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2023-12-31-accounts

IIF)Lr G. Ai)k)Liiilix G)i)L PHARMACIST SUPPORT Trustees Report 2023 Pharmacistsupport 15 a charitable cornpany limited byguarantee registered in England & Wales. company no 9237609 &<harity noii58974

WeLcome 4-5
Whyweexist 6-7
Ourvatues 10—11
Whyoursupport is needed 12-13
HowweheLp 14-17
2023achievementsand impact 20—31
EquaLity,diversity,and incLusion 32—33
Ourcommitmentto
environmentaLsustainability 34
Wecan’tdo itaLone 35 —41
What’snext? 44-45
FinancialReport 48-78

With the support of the bursary, my worries surrounding my financial situation significantly decreased, because for the first ime I knew I had extra sUPPOrt and asafety net surrounding me. I was able to buywhat I needed to enhance my experience as a student phamiacist,forexample learning materials and specific equipment. Having this safety net also meant I was able to shift my focus back to my studieswhich immensely paid off a51 received a fantastic result in my overall degree classification. Having this higher degree classification means thatthere are more paths I could take during my pharmacy career. I have big dreams forwhere I wanttogo in my pharmacy career, l am hopingto do my foundation year in hospital and then go into specialising in mental health or substance misuse in the long run. honestlywould not have been able to do anythin8 at allwithout this support. l am really appreciative and grateful for beingawarded this bursary. I have had very difficult personal circumstances which made me think I wouldn't have been able to make itthrough the year, never mind finishing off my pharmacy degree.Thi5 experience has taught me the importance of resilience and notgiving up. Therewere 50 manytimes when I thought l should. and I felt the Light in my life disappearas I feltcompletely and utterly hopeless. I became a shellof myself and despite beingveryfarfrom normal and despite me onlyjust Starting myjourney I feel proud of howfar I've come. Vwith the support of everyone at Pharmatistsupport. I have thankfully been able to make itthrough and forthat, l am ever grateful! 'Weh(weiiseda pseudonyrn toproipct rhe hefjeficiarys idenrity.

Ourvalues Wellbeing is embedded into everyday activities at Pharmacist Support. Our services put people first, create positive im pact and deliver on our aspiration as a charity for an empowered and resilient pharmacy workforce. As a charity, our values are important to us and guide the waywework. If and when a beneficiary contacts us for support, they can expectto be treated in a compassionate and empathetic way. People First We are compassionate. We listen. We are empathetic. We bring peopLe together.

Empowerment We make good things happen. We encourage and build resilience. We create positive impact. Positivity We beLieve in better. We champion our pharmacyfamily. We never give up. Fairness We are non-judgemental. We are independent.. We work with integrity.

Whyour support is needed To ensure that our support meets the needs of those we are here to help, each year we carry out an annual Workforce Wellbeing Survey, in collaboration with the Royal Pharmaceutical Society. In 2023 a total of 1,188 eligible responses were received from pharmacists. pharmaceutical scientists, trainee pharmacists and pharmacy students. 12

OF SERVICE SURVEY RESPONDENTS mention5 of wellbeing in the pharmacy press 93 1000/0 stated they would come back to us again if they needed advice or support in the future on 2022 49 54 applications received for the charity's student bursary with PEOPLE received support from a Listening Friend volunteer- a £28,500 awarded to 74% NINE INCREASE applicants compared to 2022 INCREASE IN THE NUMBER OF SUPPORT CALLS 63% provided by our addictions counsellor compared to 2022 OF SERVICE SURVEY RESPONDENTS 95% stated that the support they received had a very posltive / posltive impact on their sense of wellbeing

Yi K, Reflecting on her experience. Myra expre55ed gratitude forthe timelyadvice and support provided bythe charity. "Should there be anythingelse l am unsure with, I will make sure to contactyou. You have been such a help as vwithoutyour advice aboutthe first contract. I may have accepted which could have been adisaster. Thankyou so much foryour time, advice and quick response5 as theyare deeply appreciated." 'We haveu5eda pseudonym to protect the bene[Iciorys identity. 23

Equality, diversity, and inclusion Pharmacist Support is committed to promoting equality, valuing diversity and creating an inclusive environment for all who work with or access its services. We want to ensure that people are treated fairly, equitably and are offered equal access and opportunities. This applies to our beneficiaries and supporters aswell as our staff, volunteer5 and trustees. (EDI) strategy and action plan. We are committed to continvally improving our practices and listening to those we are here to help. As a charity we put people at the centre of alL that we do. We are particularly mindful of the diverse needs of the people we are here to support and are committed to understanding and respondingtotheir needs. During 2023 we continued to implement our Equality, Diversity and I nclusion

i! Pharmacist Support's FinanciaLAsslStance. Initially I didn't apply and continued to try tofind adifferent option. l also used an online benefit checkerwhich gave options relating to any charities or benefits I could be entitled to. Pharmacist Support came up here too, so I decided to applyas I desperately needed help. The application process was straight forward and the forms I needed to complete were available on thewebsite. Pharmacistsupportalso signposted me to debt supportthrough their SpecialistAdvice. I was kept up to date throughout the application and the process was much quickerthan expected. I then heard back from the charitywith thegreat news I wasgoingto receive financial help. Pharmacist Supportwas ableto coverthe deposit and first month'5 rentso I could move into a newflat. I was able to slowly start to piece together my life again thanks to the Financial Assistance I received. I would like to say a huge thankyou to Pharmacistsupport as without their support I would probablystill be homeless and may have had to stop working." ~Wehaveused (tP5eudonyni ioproieci LhebEneficiarys ideni(ty. 37

How can you help. As demands upon the profession increase, the demand for our assistance continues to grow. As an independent, non-membership organisation, we rely on the support of individuals and organisations to continue our important work. If you are an orsanisation. there are lots of way5 to support ourwork. Opportunities range from raising money on behalf of the charity. makinga donation on behalf ofyour organi5ation to campaign sponsorship, and high level mutually beneficial partnerships. If you are an organisation keen to support the profession's independent charity, please get in touch with us via our website. Ifyou are an individualthere are a numberof waysyou can help us support more people in need-. make a one off or regulardonation hold afundraising event leave a gift in your Will {legacy) givethrough yourwork, u5in8 Payroll Giving even whenyou eat out or shop online. or by donatingyour used stamps! Whichever routeyou ch005eandno matter howlarge orsmallyourdonation, itwill make a real difference to the lives of our pharmacyfamily in their times of need.

What our beneficiaries say... -1 am more conscious of incorporntin9 the activities I do to unwind and improvirtg upon the ones that I know I should orcould be doing.- "Pharmacist Support has been an excellent resource during an exceedingly challenging time for me, due to an unexpected and protracted episode of ill health. The support is broad. effective and delivered with care. l am so glad that I decided to conrtect with theirservices and am grateful for their input on my journey back towards good health. Thankyou Pharmacist Support." .'A safe and caring space to share complex I thoughts, work through problems. develop new perspectives, challenge thinking patterns and implement coping techniques to specific challenges that I was facing ordue to face."

PHARMACIST SUPPORT OUR YEAR IN FIGURES Financial Report Pharmacis: Support 15 a charitable conipai)y limitÈd by giiarantee registered In England & Wale5, company no 9237609 & charity no 1158974

r
2024
2023
2022 20.0 21.4
p - -gkj’1’’—aw UK equity benchmark
2024 6.1
2023 5.9
2022 6.3
- 4 Our score z1r MSCI UK Index_average
2024 +3S -‘-12
12023 ÷3.3 +1.3
2022 +2.7 +1.2

26th June 2024

FOR THE YEAR ENDE
Company Number: 09237609
D 31 DECEMBE R 2023
Unrestricted Total Total
funds funds funds
2023 2023 2022
Income from: note £ £ £
Donations & legacies 4 156,245 156,245 123,834
Grants 5 31,500
Other 802 802 600
Investments 6 357,625 357,625 350,435
Total income 514,672 514,672 506,369
Expenditure on:
Raisingfunds 8 127,288 127,288 109,238
Charitable activities
Awareness raising 8 252,690 252,690 235,549
Financial assistance 8 327,340 327,340 234,513
Information & advice 8 190,803 190,803 194,800
Wellbeing 8 202,981 202,981 182,123
Addiction Support 8 36,583 36,583 23,914
Office move 8 44,648 44,648
a
Total expenditure 1,182,333 1,182,333 137
Net expenditure before
gains/(Iosses) on investments (667,661) (667,661) (473,768)
Gains/(losses) on investments 788,639 788,639 (1,996,175)
Net income!(expenditure) for the year 120,978 120,978 (2,469,943)
Total funds brought forward 14,702,292 14,702,292 17,172,235
Total funds carriedforward 14,823,270 14,823,27014,702,292

2023
note
Fixed assets
Intangible assets iSa 72,024 86,213
Tangible assets lSb 2,816 5,364
Investments 17 14,742,013 14,499,663
Social or programme-related investments 18 600 600
14,817,453 14,591,840
Current assets
Debtors 19 76,885 75,182
Short term cash investments 20 231 78,493
Cash at bank and in hand 20 45,097 50,089
122,213 203,764
Creditors: amounts falling duewithinoneyear 21 (116,396) (93,312)
Net current assets 5,817 110,452
Total assets less current liabilities 14,823,270 14,702,292
Unrestricted funds 14,823,270 14,702,292
Restricted funds
Total funds ofthe Charity 22 14,823,270 14,702,292

2023 2022
note £ £
Cash flows from operating activities (971,946) (651,327)
Cash flows from investing activities 888,688 555,622
Change in cash and cash equivalents 23 (83,254) (95,705)
Cash and cash equivalents at the beginning ofthe year 128,582 224,287
Cash and cash equivalents atthe end ofthe year 45,328 128,582
RECONCILIATION OF CASH FLOWS FROM OPERATING
ACTIVITIES
Net movement in funds forthe yearas per the
statement offinancial activities 120,978 (2,469,943)
Amortisation and depreciation charges 31,959 23,186
Loss on disposal offixed assets 1,640
(Gains)/losses on investments (788,639) 1,996,175
Dividends and interestfrom investments (357,625) (3S0,435)
(lncrease)/decrease in debtors (1,703) 139,363
Increase in creditors 23,084 8,687
Movement in social or programme related
investments
Net cash used in operating activities (971,946) (651,327)
RECONCILIATION OF CASH FLOWS FROM INVESTING
ACTIVITIES
Dividends and interest from investments 357,625 350,435
Purchase of fixed assets (15,222) (66,779)
Proceedsfrom sale ofinvestments 10,167,700 4,829,567
Purchase of investments (9,643,031) (4,738,648)
Cash withdrawn from portfolio 21,616 181,047
888,688

2023 2022
TOTAL TOTAL
£ £
Donations 151,245 116,334
Legacies 5.000 7,500
156,245 123,834
2023 2022
TOTAL TOTAL
£ £
COVID-19 Healthcare Support Appeal - 31,500
Inves tmentincome
2023 2022
TOTAL TOTAL
£ £
From UK listed investments 357,168 350,351
From short-term cash investments 457
357,625

2023 2022
TOTAL TOTAL
£ £
Audit fees 12,096 11,796
Operating lease rentals — property 31,562 35,642
Operating lease rentals — other 2,533 2,526
Amortisation & depreciation 31,959 23,186
Staff Direct Support Governance
costs costs costs costs 2023
£ £ £ £
Raising funds 47,158 64,849 13,416 1,865 127,288
Charitable activities
Awareness raising 150,615 51,931 44,025 6,119 252,690
Financial assistance 79,220 222,394 22,587 3,139 327,340
Information & advice 111,268 41,306 33,564 4,665 190,803
Wellbeing 101,364 68,000 29,515 4,102 202,981
Addiction support 12,707 19,737 3,634 505 36,583
Office move - 44,648 - - 44,648
502,332 512,865 146,741 20,395 1,182,333
Staff Direct Support Governance
costs costs costs costs 2022
£ £ £ £ £
Raising funds 37,288 58,541 11,697 1,712 109,238
Charitable activities
Awareness raising 150,485 31,038 47,129 6,897 235,549
Financial assistance 75,794 133,621 21,894 3,204 234,513
Information & advice 112,243 41,269 36,017 5,271 194,800
Wellbeing 89,213 61,064 27,780 4,066 182,123
Addiction support 8,522 11,353 3,523 516 23,914
473,545 336,886 148,040 21,666 980,137

Raising
funds
Awareness
raising
Financial
assistance
Information
& advice
Wellbeing Addiction
Support
Office
move
2023
£ £ £ £ £ £ £ £
Other staff
costs 1,204 4,724 366 456 1,708 61 - 8,519
Volunteers - 13 - 5,091 - - 5,104
Service
delivery - - - 40,850 58,347 19,676 - 118,873
Grants - - 222,028 - - - - 222,028
Marketing and
publicity 3,943 45,130 - - 1,806 - - 50,879
Investment
management 52,138 - - - - - - 52,138
Legal &
professional 7,105 132 - - - - 10,029 17,266
Office costs 409 1,758 1,048 34,619 37,834
Other costs 50 174 224

Raising
funds
Awarenes
5 raising
Financial
assistance
Information
& advice
Wellbeing Addiction
Support
£ £ £ £ £ £ £
Other staffcosts 863 3,659 455 1,312 2,118 73 8,480
Volunteers 121 3,520 - 3,641
Service delivery 39,661 53,959 11,264 104,884
Grants 133,069 - 133,069
Marketing and
publicity 4,257 25,352 229 - 29,838
Investment
management 53,181 - - 53,181
Legal & professional 150 58 - 208
Office costs 190 1,756 97 296 1,180 16 3,535
Other costs 50 - - 50
58,541 31,038 133,621 41,269 61,064 11,353 336,886
2023 2022
£ £
General Grants 163,748 99,609
Addiction Support 29,780 6,460
Training Bursaries 28,500 27,000
222,028 133,069

2023 2022
Support Soy. Support Soy
£ £ £ £
Other staffcosts 4,369 - 5,833
Trustees 6,644 9,689
Legal & professional 6,108 13,316 14,522 11,797
Office costs 134,674 327 126,015 77
Other costs 1,590 108 1,670 103
146,741 20,395 148,040 21,666

2023 2022
£ £
Wages and salaries 405,538 383,147
Social security costs 34,426 33,085
Pension contributions 59,150 54,912
Other benefits 3,218 2,401
502,332 473,545

Volunteers gave theirtime as follows: 2023 2022
hours hours
Listening Friends 75 50
Addiction Support 3 19
Ambassadors 45 -
123 69

Software Software
2023 2022
Total Total
£ £
Costor valuation
At lianuary 114,198 52,854
Additions 13,468 63,090
Disposals (1,746)
At 31 December 127,666 114,198
Amortisation
At lianuary 27,985 13,354
Charge forthe year 27,657 16,377
Disposals (1,746)
At31 December 55,642 27,985
Netbook value
Used for charitable purposes 72,024 86,213
Used for support activities
At31 December 72,024 86,213
At 1January 86,213 39,500

Fixtures,
Fittings
Leasehold & IT 2023 2022
imp’mts Equip’t Equip’t Total Total
£ £ £ £ £
Cost orvaluation
At 1 January 67,273 9,253 20,900 97,426 107,755
Additions 1,754 1,754 3,689
Disposals (67,273) (7,747) (5,878) (80,898) (14,018)
At 31 December 1,506 16,776 18,282 97,426
Depreciation
At iianuary 66,259 9,120 16,583 92,062 97,628
Charge forthe year 1,014 133 3,155 4,302 6,809
Disposals (67,273) (7,747) (5,878) (80,898) (12,375)
At 31 December 1,506 13,960 15,466 92,062
Net book value
Used for charitable
purposes 2,536 2,536 2,895
Used for support
activities 280 280 2,469
At 31 December - 2,816 2,816 5,364
At 1January 1,014 133 4,217 5,364

2023 2022
£ £
Market value at 1 January 14,499,663 16,767,801
Additions at cost
- purchases
9,643,031 4,738,648
Disposals at fairvalue (10,167,700) (4,829,567)
Net investment gairis/(losses) 788,639 (1,996,172)
Net cash withdrawn from portfolio (21,620) (181,047)
Market value at 31 December 14,742,013 14,499,663
Historic cost at 31 December — 13,676,953 11,470,031
2023 2022
£
UK equities 1,028,316 4,209,227
UK fixed interest securities 2,946,097 1,458,115
Overseas equities 8,409,063 5,353,832
Overseas fixed interest securities 337,236 955,104
Property 506,048 561,579
Alternative investments 1,296,150 1,349,583
Money market funds 370,000
Cash held for investment 219,103 242,221
14,742,013 14,499,663

al or programme related investments represent in
rto April 2014.
terest free unsecured loans made to beneficiar
2023 2022
£ £
At 1 January 4,090 4,690
Repaid (600) (600)
Provision for doubtful debts (2,890) (3,490)
At 31 December 600 600

18. Debtors
2023 2022
£
Accrued Income 46,470 30,433
Prepayments 19,537 35,171
Rent deposit 7,947 7,925
Other debtors 2,931 1,653
76,885 75,182
19. Cash andcash equivalents
2023 2022
£ £
Deposit and notice accounts 231 78,493
Cash at bank and in hand 45,097 50,089
45,328 128,582
20. Creditors:amountsfailing due within oneyear
2023 2022
£ £
Trade creditors 10,986 15,194
Taxation and social security 10,405 13,822
Accruals and deferred income 88,487 56,934
Other creditors 6,518 7,362
116,396 93,312
21. Funds
2023
General Restricted Total
fund fund funds
£ £ £
At iianuary 14,702,292 - 14,702,292
Net income 120,978 - 120,978
Transfer
At 31 December 14,823,270
2022
General Restricted Total
fund fund funds
£ £ £
At lianuary 17,157,535 14,700 17,172,235
Net income (2,455,943) (14,000) (2,469,943)
Transfer 700 (700)
At 31 December 14,702,292 - 14,702

2023 2022
Property Other Total Property Other Total
£ £ £ £ £
Within one year 7,372 2,477 9,849 38,348 2,478 40,826
In two to five years 88,537 - 88,537 - 2,477 2,477
Afterfive years
At 31 December 95,909 2,477 98,386 38,348 4,955 43,303

23. Fina ncialinstruments
2023 2022
£ £
Financial assets
Financial assets measured at fair value through profit or loss 14,742,013 14,499,663
Financial assets measured at amortised cost 102,676 168,593
14,844,689 14,668,256
Financial liabilities
Financial liabilities measured at amortised cost 116,397 89,617

Cash 31 Dec han Cash 3lDec
1 Jan 2023 flows 2023 2022 flows 2022
£ £ £ £ £ £
Deposit and notice
accounts 78,493 (78,262) 231 174,181 (95,688) 78,493
Cash at bank and in
so,oss (4,992)
128,582 (83,254)

Get in touch. Vis1t= pharmacistsupport.org info@pharmacistsupport.org 0808 168 2233 Email: Connect. Xfoain PHARMACIST SUPPORT PhBrmaci5t Support 15 a chariiable company limiied byguaranlee registered in England & Wale5, companyno 9237609 & charity no 1158974 FR