Trustees,
annual report
and accounts
2023/24
We Hear You is a C
aritable
Incorporated Organisation
(cio)
We Hear You
Registered Charity
No. 1156001
why...
we hear you
Cancer
Counselling

Contents
Reference and administrative
details
Governance and
organisational management
Achievements and
performance overview
12
statement of Trustees,
responsibilities
13
Independent Examiner's
report
2024
14
Consolidated Statement of
financial activities
15
Charity Statement of
financial activities
Consolidated and Charity
balance sheet
Consolidated Statement of
Cash Flows
18
Notes to the financial
statements

Annual Report and
Accounts
Annual report and accounts
The Board of Trustees present their annual report and the Independent Examination by a
qualified accountant of the charity for the year ended 31 st March 2024.
Governing document
We Hear You is a Charitable Incorporated Organisation (CIO) adopted on I st April 2014,
amended by a special resolution of its members on 22nd January 2015. The charity is
governed by its CIO constitution.
Independent Examiner
Josh Kingston. Bsc.. ACA. Burton Sweet Limited. The Clock Tower. 5 Farleigh Court, Old
Weston Road, Flax Bourton. Bristol, BS48 1 UR
Bank
CAF Bank Limited. 25 Kings Hill Avenue. West Malling, Kent. ME19 4JQ
We Hear You works across Somerset. Bath and North East Somer5et, Swindon, and
Wiltshire, providing professional counselling and emotional support to patients,
families. friends and carers who have been affected or bereaved by cancer or any
other life-threatening condition.
The objective of the charity is for the public benefit by provision of support through
solo and joint counselling, mindfulness. art and drama therapy, nature connection
therapy, social groups, and signposting. We Hear You provides this support to
individuals who have been affected personally or by association by cancer and
other life-threatening conditions.
All We Hear You's qualified counsellors are professionally trained. experienced and
adhere to the British Association of Counselling and Psychotherapy IBACP) or
alternative professional body. Our two volunteer counsellors are student members,
working towards full membership.
As an organisational member of BACP. WHY is bound by its Ethical Framework for
the Counselling Professions {2018).

Reference and
administrative details
Charity name: We Hear You (WHY)
Board of Trustees
Charity no: l 156001
Anne Montague - Chair
Wayne de Leeuw- Vice Chair
Rachel Notley- Treasurer
Cara Burr (resigned 13th December
2023)
Tony De Jaeger
Darren Irwin
Tessa Warry
Ben Price (appointed 13th July 2023)
Registered address:
14-15 North Parade
Frome
BAI I IAU
Appointment and training of Trustees
The members of the charity are the members of the Board of Trustees, and their number
must not be fewer than three and not more than twelve. The number of four-year
consecutive terms of office that a member may serve cannot exceed three, thereby
limiting continuous membership to an aggregate of twelve years. This maximum term
was amended from two consecutive terms in May 2022.
The appointment or election of trustees is determined by the Board of Trustees through
open advertisement and interview.
The Board seeks wide representation from the charity's many stakeholders and to cover
the main areas of required expertlse. A skills audit is undertaken annually to ensure that a
diverse skill set is met. The Board also conducts an annual diversity audit, with the aim of
ensuring a Board that is representative of the communities we serve. In the event of
particular skills being lost due to retirement or new skills required, individuals are
approached to offer themselves for election to the Board.
New trustees receive an induction from existing trustees and senior member5 of staff.
Trustees are provided with a trustee information pack incorporating statutory information
along with governance, management policies and procedures.

Governance and organisational management
The Board of Trustees met seven times during the year ending 31 st March 2024, where
they determined and approved the strategy and budget and reviewed the charity's
performance.
Trustees have delegated the day-to-day management of We Hear You to the Chief
Executive Officer who. with support from the team. is responsible for delivering the
approved strategy.
Public Benefit
The Board of Trustees confirm they have had regard to the Charity Commission's
guidance on public benefit and have complied with their duty under section 4 of the
Charities Act 201 I when reviewing the charity's aims and objectives", and in
implementing current and planning future activities.
The Charities Act 201 I sets out 13 different aims which are recognised as charitable
purposes, and We Hear You meets of those aims, in particular: the advancement of
health and the relief of those in need by ill health or disability. We have referred to the
guidance contained in the Charity Commission's general guidance on public benefit
when reviewing our aims and objectives. In particular. all of the services provided to
patients, families and carers are free of charge, and available to all members of the
public in the area served by We Hear You and who meet the referral criteria.

Risk management
The Board of Trustees have considered the major risks to which the charity is
exposed and have established procedures including a risk register to identify,
mitigate, and manage those risks. All risks are reviewed regularly at trustee
meetings. with regular training for staff and annual updates to policies and
procedures. Risks are broken down into areas of activity; major risks are listed
below:
l. Governance
We Hear You's board has considered the risk of poor governance and
failure to direct the charity in the right way to achieve the charity's mission.
Robust processes are in place around trustee recruitment and induction,
and a trustee code of conduct. We Hear You has a scheme of delegation
in place, reviewed annually, which cleady sets out delegated authority.
Trustee5 review all of We Hear You's policies and procedures annually and
work closely with the CEO on the organisational strategy and business
planning. Through these robust processes, the board can operate
effectively in helping WHY stay true to its mission and vision and set relevant
objectives to implement them.
2. Regulatory and compliance
We Hear You is bound to comply with the legislation and regulations
relevant to its activities and funding sources. The board has considered the
risk of inadvertent non-compliance to We Hear You's reputation and any
resulting financial penalty. To mitigate the risk. We Hear You maintains
memk)ership of relevant national alliance bodies, such as The National
Council for Voluntary Organisations (NCVO). follows Charity Commission
updates and implements a reviews and renewals procedure to ensure the
charity meets its regulatory responsibilities and maintains sufficient
insurance.
We Hear You's serious incident reporting and whistleblowing policies ensure
accountability across the whole team.

3. Flnanclal
Following an extended period of growth, we experienced a significant reduction in the
income from grants in 2022/23 and again in 2023124. Our donation income also
remained behind plan following the national trend of people donating less money to
charity.
The reduction in income in 2023124 was closely monitored by trustees and identified as
a risk to our ability to maintain prudent financial reserves and manage our cashflow.
The difficulty in securing adequate income generation was identified as a risk to the
current and future viability of the charity.
To mitigate the risks identified. the following actions were taken: recruitment freeze,
freeze on non-essential expenditure, diversion of staff time onto income generation
activities and reduction in services provided.
We continued to explore new business-to-business avenues for sustainable income
generation, undertaking soft market testing and securing a grant from Resonance
which enabled the charity to appoint a part-time fixed-term Business and Service
Development Manager.
Towards the end of the 2023124 financial year. We Hear You undertook a staff
restructure to reduce our employed staffing establishment to ensure it remains
affordable considering the reduced income. The restructure enabled the charity to
adequately resource the service function, ensuring the continued delivery of
counselling services.
Our reserves as of 31 March 2024 were £33.941 (2023: £128,762) and are comprised of
restricted funds of £nil {2023: £36,500) and general funds of £33.941 (2023: £92,262).
The reserves policy at We Hear You allows for the event of a reduction in funding and
the opportunity to fund work that meets our aims if no grant funding can be found. As
part of our reserves policy, all monies including restricted grants and donations
received are ring fenced, kept secure and our net current assets reflect the reserve
policy and the receipt in advance of funds to allow us to continue projects into the
next financial year. The reserves policy is reviewed annually. as part of an ongoing
business planning and budget approval process.
The level of reserves is below the Trustees, recommended range of a minimum of
£55,000 and a maximum of £200,OCQ, following a very challenging year which saw a
reshaping of the charity to prepare us for the future.
The free reserves at the end of the year are £33.941 , and the focus for 2024/25 is to
stabilise and create a small surplus to bring reserves back towards the minimum policy
level.
We have robust procedures in place for the authorisation of all financial transactions,
and regularly review expenditure to provide up-to-date and relevant information,
maintain control and mitigate fraud.

4. Operational
We Hear You has a small team and has been operating without the
member of staff responsible for financial operations for an extended
period in 2022/23 and 2023/24. This led to pressure on our treasurer, both in
terms of time and an increase in hands-on. rather than supervisory,
activity. We appointed a trustee with significant senior finance experience
to help ensure strong financial governance. The Office Administrator's role
has been expanded to include some day-to-day finance tasks.
The challenging financial context We Hear You experienced in 2023/24
was felt by many in the third sector. This led to a reduction in the use of
self-employed counsellors and therapists.
The recruitment and retention of high-quality staff is a live and significant
risk to the charity. Budget constraints in 2023/24 have made it challenging
to replace departing employees. As always, We Hear You is focussed on
ensuring staff feel valued. and invests in providing training and
development opportunities. and career progression.
We Hear You. Board of Trustees and CEO

Achievement and
performance overview
2023/24
We Hear You
supported
370 people
in 2023/24
8470 adults
370
1670 children and
young people
Total number of
referrals
Q29Y.I q59g.l 112Y.
Patients
Non Patients
Bereaved
q47g.I q33Y.l 116Y.i a4Y.
Somerset
Wiltshire
Bath and North Other
East Somerset
Average improvement in wellbeing as measured by the
CORE Outcome Measure Tool:
Adults
Children and
young people
f•• 37g.
397.

Our service in 2023/24
Numbers of clients started to grow steadily from Christmas 2022, with most clients being
offered an appointment in three to four months.
Our WHYbemindful course in May and June 2023 were both full", as was our
WHYoutdoors course in May. Our popular WHYgrow course was also full in 2023 and
2024.
The Coffee Connection continued to be a popular peer support drop-in for people
with cancer; and in September we opened the first Bereavement Help Point in Bath
and North East Somerset in partnership with Dorothy House and Bath and North East
Somerset Carer's Centre.
In July 2023, our waiting lists reached critically high levels and. for the second time in
We Hear You's history, we were forced to pause accepting new referrals to give our
team time to help those already waiting for our support.
In August 2023 we made the difficult decision to stop filing our self-employed
counsellors, sessions due to our financial restrictions leading to an overall reduction in
the number of sessions we offered weekly.
This experience, coupled with the increasing financial pressure, highlighted the need
for us to review how we run and fund our services to ensure we can continue to
respond to the growing demand across our community both now and in the future.
As part of our approach to pro-actively listen to our community. in October 2023.
current clients, prospective clients. supporters. and local healthcare professionals were
surveyed to understand their needs and thoughts regarding WHY'S services. Questions
sought views regarding counselling method preferences. appropriate waiting times,
the idea of introducing an element of cost to some services, interest in new types of
service and more.
A total of 69 responses were received, and these played a pivotal role in guiding the
direction and detail of our new strategy for sustainability and future growth. For
example, a crucial learning was that 77Yo of respondents said they would rather wait
less time for support and pay what they could afford towards the service, rather than
wait longer and pay nothing at all. But 54T. felt that the provision of free counselling for
those who cannot afford to pay was key. This highlighted the importance of structuring
our services appropriately so we can offer counselling as swiftly as possible, whilst
retaining the provision of free counselling for those facing financial challenges as a
core priority.

Our counselling team, who listen day-in and day-out to the challenges facing our
clients, also formed a pivotal part of the development of our new strategy. Over
a six-month period, they were involved in ongoing discussions and consultations
to review our model. and their input ensured the emotional wellbeing of our
clients was always at the forefront of our decision-making.
We have devised a new five-year strategy. focused on delivering what our
community tells us they need the most, and building a strong foundation for
growth. Central to this strategy is:
i . streamlining our services to increase capacity for our most in-demand
types of support: one to one and couples counselling and creative therapy.
2. Consolidating our service provision around six key locations (Frome,
street, Bath, Peasedown St John. Chippenham and Trowbridgel, where
demand for our support is highest, and the most severe levels of deprivation
across our region are found. This will reduce travel and venue costs and
increase the accessibility of our counselling support for the most
disadvantaged members of our community.
3. Refreshing our funding model (including the introduction of a low-cost fee
of £15 per session for clients who tell us they can afford a contribution; and
the launch of a new (paid-forl training scheme to help managers provide
emotionally supportive workplaces for employees facing illness. We expect
to implement these changes in 2024125 and they will provide significant
financial support and help ensure our long-term sustainability.

Fundraising
In-person events continued to pick up in 2023124,
but event sign-up has been inconsistent, with little
explanation. Event highlights include a 'Splash of
Purple, day in June, Rook Lane Café, and Frome
Sings the Legends as part of Frome Festival, our
popular online auction, and our ever-successful
Winter Wonderland ball. We are grateful for the
support of our volunteers and the local community.
With the added challenge of some members of the
fundraising team leaving the charity in the autumn,
our income from community fundraising didn't keep
pace with our targets.
*é.
In mid-october we decided to launch an Appeal,
to generate much-needed income for the charity.
Despite starting the financial year with over
£1 00,000 pre-secured in grant income, several large
multi-year bids were turned down, which had a
huge impact on our income generation.
Charity partners
We were delighted to welcome new corporate
partners on board in 2023/24 including Clarks, RWK
Goodman Lawyers, Forester Sylvester Mackett
Solicitors and Flapjackery.
10

The WHY Gallery
We Hear You has run a linked non-profit company,
the WHY Gallery. since 2016. The Gallery showcases
the work of local artists and makers, running art fairs
and exhibitions throughout the year. Like a
commercial gallery. this activity attracts
commission: unlike a commercial gallery, this
commission is donated to the charity each year.
Changes in spending habits and higher energy
costs caused a number of small independent retail
businesses in Frome to close down at the start of
2023. The first three months of the financial year saw
reduced sales for the WHY Gallery, resulting in a loss
which posed a significant challenge for the rest of
the financial year.
The decision was taken by the Board of Trustees to
accept the Board of Director's recommendation to
close the Gallery on December 24th, as sadly it was
no longer possible for this venture to provide income
to the charity in the short or medium term.
WHYinwork
Eastside People continued to support us in 2023124
with our work to grow discretionary income through
business-to-business traded services. We undertook
financial modelling to ensure that our services would
be viable. Our WHY Ambassador supported us with
this piece of work developing business-to-business
leads for soundings and a business proposition.
We undertook market soundings in the autumn with
samples of employee assistance providers.
employee benefit providers and HR colleagues.
By early 2024. our trading plan formed, with three
phases. The first phase to address a short-term and
urgent target generating a contribution to the
budget during 2024125. in response to recent
funding shortfalls.

statement of trustees, responsibilities
The trustees are responsible for preparing the Trustees, Report and the financial
statements in accordance with applicable law and United Kingdom Accounting
standards including Financial Reporting Standard 102: The Financial Reporting Standard
applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted
Accounting Practice).
The law applicable to charities in England & Wales requires the trustees to prepare
financial statements for each financial year which give a true and fair view of the slate
of affairs of the charity and of the income and expenditure of the charity for that
period. In preparing these financial statements. the trustees are required to:
select suitable accounting policies and then apply them consistently:
observe the methods and principles in the Charities SORP;
make judgements and accounting estimates that are reasonable and prudent;
state whether applicable UK Accounting Standards have been followed, subject
to any material departures disclosed and explained in the financial statements;
and
prepare the financial statements on the going concern basis unless it is
inappropriate to presume that the charity will continue in business.
The trustees are responsible for keeping sufficient accounting records that disclose with
reasonable accuracy at any time the financial position of the charity and enable them
to ensure that the financial statements comply with the Charities Act 201 I, the Charity
(Accounts and Reports) Regulations 2008 and the provisions of the trust
deed/constitution. They are also responsible for safeguarding the assets of the charity
and hence for taking reasonable steps for the prevention and detection of fraud and
other irregularities.
Signed:
Anne Montague, Chair of Trustees
24th September 2024
12

Independent Examiner's Report
Independent examiner's report to the trustees of We Hear You. I report to the trustees on
my examination of the accounts of We Hear You (the Charity) for the year ended 31
March 2024.
Responsibilities and basis of report
As the charity trustees of the Charity you are responsible for the preparation of the
accounts in accordance with the requirements of the Charities Act 2011 {'the Act,).
I report in respect of my examination of the Charity's accounts carried out under section
145 of the 2011 Act and in carying out my examination I have followed all the
applicable Directions given by the Charity Commission under section 14515) (b) of the
Act.
Independent examiner's statement
Since the Charity's gross income exceeded £250.000 your examiner must be a member
of a body listed in section 145 of the 2011 Act. I confirm that l am qualified to undertake
the examination because l am a member of the Institute of Chartered Accountants in
England and Wales. which is one of the listed bodies.
I have completed my examination. I confirm that no material matters have come to my
attention in connection with the examination giving me cause to believe that in any
material respect:
l.accounting records were not kept in respect of the Charity as required by section
130 of the Act: or
2.the accounts do not accord with those records: or
3. the accounts do not comply with the applicable requirements concerning the form
and content of accounts set out in the Charities (Accounts and Reports) Regulations
2008 other than any requirement that the accounts give a 'true and fair view which
is not a matter considered as part of an independent examination.
I have no concerns and have come across no other matters in connection with the
examination to which attention should be drawn in this report in order to enable a
proper understanding of the accounts to be reached.
Joshua Kingston Bsc., ACA
Burton Sweet Chartered Accountants
The Clock Tower
5 Farleigh Court
Old Weston Road
Flax Bourton
Bristol BS48 1 UR
13
Date: 24th September 2024

WE HEAR YOU
CONSOLIDATED STATEMENT OF FINANCIAL ACTivrriES
(Including Income & Expenditure Account)
YEAR ENDED 31 MARCH 2024
Unrestricted Unrestricted
General Deslgnated
Funds
Funds
Total
Funds
2024
Total
Funds
2023
Reslrlcted
Funds
Note
Income from:
Donations, grants and legacies
Charitsble activities
Other trading activities
Investments
130,813
6.497
106,704
3,783
198,664
329,477
6,497
106,704
3,783
379,911
40,665
146.135
4,212
Total income
247,797
198,664
446,461
570,923
Expenditure on:
Raising funds
Charitable activities
177,043
165,575
9,780
188,884
186,823
354,459
242,112
410,992
Total expenditure
342,618
198,664
541,282
653,104
Net incomellexpenditure)
{94,821 }
{94,8211
182,1811
Transfers bel￿een funds
23
36,500
136,500)
Net movement in funds before taxation
{58,321 }
136,500)
{94,8211
182,1811
Total funds at 1 April 2023
23
92,262
36,500
128,762
210,943
Total funds at 31 March 2024
23
33,941
33,941
128,762
The group has no recognised gains or losses olher than the results for the year as set out above.
The notes on page$ 18 to 32 form part of these financial ststements
See note 12 for fund-accounting comparative figure$
14

WE HEAR YOU
CHARITY STATEMENT OF FINANCIAL ACTIVITIES
(Including Income & Expenditure Account)
YEAR ENDED 31 MARCH 2024
Unrestricted Unrestricled
General Deslgnated
Funds
Funds
Total
Funds
2024
Total
Funds
2023
Reslrlcted
Funds
Note
Income from:
Donations, grants and legacies
Charitsble activities
Other trading activities
Investments
132,723
6.497
84,389
3,766
198,664
331,387
6,497
84,389
3,766
367,089
40,665
109.087
4,154
Total income
227,375
198,664
426,039
520,995
Expenditure on:
Raising funds
Charitable activities
159,350
165,575
9,780
188,884
169,130
354,459
145,949
410,992
Total expenditure
324,925
198,664
523,589
556,941
Net incomellexpenditure)
{97,550}
(97,5501
135,9461
Transfers bel￿een funds
23
{5,628}
136,500)
{42,1281
Net movement in funds
{103,178}
136,500)
(139,6781
135,9461
Total funds at 1 April 2023
23
137,119
36,500
173,619
209,565
Total funds at 31 March 2024
23
33,941
33,941
173,619
The group has no recognised gains or losses olher than the results for the year as set out above.
All of the activities of the group are classed as Ix)nkn"nuing
The notes on pages 18 to 32 fomi part of these financial statements
See note 12 for fund4CCOUlltlng comparatlve flgures
15

WE HEAR YOU
BALANCE SHEET
AS AT 31 MARCH 2024
Group
2024
Charity
2024
Group
2023
Charity
2023
Note
Fixed assets
Tangible assets
Investments
13
14
3,976
3,976
Current assets
Stock
Debtors
Cash at bank and in hand
2,097
51,627
144,432
198.156
2.097
51,625
144,432
198,154
4,293
13,260
237,141
254,694
2.031
68,743
206,695
277,469
16
Creditors- arnounts falling due
within one year
17
(126,8511
{126,8511
179,0811
162,112)
Net current assets
71.305
71,303
175,613
215,357
Total assets less current liabilities
71,305
71.305
179,589
215,361
Creditors- arnounts falling due
after more than one year
17
(37,364)
137,3641
{50,8271
141,7421
Net assets
33,941
33.941
128,762
173,619
Funds
Unrestricted funds
General funds
Non-charitable trading funds
24
24
33.941
33.941
137,119
{44,8571
137,119
Restricted funds
36,500
36,500
Total funds
33,941
33,941
128,762
173,619
These financial statements were approved by the Trustees on 24 September 2024 and are signed on their behalf by..
ontague
Chair
The notes on page$ 18 10 32 fonn part of these financial statements
16

WE HEAR YOU
GROUP CASH FLOW STATEMENT
YEAR ENDED 31 MARCH 2024
2023
2023
Note
Net cash ouffiow frorn operating activities
20
(74.6551
{123,0811
Non-operaling cash flows..
Investing activities
Investment income
Loans repaid
3,783
(21.8371
4,212
(6,5341
Nel cash outflow for the year
21
(92.709)
1125,4031
Charity law prohibits the use of net cash inflows on any endowed or other restricted fund to offset net cash oufflows on any fvnd outside its
own objects, except on special authority- In practice this restriction has not had any effect on group cash llows for the year.
The notes on pages 18 to 32 forn) part of these finan¢lal statements
17

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2024
Accounting policies
Basls of preparlng the flnanclal statements
The financial statements have been prepared in accordance wth the historical cost convention lexcept for investments which have
been included al fair value) and in accordan￿ the Statement of Recommended Practice.. Accounting and Reporting by Charities
preparing their accounts in accordance wth the Financial Reporting Stsndard applicable in the UK and Republic of Ireland {FRS
1021 issued in October 2019 and the Financial Reporting Stsndard appIl￿ble in the United Kingdom and Republic of Ireland IFRS
1021 and the Charities Act 2011 and UK Generally Accepteil PraCts.￿ as il applies from 1 January 2019.
The accounts (financial stalementsl have been prepared to give a 'true and fair, view and have departed from the Charities
(Accounts and Reports) Regulations 2008 only lo Ihe exienl required lo provide a 'lrue and fair view. This departure has involved
following Accounting and Reporting by Charities= Statement of Recommended Practice applicable to charities preparing their
accounts in accordance wth the Financial Reporb"ng Standard applicable in the UK and Republic of Ireland IFRS 1021 issued in
October 2019 rather than the Accounting and Reporting by Charities.. Statement of Recommended Practice effective from 1 April
2005 which has since been withdrawn.
The charity is a public benefit entity as defined under FRS102.
The Trustees consider that there are no material uncertainties al)out the charitys ability to continue as a going concem, despite the
significant uncertainly around public fundraising being caused by the current cost of living crisis. Whilst the Trustees acknowledge
there may be challenges around community fundraising and corporate giving as an impact of this, the charity has sufficient reserves
to be able to meet these challenges and has considered these impacts within its reserves policy.
Basis of consolidation
The Consolidated Statement of Financial Aclivitses ISOFAI. Consdidated Balan￿ Sheet and Consolidated Statement of Cash Flows
consolidate the financial statements of the Charity and its subsidiaries., WHY Gallery Ltd and Talkativity CIC. The results of the
subsidiaries are consolidated on a line by line basis.
Fund accounting
General funds are unrestricted funds which are available for use al the discretion of Ihe Truslees in furtheran￿ of the general
objectives of the Charity and which have not have been designated for other purposes.
Designated funds Comprise unrestricted funds that have been set aside by the Trustees for particular purposes. The aim and use of
each designated fund is set out in the notes to the financial statements.
Restricted funds are funds which are to be used in accordance specific restrictions imposed by donors which have been raised
by the Charity for particular purwses. The cost of raising and administering such funds are charged against the specific fund. The
aim and use of each restricted fund is set out in the notes lo the financial slatements.
Income
All income is included in the Statement of Finanryal Activits'es when the Charity is legally entitled to the income and the amount can
be quantified with reasonable accuracy. Some grant intx)me is deferred where the conditions for receipt are not met at the end of the
accounting period.
Income represents the total income r￿1Vable during the pericxy, induding commission on Gallery sales, interest received, and gift
aid receipts.
Income tax recoverable in relation to donations received under Gtft Aid or deeds of (x)venant is recognised al the time of the
donation.
Expenditure
All expenditure is accounted for on an accruals basis inclusive of any VAT which cannot be recovered and has been induded under
expense categories that aggregate all costs for allocation to activilies.
Expenditure on raising funds includes those incurred in trading activities.
Support costs are those costs incurred by the charity as a whole rather than a specifie project or activity- Support costs have been
apportioned lo activities including raising funds on a resource usage basis.
18

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2024
Accounting policies l¢0ntinu9d)
Charitable activities include expendilure on carrwng oul ￿Unselling and supervision servi￿$ and indudes both direct costs and
support costs relating to those activities.
Governance costs are those incurred in connection with administration of the charity and compliance with constitutional and statutory
requirements. Govemance costs are included within charitable activtty support costs.
Tangible fixed assets
Tangible fixed assets are classified as such ￿en they have a value over £1.000 and a useful life of over one year. They are staled
at cost less depreciation, which is provided at rales calculated to write off the cost of fixed assets, less their estimated residual value,
over their expected useful lives.
Tangible fixed assets - Depreciation
Depreciation is provided at the following annual rates in order Io WTite off eath assel over its estimated economic life.
Furniture, fittings and equipment
orfice equipment
20% slraighl line
20Yo straight line
Investments
Investments in subsidiaries are valued at cost less provision for impairment at the charity level.
Stocks
Stocks are valued at the lower of cost and net realisable value after making due allowance for obsolete and slow-moving stocks.
Taxation
The charity is exempt from corporation tax on ils charitable acb"vibes.
Debtors
Trade and other debtors are retx)gnised at the settlement amount due after any trade discount offered. Prepayments are valued al
the amount prepaid after taking account of any discounts due.
Cash and cash equivalents
Cash al bank and cash in hand includes cash and short temi highly liquid investments wlh a short maturity of three months or less
from the date of acquisition or opening of the deposit or similar account.
Crgditors
Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably
result in the transfer of funds to a third party and the amount due to settie the obligalion can be measured or estimated reliably.
Creditors and provisions are normally recognised at their settlement amount after allowing for any discounts due.
Donations and legacies
Group & Charity
UTrrestri¢ted Unrestricted
General Designated
Funds
Funds
Restricted Total Funds Total Funds
Funds
2024
2023
Donations
Grants
Other government grants
Non-govemment grants
106,243
106,243
138,464
655
227,970
26,480
198,664
225,144
Charity sub-total
132,723
198,664
331,387
367,089
Job Retention Scheme
Other govemment grants
Non-government grants
Inler-group eliminations
2,315
543
9,964
1,801
(3,711 }
1,801
13,7111
Group donations and legacies
130,813
198,664
329,477
379,911
Income from donations and legaues in the prior year has been dassed as unreslricled general funds except for non-govemment
grants of £183,898 which were restn"cted.
19

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2024
Income from charitable activities
Group & Charity
Unrestricted Unrestricted
General
Designated
Funds
Funds
Restricted
Funds
Total Funds
2024
Total Funds
2023
Counselling and supervision
6,497
6,497
40,665
Group & Charity total
6,497
6,497
40,665
Income from charitable activities in the prior year has been dassed as unrestricted general funds.
Income from: Other trading actlvlties
Group & Charity
Unrestricted Unrestricted
General Designated
Funds
Funds
Reslricted Total Funds
Funds
2024
Total Funds
2023
Merchandising income
Management fee income- subsidiaries
Event income
Rental income
Other income
950
5.625
55,073
7.743
14.998
950
5,625
55,073
7,743
14,998
1,676
12,600
68,053
6,848
19,910
Charlty sub-total
84,389
84,389
109,087
Gallery sales
27,940
27,940
49,648
Subsidiaries sub4otal
27,940
27,940
49,648
Inler-group eliminations
(5,625}
(5,6251
112,6001
Group income from other trading activities
106,704
106,704
146,135
Income from other trading activities in the prior year has been dassed as unrestricted general funds.
Investment Income
Group & Charity
Unrestricted Unrestricted
General De51gnated
Fund5
Funds
Restrleted Total Funds
Funds
2024
Total Funds
2023
Interest received
Charity sub-total
3,766
3.766
3,766
3,766
4,154
4,154
Interest received
Subsidiaries sub4otal
17
3.783
58
4,212
3,783
Investment income in the prior year has been classed as unrestn.cted general funds.
20

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2024
Expgnditure on". Raising funds
Group & Charity
Total Funds
2024
Total Funds
2023
Direct costs
Direct fundraising costs
Fundraising salaries
Direct retail costs
Retail 5alarie5
Support costs (note 8)
35,715
91,223
40
5,291
36,861
22,350
79,797
7,246
36,556
Charity sub-total
169,130
145,949
Cost of goods sold
Wages and salaries
Overheads - subsidiaries
Management charge
Charitable donation to parent
5,267
14,883
(2,4571
5,625
3,711
9,417
51,356
35,390
12,600
Subsidiaries sub4otal
27,029
108.763
Inler-group donation
Inler-group eliminations
13,7111
15,6251
112,6001
GTOUP expenditure on raising funds
186,823
242,112
Expenditure on: Charitable adivities
Group & Charity
Support
Costs
(Note 8)
Direct
Costs
Total
2024
Counselling and supervision
Salaries and wages
Other costs
145,859
100,590
66,485
41,525
212,344
142,115
246,449
108,010
354,459
Prior year comparative
Support
Costs
{Note 8)
Direct
Costs
Total
2023
Counselling and supervision
Salaries and wages
Other costs
124,169
170,845
76,613
39,365
200,782
210,210
295,014
115,978
410,992
21

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2024
Support costs
Charity
Raising
funds
Charitable
activities
Total
2024
Rent, rates, light and heal
Housekeeping
Repairs and maintenance
Insurance
Office costs
IT and computer costs
Subscriptions
Legal and professional fees
Accountancy
Bank charges
Staff training, recruilmenl and other expenses
Travel and entertainment
Wages and salaries
Governance costs
Independent examinerfs fee
Independent examiner- other serwces
5,911
232
286
322
55
1.478
58
914
824
348
458
26
25,949
17,733
695
857
967
1,099
4,433
521
5,179
1,067
1,970
3,378
26
66,485
23,644
927
1,143
1,289
1,154
5.911
579
6,093
1,891
2,318
3,836
52
92,434
1,260
2,340
1,260
2,340
36,861
108,010
144,871
Prior year comparative
Raising
funds
Charitable
activities
Total
2023
Rent, otes, light and heal
Housekeeping
Rep8irs 8nd m8intenance
Insurance
Office costs
IT and Computer costs
Subscriptions
Legal and professional fees
Accountancy
Bank charges
Staff training, recruitment and other expenses
Travel and entertainment
Wages 8nd salaries
Governance costs
Independent examinerfs fee
Independent examiner- other serwces
6.188
358
120
306
405
1,105
67
1,268
393
18
296
59
25,973
18,563
1,074
360
917
1,858
3,314
607
5,231
2,229
103
1,423
315
76,613
24,751
1,432
480
1,222
2,263
4,419
674
6,499
2,622
121
1,719
374
102,586
1,164
2,208
1,164
2,208
36,556
115,978
152,534
Support costs are split between fundraising costs and charilable activity costs based upon usage.
Only expenditure in the charity is considered lo be supFth cosls and able to ￿ allocated be￿en charitable activities and
fundraising costs.
22

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2024
Net incomel (expenditure)
This is slated after charging..
Group
2024
Charity
2024
Group
2023
Charity
2023
Depreciation of tangible fixed assets
Independent examinerfs fee
Independent examiner- other services
1,494
1,260
3,444
1,992
1,164
3,960
1,260
2,340
1,164
2,208
There were no Trustees, remuneration or other benefits for the year ended 31 March 2024 nor for the period ended 31 March 2023.
The total Trustees. expenses paid during the year ended 31 March 2024 to one (2023- two) trustees for training and other expenses
were £5412023.. £721.
The total Trustee, key management personnel and other related paty donations in the year were £53012023: £1,523).
10 Staff costs and numbers
Group
2024
Charity
2024
Group
2023
Charity
2023
The aggregale payroll costs were..
Wages and salaries
Social security costs
Employers pension
Redundancy costs
312,197
19.262
8,986
14,222
298,039
18.814
8,729
14,222
337,550
23,774
9,414
288,965
21,618
8,290
354,667
339,804
370,738
318,873
The average weekly number of employees during the year, ￿lCulated on the basis of average headcount. was as follows=
Group
2024
No.
Charity
2024
No.
Group
2023
No.
Charity
2023
No.
Management and administralion
Other staff
11
10
14
11
16
14
20
15
No employee received emoluments of more than £60.000.
The key management personnel for 2024 received employee benefits totalled £145.58412023.. £147.1111 for the Group & Charity.
11 Taxation
The charity is exempt from corporation tax as all its income is charitable and applied for charitable purposes. The charitys trading
subsidiaries, WHY Gallery Ltd and Talkativity CIC. attract corwration tax only to the extent that profits remain within them lo grow
their activities. Further available profits are donated responsibly to the charity.
23

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2024
12 Comparative Statement of Financial Activities
Group
Unrestrieted Unrestricted
General
Designated
Funds
Funds
Total
Funds
2023
Restricted
Funds
Income from:
Donations and legacies
Charitable activities
Other trading activities
Investments
196,013
40,665
146,135
4.212
183,898
379,911
40,665
146,135
4,212
Total Income
387,025
183,898
570,923
Expenditure on:
Raising fvnds
Charitable activities
241,847
191.117
265
189,773
242,112
410.992
30.102
Total expenditure
432.964
30,102
190,038
653,104
Net incomellexpenditure) and net movement in funds
(45,9391
130.1021
16,1401
182,1811
Total funds at 1 April 2022
138.201
30.102
42,640
210.943
Total fund$ at 31 March 2023
92,262
36,500
128,762
Charity
Unrestrieted Unrestricted
General
Designated
Funds
Funds
Total
Funds
2023
Restricted
Funds
Income from:
Donations and legacies
Chariiable activities
Other trading activities
Investments
183.191
40,665
109,087
4.154
183,898
367,089
40,665
109,087
4,154
Total income
337,097
183,898
520,995
Expenditure on:
Raising funds
Charitable activities
145,684
191.117
265
189,773
145,949
410,992
30,102
Total expenditure
336.801
30,102
190.038
556,941
Net incomellexpenditure) and net movement in funds
296
130,102}
16,1401
135,9461
Total funds at 1 April 2022
136,823
30.102
42,640
209,565
Total funds at 31 March 2023
137,119
36,500
173,619
24

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2024
13 Tangible fixed assets
Group
Furniture.
fittings and
equipment
Computer
equipment
Totals
Cost
At 1 April 2023
Additions
Disposals
9,961
14,208
24,169
19,961)
19,9611
At 31 March 2024
14,208
14,208
Depreclatlon
At 1 April 2023
Charge for the year
Elimination on disposal
Impairment
5,985
1,494
19,9611
2.482
14,208
20,193
1,494
19,9611
2,482
At 31 March 2024
14,208
14,208
Net book value
At 31 March 2024
At 31 March 2023
3,976
3,976
Charlty
Computer
equipment
Totals
Cost
Al 1 April 2023
14,208
14,208
At 31 March 2024
14,208
14,208
Depreciation
At 1 April 2023
14,208
14,208
At 31 March 2024
14,208
14,208
Net book value
At 31 March 2024
At 31 March 2023
14 Flxed asset Investments
Charlty
Unllsted
securities
Total
2024
Total
2023
Shareholding in WHY Gallery Ltd
Shareholding in Talkativity CIC
WHY Gallery Ltd (Company No. 111665091 was a wholly owned subsidiary of We Hear You, a charitable incorporated organisation.
During the year, the directors decided lo dissolve the company as part of a voluntary strike off. A summary of the trading results for
the subsidiary is set out in note 15.
Talkativily CIC (Company No. 14164907) is a wholly owned subsidiary of We Hear You. a charitable incorporated organisalion.
During the year all inlercompany balances were written off resulting in all assets and liabilities being transferred to We Hear You.
After the transfer Talkativity CIC became a dormant company. A summary of the trading results for the subsidiary is set out in note
15.
25

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2024
15 Principal subsidiaries
Percentage
Principal
shareholding activity
Company name
County
WHY Gallery Ltd
England and
Wales
England and
Wales
100°A
Retail sales in commercial art galleries
Talk8tivity CIC
100%
To cary on activities which benefrt the
community and in particular (without limitation)
to provide a counselling service.
WHY Gallery Ltd
Year ended
31 March
2024
Year ended
31 March
2023
Tumover
Cost of sales
Gross proflt
Administrative expenses
Interest payable and similar charges
Profitl(lossl on ordinary adivities before taxation
Tax on profivloss on ordinary activities
Profitl(lossl for the period
29,758
5,267
24,491
{21,3391
423
2,729
61.032
9,417
51.615
154,7441
978
14,1071
2,729
14,1071
Retained eamings brought forward
Profivllossl for the pericxj
12,7291
2,729
1,378
4,1071
Retained earnings carried forward
2,729
Talkativity CIC
Year ended
31 March
2024
Year ended
31 March
2023
Tumover
Cost of sales
Gross profit
Administrative expenses
Interest payable and similar charges
ProfiU(lossl on ordinary activities before Lixation
Tax on profitlloss on ordinary activities
ProfiU(lossl for the period
1,496
1,496
140,2521
3,3721
142,1281
142,1281
Retsined eamings brought fotward
Transfer to We Hear You
Profivllossl for the period
{42,1281
42,128
142,1281
Retained earnings carried forward
42,128
16 Debtors
Group
2024
Charity
2024
Group
2023
Charity
2023
Trade debtors
Amount owed by group undertakings
Prepayments and accrued income
Other debtors
25,564
25,564
3,976
3,976
56,874
7,893
26,061
26,061
8,540
744
51,627
51,625
13,260
68,743
26

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2024
17 Creditors: amounts falling due within one year
Group
2024
Charity
2024
Group
2023
Charity
2023
Amounts falling due within one year
Trade creditors
Social security, pensions and other taxes
Accruals and deferred income
Loans and borrowings
5,277
6,483
109,013
6,078
5,277
6,483
109,013
6,078
11,673
1,889
51,067
14,452
11.400
1,803
46,326
2,583
19
126,851
126,851
79,081
62,112
Amounts falling due after more than one year
Loans and bomwings
19
37,364
37,364
50,827
41,742
19 Loans and borrowings
Group
2024
Charity
2024
Group
2023
Charity
2023
Current loans and borrowings
SSEF loan
SSEF repayable grant
Resonance loan
6,869
5,000
2,583
6,078
6.078
2,583
6.078
6,078
14,452
2,583
Nonrycurrent loans and borrowings
SSEF loan
Resonance loan
9,085
41,742
37,364
37.364
41.742
37,364
37,364
50,827
41,742
20 Reconciliation of net movement in funds to net cash inflow from operating aclivities
2024
2023
Group
Statement of Financial Activities.. Net movement in fijnds
Investment income
Depreciation
Impairment on fixed assets
Decrease in non4oan creditors
Increase in debtors
Increase in stock
{94,8211
13,7831
1,494
2,482
56,144
{38,3671
2,196
182,1811
14,2121
1.992
131,4661
18,0541
840
Net ￿$h inllow from operations
{74.6551
1123,0811
27

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2024
21 Analysis in changes in cash and net debt during the year
2024
2023
Change
Cash al bank and in hand
Nel debt
144,432
143,442)
237,141
{65,2791
192.7091
21,837
100,990
171,862
170,8721
2023
2022
Change
Cash al bank and in hand
Nel debt
237.141
165,2791
362,544
{71,8131
{125,4031
6,534
171,862
290,731
(118,8691
22 Operating Leases
At 31 March 2024 the charity had tot21 commitments under non-cantEllable operating leases, in relation to premises, as set out below.
Group
2024
Charity
2024
Group
2023
Charity
2023
Within one year
Between two to five years
13.500
13.500
13,500
13.500
18,500
27,000
18,500
27.000
27,000
27,000
45,500
45,500
28

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2024
23 Movement in funds
Group & Charity
At
31 Mar
2024
Gains I
(losses)
2023
Incorne Expenditure
Transfers
Restricted Funds
Lollery
Frome Community Lottery
Sl Johns
Pink Ribbon
Sl James Trust
NHS Charities Together {NHSCT)
NHS NSW
42,348
480
7.500
4.500
500
17.238
41,656
6.010
29.345
874
5,000
3,780
10,091
25,000
675
1,667
2.000
{42,3481
{4801
17,5001
14,5001
{5001
(17,2381
{41,6561
16,0101
{29,3451
{8741
15,0001
13,7801
{10,0911
(25,0001
{6751
11,6671
12,0001
7.5QKJ
{7,500)
22,990
6.010
122,9901
{6.0101
Resonance
Macmillian
Awards for all
Merrell Fund
Reach
Suicide Prevention
SWAG
Troth)ridge Area Board
Wiltshire Community Foundation
Youth with a Future
36.5QKJ
198,664
(198,6641
136,500)
Unrestricted funds
General fund
137.119
227,375
(324,9251
{5,6281
33,941
Unrestricted funds subtotal
137.119
227,375
(324,9251
{5,6281
33,941
Charity funds
173.619
426,039
(523.5891
142.128)
33,941
WHY Gallery Ltd
Talkativity CIC
Inler-group eliminations
(2.7291
{42.1281
29,758
{27.0291
42.128
{9,336}
9,336
{44,8571
20,422
{17,6931
42,128
Total funds (Group)
128,762
446,461
{541,2821
33,941
29

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2024
23 Movement in funds (continued)
Prewous year
Group & Charity
At
1Apr
2022
At
31 Mar
2023
Gains I
(losses)
Income Expenditure
Transfers
Restrict9d Funds
Brympton Parish Council
Lottery
Frome Community Lottery
Somerset Community Foundation
Sl Johns
Fence Club
Pink Ribbon
Yeovil Town Council
Sl James Trust
BANES
Asda Community Foundation
NHS Charities Together {NHSCT)
NHS NSW
Resonance
Macmillian
Hospitsl Saturday Fund
Media Trust
Wesport
Awards for all
500
46,386
239
13,084
{5001
146.386)
{2391
113.0841
(17,5001
{6941
18,000)
11.000)
{700)
{45.760)
11,0001
19.3911
(22,9001
13,9901
14,4541
11.8921
11,5281
11,0201
(10,0001
25.000
7,500
694
8.000
1,000
700
45,760
1,000
9,391
45.890
10,000
4,454
22,990
6,010
1,892
1,528
4.220
10.OCH)
(3,200)
42,640
183,898
{190,0381
36,500
Unrestricted funds
Designated funds
1 2 1 Counselling
General funds
General fund
30,102
(30,1021
136,823
337,097
{336,8011
137,119
Unrestricted funds subtotal
166.925
337.097
{366.9031
137,119
Charity funds
209,565
520,995
{556.9411
173,619
WHY Gallery Ltd
Talkativity CIC
Inter-group eliminations
1,378
61,032
1,496
(12,600)
(65,139)
(43,624)
12,600
12,7291
142,1281
1.378
49,928
(96,1631
144,8571
Total funds {Groupl
210,943
570,923
(653,1041
128,762
Designated funds
The 12 1 counselling fund was designated by the Board lo ensure that these fvnds were used specifically lo address the increase in
referrals we were expecting as a knock on impact of the COVID-19 pandemic.
Restricted funds
Lottery- the fund is restricted by the
Frome Community Lottery- funds are restn.cted to be used in the geographical area of Frome.
Sl Johns- this fund is restricted for WHY outdoors and Men WHY.
Pink Ribbon - restricted to Breast Cancer wunselling.
Sl James Trust- geographically reslricled lo Trowbridge.
NHS Charities Together INHSCT}- NHS Charities Together money. restricted to BANES.
NHS NSW - NHS Charities Together money. restricted to BANES.
Resonance - to ftjnd business development work.
Macmillan - Geographically restricted to Swindon.
Awards for all - this fund is restricted to ABI specific counselling and training.
Merrell Fund - This fund is restricted by servi￿.
Reach - This fund is reslricted to business development work.
Suicide Prevention - This fund is restricted to work supporting dients at risk.
SWAG - This fund is restricted by Icxxlion of Servi￿$.
30

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2024
23 Movement in funds (continued)
Restricted funds (continuedj
TrO￿ridge Area Board - This fvnd is restricted by location of services.
Wiltshire Community Foundation- To fund fundraising resource focused on Wiltshire.
Youth with a Future - This fund is restn.cted to children's & young peoples services.
Brympton Parish Council - funds are restricted to be used in the geographical area of Yeovil.
Somerset Community Foundation - funds are restricted to be used in the geogrdphical area of Somerset.
Fence Club - funds are restricted to toys and malerials for children's counselling induding décor in counselling room.
Yeovil Town Council - geographically restricted to Yeovil.
BANES - Geographically restricted lo BANES.
Asda Community Foundation - funds are restricted to the project WHY Grow.
Hospital Saturday Fund - this fund is reslricled lo foreign language support.
Media Trust- this fund is restricted for website and communications development.
Wesport- this fund is restricted to Boulder R(x)ms only.
Transfers
A transfer of £36,500 has been made from restricted funds to general funds. Expenditure had been spent through general funds in
previous years and therefore this transfer corrects the fund balances in the year.
A transfer of1£42.1281 has been made from Talkativty CIC to We Hear You as a result of Talkativity ceasing trading activities in
2023 and becoming domiant
Intgr*roup eliminations
A donation to the Charity from WHY Gallery Ltd of £3.711 (2023= £nil) and a management charge of £5,62512023.' £12,600} was
charged from the Charity to WHY Gallery Ltd and Talkab"vity CIC during the year. These items have been removed from the
consolidated SOFA and are induded in the Inter-group eliminations along with the elimination of the subsidiaries, share capital upon
consolidation.
24 Analysis of net assets between funds
Restricted Dgsignated Unrestrided
funds
lunds
funds
2024
Total
Fixed asset investments
Cash al bank and in hand
Other net asselsllliabililiesl
144,432
{110,4931
144.432
1110,4931
Charlty
33,941
33,941
WHY Gallery Ltd
Talkativity CIC
Group
33,941
33,941
Prevlous year
Restricted Designated Unrestricted
funds
funds
fvnds
2023
Totsl
Fixed asset investments
Cash al bank and in hand
Other net asselsllliabilitiesl
36.500
170,195
133,0801
206,695
133.0801
Charity
36,500
137,119
173,619
WHY Gallery Ltd
Talkativily CIC
12,7291
{42,1281
12,7291
142,1281
Group
36,500
92,262
128,762
31

WE HEAR YOU
NOTES TO THE FINANCIAL STATEMENTS
YEAR ENDED 31 MARCH 2024
25 Related party transactions
There were no further transactions with trustees and other rdated parties other than those disc105ed elsewhere in the financial
statements.
26 Group
The Directors made the decision on 24 December 2023 to dissdve the subsidiary WHY Gallery Ltd which ceased trading in the year
and has since been dissolved (co. number 111665091. Talkativity CIC (co. number 141649071 ceased trading activities in 2023 and
became dormant.
32

WE HEAR YOU
MANAGEMENT INFORMATION
YEAR ENDED 31 MARCH 2024
The following pages do not fom part of Ihe statutory financial statements
which are the subject of the examinerf5 report on page 13
33

WE HEAR YOU
CHARITY DETAILED STATEMENT OF FINANCIAL ACTIVITIES
YEAR ENDED 31 MARCH 2024
Total Funds
2024
Total Funds
2023
Incorne Frorn:
Donations and18gacies
Donations
Grants
Other government grants
Non-govemment grants
106,243
138,464
655
227,970
367,089
225,144
331,387
Investment income
Interest received
3,766
3,766
4,154
4,154
Charitable activities
Counselling and supervision
6,497
6,497
40,665
40,665
Other trading activities
Merchandising income
Management fee income- subsidiaries
Event income
Rental income
Other income
950
5,625
55,073
7,743
14,998
84,389
1,676
12,600
68,053
6,848
19,910
109,087
Total income
426,039
520,995

WE HEAR YOU
CHARITY DETAILED STATEMENT OF FINANCIAL ACTIVITIES
YEAR ENDED 31 MARCH 2024
Total Funds
2024
Total Funds
2023
Expenditure on".
Direct Raising Funds Costs
Fundraising salaries and wages
Other direct cosls
Direct retail costs
Retail salaries
91,223
35,715
40
5,291
79,797
22,350
7,246
132,269
109,393
Direct Charitable Activities Costs
Counselling and supeNision
Salaries and wages
Other direct costs
145,859
100,590
246,449
124.169
170.845
295,014
Support Costs
Rent, rates, light and heal
Housekeeping
Repairs and maintenance
Insurance
Office costs
IT and Computer costs
Subscriptions
Legal and professional fees
Accountancy
Bank charges
Staff training, recruitment and other expenses
Travel and entertainment
Wages and salaries
Governance costs - charity
Independent examinerfs fee
Independent examiner- other services
23,644
927
1,143
1,289
1,154
5,911
579
6,093
1,891
2,318
3,836
52
92,434
24,751
1,432
480
1,222
2,263
4,419
674
6,499
2,622
121
1,719
374
102,586
1,260
2,340
144,871
1,164
2,208
152,534
Total expenditure
523,589
556,941
Net lexpendlture)Ilncome
{97,5501
135,9461
35

We Hear You (WHY)
14-15 North Parade
Frome
Somerset
BAII IAU
info@wehearyou.org.uk
tj 01373 455 255
wehearyou.org.uk
Registered with
FR
FUNDRAISING
REGULATOR
why...
we hear you
Cancer
Counselling