## **- Annual Report 2022 2023**
## **Chair of Trustees of Tor Support Services**
This financial year has been a very busy year for Tor Support Services (TSS) both in terms of increased referrals and activity but also in changes in personnel and our premises.
We moved into our new premises at the other end of Okehampton College which has been a very positive change for the organisation. Not only do we have 4 large counselling rooms we have lots of space for our managerial staff, the ability to hold meetings and training sessions and as we no longer share with other organisations, the whole set up is more private and appropriate for the work we do. We want to extend our thanks to the college for making this possible in particular Derrick Brett, Susanne Kiff and Mike Coles.
After a lot of work over the summer holidays, the actual move was achieved in a couple of days just before the beginning of the Autumn term. I and all the trustees want to thank all the staff and volunteers who were involved in getting it set up and making the consulting rooms so attractive and welcoming for our clients. Everyone gave up free time to achieve this and which I think reflects the dedication of our staff and volunteers. In particular I want to thank our Service Manager Nicola Frost who was involved in all the logistics before hand as well as the negotiations with the College in trying to find a suitable place for TSS.
There were inevitably a few teething problems, particularly with IT, broadband and tele-communications and I especially want to thank Mel Pike for her tenacity in sorting out these glitches. It took quite a while but we are now fully functioning and connected. She was supported in these endeavors by our IT trustee Merv Scott.
We settled back into a more normal working pattern as we moved away from the Covid restrictions and all our counselling is now taking place in person. The need for counselling however has continued to rise with the deterioration in young people’s mental health that has occurred in the wake of the Pandemic. There are some rather alarming statistics that have emerged nationally. The Centre for Mental Health believes that an additional 1.5 million children and young people will need support as a direct consequence of the pandemic. A study in Lancet Psychiatry found rates of depression have doubled and in a survey by Young Minds 67% of young people reported their mental health has worsened.
These figures are reflected in our own experience with referrals up by 14 % from 205 in 2021/22 to 234 in 2022/23. In particular there was a big increase in referrals for primary age children up from 24% of the total referrals to 30 %. Due to the increase of capacity in consulting rooms and increased number of volunteers we are now holding over 64 counselling appointments each week.
Our core offer to our clients remains unchanged - following an initial assessment, clients are offered up to eight 50 minutes sessions of 1 to 1 counselling. Occasionally if a clients problems are more complex a counsellor may ask to extend the number of sessions. A discussion then happens with their supervisor and if the supervisor agree the sessions are extended with a regular review. This way we aim to reach as many clients as possible while still having the flexibility to offer more time to the more complex cases.
Another exciting development has been a collaboration with the local Primary Care Network (PCN). We now provide counselling for young people on a Saturday morning. The referrals all come from GP practices within the North Dartmoor PCN and means that we are now seeing some clients from outside our usual geographical area under this separate contract.
All our counsellors have regular supervision of their work and we are grateful to the supervisors who have provided this service to Tor Support . The supervisors include Debbie Andrews and Rachel Hirsch who are staff members as well as some external providers.
We have two employed counsellors , Rachel Hirsch and Karen Hedges. Rachel specialises in complex trauma cases and has been using her specialised skill in EMDR ( Eye Movement Desensitisation and Reprocessing Therapy) and that has, in some cases, reduced the number of sessions that clients with severe trauma have required. Karen works with the primary age children, a need has grown. Happily we now have a number of other counsellors -volunteers and external providers who have started to see some clients at the higher range of the primary level which has relieved some of the pressure on Karen and the primary waiting list.
The rest of the counselling is provided by a combination of volunteers, both fully qualified and in those in their final year of training, and external independent providers (EIPs) . At the end of March 2023 we had 6 volunteer counsellors offering their services - these are Nicolla Collinson, Patricia Wojnarowska, Julie Lloyd, and Devette Short with Sally Parkin, Sharon Stevens new to the team. In addition Antonella Depetro, Nikki Ellis, Emma White, Jackie Skinner, Julia Pearsall and Sonia Lee provide counselling as EIPs . After a long period as a volunteer Sonia moved from being a volunteer to being EIP during the course of the year. Carey Ehrenberg who has volunteered for very many
years has taken a period of leave and we remain hopeful she will return to us at some point. Gayle Leando has now left TSS and we wish her well. I want to thank all the counsellors for the work they do for our clients.
Our Service Manager, Nicola Frost has now been in place for 18 months and during this time she has overseen, and been instrumental, in a number of large pieces of work - the move of premises, the setting up of the PCN contract, reviewing all the recruitment processes and taking over the payroll from one of our trustees, Karen Nolan. Karen had been doing the pay-roll since the beginning of TSS so I know she is very grateful to Nicola for taking this on. Going forward Nicola will be a deputy safe-guarding lead and is working with a new trustee Jane Lake on a huge overhaul of the organisation’s policies and procedures around safeguarding.
As mentioned before our administrator Mel Pike worked wonders getting the office set up as well as being fully involved in all the day to day activities of the organisation and we recognised that we had been under-valuing her contribution and skills and have sought to rectify that. As a result she will be stepping up into the service co-ordinator role from the beginning of April and taking on a role as deputy safe-guarding lead.
Helen Seaton-Burn has worked with us for many years now as a joint-service co-ordinator and Safeguarding Lead and she continues in this role on a Friday each week.
At the very end of March 2023 Debbie Andrews stepped down as joint service co-ordinator after 8 years in the role. We are very grateful for all her dedication to the organisation and its clients over that time, especially in the complex period when were were faced with moving all the work to on-line at the start of the Pandemic. She did amazing work ensuring that all the counsellors had appropriate training and that all the necessary policies and procedures were in place. Happily Debbie continues in her association with TSS as she will be providing supervision services to the counsellors as an external provider.
The board of trustees has also seen a lot of movement in the 12 months April 2022-March 2023. One of our founding Trustees - Theresa Weaver stepped down after nearly 12 years with the board. Over that time, during which she has been she has been Vice -Chair, she has seen many changes with a huge growth in the service and and increasing complexity in the work we do and the organisation behind it.
Sophie -Goodwin Hughes left in November. As the organisation grew we found that we needed more time spent on fund-raising and Sophie along with fellow trustee Helene Cox took on that role. Sophie and Helene, ably supported by Tony Barker our treasurer have really made a huge difference to our financial situation, and helped us steer through some challenging financial times and as
a result have enabled us to not only remain afloat but also help an increased number of clients.
The role of HR trustee was vacated by Tracey Green in July and this role was filled by a another trustee Stacey Pavely but unfortunately Stacey also had to leave us in February of this year. Despite their relatively short stays with us they both made a significant contribution , Tracey with a thorough review of policies and Stacey with her expertise in HR. On behalf of all at TSS I want to thank all these trustees for the work they put into the organisation.
We are happy that 2 more trustees joined us in the year - Kim Whittle has taken the long- empty role of secretary and Anna- Marie Tooth has taken over Sophie’s role as joint fund-raiser.
At the 31st March other members of the board were myself as Chair, Tony Barker as Treasurer, Helen Cox, fund raiser, Merv Scott, IT, Karen Nolan and Marilyn Livingstone.
The board and all the members of Tor Support want to thank all our generous funders and donors without whom there would be no service. Firstly we want to acknowledge the huge support and generous donations given to us by Okehampton United Charities- we are extremely grateful to them as their unwavering support has enabled us to function for many years now. Other local organisations that have supported us include Okehampton Town Council, Okehampton Hamlets Parish Council, Okehampton and Devon Community Foundations.
Further afield we have had grants from the Post-code Lottery, South West Water, the Newby Trust, the Farringdon House School Trust, the Viscount Amory Trust, Awards for All, the Albert Hunt Trust, the Foyle Foundation , Jamieson Bystock Trust and Tesco. We have also been given donations from smaller organisations and individuals such as Kevin Vogan, the Cogs and Wheels Morris Dance Group, the staff Okehampton Primary School, the Okehampton Lions
Going forward in to the next year we aim to continue to provide as many counselling sessions to as many young people as possible. We are looking to work with the college to see if there are some other ways of reaching more young people, such as group work, to provide early interventions. We have welcomed a new employed counsellor, Emma White, who is providing initial assessments, counselling of complex clients and providing clinical experience to support the administrative team.
We have already started strengthening our board of trustees with several new members joining since March, bringing with them a new range of skills and experience.
We are reviewing and strengthening our safeguarding processes to ensure policies and processes are as up to date with legislation, accessible and transparent as possible for our counsellors, clients and their parents or guardians. As part of that process we are now providing in-house safeguarding training. This safe-guarding work is supported by one of our new trustees Jane Lake who has very many years of experience in this field and runs her own Safeguarding Consultancy business.
Our IT trustee Merv Scott is working with the administrative team to streamline the referral system, enhancing the on-line functionality. This will enable the clients to book initial assessments at the time of referral and also populate the data base. This will reduce the administrative burden on the office staff.
Kathryn Vile
Chair of Trustees
November 2023
## **Treasurer’s Financial Report**
Grant aid received in response to bids made to individual funds remains our main source of income. At the start of the year in April 2022, our total assets amounted to £60,731 of which £20,309 was held in an investment fund. This was a severely reduced position to previous years and arose as a consequence of the decision to continue to meet as much of the demand for counselling as possible, at a total cost of £82,909, while being in receipt of just £45,784 in income from all sources, a net surplus of expenditure over income of £37,125.
Happily, we can report that fundraising efforts in 2022-2023 have been met with much greater success and amounted to a total of £81,709.
Among the organisations that were able to continue their support to us were Okehampton United Charities, Okehampton Town Council, Okehampton Hamlets Parish Council, the National Lottery in the guise of Awards for All, the Newby Trust, Devon Community Foundation and the Farringdon House School Trust. In addition, grants were awarded by a significant number of new funders, namely South West Water, the North Dartmoor Primary Care Network, Okehampton Co-op, the Viscount Amory Trust, the Postcode Local Trust, the Albert Hunt Trust, the Foyle Foundation, the Jamieson Bystock Trust and Tescos. We are most grateful to all of them for their support for our work.
The pie-chart below provides a snap-shot of the relative contributions of each of these funders.
**----- Start of picture text -----**
1%
6% [2%]
25%
12%
4%
1%
1%
6%
1%1%
22% 5%
7%
1%2%5%
Okehampton United Charities
Okehampton Town Council
Newby Trust
South West Water
Quarterly interest payments
Primary Care Network
Farringdon House School Trust
Okehampton Co-op
Devon Community Foundation
Viscount Amory Trust
Postcode Local Trust
Okehampton Hamlets Parish Council
Albert Hunt Trust
Awards for All
Foyle Foundation
Jamieson Bystock Trust
Tesco
**----- End of picture text -----**
During the year an arrangement was made with Okehampton College to provide 'drop-in' counselling sessions. Whilst this is deemed to have been a valuable exercise, it turned out to be quite short-lived. Also, starting in November 2022, an arrangement was made with the North Dartmoor Primary Care Network to provide counselling sessions on Saturdays during the 39 weeks of the academic year. This is proving to be a manageable and very successful addition to our activities.
As usual, expenditure was mainly on the core service delivery costs of our staff salaries and payments made to our EIPs for conducting counselling sessions as can be seen in the pie chart below.
**----- Start of picture text -----**
Staff salaries
EIP session costs
1%1% [7% 1%] Travel expenses for volunteers
2%
Supervision costs
Training
Organisation costs
Depreciation of equipment
25%
64%
**----- End of picture text -----**
While, as noted above, income in 2022-2023 was considerably higher than in 2021-2022, at £101,814 expenditure was also considerably higher reflecting a further increase in activity levels and in demand for our counselling services. At the end of March 2023, our total assets amounted to £38,977 which was a further reduction on the previous year of £9,540. £20,846.53 of this was held in our bank account, £18,660.00 remained in our investment fund and the balance of £529.53 being a mix of creditors/debtors and the depreciated value of our small amount of fixed assets.
The Trustees have, as always, paid due regard to the Charity Commission's guidance on public benefit when deciding on the appropriateness of expenditure on particular activity. The financial records for Tor Support Services have been subject to external examination by Westcotts (Chartered Accountants) and are deemed to be a true and fair reflection of the finances. A full copy of their report can be found on our website at www.torsupportservices.org.uk.
Tony Barker
Treasurer Trustee October 2023
## **Service Manager’s report**
2022-23 has been a year of significant change and growth for Tor Support Services (TSS). Firstly, Okehampton College required the use of our offices in the Community Centre, necessitating the relocation of TSS. After working together with the team from the College to establish our requirements, we were assigned new premises in the former Sixth Form common room. We vacated our old premises in July 2022 and the College contractors and Premises Team worked hard over the summer break to create our new suite of rooms. A concerted effort by staff, aided by the Chair of Trustees, in the first week of the new Autumn term in September 2022, saw us able to open to clients the following week in our new space.
We now have a purpose-made office suite, comprising four generous counselling rooms plus a large open office space with kitchenette. Our offices have an external and internal entrance, plus entrance lobby, to accommodate clients coming to us from both inside College and from outside. All of the counselling rooms are well furnished and well resourced, with two designated mainly for primary age clients and the other two for secondary age and above. The new office suite has significantly enhanced Tor’s capacity and facilities for counsellors, clients, the office team, training sessions, visitors etc and we look forward to a secure future in our new location. Our thanks go to both the College team and the builders for our fabulous new premises.
One issue that arose during our move was the provision of a new fibre to premises cable for our internet broadband connection. This became a protracted issue for many months following our move to the new premises in September and Mel spent many hours seeking to resolve this issue with BT OpenReach, Spitfire and the Dartmoor Multi Academy Trust (DMAT). Finally, in April this year, the new connection was made and Tor now has reliable and fast broadband provision. Our thanks go to Mark Ackland at Independent Fire and Security for his team’s work installing the cable and Sandy Sinclair at Spitfire for working to co-ordinate all elements to finally get the cable correctly connected. Thanks also to Mel for her patience and dedication in this matter!
Secondly, TSS has contracted with the North Dartmoor Primary Care Network (PCN) to provide counselling services to clients specifically referred to it through this channel. The North Dartmoor PCN comprises five surgeries located in Okehampton, on Dartmoor and extending to Black Torrington. TSS has contracted to provide four counselling sessions by two counsellors each per week (a total of eight sessions), to be delivered on a Saturday at Castle Ham Lodge in Okehampton. Two of our existing External Independent Providers (EIPs) have taken on these Saturday roles and the counselling rooms used at Castle Ham Lodge are of a high standard.
Following the signing of contracts, this work commenced in November 2022 and is ongoing. TSS has purchased resources and equipment to facilitate this work away from the main office, including sand trays, art materials, other counselling resources etc, to replicate some of our core offering at Castle Ham Lodge. In addition, our thanks go to the Scheme Manager and the team at
Castle Ham Lodge for their assistance in the provision of these facilities. The money that TSS receives from this contract goes, in some part, to assisting fund our core work of providing free counselling to the majority of our clients.
The core function of TSS remains constant – the provision of counselling, at no charge, to clients aged 5 to 25 living in Okehampton and the surrounding parishes. Demand for our service continues to grow and, notably, demand from primary age clients has increased. It was necessary during the year to close both our secondary and primary age waiting lists for some period as they had both become lengthy, and the amount of time clients were waiting, excessive. We managed this situation by redirecting EIP capacity and recruiting new counsellors to enhance total capacity. In terms of paid sessions, Okehampton College chose not to continue purchasing their two weekly drop-in sessions after the end of summer term in July 22.
Our service offering remains a series of eight sessions for each client with one counsellor. If the counsellor feels that they need to continue working with a client beyond this, the case is assessed with the clinical supervisor to determine how many additional sessions may be required, if any. The majority of appointments take place during the school day but we do have capacity to offer a limited number of after-school appointments (outside of the contracted Saturday sessions). We also have the capacity to work online, as learnt during the pandemic, for clients unable to access the office for any reason.
Typically, across the year, Tor was able to increase the number of weekly sessions it offered from around 47 sessions per week to 64 sessions per week. This represents approaching 1,900 sessions per year from TSS, an amazing figure given our limited budget and charitable status.
On this note, I would also like to extend my thanks to the whole team at Tor, the office team, the counsellors and the Trustees, for making these numbers possible. We welcomed three new/returning counsellors in the year – Sally, Sharon and Deevette – and said goodbye to Gayle, who has moved onto pastures new. We continue to look to work with new volunteer and placement counsellors, to enhance our provision, and deploy our staff members and EIP (contracted) counsellors to best effect.
Importantly, our long term staff member, Debbie Andrews, resigned her position as Joint Co-ordinator, with effect from the end of March 23. I would like to thank Debbie for all the years of hard work and dedication, and wish her all the best in her continued endeavours. It is to the benefit of TSS that Debbie will continue to work with us as an external supervisor. In addition, Rachel, our trauma counsellor, has decided to take a years’ sabbatical, also with effect from end of March 23, although she too will to work within our staff as a trainee supervisor. We wish Rachel all the best for her sabbatical year. Both of these changes have povided an opportunity to review the staff provision at Tor, and what changes could be made to best reflect the demands of the service, and we will be advertising for a new counsellor. With a wealth of experience and knowledge, Mel will be taking on the vast majority of the administrative hours
from the Joint Co-ordinator role to become Tor’s new Non-clinical Co-ordinator. Our congratulations and thanks to Mel.
To ensure the continued robust implementation of safeguarding measures, we offered Safeguarding Refresher training in November, run by Jane Lake, a very experienced safeguarding practitioner. The individuals who attending this training reported it to be informative and useful, and we thank Jane for her ongoing work with Tor in providing training and advice, often on an ad hoc basis.
I attach below some statistics summarising the profile of our clients:
Figures for 2022-23 are given below. Figures for 2021-22 are given in brackets.
During this financial year, we received a total of 234 (205) referrals. The age range of clients were 71 (53) aged 5-10, 137 (114) aged 11-15, 22 (32) aged 16-18 and 4 (6) between 19 and 25. This data demonstrates both the increase in total number of referrals, and the marked increase in primary age clients. Some of the continued demand for our services may be a longer term effect of the Covid-19 pandemic, whilst the increased awareness of social, emotional and mental health needs, particularly for those individuals with neurodiversity, may also be a factor.
In 2022-23, 59% (64%) of our clients were students at Okehampton College, 30% (24%) from primary schools with the remaining 11% either no longer in education, home schooled or at another secondary school.
The reasons for referral continue to multiple and varied, with the majority of clients presenting with general anxiety and stress. Roughly 10% of clients disclose thoughts of suicide ideation at their initial assessment, whilst counsellors have notice an anecdotal increase in clients presenting with issues of gender identity.
Post-counselling evaluation demonstrates that 90% of clients who responded agreed that ‘The counsellor helped me to understand my situation and my feelings’, whilst 92% agreed that ‘I think counselling is a good way to deal with problems’. Additional feedback on what was the best thing about counselling include the responses ‘Being able to make painful memories of my past less painful’ and ‘Being able to talk without judgement. And have other perspectives on my issues’.
**----- Start of picture text -----**
Clients by age range
175
140
105
70
35
0
5 to 10 11 to 15 16 to 18 19 to 25
**----- End of picture text -----**
**----- Start of picture text -----**
Clients by Source of Referral
**----- End of picture text -----**
**----- Start of picture text -----**
Okehamton College staff Parents/carers Primary school staff GP
Self-referral Other agencies
**----- End of picture text -----**
*Other agencies include Community Links South West, Children’s and Young People’s Mentor, social worker, Action for Children, TSS counsellor)
Nicola Frost
Service Manager
November 2023
CHARITY REGISTRATION NUMBER: 1163407
Tor Support Services
Unaudited Financial Statements
31 March 2023
WESTcorrs
sw
LLP
Chartered accountants
Timberly
South Street
Axminster
Devon
EX13 SAD
Tor Support Services
Financial Statements
Year ended 31 March 2023
Page
Trustees, annual report
Independent examinerfs report to the trustees
Statement of financial activitles
Statement of financial position
Notes lo the financial statements
Tor Support Servlces
Trustees. Annual Report
Year ended 31 March 2023
The Iruslees present Iheir report and the unaudited financial statements of the Charity lorthe year ended
31 March 2023.
Reference and adminlstratlve detalls
Roglstered charlty name
Ch8rily roglstration number
Tor Support Servlces
1163407
Prlnclpal office
Okehamplon College
20 Mill Road
Okehamplon
EX20 IPW
The Iruslees
Dr Kathryn Vile
Mr Anthony Bwker
Mrs Karen Nolan
Mr Mervin Sooll
Dr Marilyn Livingstone
Ms Kim Whittle
Ms Anna-marie Tooth
Mrs Helene Cox
Independenl exarniner
Robyn Gifford-England ACA
Weslcolts {SWI LLP
Tlmberly
South Sireel
Axminsler
Devon
EX13 SAD
structur81 govemance and rnanagement
Tor Support SeNices is a Charitable Incorporated Organisation (since September 20151 bul has been
a registered charily since November 2011. The charity is managed by its Tiuslee Board currently of 8.
Tor Suppori Services
Trustees. Annual Report (¢onthw•dJ
Year ended 31 March 2023
Obje¢llves and activities
Tor Support SeNices provides a confldentlal counselllng, information and advice servlce lor children
and young people between the ages of 5 and 25 and thelr familiés from our base at Okehampton
College.
Our counselling services is provided wlth a mixture ol paid slaff and volunteers with each counsellor
receiving regular clinical supervision from a paid supervisor. Each child and young person requiring
counselling is assessed by our co-ordinator who will explore initial presenting issues and assign the
CYP lo the most appropriate counsellor. We are members ol the British Association of Counselling and
Psychotherapy and adhere to ils framework in the delwery of our servic8.
Our staff and volunteers are enhanced DBS checked every thre& years and all are required lo complete
Level 3 Safeguarding.
Achievements and performance
2022-23 has been a year ol significant change and growth for Tor Supwrt Services ITSS). Firslly,
Okehampton College required the use of our offices in the Community Cenlre, necessitating the
relocation ol TSS. After working together with the team from the College lo establish our requirements,
we were assigned new premises in the former Sixth Form common room. We vacated our old premises
in July 2022 and the College contractors and Premises Team worked hard over the summer break lo
create our new suite of rooms.
A concerted eltort by staff, aided by th6 Chair of Trustees. in the first
week of the now Autumn lerm in September 2022, saw us able lo open to clients the following week in
our new space.
We now have a purpose-made office suite, comprisiro four generous eounselling rooms plus a large
open office space with kttchenetto.
Our offices have an external and intemal entrance, plus entrance
lobby, lo accommodate clients coming to us from both inside College and from outside. All of the
counselling rooms are well furnished and well resourced, wilh Iwo designated mainly for primary age
clients and the other two lor secondary age and above. The new office suite has signilicanlly enhanced
Tor's capacity and lacilili8s for counsellors, clients, th8 office team, training sessions, visitors etc and
We look lorward lo a secure future in our new location.
Secondly, TSS has contracted with tho North Dartmoor Primary Care Nelwort {PCN) lo provide
counselling services lo clients specifically referred lo f( through this channel. The North Dartmoor PCN
comprises five surgeries located in Okehampton, on Dartmoor and extending to 81ack Torringlon.
TSS has contracted lo provid8 four counselling sessions by two coungellors each per week la total of
eight sessions). to be delivered on a Saturday al Castle Ham Lodge in Okehampton. Two of our existing
External Independent Providers IEIPS) hav8 taken on these Saturday roles and the counselling rooms
used al Castle Ham Lodge are of a high standard. Following the signing of contracts, this work
commenced in November 2022 and is ongoing. The money Ihal TSS receives from this conlract goes,
In some part, to assisting fund our core work of provi(Jing free counselling lo the majority ol our clients.
The corè function of TSS remains constant- the provision of counselling, at no charge, lo clionts aged
5 to 25 living in Okehamplon and the surrounding parishes. Demand for our service continues to grow
and, notably, demand from primary age clients has increased.11 was necessary during tho year lo close
both our secondary and primary age wailing lists for some period as they had both become lenglhy, and
the amount of time clients were wailing, excessive. We managed this situation by redirecting EIP
capacity and recruiting new counsellors to enhance lotai ¢apacty.
Figures for 2022-23 are gwen below. Figures for 2021-22 are given in brackets.
Tor Support Servlces
Trustees. Annual Report (contlnued)
Year ended 31 March 2023
During thi5 financlal year, wo received a total of 23412051 referrals. The age range of dienls were 71
1531 aged 5-10. 1371114} aged 11-15, 22 1321 aged 16-18 and 4 (61 between 19 and 25. This dala
demonstrates th the increase in total number of referrals, and the marked increase In primary age
clients. Some of the continued demand lor our servIS may be a longer term effect ol the Covid-19
pandemic, whilst the increased awareness of social, emotional and mental health needs, particularly for
those indivKluals wilh neurodwersity, may also be a factor.
Our seNice offering remains a series ol eight sessions for each client with one counsellor. If the
counsellor feels that they need lo continue working with a client beyond this, the case is assessed with
the clinical supervisor lo determine how many additional sessions may be required, If any. The majority
of appointments lake place during the school day bul we do have capaclly lo offer a Ilmlled number ol
after-school appointments {oulsKle ol the contracted Saturday sessionsl. We also have the capacity to
work online. as learnt during the pandemic, lor clients unable lo access the ollice lor any reason.
In 2022-23, 59% {64Yol ol our clients were students al Okehampton Colloge. 30Yo124Wol from prlmary
schools with the remaining 11 /• elther no longer in 8du¢alion, home Schooled or al another secondary
school.
The reasons for referral continue to multiple and varied, wbth ihe majority ol clients presenting with
general anxiety and stress. Roughly 1 OVO of clierrts disclose thoughts of suicide ideation at their inllial
assessment, whilst counsellors have notice an anecdotal increase in Glients presenting with issues ol
gender identity.
Post-counselling evaluation demonstrates that 90/0 of clients who responded agreed that 'The
counsellor helped me to understand my situalion and my feelings.. whilst 92Yo agreed that '1 think
counsellir¥J is a good way to deal with problems.. Additional feedback on what was the best thing about
counselling include the responses 'Being able to make painful memories ol my past less painful. and
'B8ing able to talk whhout judgement. And have other pErspeclives on my issues..
During 2022-2023, the Board of Trustees changed wllh the resignations ol Tracey Green in July 2022,
Theresa Weaver and Sophie Goocknn Hughes In November 2022 and Stacey Pavely in February 2023
and the apwintments ol Anna-marie Tooth In February 2023 and Kim Whittle in March 2023.
As at 31 March 2023. Ihe Board comprises: Kathryn Vile (Chairl, Tony Barker reasurerl, Helene Cox,
Marilyn Lwingstone, Karen Nolan, Mervin Scott. Anna-marie Tooth and Kim Whittle.
Tor Support Services
Trustees, Annual Report (continued)
Year ended 31 March 2023
Flnancial review
Total incoming resources generated during the period were £81,70912022.' £45,784).
As al 31 March 2023, the charity had reserves lotalling £38.977 of which £4,365 is unrestricted. This
level ol unreslricled reserves equates to approximately one month ol expenditure. The Iruslees believe
thal the unrestricted reserves held are adequatg 10 enable the charity lo continue bul endeavour lo
increase the level of unr8slricled reseNes.
Publlc benefit
In planning our aotivities lor Ihe year we have kept in mind the Charlly Commlsslon guidance on public
b8nelit.
Plans for future periods
Tho trustees will continue to achieve the objectives of the charity and look lo Increase IncomirvJ
resources.
Rlsk revlew
Risks lo which the charfcy is exposed are regularly reviewed by the Twslees and steps taken as
necessary to mitigate these.
Internal risks are minimised by procedures which require authorisatKJn of all transactions and projects
and a system of regular supervision and appraisal lo ensure consistent quality ol delivery of
operational aspects ol the charitable company.
The Iruslees, annual report was approved on 5 October 2023 and signed on behalf of the board ol
trustees by-
éGK
Dr Kathryn Vlle
Trustee
Mr Anthony Barker
Trustee
Tor Support Servlces
Independent Examlner's Report lo the Trustees of Tor Support Servlces
Year ended 31 March 2023
I report lo the liuslees on my examination of the financial statements of Tor Support Setvices I'lhe
charily'l for the year ended 31 March 2023.
Responsibilities and basis of report
As the trustees of the charity you are responsible lor the preparation ol the financial statements in
accordance with the requiremenls of the Charities Act 2011 I'the Act'l-
I report in respect of my examinalion of the charitls financial statements carried out under section 145
ol the 2011 Act and in carrying out my examination I have followed all the applicable Directions given
by the Charity Commission under se¢tDn 145{5)Ibl of the Act.
Independont examlner'g stalement
I have completed my examination. I confirm Ihal no material matters have come lo my allenlion in
connection with the examination giving me cause lo believe that in any material respect:
accounting records were not kepi in respect of the charity as required by section 130 of the
Act., or
the financial statements do not accord with those records., or
the financial slalemerns do not comply with the applicable requirements concerning the form
and content ol accounts sel out in the Charities (AOunt$ and Reportsl Regulatlons 2008
other than any requirement that the accoun15 give a 'true and fairf view which is not a maller
considered as part ot an independent examination.
I have no concerns and have come across no other matters in connection with the examination lo which
attention should b8 drawn in this report in order to enable a proFer understanding ol the accounts to be
reached.
obyn Gifford-England ACA
ndependent Examiner
Westcotts ISWI LLP
Timberly
South Street
Axminster
Devon
EX13 SAD
06 Oc¥ober
Tor Support Services
Statement of Financial Activities
Year ended 31 March 2023
2023
Restricted
funds Total funds Total funds
2022
Unrestricted
fulS
Income and endowments
Donations and legaGies
Charitable activities
Inveslmenl income
16,144
1,058
514
63,993
80,137
1,058
514
44,284
627
873
Total Income
17,716
63,993
81,709
45,784
Expenditure
Expenditure on charitable aclivrf(ies
Totsl expenditure
43,748
43.748
58,066
58,066
101,814
81.028
81.028
101,814
Nel losses on investments
11,649)
{1,6491
11.8811
Net expenditure and net movement in
lunds
126,0321
4,278
121.7541
137.1251
Reconcilialion ol funds
Total funds brought forward
Total lunds Caled forward
30,397
4,365
30,334
34.612
60,731
97,856
60,731
38,977
The statement ol financial activities includes all gains and losses recognised in the year.
All income and expenditure derwe trom continuing aclivilies.
Th8 note$ on pages 8 to 17 form yrt of these financial statemgnts
Tor Support Services
Statemeni of Flnancial Posltlon
31 March 2023
2023
2022
Note
Flxed assets
Tangible fixed assets
Investments Ireslri¢ted lundl
14
15
303
18,660
18,963
768
20.309
21.077
Curront assets
Debtors
Cash at bank and in hand
16
1,691
20,847
4.627
37,107
41,734
22,538
Credllors: amounls falllng due wlthin on? year
Net curront assets
17
2,524
2,080
20,014
38,977
39,654
60,731
60,731
Total a8sets less current liabllltles
Net assats
38,977
Funds of the charlty
Reslricled funds
Unrestricted funds
34.612
4,365
30,334
30.397
60,731
Totsl charity funds
18
38,977
These flnancial stalements were approved by the board of trustees and aulhorised lor Issue on 5
October 2023 are signed on behalf ol the board by..
Or Kathryn Vile
Truste8
Mr Anthony Barker
Trustee
Thg note$ on pagg$ 8 to 1710rn) part ol these tlnanclal statemen
Tor Support Services
Notes to the Financial Statements
Year ended 31 March 2023
General infonnation
The charity is a Charitable IncorF)oraled Organisalion ICIOI managed by its Trustee Board. The
address of the principle office is Community Hub, Okehamplon College, 20 Mill Road,
Okehampton, Devon. EX20 1 PW.
Statement of compllance
These financial statements have been prepared in compliance wilh FRS 102, The Financial
Reporting Standard applicable in the LIK and the Republ ol Ireland,, the Statement ol
Recommended Practice applicable to charities preparing their accounts in accordance wtth the
Financial ReF)Orting Standard applicable in the UK and Republic ol Ireland (FRS 1021 (Charities
SORP IFRS 10211 and the Charities Acl 2011.
Accounllng pollcles
Basis ol proparalion
The financial statements have been prepared on the historical cost basis, as modified by the
revaluation of certain financial assets and liabilities and investment properties measured at fair
value through income or expendhure.
The linanGial statements are prepared In sterling, which is the functional currency ol the entity-
Golng concem
There are no material uncertairiti8s about the charity's ability to continue.
Dlsclosure exemptions
The enlily satisfies the crlterla ol being a qualifying entity as defined in FRS 102. A5 such.
advantage has been taken of Ihe following disclosure exemptions available under paragraph 1.12
of FRS 102-
lal No cash flow statement has been present9d.
Judgements and k6y sources of eslimatlon uncertainty
The preparation of the financial statements requires management to make judgements, estlmates
and assumptions Ihal affect the amounts reported. These estimates and judgements are
continually reviewed and ar8 based on experience and other factors, in¢luding exFe¢tallons of
future events that are believed to be reasonable under tho circumstances.
Tor Support Servlces
Notes to the Financlal Stalements (contlnu8d)
Year ended 31 March 2023
Accountlng pollcles (conllnuedj
Fund accounting
Unrestricted funds are available lor use al the discretion ot the trustees to further any of the
charity's purposes.
Designated funds are unreslrlcted funds earmarked by Ihe trustees for particular futur8 project or
commitment.
Reslricled funds are subjected to Testrictions Dn their expenditure declared by the donor or through
Ihe term5 of an appeal. and fall into one of two sub-classes.. reslricled income funds or endowment
lunds.
Incoming resources
All incoming resources are included In the slalemenl ol financial aclwities when enlillement has
passed to the charity. r( is probable that the economic tenelils associaled with the transaction will
flow to the charty and the amounl can be reliably measured. The following specific policies are
applied lo particular categories of income..
Income from donalions or grants is recognlsed when there is evidence ot entttlemenl to the
gift, receipt is probable and ils amount can be measured reliably.
legacy income is recognised when receipt Is probable and enlillement Is established.
income from donated goods is measured at the lair value ol the goods unless this is
impractical to rneasure reliably, in which cas8 the value is derived from the cost to the donor
or the estimated resale value. Donated facilities and seNi¢es are recognised in the accounts
when received il the value ¢an be reliably Measur1. No amounts are included fov the
contribution of general volunteers.
income from contracts for the supply of seNices is recognised with thg dellvery of the
contracted servlce. This is classified as unrestrioted fund5 unless there Is a contractual
requirement for f( to be spent on a particular purpose and returned il unspent, in which cas8
it may be regarded as restricted.
Tor Support Services
Notes to the Financial siaiements (eonllnued)
Year ended 31 March 2023
A¢countlng polici88 fconilnued)
Resources 8xp?nded
Expenditure Is recognised on an accruals basis as a liability is incurred. ExpeThJiture includes any
VAT which cannot be lully recovered, and Is classified under headings of the statement otfinancial
activities to which il relates:
expenditure on ralsing funds includes the cosls of all lundraising activities, events, non-
charitable trading activities, and the sale of donaled goods.
eXperllUre on charitable activitles includes all costs incurred by a charfty in undertaking
activities that further ils charitable aims lor the benefit of ils beneficiaries, including those
support costs and cosls relating to the governance ol the charity apportioned to charitable
activities.
other expenditure includes all expenditure that is neither related lo raising furKls lor the charity
nor part of ils expendtture on charitable a¢tivilies.
All costs are allocated lo expenditure categories reflecting the use of the resource. Direcl costs
allribulable to a single activity are allocated directly to that activty- Shared costs are apportion1
tween the activities they nI$bUte to on a reasonable, justifiable and consistent basis.
Tangible assets
Tangible assets are inf(ially recorded at cost, and subsequently stated at cost less any accumulated
depreciation and impairmenl losses. Any tangible assets carried al revalued amounts are recorded
al the lair value at the dale of revaluation less any subsequent accumulated depreciation and
subsequont accumulated impairment losses.
An increase in the Carrying amount of an asset as a re5uII of a revaluation, is recognised In other
recognised gains and losses, unless it reverses a charge lor irnpairment that has previously been
recognised as expenditure within the statement ol financial activities. A decrease In the carrying
amount ol an asset as a resull of revaluation, is re¢ognised in other recognised gains and losses,
except lo whlch il ollsels any previous revaluation gain, in which case th8 loss is shown within
other recognised gains and losses on the slalemenl of financial a¢tivilies.
Deprgclalion
Depreciation Is calculated so as to writo oll the cost or valuation of an asset. less its resKlud value,
over the useful economic life of that asset as follows:
Equipment
3 Years
Investmenls
Unlisted equity inveslmenls are initially recorded al cost, and subsequently measured at lair value.
If lair value cannot be reliably measured, assets are measured at cost less impairment.
10
Tor Support Servlces
Notes to the Financlal Statemenls (contlnuodj
Year ended 31 March 2023
Accountlng policles (conttnuedj
Investments (contlnued)
Llsted investments are measured al fair value with changes in lair value being recognised In
Income or expendf(ure.
Impalmient of fixed ass8ts
A review for indicators of impairment is carried out at each reporting date, with the re¢overable
amount being estimated where such indicators exist. Where the carrying value exceeds the
recoverable amount, the asset is Impaired accordingly. Prior impairments are also reviewed lor
possible reversal at each reporting dale.
For th8 purposes of impairment lesling, when it is not possible to estimate the recoverable amount
ol an individual asset, an estimate is made of the recoverable amount of the cash-generating unil
lo which the asset belongs. The ¢ash-generatlng unit is the smallest idellliliable group ol assets
that includes the asset and generates cash inflows that largely independent of the cash inflows
from olher assets or groups ol assets.
Flnanclal Instruments
A financial asset or a financial liability is recognised only when the entity becomes a party lo the
conlraclual provislons ol the instrument.
Basic financial instruments are Initially Tecognised al Ihe amounl receivable or payable includlng
any related transaction costs, unless the arrangement constilules a financing transaction, where il
is recognised al the present value of the future payments discounted al a rnarket rale of interest
lor a similar debl instrument.
Current assets and Current liabilities are subsequenlly measured at the cash or other considerallon
expected to be paid or received and not discounlod.
Donations and legacles
Unrestricted
Funds
Restricted Total Fundg
Funds
2023
Donations
Donations
(61.856)
63,993
2.137
Grants
Grants recelvable
78,000
78,000
80,137
16,144
63,993
11
Tor Support Servlces
Notes to the Financial Statements (conllnued)
Year ended 31 March 2023
Donations and legacSes (contlnued)
Unrestricted
Funds
Restricted Total Funds
Funds
2022
Donations
Donations
3,646
3.646
Grants
Grants receivable
11,773
15,419
28,865
28,865
40.638
44.284
Charltable actlvltle$
Unreslricted Total Fund8 Unrestricted Total Funds
Funds
2023
Funds
2022
Other income from charitable activities
1,058
1,058
627
627
Invaslment incomo
Unreslricted Total Funds Unrestricted Total Funds
Funds
2023
Funds
2022
Income from listed investments
514
514
873
873
718. Expenditure on charltable activities by fund lype
Unrestricted
Funds
Restricted
Funds
2023
Total
2022
Total
Salaries & staff costs Inc supervision
Memberships
Travellvolunteer expenses
Legal and Governance {support
Office costs- other
Training
Deprecialion
Insurance
Errtertaining
Session Resources
Bank charges
Fundraising expenses
33,852
40
2,234
464
4,666
630
755
529
32,431
275
66,283
315
54,895
275
2,317
895
2,112
1,325
658
529
25
17,625
156
216
50
514
4,666
630
755
529
25,310
25,310
362
216
101,814
362
216
43.748
58,066
12
Tor Support Services
Notes to the Financlal Slatements (eoniinu¢d)
Year ended 31 March 2023
Nel losses on Investments
Restricted Total Funds
Fun(ts
2023
Reslricled Total FUlS
Funds
2022
Gainslllossesl on lisled investments
11,6491
11,6491
(1,8811
(1,8811
1D. Net expendllure
Nel expenditure Is staled after chargingllcreditingl:
2023
2022
Depreciation of tangible fixed assets
755
658
11. Independfrnt examlnatlon fees
2023
2022
Fees payable lo the independent examiner for:
Independent examination of the financiai statements
376
350
12. Staff costs
The average head count of eMoyeeS during the year was 6 {2022: 6).
No employee recelved 8mployee benefits ol more than £60,000 during the year12022: Nill-
13. Trustee remuneratlon and expenses
No remuneration or othei benefits from employment wtth the charity or a related enlty were
recelved by the Irustees12022'. none).
No Iwslee expenses have been Incurred {2022: none).
13
Tor Support Services
Noies to the Flnancial Statements (contlnued)
Year ended 31 March 2023
14. Tangible Ilxed assets
Equipment
Cost
Al 1 April 2022
Additions
1 ,975
290
At 31 March 2023
2,265
Depreclalion
At 1 April 2022
Charge lor the year
At 31 March 2023
1,207
755
Carrying amount
At 31 March 2023
303
At 31 March 2022
768
15. Investments {re8trlcted fund)
Listed
Investments
Cost or valuation
Al 1 April 2022
Additions
Fair value movements
20.309
{1,6491
18.660
At 31 March 2023
Impalrnient
At 1 Aprll 2022 and 31 March 2023
Carrying amount
At 31 Mar¢h 2023
18,660
At 31 March 2022
20,309
All Investments shown atK)ve are hekl at valuation.
Flnanclal assets hold at fair v81ue
The lair value valuation has been provided by the investment manager5.
16. Debtors
2023
2022
Tradg debtors
1,691
4,627
14
Tor Support Servlces
Noies to the Financlal Statemenls (¢onUnuedJ
Year ended 31 March 2023
17. Creditors: amounts falling due wllhln one year
2022
Trade creditors
Accruals and deferred Income
2,244
280
1.830
250
2.524
2.080
18. Analysis of charitable lund8
Unreslrlcted lunds
At
31 March 202
At
1 April 2022
Income Expenditure
Transfers
Unrestricted funds
30,397
17,716
143.7481
4.365
At
31 March 202
At
1 April 2021
Incorne Expenditure
Transfers
Unrestrlcted funds
27,522
16,919
144,0441
30,000
30,397
15
Tor Support Services
Notes to the Flnanclal Statements {conttnued)
Year ended 31 March 2023
18. Analysls of charitable funds {¢ontln¢¢dJ
Restricted funds
Al
Galns and 31 March 20
losses
Al
1 April 2022
Income Expendlture
Transfers
United ¢harilies
Investments held
Awards 4 All
Postcode Lottery
Fund
Farringdon House
Foyle Foundation
Devon
Community
Foundation
Primary Care
NeOrk
7,187
20,309
2,838
11,146
118,2211
112
18,660
3.785
{1,649}
9,814
18.8671
18,692
11,506
5,000
(14,1391
15,6081
15,0001
4.553
5,898
3.835
12,2311
1,604
4,000
14,0001
{58,0661
30,334
63,993
11,6491
34,612
Al
Gains and 31 March 20
losses
22
Al
1 April 2021
Income Expendlluro
Transfers
Restricted Funds
United charities
Investments held
Awards 4 All
Farringdon Trusl
Newby Trust
7,187
52,190
4,354
5,132
1,471
70,334
19,051
{16,213}
10,025
20,309
130,0001
11,881}
9.814
114,168)
15,1321
{1,4711
136,9841 130,0001
28,865
11,8811
30,334
16
Tor Support Services
Notes to the Financial Statemenls Icontlnuedj
Year ended 31 March 2023
18. Analysis of charltablè funds (conllnuédj
The investmenl fund Is restricted in that the capital cannot be disposed.
Any income arising from Ihe investments Is available lo be sperrt at the discretion of the trustees.
Unlted Charities - this fund is lor the cost of conducting counselling sessions.
Awards 4 All - this fund Is lor the cost of conducting counselling sessions.
Farringdon Trust - this fund is for the cost ol conducting counselling sessions.
Devon Community Foundation - this fund is lor the cosl ol conducting counselling sessions.
Foyle Foundailon - this fund is for the cost ol conductlng counselling sessions.
Poslcode Lottery Fund - this fund is lor the cost ol ¢onductlng counselling sessions.
Primary Care Nelvvork- this fund is used lal lo meet the costs of conducting counselling sessions
on the 39 Saturdays each year that fall within school term time and Ibl lowards the general costs
of conducting other counselling sessions throughout the year.
19. Analysis of net assels belween lunds
Unrestricted
Funds
Restricted Total Funds
Funds
2023
Tangible fixed assets
Investments
Current assets
Credrtors less than 1 year
Nel assets
303
303
18,660
22,538
12,524)
38,977
18,660
15,952
6,586
12,5241
4,365
34,612
Unrestricted
Funds
Restricted Total Funds
Funds
2022
Tangible fixed assets
Investments
Current assels
Credltors less than 1 year
Net a$s&ts
768
768
20,309
41,734
12,0801
60,731
20,309
10,025
31,709
12,0801
30,397
30,334
20. Related p8rtles
There were no related party transactions during the year {2022: nonel
17
## Tor Support Services
## Independent Examiner's Report to the Trustees of Tor Support Services
## Year ended 31 March 2023
I report to the trustees on my examination of the financial statements of Tor Support Services ('the charity') for the year ended 31 March 2023.
Responsibilities and basis of report
As the trustees of the charity you are responsible for the preparation of the financial statements in accordance with the requirements of the Charities Act 2011 (‘the Act’).
I report in respect of my examination of the charity's financial statements carried out under section 145 of the 2011 Act and in carrying out my examination I have followed all the applicable Directions given by the Charity Commission under section 145(5)(b) of the Act.
Independent examiner's statement
I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination giving me cause to believe that in any material respect:
1. accounting records were not kept in respect of the charity as required by section 130 of the Act; or
2. the financial statements do not accord with those records; or
3. the financial statements do not comply with the applicable requirements concerning the form and content of accounts set out in the Charities (Accounts and Reports) Regulations 2008 other than any requirement that the accounts give a ‘true and fair' view which is not a matter considered as part of an independent examination.
I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.
Robyn Gifford-England ACA
Independent Examiner
Westcotts (SW) LLP
Timberly
South Street
Axminster
Devon
EX13 5AD