## ## ## ## |CONTENTS|PAGE| |---|---| |General information|| |Trustees'
Annual
Report|3 9| |Responsibilities
ofthe Trustees|10| |Independent
Examiner's
report tothe members|| |Statement ofFinancial Activities|12| |Balance Sheet|13| |Notes tothe financIal statements|14-18| ## ## ## ||~||s||||~ ~|||s
~
~||| |---|---|---|---|---|---|---|---|---|---|---|---|---| ||||||||NB:|As||required
by the Charity Commission
(CC) it isconfirmed that the||| ||||||||Healthwatch
Oxfordshire Trustees have had regard tothe guidance
issued|||||by| ||||||||the|CC||on public benefit.||| ||||||||HWO||exists to provide
local Healthwatch
and related services within|||| ||||||||Oxfordshire,
through the following object:|||||| |||||||||e||Providing
information
and advice to the public about focal|health and|| |||||||||||social care (H&SC) services.||| |Summary||ofthe objects||||ofthe||g+||Making the views and experiences of the public known to|H&SC|| |charity|set out in Its|||||||||providers.||| |governing||document||||||||Enabling
local people to have a voice in the development,|delivery,|and| |||||||||||equality ofaccess to local H&SC services and facilities.||| |||||||||i+i||Providing
training
and development
of skills forvolunteers|and the|| |||||||||||wider community
in:||| |||||||||||understanding,
scrutinising,
reviewing,
and monitoring
local H&SC||| |||||||||||facilities,||| ||||||||The|principal
activities
in support ofthese objects are described
below:||||| ||||||||Providin|||Informati
n
vice tothe
ublic
t local h
th|and social|| ||||||||c~ar||H&SCls~ei g&|||| |||||||||||During the year, despite Covid-19 restrictions,
HWO heard|from 7,700|| |||||||||||members ofthe public through
a combination
of:||| |||||||||||Website feedback centre, "Tell us" forms, Enter and View,|Signposting.|| |||||||||||Voluntary
Sector, Surveys, outreach
and Facebook.||| |||||||||+1+||I-IWO continued to circulate its bi-weekly
rundown
on recent Health||| |||||||||||and Care related news. Its Communications'
Officer is working to||| |||||||||||increase the readership
ofthis newsletter
through
new means such||as| |Summary
ofthe main
activities undertaken|||||for|the||&||Parish Newsletters.
HWO has continued to work on gaining more public exposure through||| |public benefit
these objects||||in relation to
(include within||||||social media channels,
Facebook, and Twitter. It has been particularly
successful
in widening
its contacts at Facebook, which increasingly||| |this section|||the statutory|||||||helps to provide input to surveys.||| |declaration|||that trustees|||have||e||In March, HWO contracted
an experienced
social media and marketing||| |had regard|||to|the guidance||||||consultant
who is working to improve further
HWO's Brand recognition||| |issued|by|the||Charity||||||and public reach, over the following B-months,||| |Commission||||on public||||||||| |benefit)|||||||Makin|||thevie
s
er'encesof
h
ublicknowntoH&SC|roviders.|| |||||||||||HWO ground-based
outreach activities were curtailed|due to Covid|| |||||||||||-19restrictions,
but a project was run in the rapidly growing Didcot||| |||||||||||area ofSouth Oxfordshire to find out how people felt|about local|| |||||||||||Health and Care services.||| |||||||||||4
HWO carried out research and reported
on the following:||| |||||||||||-Listening to Care Homes during the pandemic.||| |||||||||||-Patient Participation
Group activity during Covid.||| |||||||||||-Social Care in Oxfordshire:
How did local people experience the||| |||||||||||Council's changes
in Contribution
policy?||| |||||||||||-GP surgeries
sup
orting patients
duding Covid.||| ## |||-Let's talk about Mentall-lealth.| |---|---|---| |||-Emotional
Wellbeing, 0-5year olds in Oxfordshire.| |||-Oxfordshire's
new and emerging
communities
views on wellbeing.| |||-Adult unpaid
carers in Oxfordshire:
Are they getting the support| |||they need?| |||-Listening to Care Homes during the pandemic,
follow-up
report.| ||\|In each case, after research and report have taken place, HWO| |||organises contact with relevant service providers
and service users| |||to discuss findings
and agree steps to make improvements.| |||The following
research projects were carried out, but the reports| |||were published
after the year end:| |||GP website check-up.| |||What's it like living
in and around
Didcot? (Health Care| |||perspective).| |||Access to Oxfordshire
dental services during the pandemic.| |||Voices ofloved ones ofCare Home residents.| ||vv|The public feedback centre on the HWO website allows people to| |||comment on Health and Care services received. HWO now helps to| |||facilitate patient outcomes
by sending posts direct to service| |||provlders
and brokering
contacts between
providers
and their| |||service users. Providers
also respond to comments
by posting on| |||the website.| ||A|HWO has continued
work on improving
the usefulness ofits| |||website and helping people to find it. During the year, the website| |||had over 33,000 hits, welf up on target. The retention ofa| |||specialised
consultant
to work with HWO's Communications'| |||Officer istargeted to further
improve the efficacy ofthe website,| |||and increase HWO's presence on Social Media during 2022/22.| ||va|HWO attends
key meetings
organised
by Service Providers and| |||monitors, to ensure that the public voice is heard. For example:| |||It is a voting member ofthe Oxfordshire
Health and Wegbeing| |||Board.| |||It reports to Oxfordshire's
Joint Health Overview
and Scrutiny| |||Committee.| |||The Executive Director attends
meetings ofthe Healthwatch| |||Buckingha mshire Oxfordshire
and Berkshire West (BOB)ICS| |||Management
Group.| |||The Executive Director also meets regularly
with the management| |||and chairs of' the Oxfordshire
Clinical Commissioning
Group| |||(OCCG), the Oxford University
Hospital
NHS Foundation
Trust, and| |||the Oxford Health
NHS Foundation
Trust.| |||In the final quarter ofthe year, HWO attended
over 30such| |||meetings,
all to influence
providers
and commiss/oners
of Health| |||and Care services.| |Enablin|local
o letoh
v
develo
ent delive
and|| |uali|of|access to local H&SC servi
cilities| ||te|To increase its outreach work, HWO has recruited
an outreach| |||officer to focus on the city ofOxford. Unable to work on the| |||ground
due to Covid-19 restrictions,
she has already made| |||effective contacts with 22 groups,
including
for example: Rose Hill| |||Community
Larder. Barton Community
Association,
and Oxford| |||anti-racist
ci| ## ## ## ## ## |||||||~
~| |---|---|---|---|---|---|---| |Summary
ofthe main
achievements
ofthe charity
during the year||||||Due to the onset ofCovid-19 and the Government's
lock
downs,
HWO agreed that its staff should work from home after
March 16".Since then,
HWO work has been ongoing and daily| |||||||staff meetings
and reviews on progress
have been conducted| |||||||using MSTeams software. Formal meetings of Trustees have| |||||||also been held
in this manner.
Although
there were let-ups| |||||||from the lockdowns,
most ofthe year has entailed
HWO staff| |||||||working from home, and HWO's normal outreach activities| |||||||have been much curtailed
as a result. However,
by working| |||||||smarter and using technology
effectively,
HWO has achieved| |||||||very worthwhile
work, as detailed
in this report.| ||||||+'|Todevelop
its Board ofTrustees,
HWO has worked with The| |||||||Oxford
Hub on their Young Trustees programme
to attract| |||||||younger
people to fulfil trustee
roles, As part ofour| |||||||participation
in this scheme we have recruited two people, they| |||||||have actively led a project around
diversity and how HWO can| |||||||become a more representative
and inclusive organisation.
Both| |||||||trainees wish tojoin the HWO Board, and one was so elected in| |||||||April 2021.One ofthe main goals agreed by the Board isthat it| |||||||will work with the Operational
Team to increase its diversity| |||||||over the next several years.| ||||||g+|HWO has worked to improve the effectiveness of its Board| |||||||meetings
in Public and overhauled
its planning
procedures to| |||||||ensure that organisationally
it isfocused on key Goals and| |||||||Strategies to achieve them. Its plans for 2021/22 are now
available "on a page, "on its webslte.| ||||||+|The Trustees believe that HWO has been highly effective at| |||||||researching
and reporting
on key Issues that are ofconcern to| |||||||the Oxfordshire
public, and are reported
elsewhere
in more| |||||||detail, They are pleased that the Executive Director and her| |||||||team have been successful
in pressing for services'| |||||||improvements
from commissioners
and providers
during the| |||||||year.| ||~||~|||| ||||||835,000 has|been agreed by the Trustees to be set aside in a separate| |Briefstatement
charity's
policy||||ofthe
on reserves|deposit bank
Grani-in-Aid|account to provide for wind-down
costs, should the current
program
not be renewed
on March 31",2022. (The trustees| ||||||have sought|independent
advice from Ross Brooke Ltd in arriving
at this| ||||||decision).|| |Details ofany funds materially
in deficit|||||Non|| ## ## ## ## ## ## ## |||||||||||||||||||||||C||| |---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---| ||||I|te|||O
aU
N|aa
0
IU
N
aoN||aa|N||UI
Ul
OIN||aa
Im
I||ao
rthfl|||||tUe
Sl
0
I||| |||||||||||||||||||||||lhe||| |||||||||||||||||||||||lll||| |||||||||||||||||||||||0||| ||||'0|||||||||||||||||||'0||| ||||'5
Z|aa
C||||||||||||||||||C
la
C||| ||||C|||||||||||||||||||Iaoa0||| |||||||||||||||||||||||ap||| ||||t|e'0|||N|IU
N|||«h
N|||Ih
N
tn
If)|IO
I
m
N||||||r|oa
u0
Iap||| |||||||||aaN|||aaN|||Ch|I||||||r|||| |||||||||||||||||||||||a-0||| |||||||||||||||||||||||C||| |||||||||||||||||||||||ap||| |||||||||||||||||||||||E||| |||||||||||||||||||||||OP||| |T8|||5|ta0|W|||Nd'
O
M||NN|fh
CI
m||r
r
Cl
th|rm
CI
tft||||||||la
th
lae||| |0||||||||||||||||||||||Ol||| |||||||||||||||||||||||IU||| |0
T
I-|z
00
ar,|||al
C||||||||||||||||||Ia
IIata||| ||CK||||W|||||||||||||||||tU||| |Tg
I
o
UJ
CI||||th'00|W|||N
IU
IVI||N|d'
IO
0
fft
hl||I
rm
CI
fh|rm
C&
m|||||||d
r|UlI0
'0
C
la
C|IU|C
IU
E
Ol+la
+th
ta
u| ||X0||0|||||||||||||||||||ITI
OO|fz|fa
c
IC| ||Z
oaC
UI
ra
L td
)v
0
Z 0
Z Z
IU
0 tC
r- 0|||||0
C|gU
ep
al
C
Ill
.0
ra|tpl
IU
e
w|tllal
aa
ttl
e|al
Pp
E,c
ap
ia||al
E'5
0 e
e
/l
C
e
'
0,
ta
w
V||g
aea
0
0
X
0
ia
0|0alaa
E8|c
4
00
$ ih
I|aaC
0
c
0
E
Z|a000
la
U
0
U0
IO|I'h
a|e
aa
0
at
ia
0|al
III
la
0|Ia
tfle'0
C
th
IU
8
cC
tatC
IOCZ
il0
C
OP|E
v
C0
u
8
e
ta
E
ttl
I
C
0
E
la
ap
0~
hl
IU
a-
0
ct|Ol
Ih
Ol
a
0
m
E
I0
ao
~
0
p
lh
tla
ta
0
IU0
C| ## |||||2021||2D20|| |---|---|---|---|---|---|---|---| |||Notes|||||| |CURRENT ASSETS|||||||| |Debtors|||11,119|||5,06D|| |Cash at bank|||105,397|||95,798|| ||||116,515|||1D0,857|| |CREDITORS: Amounts
within one year|falling due||40,541|||26,670|| |NET CURRENT ASSETS|||||75,974||74,187| |NET ASSETS|||||75,974||74,187| |FUNDS|||||||| |INCOME FUNDS|||||||| |Unrestricted
Income funds||10|||75,974||74,187| |Restricted
Income funds||11|||||| |TOTAL INCOME FUNDS|||||75,974||74,1&7| ## ## ## ## ## ## ## ## ## ## ## ## |||Restricted|Total Funds|Total Funds| |---|---|---|---|---| ||Unrestricted|||| ||||2021|2020| |||f|f|f| |Donations||||200| ## ||||Restricted|Total Funds|Total Funds| |---|---|---|---|---|---| |||Unrestricted|||| |||||2021|2020| |||||f|f| |Grants received (OCC)||247,908||247,908|243,047| |Fee income|(OCCG)|31,109||31,109|35,961| |Fee income|(Other)|24,125||24,125|3,600| |||303,142||303,142|282,608| ## ||||Restricted|Total Funds|Total Funds| |---|---|---|---|---|---| |||Unrestricted|||| |||||2021|2020| |||f||f|f| |staffing costs||2372620||237,620|230,038| |Premises costs||16,287||16,287|12,139| |Marketing
and communications||3,105||3,105|6,211| |Project costs||14,858||14,858|14,938| |Sundry running|costs|21,302||21,302|22,671| |Governance||8,205||8,205|9,317| |Total charitable|activities|301,377||301,377|2952324| ## |||||Unrest r icted|Restricted|Total Funds|Total Funds| |---|---|---|---|---|---|---|---| |||||||2021|2020| ||||||||E| |Independent|Examination||fee|810||810|810| |Accountancy|fees|||7,395||7,395|6,390| |Legal fees|||||||1,140| |Other governance||costs|||||437| |Trustee expenses|||||||550| |||||8,205||8,205|9,327| |.
STAFF COSTS|||||||| |||||2021|2020||| |||||f|f||| |Wages||||209,650|198,751||| |Social security|costs|||16,309|16,730||| |Pension contributions||||8,465|7,061||| |||||234,424|222,542||| ## ## |.
DEBTORS||| |---|---|---| ||2021|2020| ||f|E| |Prepayments|11,119|5,060| ||11,119|5,060| ## |.
CREDITORS|||| |---|---|---|---| |||2021|2020| |||f|| |Taxation and social security||4,907|4,458| |Income received|in advance|27,763|9,411| |Other creditors||4,973|7,401| |Accruals||2,898|5,400| |||40,541|26,670| ## |10.UNRESTRICTE|D INCOME|FUNDS||||| |---|---|---|---|---|---|---| |||Balance at
1Apr 20
f|Incoming
resources
f|Outgoing
resources|Transfers|Balance at
31Mar 21
f| |Other unrestricted|funds|74,187|303,164|-301,377||75,974| |||74,187|303,164|-301,377||75,974| |Previous year||||||| |||Balance at
1Apr 19|Incoming
resources|Outgoing
resources|Transfers|Balance at
31IVlar 20| |||f||||f| |Other unrestricted|funds|86,564|282,947|—295,324||74,187| |||86,564|282,947|-295,324||74,187| ## ## ##