Registered number: 08366440
Charity number: 1153506
HEALTHWATCH NORFOLK
(A company limited by guarantee)
UNAUDITED
TRUSTEES. REPORT AND FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024

HEALTHWATCH NORFOLK
(A company limited by guarant88}
CONTENTS
Page
Reference and administrative details ol the company, Its Trustees and advisers
Trust805' report
Independent axamlnerfs report
statement of financial adivitios
10
Balance sheet
statement of cash flows
12
Notes to the financial stateTnents
13-24

HEALTHWATCH NORFOLK
(A company limited by guarantee)
REFERENCE AND ADMINISTRATIVE DETAILS OF THE COMPANY, ITS TRUSTEES AND ADVISERS
FOR THE YEAR ENDED 31 MARCH 2024
Trustees
Elaine Bailey
Linda Bainton
Vivienne Clifford-Jackson
William Cruickshank
Dr Andrew Hayward
Christopher Humphris
Mary Ledgard
Chrfstine Macdonald
Patrick Peal, Chair
Bridget Penhale
David Trevanion
Company registered
number
08366440
Charity registered
number
1153506
Registered office
Suit8 6
Elm Farm
No￿l¢h Common
Wymondham
Norfolk
NR18 OSW
Accountants
Larking Gowen LLP
Chartered Accountants
1 st Fli)or Prospect House
Rou8n Road
Norwch
NR1 1RE
Page 1

HEALTHWATCH NORFOLK
(A company limited by guarantee)
TRUSTEES. REPORT
FOR THEYEAR ENDED 31 MARCH 2024
The Trustees present their Annual Report together with the finanoal siatemants of the company for the year 1
April 2023 to 31 March 2024. The Annual R8POrt serves the purw)ses of both a Trustees, report and a directors,
report und8r company law. The Trustees confim that the Annual report and flnanaal statements of the
charitable company comply ￿1th the current statutory requirements, the requirements of the charitable
companvs goveming document and th8 provisions of the Statement of Recommended Practi￿ {SORP)
applicable to charilies preparing their a(Lounts in accordance vrith the Financial Reporting Standard applicable
in the UK and Republic of Irelarbd (FRS102) (affective 1 January 2019).
Sinca the company qu81ifies as snall under section 382 of the Companies Act 2006. th8 Strategic report
required of medium and large companies under the Companies Act 2006 (Strategic Report and Directors,
Report) Regulations 2013 has been omitted.
ObJe￿IVeS and activitles
a. Policies and objectives
Healthwatch Norfolk was set up in April 2013 to represent everyone I￿0 lives in the county and to ensur8 th81
their needs, vievts and experiences on all health and socaal care are taken in account in the planning.
commissioning and delivery of services. At a time when our care services are under significant financial
pressure and undergoing substsntial change. Healthwatch Norfolk is a key part of tha improv&ment system for
Ihe NHS and social care in Norfol
Healthwatch Norfolk's purpose and aims as set out in the objects contained in the Artid8s of Association are:
Providing infomation and advice to the general public about I(￿al health and social care Se￿ices.
Making the view5 and experiences of members of thè general public known to health and social care
providers:
Enabling local people to have a voic8 in the development. delivery and equality of access to local health
and socAal care servic8s and facilities:
The promotion of high standarts by health and social care providers.. and
Providing training and the devdopment of skllls for volunteers and the wider community in
understsnding, scrutinizing, reviewing and monitoring local health and care services and facilities.
b. Strat•gles for achieving objectives
There is a ststutory requirement fcf HealthvRtch organisations to exist in each top tier local authority ar8a in
England. The models for the commissioning and provision of local Healthwatch. however. are at the discretion
of local authorities and communib'e& Healthwatch Norfolk is a registered charity and a statLrtory member of
Norfolk's Health and Wellbeing Board 8nd has a role to represent the Vol￿ of patients, service users. carers
and the public al the highest strategic level. Heahhwatch Norfolk engages with service users, providers and
(￿MmIsSIOnerS of services, as WEII as partner (*ganisations in the voluntary and community sector to ensure
that It fully and accurately represents the needs, priorities and Ix)ncems of consumers. This is the eleventh
Annual Report of Healthwatch Norfolk and gives information on the following aspects of the organisation's work
n Ihe financial year 2023124.
Page 2

HEALTHWATCH NORFOLK
(A company limited by guarantee)
TRUSTEES, REPORT (cO￿rINUED}
FOR THE YEAR ENDED 31 MARCH 2024
ObjectIves and activities (continued)
c. Main activities undertaken to further the compan￿$ purposes for the public ben8frt
The Trustoas are mindful of the need lo ensure the activities of the charity fulfil the criteria for public benefit
and have given careful (x)nsideration to the Charity Commission general guidance.
The activities to further lh8 charitys purpose are dexribed below.
Achievements and performance
a. Letter from the Chair and Chief Executive
Making sure everyone has their say in the health and care they receive, and ensuring those views are passed
on to key decision-makers, is at the heart of what we do.
Ov8r 2500 have done just that in Ihe last finarKial year. and we have shared feedback on a wide range of
issues.
On8 of the rnost 6xciting, ￿lch was also a first for us - and we think the whole Healthwatch neknrk - was
Three Hospitals Three Weeks which saw our whole team spend five days at each of the county's three acut8
hospitals. This gave us some very rich feedback and we wll continue to work wth all three sites on the action
points from that.
My Views Matter was also a ple￿ of work ￿lch has mad8 a real differenc8. Following the tragic deaths of
three ￿SidentS at Cawston Park. we set up a programme of visits to other care homes for those with Leaming
Disabilities andlor autism.
W8 fortunatdy found that the problems identified at Cawston Park around residents not having a voice were
not reflected elsewh8r8 but we produc8d a reF)Ort highlighting action points from each visit V4hith meant
changes ranging from greater personalisation to improved access were put in pla￿. The overall f indings w8r8
also put into a final report which has been recognised locally. regionally and nationally.
Meawhile we work hard to reach even more peotAe with new programmes of engagement visits to both food
banks and care homes, and chatting to even more of Norfolk's younger residents startlng with us launching the
Youth Council at th& Queen Elizabeth Hospital in lfjng's Lynn.
We would like to thank everybody we have I￿)rked with over the last year from people sharing their
exp8riences to thos8 decision-makers who have received (and hopefully act8d on} what we have told them. We
look forward to anoth8r 12 months of gath8ring people's experienTrs and working as a 'critical friend, to the
health and social care network.
Patrick Peal, Chair, and Alex St8wart. Chief Executive of Heatthwatch Norfolk
b. Annual Report
The full version of the 2023-24 Annual Report is available via the Healthwatch Norfolk website:
www.healthwatchnorfolk.co.uk. This details our activities and achievements during 2023-24.
Page 3

HEALTHWATCH NORFOLK
(A company Ilmited by guarantee)
TRUSTEES. REPORT (CONTINUED)
FOR THEYEAR ENDED 31 MARCH 2024
Achievemants and performance {¢ontlnued)
Summary of Activities and Achievements during 202344
5417 reviews were published on our website by p80ple giving feedbad( on health and social care services.
282 enquiries came from people asklng for infomiation and advice alx>Ut health and social care.
We published 58 reports about the improvements people would like to see to health and social care services.
Our most popular report was Three Hospitals, Thre8 week&
Our project work 2023-2024 included:
Three Hospltals Three Weeks Engagement
My Views Matter - investigating experien(x of people with Leaming Disabilities and Autism of
r8sAdential service5
Support for people wth Long Covid
Accessing health services- people with no fixed abcKJe.
Phamiacy engagement - peoples. experiences
Major Trauma Centre Engagement
Queen Elizabeth Hospital. Kings Lynn. Governor Training
Engagement at Foodbanks
Experiences of carers of people with serious mental illness (SMI)
Engagement in care hom8S
Volunteer5
Alongside our staff, we have a leam of 17 worKJerful volunteers support and aid our work across the count
and gave up 160 days to make care better for our community Thanks to their input and effort, our work can
evolve and improve which leads to a to a batter understanding of what works and what needs improving in NHS
and social care. We hav8 also wel(x)med n8w volunteers to our team.
This y8ar they..
Reviewed and offered feedback on our projects. reFX)rts and campaigns.
Attended virtual events on our behalf.
Met wth us (in person and remotely) to dlscuss upcoming projects and plans.
Shared our work in their own local communities.
Assisted as part of 'Readers' Panels. checking local services. publi(2tiorB to 8nsur8 they are people
focussed and easy to read.
Assisted staff with °Enter and vie￿ Wisits within the "My Viffi Mattert Project looking into the residential
care provided for people ￿￿th Leaming Disabilities.
Flnancial review
a. Going concem
Having made appropriate enquiries, the Trustees have a reasonable expectation that the Company has
adequat8 resources to continue in operational existence for the foreseeable future. For this reason they
continue to adopt the going concern basis in preparing the financial statemerrts.
Page 4

HEALTHWATCH NORFOLK
IA company limited by guarantee)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
b. Reserves policy
There is a reserves policy in place to enable the organisalion to continue to operate for 3 months (including
commitment to lease for office accommodation and redundancy payments) should funding cease. The funds
8re held readily accessible to mitigate against the funding volatility but also in case a decision is made to work
on a particular proj8cUpiece of important work.
Tha financial reserves are invested in 3 separate bank accounts in order to mitigate against the limit of cover
under th8 FinanGial Servic8s Compensation Scheme.
General reserves at 31 March 2024 stood at £325,964 (2023.. £326.439) and the net book value of tangible
fixed assets was £8,300 (2023: £19,873). This leaves free reserves at 31 Marth 2024 of £317,664 (2023:
£306,566).
c. Results for the year
Our annual funding from Norfolk County Coun(xl for 2024 Was £355.300 (2023: £355,300). Other income
including investm8nt income amounted to £387.313 {2023: £274,302). The charity incurr8d expenditure during
the year of £749,362 (2023: £713,459). Exp8nditure was funded both from current year incom8 and from prior
years surpluses which had been accumulated wthin reser￿eS for this purpose. This r8sulted in a deficit of £475
for the year (2023.. deficit of £83,857).
d. Materlal Investments pollcy
Investment policy is to maxirnise retum on Ihe portfolio while ensuring that the level of risk is moderate. This is
further achieved by investing in a dive￿ range of assets.
The Charity's investment portfolio is managed on a full discretionary basis by the fund manager. The Trust88s
receive quarterly valuations, perfomance analysis and commentary, which are reviewed by the finan
committee at each quarterly meeting. The investment manager is invited to pres8nt in person to th8 committee
on an annual basis.
The Charity wshes to ensure that its investments do rM)t conflict wth its aims. There is a proven risk to health
from the consumption of alcohol and tobacco. Health￿atCh Norfolk therefore does not wsh to invest in
companies where there are significant revenues from alcohol or tobacco.
Additionally the Charity is keen to ensure its investments are wtth companies that have a clear positive and
effective environmental policy that contributes to reductions in carbon emissions.
Structure, gov8rnance and management
a. Constitutlon
The company is a charitable ￿rnpanY limited by guarantee and is constituted under a Memorandum of
Association dated 1811113. It is a registered charity number 1153506.
b. Methods of appointment or election of Trustees
The management of th8 company is Ihe responsibility of the Trustees are elected and w opted und8r the
terms of the Articles of Association.
Page 5

HEALTHWATCH NORFOiJ(
{A Company fimltsd by guarantee)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
structure. governance and management (continued)
c. Organisational structure and decisionwmaking poll¢les
Following an independent govemance review cornplet￿ in April 2016 a number of administratlvg chang8S
V￿re made to the Articles of Assouation for Healthvrdtch Norfolk. In addition, as part of this review Board
meetings are held quarterly in the Board room at WyTnondharn and a number of fomial Board Sub Groups werè
estsblishad.
The AGM is held in the Forum, NOr￿1th.
Board Members Register of Attendan￿ in 2023-24
17 April 2023
24 July 2023
16 Oct 2023
15 Jan 2024
Patrick Peal
Elaine Bailay
William CruiGkshank
Andrew Hayward
David Trevanion
Bridget Penhale
Chris Humphris
Chris MaGDonald
Linda Bainton
Mary Ledgard
Vivi8nne CliffordJackson
Y denotes attendance
N denotes non attendance. Apologi8s were re￿iVed in advarKe where TNstges were unable to attend Board
me8tings.
Declarations of interest
HWN keeps a register of declarations of interest relating to Board Trustees. There were no specific declaration5
made at Board meetings during the year covered by this Annual Report.
Staff att•ndance
During 2023-24 45 days of sickness abserKe were recorded for staff .
Page 6

HEALTHWATCH NORFOLK
(A company Ilmlted by guarantee)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Statement of Trustees. responsibilities
The Trustees {who are also the directors of the ￿rnPany for th8 purposes of company law) are responsble for
preparing the Trustees, report and the financial stalemenls in accordance with applicable law and United
Kingdom Accounting Standards (United Kingdom Generatly Accepted Accounting Practice).
Company law requires the TNstees to prepare financial statements for each financial year. Under company
law, the Trustees must not approve Ihe financial statements unless they are satisfied that they give a true and
fair view of the state of affairs of the company and of its incoming resources and application of resour￿$.
including its income and expenditure. for that pertod. In preparing Ihese finanaal statements. the Trustees are
required to-
select suitable accounting polictes and then apply them consistently"
observe the methods and prlnciples of the Charities SORP (FRS 102):
make judgements and accounting estimates that are reasDnable arKJ prudent;
state whether applicable UK Accounting Standards (FRS 102) have been followed, subject to any
material departures disclo￿d and explained in the financial statements..
prepare the financial stateTnerrts on the going CA)ncem basis unless it is inappropriate to presume that the
company will continue in business.
The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain
the company's transactions and disclose with reasonable accuracy at any time the financial position of th8
company and enable Ihem to ensure that the financial statements comply with the Companies Act 2006. They
are also responsible for safeguarding the assets of the company and henc8 for taking reasonabl8 Stops for the
prevention and detection of fraud and other irregularities.
Approved by ord@r of the members of the board of Truslees and slgned on their behalf by..
Patrick Peal
Chair
Date: 2?JLll*¥ IF
Page 7

HEALTHWATCH NORFOLK
(A company limited by guarantee)
INDEPENDENT EXAMINER'S REPORT
FOR THE YEAR ENDED 31 MARCH 2024
Independent examlnerfs roport to the Tru5tee5 of Healthwatch Norfolk rthe compan￿)
I report to the charity Trustees on my exarnination of the accounts of the company for the year ended 31 March
2024.
Responslbllltles and basls of report
As the Trustees of the company (and its directors for the purpcKses of ojmpany law) you are responsible for the
preparation of the accounts in accordance with the requirements of the Companies Act 2006 {%he 2006 Act.).
Having satisfied myself that th8 accfJunts of the cxjmpary are not required to be audited under Part 16 of the
2006 Act and are eligible for independent examination. I report in respect of my examination of the wmpany's
ac(x)unts carried out under section 145 of the Charitigs Act 2011 {'the 2011 ACV). In trarying out my
examination I have follow&J th8 Directions given by the Charity Commission under section 145{5)(b) of the
2011 Act.
Independent examlnerfs statement
Since the company's gross income exceeded £250,000 your exarniner rnust be a member of a body listed in
section 145 of the 2011 Act. I confirm Ihat18m qualified to undertake the examination because l am a membar
of Institution of Chartered Acwuntants in England aThJ Wales, whbch is one of the listed bodies.
I hav8 completed my examination. I confirm Ihat no matters have ￿rne to my att8ntion in connection with the
examination giving me cause to believe:
accounting records were not kepl in respect of the company as required by section 386 of the 2006 Act"
or
the accounts do not accord with those records. or
the accounts do not comply wth the accounting requirements of section 396 of the 2006 Act olh8r than
any requirement that the accounts give a Irue and fairf view vthich is not a matter consldered as part of
an independent examination- or
the accounts have not been prepared in acc(￿danCe wtth the methC￿lS and principles of the Statement of
Recommended Practice for accounting and reporting by charities [applicable to thariti8s preparing their
accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of
Ireland (FRS 102)].
I have no concems and have come across no other matters In connection with the examination to ￿lch
attention should be drawn in thi5 report in order to enable a proper und8rstanding of the account5 to be
reached.
Page 8

HEALTHWATCH NORFOLK
(A ¢ompany Ilmlted by guarantso)
INDEPENDEKf EXAMINER'S REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
This report is made solely to the company's Trustees, as a Lmjdy, in accordance with Part 4 of the Charities
(Accounts and Reports) Regulations 2008. My wort( has been undertaken so that I might state to th8 Cotnpany's
Trustees those matters l am required to state to them in an Independent examinerfs report and for no other
purpose. To the fullest extent pemitted by law. I do not accept or assume responsibility to anyone other than
the cotnpany and the company's Trustees as a body. for my work or for this report.
Signed..
Julie Grimmer
Dated:
FCA DChA
Larklng Gowen LLP
Chartered Accountants
1 st Floor Prospect House
Rouen Road
NoThvich
NR11RE
Page 9

HEALTHWATCH NORFOLK
(A company limited by guarantee)
STATEMENT OF FINANCIAL ACTIVtriES (INCORPORATING INCOME AND EXPENDrruRE ACCOUNT)
FOR THE YEAR ENDED 31 MARCH 2024
Unrestrictsd
funds
2024
Total
funds
2024
Total
funds
2023
Note
Income from:
Charitable activities
Investments
736,540
6.073
736,540
6.073
625,813
3, 789
Total income
742.613
742.613
629,602
Expendlture on:
Charitable activities
749.362
749,362
713,459
Total expendlture
749,362
749.362
713,459
Net expendilure before net galns on Investments
Net gains on investments
(6,749)
6,274
{6,749)
6.274
(83,857)
Net movement In funds
(475)
(475)
(83.857)
Reconciliation of funds:
Total funds brought forward
Net movement in funds
326,439
{475}
326,439
1475)
410.296
(83.857)
Total funds carried forward
325,964
325,964
326,439
The Statement of financial activities includes all gains and lo&%e5 recognised in the year.
The notes on pages 13 to 24 fonn part of these financial statements.
Page 10

HEALTHWATCH NORFOLK
(A company limited by guarantee)
REGISTERED NUMBER: 08366440
BALANCE SHEET
AS AT 31 MARCH 2024
2024
2023
Note
Fixed assets
Tangible assets
Investments
10
8,300
101,704
19.873
110.004
79,873
Current assets
Debtors
Cash at bank and in hand
12
13,571
350.422
50, 776
305, 578
363.993
356,354
Creditors: amounts falling due within one
year
13
(148.033)
{49. 788)
Net current assets
215,960
306, 566
Total net assets
325.964
326,439
Charity funds
Unrestricted funds
325.964
326,439
Total funds
325,964
326.439
The company was entrtled to exemption from audit under sedion 477 of the Companies Ad 2006.
The members have not required the company lo obtain an audit for the year in question in accordance with
section 476 of Companies Act 2006.
The Trustees a¢knO￿edge their responsibilities for complying wlh the requiremonts of the Act with respect to
accounting records and preparation of financial slatemen
The financial statements have b88n prepar8d in accordance with the provisions applicable to entities subjed to
the small companies regime.
The financial statements approved ar￿ authorised for issue by the Trustees and signed on their behalf by:
Patsick Peal
Date:
The notes on pages 13 to 24 form parl of these financial statements.
Page11

HEALTHWATCH NORFOLK
{A company Ilmlt•d by guaranteo)
STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2024
2024
2023
Cash flows from operating activitlas
Net cash used in operatiro activilies
142,584
(256, 167)
Cash flows from Investlng activities
Purchase of tangible fixed assats
Proceeds from sale of investments
Purchase of investments
(2,310)
4,739
(100,169)
(8.955)
N8t cash used in invasting activities
(97.740)
(8,955)
Cash flows from financing activities
Change In cash and cash equivalents In the year
Cash and cash equivalents at the beginning of the year
(265,122)
570. 700
305.578
Cash and cash equivalents at the end of the year
350.422
305, 578
The notes on pages 13 to 24 fomi part of these financial statements
Pag8 12

HEALTHWATCH NORFOLK
(A company limlted by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
General information
The company is a company limited by guarantee. The members of the company are Ihe Trustees nam8d
on page 1. In the 8vent of the company being wound up, the liability in respect of the guarantee is limited
to £1 per member of the company.
Aceounting pollcles
2.1 Bas15 of preparallon of financial statements
The financial statements have been prepared in accordance with the Charities SORP (FRS 1021-
Accounting and Reporting by Charilies: Statement of Recommended Practice applicable to charities
preparing their accounts in accordance wth the Financial Reporting Standard applicabl8 in the UK
and Republic of Ireland (FRS 102) (effective 1 January 2019), the Financial Reporting Standard
applicable in the UK and Republic of Ireland (FRS 102} and th8 Companies Acl 2006.
Healihwatch Norfolk meets the definilion of a public benefit entity under FRS 102. Assets and
liabilities ar8 initially recognised at historical cost or transadion value unless otherwise stated in the
relevant accounting policy.
2.2 Income
l income is ￿cogniSed the company has entitlement to the income, it is probable that the
income will be received and the amount of income receivable can b@ maasured reliably.
Donated s8rvices or facilities are recognised ￿then the company has control over the item, any
conditions associated with the donated item have b88n met, the receipt of economic benefit from
the use of the item is probable and the economic benefit (2n be measured reliably. In accordanc&
wtth the Charities SORP (FRS 102), general volunteer time is not recognised. The Trustees, report
sets out more detail on the impact of volunteers for more infomiation about their contribution.
Any donated professional ServI￿S and donated facilities are recognised on receipt on the basis of
the value of th8 gift to the company. The amount recognised by the company 15 the value the
company would have been wlling to pay to obtain s8rvic8s or facilities of equivalent economic
benefit on the open market; a corresponding amount is then reGognised in expenditure in the period
of receipL
2.3 Expenditure
Exp8nditur8 is rec(yJnised On￿ there is a lega] or constructive obligation to transfer economic
benefit to a third party. it is probable that a transf8r of 8coni)mic benefits will be required in
settlement and the amount of the obligation can be measured reliably. Expenditure is cl8ssifi6d by
activity. The costs of each activity are made up of the total of direct costs and shared costs.
including support costs involved in undertaking each activity. Direct costs attributable to a single
activity are allocated directly to that activity. Shared costs which contribut8 lo rnore than one activity
and support costs ￿lch are not attributable to a single activity are apportioned between those
activities on a basis consistenl with the use of resour￿. Central staff costs are allocated on the
basis of time spent. and depreciation charges allocated on Ihe portion of the asset's use.
Charitable activities and gov8mance (Xjsts are costs incurred on the company's operations,
induding support costs and costs relaling to the governance of the company apportioned to
charitable activities.
Page 13

HEALTHWATCH NORFOLK
(A company Ilmtted by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THEYEAR ENDED 31 MARCH 2024
Accounting policies (continued)
2.4 Tangible fixed assots and depreciation
Tangible fixed assets are carried at cost. net of depreciation and any provision for impairnient.
Depreciation is provid8d at rates calculated to write off the cost of fixed assets, less their estlmated
residual value. over their expected useful lives on the following bas8S:
The estimated useful lives are as follows:
Fixtures. fittings and equipment - 25'h Reducing Balan(
2.5 Interest receivable
Interest on funds held on dew&t is induded ￿en receivable and th8 amount can be measured
reliably by the company: this is nomially upon notificalion of the interest paid or payable by the
Bank.
2.6 Invesknents
Fixed asset investrnents are a fonn of financial instrument and are initially recognised at their
transaction cost and subsequently measured al fair value at the Balance sheet date, unless the
value cannot be measured reliably in which case it is measured at cost less impaimient. Investment
gains and losses, whether realised or unrealised. are combined and presented as 'Gainsl(Losses) on
investments, in the Statement of financial activities.
2.7 Operating leases
Renlals pald under operating leases are charged to the Ststement of financial activities on a slraight
Ilne basls over the le&8e lemi.
2.8 Debtors
Trade and other debtOT5 are recognised at the settlement amount after any trade discount offered.
Prepayments are valued at the amount prepabd net of any trade discounts due.
2.9 Cash at bank and in hand
Cash at bank and in hand includes cash arKI short4emi highly liquid investments with a short
maturity of three months or less from the date of acquisition or opening of the deposit or similar
account.
Page 14

HEALTHWATCH NORFOLK
(A company Ilmlted by guarantse)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Accounting pollcles (continued)
2.10 Liabilities and provisions
abilities are recognised wh8n the￿ is an obligation at the Balance sheet date as a result of a past
event, it is probable that a transfer of economic benefit will be required in setdement, and the
amount of the settlement can be estimated reliably.
Liabilities are recognised at the amount that the company anticipates it pay to settle the debt or
Ihe amount it has received as adVan￿d payments for the goods or services it must provide.
Provisions are measured at the best estimate of Ihe amounts required to setue the obligation.
Where th8 affect of the time value of money is material, the provision is based on the pr8sent value
of those amounts, discounted at the F￿taX discount rate that reflects the risks specific to the
liability. The unwinding of the discount is recognised within interest payable and similar charges.
2.11 Financial instruments
The company only has finandal assets and financial liabilities of a knnd that qualify as basic
financial instruments. Basic financial instruments a￿ initially recognised at transaction value and
subsequently measured at their settlement value WFth the exception of bank loans which are
subsequently measured at amorbsed cost using the effective interest method.
2.12 Pensions
The company operates a d8fined contribution pension scheme arKJ the pension charge r8presents
the amounts payable by the company to Ihe fund in ￿Spect of the year.
2.13 Fund accounting
General funds are unrestricted funds which are available for use at the discretion of the Trustees in
furtherance of the general objectives of the company and which have not been designated for other
purpose&
2.14Agency Arrangements
Healthwatch Norfolk 2Ct as an agent in distributing ￿rtain funds from NHS England, Healthwatch
England and for the NHSE long covid fund. Payments received from NHS England and subsequent
expenditure are excluded from the Statement of Financial Activities as the charity does r]ot have
control over the charitable application of the funds. Administration costs charged are recognised in
the Statement of Financial Activities. Detsils of the agerw funds and associated payments are
disclosed in note 20.
Page 15

HEALTHWATCH NORFOLK
{A company Ilmlted by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Income from charitable activiiie5
Unrestricted
funds
2024
Total
funds
2024
Total
funds
2023
Grant incorne
Oth8r income
355,300
381.240
355,300
381,240
355,300
270,513
736.540
736.540
625,813
Total 2023
625,813
625.813
Investment Income
Unrestricted
funds
2024
Totsl
funds
2024
Total
funds
2023
Investment income
6,073
6,073
3. 789
Total 2023
3, 789
3, 789
Analysls of exp8nditure on charitable activities
Summary by fund type
Unrestricted
funds
2024
Total
2024
Total
2023
Govemance costs
Charitable activies and support costs
19,677
729,685
19,677
729,685
78.956
694,503
749,362
749.362
713,459
Total 2023
713,459
713,459
Page 16

HEALTHWATCH NORFOLK
(A Company Ilmlted by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Analysis of expenditure on charltable activities (contlnued)
Summary by fund type (contlnued)
Summary by expenditure type
Depreciatio
n Other costs
2024
2024
Staff costs
2024
Total
2024
Total
2023
Expenditure on govemance
Direct and support costs
17.847
566.611
1.830
149.191
19,677
729,685
18,956
694,503
13.883
584.458
13,883
151,021
749,362
713,459
Total 2023
547.743
5.282
160.434
713,459
Analysis of expenditure by activities
Support
costs
2024
Total
funds
2024
Total
funds
2023
Expenditure on govemance
Direct and support costs
19,677
729.685
19,677
729,685
18.956
694,503
749.362
749.362
T13.459
Total 2023
773,459
713.459
Page 17

HEALTHWATCH NORFOLK
(A company Ilmited by guarnntee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THEYEAR ENDED 31 MARCH 2024
Analysis of expenditure by actlvltles {continued)
Analysis of support costs
Charftable
activities
Governance and support
costs
costs
2024
2024
Total
funds
2024
Total
funds
2023
Staff costs
D8preciation
Travel and subsistenr
Telephon8
Rent and rates
Room hire
Computer and website costs
Printing, postage and stationery
Advertising and promotion
Legal and professlonal
Repairs and maintenance
Subscriptions
Training and development
Project costs
Sundry
Insurance
Consultancy
Bank charges
Irrecoverable VAT
Recruitment wsts
Research
Govemance costs
566.611
13,883
16,410
5,205
31,761
2,315
12,895
6,825
11.680
10.950
566.611
13,883
16,410
5.205
31.761
2,315
12,895
6.825
11,680
10.950
530.492
5.282
12,269
6.295
36,874
1,409
19,049
5,929
8,577
8,317
5, 970
3,807
6,611
6,906
181
2,625
20,194
105
12,694
917
3.552
8.629
13.277
1,656
3,128
15,128
112
3,607
1,448
613
3,552
8,629
13.2TI
1.656
3,128
15,128
112
3,607
613
19,6ri
19.6TT
18,956
19.6TI
729,685
749.362
713,459
Totsl 2023
18,956
694,503
773,459
Page 18

HEALTHWATCH NORFOLK
(A company Ilmltad by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Independent exarninerfs remuneration
2024
2023
Fees payable to the company's independent examiner for the indeperKlent
examination of the company's annual accounts
1,830
1. 705
Stsff costs
2024
2Q23
Wages and salaries
Social security costs
Contribution to defined corrtribuiron pension schemes
510,246
45,344
28.868
479.199
42.550
25,994
584.458
547,743
The average number of persons employed by the company during the year was as follows:
2024
No.
2023
Employees
17
16
The number of employees ￿Ose employee benefits (exduding employer pension costs} exceeded
£60,000 was:
2024
No.
2023
In the band £80,(X)1- £90,000
The charity's tTUStees and Iwo mambers of the executive team are considered to be Key Management
Personnel. Compensation (induding employers national insuranc8 and pension contributions) payable
totalled £161.896 (2023: £158.197)
Page 19

HEALTHWATCH NORFOLK
(A company Ilmlted by guarant••)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Trustees. remunerntion and expenses
During the year. one Trustee has been paid ￿muneratIon or has received other benefits from an
employment with the o)mpany. The value of Trustees, remuneration and other b8nefits Was as follows-
2024
2Q23
Patrick Peal
Remuneration
8,500
8,500
During the year ended 31 March 2024, expenses totalling £1,173 were reimbursed or paid directly to 4
Trustees (2023- £123 to 1 Tnistee).
10. Tangible fixed assets
Fixtures.
fittings and
equipment
Cost orvaluation
At 1 April 2023
Additions
60,435
2,310
At 31 March 2024
62,745
Depreciation
At 1 April 2023
Charge for the year
40,562
13,883
At 31 March 2024
54,445
Net book value
At 31 March 2024
8,300
At 31 M8rch 2023
19,873
Page 20

HEALTHWATCH NORFOLK
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
11. Fixed asset investments
Listed
investments
Cost or valuation
Additions
Disposals
Revaluations
100.169
(4,739)
6.274
At 31 March 2024
101.704
Net book value
At 31 March 2024
101,704
12. Debtors
2024
2023
Due withln one year
Trade debtors
Other debtors
Prepayments and accrued income
875
42,200
1.054
11,642
8,576
13.571
50, 776
Page 21

HEALTHWATCH NORFOLK
(A company Ilmked by guarnnto0)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
13. Creditors: Amounts falling due wllhin one year
2024
2023
Trade creditors
other taxation and social secuiity
Other creditors
Accruals and deferred inc(me
9.708
34.738
2,695
100.892
7,657
15,596
4,058
22,477
148,033
49, 788
2024
2023
Deferred income at 1 April 2023
Resources deferred during the year
Amounts released from previous p8ricMJs
20.000
739,037
93,234
20, 000
{20,000) (139, 037)
93.234
20.000
Deferred income rdates to contracted seNi¢es that span the year end.
14. Summary of funds
Summary of funds - current year
Balance at
31 March
2024
Balance at 1
April 2023
Gainsl
(Losses)
Income Expendtture
G8n8ral funds
326,439
742.613
(749,362)
6,274
325,964
Summary of funds - prior year
Balance at
31 March
2023
Balance at
1 Apnl 2022
Incon￿ Expenditure
General funds
410,296
629,602
(713,459)
326.439
Page 22

HEALTHWATCH NORFOLK
IA company Ilmlted by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
15. Reconciliation of net movement in funds to net Cash flow from op8rating activities
2024
2023
Net expenditure for the period (as per Statement of Financial Activities)
(475)
(83,857)
Adjustments for:
Depreciation charges
Galnsl{losses) on investments
Decrease in debtors
Increasel{decrease) in creditors
13,883
(6.274)
37.205
98,245
5,282
142,027
(319,619)
Net cash provided byl(used In) operating activities
142.584
(255, 167)
16. Analysls of cash and cash equivalents
2024
2023
Cash in hand
350,422
305.578
Total cash and cash equivalents
350,422
305,578
17. Analysls of changes in net debt
At 1 Aprll
2023 Cash flows
At 31 March
2024
Cash at bank and in hand
305.578
350,422
305.578
350,422
18. Penslon commitments
The company operates a defined contribution pension scheme. The assets of the scheme are held
separately from those of the company in an independently administered fund. The penslon cost charge
represents contributions payable by the company to the fund and amounted to £28.868 (2023: £25.994).
At the year end £4.873 (2023: £nil) was payable ￿lating to unpaid contribLrtions.
Page 23

HEALTHWATCH NORFOLK
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
19.
Operating lease commitments
At 31 March 2024 the company had commitmenls to rnake future minimum lease pa￿nents under non-
cancallable operating leases as follows:
2024
2023
Not later than 1 year
Later than 1 year and not later than 5 years
8,426
2,257
22,426
qO,802
10.683
33,228
20. Related party transactions
As set OLrt in note 9 Patrick Peal received remuneration for their role as Chair for £8,500 (2023: £8,500).
Payments are as permitted by the chaiity's articles.
Durfng the year purchases totalling £300 and £3.750 (2023: £10,133) were made from Christine
MaGDonald and David Trevanion (trustees), respectively for consultancy SerVi￿s. As at 31 March 2024
no amounts were outstanding.
21. Ag6ncy arrdngements
Healthwatch Norfolk acts as an agent in distsibuting funds from NHS England. In the y8ar the charity
received £Nil (2023: £Nil) and disbursed £277 (2023: £2.587) from the fund. An amount of £2,130 (2023:
£2,407} is included in other creditors relatiro to undislributed funds.
HBa1th￿dteh Norfolk also act as agent in distributing the Digital project funds for Healthwatch England. In
the year the charity received £Nil (2023: £Nil) and disbursed £986 (2022: 184,794) from the fund. An
amount of £Nil (2023.. £986) is included in other creditors relatlro to undistributed funds.
Page 24