4r you
Canc•r
Couns•lllng
Trustees, annual
report and
accounts
2024/25
We Hear You is a Charitable Incorporated Organisation
{CIO) Registered Charity
No. 1156001

Contents
Welcome
Our vision, mission and values
Reference and administrative details
Our team
Governance and organisational management
10
Risk management
Achievement and performance overview
Our services
18
Fundraising
21
statement of Trustees, responsibilities
22
Independent Examiner's report
23
Consolidated statement of financial activities
24
Charity statement of financial activities
25
We Hear You balance sheet
26
Group cash flow statement
27
Notes to the financial statements

Annual Report
and Accounts
The Board of Trustees present their annual report and the
Independent Examination by a qualified accountant of the charity for
the year ended 31 st March 2025.
Governing document
We Hear You is a Charitable Incorporated Organisation (CIO)
adopted on I st April 2014, amended by a special resolution of its
members on 22nd January 2015. The charity is governed by its CIO
constitution.
Independent Examiner
Josh Kingston, Bsc., ACA, Burton Sweet Limited, The Clock Tower, 5
Farleigh Court, Old Weston Road, Flax Bourton, Bristol, BS48 1 UR
Bank
CAF Bank Limited, 25 Kings Hill Avenue, West Malling, Kent, MEI 9 4JQ
We Hear You (WHY) provides professional counselling and emotional
support across Somerset, Bath and North East Somerset, and Wiltshire
for anyone affected or bereaved by cancer and life-threatening
conditions - including patients, families, friends, and carers.
The objective of the charity is for the public benefit by provision of
support through solo and joint counselling, mindfulness, art and drama
therapy, nature connection therapy, social groups, and signposting.
All support is delivered by qualified, experienced counsellors working
within the ethical standards of the British Association for Counselling
and Psychotherapy {BACP) or equivalent professional bodies.
As a BACP organisational member, WHY adheres to its Ethical
Framework for the Counselling Professions {2018).

Welcome
Welcome to the Trustees Annual Report for 2024/25.
why.
In 2024, we proudly celebrated 30 years of We Hear
You (WHY). Our Ambassador Rachel Clark began the
year with her "366 for WHY fundraising challenge,
running a mile every day and inviting others to join.
We ended the year in style with our "Bow Ties and
Pearls" Anniversary Ball.
Founded in 1994 to provide emotional support for
people affected by cancer, WHY now offers
professional counselling to adults, children, and young
people across Somerset, Bath and North East
Somerset, and Wiltshire. We support anyone affected
by life-threatening conditions, including families and
carers.
Our founder, Jill Miller (1944-2019), was a source of
strength, compassion, and inspiration. Her vision and
values remain at the heart of WHY'S work today.
This year marked a major turning point. After pausing
new referrals in October 2023 due to financial
pressures, we were able to reopen in May 2024. The
pause gave us space to review our funding model in
the face of rising costs and reduced charitable
income.
To ensure sustainability, we introduced a £15 fee per
counselling session in July 2024 for those who could
afford it- while keeping services free for anyone who
can't. This change, supported by our community,
helps protect WHY'S long-term future.

We launched a new strategy in April 2024, shaped by
feedback from clients and the wider community. This
included restructuring our service team to increase
access to I:1 counselling while continuing key groups
like WHYgrow, Coffee Connections, and Bereavement
Help Points. As a result, we've supported more people
and reduced waiting times.
2024 also saw the launch of WHYinwork, a new social
enterprise delivering workplace training on supporting
employees with cancer and serious illness. Profits are
reinvested into our core services, offering a
sustainable income stream - and early results are
encouraging.
Every day, we see the real impact of our work. As one
client shared:
"Being diagnosed with cancer shattered my life...
Thanks to my counsellor at WHY, I've found hope,
healing, and a renewed sense of peace. It's been
truly life-changing.
Thank you to everyone who made this year possible -
staff, volunteers, supporters, and our community. We
look forward to the next chapter in WHY'S journey.
Anne Montague, Chair of Trustees
Lucy Kitchener, Chief Executive Officer

Our vision,
mission and values.
Our
Vision
Our vision is a future where access to high-quality
therapeutic support is available when and where it is
needed, for everyone affected by cancer and life-
threatening conditions.
Our
Mission s
Our mission is to provide therapeutic support for children,
families, and individuals in Bath and North East Somerset,
omerset. and Wiltshire who are affected directly or
indirectly by cancer and life-threatening conditions.
Our
Values
At We Hear You, empathy is at the heart of everything
we do, ensuring that every individual feels seen, heard,
and supported during their most challenging times.
We work collaboratively with communities,
professionals, and supporters to extend the reach and
impact of our counselling and therapeutic services.
Integrity drives us to act with honesty and transparency,
building trust with those who rely on our support.
We treat everyone with respect, honouring their unique
experiences and needs while creating safe and
supportive spaces for healing.
Inclusivity is fundamental to our approach, as we strive
to ensure that everyone. regardless of their background
or circumstances, has access to the care and
understanding they deserve.

Reference and
administrative details
Charity name: We Hear You (WHY)
Charity no: 1156001
Registered address: 14-15 North Parade, Frome,BAI I IAU
Board of Trustees
Anne Montague- Chair
Ben Price (resigned 28/1212024)
Darren Irwin
Laura Fenson {appointed 19111 /2024)
Mollie Mountford (appointed 16101 /2025)
Nick Harris (appointed 19/11120241
Rachel Notley - Treasurer
Tessa Warry
Tony De Jaeger (resigned 19111 /2024)
Wayne de Leeuw- Vice Chair (resigned 19/11120241
Appointment and training of Trustees
The charity's members are its Board of Trustees, numbering bekneen
three and ￿e1Ve. Trustees may serve up to three consecutive four-
year terms, with the current limit of twelve years introduced in May
2022 {previously eight years).
Trustees are appointed or elected by the Board following open
advertisement and interview. The Board aims to reflect the charity's
diverse stakeholders and required expertise, conducting annual skills
and diversity audits to guide recruitment. When specific skills are lost
or needed, individuals may be invited to stand for election.
New trustees receive a full induction from existing trustees and senior
staff, including a comprehensive information pack covering statutory
duties, governance, and policies.

Our Team
Caroline Hukins, Counsellor (to 07/06/2024)
Claire Walker, WHYinwork Business Manager
Felicity Lunn, Counsellor (from 02/12/2024)
Gwen Rogerson, Counsellor (to 30/04/2024)
Hayley Sabran, Office and Finance Administrator (from 06/01 /2025)
James Richards, Head of Fundraising (from 20/08/2024)
Jane Richards, Counsellor (from 08/07/2024)
Joseph Cleaver, Head of Counselling (from 02/07/2024)
Julia Penrose, Counselllor (from 30/09/2024)
Kateland Burbidge, Counsellor (from 09/10/2024)
Lisa Darby, Marketing and Communications Officer (to l 0/10/2024)
Lottie Ardershir, Volunteer Co-ordinator (to 23/09/2024)
Lucy Kitchener, Chief Executive Officer
Mark Besley, Office and Finance Administrator (to 20/11 /2024)
Molly Whittock, Service Administrator
Peter Darby-Knight, Therapist (tol 2/07/2024)
Rachel Clyburn, Therapist (from 03/06/2024)
Rachel Jackson, Counsellor (from 01 /09/2024)
Robbie Newton, Community Fundraiser (from 15/04/2024)
Ruth Gait, Counsellor

Governance and
organisational
management
The Board of Trustees met seven times during the year ending 31 st
March 2025, where they determined and approved the strategy and
budget and reviewed the charity s performance.
Trustees have delegated the day-to-day management of We Hear
You to the Chief Executive Officer who, with support from the team, is
responsible for delivering the approved strategy.
Public benefit
The Board of Trustees confirm they have had regard to the Charity
Commission's guidance on public benefit and have complied with
their duty under section 4 of the Charities Act 2011 when reviewing
the charity's aims and objectives; and in implementing current and
planning future activities.
The Charities Act 2011 sets out 13 different aims which are recognised
as charitable purposes, and We Hear You meets two of those aims, in
particular: the advancement of health and the relief of those in need
by ill health or disability.
We have referred to the guidance contained in the Charity
Commission's general guidance on public benefit when reviewing our
aims and objectives. In particular, all of the services provided to
patients, families and carers can be accessed free of charge, and
available to all members of the public in the area served by We Hear
You who meet the referral criteria.

Risk
Management
The Board of Trustees have considered the major risks to which the
charity is exposed and have established procedures including a risk
register to identify, mitigate, and manage those risks. All risks are
reviewed regularly at trustee meetings. Staff complete regular
safeguarding training. There are annual updates to policies and
procedures, and all staff are expected to read and consider these
annually. Risks are broken down into areas of activity; major risks are
listed below:
l.Governance
We Hear You's board has considered the risk of poor governance and
failure to direct the charity in the right way to achieve the charity's
mission. Robust processes are in place for trustee recruitment and
induction and We Hear You has a code of conduct in place for the
workforce, including trustees. We Hear You has a scheme of
delegation in place, reviewed annually, which clearly sets out
delegated authority.
Trustees review all of We Hear You's policies and procedures annually
and work closely with the CEO on the organisational strategy and
business planning. Through these robust processes, the board can
operate effectively in helping WHY stay true to its mission and vision
and set relevant objectives to implement them.
10

2.External risk
We Hear You's board has considered external risks in terms of
reputational damage, and breach of confidential data. The charity
has a robust complaints procedure and the board review complaints
and compliments regularly.
The IT security position of the charity is maintained by an external IT
support provider and quarterly processes for training and review of
permissions are in place.
3.Regulatory and compliance
We Hear You is bound to comply with the legislation and regulations
relevant to its activities and funding sources. The board has
considered the risk of inadvertent non-compliance to We Hear You's
reputation and any resulting financial penalty. To mitigate the risk, We
Hear You maintains membership of relevant national alliance bodies,
such as The National Council for Voluntary Organisations {NCVO),
follows Charity Commission updates, and maintains an operations
schedule to ensure the charity meets its regulatory responsibilities and
maintains sufficient insurance.
We Hear You's serious incident reporting, complaints and allegations
management, and whistleblowing policies ensure accountability
across the whole team.
4.Financial
We Hear You's board has considered the risks associated with failure
to maintain prudent financial reserves, failure to secure adequate
income and the need to properly assess the current and future
financial viability of the charity. An annual budget is approved by the
board and monitored regularly, with management accounts
scrutinised at each board meeting.
11

The difficulty in securing adequate income generation was identified
as a risk to the current and future viability of the charity due to the
significant reduction in income from grants in 2022/23 and 2023/24.
This remains a significant risk to the charity and is closely monitored by
trustees.
Our reserves as of 31 March 2025 were £65,934 {2024: £33,941), all of
which were unrestricted in the general fund in the current and prior
year.
The reserves policy at We Hear You allows for the event of a reduction
in funding and the opportunity to fund work that meets our aims if no
grant funding can be found. As part of our reserves policy, all monies
including restricted grants and donations received are ring fenced,
kept secure and our net current assets reflect the reserve policy and
the receipt in advance of funds to allow us to continue projects into
the next financial year. The reserves policy is reviewed annually, as
part of an ongoing business planning and budget approval process.
The level of reserves is below the Trustees, recommended range of a
minimum of £77,000 and a maximum of £260,000, following a very
challenging year which saw a reshaping of the charity to prepare us
for the future.
The focus for 2025/26 is to stabilise and create a small surplus to bring
reserves back towards the minimum policy level.
We have robust procedures in place for the authorisation of all
financial transactions and regularly review expenditure to provide up-
to-date and relevant information, maintain control and mitigate
fraud.
12

5.Operational
We Hear You has a small team and has been operating without the
member of staff responsible for financial operations since 2022/23. This
increases pressure on our treasurer, both in terms of time and an
increase in hands-on, rather than supervisory, activity. The Office and
Finance Administrator's role has been expanded to include some
day-to-day finance tasks.
2025/26 began with a new team structure, following a restructure at
the end of 2024/25, and a re-defined operational focus. This year has
been a key moment for the charity- we have taken the opportunity
to stabilise ourselves and re-build our foundation. Our sustainable
survival is our focus, and we have done all we can to protect the
charity so that we can continue to provide the much-needed support
for our clients.
As a small team, we have re-doubled our efforts during 2024/25 to
collaborate and operate with an open and supportive culture. We
are deeply committed to creating an environment where everyone
feels genuinely valued and appreciated.
13

Achievement
and performance.".
overview 2024/25.
453
322 people received counselling
I I people attended our courses
85 people attended a peer support group
35 people used our WHYinwork services
people supported
11
65Yo adults
32Y. 35Y.
bereaved
patients
22Yo children and
young people
52Y.
family members
46Y.,,.,,,,,.,
58Y.
13Y.
B&NES
of children reported
improvement in wellbeing,
30Y.
Wiltshire
44Y.
Somerset
"of Ihose in counselling. average improvement in weIbeir￿ a5
measured by the CORE Outcome Measure Tool

Our
Services
The service over the last 12 months at WHY has seen many positives. In
May 2024, the pause in being able to accept new referrals ended
and since then there has been a steady flow of new referrals through
to the service. Throughout 2024/25 we have continued to maintain a
steady wait time, with most new clients starting their counselling within
60 to 90 days of referral.
In 2024/25, we saw a significant improvement in the
wellbeing of our clients compared to 2023/24. Among
those who received counselling, adults showed an
average 46Yo improvement in wellbeing (up from 37Y.
in 2023/24), while children and young people
improved by an average of 587. (up from 39Y.), as
measured by the CORE Outcome Measure Tool.
The service has continued to offer high quality counselling to all our
clients, with a counselling team that draws from a shared passion for
the work, shared experience, and knowledge from all the various
modalities and approaches.
WHY continues to meet the needs of the wide and varied cohort of
clients we support- including those who have been recently
diagnosed, in treatment or dealing with the process of recovery; and
family members and carers affected by the complexities of emotion
which come with these deeply difficult experiences.
15

We offer a variety of approaches- one-to-one in person counselling;
couples counselling; online counselling; and counselling by phone.
We also offer specialist creative therapy facilitated by our trained art
therapists.
Our successful services in schools continue to support students in
Frome and Trowbridge, offering young people a chance to access
our support during their school day. Our counsellors providing school
services have specialisms in working with young people with
neurodiverse behaviour and adjust their therapeutic techniques
accordingly.
We have run several therapeutic courses during 2024/25 including
WHYgrow, a therapeutic gardening group for adults affected by
bereavement from cancer or life-threatening conditions. We also
launched Woodland Wellbeing in partnership with We Get It, a drop-
in group for people living with and beyond cancer which explores the
benefits of a closer connection to nature.
Our popular drop-in support group, Coffee Connections, run in
partnership with Dorothy House, continues in Frome for anyone
affected or bereaved by cancer or a life-threatening condition. Our
Bereavement Help Point, run in partnership with Dorothy House and
BaNES Carers Centre runs in Bath. This is a community-based drop-in
where all people who are bereaved are welcome to meet and talk
with others who may be experiencing similar thoughts and feelings, in
an informal and supportive setting.
16

It meant everything, the counselling. During chemo I
wouldn't have had the time or the presence of mind to
do anything, even though I knew I wasn't ok in my mind.
When it finished, that's when I thought I need to do
something about this.
It was just a real cornerstone having those sessions every
week and being able to drive there on my own and
Natalie then drive back and just have that kind of head space. I
could just go there and do something that was just for
me.
We've not come away unscathed, don't get me wrong. But it has
cushioned us and held us and helped us think through the
experiences we've had. So, if you find yourself in this situation and
you're in any doubt as to whether to pick up the phone or to fill in
the form online, don't worry, do it.
I would absolutely recommend WHY. And I think
people don't realise so much that it's not just about
having an illness yourself but also about being very
very close to it. Telling people that is available to them,
as a whole family, is so important.
Sue
I think people may have feelings of trepidation or anxiety
about approaching a counselling service. And I think
think they should feel reassured that it's an empathetic,
supportive service where they won't feel pre-judged,
and they will feel listened to. I'm so very grateful for the
support I received at WHY over those months.
Daniel
17

Fundraising
WHY continually aims to ensure our services are
financially sustainable. We know that the need for
our support is not going to reduce in the years
ahead, and we very much want to be here for
those who need us for a long time into the future.
Our income increased to £470,909 in
2024/25 compared to £426,039 in 2023/24.
Much like in previous years, approximately
50go of our income was from grants from
trusts and foundations. We were very
grateful to long-term funders, such as the
Pink Ribbon Foundation and the Souter
Charitable Trust, who renewed their support
during 2024. We were thrilled to secure
support from new funders too, including The
Arnold Clark Community Fund, The Co-op
Local Community Fund and Chippenham
and Villages Area Board. And we were
delighted to be recognised by the National
Lottery Community Fund, who awarded us a
significant new three-year grant, giving us
valuable support towards our counselling
service for the immediate years ahead.
why..
why...

We Hear You has greatly benefitted from
community support in the 2024/25 financial year,
with some amazing events. We are incredibly
grateful to our many supporters who give their
time and energy to fundraising for WHY. What we
do makes a real difference to local people
facing the hardest times of their lives and we
couldn't do this without this vital support.
In 2024/25, our community of supporters continued to
show incredible commitment, creativity and
generosity. Highlights included our ambassador Rachel
Clark's 366 for WHY challenge, which engaged over
5,000 participants and raised £14,500, and the Bupa
Dental Care Area 14 Rowing Challenge, which raised a
phenomenal £32,656 thanks to match funding. We
were also chosen as the beneficiary for Team
Mulberry's Coast-to-coast challenge, raising £15,000,
and celebrated our 30th anniversary in style with the
Bowties and Pearls Ball and charity auction, which
together raised £17,477.
£128,652
In total, our supporters raised an outstanding £128,652
for WHY over the year. From ultra runs and marathons
to quizzes, bike rides and bake sales, hundreds of
individuals, businesses and community groups rallied to
support WHY, spreading awareness of our work in ways
we could never achieve alone.

WHYinwork
WHYinwork is a vital traded service developed by We
Hear You, aimed at supporting employees and employers
navigating cancer and life-threatening conditions in the
workplace. Launched in 2023/24, WHYinwork builds on
WHY'S 30 years of specialist experience to deliver
counselling, therapeutic support, training, and clinical
supervision.
WHYinwork, our traded service supporting
employees and employers affected by serious
illness, continues to grow as a vital source of
income and impact. Designed to create a
sustainable revenue stream for the charity,
WHYinwork also delivers significant social value
by promoting workplace wellbeing, building
resilience, and reducing absence.
WHYIt?wry*
In 2024/25, we delivered training to 47
professionals across 31 organisations, provided
ongoing counselling and clinical supervision to
staff in settings such as local hospices and
hospitals, and built strategic partnerships with
Healthcare Conferences UK, the University of
Bath, and the Federation of Small Businesses.
WHYinwork is now recognised as a unique, early-
to-market offer with high relevance and growing
demand. Feedback has been exceptional-
I Oogo of training participants reported learning
something new, and all said they would
recommend the course to colleagues.
WHYinwork

statement of trustees, responsibilities
The trustees are responsible for preparing the Trustees, Report and the
financial statements in accordance with applicable law and United
Kingdom Accounting Standards including Financial Reporting Standard
102: The Financial Reporting Standard applicable in the UK and Republic
of Ireland {United Kingdom Generally Accepted Accounting Practice).
The law applicable to charities in England and Wales requires the trustees
to prepare financial statements for each financial year which give a true
and fair view of the state of affairs of the charity and of the income and
expenditure of the charity for that period. In preparing these financial
statements, the trustees are required to:
select suitable accounting policies and then apply them consistently;
observe the methods and principles in the Charities SORP,.
make judgements and accounting estimates that are reasonable and
prudent;
state whether applicable UK Accounting Standards have been
followed, subject to any material departures disclosed and explained
in the financial statements; and
prepare the financial statements on the going concern basis unless it is
inappropriate to presume that the charity will continue in business.
The trustees are responsible for keeping sufficient accounting records that
disclose with reasonable accuracy at any time the financial position of the
charity and enable them to ensure that the financial statements comply
with the Charities Act 2011, the Charity (Accounts and Reports)
Regulations 2008 and the provisions of the trust deed/constitution. They are
also responsible for safeguarding the assets of the charity and hence for
taking reasonable steps for the prevention and detection of fraud and
other irregularities.
Signed:
JL
Anne Montague, Chair of Trustees
Ih
25 September 2025
21

Independent Examiner's Report
Independent examiner's report to the trustees of We Hear You. I report to the trustees on
my examination of the accounts of We Hear You (the Charity) for the year ended 31
March 2025.
Responsibilities and basis of report
As the charity Trustees of the Charity, you are responsible for the preparation of the
accounts in accordance with the requirements of the Charities Act 2011 {'the Act'i.
I report in respect of my examination of the Charity's accounts carried out under section
145 of the 2011 Act and in carrying out my examination I have followed all the
applicable Directions given by the Charity Commission under section 145{5) Ibl of the
Act.
Independent examiner's statement
Since the Charity's gross income exceeded £250,000 your examiner must be a member
of a body listed in section 145 of the 2011 Act. I confirm that l am qualified to undertake
the examination because l am a member of the Institute of Chartered Accountants in
England and Wales, which is one of the listed bodies.
I have completed my examination. I confirm that no material matters have come to my
attention in connection with the examination giving me cause to believe that in any
material respect:
accounting records were not kept in respect of the Charity as required by section 130
of the Act., or
the accounts do not accord with those records; or
the accounts do not comply with the applicable requirements concerning the form
and content of accounts set out in the Charities {Accounts and Reports) Regulations
2008 other than any requirement that the accounts give a 'true and fair view which is
not a matter considered as part of an independent examination.
I have no concerns and have come across no other matters in connection with the
examination to which attention should be drawn in this report in order to enable a proper
understanding of the accounts to be reached.
cjtkkn LLyto>t
Joshua Kingston Bsc., ACA
Burton Sweet Chartered Accountants
The Clock Tower
5 Farleigh Court
Old Weston Road
Flax Bourton
Bristol BS48 1 UR
th
Date: 25 September 2025
22

WE HEAR YOU
CONSOLIDATED STATEMENT OF FINANCIAL ACtIVlTIES
Ilncluding Income & Expenditure Account)
YEAR ENDED 31 MARCH 2025
Unrestricted Unrestricted
General
Designated
Funds
Funds
Total
Funds
2025
Total
Funds
2024
Restrirted
Funds
Note
Income from:
Donations, grants and legacies
Charitable activities
Other trading activities
Investments
179,a44
26,362
39,573
3.451
222,079
401,523
26,362
39,573
3,451
329,477
6,497
106,704
3,783
Total income
Expenditure on..
Raising funds
Chariiable activities
118.501
98.336
29,218
192,861
147,719
291,197
186,823
354,459
Total expenditure
Gainslllossesl on investments
Net incomellexpenditurel
Transfer5 belween funds
23
Net movement in fund5 before taxation
Total funds at l April 2024
23
33.9al
33.9dl
128.762
Total funds at 31 March 2025
23
65.93d
65,934
33.941
The group has no recognised gain5 or losse5 other than the resulis for the year as sel oul above.
The notes on pages 27 to 41 form part of these financial 5taternents
See note 12 for fund-accourbtirbg compaiative figures
23

WE HEAR YOU
CHARITY STATEMENT OF FINANCIAL ACTIVITIES
Ilncluding Income & Expenditure Account)
YEAR ENDED 31 MARCH 2025
Unrestricted Unrestrirted
General Designated
Funds
Funds
T otal
Funds
2025
Total
Funds
2024
Restrirted
Funds
Note
Income from:
Donations, grants and legacies
Charitable activities
Other trading activities
Investments
179,a44
26,362
39,573
3.451
222,079
401,523
26,362
39,573
3,451
331,387
6,497
84,389
3,766
Total income
248 830
222 079
470 909
426 039
Expenditure on..
Raising funds
Chariiable activities
118.501
98.336
29,218
192,861
147,719
291,197
169,130
354,459
Total expenditure
222,079
438 916
523 589
Net incomellexpenditure)
Transfer5 between funds
23
(42.128)
Net movement in funds
Total funds at l April 2024
23
33.9al
33.941
173.619
Total funds at 31 March 2025
23
The group has no recognised gain5 or losse5 oiher Ihan the results for the yea¥ a5 Sel oul above.
All ol the activilie5 of ihe group are classed as conlinuing
The notes on pages 27 to 41 form part of these financial 5taternents
See note 12 for fund-accounting comparative figures
24

WE HEAR YOU
BALANCE SHEET AS AT
31 MARCH 2025
Group
2025
Charity
2025
Group
2024
Charity
2024
Note
Fixed assets
Tangibleassets
Investments
Current assets
Stock
Debtors
Cash at bank and in hand
Creditors.. amounts falling due
731
30,169
118,964
731
30.167
118,964
2,097
51,627
144,432
2,097
51,625
144,432
16
within one year
17
159.950)
159,9501
1126,8511
1126,8511
Net current assets
89,914
89,912
71,305
71,303
Total assets less current liabilities
89.914
89,914
71,305
71,305
Creditors.. amounts falling due
after more than one year
17
(23.980)
123,980)
137,3641
(37,364)
Net assets
Fund5
Unrestricted funds
General funds
Non-charitable trading funds
65.934
65,934
33.9dl
33.941
Restricted funds
24
Total funds
65,934
65,934
33.941
33,941
These financial slalemenls were approved by the Trustees on 25th September 2025 and are signed on their behalf by..
Anne Monlague
Chair
The notes on pages 27 to 41 form part of these financial 5taternents
25

WE HEAR YOU
GROUP CASH FLOW STATEMENT
YEAR ENDED 31 MARCH 2025
2025
2024
Note
Net cash outflow from operating activities
Non-operating cash flows:
20
(22.841)
174.655)
Investing activities
Investment income Loans
repaid
Net cash outflow lor the
3,451
16.078)
125,468)
3,783
121,8371
192,7091
21
year
Charity law prohibits the use ol nel cash inflows on any endowed or other restricted fund to ollsei net cash outflows on any fund outside ils
own objects, except on special auihoriiy. In practice ihis resiriction has noi had any effect on group cash flows for the year.
he notes on pages 27 to 41 form part of these financial statement5
26

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2025
Accounting policies Basis of preparing the financial statements
The financial statements have been prepared in accordance wilh the historical cost convenlion (except for investments which have been
included at fair value) and in accordance wilh the Slatemenl of Recommended Practice= Accounting and Reporting by Charities preparing
their accounts in accordance with the Financial Reporting Standard applicable in ihe UK and Republic of Ireland IFRS 102) issued in
October 2019 and the Financial Reporting Standard applicable in ihe United Kingdom and Republic of Ireland (FRS 102) and the
Charities Act 2011 and UK Generally Accepled Practice as il applies from l January 2019.
The accounts (financial slalemenls) have been prepared lo give a'lrue and lairf view and have departed from the Charities (Accounts
and Reports) Regulations 2008 only lo the extent required to Pfovide a'true and fair view,. This departure has involved following
Accounting and Reporting by Charities: Statement ol Recommended Practice applicable to charities preparing their accounts in
accordance with the Financial Reporting Standard applicable in the UK and Republic ol Ireland IFRS 1021 issued in October 2019
rather than the Accountino and Reporting by Charities: Statement ol Recommended Practice effective from l April 2005 which has
since been withdrawn.
The charity is a public benefit enliiy as defined under FRS102. The Trustees consider that there are no material uncertainties about the
charity's ability to continue as a going concern, despite the
significant unceriainly around public fundraising being caused by the current cosi ol living crisis. Whilst the Trustees acknowledge
there may be challenges around communiiy fundraising and corporate giving as an impact ol ihis, the charity has sufficient reserves
to be able to meei ihese challenges and has considered these impacts within its reserves policy.
Basis of consolidation
The Con501idatedStatement of Financial Activities (SOFA). Cor)solidated Balance Sheet and Consolidated Statement ol Cash Flows
con501idate the financial statements of the Charity ar)d it5 5ubsidiaries.' WHY Gallery Ltd (now dissolved) and Talkativity CIC. The results of
the subsidiaries are consolidated on a line by line basis.
Fund accounting
Generalfunds are unrestricled lunds which are available lor use al the di5crelion ol the Trustee5 in furtherance of ihe general objectives of
the Charity and which have not have been designated lor other purpose5.
Designated funds comprise unTeslricted funds thai have been Set aside by the Tru51ees for particular purpose5. The aim and use ol
each designated fund is set out in the notes lo Ihe linancial slatemenls.
Restricted lund5 are funds which are lo be used in accordance with specific reslriclions imposed by donors which have been raised
by the Charity lor particular purposes. The cost ol raising and administering guch funds are charged against the specific fund. The
aim and use ol each reslricied fund is set out in the notes lo the financial statements.
Income
Allincome is included in the Statement ol Financial Activities when the Charity is legally entitled lo the income and the amount can be
quanlilied with reasonable accuracy. Some grant income is deferred where the conditions lor receipt are not mel at the end of the
accounting period.
Income represents the lolal income receivable during the period, includingcommission on Gallery sales in the prior year, interest
received, and gilt aid receipts.
Income lax recoverable in relation to donations received under Gift Aid or deeds of covenant is recognised at the time ol the donation.
Expenditure
Allexpenditure is accounted lor on an accruals basis inclusive of any VAT which cannot be recovered and has been included under
expense categories that aggregaie all c0515 for allocation to adivities.
Expendiluie on raising funds include5 those incurred in tiading activities.
Support costs are those costs incuiied by the charity as a whole rather than a specific piojecl or activity. Support costs have been
apportioned to activities including raising fund5 on a resouice usage basis.
27

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2025
Accounting policies Icontinuedl
Charitable activities include expendilure on carrying oul counselling and supervision 5eryices and include5 boih direcl costs and
support costs relating io those activilies.
Governance costs are those incurred in connection with administration of ihe charity and compliance with constitutional and statutory
requirements. Governance costs are included within charilable activity 5UPPOrt COStS.
Tangible fixed assets
Tangible fixedassets are classified as such when they have a value over £1,000 and a useful life of over one year. They are slated al cost
less depreciation, which is provided at rates calculated to write off the cost of fixed assets. less their eslimaled residual value, over their
expected useful lives.
Tangible fixed assets - Depreciation
Depreciaiionisprovidedalthefollowingannual rates in order to write off each asset over its estimated economic life.
Furniiure, fillings and equipment
Office equipment
20% siraighi line
20% siraighi line
Investments
Investmentsinsubsidiaries are valued at cost less provision lor impairmeni ai the charity level.
Stocks
Siocksare valued ai ihe lowei of cost and nei realisable value after making due allowance for obsoleie and slow-moving stocks.
Taxation
Thecharityis exempt from corporaiion lax or) ils charitable aciivities.
Debtors
Tradeand other debtors are recogni5ed al ihe seiilemenl amount due after any Irade discount offered. Prepaymen15 are valued al the
amount prepaid after taking account ol any di5coun15 due.
Cash and cash equivalents
Cash al bank and cash in hand includes cash and Short lerm highly liquid investmenls wilh a short maturity of three months or less from
the date ol acquisition or opening of the deposil or Similar account.
Creditors
Creditors and provisions are recognised where ihe charily ha5 a present obligation resulting from a pasl event that will probably result in
the Iransler ol funds to a third party and the amount due to seiile Ihe obligation can be measured or eslimated reliably. Creditors and
provisions are normally recognised al their seiilemenl amounl alter allowing lor any discounts due.
Donations and legacies
Group & Charity
Unrestricted Unrestricted
General
Designated
Funds
Funds
Restrirted
Funds
Total Funds Total Funds
2025
2024
Donations
Grants
Non-government grants
162.944
162,944
106,243
16,500
222,079
238,579
225,144
Charity sub-total
Non-government granls
Inter-group eliminations
Group donation5 and legacie5
1.801
{3.711)
Income Irorn donations and legacies in the prioiyear has been dassed as unteslricted general funds excepi for non-government
grant5 of £198.664 which were restricted.
28

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2025
ncome
romc
arita
Group & Charity
e activities
Unrestricted Unrestricted
General
Designated
Funds
Funds
Restrirted
Funds
Total Funds
2025
Total Funds
2024
Counselling and supervision
26,362
26,362
6,497
Group & Charity total
Income from charitable activities in the prior year has been classed as unrestricted genefal funds.
Income from.. Other trading activities
Group & Charity
Unrestricted Unrestricted
General
Designated
Funds
Funds
Restritted
Funds
Total Funds
2025
Toial Funds
2024
Merchandising income
Management fee income - subsidiaries
Event income
Rental income
Other income
304
304
950
5.625
55.073
7.743
14,998
22.545
6.872
9.852
22,545
6.872
9.852
Charity 5ub-toLIl
Gallery 5ale5
39.573
39.573
84.389
27.940
Subsidiaries Sub-total
27.940
Inter-group eliminalions
(5,625)
Group income from other trading activitie5
39.573
39.573
106,704
Income from other trading activities in the prior year
a5
eenc
ass
as unreglric
genera
un
Investment Income
Group & Charity
Unrestricted Unrestricted
General
Designated
Fund5
Funds
Restrirted
Funds
Total Funds
2025
Total Funds
2024
Interest received
Charity sub-total
3.451
3,451
3,766
3,766
Interest received
Subsidiaries sub-total
17
3,783
3.451
Investment income in the prior year has been classed as unrestticted general funds.
29

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2025
Expenditure on.. Raising funds
Group & Charity
Total Funds
2025
Total Funds
2024
Direct costs
Direct fundraising costs
Fundraising salaries
Direct retail costs
Retail salaries
Support costs Inole 8)
a8,329
84,919
35,715
91,223
40
5,291
36,861
14,471
Charity sub-total
Cost of goods sold Wages
and salaries Overheads -
subsidiaries Management
charge Charitable donation
to parent
5,267
14,883
(2,457)
5,625
3,711
Subsidiaries sub-total
Inter-group donation Inter-￿0￿p
eliminations
(3.711)
(5.625)
Group expenditure on raising funds
Expenditure on.. Charitable activities
Group & Charity
Support
Costs
(Note 81
Direct
Costs
T otal
2025
Counselling and supervision
Salaries and wages
Other cog19
162,602
52,960
aO,928
34,707
203,530
87,667
215,562
291197
Prior year comparative
Support
Costs
(Note 81
Direct
Costs
T otal
2024
Counselling and supervision
Salaries and wages
Other costs
145,85 9
100,590
66,485
41,521
212,344
142,115
30

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2025
Support costs
Charity
Raising
funds
Charitable
activities
Total
2025
Rent, rates, light and heat
Housekeeping
Repairs and maintenance
Insurance
Office costs
IT and computer costs
Subscriptions
Legal and professional lees
Ac c ounianc y
Bank charges
Siall trainin& recruilmenl and other expenses
Wages and salaries
Governance costs
Independent examiner's fee
Independent examiner - other services
4,253
183
18
485
471
12,759
549
54
1,455
2,713
17,012
732
72
1,940
3,184
li i
2,888
28
210
608
491
138
4.698
8,664
199
1,188
926
2,784
896
40,928
11,552
227
1,398
1,534
3,275
1,034
45,626
882
882
1,638
1,638
Prior year comparative
Raising
funds
Charitable
activities
Total
2024
Rent, rates, lighi and heal
Housekeeping
Repairs and mainlenance
Insurance
Office cos15
IT and computer costs
Subscriptions
Legal and professional lees
Accountancy
Bank charges
Stall trainin& recruilmenl and other expenses
Travel and enlerlainmenl
Wages and salaries
Governance costs
Independent examiner's fee
Independent examiner- other services
5,911
232
286
322
55
1,478
58
91a 824
348 458
26
25,949
17.733
695
857
967
1.099
4,433
521
5,179
1,067
1,970
3,378
26
66,485
23.644
927
l.Id3
1.289
1,154
5,911
579
6,093
1,891
2,318
3,836
52
92,434
1,260
2,340
1,260
2,340
Support costs are split between fundraisin2 Costs and charitable activity costs based upon usage.
Only expenditure in the charity is considered to be suptN)rt costs and able to be alIC￿ated between charitable activities and fundraising
costs.
31

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2025
Net incomel lexpenditurel
This is Stated after charging:
Gr oup
2025
Charity
2025
Group
2024
Charity
2024
Depreciation of tangible lixed assets
Independent examiner's fee
Independent examiner- other Se￿iceS
1,49a
1,260
3,444
882
1,638
882
1,638
1,260
2,340
There were no TrLtstees' remuneration or other benelils for the year ended 31 March 2025 nor for the period ended 31 March 2024.
The total Trustees, expenses paid during the year ended 31 March 2025 io one12024: one) trusiee lor the purchase of Christmas
items were £121.2012024: £54).
The total Trustee, key management personnel and other relaied party donations in the year were E20012024.' £530).
10 Staff costs and numbers
The aEgreÉate payroll costs were:
Group
2025
Charity
2025
Group
2024
Charity
2024
Wages and salaries
Social securily costs
Employers pension
Redundancy cosls
269.341
15.970
7.835
269,341
15.970
7.835
312.197
19.262
8.986
14.222
298.039
18.814
8.729
14.222
The average weekly number ol employees during the year, calculated on the basi5 01 average headcounl. was as follows..
Group
2025
No.
Charity
2025
No.
Group
2024
No.
Charity
2024
No.
Management and adminislralion
other stall
io
io
li
io
No employee received emoluments of more than £60.000.
The key management personnel for 2025 received employee benefits lotalled EIIO.839 (2024.. E145,584) for the Group & Charity.
11 T axation
The charity is exempt from corporation tax as all its income is charitable and applied for charitable purposes. The charity's former
trading subsidiaries, WHY Gallery Ltd Idissolved) and Talkatiwiy CIC (dormant), attracted corporation tax only to the extent ihat profits
remained within them lo grow their activities.
32

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2025
12 Comparative Statement of Financial Activities
Gr oup
Unrestricted Unrestrirted
General
Designated
Funds
Funds
Total
Funds
2024
Restricted
Funds
Income from..
Donations and legacies
Charitable activities
Other trading activities
Investments
130,813
6,497
106,704
3.783
198,664
329,477
6,497
106,704
3,783
Total income
Expenditure on..
Raisinglunds
Charitable activities
177,043
165,575
9.780
188,884
186,823
354,459
Total expenditure
Net incomellexpenditurel and net movement in funds
194,821)
(94,821)
Transfers between funds
36.500
136,5001
Net movement in funds before taxation
(58.321)
{36.5001
(94.821)
Total fund5 at 1 April 2023
92.262
36.500
128.762
Total fund5 at 31 March 2024
33.941
Charity
Unrestricted Unrestricted
General
Designated
Funds
Fund5
Total
Fund5
2024
Restricted
Fund5
Income from..
Donations and legacies
Charitable aclivitieg
other trading activities
Investments
132,723
6,497
84,389
3,766
198,664
331,387
6,497
8a,389
3,766
Total income
Expenditure on..
Raisinglunds
Charitable activities
159,350
165,575
9.780
188,884
169,130
354,459
Total expenditure
198 664
Net incomellexpenditurel and net movement in funds
(97,550)
197,550)
Transfers between funds
(5,628)
136,500)
142,128)
Net movement in funds
1103.178)
136.500)
1139.6781
Total fund5 at 1 April 2023
137.119
36.500
173.619
Total fund5 at 31 March 2024
33.941
33

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2025
13 Tangible fixed assets
Group
Furniture.
fittir)gs ar)d
equipment
Computer
equipment
Totals
Cost
At l April 2024
At 31 March 2025
14,208
14,208
Depreciation
At l Apri12024
14,208
14,208
Al 31 March 2025
Net book value
At 31 March
2025 AI
31
March 2024
Charity
Computer
equipment
Totals
Cost
At l Apiil 2024
At 31 March 2025
14.208
14.208
Depreciation
At l Apri12024
14.208
14.208
At 31 March 2025
Net book value
At 31 March 2025 At 31
March 2024
14 Fixed asset investment5
Charity
Unlisted
securities
Total
2025
Total
2024
Shareholding in WHY Gallery Ltd
Shareholding in Talkativity CIC
WHY Gallery Ltd (Company No. 11166509) was a wholly owned subsidiary of We Hear You, a charitable incorporaied organisation. In
the prior year, the directors decided to dissolve the company as part of a voluntary strike off. A summary of ihe trading results lor the
subsidiary is set out in note 15.
Talkativily CIC (Company No. 14164907) is a wholly owned subsidiary of We Hear You, a chatitable incorporated organisalion. In the
prior year inteicompany balances were wrillen off resulting in all assets and liabilities being transferred to We Hear You. After ihe
tran51er Talkativity CIC became a dormanl cotnpany. A sumwnary of ihe trading result5 for ihe subsidiary is Set oul in note 15.
34

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2025
15 Principal subsidiaries
Percentage
Principal
shareholding activity
Company name
Country
England and
Wales
England and
Wales
WHY Gallery Lid (dissolved YE 202a)
loo%
Relail sales in commercial art galleries
Talkativily CIC (dormant)
loo%
To carry on aclivities which benefit the
community and in particular (without limitation)
lo provide a counselling service.
WHY Gallery Ltd
Year ended Year ended 31
31 March
March
2025
2024
Turnover Cost ol sales
Gross profit
Administrative expenses Interest
payable and similar charges
29,758
15,2671
24,491
121,339)
(4231
Profitlllossl on ordinary activities before taxation
Taxo n proliilloss on ordinary activities
Profitlllossl for the period
Retained earning5 brought forward
Prolitl(lossl lor the period
Retained earnings cairied forward
(2.729)
2.729
Talkativity CIC
Year ended Year ended
31 March
31 March
2025
2024
Turnover Cost o15ales
Gross profit
Administrative expenses Interest
payable and similar charges
Profitllloss) on ordinary activities before taxation
Taxo n prolillloss on ordinary activities
Profitlllossl for the period
Retained earnings brought lorward
You
Transfer to
We
Hear
Prolitl(lossl for the period
Retained earnings carried forward
142,1281
42,128
16 Debtors
Gr oup
2025
Charity
2025
Group
2024
Charity
2024
Trade debtors
Prepayments and accrued income
Other debtors
3.243
26.924
3,243
26,924
25,564
26.061
25,564
26,061
35

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2025
17 Creditors- amounts falling due within one year
Gr oup
2025
Charity
2025
Group
2024
Charity
2024
Amounts falling due within one year
Trade creditors
Social security, pensions and other taxes
Accruals and deferred income
Loans and borrowings
6.393
7,234
32,939
13,384
6,393
7,234
32,939
13,384
5,277
6,a83
109,013
6,078
5,277
6,483
109,013
6,078
19
Amounts falling due after more than one year
Loans and borrowings
19
23.980
23,980
37,364
37,364
19 Loans and borrowings
Group
2025
Charity
2025
Group
2024
Charity
2024
Current loans and borrowings
Resonance l oan
13.384
13.384
6,078
6,078
Non-current loans and borrowings
Resonance l oan
23.980
23.980
37.364
37.364
20 Reconciliation of net movement in funds to net cash inflow from operating activitie5
Gr oup
Slalement of FinanciaiActivities'.Netmovemenlinfunds
2025
2024
31,993
(3,451)
(94,821)
13,7831
1,494
2,482
56,144
(38,367)
2,196
Investment income
Depreciation
Impairment on fixed assels
(Decrease) I Increase in non-loan creditors
Decrease l (Increase) in debtors
Decrease in stock
174.207)
21,458
1,366
Net cash inflow from operations
36

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2025
21 Analysis in changes in cash and net debt during the year
2025
2024
Change
Cash at bank and in hand
Net debt
118.964
137,364)
144.a32
143,442)
(25,468)
6,078
100,990
(19,390)
2024
2023
Change
Cash at bank and in hand
Net debt
144.432
(43,442)
237,141
165,2791
192,709
) 21,837
100 990
171,862
170,872
22 Operating Leases
At 31 March 2025 the charity had total commitments under non-cancellable operating leases, in relation to premises, as sel out below:
Group
2025
Charity
2025
Group
2024
Charity
2024
Within one year
Between two to five years
13.500
13.500
13.500
13.500
13.500
13.500
37

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2025
23 Movement in funds
Group & Charity
At
1Apr
2024
At
31 Mar
2025
Gainsl
110sses}
Income
Expenditure
T ransfers
Restricted Funds
Lottery
Frome Community Lottery
Pink Ribbon Foundation
Macmillan
Awards for all
Reach
Suicide Prevention
Trowbridge Area 8oard
Wiltshire Community Foundation
Wilishire Area 8oard
Youih with a Future
NHS BSW ICB
Resonance
Quartei
Fence Club
Frome Town Council
Co-op
RUH Charities ToEeiher
Somerset Comrnunity Foundation
Hospital Saturday Fund
Festival Medical
Chippenham Borough Lands
22,164
100
6,000
5,513
9,708
3,780
79,909
2,942
5,000
1,667
2,000
31.333
20.438
3,267
498
2,000
soo
10.985
5.OlJO
2.000
6.276
1.000
(22,164)
(iooi
16,0001
15,5131
19,7081
13,7801
179,9091
12,9421
15,0001
11,6671
12,0001
131,3331
120,4381
13.2671
(4981
(2.0001
(5001
110.9851
Is.0001
(2.0001
16.2761
11.0001
222.079
Unrestricted funds
Generallund
33,9ai
2a8.830
(216,8371
65,934
Unrestricted funds subtolal
33,9al
2d8,83
(216,837
65,934
Charity funds
Talkalivily CIC Inter-
group eliminations
33,941
470,909
(a38,9161
65,934
Total funds (Group)
33,941
470,909
65,934
38

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2025
23 Movement in funds {continuedl
Previous year
Group & Charity
At
1Apr
2023
At
31 Mar
2024
Gains/
110sses}
Income
Expenditure
Transfers
Restricted Funds
Lottery
Frome Community Lollery
St Johns
Pink Ribbon Foundation
Si James Trust
NHS Charities Together (NHSCT)
NHS NSW
Resonance
Macmillian
Awards lor all
Merrell Fund
Reach
Suicide Prevention
SWAG
Trowbridge Area 8oard
Wiltshire Community Foundalion
Youth with a Future
42.348
142,348)
(4801
(7,5001
14,5001
(5001
117,2381
141,6561
16,0101
129,3451
(8741
15,0001
13,7801
110.0911
125.0001
(6751
11.6671
(2.0001
7.500
7,500
4,500
500
17,238
41.656
6,010
29.345
874
5,000
3,780
10.091
25.000
675
1,667
(7.500)
22,990
6,010
(22,990)
16,0101
Unrestricted funds
General funds
Generallund
137.119
227.37S
(32d.9251
132a.9251
(5.628)
33.941
Unre51ricted funds subtolal
137.119
227.375
(5.628)
33.941
Charity fund5
173.619
a26.039
1523.5891
(42.128)
33,941
WHY Gallery Lid
Talkalivily CIC
Inter-group eliminations
(2.729
(a2,128
29.758
(27.0291
42,128
(9,3361
9.336
20,a22
Total funds (Group)
Restricted funds
Lollery- the fund is restricted by the location and timingof Servi￿5. Frome Community Lottery- funds are restricted to
be used in the geographical area ol Frome.
Sl Johns - this fund is restricted for WHY ouid(M)rs and Men WHY.
Pink Ribbon Foundation - restricied io Breast Cancer counsellinE.
St James Trust- geographically resiricied io Trowbridge.
NHS Charities Together (NHSCT) - NHS Charities Togeiher money. restricted to BANES.
NHS NSW- NHS Charities Together money, restricied to BANES.
Resonance- lo fund business developmeni work.
Macmillan - Geographically reslricted to Swindon.
Awards for all- this fund is reslricted to ABI specific counselling and training.
Merrell Fund This fund is restricted by setvice.
Reach - This fund is resiricted to bu5ine55 development work.
Suicide Prevention - This fund 15 restiided io wotk 5UPPOrting clients at risk
SWAG- This fund is restricled by location ol services.
Trowbridge Area Board - This fund is restricted by location ol service5.
Wilishire Community Foundation - To fund fundraising resource focused on Wilishiie.
Youth with a Future- This fund is restricled to children's & young peoples setvices.
Somerset Community Foundation- lunds are re51ricted to be used in the geographical area of Somerset.
Fence Club- fund5 are restricted to toys and materials foi children's coun5elling including décor in counselling room.
39

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2025
23 Movement in funds Icontinuedl
Restricted funds (continued}
Hospital Saturday Fund - this fund is restricled io foreign languaee supp)rt.
Wiltshire Area Board - Restricted by the localion ol services.
NHS BSW ICB - Restricted by the location ol services.
Quartet - Restricted by the location of services.
Frome Town Council- Restricted lo C&YP services.
Co-op- Restricted io purchase ol art materials.
RUH Charities Together - Resiricted by the I(￿atiOn of services.
Festival Medical - Restricted funding received lor a Woodland Wellbeing service.
Chippenham Borough Lands - Restlicied by Ic￿all0￿ of services.
24 Analysis of net assets between funds
Restricred Designated Unrestricted
funds
funds
funds
2025
T otal
Fixed asset investmenis
Cash at bank and in hand
Other net asseisllliabilities)
118,964
118,964
153.0321
65.934
153,032)
65.934
Charity
Talkativily CIC
Group
Previous year
Restricted Designated Unrestricted
fund5
fund5
funds
2024
T otal
Fixed assel inve51menls
Cash at bank and in hand
other net asselsllliabililies)
laa,d32
(110,493)
Idd.432
1110,a931
Charity
WHY Gallery Lid
Talkalivily CIC
Gr oup
40

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2025
25 Related party transartions
There were no further Iransaclions wiih trustees and oiher related parlie5 Other than those disclosed elsewhere in the financial
statements.
26 Gr oup
The Directors made the decision on 24 December 2023 to dissolve the subsidiary WHY Gallery Ltd which ceased trading in the year and
has since been dissolved Ico. number 11166509). Talkativity CIC (co. number 141649071 ceased trading activities in 2023 and became
dormant.
41

WE HEAR YOU
MANAGEMENT INFORMATION
YEAR ENDED 31 MARCH 2025
The following pages do not form part of the statutory financial
staiements which are ihe subject ol the examiner's feporl on page 22
42

WE HEAR YOU
CHARITY DETAILED STATEMENT OF FINANCIAL ACtIVlTIES
YEAR ENDED 31 MARCH 2025
Total Funds
2025
Total Funds
2024
Income From..
Donations and legacies
Donations
Grants
162,944
106,243
Non-government grants
238,579
225,144
401,523
331,387
Investment income
Interest received
3,451
3,766
3,451
3,766
Charitable aciivities
Counselling and supetvision
26,362
6,497
26,362
6,497
Other irading activities
Merchandising income
Managemeni fee income - subsidiaries
Event income
Rental income
Other income
304
950
5.625
55.073
7.743
14.998
22.545
6.872
9.852
Total income
470.909
43

WE HEAR YOU
CHARITY DETAILED STATEMENT OF FINANCIAL ACtIVlTIES
YEAR ENDED 31 MARCH 2025
Total Funds
2025
Total Funds
2024
Expenditure on..
DirectRaising Funds C osls
Fundraising salaries and wages
Other direct costs
Direct retail costs
Retail salaries
8a,919
48,329
91,223
35,715
40
5,291
Direct CharitableActivities Costs
Counselling and supetvision
Salaries and wages
Oiher direct costs
162,602
52,960
145,859
100,590
Support Costs
Rent, rates. lighi and heat
Housekeeping
Repairs and mainienance
Insurance
Office cosls
IT and computei costs
Subscription5
Legal and professional lee5
Ac c ountanc y
Bank charEes
Stall trainin& recruitmenl and other expenses
Travel and entertainment
Wages and salarie5
Governance costs - charity
Independent examiner's fee
Independent examiner - other services
17,012
732
72
1,940
3.184
11.552
227
1.398
1.534
3.275
1.034
23,644
927
1.143
1.289
1.154
5.911
579
6.093
1.891
2.318
3.836
52
45.626
92.434
882
1,638
90,106
1,260
2,340
144,871
523,589
Total expenditure
438,916
Net lexpenditurellincome
44

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Frome
Somerset
BAII IAU
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