Coiirtiing inside & tri out COACHING INSIDE A.ND OUT COMPANY LIlITED BY GuARATEE ACCOUNTS 31 MARCH 2021 COMPANY REGISTRATION NUMBER 8453619 CHARITY REGISTRATION NUMBER 1153349 DONHAm MAYER LARKE LIMfrED Chartered Accounianis 41 Greek Street Stockport Cheshire SK3 8AX
COACHING INSIDE AD OUT COMPAINY LI.MITED BY GLARAP4TEE ACCOUNTS YEAR ENDED 31 MARCH 2021 CONTF.NTS PAGE Executive Summary Trustees. Annual Rewrt Siatement of Financial Activities (incorpordting the income and expenditure account) 13 Statement of Financial Position 14 Noies io the Accounts
COACHING INSIDE AND OIT COI¥IPA.JY LINIITED BY GLAILINfEE ACCOUNTS YEAR EYDED 31 MARCH 2021 F.xecutii'e Summary li 15 MN. pleasure io provide this executive summary as an opening io the annual r¢p)rt and accounts ?0?0121. 'hilsi eaLh N'ear this iask prcsenis both a challenge and a jov. this kear as I drafi my lasi Chair s summary. it is a paniciilar challenge and jo to keep focused on ihe peri1 for 'hICh ihis annual repon refl¢cts and not to digress as I think aTru1 Ihe I l i'ears since I first mer ihose w'ith whom I began this incredible journey. This last Th'ear however will Stand as unique- on¢ in which a global pandemic Creed chaos around the orld and one in hleh M'e. as L IAO. demonstrated how we not onlv seek lo positively disrupt but how we behave Mhen disrupiion is all arou1 us. 'rhis l'ear has shown the resilience of manv and no less ihose 110 work with and for CIAO and our clients. Wilh services being paused and ne services being mobili5. our coaching ¢OmTnuniry remained focused on PCTsonal yui%lh. meeiing monthlv to learn together, and on tsking time to refleci upon what goi us to where e are now and how that will enable to move forward. The CIAO Principles document. written this year. offers those wkn have worked with us to date to feel their inientional ol'iorking. developtng CIAO in wai"s ihat challenged orthodoxies. ¢ompletelv reflects the power of c(ChIng- quesiioning answers all of the time. l aTn so delighied to say this has ten seen in aciion ihis year as we= Looked ai clienis- keeping them ai ihe forefront of our minds as they faced the impact ofihc Covid- 19 pandemic and delighted ihai were able to be in iouch wilh so mani, fomjer clients io ensure ¢ l¢arR atTrd grow - h¢aring ihe *oices of the people ue serve. Looked at services- King can e deliver ihem ErtUall)._ ho. can we challenge the assumptions thar sai not. Looked at gr0h- where else could we make a difference in line 'Ith our objects- and how do we develop io enable us to %%"ork 'Ith new" clients and new commissioners. Looked ai our aYS of organising- testing roles and structures to supwn our work and demonstTaling our lI]IngnesS io eiperiment and change again Looking at ho. our comtnunitN" connecis- ensuring we built on evenis that bring Board, Coaches and Coordinators togeiher. including inviting colleagues io Board m¢¢tings to shape our thinking and practices together. The ani)ual report and accounts thai follow capture much more of ihe detail of all we have don¢ and some in5i¥'hts inio hat 't plan io do esFe¢ialli around people, money. commissioners. communicaiion and processes. l encourage Nou io read through ihe details. As we retlect on the vear ihat was arbd to the future I wani io make sure I thank in particular.. Graham Curiis- 'hO has oft stepFed into different roles in service of CIAO- and whose ternis of otTice conclude this Sepiemkr. Graham is one of our fout)ding members and has been on the Board since w¢ formallN incorporated in ?013 H"e are mosi grateful to him for his gervice. Belinda- on¢ ot our founding coaches who has a150 been our generous host to many 'an evening iih- aclion learnino se¢5 ITr our earli. davs. and of cours¢ providing a fabulous rnin-safe selling for our annual summer picnic. We H'ish her well in her retirement from CIAO.
COACHIYG I%SIDF. AND OiiT COMPAThY LIMITED BY GbARAYfEE ACCOUNTS YEAR EIDED 31 MARCH 2021 l am pleased to Say the Board has also been strengthened by ihe aptK)iniment of nvo new Non F.xecuiivc Director&ryrustees: Christine Amyes- who brings years of experience of organisationa] and people developmeni. coxchin& and 'ork m.ith other charities ihai seek to change the live chances and choices lif t¢ena¥e girls %%ho mighi oiherw"i5e k ai risk of using SOTne of th¢ s¢rvices we offer. in5idc and out. Jason Ridlev- 'hO offers us a breadih of exrKrh¢tK¢ and the added bonus of de¢ad¢s as a Chief Finance Officer l Finan¢¢ Director in private and social sector settings. There are of course many others who have changed roles. ¢oniinued to serve. gone the extra mile and been patient as w¢ seek io Sha the emcrging future- io all of vou I 0vId like to exte1 ihanks. Finally I wish to show gralitude and appreciaiion to: Board members who eive of iheir time io help Sha atMI steer the business and d¢liv¢r eieepiional governance engaging "Ith siakeholders as frequentli as we can io ensure we hear the voices of thu5e we seek to support. Lisa Jenkins. in her role as Head of Business Supwrt. who has continued to sirengrfhen our communitN to the tter11 of all. The insigliis and expertiS¢ ()( Clare McGregor. our Founder who leads on Del'elopmeni and as an Independent Advisor io ihe Board and the organisaiion. who conrinued to help us secure opportuniiies and navigate strange limes. And 50. mv concluding thanks musi k io all who invest iheir time and their ¢nergi¢s io h¢lp us makL' our vision a liiile more real each y.ear. We hope. as vou read the retM)n. you 11} see we seek ici make a big diffetynce iih modest resources and iih ihe ambition that our 'or 117 influence those h0 belieK'e it'5 Possible io help people changc thcir livcs. and ihe li¢$ of oihers. Ihrough the of coaching. As I prepare ro retire at the end of the financial l'ear in March 20•• 1 look fOard to ihat CIAO li ill achieve in ihe nexi decade and io coniinue my commiiment to speak of what LIAO doe%. M h! 11¢ do li and how ive musi never feel comfortable wlih the siaius quo if e are io actii'el!" tap inlo the potential i)fall and to create a truly juM sociery. Liz Cross Chair of the Board
COACHI.NG I.YSIDE AND OLT COI¥IPA.%Y LIMITED BY GLARA.NTEE TRUSTEF.S' ANNUAL REPORT YEAR ENDED 31 MARCH 2021 The trustees. h0 ar¢ also directors for the purposes of companv law, present their report and the unaudiied accounis ofthe charitj. for the lear ended 31 March ?021. REFERF.YC.E AND ADMII%ISTRATIVE DETAILS Registered eharit!. D#lllt Coaching Inside and Out Ch#riti- r¢gi$tratiOn Dumber 1153349 Compan). registration number 84i3619 Prineipal office 41 Greek Stre¢t Stockport SKJ 8AX The directors Thc directors who served the charit). during the periThJ were &$ follows: Aiinetie Hennessi. inied 15 Ma 2017 oinied ?0 Mas. •019 ApinIed l Au TUST •016 ointed ?0 March *013 Re-A inted i 8 Januarv . inied 20 Mav 2019 Director Director Director Chatr. Director Director Director Q"hris!()ph¢r fr'o Eli7aheth Anne Cross Graham Cunis Helen McFarlane Aecountants tkyumham Mal'er Clarke Limited Chartered A¢countanis 41 Greek Street Stockrt Cheshire SK3 8AX
COACHII%G I,%SIDE AD OL"r COMPANI Y LIIMITED BY GLARANTEE TRUSTEES. ANNUAL REPORT YEAR ENDED 31 MARCH 2021 TRLISTEES, REPORT The truMees of Coaching Inside and (CIAO) present iheir annual report and independentl&' examined accounts for the period ended 31 March 20?1 and confirm theN' comply wilh ihe requirements of the Charities Ac t 1993. as amended bv ihe Charities Aa ?006. the tru51 deed and the Charities SORP 2005. TRUSTEES The trusi¢¢S who setved the charity during the peri(xl were as follows: Annette Hennessv Bcn AT On5ah Elizabeth Anne Cross Christo her Fox Graham Curtl5 Helen McFarlane inted 15 Mav2017 inied ?0 MaN. ?019 A p)inied ?0 March 7013 inted l Aueusr ?016 inted l 8 Januarv ?O?I inied 20 Mal. ?019 Re-A Christine Amves and Jason Ridlev joirted the Board as members in JanuaTh, •0? l and were successfullv appraised in the summer prior io being fornia]Iv apwinied ttee5 * the ?0? l A(iM. Graham Curtis resumed 5er¥iee as a tswiee following his lime as inlerim CEO. He ihen resigned at ihe 021 AGM in accordance M'ith our tern)s oloffice. as he s served since the Board a5 formed in ?013. Liz Cross has s0 served since the Board fornied. however her tem of otTice is extended to ihe end of March 202? This is to ensure continuitr. and renew.al as she hands oi'er io ihe neil Chair d¢signaie. Christine Am)'es. who elected unanitnousl!. at ihe 10? I AGM lollom ing a re¢ruiiment presS in line '¥th our usual practice for roles thai sought expressions ol- inieresi from li ithin Cl.40-5 communitv. personal netm.orks and involved discussions 1th stak.eholders. Annclte H¢nnessy rched ihe end of her second iern) of office at the ?O?I AGM and extended her period of Service as In]ee for another year to add io ihe resilience of ihe Chair s handover period. Ben Amponsah took on the role as Vice Chair from Annette at the ?0? I AGM. B¢n lI1 b¢ Jbll Iu support the nem Chair in their time in office and provide a eal connection to our earli. da¥s as the Board moves inlo this ncxt phas¢ of change. The Board has toniinued ro hai'e single issue meetithgs. as %%"ell as regular tMo-monihl¥ meeiinbs. This vear s addressed our organisaiional structure and financial %enarios raised b!" the pandemic. the current position of ihe criminal jUSli¢e sl'siem. and evaluation and accrediration. The Board also lcd 'An cvLninL iih lour Iru5tcc) Profcssor Chris Fox online. here Chris shared his profe55ioyJal in5ighis inio the criminal justlC¢ 5V51em's wsilion and fuiure M iih people from acr055 CIAO before iTr¥e all considered the implicalions for our ¢li¢nt& coaching praciice. and ihe business. CIAO is still Iking to recruii more irnsiees io ensure the coniinuing strength of ihe Board. Idcallv one 111 be someone 'hO ha5 ihe comTKten¢%' pmfile io 'ork well in ihe role of a Trustee and NED and h&$ liv¢d experience of the Criminal Justice Si'stem. This M ill bring a particular strengTth dnd insight e ve noi Kno11ng1!. had sinc¢ a Noun&? woman "e coached &$ one of our original Board meTHbers.
COACHING INSIDE AP¥D OUT COMPANY LIMITED BY GUARANTEE TRUSTEES. ANNUAL REPORT YEAR EDED 31 MARCH 2021 CIAO'S CHARITABLE COMPANY OWECTS The promoiion of SOCI inclusion among offenders and those who are or h0 have been at risk of offendin& w'ho are socialli excluded from societN. or pans of societ}. a5 a result. by= providing coaching for such persons: li. raising public aw'areness of the effectiveness of coaching for such persons; and iii. providing Suprt. irninin& development and consultancy to increas¢ the availabiliiy of coaching for such [sOn$. ACTIVITIES AND OWE(IIVES Coaching Insidc and Oui continues to work wilh meTL wometL families and childr¢n at risk of offending as ell as people in prison and people with convictions in the community. We ve recnJÉied. trained and developed over 50 skilled coaches H'ho work with clients individually and in groups. CIAO'S vi510n thai all people coni'icied of offences. or ar risk of offendin& are offered life coaching so ihei. can h¢lp themseleS and others. This iiSLofi is SuPrted b). our kei. aciiviiies of.. DeliveriT2g coaching. Challenging &ssumpiioThs and advocating for ihe M".ider use of coaching- Increasing the demand for coaching bv commissioners- and Increasing the suppl!. of coa¢hing by organisaiion5 and iÈMlividua] ¢oache5. ThingTS can be dil-ferent and people can change their owij Iivcs. Coaching Insid¢ and Out's coaches help clients do thai usinb) the wne approaLh as lop ]erS and rfOrMerS. They don't tell people ilhat to do. Insiead theN' give lime. SUprt and space io ihink. CIAO coaches and clienis explore the three simple questions below, so clients can work thing5 Out for IhemselKes and choose whai's besi for ihem. however tough their Circumstances might be. Whai do vou want to changeg Reflecting on where they are now. before they choose where to start. helps ihcm see all the w)ssibilities and what theN' want to change more clearl). Who are youg Undersianding themselves better by exploring whai mttners to them and what makes Ih¢m tick helps clients realise their wieniial with hope for the future. How are you holding yourself back? We all lIeVe some things that an't true and can get more oui of lif¢ if wc rethink ihem. Coaches help clients Spot and overturn what isn't 'Orking for them. The areas thai clients work on are up io therwt. but we see hug¢ 5hift5 in the way that they view themselves with improvements in well-bein& hope and participation th leads io improvements i man!, aspects of their lives. Feedback from clients is overwhelming]N" positive as they get to the root of their problems. lake responsibilit!. reduce ihe harni theN' do rhemselN'es and oihers. come off drugs. take up education. improve their housing and finances. get fil. gei job& start their own businesses and look for more ways io help oihers.
COACHI)G II%SIDE AIID OI',T COMPANY LIMITED BY GUARANTEE TRLESTEES, ANNUAL REPORT YEAR ENDED31 MARCH 2021 In setting our objectives and planning our aaivities our Tee$ have given Careful ¢onsiderdiion io ihe Chariiv Commission s g¢ncrJ guidance on public benefit. We do not see anN' detriment or harni ihai mighi aris¢ trom our objectives or activities. Sorne Ihink we should focus on i'ictims of crime. raiher than offenders. hOeVer our clients are often both. We also believe coaching p¢ople convicted ol. offenLes can help preveni Lrime in futyr¢. thereby reducing ihe numkr of viciims. None ot our clienis pay for iheir own coaching and any geographic restrictions are based solely on commissioner5 COTrtra¢ts for us io deliver services. ACHIEVEMENTS During the year we coached 47 clients- inside and out- b¢iMeen ihe AGMS in 2020 and l. This lias less ihan half ofihose we coached last vear. refleciing ihe ongoing impa¢1 of ilie Covid-19 pandeinic. lowever. CIAO has never focused on ¢lient numbers io demonsiraie ihe reach of our actii'iti.. Insread ive have evidenced coaching's iTnpact from teenage and upi%ards across mani. groups in eliraordina c]MStanceS from early help in the Community. through io ihose with the longesl sentences. Celebraiing our l(hh anniversary vear did not seem approprie in 9020. However. energ!. and Irelplanning ere still invested and the manN' great suggestions M'e Ie noi l'ei been able to implement are not losi. MeanhlIe a small celebration near our I Ith birthdaN' prompied continued hope and r¢fl¢ction bTr' asking= "Whai have we learned in the lasl ten year5. and "What haven t ie done l'ei. We are grateful to everyone in CIAO who continues io support our five 'enablers Iihat make evern'ihing M'e do hapFtn) so that we delivered a remark.able amount with exirdordinarv efticiencv even in ihis strangesi of years. People - CIAO'S c(hhe5 deliver greai coaching ,]lh excelleni ongoing personal and organisational d¢v¢loptn¢nt. This )ear we have completelv review'ed our training a¥Jd qualilv assurance after oui traditional annual Development Event thith coaches explored organisational issue8. rnther than our usual focu% on lQfjiih¢s. cLhing developmeni is rtOW 8routtd into four k¢i' ar¢as 10 improv¢ our indi%'idual and organisational resilience and under51anding.' Self. Models. Clients. and Sysiems and Services. As well as our annual safeguarding iraining the relaw)ch began 1th esseniial refresher 'Do No Harm cssion5 includinb) data protection &s Mell as client and ¢oa¢h saf¢t!.. I"hese were constructive orkshops resulting in updaies io PNKedures. Essenlia] Aclion5 and a ioialli. rei%ed L lieni Pack Iihai includes all the document5 a c¢)ach needs io Mork 1(h a client. questions to enable eKaluation and follow up. as well as a froni-page checklist so we don't have io remember ,al to do when and can on¢eniraie on our great coaching). Th¢ nexi major piece of developmeni. thai has been planned for .neVer each of our serviceg begTins. is discussions exploring additional challenges 'e mai. face rurnIng to prisons and all our clients in Ihe communit>.. with all the 5en5ilivities and worse menthl healih ihat mal entail. Hal'ing restaned in one prison we now. know. that face to face coaching brings no addiiional risks. oiher ihan iho* lie ve all becotne used to managing p¢rsona]ly in ihe lime of Covid.
COACHIN4C INSIDE AYD OL T COMPANY LIMITED BY GLTARLNTEE TRUSTEES. ANNUAL REPORT YEAR ENDED 31 MARCH 2021 As M'ell as onb)oing Supervisio Hhich has been available io coaches Ihroughout the pandemic. we hawL' reconsidered our Coaching Groups "here u'e ask coaching questions of one another Ipreviovsly allcd Action Leamino Seis bul renamed TO help others understand what thev do and to differeniikie Ihem trom the mani. oiher fomiais and methods). Coaching Groups build on CIAO'S manN years of experience learning about ourseli'es and from one another using ihese. We redesigned ihe method for CIAO to use amongsi ourselve5 and H ith staff 'e re helping to develop a coaching approach (see Cireaier Manchester Gkrls and N'ottingham Probaiion later). Thry 111 be reiniroduced &% part of our -Back" i() Pri50n ie5sions. The Groups are designed to run for an hour and a half with ihe 'Clieni- being) asked to 'bring a thing. theN' would like io re501ve Irdther than bringing an issue or a problem). F.vir¥one else in the group laka the 'Che5 } then asks coaching questions atrM)Ut thai thing to help evern(Trnc gellerare fresh ideas and a¢h new conclusions. This is invaluable for exploring both ieams, and individuals. thÉnking. (hher L8SClltial training has been prepar¢d and alreadv shared and t¢St¢d where there is immineni activii>' for individual coache5 joining particular setvices. This includ more refreshers for elements coaches ma!. noi hav¢ used with Iheir other non-CIAO clients for over a vear and a half. Coaches orkinLT on )th our Salford and Trdfford ¢ommunity services also mei separ¢[Y io review what had been achieied. io generate learning and capiure siories. Recruiimeni reopened this summer for new coaehes. including those also willÉng and able to coordinat¢ S¢n'lCC5 and provide coaching sup7510n, after lg pui on hold hen the first Coronavirus lockdown hil in March 20?0. All the roles ¢an be done on a self-emploved or voluntary basis. "I'his will create a greaier p(N)l of coaches io meet irnmediate demand io coa¢h both in person and i'irtuallv in ihe North Wesl of England '1th possibilities else%%"here. Mosi importsntly e 'elcom¢d applicant5 Ilith personal experiencc of the criminal jusiice s)stem aJJd those who would help coniinue io develop a diverse workforce. We shall explore recruiting those onlv able to coach reTnotelN' in future in a al. (hai still creates and nurtures close Connections '1[h ihe CIAO community. This vear has led io some coaches deciding to move on and w'e are al'ayS very grateful to all w'ho have been bTr¢at se¢S to CIAO and wonderful colleagues ro oiher coaches in the organisation. CIAO 0e5 d particular debi ro Belinda one of our supervisors and a volunteer Coach and cwrdinaior ai Sty21 since our origin. Il'e look foNard io k¢¢ping in touch in differeni H"ays. Mone!. _ CIAO is a self-suslaining )cial enierprise with its coaching services fully funded by contracts. After CIAO pui our clients first lasi l'ear IbN' accepting pavmenis against conlracts on the basis thai we ould aim io deliver the sessions in future. rather than jusi being paid for coaching we no long¢r legallN. had to dol we are still waiting to deliver almost all of our coniracts. Prisons 'ere noi considering bringing in face io face coaching for most of ihe vear and there was little capaciiv or technolo io allow us to coach remotely. Although we invesiigaied ielephone and video call 5¢rviics eveTr'here we have ¢oniracts. prisons. focus H'as on familv contact and court appearances, undetandablY. We are Still aIting to continue selling up our HMP Buckley Hall seTh'ices and io resiart our longstanding M'ork with women in HMP Drake Hall. Hoever. we M'ere delighied io art coaching in per%)n in HMP Thorn Cross in July. even if we did hae to pause again one Theek later after another Covid outbreak. This is now coniin4Eing smoothly and 15 much appreciaied by the elienls and cwhes alike, as well &$ providing hope for us all.
COACHING INSIDE AP4D OUT COMPAINY LJNirrED BI. GIAIL4%TEE TRUSTEES. ANNUAL REPORT YEAR ENDED 31 MARCH 2021 Our Salford Youth Justice Service ¢ontra¢i li'as eventua]IN' paused until 'e re able io delii'Lr a face-io- face service. originall¥ envisaged. foi the 17 children N'ei io be coached. Thel ere r<4tllN pledsed wilh all we %%ere able to coach staff in spite of the pandcmic. Work to re-e5tablish our original servi¢e HMP SNal rK>si-lockdown has begun H'ith ihe hope of restarting very s(KJn and Me are exploring ha1 CIAO needs io deliver greai coaching funded long- iern) there. as this remains our only service not fullv funded bv a contract. CIAO'S favourite anonymous donor rrf¢nily mad¢ a solicited donation and The StanleN' Grundy Foundaiion made anoiher unexpected unsolicited dOnlon. erouS gifts like ihese have a disproportionaie impaei as ihej are used io supwn coaches h0 Ork ]rhOUl pal'meni and our creaTive development work ihat EKTrth inc35 and spread5 our idea5 and capabilitie5. The organisation retains its inbuilt resilience ihank5 to diverse income sourccs and its flexible business model. Il'e haN'e ven. few overheads iiith no offices or a550ciated costs. and eN'crvone is no £11-_ Lmploved again. We also still have reseTh¢s buili up ower our firs¢ deLade ihanks io people gi}ng (he LharlI iheir expenise and lime li iihoui pal tnent or ai signifJcanilN redLtced raies comparcd io th market value of their coaching and con5ultancv. Commissioners - Government and other organisations commission coaching from CIAU and oiher proi iders as the!, see ihe impact it makes helping people to identifN their strengths and solve their own problems. In spite of the pandemic and services cuis CIAO was fortunaie in exiending and securing funher contracts in prigons and in the community iih problOn. Ihe police and the yoh jusiice svsiem. Healihcare exiended our seTrice to continue to work M ith w'om¢Ek iEt HMPYOI Drak¢ Hall up to at leasi March 023. as NHS England emended the coniract 1[h Practice Plus (iroup {preiOusl1. n0,n as Care UK) by . years. Gir15 w'ho've committed violent otTetKes or are ai risk of commining them and voillh justice siaff 'orking with them from all 10 of the Greater Manchester knroughs are nom being coachLd thanks 10 th¢ Violence Reduction Unit IVRU) in Greater Manchester Combined Authorit IGMCA I. As ell as the pernianent benefits of it15.1duaI coachin& CIAO is a150 deweloping staff coaching ski115. including Coaching Group5. and the v¢ alr¢ad! 51art¢d using coaLhing lechni4Uts ilith their young people. Sharin¥ the learning. iechniques and tix)ls aix)ut ¢i)aching and engagiii&* clienis H Ill deepen understanding and cross-fertilise ideds across Greaier Manchesier. vouih justice and bevond. NottingTham Probation h& ini'ested in coaLhing linked io Offender Personaliiw Disorder {OPDI. so we are working wilh siaff and men on probation trdnsitioning out of prison into the communit. Tlie overall amount .5 cut bl a third. bul theN kept CIAO-5 5cTricc in & ihe¥ Mere so imprcs5cd bN hl thev could gei for ihe monev (just £3.0(Kl). The ne model is an eniireli i'inual seTrice deliierinLJ im.o online Coaching Groups for staff follo"ed bN' coaching sessions each for * least tM.o clients. 11."'e Inaw also offer another service user coaching and. hopefull).. one or more coaching groups for ihe ser¥'ice user5 1(Kp.
COACHING I)SIDE AND OL'T COIIPAYY LIIIITED BY GL,ARA,YTEE TRUSTEES. ANNUAL REPORT YEAR EliDED 31 MARCH 2021 TrntTord'5 ' Earli. Help. coaching services is finishing N'iih a young rthple and justice finale. CIAO'S "orked li iih 'at risk. l'oune people for Trafford Council since ?014 and coached 439 client5 {children. their siblingT8 and iheir parentg or carers). Thts cornmunit%' serwice continued virtually sit1¢¢ The first lockdo1"n. but at a loH'er capacits. ,]lh feer elient referrals. This Ork ma), be coming to a close.but il is tinishing 1th CIAO coaching 10 voung ttople involved with or on the ihreshold of involvemeni iih iheir criminal justice ieams. 'hICh M ill bring us back full circle io our criminal justice roots. iv. Communication - Clienls. commissioner5. coaches and oiher5 value what coaching does. Sharing what CIAO does w'iih others is core io our vision and the charity's work in influencing the %v%tem through meeiingconference attendance and speaking engagements may all have gone online bui h&s carried on regardless. This included everything from speaking ai leadership events and a rrfoTded Criminolo&k' students seminar w.hich m.ill used again. through io thlking io a Women s Institute and the Rtppl¢s of Hope Fesiival HOME on 'ls ihere jusiice in our jusiice s>stern?' Nor is 11 jLJsI doing the ialking: one yOh Justice siaff member asked to present io her h0]e team about CIAO'S Grcatcr Manchesier Girls progrdmme and th was extremelv Nell received. Writing plans for exiernal audiences were mosily put on hold. as more urgent work w&$ completed instead. IniernallTr tnforniarion has been compleiel¥ revised io be more readily intelligible and visual. This w ill be rolled out as services resume. A video also planned for use as a virtual 'lntro Session for new clienis b1 cventuallN' being allomed inio a prison to coach face io face meant this wasn'i necessary. An internal 'CIAO Principles document was wrilten to help us continue to hold true to the carefully COll5idered strdiegi¢ principles agreed over our first de¢ade. It 15 written lo inforni the fmure. li's not prescription for it. li's the latesi Slep in a pr(Kess of discussing and reconsidering our principles. rdih¢r than jusi saying why we agreed them. Since CIAO began. Ihe principles our approach is based on have been highlibhted so that those M'ho come after us understhnd whv e are the way we are and might conrinue in the same spirit. Thei ¥¥0 far be)ond our values of fairness. choice. resTK)n5ibilitv. respect and challenge. Descriptions and explanations ma. be adapied from this for differeni exiernal audient¢s and shared ihrough CIAO blogs and other medi CIAO'8 chapter about our extensive work with men and boys (called 'Coaching- Tough Questions. EITaie AnsNker5 1 w.as published in Januarn. in the iwk iiiled-. 'Whai role do kindness. hope and CL)mp&%sion plav in the criminal justice 5)'siem. which 15 downloadabl¢ free online. wilh our chapier on pages ?12_?•0. We rea¢hed oui for past clienis to get in touch to share their experiences and to offer ihem more coachingi in return. &s pan of our l Oth anniversary celebrations. We re also ensuring it's still as simple and likelv as possible that current clienis .11[ contact us after coaching. This h&s led io great ongoing COnerSatIonS '1th clients and ¢ommissioners. as i%"ell as M."iih coaches H"ith experience ol'triminal justice from the inside. And finalli.... we ere iickled when even prison stsff fell for ihe tsle emailed out in CIAO News on I" April.. "CIAO Chow?1 We "ere Surprised and dclighted to be approached by sponsors la major pet ro(xl manufacturer) about a coaching link with ihe drug dogs ai HMP Thorn Cross. A final decision is beingj made bl. noon toda. but we have all our paw"5 crossed!"
COACHING IISIDE AND OLIT cOmPAy LIIMITED BY GLARANTEE TRUSTEES. ANNUAL REPORT (co*1¢4+ YEAR ENDED JI VIARCH 2021 Processes - Making ¢V¢rhIng CIAO does as clear. simple and as human as possible. so that eoaches can put their energy inio great Ching. Overhauling and rebuilding our administrative infrastw(tu happened ihroughoui ihe vear and is early COTnplete. ThLS fundamental "Ork is largely invisible io pIe inside and OUEside CIAO but is esseniial to all elements of our operaiion. Among-st this. crdIna10r ReFM)ns and Coordinalion Meelin4 hai¢ been reinsiaied and reinvigToraied io share infomiation and develop id¢as. A nem sur1,iS0rs role deriptIOn has been agreed '1th stronger links io ihe Board being developed. ORGANISATIONAL STRucfuRE CIAO-S Support Team exists to enable the coaches and service ¢oordinaiors io proi'ide ihe besi coaching possible for all our clienis and ¢ommissioner%. After the Interim CEO stepped back and rejoined the Board ivithin lh¢ &'¢ar. Lt is nom" made up of ihe Head of Business Support and th¢ Founder {in rhe role of Head of Developmeni). The IM)ih repon direcil!. io rhe board and share operational control and accountabslill" as an interdependeni and self-managing ttaTn. The Head of Business SUprt focu5es on finances. wilicies. legal elements and making adTnin ea55 liir ihe coaches- while the Founder focuses on our greai coaching 5ervice5 and lead5 on internal and external d¢v¢lopment. This new division of roles includes orking closelv "1th delivery distributed collaborativelN aLross number of Coordinators. which incre&ses resilience. reduces the risks and brings a richness and breadth thai a single Head of tkliverv role. "hICh we eiplored. could not. We look tOard to elcomin&? more people into such roles in the near fulure through our ¢urrent recruiiineni process. Everyone works part-time and is self-emploi'ed again. as onll" our two CEOS haNe ever been employed. This puis CIAO in a sirong posiiion for us to react and create H'hatever structure the i'erv uncenain future requires. CIAO'S PLANS FOR THE FUTURE Coaching Inside and Out will coniinue to recruit and suprM)rt the deN'elopment ot great coaches and eat coa¢hing serwices with more contracts and plan5 in the pipeline for ihis. our iwelfih year. We look forward io reswiing all our coaching and Continuing io evidence its hmpaci on our clienis and communities (from hope and well-being ihrough to housing and work)- This ongToing evaluation M'ill include further exploration of.. What iheory. underpins our coachingty So can test our daa againsi ihose and see i¥hai's missing. Hoiv has our Theorv of Change ei'oli'edg To strengthen ho. "¢ r¢pr¢5¢nt ih¢ measurable impaci. What's ihe evidenceg Disseminating all we know aboui coaching's efficacv and seeking mor¥. 10
COACHIPIG INSIDE AND OLT COI¥IPA.%Y LIIIITED BY GLAIL4NTEE TRLTSTEES. ANNLTAL REPORT (¢•th¢é) YEAR ENDED31 MARCH 2021 Our commitment io developing coaches 111 Continue by building on our experience to attract. assess and support mor¢ diverse coaches. including those w.iih experience ofbeing in the criminal justice 5! 51eTh themselve5. To enable ihis addition io CIAO'S diversity andlor CJS insighi we 11 help those iiho ere nemer io coaching .0 H'ani io develop their gro.Ing skills and 111 work with thern to increase their c()aching eiperience 2nd abilirK' lthOU1 them having to pa)" for coaching courses. The benelit% to CIAO "]1[ include greaier en¢r&) and ide4 as ¢1] as great coaches lih even wider and deeper Ir$PeCI1ves. C IAO w'ill describe how we have coached across all stsges of the criminal J$t1¢e sy51em and show hoi% an increasingly wide range of ¢lients has inspired and challenged us. We have many siories to tell and resources to Share thai can hclp people looking to do similar Ork as ell &s all ihose interested in people and ihe power of coachin¥ Coachinx Bi.hEnd Bars .&5 w'riiien in ?014. so CIAO has Jjo more spent almosi Nice as much time coaching a5 thc vears covered b). the b(K)k. Communicating the maoic of L(Traching and making scn5e of the jargon is key. along with images infogrdphics. podcasts and wideos showcasing the M ide varietv of voices involv. An&one uho's curiou5 can follom all ihis ihrough our websiie coachinginsideandou1.ouk where we ill bL' sharing far more and alw'avs Helcome questions and suggeS1ion5. RF.SF.RV'ES AND RISK As CIAO groN's. the Board continues io relain undesignated reserves at a level of three months, runningi LO%ts. Halfal. through the curreni financial vear this is alreadv ihe anticipated SitU10n in our btsdLTLt for ?O•1-*2, in spilc of the effects of pandewnic on ihe l&si year and a half. The reserves show as hi¥her in the follow'ing accounis for the last )'ear a5 the Board has committed to delivering the coachingy delaved by Covid lockdown and this amounts io a commitment of around £89.500. Thc three months njnning costs give a margin for risk5 (such &5 a commissioner defaulting on a pa¥meni) and rellects the sin]CfLEre of the organi5ation where we have )th lo fixed costs through fle.xibl¢ contractin& the lack of dire¢ilTr emploved staff relaiively small contracnl responsibilities and liabililics io conirdciors. Howcvcr. CIAO 111 look io retain a higher level of reserves as there is a need foi w¢aler working capital. as W¢ $tle up to tak¢ on larg¢r conirdLts, and w'e r¢main in extraordinarily unc¢rtain limes. The major risks to 'hICh ihe charil!, IS ¢.XP05ed. &$ ideniified th¢ trustees. have been reviewed. and SSTemS or prLKedur¢s have been esiablished io manage those risks. THANKS The trusiees remain iJnmenselv grateful to ever%"one involved 1th Coaching Inside and Oui both paid and unpaid Colleagues and friends. as ihe) continue to give Mell beyond an)Thing we tnight realistically expect. CIAO would 5iwnpIN' noi exist w'iihoui ihem.
COACHING INSIDE AND OL T COMPANY LIMITED BY GLARANTEE TRUSTEES. ANNUAL RF.PORT YEAR ENDED 31 MARCH 2021 In particular we would like io thank= A lortg-sianding supporter. The Oakridge Centre. for irtStigatiftg a dotMlion: Our commissioners and their sialT. M'ho enable us io reach our clienrs= Our Board. who offer iheir eXrtISe and tske on the responsibiliiies of Tnjsiees and Non-Executive Direclors= and CIAO'S extraordinarn. coaches and iheir clients IK5 do the really hard ork. FINANCIAL REVIEW The charitv recorded a surplus in the period of £28.220. This refiecls comTnis5i0ne pal'ing in advance of our ooa¢hing during Cowid lockdoivns and continued careful financial managcnlent of our core operation. ACCOUNTAiYrs Are deemed io be re-apwinied under seciion 48712) of ihe Companies Aci 2006. SMALL COMPANY PROVISIONS This rerx)rt has F*en prepared in accordance with tk provisions applicable io ¢ompanhes entitled io the STnall companie5 exepIlOTl. Signed on behalf of ihe trustees JaKbdL] Elizabeth Anne Cross Chair 20 September 2021 12
COACHIJG I.%SIDE AIID OIIT COMPA.IY LIMITED BY GLARANTEE STATEMENT OF FINANCIAL ACTIVITIES II%CORPOIL4TI%'G THE IfCO.ME AID EXPENDITURE AccouKr) YEAR ENDED 31 MARCH 2021 Total Fuods Total Funds 2021 2020 INCOMlTrCJ RE.SOL-,RCES IncominL re5()Iirccs trom bLneraiing funds.. t)onations C-oachinly incame 250 146.695 S,>0 132.122 TOTAL INCOMif*G RF.SOL'RCES 146,945 137.11? RESOIIRCES ExPEDED (118,725) {126.369) TOTAL RF.SOI:RCES EXPEliDED (118.725) (1 ?6.369) 28220 10.753 YET INCOMING RESOLRCF.S FOR THE YEAR RF.CONC'ILIATIOry OF FLIYDS T01411 funds broughi foNard TOTAL FIINDS CARRIED FORWARD 105.427 94,674 133.647 105,427 The Statement of Financial Aciivities includes all gains and losses in Ihe year. All of ihe aiKTrve amoun relate io ¢ontinuing activities. 13
COACHING INSIDE AND OL'T COMPAI%Y LIMITED BY GLiARANTEE STATEMENT OF FINANCIAL POSITIOi 31 MARCH 2021 2021 ?020 CIIRRENT ASSETS Debtors Cash at bank 7.200 137.642 131.045 144.842 168.497 CREDITORS Amounts lalling due w'ithin one year 111.195) 163.070) NET CURREiYf ASSETS 133.647 105.427 TOTAL ASSETS LESS CURRENT LIABILITIES lJ3,647 105.477 NET ASISETS 133,647 105.427 CAPITAL AND RESERVES IlnresiriLted income funds 133.647 105.4•7 CAPITAL AND RESERVES 133.647 105.427 For th¢ v¢ar end¢d 31 March 2021 ¢harity was entitled to exemption from audit under s¢¢tion 477 of ihe Companies Act 2(K>6 relaiing io small companies. Trustees, resFM)n5ibiliiies-. The Tnembers have not required the io obtain an audit of its acc(yunts for the vear in question in accordance '1th section 476: and The trusiees a¢kno.]edge Eheir resTxinsibiliiies for compl¥ing with ihe requirements ol- the ALI wilh restrt 10 accouniing records and ihe prepamion of accounts. These financial statements have been prepared in accordance with the provisions applicable io companies subjeci io the small companies, regime. These account5 ere approved ihe metnbeTS of ihe Board and Mhorised for issue on ?0 SeptembeT ?0? l and are signed on their behalf bv= Eli72beih Anne Cross Direcior Company RegiStrlon Number.. 8453619 The aotos o• to 17 forni Part of thtSt ¢couDt5. 14
COACHIryC VISIDF. AND OI'T CO}IPly LI.MITED B Y GLARANTEE NOTES TO THE ACCOUNTS YEAR ENDED 31 MARCH 2021 GENEIL4L INFORMATIOIY The chariry. is a private eompan!, limiied bN" guar8niee. regisiered in England and Wales and a reg7iStered chari(N" in England ar I4'ales. The address of rhe regisiered office is 41 Greek Street. Stockw)rt. SK3 8AX. STATEMENT OF COMPLIANCE These financial siaiements have been prepared in compliance with FRS 102. The Financial Reportingi Standard applicabl¢ in ihe UK and the Republic of Ireland,. the Staiement of Recommended Praciice applicable io Charities preparing ih¢ir accounis in aceoidance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) IChariti¢s SORPIFRS 10 -11 and the Charities Aci )0 I l. ACCOUIYTIWG POLICIES Basi5 of 4rcouDting The financial siaiements hai'e been prepared on the historical cost basis. as mlfIed by ihe rcialuarion ofcertain financial assets and liabilities investmeni prorKrties measured at fair value through income or expendiiure. The financial siaiements are prepared in sierlin& which is the funeiiona] currency of the entity. DONATIONS Uorestricted Totsl Funds Tota] Funds Funds 2021 20?0 Donations tk)naiions tiift Aid 250 250 250 250 5.000 COACHII%G INCOME UDres¢ricted Tot*1 Funds Funds Fund5 2021 2020 Coaching 146,69.S 146,695 132.122 15
COACHIJG I)SIDF. AND OL'T cOmPAy LI,MITED BY GL'AIL4NTEE NOTES TO THE ACCOUNts YEAR ENDED 31 MARCH 2021 STAFF COSTS The total staff ¢osis and employee benefits for the rep)rting peri(Kl are analysed as follows: 2021 ?o?o Wabyes and Salartes Emplover Contributions to pension plans 18,603 136 581 18,739 ?6.081 The CEO was a dire¢1 employee. All other aaivities undertaken continue lo be carried out on a self-employed basi5 DEBTORS 2021 ?o•o DebtOTS 7.21M) -17.452 7300 37.45• CREDITORS Amounts falling due within one vear 2021 •o?o tkferred income Creditors and ac(nS VAT 820 IllJ75 8.681 18.)09 11.195 63.070 16
COACHING I%SIDE APD OUT Co1PA)y LINIITED BY GLARANTEE NOTES TO THE ACCOUNTS YEAR ENDED31 NIARCH 2021 UP¥RESTRICTED INCOME FLNDS Balance at l April 2020 Incoming resources Balance at 31 March 2021 Gelleral Funds 105,427 28220 133,647 *Alihough ihis fjgure is considered to be Unrestri¢ied Income Fund& wider the definiiiong of ihe Charii!, Act ?01 I, it includes the estimated £89.500 commttment of undelivered coaching. as stated onpage 11. 10. COMPANY LI.MITED BY GUARANTEE Under pardgraph 3 ofthe Company's MemorJndum ofAssociation every member of the Company ulldertakes to coniribute such amouttts as mav be required (noi exceeding £10) to the asseis of the Compan! if it should be Hound up while ihev are a member or wiihin one vear after thev cease lo be a member. for pa}meni of ihe Compani's debts and liabililies contrdcted before ihey cease to be 3 mcmber. and of ¢0sts. charges and expenses or winding up, and for the adjustsnent ofthe rights of the coniribuiors amongsT ihemselves. 17