Annual Report · 2023/24
Windsor and Maidenhead Youth and Community Counselling Service Windsor - Alma Road, SL4 3HD Maidenhead - Marlow Road, SL6 7YR Slough - Burnham Park Hall, SL1 7HR
Tel: 01628 636661 Email: info@number22.org
An initiative of Churches Together in Windsor Commissioned by Royal Borough of Windsor and Maidenhead and NHS Frimley Health ICS Registered Charity No. 1177138
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_“I am not what happened to me, I am what I choose to become”._
Carl Jung
_“How can I provide a relationship, which this person may use for their own personal growth?”_ Carl Rogers
_“You go your way, I’ll go your way too_ ” Leonard Cohen
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## Table of Contents
Mission Statement ................................................................................................................................................ 4 Number 22 Values ................................................................................................................................................. 4 Number 22 Services .............................................................................................................................................. 5 Voice of the Clients ................................................................................................................................................ 6 Client Issues ........................................................................................................................................................... 7 Chair’s Report on Behalf of the Trustees ............................................................................................................... 8 The Board of Trustees – Future Plans .................................................................................................................... 8 Director’s Report ................................................................................................................................................... 9 Receiving the Britsh Empire Medal..................................................................................................................... 10 2023/24 Delivery ................................................................................................................................................. 11 The Number 22 Team .......................................................................................................................................... 12 Voice of the counsellors ...................................................................................................................................... 15 Number 22 Provision ........................................................................................................................................... 16
Hope@22: ........................................................................................................................................................................ 16 After School@22: ............................................................................................................................................................. 16 SupportLine@22: ............................................................................................................................................................. 16 Staff Support Service: ....................................................................................................................................................... 17 Counselling in Schools ...................................................................................................................................................... 17 School Counsellor Report ................................................................................................................................................. 19 CPCAB Counsellor Training ............................................................................................................................................... 20 Student Report ................................................................................................................................................................. 21 Advocacy Service .............................................................................................................................................................. 21 Number 22 Finances ........................................................................................................................................... 22 Treasurer’s Report ............................................................................................................................................... 24 Britsh Associaton for Counselling and Psychotherapy (BACP) Ethical Framework ............................................. 25 Equal Opportunites Statement ........................................................................................................................... 25 Ways you can Support us .................................................................................................................................... 26
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## Mission Statement
To improve the mental health and resilience of people in our community, enabling them to navigate life’s challenges. Through counselling and well-being services, we provide support to empower individuals to lead fulfilling lives and to thrive.
## Number 22 Values
Our values are rooted in the principles outlined by the BACP Ethical Framework. Ensuring that we aim to provide the highest standard of care and integrity in our professional practice.
- Respect for human dignity and diversity
- Integrity and accountability
- Commitment to professional excellence
- Promoting client well-being
- Confidentiality and trust
- Fostering ethical relationships
- Social responsibility
By embodying these values, we aspire to create a professional environment that upholds the integrity of the counselling and psychotherapy profession and makes a meaningful difference in the lives of those we serve.
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## Number 22 Services
_Free Counselling for young people and adults_ - in our agency rooms and online
_Individual and group counselling in secondary schools in_ - Maidenhead, Windsor, Slough, Ascot and Marlow
_Seedlings Service_ – counselling and play therapy in primary schools
_Support Line_ – a confidential telephone service for young people and adults
_Hope@22_ – working with clients who are experiencing suicidal ideation
_Working with young carers_
_Staff Support Service_ – offering support to staff in schools, social care and emergency services
## _GP surgery partnerships_
_Training Counsellors_ – CPCAB Levels 2,3,4, 5 & 6
_FamilySupport@22_
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## Voice of the Clients
Discovering how our clients feel about the counselling we provide helps us to continue giving the best service we can. Below is some of the feedback from a selection of our clients.
_“I was pleasantly surprised by the stress-relieving effects of counselling. My counsellor possessed a gentle and compassionate nature, both in her speech and comprehension. She understands the stress and hardship I am experiencing. My recommendation for individuals facing mental stress is to seek counselling. A big thank you my counsellor and the team at the organization for their support to individuals struggling with mental stress.”_
_“Counselling enabled me to discuss thoughts and feelings that I would struggle to discuss with family or friends. It helped me process what had happened and my counsellor encouraged me to review how I felt and helped me to understand how to move forward. I’m in a much better place now than when I started counselling and have a much clearer understanding of the person I am. I also learned that I can change myself and my future, which is a powerful thought. I felt very supported by my counsellor through some very difficult times and feel I benefitted immensely from her support, patience and ability to help me process events and emotions.”_
_“It helped me to look at my life and work out why I had acted in a certain way, I also concluded that behaviours that I initially thought were not acceptable, were actually not too bad and I should be happier with who I was.”_
_“My counsellor has really helped me understand why I feel the way I do more and I’ve found it very useful to analyse why certain things make me feel a certain way. I felt I was in a very safe space to speak openly and freely.”_
_“Counselling had a huge impact on me. I was in a place where I couldn’t help myself and my counsellor helped me so much to understand my feelings and this was a safe place where I could let out my emotions and felt heard. I wish I didn’t have to cut it short due to work commitments but regardless, the short amount of time has helped me so much. I am very grateful to Number 22 for the help I was given and would recommend it to anyone. The process was fantastic.”_
_“When I started counselling my thoughts on a daily basis went to ending it all. I am now back to where I was when I was a younger, stronger person and am back to facing the quagmire of life head on. Life isn’t easy and won’t ever be easy but ducking out of existence is not the way to go.”_
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## Client Issues
Clients usually present with a multiplicity of issues, for instance a client may initially come to our service saying they are suffering from low self-esteem, however as the sessions progress, they may tell their counsellor they are being bullied and may let them know they are self-harming. Over the last year, these are the issues which our counsellors and their clients have worked on together:
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## Chair’s Report on Behalf of the Trustees
This has been a very successful year for Number 22. Our Director and Management Team have developed the provision to increase our impact within the community we serve. This year our Staff Support Service has been taken up by more schools and other organizations. The number of schools taking up our Counselling Packages has increased and our Seedlings Project with younger children is making steady progress. Our telephone helpline for young people is a valued source of support and we have now extended the offer to adults.
Our CPCAB courses have continued to fill and at the AGM we are celebrating the first cohort of students to complete Level 4 with us; they are now qualified counsellors. The solid financial position is the result of intelligent fundraising bids, commissioning from the NHS and AfC, a grant from the Better Care Fund as well as our loyal local funders who provide, each year, a valuable contribution towards our projects within Maidenhead and Windsor. Our hope is to achieve further funding to underpin initiatives in Slough.
All of our activities are kept on track by our Senior Administrator, our IT Manager and other administrative staff. Finally we must thank our amazing counsellors. The voluntary and paid work they offer is beyond value. The high standards of clinical excellence that are maintained ensure that Number 22 remains an exceptionally well respected service.
The Board of Trustees has recently welcomed three new members, each of whom has brought energy, enthusiasm and professional expertise to support our role of Governance. Three long serving Trustees will be resigning at the AGM having been in post for a considerable number of years and underpinned our development process from the inception of the CIO.
The Trustees wish to thank all those who contribute to the work of Number 22, especially the steadfast contribution of our Director and the enthusiasm and innovative thinking of our Management Team and all our Counsellors who make the needs of our clients their driving force.
_Sally Somerville_
## The Board of Trustees – Future Plans
This coming year 24/25 will be a time of change for Number 22 as our Director, Shula Tajima will be retiring. We have therefore appointed Number 22’s first CEO so that we can transition responsibilities carefully and continue to grow our offer, whilst supporting our clients, counsellors and students.
Following a search and selection process, we were very pleased to appoint our current Business Manager, Emily Warburton to the post of CEO. Emily will begin her role on 1st September, working initially alongside Shula. In the Autumn we shall start the process of appointing a new clinical lead to take over when Shula retires in 2025
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## Director’s Report
Yet again this year has been a busy one, yet again this year we delivered amazing support to the community and yet again this year we developed new projects in order to increase our delivery to reach increased demand. Despite no longer receiving advocacy referrals, which I will discuss later, we increased our overall referrals to 2,785 clients. What is even more impressive though was the support we delivered, which was 33,404 hours of support an increase of 2,292 over what we delivered last year.
I remember a few years ago positing the question, whether quantity was a good measure of our efficacy. I still recognise that the most important is quality and quantity does not always measure that clinical excellence, but I do believe that the many people who come to us demonstrates to the trust within the community when they come to 22. We have though also expanded the ways we deliver. Sometimes we have had to make difficult decisions, but always at the core of our decision making process has to be what is
in the best interest of the client. Over the last few years we worked incredibly hard to bring down our wait times for young people and we have got to the point where 80% of our under 18 year old clients are seen within 6 weeks. This is a great achievement. However we saw the wait times for adults growing steadily larger at every meeting and so we are now bringing in some innovative practices to reduce the wait times for adults.
We also decided to open up our support line to adults, and this has been a great success. We have also seen great success in the areas of the organisation that not only offers support but brings in an income stream, which we are able to put back into more delivery to our clients. The Staff Support offer has really taken off in schools and within the emergency services and Sarah has done a great job with this. Likewise our schools offer continues to grow and Alison also had another success with the Conference for Professionals who work with Young People.
This year though did see us take the strategic decision to not tender for the advocacy contract. Even though we knew this was a sound decision, I know how hard it was for Damon and his team to withdraw their support from these very vulnerable clients. Damon has worked hard with Coram Voice, the new service, to make the transition as smooth as possible, and at this time we are still supporting a small number of advocacy clients to ease the transition.
Our CPCAB delivery has also grown much faster than any of us imagined when we first embarked on this aspect of our organisation. Not only does it provide us with an income stream that can be used for our front line work, but more importantly it enables Julie and her team to teach person centred counselling to a level that we know is in the best interests of our clients. It is so lovely that this year at our AGM we are able to celebrate the graduation of that first cohort of counsellors who started on our first Level 2 and followed the programme through.
I would like to thank everyone for all their hard work over the last year. Number 22 is very much a team effort from the trustees, the volunteers, the cleaners, the management team, supervisors and the many counsellors who work within our paid projects. None of what we achieve would happen without every single one of the people here. I know I was the one who was honoured with an award, but none of it would happen without the drive, determination and compassion of the people that make Number 22 the incredibly unique place it is .
_Shula Tajima_
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## Receiving the British Empire Medal
As some of you will be aware I was awarded the BEM in The King’s Birthday Honours List. I received the medal this year in March in The Guildhall, Windsor, and I was accompanied by my two daughters. The citation was read out by Gerry Lejeune OBE Joint CEO of Berkshire Community Foundation and I have included it below.
## Citaton for Shula Tajima BEM
Shula has made a distinctive contribution to the Windsor and Maidenhead Counselling Service (WMCS). When the service lacked resource and was facing large financial pressures, Shula adapted and developed the organisation in to a more independent and freestanding charitable body. Shula has shown exceptional leadership over this period of change. Shula has a 'hands on' approach and is always available even outside her usual working hours and over and above what is expected. Shula began her career as an operational volunteer at a counselling service called
Number 22, based in Maidenhead. From an early stage, her leadership potential was evident, and she was invited to set up and work in a new organisation called Youth Talk in Windsor.
Shula went on to successfully merge these 2 services in to one single new charity - the Windsor and Maidenhead Counselling Service.
The charity has experienced, continuous rapid growth over a number of years, from 45 counsellors in 2006 to 166 counsellors in 2016. This counselling service is offered free of charge to service users. During the pandemic, when face to face counselling sessions weren't allowed, Shula quickly set up an online service so clients could still access this vital support.
On a personal level, Shula has experienced many challenges in her life.
However, she has shown great resilience and persistence in overcoming these challenges by first becoming a probation officer and then a counsellor which led her to her current career with the WMCS. Shula has made a substantial and impressive contribution to counselling in her community using her life experiences to positively change the lives of others.
Shula Tajima receives the British Empire Medal for services to the Community in Berkshire.
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**----- Start of picture text -----**
2023/24 Delivery
Number of Counselling Hours Offered
16000 15127
14000
11415
12000
10767 10652
10000
8000
6000 5386
4180
4000 2906
2212
2000
0 108 97 208 89 334
0
Agencies 18+ Agency YP Family Support Schools Support Line Staff Support Advocacy
Services
Year 22/23 Year 23/24
Total Hours Offered
Year 22/23 Year 23/24
29,897 33,584 +12% increase
Number of Referrals
2022/23
Schools
796
35%
Agency Adults 18+
1289
57%
Agency YP
180
8% 2023/24
Schools
748
27%
Agency Adults 18+
1402
51%
Agency YP
589
22%
11
Counselling Hours
**----- End of picture text -----**
## The Number 22 Team
## Executive Committee
Chair: Sally Somerville Vice Chair: Kate Taylor Secretary: Karen Melton Treasurer: Peter Child
Committee Members: Liz Bailey Sue Curley Chris Duncan Carolyn Fallon Siobhan Murray Sally Wright
Young Person Representative: Zoe Chingozha Director of Service: Shula Tajima
## Service Managers
Damon Hall
Emily Warburton
Alison Batey
Julie Murrell
Sarah Luke
## Administrators
Anne Lang Dalia Bosnic Ruksana Khan Mandy Bailey
## IT Manager
Lucie Lang
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## Our Counsellors
Abi Adeola Agnieszk Alexandra Allen Ali Alina Aman Amanda R Amanda WY Amrit Amy D Amy M Amy T Ana Angela Anita Anna Ashdeep Babs Barbara Becky Ben Ja Ben Je Bernie Beth Brenda Camilla Carly-
Anne Carole Caroline Catherine D Catherine S Cassie Catherine Chantal Charmain Claire Christopher S Christopher H Dalia Damon Dan Dawinder Debbie Denise Dominique Eleanor Ellen V Ellen C Elizabeth Emily Wa Emily Wo Emma Gr Emma Gu Emma H Emma R Eva Fifi Fiona Francis Freddie Gareth Gemma Georgina Geraldine Gina M Gina S Ginella Gurpal Gwen Hannah Harry Heather Helen A Helen M Helen P Helen W Helena Holly India Ingvild Isobel Iza Jackie Jamie Jane B Jane G Janie Jennie Jenny Jennifer Jessica B Jessica H Jo B Jo H Jo N Johanna Joanne Judith Julie D Julie I Justine Kameliya Karen Karen Katie Kelly G Kelly R Kelly H Kim Kiran Kuraisha Lauren Laura Leah Leanne Liliana Linda Lisa B Lisa F Lisa H Lisa M Lisa P Lisa B Lisa P LisaT Louisa Luani Lucy C Lucy J Lyndsey Maija Mandy Maria Marianne Marilla
Marielle Martina Melissa Micheal Micheala Michelle F Michelle J Michelle M Milly Narinder Natalie D Natalie K Nicky Nicola Nikki Nina L Nina N Noni Noreen Norma Patch Paul G Paul M Paula D Paula J Pauline Pavan Peter Petra Pina Queenie Rachel Rachel Romana Roseanne Rosemary Ramen Rox Sadia Sally A Sally M Salma Sandra Sarah B Sangi Sara Sarah Hi Sarah Hu Sarah R Sarah T Scott Selina Shash Shaheena Shradha Sonia Sophie Sophie Ke Sophie Kn Sophie M Soraya Steve Sukie Susan Susannah Tarnjoat Trish Vergine Vinika Viv Vivien Vivienne Zoe A Zoe F
School Group Counsellors Lisa Bradly Lisa Miller Chantal Line
## School Counsellors
Abi Brown Amy Day Amy Money Amy Taylor Angela Chambers Anita Pollard Becky Messitt Beth O'Keefe Ellen Cooper Emily Warburton Emma Hawkins Gill Christensen Gwen Tregunno Holly Jordan Iza White Jo Houghton Julie Duffield Justine Harvey Linda Baseley Lisa Miller Lisa Parkinson Lucy Jones Lyndsey Holmes Marielle Quinlan Melissa Gale Nicky Ashby Nina Lee Nina Nilsson Paul Matton Sadia Zaffar Samantha Bidmead Scott Hamilton Selina Kerr Shradha Tan Sophie Kearney Viv Jones Gemma Linley-Barker Joanne Hunt Kelly Gomm Kuraisha Anis Lisa Perry Mandy Bailey Marielle Quinlan Nicky Ashby Rachel Wyatt Romana Norman Samantha Bidmead Sarah Bracken
## Hope@22 Counsellors
Emma Guest Charmain Hartshorne Melissa Gale Lisa Haymes Paula Daynes Ingvild Engen Isobel Neve Jenn Craig Anna Mulcock Lilly Capuozzo Noreen Hashmi Vivien Osman Bernie. Hartshorne Sophie Mitchell
## After School @ Counsellors
Lilly Capuozzo Vivienne Shiels Susan Coffi Nina Nilsson Adeola Oke Amanda Wayling Angela Chambers Vinika Lakhiani Rachel Wyatt Bernie Hartshorne Julie Duffield Vergine Hakobyan Sophie Knight Viv Osman Shrada Tan Joanne Hunt Julie Duffield Becky Messitt Stephen Noyes Beth O'Keefe Lisa MIller Karina Kasler
Eva Ahmad Ginella Williams Emma Groves Shaheena Sharif Kameliya Taylor Peter Good Lauren Bourne Leanne Parsons Nicky Ashby
## Adults @22 Counsellors
Noreen Hashmi Sarah Reucassel Lisa Perry Eva Ahmed Lisa Haymes Soraya McLellan Vivien Osman Janie Ironside Wood Lisa Bradley Zoe Chegwiden Michael Tooley Selina Kerr Dawinder Shinhmar Susannah Nicklin Lauren Bourne Jenn Craig
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Young Carer’s Counsellor
Lisa Miller
## Support Line Counsellor
Mandy Bailey
## Staff Support Practitioners
Sharron Harrison Dominique Du Pre Lou Stratford Barbara Belmont Alison Batey Sharron Harrison Wendy Walker Melissa Gale Julie Iokiem Lisa Parkinson Pauline Hill Shamala Shaukat Ellen Cooper de-Groote Nina Nilsson Lisa Bedwell Jo Bird Emma Guest
## Cleaners
Kelly Nigel
## Advocates
Lucy Jones Rox Khan Rozxann Weston Nick Denholm Nicola McEvoy Lisa Parkinson Norma Machray Louise Marian Dee Miller Bernie Hartshorne Damon Hall Sarah Orme Pina Denholm Jaga Heys Sabina Petrine Judith Pearmain Chantal Line Lisa Miller Anna Mulcock Nina Lee Jen Morrison Ros Lawson Vinika Lakhinai Narinder Bains
## Independent Visitors
David Warburton Clint Finn
## Supervisors
Ben Jearum Lou Stratford Barbara Belmont Alison Batey Sharron Harrison Shamala Shaukat Wendy Walker Barbara Thomas Paul Cockcroft Rachel Barton Julie Murrell Deena O’Brien Lilly Capuozzo Tony Freegrove Rayna Shock Barrie Hopwood Joan Moore Mike Worrall
## Trainers
Alison Batey Damon Hall Dr Rachel Freeth Jan Hawkins Julie Murrell Lisa Thompson Mike Worrall Shula Tajima Susie Jameson Kieran McCrystal
## CPCAB Tutors
Julie Murrell Clare Franzen Dominique Du Pre Jo Bird Ben Jackson Nina Nilsson Shamala Shaukat Sophie Mitchell Roma Patel
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## Voice of the counsellors
_“I feel a huge deep sense of purpose and meaningfulness working on the Hope project - knowing that our work can be potentially life saving and offer a kind, caring and sensitive space to individuals that can be in such a vulnerable place._
_I also feel extremely appreciative for the invaluable collaborative learning experience within our supervision groups, with fellow Hope Counsellors sharing and providing insight into their client work/what they bring. The work can be emotionally intense, especially when working with potentially such high risk clients. This collaborative sharing aids personal reflection and continuous learning._
_Overall, working on the Hope project provides a unique opportunity to make a significant difference to others.”_
_“It is such a lovely thing to do, "to sit with another person who is alone" they need nothing from us but a committed and regular space to feel heard and of value. Each client leaves me with something, whether its a key word, phrase or something that has been touched upon. Sometimes, it feels extremely challenging work and its at these times we need to be able to call upon our self care, supervisor or peers for the pillars needed to support us, so that we can continue to be there and present for the clients that may have no one or nowhere else to turn. At first I felt daunted by the work and the case load, but now I wouldn't be without such rewarding and important work._
_Thank you for allowing me the privilege to work with this type of client.”_
Each year our counsellors fill in a survey. Below are words that counsellors feel reflects their experience of Number 22.
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## Number 22 Provision
Whilst a large amount of the work that we do is provided by our counsellors on a voluntary basis, we charge organisations who use our service and carry out a lot of fundraising so that we can meet our running costs and remunerate our counsellors where we can. Below are the projects/school service reports which demonstrate these areas of work within Number 22.
## Hope@22:
Our Hope project supports some of the most vulnerable clients within our community who live with suicidal ideation. This year we are delighted to have received funding to enable us to increase the level of provision for this vital and much needed service.
## After School@22:
The Afterschool Service offers young people counselling within a community setting either face to face or online. Over the last 12 months we have supported 100’s of young people and now have over 25 counsellors dedicated to working with young people afterschool. This service helps our young people better understand their emotions, learn healthy ways to cope with stress, improve self-esteem and build strong relationships, in order for them to embark on new experiences with a positive outlook.
## Quotes from parents:
_I can't thank you and the whole Number 22 counselling team for supporting my daughter, it's been life changing for our whole family._
## Quote from appointment makers:
_These sessions are often felt to be a lifeline for many of these young people, who are in many cases falling between the gaps caused by the immense strain being experienced in our education and healthcare systems. The counselling sessions offer these young people a much needed, supportive space in which to talk and to process what they are experiencing and a start in finding their own ways through their difficulties. The local community has an invaluable resource in No22 as an agency, providing absolutely essential help for our young people at this nationally and globally challenging time in history._
## Quote from a counsellor:
_It’s provided a space for young people to have the freedom to be themselves, to explore who they really are or want to be rather than the identity they and/or society projects. Have learnt so much already from the young people I’m working with, especially that they don’t feel listened to, or their opinions considered and always judged on their behaviour, even by people who are sent to help them. What we offer is a completely different and positive experience and the young people I’m working with find it surprising as they have experienced disappointment and distrust with other services. I’m hopeful that delivering a positive relationship experience will help the young people to build trust in utilising other services if needed in the future_ .
## SupportLine@22:
In 2021 we launched a telephone support line for young people aged between 11-25 years. Since this time we have seen 100’s of young people using the service to access emotional support, advice and signposting. Back in March this year we were delighted to announce we were opening the service up to adults. Since the launch of this service, we have supported over 100 young people and many adults are now also accessing the support each week.
_‘Mandy was excellent, the way she spoke and understood where I was coming from was comforting, along with the way she understood and answered back was good to hear too it made me sure she was engaging in the conversation not just listening. Helped me a lot as I was going through a rough time the night before so it was a lovely way to start my day. Thank you Mandy if you see this.’ (Age 15)._
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## Staff Support Service:
The Staff Support Service is a dedicated service designed to support staff wellbeing, foster resilience, and strengthen workplace practice by facilitating individual or group sessions.
This service is in high demand, and we are now offering this to schools and colleges across the country. We are also delighted to work alongside Thames Valley Police in offering their staff this service.
In the year ahead we are ambitious, and our aim is to continue to support any workplace that would benefit strengthening staff resilience and wellbeing.
Below is feedback we have gathered from participants:
_“I find this type of support very useful. The ability to discuss your feelings, concerns, issues etc with a professional who has a completely objective and independent perspective to be of real value. I have utilised support of a similar nature previously and will look to again. This would be an excellent resource if it could be made to be available as a regular session.” “A very useful session. A confidential space to discuss issues at home and work without any judgement. Felt lighter as a result.”_
_Counselling Service Manager – Sarah Luke_
## Counselling in Schools:
The school based counselling service continues to be an integral part of what Number 22 has to offer the community. We have a solid and excellent reputation for the work we carry out in schools. To date we work with 31 schools in Maidenhead, Windsor, Slough, Ascot and Marlow, offering group work and 1:1 counselling. The team of counsellors, who deliver this work comprises of qualified, experienced Lead counsellors and Volunteers who are completing their training. We have a team of 47 counsellors at present all of whom show true commitment and dedication for the work they do in supporting the young people. As part of the school service, we also offer a Seedlings Service, which supports children in primary schools under the age of 11yrs. The needs of the young people are often quite complex and we support our counsellors with this through supervision, CPD sessions and regular team meetings. Collaborative working in schools is vital to ensure good practice and that reporting of safeguarding is clear and effective. Our counsellors work with some incredibly difficult issues that surround young people and this year we reported 36 safeguarding concerns to Designated Safeguarding Leads in schools. I continue to attend local Borough meetings, which ensures I am kept up to date as to what other support is being delivered with our areas. Within the school service, we work collaboratively with Family Action who support young carers and the sessions offered are delivered within the school setting. With our highly regarded reputation, we are at times contacted by schools in the sad event of a critical incident. This year we supported the staff and students at Eton College following the sudden death of a student. The team of counsellors were amazing and we were able to respond within 24hours, providing support at the most difficult time. The College were truly impressed and very grateful for the professionalism shown by our counsellors. I would also like to take this opportunity of thanking them again for all that they did at such short notice. It continues to be a pleasure to work in the role of counselling service manager for schools and I am very proud of the team I work with who make the school service a huge success……Thank you!!
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## Conference
We were extremely proud and pleased to run our first ever Conference for professionals on the 26th March 2024, ‘The Power of Identity…This is me’. The event took a lot of hard work from all of the team and I would like to say a big thank you to everyone involved and to those who attended to support Number 22. (Also to St.Piran’s School for hosting us) Great team effort!!
The focus of the day was working with difference and we had a great guest speaker Andrew Moffatt who beautifully set the scene for the day. Counsellors and other professionals working with young people attended the day and the feedback we received was excellent with many saying they hope the event is run again next year.
There was a variety of workshops that the attendees could participate in, alongside a drama performance from Access 27 on working with Transgender clients. The workshops were delivered by Auti-ms, Dwight Turner, Access 27 and Bold Voices.
The day ended with a beautiful section called Human Story, and it was a privilege to have David Warburton and Mahmood share their story of connection and how even with extreme difference, a mutual respect and understanding can be established allowing for a positive relationship.
_Counselling Service Manager, Schools - Alison Batey_
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## School’s Feedback:
## School Counsellor Report
I have been asked to talk about my experience working as a school counsellor for No.22, not an onerous task in any sense of the word, in fact a joy to talk about. I asked to meet with Alison just after I started to work with No.22 in 2017. I had heard of a ‘new’ initiative developed by Alison involving No.22 working within schools to provide counselling. After meeting Alison, I was clear on her ambition for delivering sessions in school which was aligned to my own passion. A programme offering counselling within the school itself, making it much easier for the students to access help and for us being able to reach them sooner not to mention, just more students.
After our initial meeting I was offered a volunteer role within a school in Maidenhead which progressed quickly to a lead role in a different school, which I remain at today. In addition, there have been numerous opportunities to work in other schools, either permanently, for a set period or for individual days providing urgent help.
Personally, I have been able to grow and develop individually. I have gained experience and knowledge of people from different cultures and backgrounds. Also learning how different schools operate and how their systems work. This has enabled me to offer a more well-rounded approach to my clients. Each day brings something different and the opportunity to work with many different people.
I feel fully held and supported by Alison who provides expert support and guidance and can resolve any problem or query. A well run and professional provision of counselling.
Thanks to this school counsellor provision we have been able to reach so many young people, with such important needs, that might never have otherwise been able to benefit from any support. I personally cannot thank Alison enough for the opportunities I have and I know many others in schools who feel the same.
_Lyndsey Holmes_
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## CPCAB Counsellor Training:
We have our first Level 4 diploma graduates. Congratulations to the 15 students who graduated and are with us tonight to receives their certificates. 8 of the students started with us at Level 2 and have progressed all the way through to Level 4 and some have continued with us to Level 5.
We also have 5 new supervisors who completed our supervisor’s course and 3 who just have their external assessment to complete. Congratulations to the 8 of them too.
In 2024 we have Levels 2,3,4 and 5 running, 7 courses in total, two Level 4 groups are due to complete this year. Our latest external verification from CPCAB stated that 'Teaching is of a high quality as are written assessments'. and 'What a great end to a highly successful training year. Congratulations to all the staff and students!' We continue to train new tutors as well as develop new courses to provide Number 22 with person centred counsellors and supervisors who have been trained with the rigour and integrity required to meet the needs of the local communities of Windsor, Maidenhead and Slough.
As part of the Level 4 and 5 courses we hold an annual experiential weekend. This year we returned to Hurley with 53 students from 5 courses for a weekend where we looked at 20 basic human needs. The theme for the weekend, alongside personal development, was self-care and thinking about how we get our needs met. We undertook a whole range of activities incorporating support and trust, teamwork, acceptance, listening and enjoyment and fun amongst others. Even the sun participated by shining on us for the two days.
_Counselling Service Manager, CPCAB Training Delivery - Julie Murrell_
_Experiential weekend_
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## Student Report
As I’m writing this, it’s almost 4 years to the day from when I was accepted for my Certificate in Counselling Skills with Number 22. At that time, the world around us was turbulent and we had all lived through the first of many lockdowns. I was ever so lucky to have those weekly meetups; to explore, to challenge, to learn, to grow – just to have a safe space to get away from the uncertainty around us.
Today, I’m sitting next to an envelope containing my Diploma Certificate, revisiting the long and winding path that got me here.
It’s been self-discovery in its purest form, and it certainly hasn’t been easy. I’m slightly taken by a wave of nostalgia for my peer group, without whom this wouldn’t have been possible, and who taught me so much along the way.
Level 2 opened my eyes to what listening actually meant, and that to be self-aware I had to acknowledge that I really wasn’t. Level 3 was a step up, a foray into theory and deeper exploration. I can’t surmise Level 4 in a sentence, other than to offer a wry smile and reminisce over the paperwork – but in all seriousness it was enriching, stimulating and at times… fun!
Number 22 has been an incredibly warm, welcoming space to learn and grow – under the watchful eye of our honestly incredible tutors, and the wider support network of the agency. Being able to do my placement here has felt like an honour, and I continue to offer my services to clients as I can see the value it brings.
I am so glad to have graduated here, and ever so grateful to everyone who helped along the way.
_Sophie Mitchell_
## Advocacy Service:
Number 22 no longer provides an Advocacy and Independent Visitor service for Achieving for Children (AfC)/RBWM.
It was with real regret that Number 22 felt that we could not tender for the Advocacy and Independent Visitor contract. Number 22 felt that we could not provide the quality of work that is our norm with the level of funding available in the new Achieving for Children contract. We had been working with a large volume of clients for AfC, a mix of children and parents totalling over 200 clients, when AfC decided to put the contract up for renewal. Many of those clients will no longer receive advocacy, as the new contract does not allow for work with adults, or those under 12.
It has been a long hard road transitioning some clients to Coram Voice, the new provider, which, at the time of writing, has not been fully completed.
Of the 200 clients we were working with, 35 have been transferred over to Coram Voice, with another 18 clients staying with Number 22 until the end of July, when they will also transfer to Coram Voice. It feels like an end of an era, not only for myself but also for those advocates who have worked so hard to provide the best possible service to their clients. All the advocates have been distressed at having to finish with existing clients, when the work had not ended. But nothing lasts forever and we have had 10 years of fulfilling work, with amazing people we have met along the way.
I would like to thank those Independent Reviewing Officers and Conference Chairs who have supported our advocacy and who expressed appreciation for the work we did, supporting the work that they do. I would like to thank all those hard working social workers, again who supported us to carry out our work, so that we could support them in carrying out theirs.
I know that Number 22 has really made a difference to families and young people in the borough, who have had Social Service’s involvement in their family’s lives. It is always at a time of crisis in the family, when social workers step in to help. Having an independent advocate to make sure that the voices of those involved is not lost, amongst all the voices of the professionals involved, is very important. We have worked hard to make sure those voices have been heard.
I would like to take this opportunity to thank all my advocates who have worked so hard over the years and who have made such a difference to their clients’ lives.
I have now taken on a new role at Number 22, that of recruitment manager. I get to meet those counsellors at the beginning of their counselling career and it is such a joy to meet them. I spend my time interviewing and having conversations with amazing people, full of enthusiasm and eagerness, it is quite infectious, and I thank them for it.
_Counselling Service Manager, Advocacy/Independent Visiting – Damon Hall_
21
**----- Start of picture text -----**
Number 22 Finances:
Retaining a free at the point of use service for all of our clients is incredibly important to us. You will have read
earlier in the report that much of our work is delivered on a voluntary basis (48%) We have been moving the model
over the last 5-6 years in order to remunerate counsellors for the balance of the provision (52%) which helps us to
retain experienced, dedicated counsellors often long after they have qualified, allowing us to deliver a broader,
richer service to our clients. By providing Clinical Supervision, subsidised CPD training days and a supportive agency
environment, we strive to attract and provide work to the absolute best trainee and qualified counsellors in the
area.
We also need money and this comes in the form of (1) our own income streams which generate surpluses (2)
commissioning grants from statutory services and (3) a lot of fundraising. This year our income has increased a little
on the previous year and we have spent an additional £28,000 on delivering services. This is broken down as
follows:
Income
Staff Support Service Other
Donations
4% 4%
19%
Counsellor Training
Provision - CPCAB
22%
Grants
16%
Advocacy Service
9%
School Services
26%
Expenditure
Running Costs
7% Salaries & Pensions
Counsellor Training
21%
Provision - CPCAB
16%
Project
Remuneration
13%
Schools Service
23%
Counsellor Support
(Clinical Supervision
and CPD)
Advocacy
10%
10%
22
**----- End of picture text -----**
Our income streams of Schools work, CPCAB training and Staff Support Service all have the dual role of providing outstanding services, as well as making vital contributions to our running costs. We are very grateful to receive commissioning grants from NHS Frimley Health and Care ICS and Achieving for Children on behalf of The Royal Borough of Windsor and Maidenhead. This year we also received a grant from the Better Care Fund to support our work in Slough. As we transition away from providing an Advocacy service to RBWM, Number 22 has subsidised this area in 2023/24.
Once again, we have been recipients of a large number of fantastic donations from foundations and charitable trusts this year. As some foundations have had to tighten their purse strings, we have gone further afield to find funds. This has resulted in a greater breadth and lots of new organisations donating to Number 22. Projects such as Hope@22 supporting adult clients who are feeling suicidal; SupportLine@22 our telephone support line for young people and adults, FamilySupport@22 and AfterSchool@22 our agency counselling for young people wouldn’t be possible without the funds that we receive from those who believe in our work.
As ever, a huge thank you to all of you who have supported us this year; our service would be much lesser without you.
## Our Supporters:
_Business Manager – Emily Warburton_
23
## Treasurer’s Report
Year Ending 31 March 2024
It is once again encouraging to report that the financial position continues to present a strong position for the charity. A detailed review of financial performance is included in the annual accounts and the main points are:
(a) Net income (income less expenditure) of £80332 (2023: £99232) shows another satisfactory year.
- (b) Income from charitable activities grew by 11% which has enabled more funds for the delivery of counselling services for the communities within which we work.
(c) Cash of £703954 as of 31 March 2024 is an increase over last year of over £125000.
- (d) Total funds carried forward are now almost £480,000 and these funds are considered sufficient to protect the charity and its service users from any disruption of services for at least 9 months, as required by the Charity Commission.
Our financial statements include Key Performance Indicators which show significant growth and improvement over the previous year.
All our income streams have brought funds into the charity and are monitored closely for performance. Fundraising (£335000 this year, £390000 last year) continues to be an essential part of our income and as expressed in more detail elsewhere in this report, we remain very grateful to all our donors.
The last 3 years have seen significant growth in financial activity and extra work has been placed on the financial and administrative side of the charity. The trustees are very grateful for the commitment and expertise displayed by the business manager and the administrative team.
Thanks also to Two Rivers Accountancy who completed the independent examination of the accounts on a timely basis, having taken over from Stiles, our previous examiners.
_Peter Child_
24
## British Association for Counselling and Psychotherapy (BACP) Ethical Framework
We are an organisational accredited member of the BACP and the way we work subscribes to their ethical framework for the counselling profession’s good practice. All the counsellors that deliver at any of our sites are bound by the principles, values and personal moral qualities as laid down in the Ethical Framework. To this end we aim to offer a service which is safe for each client. Number 22 follows guidelines developed by the Royal Borough of Windsor and Maidenhead and the BACP. If clients are unhappy with any aspect of the service, they may contact the agency director/management team in the first instance and then Number 22’s Board of Trustees and/or the BACP directly as required. We welcome feedback on all aspects of our service and always consider carefully any ways that we can improve on our ways of working.
## Equal Opportunities Statement
At Number 22, we are based in two boroughs, which are diverse places with a vibrant cultural mix. There are many benefits to this and we hope to reflect these benefits in our organisation. We believe that by valuing diversity and ensuring equality, everyone using and working in our service will feel welcomed and supported.
We have a responsibility to demonstrate our commitment to anti discriminatory practice, playing an important part in improving life opportunities for people who are disadvantaged, vulnerable, or have diverse characteristics. Number 22 recognises that everyone has a contribution to make to our agency and has a right to respectful treatment. We are aware that what may not be perceived as a barrier to one person could be experienced as an insurmountable hurdle by another. Through listening to the needs of service users and staff we aim to support people in any way they require.
25
## Ways you can Support us
## Text Calm22
Plus your donation amount to 70070 or scan the QR code below
Easy Fundraising
Scan the code below to donate via PayPal
Or if you are shopping online go to www.easyfundraising and register your support for Number 22. A percentage of all you buy will then come to us at no cost to you!
We are also on social media. Please take a look and spread the word of the work that we do. @Number 22counselling @ Number 22counselling @counsellingNumber 22 linkedin.com/company/number22
26
REGISTERED CHARITY NUMBER: 1177138
ort ofthe Trustees and
naudited Financial S
tements for the Year Ended 31 Mar
h 2024
Windsorand Maidenhead Youth and
Com
unit Couns8
SeNic6
Two Rivers Accountancy
38 Eton Wick Road
Eton Wick
Windsor
Berkshire
SL4 6JL
Windsor and Maidenhead Youth and
Communit Counsellin
Service
Contents of the Financial Sta
ements
for
he Year Ended 31 March 2024
Page
Report of the Trustees
Independent Examinevs R&port
Statement of Financial AGtivitie8
10 to 11
Balance Sheet
12
Cash Flow Statement
13
Notes to the Cash Flow Statement
14
Notes lo the Financlal Statements
15 to 27
Windsor and Maidenhead Youth and
Communit Counsellin
SeNice
ort oflhe Trustees
for the Year Ended 31 March 2024
Chairman's Statement for the Flnancial Report
We are pleased to present the financial report for 2023124. The year has seen the charity make
progress through the management of a number of incom6 streams..
Fundraising
Joint commissioning from Achieving for Children (for The Royal Borough of Windsor and
Maidenhead) and the NHS Friml8y Health and Care ICS
Schools, Counselling Service
Commlssioned Advocacy SeNice
Delivery of Counsellor Tralning Courses
Reflective Practice to Schools
Counselling servlce to a GPIHeallh Centre
This strategic approach to managing our finanS has put us in a favourable financial posrtion.
Our surplus al the end of this year is required for (1) holding reserves as necessitated by The
Charity Commission {2) fundraising grants whl¢h are s6t agaln8t projects that are continuing into
the following financial year.
The Tru81ees are very aware of the good leadership and management that has led to thls state of
affairs and wlsh to thank the Director and her team for their dedicated work.
Wlnd80r & Maidenhead Youth and Community Counselling S8rvlce18 known to our seNlce users
as Number 22 Community Counselling SeNices.
OBJECTIVES AND ACTIVITIES
Objectivos and aims
The objecllves of the organlsalion are the advancement of educatlon, the furtheranc8 of health and
the relief of poverty, distress and sickness of young people, families and carers in the communit1&8
of Windsor, Maidenhead, Slough and the surrounding areas. Activities will take pla on three
sites. Thè charity will maintain and conllnue to develop further a youth and communlty counselling
serni for the giving of indlvidual or group ¢oun8elling and support.
Page 1
Windsor and Maidenhead Youth and
Communi
Couns8llin
ervice
ort ofthe Trustees
forthe Year Ended 31 March 2024
OBJECTIVES AND ACTIVITIES
Significant activities
1. The delivery of free at the point of use counselllng to young people and adults in the community
who may come to the seNice of their own accord. Referrals ar6 also taken from..
- GP surgeries
Social services
- CAMHS
Schools
Talking Thèrapie5
Other statutory and voluntary seNice8
Many self-r8ferrals
2. A commissioned Advocacy s6rvice for children and young people who are involv6d with soclal
care, either as a looked-after child or subject to a child protection order.
3. Indlvidual and group counselling in schools - the provision of a low-cost counselllng service.
4. CPCAB training to prospective counsellors.
5. Fundraising to support the above.
6. Support Lin8 @ 22 - a t81ephone 8UPPOrt line for young people and adults. Bookable one off
appointments for therapeutic work, questions about mental health Issu88 and local servlce8 etc.
7. Reflective practlce - a service for professionals In leadership roles (currently working in schools
and the police)., prcviding support and an opportunity to reflect on the demands of Iheir role8.
Publ1¢ beneflt
Number 22 is a vital resource within the local communities of Slough, Maldenhead and Windsor
providing free support to young people, adults, families and carers. In 2023124 we have continued
to see an increase in demand for our services., as young people and adults ask for our support in
ever increasing numbers. As a local charity, now mor8 than ever, it is Important that our Community
can easily access the support they need in these challenging times and reduce the burden on
statutory Servi8.
Our priorities contlnue to be to maintaln the quality cf the servic8s we offer and to expand our
capacity to meet the ever increasing demand.
We conlinue to develop new areas of funding for specific projects as well as ensuring therè is a
contribution towards our operational costs.
Volunteers
In 2023124, 203 counsellors offered over 31,914 counselllng hours plus 2,212 Advocacy hours.
Many of these hours have been delivered to young people in both the agency and in schools. This
work requires additional experience and training and some of these hours are remunerated. A
number of adults have been seen within our Hope@22 project which is for clients expressing
suicidal thoughts. The coun5ellors who carry out this work are remunerated.
Everyone who is paid by Ihe agency for counselling work is required to offer voluntary hours.
Page 2
Windsor and Maidenhead Youth and
Com
unit Counsellin
SeNice
Re
ort of the Trustees
for the Year Ended 31 March 2024
ACHIEVEMENT AND PERFORMANCE
Charitable activities
Our blended service of face-to-face work and remote woth continu8s and has been welcomed and
well used by our clients.
Fundraising actlvlties
Our fundraising has centred around bidding for funds from grant givers whose aims and objectives
align with Number 22.
In 2023124 this donor base has expanded to include new foundatlons and trusts who haven't
donated to Number 22 before.
For several year8, one large donation has supported our work wlth clients who are feeling suicidal
and as this funding has come lo an end, we are delighted that the Berkshire Community
Foundation has helped us to secure new funding 80 that we can continue this project for the next
three years.
In 2023124, generous donations have come from The Spcore, Merry & Rixrnan Foundation, The
Louis Baylis Charitable Trust, Th8 Shanly Foundation, The Windsor and Maidenhead Christian
Trust, The Garfield Weston Foundatlon, The Prince Philip Trust, The Heathrow Community Trust,
The Mobbs Memorial Trust, The Englefield Charitable Trust, RWS Foundation, Slough Better Care
Fund, St Luke's Church Maidenhead, The Syder Foundation, Th& David Brownlow Charitabl8
Foundatlon and two donors who wish to remain anonymous. We have also received a number of
donations from ¢llents. We received the final payments from our Childr8n in Need grant.
Key Perfom7anco Indicators
As an organisation, we measure our performance in the followlng areas..
Number 22,8 KPIS are reported quarterly to our commissioners the NHS Frlmley Héalth and
Care ICS and Achieving for Children (for The Royal 8orough ofwindsor & Maidenhead).
The charity uses clinical evalualion tools and cllent feedback forms to report on clinical
performance. The results are in the accompanying Annual Report.
The Counselling and Psychotherapy Central Awarding Body monltors the performance of our
counsellor training programme.
Number 22's Advocacy service Is monitored by the attendan of the Director at the annual
performance board ofAchieving for Children.
Number 22's rnanagement team pOrt bi-monthly to the Board of Trustees.
The Gharity's Annual Report is available to the general public on our website and a180 Submitted
to the Charity Commission.
Page 3
Windsor and Maidenhead Youth and
mmunit Counsellin Service
ort ofthe Trustees
for the Year Ended 31 March 2024
FINANCIAL REVIEW
Financial position and principal funding sources
The Statement of Financial activities for the year ended 31 March 2024 presents a strong financial
position to carry forward into 2024125. With an incom8 Of £975,734119/0 year on year growth) and
expenditure of £895,402 (3°/D year on year growth) we have had more funds to 8UPPOrt and
increase our core activity of delivering counselling services to the communities within which we
work.
Our schools, work, reflective practice work and CPCAB training courses have supported the core
obj8¢tives of the charity and havè also been designed to bring funds into the Charity and to make
contribution to L)ur running costs.
The Advocacy service is drawing to a close in 2024125.
Achieving for Children (for The Royal Borough of Windsor and Maidenhead) and the NHS Frimley
Health & Car& ICS jointly commission Number 22's service. Their baselinè funding makes up 9%
ofour total income and makes a valuable and much needed contribution to our running oosts.
Reserves policy
The Number 22 reserves policy aims to ensure our work Is protected from the rlsk of disruption at
short notice due lo a lack of funds, whllst at the same tlme ensurlng we do not retain funds for
longer than required. The Charlty Commission require Number 22 to have a reserv6s policy In
place which we have set at 6-9 months of general exp8ndllure and we are confident that the
current reseNes shown in note 14 of the accounts are sufficient for Ihose needs.
Golng concern
As we close our 2023124 year, the Number 22 accounts present a strong flnanclal position to carry
fornard into 2024125, due to the revenue generating streams and our fundraising. Vve conllnue lo
be extremely ambitlous lo work with as many clients as we can, demand has never be6n hi9h8r
and statutory seNices continue to refer many clients to Number 22. The gen8rosity of our donor8
allows us lo continue the work that we do.
Page 4
Windsorand Maidenhead Youth and
Communit Counsellin
Serv
ort ofthe Trustees
forthe Year Ended 31 March 2024
FUTURE PLANS
In the coming year we plan to..
Continue to increase the counselling provision tc meet demand., offering a blended serviGe of
remote and face to fa work.
Continue to develop means of reducing the waiting list for example project work and one off
counselling sessions via SupportLine@22.
Contlnue to develop the range of work in Prlmary, Middle and Secondary schools, including
counselling for young people and Refl8¢tlve Practice for staff.
Continue to run CPCAB training as a funding stream al Levels 2, 3 and Diploma Level 4, Level 5
and Level 6.
Contlnue to support counsellors to extend their training and exp&rience to work with Young
People - our training course for this purpose has been endorsed by the accreditation body, the
CPCAB.
Contlnue lo seek 8UPPOrt from existlng and new funding supporters, for specific projects and to
contribute towards operational costs.
Seek to work in th8 Corporate space, offering emotional wellbelng workshops and therapeutic
support.
- Offer Reflective Practlce support In other statutory Services e.g. the polic& servlc8.
Continue to track income and expenditure using Xero and lo forecast future finances accurately,
Updat8 our database system for storing counsellor and client records., monitoring cllent
attendance and recording notes., making appolntments., Improvlng our collection and reportlng of
linical evaluation.
STRUCTURE, GOVERNANCE AND MANAGEMENT
Governlng document
The ch8rity was registered as a CIO on 13 Feb 2018.
The charity is controlled by a constitution.
Page 5
Windsorand Maidenhead Youth and
unit Counse
Service
ort ofthe Trustees
forthe Year Ended 31 March 2024
STRUCTURE, GOVERNANCE AND MANAGEMENT
Number 22 Board of Trustees
Number 22 Trustees are recruited from the local community, made up of people who have Shown
an interest In mental health issues. Trustees come from a variety of professional background8 and
advise on their areas of expertise. For example.. those from an educational background advise on
Number 22's schools, work,. a Trustee who is a retired GP advises on the organisation's Interaction
with medical serviceslthe NHS. One Trustee represents The Royal Borough of Windsor and
Maidenhead in line with our Constitution. Number 22's Treasurer is a retired Finance DIreOr.
There is one young person's representative who attends ExeGutive Committee meetings lo offer
opinions on Number 22's work with young people.
The following key roles are currently filled - Chair of Trustees, VI Chair and Treasurer.
The Trust8es, the Director and the Managers make up the Executive Committee.
There is a re-61eclion of TrusteeB at each AGM in line with Number 22,8 Constitution.
- The votlng mechanlsm of the Executlve Committee is that a proposal is put forward and vot8d on,
A motion is passed wlth a majority vole.
The Executlve Committee meets six tlmes per year and additional meetings are scheduled where
requlred for example finance meetings.
The Executive Commtttee receive safeguarding tralning and arè all registered on the E-Learning
for healthcare portal as volunteers. The ses5Ions are aligned to Volunteer Certiflcate Standards
produced by Helpforce. Mandatory modules include Data Securlly, Safeguarding Adults and
Chlldren, Health and Safety and Equality Diversity & Inclusion. For all newly appointed Trustees,
core list of responsibllilies is provided in line with guidance from the Government and the Charlly
Commisslon as well as adherence to the charity govemance code.
commiltee are related.
None of the executive
Page 6
Windsor and Maidenhead Youth and
Communit
unsellin SeNice
Re ort ofthe Trustees
forthe Year Ended 31 March 2024
STRUCTURE, GOVERNANCE AND MANAGEMENT
Organisational structure
Executive Commlttee
Chair
Vice-chair
Sally Som8Nille
Kate Taylor
Secretary
Treasurer
Karen Mellon
Peter Child
Committee Members
Elizabeth Bailey
Sue Curley
Chris Duncan
Carolyn Fallon
Siobhan Murray
Sally Wright
Young People's Ropresèntatlve
Zo6 Chingozha
Dlrector of Servlce
Shula Tajima
Servlce Managers
Alison Batey
Damon Hall
Sarah Luke
Julie Murrell
Emily Warburton
Admlnistrator3
Anne Lang
Ruksana Khan
Dalia Bosnic
IT Manager
Lucie Lang
Page 7
Windsor and Maidenhead Youth and
Communil Counsellin
Service
Re
ort of the Trustees
forlhe Year Ended 31 March 2024
STRUCTURE, GOVERNANCE AND MANAGEMENT
Rlsk management
The trustees have a duly to identify and review the risks to whiGh the charity is exposed and to
ensure appropriate controls are in place to provide reasonable assurance against fraud and error.
Number 22 has considered risks to the charity. These are listed in the Risk Register which is
regularly reviewed by the Trustees and the Managemènt team. Each perceived risk has a
procedure in place to deal with it in the event of an occurrence. The Risk Register was last
reviewed in April 2024.
REFERENCE AND ADMINISTRATIVE DETAILS
Registered Charity number
1177138
Prlnclpal address
4 Marlow Road
Maidenhead
Berkshire
SL6 7YR
Truste88
S Sometville
S Curley
S Wright
K Melton
P Child
E Bailey
G Singh (resigned 12th March 2023)
D Stimson {resign6d 4th May 20231
M Luxon {resigned 11, July 2023)
M A E Goford (resigned 11, July 2023)
C Duncan (appointed 171h January 2023)
K Taylor (appointed 23" May 2023}
C Fallon {appoinled 11th July 2023)
S Murray (appointed 11, July 2023)
Independent Examiner
Two Rivers Accountancy
38 Eton Wick Road
Eton Wick
Windsor
Berkshire
SL4 6JL
Approved by order of the board of trustees on
behalf by..
and signed on its
S Somerville- Trustee
Page 8
Inde
endenl Examinerfs Re
ort to the Trustees of
Windsor and Maidenhead Youth and
Communit Counsellin SeNi
Independent examiner's report to the Irustees of Windsor and Maidenhead Youth and
Communily Counselling Service
report lo the charity Iruslees on my examination of the accounts of Windsor and Maidenhead
Youth and Community Counselling Service (the Trust} for the year ended 31 March 2024.
Responsibilities and basis of report
As the charity trustees of the Trust you are responsible for the preparation of the accounts in
accordance with the requirements of the Charilies Act 20111'the Acl'}.
I report in respect of my examination of the Trust's accounls carried out under Section 145 of the
Act and in carrying out my examination I have followed all applicable Directions given by the
Charity Commission under Section 14515)Ib) of the Act.
Independent examinerfs statement
Since your charity's gross income exceeded £250,000 your examiner must be a member of a listed
body I can confirm that l am qualified to undertake the examination because l am a member of the
Association of Charter8d Certified Accountants, which is one of the listed bodies.
I have completed my examination. I confirm that no material matters have come lo my attention in
connection with the examination giving me cause lo believe that in any materi81 resp8Ct'.
accounting records were not kept in respect of the Trust as required by Section 130 of the
Act., or
the accounts do not accord wtth those Cords., or
the accounts do not comply with the applicab18 requirements concerning the form and
content of accounts Sel out in the Charities (Accounts and Reports) Regulations 2008 other
than any requirement that the accounts give a true and fair view which is not a matter
considered as part of an independent examination.
I have no concerns and have come across no other matters in connection with the examination to
which attention should be drawn in this report in order to enable a prop6r understanding of the
accounts to be reached.
Delia Ailott FCCA
Two Rivers Accountancy
38 Elon Wick Road
Eton Wick
Windsor
Berkshire
SL4 6JL
Dale..
Page 9
Windsor and Maidenhead Youth and
Com
nit Couns
Service
Statement of Financial Activities
forthe Year Ended 31 March 2024
31.3.24
Total
funds
31.3.23
Total
funds
Unrestricted Restricted
fund
fund
Notes
INCOME AND ENDOWMENTS FROM
Donations and legacies
329,275
6,239
335,514
389,711
Charitable actlvlties
Schools counselling
Advocacy work
252,804
85,053
252,804
85,053
202,978
207,703
Supervlsion
1,602
1,602
14,283
Training courses
CPCAB tralning
10,702
213,953
10,702
213,953
7,605
129,225
Burnham Health
21,430
21,430
9,365
Parents group
900
Independent v5sitors
Reflectlve practlce
Investment income
1,117
43,115
10,445
1,117
43,115
10,445
3,231
2,158
Total
969,496
6,239
975,735
967,159
EXPENDITURE ON
Charitable activities
Schools counselling
Advocacy work
207,475
84,688
207,475
84,688
217,509
178,494
Supervision
77,989
77,989
77,072
Training courses
11,870
11,870
13,735
Managers
CPCAB training
27,206
146,226
27,206
146,226
41,403
101,993
The notes form part of these financial statements
Page 10
Windsor and Maidenhead Youth and
Communit Counsellin
Service
Statement of Financial Activities
forthe Year Ended 31 March 2024
31.3.24
Total
funds
31.3.23
Total
funds
Unrestricted Restricted
fund
fund
Notes
Family action
2,2S1
2,281
1,121
Burnham Health
14,546
14,546
8,935
Agency couns611ing
43,554
12,319
55,873
Parents group
488
Hope project
27,144
27,144
35,212
Independent visitors
Family support
Reflective practice
other
872
872
1,879
110
2.308
18,298
218,647
2,308
18,298
218,647
191,976
Totsl
883.084
12,319
895,403
867,927
NET INCOMEI(EXPENDITURE)
86,412
16,080)
80,332
99,232
RECONCILIATION OF FUNDS
Total funds brought forward
393,306
6,080
399,386
300,154
TOTAL FUNDS CARRIED FORWARD
479,718
479,718
399,386
The notes forn part of these financial statements
Page11
Windsor and Maidenhead Youth and
Communit Counsellin
SeNice
Balance Sheet
31 March 2024
31.3.24
Total
funds
Unrestricted Restricted
fund
fund
31.3.23
Total
funds
Notes
CURRENT ASSETS
Debtors
Cash at bank
158,229
703,954
158,229
703,954
134,143
578,188
862,183
862,183
712,331
CREDITORS
Amounts falling due within one year
12 1382,465)
(382,465) (312,945)
NET CURRENT ASSETS
479,718
479,718
399,386
TOTAL ASSETS LESS CURREKr
LIABILITIES
479,718
479,718
399,386
NET ASSETS
479,718
479,718
399,386
FUNDS
Unrestricted funds
Restricted funds
13
479,718
393,306
6,080
TOTAL FUNDS
479,718
399,386
The
In
ncial tatements were approved by the Board of Trustees and authorised for issue on
and were signed on its behalf by:
:A £oML(rfvJ
S Somerville- Trustee
P Child - Trustee
The notes form part of these financial statements
Page 12
Windsor and Maidenhead Youth and
Communil Couns&llin
S&rv
Cash Flow Statement
forthe Y6arEnded 31 March 2024
31.3.24
Notes
31.3.23
Cash flows from operatlng 8Ctivltie5
Cash generated from operations
125,766
98,585
Net cash provided by operating activities
Change in cash and cash
equivalents In the reportlng
period
Cagh and cash equival8nts atthe
beglnning of the reporting period
Cash and cash equivalents at the
end of the reporting perlod
125,766
98,585
125,766
98,585
The notes form part of these financial statements
Page 13
Windsor and Maidenhead Youth and
Communit Counsellin
SeNice
Notes to
he Cash Flowstatement
forthe Year Ended 31 March 2024
RECONCILIATION OF NET INCOME TO NET CASH FLOW FROM OPERATING
ACTIVITIES
31.3.24
31.3.23
Net Sncorne for the reporting period (as per the Ststement
of Financial Activities)
Adjustments for:
Depreciation charges
(Increase)/de¢rease in debtors
Increasel(decrease} in creditors
80,332
99,232
574
14,927
(16,148)
124,0861
69,520
Net cash provided by opèrations
125,766
98,585
ANALYSIS OF CHANGES IN NET FUNDS
At 1.4.23
Cash flow At 31,3.24
Net cash
Cash al bank
578,188
125,766
703,954
578,188
125,766
703,954
Total
578,188
125,768
703,954
The not8s form part of these financial statements
Page 14
Windsorand Maidenhead Youth and
Communit
unsellin SeNice
Notes lo the Financial Statements
the Year Ended 31 March 2024
ACCOUNTING POLICIES
Basls of preparing the financlal statements
The financial statements of the charity, which is a public benefit entity under FRS 102, have
been prepared in accordan with the Charllies SORP (FRS 1021 'Accounling and Reporting
by Charilies.. Statement of Recommended Pra¢lice applicable to charities preparing their
accounts in accordan with the Financial Reporting Standard applicable in the UK and
Republic of Ireland (FRS 102) (effective 1 January 2019),, FinanGial Reporting Standard 102
'Th& Financial Reporting Standard applicable in the UK and Republic of Ireland, and the
Charities Act 2011. The financial statements have been prepared under the hlslorical cost
convention.
Incomè
All income Is recognlsed in Ihe Statement of Financial Adivlties once the charity ha8
entitlernent to the funds, 11 is probable that the income wlll be re¢elved and the amount can
be measured reliably.
Donation
and
acres
Donations and legacles are recognised when the trustees believe the funds are Ilkely to be
received. In the Case of general donations, this is on r8celpt.
Government
nts
Govemmenl grants are r8¢ognised when there Is reasonable assurance that..
{a) the entity will comply with the conditions attaching to them., and
(b) the grants w511 be recelved.
Grants are re¢ognised as income on 8 Systematic basis cver the periods in which the 8ntity
recognises the related costs for which the grant is intended to Compensate.
Gran18 received during the year were £152,389 (2023.. £181,800), Including income from
The Royal Borough of Windsor & Maidenhead and NHS commissioning groups.
Expendlture
Liabilities are recognised as expenditure as soon as ther8 is 8 legal or conslruclive obligation
committing the charity to that expenditure, it is probable that a transfer of economic benefits
wlll be required in settlement and the amount of the obligation can be measur&d reliably.
Expenditure Is accounted for on an accruals basis end has been classified under headings
that aggregate all cost related to the category. Where costs Cannot be dlrectly attributed to
particular headings they have been allocated to activities on a basis consistent with the use
of resources.
Charitable actlvltles
Schools
ounsellin
The charity works closely with local schools to identify the needs of young people and to
ensure that relevant support is offered.
Page 15
continued...
Windsor and Maidenhead Youth and
Communit
ounsellin
ervice
Notes to the Financial Statements- continued
for the Year Ended 31 March 2024
ACCOUNTING POLICIES-continued
Charltable activlties
A large amount of individual therapy sessions are provided In schools as well as some group
work., runnlng programmes which encourage young people to consider how they fe61 about
themselves and how they relate lo each other,. improving self-esteem and building
confidence. This service is staffed by our counsellors who have completed additional training
Child Protection & Safeguardin9
Working Therapeutically with Children and Young People- Working In S¢hools.' Policies,
Procedures and Practice
Incomeand expense5 are recognised overlhe pariod the service is provided.
Counsellin
acka
es
The Charity also provides counselling packages working alongside doctors and other health
professionals, family group8 and parent8.
Adv
ac
The charity offers an advocacy Service for young people who are involved with soclal care.
The service is staffed by counsellors who have completed additional Iraining in advocacy.
Advocacy is funded by Achieving For Children. Income and expenses are recognised over
the period which the seNice is provlded.
The charity offers a befriendinglmentoring s8rvice to young people In the care of the Royal
Borough of Windsor and Maidenhead IRBWMI. An Independent Vlsilor is an adult friend
who gives time and support lo a young person to help them develop their emotional
resilience. The role of Ind8pendenl Visitor is voluntary but volunteers receive expenses for
any activities undertaken and for travel to visit a young person.
Fundamental to the provislon of safe, ethical and cornpetent counselling, supervision 18 vital
to the practice and development of Gounsellors and is a requirement for Ihose who are on
the Accredited Reglster. The charity provides supervisors and Income and expenses are
recognised over the period which the service is provided.
cp
B and Train.
inco
The charity offers the CPCAB {Counselling and Psychotherapy Central Awarding Body)
Progresslon Route. The CPCAB is the UK'S leading counselling awarding organisation
offering courses run by counsellors for ¢ounsellors.
Training income is recognised over the period over which the course is provided. Training
Income received in advance is deferred and recogni58d as revenue as the services are
rendered.
Page 16
continued...
Windsor and Maidenhead Youth and
Com
unit Counsellin
Service
Notes to the Financial Statements - continue
forthe Year Ended 31 March 2024
ACCOUNTING POUCIES - continued
Charitable aGtivities
Refledive Practice
Th8 charity offers a flectIVe practlce Servi for professional in leadership roles (currently
working in schools and the police),. providing support and an opportunity to reflect on the
demands of their roles. Income and expenses are recognis8d over the perlod which the
setvice is provided.
Tanglble fixed assets
Depreciation is provided at the following annual rates in order lo write off each asset over its
estimated useful life.
Computerequipment - 330h on cost
Taxatlon
The charity is exempt from tax on its charitable activitie8.
Fund accountlng
Unrestricted funds can be used in accordance with th8 charitable objectives at the discretion
of the trustees.
Restricted funds can only be used for particular restricted purposes within the objeds of the
charity. Restrictions arise when specified by the donor or when funds are ralsed for
particular restricted purposes.
Furth&r explanation of the nature and purpose of each fund is included in the notes lo the
financial slatemenls.
Leasing commitments
Rentals paid under operating leases are charged to the Statement of Financlal Activities on
straight Ilne basis over the p8rlod of the leas8.
Penslon costs and other post-retlrement beneflts
The charity operates a defined contribution pension scheme. Contributions payable to the
Charity's P8nsion scheme are charged lo th8 Statement of Financial Activities in the period
to which they relate.
Basic financlal assets
Cash and cash equivalents are basic financial assets and include cash in hand, deposits
held at call with banks, other short-term liquid investments with original maturities of three
months or le88, and bank overdrafts. Bank overdrafts are shown within borrowings in current
liabilities when applicable.
Finan¢ial Instruments
The charity has elected to apply the provisions of Section 11 '8asiG Financial Instruments, of
FRS 102 to all of its fi'nancial instruments.
Financial instruments are recognised in the charity's balance sheet when the company
becomes party to the contractual provisions of the instrument.
Page 17
continued...
Windsor and Maidenhead Youth and
Communi
Counsellin
ervice
Notes to the Financial Statements- continued
forth Year Ended 31 March 2024
ACCOUNTING POLICIES- continued
Basic flnancial assets
Financial assets and liabilities are off8et, with the net amounts presented In the financial
statements, when there is legally enforceable right to set off the recognised amounts and
there is an intention to sèttle on a net basis or to realise the asset and settl8 the liability
simultaneously.
Basic flnancial assets
Basic financial assets, which include dèbtors and cash and bank balances, arè Initially
m8asured transaclion price including transaction costs and are subsequently carried at
amortised cost using the effective interest method unless the arrangement constitul8s
financing transaction, where the transaction is measured at the present value of the future
receipts discounted at a market rale of interest. Financial assets classified as receivable
within on8 year are not amortised.
Classificatlon of fffinancSal liablllties
Financlal liabilities and equity instruments are classified accordlng to the substance of the
Conlraclual arrangements entered into. An equity instrument is any contract that evidences
residual interest in the asset8 of the company after deducting all of its liabilities.
Baslc flnanclal Ilabllltles
Basic flnancial Ilabililies, includlng creditors are Initially recognised al tran5actSon price
unless the arrangement constitutes a financing transactlon, where the debt instrument is
measured at the present value of the future paym8nls dI5counted al a market rate of
interest. Financial liabllilies classified as payable within one year are not amortised.
Trade cditOrS are obligations to pay for goods or servlces that have been acquired in the
ordinary course of business from suppliers. Amounts payable are classified as current
Ilabilitl8s if payment Is due within ane year or less. If not, they are presented as non-current
Ilabilities. Trade creditors are recognised initially at transaction prlce and subsequently
measured at amortised cost using the effective interest m8thod.
Employee benefits
The costs of short-term employee benefits are recognised as a liability and an expense. The
cost of any unused holiday entitlement 18 recognised in the penod in which the employee's
services are received.
Termination benefits are recognised immediately 88 an expense when the company 18
demonstrably committed to terminate the employment of an employee or to provide
termination b&nefits.
Page 18
Continued...
Windsorand Maidenhead Youth and
Communil Co
sellin
Servic
Notes to the Financial Statements - continu d
for the Year Ended 31 March 2024
DONATIONS AND LEGACIES
31.3.24
31.3.23
Donations
Grants
Contribution lo adminlDBS cost
180,163
152,839
2,512
206,346
181,800
1,565
335,514
389,711
Grants received, included in the above, are as follows:
31.3.24
31.3.23
Royal Borough ofwindsor & Maidenhead
NHS Clinical commissioning groups
53,000
73,61)0
62,920
74,600
Children in need
8,239
24,280
Garfield Weston
20,000
20,000
152,839
181,800
INVESTMENT INCOME
31.3.24
31.3.23
Rent and room hir8 recelved
10,445
2,158
Page 19
continued...
Windsor and Maidenhead Youth and
Communit Counsellin
Service
Notes to the Financial Statements- continued
for the Year Ended 31 March 2024
INCOME FROM CHARITABLE ACTIVITIES
31.3.24
31.3.23
Schools counselling
Advocacy
Supervision
Training income
CPCAB training
Burnham Health
Parents group
Independènt visitors
Reflective pracllce
252,804
85,053
1,602
10,702
213,953
21,430
202,978
2Q7,703
14,283
7,605
129,225
9,365
900
3,231
1,117
43,115
629,776
575,290
Page 20
continued...
Windsor and Maidenhead Youth and
Comm
it Counsellin
Service
Notes to the Financial Statements- Continued
for the Year Ended 31 March 2024
CHARITABLE ACTIVITIES COSTS
Direct
Costs
Schools counselling
Advocacy work
Supervision
Training courses
Managers
CPCAB training
Family action
Burnham Health
Agency counselling
Hope project
Independent visitors
Family support
Reflectivè practice
207,475
84,688
77,989
11,870
27,206
146,226
2,281
14,546
55,873
27,144
872
2,308
18,298
676,756
Page21
continued...
Windsor and Maidenhead Youth and
Communit
nsellin
Service
Notes to the Financial Statements- continued
for the Year Ended 31 March 2024
SUPPORT COSTS
Information
technology
Management Finance
Oth8r re80urces expended
160,343
826
14,684
Governance
costs
Other
Totals
Other resources expended
28,828
10,780
215,459
TRUSTEES, REMUNERATION AND BENEFITS
There were no trustees, remuneration or other benefits for the year ended 31 March 2024
nor for the year ended 31 March 2023.
Tru8ts88' expenses
There were no trustees, expenses paid for the year ended 31 March 2024 nor for the year
ended 31 March 2023.
STAFF COSTS
31.3.24
31.3.23
Wages and salarie8
Social security cost8
Oth8r pension costs
188,809
10,300
11,354
180,262
7,425
13,575
210,463
201,262
The average monthty number of employees during the year was a8 follows..
31.3.24
Management
Adminislralion
Schools counselling
31.3.23
13
13
No employees received emoluments in excess of £60,000.
Page 22
continued...
Windsor and Maidenhead Youth and
Communit
nsellin
ice
Notes lo the Financial Statements- continued
for the Year Ended 31 March 2024
COMPARATIVES FOR THE STATEMENT OF FINANCIALACTIVITIES
Unrestricted Restrithd
fund
fund
Total
fund8
INCOME AND ENDOWMENTS FROM
Donations and legacies
Charitable activitles
365,431
24,280
389,711
Schools counselling
Advocacy work
202,978
207,703
202,978
207,703
Supervision
14,283
14,283
Tralning courses
CPCAB training
7,605
129,225
7,605
129,225
Burnham Health
9,385
9,365
Parents group
900
Independent visltors
3,231
3,231
Investment Income
2,158
2,158
Total
942,879
24,280
967,159
EXPENDITURE ON
Charitable activities
Schools counselling
Advocacy work
217,509
178,494
217,509
178,494
Supervision
75.872
1,200
77,072
Trainlng courses
13,735
13,735
Managers
CPCAB training
Family action
24,403
101,993
1,121
17.000
41,403
101,993
1,121
Page 23
ontinued...
Windsor and Maidenhead Youth and
Communit Co
sellin
Notes to the Financial Statements- continued
for the Year Ended 31 March 2024
COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES - continued
Unrestricted Reslrided
fund
fund
Total
funds
Bumham Hèalth
Parents group
Hope proj8Ct
Independent visitors
Family support
other
6,935
488
35,212
1,879
110
191,976
8,935
488
35,212
1,879
110
191,976
Total
849,727
18,200
867,927
NET INCOME
93,152
6,080
99,232
RECONCILIATION OF FUNDS
Total funds brought fornard
300,154
300,154
TOTAL FUNDS CARRIED
FORWARD
393,306
6,080
399,386
10. TANGIBLE FIXED ASSETS
Computer
equipment
COST
At 1 April 2023 and 31 March 2024
1,720
DEPRECIATION
At 1 April 2023 and 31 March 2024
1,720
NET BOOK VALUE
At 31 March 2024
At 31 March 2023
Page 24
continued...
ndsorand Maidenhead Youth a
Communit Counsellin
ice
Notes to the Financial Statements- Gon
f r the Year Ended 31 March 2024
inued
11. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
31.3.24
31.3.23
Trade debtors
Other debtors
Prepayments and accru8d income
116,275
99,863
55
34,225
41,954
158,229
134,143
12. CREDITORS.. AMOUNTS FALLING DUE WITHIN ONE YEAR
31.3.24
31.3.23
Trade creditors
Taxation and social security
Other creditors
67,259
4,484
310,722
71,212
4,887
236,846
382,465
312,945
Included in creditors Is deferred income, As noted In the accounting policles, the Charity
includes income in the SOFA once it is entitled to that income.
In the case of income received for Irainlng courses, income is deferred and matched to the
costs when the ¢ourse lakes place.
In the case of project income, a grant may be provlded to cover a certaln period oftime, and
the costs will be spent over the same period. The Income is, therefore, spllt over the tem in
accordance with the performance of th8 lasks relating lo that project.
13. MOVEMENT IN FUNDS
Net
movement
in funds
Al 1.4.23
31.3.24
Unrestricted fund8
General fund
393,306
86,412
479,718
Restricted funds
Childrèn in need
6,080
{6,080)
TOTAL FUNDS
399,386
80,332
479,718
Page 25
continued...
Windsor and Maidenhead Youth a
ommunit Counsellin
seICe
Noles to the Financial Statements- continued
for the Year Ended 31 March 2024
13. MOVEMENT IN FUNDS- continued
Not movement in funds, included in the above are as follows..
Incoming Resources Movement
r6source8
expend6d
in funds
Unrestrictod funds
General fund
969,496
(883,084)
86,412
Restricted funds
Children in need
6,239
(12,319}
{6,0801
TOTAL FUNDS
975,735
(895,403)
80,332
Comparatlv68 for movement In funds
Net
movement
in funds
At
31.3.23
At 1,4.22
Unrestricted lunds
Genèral fund
300,154
93,152
393,306
Restrleted fund8
Children In need
8,080
6,080
TOTAL FUNDS
300,154
99,232
399,386
Comparative net movement in funds, included in the above are as follows..
Incoming ReSoUrS Movement
resour8
expended
in funds
Unrestricted funds
General fund
942,879
{849,727}
93,152
Restricted funds
Children in need
24,280
(18,200)
6.080
TOTAL FUNDS
967,159
(887,927)
99,232
Page 26
continued...
Windsorand Maidenhead Youth and
Commu
Counsellin
rvice
Notes to the Financial Statements- continued
for the Year Ended
1 March 2024
13. MOVEMENT IN FUNDS- continued
A current y8ar12 months and prior year12 months combined position is as follows..
Nel
movement
in funds
At
31.3.24
Al 1.4.22
Unrestricted funds
General fund
300,154
179,564
479,718
TOTAL FUNDS
300,154
179,5e4
479,718
A current year 12 months and prlor year 12 months cornbined net movement In funds,
included in the above are as follows..
Incoming
resourc85
Resource8 Movem6nt
expended
in funds
Unrestrlct8d funds
General fund
1,S12,375 11,732,811)
179,564
Restrlctèd funds
Children in need
30,519
130,519)
TOTAL FUNDS
1,942,894 (1,763,330)
179,564
14. RELATED PARTY DISCLOSURES
There were no related party transactions for the year ended 31 March 2024.
Page 27
REGISTERED CHARITY NUMBER: 1177138
ort ofthe Trustees and
naudited Financial S
tements for the Year Ended 31 Mar
h 2024
Windsorand Maidenhead Youth and
Com
unit Couns8
SeNic6
Two Rivers Accountancy
38 Eton Wick Road
Eton Wick
Windsor
Berkshire
SL4 6JL
Windsor and Maidenhead Youth and
Communit Counsellin
Service
Contents of the Financial Sta
ements
for
he Year Ended 31 March 2024
Page
Report of the Trustees
Independent Examinevs R&port
Statement of Financial AGtivitie8
10 to 11
Balance Sheet
12
Cash Flow Statement
13
Notes to the Cash Flow Statement
14
Notes lo the Financlal Statements
15 to 27
Windsor and Maidenhead Youth and
Communit Counsellin
SeNice
ort oflhe Trustees
for the Year Ended 31 March 2024
Chairman's Statement for the Flnancial Report
We are pleased to present the financial report for 2023124. The year has seen the charity make
progress through the management of a number of incom6 streams..
Fundraising
Joint commissioning from Achieving for Children (for The Royal Borough of Windsor and
Maidenhead) and the NHS Friml8y Health and Care ICS
Schools, Counselling Service
Commlssioned Advocacy SeNice
Delivery of Counsellor Tralning Courses
Reflective Practice to Schools
Counselling servlce to a GPIHeallh Centre
This strategic approach to managing our finanS has put us in a favourable financial posrtion.
Our surplus al the end of this year is required for (1) holding reserves as necessitated by The
Charity Commission {2) fundraising grants whl¢h are s6t agaln8t projects that are continuing into
the following financial year.
The Tru81ees are very aware of the good leadership and management that has led to thls state of
affairs and wlsh to thank the Director and her team for their dedicated work.
Wlnd80r & Maidenhead Youth and Community Counselling S8rvlce18 known to our seNlce users
as Number 22 Community Counselling SeNices.
OBJECTIVES AND ACTIVITIES
Objectivos and aims
The objecllves of the organlsalion are the advancement of educatlon, the furtheranc8 of health and
the relief of poverty, distress and sickness of young people, families and carers in the communit1&8
of Windsor, Maidenhead, Slough and the surrounding areas. Activities will take pla on three
sites. Thè charity will maintain and conllnue to develop further a youth and communlty counselling
serni for the giving of indlvidual or group ¢oun8elling and support.
Page 1
Windsor and Maidenhead Youth and
Communi
Couns8llin
ervice
ort ofthe Trustees
forthe Year Ended 31 March 2024
OBJECTIVES AND ACTIVITIES
Significant activities
1. The delivery of free at the point of use counselllng to young people and adults in the community
who may come to the seNice of their own accord. Referrals ar6 also taken from..
- GP surgeries
Social services
- CAMHS
Schools
Talking Thèrapie5
Other statutory and voluntary seNice8
Many self-r8ferrals
2. A commissioned Advocacy s6rvice for children and young people who are involv6d with soclal
care, either as a looked-after child or subject to a child protection order.
3. Indlvidual and group counselling in schools - the provision of a low-cost counselllng service.
4. CPCAB training to prospective counsellors.
5. Fundraising to support the above.
6. Support Lin8 @ 22 - a t81ephone 8UPPOrt line for young people and adults. Bookable one off
appointments for therapeutic work, questions about mental health Issu88 and local servlce8 etc.
7. Reflective practlce - a service for professionals In leadership roles (currently working in schools
and the police)., prcviding support and an opportunity to reflect on the demands of Iheir role8.
Publ1¢ beneflt
Number 22 is a vital resource within the local communities of Slough, Maldenhead and Windsor
providing free support to young people, adults, families and carers. In 2023124 we have continued
to see an increase in demand for our services., as young people and adults ask for our support in
ever increasing numbers. As a local charity, now mor8 than ever, it is Important that our Community
can easily access the support they need in these challenging times and reduce the burden on
statutory Servi8.
Our priorities contlnue to be to maintaln the quality cf the servic8s we offer and to expand our
capacity to meet the ever increasing demand.
We conlinue to develop new areas of funding for specific projects as well as ensuring therè is a
contribution towards our operational costs.
Volunteers
In 2023124, 203 counsellors offered over 31,914 counselllng hours plus 2,212 Advocacy hours.
Many of these hours have been delivered to young people in both the agency and in schools. This
work requires additional experience and training and some of these hours are remunerated. A
number of adults have been seen within our Hope@22 project which is for clients expressing
suicidal thoughts. The coun5ellors who carry out this work are remunerated.
Everyone who is paid by Ihe agency for counselling work is required to offer voluntary hours.
Page 2
Windsor and Maidenhead Youth and
Com
unit Counsellin
SeNice
Re
ort of the Trustees
for the Year Ended 31 March 2024
ACHIEVEMENT AND PERFORMANCE
Charitable activities
Our blended service of face-to-face work and remote woth continu8s and has been welcomed and
well used by our clients.
Fundraising actlvlties
Our fundraising has centred around bidding for funds from grant givers whose aims and objectives
align with Number 22.
In 2023124 this donor base has expanded to include new foundatlons and trusts who haven't
donated to Number 22 before.
For several year8, one large donation has supported our work wlth clients who are feeling suicidal
and as this funding has come lo an end, we are delighted that the Berkshire Community
Foundation has helped us to secure new funding 80 that we can continue this project for the next
three years.
In 2023124, generous donations have come from The Spcore, Merry & Rixrnan Foundation, The
Louis Baylis Charitable Trust, Th8 Shanly Foundation, The Windsor and Maidenhead Christian
Trust, The Garfield Weston Foundatlon, The Prince Philip Trust, The Heathrow Community Trust,
The Mobbs Memorial Trust, The Englefield Charitable Trust, RWS Foundation, Slough Better Care
Fund, St Luke's Church Maidenhead, The Syder Foundation, Th& David Brownlow Charitabl8
Foundatlon and two donors who wish to remain anonymous. We have also received a number of
donations from ¢llents. We received the final payments from our Childr8n in Need grant.
Key Perfom7anco Indicators
As an organisation, we measure our performance in the followlng areas..
Number 22,8 KPIS are reported quarterly to our commissioners the NHS Frlmley Héalth and
Care ICS and Achieving for Children (for The Royal 8orough ofwindsor & Maidenhead).
The charity uses clinical evalualion tools and cllent feedback forms to report on clinical
performance. The results are in the accompanying Annual Report.
The Counselling and Psychotherapy Central Awarding Body monltors the performance of our
counsellor training programme.
Number 22's Advocacy service Is monitored by the attendan of the Director at the annual
performance board ofAchieving for Children.
Number 22's rnanagement team pOrt bi-monthly to the Board of Trustees.
The Gharity's Annual Report is available to the general public on our website and a180 Submitted
to the Charity Commission.
Page 3
Windsor and Maidenhead Youth and
mmunit Counsellin Service
ort ofthe Trustees
for the Year Ended 31 March 2024
FINANCIAL REVIEW
Financial position and principal funding sources
The Statement of Financial activities for the year ended 31 March 2024 presents a strong financial
position to carry forward into 2024125. With an incom8 Of £975,734119/0 year on year growth) and
expenditure of £895,402 (3°/D year on year growth) we have had more funds to 8UPPOrt and
increase our core activity of delivering counselling services to the communities within which we
work.
Our schools, work, reflective practice work and CPCAB training courses have supported the core
obj8¢tives of the charity and havè also been designed to bring funds into the Charity and to make
contribution to L)ur running costs.
The Advocacy service is drawing to a close in 2024125.
Achieving for Children (for The Royal Borough of Windsor and Maidenhead) and the NHS Frimley
Health & Car& ICS jointly commission Number 22's service. Their baselinè funding makes up 9%
ofour total income and makes a valuable and much needed contribution to our running oosts.
Reserves policy
The Number 22 reserves policy aims to ensure our work Is protected from the rlsk of disruption at
short notice due lo a lack of funds, whllst at the same tlme ensurlng we do not retain funds for
longer than required. The Charlty Commission require Number 22 to have a reserv6s policy In
place which we have set at 6-9 months of general exp8ndllure and we are confident that the
current reseNes shown in note 14 of the accounts are sufficient for Ihose needs.
Golng concern
As we close our 2023124 year, the Number 22 accounts present a strong flnanclal position to carry
fornard into 2024125, due to the revenue generating streams and our fundraising. Vve conllnue lo
be extremely ambitlous lo work with as many clients as we can, demand has never be6n hi9h8r
and statutory seNices continue to refer many clients to Number 22. The gen8rosity of our donor8
allows us lo continue the work that we do.
Page 4
Windsorand Maidenhead Youth and
Communit Counsellin
Serv
ort ofthe Trustees
forthe Year Ended 31 March 2024
FUTURE PLANS
In the coming year we plan to..
Continue to increase the counselling provision tc meet demand., offering a blended serviGe of
remote and face to fa work.
Continue to develop means of reducing the waiting list for example project work and one off
counselling sessions via SupportLine@22.
Contlnue to develop the range of work in Prlmary, Middle and Secondary schools, including
counselling for young people and Refl8¢tlve Practice for staff.
Continue to run CPCAB training as a funding stream al Levels 2, 3 and Diploma Level 4, Level 5
and Level 6.
Contlnue to support counsellors to extend their training and exp&rience to work with Young
People - our training course for this purpose has been endorsed by the accreditation body, the
CPCAB.
Contlnue lo seek 8UPPOrt from existlng and new funding supporters, for specific projects and to
contribute towards operational costs.
Seek to work in th8 Corporate space, offering emotional wellbelng workshops and therapeutic
support.
- Offer Reflective Practlce support In other statutory Services e.g. the polic& servlc8.
Continue to track income and expenditure using Xero and lo forecast future finances accurately,
Updat8 our database system for storing counsellor and client records., monitoring cllent
attendance and recording notes., making appolntments., Improvlng our collection and reportlng of
linical evaluation.
STRUCTURE, GOVERNANCE AND MANAGEMENT
Governlng document
The ch8rity was registered as a CIO on 13 Feb 2018.
The charity is controlled by a constitution.
Page 5
Windsorand Maidenhead Youth and
unit Counse
Service
ort ofthe Trustees
forthe Year Ended 31 March 2024
STRUCTURE, GOVERNANCE AND MANAGEMENT
Number 22 Board of Trustees
Number 22 Trustees are recruited from the local community, made up of people who have Shown
an interest In mental health issues. Trustees come from a variety of professional background8 and
advise on their areas of expertise. For example.. those from an educational background advise on
Number 22's schools, work,. a Trustee who is a retired GP advises on the organisation's Interaction
with medical serviceslthe NHS. One Trustee represents The Royal Borough of Windsor and
Maidenhead in line with our Constitution. Number 22's Treasurer is a retired Finance DIreOr.
There is one young person's representative who attends ExeGutive Committee meetings lo offer
opinions on Number 22's work with young people.
The following key roles are currently filled - Chair of Trustees, VI Chair and Treasurer.
The Trust8es, the Director and the Managers make up the Executive Committee.
There is a re-61eclion of TrusteeB at each AGM in line with Number 22,8 Constitution.
- The votlng mechanlsm of the Executlve Committee is that a proposal is put forward and vot8d on,
A motion is passed wlth a majority vole.
The Executlve Committee meets six tlmes per year and additional meetings are scheduled where
requlred for example finance meetings.
The Executive Commtttee receive safeguarding tralning and arè all registered on the E-Learning
for healthcare portal as volunteers. The ses5Ions are aligned to Volunteer Certiflcate Standards
produced by Helpforce. Mandatory modules include Data Securlly, Safeguarding Adults and
Chlldren, Health and Safety and Equality Diversity & Inclusion. For all newly appointed Trustees,
core list of responsibllilies is provided in line with guidance from the Government and the Charlly
Commisslon as well as adherence to the charity govemance code.
commiltee are related.
None of the executive
Page 6
Windsor and Maidenhead Youth and
Communit
unsellin SeNice
Re ort ofthe Trustees
forthe Year Ended 31 March 2024
STRUCTURE, GOVERNANCE AND MANAGEMENT
Organisational structure
Executive Commlttee
Chair
Vice-chair
Sally Som8Nille
Kate Taylor
Secretary
Treasurer
Karen Mellon
Peter Child
Committee Members
Elizabeth Bailey
Sue Curley
Chris Duncan
Carolyn Fallon
Siobhan Murray
Sally Wright
Young People's Ropresèntatlve
Zo6 Chingozha
Dlrector of Servlce
Shula Tajima
Servlce Managers
Alison Batey
Damon Hall
Sarah Luke
Julie Murrell
Emily Warburton
Admlnistrator3
Anne Lang
Ruksana Khan
Dalia Bosnic
IT Manager
Lucie Lang
Page 7
Windsor and Maidenhead Youth and
Communil Counsellin
Service
Re
ort of the Trustees
forlhe Year Ended 31 March 2024
STRUCTURE, GOVERNANCE AND MANAGEMENT
Rlsk management
The trustees have a duly to identify and review the risks to whiGh the charity is exposed and to
ensure appropriate controls are in place to provide reasonable assurance against fraud and error.
Number 22 has considered risks to the charity. These are listed in the Risk Register which is
regularly reviewed by the Trustees and the Managemènt team. Each perceived risk has a
procedure in place to deal with it in the event of an occurrence. The Risk Register was last
reviewed in April 2024.
REFERENCE AND ADMINISTRATIVE DETAILS
Registered Charity number
1177138
Prlnclpal address
4 Marlow Road
Maidenhead
Berkshire
SL6 7YR
Truste88
S Sometville
S Curley
S Wright
K Melton
P Child
E Bailey
G Singh (resigned 12th March 2023)
D Stimson {resign6d 4th May 20231
M Luxon {resigned 11, July 2023)
M A E Goford (resigned 11, July 2023)
C Duncan (appointed 171h January 2023)
K Taylor (appointed 23" May 2023}
C Fallon {appoinled 11th July 2023)
S Murray (appointed 11, July 2023)
Independent Examiner
Two Rivers Accountancy
38 Eton Wick Road
Eton Wick
Windsor
Berkshire
SL4 6JL
Approved by order of the board of trustees on
behalf by..
and signed on its
S Somerville- Trustee
Page 8
Inde
endenl Examinerfs Re
ort to the Trustees of
Windsor and Maidenhead Youth and
Communit Counsellin SeNi
Independent examiner's report to the Irustees of Windsor and Maidenhead Youth and
Communily Counselling Service
report lo the charity Iruslees on my examination of the accounts of Windsor and Maidenhead
Youth and Community Counselling Service (the Trust} for the year ended 31 March 2024.
Responsibilities and basis of report
As the charity trustees of the Trust you are responsible for the preparation of the accounts in
accordance with the requirements of the Charilies Act 20111'the Acl'}.
I report in respect of my examination of the Trust's accounls carried out under Section 145 of the
Act and in carrying out my examination I have followed all applicable Directions given by the
Charity Commission under Section 14515)Ib) of the Act.
Independent examinerfs statement
Since your charity's gross income exceeded £250,000 your examiner must be a member of a listed
body I can confirm that l am qualified to undertake the examination because l am a member of the
Association of Charter8d Certified Accountants, which is one of the listed bodies.
I have completed my examination. I confirm that no material matters have come lo my attention in
connection with the examination giving me cause lo believe that in any materi81 resp8Ct'.
accounting records were not kept in respect of the Trust as required by Section 130 of the
Act., or
the accounts do not accord wtth those Cords., or
the accounts do not comply with the applicab18 requirements concerning the form and
content of accounts Sel out in the Charities (Accounts and Reports) Regulations 2008 other
than any requirement that the accounts give a true and fair view which is not a matter
considered as part of an independent examination.
I have no concerns and have come across no other matters in connection with the examination to
which attention should be drawn in this report in order to enable a prop6r understanding of the
accounts to be reached.
Delia Ailott FCCA
Two Rivers Accountancy
38 Elon Wick Road
Eton Wick
Windsor
Berkshire
SL4 6JL
Dale..
Page 9
Windsor and Maidenhead Youth and
Com
nit Couns
Service
Statement of Financial Activities
forthe Year Ended 31 March 2024
31.3.24
Total
funds
31.3.23
Total
funds
Unrestricted Restricted
fund
fund
Notes
INCOME AND ENDOWMENTS FROM
Donations and legacies
329,275
6,239
335,514
389,711
Charitable actlvlties
Schools counselling
Advocacy work
252,804
85,053
252,804
85,053
202,978
207,703
Supervlsion
1,602
1,602
14,283
Training courses
CPCAB tralning
10,702
213,953
10,702
213,953
7,605
129,225
Burnham Health
21,430
21,430
9,365
Parents group
900
Independent v5sitors
Reflectlve practlce
Investment income
1,117
43,115
10,445
1,117
43,115
10,445
3,231
2,158
Total
969,496
6,239
975,735
967,159
EXPENDITURE ON
Charitable activities
Schools counselling
Advocacy work
207,475
84,688
207,475
84,688
217,509
178,494
Supervision
77,989
77,989
77,072
Training courses
11,870
11,870
13,735
Managers
CPCAB training
27,206
146,226
27,206
146,226
41,403
101,993
The notes form part of these financial statements
Page 10
Windsor and Maidenhead Youth and
Communit Counsellin
Service
Statement of Financial Activities
forthe Year Ended 31 March 2024
31.3.24
Total
funds
31.3.23
Total
funds
Unrestricted Restricted
fund
fund
Notes
Family action
2,2S1
2,281
1,121
Burnham Health
14,546
14,546
8,935
Agency couns611ing
43,554
12,319
55,873
Parents group
488
Hope project
27,144
27,144
35,212
Independent visitors
Family support
Reflective practice
other
872
872
1,879
110
2.308
18,298
218,647
2,308
18,298
218,647
191,976
Totsl
883.084
12,319
895,403
867,927
NET INCOMEI(EXPENDITURE)
86,412
16,080)
80,332
99,232
RECONCILIATION OF FUNDS
Total funds brought forward
393,306
6,080
399,386
300,154
TOTAL FUNDS CARRIED FORWARD
479,718
479,718
399,386
The notes forn part of these financial statements
Page11
Windsor and Maidenhead Youth and
Communit Counsellin
SeNice
Balance Sheet
31 March 2024
31.3.24
Total
funds
Unrestricted Restricted
fund
fund
31.3.23
Total
funds
Notes
CURRENT ASSETS
Debtors
Cash at bank
158,229
703,954
158,229
703,954
134,143
578,188
862,183
862,183
712,331
CREDITORS
Amounts falling due within one year
12 1382,465)
(382,465) (312,945)
NET CURRENT ASSETS
479,718
479,718
399,386
TOTAL ASSETS LESS CURREKr
LIABILITIES
479,718
479,718
399,386
NET ASSETS
479,718
479,718
399,386
FUNDS
Unrestricted funds
Restricted funds
13
479,718
393,306
6,080
TOTAL FUNDS
479,718
399,386
The
In
ncial tatements were approved by the Board of Trustees and authorised for issue on
and were signed on its behalf by:
:A £oML(rfvJ
S Somerville- Trustee
P Child - Trustee
The notes form part of these financial statements
Page 12
Windsor and Maidenhead Youth and
Communil Couns&llin
S&rv
Cash Flow Statement
forthe Y6arEnded 31 March 2024
31.3.24
Notes
31.3.23
Cash flows from operatlng 8Ctivltie5
Cash generated from operations
125,766
98,585
Net cash provided by operating activities
Change in cash and cash
equivalents In the reportlng
period
Cagh and cash equival8nts atthe
beglnning of the reporting period
Cash and cash equivalents at the
end of the reporting perlod
125,766
98,585
125,766
98,585
The notes form part of these financial statements
Page 13
Windsor and Maidenhead Youth and
Communit Counsellin
SeNice
Notes to
he Cash Flowstatement
forthe Year Ended 31 March 2024
RECONCILIATION OF NET INCOME TO NET CASH FLOW FROM OPERATING
ACTIVITIES
31.3.24
31.3.23
Net Sncorne for the reporting period (as per the Ststement
of Financial Activities)
Adjustments for:
Depreciation charges
(Increase)/de¢rease in debtors
Increasel(decrease} in creditors
80,332
99,232
574
14,927
(16,148)
124,0861
69,520
Net cash provided by opèrations
125,766
98,585
ANALYSIS OF CHANGES IN NET FUNDS
At 1.4.23
Cash flow At 31,3.24
Net cash
Cash al bank
578,188
125,766
703,954
578,188
125,766
703,954
Total
578,188
125,768
703,954
The not8s form part of these financial statements
Page 14
Windsorand Maidenhead Youth and
Communit
unsellin SeNice
Notes lo the Financial Statements
the Year Ended 31 March 2024
ACCOUNTING POLICIES
Basls of preparing the financlal statements
The financial statements of the charity, which is a public benefit entity under FRS 102, have
been prepared in accordan with the Charllies SORP (FRS 1021 'Accounling and Reporting
by Charilies.. Statement of Recommended Pra¢lice applicable to charities preparing their
accounts in accordan with the Financial Reporting Standard applicable in the UK and
Republic of Ireland (FRS 102) (effective 1 January 2019),, FinanGial Reporting Standard 102
'Th& Financial Reporting Standard applicable in the UK and Republic of Ireland, and the
Charities Act 2011. The financial statements have been prepared under the hlslorical cost
convention.
Incomè
All income Is recognlsed in Ihe Statement of Financial Adivlties once the charity ha8
entitlernent to the funds, 11 is probable that the income wlll be re¢elved and the amount can
be measured reliably.
Donation
and
acres
Donations and legacles are recognised when the trustees believe the funds are Ilkely to be
received. In the Case of general donations, this is on r8celpt.
Government
nts
Govemmenl grants are r8¢ognised when there Is reasonable assurance that..
{a) the entity will comply with the conditions attaching to them., and
(b) the grants w511 be recelved.
Grants are re¢ognised as income on 8 Systematic basis cver the periods in which the 8ntity
recognises the related costs for which the grant is intended to Compensate.
Gran18 received during the year were £152,389 (2023.. £181,800), Including income from
The Royal Borough of Windsor & Maidenhead and NHS commissioning groups.
Expendlture
Liabilities are recognised as expenditure as soon as ther8 is 8 legal or conslruclive obligation
committing the charity to that expenditure, it is probable that a transfer of economic benefits
wlll be required in settlement and the amount of the obligation can be measur&d reliably.
Expenditure Is accounted for on an accruals basis end has been classified under headings
that aggregate all cost related to the category. Where costs Cannot be dlrectly attributed to
particular headings they have been allocated to activities on a basis consistent with the use
of resources.
Charitable actlvltles
Schools
ounsellin
The charity works closely with local schools to identify the needs of young people and to
ensure that relevant support is offered.
Page 15
continued...
Windsor and Maidenhead Youth and
Communit
ounsellin
ervice
Notes to the Financial Statements- continued
for the Year Ended 31 March 2024
ACCOUNTING POLICIES-continued
Charltable activlties
A large amount of individual therapy sessions are provided In schools as well as some group
work., runnlng programmes which encourage young people to consider how they fe61 about
themselves and how they relate lo each other,. improving self-esteem and building
confidence. This service is staffed by our counsellors who have completed additional training
Child Protection & Safeguardin9
Working Therapeutically with Children and Young People- Working In S¢hools.' Policies,
Procedures and Practice
Incomeand expense5 are recognised overlhe pariod the service is provided.
Counsellin
acka
es
The Charity also provides counselling packages working alongside doctors and other health
professionals, family group8 and parent8.
Adv
ac
The charity offers an advocacy Service for young people who are involved with soclal care.
The service is staffed by counsellors who have completed additional Iraining in advocacy.
Advocacy is funded by Achieving For Children. Income and expenses are recognised over
the period which the seNice is provlded.
The charity offers a befriendinglmentoring s8rvice to young people In the care of the Royal
Borough of Windsor and Maidenhead IRBWMI. An Independent Vlsilor is an adult friend
who gives time and support lo a young person to help them develop their emotional
resilience. The role of Ind8pendenl Visitor is voluntary but volunteers receive expenses for
any activities undertaken and for travel to visit a young person.
Fundamental to the provislon of safe, ethical and cornpetent counselling, supervision 18 vital
to the practice and development of Gounsellors and is a requirement for Ihose who are on
the Accredited Reglster. The charity provides supervisors and Income and expenses are
recognised over the period which the service is provided.
cp
B and Train.
inco
The charity offers the CPCAB {Counselling and Psychotherapy Central Awarding Body)
Progresslon Route. The CPCAB is the UK'S leading counselling awarding organisation
offering courses run by counsellors for ¢ounsellors.
Training income is recognised over the period over which the course is provided. Training
Income received in advance is deferred and recogni58d as revenue as the services are
rendered.
Page 16
continued...
Windsor and Maidenhead Youth and
Com
unit Counsellin
Service
Notes to the Financial Statements - continue
forthe Year Ended 31 March 2024
ACCOUNTING POUCIES - continued
Charitable aGtivities
Refledive Practice
Th8 charity offers a flectIVe practlce Servi for professional in leadership roles (currently
working in schools and the police),. providing support and an opportunity to reflect on the
demands of their roles. Income and expenses are recognis8d over the perlod which the
setvice is provided.
Tanglble fixed assets
Depreciation is provided at the following annual rates in order lo write off each asset over its
estimated useful life.
Computerequipment - 330h on cost
Taxatlon
The charity is exempt from tax on its charitable activitie8.
Fund accountlng
Unrestricted funds can be used in accordance with th8 charitable objectives at the discretion
of the trustees.
Restricted funds can only be used for particular restricted purposes within the objeds of the
charity. Restrictions arise when specified by the donor or when funds are ralsed for
particular restricted purposes.
Furth&r explanation of the nature and purpose of each fund is included in the notes lo the
financial slatemenls.
Leasing commitments
Rentals paid under operating leases are charged to the Statement of Financlal Activities on
straight Ilne basis over the p8rlod of the leas8.
Penslon costs and other post-retlrement beneflts
The charity operates a defined contribution pension scheme. Contributions payable to the
Charity's P8nsion scheme are charged lo th8 Statement of Financial Activities in the period
to which they relate.
Basic financlal assets
Cash and cash equivalents are basic financial assets and include cash in hand, deposits
held at call with banks, other short-term liquid investments with original maturities of three
months or le88, and bank overdrafts. Bank overdrafts are shown within borrowings in current
liabilities when applicable.
Finan¢ial Instruments
The charity has elected to apply the provisions of Section 11 '8asiG Financial Instruments, of
FRS 102 to all of its fi'nancial instruments.
Financial instruments are recognised in the charity's balance sheet when the company
becomes party to the contractual provisions of the instrument.
Page 17
continued...
Windsor and Maidenhead Youth and
Communi
Counsellin
ervice
Notes to the Financial Statements- continued
forth Year Ended 31 March 2024
ACCOUNTING POLICIES- continued
Basic flnancial assets
Financial assets and liabilities are off8et, with the net amounts presented In the financial
statements, when there is legally enforceable right to set off the recognised amounts and
there is an intention to sèttle on a net basis or to realise the asset and settl8 the liability
simultaneously.
Basic flnancial assets
Basic financial assets, which include dèbtors and cash and bank balances, arè Initially
m8asured transaclion price including transaction costs and are subsequently carried at
amortised cost using the effective interest method unless the arrangement constitul8s
financing transaction, where the transaction is measured at the present value of the future
receipts discounted at a market rale of interest. Financial assets classified as receivable
within on8 year are not amortised.
Classificatlon of fffinancSal liablllties
Financlal liabilities and equity instruments are classified accordlng to the substance of the
Conlraclual arrangements entered into. An equity instrument is any contract that evidences
residual interest in the asset8 of the company after deducting all of its liabilities.
Baslc flnanclal Ilabllltles
Basic flnancial Ilabililies, includlng creditors are Initially recognised al tran5actSon price
unless the arrangement constitutes a financing transactlon, where the debt instrument is
measured at the present value of the future paym8nls dI5counted al a market rate of
interest. Financial liabllilies classified as payable within one year are not amortised.
Trade cditOrS are obligations to pay for goods or servlces that have been acquired in the
ordinary course of business from suppliers. Amounts payable are classified as current
Ilabilitl8s if payment Is due within ane year or less. If not, they are presented as non-current
Ilabilities. Trade creditors are recognised initially at transaction prlce and subsequently
measured at amortised cost using the effective interest m8thod.
Employee benefits
The costs of short-term employee benefits are recognised as a liability and an expense. The
cost of any unused holiday entitlement 18 recognised in the penod in which the employee's
services are received.
Termination benefits are recognised immediately 88 an expense when the company 18
demonstrably committed to terminate the employment of an employee or to provide
termination b&nefits.
Page 18
Continued...
Windsorand Maidenhead Youth and
Communil Co
sellin
Servic
Notes to the Financial Statements - continu d
for the Year Ended 31 March 2024
DONATIONS AND LEGACIES
31.3.24
31.3.23
Donations
Grants
Contribution lo adminlDBS cost
180,163
152,839
2,512
206,346
181,800
1,565
335,514
389,711
Grants received, included in the above, are as follows:
31.3.24
31.3.23
Royal Borough ofwindsor & Maidenhead
NHS Clinical commissioning groups
53,000
73,61)0
62,920
74,600
Children in need
8,239
24,280
Garfield Weston
20,000
20,000
152,839
181,800
INVESTMENT INCOME
31.3.24
31.3.23
Rent and room hir8 recelved
10,445
2,158
Page 19
continued...
Windsor and Maidenhead Youth and
Communit Counsellin
Service
Notes to the Financial Statements- continued
for the Year Ended 31 March 2024
INCOME FROM CHARITABLE ACTIVITIES
31.3.24
31.3.23
Schools counselling
Advocacy
Supervision
Training income
CPCAB training
Burnham Health
Parents group
Independènt visitors
Reflective pracllce
252,804
85,053
1,602
10,702
213,953
21,430
202,978
2Q7,703
14,283
7,605
129,225
9,365
900
3,231
1,117
43,115
629,776
575,290
Page 20
continued...
Windsor and Maidenhead Youth and
Comm
it Counsellin
Service
Notes to the Financial Statements- Continued
for the Year Ended 31 March 2024
CHARITABLE ACTIVITIES COSTS
Direct
Costs
Schools counselling
Advocacy work
Supervision
Training courses
Managers
CPCAB training
Family action
Burnham Health
Agency counselling
Hope project
Independent visitors
Family support
Reflectivè practice
207,475
84,688
77,989
11,870
27,206
146,226
2,281
14,546
55,873
27,144
872
2,308
18,298
676,756
Page21
continued...
Windsor and Maidenhead Youth and
Communit
nsellin
Service
Notes to the Financial Statements- continued
for the Year Ended 31 March 2024
SUPPORT COSTS
Information
technology
Management Finance
Oth8r re80urces expended
160,343
826
14,684
Governance
costs
Other
Totals
Other resources expended
28,828
10,780
215,459
TRUSTEES, REMUNERATION AND BENEFITS
There were no trustees, remuneration or other benefits for the year ended 31 March 2024
nor for the year ended 31 March 2023.
Tru8ts88' expenses
There were no trustees, expenses paid for the year ended 31 March 2024 nor for the year
ended 31 March 2023.
STAFF COSTS
31.3.24
31.3.23
Wages and salarie8
Social security cost8
Oth8r pension costs
188,809
10,300
11,354
180,262
7,425
13,575
210,463
201,262
The average monthty number of employees during the year was a8 follows..
31.3.24
Management
Adminislralion
Schools counselling
31.3.23
13
13
No employees received emoluments in excess of £60,000.
Page 22
continued...
Windsor and Maidenhead Youth and
Communit
nsellin
ice
Notes lo the Financial Statements- continued
for the Year Ended 31 March 2024
COMPARATIVES FOR THE STATEMENT OF FINANCIALACTIVITIES
Unrestricted Restrithd
fund
fund
Total
fund8
INCOME AND ENDOWMENTS FROM
Donations and legacies
Charitable activitles
365,431
24,280
389,711
Schools counselling
Advocacy work
202,978
207,703
202,978
207,703
Supervision
14,283
14,283
Tralning courses
CPCAB training
7,605
129,225
7,605
129,225
Burnham Health
9,385
9,365
Parents group
900
Independent visltors
3,231
3,231
Investment Income
2,158
2,158
Total
942,879
24,280
967,159
EXPENDITURE ON
Charitable activities
Schools counselling
Advocacy work
217,509
178,494
217,509
178,494
Supervision
75.872
1,200
77,072
Trainlng courses
13,735
13,735
Managers
CPCAB training
Family action
24,403
101,993
1,121
17.000
41,403
101,993
1,121
Page 23
ontinued...
Windsor and Maidenhead Youth and
Communit Co
sellin
Notes to the Financial Statements- continued
for the Year Ended 31 March 2024
COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES - continued
Unrestricted Reslrided
fund
fund
Total
funds
Bumham Hèalth
Parents group
Hope proj8Ct
Independent visitors
Family support
other
6,935
488
35,212
1,879
110
191,976
8,935
488
35,212
1,879
110
191,976
Total
849,727
18,200
867,927
NET INCOME
93,152
6,080
99,232
RECONCILIATION OF FUNDS
Total funds brought fornard
300,154
300,154
TOTAL FUNDS CARRIED
FORWARD
393,306
6,080
399,386
10. TANGIBLE FIXED ASSETS
Computer
equipment
COST
At 1 April 2023 and 31 March 2024
1,720
DEPRECIATION
At 1 April 2023 and 31 March 2024
1,720
NET BOOK VALUE
At 31 March 2024
At 31 March 2023
Page 24
continued...
ndsorand Maidenhead Youth a
Communit Counsellin
ice
Notes to the Financial Statements- Gon
f r the Year Ended 31 March 2024
inued
11. DEBTORS: AMOUNTS FALLING DUE WITHIN ONE YEAR
31.3.24
31.3.23
Trade debtors
Other debtors
Prepayments and accru8d income
116,275
99,863
55
34,225
41,954
158,229
134,143
12. CREDITORS.. AMOUNTS FALLING DUE WITHIN ONE YEAR
31.3.24
31.3.23
Trade creditors
Taxation and social security
Other creditors
67,259
4,484
310,722
71,212
4,887
236,846
382,465
312,945
Included in creditors Is deferred income, As noted In the accounting policles, the Charity
includes income in the SOFA once it is entitled to that income.
In the case of income received for Irainlng courses, income is deferred and matched to the
costs when the ¢ourse lakes place.
In the case of project income, a grant may be provlded to cover a certaln period oftime, and
the costs will be spent over the same period. The Income is, therefore, spllt over the tem in
accordance with the performance of th8 lasks relating lo that project.
13. MOVEMENT IN FUNDS
Net
movement
in funds
Al 1.4.23
31.3.24
Unrestricted fund8
General fund
393,306
86,412
479,718
Restricted funds
Childrèn in need
6,080
{6,080)
TOTAL FUNDS
399,386
80,332
479,718
Page 25
continued...
Windsor and Maidenhead Youth a
ommunit Counsellin
seICe
Noles to the Financial Statements- continued
for the Year Ended 31 March 2024
13. MOVEMENT IN FUNDS- continued
Not movement in funds, included in the above are as follows..
Incoming Resources Movement
r6source8
expend6d
in funds
Unrestrictod funds
General fund
969,496
(883,084)
86,412
Restricted funds
Children in need
6,239
(12,319}
{6,0801
TOTAL FUNDS
975,735
(895,403)
80,332
Comparatlv68 for movement In funds
Net
movement
in funds
At
31.3.23
At 1,4.22
Unrestricted lunds
Genèral fund
300,154
93,152
393,306
Restrleted fund8
Children In need
8,080
6,080
TOTAL FUNDS
300,154
99,232
399,386
Comparative net movement in funds, included in the above are as follows..
Incoming ReSoUrS Movement
resour8
expended
in funds
Unrestricted funds
General fund
942,879
{849,727}
93,152
Restricted funds
Children in need
24,280
(18,200)
6.080
TOTAL FUNDS
967,159
(887,927)
99,232
Page 26
continued...
Windsorand Maidenhead Youth and
Commu
Counsellin
rvice
Notes to the Financial Statements- continued
for the Year Ended
1 March 2024
13. MOVEMENT IN FUNDS- continued
A current y8ar12 months and prior year12 months combined position is as follows..
Nel
movement
in funds
At
31.3.24
Al 1.4.22
Unrestricted funds
General fund
300,154
179,564
479,718
TOTAL FUNDS
300,154
179,5e4
479,718
A current year 12 months and prlor year 12 months cornbined net movement In funds,
included in the above are as follows..
Incoming
resourc85
Resource8 Movem6nt
expended
in funds
Unrestrlct8d funds
General fund
1,S12,375 11,732,811)
179,564
Restrlctèd funds
Children in need
30,519
130,519)
TOTAL FUNDS
1,942,894 (1,763,330)
179,564
14. RELATED PARTY DISCLOSURES
There were no related party transactions for the year ended 31 March 2024.
Page 27