Annual
Report
January - December 2024
GOOD
SHEPHERD
www.gsmwolverha
w0lvert￿rrpt0n

J4
AP4MUAL REPORT
.. JIMWJRY. DECEMBER 2024
Reference & Administrative Inlormation
Trustees. Report
4-10
Independent Exarniners Report
statement of Flnancial ActivIt￿5
Balance Sheet
13
staternent of Cash Flow
14
Notes to the Financial S
ements
WW￿gsMwo1Verh3mpIon￿T9.Uk

ANNUAL REPORT
JANUARY- DECEMBER 2024
Reference and
Administrative
Information
G+)od Sh•ph•rd S•rvlc•s CIO
Chl•f Ex•cutlv•
Prlnclpal Address
65 Waterloo Road
Wolverhampton
Wvl 40U
Tom Hayden tMyPO
Indepèndent Examlner
Mura5 Baker Jones Llmlted
Regent House. Bath Ave.
Wolverhampton
WVI 4EG
Trustees Who Held Off l¢e Durlnq The Year
8r Malachy 8ranniqan - Term Ended 31st October 2024
Vivienne Brown
Llsa Carter . Appolnted 26th July 2024
Ashley Clews - Appointed161h October 2024
Helty Dodd - Term Ended 3151 October 2024
John Frazer - Appointed 16th October 2024
Jamie Green
Jamie Mackrill
8r Robert Moore- Term Ended 31st October 2024
Lynne Moran
Br Charles Searson
Nigel Tinsley (Chairl
Bankers
Lloyds Bank
Queens Square
Wolverhampton
Barclays Bank
Lichfield Slreèl
Wolverhampton
www.gsrnwo1verhamplon￿r9.uk

ANNLtAL REPORT
JANUARY. DECEMBER 2024
Trustees, Report
structure Governance & Manaqefflent
The charity is registered as a Charitable Incorporated
Organisation (CIO) and operates under the Constitution
registered with the Charity Commission in October 2021.
The Trustees possess diverse skills and experience
relevant to our work and convene al least four times
annually to ensure the charity lulfils ils responsibilities.
A 5ubcommitlee, led by the Chair of Trustees. meets
quarterly to review finance, lundraisin9. and contract&
In 2024, an open Trustee recruilmenl process was
conducted to enhance the Board with additional expertise.
Trustee vacancles were advertised on our web51te.
social media. and through the local council for voluntary
services. We successfully appointed three new Trusteès,
each bringing significant experience alongside speciallsed
skills Sn fSnance, saleguarding, and health and Safety.
Twelve Trustees were in office durinq the year, with day-
to.day management of the charity assigned to the Chief
Executive and management team. Durino this period. the
terms of three Trustee5 concluded. We extend our sincere
gratitude to 8r. Malachy Brannigan. Helty Dodd, and Br.
Robert Moore for their dedicated servlce over the past slx
years.
Our Work
In 2024 we saw a sustained demand for our servlces and
assisted 1,387 individuals through the Good Shepherd
projects. a slight increase compared to 2023. The
three most common reasons for accesslng our service5
were low incomellood insecurity, rouqh sleepinq, and
experiencinq or beinq at risk of homelessness.
We've developed our service offer lo more elfectivelv
address the needs of individuals seekinq assistance from
Good Shepherd. Besides providing crisis support, we
now olfer vaflous projects aimed at early intervention
to prevent homelessness and destitutlon, such as the
housing advice service. Our recovery servlces to support
people recovering from addiction. poor mental health,
andlor homelessness have also expanded. with addltional
Structured groups and meaningful activities introduced In
2024. Furthermore. a pilot program was initiated to test
our new recovery and wellbeinq intervention, 'Bullding
My Recovery"
More than half of our staff team at all levels ol the
organisation have lived experience ol homelessness,
addiction. or poor mental health, and we offer a range of
opportunities for people including the Lived Experience
into Action Project (LEAPI. and our structurèd service
user voluntèering programme.
Lived experience has remained at the heart ol our work
and in 2024 we trialled different ways of capturing and
sharing people'5 experience and stories to inspire hope,
improve services and influence decision makers. This
included a hugely successful art project co-produced
with people in ￿coVery and creatSng a film highlighting
people's experience5 of homelessness and health.
our Chlef Execullve Is a Chartered Manager and Fellow of
the Chartered Management Institute {CMI) with 17 years
ol experience in the third sector. A Finance Manaqer and
Operations Manaqer make up the senior leadership team.
Our Purposes & A¢tlvltl•s
The Good Shepherd has been working alonq5ide people
in Wolverhampton and the surrounding areas since 1972.
Our core values are h05pilalily. compassion, and respect.
We recogni5e each person's dignity and potential lof
qrowlh. and we deliver Services in a person-centred way.
Our rnlssion Ss to end homele5sne5S. support recovery,
and create pathways out ol poverty.
We continued to host our service user engagement forum
HOPE which went from strength to strength in 2024.
Forum membership is open to anyone accessing the Good
Shepherd and the group meet monthly on the last Friday
of the month.
Our key strateqlc qoals are:
To be a provider of quality care and support driven
by OLJr values
To be a trusted and re5pon5ible employef
• To be an innovative and dynarnic charity
To remain a strong and financially viable charity
In 2024 forum members contrlbuted to reviewing the
local authority homeless prevention strategy and helped
oalher feedback for the Women and Rough Sleepers
Consensus. and Homele55ne55 Health Needs Audit. We
also delivered inspirational talks and recovery stories at
events lor the Black Country Inleqrated Care Board IICBI,
J0bCent￿. and for local businesses.
www.gsmwolverhampton.org.uk

GOOD
SHEPHERD
Good Shepherd Actions
all projects snapshot 2024
Number of people who
accessed our services
wolverFKwYpIcY)
1,387
Individuals / Single 1,153 1 Families 234
4 GROUPWORK.
Art & Creativity Sessions
285
21.887 2,033 6,665
Women's Group
Hot M•als
Famllv
ntry Vlslts
107
structured Groupwork
OUTCOMES
99"
31
Casework Sesslons
5,354,
493
G•ln•d
Aecomfflod•tl•n
External Referrals
Housing Advice
953 1
Employability
Training & Education
117
49
20
140
st•rt•d Tr•lnlw I
EducatloTr
In¢r••s•d
Dlqlt•l In¢lusl*)n
st•rt•d
y￿￿nte•rIng
Groups & Activities
Support With Debt
Support With
Physical Health
54
Enq•g•d In Group
Work l M••nlngfvl
A¢tlvlty
ol Physlc•l &
M•Thtal H••tth
Support With
Mental Health
512
Benetit Advlce
492
"At the Good Shepher¢ they
understand. They don't judge
me there Is a trust between
us and I know now what
support l get.-
'4 '"1 have a purpose nav.
and a rnotivatiorL.and
look lorward to the day
.'ahead with optimlsm lor-
the future."
' Yhe Good Shepherd has,:.
given me a new start. and
given me hope, and that's
so important when you
haven't had any before."

ANNUAL REPORT
JAXUARY- D£CEIIOER 2024
Endlnq Hom•les$ne$$
More than a thlrd of the people who accessed the Good
Shepherd in 2024 were experiencing homelessne55 and
just under 200 of those were street homeless at point
of reqistration. We offer a variety of practical support
including showers, laundry lacililies. clothing provision,
and advice on securing accommodation. Three days a
week we run a day centre and multiagency hub for people
experiencing homelessness and poverty. Located at our
Waterloo Road building, the hub brings tooether a diverse
range of services under one rool. ensuring that those who
seek our a5S151ance can access the help they need in a
secure and welcomSng envlronment.
Our partners include the Sexual Health team, Hepati115 C
and Tuberculosls Nurses Irom New Cross Hospital. Druo
and Alcohol workers. a local men's rnental health peer
support group, a dental nurse, a barberlhairdre55er. IT class
provider5, and the Black Country Healthcare NHS Trust
Recovery College, which rent5 space next door.
After flve years of providing the Houslno Flrst seNl¢e In
Wolverhampton we made the decision lo stop delSverlng
the servlce due to a reduction in the available funding.
The contract was transferred to a new provider in Aprll
2024. but the learn delivering the service was retained
and transitioned to new projects. includinq mental health
and wellbeing, street homelessne55, housing advice, and
tenancy support.
During the five years we delivered Hov5ing First the
project housed 52 indivlduals with a long history ol
street homelessness and multiple disadvanlaqes. olfering
Intensive support and achieving posltive outcome
tailored to meet the unique needs of each individual,
providing personalised quidance and support every step
of the way.
We offer workshops on tenant riqhts. budgetlng. and
maintaining a sale and healthy home environment.
Additionally. we collaborate with local landlord5 and
housing association5 to increase the availability of
affordable housinq options for Ih05e in need. Our goalls
to empower individuals with the knowledge and resources
they need to achieve lono.term houslnq stability and
independence.
Accomrnodatlon lor Ex Offenders IAfEO)
The AfEO programme supports individuals who have
ently been released from prison Into good quality
affordable private sector accommodation, then provldes
floating support and interventions to irnprove tenancy
sustainment. The programmels on target to house 30
people by the end ol March 2025.
'Everythlnq started to fall Into plac?, l even have
-.my Ilrst bankAc¢ount In nlne.year&andlnow.. .._
have my own accommodation. Wlthout the Good
Shepherd. I reèlly thlnk there15 a chance I would
elther bè deèd or In prlson for Ilfe."
Aaron - AfEO ProSect
Supportlnq Recovery
At the Good Shepherd, we are dedicated to the prlnciples
of recovery. We design and deliver our services lo
support individuals in their re¢overy and help them
achieve their personal goals. While the recovery model
is predominantly utilised in mental health and substance
misuse services, we have found that ils principles are also
effectlve in aiding recgvery from various disadvantages.
including homelessnes5.
We use the CHIME recovery tramework to understand
and explain recovery:
Connectedness
street Hom•l•ssn•ss
Our outreach workers engage with individuals sleeping
rough in Wolverhampton, building relationships and
providing essential suppgrl. Our team works closely wlth
partners acr05S the city to joirs up support and help people
navigate the homelessness pathway. This holistic approach
ensures that people who are street homele55 receive
the assistance they need lo improve their circumstances
and work towards their individual goals. We also provide
practical support including a hot cooked breakfast. shower
and laundry facilities. and access to new clothing.
Hope and optimism about the future
Identity
Hou51nq Advlee
Our housing advice service provides one.to"one support.
drop-ins, and groupwork lo help prevent people from
becoming homeless. help them challenge unfair eviction5.
lind new accommodation. and learn skills to manage
and rnainlain a tenancy. Our housing advice services are
Meaning in life
Empowerment
Recovery continues to be a key theffte in our work and in
2024 we expanded the range of group5 we deliver that
www.qsmwolverhamplonxJrq.Ltk

ANNUAL REPORT
JAMVARY- DtCEMBEFI 2024
contribute to improved mental health and wellbeing. In
2024 we facilitated 159 groupwork sessions and activities
wlth 116 people attending. Our groups include structured
sessions to learn skills like cooking. budgeting. and
managing emotion5. alongside meaningful activities like
fishing, boxinq. and unstructured peer support groups.
with Recovery Month 2024. We collaborated with kev
partner agencies to run themed workshop5 aimed at
the recovery community. our service users, families
affected by addiction. and the general public. The project
highlighted both the celebration ol recovery and the
challenges and achievements faced along the wav.
Working with professional art15ts allowed our service
Users lo develop new skill sets, and the resulting work
wa5 professionally curated. Additionally, an accompanying
magazine and film were co-produced with the qroup,
further showcasinq the project's impact and reach.
LEAP - Llved Experlence Into A￿10Th Pr•J•¢t
Lived Experience into Action Project ILEAPI helps prevent
homelessness and activates lived experience by training
people with personal experience of horrtelessness.
addiction, andlor poor mental hèalth to become Peer
Navigators. LEAP has been active lor two years and has
gone from strength lo strenqth during that lime. A few
highlights from the LEAP team in 2024 include:
In 2024 the LEAP
P••r N•vlqators:
Dellvered
Worked
alonoside
Supported
910
12
Read the Collectlvlsm magazlne here
Interventions
70
people into
permanent
accommodation
Indivlduals
Bulldlnq My R•cov•ry
Building My Recovery18MRI is a recovery programme
currently under development at the Good Shepherd. The
primary objective ol the workbook Is lo enhance mental
health and wellbeinq. supportinq individuals In buildinq
their social and recovery capital.
This programme is created by indlvlduals wlth lived
experience and 15 delivered by professionals with
assistance from Peer Navigators. The workbook is
being co-produced with contribution5 from our Lived
Experience into Action Project (LEAPI learn and
prolessionals with lived experience.
BMR incorporates a variÈty of p5ych050cial interventions.
recovery tools. and oeneral advice airned at improving
overall wellbeing. It emphasises encouraging participants
to seek additional forms of support, engage irs meaningful
activitie5. and connect with their communitv.
The first group commented in December 2024 and wlll
conclude in March 2025. Participant feedback will be
collected to inlorm the completion ol the final draft ol
the workbooklprogramme. Additionally, we will identify
and train Building My Recovery champions from the LEAP
team and service user forum to deliver peer support
elements for the subsequent cohort.
Navigators
completed a
Diploma In
Adult Health
& Social Care
Navigator
started a
full-tlme
Universlty
placement
in Graphic
Design
Navigators
Secured
employment
within the
Health &
Social Care
sector
Art & Cr•atlvlty
In 2024, we embarked on one of our most ambitious arts
projects to date. With funding from the Arts Council,
we conducted a nine-monlh initiative that engaged our
service users through workshops with local artists. This
project culminated in a large-scale, multi-disciplinary
exhibition at Newhampton Arts Centre and a takeover of
Wolverhampton Art Gallery.
The work focused on the theme of recovery from mental
health issues, addiction, and homele55ness, coinciding
www.gsmw0lverhamplon￿rg.uk

Pathw•ys Out Of Pov•rty
#ltstartswlthameal
to access food services, and a buffer to help people
struqgling before they reach crlsls polnt.
The demand for our food servlce5 continued throughout
2024. We were able lo meet thls need due lo the support
from various fc*od partners and businesses, in addition
to donations from the local community, including
contributions durin4 Harvest and Christmas. Securino
funding for our food services is becominq increasingly
challenging. and we depend on donation5 and support
lo maintain these critical services. The catering team at
Wolves FC has once aqain played an essential role in thi5
effort, wlth notable contrSbutlons Irom their Head Chef.
Luke HltchSns, and his team.
structur•d Volunt••r Proqramm•
Our Structured Volunteer Programme Is for people al the
èarly stage5 01 their journey and is designed lo give them
the skills and confidence to lake the first steps towards
getting into tfaininq or employment. Volunteers qain
hands-on experience in our dining services and Family
Food Pantry. with ongoing support to build essentlal skllls
Ilke teamwork, communication, and customer service.
By the end of the placement. participants have the
skills and confidence to pursue further training or
employment. The success of our Structured Volunteer
Proqramme is evldent in the numerou5 success 5tgrie5 of
individuals who have transitioned from volunteering to
paid employment. both within our organlsation and In the
broader community.
Dlnlnq S•rvl¢•
The dinlng servlce offers hot meals made from a
combination ol food waste. donations, and purchased
items. Thi5 5ervi¢e is free lor individuals experiencinq
poverty within our clty, providinq them with nutritlous
meals In a welcoming envlronment.
Hlqhllqhts From Th• Y•ar
Famlly Food Pantry
A free-to"atcess'shop' designed for disodvanlaged
families. Currently, we support up lo 60 families per week.
allowlng them lo access essential food itèrns. household
necessitSes. and basic advice or slqnposting to other
relevant services.
The Queen's Bulldlnq Launch
In January 2024 to kick start the year we tslficially
launched an innovative project in partnership with the
Wolves Foundation and the City of Wolverhampton
Council which transformed the hlsloric Queen's Building
into the Central Community Shop and 'Pomegranate'
Café. Tfiis project was Supported by the UK Shared
Prosperity Fund, and through a grant from Sl John of
God Hospitaller Services UK ISJOG UK) lo kick-start
Pomegranate.
By offering high-quality coffee. food. and a unique dinlng
experience, Pomegranate Cale plays a crucial role in
raising funds for the Good Shepherd'5 free food and
advice services. The Café also offer5 paid employment
opportunities for individuals with lived experience of
homeles5ne5s. mental health issues, or financial exclusion.
The first lived experience role was recruited in Novetnber
this year and in 2025 we will be further developing the
training and employability pathway.
Central Communlty Shop
A new membership model cornmunity shop based at
the Queen's Building near Wolverhamptori bus station.
where people can purchase heavily subsidised food and
household item5. The project was launched in parlner5hip
with the Wolves Foundation and Wolverhampton City
Council and is part of the network of community shops
set up lo address food insecurity and improve financial
wellbelng.
Advice and guidance is also available. and the shop
acts as a progress route for people accessing our free
www.gsfflwolverhampton.org.uk

ANNUAL REPORT
JAMUARY- DECEMDER 2024
Robert Plant BKomes Good Shepherd Patron
attended by almost 200 guests. including local dignitaries.
and highlighted the power of community spirit and
creative expression in recovery.
The exhibition was part of a broader initiative to celebrate
recovery that included a range of workshops led by local
artists and culminatinq in the"Friday Nlght Lates" event
at the Wolverhampton Art Gallery. These events provided
an opportunity for the public to enqage with the artwork
and hear personal stories of recovery.
A real highlight of 2024 was legendary singer-songwriter
Robert Plant becoming a charity patron of the Good
Shepherd. Plant, renowned lor his work with Led Zeppelin
and his 5010 career, brought significant attention and
Support to our misslon. With his batking. we launched
a new trainee scheme which created two paid roles for
Individuals with lived experience of homelessness.
The flrsl two trainees. Donna Grosvenor and Vicky
Mosedale, began their journeys with the Good Shepherd,
working towards their NVQ Level 3 in Health and Social
Care. Their proqress has been a lestamenl to the power of
recovery and the posltive irnpacl of providing structured
support and opportunitles.
Robert has actively participated in events and used hls
platform to ralse awareness about Good Shepherd's
Inltiallves and events. His conlributlons have not only
helped Sn lundraisinq efforts but also in broadenino the
reach of our rne55age and atlraclinq a wider audience.
Wolverhampton Wln UK Recovery Walk 2025
Good Shepherd led on a bid
to host the Faces and Volces
of Recovery UK IFAVOR
UK) National Recovery Walk
alongside SUIT and supported
by the local authoflty and
Recovery Near Yotj. Wolverhampton was selected to
h05t the 17th UK Recovery Walk in 2025, thanks to ever
6,000 community vole5. The event celebrates recovery
from druo and alcohol addiction. bringing toqelher
thousands of people for a public parade and celebrallon.
The Good Shepherd and SUIT will work with partner5 and
community qroups to organise the event, hiohlightinq the
city's commitment to recovery and well-beinq.
.1 now have a purpose. I feel good and t￿.,￿1*&L(l.
when I walk away Irom the Good Shepherd at the
end of th¢ day* l am smlllnq."
.WLIVERHAMPTOI4'"
Donna - Tralneè Keyworker
Our Tearn
Our stall and volunteers are invaluable, and we ensure
they feel valued and supported with access to traininq
and development. Annually, we organise a staff 'away dav,
for team-building and shared activitie5. This year's event
included reflections on our vision and values. workshops
on deliverinq our mission, and leam-building activities.
We support health and wellbeing year-round through
initiatives like regular staff mea15 together. an extra dav
olf on birthdays, rewards such as Time Off in Lieu or a
free meal from a monthly draw. and more. Additionally,
we provide access to an employee health scheme via
Paycare. oflering benefits in dental, medical treatment.
and wellbeinq support.
Recovery Month Exhlbltion
The Good Shepherd organised an exhibition at the
Newhampton Arts Centre lo mark Recovery Month 2024.
The exhibition featured work produced by people at
various stoges ol their recovery journeys and was the
culmination ol a 9 month project funded by the Arts
Council. It showcased their talents in painting. sculptu￿,
and multimedia in5tallation5. as well a5 the transformative
power gf art in the recovery process. The event was
www.gsmwolverhampton.org.uk

ANNUAL REPORT
JANUARY- DECEMBER 2024
In November 2024, we conducted a staff culture survey
facilitated by an external provider to gather feedback
from our team across seven key themes. The team wa5
asked 40 questions related to their employment at Good
Shepherd. The survey was anonymous. and participants
had the option lo add open text comments alonq5ide the
slandardised question5.
more structure and support. providing more training
opportunities. and recruiting a diverse range ol
volunteers by promoting the opportunities in new venues
and organi5ations.
VOLUNTEERING
We achleved a 65% response rate, and thè results were
overwhelmingly positive. The team provided us with
an Employer Nel Promoter Score leNPSI of 71, whlch Is
consldered exceptional.
,66
-10
lunte*ri
Hours
S•r*le• U••r
V•lunt••r•
Cultur• Surv•y Th•m•
P•rc•ntaq•
Values
94%
154
60
Mlssion & Vislon
99%
orporote
Volunt•
Leadershlp
My Manager / Supervisor
Sense ol Inclusion
97%
Partklpants
R•gular
Volunl••r•
9081*
Work LSle Balance
Ambassadors
92.5%
Operatlonal EflectSveness
89%
Photoqrapher Sn•pped Up As New Ambassador
Professional photographer Stuart Manley was named
the Good Shepherd's latest ambassador In 2024. Sluarl
has supported the charity for over a Llecade with hls
photography, helping to raise awarene55 and supporting
undraising campalgns. His work at JASK Creallve, a
leadinq creative campaigns agency based in Solihull,
includes photoqraphing Some of the bigqesl Sports stars
in the world. JASK are a150 long-term supporter5 01 the
Good Shepherd's work to end homele55ness, support
recovery and create pathways out ol poverty.
staff Comments
"A carlng and compasslonate servl¢e whlch ne¥er
Judges anyone and glves people ¢hance&"
'M05t frlendly and welcomlng Seryt￿ that I have
ever worked for and they care for the wellbein9 of
staff."
.1 thlnk thls Isa brllllant organlsatlon towork forand
they dellverwhatthey say they are golng to dth"
Volunteer5 lorrn a crucial part ol our organisation brinolng
a wealth o15ki115 and knowledge to the Good Shepherd.
In 2024, we were fortunate to be supported by over 60
individuals who regularly volunteered, ten service user
volunteers, six LEAP Peer Navigators and 154 corporate
volunteer visits. Collectively they contributed nearly 10.000
hours of their time lo support our work. We afe extremely
ijrateful to gur tearn of volunteers and to everyone that
gives up their time to be involved with ovr work.
Our new Volunteer Coordinator began their role
in June 2024 and has been locusing on enhancing
the volunteering experience. This includes adding
Stuart joins the team of Good Shepherd amba55adors
comprising former Wolves and Niqeria goalkeeper Carl
Ikeme, Wolverhampton comedian Jack Kirwan, soul
singerlsongwriler Jaki Graham, broadcaster Natalie
Graham. and the Archbishop of Birmingham. The Most
Reve￿n(l Bernard Longley.
www.g5mwolverhampton￿rg.uk
io

AN14UAL REPORT
JANUARY- DECEMBÈVI 2024
Modla Coveraq•
In 2024. The Good Shepherd received positive media
coverage frorn local oullels like Express & Star and Wolves
Comrnunity Radio IWCRI, regional media such as BBC
WM. BBC Midland5 Today. and Global Radio. and national
coverage including a Guardian interview with Trainee Key-
worker Donna and a Sky Sports. feature on the Molineux
Sleepout.
Events and Fundralslnq
Thanks to a donation from the Hospitaller Service Group
IHSG) we were able to recruit a new Fundralsing Manager
post to lead on fundraising. qrants and partnerships. and
2024 saw a variety ol events to raise awareness of the
Good Shepherd's work and brino in donations. Our own
team undertook some epic physical thallenqes, and we
had wonderful support Irom individuals and corporate
partners who organised their own challenges and event5.
Mlles Into Meals
In June, Operations Manaqer Lee Smith undertook an
elght.hour fitness marathon to raise funds lor the Good
Shepherd. Joined by colleagues Molly and Donna and
ambassador Carl Ikeme the 'Blaze-athon' lundralser took
place al David Lloyd Health Club, Involvlng successlve
sessions of the Blaze workout. The event was part ol
the Miles Into Meals fundrai5inq campaign and Lee's
incredible efforts raised over £2.000.
Financial Review
In 2024, our operatlng surplus from charitable actlvitles
was £12,722. De5Plte conservative estimates due to
economic uncertainty, our fvndraising Income was É57.741
higher than the previous year thanks to onqoing support
from individuals and orqanisations.
Our reserves policy requires that we aim to have enough
Nel Current Assets to cover six month5 of costs. We
currently have enough Net Current Assets to cover just
over 4.5 months of costs, which the Trustees consider
adequate, whilst striving to increase this through Increased
fundraising activity and stringent reviews of expenses.
Our income strategy aims lor a balanced mix.. one-third
from slalutory sources, one-third from lundraisino and
donations, and one.third from granls and other sources.
Thi5 balance was roughly achieved in 2024 and a simllar
forecast for 2025 has been budgeted. with a slight
Increase in statutory Income.
Raising funds from trusts and foundations remains very
competitive Short-term slalutory funding and local
authorlty financial pressures highlight the need for
diversified income streams, although the announcement
made by the government around additional funding to
address homelessne55 will have a positive impact lor the
sector.
Also taking part in 'Miles into Meals, was Ade Doughty.
Marking his 50th year. Ade completed over 200 miles
throuqh walking, cyclinq. and open water swimminq
within a month. Initially setting a tarqet ol 100 miles. Ade
doubled his goal and faced numerous challenges like
injuries, fatigue. and bike issues. Supported by live friends
who a150 contributed to the mileage, Ade managed
to surpass his £2.000 lundrai5ing target, raising an
Incredible total of £3.102.
We are continuing to explore ways to generate income
through the Pomegranate social enterprise café. renting
space in our building, and in 2025 will be developing
trading activities through Good Shepherd Trading Limited.
www.g5mwolverhampton.orq.uk

ANNUAL REPORT
JANUARY- DECEM3gR 20Z4
This year, CEO Tom. Key Worker Paul. Fundraising
Manager Lucy and Good Shepherd Ambassador Stuart
challenged themselves with a 'Malvern5 Mission.. aiminq
to walk the equivalent ol two marathons over two
consecutive day5 in the Malvern Hills. Their toughest
challenge yet. the team surpassed their 52 mile target
and raised over £l.000 in the proces
The Ilolineux Sleepout. returned in 2024 with hundred5
of participants spending a cold November night at the
stadium, united in their mls5ion lo raise awareness and
vital funds for the Good Shepherd and Wolves Foundation.
The event, now in it5 sixth year, has raised over £250.000
in total lo support the two charitles work.
The event featured inspiring speeches from Individuals who
had directly benefited from the Good Shepherd s services.
sharinq their personal journeys from hornelessne$5 to
stability. Local businesses and communlty groups played
a sionlficant role, contributlno donations and ￿SourCeS to
ensure the Success of the night.
Cleveland Arms
The team at the Cleveland Arms have been long standing
supporters of our work. This December, they once again
demonstrated their cornmitment to our cause by hosting
a series of fantastic events that brou(Jht the communitv
toqelher and raised vital lund5 lor the Good Shepherd.
The venue welcorned former goalkeeper Mark Crossley
for an engaging night ol conversation. sharinq stories
from his illustrious career. This was followed by
hllarlous evening with Clinton Baplise and frlends. which
had everyone In stitches. Both even15 were resoundinq
successes, thanks to the oeneroslly of the attendees.
We are delighted to announce that these events raisèd
nearly £3,000, whlch wlll go a long way in 5upporlinq
our mlsslon. We extend our thanks lo the Cleveland Arms
and performer5 lor their contlnued dedicatlon and to
everyone who participated and contributed.
Park Run
The Good Shepherd and the Pomegranate Café
parllclpated in Wolverhampton's Park Run, ¢oincidSng wSth
the 20th annlversary of the Park Run Movement. staff,
volunteers. and Trustee5 enqaqed In the event to raise
awarene55 of the café's services, olferlng relreshmenls
and dlscounl vouchers to participants. Proceeds from
Pomegranate Calé support the Good Shepherd s free-to.
acce55 services.
Later In the year, the team Irom Cr05by Tralnlnq. long-
standing supporters ol Good Shepherd, also took part in
Wolvèrharnpton's Park Run, making a financial donatlon to
the Charity lor every member of the tearn that look part.
We continue to be overwhelmed by all the wonderful ways
that supporter choose to advocate for the vital work ol
Good Shepherd in both awareness raising and qeneratlng
funds. Whether il's a cake sale or a dragon boat race,
sponsored walk or a family lun day, we remaln truly
grateful.
A 'Grand' Act Of Klndn•ss
Theatrical Lydia, a Wolverhampton-born theatre fan.
collaborated with the Grand Theatre and the musical
'Come From Away, to support the Good Shepherd. Lydia
orqani5ed acts ol kindness in cities where the musical
toured, inspired by a friend's legacy. The initiative
encouraged Iheatregoer5 to donate items and financial
support to charities and the Good Shepherd was the
chosen charity lor the musicals stop in Wolverhampton.
Donations included new clothes and toiletries and £2275
was ra15ed in financial donations.
Futur• Actlvltl•s
In 2025 we will start work on our new strategic plan
for 2026-2029. which will be co-produced with people
that use our services, our team. and key stakeholders.
One of our goals is to improve the organlsation's use
of technology. including an Artificial Intelllgence IAII
pilot projecL while a150 strengthening safeguarding and
equality. diversity, and inclusion (EDI) Measures.
Building on the success of the HOPE Forum, we
will seek creative ways to involve people with lived
experience and use their stories to shape and improve
system5 and service5. This will include engaging with
partners to explore cross-seclor collaboration lo
improve pathways and patient experience5 for those
experiencinq homelessness and health issues. In 2025
we will be launching our video"Treat us with Compassion
Homelessness and Health,, which includes lived
Mollneux Sleepout 2024
,Ir
www.g5rnwolverharnptonnrg.uk
12

ANNUAL REPORT
JANUARY - DECEMBER 2024
experiences highlighting the impact of homelessness
on physical and mental health and the challenges ol
accessing healthcare.
We're excited to work with FAVOR UK, SUIT,
Wolverhampton City Council and Recovery Near You to
successfully deliver the Recovery Walk 2025 ensuring it
becomes the best possible celebration ol recovery and
showcases the communities and people that make the
City speclal.
In February 2025 we will finish the fir51 group and
evaluate the Building My Recovery pilot project. Using the
feedback Irorn parlicipanls we wlll linalise the programme
and slarl work on the accompanying workbook. Alongside
this we will develop more gTOUPS that support recovery
from mental health, addiction, and trauma.
Reserves Policy
In 2024, Trustees reviewed the reserves policy and
assessed the main risks. Oijr policy ensures enough
Nel Current Assets to cover six months of operating
costs. They confirmed the policy is adequate to maintain
services if funding decreases or slops unexpectedly.
Publlc Beneflt
The Trustees have adhered to the obligation5 outlined in
Section 17 01 the Charities Act 2011 and have considered
the Charity Commission's general quidance on public
benefit in the course of reviewing our aims and objectives
for the year. The Trustee5 evaluate how proposed
activities will align with and contribute lo the established
ims and objectives.
Uslng the learnings from AfEO and the street
homelessne55 project we will expand our services
supporting those experiencinq homele55ne55. including
prevention ellorls, prlvale rented sector IPRSI work.
and a new les1-and.learn partnership project providino
accommodation and immiqralion advice.
We plan to expand our community shop model ana
explore the possibiSily of opening another shop.
Additionally. we will continue to develop the training and
employability pathway al Pomegranate, lindinq ways to
increase ils community impact. Our new employabilitv
project, funded by Albert Gubay, will include a specialist
employabilitv Worker who will lead a slruclured
volunteer programme lor service users, provide in-house
employability support. and assist individuals in securing
and maintaining meaningful employment.
Related Partles
Good Shepherd Services is a Charitable Incorporated
Or9anisation ICIOI and registered charity that originated
from the ellort5 01 the Little Brother5 01 the Good
Shepherd in Wolverhampton. In 2021, St John ol God
Hospitaller Services (SJOGI, a UK charily111084281.
became the sole member of Good Shepherd Service5,
making u5 a wholly owned subsidiary bul with an
independent board ol Trustees, our gwn accounts, and
the autonomy to sel our own strategic direction and make
our own operational decisions. SJOG provides Support
when needed to help us achieve our charitable objectives,
allowino us lo leverage their considerable expertise and
experience.
None ol our Trustees receive remuneration or other
benefits from their involvement with the charity. Anv
connection or contractual relationship between a Trustee
or senior manager ol the charity and a related party must
be disclosed to the full board ol Trustees in accordance
with our conflicts ol interest policy. In the current year, no
such related party connections were reported.
Nlqel Tinsley
JD •"/ ZL)zr
www.gsrnwolverhampton.oriJ.uk
13

ANNUAL REPORT
JANUARY- DECEMBER 2024
Independent Examiner's Report to
the Trustees of Good Shepherd Services
I report to the charlly trustees on my exarninalion of the accounts of the charity for the year ended 31st December 2024
which are set out on pages15 to 23.
Responslbllltles & Basls of Report
As the charity's trustees you are re5pon5ible for the preparation of the accounts in accordance with the requirements of
the Charities Act 20111'lhe Act.).
I report in respect of my examination of the charity's accounts tarried out under section145 01 the Act and in carrylno
out my examination I have followed all the applicable Directions given by the Charity Commission under seclion1451511b)
ol the Act.
Ind•p•ndent Exarnlner's Stat•m•nt
I confirm that l am qualified to undertake the examination because l am a member of the Institute ol Chartered
Accountants in Enqland and Wales.
I have completed my examination. I confirm that no material matters have come to my attention in connection with the
examination qiving me cause to believe that in any material respect:
accounting records were not kept in respect of the charlty as requlred by section 130 01 the Act., or
the accounts do not accord with those records., or
the accounts do not cornply with the applicable requirements concernlng the form and content ol accounts set
out in the Charlties (Accounts and Reports) Regulations 2008 other than any ￿quIrement that the accounts glve
a 'lrue and falr vSew' whlch Is not a matter considered as part ol an independent examlnatlon.
I have no concerns and have come across no other matters in connection with the examination to which attention should
be drawn in thi5 report in order to enable a proper understanding ol the accounts to be reachèd.
Signed
Oliver Ross
F.C.A.
Muras Baker Jones Llrnlled
Regent House
Bath Avenue
Wolverhampton
WV14EG
Date
IZLQJ
www.qsmwolverhampton.ory.uk
14

ANNUAL REpoKr
JANUARY- DÉCEMBER 2024
statement of Financial Activities
Year ended 31st December 2024
Unrestrlrt•d
Funds
R•s¢rkt•d
Funds
R•strld•d
Caplt•l Funds
N•t•
TOTAL
31.12.23
INCOME
Don4tlons
General donatlons
Charltabl• A¢tlvltl•s
262.014
262,014
204,273
Grants and contracts
MSscellaneou5 Incorne
323.433
27,023
612,470
294,097
677,530
27,023
906.¥67
747,130
16,906
968309
EXPENDITURE
Ch•rlt•bl• Adlvltl••
Food and cllent support
Properly depreclation
Fundraising and PR
Governance
592.667
244.657
837,324
12.000
43,166
1355
512,140
12,000
28,670
1.420
12,000
43.166
1.355
637,188
244,657
12,000
893,845
939.664
NET INCOME
-24.718
49.440
-12.000
12,722
28,645
Transfers between funds
.24.718
49.440
.12.000
12,722
28,645
Other recognlsed galn511055es
N•t Mov•m•nt In Funds
.24718
49,440
.12,000
12,722
28,645
Funds brought lorward
TOTAL FUNDS
$06,963
18.374
67.814
246.000
234,000
771.337
784,059
742.692
771,337
12
482.245
All Income and expendSlure Is from continuing operations
www.qsmwolverh3mpton.org.uk
Is

ANNUAL REPORT
JANUARY- DECEMBER 2024
Balance Sheet
as at 31st December 2024
Not•
31.12.23
Flx¢d AsS•ts
Tangible Fixed Assets
569.403
579,543
Curr•nt Assets
Debtors
10
37.934
59,439
374.203
433,642
Cash at bank
418.276
456.210
Cr•dltors
Amounts lallinq due within one year
N•t Curr•nt Ass•t$
.121,554
-86.848
334.656
346.794
Cr•dltors
Amounts falling duè In more than one year
N•t Ass•ts
-120,000
784,059
.155,000
771,337
Vvnds
Restricted funds
12
67,814
23.4000
482.245
18,374
246,000
50,6963
77,1337
De5iqnaled funds
Urirèstricted lun(Js
784.059
Siqned by Nigel Tinsley on behalf of the Trustees
Signed
Dale
WWW.fj5tnwolverhampton.orq.uk
16

ANNUAL REPORT
JAIIUARY- DECEMBER 2024
statement of Cash Flows
Year endinq 31st December 2024
31.12.23
C•sh Flows From Op•r•tlnq Aetl¥ltl•s
Nel Income
12.722
28,645
Adlustrn•nts For
Depreciation ol langlble Ilxed assets
Increaseldecrejse in debtors
Increaseldecwse in creditors
21.174
21.505
34.706
20.697
.2.071
11.849
77.385
30,475
59.120
N•t C•sh Provld•d by Op•r•tlng Artl¥ltS•s
90.107
Inv•stm•nt Artlvltl•s
Purchase ol Flxed Assets
.11.034
.9,138
aih Flows Irom Fln•n¢lal Artlvlti
Repaymen15 ol borrowinqs
.35,000
Nel increaselde¢rease in cash
ash al beginning ol year
Cash •t End of Y•ar
44.073
374.203
418.276
14.982
359.221
374,203
www.qsmwolverharnplon.orq.uk
17

ANNUAL REPORT
JAMLIARY- DECEklBER 2024
Good Shepherd Services CIO
Notes to the Financial Statements
for the year ending 31st December 2024
1. Ae¢ountlnq Pollcles
a. Voluntary income is received by way of donations and qifts and Is Included in full in the Statement of Financial
Activities when received. Gills in kind are valued at their estimated value to the project and included under the
appropfiate headinos.
b. Intangible income 15 valued and included in income to the extent that it represents ooods or services which ¥yould
otherwise be purchased. Where it is not POS5ible to value the qoods or services, such as volunteer time or donated
ooods, the accounts do not include them. Grants including qranls lor the purchase of fixed assets are recognised in
full in the Slalement of Financial Activities In the year in which they are received lo the extent to which the project
has become entitled lo thern.
c. Grants Includlng grants lor the purchase of flxed assets are recognlsed In full In the Statement ol Flnanclal
Activit5es In the year in which they are received to the extent to which the project ha5 become entitled lo them.
Unreslrlcled funds are donation5 and other income received or generated for the objects ol the proleet wlthout
further specified purpose and are available as general funds.
d. Restrlcted lunds are tts be used for the specified purpose as laid down by thè donor. Expenditure which meets
these criteria is Identified lo the lund.
e. Unrestricted funds are donations and other income received or generated for the objects ol the project wlthout
further specified purpose and are available as oeneral funds.
f. Deslgnated lunds are unrestricted funds earmarked by the Tru5tees5 lor partlcular purposes.
g, Alterations to leasehold premises are written off in lull in the year in which they are incurred.
h. Flxed assets are for use by the charity in fulfilling its main charitable objectives and are capitalised and
depreciated. Depreciation is provlded on all iixed assets al rates calculated to write olf the costs of each asset over
its estimated useful life at the following rates=
Equipment
Freehold Property
Motor Vehicle5
33% per annum - straiqht line basis
2% per annum - straight line basis
33% per annum- straight line basis
33% per annum" straight line basis
Computers
2. Donatlons
Unr•slrlrt•d
R•strlct•d
31.12.23
Churches and lailh-ba5ed glvlnq
Gill Aid recovered
16,286
19,167
21081
45.679
23.516
24.921
Community shop
Leqacies
Wolves Sleep out
10.906
27,131
93,496
37,287
204273
97.834
38.535
262.014
Companie5 and organisations
www.gsmwolverhampton.org.uk
18

ANNUAL REPORT
JANUARY- DECEMBER 2024
3. Incom• from Charltable Actlvltles
Unr•strfct•d
R•strf¢t•d
31.12.23
Contracts
Black Country Health Care NHS Trust
W. Midlands Combined Authority
City of W1ton QuÈÈn$ Building Project
Housing First
RMC Wlder Oètèrm¢nanls Project
AF£0
11,350
2,125
174,780
143,421
43.560
56,601
37.646
60,746
101,588
491,885
City ol WolvÈrhampton service grants
153.501
293,433
Gr•nt•
A(Jlnl Trust
Alternative qiving
Anonymous
Arts Council
Blq Glve Trust
Clernence
co.op Community Fund
Dudley Bulldlng SocSety
PB Oumbell
Eveson Charltable Trust
Edward Gosllnq
Alex Ferry Foundallon
Albert Gubay
Lottery Cost of Llvlnq Grant
Mayor's Ward Fund
Millie'5 Watch
Monday Charitable Trust
Nationwide
NeiohbourlylLidll
Oak Foundallon
Rausinq Foundation
Tudor Trust
Roqer Douglas Turner Trust
Sainsburys Neigbourlv
Sl John ol God Hospitaller Services Group- Better Live5
Sl John of God H05Pltaller Order Ireland
st John ol God HospStaller Servlces UK
Sports England
Garfield Weston
Wolves foundation fee(J our Pack
W'lon Voluntary Sector Council
Grants £IOOO and under
111000
1,750
30,000
23,437
2,621
4,724
2.303
2.500
290
10,000
5,000
2,500
10.000
475
11,573
20,129
1,000
5.000
2.595
46.000
6.000
52,661
40,000
33,333
5.000
1.500
15,O¢XI
5.0121
33.333
14.250
35.000
65,000
35.000
1,700
25.000
25.000
840
2,321
310,355
.82.222
65,964
294,097
294,097
30.000
29,7601
-65,964
23,608
255.245
747,130
less.. deferred lo future periods
add= delerred from previous period$
30.000
323A33
Total grant5 and contract5 per SOFA
www.gsmwolverhamptonx)rg.uk
19

ANNUAL REPORT
JAIIUARY- DE¢E¥8ER 20Z4
4. Food & Client Support
Cll•nt Support
379.479
Totsl
31.1123
Salaries
9&415
724
475,894
6.724
4,016
4,428
1.160
5,468
6,563
1,21S
14,780
113.328
19.156
2.820
3.779
12,563
4,422
1,1331
124.824
464,374
3,404
1,503
Depreciation
Training
Volunteer expenses
Equipment costs
Cleaning and waste disposal
IT costs
3.547
4.129
4,288
2,193
8,502
5,157
1.160
4.790
702
678
S861
1215
Communlly shop Insurance
Food costs
14.780
1,1251
31,565
4,424
3,684
Client welfare
113.328
16.400
415
Property costs
Dlsposable Items
Waste dlsposal
2.756
2.405
3.713
8.454
4.109
29.835
6,081
8,106
96,710
Motor and Iravl expenses
Telephone
Support costs
10.661
99.535
25.289
173,148
639,423
812,571
681,077
Major Pfoperly renovation
24.7S3
216.557
Total Food and ¢llenl support
837.324
897.634
S. Support Costs
31.12.23
Salarles
107.660
2.450
1,498
73,058
5,293
Depreciallon
Trainlng
Properly costs
841
2,212
1.029
2,425
520
IT costs
2221
Slalionery
Insurance
226
350
5.279
2,072
2,898
4,690
2,607
4,205
96.710
Telephone
other costs
124824
Property costs are allocated on the basis of space used
Support costs are allocated on the basis ol staff numbers
www.gsrnwolverhampton.orq.uk
20

ANNUAL REPORT
JA14UARY- DECEM8ER 2024
6. Net In¢ome/Expenditure
N•t In¢orne hApendltur• Is shown aft•f charylrq:
Depreciation- owne4J assets
Independent examiners lee
Trustee expenses
31.12.23
21.174
20,597
1,420
NIL
1.260
95
7. Trustees. Remuneratlon & Benetits
One trustee wa5 relmbursed expenses of £9512023 - NIL)
8. Stalt Costs
31.12.23
Salarle5
529,055
10.243
44,256
583,554
486,957
9,183
41,292
537,432
Pension conlrlbutlor*s
Soclal Security costs
The number of employees receivlno more than £60,000 was NIL12022 . NIL)
The averaqe number of staff employed wa$ 2312023 - 23)
9. Tanqlbl• fix•d Ass•ts
C•rnput•rs Fr••hold Pr•p•rty
Tot•1
COST
Al Isl January 2024
AddltSons
18.TT3
11.034
28,002
600,000
646.775
11,034
D15P05als
As at 31st D•e•mb•r 2024
29.807
28.002
600.OIXI
657.809
DEPRECIATION
As al 151 January 2024
Charqe lor the perlod
At 31st D•¢•mb•r 2024
12,681
6.724
25.551
1450
28.001
29.000
12,000
41,000
67,232
21,174
88.406
19.405
NET BOOK VALUE
At 31st D•c•mb•r 2024
10.402
559.000
S71,000
569M03
579,543
Al 31st December 2023
6.092
2.451
10. Debtors
31.12.23
Dèbtors
11.870
26,064
37.934
41,391
18,048
59A39
Prepayments
www.g5rnwolverhampton.org.uk
21

ANNUAL REPORT
JA14UARY- DECEMBER 2024
11. Credltors
31.12.23
Amount$ Falllnq Du• Wlthln On• Yt•r
Trade creditors
.402
Accrued e¥pen$es
Taxes and pension5
Deferred Income
-8,202
.12.280
-65.964
-86.848
-12,182
-99,910
.121.554
Amounts F•lllnq Du• - Mor• Than On• Y•ar
Propèrty loan
-120,000
.155,000
The property loan Is Snterest free and repayable as reserves permit
12. Mov•ment In Funds
rought l•rw•rd
1st Jan 2024
In¢•m•
Exp•ndltur•
Tr•nsl•rs
C4rrl•d lorw•rd
31st D•c 2024
R•strf¢t•d Funds
Food and cllenl support
Properly renovation
Capllal Fund
Salary Ivnds
10,391
Z29.726
14,250
.178.888
.14.250
.iiooo
.51,519
-256.657
61,229
246,000
7,983
264,374
234.000
6,585
301,814
5.0121
294097
Unr•strf¢t•d Funds
Food and cllenl support
381,963
612.470
.637,188
357,245
D•slqnat•d funds
Properly renovation fund
125.000
506,963
125,000
482,245
612.470
-637.188
Tot41 Fund$
771.337
904442
-891845
784059
Transfers represent overspend5 Qn restricted funds recouped Irom unrestricted lunds
Food and cllent support funds provi(Je food parcels, hot meals and support sèrvice5
The Capital Fund represents amounts raise(J to fund the purchase and renovation of 65 Waterloo Road
Salary funds are grants to pay specific salaries of support workers
The Property Renovation Fund provides a reserve against future cyclical maintenance
www.gsrnwolverhampton.ory.uk
22

ANNUAL REPORT
JAIIUARY- DECÈM8ER 2024
13.
Comparative Statement ol Flnanclal Actlvltles Year ended 31st Oe¢ember 2023
Not•
VI￿$trIcted
fvnds
R•strtct•d
lunds
Restrfrt•d
C•pltal Funds
Total
Y•ar •nd•d
31.12.24
INCOME
General donations
Tn,142
In,142
262.014
Charlt•bl• Aetlvltl•*
Grants and contracts
3SO.255
16,906
544.303
424.007
7T4.262
16.906
617.530
M15cellaneous Sncome
27,023
906.567
968.310
EXPENDITURE
Charltabl• A¢tl¥ltl•#
food and cllent support
programme5
Fundralsinq and PR
Governance
441.172
4S7.073
898.245
837,324
610
28,610
43,166
1.355
12,000
893,845
810
Property depreclallon
.000
12,000
12,000
939,665
47¢X592
457.073
NET INCOME
73,711
.2.609
n,102
.31066
2.609
.30.457
.12,000
28.645
12,722
Tran51er5 between Ivnds
-12.000
28,645
12.722
other recognised gainsllosses
N•t Mov•m•nt In Funds
71,102
435.861
506,963
.30,4S7
.12.000
258.000
28,645
742.692
12,722
771,337
784,059
Funds brought lorward
TOTAL FVNDS
48,831
18,374
246.000
771.337
All income and expenditure is Irom continuing operations
14. Analysls of Net Assets betw••n Funds
R•strfct•d
Unr•strlet•d
T•tsl Funds
Fixèd Assets
234.000
.82.222
335,403
569,403
334,656
Net Current A55et5
475.484
Lung terrn Ilabllltles
.120,000
480.951
-120,000
784,059
301.814
Comparatlv• a5 at 31.12.23
Flxed Assets
246,000
4)5.964
333,543
412.758
-155.000
591,301
579.543
Nel Current Assets
346.794
-155,000
771.337
Long term Ilabilltles
180.036
www.gsmwolverhampton.org.uk
23

GOOD
SHEPHERD
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