Annual Report January - December 2024 GOOD SHEPHERD www.gsmwolverha w0lvertrrpt0n
J4 AP4MUAL REPORT .. JIMWJRY. DECEMBER 2024 Reference & Administrative Inlormation Trustees. Report 4-10 Independent Exarniners Report statement of Flnancial ActivIt5 Balance Sheet 13 staternent of Cash Flow 14 Notes to the Financial S ements WWgsMwo1Verh3mpIonT9.Uk
ANNUAL REPORT JANUARY- DECEMBER 2024 Reference and Administrative Information G+)od Sh•ph•rd S•rvlc•s CIO Chl•f Ex•cutlv• Prlnclpal Address 65 Waterloo Road Wolverhampton Wvl 40U Tom Hayden tMyPO Indepèndent Examlner Mura5 Baker Jones Llmlted Regent House. Bath Ave. Wolverhampton WVI 4EG Trustees Who Held Off l¢e Durlnq The Year 8r Malachy 8ranniqan - Term Ended 31st October 2024 Vivienne Brown Llsa Carter . Appolnted 26th July 2024 Ashley Clews - Appointed161h October 2024 Helty Dodd - Term Ended 3151 October 2024 John Frazer - Appointed 16th October 2024 Jamie Green Jamie Mackrill 8r Robert Moore- Term Ended 31st October 2024 Lynne Moran Br Charles Searson Nigel Tinsley (Chairl Bankers Lloyds Bank Queens Square Wolverhampton Barclays Bank Lichfield Slreèl Wolverhampton www.gsrnwo1verhamplonr9.uk
ANNLtAL REPORT JANUARY. DECEMBER 2024 Trustees, Report structure Governance & Manaqefflent The charity is registered as a Charitable Incorporated Organisation (CIO) and operates under the Constitution registered with the Charity Commission in October 2021. The Trustees possess diverse skills and experience relevant to our work and convene al least four times annually to ensure the charity lulfils ils responsibilities. A 5ubcommitlee, led by the Chair of Trustees. meets quarterly to review finance, lundraisin9. and contract& In 2024, an open Trustee recruilmenl process was conducted to enhance the Board with additional expertise. Trustee vacancles were advertised on our web51te. social media. and through the local council for voluntary services. We successfully appointed three new Trusteès, each bringing significant experience alongside speciallsed skills Sn fSnance, saleguarding, and health and Safety. Twelve Trustees were in office durinq the year, with day- to.day management of the charity assigned to the Chief Executive and management team. Durino this period. the terms of three Trustee5 concluded. We extend our sincere gratitude to 8r. Malachy Brannigan. Helty Dodd, and Br. Robert Moore for their dedicated servlce over the past slx years. Our Work In 2024 we saw a sustained demand for our servlces and assisted 1,387 individuals through the Good Shepherd projects. a slight increase compared to 2023. The three most common reasons for accesslng our service5 were low incomellood insecurity, rouqh sleepinq, and experiencinq or beinq at risk of homelessness. We've developed our service offer lo more elfectivelv address the needs of individuals seekinq assistance from Good Shepherd. Besides providing crisis support, we now olfer vaflous projects aimed at early intervention to prevent homelessness and destitutlon, such as the housing advice service. Our recovery servlces to support people recovering from addiction. poor mental health, andlor homelessness have also expanded. with addltional Structured groups and meaningful activities introduced In 2024. Furthermore. a pilot program was initiated to test our new recovery and wellbeinq intervention, 'Bullding My Recovery" More than half of our staff team at all levels ol the organisation have lived experience ol homelessness, addiction. or poor mental health, and we offer a range of opportunities for people including the Lived Experience into Action Project (LEAPI. and our structurèd service user voluntèering programme. Lived experience has remained at the heart ol our work and in 2024 we trialled different ways of capturing and sharing people'5 experience and stories to inspire hope, improve services and influence decision makers. This included a hugely successful art project co-produced with people in coVery and creatSng a film highlighting people's experience5 of homelessness and health. our Chlef Execullve Is a Chartered Manager and Fellow of the Chartered Management Institute {CMI) with 17 years ol experience in the third sector. A Finance Manaqer and Operations Manaqer make up the senior leadership team. Our Purposes & A¢tlvltl•s The Good Shepherd has been working alonq5ide people in Wolverhampton and the surrounding areas since 1972. Our core values are h05pilalily. compassion, and respect. We recogni5e each person's dignity and potential lof qrowlh. and we deliver Services in a person-centred way. Our rnlssion Ss to end homele5sne5S. support recovery, and create pathways out ol poverty. We continued to host our service user engagement forum HOPE which went from strength to strength in 2024. Forum membership is open to anyone accessing the Good Shepherd and the group meet monthly on the last Friday of the month. Our key strateqlc qoals are: To be a provider of quality care and support driven by OLJr values To be a trusted and re5pon5ible employef • To be an innovative and dynarnic charity To remain a strong and financially viable charity In 2024 forum members contrlbuted to reviewing the local authority homeless prevention strategy and helped oalher feedback for the Women and Rough Sleepers Consensus. and Homele55ne55 Health Needs Audit. We also delivered inspirational talks and recovery stories at events lor the Black Country Inleqrated Care Board IICBI, J0bCent. and for local businesses. www.gsmwolverhampton.org.uk
GOOD SHEPHERD Good Shepherd Actions all projects snapshot 2024 Number of people who accessed our services wolverFKwYpIcY) 1,387 Individuals / Single 1,153 1 Families 234 4 GROUPWORK. Art & Creativity Sessions 285 21.887 2,033 6,665 Women's Group Hot M•als Famllv ntry Vlslts 107 structured Groupwork OUTCOMES 99" 31 Casework Sesslons 5,354, 493 G•ln•d Aecomfflod•tl•n External Referrals Housing Advice 953 1 Employability Training & Education 117 49 20 140 st•rt•d Tr•lnlw I EducatloTr In¢r••s•d Dlqlt•l In¢lusl*)n st•rt•d ynte•rIng Groups & Activities Support With Debt Support With Physical Health 54 Enq•g•d In Group Work l M••nlngfvl A¢tlvlty ol Physlc•l & M•Thtal H••tth Support With Mental Health 512 Benetit Advlce 492 "At the Good Shepher¢ they understand. They don't judge me there Is a trust between us and I know now what support l get.- '4 '"1 have a purpose nav. and a rnotivatiorL.and look lorward to the day .'ahead with optimlsm lor- the future." ' Yhe Good Shepherd has,:. given me a new start. and given me hope, and that's so important when you haven't had any before."
ANNUAL REPORT JAXUARY- D£CEIIOER 2024 Endlnq Hom•les$ne$$ More than a thlrd of the people who accessed the Good Shepherd in 2024 were experiencing homelessne55 and just under 200 of those were street homeless at point of reqistration. We offer a variety of practical support including showers, laundry lacililies. clothing provision, and advice on securing accommodation. Three days a week we run a day centre and multiagency hub for people experiencing homelessness and poverty. Located at our Waterloo Road building, the hub brings tooether a diverse range of services under one rool. ensuring that those who seek our a5S151ance can access the help they need in a secure and welcomSng envlronment. Our partners include the Sexual Health team, Hepati115 C and Tuberculosls Nurses Irom New Cross Hospital. Druo and Alcohol workers. a local men's rnental health peer support group, a dental nurse, a barberlhairdre55er. IT class provider5, and the Black Country Healthcare NHS Trust Recovery College, which rent5 space next door. After flve years of providing the Houslno Flrst seNl¢e In Wolverhampton we made the decision lo stop delSverlng the servlce due to a reduction in the available funding. The contract was transferred to a new provider in Aprll 2024. but the learn delivering the service was retained and transitioned to new projects. includinq mental health and wellbeing, street homelessne55, housing advice, and tenancy support. During the five years we delivered Hov5ing First the project housed 52 indivlduals with a long history ol street homelessness and multiple disadvanlaqes. olfering Intensive support and achieving posltive outcome tailored to meet the unique needs of each individual, providing personalised quidance and support every step of the way. We offer workshops on tenant riqhts. budgetlng. and maintaining a sale and healthy home environment. Additionally. we collaborate with local landlord5 and housing association5 to increase the availability of affordable housinq options for Ih05e in need. Our goalls to empower individuals with the knowledge and resources they need to achieve lono.term houslnq stability and independence. Accomrnodatlon lor Ex Offenders IAfEO) The AfEO programme supports individuals who have ently been released from prison Into good quality affordable private sector accommodation, then provldes floating support and interventions to irnprove tenancy sustainment. The programmels on target to house 30 people by the end ol March 2025. 'Everythlnq started to fall Into plac?, l even have -.my Ilrst bankAc¢ount In nlne.year&andlnow.. .._ have my own accommodation. Wlthout the Good Shepherd. I reèlly thlnk there15 a chance I would elther bè deèd or In prlson for Ilfe." Aaron - AfEO ProSect Supportlnq Recovery At the Good Shepherd, we are dedicated to the prlnciples of recovery. We design and deliver our services lo support individuals in their re¢overy and help them achieve their personal goals. While the recovery model is predominantly utilised in mental health and substance misuse services, we have found that ils principles are also effectlve in aiding recgvery from various disadvantages. including homelessnes5. We use the CHIME recovery tramework to understand and explain recovery: Connectedness street Hom•l•ssn•ss Our outreach workers engage with individuals sleeping rough in Wolverhampton, building relationships and providing essential suppgrl. Our team works closely wlth partners acr05S the city to joirs up support and help people navigate the homelessness pathway. This holistic approach ensures that people who are street homele55 receive the assistance they need lo improve their circumstances and work towards their individual goals. We also provide practical support including a hot cooked breakfast. shower and laundry facilities. and access to new clothing. Hope and optimism about the future Identity Hou51nq Advlee Our housing advice service provides one.to"one support. drop-ins, and groupwork lo help prevent people from becoming homeless. help them challenge unfair eviction5. lind new accommodation. and learn skills to manage and rnainlain a tenancy. Our housing advice services are Meaning in life Empowerment Recovery continues to be a key theffte in our work and in 2024 we expanded the range of group5 we deliver that www.qsmwolverhamplonxJrq.Ltk
ANNUAL REPORT JAMVARY- DtCEMBEFI 2024 contribute to improved mental health and wellbeing. In 2024 we facilitated 159 groupwork sessions and activities wlth 116 people attending. Our groups include structured sessions to learn skills like cooking. budgeting. and managing emotion5. alongside meaningful activities like fishing, boxinq. and unstructured peer support groups. with Recovery Month 2024. We collaborated with kev partner agencies to run themed workshop5 aimed at the recovery community. our service users, families affected by addiction. and the general public. The project highlighted both the celebration ol recovery and the challenges and achievements faced along the wav. Working with professional art15ts allowed our service Users lo develop new skill sets, and the resulting work wa5 professionally curated. Additionally, an accompanying magazine and film were co-produced with the qroup, further showcasinq the project's impact and reach. LEAP - Llved Experlence Into A10Th Pr•J•¢t Lived Experience into Action Project ILEAPI helps prevent homelessness and activates lived experience by training people with personal experience of horrtelessness. addiction, andlor poor mental hèalth to become Peer Navigators. LEAP has been active lor two years and has gone from strength lo strenqth during that lime. A few highlights from the LEAP team in 2024 include: In 2024 the LEAP P••r N•vlqators: Dellvered Worked alonoside Supported 910 12 Read the Collectlvlsm magazlne here Interventions 70 people into permanent accommodation Indivlduals Bulldlnq My R•cov•ry Building My Recovery18MRI is a recovery programme currently under development at the Good Shepherd. The primary objective ol the workbook Is lo enhance mental health and wellbeinq. supportinq individuals In buildinq their social and recovery capital. This programme is created by indlvlduals wlth lived experience and 15 delivered by professionals with assistance from Peer Navigators. The workbook is being co-produced with contribution5 from our Lived Experience into Action Project (LEAPI learn and prolessionals with lived experience. BMR incorporates a variÈty of p5ych050cial interventions. recovery tools. and oeneral advice airned at improving overall wellbeing. It emphasises encouraging participants to seek additional forms of support, engage irs meaningful activitie5. and connect with their communitv. The first group commented in December 2024 and wlll conclude in March 2025. Participant feedback will be collected to inlorm the completion ol the final draft ol the workbooklprogramme. Additionally, we will identify and train Building My Recovery champions from the LEAP team and service user forum to deliver peer support elements for the subsequent cohort. Navigators completed a Diploma In Adult Health & Social Care Navigator started a full-tlme Universlty placement in Graphic Design Navigators Secured employment within the Health & Social Care sector Art & Cr•atlvlty In 2024, we embarked on one of our most ambitious arts projects to date. With funding from the Arts Council, we conducted a nine-monlh initiative that engaged our service users through workshops with local artists. This project culminated in a large-scale, multi-disciplinary exhibition at Newhampton Arts Centre and a takeover of Wolverhampton Art Gallery. The work focused on the theme of recovery from mental health issues, addiction, and homele55ness, coinciding www.gsmw0lverhamplonrg.uk
Pathw•ys Out Of Pov•rty
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to access food services, and a buffer to help people struqgling before they reach crlsls polnt. The demand for our food servlce5 continued throughout 2024. We were able lo meet thls need due lo the support from various fc*od partners and businesses, in addition to donations from the local community, including contributions durin4 Harvest and Christmas. Securino funding for our food services is becominq increasingly challenging. and we depend on donation5 and support lo maintain these critical services. The catering team at Wolves FC has once aqain played an essential role in thi5 effort, wlth notable contrSbutlons Irom their Head Chef. Luke HltchSns, and his team. structur•d Volunt••r Proqramm• Our Structured Volunteer Programme Is for people al the èarly stage5 01 their journey and is designed lo give them the skills and confidence to lake the first steps towards getting into tfaininq or employment. Volunteers qain hands-on experience in our dining services and Family Food Pantry. with ongoing support to build essentlal skllls Ilke teamwork, communication, and customer service. By the end of the placement. participants have the skills and confidence to pursue further training or employment. The success of our Structured Volunteer Proqramme is evldent in the numerou5 success 5tgrie5 of individuals who have transitioned from volunteering to paid employment. both within our organlsation and In the broader community. Dlnlnq S•rvl¢• The dinlng servlce offers hot meals made from a combination ol food waste. donations, and purchased items. Thi5 5ervi¢e is free lor individuals experiencinq poverty within our clty, providinq them with nutritlous meals In a welcoming envlronment. Hlqhllqhts From Th• Y•ar Famlly Food Pantry A free-to"atcess'shop' designed for disodvanlaged families. Currently, we support up lo 60 families per week. allowlng them lo access essential food itèrns. household necessitSes. and basic advice or slqnposting to other relevant services. The Queen's Bulldlnq Launch In January 2024 to kick start the year we tslficially launched an innovative project in partnership with the Wolves Foundation and the City of Wolverhampton Council which transformed the hlsloric Queen's Building into the Central Community Shop and 'Pomegranate' Café. Tfiis project was Supported by the UK Shared Prosperity Fund, and through a grant from Sl John of God Hospitaller Services UK ISJOG UK) lo kick-start Pomegranate. By offering high-quality coffee. food. and a unique dinlng experience, Pomegranate Cale plays a crucial role in raising funds for the Good Shepherd'5 free food and advice services. The Café also offer5 paid employment opportunities for individuals with lived experience of homeles5ne5s. mental health issues, or financial exclusion. The first lived experience role was recruited in Novetnber this year and in 2025 we will be further developing the training and employability pathway. Central Communlty Shop A new membership model cornmunity shop based at the Queen's Building near Wolverhamptori bus station. where people can purchase heavily subsidised food and household item5. The project was launched in parlner5hip with the Wolves Foundation and Wolverhampton City Council and is part of the network of community shops set up lo address food insecurity and improve financial wellbelng. Advice and guidance is also available. and the shop acts as a progress route for people accessing our free www.gsfflwolverhampton.org.uk
ANNUAL REPORT JAMUARY- DECEMDER 2024 Robert Plant BKomes Good Shepherd Patron attended by almost 200 guests. including local dignitaries. and highlighted the power of community spirit and creative expression in recovery. The exhibition was part of a broader initiative to celebrate recovery that included a range of workshops led by local artists and culminatinq in the"Friday Nlght Lates" event at the Wolverhampton Art Gallery. These events provided an opportunity for the public to enqage with the artwork and hear personal stories of recovery. A real highlight of 2024 was legendary singer-songwriter Robert Plant becoming a charity patron of the Good Shepherd. Plant, renowned lor his work with Led Zeppelin and his 5010 career, brought significant attention and Support to our misslon. With his batking. we launched a new trainee scheme which created two paid roles for Individuals with lived experience of homelessness. The flrsl two trainees. Donna Grosvenor and Vicky Mosedale, began their journeys with the Good Shepherd, working towards their NVQ Level 3 in Health and Social Care. Their proqress has been a lestamenl to the power of recovery and the posltive irnpacl of providing structured support and opportunitles. Robert has actively participated in events and used hls platform to ralse awareness about Good Shepherd's Inltiallves and events. His conlributlons have not only helped Sn lundraisinq efforts but also in broadenino the reach of our rne55age and atlraclinq a wider audience. Wolverhampton Wln UK Recovery Walk 2025 Good Shepherd led on a bid to host the Faces and Volces of Recovery UK IFAVOR UK) National Recovery Walk alongside SUIT and supported by the local authoflty and Recovery Near Yotj. Wolverhampton was selected to h05t the 17th UK Recovery Walk in 2025, thanks to ever 6,000 community vole5. The event celebrates recovery from druo and alcohol addiction. bringing toqelher thousands of people for a public parade and celebrallon. The Good Shepherd and SUIT will work with partner5 and community qroups to organise the event, hiohlightinq the city's commitment to recovery and well-beinq. .1 now have a purpose. I feel good and t.,1&L(l. when I walk away Irom the Good Shepherd at the end of th¢ day l am smlllnq." .WLIVERHAMPTOI4'" Donna - Tralneè Keyworker Our Tearn Our stall and volunteers are invaluable, and we ensure they feel valued and supported with access to traininq and development. Annually, we organise a staff 'away dav, for team-building and shared activitie5. This year's event included reflections on our vision and values. workshops on deliverinq our mission, and leam-building activities. We support health and wellbeing year-round through initiatives like regular staff mea15 together. an extra dav olf on birthdays, rewards such as Time Off in Lieu or a free meal from a monthly draw. and more. Additionally, we provide access to an employee health scheme via Paycare. oflering benefits in dental, medical treatment. and wellbeinq support. Recovery Month Exhlbltion The Good Shepherd organised an exhibition at the Newhampton Arts Centre lo mark Recovery Month 2024. The exhibition featured work produced by people at various stoges ol their recovery journeys and was the culmination ol a 9 month project funded by the Arts Council. It showcased their talents in painting. sculptu, and multimedia in5tallation5. as well a5 the transformative power gf art in the recovery process. The event was www.gsmwolverhampton.org.uk
ANNUAL REPORT JANUARY- DECEMBER 2024 In November 2024, we conducted a staff culture survey facilitated by an external provider to gather feedback from our team across seven key themes. The team wa5 asked 40 questions related to their employment at Good Shepherd. The survey was anonymous. and participants had the option lo add open text comments alonq5ide the slandardised question5. more structure and support. providing more training opportunities. and recruiting a diverse range ol volunteers by promoting the opportunities in new venues and organi5ations. VOLUNTEERING We achleved a 65% response rate, and thè results were overwhelmingly positive. The team provided us with an Employer Nel Promoter Score leNPSI of 71, whlch Is consldered exceptional. ,66 -10 lunteri Hours S•rle• U••r V•lunt••r• Cultur• Surv•y Th•m• P•rc•ntaq• Values 94% 154 60 Mlssion & Vislon 99% orporote Volunt• Leadershlp My Manager / Supervisor Sense ol Inclusion 97% Partklpants R•gular Volunl••r• 9081* Work LSle Balance Ambassadors 92.5% Operatlonal EflectSveness 89% Photoqrapher Sn•pped Up As New Ambassador Professional photographer Stuart Manley was named the Good Shepherd's latest ambassador In 2024. Sluarl has supported the charity for over a Llecade with hls photography, helping to raise awarene55 and supporting undraising campalgns. His work at JASK Creallve, a leadinq creative campaigns agency based in Solihull, includes photoqraphing Some of the bigqesl Sports stars in the world. JASK are a150 long-term supporter5 01 the Good Shepherd's work to end homele55ness, support recovery and create pathways out ol poverty. staff Comments "A carlng and compasslonate servl¢e whlch ne¥er Judges anyone and glves people ¢hance&" 'M05t frlendly and welcomlng Seryt that I have ever worked for and they care for the wellbein9 of staff." .1 thlnk thls Isa brllllant organlsatlon towork forand they dellverwhatthey say they are golng to dth" Volunteer5 lorrn a crucial part ol our organisation brinolng a wealth o15ki115 and knowledge to the Good Shepherd. In 2024, we were fortunate to be supported by over 60 individuals who regularly volunteered, ten service user volunteers, six LEAP Peer Navigators and 154 corporate volunteer visits. Collectively they contributed nearly 10.000 hours of their time lo support our work. We afe extremely ijrateful to gur tearn of volunteers and to everyone that gives up their time to be involved with ovr work. Our new Volunteer Coordinator began their role in June 2024 and has been locusing on enhancing the volunteering experience. This includes adding Stuart joins the team of Good Shepherd amba55adors comprising former Wolves and Niqeria goalkeeper Carl Ikeme, Wolverhampton comedian Jack Kirwan, soul singerlsongwriler Jaki Graham, broadcaster Natalie Graham. and the Archbishop of Birmingham. The Most Reven(l Bernard Longley. www.g5mwolverhamptonrg.uk io
AN14UAL REPORT JANUARY- DECEMBÈVI 2024 Modla Coveraq• In 2024. The Good Shepherd received positive media coverage frorn local oullels like Express & Star and Wolves Comrnunity Radio IWCRI, regional media such as BBC WM. BBC Midland5 Today. and Global Radio. and national coverage including a Guardian interview with Trainee Key- worker Donna and a Sky Sports. feature on the Molineux Sleepout. Events and Fundralslnq Thanks to a donation from the Hospitaller Service Group IHSG) we were able to recruit a new Fundralsing Manager post to lead on fundraising. qrants and partnerships. and 2024 saw a variety ol events to raise awareness of the Good Shepherd's work and brino in donations. Our own team undertook some epic physical thallenqes, and we had wonderful support Irom individuals and corporate partners who organised their own challenges and event5. Mlles Into Meals In June, Operations Manaqer Lee Smith undertook an elght.hour fitness marathon to raise funds lor the Good Shepherd. Joined by colleagues Molly and Donna and ambassador Carl Ikeme the 'Blaze-athon' lundralser took place al David Lloyd Health Club, Involvlng successlve sessions of the Blaze workout. The event was part ol the Miles Into Meals fundrai5inq campaign and Lee's incredible efforts raised over £2.000. Financial Review In 2024, our operatlng surplus from charitable actlvitles was £12,722. De5Plte conservative estimates due to economic uncertainty, our fvndraising Income was É57.741 higher than the previous year thanks to onqoing support from individuals and orqanisations. Our reserves policy requires that we aim to have enough Nel Current Assets to cover six month5 of costs. We currently have enough Net Current Assets to cover just over 4.5 months of costs, which the Trustees consider adequate, whilst striving to increase this through Increased fundraising activity and stringent reviews of expenses. Our income strategy aims lor a balanced mix.. one-third from slalutory sources, one-third from lundraisino and donations, and one.third from granls and other sources. Thi5 balance was roughly achieved in 2024 and a simllar forecast for 2025 has been budgeted. with a slight Increase in statutory Income. Raising funds from trusts and foundations remains very competitive Short-term slalutory funding and local authorlty financial pressures highlight the need for diversified income streams, although the announcement made by the government around additional funding to address homelessne55 will have a positive impact lor the sector. Also taking part in 'Miles into Meals, was Ade Doughty. Marking his 50th year. Ade completed over 200 miles throuqh walking, cyclinq. and open water swimminq within a month. Initially setting a tarqet ol 100 miles. Ade doubled his goal and faced numerous challenges like injuries, fatigue. and bike issues. Supported by live friends who a150 contributed to the mileage, Ade managed to surpass his £2.000 lundrai5ing target, raising an Incredible total of £3.102. We are continuing to explore ways to generate income through the Pomegranate social enterprise café. renting space in our building, and in 2025 will be developing trading activities through Good Shepherd Trading Limited. www.g5mwolverhampton.orq.uk
ANNUAL REPORT JANUARY- DECEM3gR 20Z4 This year, CEO Tom. Key Worker Paul. Fundraising Manager Lucy and Good Shepherd Ambassador Stuart challenged themselves with a 'Malvern5 Mission.. aiminq to walk the equivalent ol two marathons over two consecutive day5 in the Malvern Hills. Their toughest challenge yet. the team surpassed their 52 mile target and raised over £l.000 in the proces The Ilolineux Sleepout. returned in 2024 with hundred5 of participants spending a cold November night at the stadium, united in their mls5ion lo raise awareness and vital funds for the Good Shepherd and Wolves Foundation. The event, now in it5 sixth year, has raised over £250.000 in total lo support the two charitles work. The event featured inspiring speeches from Individuals who had directly benefited from the Good Shepherd s services. sharinq their personal journeys from hornelessne$5 to stability. Local businesses and communlty groups played a sionlficant role, contributlno donations and SourCeS to ensure the Success of the night. Cleveland Arms The team at the Cleveland Arms have been long standing supporters of our work. This December, they once again demonstrated their cornmitment to our cause by hosting a series of fantastic events that brou(Jht the communitv toqelher and raised vital lund5 lor the Good Shepherd. The venue welcorned former goalkeeper Mark Crossley for an engaging night ol conversation. sharinq stories from his illustrious career. This was followed by hllarlous evening with Clinton Baplise and frlends. which had everyone In stitches. Both even15 were resoundinq successes, thanks to the oeneroslly of the attendees. We are delighted to announce that these events raisèd nearly £3,000, whlch wlll go a long way in 5upporlinq our mlsslon. We extend our thanks lo the Cleveland Arms and performer5 lor their contlnued dedicatlon and to everyone who participated and contributed. Park Run The Good Shepherd and the Pomegranate Café parllclpated in Wolverhampton's Park Run, ¢oincidSng wSth the 20th annlversary of the Park Run Movement. staff, volunteers. and Trustee5 enqaqed In the event to raise awarene55 of the café's services, olferlng relreshmenls and dlscounl vouchers to participants. Proceeds from Pomegranate Calé support the Good Shepherd s free-to. acce55 services. Later In the year, the team Irom Cr05by Tralnlnq. long- standing supporters ol Good Shepherd, also took part in Wolvèrharnpton's Park Run, making a financial donatlon to the Charity lor every member of the tearn that look part. We continue to be overwhelmed by all the wonderful ways that supporter choose to advocate for the vital work ol Good Shepherd in both awareness raising and qeneratlng funds. Whether il's a cake sale or a dragon boat race, sponsored walk or a family lun day, we remaln truly grateful. A 'Grand' Act Of Klndn•ss Theatrical Lydia, a Wolverhampton-born theatre fan. collaborated with the Grand Theatre and the musical 'Come From Away, to support the Good Shepherd. Lydia orqani5ed acts ol kindness in cities where the musical toured, inspired by a friend's legacy. The initiative encouraged Iheatregoer5 to donate items and financial support to charities and the Good Shepherd was the chosen charity lor the musicals stop in Wolverhampton. Donations included new clothes and toiletries and £2275 was ra15ed in financial donations. Futur• Actlvltl•s In 2025 we will start work on our new strategic plan for 2026-2029. which will be co-produced with people that use our services, our team. and key stakeholders. One of our goals is to improve the organlsation's use of technology. including an Artificial Intelllgence IAII pilot projecL while a150 strengthening safeguarding and equality. diversity, and inclusion (EDI) Measures. Building on the success of the HOPE Forum, we will seek creative ways to involve people with lived experience and use their stories to shape and improve system5 and service5. This will include engaging with partners to explore cross-seclor collaboration lo improve pathways and patient experience5 for those experiencinq homelessness and health issues. In 2025 we will be launching our video"Treat us with Compassion Homelessness and Health,, which includes lived Mollneux Sleepout 2024 ,Ir www.g5rnwolverharnptonnrg.uk 12
ANNUAL REPORT JANUARY - DECEMBER 2024 experiences highlighting the impact of homelessness on physical and mental health and the challenges ol accessing healthcare. We're excited to work with FAVOR UK, SUIT, Wolverhampton City Council and Recovery Near You to successfully deliver the Recovery Walk 2025 ensuring it becomes the best possible celebration ol recovery and showcases the communities and people that make the City speclal. In February 2025 we will finish the fir51 group and evaluate the Building My Recovery pilot project. Using the feedback Irorn parlicipanls we wlll linalise the programme and slarl work on the accompanying workbook. Alongside this we will develop more gTOUPS that support recovery from mental health, addiction, and trauma. Reserves Policy In 2024, Trustees reviewed the reserves policy and assessed the main risks. Oijr policy ensures enough Nel Current Assets to cover six months of operating costs. They confirmed the policy is adequate to maintain services if funding decreases or slops unexpectedly. Publlc Beneflt The Trustees have adhered to the obligation5 outlined in Section 17 01 the Charities Act 2011 and have considered the Charity Commission's general quidance on public benefit in the course of reviewing our aims and objectives for the year. The Trustee5 evaluate how proposed activities will align with and contribute lo the established ims and objectives. Uslng the learnings from AfEO and the street homelessne55 project we will expand our services supporting those experiencinq homele55ne55. including prevention ellorls, prlvale rented sector IPRSI work. and a new les1-and.learn partnership project providino accommodation and immiqralion advice. We plan to expand our community shop model ana explore the possibiSily of opening another shop. Additionally. we will continue to develop the training and employability pathway al Pomegranate, lindinq ways to increase ils community impact. Our new employabilitv project, funded by Albert Gubay, will include a specialist employabilitv Worker who will lead a slruclured volunteer programme lor service users, provide in-house employability support. and assist individuals in securing and maintaining meaningful employment. Related Partles Good Shepherd Services is a Charitable Incorporated Or9anisation ICIOI and registered charity that originated from the ellort5 01 the Little Brother5 01 the Good Shepherd in Wolverhampton. In 2021, St John ol God Hospitaller Services (SJOGI, a UK charily111084281. became the sole member of Good Shepherd Service5, making u5 a wholly owned subsidiary bul with an independent board ol Trustees, our gwn accounts, and the autonomy to sel our own strategic direction and make our own operational decisions. SJOG provides Support when needed to help us achieve our charitable objectives, allowino us lo leverage their considerable expertise and experience. None ol our Trustees receive remuneration or other benefits from their involvement with the charity. Anv connection or contractual relationship between a Trustee or senior manager ol the charity and a related party must be disclosed to the full board ol Trustees in accordance with our conflicts ol interest policy. In the current year, no such related party connections were reported. Nlqel Tinsley JD •"/ ZL)zr www.gsrnwolverhampton.oriJ.uk 13
ANNUAL REPORT JANUARY- DECEMBER 2024 Independent Examiner's Report to the Trustees of Good Shepherd Services I report to the charlly trustees on my exarninalion of the accounts of the charity for the year ended 31st December 2024 which are set out on pages15 to 23. Responslbllltles & Basls of Report As the charity's trustees you are re5pon5ible for the preparation of the accounts in accordance with the requirements of the Charities Act 20111'lhe Act.). I report in respect of my examination of the charity's accounts tarried out under section145 01 the Act and in carrylno out my examination I have followed all the applicable Directions given by the Charity Commission under seclion1451511b) ol the Act. Ind•p•ndent Exarnlner's Stat•m•nt I confirm that l am qualified to undertake the examination because l am a member of the Institute ol Chartered Accountants in Enqland and Wales. I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination qiving me cause to believe that in any material respect: accounting records were not kept in respect of the charlty as requlred by section 130 01 the Act., or the accounts do not accord with those records., or the accounts do not cornply with the applicable requirements concernlng the form and content ol accounts set out in the Charlties (Accounts and Reports) Regulations 2008 other than any quIrement that the accounts glve a 'lrue and falr vSew' whlch Is not a matter considered as part ol an independent examlnatlon. I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in thi5 report in order to enable a proper understanding ol the accounts to be reachèd. Signed Oliver Ross F.C.A. Muras Baker Jones Llrnlled Regent House Bath Avenue Wolverhampton WV14EG Date IZLQJ www.qsmwolverhampton.ory.uk 14
ANNUAL REpoKr JANUARY- DÉCEMBER 2024 statement of Financial Activities Year ended 31st December 2024 Unrestrlrt•d Funds R•s¢rkt•d Funds R•strld•d Caplt•l Funds N•t• TOTAL 31.12.23 INCOME Don4tlons General donatlons Charltabl• A¢tlvltl•s 262.014 262,014 204,273 Grants and contracts MSscellaneou5 Incorne 323.433 27,023 612,470 294,097 677,530 27,023 906.¥67 747,130 16,906 968309 EXPENDITURE Ch•rlt•bl• Adlvltl•• Food and cllent support Properly depreclation Fundraising and PR Governance 592.667 244.657 837,324 12.000 43,166 1355 512,140 12,000 28,670 1.420 12,000 43.166 1.355 637,188 244,657 12,000 893,845 939.664 NET INCOME -24.718 49.440 -12.000 12,722 28,645 Transfers between funds .24.718 49.440 .12.000 12,722 28,645 Other recognlsed galn511055es N•t Mov•m•nt In Funds .24718 49,440 .12,000 12,722 28,645 Funds brought lorward TOTAL FUNDS $06,963 18.374 67.814 246.000 234,000 771.337 784,059 742.692 771,337 12 482.245 All Income and expendSlure Is from continuing operations www.qsmwolverh3mpton.org.uk Is
ANNUAL REPORT JANUARY- DECEMBER 2024 Balance Sheet as at 31st December 2024 Not• 31.12.23 Flx¢d AsS•ts Tangible Fixed Assets 569.403 579,543 Curr•nt Assets Debtors 10 37.934 59,439 374.203 433,642 Cash at bank 418.276 456.210 Cr•dltors Amounts lallinq due within one year N•t Curr•nt Ass•t$ .121,554 -86.848 334.656 346.794 Cr•dltors Amounts falling duè In more than one year N•t Ass•ts -120,000 784,059 .155,000 771,337 Vvnds Restricted funds 12 67,814 23.4000 482.245 18,374 246,000 50,6963 77,1337 De5iqnaled funds Urirèstricted lun(Js 784.059 Siqned by Nigel Tinsley on behalf of the Trustees Signed Dale WWW.fj5tnwolverhampton.orq.uk 16
ANNUAL REPORT JAIIUARY- DECEMBER 2024 statement of Cash Flows Year endinq 31st December 2024 31.12.23 C•sh Flows From Op•r•tlnq Aetl¥ltl•s Nel Income 12.722 28,645 Adlustrn•nts For Depreciation ol langlble Ilxed assets Increaseldecrejse in debtors Increaseldecwse in creditors 21.174 21.505 34.706 20.697 .2.071 11.849 77.385 30,475 59.120 N•t C•sh Provld•d by Op•r•tlng Artl¥ltS•s 90.107 Inv•stm•nt Artlvltl•s Purchase ol Flxed Assets .11.034 .9,138 aih Flows Irom Fln•n¢lal Artlvlti Repaymen15 ol borrowinqs .35,000 Nel increaselde¢rease in cash ash al beginning ol year Cash •t End of Y•ar 44.073 374.203 418.276 14.982 359.221 374,203 www.qsmwolverharnplon.orq.uk 17
ANNUAL REPORT JAMLIARY- DECEklBER 2024 Good Shepherd Services CIO Notes to the Financial Statements for the year ending 31st December 2024 1. Ae¢ountlnq Pollcles a. Voluntary income is received by way of donations and qifts and Is Included in full in the Statement of Financial Activities when received. Gills in kind are valued at their estimated value to the project and included under the appropfiate headinos. b. Intangible income 15 valued and included in income to the extent that it represents ooods or services which ¥yould otherwise be purchased. Where it is not POS5ible to value the qoods or services, such as volunteer time or donated ooods, the accounts do not include them. Grants including qranls lor the purchase of fixed assets are recognised in full in the Slalement of Financial Activities In the year in which they are received lo the extent to which the project has become entitled lo thern. c. Grants Includlng grants lor the purchase of flxed assets are recognlsed In full In the Statement ol Flnanclal Activit5es In the year in which they are received to the extent to which the project ha5 become entitled lo them. Unreslrlcled funds are donation5 and other income received or generated for the objects ol the proleet wlthout further specified purpose and are available as general funds. d. Restrlcted lunds are tts be used for the specified purpose as laid down by thè donor. Expenditure which meets these criteria is Identified lo the lund. e. Unrestricted funds are donations and other income received or generated for the objects ol the project wlthout further specified purpose and are available as oeneral funds. f. Deslgnated lunds are unrestricted funds earmarked by the Tru5tees5 lor partlcular purposes. g, Alterations to leasehold premises are written off in lull in the year in which they are incurred. h. Flxed assets are for use by the charity in fulfilling its main charitable objectives and are capitalised and depreciated. Depreciation is provlded on all iixed assets al rates calculated to write olf the costs of each asset over its estimated useful life at the following rates= Equipment Freehold Property Motor Vehicle5 33% per annum - straiqht line basis 2% per annum - straight line basis 33% per annum- straight line basis 33% per annum" straight line basis Computers 2. Donatlons Unr•slrlrt•d R•strlct•d 31.12.23 Churches and lailh-ba5ed glvlnq Gill Aid recovered 16,286 19,167 21081 45.679 23.516 24.921 Community shop Leqacies Wolves Sleep out 10.906 27,131 93,496 37,287 204273 97.834 38.535 262.014 Companie5 and organisations www.gsmwolverhampton.org.uk 18
ANNUAL REPORT JANUARY- DECEMBER 2024 3. Incom• from Charltable Actlvltles Unr•strfct•d R•strf¢t•d 31.12.23 Contracts Black Country Health Care NHS Trust W. Midlands Combined Authority City of W1ton QuÈÈn$ Building Project Housing First RMC Wlder Oètèrm¢nanls Project AF£0 11,350 2,125 174,780 143,421 43.560 56,601 37.646 60,746 101,588 491,885 City ol WolvÈrhampton service grants 153.501 293,433 Gr•nt• A(Jlnl Trust Alternative qiving Anonymous Arts Council Blq Glve Trust Clernence co.op Community Fund Dudley Bulldlng SocSety PB Oumbell Eveson Charltable Trust Edward Gosllnq Alex Ferry Foundallon Albert Gubay Lottery Cost of Llvlnq Grant Mayor's Ward Fund Millie'5 Watch Monday Charitable Trust Nationwide NeiohbourlylLidll Oak Foundallon Rausinq Foundation Tudor Trust Roqer Douglas Turner Trust Sainsburys Neigbourlv Sl John ol God Hospitaller Services Group- Better Live5 Sl John of God H05Pltaller Order Ireland st John ol God HospStaller Servlces UK Sports England Garfield Weston Wolves foundation fee(J our Pack W'lon Voluntary Sector Council Grants £IOOO and under 111000 1,750 30,000 23,437 2,621 4,724 2.303 2.500 290 10,000 5,000 2,500 10.000 475 11,573 20,129 1,000 5.000 2.595 46.000 6.000 52,661 40,000 33,333 5.000 1.500 15,O¢XI 5.0121 33.333 14.250 35.000 65,000 35.000 1,700 25.000 25.000 840 2,321 310,355 .82.222 65,964 294,097 294,097 30.000 29,7601 -65,964 23,608 255.245 747,130 less.. deferred lo future periods add= delerred from previous period$ 30.000 323A33 Total grant5 and contract5 per SOFA www.gsmwolverhamptonx)rg.uk 19
ANNUAL REPORT JAIIUARY- DE¢E¥8ER 20Z4 4. Food & Client Support Cll•nt Support 379.479 Totsl 31.1123 Salaries 9&415 724 475,894 6.724 4,016 4,428 1.160 5,468 6,563 1,21S 14,780 113.328 19.156 2.820 3.779 12,563 4,422 1,1331 124.824 464,374 3,404 1,503 Depreciation Training Volunteer expenses Equipment costs Cleaning and waste disposal IT costs 3.547 4.129 4,288 2,193 8,502 5,157 1.160 4.790 702 678 S861 1215 Communlly shop Insurance Food costs 14.780 1,1251 31,565 4,424 3,684 Client welfare 113.328 16.400 415 Property costs Dlsposable Items Waste dlsposal 2.756 2.405 3.713 8.454 4.109 29.835 6,081 8,106 96,710 Motor and Iravl expenses Telephone Support costs 10.661 99.535 25.289 173,148 639,423 812,571 681,077 Major Pfoperly renovation 24.7S3 216.557 Total Food and ¢llenl support 837.324 897.634 S. Support Costs 31.12.23 Salarles 107.660 2.450 1,498 73,058 5,293 Depreciallon Trainlng Properly costs 841 2,212 1.029 2,425 520 IT costs 2221 Slalionery Insurance 226 350 5.279 2,072 2,898 4,690 2,607 4,205 96.710 Telephone other costs 124824 Property costs are allocated on the basis of space used Support costs are allocated on the basis ol staff numbers www.gsrnwolverhampton.orq.uk 20
ANNUAL REPORT JA14UARY- DECEM8ER 2024 6. Net In¢ome/Expenditure N•t In¢orne hApendltur• Is shown aft•f charylrq: Depreciation- owne4J assets Independent examiners lee Trustee expenses 31.12.23 21.174 20,597 1,420 NIL 1.260 95 7. Trustees. Remuneratlon & Benetits One trustee wa5 relmbursed expenses of £9512023 - NIL) 8. Stalt Costs 31.12.23 Salarle5 529,055 10.243 44,256 583,554 486,957 9,183 41,292 537,432 Pension conlrlbutlor*s Soclal Security costs The number of employees receivlno more than £60,000 was NIL12022 . NIL) The averaqe number of staff employed wa$ 2312023 - 23) 9. Tanqlbl• fix•d Ass•ts C•rnput•rs Fr••hold Pr•p•rty Tot•1 COST Al Isl January 2024 AddltSons 18.TT3 11.034 28,002 600,000 646.775 11,034 D15P05als As at 31st D•e•mb•r 2024 29.807 28.002 600.OIXI 657.809 DEPRECIATION As al 151 January 2024 Charqe lor the perlod At 31st D•¢•mb•r 2024 12,681 6.724 25.551 1450 28.001 29.000 12,000 41,000 67,232 21,174 88.406 19.405 NET BOOK VALUE At 31st D•c•mb•r 2024 10.402 559.000 S71,000 569M03 579,543 Al 31st December 2023 6.092 2.451 10. Debtors 31.12.23 Dèbtors 11.870 26,064 37.934 41,391 18,048 59A39 Prepayments www.g5rnwolverhampton.org.uk 21
ANNUAL REPORT JA14UARY- DECEMBER 2024 11. Credltors 31.12.23 Amount$ Falllnq Du• Wlthln On• Yt•r Trade creditors .402 Accrued e¥pen$es Taxes and pension5 Deferred Income -8,202 .12.280 -65.964 -86.848 -12,182 -99,910 .121.554 Amounts F•lllnq Du• - Mor• Than On• Y•ar Propèrty loan -120,000 .155,000 The property loan Is Snterest free and repayable as reserves permit 12. Mov•ment In Funds rought l•rw•rd 1st Jan 2024 In¢•m• Exp•ndltur• Tr•nsl•rs C4rrl•d lorw•rd 31st D•c 2024 R•strf¢t•d Funds Food and cllenl support Properly renovation Capllal Fund Salary Ivnds 10,391 Z29.726 14,250 .178.888 .14.250 .iiooo .51,519 -256.657 61,229 246,000 7,983 264,374 234.000 6,585 301,814 5.0121 294097 Unr•strf¢t•d Funds Food and cllenl support 381,963 612.470 .637,188 357,245 D•slqnat•d funds Properly renovation fund 125.000 506,963 125,000 482,245 612.470 -637.188 Tot41 Fund$ 771.337 904442 -891845 784059 Transfers represent overspend5 Qn restricted funds recouped Irom unrestricted lunds Food and cllent support funds provi(Je food parcels, hot meals and support sèrvice5 The Capital Fund represents amounts raise(J to fund the purchase and renovation of 65 Waterloo Road Salary funds are grants to pay specific salaries of support workers The Property Renovation Fund provides a reserve against future cyclical maintenance www.gsrnwolverhampton.ory.uk 22
ANNUAL REPORT JAIIUARY- DECÈM8ER 2024 13. Comparative Statement ol Flnanclal Actlvltles Year ended 31st Oe¢ember 2023 Not• VI$trIcted fvnds R•strtct•d lunds Restrfrt•d C•pltal Funds Total Y•ar •nd•d 31.12.24 INCOME General donations Tn,142 In,142 262.014 Charlt•bl• Aetlvltl•* Grants and contracts 3SO.255 16,906 544.303 424.007 7T4.262 16.906 617.530 M15cellaneous Sncome 27,023 906.567 968.310 EXPENDITURE Charltabl• A¢tl¥ltl•# food and cllent support programme5 Fundralsinq and PR Governance 441.172 4S7.073 898.245 837,324 610 28,610 43,166 1.355 12,000 893,845 810 Property depreclallon .000 12,000 12,000 939,665 47¢X592 457.073 NET INCOME 73,711 .2.609 n,102 .31066 2.609 .30.457 .12,000 28.645 12,722 Tran51er5 between Ivnds -12.000 28,645 12.722 other recognised gainsllosses N•t Mov•m•nt In Funds 71,102 435.861 506,963 .30,4S7 .12.000 258.000 28,645 742.692 12,722 771,337 784,059 Funds brought lorward TOTAL FVNDS 48,831 18,374 246.000 771.337 All income and expenditure is Irom continuing operations 14. Analysls of Net Assets betw••n Funds R•strfct•d Unr•strlet•d T•tsl Funds Fixèd Assets 234.000 .82.222 335,403 569,403 334,656 Net Current A55et5 475.484 Lung terrn Ilabllltles .120,000 480.951 -120,000 784,059 301.814 Comparatlv• a5 at 31.12.23 Flxed Assets 246,000 4)5.964 333,543 412.758 -155.000 591,301 579.543 Nel Current Assets 346.794 -155,000 771.337 Long term Ilabilltles 180.036 www.gsmwolverhampton.org.uk 23
GOOD SHEPHERD v1ver1)1Cf) gsmwolverharnptonThg.uk