requirement for Ihose who are on the Accredited Reglster. The charity provides supervisors and Income and expenses are recognised over the period which the service is provided. cp B and Train. inco The charity offers the CPCAB {Counselling and Psychotherapy Central Awarding Body) Progresslon Route. The CPCAB is the UK'S leading counselling awarding organisation offering courses run by counsellors for ¢ounsellors. Training income is recognised over the period over which the course is provided. Training Income received in advance is deferred and recogni58d as revenue as the services are rendered. Page 16 continued...

Windsor and Maidenhead Youth and Com unit Counsellin Service Notes to the Financial Statements - continue forthe Year Ended 31 March 2024 ACCOUNTING POUCIES - continued Charitable aGtivities Refledive Practice Th8 charity offers a ￿flectIVe practlce Servi￿ for professional in leadership roles (currently working in schools and the police),. providing support and an opportunity to reflect on the demands of their roles. Income and expenses are recognis8d over the perlod which the setvice is provided. Tanglble fixed assets Depreciation is provided at the following annual rates in order lo write off each asset over its estimated useful life. Computerequipment - 330h on cost Taxatlon The charity is exempt from tax on its charitable activitie8. Fund accountlng Unrestricted funds can be used in accordance with th8 charitable objectives at the discretion of the trustees. Restricted funds can only be used for particular restricted purposes within the objeds of the charity. Restrictions arise when specified by the donor or when funds are ralsed for particular restricted purposes. Furth&r explanation of the nature and purpose of each fund is included in the notes lo the financial slatemenls. Leasing commitments Rentals paid under operating leases are charged to the Statement of Financlal Activities on straight Ilne basis over the p8rlod of the leas8. Penslon costs and other post-retlrement beneflts The charity operates a defined contribution pension scheme. Contributions payable to the Charity's P8nsion scheme are charged lo th8 Statement of Financial Activities in the period to which they relate. Basic financlal assets Cash and cash equivalents are basic financial assets and include cash in hand, deposits held at call with banks, other short-term liquid investments with original maturities of three months or le88, and bank overdrafts. Bank overdrafts are shown within borrowings in current liabilities when applicable. Finan¢ial Instruments The charity has elected to apply the provisions of Section 11 '8asiG Financial Instruments, of FRS 102 to all of its fi'nancial instruments. Financial instruments are recognised in the charity's balance sheet when the company becomes party to the contractual provisions of the instrument. Page 17 continued...

Windsor and Maidenhead Youth and Communi Counsellin ervice Notes to the Financial Statements- continued forth Year Ended 31 March 2024 ACCOUNTING POLICIES- continued Basic flnancial assets Financial assets and liabilities are off8et, with the net amounts presented In the financial statements, when there is legally enforceable right to set off the recognised amounts and there is an intention to sèttle on a net basis or to realise the asset and settl8 the liability simultaneously. Basic flnancial assets Basic financial assets, which include dèbtors and cash and bank balances, arè Initially m8asured transaclion price including transaction costs and are subsequently carried at amortised cost using the effective interest method unless the arrangement constitul8s financing transaction, where the transaction is measured at the present value of the future receipts discounted at a market rale of interest. Financial assets classified as receivable within on8 year are not amortised. Classificatlon of fffinancSal liablllties Financlal liabilities and equity instruments are classified accordlng to the substance of the Conlraclual arrangements entered into. An equity instrument is any contract that evidences residual interest in the asset8 of the company after deducting all of its liabilities. Baslc flnanclal Ilabllltles Basic flnancial Ilabililies, includlng creditors are Initially recognised al tran5actSon price unless the arrangement constitutes a financing transactlon, where the debt instrument is measured at the present value of the future paym8nls dI5counted al a market rate of interest. Financial liabllilies classified as payable within one year are not amortised. Trade c￿ditOrS are obligations to pay for goods or servlces that have been acquired in the ordinary course of business from suppliers. Amounts payable are classified as current Ilabilitl8s if payment Is due within ane year or less. If not, they are presented as non-current Ilabilities. Trade creditors are recognised initially at transaction prlce and subsequently measured at amortised cost using the effective interest m8thod. Employee benefits The costs of short-term employee benefits are recognised as a liability and an expense. The cost of any unused holiday entitlement 18 recognised in the penod in which the employee's services are received. Termination benefits are recognised immediately 88 an expense when the company 18 demonstrably committed to terminate the employment of an employee or to provide termination b&nefits. Page 18 Continued...

Windsorand Maidenhead Youth and Communil Co sellin Servic Notes to the Financial Statements - continu d for the Year Ended 31 March 2024 DONATIONS AND LEGACIES 31.3.24 31.3.23 Donations Grants Contribution lo adminlDBS cost 180,163 152,839 2,512 206,346 181,800 1,565 335,514 389,711 Grants received, included in the above, are as follows: 31.3.24 31.3.23 Royal Borough ofwindsor & Maidenhead NHS Clinical commissioning groups 53,000 73,61)0 62,920 74,600 Children in need 8,239 24,280 Garfield Weston 20,000 20,000 152,839 181,800 INVESTMENT INCOME 31.3.24 31.3.23 Rent and room hir8 recelved 10,445 2,158 Page 19 continued...

Windsor and Maidenhead Youth and Communit Counsellin Service Notes to the Financial Statements- continued for the Year Ended 31 March 2024 INCOME FROM CHARITABLE ACTIVITIES 31.3.24 31.3.23 Schools counselling Advocacy Supervision Training income CPCAB training Burnham Health Parents group Independènt visitors Reflective pracllce 252,804 85,053 1,602 10,702 213,953 21,430 202,978 2Q7,703 14,283 7,605 129,225 9,365 900 3,231 1,117 43,115 629,776 575,290 Page 20 continued...

Windsor and Maidenhead Youth and Comm it Counsellin Service Notes to the Financial Statements- Continued for the Year Ended 31 March 2024 CHARITABLE ACTIVITIES COSTS Direct Costs Schools counselling Advocacy work Supervision Training courses Managers CPCAB training Family action Burnham Health Agency counselling Hope project Independent visitors Family support Reflectivè practice 207,475 84,688 77,989 11,870 27,206 146,226 2,281 14,546 55,873 27,144 872 2,308 18,298 676,756 Page21 continued...

Windsor and Maidenhead Youth and Communit nsellin Service Notes to the Financial Statements- continued for the Year Ended 31 March 2024 SUPPORT COSTS Information technology Management Finance Oth8r re80urces expended 160,343 826 14,684 Governance costs Other Totals Other resources expended 28,828 10,780 215,459 TRUSTEES, REMUNERATION AND BENEFITS There were no trustees, remuneration or other benefits for the year ended 31 March 2024 nor for the year ended 31 March 2023. Tru8ts88' expenses There were no trustees, expenses paid for the year ended 31 March 2024 nor for the year ended 31 March 2023. STAFF COSTS 31.3.24 31.3.23 Wages and salarie8 Social security cost8 Oth8r pension costs 188,809 10,300 11,354 180,262 7,425 13,575 210,463 201,262 The average monthty number of employees during the year was a8 follows.. 31.3.24 Management Adminislralion Schools counselling 31.3.23 13 13 No employees received emoluments in excess of £60,000. Page 22 continued...

Windsor and Maidenhead Youth and Communit nsellin ice Notes lo the Financial Statements- continued for the Year Ended 31 March 2024 COMPARATIVES FOR THE STATEMENT OF FINANCIALACTIVITIES Unrestricted Restrithd fund fund Total fund8 INCOME AND ENDOWMENTS FROM Donations and legacies Charitable activitles 365,431 24,280 389,711 Schools counselling Advocacy work 202,978 207,703 202,978 207,703 Supervision 14,283 14,283 Tralning courses CPCAB training 7,605 129,225 7,605 129,225 Burnham Health 9,385 9,365 Parents group 900 Independent visltors 3,231 3,231 Investment Income 2,158 2,158 Total 942,879 24,280 967,159 EXPENDITURE ON Charitable activities Schools counselling Advocacy work 217,509 178,494 217,509 178,494 Supervision 75.872 1,200 77,072 Trainlng courses 13,735 13,735 Managers CPCAB training Family action 24,403 101,993 1,121 17.000 41,403 101,993 1,121 Page 23 ontinued...

Windsor and Maidenhead Youth and Communit Co sellin Notes to the Financial Statements- continued for the Year Ended 31 March 2024 COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES - continued Unrestricted Reslrided fund fund Total funds Bumham Hèalth Parents group Hope proj8Ct Independent visitors Family support other 6,935 488 35,212 1,879 110 191,976 8,935 488 35,212 1,879 110 191,976 Total 849,727 18,200 867,927 NET INCOME 93,152 6,080 99,232 RECONCILIATION OF FUNDS Total funds brought fornard 300,154 300,154 TOTAL FUNDS CARRIED FORWARD 393,306 6,080 399,386 10. TANGIBLE FIXED ASSETS Computer equipment COST At 1 April 2023 and 31 March 2024 1,720 DEPRECIATION At 1 April 2023 and 31 March 2024 1,720 NET BOOK VALUE At 31 March 2024 At 31 March 2023 Page 24 continued...

ndsorand Maidenhead Youth a Communit Counsellin ice Notes to the Financial Statements- Gon f r the Year Ended 31 March 2024 inued 11. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 31.3.24 31.3.23 Trade debtors Other debtors Prepayments and accru8d income 116,275 99,863 55 34,225 41,954 158,229 134,143 12. CREDITORS.. AMOUNTS FALLING DUE WITHIN ONE YEAR 31.3.24 31.3.23 Trade creditors Taxation and social security Other creditors 67,259 4,484 310,722 71,212 4,887 236,846 382,465 312,945 Included in creditors Is deferred income, As noted In the accounting policles, the Charity includes income in the SOFA once it is entitled to that income. In the case of income received for Irainlng courses, income is deferred and matched to the costs when the ¢ourse lakes place. In the case of project income, a grant may be provlded to cover a certaln period oftime, and the costs will be spent over the same period. The Income is, therefore, spllt over the tem in accordance with the performance of th8 lasks relating lo that project. 13. MOVEMENT IN FUNDS Net movement in funds Al 1.4.23 31.3.24 Unrestricted fund8 General fund 393,306 86,412 479,718 Restricted funds Childrèn in need 6,080 {6,080) TOTAL FUNDS 399,386 80,332 479,718 Page 25 continued...

Windsor and Maidenhead Youth a ommunit Counsellin se￿ICe Noles to the Financial Statements- continued for the Year Ended 31 March 2024 13. MOVEMENT IN FUNDS- continued Not movement in funds, included in the above are as follows.. Incoming Resources Movement r6source8 expend6d in funds Unrestrictod funds General fund 969,496 (883,084) 86,412 Restricted funds Children in need 6,239 (12,319} {6,0801 TOTAL FUNDS 975,735 (895,403) 80,332 Comparatlv68 for movement In funds Net movement in funds At 31.3.23 At 1,4.22 Unrestricted lunds Genèral fund 300,154 93,152 393,306 Restrleted fund8 Children In need 8,080 6,080 TOTAL FUNDS 300,154 99,232 399,386 Comparative net movement in funds, included in the above are as follows.. Incoming ReSoUr￿S Movement resour￿8 expended in funds Unrestricted funds General fund 942,879 {849,727} 93,152 Restricted funds Children in need 24,280 (18,200) 6.080 TOTAL FUNDS 967,159 (887,927) 99,232 Page 26 continued...

Windsorand Maidenhead Youth and Commu Counsellin rvice Notes to the Financial Statements- continued for the Year Ended 1 March 2024 13. MOVEMENT IN FUNDS- continued A current y8ar12 months and prior year12 months combined position is as follows.. Nel movement in funds At 31.3.24 Al 1.4.22 Unrestricted funds General fund 300,154 179,564 479,718 TOTAL FUNDS 300,154 179,5e4 479,718 A current year 12 months and prlor year 12 months cornbined net movement In funds, included in the above are as follows.. Incoming resourc85 Resource8 Movem6nt expended in funds Unrestrlct8d funds General fund 1,S12,375 11,732,811) 179,564 Restrlctèd funds Children in need 30,519 130,519) TOTAL FUNDS 1,942,894 (1,763,330) 179,564 14. RELATED PARTY DISCLOSURES There were no related party transactions for the year ended 31 March 2024. Page 27