2023-03-31-accounts

- Annual Report 2022 2023

Chair of Trustees of Tor Support Services

This financial year has been a very busy year for Tor Support Services (TSS) both in terms of increased referrals and activity but also in changes in personnel and our premises.

We moved into our new premises at the other end of Okehampton College which has been a very positive change for the organisation. Not only do we have 4 large counselling rooms we have lots of space for our managerial staff, the ability to hold meetings and training sessions and as we no longer share with other organisations, the whole set up is more private and appropriate for the work we do. We want to extend our thanks to the college for making this possible in particular Derrick Brett, Susanne Kiff and Mike Coles.

After a lot of work over the summer holidays, the actual move was achieved in a couple of days just before the beginning of the Autumn term. I and all the trustees want to thank all the staff and volunteers who were involved in getting it set up and making the consulting rooms so attractive and welcoming for our clients. Everyone gave up free time to achieve this and which I think reflects the dedication of our staff and volunteers. In particular I want to thank our Service Manager Nicola Frost who was involved in all the logistics before hand as well as the negotiations with the College in trying to find a suitable place for TSS.

There were inevitably a few teething problems, particularly with IT, broadband and tele-communications and I especially want to thank Mel Pike for her tenacity in sorting out these glitches. It took quite a while but we are now fully functioning and connected. She was supported in these endeavors by our IT trustee Merv Scott.

We settled back into a more normal working pattern as we moved away from the Covid restrictions and all our counselling is now taking place in person. The need for counselling however has continued to rise with the deterioration in young people’s mental health that has occurred in the wake of the Pandemic. There are some rather alarming statistics that have emerged nationally. The Centre for Mental Health believes that an additional 1.5 million children and young people will need support as a direct consequence of the pandemic. A study in Lancet Psychiatry found rates of depression have doubled and in a survey by Young Minds 67% of young people reported their mental health has worsened.

These figures are reflected in our own experience with referrals up by 14 % from 205 in 2021/22 to 234 in 2022/23. In particular there was a big increase in referrals for primary age children up from 24% of the total referrals to 30 %. Due to the increase of capacity in consulting rooms and increased number of volunteers we are now holding over 64 counselling appointments each week.

Our core offer to our clients remains unchanged - following an initial assessment, clients are offered up to eight 50 minutes sessions of 1 to 1 counselling. Occasionally if a clients problems are more complex a counsellor may ask to extend the number of sessions. A discussion then happens with their supervisor and if the supervisor agree the sessions are extended with a regular review. This way we aim to reach as many clients as possible while still having the flexibility to offer more time to the more complex cases.

Another exciting development has been a collaboration with the local Primary Care Network (PCN). We now provide counselling for young people on a Saturday morning. The referrals all come from GP practices within the North Dartmoor PCN and means that we are now seeing some clients from outside our usual geographical area under this separate contract.

All our counsellors have regular supervision of their work and we are grateful to the supervisors who have provided this service to Tor Support . The supervisors include Debbie Andrews and Rachel Hirsch who are staff members as well as some external providers.

We have two employed counsellors , Rachel Hirsch and Karen Hedges. Rachel specialises in complex trauma cases and has been using her specialised skill in EMDR ( Eye Movement Desensitisation and Reprocessing Therapy) and that has, in some cases, reduced the number of sessions that clients with severe trauma have required. Karen works with the primary age children, a need has grown. Happily we now have a number of other counsellors -volunteers and external providers who have started to see some clients at the higher range of the primary level which has relieved some of the pressure on Karen and the primary waiting list.

The rest of the counselling is provided by a combination of volunteers, both fully qualified and in those in their final year of training, and external independent providers (EIPs) . At the end of March 2023 we had 6 volunteer counsellors offering their services - these are Nicolla Collinson, Patricia Wojnarowska, Julie Lloyd, and Devette Short with Sally Parkin, Sharon Stevens new to the team. In addition Antonella Depetro, Nikki Ellis, Emma White, Jackie Skinner, Julia Pearsall and Sonia Lee provide counselling as EIPs . After a long period as a volunteer Sonia moved from being a volunteer to being EIP during the course of the year. Carey Ehrenberg who has volunteered for very many

years has taken a period of leave and we remain hopeful she will return to us at some point. Gayle Leando has now left TSS and we wish her well. I want to thank all the counsellors for the work they do for our clients.

Our Service Manager, Nicola Frost has now been in place for 18 months and during this time she has overseen, and been instrumental, in a number of large pieces of work - the move of premises, the setting up of the PCN contract, reviewing all the recruitment processes and taking over the payroll from one of our trustees, Karen Nolan. Karen had been doing the pay-roll since the beginning of TSS so I know she is very grateful to Nicola for taking this on. Going forward Nicola will be a deputy safe-guarding lead and is working with a new trustee Jane Lake on a huge overhaul of the organisation’s policies and procedures around safeguarding.

As mentioned before our administrator Mel Pike worked wonders getting the office set up as well as being fully involved in all the day to day activities of the organisation and we recognised that we had been under-valuing her contribution and skills and have sought to rectify that. As a result she will be stepping up into the service co-ordinator role from the beginning of April and taking on a role as deputy safe-guarding lead.

Helen Seaton-Burn has worked with us for many years now as a joint-service co-ordinator and Safeguarding Lead and she continues in this role on a Friday each week.

At the very end of March 2023 Debbie Andrews stepped down as joint service co-ordinator after 8 years in the role. We are very grateful for all her dedication to the organisation and its clients over that time, especially in the complex period when were were faced with moving all the work to on-line at the start of the Pandemic. She did amazing work ensuring that all the counsellors had appropriate training and that all the necessary policies and procedures were in place. Happily Debbie continues in her association with TSS as she will be providing supervision services to the counsellors as an external provider.

The board of trustees has also seen a lot of movement in the 12 months April 2022-March 2023. One of our founding Trustees - Theresa Weaver stepped down after nearly 12 years with the board. Over that time, during which she has been she has been Vice -Chair, she has seen many changes with a huge growth in the service and and increasing complexity in the work we do and the organisation behind it.

Sophie -Goodwin Hughes left in November. As the organisation grew we found that we needed more time spent on fund-raising and Sophie along with fellow trustee Helene Cox took on that role. Sophie and Helene, ably supported by Tony Barker our treasurer have really made a huge difference to our financial situation, and helped us steer through some challenging financial times and as

a result have enabled us to not only remain afloat but also help an increased number of clients.

The role of HR trustee was vacated by Tracey Green in July and this role was filled by a another trustee Stacey Pavely but unfortunately Stacey also had to leave us in February of this year. Despite their relatively short stays with us they both made a significant contribution , Tracey with a thorough review of policies and Stacey with her expertise in HR. On behalf of all at TSS I want to thank all these trustees for the work they put into the organisation.

We are happy that 2 more trustees joined us in the year - Kim Whittle has taken the long- empty role of secretary and Anna- Marie Tooth has taken over Sophie’s role as joint fund-raiser.

At the 31st March other members of the board were myself as Chair, Tony Barker as Treasurer, Helen Cox, fund raiser, Merv Scott, IT, Karen Nolan and Marilyn Livingstone.

The board and all the members of Tor Support want to thank all our generous funders and donors without whom there would be no service. Firstly we want to acknowledge the huge support and generous donations given to us by Okehampton United Charities- we are extremely grateful to them as their unwavering support has enabled us to function for many years now. Other local organisations that have supported us include Okehampton Town Council, Okehampton Hamlets Parish Council, Okehampton and Devon Community Foundations.

Further afield we have had grants from the Post-code Lottery, South West Water, the Newby Trust, the Farringdon House School Trust, the Viscount Amory Trust, Awards for All, the Albert Hunt Trust, the Foyle Foundation , Jamieson Bystock Trust and Tesco. We have also been given donations from smaller organisations and individuals such as Kevin Vogan, the Cogs and Wheels Morris Dance Group, the staff Okehampton Primary School, the Okehampton Lions

Going forward in to the next year we aim to continue to provide as many counselling sessions to as many young people as possible. We are looking to work with the college to see if there are some other ways of reaching more young people, such as group work, to provide early interventions. We have welcomed a new employed counsellor, Emma White, who is providing initial assessments, counselling of complex clients and providing clinical experience to support the administrative team.

We have already started strengthening our board of trustees with several new members joining since March, bringing with them a new range of skills and experience.

We are reviewing and strengthening our safeguarding processes to ensure policies and processes are as up to date with legislation, accessible and transparent as possible for our counsellors, clients and their parents or guardians. As part of that process we are now providing in-house safeguarding training. This safe-guarding work is supported by one of our new trustees Jane Lake who has very many years of experience in this field and runs her own Safeguarding Consultancy business.

Our IT trustee Merv Scott is working with the administrative team to streamline the referral system, enhancing the on-line functionality. This will enable the clients to book initial assessments at the time of referral and also populate the data base. This will reduce the administrative burden on the office staff.

Kathryn Vile

Chair of Trustees

November 2023

Treasurer’s Financial Report

Grant aid received in response to bids made to individual funds remains our main source of income. At the start of the year in April 2022, our total assets amounted to £60,731 of which £20,309 was held in an investment fund. This was a severely reduced position to previous years and arose as a consequence of the decision to continue to meet as much of the demand for counselling as possible, at a total cost of £82,909, while being in receipt of just £45,784 in income from all sources, a net surplus of expenditure over income of £37,125.

Happily, we can report that fundraising efforts in 2022-2023 have been met with much greater success and amounted to a total of £81,709.

Among the organisations that were able to continue their support to us were Okehampton United Charities, Okehampton Town Council, Okehampton Hamlets Parish Council, the National Lottery in the guise of Awards for All, the Newby Trust, Devon Community Foundation and the Farringdon House School Trust. In addition, grants were awarded by a significant number of new funders, namely South West Water, the North Dartmoor Primary Care Network, Okehampton Co-op, the Viscount Amory Trust, the Postcode Local Trust, the Albert Hunt Trust, the Foyle Foundation, the Jamieson Bystock Trust and Tescos. We are most grateful to all of them for their support for our work.

The pie-chart below provides a snap-shot of the relative contributions of each of these funders.

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1%
6% [2%]
25%
12%
4%
1%
1%
6%
1%1%
22% 5%
7%
1%2%5%
Okehampton United Charities
Okehampton Town Council
Newby Trust
South West Water
Quarterly interest payments
Primary Care Network
Farringdon House School Trust
Okehampton Co-op
Devon Community Foundation
Viscount Amory Trust
Postcode Local Trust
Okehampton Hamlets Parish Council
Albert Hunt Trust
Awards for All
Foyle Foundation
Jamieson Bystock Trust
Tesco
----- End of picture text -----

During the year an arrangement was made with Okehampton College to provide 'drop-in' counselling sessions. Whilst this is deemed to have been a valuable exercise, it turned out to be quite short-lived. Also, starting in November 2022, an arrangement was made with the North Dartmoor Primary Care Network to provide counselling sessions on Saturdays during the 39 weeks of the academic year. This is proving to be a manageable and very successful addition to our activities.

As usual, expenditure was mainly on the core service delivery costs of our staff salaries and payments made to our EIPs for conducting counselling sessions as can be seen in the pie chart below.

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Staff salaries
EIP session costs
1%1% [7% 1%] Travel expenses for volunteers
2%
Supervision costs
Training
Organisation costs
Depreciation of equipment
25%
64%
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While, as noted above, income in 2022-2023 was considerably higher than in 2021-2022, at £101,814 expenditure was also considerably higher reflecting a further increase in activity levels and in demand for our counselling services. At the end of March 2023, our total assets amounted to £38,977 which was a further reduction on the previous year of £9,540. £20,846.53 of this was held in our bank account, £18,660.00 remained in our investment fund and the balance of £529.53 being a mix of creditors/debtors and the depreciated value of our small amount of fixed assets.

The Trustees have, as always, paid due regard to the Charity Commission's guidance on public benefit when deciding on the appropriateness of expenditure on particular activity. The financial records for Tor Support Services have been subject to external examination by Westcotts (Chartered Accountants) and are deemed to be a true and fair reflection of the finances. A full copy of their report can be found on our website at www.torsupportservices.org.uk.

Tony Barker

Treasurer Trustee October 2023

Service Manager’s report

2022-23 has been a year of significant change and growth for Tor Support Services (TSS). Firstly, Okehampton College required the use of our offices in the Community Centre, necessitating the relocation of TSS. After working together with the team from the College to establish our requirements, we were assigned new premises in the former Sixth Form common room. We vacated our old premises in July 2022 and the College contractors and Premises Team worked hard over the summer break to create our new suite of rooms. A concerted effort by staff, aided by the Chair of Trustees, in the first week of the new Autumn term in September 2022, saw us able to open to clients the following week in our new space.

We now have a purpose-made office suite, comprising four generous counselling rooms plus a large open office space with kitchenette. Our offices have an external and internal entrance, plus entrance lobby, to accommodate clients coming to us from both inside College and from outside. All of the counselling rooms are well furnished and well resourced, with two designated mainly for primary age clients and the other two for secondary age and above. The new office suite has significantly enhanced Tor’s capacity and facilities for counsellors, clients, the office team, training sessions, visitors etc and we look forward to a secure future in our new location. Our thanks go to both the College team and the builders for our fabulous new premises.

One issue that arose during our move was the provision of a new fibre to premises cable for our internet broadband connection. This became a protracted issue for many months following our move to the new premises in September and Mel spent many hours seeking to resolve this issue with BT OpenReach, Spitfire and the Dartmoor Multi Academy Trust (DMAT). Finally, in April this year, the new connection was made and Tor now has reliable and fast broadband provision. Our thanks go to Mark Ackland at Independent Fire and Security for his team’s work installing the cable and Sandy Sinclair at Spitfire for working to co-ordinate all elements to finally get the cable correctly connected. Thanks also to Mel for her patience and dedication in this matter!

Secondly, TSS has contracted with the North Dartmoor Primary Care Network (PCN) to provide counselling services to clients specifically referred to it through this channel. The North Dartmoor PCN comprises five surgeries located in Okehampton, on Dartmoor and extending to Black Torrington. TSS has contracted to provide four counselling sessions by two counsellors each per week (a total of eight sessions), to be delivered on a Saturday at Castle Ham Lodge in Okehampton. Two of our existing External Independent Providers (EIPs) have taken on these Saturday roles and the counselling rooms used at Castle Ham Lodge are of a high standard.

Following the signing of contracts, this work commenced in November 2022 and is ongoing. TSS has purchased resources and equipment to facilitate this work away from the main office, including sand trays, art materials, other counselling resources etc, to replicate some of our core offering at Castle Ham Lodge. In addition, our thanks go to the Scheme Manager and the team at

Castle Ham Lodge for their assistance in the provision of these facilities. The money that TSS receives from this contract goes, in some part, to assisting fund our core work of providing free counselling to the majority of our clients.

The core function of TSS remains constant – the provision of counselling, at no charge, to clients aged 5 to 25 living in Okehampton and the surrounding parishes. Demand for our service continues to grow and, notably, demand from primary age clients has increased. It was necessary during the year to close both our secondary and primary age waiting lists for some period as they had both become lengthy, and the amount of time clients were waiting, excessive. We managed this situation by redirecting EIP capacity and recruiting new counsellors to enhance total capacity. In terms of paid sessions, Okehampton College chose not to continue purchasing their two weekly drop-in sessions after the end of summer term in July 22.

Our service offering remains a series of eight sessions for each client with one counsellor. If the counsellor feels that they need to continue working with a client beyond this, the case is assessed with the clinical supervisor to determine how many additional sessions may be required, if any. The majority of appointments take place during the school day but we do have capacity to offer a limited number of after-school appointments (outside of the contracted Saturday sessions). We also have the capacity to work online, as learnt during the pandemic, for clients unable to access the office for any reason.

Typically, across the year, Tor was able to increase the number of weekly sessions it offered from around 47 sessions per week to 64 sessions per week. This represents approaching 1,900 sessions per year from TSS, an amazing figure given our limited budget and charitable status.

On this note, I would also like to extend my thanks to the whole team at Tor, the office team, the counsellors and the Trustees, for making these numbers possible. We welcomed three new/returning counsellors in the year – Sally, Sharon and Deevette – and said goodbye to Gayle, who has moved onto pastures new. We continue to look to work with new volunteer and placement counsellors, to enhance our provision, and deploy our staff members and EIP (contracted) counsellors to best effect.

Importantly, our long term staff member, Debbie Andrews, resigned her position as Joint Co-ordinator, with effect from the end of March 23. I would like to thank Debbie for all the years of hard work and dedication, and wish her all the best in her continued endeavours. It is to the benefit of TSS that Debbie will continue to work with us as an external supervisor. In addition, Rachel, our trauma counsellor, has decided to take a years’ sabbatical, also with effect from end of March 23, although she too will to work within our staff as a trainee supervisor. We wish Rachel all the best for her sabbatical year. Both of these changes have povided an opportunity to review the staff provision at Tor, and what changes could be made to best reflect the demands of the service, and we will be advertising for a new counsellor. With a wealth of experience and knowledge, Mel will be taking on the vast majority of the administrative hours

from the Joint Co-ordinator role to become Tor’s new Non-clinical Co-ordinator. Our congratulations and thanks to Mel.

To ensure the continued robust implementation of safeguarding measures, we offered Safeguarding Refresher training in November, run by Jane Lake, a very experienced safeguarding practitioner. The individuals who attending this training reported it to be informative and useful, and we thank Jane for her ongoing work with Tor in providing training and advice, often on an ad hoc basis.

I attach below some statistics summarising the profile of our clients:

Figures for 2022-23 are given below. Figures for 2021-22 are given in brackets.

During this financial year, we received a total of 234 (205) referrals. The age range of clients were 71 (53) aged 5-10, 137 (114) aged 11-15, 22 (32) aged 16-18 and 4 (6) between 19 and 25. This data demonstrates both the increase in total number of referrals, and the marked increase in primary age clients. Some of the continued demand for our services may be a longer term effect of the Covid-19 pandemic, whilst the increased awareness of social, emotional and mental health needs, particularly for those individuals with neurodiversity, may also be a factor.

In 2022-23, 59% (64%) of our clients were students at Okehampton College, 30% (24%) from primary schools with the remaining 11% either no longer in education, home schooled or at another secondary school.

The reasons for referral continue to multiple and varied, with the majority of clients presenting with general anxiety and stress. Roughly 10% of clients disclose thoughts of suicide ideation at their initial assessment, whilst counsellors have notice an anecdotal increase in clients presenting with issues of gender identity.

Post-counselling evaluation demonstrates that 90% of clients who responded agreed that ‘The counsellor helped me to understand my situation and my feelings’, whilst 92% agreed that ‘I think counselling is a good way to deal with problems’. Additional feedback on what was the best thing about counselling include the responses ‘Being able to make painful memories of my past less painful’ and ‘Being able to talk without judgement. And have other perspectives on my issues’.

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Clients by age range
175
140
105
70
35
0
5 to 10 11 to 15 16 to 18 19 to 25
----- End of picture text -----

----- Start of picture text -----
Clients by Source of Referral
----- End of picture text -----

----- Start of picture text -----
Okehamton College staff Parents/carers Primary school staff GP
Self-referral Other agencies
----- End of picture text -----

*Other agencies include Community Links South West, Children’s and Young People’s Mentor, social worker, Action for Children, TSS counsellor)

Nicola Frost

Service Manager

November 2023

CHARITY REGISTRATION NUMBER: 1163407 Tor Support Services Unaudited Financial Statements 31 March 2023 WESTcorrs sw LLP Chartered accountants Timberly South Street Axminster Devon EX13 SAD

Tor Support Services Financial Statements Year ended 31 March 2023 Page Trustees, annual report Independent examinerfs report to the trustees Statement of financial activitles Statement of financial position Notes lo the financial statements

Tor Support Servlces Trustees. Annual Report Year ended 31 March 2023 The Iruslees present Iheir report and the unaudited financial statements of the Charity lorthe year ended 31 March 2023. Reference and adminlstratlve detalls Roglstered charlty name Ch8rily roglstration number Tor Support Servlces 1163407 Prlnclpal office Okehamplon College 20 Mill Road Okehamplon EX20 IPW The Iruslees Dr Kathryn Vile Mr Anthony Bwker Mrs Karen Nolan Mr Mervin Sooll Dr Marilyn Livingstone Ms Kim Whittle Ms Anna-marie Tooth Mrs Helene Cox Independenl exarniner Robyn Gifford-England ACA Weslcolts {SWI LLP Tlmberly South Sireel Axminsler Devon EX13 SAD structur81 govemance and rnanagement Tor Support SeNices is a Charitable Incorporated Organisation (since September 20151 bul has been a registered charily since November 2011. The charity is managed by its Tiuslee Board currently of 8.

Tor Suppori Services Trustees. Annual Report (¢onthw•dJ Year ended 31 March 2023 Obje¢llves and activities Tor Support SeNices provides a confldentlal counselllng, information and advice servlce lor children and young people between the ages of 5 and 25 and thelr familiés from our base at Okehampton College. Our counselling services is provided wlth a mixture ol paid slaff and volunteers with each counsellor receiving regular clinical supervision from a paid supervisor. Each child and young person requiring counselling is assessed by our co-ordinator who will explore initial presenting issues and assign the CYP lo the most appropriate counsellor. We are members ol the British Association of Counselling and Psychotherapy and adhere to ils framework in the delwery of our servic8. Our staff and volunteers are enhanced DBS checked every thre& years and all are required lo complete Level 3 Safeguarding. Achievements and performance 2022-23 has been a year ol significant change and growth for Tor Supwrt Services ITSS). Firslly, Okehampton College required the use of our offices in the Community Cenlre, necessitating the relocation ol TSS. After working together with the team from the College lo establish our requirements, we were assigned new premises in the former Sixth Form common room. We vacated our old premises in July 2022 and the College contractors and Premises Team worked hard over the summer break lo create our new suite of rooms. A concerted eltort by staff, aided by th6 Chair of Trustees. in the first week of the now Autumn lerm in September 2022, saw us able lo open to clients the following week in our new space. We now have a purpose-made office suite, comprisiro four generous eounselling rooms plus a large open office space with kttchenetto. Our offices have an external and intemal entrance, plus entrance lobby, lo accommodate clients coming to us from both inside College and from outside. All of the counselling rooms are well furnished and well resourced, wilh Iwo designated mainly for primary age clients and the other two lor secondary age and above. The new office suite has signilicanlly enhanced Tor's capacity and lacilili8s for counsellors, clients, th8 office team, training sessions, visitors etc and We look lorward lo a secure future in our new location. Secondly, TSS has contracted with tho North Dartmoor Primary Care Nelwort {PCN) lo provide counselling services lo clients specifically referred lo f( through this channel. The North Dartmoor PCN comprises five surgeries located in Okehampton, on Dartmoor and extending to 81ack Torringlon. TSS has contracted lo provid8 four counselling sessions by two coungellors each per week la total of eight sessions). to be delivered on a Saturday al Castle Ham Lodge in Okehampton. Two of our existing External Independent Providers IEIPS) hav8 taken on these Saturday roles and the counselling rooms used al Castle Ham Lodge are of a high standard. Following the signing of contracts, this work commenced in November 2022 and is ongoing. The money Ihal TSS receives from this conlract goes, In some part, to assisting fund our core work of provi(Jing free counselling lo the majority ol our clients. The corè function of TSS remains constant- the provision of counselling, at no charge, lo clionts aged 5 to 25 living in Okehamplon and the surrounding parishes. Demand for our service continues to grow and, notably, demand from primary age clients has increased.11 was necessary during tho year lo close both our secondary and primary age wailing lists for some period as they had both become lenglhy, and the amount of time clients were wailing, excessive. We managed this situation by redirecting EIP capacity and recruiting new counsellors to enhance lotai ¢apacty. Figures for 2022-23 are gwen below. Figures for 2021-22 are given in brackets.

Tor Support Servlces Trustees. Annual Report (contlnued) Year ended 31 March 2023 During thi5 financlal year, wo received a total of 23412051 referrals. The age range of dienls were 71 1531 aged 5-10. 1371114} aged 11-15, 22 1321 aged 16-18 and 4 (61 between 19 and 25. This dala demonstrates ￿th the increase in total number of referrals, and the marked increase In primary age clients. Some of the continued demand lor our servI￿S may be a longer term effect ol the Covid-19 pandemic, whilst the increased awareness of social, emotional and mental health needs, particularly for those indivKluals wilh neurodwersity, may also be a factor. Our seNice offering remains a series ol eight sessions for each client with one counsellor. If the counsellor feels that they need lo continue working with a client beyond this, the case is assessed with the clinical supervisor lo determine how many additional sessions may be required, If any. The majority of appointments lake place during the school day bul we do have capaclly lo offer a Ilmlled number ol after-school appointments {oulsKle ol the contracted Saturday sessionsl. We also have the capacity to work online. as learnt during the pandemic, lor clients unable lo access the ollice lor any reason. In 2022-23, 59% {64Yol ol our clients were students al Okehampton Colloge. 30Yo124Wol from prlmary schools with the remaining 11 /• elther no longer in 8du¢alion, home Schooled or al another secondary school. The reasons for referral continue to multiple and varied, wbth ihe majority ol clients presenting with general anxiety and stress. Roughly 1 OVO of clierrts disclose thoughts of suicide ideation at their inllial assessment, whilst counsellors have notice an anecdotal increase in Glients presenting with issues ol gender identity. Post-counselling evaluation demonstrates that 90/0 of clients who responded agreed that 'The counsellor helped me to understand my situalion and my feelings.. whilst 92Yo agreed that '1 think counsellir¥J is a good way to deal with problems.. Additional feedback on what was the best thing about counselling include the responses 'Being able to make painful memories ol my past less painful. and 'B8ing able to talk whhout judgement. And have other pErspeclives on my issues.. During 2022-2023, the Board of Trustees changed wllh the resignations ol Tracey Green in July 2022, Theresa Weaver and Sophie Goocknn Hughes In November 2022 and Stacey Pavely in February 2023 and the apwintments ol Anna-marie Tooth In February 2023 and Kim Whittle in March 2023. As at 31 March 2023. Ihe Board comprises: Kathryn Vile (Chairl, Tony Barker ￿ reasurerl, Helene Cox, Marilyn Lwingstone, Karen Nolan, Mervin Scott. Anna-marie Tooth and Kim Whittle.

Tor Support Services Trustees, Annual Report (continued) Year ended 31 March 2023 Flnancial review Total incoming resources generated during the period were £81,70912022.' £45,784). As al 31 March 2023, the charity had reserves lotalling £38.977 of which £4,365 is unrestricted. This level ol unreslricled reserves equates to approximately one month ol expenditure. The Iruslees believe thal the unrestricted reserves held are adequatg 10 enable the charity lo continue bul endeavour lo increase the level of unr8slricled reseNes. Publlc benefit In planning our aotivities lor Ihe year we have kept in mind the Charlly Commlsslon guidance on public b8nelit. Plans for future periods Tho trustees will continue to achieve the objectives of the charity and look lo Increase IncomirvJ resources. Rlsk revlew Risks lo which the charfcy is exposed are regularly reviewed by the Twslees and steps taken as necessary to mitigate these. Internal risks are minimised by procedures which require authorisatKJn of all transactions and projects and a system of regular supervision and appraisal lo ensure consistent quality ol delivery of operational aspects ol the charitable company. The Iruslees, annual report was approved on 5 October 2023 and signed on behalf of the board ol trustees by- éGK Dr Kathryn Vlle Trustee Mr Anthony Barker Trustee

Tor Support Servlces Independent Examlner's Report lo the Trustees of Tor Support Servlces Year ended 31 March 2023 I report lo the liuslees on my examination of the financial statements of Tor Support Setvices I'lhe charily'l for the year ended 31 March 2023. Responsibilities and basis of report As the trustees of the charity you are responsible lor the preparation ol the financial statements in accordance with the requiremenls of the Charities Act 2011 I'the Act'l- I report in respect of my examinalion of the charitls financial statements carried out under section 145 ol the 2011 Act and in carrying out my examination I have followed all the applicable Directions given by the Charity Commission under se¢tDn 145{5)Ibl of the Act. Independont examlner'g stalement I have completed my examination. I confirm Ihal no material matters have come lo my allenlion in connection with the examination giving me cause lo believe that in any material respect: accounting records were not kepi in respect of the charity as required by section 130 of the Act., or the financial statements do not accord with those records., or the financial slalemerns do not comply with the applicable requirements concerning the form and content ol accounts sel out in the Charities (A￿Ount$ and Reportsl Regulatlons 2008 other than any requirement that the accoun15 give a 'true and fairf view which is not a maller considered as part ot an independent examination. I have no concerns and have come across no other matters in connection with the examination lo which attention should b8 drawn in this report in order to enable a proFer understanding ol the accounts to be reached. obyn Gifford-England ACA ndependent Examiner Westcotts ISWI LLP Timberly South Street Axminster Devon EX13 SAD 06 Oc¥ober

Tor Support Services Statement of Financial Activities Year ended 31 March 2023 2023 Restricted funds Total funds Total funds 2022 Unrestricted fu￿lS Income and endowments Donations and legaGies Charitable activities Inveslmenl income 16,144 1,058 514 63,993 80,137 1,058 514 44,284 627 873 Total Income 17,716 63,993 81,709 45,784 Expenditure Expenditure on charitable aclivrf(ies Totsl expenditure 43,748 43.748 58,066 58,066 101,814 81.028 81.028 101,814 Nel losses on investments 11,649) {1,6491 11.8811 Net expenditure and net movement in lunds 126,0321 4,278 121.7541 137.1251 Reconcilialion ol funds Total funds brought forward Total lunds Ca￿led forward 30,397 4,365 30,334 34.612 60,731 97,856 60,731 38,977 The statement ol financial activities includes all gains and losses recognised in the year. All income and expenditure derwe trom continuing aclivilies. Th8 note$ on pages 8 to 17 form yrt of these financial statemgnts

Tor Support Services Statemeni of Flnancial Posltlon 31 March 2023 2023 2022 Note Flxed assets Tangible fixed assets Investments Ireslri¢ted lundl 14 15 303 18,660 18,963 768 20.309 21.077 Curront assets Debtors Cash at bank and in hand 16 1,691 20,847 4.627 37,107 41,734 22,538 Credllors: amounls falllng due wlthin on? year Net curront assets 17 2,524 2,080 20,014 38,977 39,654 60,731 60,731 Total a8sets less current liabllltles Net assats 38,977 Funds of the charlty Reslricled funds Unrestricted funds 34.612 4,365 30,334 30.397 60,731 Totsl charity funds 18 38,977 These flnancial stalements were approved by the board of trustees and aulhorised lor Issue on 5 October 2023 ￿ are signed on behalf ol the board by.. Or Kathryn Vile Truste8 Mr Anthony Barker Trustee Thg note$ on pagg$ 8 to 1710rn) part ol these tlnanclal statemen

Tor Support Services Notes to the Financial Statements Year ended 31 March 2023 General infonnation The charity is a Charitable IncorF)oraled Organisalion ICIOI managed by its Trustee Board. The address of the principle office is Community Hub, Okehamplon College, 20 Mill Road, Okehampton, Devon. EX20 1 PW. Statement of compllance These financial statements have been prepared in compliance wilh FRS 102, The Financial Reporting Standard applicable in the LIK and the Republ￿ ol Ireland,, the Statement ol Recommended Practice applicable to charities preparing their accounts in accordance wtth the Financial ReF)Orting Standard applicable in the UK and Republic ol Ireland (FRS 1021 (Charities SORP IFRS 10211 and the Charities Acl 2011. Accounllng pollcles Basis ol proparalion The financial statements have been prepared on the historical cost basis, as modified by the revaluation of certain financial assets and liabilities and investment properties measured at fair value through income or expendhure. The linanGial statements are prepared In sterling, which is the functional currency ol the entity- Golng concem There are no material uncertairiti8s about the charity's ability to continue. Dlsclosure exemptions The enlily satisfies the crlterla ol being a qualifying entity as defined in FRS 102. A5 such. advantage has been taken of Ihe following disclosure exemptions available under paragraph 1.12 of FRS 102- lal No cash flow statement has been present9d. Judgements and k6y sources of eslimatlon uncertainty The preparation of the financial statements requires management to make judgements, estlmates and assumptions Ihal affect the amounts reported. These estimates and judgements are continually reviewed and ar8 based on experience and other factors, in¢luding exFe¢tallons of future events that are believed to be reasonable under tho circumstances.

Tor Support Servlces Notes to the Financlal Stalements (contlnu8d) Year ended 31 March 2023 Accountlng pollcles (conllnuedj Fund accounting Unrestricted funds are available lor use al the discretion ot the trustees to further any of the charity's purposes. Designated funds are unreslrlcted funds earmarked by Ihe trustees for particular futur8 project or commitment. Reslricled funds are subjected to Testrictions Dn their expenditure declared by the donor or through Ihe term5 of an appeal. and fall into one of two sub-classes.. reslricled income funds or endowment lunds. Incoming resources All incoming resources are included In the slalemenl ol financial aclwities when enlillement has passed to the charity. r( is probable that the economic tenelils associaled with the transaction will flow to the charty and the amounl can be reliably measured. The following specific policies are applied lo particular categories of income.. Income from donalions or grants is recognlsed when there is evidence ot entttlemenl to the gift, receipt is probable and ils amount can be measured reliably. legacy income is recognised when receipt Is probable and enlillement Is established. income from donated goods is measured at the lair value ol the goods unless this is impractical to rneasure reliably, in which cas8 the value is derived from the cost to the donor or the estimated resale value. Donated facilities and seNi¢es are recognised in the accounts when received il the value ¢an be reliably Measur￿1. No amounts are included fov the contribution of general volunteers. income from contracts for the supply of seNices is recognised with thg dellvery of the contracted servlce. This is classified as unrestrioted fund5 unless there Is a contractual requirement for f( to be spent on a particular purpose and returned il unspent, in which cas8 it may be regarded as restricted.

Tor Support Services Notes to the Financial siaiements (eonllnued) Year ended 31 March 2023 A¢countlng polici88 fconilnued) Resources 8xp?nded Expenditure Is recognised on an accruals basis as a liability is incurred. ExpeThJiture includes any VAT which cannot be lully recovered, and Is classified under headings of the statement otfinancial activities to which il relates: expenditure on ralsing funds includes the cosls of all lundraising activities, events, non- charitable trading activities, and the sale of donaled goods. eXper￿llUre on charitable activitles includes all costs incurred by a charfty in undertaking activities that further ils charitable aims lor the benefit of ils beneficiaries, including those support costs and cosls relating to the governance ol the charity apportioned to charitable activities. other expenditure includes all expenditure that is neither related lo raising furKls lor the charity nor part of ils expendtture on charitable a¢tivilies. All costs are allocated lo expenditure categories reflecting the use of the resource. Direcl costs allribulable to a single activity are allocated directly to that activty- Shared costs are apportion￿1 tween the activities they ￿nI￿$bUte to on a reasonable, justifiable and consistent basis. Tangible assets Tangible assets are inf(ially recorded at cost, and subsequently stated at cost less any accumulated depreciation and impairmenl losses. Any tangible assets carried al revalued amounts are recorded al the lair value at the dale of revaluation less any subsequent accumulated depreciation and subsequont accumulated impairment losses. An increase in the Carrying amount of an asset as a re5uII of a revaluation, is recognised In other recognised gains and losses, unless it reverses a charge lor irnpairment that has previously been recognised as expenditure within the statement ol financial activities. A decrease In the carrying amount ol an asset as a resull of revaluation, is re¢ognised in other recognised gains and losses, except lo whlch il ollsels any previous revaluation gain, in which case th8 loss is shown within other recognised gains and losses on the slalemenl of financial a¢tivilies. Deprgclalion Depreciation Is calculated so as to writo oll the cost or valuation of an asset. less its resKlud value, over the useful economic life of that asset as follows: Equipment 3 Years Investmenls Unlisted equity inveslmenls are initially recorded al cost, and subsequently measured at lair value. If lair value cannot be reliably measured, assets are measured at cost less impairment. 10

Tor Support Servlces Notes to the Financlal Statemenls (contlnuodj Year ended 31 March 2023 Accountlng policles (conttnuedj Investments (contlnued) Llsted investments are measured al fair value with changes in lair value being recognised In Income or expendf(ure. Impalmient of fixed ass8ts A review for indicators of impairment is carried out at each reporting date, with the re¢overable amount being estimated where such indicators exist. Where the carrying value exceeds the recoverable amount, the asset is Impaired accordingly. Prior impairments are also reviewed lor possible reversal at each reporting dale. For th8 purposes of impairment lesling, when it is not possible to estimate the recoverable amount ol an individual asset, an estimate is made of the recoverable amount of the cash-generating unil lo which the asset belongs. The ¢ash-generatlng unit is the smallest idellliliable group ol assets that includes the asset and generates cash inflows that largely independent of the cash inflows from olher assets or groups ol assets. Flnanclal Instruments A financial asset or a financial liability is recognised only when the entity becomes a party lo the conlraclual provislons ol the instrument. Basic financial instruments are Initially Tecognised al Ihe amounl receivable or payable includlng any related transaction costs, unless the arrangement constilules a financing transaction, where il is recognised al the present value of the future payments discounted al a rnarket rale of interest lor a similar debl instrument. Current assets and Current liabilities are subsequenlly measured at the cash or other considerallon expected to be paid or received and not discounlod. Donations and legacles Unrestricted Funds Restricted Total Fundg Funds 2023 Donations Donations (61.856) 63,993 2.137 Grants Grants recelvable 78,000 78,000 80,137 16,144 63,993 11

Tor Support Servlces Notes to the Financial Statements (conllnued) Year ended 31 March 2023 Donations and legacSes (contlnued) Unrestricted Funds Restricted Total Funds Funds 2022 Donations Donations 3,646 3.646 Grants Grants receivable 11,773 15,419 28,865 28,865 40.638 44.284 Charltable actlvltle$ Unreslricted Total Fund8 Unrestricted Total Funds Funds 2023 Funds 2022 Other income from charitable activities 1,058 1,058 627 627 Invaslment incomo Unreslricted Total Funds Unrestricted Total Funds Funds 2023 Funds 2022 Income from listed investments 514 514 873 873 718. Expenditure on charltable activities by fund lype Unrestricted Funds Restricted Funds 2023 Total 2022 Total Salaries & staff costs Inc supervision Memberships Travellvolunteer expenses Legal and Governance {support Office costs- other Training Deprecialion Insurance Errtertaining Session Resources Bank charges Fundraising expenses 33,852 40 2,234 464 4,666 630 755 529 32,431 275 66,283 315 54,895 275 2,317 895 2,112 1,325 658 529 25 17,625 156 216 50 514 4,666 630 755 529 25,310 25,310 362 216 101,814 362 216 43.748 58,066 12

Tor Support Services Notes to the Financlal Slatements (eoniinu¢d) Year ended 31 March 2023 Nel losses on Investments Restricted Total Funds Fun(ts 2023 Reslricled Total FU￿lS Funds 2022 Gainslllossesl on lisled investments 11,6491 11,6491 (1,8811 (1,8811 1D. Net expendllure Nel expenditure Is staled after chargingllcreditingl: 2023 2022 Depreciation of tangible fixed assets 755 658 11. Independfrnt examlnatlon fees 2023 2022 Fees payable lo the independent examiner for: Independent examination of the financiai statements 376 350 12. Staff costs The average head count of eM￿oyeeS during the year was 6 {2022: 6). No employee recelved 8mployee benefits ol more than £60,000 during the year12022: Nill- 13. Trustee remuneratlon and expenses No remuneration or othei benefits from employment wtth the charity or a related enlty were recelved by the Irustees12022'. none). No Iwslee expenses have been Incurred {2022: none). 13

Tor Support Services Noies to the Flnancial Statements (contlnued) Year ended 31 March 2023 14. Tangible Ilxed assets Equipment Cost Al 1 April 2022 Additions 1 ,975 290 At 31 March 2023 2,265 Depreclalion At 1 April 2022 Charge lor the year At 31 March 2023 1,207 755 Carrying amount At 31 March 2023 303 At 31 March 2022 768 15. Investments {re8trlcted fund) Listed Investments Cost or valuation Al 1 April 2022 Additions Fair value movements 20.309 {1,6491 18.660 At 31 March 2023 Impalrnient At 1 Aprll 2022 and 31 March 2023 Carrying amount At 31 Mar¢h 2023 18,660 At 31 March 2022 20,309 All Investments shown atK)ve are hekl at valuation. Flnanclal assets hold at fair v81ue The lair value valuation has been provided by the investment manager5. 16. Debtors 2023 2022 Tradg debtors 1,691 4,627 14

Tor Support Servlces Noies to the Financlal Statemenls (¢onUnuedJ Year ended 31 March 2023 17. Creditors: amounts falling due wllhln one year 2022 Trade creditors Accruals and deferred Income 2,244 280 1.830 250 2.524 2.080 18. Analysis of charitable lund8 Unreslrlcted lunds At 31 March 202 At 1 April 2022 Income Expenditure Transfers Unrestricted funds 30,397 17,716 143.7481 4.365 At 31 March 202 At 1 April 2021 Incorne Expenditure Transfers Unrestrlcted funds 27,522 16,919 144,0441 30,000 30,397 15

Tor Support Services Notes to the Flnanclal Statements {conttnued) Year ended 31 March 2023 18. Analysls of charitable funds {¢ontln¢¢dJ Restricted funds Al Galns and 31 March 20 losses Al 1 April 2022 Income Expendlture Transfers United ¢harilies Investments held Awards 4 All Postcode Lottery Fund Farringdon House Foyle Foundation Devon Community Foundation Primary Care Ne￿Ork 7,187 20,309 2,838 11,146 118,2211 112 18,660 3.785 {1,649} 9,814 18.8671 18,692 11,506 5,000 (14,1391 15,6081 15,0001 4.553 5,898 3.835 12,2311 1,604 4,000 14,0001 {58,0661 30,334 63,993 11,6491 34,612 Al Gains and 31 March 20 losses 22 Al 1 April 2021 Income Expendlluro Transfers Restricted Funds United charities Investments held Awards 4 All Farringdon Trusl Newby Trust 7,187 52,190 4,354 5,132 1,471 70,334 19,051 {16,213} 10,025 20,309 130,0001 11,881} 9.814 114,168) 15,1321 {1,4711 136,9841 130,0001 28,865 11,8811 30,334 16

Tor Support Services Notes to the Financial Statemenls Icontlnuedj Year ended 31 March 2023 18. Analysis of charltablè funds (conllnuédj The investmenl fund Is restricted in that the capital cannot be disposed. Any income arising from Ihe investments Is available lo be sperrt at the discretion of the trustees. Unlted Charities - this fund is lor the cost of conducting counselling sessions. Awards 4 All - this fund Is lor the cost of conducting counselling sessions. Farringdon Trust - this fund is for the cost ol conducting counselling sessions. Devon Community Foundation - this fund is lor the cosl ol conducting counselling sessions. Foyle Foundailon - this fund is for the cost ol conductlng counselling sessions. Poslcode Lottery Fund - this fund is lor the cost ol ¢onductlng counselling sessions. Primary Care Nelvvork- this fund is used lal lo meet the costs of conducting counselling sessions on the 39 Saturdays each year that fall within school term time and Ibl lowards the general costs of conducting other counselling sessions throughout the year. 19. Analysis of net assels belween lunds Unrestricted Funds Restricted Total Funds Funds 2023 Tangible fixed assets Investments Current assets Credrtors less than 1 year Nel assets 303 303 18,660 22,538 12,524) 38,977 18,660 15,952 6,586 12,5241 4,365 34,612 Unrestricted Funds Restricted Total Funds Funds 2022 Tangible fixed assets Investments Current assels Credltors less than 1 year Net a$s&ts 768 768 20,309 41,734 12,0801 60,731 20,309 10,025 31,709 12,0801 30,397 30,334 20. Related p8rtles There were no related party transactions during the year {2022: nonel 17

Tor Support Services

Independent Examiner's Report to the Trustees of Tor Support Services

Year ended 31 March 2023

I report to the trustees on my examination of the financial statements of Tor Support Services ('the charity') for the year ended 31 March 2023.

Responsibilities and basis of report

As the trustees of the charity you are responsible for the preparation of the financial statements in accordance with the requirements of the Charities Act 2011 (‘the Act’).

I report in respect of my examination of the charity's financial statements carried out under section 145 of the 2011 Act and in carrying out my examination I have followed all the applicable Directions given by the Charity Commission under section 145(5)(b) of the Act.

Independent examiner's statement

I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination giving me cause to believe that in any material respect:

1. accounting records were not kept in respect of the charity as required by section 130 of the Act; or

2. the financial statements do not accord with those records; or

3. the financial statements do not comply with the applicable requirements concerning the form and content of accounts set out in the Charities (Accounts and Reports) Regulations 2008 other than any requirement that the accounts give a ‘true and fair' view which is not a matter considered as part of an independent examination.

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.

Robyn Gifford-England ACA

Independent Examiner

Westcotts (SW) LLP

Timberly

South Street

Axminster

Devon

EX13 5AD