4r you Canc•r Couns•lllng Trustees, annual report and accounts 2024/25 We Hear You is a Charitable Incorporated Organisation {CIO) Registered Charity No. 1156001
Contents Welcome Our vision, mission and values Reference and administrative details Our team Governance and organisational management 10 Risk management Achievement and performance overview Our services 18 Fundraising 21 statement of Trustees, responsibilities 22 Independent Examiner's report 23 Consolidated statement of financial activities 24 Charity statement of financial activities 25 We Hear You balance sheet 26 Group cash flow statement 27 Notes to the financial statements
Annual Report and Accounts The Board of Trustees present their annual report and the Independent Examination by a qualified accountant of the charity for the year ended 31 st March 2025. Governing document We Hear You is a Charitable Incorporated Organisation (CIO) adopted on I st April 2014, amended by a special resolution of its members on 22nd January 2015. The charity is governed by its CIO constitution. Independent Examiner Josh Kingston, Bsc., ACA, Burton Sweet Limited, The Clock Tower, 5 Farleigh Court, Old Weston Road, Flax Bourton, Bristol, BS48 1 UR Bank CAF Bank Limited, 25 Kings Hill Avenue, West Malling, Kent, MEI 9 4JQ We Hear You (WHY) provides professional counselling and emotional support across Somerset, Bath and North East Somerset, and Wiltshire for anyone affected or bereaved by cancer and life-threatening conditions - including patients, families, friends, and carers. The objective of the charity is for the public benefit by provision of support through solo and joint counselling, mindfulness, art and drama therapy, nature connection therapy, social groups, and signposting. All support is delivered by qualified, experienced counsellors working within the ethical standards of the British Association for Counselling and Psychotherapy {BACP) or equivalent professional bodies. As a BACP organisational member, WHY adheres to its Ethical Framework for the Counselling Professions {2018).
Welcome Welcome to the Trustees Annual Report for 2024/25. why. In 2024, we proudly celebrated 30 years of We Hear You (WHY). Our Ambassador Rachel Clark began the year with her "366 for WHY fundraising challenge, running a mile every day and inviting others to join. We ended the year in style with our "Bow Ties and Pearls" Anniversary Ball. Founded in 1994 to provide emotional support for people affected by cancer, WHY now offers professional counselling to adults, children, and young people across Somerset, Bath and North East Somerset, and Wiltshire. We support anyone affected by life-threatening conditions, including families and carers. Our founder, Jill Miller (1944-2019), was a source of strength, compassion, and inspiration. Her vision and values remain at the heart of WHY'S work today. This year marked a major turning point. After pausing new referrals in October 2023 due to financial pressures, we were able to reopen in May 2024. The pause gave us space to review our funding model in the face of rising costs and reduced charitable income. To ensure sustainability, we introduced a £15 fee per counselling session in July 2024 for those who could afford it- while keeping services free for anyone who can't. This change, supported by our community, helps protect WHY'S long-term future.
We launched a new strategy in April 2024, shaped by feedback from clients and the wider community. This included restructuring our service team to increase access to I:1 counselling while continuing key groups like WHYgrow, Coffee Connections, and Bereavement Help Points. As a result, we've supported more people and reduced waiting times. 2024 also saw the launch of WHYinwork, a new social enterprise delivering workplace training on supporting employees with cancer and serious illness. Profits are reinvested into our core services, offering a sustainable income stream - and early results are encouraging. Every day, we see the real impact of our work. As one client shared: "Being diagnosed with cancer shattered my life... Thanks to my counsellor at WHY, I've found hope, healing, and a renewed sense of peace. It's been truly life-changing. Thank you to everyone who made this year possible - staff, volunteers, supporters, and our community. We look forward to the next chapter in WHY'S journey. Anne Montague, Chair of Trustees Lucy Kitchener, Chief Executive Officer
Our vision, mission and values. Our Vision Our vision is a future where access to high-quality therapeutic support is available when and where it is needed, for everyone affected by cancer and life- threatening conditions. Our Mission s Our mission is to provide therapeutic support for children, families, and individuals in Bath and North East Somerset, omerset. and Wiltshire who are affected directly or indirectly by cancer and life-threatening conditions. Our Values At We Hear You, empathy is at the heart of everything we do, ensuring that every individual feels seen, heard, and supported during their most challenging times. We work collaboratively with communities, professionals, and supporters to extend the reach and impact of our counselling and therapeutic services. Integrity drives us to act with honesty and transparency, building trust with those who rely on our support. We treat everyone with respect, honouring their unique experiences and needs while creating safe and supportive spaces for healing. Inclusivity is fundamental to our approach, as we strive to ensure that everyone. regardless of their background or circumstances, has access to the care and understanding they deserve.
Reference and administrative details Charity name: We Hear You (WHY) Charity no: 1156001 Registered address: 14-15 North Parade, Frome,BAI I IAU Board of Trustees Anne Montague- Chair Ben Price (resigned 28/1212024) Darren Irwin Laura Fenson {appointed 19111 /2024) Mollie Mountford (appointed 16101 /2025) Nick Harris (appointed 19/11120241 Rachel Notley - Treasurer Tessa Warry Tony De Jaeger (resigned 19111 /2024) Wayne de Leeuw- Vice Chair (resigned 19/11120241 Appointment and training of Trustees The charity's members are its Board of Trustees, numbering bekneen three and e1Ve. Trustees may serve up to three consecutive four- year terms, with the current limit of twelve years introduced in May 2022 {previously eight years). Trustees are appointed or elected by the Board following open advertisement and interview. The Board aims to reflect the charity's diverse stakeholders and required expertise, conducting annual skills and diversity audits to guide recruitment. When specific skills are lost or needed, individuals may be invited to stand for election. New trustees receive a full induction from existing trustees and senior staff, including a comprehensive information pack covering statutory duties, governance, and policies.
Our Team Caroline Hukins, Counsellor (to 07/06/2024) Claire Walker, WHYinwork Business Manager Felicity Lunn, Counsellor (from 02/12/2024) Gwen Rogerson, Counsellor (to 30/04/2024) Hayley Sabran, Office and Finance Administrator (from 06/01 /2025) James Richards, Head of Fundraising (from 20/08/2024) Jane Richards, Counsellor (from 08/07/2024) Joseph Cleaver, Head of Counselling (from 02/07/2024) Julia Penrose, Counselllor (from 30/09/2024) Kateland Burbidge, Counsellor (from 09/10/2024) Lisa Darby, Marketing and Communications Officer (to l 0/10/2024) Lottie Ardershir, Volunteer Co-ordinator (to 23/09/2024) Lucy Kitchener, Chief Executive Officer Mark Besley, Office and Finance Administrator (to 20/11 /2024) Molly Whittock, Service Administrator Peter Darby-Knight, Therapist (tol 2/07/2024) Rachel Clyburn, Therapist (from 03/06/2024) Rachel Jackson, Counsellor (from 01 /09/2024) Robbie Newton, Community Fundraiser (from 15/04/2024) Ruth Gait, Counsellor
Governance and organisational management The Board of Trustees met seven times during the year ending 31 st March 2025, where they determined and approved the strategy and budget and reviewed the charity s performance. Trustees have delegated the day-to-day management of We Hear You to the Chief Executive Officer who, with support from the team, is responsible for delivering the approved strategy. Public benefit The Board of Trustees confirm they have had regard to the Charity Commission's guidance on public benefit and have complied with their duty under section 4 of the Charities Act 2011 when reviewing the charity's aims and objectives; and in implementing current and planning future activities. The Charities Act 2011 sets out 13 different aims which are recognised as charitable purposes, and We Hear You meets two of those aims, in particular: the advancement of health and the relief of those in need by ill health or disability. We have referred to the guidance contained in the Charity Commission's general guidance on public benefit when reviewing our aims and objectives. In particular, all of the services provided to patients, families and carers can be accessed free of charge, and available to all members of the public in the area served by We Hear You who meet the referral criteria.
Risk Management The Board of Trustees have considered the major risks to which the charity is exposed and have established procedures including a risk register to identify, mitigate, and manage those risks. All risks are reviewed regularly at trustee meetings. Staff complete regular safeguarding training. There are annual updates to policies and procedures, and all staff are expected to read and consider these annually. Risks are broken down into areas of activity; major risks are listed below: l.Governance We Hear You's board has considered the risk of poor governance and failure to direct the charity in the right way to achieve the charity's mission. Robust processes are in place for trustee recruitment and induction and We Hear You has a code of conduct in place for the workforce, including trustees. We Hear You has a scheme of delegation in place, reviewed annually, which clearly sets out delegated authority. Trustees review all of We Hear You's policies and procedures annually and work closely with the CEO on the organisational strategy and business planning. Through these robust processes, the board can operate effectively in helping WHY stay true to its mission and vision and set relevant objectives to implement them. 10
2.External risk We Hear You's board has considered external risks in terms of reputational damage, and breach of confidential data. The charity has a robust complaints procedure and the board review complaints and compliments regularly. The IT security position of the charity is maintained by an external IT support provider and quarterly processes for training and review of permissions are in place. 3.Regulatory and compliance We Hear You is bound to comply with the legislation and regulations relevant to its activities and funding sources. The board has considered the risk of inadvertent non-compliance to We Hear You's reputation and any resulting financial penalty. To mitigate the risk, We Hear You maintains membership of relevant national alliance bodies, such as The National Council for Voluntary Organisations {NCVO), follows Charity Commission updates, and maintains an operations schedule to ensure the charity meets its regulatory responsibilities and maintains sufficient insurance. We Hear You's serious incident reporting, complaints and allegations management, and whistleblowing policies ensure accountability across the whole team. 4.Financial We Hear You's board has considered the risks associated with failure to maintain prudent financial reserves, failure to secure adequate income and the need to properly assess the current and future financial viability of the charity. An annual budget is approved by the board and monitored regularly, with management accounts scrutinised at each board meeting. 11
The difficulty in securing adequate income generation was identified as a risk to the current and future viability of the charity due to the significant reduction in income from grants in 2022/23 and 2023/24. This remains a significant risk to the charity and is closely monitored by trustees. Our reserves as of 31 March 2025 were £65,934 {2024: £33,941), all of which were unrestricted in the general fund in the current and prior year. The reserves policy at We Hear You allows for the event of a reduction in funding and the opportunity to fund work that meets our aims if no grant funding can be found. As part of our reserves policy, all monies including restricted grants and donations received are ring fenced, kept secure and our net current assets reflect the reserve policy and the receipt in advance of funds to allow us to continue projects into the next financial year. The reserves policy is reviewed annually, as part of an ongoing business planning and budget approval process. The level of reserves is below the Trustees, recommended range of a minimum of £77,000 and a maximum of £260,000, following a very challenging year which saw a reshaping of the charity to prepare us for the future. The focus for 2025/26 is to stabilise and create a small surplus to bring reserves back towards the minimum policy level. We have robust procedures in place for the authorisation of all financial transactions and regularly review expenditure to provide up- to-date and relevant information, maintain control and mitigate fraud. 12
5.Operational We Hear You has a small team and has been operating without the member of staff responsible for financial operations since 2022/23. This increases pressure on our treasurer, both in terms of time and an increase in hands-on, rather than supervisory, activity. The Office and Finance Administrator's role has been expanded to include some day-to-day finance tasks. 2025/26 began with a new team structure, following a restructure at the end of 2024/25, and a re-defined operational focus. This year has been a key moment for the charity- we have taken the opportunity to stabilise ourselves and re-build our foundation. Our sustainable survival is our focus, and we have done all we can to protect the charity so that we can continue to provide the much-needed support for our clients. As a small team, we have re-doubled our efforts during 2024/25 to collaborate and operate with an open and supportive culture. We are deeply committed to creating an environment where everyone feels genuinely valued and appreciated. 13
Achievement and performance.". overview 2024/25. 453 322 people received counselling I I people attended our courses 85 people attended a peer support group 35 people used our WHYinwork services people supported 11 65Yo adults 32Y. 35Y. bereaved patients 22Yo children and young people 52Y. family members 46Y.,,.,,,,,., 58Y. 13Y. B&NES of children reported improvement in wellbeing, 30Y. Wiltshire 44Y. Somerset "of Ihose in counselling. average improvement in weIbeir a5 measured by the CORE Outcome Measure Tool
Our Services The service over the last 12 months at WHY has seen many positives. In May 2024, the pause in being able to accept new referrals ended and since then there has been a steady flow of new referrals through to the service. Throughout 2024/25 we have continued to maintain a steady wait time, with most new clients starting their counselling within 60 to 90 days of referral. In 2024/25, we saw a significant improvement in the wellbeing of our clients compared to 2023/24. Among those who received counselling, adults showed an average 46Yo improvement in wellbeing (up from 37Y. in 2023/24), while children and young people improved by an average of 587. (up from 39Y.), as measured by the CORE Outcome Measure Tool. The service has continued to offer high quality counselling to all our clients, with a counselling team that draws from a shared passion for the work, shared experience, and knowledge from all the various modalities and approaches. WHY continues to meet the needs of the wide and varied cohort of clients we support- including those who have been recently diagnosed, in treatment or dealing with the process of recovery; and family members and carers affected by the complexities of emotion which come with these deeply difficult experiences. 15
We offer a variety of approaches- one-to-one in person counselling; couples counselling; online counselling; and counselling by phone. We also offer specialist creative therapy facilitated by our trained art therapists. Our successful services in schools continue to support students in Frome and Trowbridge, offering young people a chance to access our support during their school day. Our counsellors providing school services have specialisms in working with young people with neurodiverse behaviour and adjust their therapeutic techniques accordingly. We have run several therapeutic courses during 2024/25 including WHYgrow, a therapeutic gardening group for adults affected by bereavement from cancer or life-threatening conditions. We also launched Woodland Wellbeing in partnership with We Get It, a drop- in group for people living with and beyond cancer which explores the benefits of a closer connection to nature. Our popular drop-in support group, Coffee Connections, run in partnership with Dorothy House, continues in Frome for anyone affected or bereaved by cancer or a life-threatening condition. Our Bereavement Help Point, run in partnership with Dorothy House and BaNES Carers Centre runs in Bath. This is a community-based drop-in where all people who are bereaved are welcome to meet and talk with others who may be experiencing similar thoughts and feelings, in an informal and supportive setting. 16
It meant everything, the counselling. During chemo I wouldn't have had the time or the presence of mind to do anything, even though I knew I wasn't ok in my mind. When it finished, that's when I thought I need to do something about this. It was just a real cornerstone having those sessions every week and being able to drive there on my own and Natalie then drive back and just have that kind of head space. I could just go there and do something that was just for me. We've not come away unscathed, don't get me wrong. But it has cushioned us and held us and helped us think through the experiences we've had. So, if you find yourself in this situation and you're in any doubt as to whether to pick up the phone or to fill in the form online, don't worry, do it. I would absolutely recommend WHY. And I think people don't realise so much that it's not just about having an illness yourself but also about being very very close to it. Telling people that is available to them, as a whole family, is so important. Sue I think people may have feelings of trepidation or anxiety about approaching a counselling service. And I think think they should feel reassured that it's an empathetic, supportive service where they won't feel pre-judged, and they will feel listened to. I'm so very grateful for the support I received at WHY over those months. Daniel 17
Fundraising WHY continually aims to ensure our services are financially sustainable. We know that the need for our support is not going to reduce in the years ahead, and we very much want to be here for those who need us for a long time into the future. Our income increased to £470,909 in 2024/25 compared to £426,039 in 2023/24. Much like in previous years, approximately 50go of our income was from grants from trusts and foundations. We were very grateful to long-term funders, such as the Pink Ribbon Foundation and the Souter Charitable Trust, who renewed their support during 2024. We were thrilled to secure support from new funders too, including The Arnold Clark Community Fund, The Co-op Local Community Fund and Chippenham and Villages Area Board. And we were delighted to be recognised by the National Lottery Community Fund, who awarded us a significant new three-year grant, giving us valuable support towards our counselling service for the immediate years ahead. why.. why...
We Hear You has greatly benefitted from community support in the 2024/25 financial year, with some amazing events. We are incredibly grateful to our many supporters who give their time and energy to fundraising for WHY. What we do makes a real difference to local people facing the hardest times of their lives and we couldn't do this without this vital support. In 2024/25, our community of supporters continued to show incredible commitment, creativity and generosity. Highlights included our ambassador Rachel Clark's 366 for WHY challenge, which engaged over 5,000 participants and raised £14,500, and the Bupa Dental Care Area 14 Rowing Challenge, which raised a phenomenal £32,656 thanks to match funding. We were also chosen as the beneficiary for Team Mulberry's Coast-to-coast challenge, raising £15,000, and celebrated our 30th anniversary in style with the Bowties and Pearls Ball and charity auction, which together raised £17,477. £128,652 In total, our supporters raised an outstanding £128,652 for WHY over the year. From ultra runs and marathons to quizzes, bike rides and bake sales, hundreds of individuals, businesses and community groups rallied to support WHY, spreading awareness of our work in ways we could never achieve alone.
WHYinwork WHYinwork is a vital traded service developed by We Hear You, aimed at supporting employees and employers navigating cancer and life-threatening conditions in the workplace. Launched in 2023/24, WHYinwork builds on WHY'S 30 years of specialist experience to deliver counselling, therapeutic support, training, and clinical supervision. WHYinwork, our traded service supporting employees and employers affected by serious illness, continues to grow as a vital source of income and impact. Designed to create a sustainable revenue stream for the charity, WHYinwork also delivers significant social value by promoting workplace wellbeing, building resilience, and reducing absence. WHYIt?wry* In 2024/25, we delivered training to 47 professionals across 31 organisations, provided ongoing counselling and clinical supervision to staff in settings such as local hospices and hospitals, and built strategic partnerships with Healthcare Conferences UK, the University of Bath, and the Federation of Small Businesses. WHYinwork is now recognised as a unique, early- to-market offer with high relevance and growing demand. Feedback has been exceptional- I Oogo of training participants reported learning something new, and all said they would recommend the course to colleagues. WHYinwork
statement of trustees, responsibilities The trustees are responsible for preparing the Trustees, Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards including Financial Reporting Standard 102: The Financial Reporting Standard applicable in the UK and Republic of Ireland {United Kingdom Generally Accepted Accounting Practice). The law applicable to charities in England and Wales requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charity and of the income and expenditure of the charity for that period. In preparing these financial statements, the trustees are required to: select suitable accounting policies and then apply them consistently; observe the methods and principles in the Charities SORP,. make judgements and accounting estimates that are reasonable and prudent; state whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements; and prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charity will continue in business. The trustees are responsible for keeping sufficient accounting records that disclose with reasonable accuracy at any time the financial position of the charity and enable them to ensure that the financial statements comply with the Charities Act 2011, the Charity (Accounts and Reports) Regulations 2008 and the provisions of the trust deed/constitution. They are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. Signed: JL Anne Montague, Chair of Trustees Ih 25 September 2025 21
Independent Examiner's Report Independent examiner's report to the trustees of We Hear You. I report to the trustees on my examination of the accounts of We Hear You (the Charity) for the year ended 31 March 2025. Responsibilities and basis of report As the charity Trustees of the Charity, you are responsible for the preparation of the accounts in accordance with the requirements of the Charities Act 2011 {'the Act'i. I report in respect of my examination of the Charity's accounts carried out under section 145 of the 2011 Act and in carrying out my examination I have followed all the applicable Directions given by the Charity Commission under section 145{5) Ibl of the Act. Independent examiner's statement Since the Charity's gross income exceeded £250,000 your examiner must be a member of a body listed in section 145 of the 2011 Act. I confirm that l am qualified to undertake the examination because l am a member of the Institute of Chartered Accountants in England and Wales, which is one of the listed bodies. I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination giving me cause to believe that in any material respect: accounting records were not kept in respect of the Charity as required by section 130 of the Act., or the accounts do not accord with those records; or the accounts do not comply with the applicable requirements concerning the form and content of accounts set out in the Charities {Accounts and Reports) Regulations 2008 other than any requirement that the accounts give a 'true and fair view which is not a matter considered as part of an independent examination. I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached. cjtkkn LLyto>t Joshua Kingston Bsc., ACA Burton Sweet Chartered Accountants The Clock Tower 5 Farleigh Court Old Weston Road Flax Bourton Bristol BS48 1 UR th Date: 25 September 2025 22
WE HEAR YOU CONSOLIDATED STATEMENT OF FINANCIAL ACtIVlTIES Ilncluding Income & Expenditure Account) YEAR ENDED 31 MARCH 2025 Unrestricted Unrestricted General Designated Funds Funds Total Funds 2025 Total Funds 2024 Restrirted Funds Note Income from: Donations, grants and legacies Charitable activities Other trading activities Investments 179,a44 26,362 39,573 3.451 222,079 401,523 26,362 39,573 3,451 329,477 6,497 106,704 3,783 Total income Expenditure on.. Raising funds Chariiable activities 118.501 98.336 29,218 192,861 147,719 291,197 186,823 354,459 Total expenditure Gainslllossesl on investments Net incomellexpenditurel Transfer5 belween funds 23 Net movement in fund5 before taxation Total funds at l April 2024 23 33.9al 33.9dl 128.762 Total funds at 31 March 2025 23 65.93d 65,934 33.941 The group has no recognised gain5 or losse5 other than the resulis for the year as sel oul above. The notes on pages 27 to 41 form part of these financial 5taternents See note 12 for fund-accourbtirbg compaiative figures 23
WE HEAR YOU CHARITY STATEMENT OF FINANCIAL ACTIVITIES Ilncluding Income & Expenditure Account) YEAR ENDED 31 MARCH 2025 Unrestricted Unrestrirted General Designated Funds Funds T otal Funds 2025 Total Funds 2024 Restrirted Funds Note Income from: Donations, grants and legacies Charitable activities Other trading activities Investments 179,a44 26,362 39,573 3.451 222,079 401,523 26,362 39,573 3,451 331,387 6,497 84,389 3,766 Total income 248 830 222 079 470 909 426 039 Expenditure on.. Raising funds Chariiable activities 118.501 98.336 29,218 192,861 147,719 291,197 169,130 354,459 Total expenditure 222,079 438 916 523 589 Net incomellexpenditure) Transfer5 between funds 23 (42.128) Net movement in funds Total funds at l April 2024 23 33.9al 33.941 173.619 Total funds at 31 March 2025 23 The group has no recognised gain5 or losse5 oiher Ihan the results for the yea¥ a5 Sel oul above. All ol the activilie5 of ihe group are classed as conlinuing The notes on pages 27 to 41 form part of these financial 5taternents See note 12 for fund-accounting comparative figures 24
WE HEAR YOU BALANCE SHEET AS AT 31 MARCH 2025 Group 2025 Charity 2025 Group 2024 Charity 2024 Note Fixed assets Tangibleassets Investments Current assets Stock Debtors Cash at bank and in hand Creditors.. amounts falling due 731 30,169 118,964 731 30.167 118,964 2,097 51,627 144,432 2,097 51,625 144,432 16 within one year 17 159.950) 159,9501 1126,8511 1126,8511 Net current assets 89,914 89,912 71,305 71,303 Total assets less current liabilities 89.914 89,914 71,305 71,305 Creditors.. amounts falling due after more than one year 17 (23.980) 123,980) 137,3641 (37,364) Net assets Fund5 Unrestricted funds General funds Non-charitable trading funds 65.934 65,934 33.9dl 33.941 Restricted funds 24 Total funds 65,934 65,934 33.941 33,941 These financial slalemenls were approved by the Trustees on 25th September 2025 and are signed on their behalf by.. Anne Monlague Chair The notes on pages 27 to 41 form part of these financial 5taternents 25
WE HEAR YOU GROUP CASH FLOW STATEMENT YEAR ENDED 31 MARCH 2025 2025 2024 Note Net cash outflow from operating activities Non-operating cash flows: 20 (22.841) 174.655) Investing activities Investment income Loans repaid Net cash outflow lor the 3,451 16.078) 125,468) 3,783 121,8371 192,7091 21 year Charity law prohibits the use ol nel cash inflows on any endowed or other restricted fund to ollsei net cash outflows on any fund outside ils own objects, except on special auihoriiy. In practice ihis resiriction has noi had any effect on group cash flows for the year. he notes on pages 27 to 41 form part of these financial statement5 26
WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2025 Accounting policies Basis of preparing the financial statements The financial statements have been prepared in accordance wilh the historical cost convenlion (except for investments which have been included at fair value) and in accordance wilh the Slatemenl of Recommended Practice= Accounting and Reporting by Charities preparing their accounts in accordance with the Financial Reporting Standard applicable in ihe UK and Republic of Ireland IFRS 102) issued in October 2019 and the Financial Reporting Standard applicable in ihe United Kingdom and Republic of Ireland (FRS 102) and the Charities Act 2011 and UK Generally Accepled Practice as il applies from l January 2019. The accounts (financial slalemenls) have been prepared lo give a'lrue and lairf view and have departed from the Charities (Accounts and Reports) Regulations 2008 only lo the extent required to Pfovide a'true and fair view,. This departure has involved following Accounting and Reporting by Charities: Statement ol Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic ol Ireland IFRS 1021 issued in October 2019 rather than the Accountino and Reporting by Charities: Statement ol Recommended Practice effective from l April 2005 which has since been withdrawn. The charity is a public benefit enliiy as defined under FRS102. The Trustees consider that there are no material uncertainties about the charity's ability to continue as a going concern, despite the significant unceriainly around public fundraising being caused by the current cosi ol living crisis. Whilst the Trustees acknowledge there may be challenges around communiiy fundraising and corporate giving as an impact ol ihis, the charity has sufficient reserves to be able to meei ihese challenges and has considered these impacts within its reserves policy. Basis of consolidation The Con501idatedStatement of Financial Activities (SOFA). Cor)solidated Balance Sheet and Consolidated Statement ol Cash Flows con501idate the financial statements of the Charity ar)d it5 5ubsidiaries.' WHY Gallery Ltd (now dissolved) and Talkativity CIC. The results of the subsidiaries are consolidated on a line by line basis. Fund accounting Generalfunds are unrestricled lunds which are available lor use al the di5crelion ol the Trustee5 in furtherance of ihe general objectives of the Charity and which have not have been designated lor other purpose5. Designated funds comprise unTeslricted funds thai have been Set aside by the Tru51ees for particular purpose5. The aim and use ol each designated fund is set out in the notes lo Ihe linancial slatemenls. Restricted lund5 are funds which are lo be used in accordance with specific reslriclions imposed by donors which have been raised by the Charity lor particular purposes. The cost ol raising and administering guch funds are charged against the specific fund. The aim and use ol each reslricied fund is set out in the notes lo the financial statements. Income Allincome is included in the Statement ol Financial Activities when the Charity is legally entitled lo the income and the amount can be quanlilied with reasonable accuracy. Some grant income is deferred where the conditions lor receipt are not mel at the end of the accounting period. Income represents the lolal income receivable during the period, includingcommission on Gallery sales in the prior year, interest received, and gilt aid receipts. Income lax recoverable in relation to donations received under Gift Aid or deeds of covenant is recognised at the time ol the donation. Expenditure Allexpenditure is accounted lor on an accruals basis inclusive of any VAT which cannot be recovered and has been included under expense categories that aggregaie all c0515 for allocation to adivities. Expendiluie on raising funds include5 those incurred in tiading activities. Support costs are those costs incuiied by the charity as a whole rather than a specific piojecl or activity. Support costs have been apportioned to activities including raising fund5 on a resouice usage basis. 27
WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2025 Accounting policies Icontinuedl Charitable activities include expendilure on carrying oul counselling and supervision 5eryices and include5 boih direcl costs and support costs relating io those activilies. Governance costs are those incurred in connection with administration of ihe charity and compliance with constitutional and statutory requirements. Governance costs are included within charilable activity 5UPPOrt COStS. Tangible fixed assets Tangible fixedassets are classified as such when they have a value over £1,000 and a useful life of over one year. They are slated al cost less depreciation, which is provided at rates calculated to write off the cost of fixed assets. less their eslimaled residual value, over their expected useful lives. Tangible fixed assets - Depreciation Depreciaiionisprovidedalthefollowingannual rates in order to write off each asset over its estimated economic life. Furniiure, fillings and equipment Office equipment 20% siraighi line 20% siraighi line Investments Investmentsinsubsidiaries are valued at cost less provision lor impairmeni ai the charity level. Stocks Siocksare valued ai ihe lowei of cost and nei realisable value after making due allowance for obsoleie and slow-moving stocks. Taxation Thecharityis exempt from corporaiion lax or) ils charitable aciivities. Debtors Tradeand other debtors are recogni5ed al ihe seiilemenl amount due after any Irade discount offered. Prepaymen15 are valued al the amount prepaid after taking account ol any di5coun15 due. Cash and cash equivalents Cash al bank and cash in hand includes cash and Short lerm highly liquid investmenls wilh a short maturity of three months or less from the date ol acquisition or opening of the deposil or Similar account. Creditors Creditors and provisions are recognised where ihe charily ha5 a present obligation resulting from a pasl event that will probably result in the Iransler ol funds to a third party and the amount due to seiile Ihe obligation can be measured or eslimated reliably. Creditors and provisions are normally recognised al their seiilemenl amounl alter allowing lor any discounts due. Donations and legacies Group & Charity Unrestricted Unrestricted General Designated Funds Funds Restrirted Funds Total Funds Total Funds 2025 2024 Donations Grants Non-government grants 162.944 162,944 106,243 16,500 222,079 238,579 225,144 Charity sub-total Non-government granls Inter-group eliminations Group donation5 and legacie5 1.801 {3.711) Income Irorn donations and legacies in the prioiyear has been dassed as unteslricted general funds excepi for non-government grant5 of £198.664 which were restricted. 28
WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2025 ncome romc arita Group & Charity e activities Unrestricted Unrestricted General Designated Funds Funds Restrirted Funds Total Funds 2025 Total Funds 2024 Counselling and supervision 26,362 26,362 6,497 Group & Charity total Income from charitable activities in the prior year has been classed as unrestricted genefal funds. Income from.. Other trading activities Group & Charity Unrestricted Unrestricted General Designated Funds Funds Restritted Funds Total Funds 2025 Toial Funds 2024 Merchandising income Management fee income - subsidiaries Event income Rental income Other income 304 304 950 5.625 55.073 7.743 14,998 22.545 6.872 9.852 22,545 6.872 9.852 Charity 5ub-toLIl Gallery 5ale5 39.573 39.573 84.389 27.940 Subsidiaries Sub-total 27.940 Inter-group eliminalions (5,625) Group income from other trading activitie5 39.573 39.573 106,704 Income from other trading activities in the prior year a5 eenc ass as unreglric genera un Investment Income Group & Charity Unrestricted Unrestricted General Designated Fund5 Funds Restrirted Funds Total Funds 2025 Total Funds 2024 Interest received Charity sub-total 3.451 3,451 3,766 3,766 Interest received Subsidiaries sub-total 17 3,783 3.451 Investment income in the prior year has been classed as unrestticted general funds. 29
WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2025 Expenditure on.. Raising funds Group & Charity Total Funds 2025 Total Funds 2024 Direct costs Direct fundraising costs Fundraising salaries Direct retail costs Retail salaries Support costs Inole 8) a8,329 84,919 35,715 91,223 40 5,291 36,861 14,471 Charity sub-total Cost of goods sold Wages and salaries Overheads - subsidiaries Management charge Charitable donation to parent 5,267 14,883 (2,457) 5,625 3,711 Subsidiaries sub-total Inter-group donation Inter-0p eliminations (3.711) (5.625) Group expenditure on raising funds Expenditure on.. Charitable activities Group & Charity Support Costs (Note 81 Direct Costs T otal 2025 Counselling and supervision Salaries and wages Other cog19 162,602 52,960 aO,928 34,707 203,530 87,667 215,562 291197 Prior year comparative Support Costs (Note 81 Direct Costs T otal 2024 Counselling and supervision Salaries and wages Other costs 145,85 9 100,590 66,485 41,521 212,344 142,115 30
WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2025 Support costs Charity Raising funds Charitable activities Total 2025 Rent, rates, light and heat Housekeeping Repairs and maintenance Insurance Office costs IT and computer costs Subscriptions Legal and professional lees Ac c ounianc y Bank charges Siall trainin& recruilmenl and other expenses Wages and salaries Governance costs Independent examiner's fee Independent examiner - other services 4,253 183 18 485 471 12,759 549 54 1,455 2,713 17,012 732 72 1,940 3,184 li i 2,888 28 210 608 491 138 4.698 8,664 199 1,188 926 2,784 896 40,928 11,552 227 1,398 1,534 3,275 1,034 45,626 882 882 1,638 1,638 Prior year comparative Raising funds Charitable activities Total 2024 Rent, rates, lighi and heal Housekeeping Repairs and mainlenance Insurance Office cos15 IT and computer costs Subscriptions Legal and professional lees Accountancy Bank charges Stall trainin& recruilmenl and other expenses Travel and enlerlainmenl Wages and salaries Governance costs Independent examiner's fee Independent examiner- other services 5,911 232 286 322 55 1,478 58 91a 824 348 458 26 25,949 17.733 695 857 967 1.099 4,433 521 5,179 1,067 1,970 3,378 26 66,485 23.644 927 l.Id3 1.289 1,154 5,911 579 6,093 1,891 2,318 3,836 52 92,434 1,260 2,340 1,260 2,340 Support costs are split between fundraisin2 Costs and charitable activity costs based upon usage. Only expenditure in the charity is considered to be suptN)rt costs and able to be alICated between charitable activities and fundraising costs. 31
WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2025 Net incomel lexpenditurel This is Stated after charging: Gr oup 2025 Charity 2025 Group 2024 Charity 2024 Depreciation of tangible lixed assets Independent examiner's fee Independent examiner- other SeiceS 1,49a 1,260 3,444 882 1,638 882 1,638 1,260 2,340 There were no TrLtstees' remuneration or other benelils for the year ended 31 March 2025 nor for the period ended 31 March 2024. The total Trustees, expenses paid during the year ended 31 March 2025 io one12024: one) trusiee lor the purchase of Christmas items were £121.2012024: £54). The total Trustee, key management personnel and other relaied party donations in the year were E20012024.' £530). 10 Staff costs and numbers The aEgreÉate payroll costs were: Group 2025 Charity 2025 Group 2024 Charity 2024 Wages and salaries Social securily costs Employers pension Redundancy cosls 269.341 15.970 7.835 269,341 15.970 7.835 312.197 19.262 8.986 14.222 298.039 18.814 8.729 14.222 The average weekly number ol employees during the year, calculated on the basi5 01 average headcounl. was as follows.. Group 2025 No. Charity 2025 No. Group 2024 No. Charity 2024 No. Management and adminislralion other stall io io li io No employee received emoluments of more than £60.000. The key management personnel for 2025 received employee benefits lotalled EIIO.839 (2024.. E145,584) for the Group & Charity. 11 T axation The charity is exempt from corporation tax as all its income is charitable and applied for charitable purposes. The charity's former trading subsidiaries, WHY Gallery Ltd Idissolved) and Talkatiwiy CIC (dormant), attracted corporation tax only to the extent ihat profits remained within them lo grow their activities. 32
WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2025 12 Comparative Statement of Financial Activities Gr oup Unrestricted Unrestrirted General Designated Funds Funds Total Funds 2024 Restricted Funds Income from.. Donations and legacies Charitable activities Other trading activities Investments 130,813 6,497 106,704 3.783 198,664 329,477 6,497 106,704 3,783 Total income Expenditure on.. Raisinglunds Charitable activities 177,043 165,575 9.780 188,884 186,823 354,459 Total expenditure Net incomellexpenditurel and net movement in funds 194,821) (94,821) Transfers between funds 36.500 136,5001 Net movement in funds before taxation (58.321) {36.5001 (94.821) Total fund5 at 1 April 2023 92.262 36.500 128.762 Total fund5 at 31 March 2024 33.941 Charity Unrestricted Unrestricted General Designated Funds Fund5 Total Fund5 2024 Restricted Fund5 Income from.. Donations and legacies Charitable aclivitieg other trading activities Investments 132,723 6,497 84,389 3,766 198,664 331,387 6,497 8a,389 3,766 Total income Expenditure on.. Raisinglunds Charitable activities 159,350 165,575 9.780 188,884 169,130 354,459 Total expenditure 198 664 Net incomellexpenditurel and net movement in funds (97,550) 197,550) Transfers between funds (5,628) 136,500) 142,128) Net movement in funds 1103.178) 136.500) 1139.6781 Total fund5 at 1 April 2023 137.119 36.500 173.619 Total fund5 at 31 March 2024 33.941 33
WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2025 13 Tangible fixed assets Group Furniture. fittir)gs ar)d equipment Computer equipment Totals Cost At l April 2024 At 31 March 2025 14,208 14,208 Depreciation At l Apri12024 14,208 14,208 Al 31 March 2025 Net book value At 31 March 2025 AI 31 March 2024 Charity Computer equipment Totals Cost At l Apiil 2024 At 31 March 2025 14.208 14.208 Depreciation At l Apri12024 14.208 14.208 At 31 March 2025 Net book value At 31 March 2025 At 31 March 2024 14 Fixed asset investment5 Charity Unlisted securities Total 2025 Total 2024 Shareholding in WHY Gallery Ltd Shareholding in Talkativity CIC WHY Gallery Ltd (Company No. 11166509) was a wholly owned subsidiary of We Hear You, a charitable incorporaied organisation. In the prior year, the directors decided to dissolve the company as part of a voluntary strike off. A summary of ihe trading results lor the subsidiary is set out in note 15. Talkativily CIC (Company No. 14164907) is a wholly owned subsidiary of We Hear You, a chatitable incorporated organisalion. In the prior year inteicompany balances were wrillen off resulting in all assets and liabilities being transferred to We Hear You. After ihe tran51er Talkativity CIC became a dormanl cotnpany. A sumwnary of ihe trading result5 for ihe subsidiary is Set oul in note 15. 34
WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2025 15 Principal subsidiaries Percentage Principal shareholding activity Company name Country England and Wales England and Wales WHY Gallery Lid (dissolved YE 202a) loo% Relail sales in commercial art galleries Talkativily CIC (dormant) loo% To carry on aclivities which benefit the community and in particular (without limitation) lo provide a counselling service. WHY Gallery Ltd Year ended Year ended 31 31 March March 2025 2024 Turnover Cost ol sales Gross profit Administrative expenses Interest payable and similar charges 29,758 15,2671 24,491 121,339) (4231 Profitlllossl on ordinary activities before taxation Taxo n proliilloss on ordinary activities Profitlllossl for the period Retained earning5 brought forward Prolitl(lossl lor the period Retained earnings cairied forward (2.729) 2.729 Talkativity CIC Year ended Year ended 31 March 31 March 2025 2024 Turnover Cost o15ales Gross profit Administrative expenses Interest payable and similar charges Profitllloss) on ordinary activities before taxation Taxo n prolillloss on ordinary activities Profitlllossl for the period Retained earnings brought lorward You Transfer to We Hear Prolitl(lossl for the period Retained earnings carried forward 142,1281 42,128 16 Debtors Gr oup 2025 Charity 2025 Group 2024 Charity 2024 Trade debtors Prepayments and accrued income Other debtors 3.243 26.924 3,243 26,924 25,564 26.061 25,564 26,061 35
WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2025 17 Creditors- amounts falling due within one year Gr oup 2025 Charity 2025 Group 2024 Charity 2024 Amounts falling due within one year Trade creditors Social security, pensions and other taxes Accruals and deferred income Loans and borrowings 6.393 7,234 32,939 13,384 6,393 7,234 32,939 13,384 5,277 6,a83 109,013 6,078 5,277 6,483 109,013 6,078 19 Amounts falling due after more than one year Loans and borrowings 19 23.980 23,980 37,364 37,364 19 Loans and borrowings Group 2025 Charity 2025 Group 2024 Charity 2024 Current loans and borrowings Resonance l oan 13.384 13.384 6,078 6,078 Non-current loans and borrowings Resonance l oan 23.980 23.980 37.364 37.364 20 Reconciliation of net movement in funds to net cash inflow from operating activitie5 Gr oup Slalement of FinanciaiActivities'.Netmovemenlinfunds 2025 2024 31,993 (3,451) (94,821) 13,7831 1,494 2,482 56,144 (38,367) 2,196 Investment income Depreciation Impairment on fixed assels (Decrease) I Increase in non-loan creditors Decrease l (Increase) in debtors Decrease in stock 174.207) 21,458 1,366 Net cash inflow from operations 36
WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2025 21 Analysis in changes in cash and net debt during the year 2025 2024 Change Cash at bank and in hand Net debt 118.964 137,364) 144.a32 143,442) (25,468) 6,078 100,990 (19,390) 2024 2023 Change Cash at bank and in hand Net debt 144.432 (43,442) 237,141 165,2791 192,709 ) 21,837 100 990 171,862 170,872 22 Operating Leases At 31 March 2025 the charity had total commitments under non-cancellable operating leases, in relation to premises, as sel out below: Group 2025 Charity 2025 Group 2024 Charity 2024 Within one year Between two to five years 13.500 13.500 13.500 13.500 13.500 13.500 37
WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2025 23 Movement in funds Group & Charity At 1Apr 2024 At 31 Mar 2025 Gainsl 110sses} Income Expenditure T ransfers Restricted Funds Lottery Frome Community Lottery Pink Ribbon Foundation Macmillan Awards for all Reach Suicide Prevention Trowbridge Area 8oard Wiltshire Community Foundation Wilishire Area 8oard Youih with a Future NHS BSW ICB Resonance Quartei Fence Club Frome Town Council Co-op RUH Charities ToEeiher Somerset Comrnunity Foundation Hospital Saturday Fund Festival Medical Chippenham Borough Lands 22,164 100 6,000 5,513 9,708 3,780 79,909 2,942 5,000 1,667 2,000 31.333 20.438 3,267 498 2,000 soo 10.985 5.OlJO 2.000 6.276 1.000 (22,164) (iooi 16,0001 15,5131 19,7081 13,7801 179,9091 12,9421 15,0001 11,6671 12,0001 131,3331 120,4381 13.2671 (4981 (2.0001 (5001 110.9851 Is.0001 (2.0001 16.2761 11.0001 222.079 Unrestricted funds Generallund 33,9ai 2a8.830 (216,8371 65,934 Unrestricted funds subtolal 33,9al 2d8,83 (216,837 65,934 Charity funds Talkalivily CIC Inter- group eliminations 33,941 470,909 (a38,9161 65,934 Total funds (Group) 33,941 470,909 65,934 38
WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2025 23 Movement in funds {continuedl Previous year Group & Charity At 1Apr 2023 At 31 Mar 2024 Gains/ 110sses} Income Expenditure Transfers Restricted Funds Lottery Frome Community Lollery St Johns Pink Ribbon Foundation Si James Trust NHS Charities Together (NHSCT) NHS NSW Resonance Macmillian Awards lor all Merrell Fund Reach Suicide Prevention SWAG Trowbridge Area 8oard Wiltshire Community Foundalion Youth with a Future 42.348 142,348) (4801 (7,5001 14,5001 (5001 117,2381 141,6561 16,0101 129,3451 (8741 15,0001 13,7801 110.0911 125.0001 (6751 11.6671 (2.0001 7.500 7,500 4,500 500 17,238 41.656 6,010 29.345 874 5,000 3,780 10.091 25.000 675 1,667 (7.500) 22,990 6,010 (22,990) 16,0101 Unrestricted funds General funds Generallund 137.119 227.37S (32d.9251 132a.9251 (5.628) 33.941 Unre51ricted funds subtolal 137.119 227.375 (5.628) 33.941 Charity fund5 173.619 a26.039 1523.5891 (42.128) 33,941 WHY Gallery Lid Talkalivily CIC Inter-group eliminations (2.729 (a2,128 29.758 (27.0291 42,128 (9,3361 9.336 20,a22 Total funds (Group) Restricted funds Lollery- the fund is restricted by the location and timingof Servi5. Frome Community Lottery- funds are restricted to be used in the geographical area ol Frome. Sl Johns - this fund is restricted for WHY ouid(M)rs and Men WHY. Pink Ribbon Foundation - restricied io Breast Cancer counsellinE. St James Trust- geographically resiricied io Trowbridge. NHS Charities Together (NHSCT) - NHS Charities Togeiher money. restricted to BANES. NHS NSW- NHS Charities Together money, restricied to BANES. Resonance- lo fund business developmeni work. Macmillan - Geographically reslricted to Swindon. Awards for all- this fund is reslricted to ABI specific counselling and training. Merrell Fund This fund is restricted by setvice. Reach - This fund is resiricted to bu5ine55 development work. Suicide Prevention - This fund 15 restiided io wotk 5UPPOrting clients at risk SWAG- This fund is restricled by location ol services. Trowbridge Area Board - This fund is restricted by location ol service5. Wilishire Community Foundation - To fund fundraising resource focused on Wilishiie. Youth with a Future- This fund is restricled to children's & young peoples setvices. Somerset Community Foundation- lunds are re51ricted to be used in the geographical area of Somerset. Fence Club- fund5 are restricted to toys and materials foi children's coun5elling including décor in counselling room. 39
WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2025 23 Movement in funds Icontinuedl Restricted funds (continued} Hospital Saturday Fund - this fund is restricled io foreign languaee supp)rt. Wiltshire Area Board - Restricted by the localion ol services. NHS BSW ICB - Restricted by the location ol services. Quartet - Restricted by the location of services. Frome Town Council- Restricted lo C&YP services. Co-op- Restricted io purchase ol art materials. RUH Charities Together - Resiricted by the I(atiOn of services. Festival Medical - Restricted funding received lor a Woodland Wellbeing service. Chippenham Borough Lands - Restlicied by Icall0 of services. 24 Analysis of net assets between funds Restricred Designated Unrestricted funds funds funds 2025 T otal Fixed asset investmenis Cash at bank and in hand Other net asseisllliabilities) 118,964 118,964 153.0321 65.934 153,032) 65.934 Charity Talkativily CIC Group Previous year Restricted Designated Unrestricted fund5 fund5 funds 2024 T otal Fixed assel inve51menls Cash at bank and in hand other net asselsllliabililies) laa,d32 (110,493) Idd.432 1110,a931 Charity WHY Gallery Lid Talkalivily CIC Gr oup 40
WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2025 25 Related party transartions There were no further Iransaclions wiih trustees and oiher related parlie5 Other than those disclosed elsewhere in the financial statements. 26 Gr oup The Directors made the decision on 24 December 2023 to dissolve the subsidiary WHY Gallery Ltd which ceased trading in the year and has since been dissolved Ico. number 11166509). Talkativity CIC (co. number 141649071 ceased trading activities in 2023 and became dormant. 41
WE HEAR YOU MANAGEMENT INFORMATION YEAR ENDED 31 MARCH 2025 The following pages do not form part of the statutory financial staiements which are ihe subject ol the examiner's feporl on page 22 42
WE HEAR YOU CHARITY DETAILED STATEMENT OF FINANCIAL ACtIVlTIES YEAR ENDED 31 MARCH 2025 Total Funds 2025 Total Funds 2024 Income From.. Donations and legacies Donations Grants 162,944 106,243 Non-government grants 238,579 225,144 401,523 331,387 Investment income Interest received 3,451 3,766 3,451 3,766 Charitable aciivities Counselling and supetvision 26,362 6,497 26,362 6,497 Other irading activities Merchandising income Managemeni fee income - subsidiaries Event income Rental income Other income 304 950 5.625 55.073 7.743 14.998 22.545 6.872 9.852 Total income 470.909 43
WE HEAR YOU CHARITY DETAILED STATEMENT OF FINANCIAL ACtIVlTIES YEAR ENDED 31 MARCH 2025 Total Funds 2025 Total Funds 2024 Expenditure on.. DirectRaising Funds C osls Fundraising salaries and wages Other direct costs Direct retail costs Retail salaries 8a,919 48,329 91,223 35,715 40 5,291 Direct CharitableActivities Costs Counselling and supetvision Salaries and wages Oiher direct costs 162,602 52,960 145,859 100,590 Support Costs Rent, rates. lighi and heat Housekeeping Repairs and mainienance Insurance Office cosls IT and computei costs Subscription5 Legal and professional lee5 Ac c ountanc y Bank charEes Stall trainin& recruitmenl and other expenses Travel and entertainment Wages and salarie5 Governance costs - charity Independent examiner's fee Independent examiner - other services 17,012 732 72 1,940 3.184 11.552 227 1.398 1.534 3.275 1.034 23,644 927 1.143 1.289 1.154 5.911 579 6.093 1.891 2.318 3.836 52 45.626 92.434 882 1,638 90,106 1,260 2,340 144,871 523,589 Total expenditure 438,916 Net lexpenditurellincome 44
Thank you We Hear You {WHY) 14-15 North Parade Frome Somerset BAII IAU infoOwehearyou.org.uk 01373 455 255 wehearyou.org.uk Reglstered wlth FR FUNDRAISING REGULATOR