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2021-03-31-accounts

CONTENTS PAGE
General information
Trustees'
Annual
Report		 3 9
Responsibilities
ofthe Trustees		 10
Independent
Examiner's
report tothe members
Statement ofFinancial Activities 12
Balance Sheet 13
Notes tothe financIal statements 14-18

~ s ~ ~ s
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~
NB: As required
by the Charity Commission
(CC) it isconfirmed that the
Healthwatch
Oxfordshire Trustees have had regard tothe guidance
issued		 by
the CC on public benefit.
HWO exists to provide
local Healthwatch
and related services within
Oxfordshire,
through the following object:
e Providing
information
and advice to the public about focal		 health and
social care (H&SC) services.
Summary ofthe objects ofthe g+ Making the views and experiences of the public known to H&SC
charity set out in Its providers.
governing document Enabling
local people to have a voice in the development,		 delivery, and
equality ofaccess to local H&SC services and facilities.
i+i Providing
training
and development
of skills forvolunteers		 and the
wider community
in:
understanding,
scrutinising,
reviewing,
and monitoring
local H&SC
facilities,
The principal
activities
in support ofthese objects are described
below:
Providin Informati
n
vice tothe
ublic
t local h
th		 and social
c~ar H&SCls~ei g&
During the year, despite Covid-19 restrictions,
HWO heard		 from 7,700
members ofthe public through
a combination
of:
Website feedback centre, "Tell us" forms, Enter and View, Signposting.
Voluntary
Sector, Surveys, outreach
and Facebook.
+1+ I-IWO continued to circulate its bi-weekly
rundown
on recent Health
and Care related news. Its Communications'
Officer is working to
increase the readership
ofthis newsletter
through
new means such		 as
Summary
ofthe main
activities undertaken		 for the & Parish Newsletters.
HWO has continued to work on gaining more public exposure through
public benefit
these objects		 in relation to
(include within		 social media channels,
Facebook, and Twitter. It has been particularly
successful
in widening
its contacts at Facebook, which increasingly
this section the statutory helps to provide input to surveys.
declaration that trustees have e In March, HWO contracted
an experienced
social media and marketing
had regard to the guidance consultant
who is working to improve further
HWO's Brand recognition
issued by the Charity and public reach, over the following B-months,
Commission on public
benefit) Makin thevie
s
er'encesof
h
ublicknowntoH&SC		 roviders.
HWO ground-based
outreach activities were curtailed		 due to Covid
-19restrictions,
but a project was run in the rapidly growing Didcot
area ofSouth Oxfordshire to find out how people felt about local
Health and Care services.
4
HWO carried out research and reported
on the following:
-Listening to Care Homes during the pandemic.
-Patient Participation
Group activity during Covid.
-Social Care in Oxfordshire:
How did local people experience the
Council's changes
in Contribution
policy?
-GP surgeries
sup
orting patients
duding Covid.

-Let's talk about Mentall-lealth.
-Emotional
Wellbeing, 0-5year olds in Oxfordshire.
-Oxfordshire's
new and emerging
communities
views on wellbeing.
-Adult unpaid
carers in Oxfordshire:
Are they getting the support
they need?
-Listening to Care Homes during the pandemic,
follow-up
report.
|In each case, after research and report have taken place, HWO
organises contact with relevant service providers
and service users
to discuss findings
and agree steps to make improvements.
The following
research projects were carried out, but the reports
were published
after the year end:
GP website check-up.
What's it like living
in and around
Didcot? (Health Care
perspective).
Access to Oxfordshire
dental services during the pandemic.
Voices ofloved ones ofCare Home residents.
vv The public feedback centre on the HWO website allows people to
comment on Health and Care services received. HWO now helps to
facilitate patient outcomes
by sending posts direct to service
provlders
and brokering
contacts between
providers
and their
service users. Providers
also respond to comments
by posting on
the website.
A HWO has continued
work on improving
the usefulness ofits
website and helping people to find it. During the year, the website
had over 33,000 hits, welf up on target. The retention ofa
specialised
consultant
to work with HWO's Communications'
Officer istargeted to further
improve the efficacy ofthe website,
and increase HWO's presence on Social Media during 2022/22.
va HWO attends
key meetings
organised
by Service Providers and
monitors, to ensure that the public voice is heard. For example:
It is a voting member ofthe Oxfordshire
Health and Wegbeing
Board.
It reports to Oxfordshire's
Joint Health Overview
and Scrutiny
Committee.
The Executive Director attends
meetings ofthe Healthwatch
Buckingha mshire Oxfordshire
and Berkshire West (BOB)ICS
Management
Group.
The Executive Director also meets regularly
with the management
and chairs of' the Oxfordshire
Clinical Commissioning
Group
(OCCG), the Oxford University
Hospital
NHS Foundation
Trust, and
the Oxford Health
NHS Foundation
Trust.
In the final quarter ofthe year, HWO attended
over 30such
meetings,
all to influence
providers
and commiss/oners
of Health
and Care services.
Enablin local
o letoh
v
develo
ent delive
and
uali of access to local H&SC servi
cilities
te To increase its outreach work, HWO has recruited
an outreach
officer to focus on the city ofOxford. Unable to work on the
ground
due to Covid-19 restrictions,
she has already made
effective contacts with 22 groups,
including
for example: Rose Hill
Community
Larder. Barton Community
Association,
and Oxford
anti-racist
ci

~
~
Summary
ofthe main
achievements
ofthe charity
during the year		 Due to the onset ofCovid-19 and the Government's
lock
downs,
HWO agreed that its staff should work from home after
March 16".Since then,
HWO work has been ongoing and daily
staff meetings
and reviews on progress
have been conducted
using MSTeams software. Formal meetings of Trustees have
also been held
in this manner.
Although
there were let-ups
from the lockdowns,
most ofthe year has entailed
HWO staff
working from home, and HWO's normal outreach activities
have been much curtailed
as a result. However,
by working
smarter and using technology
effectively,
HWO has achieved
very worthwhile
work, as detailed
in this report.
+' Todevelop
its Board ofTrustees,
HWO has worked with The
Oxford
Hub on their Young Trustees programme
to attract
younger
people to fulfil trustee
roles, As part ofour
participation
in this scheme we have recruited two people, they
have actively led a project around
diversity and how HWO can
become a more representative
and inclusive organisation.
Both
trainees wish tojoin the HWO Board, and one was so elected in
April 2021.One ofthe main goals agreed by the Board isthat it
will work with the Operational
Team to increase its diversity
over the next several years.
g+ HWO has worked to improve the effectiveness of its Board
meetings
in Public and overhauled
its planning
procedures to
ensure that organisationally
it isfocused on key Goals and
Strategies to achieve them. Its plans for 2021/22 are now
available "on a page, "on its webslte.
+ The Trustees believe that HWO has been highly effective at
researching
and reporting
on key Issues that are ofconcern to
the Oxfordshire
public, and are reported
elsewhere
in more
detail, They are pleased that the Executive Director and her
team have been successful
in pressing for services'
improvements
from commissioners
and providers
during the
year.
~ ~
835,000 has been agreed by the Trustees to be set aside in a separate
Briefstatement
charity's
policy		 ofthe
on reserves		 deposit bank
Grani-in-Aid		 account to provide for wind-down
costs, should the current
program
not be renewed
on March 31",2022. (The trustees
have sought independent
advice from Ross Brooke Ltd in arriving
at this
decision).
Details ofany funds materially
in deficit		 Non

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2021 2D20
Notes
CURRENT ASSETS
Debtors 11,119 5,06D
Cash at bank 105,397 95,798
116,515 1D0,857
CREDITORS: Amounts
within one year		 falling due 40,541 26,670
NET CURRENT ASSETS 75,974 74,187
NET ASSETS 75,974 74,187
FUNDS
INCOME FUNDS
Unrestricted
Income funds		 10 75,974 74,187
Restricted
Income funds		 11
TOTAL INCOME FUNDS 75,974 74,1&7

Restricted Total Funds Total Funds
Unrestricted
2021 2020
f f f
Donations 200

Restricted Total Funds Total Funds
Unrestricted
2021 2020
f f
Grants received (OCC) 247,908 247,908 243,047
Fee income (OCCG) 31,109 31,109 35,961
Fee income (Other) 24,125 24,125 3,600
303,142 303,142 282,608

Restricted Total Funds Total Funds
Unrestricted
2021 2020
f f f
staffing costs 2372620 237,620 230,038
Premises costs 16,287 16,287 12,139
Marketing
and communications		 3,105 3,105 6,211
Project costs 14,858 14,858 14,938
Sundry running costs 21,302 21,302 22,671
Governance 8,205 8,205 9,317
Total charitable activities 301,377 301,377 2952324

Unrest r icted Restricted Total Funds Total Funds
2021 2020
E
Independent Examination fee 810 810 810
Accountancy fees 7,395 7,395 6,390
Legal fees 1,140
Other governance costs 437
Trustee expenses 550
8,205 8,205 9,327
.
STAFF COSTS
2021 2020
f f
Wages 209,650 198,751
Social security costs 16,309 16,730
Pension contributions 8,465 7,061
234,424 222,542

.
DEBTORS
2021 2020
f E
Prepayments 11,119 5,060
11,119 5,060

.
CREDITORS
2021 2020
f
Taxation and social security 4,907 4,458
Income received in advance 27,763 9,411
Other creditors 4,973 7,401
Accruals 2,898 5,400
40,541 26,670

10.UNRESTRICTE D INCOME FUNDS
Balance at
1Apr 20
f		 Incoming
resources
f		 Outgoing
resources		 Transfers Balance at
31Mar 21
f
Other unrestricted funds 74,187 303,164 -301,377 75,974
74,187 303,164 -301,377 75,974
Previous year
Balance at
1Apr 19		 Incoming
resources		 Outgoing
resources		 Transfers Balance at
31IVlar 20
f f
Other unrestricted funds 86,564 282,947 —295,324 74,187
86,564 282,947 -295,324 74,187