IIF)Lr G. Ai)k)Liiilix G)i)L
PHARMACIST
SUPPORT
Trustees
Report 2023
Pharmacistsupport 15 a charitable cornpany
limited byguarantee registered in England &
Wales. company no 9237609 &<harity noii58974

|WeLcome|4-5|
|---|---|
|Whyweexist|6-7|
|Ourvatues|10—11|
|Whyoursupport is needed|12-13|
|HowweheLp|14-17|
|2023achievementsand impact|20—31|
|EquaLity,diversity,and incLusion|32—33|
|Ourcommitmentto||
|environmentaLsustainability|34|
|Wecan’tdo itaLone|35 —41|
|What’snext?|44-45|
|FinancialReport|48-78|








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With the support of the bursary, my
worries surrounding my financial situation
significantly decreased, because for the first
ime I knew I had extra sUPPOrt and asafety
net surrounding me. I was able to buywhat
I needed to enhance my experience as a
student phamiacist,forexample learning
materials and specific equipment. Having
this safety net also meant I was able to
shift my focus back to my studieswhich
immensely paid off a51 received a fantastic
result in my overall degree classification.
Having this higher degree classification
means thatthere are more paths I could
take during my pharmacy career. I have
big dreams forwhere I wanttogo in my
pharmacy career, l am hopingto do my
foundation year in hospital and then go into
specialising in mental health or substance
misuse in the long run.
honestlywould not have been able to
do anythin8 at allwithout this support.
l am really appreciative and grateful for
beingawarded this bursary. I have had very
difficult personal circumstances which made
me think I wouldn't have been able to make
itthrough the year, never mind finishing off
my pharmacy degree.Thi5 experience has
taught me the importance of resilience and
notgiving up. Therewere 50 manytimes
when I thought l should. and I felt the Light
in my life disappearas I feltcompletely and
utterly hopeless. I became a shellof myself
and despite beingveryfarfrom normal and
despite me onlyjust Starting myjourney I
feel proud of howfar I've come.
Vwith the support of everyone at
Pharmatistsupport. I have thankfully
been able to make itthrough and forthat,
l am ever grateful!
'Weh(weiiseda pseudonyrn toproipct rhe hefjeficiarys
idenrity.

Ourvalues
Wellbeing is embedded into
everyday activities at Pharmacist
Support. Our services put people
first, create positive im pact and
deliver on our aspiration as a
charity for an empowered and
resilient pharmacy workforce.
As a charity, our values are
important to us and guide the
waywework. If and when a
beneficiary contacts us for
support, they can expectto be
treated in a compassionate and
empathetic way.
People First
We are compassionate.
We listen. We are empathetic.
We bring peopLe together.

Empowerment
We make good things happen.
We encourage and build resilience.
We create positive impact.
Positivity
We beLieve in better.
We champion our pharmacyfamily.
We never give up.
Fairness
We are non-judgemental.
We are independent..
We work with integrity.

Whyour
support is
needed
To ensure that our support meets the needs of those
we are here to help, each year we carry out an annual
Workforce Wellbeing Survey, in collaboration with the
Royal Pharmaceutical Society. In 2023 a total of 1,188
eligible responses were received from pharmacists.
pharmaceutical scientists, trainee pharmacists and
pharmacy students.
12
















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OF SERVICE SURVEY
RESPONDENTS
mention5 of wellbeing in
the pharmacy press
93
1000/0
stated they would come
back to us again if they
needed advice or support
in the future
on 2022
49
54
applications received for the
charity's student bursary with
PEOPLE
received support from a
Listening Friend volunteer- a
£28,500
awarded to
74%
NINE
INCREASE
applicants
compared to
2022
INCREASE IN
THE NUMBER OF
SUPPORT CALLS
63%
provided by our addictions
counsellor compared to 2022
OF SERVICE SURVEY
RESPONDENTS
95%
stated that the support they received
had a very posltive / posltive impact
on their sense of wellbeing

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Yi K,
Reflecting on her experience. Myra
expre55ed gratitude forthe timelyadvice
and support provided bythe charity.
"Should there be anythingelse l am unsure
with, I will make sure to contactyou. You
have been such a help as vwithoutyour
advice aboutthe first contract. I may have
accepted which could have been adisaster.
Thankyou so much foryour time, advice
and quick response5 as theyare deeply
appreciated."
'We haveu5eda pseudonym to protect the bene[Iciorys
identity.
23

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Equality, diversity,
and inclusion
Pharmacist Support is committed to
promoting equality, valuing diversity and
creating an inclusive environment for all
who work with or access its services. We
want to ensure that people are treated
fairly, equitably and are offered equal
access and opportunities. This applies to
our beneficiaries and supporters aswell
as our staff, volunteer5 and trustees.
(EDI) strategy and action plan. We are
committed to continvally improving our
practices and listening to those we are
here to help. As a charity we put people
at the centre of alL that we do. We are
particularly mindful of the diverse needs
of the people we are here to support and
are committed to understanding and
respondingtotheir needs.
During 2023 we continued to implement
our Equality, Diversity and I nclusion

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i!
Pharmacist Support's FinanciaLAsslStance.
Initially I didn't apply and continued to try
tofind adifferent option. l also used an
online benefit checkerwhich gave options
relating to any charities or benefits I could
be entitled to. Pharmacist Support came
up here too, so I decided to applyas I
desperately needed help. The application
process was straight forward and the
forms I needed to complete were available
on thewebsite. Pharmacistsupportalso
signposted me to debt supportthrough
their SpecialistAdvice. I was kept up to date
throughout the application and the process
was much quickerthan expected. I then
heard back from the charitywith thegreat
news I wasgoingto receive financial help.
Pharmacist Supportwas ableto coverthe
deposit and first month'5 rentso I could
move into a newflat.
I was able to slowly start to piece together
my life again thanks to the Financial
Assistance I received.
I would like to say a huge thankyou to
Pharmacistsupport as without their support
I would probablystill be homeless and may
have had to stop working."
~Wehaveused (tP5eudonyni ioproieci LhebEneficiarys
ideni(ty.
37

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How can
you help.
As demands upon the profession increase,
the demand for our assistance continues to
grow. As an independent, non-membership
organisation, we rely on the support of
individuals and organisations to continue our
important work. If you are an orsanisation.
there are lots of way5 to support ourwork.
Opportunities range from raising money
on behalf of the charity. makinga donation
on behalf ofyour organi5ation to campaign
sponsorship, and high level mutually
beneficial partnerships. If you are an
organisation keen to support the profession's
independent charity, please get in touch with
us via our website.
Ifyou are an individualthere are a numberof waysyou can help us support more
people in need-.
make a one off or regulardonation
hold afundraising event
leave a gift in your Will {legacy)
givethrough yourwork, u5in8
Payroll Giving
even whenyou eat out or shop
online. or by donatingyour used
stamps!
Whichever routeyou ch005eandno matter howlarge orsmallyourdonation, itwill make a
real difference to the lives of our pharmacyfamily in their times of need.








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What our
beneficiaries say...
-1 am more conscious of incorporntin9
the activities I do to unwind and
improvirtg upon the ones that I know
I should orcould be doing.-
"Pharmacist Support has been an excellent
resource during an exceedingly challenging
time for me, due to an unexpected and
protracted episode of ill health. The support
is broad. effective and delivered with care.
l am so glad that I decided to conrtect with
theirservices and am grateful for their input
on my journey back towards good health.
Thankyou Pharmacist Support."
.'A safe and caring space to share complex
I thoughts, work through problems. develop
new perspectives, challenge thinking patterns
and implement coping techniques to specific
challenges that I was facing ordue to face."








PHARMACIST
SUPPORT
OUR YEAR IN FIGURES
Financial
Report
Pharmacis: Support 15 a charitable conipai)y
limitÈd by giiarantee registered In England &
Wale5, company no 9237609 & charity no 1158974

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|||r||
|---|---|---|---|
|2024||||
|2023||||
|2022|20.0||21.4|



|p|-|-gkj’1’’—aw|UK|equity benchmark|
|---|---|---|---|---|
|2024||6.1|||
|2023||5.9|||
|2022||6.3|||





||-|4|Our score z1r|MSCI UK Index_average|
|---|---|---|---|---|
|2024|||+3S|-‘-12|
|12023|||÷3.3|+1.3|
|2022|||+2.7|+1.2|



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26th June 2024 



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|FOR THE YEAR ENDE<br>Company Number: 09237609|D 31|DECEMBE|R 2023||
|---|---|---|---|---|
|||Unrestricted|Total|Total|
|||funds|funds|funds|
|||2023|2023|2022|
|Income from:|note|£|£|£|
|Donations & legacies|4|156,245|156,245|123,834|
|Grants|5|||31,500|
|Other||802|802|600|
|Investments|6|357,625|357,625|350,435|
|Total income||514,672|514,672|506,369|
|Expenditure on:|||||
|Raisingfunds|8|127,288|127,288|109,238|
|Charitable activities|||||
|Awareness raising|8|252,690|252,690|235,549|
|Financial assistance|8|327,340|327,340|234,513|
|Information & advice|8|190,803|190,803|194,800|
|Wellbeing|8|202,981|202,981|182,123|
|Addiction Support|8|36,583|36,583|23,914|
|Office move|8|44,648|44,648||
|||||a|
|Total expenditure||1,182,333|1,182,333|137|
|Net expenditure before|||||
|gains/(Iosses) on investments||(667,661)|(667,661)|(473,768)|
|Gains/(losses) on investments||788,639|788,639|(1,996,175)|
|Net income!(expenditure) for the year||120,978|120,978|(2,469,943)|
|Total funds brought forward||14,702,292|14,702,292|17,172,235|
|Total funds carriedforward||14,823,270|14,823,27014,702,292||





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|||2023||
|---|---|---|---|
||note|||
|Fixed assets||||
|Intangible assets|iSa|72,024|86,213|
|Tangible assets|lSb|2,816|5,364|
|Investments|17|14,742,013|14,499,663|
|Social or programme-related investments|18|600|600|
|||14,817,453|14,591,840|
|Current assets||||
|Debtors|19|76,885|75,182|
|Short term cash investments|20|231|78,493|
|Cash at bank and in hand|20|45,097|50,089|
|||122,213|203,764|
|Creditors: amounts falling duewithinoneyear|21|(116,396)|(93,312)|
|Net current assets||5,817|110,452|
|Total assets less current liabilities||14,823,270|14,702,292|
|Unrestricted funds||14,823,270|14,702,292|
|Restricted funds||||
|Total funds ofthe Charity|22|14,823,270|14,702,292|






## 

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|||2023|2022|
|---|---|---|---|
||note|£|£|
|Cash flows from operating activities||(971,946)|(651,327)|
|Cash flows from investing activities||888,688|555,622|
|Change in cash and cash equivalents|23|(83,254)|(95,705)|
|Cash and cash equivalents at the beginning ofthe year||128,582|224,287|
|Cash and cash equivalents atthe end ofthe year||45,328|128,582|
|RECONCILIATION OF CASH FLOWS FROM OPERATING||||
|ACTIVITIES||||
|Net movement in funds forthe yearas per the||||
|statement offinancial activities||120,978|(2,469,943)|
|Amortisation and depreciation charges||31,959|23,186|
|Loss on disposal offixed assets|||1,640|
|(Gains)/losses on investments||(788,639)|1,996,175|
|Dividends and interestfrom investments||(357,625)|(3S0,435)|
|(lncrease)/decrease in debtors||(1,703)|139,363|
|Increase in creditors||23,084|8,687|
|Movement in social or programme related||||
|investments||||
|Net cash used in operating activities||(971,946)|(651,327)|
|RECONCILIATION OF CASH FLOWS FROM INVESTING||||
|ACTIVITIES||||
|Dividends and interest from investments||357,625|350,435|
|Purchase of fixed assets||(15,222)|(66,779)|
|Proceedsfrom sale ofinvestments||10,167,700|4,829,567|
|Purchase of investments||(9,643,031)|(4,738,648)|
|Cash withdrawn from portfolio||21,616|181,047|
|||888,688||





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||2023|2022|
|---|---|---|
||TOTAL|TOTAL|
||£|£|
|Donations|151,245|116,334|
|Legacies|5.000|7,500|
||156,245|123,834|




|||||2023|2022|
|---|---|---|---|---|---|
|||||TOTAL|TOTAL|
|||||£|£|
|COVID-19|Healthcare|Support|Appeal|-|31,500|



|Inves|tmentincome|||
|---|---|---|---|
|||2023|2022|
|||TOTAL|TOTAL|
|||£|£|
|From|UK listed investments|357,168|350,351|
|From|short-term cash investments|457||
|||357,625||






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|||2023|2022|
|---|---|---|---|
|||TOTAL|TOTAL|
|||£|£|
|Audit fees||12,096|11,796|
|Operating lease rentals|— property|31,562|35,642|
|Operating lease rentals|— other|2,533|2,526|
|Amortisation & depreciation||31,959|23,186|



||Staff|Direct|Support|Governance||
|---|---|---|---|---|---|
||costs|costs|costs|costs|2023|
||£|£|£|£|€|
|Raising funds|47,158|64,849|13,416|1,865|127,288|
|Charitable activities||||||
|Awareness raising|150,615|51,931|44,025|6,119|252,690|
|Financial assistance|79,220|222,394|22,587|3,139|327,340|
|Information & advice|111,268|41,306|33,564|4,665|190,803|
|Wellbeing|101,364|68,000|29,515|4,102|202,981|
|Addiction support|12,707|19,737|3,634|505|36,583|
|Office move|-|44,648|-|-|44,648|
||502,332|512,865|146,741|20,395|1,182,333|



||Staff|Direct|Support|Governance||
|---|---|---|---|---|---|
||costs|costs|costs|costs|2022|
||£|£|£|£|£|
|Raising funds|37,288|58,541|11,697|1,712|109,238|
|Charitable activities||||||
|Awareness raising|150,485|31,038|47,129|6,897|235,549|
|Financial assistance|75,794|133,621|21,894|3,204|234,513|
|Information & advice|112,243|41,269|36,017|5,271|194,800|
|Wellbeing|89,213|61,064|27,780|4,066|182,123|
|Addiction support|8,522|11,353|3,523|516|23,914|
||473,545|336,886|148,040|21,666|980,137|





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||Raising<br>funds|Awareness<br>raising|Financial<br>assistance|Information<br>& advice|Wellbeing|Addiction<br>Support|Office<br>move|2023|
|---|---|---|---|---|---|---|---|---|
||£|£|£|£|£|£|£|£|
|Other staff|||||||||
|costs|1,204|4,724|366|456|1,708|61|-|8,519|
|Volunteers|-|13||-|5,091|-|-|5,104|
|Service|||||||||
|delivery|-|-|-|40,850|58,347|19,676|-|118,873|
|Grants|-|-|222,028|-|-|-|-|222,028|
|Marketing and|||||||||
|publicity|3,943|45,130|-|-|1,806|-|-|50,879|
|Investment|||||||||
|management|52,138|-|-|-|-|-|-|52,138|
|Legal &|||||||||
|professional|7,105|132|-|-|-|-|10,029|17,266|
|Office costs|409|1,758|||1,048||34,619|37,834|
|Other costs|50|174||||||224|





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||Raising<br>funds|Awarenes<br>5 raising|Financial<br>assistance|Information<br>& advice|Wellbeing|Addiction<br>Support||
|---|---|---|---|---|---|---|---|
||£|£|£|£|£|£|£|
|Other staffcosts|863|3,659|455|1,312|2,118|73|8,480|
|Volunteers||121|||3,520|-|3,641|
|Service delivery||||39,661|53,959|11,264|104,884|
|Grants|||133,069|||-|133,069|
|Marketing and||||||||
|publicity|4,257|25,352|||229|-|29,838|
|Investment||||||||
|management|53,181|-||||-|53,181|
|Legal & professional||150|||58|-|208|
|Office costs|190|1,756|97|296|1,180|16|3,535|
|Other costs|50|-||||-|50|
||58,541|31,038|133,621|41,269|61,064|11,353|336,886|



||2023|2022|
|---|---|---|
||£|£|
|General Grants|163,748|99,609|
|Addiction Support|29,780|6,460|
|Training Bursaries|28,500|27,000|
||222,028|133,069|





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||2023||2022||
|---|---|---|---|---|
||Support|Soy.|Support|Soy|
||£|£|£|£|
|Other staffcosts|4,369|-|5,833||
|Trustees||6,644||9,689|
|Legal & professional|6,108|13,316|14,522|11,797|
|Office costs|134,674|327|126,015|77|
|Other costs|1,590|108|1,670|103|
||146,741|20,395|148,040|21,666|



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||2023|2022|
|---|---|---|
||£|£|
|Wages and salaries|405,538|383,147|
|Social security costs|34,426|33,085|
|Pension contributions|59,150|54,912|
|Other benefits|3,218|2,401|
||502,332|473,545|





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|Volunteers gave theirtime as follows:|2023|2022|
|---|---|---|
||hours|hours|
|Listening Friends|75|50|
|Addiction Support|3|19|
|Ambassadors|45|-|
||123|69|



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||Software|Software|
|---|---|---|
||2023|2022|
||Total|Total|
||£|£|
|Costor valuation|||
|At lianuary|114,198|52,854|
|Additions|13,468|63,090|
|Disposals||(1,746)|
|At 31 December|127,666|114,198|
|Amortisation|||
|At lianuary|27,985|13,354|
|Charge forthe year|27,657|16,377|
|Disposals||(1,746)|
|At31 December|55,642|27,985|
|Netbook value|||
|Used for charitable purposes|72,024|86,213|
|Used for support activities|||
|At31 December|72,024|86,213|
|At 1January|86,213|39,500|






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|||Fixtures,||||
|---|---|---|---|---|---|
|||Fittings||||
||Leasehold|&|IT|2023|2022|
||imp’mts|Equip’t|Equip’t|Total|Total|
||£|£|£|£|£|
|Cost orvaluation||||||
|At 1 January|67,273|9,253|20,900|97,426|107,755|
|Additions|||1,754|1,754|3,689|
|Disposals|(67,273)|(7,747)|(5,878)|(80,898)|(14,018)|
|At 31 December||1,506|16,776|18,282|97,426|
|Depreciation||||||
|At iianuary|66,259|9,120|16,583|92,062|97,628|
|Charge forthe year|1,014|133|3,155|4,302|6,809|
|Disposals|(67,273)|(7,747)|(5,878)|(80,898)|(12,375)|
|At 31 December||1,506|13,960|15,466|92,062|
|Net book value||||||
|Used for charitable||||||
|purposes|||2,536|2,536|2,895|
|Used for support||||||
|activities|||280|280|2,469|
|At 31 December||-|2,816|2,816|5,364|
|At 1January|1,014|133|4,217|5,364||



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||2023|2022|
|---|---|---|
||£|£|
|Market value at 1 January|14,499,663|16,767,801|
|Additions at cost<br>- purchases|9,643,031|4,738,648|
|Disposals at fairvalue|(10,167,700)|(4,829,567)|
|Net investment gairis/(losses)|788,639|(1,996,172)|
|Net cash withdrawn from portfolio|(21,620)|(181,047)|
|Market value at 31 December|14,742,013|14,499,663|
|Historic cost at 31 December|— 13,676,953|11,470,031|



||2023|2022|
|---|---|---|
||€|£|
|UK equities|1,028,316|4,209,227|
|UK fixed interest securities|2,946,097|1,458,115|
|Overseas equities|8,409,063|5,353,832|
|Overseas fixed interest securities|337,236|955,104|
|Property|506,048|561,579|
|Alternative investments|1,296,150|1,349,583|
|Money market funds||370,000|
|Cash held for investment|219,103|242,221|
||14,742,013|14,499,663|



## 

|al or programme related investments represent in<br>rto April 2014.|terest free unsecured loans made|to beneficiar|
|---|---|---|
||2023|2022|
||£|£|
|At 1 January|4,090|4,690|
|Repaid|(600)|(600)|
|Provision for doubtful debts|(2,890)|(3,490)|
|At 31 December|600|600|





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|18. Debtors||||
|---|---|---|---|
|||2023|2022|
|||£||
|Accrued Income||46,470|30,433|
|Prepayments||19,537|35,171|
|Rent deposit||7,947|7,925|
|Other debtors||2,931|1,653|
|||76,885|75,182|
|19. Cash andcash equivalents||||
|||2023|2022|
|||£|£|
|Deposit and notice accounts||231|78,493|
|Cash at bank and in hand||45,097|50,089|
|||45,328|128,582|
|20. Creditors:amountsfailing due within oneyear||||
|||2023|2022|
|||£|£|
|Trade creditors||10,986|15,194|
|Taxation and social security||10,405|13,822|
|Accruals and deferred income||88,487|56,934|
|Other creditors||6,518|7,362|
|||116,396|93,312|
|21. Funds||||
|||2023||
||General|Restricted|Total|
||fund|fund|funds|
||£|£|£|
|At iianuary|14,702,292|-|14,702,292|
|Net income|120,978|-|120,978|
|Transfer||||
|At 31 December|||14,823,270|
|||2022||
||General|Restricted|Total|
||fund|fund|funds|
||£|£|£|
|At lianuary|17,157,535|14,700|17,172,235|
|Net income|(2,455,943)|(14,000)|(2,469,943)|
|Transfer|700|(700)||
|At 31 December|14,702,292|-|14,702|





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|||2023|||2022||
|---|---|---|---|---|---|---|
||Property|Other|Total|Property|Other|Total|
||£|£|£||£|£|
|Within one year|7,372|2,477|9,849|38,348|2,478|40,826|
|In two to five years|88,537|-|88,537|-|2,477|2,477|
|Afterfive years|||||||
|At 31 December|95,909|2,477|98,386|38,348|4,955|43,303|



## 

|23. Fina|ncialinstruments||||
|---|---|---|---|---|
||||2023|2022|
||||£|£|
|Financial|assets||||
|Financial|assets measured at|fair value through profit or loss|14,742,013|14,499,663|
|Financial|assets measured at|amortised cost|102,676|168,593|
||||14,844,689|14,668,256|
|Financial|liabilities||||
|Financial|liabilities measured|at amortised cost|116,397|89,617|



## 

|||Cash|31 Dec|han|Cash|3lDec|
|---|---|---|---|---|---|---|
||1 Jan 2023|flows|2023|2022|flows|2022|
||£|£|£|£|£|£|
|Deposit and notice|||||||
|accounts|78,493|(78,262)|231|174,181|(95,688)|78,493|
|Cash at bank and in|||||||
||so,oss|(4,992)|||||
||128,582|(83,254)|||||





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