2024-03-31-accounts

Trustees, annual report and accounts 2023/24 We Hear You is a C aritable Incorporated Organisation (cio) We Hear You Registered Charity No. 1156001 why... we hear you Cancer Counselling

Contents Reference and administrative details Governance and organisational management Achievements and performance overview 12 statement of Trustees, responsibilities 13 Independent Examiner's report 2024 14 Consolidated Statement of financial activities 15 Charity Statement of financial activities Consolidated and Charity balance sheet Consolidated Statement of Cash Flows 18 Notes to the financial statements

Annual Report and Accounts Annual report and accounts The Board of Trustees present their annual report and the Independent Examination by a qualified accountant of the charity for the year ended 31 st March 2024. Governing document We Hear You is a Charitable Incorporated Organisation (CIO) adopted on I st April 2014, amended by a special resolution of its members on 22nd January 2015. The charity is governed by its CIO constitution. Independent Examiner Josh Kingston. Bsc.. ACA. Burton Sweet Limited. The Clock Tower. 5 Farleigh Court, Old Weston Road, Flax Bourton. Bristol, BS48 1 UR Bank CAF Bank Limited. 25 Kings Hill Avenue. West Malling, Kent. ME19 4JQ We Hear You works across Somerset. Bath and North East Somer5et, Swindon, and Wiltshire, providing professional counselling and emotional support to patients, families. friends and carers who have been affected or bereaved by cancer or any other life-threatening condition. The objective of the charity is for the public benefit by provision of support through solo and joint counselling, mindfulness. art and drama therapy, nature connection therapy, social groups, and signposting. We Hear You provides this support to individuals who have been affected personally or by association by cancer and other life-threatening conditions. All We Hear You's qualified counsellors are professionally trained. experienced and adhere to the British Association of Counselling and Psychotherapy IBACP) or alternative professional body. Our two volunteer counsellors are student members, working towards full membership. As an organisational member of BACP. WHY is bound by its Ethical Framework for the Counselling Professions {2018).

Reference and administrative details Charity name: We Hear You (WHY) Board of Trustees Charity no: l 156001 Anne Montague - Chair Wayne de Leeuw- Vice Chair Rachel Notley- Treasurer Cara Burr (resigned 13th December 2023) Tony De Jaeger Darren Irwin Tessa Warry Ben Price (appointed 13th July 2023) Registered address: 14-15 North Parade Frome BAI I IAU Appointment and training of Trustees The members of the charity are the members of the Board of Trustees, and their number must not be fewer than three and not more than twelve. The number of four-year consecutive terms of office that a member may serve cannot exceed three, thereby limiting continuous membership to an aggregate of twelve years. This maximum term was amended from two consecutive terms in May 2022. The appointment or election of trustees is determined by the Board of Trustees through open advertisement and interview. The Board seeks wide representation from the charity's many stakeholders and to cover the main areas of required expertlse. A skills audit is undertaken annually to ensure that a diverse skill set is met. The Board also conducts an annual diversity audit, with the aim of ensuring a Board that is representative of the communities we serve. In the event of particular skills being lost due to retirement or new skills required, individuals are approached to offer themselves for election to the Board. New trustees receive an induction from existing trustees and senior member5 of staff. Trustees are provided with a trustee information pack incorporating statutory information along with governance, management policies and procedures.

Governance and organisational management The Board of Trustees met seven times during the year ending 31 st March 2024, where they determined and approved the strategy and budget and reviewed the charity's performance. Trustees have delegated the day-to-day management of We Hear You to the Chief Executive Officer who. with support from the team. is responsible for delivering the approved strategy. Public Benefit The Board of Trustees confirm they have had regard to the Charity Commission's guidance on public benefit and have complied with their duty under section 4 of the Charities Act 201 I when reviewing the charity's aims and objectives", and in implementing current and planning future activities. The Charities Act 201 I sets out 13 different aims which are recognised as charitable purposes, and We Hear You meets of those aims, in particular: the advancement of health and the relief of those in need by ill health or disability. We have referred to the guidance contained in the Charity Commission's general guidance on public benefit when reviewing our aims and objectives. In particular. all of the services provided to patients, families and carers are free of charge, and available to all members of the public in the area served by We Hear You and who meet the referral criteria.

Risk management The Board of Trustees have considered the major risks to which the charity is exposed and have established procedures including a risk register to identify, mitigate, and manage those risks. All risks are reviewed regularly at trustee meetings. with regular training for staff and annual updates to policies and procedures. Risks are broken down into areas of activity; major risks are listed below: l. Governance We Hear You's board has considered the risk of poor governance and failure to direct the charity in the right way to achieve the charity's mission. Robust processes are in place around trustee recruitment and induction, and a trustee code of conduct. We Hear You has a scheme of delegation in place, reviewed annually, which cleady sets out delegated authority. Trustee5 review all of We Hear You's policies and procedures annually and work closely with the CEO on the organisational strategy and business planning. Through these robust processes, the board can operate effectively in helping WHY stay true to its mission and vision and set relevant objectives to implement them. 2. Regulatory and compliance We Hear You is bound to comply with the legislation and regulations relevant to its activities and funding sources. The board has considered the risk of inadvertent non-compliance to We Hear You's reputation and any resulting financial penalty. To mitigate the risk. We Hear You maintains memk)ership of relevant national alliance bodies, such as The National Council for Voluntary Organisations (NCVO). follows Charity Commission updates and implements a reviews and renewals procedure to ensure the charity meets its regulatory responsibilities and maintains sufficient insurance. We Hear You's serious incident reporting and whistleblowing policies ensure accountability across the whole team.

1. Flnanclal Following an extended period of growth, we experienced a significant reduction in the income from grants in 2022/23 and again in 2023124. Our donation income also remained behind plan following the national trend of people donating less money to charity. The reduction in income in 2023124 was closely monitored by trustees and identified as a risk to our ability to maintain prudent financial reserves and manage our cashflow. The difficulty in securing adequate income generation was identified as a risk to the current and future viability of the charity. To mitigate the risks identified. the following actions were taken: recruitment freeze, freeze on non-essential expenditure, diversion of staff time onto income generation activities and reduction in services provided. We continued to explore new business-to-business avenues for sustainable income generation, undertaking soft market testing and securing a grant from Resonance which enabled the charity to appoint a part-time fixed-term Business and Service Development Manager. Towards the end of the 2023124 financial year. We Hear You undertook a staff restructure to reduce our employed staffing establishment to ensure it remains affordable considering the reduced income. The restructure enabled the charity to adequately resource the service function, ensuring the continued delivery of counselling services. Our reserves as of 31 March 2024 were £33.941 (2023: £128,762) and are comprised of restricted funds of £nil {2023: £36,500) and general funds of £33.941 (2023: £92,262). The reserves policy at We Hear You allows for the event of a reduction in funding and the opportunity to fund work that meets our aims if no grant funding can be found. As part of our reserves policy, all monies including restricted grants and donations received are ring fenced, kept secure and our net current assets reflect the reserve policy and the receipt in advance of funds to allow us to continue projects into the next financial year. The reserves policy is reviewed annually. as part of an ongoing business planning and budget approval process. The level of reserves is below the Trustees, recommended range of a minimum of £55,000 and a maximum of £200,OCQ, following a very challenging year which saw a reshaping of the charity to prepare us for the future. The free reserves at the end of the year are £33.941 , and the focus for 2024/25 is to stabilise and create a small surplus to bring reserves back towards the minimum policy level. We have robust procedures in place for the authorisation of all financial transactions, and regularly review expenditure to provide up-to-date and relevant information, maintain control and mitigate fraud.

2. Operational We Hear You has a small team and has been operating without the member of staff responsible for financial operations for an extended period in 2022/23 and 2023/24. This led to pressure on our treasurer, both in terms of time and an increase in hands-on. rather than supervisory, activity. We appointed a trustee with significant senior finance experience to help ensure strong financial governance. The Office Administrator's role has been expanded to include some day-to-day finance tasks. The challenging financial context We Hear You experienced in 2023/24 was felt by many in the third sector. This led to a reduction in the use of self-employed counsellors and therapists. The recruitment and retention of high-quality staff is a live and significant risk to the charity. Budget constraints in 2023/24 have made it challenging to replace departing employees. As always, We Hear You is focussed on ensuring staff feel valued. and invests in providing training and development opportunities. and career progression. We Hear You. Board of Trustees and CEO

Achievement and performance overview 2023/24 We Hear You supported 370 people in 2023/24 8470 adults 370 1670 children and young people Total number of referrals Q29Y.I q59g.l 112Y. Patients Non Patients Bereaved q47g.I q33Y.l 116Y.i a4Y. Somerset Wiltshire Bath and North Other East Somerset Average improvement in wellbeing as measured by the CORE Outcome Measure Tool: Adults Children and young people f•• 37g. 397.

Our service in 2023/24 Numbers of clients started to grow steadily from Christmas 2022, with most clients being offered an appointment in three to four months. Our WHYbemindful course in May and June 2023 were both full", as was our WHYoutdoors course in May. Our popular WHYgrow course was also full in 2023 and 2024. The Coffee Connection continued to be a popular peer support drop-in for people with cancer; and in September we opened the first Bereavement Help Point in Bath and North East Somerset in partnership with Dorothy House and Bath and North East Somerset Carer's Centre. In July 2023, our waiting lists reached critically high levels and. for the second time in We Hear You's history, we were forced to pause accepting new referrals to give our team time to help those already waiting for our support. In August 2023 we made the difficult decision to stop filing our self-employed counsellors, sessions due to our financial restrictions leading to an overall reduction in the number of sessions we offered weekly. This experience, coupled with the increasing financial pressure, highlighted the need for us to review how we run and fund our services to ensure we can continue to respond to the growing demand across our community both now and in the future. As part of our approach to pro-actively listen to our community. in October 2023. current clients, prospective clients. supporters. and local healthcare professionals were surveyed to understand their needs and thoughts regarding WHY'S services. Questions sought views regarding counselling method preferences. appropriate waiting times, the idea of introducing an element of cost to some services, interest in new types of service and more. A total of 69 responses were received, and these played a pivotal role in guiding the direction and detail of our new strategy for sustainability and future growth. For example, a crucial learning was that 77Yo of respondents said they would rather wait less time for support and pay what they could afford towards the service, rather than wait longer and pay nothing at all. But 54T. felt that the provision of free counselling for those who cannot afford to pay was key. This highlighted the importance of structuring our services appropriately so we can offer counselling as swiftly as possible, whilst retaining the provision of free counselling for those facing financial challenges as a core priority.

Our counselling team, who listen day-in and day-out to the challenges facing our clients, also formed a pivotal part of the development of our new strategy. Over a six-month period, they were involved in ongoing discussions and consultations to review our model. and their input ensured the emotional wellbeing of our clients was always at the forefront of our decision-making. We have devised a new five-year strategy. focused on delivering what our community tells us they need the most, and building a strong foundation for growth. Central to this strategy is: i . streamlining our services to increase capacity for our most in-demand types of support: one to one and couples counselling and creative therapy. 2. Consolidating our service provision around six key locations (Frome, street, Bath, Peasedown St John. Chippenham and Trowbridgel, where demand for our support is highest, and the most severe levels of deprivation across our region are found. This will reduce travel and venue costs and increase the accessibility of our counselling support for the most disadvantaged members of our community. 3. Refreshing our funding model (including the introduction of a low-cost fee of £15 per session for clients who tell us they can afford a contribution; and the launch of a new (paid-forl training scheme to help managers provide emotionally supportive workplaces for employees facing illness. We expect to implement these changes in 2024125 and they will provide significant financial support and help ensure our long-term sustainability.

Fundraising In-person events continued to pick up in 2023124, but event sign-up has been inconsistent, with little explanation. Event highlights include a 'Splash of Purple, day in June, Rook Lane Café, and Frome Sings the Legends as part of Frome Festival, our popular online auction, and our ever-successful Winter Wonderland ball. We are grateful for the support of our volunteers and the local community. With the added challenge of some members of the fundraising team leaving the charity in the autumn, our income from community fundraising didn't keep pace with our targets. *é. In mid-october we decided to launch an Appeal, to generate much-needed income for the charity. Despite starting the financial year with over £1 00,000 pre-secured in grant income, several large multi-year bids were turned down, which had a huge impact on our income generation. Charity partners We were delighted to welcome new corporate partners on board in 2023/24 including Clarks, RWK Goodman Lawyers, Forester Sylvester Mackett Solicitors and Flapjackery. 10

The WHY Gallery We Hear You has run a linked non-profit company, the WHY Gallery. since 2016. The Gallery showcases the work of local artists and makers, running art fairs and exhibitions throughout the year. Like a commercial gallery. this activity attracts commission: unlike a commercial gallery, this commission is donated to the charity each year. Changes in spending habits and higher energy costs caused a number of small independent retail businesses in Frome to close down at the start of 2023. The first three months of the financial year saw reduced sales for the WHY Gallery, resulting in a loss which posed a significant challenge for the rest of the financial year. The decision was taken by the Board of Trustees to accept the Board of Director's recommendation to close the Gallery on December 24th, as sadly it was no longer possible for this venture to provide income to the charity in the short or medium term. WHYinwork Eastside People continued to support us in 2023124 with our work to grow discretionary income through business-to-business traded services. We undertook financial modelling to ensure that our services would be viable. Our WHY Ambassador supported us with this piece of work developing business-to-business leads for soundings and a business proposition. We undertook market soundings in the autumn with samples of employee assistance providers. employee benefit providers and HR colleagues. By early 2024. our trading plan formed, with three phases. The first phase to address a short-term and urgent target generating a contribution to the budget during 2024125. in response to recent funding shortfalls.

statement of trustees, responsibilities The trustees are responsible for preparing the Trustees, Report and the financial statements in accordance with applicable law and United Kingdom Accounting standards including Financial Reporting Standard 102: The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice). The law applicable to charities in England & Wales requires the trustees to prepare financial statements for each financial year which give a true and fair view of the slate of affairs of the charity and of the income and expenditure of the charity for that period. In preparing these financial statements. the trustees are required to: select suitable accounting policies and then apply them consistently: observe the methods and principles in the Charities SORP; make judgements and accounting estimates that are reasonable and prudent; state whether applicable UK Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements; and prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charity will continue in business. The trustees are responsible for keeping sufficient accounting records that disclose with reasonable accuracy at any time the financial position of the charity and enable them to ensure that the financial statements comply with the Charities Act 201 I, the Charity (Accounts and Reports) Regulations 2008 and the provisions of the trust deed/constitution. They are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. Signed: Anne Montague, Chair of Trustees 24th September 2024 12

Independent Examiner's Report Independent examiner's report to the trustees of We Hear You. I report to the trustees on my examination of the accounts of We Hear You (the Charity) for the year ended 31 March 2024. Responsibilities and basis of report As the charity trustees of the Charity you are responsible for the preparation of the accounts in accordance with the requirements of the Charities Act 2011 {'the Act,). I report in respect of my examination of the Charity's accounts carried out under section 145 of the 2011 Act and in carying out my examination I have followed all the applicable Directions given by the Charity Commission under section 14515) (b) of the Act. Independent examiner's statement Since the Charity's gross income exceeded £250.000 your examiner must be a member of a body listed in section 145 of the 2011 Act. I confirm that l am qualified to undertake the examination because l am a member of the Institute of Chartered Accountants in England and Wales. which is one of the listed bodies. I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination giving me cause to believe that in any material respect: l.accounting records were not kept in respect of the Charity as required by section 130 of the Act: or 2.the accounts do not accord with those records: or 3. the accounts do not comply with the applicable requirements concerning the form and content of accounts set out in the Charities (Accounts and Reports) Regulations 2008 other than any requirement that the accounts give a 'true and fair view which is not a matter considered as part of an independent examination. I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached. Joshua Kingston Bsc., ACA Burton Sweet Chartered Accountants The Clock Tower 5 Farleigh Court Old Weston Road Flax Bourton Bristol BS48 1 UR 13 Date: 24th September 2024

WE HEAR YOU CONSOLIDATED STATEMENT OF FINANCIAL ACTivrriES (Including Income & Expenditure Account) YEAR ENDED 31 MARCH 2024 Unrestricted Unrestricted General Deslgnated Funds Funds Total Funds 2024 Total Funds 2023 Reslrlcted Funds Note Income from: Donations, grants and legacies Charitsble activities Other trading activities Investments 130,813 6.497 106,704 3,783 198,664 329,477 6,497 106,704 3,783 379,911 40,665 146.135 4,212 Total income 247,797 198,664 446,461 570,923 Expenditure on: Raising funds Charitable activities 177,043 165,575 9,780 188,884 186,823 354,459 242,112 410,992 Total expenditure 342,618 198,664 541,282 653,104 Net incomellexpenditure) {94,821 } {94,8211 182,1811 Transfers bel￿een funds 23 36,500 136,500) Net movement in funds before taxation {58,321 } 136,500) {94,8211 182,1811 Total funds at 1 April 2023 23 92,262 36,500 128,762 210,943 Total funds at 31 March 2024 23 33,941 33,941 128,762 The group has no recognised gains or losses olher than the results for the year as set out above. The notes on page$ 18 to 32 form part of these financial ststements See note 12 for fund-accounting comparative figure$ 14

WE HEAR YOU CHARITY STATEMENT OF FINANCIAL ACTIVITIES (Including Income & Expenditure Account) YEAR ENDED 31 MARCH 2024 Unrestricted Unrestricled General Deslgnated Funds Funds Total Funds 2024 Total Funds 2023 Reslrlcted Funds Note Income from: Donations, grants and legacies Charitsble activities Other trading activities Investments 132,723 6.497 84,389 3,766 198,664 331,387 6,497 84,389 3,766 367,089 40,665 109.087 4,154 Total income 227,375 198,664 426,039 520,995 Expenditure on: Raising funds Charitable activities 159,350 165,575 9,780 188,884 169,130 354,459 145,949 410,992 Total expenditure 324,925 198,664 523,589 556,941 Net incomellexpenditure) {97,550} (97,5501 135,9461 Transfers bel￿een funds 23 {5,628} 136,500) {42,1281 Net movement in funds {103,178} 136,500) (139,6781 135,9461 Total funds at 1 April 2023 23 137,119 36,500 173,619 209,565 Total funds at 31 March 2024 23 33,941 33,941 173,619 The group has no recognised gains or losses olher than the results for the year as set out above. All of the activities of the group are classed as Ix)nkn"nuing The notes on pages 18 to 32 fomi part of these financial statements See note 12 for fund4CCOUlltlng comparatlve flgures 15

WE HEAR YOU BALANCE SHEET AS AT 31 MARCH 2024 Group 2024 Charity 2024 Group 2023 Charity 2023 Note Fixed assets Tangible assets Investments 13 14 3,976 3,976 Current assets Stock Debtors Cash at bank and in hand 2,097 51,627 144,432 198.156 2.097 51,625 144,432 198,154 4,293 13,260 237,141 254,694 2.031 68,743 206,695 277,469 16 Creditors- arnounts falling due within one year 17 (126,8511 {126,8511 179,0811 162,112) Net current assets 71.305 71,303 175,613 215,357 Total assets less current liabilities 71,305 71.305 179,589 215,361 Creditors- arnounts falling due after more than one year 17 (37,364) 137,3641 {50,8271 141,7421 Net assets 33,941 33.941 128,762 173,619 Funds Unrestricted funds General funds Non-charitable trading funds 24 24 33.941 33.941 137,119 {44,8571 137,119 Restricted funds 36,500 36,500 Total funds 33,941 33,941 128,762 173,619 These financial statements were approved by the Trustees on 24 September 2024 and are signed on their behalf by.. ontague Chair The notes on page$ 18 10 32 fonn part of these financial statements 16

WE HEAR YOU GROUP CASH FLOW STATEMENT YEAR ENDED 31 MARCH 2024 2023 2023 Note Net cash ouffiow frorn operating activities 20 (74.6551 {123,0811 Non-operaling cash flows.. Investing activities Investment income Loans repaid 3,783 (21.8371 4,212 (6,5341 Nel cash outflow for the year 21 (92.709) 1125,4031 Charity law prohibits the use of net cash inflows on any endowed or other restricted fund to offset net cash oufflows on any fvnd outside its own objects, except on special authority- In practice this restriction has not had any effect on group cash llows for the year. The notes on pages 18 to 32 forn) part of these finan¢lal statements 17

WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2024 Accounting policies Basls of preparlng the flnanclal statements The financial statements have been prepared in accordance wth the historical cost convention lexcept for investments which have been included al fair value) and in accordan￿ the Statement of Recommended Practice.. Accounting and Reporting by Charities preparing their accounts in accordance wth the Financial Reporting Stsndard applicable in the UK and Republic of Ireland {FRS 1021 issued in October 2019 and the Financial Reporting Stsndard appIl￿ble in the United Kingdom and Republic of Ireland IFRS 1021 and the Charities Act 2011 and UK Generally Accepteil PraCts.￿ as il applies from 1 January 2019. The accounts (financial stalementsl have been prepared to give a 'true and fair, view and have departed from the Charities (Accounts and Reports) Regulations 2008 only lo Ihe exienl required lo provide a 'lrue and fair view. This departure has involved following Accounting and Reporting by Charities= Statement of Recommended Practice applicable to charities preparing their accounts in accordance wth the Financial Reporb"ng Standard applicable in the UK and Republic of Ireland IFRS 1021 issued in October 2019 rather than the Accounting and Reporting by Charities.. Statement of Recommended Practice effective from 1 April 2005 which has since been withdrawn. The charity is a public benefit entity as defined under FRS102. The Trustees consider that there are no material uncertainties al)out the charitys ability to continue as a going concem, despite the significant uncertainly around public fundraising being caused by the current cost of living crisis. Whilst the Trustees acknowledge there may be challenges around community fundraising and corporate giving as an impact of this, the charity has sufficient reserves to be able to meet these challenges and has considered these impacts within its reserves policy. Basis of consolidation The Consolidated Statement of Financial Aclivitses ISOFAI. Consdidated Balan￿ Sheet and Consolidated Statement of Cash Flows consolidate the financial statements of the Charity and its subsidiaries., WHY Gallery Ltd and Talkativity CIC. The results of the subsidiaries are consolidated on a line by line basis. Fund accounting General funds are unrestricted funds which are available for use al the discretion of Ihe Truslees in furtheran￿ of the general objectives of the Charity and which have not have been designated for other purposes. Designated funds Comprise unrestricted funds that have been set aside by the Trustees for particular purposes. The aim and use of each designated fund is set out in the notes to the financial statements. Restricted funds are funds which are to be used in accordance specific restrictions imposed by donors which have been raised by the Charity for particular purwses. The cost of raising and administering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in the notes lo the financial slatements. Income All income is included in the Statement of Finanryal Activits'es when the Charity is legally entitled to the income and the amount can be quantified with reasonable accuracy. Some grant intx)me is deferred where the conditions for receipt are not met at the end of the accounting period. Income represents the total income r￿1Vable during the pericxy, induding commission on Gallery sales, interest received, and gift aid receipts. Income tax recoverable in relation to donations received under Gtft Aid or deeds of (x)venant is recognised al the time of the donation. Expenditure All expenditure is accounted for on an accruals basis inclusive of any VAT which cannot be recovered and has been induded under expense categories that aggregate all costs for allocation to activilies. Expenditure on raising funds includes those incurred in trading activities. Support costs are those costs incurred by the charity as a whole rather than a specifie project or activity- Support costs have been apportioned lo activities including raising funds on a resource usage basis. 18

WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2024 Accounting policies l¢0ntinu9d) Charitable activities include expendilure on carrwng oul ￿Unselling and supervision servi￿$ and indudes both direct costs and support costs relating to those activities. Governance costs are those incurred in connection with administration of the charity and compliance with constitutional and statutory requirements. Govemance costs are included within charitable activtty support costs. Tangible fixed assets Tangible fixed assets are classified as such ￿en they have a value over £1.000 and a useful life of over one year. They are staled at cost less depreciation, which is provided at rales calculated to write off the cost of fixed assets, less their estimated residual value, over their expected useful lives. Tangible fixed assets - Depreciation Depreciation is provided at the following annual rates in order Io WTite off eath assel over its estimated economic life. Furniture, fittings and equipment orfice equipment 20% slraighl line 20Yo straight line Investments Investments in subsidiaries are valued at cost less provision for impairment at the charity level. Stocks Stocks are valued at the lower of cost and net realisable value after making due allowance for obsolete and slow-moving stocks. Taxation The charity is exempt from corporation tax on ils charitable acb"vibes. Debtors Trade and other debtors are retx)gnised at the settlement amount due after any trade discount offered. Prepayments are valued al the amount prepaid after taking account of any discounts due. Cash and cash equivalents Cash al bank and cash in hand includes cash and short temi highly liquid investments wlh a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account. Crgditors Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settie the obligalion can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any discounts due. Donations and legacies Group & Charity UTrrestri¢ted Unrestricted General Designated Funds Funds Restricted Total Funds Total Funds Funds 2024 2023 Donations Grants Other government grants Non-govemment grants 106,243 106,243 138,464 655 227,970 26,480 198,664 225,144 Charity sub-total 132,723 198,664 331,387 367,089 Job Retention Scheme Other govemment grants Non-government grants Inler-group eliminations 2,315 543 9,964 1,801 (3,711 } 1,801 13,7111 Group donations and legacies 130,813 198,664 329,477 379,911 Income from donations and legaues in the prior year has been dassed as unreslricled general funds except for non-govemment grants of £183,898 which were restn"cted. 19

WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2024 Income from charitable activities Group & Charity Unrestricted Unrestricted General Designated Funds Funds Restricted Funds Total Funds 2024 Total Funds 2023 Counselling and supervision 6,497 6,497 40,665 Group & Charity total 6,497 6,497 40,665 Income from charitable activities in the prior year has been dassed as unrestricted general funds. Income from: Other trading actlvlties Group & Charity Unrestricted Unrestricted General Designated Funds Funds Reslricted Total Funds Funds 2024 Total Funds 2023 Merchandising income Management fee income- subsidiaries Event income Rental income Other income 950 5.625 55,073 7.743 14.998 950 5,625 55,073 7,743 14,998 1,676 12,600 68,053 6,848 19,910 Charlty sub-total 84,389 84,389 109,087 Gallery sales 27,940 27,940 49,648 Subsidiaries sub4otal 27,940 27,940 49,648 Inler-group eliminations (5,625} (5,6251 112,6001 Group income from other trading activities 106,704 106,704 146,135 Income from other trading activities in the prior year has been dassed as unrestricted general funds. Investment Income Group & Charity Unrestricted Unrestricted General De51gnated Fund5 Funds Restrleted Total Funds Funds 2024 Total Funds 2023 Interest received Charity sub-total 3,766 3.766 3,766 3,766 4,154 4,154 Interest received Subsidiaries sub4otal 17 3.783 58 4,212 3,783 Investment income in the prior year has been classed as unrestn.cted general funds. 20

WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2024 Expgnditure on". Raising funds Group & Charity Total Funds 2024 Total Funds 2023 Direct costs Direct fundraising costs Fundraising salaries Direct retail costs Retail 5alarie5 Support costs (note 8) 35,715 91,223 40 5,291 36,861 22,350 79,797 7,246 36,556 Charity sub-total 169,130 145,949 Cost of goods sold Wages and salaries Overheads - subsidiaries Management charge Charitable donation to parent 5,267 14,883 (2,4571 5,625 3,711 9,417 51,356 35,390 12,600 Subsidiaries sub4otal 27,029 108.763 Inler-group donation Inler-group eliminations 13,7111 15,6251 112,6001 GTOUP expenditure on raising funds 186,823 242,112 Expenditure on: Charitable adivities Group & Charity Support Costs (Note 8) Direct Costs Total 2024 Counselling and supervision Salaries and wages Other costs 145,859 100,590 66,485 41,525 212,344 142,115 246,449 108,010 354,459 Prior year comparative Support Costs {Note 8) Direct Costs Total 2023 Counselling and supervision Salaries and wages Other costs 124,169 170,845 76,613 39,365 200,782 210,210 295,014 115,978 410,992 21

WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2024 Support costs Charity Raising funds Charitable activities Total 2024 Rent, rates, light and heal Housekeeping Repairs and maintenance Insurance Office costs IT and computer costs Subscriptions Legal and professional fees Accountancy Bank charges Staff training, recruilmenl and other expenses Travel and entertainment Wages and salaries Governance costs Independent examinerfs fee Independent examiner- other serwces 5,911 232 286 322 55 1.478 58 914 824 348 458 26 25,949 17,733 695 857 967 1,099 4,433 521 5,179 1,067 1,970 3,378 26 66,485 23,644 927 1,143 1,289 1,154 5.911 579 6,093 1,891 2,318 3,836 52 92,434 1,260 2,340 1,260 2,340 36,861 108,010 144,871 Prior year comparative Raising funds Charitable activities Total 2023 Rent, otes, light and heal Housekeeping Rep8irs 8nd m8intenance Insurance Office costs IT and Computer costs Subscriptions Legal and professional fees Accountancy Bank charges Staff training, recruitment and other expenses Travel and entertainment Wages 8nd salaries Governance costs Independent examinerfs fee Independent examiner- other serwces 6.188 358 120 306 405 1,105 67 1,268 393 18 296 59 25,973 18,563 1,074 360 917 1,858 3,314 607 5,231 2,229 103 1,423 315 76,613 24,751 1,432 480 1,222 2,263 4,419 674 6,499 2,622 121 1,719 374 102,586 1,164 2,208 1,164 2,208 36,556 115,978 152,534 Support costs are split between fundraising costs and charilable activity costs based upon usage. Only expenditure in the charity is considered lo be supFth cosls and able to ￿ allocated be￿en charitable activities and fundraising costs. 22

WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2024 Net incomel (expenditure) This is slated after charging.. Group 2024 Charity 2024 Group 2023 Charity 2023 Depreciation of tangible fixed assets Independent examinerfs fee Independent examiner- other services 1,494 1,260 3,444 1,992 1,164 3,960 1,260 2,340 1,164 2,208 There were no Trustees, remuneration or other benefits for the year ended 31 March 2024 nor for the period ended 31 March 2023. The total Trustees. expenses paid during the year ended 31 March 2024 to one (2023- two) trustees for training and other expenses were £5412023.. £721. The total Trustee, key management personnel and other related paty donations in the year were £53012023: £1,523). 10 Staff costs and numbers Group 2024 Charity 2024 Group 2023 Charity 2023 The aggregale payroll costs were.. Wages and salaries Social security costs Employers pension Redundancy costs 312,197 19.262 8,986 14,222 298,039 18.814 8,729 14,222 337,550 23,774 9,414 288,965 21,618 8,290 354,667 339,804 370,738 318,873 The average weekly number of employees during the year, ￿lCulated on the basis of average headcount. was as follows= Group 2024 No. Charity 2024 No. Group 2023 No. Charity 2023 No. Management and administralion Other staff 11 10 14 11 16 14 20 15 No employee received emoluments of more than £60.000. The key management personnel for 2024 received employee benefits totalled £145.58412023.. £147.1111 for the Group & Charity. 11 Taxation The charity is exempt from corporation tax as all its income is charitable and applied for charitable purposes. The charitys trading subsidiaries, WHY Gallery Ltd and Talkativity CIC. attract corwration tax only to the extent that profits remain within them lo grow their activities. Further available profits are donated responsibly to the charity. 23

WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2024 12 Comparative Statement of Financial Activities Group Unrestrieted Unrestricted General Designated Funds Funds Total Funds 2023 Restricted Funds Income from: Donations and legacies Charitable activities Other trading activities Investments 196,013 40,665 146,135 4.212 183,898 379,911 40,665 146,135 4,212 Total Income 387,025 183,898 570,923 Expenditure on: Raising fvnds Charitable activities 241,847 191.117 265 189,773 242,112 410.992 30.102 Total expenditure 432.964 30,102 190,038 653,104 Net incomellexpenditure) and net movement in funds (45,9391 130.1021 16,1401 182,1811 Total funds at 1 April 2022 138.201 30.102 42,640 210.943 Total fund$ at 31 March 2023 92,262 36,500 128,762 Charity Unrestrieted Unrestricted General Designated Funds Funds Total Funds 2023 Restricted Funds Income from: Donations and legacies Chariiable activities Other trading activities Investments 183.191 40,665 109,087 4.154 183,898 367,089 40,665 109,087 4,154 Total income 337,097 183,898 520,995 Expenditure on: Raising funds Charitable activities 145,684 191.117 265 189,773 145,949 410,992 30,102 Total expenditure 336.801 30,102 190.038 556,941 Net incomellexpenditure) and net movement in funds 296 130,102} 16,1401 135,9461 Total funds at 1 April 2022 136,823 30.102 42,640 209,565 Total funds at 31 March 2023 137,119 36,500 173,619 24

WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2024 13 Tangible fixed assets Group Furniture. fittings and equipment Computer equipment Totals Cost At 1 April 2023 Additions Disposals 9,961 14,208 24,169 19,961) 19,9611 At 31 March 2024 14,208 14,208 Depreclatlon At 1 April 2023 Charge for the year Elimination on disposal Impairment 5,985 1,494 19,9611 2.482 14,208 20,193 1,494 19,9611 2,482 At 31 March 2024 14,208 14,208 Net book value At 31 March 2024 At 31 March 2023 3,976 3,976 Charlty Computer equipment Totals Cost Al 1 April 2023 14,208 14,208 At 31 March 2024 14,208 14,208 Depreciation At 1 April 2023 14,208 14,208 At 31 March 2024 14,208 14,208 Net book value At 31 March 2024 At 31 March 2023 14 Flxed asset Investments Charlty Unllsted securities Total 2024 Total 2023 Shareholding in WHY Gallery Ltd Shareholding in Talkativity CIC WHY Gallery Ltd (Company No. 111665091 was a wholly owned subsidiary of We Hear You, a charitable incorporated organisation. During the year, the directors decided lo dissolve the company as part of a voluntary strike off. A summary of the trading results for the subsidiary is set out in note 15. Talkativily CIC (Company No. 14164907) is a wholly owned subsidiary of We Hear You. a charitable incorporated organisalion. During the year all inlercompany balances were written off resulting in all assets and liabilities being transferred to We Hear You. After the transfer Talkativity CIC became a dormant company. A summary of the trading results for the subsidiary is set out in note 15. 25

WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2024 15 Principal subsidiaries Percentage Principal shareholding activity Company name County WHY Gallery Ltd England and Wales England and Wales 100°A Retail sales in commercial art galleries Talk8tivity CIC 100% To cary on activities which benefrt the community and in particular (without limitation) to provide a counselling service. WHY Gallery Ltd Year ended 31 March 2024 Year ended 31 March 2023 Tumover Cost of sales Gross proflt Administrative expenses Interest payable and similar charges Profitl(lossl on ordinary adivities before taxation Tax on profivloss on ordinary activities Profitl(lossl for the period 29,758 5,267 24,491 {21,3391 423 2,729 61.032 9,417 51.615 154,7441 978 14,1071 2,729 14,1071 Retained eamings brought forward Profivllossl for the pericxj 12,7291 2,729 1,378 4,1071 Retained earnings carried forward 2,729 Talkativity CIC Year ended 31 March 2024 Year ended 31 March 2023 Tumover Cost of sales Gross profit Administrative expenses Interest payable and similar charges ProfiU(lossl on ordinary activities before Lixation Tax on profitlloss on ordinary activities ProfiU(lossl for the period 1,496 1,496 140,2521 3,3721 142,1281 142,1281 Retsined eamings brought fotward Transfer to We Hear You Profivllossl for the period {42,1281 42,128 142,1281 Retained earnings carried forward 42,128 16 Debtors Group 2024 Charity 2024 Group 2023 Charity 2023 Trade debtors Amount owed by group undertakings Prepayments and accrued income Other debtors 25,564 25,564 3,976 3,976 56,874 7,893 26,061 26,061 8,540 744 51,627 51,625 13,260 68,743 26

WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2024 17 Creditors: amounts falling due within one year Group 2024 Charity 2024 Group 2023 Charity 2023 Amounts falling due within one year Trade creditors Social security, pensions and other taxes Accruals and deferred income Loans and borrowings 5,277 6,483 109,013 6,078 5,277 6,483 109,013 6,078 11,673 1,889 51,067 14,452 11.400 1,803 46,326 2,583 19 126,851 126,851 79,081 62,112 Amounts falling due after more than one year Loans and bomwings 19 37,364 37,364 50,827 41,742 19 Loans and borrowings Group 2024 Charity 2024 Group 2023 Charity 2023 Current loans and borrowings SSEF loan SSEF repayable grant Resonance loan 6,869 5,000 2,583 6,078 6.078 2,583 6.078 6,078 14,452 2,583 Nonrycurrent loans and borrowings SSEF loan Resonance loan 9,085 41,742 37,364 37.364 41.742 37,364 37,364 50,827 41,742 20 Reconciliation of net movement in funds to net cash inflow from operating aclivities 2024 2023 Group Statement of Financial Activities.. Net movement in fijnds Investment income Depreciation Impairment on fixed assets Decrease in non4oan creditors Increase in debtors Increase in stock {94,8211 13,7831 1,494 2,482 56,144 {38,3671 2,196 182,1811 14,2121 1.992 131,4661 18,0541 840 Net ￿$h inllow from operations {74.6551 1123,0811 27

WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2024 21 Analysis in changes in cash and net debt during the year 2024 2023 Change Cash al bank and in hand Nel debt 144,432 143,442) 237,141 {65,2791 192.7091 21,837 100,990 171,862 170,8721 2023 2022 Change Cash al bank and in hand Nel debt 237.141 165,2791 362,544 {71,8131 {125,4031 6,534 171,862 290,731 (118,8691 22 Operating Leases At 31 March 2024 the charity had tot21 commitments under non-cantEllable operating leases, in relation to premises, as set out below. Group 2024 Charity 2024 Group 2023 Charity 2023 Within one year Between two to five years 13.500 13.500 13,500 13.500 18,500 27,000 18,500 27.000 27,000 27,000 45,500 45,500 28

WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2024 23 Movement in funds Group & Charity At 31 Mar 2024 Gains I (losses) 2023 Incorne Expenditure Transfers Restricted Funds Lollery Frome Community Lottery Sl Johns Pink Ribbon Sl James Trust NHS Charities Together {NHSCT) NHS NSW 42,348 480 7.500 4.500 500 17.238 41,656 6.010 29.345 874 5,000 3,780 10,091 25,000 675 1,667 2.000 {42,3481 {4801 17,5001 14,5001 {5001 (17,2381 {41,6561 16,0101 {29,3451 {8741 15,0001 13,7801 {10,0911 (25,0001 {6751 11,6671 12,0001 7.5QKJ {7,500) 22,990 6.010 122,9901 {6.0101 Resonance Macmillian Awards for all Merrell Fund Reach Suicide Prevention SWAG Troth)ridge Area Board Wiltshire Community Foundation Youth with a Future 36.5QKJ 198,664 (198,6641 136,500) Unrestricted funds General fund 137.119 227,375 (324,9251 {5,6281 33,941 Unrestricted funds subtotal 137.119 227,375 (324,9251 {5,6281 33,941 Charity funds 173.619 426,039 (523.5891 142.128) 33,941 WHY Gallery Ltd Talkativity CIC Inler-group eliminations (2.7291 {42.1281 29,758 {27.0291 42.128 {9,336} 9,336 {44,8571 20,422 {17,6931 42,128 Total funds (Group) 128,762 446,461 {541,2821 33,941 29

WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2024 23 Movement in funds (continued) Prewous year Group & Charity At 1Apr 2022 At 31 Mar 2023 Gains I (losses) Income Expenditure Transfers Restrict9d Funds Brympton Parish Council Lottery Frome Community Lottery Somerset Community Foundation Sl Johns Fence Club Pink Ribbon Yeovil Town Council Sl James Trust BANES Asda Community Foundation NHS Charities Together {NHSCT) NHS NSW Resonance Macmillian Hospitsl Saturday Fund Media Trust Wesport Awards for all 500 46,386 239 13,084 {5001 146.386) {2391 113.0841 (17,5001 {6941 18,000) 11.000) {700) {45.760) 11,0001 19.3911 (22,9001 13,9901 14,4541 11.8921 11,5281 11,0201 (10,0001 25.000 7,500 694 8.000 1,000 700 45,760 1,000 9,391 45.890 10,000 4,454 22,990 6,010 1,892 1,528 4.220 10.OCH) (3,200) 42,640 183,898 {190,0381 36,500 Unrestricted funds Designated funds 1 2 1 Counselling General funds General fund 30,102 (30,1021 136,823 337,097 {336,8011 137,119 Unrestricted funds subtotal 166.925 337.097 {366.9031 137,119 Charity funds 209,565 520,995 {556.9411 173,619 WHY Gallery Ltd Talkativity CIC Inter-group eliminations 1,378 61,032 1,496 (12,600) (65,139) (43,624) 12,600 12,7291 142,1281 1.378 49,928 (96,1631 144,8571 Total funds {Groupl 210,943 570,923 (653,1041 128,762 Designated funds The 12 1 counselling fund was designated by the Board lo ensure that these fvnds were used specifically lo address the increase in referrals we were expecting as a knock on impact of the COVID-19 pandemic. Restricted funds Lottery- the fund is restricted by the Frome Community Lottery- funds are restn.cted to be used in the geographical area of Frome. Sl Johns- this fund is restricted for WHY outdoors and Men WHY. Pink Ribbon - restricted to Breast Cancer wunselling. Sl James Trust- geographically reslricled lo Trowbridge. NHS Charities Together INHSCT}- NHS Charities Together money. restricted to BANES. NHS NSW - NHS Charities Together money. restricted to BANES. Resonance - to ftjnd business development work. Macmillan - Geographically restricted to Swindon. Awards for all - this fund is restricted to ABI specific counselling and training. Merrell Fund - This fund is restricted by servi￿. Reach - This fund is reslricted to business development work. Suicide Prevention - This fund is restricted to work supporting dients at risk. SWAG - This fund is restricted by Icxxlion of Servi￿$. 30

WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2024 23 Movement in funds (continued) Restricted funds (continuedj TrO￿ridge Area Board - This fvnd is restricted by location of services. Wiltshire Community Foundation- To fund fundraising resource focused on Wiltshire. Youth with a Future - This fund is restn.cted to children's & young peoples services. Brympton Parish Council - funds are restricted to be used in the geographical area of Yeovil. Somerset Community Foundation - funds are restricted to be used in the geogrdphical area of Somerset. Fence Club - funds are restricted to toys and malerials for children's counselling induding décor in counselling room. Yeovil Town Council - geographically restricted to Yeovil. BANES - Geographically restricted lo BANES. Asda Community Foundation - funds are restricted to the project WHY Grow. Hospital Saturday Fund - this fund is reslricled lo foreign language support. Media Trust- this fund is restricted for website and communications development. Wesport- this fund is restricted to Boulder R(x)ms only. Transfers A transfer of £36,500 has been made from restricted funds to general funds. Expenditure had been spent through general funds in previous years and therefore this transfer corrects the fund balances in the year. A transfer of1£42.1281 has been made from Talkativty CIC to We Hear You as a result of Talkativity ceasing trading activities in 2023 and becoming domiant Intgr*roup eliminations A donation to the Charity from WHY Gallery Ltd of £3.711 (2023= £nil) and a management charge of £5,62512023.' £12,600} was charged from the Charity to WHY Gallery Ltd and Talkab"vity CIC during the year. These items have been removed from the consolidated SOFA and are induded in the Inter-group eliminations along with the elimination of the subsidiaries, share capital upon consolidation. 24 Analysis of net assets between funds Restricted Dgsignated Unrestrided funds lunds funds 2024 Total Fixed asset investments Cash al bank and in hand Other net asselsllliabililiesl 144,432 {110,4931 144.432 1110,4931 Charlty 33,941 33,941 WHY Gallery Ltd Talkativity CIC Group 33,941 33,941 Prevlous year Restricted Designated Unrestricted funds funds fvnds 2023 Totsl Fixed asset investments Cash al bank and in hand Other net asselsllliabilitiesl 36.500 170,195 133,0801 206,695 133.0801 Charity 36,500 137,119 173,619 WHY Gallery Ltd Talkativily CIC 12,7291 {42,1281 12,7291 142,1281 Group 36,500 92,262 128,762 31

WE HEAR YOU NOTES TO THE FINANCIAL STATEMENTS YEAR ENDED 31 MARCH 2024 25 Related party transactions There were no further transactions with trustees and other rdated parties other than those disc105ed elsewhere in the financial statements. 26 Group The Directors made the decision on 24 December 2023 to dissdve the subsidiary WHY Gallery Ltd which ceased trading in the year and has since been dissolved (co. number 111665091. Talkativity CIC (co. number 141649071 ceased trading activities in 2023 and became dormant. 32

WE HEAR YOU MANAGEMENT INFORMATION YEAR ENDED 31 MARCH 2024 The following pages do not fom part of Ihe statutory financial statements which are the subject of the examinerf5 report on page 13 33

WE HEAR YOU CHARITY DETAILED STATEMENT OF FINANCIAL ACTIVITIES YEAR ENDED 31 MARCH 2024 Total Funds 2024 Total Funds 2023 Incorne Frorn: Donations and18gacies Donations Grants Other government grants Non-govemment grants 106,243 138,464 655 227,970 367,089 225,144 331,387 Investment income Interest received 3,766 3,766 4,154 4,154 Charitable activities Counselling and supervision 6,497 6,497 40,665 40,665 Other trading activities Merchandising income Management fee income- subsidiaries Event income Rental income Other income 950 5,625 55,073 7,743 14,998 84,389 1,676 12,600 68,053 6,848 19,910 109,087 Total income 426,039 520,995

WE HEAR YOU CHARITY DETAILED STATEMENT OF FINANCIAL ACTIVITIES YEAR ENDED 31 MARCH 2024 Total Funds 2024 Total Funds 2023 Expenditure on". Direct Raising Funds Costs Fundraising salaries and wages Other direct cosls Direct retail costs Retail salaries 91,223 35,715 40 5,291 79,797 22,350 7,246 132,269 109,393 Direct Charitable Activities Costs Counselling and supeNision Salaries and wages Other direct costs 145,859 100,590 246,449 124.169 170.845 295,014 Support Costs Rent, rates, light and heal Housekeeping Repairs and maintenance Insurance Office costs IT and Computer costs Subscriptions Legal and professional fees Accountancy Bank charges Staff training, recruitment and other expenses Travel and entertainment Wages and salaries Governance costs - charity Independent examinerfs fee Independent examiner- other services 23,644 927 1,143 1,289 1,154 5,911 579 6,093 1,891 2,318 3,836 52 92,434 24,751 1,432 480 1,222 2,263 4,419 674 6,499 2,622 121 1,719 374 102,586 1,260 2,340 144,871 1,164 2,208 152,534 Total expenditure 523,589 556,941 Net lexpendlture)Ilncome {97,5501 135,9461 35

We Hear You (WHY) 14-15 North Parade Frome Somerset BAII IAU [e-mail] tj 01373 455 255 wehearyou.org.uk Registered with FR FUNDRAISING REGULATOR why... we hear you Cancer Counselling