2022-03-31-accounts

Company number. 82Ym5 Charitynumber. 1171817 citizens advice Citizens Advice SORT Group Ltd Financial statements for year ending 31 March 2022 •ts3IXAT80' 30112r2022 COMPANIES HOUSE

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Citizens Advice SORT Group Ltd References and administrative information for the year ended 31 March 2022 Trustees Brenda Worrin8ton. incoming Chairperson PeterAJkn. Interim Chair Margaret Anne Wbury Martyn Beauthamp Sarah Diller Richard Coaton Erni￿ Ajen Jan Whitfidd Damd Trafford Atif Hafeez (appointed 5 October 221 {appointal 4August 22) (appointed 25 November21) (appointed 25 November 21) (appointed 25 November21 resigned 9 September 22) (resigned 31 July 22) {wgned 30June 22) {resigned 21 April 22> (resigned 25 November 211 (resigned 31 Ottober 211 (reggned 31 Ortober21) (re5i8n&J 31 O£tober21} Phil A5pden. outgoingchairperson Annette Clowe5 Francine Wan Pauline Rov Jan Ball Ellen (Ytknnneri Carf Cor Prlnclpal staff )nathan Yes. Chief ExecutNe Officer Steve Hughes. Chiefoperating Officer Prlncipal address 1- 2 A5croft Court Peter Street. Oldham. OL1 1 HP (until 5hJty 22) Huckletree. The Express ￿lIdIng 9 Great Ancoats Street, Manchester, M4 SAD (from 5Juty 22) Companynumber Charltynumber 1171817 Bankers Santarbder PLC Bridle Road, Bootle, Mer5eJside L￿14GB Royal Bank of Scotland PLC DNmrTM)nd House, 1 RedheUghsA￿nU¢ Edinburgh. EH12 9JN Lloyds PLC 58Yorkshire Street. Rothdal¢ L3ncashire. OL6 1 BN

Citizens Advice SORT Group Ltd Reference5 and administrative information for the year ended 31 March 2022 Yorkshire knk 47 Market Plac¢ Oldham. OL1118 The Chartty 8ank Limited 182 HEh Street. Tonbridge. Kent. TN9 1 BE Audftors Slade &Cooper Ltd BeehNe Mill, Jw Street, Ancoats, Manchester. M4 E4G

Citizens Advice SORT Group Ltd Trustees, Annual Report for the year ended 31 March 2022 The trust&s, who are direttofs for the purposes of company law, present the annual report, together with the financial statements and auditor¥ report of the charitablegroup ending 31 March 2022 About Citizens Advice SORT Group The tharty's objert5 are to promote any tharitable purpose for the publK benefit by the a(fvancerrtnt of education. the protertion and preservation of health and the relief of po￿, sickness and distress in particukv, but ￿thout limitation. for the benefit ofthe comMun￿Y in frnter m￿tt￿erand surrounding area5. The main attmties undertaken to fijrther our tharitsble purpose5 for public beneftt are to provtde the achi￿. people need for the problems that they face and impromt the po￿￿esand prattices that affett peopl¥s lffts. Our highty trained people deliver infomation, athl￿ and guidan￿ ser4ryces. a mixture of paid staff and volunteers, promding 5enAces predominantty in Stockport. Oklham. Rothdak and Trafford. The charity also de￿erS specialist legal serwices in Halton. Warrington ￿ Wirrol. The trustees confim) that thty hao referred to the infomiation contained in the Charity Commi5siorfs 8eneral guidance on wblk benefit vthen planning ￿t￿ltieS and setting policiesand prioritie5 forthe"yearahead. Who we helped in 2021 to 2022 In total, we supported 11.941 people vith simple inforrnation and thice. and 10.913 peopte Qntrto￿ne, by phone, email. web chat or in person with hig￿ art￿ and cas6￿rk. %tbsite had over 47,790 Msi(s and 91.676 P<ige views and ￿￿ answered 26.11yJ calls (￿erthts perlod. In 2021-2022 the number of people tuming to our ser¥ice for inf0m￿t￿)n. admce and guKlance increased compared to theyear before and was sgnfficantty hgherthan prtyandemic IE*Is. People are feeling the long-term impart of the Covid-19 pandemio The V4irhdrawal of all govemment. SUPF)Ort schemes, in a relativety short period of time and n a year of constant Un￿rtaInty and thanging restitutions, led to higher demand forour services. seen the highest number ofweb Msits v￿r, more people are u5ingour d￿ll01 seNce5than e￿r before. and we started seeing people at fac&tO-fa￿ appointments again. wean$￿Ved more phone calls ￿r, although we have seen demand continue to r

Citizens Advice SORT Group Ltd Trustees, Annual Report for the year ended 31 March 2022 Our value to society Each year. we give thousand5 of people the knowledge and confidence to find a wty ft)rward. We do this by prowding advice, education. support. and infiuencing policies and practices that affert our dients. We 5urvry hundreds ofpeopleyearly to gr¥E u5 the ￿lden￿ weneed to measure our impart. For every £1 of charitable expenditure We delNer £31 of broadereconomic and so(tral benefit We save thegornment and public sep¥ices £4 We delrvered an estimated £23s0c￿l and economicwdlueto SoC￿ty Our Survey resultsv￿re as folov& ' Ease of access 'How easy or dtfficult did you find it to access the swbicey 80% confimed it was either neutral. easy or￿ry easy to access oursermce Wayforward o what extent did the seNce help you to find a ¥¥ay forwardy 86% confimied wéd either moderatety. greatty orcompletety helped thern find awty forward Problem resolved o vthat extent isyour problem now re50Ked.- 75% confinned wed either partty. rnostty or completety resoKed their problem Recommend °How likety would you beto recommend the seNce.- 88% confirmed theYv￿uld like￿ orw lik&Sf recorNrffid our serNi 6 in 10 people said theyfelt less stres￿. depressed oranxious as a dirert result of ourad Financial outcomes for the people we help For many people who turn to us for help, ¥￿ look at how we (an maximi5e their income by ensuring they recd¥ ' all the benefrtsthw are entrtled to. We helped people access an extra £7.7m in one-off and ongoing additional income forlocal people We￿ote off and restheduled £2.8mof debt.. We also helped distribute £1LXJ( in various support funds to wlrtsble dientsvia 0urcrtslsTe￿ inttlatl￿. These were mode %ivailable from various Sour￿ induding Household support funds. Databanl Fuel Bank and Winter Resilience grarrt&

Citizens Advice SORT Group Ltd Trustees. Annual Report for the year ended 31 March 2022 Our strategy recently refreshed the thaT1t￿s Strat¥. Ourmsion for2025 is that wdl help more peoplethan before. This plan looksto refo(us ouractmty on three main srratwc them Advice- well hwe met more demand across all oura¢lice channels Sustalnabillty- we11 habe grown and d￿rSifIed our busine4 becoming more effeCt￿t and efficient in o Sustainable way. Culture.we11 bea great plaoto Yo)rk vthere people pthmi at their best As part ofour strategl. adopted a dient commitment: Irs easy to get support from us- Our seNce5 will be avail3blewhenyou need thern in"a way that v￿rkS foryou I￿r Se￿Ce wlll be joined up - You11 be able to acce55 ad¥ice quickty and easily through our drfferent serwces and channelsNMthout hamngto repeat yourself. We'll help you find a way forward whatthr problem - We havè the resources, tools arKI expertise to sohE your problem. If we cant help directty. we11 sgnp05t you or make a smooth referral to a trusted partner. You'll get the le%1 of support need- v1hate￿ your gtuation, we11 take extra steps to make sure you have the best support foryour need You know that we'll speak up for you- We11 a(kncate forth￿ge in policy and industry prartlcesvthere they make lrfe harderfor you. Our values Wdre drfferent. ambitlous and detemiined to ddiverqualty S￿CestO our communities. To be ableto do this, we havea set of values which drive us forward and that all ourcolkogue5 champion: We're inventi%*- We question erfery idea to make rt better. and we dwnge when things arent worf(ing. Wgre not afraid oftrying n￿thingS and le&n by gettingthings wrong W¥re 8enerous- We worf( tosether. sharing knowledge and experienceto SO￿ problerrs. We tell it like it is and respect everyone We're responsible - We do what VR 5Jy Y￿1 do and we keep our prorrmses. We remember that wework for a charity and use ourresources effe((

Citizens Advice SORT Group Ltd Trustees, Annual Report for the year ended 31 March 2022 Equity, diversity and inclusion Equty. dNersty arKI indusion IEDII are at the ￿ntre of what V￿ do, and our (harity ams are 8rounded in EDI prinoples. We value and embrace the dNvsity of our dients and colleagues and work to eliminatediscrimination. We belie we are all equal through our shared humanty. We'll strengthen our EDI work by: Taking a sooal justice approach to Etx Continuing to be an impartkil charity Using our data to create stronger. induspftsaNices Mainstreaming our EDI work Our funding and income generation strategy We take a collaborative and doAopmental approach to fundraisin& de￿oping strategic relationships with key partner5 and stakehold All management colleagues across the charity a￿ re¥Jon*blefor Identi￿.n8And de￿)ping funding Opportunities wsthin their spe(tficareas of vKsrk. Fundingareas indude: Grants and commrjsioning IndMdual8Mng Major donor Corporate Trust and Foundation Legacy All funding application bHllno bid decstons are aligned viith our MisS￿n. vision and values, the Citizens competition protocol. Fundralslngxandards Information The chariiy doe5 not cary out signbficant fundraising artfvities.

Citizens Advice SORT Group Ltd Trustees, Annual Report for the year ended 31 March 2022 Income generation Alongside restricted incom& we must continve to dr¥er&fy our income. 2021-21 successfulty confimed new and extended existing fvnding agreement& We: SuccessfiJI￿ gained £51,943 to support Trafford re5idrts from thecounol's resilien￿ Ajnd ReceNed £40,C(K)to distribute to stockport residentsvtho were strugglingfinanaalty due to co￿d-19 Received £117.C(KJ ￿Creased debt ca$￿￿rker Pro￿l￿On as part of our existing Monry and Pension grant IMAPS). followng the CoMd-19 pandemic Plans for the future In4ine wth our 5tratew. our fvture plans fal into three r*egori￿ Athice. Sustainabilty and Cu￿Ure. We will continue to da￿lop our people offer. makingthe organisation a great placeto WO￿ and wlunteer but adopting a new people 5trategrf. Wdl w￿rk to dNer5ify our income streams with ne4V partnership and agreements and we11 continue to push forward creating a more equttableand accessib￿ service. Financial Review Financial Posltlon Incoming resources in the year ￿￿117 12021.. £1,937.049). Income is signrficantly hi8her than the prior year due to two facto￿ 1) The addttion of a neé4 subsidiary added to the Group in the year, Citizen5 Ad￿ce Stockport Ltd. Net assets transferred from Stockport E￿nI and: ?) The on80in8 attiwty.ofthe Stockport subsidiary is also included in the incoming resources Expenditure ha5 ifbcreased. spendingo783592 in support of ourtharitable objettr￿s{2o2l.' Q024.009). A surplus of £1.01157512021." £497.547 defi(it) resulted in theyear which indude5the depreciation of fixed assets. the in year gain on the defined benefit Prylsion stheme of £889.Cth and the fisnds transferred from Stockport £35711. At 31st Marth 2022 total fund balances ￿￿e £443.983 whith indudes the defined benefit pension deficit of £831,C¢XI Reserves Poli The trustees that the charty should hold financial reserves in orderto ensurethat the charity ran continue to operate effert￿lY and meet the needs of dients in the e¥Ent of unforeseen and Potent￿1￿ damagng circumstances arisin8.

Citizens Advice SORT Group Ltd Trustees, Annual Report for the year ended 31 March 2022 Trustees consider that it is prudent to set a%de Res￿￿ equating to 6 months operatingcostsvknich is revievRd annualty. It may not be p05sible to this amount fulty Èwy year and a lover amount can be set by the trustees until wch time ￿ the appropriate of reserves haNe been realtsed. As at 31 March 2022 our Unrestricted Funds freety available Iyree reserf) were £1.077.979 12021.. £1,012,851) equatinsto 4.6 months of total operatingexpenditure. Wgre acceptingthis is lowerthan the policy at present. Golngconcern The Trustees con5iderthe charty to be a goingconcern. There is no immediate impact on Going Concem from the Defined 8enefit pension s(heme. ￿ unfvnded liabilities that mEht arise Wouk￿ be Unde￿ritten by the local authorities, who act as ￿arant0r. Funding 15 experted to continue at (urrent I￿els3nd continued efforts for cost redu(tion5 further strengthen the ca5efor continued. sustainabk seNce Our structure. governance and management The charity is controlled by its 804rming document, a deed of trust. and constitutesa limited compary. limited by guarantee, as defined by the Companies Art 2C(6. The company was established under a Memorandum of Assoaation whrch established the objert5 and powers of the tharitable company and is govemed under rts Articles of AssocTration. In the event of the COMp￿ry bLyng w•)und up members are required to contribute an amount not exceeding £1. Trustee board Our trustee board sets the strategtc Vision gr¥P.S Str&e&c dirertion to the chority. The board 15 comft)itLed to hi8h governan￿ standard5 and complies vith the principles￿d prartKe5 set out in the Ch¥ity ￿VernOnCe Code. Our Chief ExecutiVE, Chief Operating Cfficer and broader leadership group are responsible for delwering the strategy and day-to-day operation& There are file fomial trust& board m&tings each year. The board has one board devèlopment session each year and other meerings and twits to help trustees shape the organisation's stratwc direttion and de4elop as a team. Our trustees Brenda Warrrngron. incoming Chairperson PeterAJlen. Interim Chair Margaret Anne Bradbury Martyn Beauchamp Sarah Diller Richard Coaton Emity Ajlen an Whiffield {appointed 5 Ortober22) (appointed 4Au8U5t 221 (appointed 25 November 21) (appointed 25 N0￿mber 21)

Citizens Advice SORT Group Ltd Trustee5' Annual Report for the year ended 31 March 2022 Dawd Trafford Atif Hafeez (appointed 25 NoNvnber21 resigned 9 september 22) (resigned 31 Juty 221 (resigned 30June 221 (resigned 21 >ri122) (resigned 25 No4ember 271 (￿gned 31 October21) IresEned 31 October211 (r￿18ned 31 Ortober211 Phil Aspden, outgoing ChaiTper50n Annette Clowes Francine Ryan Pauline Rowe Joan Ball Ellen IYDonnell Cad Cover There were no member5 of the.Trustee Board in paid employment at Citriens thce SORT Group or arting as volunteers in the charty. Therevdere no ex-offiao memberswho seThd as trustee directors durinsthe year. Committees The following committees support thetrustee board in stsvth. Finance. risk and assurance committee The committee; monr(0￿ and o%ersees the current and fvrture financial situation assocwted rt5ks Has oversight of the internal and extemal aLKIit arrange￿￿ntS induding resourcin& revivw of plans and reports Provides scrutiny, and assurance on the 5tratwc arKJ si8nrficant operational and Complian￿ rbsks Provides assurance on required standard% and statutory and regulatory requirements ' Provides oversight of 8Oveman￿arrangefflents in lineryth the Artides of Association Peter Allen 15 the Chairper50n of this committee and is supported by Mags &wJbury. Whitfield. Sarah tjiller and Richard Ci)aton. People committee The committee: C￿erseeS the dvAelopment. delwy and monitoring of the organi53th)n's people strategy (kn15￿ informs and scrutinises the dthelopment and implementation ofan ambitious equity, diversity. incluson and belonging 5trdt Leads on the recruitment and 5elertion for appointmentsto the Board and committees Set5 and revie•V the annual performance and remuneration of the Chief Executi¥ and Chief Operating Officer Emity Alen ￿ the Chairperson of this committee and is supwrted by D￿ld Trafford, Sarah Diller and Mags Bradbury.

Citizens Advice SORT Group Ltd Trustees, Annual Report for the year ended 31 March 2022 Tranthrrn•tion and development committee Thecommittee: Provides in%ght to and help5 dedop strategy prop05alsforthe entire tKJard (knees agreed. larg&scale transformation programmes that SUPPOrtt￿ del￿ry ofagreed strategy and sioning objectNes Acfs as a sounding board and womide5d1rert￿Jn on kry businv>S development attmty that impacts Champions and ensure continued focus on continuous improvernent. transformation and innovation across Jl bU￿neSSare3S. Martyn Beauchamp is the Chairperson of thiscommtiee and is ￿pported by Emily ￿len. David Trafford and Peter len. Recruitment, induction and training of trustees We recruit tnjstee direttors and committee members through an open and Competiti￿ proce55 using social medi4 recruitment agencie% and our wider nety￿rk to find talented indNiduals to provide strong leadership and experience. In 2021-21 vle recruited three new trustee dire£ror& Four trustee dirertors resigned. Recruitment for the trustee vacancies 15 ongoin& Trustees and committee members receive a fijll irKlurtion. Inductions indude meeting wrth the ChaIrp￿SOn and Chairpeople of committees, a meeting with all mernber5 ofthe Fea(Jer5hipgroup and key rnanagement pe￿Onnel. Indurtions are tailored to meet indmdual needs interesty induding shadowing and visting different seNces . provided. Trustees and cornmritee members areK)luntws but are reimbursed for reasonable expenses. The board annual￿ r￿e&￿S trustee board CoMpo￿t￿n based on skills and experien￿ - this fonns part of the trustee board's annual appraisal. Following Charity Commisyon guidance and the Companies P¢ VE file an AP01 V•ith Companies House within 14 days of the appointment of a new trustee dir￿[Or. When details on that fomi thang4 form CH01 15 completed and filled wtth Companies House. Vherea tn15tee dKe£tor rings, we fI￿a TMOI fo￿-all in line Mth our statutory obligations. Memberships and quality Standards We're a member of the Citizens th'ce network. The Membership Agreement sets out the relationship between a member of the Citizens thce serwce and a lo￿ citi￿n5 Admce. induding our respertive roles and re5ponsibilitie5 - some of which are shared. e& protea1￿ promoting and dpAoping the cfcviens thce brand. The Agreement sets out the high-lthel standards for membership linckjding servKe deliryl and some precise requirements, induding detals of what happens rfa local Crtizens hthice breaches the Agreement. 10

Citizens Advice SORT Group Ltd Trustees, Annual Report for the year ended 31 March 2022 The Perfomiance and Qualty Framework is Wt of the Membership Agrernt and setsoutthe standards all local tizensAdvice senrices must meet. The PerformarKe Qualty Frame44ork conyst5 0f4parts: a1￿Y of advKe assessment condurted quartety Client eXPer￿n(e suw. conducted quartety Leadership self-assessment. condurted annualty People mana8ement suNey, conducted annual The CltlzensAnknce audit team check compliance with the Perf0m￿nCe Quality Framewo￿. The Specialist Quality Mark (SQMI and the Nthice ￿alty Standards WQSI were rene￿￿ in October 2022 and September 2020. respectivdy for3years. Leadership Group. remuneration and development Our Leadership Group. whith incorporates our key management personnel. are responsible for delNering the trustee board's visions and for the day-tTrday operation of the d￿rIty. The Kry manasement staff tho served duringthe reporting Fjeriod are as follo￿S.. ch￿fEXe0Jt￿e Officer.Jonathan Yates Chiefoperating Officer, Ste¥E Hughes The People Committee is responsible for. under delegation from the trustee board. the appointment, remuneration and performance management ofthe Chief Executfft Officer and Chief Operating Officer. The board re￿￿ed the salarie5 of these key personnel roles in 2021. wth extemal benthmarking taking place, as per the Harris Hill salary report. Risks and internal controls. Our twstees are re5ponsiblefor effertn*Ety managin8 risk and ensuring intemal contro]s a￿ in pla￿and operating as desEned. The Finance. risk and a55urance committee has delegated responybilty for risk and intemal controls. The committee intÈmgates quarterty risk wew5. a broader environmental and a quartertyl summary is presented to the trustee board. Throughout the year. risk owners regularty rewthved operational and strategic risks to assess the Sikelihood. impact and appetite foreach risk, the plansformanaging them and the adequacy of those pkn5. Our core risks are tategorised as finanoal.govemance. operational. extemal. compliance &regulation. Thetwstee board has an appointed risk lead %%tho support5 the Head of ￿￿51nesS This role is responsible for managing our risk strategy and eNronment. 11

Citizens Advice SORT Group Ltd Trustees. Annual Report for the year ended 31 March 2022 Statement of trustees. responsibilities The trustees (who are also directors of Citizens SORT Group Ltd for the purp05e5 of company lawl are responsible for preparing the trustee¥ annual report and the finanoal statement5 in accordance ￿1th applicable law and United Kingdom Accounting Standards (United Kingdom Generalty Accepted Accounting Prarticel. Company law requires the trustees to prepare financial statements for each financial year ￿lch gNe a true and fair Mew of the state of affairs of the charitable group and of the incoming resources and applicatbon of resource& intluding the income and txpendr(ure, of the (haritable group for that period. In preparin8 thesè financial Statements. the tru5tee5 are required to: Selert suitable accounting policies and then appty them consistentty Observethe methods and principle5 in thecharities SORP Make judgements and￿timatesthat.are reasonable and pnjdent State whether applicable UK knounting StaThJards and statements of rKommended prartio have been followed, subjert to any material departure5 disdosed arKI expkiined in the fin￿(la1 statements Prepare the financial statements on the goingconcem basi5 unle55 it 15 inappropriateto presumethat the charity will continue in operation The trustees are responsi￿e for keeping proper accounting records that dw105ewrth reasonable accuracy at any time the financial position of the charitable group and enablethem to ensurethat the financial statements comply th the Companies Act are abo respon5ibiefor safeguardingthe assets of the charitable company and hence for taking reasonable steps for the pre￿t￿)n and detection of fraud and other irregularits. In so far as the trustees are aware.. There is no relthnt audrt information ofyknich the charitable companys auditors are unaware The trusts ha￿ taken all steps that ought to h￿taken to make themSe￿53Ware ofany rel￿ant audit inforMat￿n and to establish thatthe auditors are aAareof that information The trustees are responsible for the"maintenance and integnty of the corporate and financial infomiation included on the charitable companys website. LegislatK)n in the United Kwigdom go￿lIng the preparation and dissemination offinancial statements may drffer from *latH)n in otherjurisdirtion& Auditors ade & Cooper Ltd Y￿re wppointed as the charitable companys auditor5 during the year and expressed their willingness to continue in that capacity. This report ha5 been prepared in accordance Y￿th the provisions applicable to companies subje(t to the ynall companieg wme ofthe Companieskt 2(￿. Approved by the Board of Trustees on t>ec 16. 2022 and suned on its behalf by: Peter G Allen (Dec 16, 2022 16.'38 Gmn PeterAllen Interim Chair of Trustees 12

Citizens Advice SORT Group Ltd Independent Auditorfs Report to the Members and Trustees of Citizens Advice SORT Group Ltd Oplnlon We audited the fin￿0a1 statements of CrtizensAthfjce SORT Group Ltd (the'parent tharbtable company) and its subsidiaries for the year ended 31 March 2022, whtd) comprise the Consolidated Statement of Financial Actmties linclvding the income and expenditure account}. the BaLAnce Sheets of the group and the parent charitable company, the Consolidated Statement of Cash FIoY45 and the related notes. The financial reporting framework that ha5 been applied in their preparation Isapplicab￿ Imtand Lknited Kingdom kcounting Standard5, including Financial Reporting Standard 102 The Finanaal Reporting Standard apP1Kab￿ in the UK and Republic of Ireland (United Kingdom Generalty kcepted knountin8 Practice). In ouropinion the financial Staten￿rts.. gNe a true and fair of the state of the group's.and tharitable compatys affairs as at 31 March 2022. and of the group's incoming resource5arKI appltcation of re50urce5. induding it5 income and expenditu￿. fortheyearthen ended; have been propety Prepar￿ in acCordance￿th United Icingdom Generalty kcepted Accounting Practi and hale been prepared in accordance with the requirements of the CompaniesAcE 2(X6 and the CharitiesAct 2011. Basls for opinion We condurted our audit in accordance Intemational Stand¥d5 On huditing lu￿ II&As {UK)} and applicable law. Our responsibilities under those standards are further de5cTibed in theAAJditofs responsibilTtie5 forthe audit of the financial Statements settion of our report. We are independent of the group and (haritable company in accordance vrith the ethical requirements that are rele￿nt to our audit of the finanoal statements in the UK including the FRCS Ethical Standard. and V￿ ha￿ fu￿lled our other ethical responsibilities in accordance w+th these requirements. We beli￿ that the audit emdence we havè obtained is suffiaent and appropriateto prO￿lde . a bays for our opinion. Concluslons relating to golngconcern In audtting the financial statements we have conduded that the tnJstee5' use of the going concern basis of accounting in the preparation of thefinanoal statements s appropriate. Based on the work y￿ have performed. V+ not identrfied any material uncertainties rdating to events or conditions that, indMduaI￿ or collectN, may cast signrfi(ant doubt on the 8roup's or parent tharitable companys ability to contlnue as a going concern for a period of at l&ist month5 from ￿Vh￿ the financial statements are authorised for issu& Our responsibilities and the responsibilities of the trustees with respect to going concem are described in the relevant seLtions of this report. 13

Citizens Advice SORT Group Ltd Independent Auditorfs Report to the Members and Trustees of Citizens Advice SORT Group Ltd Other information The trustee5 a￿ respon5iblefortheother inf0M￿lon. The other inf0m￿lon comprses the inf0m￿tIOn included in the trsjsteeg annual report. other than the finanoal statements and our auditorfs report thereon. Ouropinion on the financial statements does not cO￿r the other lnf0ny￿t10n and, except (o the extent otherwise expliotty stated in our report, we do not express anyfom ofassurance condusion thereon. In connettion with our audlt of the finanaal Statements. ourrwlnsiblty is to read the other information and, in doing so. considerbthetherthe other information is materialty 1rKons￿ent viith the financial statements orour knowledge obtained in the audtt or otherbmse appear5 to be matffially mi55tated. If we identlfy such material inconsistenoes or apparent material misstatement5. are reqUI￿d to determine whether there is a material misstatement in the financol statements or a material misstatement of the other infomation..."" If, based on the N¥e have perfOrr￿1, we condude that there ts a material rnmsstatement of this other infomiation, are required to reportthat fact. We have nothingto report in this regard. Opinions on other matters prescrfbed bythe CompaniesArt 2N In ouropinlon, based on they￿rk undertaken in the course of the audit: the information gwi in the trusteeg report (incorporating the directorg report) for the financialyearfor which the financial statements are prepared is consistent with thefinanci41 statements". and the dirertorg report has been prepared in accordan￿ with applKable legal requirements. Mattersm which vft are rÈqulred to report tyexception In the light of our knowledge and under#ènding of thegroup and Pa￿n( charitablecompany ard its enwronment obtained in the COUf5e of the audit, we ha not identrfied material misstatements in the dirertors, report. We have nothing to report in respect of thefollov•in8 matters in ￿atIOn to vkni(h the Companies A£t 2(K6and the CharitiesAct 2011 requires us to report to you rf, in ouropinion: adequate accounting records ha¥ not been kept by the parent charirable cof￿anY. or retums adequate forour audtt hawe not been receI￿d from branthes not Nigted by u¥ or the parent charitable compatys financial statements are not in agreement ¥￿h the aCCOUDtin8 ￿COrdS and returns., or certain disclosures ofdirertorg remuneration 5peofied by kware not mad¢ or have r￿t receNEd all the information explaThition5 we require for ouraudrt." or the trn￿eeS were not entitled to preparethe finanoal statements in accordance wrth the small companie reg4me and take advantage ofthesmall companieg exemptions in preparing.the dirertorg reporL 14

Citizens Advice SORT Group Ltd Independent Auditorf5 Report to the Members and Trustees of Citizens Advice SORT Group Ltd Responsibllltlesof trustee5 As explained more fvlty in the tru5teeg responsibilities statement set out on page 11 the trustees (who are also the directors of the charitable corry)any for the purposes of company kw) are re5pon5ible for the preparation of the financial statements and for being satisfied that they gNe a true and fairmew. and for such intemal control as the trustees detennine s necessary to enable the prePArat￿n of financkil statetrents that are free from material misstatement, whether due to fraud orerror. In preparing the financial staterrnt& the trustees are responsible for a￿SSing the group¥ and parent charitable cOmpan￿S ability to continue as a going concem. dssclosin& as applicable. matters relgJ to goin8 concem.and usingthe going concem bags of accounting unless the trustees either intend to liquidate the group or parent chantable cornpany orto cease operation% or ho￿ no r&4i5tK altemat but to do so. Audltofs re5POn51bllitie5 for the audit of the financlal statements Our objertives are to obtain reasonable assurance about whether the finanaal statements a5 a whole are free from material misstatement. whether due to fraud or error. and to issue an audTtorfs report that includes our opinion. Reasonable a55urance 15 a high l&EI of assurance. but is not a guarantee that an audrt condurted in accordance with ISA5 (UK) ￿￿11 knays detert a material misstatement when it exists. Misstaternents can arise frorn fraud or error and are con*dered material rf. indmdualty or in the aggregate, thLy could reasonably be experted to influence the economic decbsions of user5taken on the basis of thesefinanoal ststemen Irregularities. including fraud. are instances of norpcompkanceblith and regulations. We design procedures in line with our responsibilities, outlined ats0￿ to detect matwial mrthtements in respect of irregularities. including fraud. The specrfic procedures for this engagement ar)d the eXt￿t to vthich th￿ are capabk of deterting Irregularities, including fraud is detailed below. enquiry of management and those charged ￿1th goNEmance ￿OUnd artual and potential litigation and claims. enquiry of the charity's stoff. management and those tharged ￿1th governanceto Id￿tIfy any irb5tances of non<ompliance v4ith lav15and regulation5. reviewing minutes ofmeetings of those tharged vitih S￿rnanCe. r￿lewing financial statement disdosures and testing to SUPPQrting documentation to assess compliaKe with applirAble laws and reguktions. auditing the risk of management 0￿de of contro& inckxling through te5tin8 journal entries and other adjustments for 4yopriateness and e43luating the t￿sinesS rationale of 5ignfficant tran5attions outsde the norn￿1 course of ￿￿IneSs. Because of the inherent limitations of an audit. there rs a risk that ￿￿ wil not detect all irregularrties. indudin8 those leading to a material misstatement in the finanoal statements or non<omp1wn￿Wth regulation. This risk increases the morethat complk8ncewith a lawor regulation is remoNEd from the Lwents and tranSart￿nS rderted in thefinancial statements a5 wewill be less likdy to becorneavare of instances of non-compliance. The risk is 3150 15

Citizens Advice SORT Group Ltd Independent Auditor's Report to the Members and Trustees of Citizens Advice SORT Group Ltd greater regarding Ir￿UlaTitIe5 occurring due to fraud ratherthan e￿or. a5 fraud inNDNES intentional concealment, forgery, collusion, omissbjn or misrepresentation. A fvrther description of our responsibilities is available on the Financial Reporting Councils webstte at.. ukJOur.W [kl￿ditIA it-and-as5uran ards-an& id ncelstand rd ui or-audit r51Auditors-r onsibi r-audrtlDe n￿f-aUditofs- onsibiliti r-audit.as description foms part of ouraudrtofs report." This Use of our report This report is made soletyto the tharitable companys membws as a body. in accordancewth Chapter 3 of Part 16 of the Companies Act and to the charitable compatys tnJstee5. a5"a boty. in accordance with Par(4 of the Charities (Accounts and Reports) Reguktions 2C(E Ouraudit Y4V)rk has1)een undertaken so that w￿ might state to the (haritable CoMpan￿S member5 and rts tru5teesthose Matter51hEa￿ required to state to them in an auditorfs report and for no other purpose. To the fiJlle5t extent permitted by law. ￿￿ do not accept orassume responsibility to anyone other than ihe chartable company and the charitable compangs as a body, for our audit wort for this repoo Offorthe opinionswe ha￿ fomied. Chrwyun Hing Lau FCCA DChA ￿A Senior5tatutoryAuditor forand on behalf of Slade & Cooper Limrted Statutory AJditor5 Beehive Mill Jersey Street Manchester M44 Date.. Slade & Cooper Limited is ￿￿•blet0 act as an a￿ltOr in terms of setthjn 1212 of the CompaniesArt 2006 16

cmzENS ADVICE SORT GROUP LTD CONSOLIDATED STATEMENT OF FINANCIAL ACTMTIES FOR ThE YEAR ENDED 31 IAARCH 2022 IINCLUOING INCOME ￿40 EXPENDITURE ACCOUNn R•strfct?d Fun Re5tatsd Total 2021 Funds Totsl 21)22 N¢tr Incom• froffl: O￿ati￿ &18g FuThJs donabj frDm Stcdpjt p 307.560 29.151 336,711 ce aTrJ Infrymabj) 1,418.832 1.095,561 2.514.393 1.995.309 41.329 41,329 Investr*nt Kw)Jme 3.418 3.418 1,077 TOTAL IICOIIE 1.771.405 1.124.712 2,896,117 1,997.049 EXPENDITUIIE ON Ch•itabh 4r¥J Inlrmw 1.767.869 1.015,723 2,783,592 2,024.009 TOTAL EXPENDITURE 1,767.869 1,015.723 2,783,592 2,024.009 NETINCOIAEI (EXPEIIDITUREI- b•for•MI ga5n81ll￿) 108,989 112,525 126,960) R•as8dgarf(105sI(ffi irNesbrM Actuarial gairflk%sl (x) defined bwfft￿r¢I erne 12.050 12.OX) 34.413 889.CQO 889.(M)O (505,OCKI) NETINCOIAEI IEXPENtMTUREI 108,989 1.013,575 1497.5471 Trnths Fu 20.093 120.0931 NETMOVEMEpif 11 FUNDS 24,679 1,013.575 1497.547) R¢cwKlllalion olFuDdg Fund5 brwht lorward at1 W 2021 1573.468) 3.876 1569.592) {72.045) Fund¥orri¢d for•a￿ 31 IA•th 2r A comparative Ststernenl of Financial ktivthgs is fwrx1 in Nots 3 The Statement of Finanaal Activilies indudes dl gains and losses rwised in the ypar. All of the Charity5 aclNities derive from ¢onlinuiry oFwations.

ctrizENS nVICE SORT GRM > 1225.731 I257.C￿l 1457J231 PD3,1331 CURRE14T ASSETS 1.191432 751334 l>)0.4111 159,7B71 TOTALASSETS LESS CUIIRENT UABILMES 1274. 1.038.4t I>XIA111 lL￿,380 CREDITORS: P•ounl8 fallitso aft•ron• ywv (J50mOI N¢t kn¢l• Excknllnq DefftrAd 8en•fft Pen 1274.983 1.038.408 141.6201 TOT￿ NET ASSErs 41,6201 FVNDS 3.876 12,8941 Unre5tri¢ted . Gefte￿ fund De%igirattd fund PenS￿n R888Ne 1.1￿￿30 1.011051 21,681 21.681 I1,C￿l 11.É08.CrfJOI (￿.411) 138,728) TOT*L FUNDS 569.592

)0,411 41,820 Tho ￿ on pg9•8 19.35 form pwldllwoa¢cfArl Those ac£ounts thè spoo 15 CornFqf•p5 2(￿ r•Liig lo smal Mm￿11* aThJ Peter G Allen (Dec 16, 2022 16-38 GMT) n•me'. Peler PJ rrje.. Int•rffl ChBirof TnO180s com￿YRe0lstr8trW Number.. 1ffj29X395 IEry¥wKI &Wole51

ITIZENS ADVICE SORT GROUP LTD CONSOUDATED STATEMÈNT OF CASH FL(AVS YEAR ENDED 31 IAARCH 2022 C•sh from op•ratlng •¢U¥lll•s Ilt IncomeltExw1itwelfwthe ￿r•j &OUS7S I497￿7) u8t•d for. 40974 J9,961 tIWden￿IThIere$lJThj reTrtsltthh#Yrt51r 13.4181 (Lon) IGnsVLosses¢M in%stmert5 I12￿) IYl.4131 PEnSKJfKhrrnefinarfec P￿s￿nSthErne SErbt¢)# Pen5ion5thefflelz•n)n IU9 1140.a?Bl IOecrease)firKrease incredtt¢r5" 16176 N•t ¢•sh Iluws from ¢pera¢ing •¢15¥111 Cash 11(rB from In¥•Btln9 act6v6f586 70.168 3.411 Lon Sposalof NxedAssetlnbY51mEnts l•J.227 st4xkportFtxedA$5etsnEt booklutuwi Tar4StrAefixedassetsathJitkffjs 126.2WI Neiu5hf104sfrtyThSrhstlr¢4citEle5 1781117 1252031 iiinrrpa5ellthryE45el In<a%h affjd(a5he4ur•alnts Cash a•dqsh iwn 1021 746.182 701.217 014.S70 746,IA2 Jld1hE￿Sth kntsarEdeflwedIrunconi*wJlre4)￿r1t￿￿￿rythe￿￿rt￿0

cmzENS ADVICE SORT GROUP LTD NOTES TO THE FINANCIAL STATEIIEMTS FOR TrIE YEAR ENDED 31 hI￿1Cm 2 l. PoHcl25 ThB princyal aGrnunting as)W.1￿3maTrts k￿$￿￿¢•$ of8si1)I￿ prepa￿10Th olthe fi￿nC￿ slalwnls are tstyws." Basbs olprnparayon The financi￿ sl¥knf8nts h•v8 t4en wep•red wilh 0TrJ ReF¥ts"rg CharknBs.' StateThni ￿ R¢r3)mwded plac￿ ar(3tAe rryamg thetr￿￿nts in trtcrydance Y4ith thv Finan0￿ siwd•rd 8Fatl8 inth8 UK Ryi4¢(rf Ir￿1 IFRS 1021. seGond edition. Octctv ￿19 ICh8riis SORP IFRS 10211. Rewrt Stsnd8rd ¥prA￿AN9 in tho UK and of IFRS 102) aThJ Iho UK G8neraltyAccepted fvKcounting P￿t. the rthÈnt 8¢ttwnbry rth. b Groupflmnclal •¢al•rM The contsolKl8ied finan04 slateM￿lS slafflvts rrftr¢ cmpw8rrfJ Intilie5 lineJudin9 Spec￿ p￿p￿e enfj￿I tylhe 9￿p Ils sutsi(S•rknsl. Con1￿ The ro5uhs of sub5iaiiBs wuirEd ￿lJ￿ >war are kn b) ¢ Pr•pNtl•n •flh a¢¢•¥nts￿ ￿ne¥M l)•sls h tro esbrno Is re¥wJ the re¥￿ affe¢tsertyth81 [￿J. or in tho Ihai haw a sl9nffi¢anl iisk of ￿$rvj a •JI￿n￿￿ 10 c8rryr4 glassels0￿1 iabloies wNhSn th8 nex ro￿￿1￿ perhyl

¢rnzEhlS ADVICE SORT GR￿1p LTD NOTES TO THE FINANCIAL STATEIIENTS FOR THE YEAR ENDED 31 MARCH 2022 d lttc•m• thp amount can be rneawrgj rBliaW. 4Jme fvom the gDVemment￿d other 9rwts. (4pW ry8rtsty ￿veN￿.￿ant5. m¥8sured r8lKty and is dekned. For lew￿. arrt￿ernDt IS takan 0$ tho dats 841￿r. drtyis •ve I￿1 8Me>JI￿$1to tho charyth8t 8 dkstrb1￿0n is remved from tr e5tste. Re￿pt ora Wy. in whrdE orin p8fL ts oWcortsl8rnd prOtrA￿ %%en thv ran be meawmd rbtyar￿ thB tharty h been nobfied ofthe irt8nlk)n to mal(8 a WI￿re r¥s the notifwlto tht Larity. orthe charltyi& 8W8r8 (diho (rftho wrknle. •xl inct matwial. • Donai•d w•k•$ •nd l¥¢llli trd over th? ￿ern. awiated t￿ed item hwe tren mei the r￿p1 rl 8conomi¢ be￿fttrQffl th6 use chartyofts item * pFrkn e¢rwK be measured rel￿￿ly. In acr￿d•￿t treChii SORP IFRS 1021. ¥(Aunleer is f fnt•r•s¢ rK•lv•b rdi•tyy dity". is rb]rmahSfUPth) nOtsrK4Ib￿ ofthp Miieresi¢qbJ F4y7Ytr tythe Bank 9 Fund o¢¢o¥nllng k5ryetion to set Sjr a &peaf￿ FWW. ofthe charivsv￿rk woiBcts bytr tharity.

cmzENS DVIGE SORT GRa(IP LTD NOTES TO THE F114ANCIAL STATEWENTS FOR THE YEAR ENtIED 31 MARCH 2022 l Eywiditurn •nd Irrecowrnbl• VAT Èxpervjth 15 ￿tr)gn￿e¢l or￿6 Ihw8 is a ccr¢a1rktt%Ert￿￿kn tr• make a p3ywt.to a Ihwd party, it is probaL4tr th81 sethmenl TI b8 requyod tho ct&Jakn mea5wwJ rdiatrjy. ExpeThhbJré isattounled an 8¢uuats bssB ar#1 h8S tw U￿r 8gwegote lo al c05trdated to th• calego¥y. Wh•e lh8 oxis CaTh￿ttsB aitrbjted Iu paitic IAJloca¥on otgovomanc• co Op8r81ing arg19•58s Intith IM ti￿10 thtr assots. and ts r￿•￿1 YangN•f￿gdals•ts ¥￿tiMated usBful e¢L¥KffiINe5 as Fre8tK4d bjikying LeaselNJhl 2% 4% strart In 10% li Investwnt8 Mi quow equity ffle•sured 8tI¥TthJe. rt¢ognis8d In tr8 Sternerrt olFknapwl A¢tsTh. m D•btws Trath aThJ ot￿r debbxs ara r8ttvJfvsed attr seuin•ii wv)uni ft Calh atth bwlt and kn han Cash at thè bank and tash in tha harxl indLth cash 8nd ￿￿tterTh Imyhty In%strn￿￿tha o Cr￿lIor6 nd èvant Ihalwll prob rpsutt nithe I￿sler￿ANt% p•1yKIO 21

CITIZENS ADVICE SORT GROUP LTD NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 p FI￿￿￿ kn8¥m•nts Th? chawty Dnty a5 finartial assets aNJ fMan¢1￿1￿iths ola knd IPAtW8ffyas bosK fina D•fin•d b¢ty•fft p•r•lon pl•n Th8 cunpaw recoyNs8d a ¢&fir￿d rt b8n8fft as$8t slatsmffitoff•￿￿ IvJN8S n8t iotal of t¥esertvthe of isot4wJ8fA￿8￿l thef¥Yr4rAanA558ts ¢xrt hiEh the obb¥ts?ns aro to be seNkd. Th? ¢18f•d Lrtfft148bdty rreasur•J a diSfxx￿Ied pre￿nI y￿ue b35P5 usry a detwrnir￿d by mthst the ryA)rtir¥J dai8 9-4ltyro￿r3t2 tonds, equalthes and Oefird reLtad tribubons In the fi￿r2ert￿OWh r¢thnd5 from the F43D. ChfingBs in the netdefinod ar1￿￿j frrdTr rfjws•J ints)mtroréypendibJre as 8 current seite (t￿ rt tddtoserw ￿rreN pa5tser¥ic rsjsl %¥here it r£￿te5 to seTrices Hi w¥Jr perwxts. C￿LS reli)g 10 vjhich theyocrAJr. Not inle￿1 is d•tÈrmined bymulhrty.rs Ihe terftkb￿ (IE(&xm¢i8, tx)Ih elermined al tho $twt ofthe rEr#yb"ng rhid. lakry wunt LlaTry ¢haroEs in rtéefm bgnfrfil Iwbltydudr¥J Ih? p￿d as a b￿￿filpal￿ts. Net w4we51i recfJn￿wd kn h¢(￿9 orexpenrflLVe. D•fih•d Contrib￿10￿ wn¥ion pkn Crmtriwions to denned con1r1￿Jl￿n t4ans are rec(w￿ 8$ ￿ expDrv4e kTr l L•yl StiuB olth•Cha Th8 charty ts 8 knrt8d bygvw8ffl80 rewi1 wal8$￿ h•$ ￿ 8h¥e caixtal. Irthe evertolthe LW. the ki¥lity in rnspeL% Lrftr £1 w mmbqr ￿11 chartrf. The regisiernd addro55 i%11(Ic*l I

IrizENS ADViCE SORT GROUP LTD COMPARATIVE CONSOUOATED STATEMENT OF FINANCIAL A¢TMTIES FOR THE YEAR ENOED 31 MARCH 2021 (INCLUDING INCOME AND EXPENNfuRE ACCOUNT) Funds Funds Totsl 2021 Income from.. Chari￿ a¢fvb¢s Ad¥thand lthnal 1.347,172 648.137 1.995,3L 1.077 1.077 TOTAL INCCIIE 1.348.912 648.137 1.997.CI49 EXPENDmiRE (X4 ChprrilablTrxl¥lll•s Irkrna 1245.68S rn,324 . 2,024.( TOTAL EXPENixfuRE 1,245,685 778,324 2.024,tW NET INCOI*IIEXPENWUIIEi-bofornMt 103,227 1130.187) 126.wl Re￿ISedg￿￿1c¢5)¢n A￿ja￿9¥.￿lkIsIonderffd 34,413 34.413 (9)5.(O)I (so5.(￿) INCOm￿(EXpENDITuR {367.￿) 11x1.187) 1497.547) Trwsth FLY 1137.5671 137.￿7 NET IAOYEMENTWI FUNDS 1504.9271 1497.54n ReMnGlllallw of Funth Funds 8t1 168.5411 13,51Ml (72.045 Funthcard•dfrywxd31 fiaY¢h 1121 sn,468

CITrEIIS ADWCE SORT GROUP LTO NOTES TO THE FINANC14L STATEIIENTS FOR THE YEAA Elrn) 31 MARCH 2022 4. In¢om• fr•m D•Tr4liDM Ind L•wl•¥ Fuhd Funds Fwd$ Funds 2021 2021 Pwnd•r 1Q(•YJ 10.(¥JO Acbon TogBthgr.CWw v4iOtt￿Y 7.510 95.773 95.773 Bw] L 1&95T 370 Czens Cliens NaiK¥￿. 04btRq¢( n3 Ad¥K• Nation. Efto c￿Z￿$ N8tiw. Flpb)Ckwn Nakn4. TrAAPS 10.0 431AWI 431.49D 414J31 414.331 1&95D 750 310.146 297J05 310.146 297.5)5 15.950 Ciknn&Athice Nati[￿¥. CthLon8Ad¥ir• SJWord 2.789 219.m 2.7Bg 219.775 1200 W¥t¢tr￿ HOMÈS Fcrtver MarKhesteF FtsDd5 ofstrovort Put4￿￿11 (1115￿} fo. 19.746 S.S83 Iom 19.748 (56 H￿rthwa￿h Ro¢Male ValHr4JringAsf¢cla Ka￿an tshn L•Osl￿d￿￿ÈTr MBcmillan¢arKwSLVPNt 11221 li￿) 6.770 ($511 13.Y9 (27.IKI) 1.110) Jl.156 13.Y9 33.718 1175) 3.￿0+ 111.21 12.75 260.DS7- 44.47 31.154 3J.71$ NHS Oldhaffl 113.444 f13.444 12.79Y 2W.05f 44.4Tr . Cldrom P051Yv• %•pE {16A55) {16.4551 1&93B 1&936 4(W).171 28.746 15.IXIO 4.￿D .019 18.L 42.r RrthdBkn MBtrordl4n Brmj￿CtyJ￿c¥l ).171 30S.00 748 15.1￿) 1 15.CQ StsGWrth*irrOtsn 80mughc￿jnoI Tfafford Htyjsrng TnJsI Trdff¢rd Metrvprlrfw B¢rowh Tv¥Murd Rew Bcrowdh Oebt Trnfford MoknpJitw ￿r0￿h 51.913 1.418.833 1.[￿￿1 2>14. 1.347.In .137 1.9￿.>￿1

IIOTES ToThe STATEIIENTS FOR TrIE YEAREPIDED JI IAARCN 2022 FLth1S 20 41229 41 F￿$ Fimd5 202t 3DI3 FurNts 1 J11Z &antr Inoi•91 1g.ns 420m 241.￿7 #2.137 17.451 5J.119 1.767A69 1.015.TXJ . Totsl 525.416 137.341 1]62.637 . T•ial Fur•J6 5•4.115 1.55•,374 201018 167.4•1 431 15.978 16.120 IOB 1.245.6BS 776x4 1024.t)) Tokni 572 O•J57 T(￿1 r)kn1￿￿ET Totsl 2Q21 Tttsl 0.974 1#1 ¢JF*rnYng Le45 34.116 10.TrJ

cmzENS ADVICE SORT GROUP LTD •IOTES TOTHE FINANCIAL STATEMENTS FOR THE YEA ENDED 31 IAARCH 2022 11. Stsff ¢•sts T•lal 2021 Total 2021 Wages & S8Lprie¥ Sockql S8curfVC(6ts Pens￿￿ Cos18 1.8SI.70J I464.463 156,048 114293 71,481 2.093.77T 1.650237 One EmpW8 h•5 bwefits t<￿￿eThE70.0￿ £W.fXKI py12￿1.. 01 W8£144.20512021: £151.9751 expenses during the ￿12￿￿1". NIII rorthd donalhin5 parti95. 13. Goyenmrt Gr•nts Tatal 2022 Totsl 2021 Qldh￿ CrMJnol RoLai&48 Coundl s¢ockporf Countil Tr*fwd Ctythdl 441,919 168.701 1.Cth.476 27

cmiENS ADVICE SORT GROUP LTO NOTES TO THE FINANCIAL STATEAIENTS FOR THE YeAR ENDED 31 AIARCH 2 1& Corporatlon tax ¢h8ritsbl8 cJle(a•. No lax 8rwn in th2 thty". 15. Fix•d 4••ts: tanglbl• a880ts Fr••hold Fknt¥r•s and Th• GrtsL At 1 April 2021 sio¢kp)rtFur￿s blh¥d dilk?ns Cpos¥ 110.( 15.( 111578 7,163 292.481 7.163 At 31 2¢)22 110.C 15,LVJ 120.741 O•pr•datlon At 1 April 2021 Stockport Fu￿$ 84 Chary8 thoyear DtsposaL8 33,941 So,￿7 174.584 29.120 40,974 Al 31 Mth 2022 42.449 120.741 217.(fJ3 N•t Oook Vdu• At 31 march 2022 67551 82.551 131 Mar¢h 2021 15.rKKJ 492 117.897 12021.. £95521 Lty¥J Lea8•W Thg Chlrfty

cmzENS ADVICE SORT GROUP LTD NOTES TOTHE FINANCIAL STATEMENrJ FOR THE YEA EPIDE0 31 MARCH 2022 1& Inv•BtThrt5 AlarketWdJ8 al￿ 188171 133.764 168.171 133.764 Impairnwnts Add nel gainllbJs81 12.(00 11W.227) 34A13 I10￿ {1W.227) 34,413 athet valje 8tll 16e.177 168.177 tho wbsk1iAry undert8kkig 17. Sub•ldlary Und•rtkln9 rth• Cwnp•ny 0216XQ3 519868 19B.325 283,908 c￿z￿5 R￿￿3 LJ 701212 1187.3n 440a71 c￿ze09 SkKkpyl L 1493373 1rA7107 371.884 3S,173 361.559 168.202 1& Pwtnt Chwity Gr￿6 hKomo ￿r 411,￿ 141,6201 IZ5B.7911

CITIZENS ADVICE SORT GROUP LTD NOTES TO THE FINAN¢tAL STATEMENTS FOR THE YEAR ENDED 31 IAARCH 2022 19. tl•bt•r¥ Tradè debto 1W086 15.636 13.887 IZ170 24. 9.373 .715 J,187 Prepa￿ents AcuLd 14.4n 31,929 23.342 403,593 263215 53.118 2th Credltors: Amounts dw flthSn > 122 Trode Credm Taxatk)n and 5cdaseoJ￿ C¥)sts PM5ittn crndtr￿r FU3 25,894 102,8n 24.073 42,310 18.1n 1.132 28.628 42.109 14.830 20220 82&7 6.958 26 402￿￿) 171179 D8fBned Ir￿￿e Ckhtr Cr￿lI01s &958 111.835 725.731 45T,3Z3 203.t33 21. Cr•dllors: Amounts f&WI aft•r on• > 22 I￿j logr¢M. nKYethan 1 yaw 150.( 150.IM

CMZÉNS ADVICE SORT GROUP LTD NOTES TO THE FINANCIAL STATEMElnS FOR THE YEPA ENOED 31 MARCH 2022 22. Funds Cwng Gal￿ & J1 Th• Group Unrestrlclod fund5: G•neral FuThJs DesvJnated F￿ 1.012,fjS1 21.681 i.f4J8.C 1573,4881 1.n1.405 li.655.￿) I2.(￿0 ,Ce3 1.100,SYJ 21,681 1,000 351.211 112.r I1.767.￿) Total unrestrict•d lunds 1.7TI,4 1.050 R•strl¢¢•d F￿d thcelin8 D•vewMnl Brfnningtw BVJ Lo¢ Cl￿1 Gronts I&2￿) 15.957 131.748 1104.8811 I1.$￿) {428.5961 16.noi 131,1511 (399.9271 1119381 11762 CL9im I￿1NV¥1kny Aso(L¥8 maun11￿￿ Caw SuFP)rt PWS Oebl Ad¥Ke Pure Innovations Winter Re5ili•nc• 12,8941 . &no... 431,4 31.1S4 (33,8551 18.938 51.943 51.9 Total r95trf¢¢•d funds 3.878 1.124.712 11.015.7231 (20.C$31 92.772 Total funds 569.592 .783,592 2.896.117 ￿ gj1.oxi celine Deve5fftont inLAes £8XIJ. GcK1 Ftyjrth￿ t1￿•￿j NWS Oebt ndudes ¥K• J1 Vnr8strlcted fwvls: Gw8ral Fwids Designatod Fwds PeTr$￿ r88erve Totsl unre8trlcted lundB 138,n6) 704.403 13N1381 11trA) I3￿,411 138.T2¥1 104,403 1378.1381 12.050 R•strlctgd Fu￿1- Hotp IL>c￿l￿ 12.8N} 431.4 410.974 142B.61 1410.9741 Totsl r•8trfct•d Il8941 842.484 1839,5701 Total fund# 41,K20 1.217,7(k8 0,411 31

cmzEN5 ADVICE SORT GROUP LTD NOTES TO THE FINANCIAL STATEME14TS F(¥1 THE YEAR ENDED J1 MARCH 2022 21 Furth leontl Balarm 1 Incomlng Oulgokng Gains & Balan¢• 31 1ri12020 R•50urc•s R•sourc•> ILosse¥) Trnrt81Èrn March 2021 Thp GfOUP Unrrfrl¢Xed funds: General Funds D88iwatsd Futh Pension Teser¥e Totsl unr85trict•d lu•uls 1,012,718 21.681 1.103.￿) 188.5411 1,318,912 I1245.￿} 34.413 1137.5671 1,012.851 21.601 11.608.r 1S73.4691 1.348.912 11245.6851 1470.587> 1137.56n R•strf¢t•4 Fund¥: Hdp to Cb Irin Vaky trkwng MKmi118n C8n¢8r &prAYt 310.146 13132371 12.8941 6.7TO {3.7011 33.716 138.0931 (426.9941 &078 129.489 Totsl r•stri¢t•d funds 13.5041 618.137 1778.3241 137.567 3.876 Totsl lunds .045 .024.c(e 470.587 569.592 BalarK• 1 Irrtunkng Outgoing Gaim & B•l)n¢ 31 Tha Ch•rlty Uni•Btrlcted fvndB: General Funds 101.156 {175.￿) P8,7261 PenskJn re5eNè Total unrestricted lund• 36.024 101.156 {175,gAI (38.7281 R•strieted Fund•: to Cknim 197 310.146 (3132371 17.8941 197 310.146 P132371 12.8941 Total funds 89.143 41.620 N•m• of Fund nnlftg￿ PAg Lw41 Client Grants Good Things FtyJrKl•ty IA &) C191m fpr tod￿ in crtsis Awntfordvjrtal eyx4Ltshtin CancerSuFwl F￿K￿r￿j for Face to Fe ¢Jebt Pure Innovat¥Jns Winter Re51nncti De¥gnotsJ fvThJ 32

cmzENS ADVICE SORTGROUP LTD NOTES TO ThE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 21 Employw 8gn•fii Obllgatk> O•lln•d b•nrfrt•ch•m• The pe￿¥)￿ 8¢heThe avaiw tral staff ￿ thB &dthprxlo Isi X#)5 Is Greater MErnhestsv P￿n￿on Furbj IGMPFI. Thts sdwmvlsa dofThd bqrfft(fv151 schqm•7AtAth is I1 Lecal &￿trarity on it48N of811 the c0ibi￿rg b￿￿5 to the of the Furhl'5 pic4&J t¥Jl ts liabilthe5 of valualion wa5 31st Mar¢b 2019. In %￿dance ith FRS102 a rryyth•s fvfvnd frcrfn wlML ts det There is ro knm&ti8te impadon Ihe as I￿ s(Emeis urthketyto trqgera C•s$atK￿ evontin sh)rt ¢0 medium tem. ￿yUr￿￿0ed that mayari5ell be by tyxal ￿L¥lty￿> tas gu8r8nkY. Th8roth. any risk 10 ts ¢4)mpwy i& il ￿ m(•3aknJ. SORT Lld Fairv4ueof pl4Tr asxts Pre5wI oflJrKW 4,C67,toJ 3,705.C¢JJ {4,888,fml 15J13,IXKII 831.C Fir￿¢0 79.OJO 17n. 5.313.( 4.203.[￿] 61.￿X7 13.lYYJ Current cosl 12.t4x) 1(.C¢)o 1113,(L))I 129.¢th1 10.¢)00 Int¢restcost Benefits P8ld Chan￿& in wsgjm 111W,LKI)I 21.fyY) I45.￿￿) 1.072.fO) Changes "" 4.8B8.to) $313.0

cmzENS ADVICE SORTGR¢JUP LTD NOTES TO THE FINJ4c￿L STATEMEPITS FOR THE YEAR ENDEO 31 IAAR¢H 2022 23. Empltsy•• Benvfft Obl9•tlons Iconl.) Fairv ol schemè 886ts 3.7a5.LKKI 3.1fA.tYA) 71.C( Cc•tribubu75 byempl 12.1 1113.(XlJl 13.C 11C4.tKYJi Beneffits POkY 4,057.￿ 3,705.(O) Equ￿68 Bonds 6V 15% 8% zc•rA Flrture safarythcreasès Fubjre wrnyvJn inc¥&45 2A5% Mortalty rates.. Current F•nshyw8 65. fem0 F￿jr6 at65. ma F￿jr0 pa￿￿)￿r8 at65-fenWe rJ2 21.6 21.9 23 £86,LXtr)I Thè s£knes io Stsff c(thmqntiNJ ￿¢&))1￿ni the (tstyafw31d 20051& we

C￿1ZENs ADVICE SORT GROUP LTD NOTES TO THE FINANCIAL STATEME14TS FOR TfrIE YEAR ENDED 31 MARCH 2tr22 X An•tysls olqroup n•t awts IMl••n fvnds currem￿p3rt￿PEI Taribk fixed assets F&ed asset1￿1￿$1Ments net cwrtnt assetsllllab￿t￿0 CredllC¢5rn¢xthanoM 82.551 82,551 1.077.979 21.681 1.192,432 1831.(X)01 (831.(Wl Tot 1.1eO.530 I831.￿0 21.681 443.983 frJrwJs Gwrnlknd$ Tan8lbleflxeda￿e Frrtdasset In¥e5tments 117.897 18&177 1.012.851 117 168,1TI 1.038,40 11.808.¢XKII 21.681 3.876 1298.¥25 1,fl)8,IXKJ 21.681 283.518 2& Opgrntlnk Iws• Le5Sthan0ne￿r Onetoft¥eTrYars rfi¥e>ears 11.-171 34,116 11.371 861 351 PWttyJs'. LessthJnwe￿r Onetofh ￿ar5 4Mtfr4e¥ears