Registered number: 08366440 Charity number: 1153506 HEALTHWATCH NORFOLK (A company limited by guarantee) UNAUDITED TRUSTEES. REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024
HEALTHWATCH NORFOLK (A company limited by guarant88} CONTENTS Page Reference and administrative details ol the company, Its Trustees and advisers Trust805' report Independent axamlnerfs report statement of financial adivitios 10 Balance sheet statement of cash flows 12 Notes to the financial stateTnents 13-24
HEALTHWATCH NORFOLK (A company limited by guarantee) REFERENCE AND ADMINISTRATIVE DETAILS OF THE COMPANY, ITS TRUSTEES AND ADVISERS FOR THE YEAR ENDED 31 MARCH 2024 Trustees Elaine Bailey Linda Bainton Vivienne Clifford-Jackson William Cruickshank Dr Andrew Hayward Christopher Humphris Mary Ledgard Chrfstine Macdonald Patrick Peal, Chair Bridget Penhale David Trevanion Company registered number 08366440 Charity registered number 1153506 Registered office Suit8 6 Elm Farm Nol¢h Common Wymondham Norfolk NR18 OSW Accountants Larking Gowen LLP Chartered Accountants 1 st Fli)or Prospect House Rou8n Road Norwch NR1 1RE Page 1
HEALTHWATCH NORFOLK (A company limited by guarantee) TRUSTEES. REPORT FOR THEYEAR ENDED 31 MARCH 2024 The Trustees present their Annual Report together with the finanoal siatemants of the company for the year 1 April 2023 to 31 March 2024. The Annual R8POrt serves the purw)ses of both a Trustees, report and a directors, report und8r company law. The Trustees confim that the Annual report and flnanaal statements of the charitable company comply 1th the current statutory requirements, the requirements of the charitable companvs goveming document and th8 provisions of the Statement of Recommended Practi {SORP) applicable to charilies preparing their a(Lounts in accordance vrith the Financial Reporting Standard applicable in the UK and Republic of Irelarbd (FRS102) (affective 1 January 2019). Sinca the company qu81ifies as snall under section 382 of the Companies Act 2006. th8 Strategic report required of medium and large companies under the Companies Act 2006 (Strategic Report and Directors, Report) Regulations 2013 has been omitted. ObJeIVeS and activitles a. Policies and objectives Healthwatch Norfolk was set up in April 2013 to represent everyone I0 lives in the county and to ensur8 th81 their needs, vievts and experiences on all health and socaal care are taken in account in the planning. commissioning and delivery of services. At a time when our care services are under significant financial pressure and undergoing substsntial change. Healthwatch Norfolk is a key part of tha improv&ment system for Ihe NHS and social care in Norfol Healthwatch Norfolk's purpose and aims as set out in the objects contained in the Artid8s of Association are: Providing infomation and advice to the general public about I(al health and social care Seices. Making the view5 and experiences of members of thè general public known to health and social care providers: Enabling local people to have a voic8 in the development. delivery and equality of access to local health and socAal care servic8s and facilities: The promotion of high standarts by health and social care providers.. and Providing training and the devdopment of skllls for volunteers and the wider community in understsnding, scrutinizing, reviewing and monitoring local health and care services and facilities. b. Strat•gles for achieving objectives There is a ststutory requirement fcf HealthvRtch organisations to exist in each top tier local authority ar8a in England. The models for the commissioning and provision of local Healthwatch. however. are at the discretion of local authorities and communib'e& Healthwatch Norfolk is a registered charity and a statLrtory member of Norfolk's Health and Wellbeing Board 8nd has a role to represent the Vol of patients, service users. carers and the public al the highest strategic level. Heahhwatch Norfolk engages with service users, providers and (MmIsSIOnerS of services, as WEII as partner (*ganisations in the voluntary and community sector to ensure that It fully and accurately represents the needs, priorities and Ix)ncems of consumers. This is the eleventh Annual Report of Healthwatch Norfolk and gives information on the following aspects of the organisation's work n Ihe financial year 2023124. Page 2
HEALTHWATCH NORFOLK (A company limited by guarantee) TRUSTEES, REPORT (cOrINUED} FOR THE YEAR ENDED 31 MARCH 2024 ObjectIves and activities (continued) c. Main activities undertaken to further the compan$ purposes for the public ben8frt The Trustoas are mindful of the need lo ensure the activities of the charity fulfil the criteria for public benefit and have given careful (x)nsideration to the Charity Commission general guidance. The activities to further lh8 charitys purpose are dexribed below. Achievements and performance a. Letter from the Chair and Chief Executive Making sure everyone has their say in the health and care they receive, and ensuring those views are passed on to key decision-makers, is at the heart of what we do. Ov8r 2500 have done just that in Ihe last finarKial year. and we have shared feedback on a wide range of issues. On8 of the rnost 6xciting, lch was also a first for us - and we think the whole Healthwatch neknrk - was Three Hospitals Three Weeks which saw our whole team spend five days at each of the county's three acut8 hospitals. This gave us some very rich feedback and we wll continue to work wth all three sites on the action points from that. My Views Matter was also a ple of work lch has mad8 a real differenc8. Following the tragic deaths of three SidentS at Cawston Park. we set up a programme of visits to other care homes for those with Leaming Disabilities andlor autism. W8 fortunatdy found that the problems identified at Cawston Park around residents not having a voice were not reflected elsewh8r8 but we produc8d a reF)Ort highlighting action points from each visit V4hith meant changes ranging from greater personalisation to improved access were put in pla. The overall f indings w8r8 also put into a final report which has been recognised locally. regionally and nationally. Meawhile we work hard to reach even more peotAe with new programmes of engagement visits to both food banks and care homes, and chatting to even more of Norfolk's younger residents startlng with us launching the Youth Council at th& Queen Elizabeth Hospital in lfjng's Lynn. We would like to thank everybody we have I)rked with over the last year from people sharing their exp8riences to thos8 decision-makers who have received (and hopefully act8d on} what we have told them. We look forward to anoth8r 12 months of gath8ring people's experienTrs and working as a 'critical friend, to the health and social care network. Patrick Peal, Chair, and Alex St8wart. Chief Executive of Heatthwatch Norfolk b. Annual Report The full version of the 2023-24 Annual Report is available via the Healthwatch Norfolk website: www.healthwatchnorfolk.co.uk. This details our activities and achievements during 2023-24. Page 3
HEALTHWATCH NORFOLK (A company Ilmited by guarantee) TRUSTEES. REPORT (CONTINUED) FOR THEYEAR ENDED 31 MARCH 2024 Achievemants and performance {¢ontlnued) Summary of Activities and Achievements during 202344 5417 reviews were published on our website by p80ple giving feedbad( on health and social care services. 282 enquiries came from people asklng for infomiation and advice alx>Ut health and social care. We published 58 reports about the improvements people would like to see to health and social care services. Our most popular report was Three Hospitals, Thre8 week& Our project work 2023-2024 included: Three Hospltals Three Weeks Engagement My Views Matter - investigating experien(x of people with Leaming Disabilities and Autism of r8sAdential service5 Support for people wth Long Covid Accessing health services- people with no fixed abcKJe. Phamiacy engagement - peoples. experiences Major Trauma Centre Engagement Queen Elizabeth Hospital. Kings Lynn. Governor Training Engagement at Foodbanks Experiences of carers of people with serious mental illness (SMI) Engagement in care hom8S Volunteer5 Alongside our staff, we have a leam of 17 worKJerful volunteers support and aid our work across the count and gave up 160 days to make care better for our community Thanks to their input and effort, our work can evolve and improve which leads to a to a batter understanding of what works and what needs improving in NHS and social care. We hav8 also wel(x)med n8w volunteers to our team. This y8ar they.. Reviewed and offered feedback on our projects. reFX)rts and campaigns. Attended virtual events on our behalf. Met wth us (in person and remotely) to dlscuss upcoming projects and plans. Shared our work in their own local communities. Assisted as part of 'Readers' Panels. checking local services. publi(2tiorB to 8nsur8 they are people focussed and easy to read. Assisted staff with °Enter and vie Wisits within the "My Viffi Mattert Project looking into the residential care provided for people th Leaming Disabilities. Flnancial review a. Going concem Having made appropriate enquiries, the Trustees have a reasonable expectation that the Company has adequat8 resources to continue in operational existence for the foreseeable future. For this reason they continue to adopt the going concern basis in preparing the financial statemerrts. Page 4
HEALTHWATCH NORFOLK IA company limited by guarantee) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 b. Reserves policy There is a reserves policy in place to enable the organisalion to continue to operate for 3 months (including commitment to lease for office accommodation and redundancy payments) should funding cease. The funds 8re held readily accessible to mitigate against the funding volatility but also in case a decision is made to work on a particular proj8cUpiece of important work. Tha financial reserves are invested in 3 separate bank accounts in order to mitigate against the limit of cover under th8 FinanGial Servic8s Compensation Scheme. General reserves at 31 March 2024 stood at £325,964 (2023.. £326.439) and the net book value of tangible fixed assets was £8,300 (2023: £19,873). This leaves free reserves at 31 Marth 2024 of £317,664 (2023: £306,566). c. Results for the year Our annual funding from Norfolk County Coun(xl for 2024 Was £355.300 (2023: £355,300). Other income including investm8nt income amounted to £387.313 {2023: £274,302). The charity incurr8d expenditure during the year of £749,362 (2023: £713,459). Exp8nditure was funded both from current year incom8 and from prior years surpluses which had been accumulated wthin resereS for this purpose. This r8sulted in a deficit of £475 for the year (2023.. deficit of £83,857). d. Materlal Investments pollcy Investment policy is to maxirnise retum on Ihe portfolio while ensuring that the level of risk is moderate. This is further achieved by investing in a dive range of assets. The Charity's investment portfolio is managed on a full discretionary basis by the fund manager. The Trust88s receive quarterly valuations, perfomance analysis and commentary, which are reviewed by the finan committee at each quarterly meeting. The investment manager is invited to pres8nt in person to th8 committee on an annual basis. The Charity wshes to ensure that its investments do rM)t conflict wth its aims. There is a proven risk to health from the consumption of alcohol and tobacco. HealthatCh Norfolk therefore does not wsh to invest in companies where there are significant revenues from alcohol or tobacco. Additionally the Charity is keen to ensure its investments are wtth companies that have a clear positive and effective environmental policy that contributes to reductions in carbon emissions. Structure, gov8rnance and management a. Constitutlon The company is a charitable rnpanY limited by guarantee and is constituted under a Memorandum of Association dated 1811113. It is a registered charity number 1153506. b. Methods of appointment or election of Trustees The management of th8 company is Ihe responsibility of the Trustees are elected and w opted und8r the terms of the Articles of Association. Page 5
HEALTHWATCH NORFOiJ( {A Company fimltsd by guarantee) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 structure. governance and management (continued) c. Organisational structure and decisionwmaking poll¢les Following an independent govemance review cornplet in April 2016 a number of administratlvg chang8S Vre made to the Articles of Assouation for Healthvrdtch Norfolk. In addition, as part of this review Board meetings are held quarterly in the Board room at WyTnondharn and a number of fomial Board Sub Groups werè estsblishad. The AGM is held in the Forum, NOr1th. Board Members Register of Attendan in 2023-24 17 April 2023 24 July 2023 16 Oct 2023 15 Jan 2024 Patrick Peal Elaine Bailay William CruiGkshank Andrew Hayward David Trevanion Bridget Penhale Chris Humphris Chris MaGDonald Linda Bainton Mary Ledgard Vivi8nne CliffordJackson Y denotes attendance N denotes non attendance. Apologi8s were reiVed in advarKe where TNstges were unable to attend Board me8tings. Declarations of interest HWN keeps a register of declarations of interest relating to Board Trustees. There were no specific declaration5 made at Board meetings during the year covered by this Annual Report. Staff att•ndance During 2023-24 45 days of sickness abserKe were recorded for staff . Page 6
HEALTHWATCH NORFOLK (A company Ilmlted by guarantee) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Statement of Trustees. responsibilities The Trustees {who are also the directors of the rnPany for th8 purposes of company law) are responsble for preparing the Trustees, report and the financial stalemenls in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generatly Accepted Accounting Practice). Company law requires the TNstees to prepare financial statements for each financial year. Under company law, the Trustees must not approve Ihe financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the company and of its incoming resources and application of resour$. including its income and expenditure. for that pertod. In preparing Ihese finanaal statements. the Trustees are required to- select suitable accounting polictes and then apply them consistently" observe the methods and prlnciples of the Charities SORP (FRS 102): make judgements and accounting estimates that are reasDnable arKJ prudent; state whether applicable UK Accounting Standards (FRS 102) have been followed, subject to any material departures disclod and explained in the financial statements.. prepare the financial stateTnerrts on the going CA)ncem basis unless it is inappropriate to presume that the company will continue in business. The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the company's transactions and disclose with reasonable accuracy at any time the financial position of th8 company and enable Ihem to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the company and henc8 for taking reasonabl8 Stops for the prevention and detection of fraud and other irregularities. Approved by ord@r of the members of the board of Truslees and slgned on their behalf by.. Patrick Peal Chair Date: 2?JLll*¥ IF Page 7
HEALTHWATCH NORFOLK (A company limited by guarantee) INDEPENDENT EXAMINER'S REPORT FOR THE YEAR ENDED 31 MARCH 2024 Independent examlnerfs roport to the Tru5tee5 of Healthwatch Norfolk rthe compan) I report to the charity Trustees on my exarnination of the accounts of the company for the year ended 31 March 2024. Responslbllltles and basls of report As the Trustees of the company (and its directors for the purpcKses of ojmpany law) you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 2006 {%he 2006 Act.). Having satisfied myself that th8 accfJunts of the cxjmpary are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination. I report in respect of my examination of the wmpany's ac(x)unts carried out under section 145 of the Charitigs Act 2011 {'the 2011 ACV). In trarying out my examination I have follow&J th8 Directions given by the Charity Commission under section 145{5)(b) of the 2011 Act. Independent examlnerfs statement Since the company's gross income exceeded £250,000 your exarniner rnust be a member of a body listed in section 145 of the 2011 Act. I confirm Ihat18m qualified to undertake the examination because l am a membar of Institution of Chartered Acwuntants in England aThJ Wales, whbch is one of the listed bodies. I hav8 completed my examination. I confirm Ihat no matters have rne to my att8ntion in connection with the examination giving me cause to believe: accounting records were not kepl in respect of the company as required by section 386 of the 2006 Act" or the accounts do not accord with those records. or the accounts do not comply wth the accounting requirements of section 396 of the 2006 Act olh8r than any requirement that the accounts give a Irue and fairf view vthich is not a matter consldered as part of an independent examination- or the accounts have not been prepared in acc(danCe wtth the methClS and principles of the Statement of Recommended Practice for accounting and reporting by charities [applicable to thariti8s preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102)]. I have no concems and have come across no other matters In connection with the examination to lch attention should be drawn in thi5 report in order to enable a proper und8rstanding of the account5 to be reached. Page 8
HEALTHWATCH NORFOLK (A ¢ompany Ilmlted by guarantso) INDEPENDEKf EXAMINER'S REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 This report is made solely to the company's Trustees, as a Lmjdy, in accordance with Part 4 of the Charities (Accounts and Reports) Regulations 2008. My wort( has been undertaken so that I might state to th8 Cotnpany's Trustees those matters l am required to state to them in an Independent examinerfs report and for no other purpose. To the fullest extent pemitted by law. I do not accept or assume responsibility to anyone other than the cotnpany and the company's Trustees as a body. for my work or for this report. Signed.. Julie Grimmer Dated: FCA DChA Larklng Gowen LLP Chartered Accountants 1 st Floor Prospect House Rouen Road NoThvich NR11RE Page 9
HEALTHWATCH NORFOLK (A company limited by guarantee) STATEMENT OF FINANCIAL ACTIVtriES (INCORPORATING INCOME AND EXPENDrruRE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2024 Unrestrictsd funds 2024 Total funds 2024 Total funds 2023 Note Income from: Charitable activities Investments 736,540 6.073 736,540 6.073 625,813 3, 789 Total income 742.613 742.613 629,602 Expendlture on: Charitable activities 749.362 749,362 713,459 Total expendlture 749,362 749.362 713,459 Net expendilure before net galns on Investments Net gains on investments (6,749) 6,274 {6,749) 6.274 (83,857) Net movement In funds (475) (475) (83.857) Reconciliation of funds: Total funds brought forward Net movement in funds 326,439 {475} 326,439 1475) 410.296 (83.857) Total funds carried forward 325,964 325,964 326,439 The Statement of financial activities includes all gains and lo&%e5 recognised in the year. The notes on pages 13 to 24 fonn part of these financial statements. Page 10
HEALTHWATCH NORFOLK (A company limited by guarantee) REGISTERED NUMBER: 08366440 BALANCE SHEET AS AT 31 MARCH 2024 2024 2023 Note Fixed assets Tangible assets Investments 10 8,300 101,704 19.873 110.004 79,873 Current assets Debtors Cash at bank and in hand 12 13,571 350.422 50, 776 305, 578 363.993 356,354 Creditors: amounts falling due within one year 13 (148.033) {49. 788) Net current assets 215,960 306, 566 Total net assets 325.964 326,439 Charity funds Unrestricted funds 325.964 326,439 Total funds 325,964 326.439 The company was entrtled to exemption from audit under sedion 477 of the Companies Ad 2006. The members have not required the company lo obtain an audit for the year in question in accordance with section 476 of Companies Act 2006. The Trustees a¢knOedge their responsibilities for complying wlh the requiremonts of the Act with respect to accounting records and preparation of financial slatemen The financial statements have b88n prepar8d in accordance with the provisions applicable to entities subjed to the small companies regime. The financial statements approved ar authorised for issue by the Trustees and signed on their behalf by: Patsick Peal Date: The notes on pages 13 to 24 form parl of these financial statements. Page11
HEALTHWATCH NORFOLK {A company Ilmlt•d by guaranteo) STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2024 2024 2023 Cash flows from operating activitlas Net cash used in operatiro activilies 142,584 (256, 167) Cash flows from Investlng activities Purchase of tangible fixed assats Proceeds from sale of investments Purchase of investments (2,310) 4,739 (100,169) (8.955) N8t cash used in invasting activities (97.740) (8,955) Cash flows from financing activities Change In cash and cash equivalents In the year Cash and cash equivalents at the beginning of the year (265,122) 570. 700 305.578 Cash and cash equivalents at the end of the year 350.422 305, 578 The notes on pages 13 to 24 fomi part of these financial statements Pag8 12
HEALTHWATCH NORFOLK (A company limlted by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 General information The company is a company limited by guarantee. The members of the company are Ihe Trustees nam8d on page 1. In the 8vent of the company being wound up, the liability in respect of the guarantee is limited to £1 per member of the company. Aceounting pollcles 2.1 Bas15 of preparallon of financial statements The financial statements have been prepared in accordance with the Charities SORP (FRS 1021- Accounting and Reporting by Charilies: Statement of Recommended Practice applicable to charities preparing their accounts in accordance wth the Financial Reporting Standard applicabl8 in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102} and th8 Companies Acl 2006. Healihwatch Norfolk meets the definilion of a public benefit entity under FRS 102. Assets and liabilities ar8 initially recognised at historical cost or transadion value unless otherwise stated in the relevant accounting policy. 2.2 Income l income is cogniSed the company has entitlement to the income, it is probable that the income will be received and the amount of income receivable can b@ maasured reliably. Donated s8rvices or facilities are recognised then the company has control over the item, any conditions associated with the donated item have b88n met, the receipt of economic benefit from the use of the item is probable and the economic benefit (2n be measured reliably. In accordanc& wtth the Charities SORP (FRS 102), general volunteer time is not recognised. The Trustees, report sets out more detail on the impact of volunteers for more infomiation about their contribution. Any donated professional ServIS and donated facilities are recognised on receipt on the basis of the value of th8 gift to the company. The amount recognised by the company 15 the value the company would have been wlling to pay to obtain s8rvic8s or facilities of equivalent economic benefit on the open market; a corresponding amount is then reGognised in expenditure in the period of receipL 2.3 Expenditure Exp8nditur8 is rec(yJnised On there is a lega] or constructive obligation to transfer economic benefit to a third party. it is probable that a transf8r of 8coni)mic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is cl8ssifi6d by activity. The costs of each activity are made up of the total of direct costs and shared costs. including support costs involved in undertaking each activity. Direct costs attributable to a single activity are allocated directly to that activity. Shared costs which contribut8 lo rnore than one activity and support costs lch are not attributable to a single activity are apportioned between those activities on a basis consistenl with the use of resour. Central staff costs are allocated on the basis of time spent. and depreciation charges allocated on Ihe portion of the asset's use. Charitable activities and gov8mance (Xjsts are costs incurred on the company's operations, induding support costs and costs relaling to the governance of the company apportioned to charitable activities. Page 13
HEALTHWATCH NORFOLK (A company Ilmtted by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THEYEAR ENDED 31 MARCH 2024 Accounting policies (continued) 2.4 Tangible fixed assots and depreciation Tangible fixed assets are carried at cost. net of depreciation and any provision for impairnient. Depreciation is provid8d at rates calculated to write off the cost of fixed assets, less their estlmated residual value. over their expected useful lives on the following bas8S: The estimated useful lives are as follows: Fixtures. fittings and equipment - 25'h Reducing Balan( 2.5 Interest receivable Interest on funds held on dew&t is induded en receivable and th8 amount can be measured reliably by the company: this is nomially upon notificalion of the interest paid or payable by the Bank. 2.6 Invesknents Fixed asset investrnents are a fonn of financial instrument and are initially recognised at their transaction cost and subsequently measured al fair value at the Balance sheet date, unless the value cannot be measured reliably in which case it is measured at cost less impaimient. Investment gains and losses, whether realised or unrealised. are combined and presented as 'Gainsl(Losses) on investments, in the Statement of financial activities. 2.7 Operating leases Renlals pald under operating leases are charged to the Ststement of financial activities on a slraight Ilne basls over the le&8e lemi. 2.8 Debtors Trade and other debtOT5 are recognised at the settlement amount after any trade discount offered. Prepayments are valued at the amount prepabd net of any trade discounts due. 2.9 Cash at bank and in hand Cash at bank and in hand includes cash arKI short4emi highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account. Page 14
HEALTHWATCH NORFOLK (A company Ilmlted by guarantse) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Accounting pollcles (continued) 2.10 Liabilities and provisions abilities are recognised wh8n the is an obligation at the Balance sheet date as a result of a past event, it is probable that a transfer of economic benefit will be required in setdement, and the amount of the settlement can be estimated reliably. Liabilities are recognised at the amount that the company anticipates it pay to settle the debt or Ihe amount it has received as adVand payments for the goods or services it must provide. Provisions are measured at the best estimate of Ihe amounts required to setue the obligation. Where th8 affect of the time value of money is material, the provision is based on the pr8sent value of those amounts, discounted at the FtaX discount rate that reflects the risks specific to the liability. The unwinding of the discount is recognised within interest payable and similar charges. 2.11 Financial instruments The company only has finandal assets and financial liabilities of a knnd that qualify as basic financial instruments. Basic financial instruments a initially recognised at transaction value and subsequently measured at their settlement value WFth the exception of bank loans which are subsequently measured at amorbsed cost using the effective interest method. 2.12 Pensions The company operates a d8fined contribution pension scheme arKJ the pension charge r8presents the amounts payable by the company to Ihe fund in Spect of the year. 2.13 Fund accounting General funds are unrestricted funds which are available for use at the discretion of the Trustees in furtherance of the general objectives of the company and which have not been designated for other purpose& 2.14Agency Arrangements Healthwatch Norfolk 2Ct as an agent in distributing rtain funds from NHS England, Healthwatch England and for the NHSE long covid fund. Payments received from NHS England and subsequent expenditure are excluded from the Statement of Financial Activities as the charity does r]ot have control over the charitable application of the funds. Administration costs charged are recognised in the Statement of Financial Activities. Detsils of the agerw funds and associated payments are disclosed in note 20. Page 15
HEALTHWATCH NORFOLK {A company Ilmlted by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Income from charitable activiiie5 Unrestricted funds 2024 Total funds 2024 Total funds 2023 Grant incorne Oth8r income 355,300 381.240 355,300 381,240 355,300 270,513 736.540 736.540 625,813 Total 2023 625,813 625.813 Investment Income Unrestricted funds 2024 Totsl funds 2024 Total funds 2023 Investment income 6,073 6,073 3. 789 Total 2023 3, 789 3, 789 Analysls of exp8nditure on charitable activities Summary by fund type Unrestricted funds 2024 Total 2024 Total 2023 Govemance costs Charitable activies and support costs 19,677 729,685 19,677 729,685 78.956 694,503 749,362 749.362 713,459 Total 2023 713,459 713,459 Page 16
HEALTHWATCH NORFOLK (A Company Ilmlted by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Analysis of expenditure on charltable activities (contlnued) Summary by fund type (contlnued) Summary by expenditure type Depreciatio n Other costs 2024 2024 Staff costs 2024 Total 2024 Total 2023 Expenditure on govemance Direct and support costs 17.847 566.611 1.830 149.191 19,677 729,685 18,956 694,503 13.883 584.458 13,883 151,021 749,362 713,459 Total 2023 547.743 5.282 160.434 713,459 Analysis of expenditure by activities Support costs 2024 Total funds 2024 Total funds 2023 Expenditure on govemance Direct and support costs 19,677 729.685 19,677 729,685 18.956 694,503 749.362 749.362 T13.459 Total 2023 773,459 713.459 Page 17
HEALTHWATCH NORFOLK (A company Ilmited by guarnntee) NOTES TO THE FINANCIAL STATEMENTS FOR THEYEAR ENDED 31 MARCH 2024 Analysis of expenditure by actlvltles {continued) Analysis of support costs Charftable activities Governance and support costs costs 2024 2024 Total funds 2024 Total funds 2023 Staff costs D8preciation Travel and subsistenr Telephon8 Rent and rates Room hire Computer and website costs Printing, postage and stationery Advertising and promotion Legal and professlonal Repairs and maintenance Subscriptions Training and development Project costs Sundry Insurance Consultancy Bank charges Irrecoverable VAT Recruitment wsts Research Govemance costs 566.611 13,883 16,410 5,205 31,761 2,315 12,895 6,825 11.680 10.950 566.611 13,883 16,410 5.205 31.761 2,315 12,895 6.825 11,680 10.950 530.492 5.282 12,269 6.295 36,874 1,409 19,049 5,929 8,577 8,317 5, 970 3,807 6,611 6,906 181 2,625 20,194 105 12,694 917 3.552 8.629 13.277 1,656 3,128 15,128 112 3,607 1,448 613 3,552 8,629 13.2TI 1.656 3,128 15,128 112 3,607 613 19,6ri 19.6TT 18,956 19.6TI 729,685 749.362 713,459 Totsl 2023 18,956 694,503 773,459 Page 18
HEALTHWATCH NORFOLK (A company Ilmltad by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Independent exarninerfs remuneration 2024 2023 Fees payable to the company's independent examiner for the indeperKlent examination of the company's annual accounts 1,830 1. 705 Stsff costs 2024 2Q23 Wages and salaries Social security costs Contribution to defined corrtribuiron pension schemes 510,246 45,344 28.868 479.199 42.550 25,994 584.458 547,743 The average number of persons employed by the company during the year was as follows: 2024 No. 2023 Employees 17 16 The number of employees Ose employee benefits (exduding employer pension costs} exceeded £60,000 was: 2024 No. 2023 In the band £80,(X)1- £90,000 The charity's tTUStees and Iwo mambers of the executive team are considered to be Key Management Personnel. Compensation (induding employers national insuranc8 and pension contributions) payable totalled £161.896 (2023: £158.197) Page 19
HEALTHWATCH NORFOLK (A company Ilmlted by guarant••) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Trustees. remunerntion and expenses During the year. one Trustee has been paid muneratIon or has received other benefits from an employment with the o)mpany. The value of Trustees, remuneration and other b8nefits Was as follows- 2024 2Q23 Patrick Peal Remuneration 8,500 8,500 During the year ended 31 March 2024, expenses totalling £1,173 were reimbursed or paid directly to 4 Trustees (2023- £123 to 1 Tnistee). 10. Tangible fixed assets Fixtures. fittings and equipment Cost orvaluation At 1 April 2023 Additions 60,435 2,310 At 31 March 2024 62,745 Depreciation At 1 April 2023 Charge for the year 40,562 13,883 At 31 March 2024 54,445 Net book value At 31 March 2024 8,300 At 31 M8rch 2023 19,873 Page 20
HEALTHWATCH NORFOLK (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 11. Fixed asset investments Listed investments Cost or valuation Additions Disposals Revaluations 100.169 (4,739) 6.274 At 31 March 2024 101.704 Net book value At 31 March 2024 101,704 12. Debtors 2024 2023 Due withln one year Trade debtors Other debtors Prepayments and accrued income 875 42,200 1.054 11,642 8,576 13.571 50, 776 Page 21
HEALTHWATCH NORFOLK (A company Ilmked by guarnnto0) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 13. Creditors: Amounts falling due wllhin one year 2024 2023 Trade creditors other taxation and social secuiity Other creditors Accruals and deferred inc(me 9.708 34.738 2,695 100.892 7,657 15,596 4,058 22,477 148,033 49, 788 2024 2023 Deferred income at 1 April 2023 Resources deferred during the year Amounts released from previous p8ricMJs 20.000 739,037 93,234 20, 000 {20,000) (139, 037) 93.234 20.000 Deferred income rdates to contracted seNi¢es that span the year end. 14. Summary of funds Summary of funds - current year Balance at 31 March 2024 Balance at 1 April 2023 Gainsl (Losses) Income Expendtture G8n8ral funds 326,439 742.613 (749,362) 6,274 325,964 Summary of funds - prior year Balance at 31 March 2023 Balance at 1 Apnl 2022 Incon Expenditure General funds 410,296 629,602 (713,459) 326.439 Page 22
HEALTHWATCH NORFOLK IA company Ilmlted by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 15. Reconciliation of net movement in funds to net Cash flow from op8rating activities 2024 2023 Net expenditure for the period (as per Statement of Financial Activities) (475) (83,857) Adjustments for: Depreciation charges Galnsl{losses) on investments Decrease in debtors Increasel{decrease) in creditors 13,883 (6.274) 37.205 98,245 5,282 142,027 (319,619) Net cash provided byl(used In) operating activities 142.584 (255, 167) 16. Analysls of cash and cash equivalents 2024 2023 Cash in hand 350,422 305.578 Total cash and cash equivalents 350,422 305,578 17. Analysls of changes in net debt At 1 Aprll 2023 Cash flows At 31 March 2024 Cash at bank and in hand 305.578 350,422 305.578 350,422 18. Penslon commitments The company operates a defined contribution pension scheme. The assets of the scheme are held separately from those of the company in an independently administered fund. The penslon cost charge represents contributions payable by the company to the fund and amounted to £28.868 (2023: £25.994). At the year end £4.873 (2023: £nil) was payable lating to unpaid contribLrtions. Page 23
HEALTHWATCH NORFOLK (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 19. Operating lease commitments At 31 March 2024 the company had commitmenls to rnake future minimum lease panents under non- cancallable operating leases as follows: 2024 2023 Not later than 1 year Later than 1 year and not later than 5 years 8,426 2,257 22,426 qO,802 10.683 33,228 20. Related party transactions As set OLrt in note 9 Patrick Peal received remuneration for their role as Chair for £8,500 (2023: £8,500). Payments are as permitted by the chaiity's articles. Durfng the year purchases totalling £300 and £3.750 (2023: £10,133) were made from Christine MaGDonald and David Trevanion (trustees), respectively for consultancy SerVis. As at 31 March 2024 no amounts were outstanding. 21. Ag6ncy arrdngements Healthwatch Norfolk acts as an agent in distsibuting funds from NHS England. In the y8ar the charity received £Nil (2023: £Nil) and disbursed £277 (2023: £2.587) from the fund. An amount of £2,130 (2023: £2,407} is included in other creditors relatiro to undislributed funds. HBa1thdteh Norfolk also act as agent in distributing the Digital project funds for Healthwatch England. In the year the charity received £Nil (2023: £Nil) and disbursed £986 (2022: 184,794) from the fund. An amount of £Nil (2023.. £986) is included in other creditors relatlro to undistributed funds. Page 24