2024-03-31-accounts

Upper Norwood Library Company no. 08313429 Charlty no. 1151668 Upper Norwood Library Trust Company Limited by Guarantee Annual Report and Financial Statements 31 March 2024 Page l of 37

Contents REFERENCE AND ADMINISTRATIVE DETAILS CHAIR'S REPORT STRUCTURE, GOVERNANCE AND MANAGEMENT OBJECTIVES AND ACTIVITIES ACHIEVEMENTS AND PERFORMANCE 12 FINANCIAL REVIEW 21 INDEPENDENT EXAMINER'S REPORT NOTES TO THE FINANCIAL STATEMENTS 23 27 Page 2 of 37

Upper Norwood Library Trust (UNLT) Company Limited by Guarantee Reference and administrative details Year ended 31 March 2024 The Trustees present their report and the unaudited financial statements for the year ended 31 March 2024. The Trustees have adopted the provisions of the Statement of Recommended Practice {SORP) "Accounting and Reporting by Charities" IFRS 102) in preparing the annual report and financial statements of the charity. REFERENCE AND ADMINISTRATIVE DETAILS Reglstered charlty name: Upper Norwood Library Trust IUNLTI UNLT runs the Upper Norwood Library Hub IUNLH) Charity reglstration number: 1151668 Company reglstratlon number: 08313429 Registered Office: 39 Westow Hill Upper Norwood London SE19 ITQ The Trustees: The following Trustees who were in office at 31st March 2024 and atthe time this report was approved and served throughout the year. Trustee Samantha C Brown Grahame Danby Sheung Wah Lee Clare Paget June O'sullivan Andrew Sturtevant Angeliki Karydi Katie Finn Thea Edwards Ade Adebola Angela Thomas Nazgol Kafai Katy Parry Sarika Patel Tltle Trustee Chair Treasurer Chair Trustee Trustee Trustee Trustee Trustee Trustee Trustee Trustee Trustee Trustee Jolnlng Date Reslgnatlon Date 20 November 2023 15June 2021 2 May 2022 15 June 2021 4 May 2017 15 June 2021 2 May 2022 12 July 2022 20 September 2023 21 February 2024 21 February 2024 21 February 2024 21 February 2024 21 February 2024 16 May 2024 29 February 2024 15 September 2023 Board Advlsers: Clare Paget Chris Manning Sheung Wah Lee Governance Buildings Finance Page 3 of 37

Staff: Name Jenny Irish Boris Witzenfeld Sub Baidya Emily Blundell Owers Harriet Ziebell Charlotte Mugarra D'cruz Stephanie Ogu Title Hub Director Programme Producer Library Hub Manager Project Assistant Senior Administrator (Joined 14 February 2024) Senior Administrator (Maternity Cover, Joined 17 June 20241 th Community Programme Manager ljoined 28 October 20241 Resignation Date 11 October 2024 23 January 2024 th Bankers: National Westminster Bank plc PO Box 575 Rotherham, 563 3FJ Solicitor: Shoosmiths 9th Floor Platform Building New Station St Leeds LSI 4JB Independent examiner: BDA Associate5 Limited Chartered Accountants Global House l Ashley Avenue Epsom KT18 SAD Exemptions from disclosure No details concerning the names of Trustees, senior management team, the Charity's principal address. name of any chief executive officer or other senior staff members have been withheld from this report. Funds held as custodian Trustee on behalf of others Neither the Charity nor its Trustees are acting as custodian Trustees therefore this is not featured in this report, Page 4 of 37

Upper Nonwood Library Trust (UNLT) Company Limited by Guarantee Trustees, Annual Report Ilncorporating the Director's Report) Year ended 31 March 2024 Chairfs Report Over the last year, Upper Norwood Library Trust ha5 consolidated and continued to develop its activities around our core charitable objectives: supporting libraries and communities,. promoting lifelong learning and wellbeing; advancing the arts. Our home Is Upper Norwood Library Hub which has a unique locatlon and history. Situated in Lambeth, Croydon is across the road. A short walk takes you to Bromleyl Southwark or Lewisham. This location accounts for the fact that residents of all five boroughs enjoy our facilities and events. Particularly significant among the former is the excellent public library service provided by Lambeth and supported by Croydon, a much-loved asset that has its origins In Upper Norwood havin8 the UK'S only Joint Llbrary. The quality of this service owes much to the helpfulness and professionalism of the library staff who work here and the wider Lambeth and Croydon Library services. The Library Hub building also contains a Library of Things, a café and rooms where a wide range of activities take place: from exercise classes for older people to summer camps for younger children. We have well-received and much-used literacy and numeracy programrnes as well as regular IT support sessions, all of which engage with some of the most excluded groups in society. Throughout our opening times we also provide an uncommon free public space where anyone can come to keep cool in summer and stay warm in winter. And we are more than proud to be the adopted home of Palace Acappella, a community choir in Crystal Palace that is the embodiment of fun and freedom, Despite a challenging external fundraising envSronment, we have contlnued to Increase our Impact both locally and across London. Our expanded charitable programme has reached 2,332 people in the last year during which we also facilitated 206,507 visits to the library and the wider hub community services. All of this despite the departure during the year ofour Library Hub Manager, Sub Baidya, who contributed so much to our offer, most notably in ensuring the room hire part of our business thrived. Following a reconfiguration of staffing responsibilities, we were all very pleased to welcome in his place Harriet Ziebell as Senior Administrator. During these times of change, it says much for the hard work, dedication and efficiency of Jenny Irish and Boris Witzenfeld, respectively the Hub Director and Programme Producer, that we continued to secure healthy income streams and maintained our social programmes and community activities. A good deal of creative help has come from our Project Assistant, Emily 8lundell Owers. The core staff team are ably assisted by a body of volunteers who understand the needs of a small charity and who give their time to help their local community. These unsung heroes could be volunteering in the café, looking after visitors to the building during afterhours events or supplementing our expertise in accountancy and other matters. My fellow trustees also freely give time, expertise and support and it was most reassuring to see several new trustees come forward just as we lost some valued colleagues to resignation. I particularly want to thank my predecessor as Chair, Clare Paget, for her immense contribution and sound advice during her tenure. Like our previous treasurer, Sheung Wah Lee, Clare has retained a role a5 an adviser to the Board. We greatly appreciate the all-important advice and suggestions we receive from our community and serwice users, for example in the form of surveys and requests for feedback on specific events. Some of these events Page 5 of 37

raise funds from voluntary donations and sales at the café. But income from grant-awarding bodies remains essential for the delivery of the many pro8rammes and services detailed in the Annual Report and Financial Statements. We are all so grateful to all our funders, donors and partners. The Trust has a very close relationship with Lambeth and Croydon Councils, who own the building, and we are appreciative of their interest and support in our work. l am hopeful that in the coming year, we will work with the Local Authorities to finally secure a lease. This will help to provide the stability for the longer term as well as the added certainty to ensure that Upper Norwood Library Trust continues to serve and include the diverse communities of Lambeth, Croydon and beyond. Grahame Danby Chalr of Trustees Page 6 of 37

Structure Governance and Mana ernent Structure and governance Upper Norwood Library Trust I'the Charity'l is a company limited by guarantee (Company no. 083134291 and a re8lStered charity {Charity no. 11516681 governed by its memorandum and articles of association. Appointment of Trustees Upper Norwood Library Trust has a structured recruitment and interview process for Trustees. Diversityi Equality and Inclusion lies at the heart of the process, and the Charity welcomes trustees from all backgrounds, irrespective of sex, sexual orientation, age, disability, race, nationality, or political, religiou5 or other beliefs. Applicants successful at interview are approved by Trustees before they join the Board. Trustee vacancies are advertised locally, in the library hub and through relevant professional networks particularly when seeking trustees with specific/specialist skills. Trustee vacancles are sometlme5 advertised in national charitylumbrella organisations. To ensure both new and existing trustees have the speciflc and 8eneral knowled8e required of their responsibilities as a Charity Trustee to enable them to carry out their roles, UNLT has a structured induction programme including individual meetings with other trustees, as well as a Trustee Reference Manual, which includes material on the Charity Commission's regulation and guidelines, the Charity's policies and processes. The Trustees are Directors of the Company for the purposes of company law. Trustees meet quarterly as a Board, Trustees on the sub-committees of the Board meet quarterly and the sub-committees update the Board regarding their actions at the quarterly Board meetings. Trustees receive financial updates approved by the Finance Committee and detailed organisational and business reports from the Senior Management Team, No Trustee received any remuneratlon from the Charity during the period12023/24: £nll}. Organlsational structure The Charity is controlled byThe Board of Trustees, who are also directors of the Company. Day-to-day management and decision making are delegated to the Hub Director, who is not a trustee. Two sub-committees of the board, namely the Finance & Fundraising Committee and HR Committee, meet quarterly and support the strategic development and monitoring of the Charity's busines5, financial and fundraisin8 Strategies, legal, governance and organisational development activities. Page 7 of 37

Finance and Administration The Charity uses Xero for day-to-day financial management and reporting. The Charity receives additional support on a volunteer basis from a previous Treasurer, bringing much-needed capacity to the team. Everyday management accounting, secretarial, legal and administrative requirements of the charity is delegated to the Senior Management team, supported by the Treasurer. Trustees receive monthly financial updates from the Direttor, detailed management reports are then presented by the Finance Committee at quarterly trustee meetings for forward planning and decision making. Arrangements for setting the pay and remuneration of the Charl￿$ key senlor management personnel Senior management personnel are remunerated in line with market rates for comparable roles in similarorganisations in the Charity sector. The Trustees reviewed the salary ran8e for the role of UNLT Director when advertising the vacant position in March 2022 and approved a salary increase on this basis. The Trustees also approved salary increases based on market data for comparable roles in the sector when seeking to flll the position of Programme Manager and Library Hub Manager, both on a substantive continuin8 basis in July 2022. Our pay policy aims to ensure we can attract and retain staff at UNLT whilst ensuring the budget is well- managed. Relatlonship wlth Third Party There were no transactions with the Charity's wholly owned subsidiary Upper Norwood Library Enterprises Limited which was dormant throughout the period. Other than those transactions stated above there were no related party transactions during the period. Donation to Charity by Trustee or Thlrd Party The total amount of donations received from a Trustee or a related party was £150 {2022123: £1401. Page 8 of 37

Upper NonNood Library Trust Company Limited by Guarantee Trustees, Annual Report Ilncorporating the Director's Report) {continuedl Year ended 31 March 2024 OBJEcfivES AND AcfiviTIES Charitable purpose The charitable objects of the Charity relate to the community and residents of Upper Norwood and surrounding areas and in particular- but without - limitation are to.. l. Advance the education of the public by the provision of or assistance in the provision of a library andlor a library service to be available to the public at large; 2. Without prejudice to the generality of the above, advance the education of the public by the management and operation of The Upper Norwood Library, including facilities for adults, children, young people, including information and study facilities,. 3. Advance the education of the public through the development of programmes to promote literacv and lifelong learning; 4. Develop the skills and capacity of those sections of the community in need, whether by reason of vouth, age, infirmity, disability or social or economic circumstances to enable them to participate more fully in society; 5. Pursue such other charitable purposes consistent with the above, as the trustees in their absolute discretion shall determine. Our Vision To provide lifelong learning and opportunity for local communities. Our Mission Designing inclusive spaces for learning, wellbeing and the arts that support local communities and protect and sustain libraries. Our aims and objectives To: a) Ensure local residents have ongoing access to a professional library service and community services they need locally and cannot access elsewhere. Delivered through the following activity areas: Sharing and Learning o Health and Wellbeing Venue and Performance o Community Outreach Establish a robust and consistentfundraising strategy: to develop an overarching fundraising strategy and plan, with a well-rounded fundraising model. Fundraising will leverage community relationships for ongoing support, both with larger donations and consistent small contributions that will allow us to expand our impact. Build relationships with charitable trusts and foundations which offer core grants and project funding to support programmes based on identified local needs and experiment with new areas of delivery co-designed with communities themselves. Page 9 of 37

Publlc beneflt UNLT continues to identify and apply for grant funding to support the charity's work and to generate income through its programmes and services. During the year the Charity successfully applied for grants to deliver a range of seNices to local residents, which included: The Energy Outreach Project IEOPI jointly funded by the Department for Business, Energy and Industrial Strategy {BEISI and National Energy Action INEAI via Citizens Advice Co-op Local Community Fund Croydon Council Holiday Activities Fund Garfield Weston Foundation Lambeth Council Lambeth Early Intervention and Prevention Grant Pro8ramme Lambeth Council Holiday Activities Fund Lambeth Council Cost of Living Small Grants Fund London Catalyst Minderoo Programme (partnership with the Responsible Technology Institute at Oxford University and Orbit- RRI Ltd) Postcode Society Trust B&Q Foundation Walcot Foundation The National Lottery Awards for All Tesco Community Grants SGN (Southern Gas Networks} Safe and Warm Communities Scheme Charities Aid Foundation Charles Hayward Foundation The Government's Community Organisations Cost of Living Fund delivered by The National Lottery Community Fund BBC Children in Need The Charity is actively Implementing different ways of generating income through music, arts, cultural and social events, funding applications, organisin8 activities and letting space which will enable it to continue both housing the provision of the library service and provide free or subsidised cost services and activities which benefit the local community. Pa8e 10 of 37

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Achievements and Performance As we embarked on a new period for the Trust and for The Upper Norwood Library Hub, we set objectives that allow us to maximise the benefits to our community members, raise our revenue, and sustain the library hub. What we set out to do What we achieved Strate y: Solidify our business strategy and rebrand UNLT Strategy kept We revisited our strategy given the volatility of the financial climate and re-focused under review across our f ive strategic themes. Strategic objectives were built into staff work plans and trustee reporting mechanisms to ensure monitoring progress across the organisation was robust. This was year l of 3 of our 23- 26 strategic plan. As part of the growth and fundraising plans for the organisation, a re-brand of the parent ch3rity'Upper Norwood Library Trust, was agreed by the Board to ensure the organisation can operate outside of the SE19 location and tell a broader narrative of the charitable aims of the organlsation, to sustain local communities and libraries. We've contlnued to work on this across the year. Re-brandlng UNLT Board Is representatlve of the communltles we serve We secured a Charities Aid Foundation strategic governance grant to support our work In this area and broaden community representation at Board level. We welcomed 5 new Trustees to the Board. We maintalned good governance and communication across the organisatlon. Trustees continued to meet quarterly. A number of policies were revlewed and updated in line with our annual Board review schedule. Financial: Be self-sufficient and sustainable Sustain We work in close partnership with Croydon and Lambeth Library seNice and thelr professlonal expert librarian team to ensure the smooth running of our partner services. There library servlce were 206,507 visits to the library and wider hub community services up from 68,000 In the longer term, working the previous year. We provide support for library visitors who have questions about in close local services and working together in our partnership ensureswe can offer learning, collaboratlon wellbein8 and arts activities for the local community to extend the library offer. We with Lambeth ensure we link with literary themes wherever possible in our programming and and Croydon ensure participantson ourcharitable programmes know howto sign up to the library Councils if they are not already a member. This year we supported the Ilbrary team to purchase new equipment for the children's library from donations from the Crystal Palace Mum's group and secured pro-bono support from the B&Q team at the West Norwood store through a Neighbourly initiative who painted the junior library to refresh the space, donating £1,000 in materia15 to the task. Diversifled income fundraising strategy in Grants &Trusts: Across the year UNLT built new funding relationships with Postcode Society Trust, B&Q Foundation, National Lottery- Awards for All, The Government's Community Organisations Cost of Living Fund delivered by The National Lottery Community Fund, Tesco, SGN, Charles Hayward, Children in Need and Lambeth Early Page 12 of 37

place to meet our annual Income tsrgets Intervention and Prevention Grant Programme through a youth consortium partnership with the Norwood Con50rtium. UNLT secured ongoing funding partnerships with Citizens Advice, Lambeth and Croydon Holiday Activities Fund, Co- Op, Lambeth Warm Space funding and continue to deliver projects funded by London Catalyst, Oxford university, Walcot Foundation, Charities Aid Foundation and core funding from Garfield Weston Foundation. Cor orate Su ort: UNLT have continued to receive fundin8 through the Benevitv platform for employee giving towards our cause. ace hire: UNLT achieved £60,112 across the period, the highest room hire income since we opened from a mix of regular hirer booking5, local sole traders, community organisations and businesses, ad hoc room bookings from local individuals, charities and businesses. averaging 3Crf) visits per week. UNLT has hosted community clean air consultations, information on local projects such as the investment into Crystal Palace Sports Centre, Council hearings, Production Company Filmin8, community event rehearsals, pop up markets, music events, drama rehearsals, communitv Christmas markets, community training classes and weddings. "Our whole experience was great, nothing wos too much trouble and all staff involved were so helpful ond professional. Our guests commented on how great the spoce is, and will be keen to use it too. Thank you so muchfor moking it a really great day." UNL T hirer ular Hlrers: The UNLT regular hlres programme spanned an exciting mix of learning, wellbeing and arts programmes across Tai Chi, SE19 Dance, Life Drawing, Yoga, Sound Bath sessions, Palace Acapella Choir and the Norwood Society local history talks for the community, English and Maths classes for chlldren, children's Ballet, Sign and Si8n, La Ola Spanish, Baby Sensoryi Lucy Sparkles and Baby Massage for babies and pre-schoolers, Mini First Aid for local families, Clear Community Web for digitally excluded adults and Croydon Adult Learning and Trainlng ICALATI ESOL classes for speakers of other languages. "The library hub has been a huge benefit to my business 05 It's provided o fantOStic regulor venue in the oreo to corry out my closses. Families from Crystol Palace and surrounding areas had been saylng that they wonted a class in the oreo, so it has been a huge benefit to those locolfamilies to be oble to come to the hub and receive theirfirst aid training" Liz, hirer Consolidate and revitalise annual paid events performance programme that is representative Events: UNLT has hosted a range of community events including our Laughs at the Library Comedy night. hosted by our Programme Producer with range of up-and-coming comedy acts that delighted audiences across the year. UNLT has delivered Crystal Palace Performing Arts sessions for children acrossthe year, working towards final term showcasesthat included Buckets of Fun - A devised junk percussion piece using buckets and short pieces of Page 13 of 37

of our diverse communities text exploring summer. This performance was outdoors in the car park to open the community BBQ event as part of the Mayor of London's big weekend funded BBQ event. Story blanket A devised show exploring Stories and their importance. Featuring the songs '1 like to move it move it, by Reel to Reel, 'Feliz Navidad, the traditional Spanish Christmas song and Seasons- A devised piece of movement theatre exploring the cycle of a year featuring the songs 'Seaside' by the Kooks & 'Seasons of love, from the musical Rent. We partnered with Little Brushstrokes across the yearto bring arts and crafts sessions for 369 local children. UNLT has partnered with the Big Fish Little Fish team to bring family raves to the Library Hub, Paulus 'The Cabaret Geek, who performed 'Victoria Wood Looking for Me Friend,, Palace Acapella to host their end of term community choir events, One Click Away performed by Follow Through Collective and funded by the Arts Council who performed a community dance event for children and their families on the impact of shopping on the environment and UNLT delivered their successful performing arts holiday camps for children throughout the year as well as meet Santa community events at Christmas. "Thonk you so much to Upper Norwood Librory Hubfor oll their help with room hire for our event. The night went smoothly because the venue was perfect ond they were always on hand to ossist usl" Droljong, hirer erational: Professionalise our organisation and lay the foundation for a posltive culture Pollcy & procedure revlew UNLT continue to build on our foundations and professionalise our working model and update our pollcies and procedures and implemented a new staff and worker code of conduct and staff and worker handbooks With professional support from Personnel Consultancy. UNLT continued to review and update their organisational polScles following our annual review cycle with the Board and Sub Committees responsible for final sign off. IT & back-offsce systems UNLT completed the consolidation of their back-office systems to ensure they are efficient and effective for the future and further invested in online training for staff, workers and volunteers which includes unconscious bias training. allyship in the workplace, antl-racism in the workplace, EDI, safeguarding, health and safety, fire marshal, First Aid and manual handling. Managing the building UNLT continued lease ne8Otiations with Lambeth and Croydon including discussions to 'make good'/repair. Pro rammatlc: Solldify our activities and to launch new programmes across South London Page 14 of 37

Consolldate co- created charitable programme to meet needs of communlty durlng Cost￿f- living crisis Sharln & Learnin Literac and Numerac Famil Learnin The twice weekly sessions have had significant positive impact on participating children and their families: 100% of children who responded reported improvements in their math skills, 79% noted enhancements in their English abilitie5; and 88% of parent5 observed increased confidence in their children's literacy and numeracy. The sessions of farnily Literacv and Numeracy workshops are for children who access benefits related free school meals and their families reaching 44 Lambeth, Croydon and Southwark children and families179% Lambeth}. Our SEN specialist delivered tailored family literacy and numeracy sessions to provide desperately needed support to children, some of whom have fallen through the Covid and systemic education gaps and their families to learn how to support them. Initial feedback on what has been the most valuable part of this project so far.. "Reliefl Relief that there's nothing wrong, and that everything is achievable. Every child con ochieve given the right support, ond porents understanding how to give it," Family leorning parent porticipont ESOL: Building on 2 successful pilot projects we delivered 3 x weekly 1.5 hr English for integration classes a year for 104 refugees, asylum seekers and migrants with very limited En81ish, some illiterate in their own language and some with qualifications from their country of origin. 90% were women, IO% were men and a51 were excluded by language, unable to access services they need for themselves and their children and experience inequity. People engaged on the programme originated from Albanla, Iran, Iraq, Erltrea, Russia, El Salvador, Afghanistan, Ethiopla, Kuwait, Nigeria, Pakistan and Georgia. SessSons were co-produced and delivered in school and hotel setting alongside in-person sessions at the library hub by trained and vetted language volunteers. 75% of participants had children under 5 and have either settled status, leave to remain, are refugees or seeking asylum. All wanted to learn English to get a job, support their child's learning, speak to people from different backgrounds and 8et the healthcare and the support seNices they need. Of the people who have responded, 80% increased confidence, 90% increased language skills, 90% met new people, 30% improved health knowledge, 40% improved wellbeing, 60%were connected to local servicesthat can help them wlth other needs through the Ilbrary hub and our signposting and referral programme. Holida Activities Fund: With funding from Lambeth and Croydon Holiday Activity Funds we've delivered 6 creative education holiday camps delivering 845 places to children who access benefits related free school meals. Young people participated in structured activities like choreography, dance, and warm-ups. Drama and physical theatre activities promoted character development, core Strength, and flexibilitv. The Healthy Plate activity educates children about nutrition through a hands-on game, teaching them to create balanced meals. Food preparation activities, like making smoothies, impart practical cookin8 skills and connect children to healthy eating. We handed out'take and make boxes to cook with their children at home. Sessions focused on building confidence and improving social skills through theatre and arts and crafts. The camps offer singing, acting, dancing, arts and crafts, promoting inclusion and individual achievement. Sessions in the library promote lifelong library use, and parents attended a performance and exhibition facilitated by qualified professionals. 78% children attending our HAF projects said they learnt Pa8e 15 of 37

something new, 67% felt more confident, 89% made new friends, 100% felt more active, 78% know about healthy eating and 89% would like to use the library more. Communit Lab: We delivered innovative 5 Community Lab sessions, designed to support community decision-making, offering community members a chance to better understand and shape the emerging technologies that will be a part of their daily lives. The Lab ran in partnership with the Responsible Technology Institute at Oxford University and Orbit - RRI Ltd, funded by the Minderoo programme. We equipped 153 residents to ask critical questions, helped researchers listen to community led perspectives, explored strategies to influence Al development and governance, and created a blueprint for future projects to bring topics into local communities and empower residents. We delivered a final session with representation from 2 local Councillors, a community Al activist and Clear Community Web founder with an outcome being local Councillors holding their Councils to account on Al and how it is used across their operations to ensure under resourced commlsnities are not impacted by bias in the systems. "How important will the library service be in providing on interfoce between this very complicoted digitol world and citizens who would otherwise be excluded? If it weren'tfor librories, the only other interface is the reception desk in the town halls" The final report and film is available on our website and our impact in bringing emerging technologies to the community was cited by Dr Dan McQuillan, Lecturer in Creative and Social Computing, Department of Computin8, Goldsmiths, University of London in his written evidence to the House of Lords Communications and Digital Select Committee inquiry: Large language models. Lambeth EIPS.. UNLT worked in partnership with Rathbone Society to deliver in 'Norwood' consortium with 6 hyper local Lambeth youth provision services where our Programme Producer mentored young people from the Central Hill Estate youth club to programme a 'Takeoverf day of activity at UNLH where young people co- created a family fun day and UNLT supported them to plan and produce the event attended by 103 community members, family and friends with the aim of improving communication, leadership skills, problem solving, goal setting and relationships with family, friends and community. Wellbeln Chairs Chat & Connect: UNLT expanded their successful pilot project supporting older adults in deprived areas including Gipsy Hill estate, addressing issues including fuel poverty and mental health supporting 30 older adults this year. We've offered chair exercise sessions and additionally connected people to essential services including Brixton food bank, our SGN and Citizens Advice fuel poverty initiatives, Croydon Vision, Age UK services and social activities. The project has reduced isolation and improved well-being. key objectives following the pandemic. 91% told us they now exercise regularly, 100% had met new people, 75% said their health had improved, 91% felt they had improved their wellbeing, 66% knew about other local activities they could access. Children's Creative Wellbein Session5'. UNLT partnered with Stay Belvedere Hotels to support 40 children seeking sanctuary to deliver weekly creative education workshops, a community showcase and to feed into decision making within the library hub for children living in ternporary accommodation. We started in January Pa8e 16 of 37

and will be running sessions through to December and children have taken part in creative activities, confidence building games, drama and dance. 83% of children on the project to date said it made them feel happier, 92% that the project had helped them to do more exercise. '1 love to ploy French skipping and musicol chairs, Project porticipant Communi Summer Celebration: We were funded by the National Lottery as part of the Mayor of London's Community Weekend where we welcomed 200 local residents. We celebrated the launch of our'decarbonised, buildingjointly funded bv Lambeth Council and the Public Sector Decarbonlsation Scheme alongslde our community events programme for the following year. The event was an opportunitv for the whole community to come together, celebrate and meet new people and learn more about our library and library hub partnership. Venue & Performance: Warm S ace.. We were a Warm Space during the winter months - safe, heated, welcoming, kind and inclusive. Our volunteers seNed 240 Warm Space free refreshments in our café area and we estimate 480 visitors accessed our Warm Spaces specSfically to keep warm between November and March. 6 volunteers gave 117 hours as warm space café hosts and welcomed people to the library hub. Kitchen u rade.. UNLT secured funding from the B&Q Foundation to upgrade the kitchen facilities in the library hub for the benef it of the local community• hub and library staff. The works were carried out by a local community member who has his own kitchen installation business and we were proud to support local traders through this project as well as design a kitchen that will help us serve community members and children lunches who access our programmes and services. Communl Outreach: Energy Outreach Project IEOPI We delivered energy advlce and support to 364 residents across London, plus advice and training sesslons for 253 front facing professionals to help them inform and support service users. We worked with 15 London wide community partner organisations and were the London Regional Lead across the project. Our trained advisors gave personalised energy advice, support to access benefits eligibility checks, to access debt advice, to access ener8y schemes e.g. Warm Homes Discount, to sign up to the Priority Services Re8lSter and support to access Other crisis support includin8 foodbanks. "I was so hoppy you don't even know- my bill will come down so much. You con't imogine the impact this has made on my life, Thank you thank you thank you I "Leorning about all of the help thot is accessible for someone with my needs, ond knowing I have someone to turn to to find out the onswers to questions I have hos made mefeel like I con finolly be independent." "I didn't know about so many of these Schemes and resources, it was reolly helpful to know that they existed, ond what I may be eligiblefor. l appreciote the potentialfor long-term support with an advisor that has built a relationship with me- Page 17 of 37

"It was so helpful to have the support of the advisor os o one-stOP-5hop for helpful informotion that she CL7nfind outfor us, ond 05k questions on our behalf." SGN: UNLT supported an additional 253 vulnerable residents through the SGN ener8y advice project, so far signposting 100 people onto benefits eli8ibility checks, 86 to access debt advice, 79 to sign up to the warm home discount scheme, 85 to the priority services register and 30 onto crisis support such as food banks and clothing seNices saving an estimated £21,332 for people combined. Ca aci Buildin Through support from the Charities Aid Foundation, we have reviewed the 6 areas of a resilient organisation and we have worked to ensure our Board are representative of the communities we serve, improve back-office systems and procedure5 and review our organisational brand and impact. We will be building our Theory of Change to highlight the impatt we make throu8h our work. This was an important funding stream for us as a small organisation and gave us much needed breathing space to focus on these important areas as we grow and develop our services for the communities we serve. ostin and Pro resslon: An integral part across all our provision is to empower under-resourced parents, carers and adult participants find out what services are available to them locally and sign up to join the library service if they are not already a member. 89% of children accessing our creative camps wanted to use the library more after attendin8 the project, all parents on our family literacy and numeracv project have been introduced to the library and how they can borrow books. Through our partnership with the library services, we are embedded in the network of local services and we maintain a list of referral organisations who can support with additional advice includin8: Citizen's Advice, Age UK, English Classe5, Digital Inclusion, crisis support includin8 food, clothin8, housing, health and wellbeing services. This is an important area for us and one we hope to bulld on across future years. Our partnership with our di8ltal community partner, Clearcommunityweb, continues to provide invaluable opportunities for the organisation to engage with digitally excluded adults and we continue to seek joint funding to build opportunities for digitally excluded adults to take part in a range of activities at the library hub. Our partnership wlth the Library of Things enabled the community to borrow equipment they needed and support the circular economy. We hosted a team day to provide context of how the Library of Things originated. Since opening at Crystal Palace. the total Things borrowed now exceeds 8,0001 This equates to over£260,IXIO that has now been saved by residents. designed/ln¢ub ated and hosted entrepreneurlal communlty services Pur ose. Have a tangible positive impact on local residents and the communlties we serve Consolidate UNLT volunteer programme UNLT offer volunteering roles across key areas including café hosts, ESOL, Literacv and Numeracy support and project specific volunteering opportunities. Volunteers undertake a structured induction programme and training in safeguarding, diversity and inclusion, health and safety and GDPR and are inducted into our organisational Page 18 of 37

policies and take health and hygiene level I certification. We support local residents who may be older adults, people with physical and/or mental ill health, young people and residents from ethnically diverse communities reaching up to 50 volunteers annually. Café host volunteers served 240 free refreshments and were available across a weekly rota at the front of the library when we operated as a Warm Space. Revlew impart measurement across the organisation We continued to request completed evaluations after each event and project activities; the analysis of these feed into the planning of future activities. We also complete evaluation reports for funders, we share our impact and the differences we make on our website, through our newsletters and with our partners and stakeholders. We started to monitor and evaluate the full core programme to move from a 'project specific, monitoring to a'cross organisational monitorin8 framework, which will enable us to take a holistic monitoring and evaluation approach across the organisation. With our CAF funding we will be developing a Theory of Change to highlight our impact for local communities. Page 19 of 37

GOING CONCERN AND OUR PLANS FOR 2024125 Like many otherorganisations, we face uncertainty aboutour future. Trustees continue to workon sustainable plans in line with our 3-year strategy, supported the Director to secure grants and maintain the financial resilience of our Charity. To generate income, we will-. • Continue to maintain a pipeline of funding opportunities and focus on securing multi-year funding wherever possible to assure our viability and future in the long term. Funding will also be sought to sustain and expand existing Se￿iceS and activities Revisit our branding and build a stronger foundation which more clearly communicates our objectives and intended impact Explore new partnership and funding opportunities with councils, arts organisations, academic institutions and community and public service organisations to bring local communities opportunities to help them thrive in education, support positive mental wellbeing and be creative people Due to prudent management of our finances in earlier years we have sufficient reserves which, together with buildin8 a strong fundraising strategy this helped us weather this difficult time when we receive no core local authority funding. Trustee5 will continue to meet with Lambeth and Croydon Councils to finalise outstanding building issues, utility and maintenance costs and lease arrangements. We continue to maintain reseNes to cushion any future period of closure or enforced reduced activity, and together with reduced operating costs and our plans to generate income, the trustees are content to adopt the going concern basis for preparing these accounts. Volunteer Numbers We enjoy the support of 14 volunteers, and volunteers support us across events and project delivery, teaching English, events, front of house and café hosts. In accordance with the SORP, due to the absence of any reliable measurement basis, the contribution of these volunteers is not recognised in the financial statements. Pa8e 20 of 37

TRUSTEES, REPORT Financial Review The statement of financial activities on page 24 5ummarises the income and expenditure of the charity during the year ended 31 March 2024. Income Our principal funding sources are Erants from charitable trusts and foundations, grants from Lambeth and Croydon councils, donations and income through use of the building and its facilities for the local community. Total income for the year was £276,628 (202212023: £220,293). Donations for the year were £2,639 1202212023: £1,443) and grant5 received were £154,8601202212023: £111,452). Income from Charitable Activities was £89,240 (202212023. £87,322) and from Trading Activities was £29,889 (202212023: £20,076). Expenditure Expenditure for the year was £289,450 {202212023: £224,951). £11,458 (202212023: £12,542} of this relates to raising funds, £247,421 {2022/2023: £197,626) was spent on charitable activities and £30,571 (202212023: £14,783) was spent on trading activities. Flnancial Position The net movement in funds for the year was a deficit of £12,822 {2022/2023.. deficit of £4,658). The Charity ended the year with reserves of £243,711 {202212023: £256,533) of which £20,123 was restricted 1202212023= £29,715) and £223,588 {2022/2023'. £226,818) was unrestricted. Details of restricted funds can be found in note 17 to the financial statements together with an analysis of movements in the year. Funds raised in the year are held as either restricted funds (where grant funders or donors have specifically requested that their grants or donations are used on a project) or within unrestricted funds (where no restrictions are placed by the donor). The Trustees are satisfied with the year-end position of the Charity. Rese￿eS policy The Trustees reviewed the Charity's reserves policy during the year. Trustees believe it is prudent to hold a level of free reserves to enable them to weather disruptions to income and cash flow, to take advantage of change and opportunity as it presents itself and to allow the fundraising and core charitable operations of the Charity to continue for a minimum of six months. This will allow the Charity to respond in a considered way to an adverse change in circumstances, give sufficient time to assess emerging circumstances, and to develop and implement appropriate plans, without requiring a crisis response. This wa5 shown to be particularly important during the Covid crisis and in the lengthy recovery period since. Page 21 of 37

As the Charity's activities expand, the Trustees continue to assess the appropriate level of free reserves for such purposes to allow for the uncertainty of both actual receipt and timing of grants and future fundraising income and meeting the unplanned costs of urgent requirements or of sudden closure. These reserve5 will be held in liquid and readily realisable assets accessible within one month. Any free reserves held at any time over and above the agreed amount will be considered by Trustees to be available for new projects. Our target reserve levels are set at a 5evel to cover six months, fixed costs based on the higher of six months, fixed cost for the financial year ended or budgeted for the upcoming financial year. Based on their budget for 2024125 this requires £120,000. Our free reserves currently stand at £219,291 (2022123: £221,926), whlch is above our target. Trustees believe a designation out of free reserves will be requlred for the obligations under the lease for the library building currently being negotiated with Lambeth and Croydon Councils but that until terms are agreed it has not been possible to accurately quantify this. We expect to utilise the remaining free reserves to rebuild our income streams following the lengthy recovery period following Covid-19 closure and recommencement of activities following our reinvigorated strate8y review, Further, we face headwlnds of both a reduction of funding granted opportunities and increased competition for such funding, and increased costs, particularly in the running and maintenance of the building. We no longer receive any statutory grant funding from local councils. Trustee5 will continue to monitor and manage spend across the organisation. We will continue to seek grant income to support improvements to the building and activities and services which benefit our community. We will undertake new tradin8 initiatives to assure our long-term sustainability. Grahame Danby Chair of Trustees Page 22 of 37

Independent Examiner's Report to the Trustees of The Upper Norwood Library Trust ('the Companv.) I report to the charity trustees on my examination of the accounts of the Company for the year ended 31 March 2024. Responslblllties and basls of report As the charity's trustees of the Company land also its directors for the purposes of company lawl you are responsible for the preparation of the accounts in accordance with the requirements of the Companies Act 20061'the 2006 Act'l. Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examination, I report in respect of my examination of your charity's accounts as carried out under section 145 of the Charities Act 20111'the 2011 Act'l. In carrying out mv examination I have followed the Directions given by the Charity Commission under section 145151 Ibl of the 2011 Act, Independent examiner's statement Since your charity's gross income exceeded £250,OC(i your examiner must be a member of a listed body. I can confirm that l am qualified to undertake the examination because l am a registered member of ICAEW which is one of the listed bodies. I have completed my examination. I confirm that no matters have come to my attention in connection with the examinatlon giving me cause to believe: l. accounting records were not kept in respect of the Company as required by section 386 of the 2006 Act,. or 2. the accounts do not accord with those records; or 3. the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than any requirement that the accounts glve a true and fair view which is not a matter considered as part of an independent examination,. or 4. the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accounting and reporting by charities (applicable to charities preparing thelr accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 102}1. I have no concerns and have come across no other matters In connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached. Rajesh Amin FCA ICAEW BDA Associates Limited Chartered Accountants Global House l Ashley Avenue Epsom Surrev KT18 SAD Date: .,Iia/a4 Page 23 of 37

Statement of Financial Activities Upper Nornvood Llbrary Trust Company Limited by Guarantee Statement of financial activities (incorporating an income and expenditure account) for the year ended 31 March 2024 Tot Nu Ineome fmmi Voluntsry ¢kin&tions Grants recoivable Chllrilablv thciiviiies Trnding 639 154860 9tr&40 ¥98119 11443 1443 IIAA52 154. 104952 4.240 Q,¢)76 Tot8l Inme iio, 20,293 Expendltuwe on.. Rai￿nA funds IIA58 12,$49 Charituble activiti 16oAS9 47A21 15&918 &).708 L97626 Trrtdng actfvirfe6 14.783 l4,7 Totsl Éxpendlture 19&998 160,452 891450 144,243 PAJ,708 224,951 Nd Ineomel(expendltyMI 17,9301 1515921 (19.8ggl (3&9021 29,244 14.6581 14,0001 I&P44 116,8441 mOVtm(¢ In fwidfj 1&2301 19IS921 112,IP221 117,0581 12.44)0 14.6581 Rt*nelllAtlon of fund 'I'otal funth brou8ht foTh¥8rd Ht i Aprll 226,8111 29,715 95&533 243.876 17IJJB 261,191 I'<1tsl fumdN ¢4rrled forw4rd llt 31 MArch 20,1 243b711 226,818 29,71 All of the above results are derived from continuing activlties. There were no other recognised gains or losses other than those stated above. Pa8e 24 of 37

Balance Sheet Upper Norwood Llbrary Trust Company Limited by Guarantee Balance Sheet as at 31 March 2024 The Croup 2024 The Charity 2024 2023 2023 Note Tangible a&%ets Lnvestment in subsidiary comFony 4>997 4,409 4,297 4,409 Current a&gets Debtors and preFAyments Stock Cash 8t tnk and in hand 15 21,128 1.275 238,718 21,835 21,128 1)975 238y718 246,729 246,729 Total Current A&qets 261,121 269,455 261,191 269,455 Llabilltles cr￿Lt0￿.. amounts falling due wlthin i year 16 (21•7lY7) {17,331) (21,708) (17,332) 239,414 254124 239413 252,123 Total assets les8 current Ilabllltl 2431711 256,533 243?711 256,533 Total net assets The fund5 of the Charlty Restricted funds A￿.8rd$ for All CAIP Children Tn Need Co-op Chair Exercl Croydon Council HAF Croydon Household Suptx)rt Fund Junior Librnry ICP Mums) Garfield WÉston L4mbeth CounLiI - HAF tDndon Calalysl 2022123 Oxford Univernity Posteode s￿￿]ety Trust Pom'er to Chanse - 2022123 SGN Tesco Groundworks Unrestricted funds Fixed a&sets General funds A?337 2,024 9*913 819 11990 158 19&37 2,024 9,913 819 1920 158 4,096 4,096 158 1,013 12,000 1,600 2,930 4,501 1,013 12,000 1,600 2,930 4,501 429 422 3,417 3,417 1,500 50 1500 50 297 219,291 4.409 222,407 4,297 219,291 4.409 222,407 T(rtal Charlty funds 17 ¥6, 256,5 The charitable company is entitled to exemption from audit under Section 477 of the Companies Act 2006 for the yearended 31 March 2023. The members have not required the companyto obtain an audit of its financial statements forthe year ended 31 March 2023 in accordance with Section 476 of the Companies Act 2006. The trustees acknowledge their responsibilities for: Page 25 of 37

lal ensurin8 that the charitable company keeps accounting records that comply with Sections 386 and 387 of the Companies Act 2006 and Ib} preparing financial statements which give a true and fair view of the state of affairs of the charitable company as at the end of each financial year and of its surplus or deficit for each financial year in accordance with the requirements of Sections 394 and 395 and which otherwise comply with the requirements of the Companies Act 2006 relating to financial statements, so far as applicable to the charitable company. These financial statements have been prepared in accordance with the provisions applicable to charitable companies subject to the small companies, regime. Approved by the Trustees and signed on their behalf on 27 November 2024 by: th Grahame Danbv: Ade Adebola: Chalr of Trustees Treasurer Company no. 08313429 Charlty no. 1151668 Page 26 of 37

Notes to Financial Statements Upper Norwood Llbrary Trust Company Limited by Guarantee Notes to the financial statements Year ended 31 March 2024 l. Principal accounting policies a) Basis of preparation The financial statements have been prepared under the historical cost convention and in accordance with UK Generally Accepted Accounting Practice, comprising the Statement of Recommended Practice {SORPI 'Accounting and Reporting by Charitie5' published in 2019 and Financial Reporting Standard {FRSI 102, together with the Companies Act 2006 and the Charities Act 2011. The Charity has adapted the Companies Act formats to reflect the SORP. The trustees have assessed whether the use of goin8 concern basis is appropriate and have considered possible events or condltions that might cast significant doubt on the ability of the charitable company to continue as a going concern. The trustees have made this assessment for a period of at least one year from the date of the approval of these financial statements. In particular, the trustees have considered the charitable CoMpan￿S foreca5t5 and projections and have taken account of pressures on income. They have taken steps to reduce the expenses of the charity, seek funding from grant opportunities, corporates and major donors and develop a strategy for other income streams (see "Going Concern and Our Plans for 2024125" and "Reserves Policy" sections for more information). Considering these actions, together with the Charity's existlng reserves, the trustees have concluded that there is a reasonable expectation that the charitable company has adequate resources to continue in operational existence for the foreseeable future. The charitable company therefore continues to adopt the going concern basis in preparing its financial statements. The Charity is a public benefit entity. The financial statements are presented in sterling. b) Income Income is recognised once the Charity is entitled to receipt, It is probable Imore likely than not) that the resourceswill be received and the amount can be measured with reasonable reliability. Where there are terms or conditions attached to income, particularly grants, then these terms or conditions must be met before the income is recognised as the entitlement condition will not be satisfied until that polnt. Where terms or conditions have not been met or uncertainty exists as to whether they can be met then the relevant income is not recognised in the year but deferred and shown on the balance sheet as deferred income. There are however no deferred grants this financial year. Goods and services donated to the Charit In the case of items donated for resale income is recognised at the point of sale. Page 27 of 37

c) Expenditure Expenditure is included in the statement of financial activitie5 on an accruals basis and recognised when there is a legal or constructive obligation to make payments to third parties and includes any attributable VATwhich cannot be recovered. Expenditure, including attributable VAT, is allocated to the particular activity where the cost relates directly to that activity and comprises the following: l. The costs of raising funds are those costs attributable to generating income forthe Charity, otherthan those costs incurred in undertaking charitable activities or the costs incurred in undertaking trading activities in furtherance of the Charity's object5. The costs of raisin8 funds represent fundraising costs, direct costs and overheads associated with raising donated income. 2, Costs of charitable activities comprise all costs incurred in the pursuit of the charitable objects of the Charity. 3. Support costs, which include governance costs, are those costs which do not relate directly to a single activity. These comprise costs incurred which are directly attributable to the administration of the Charity, management of the Charity's assets, organisational procedures and the necessary legal procedures for compliance with statutory and constitutlonal requirements, and other support costs. The majority of costs are directly attributable to specific activities. Support costs are allocated on the basis of the proportion of overall resources attributable to each activity. d) Employee beneflts The costs of short-term employee benefits are recognised as a liability and an expense. The cost of any unused holiday entitlement is recognised in the period in which the employee'5 services are received. Termination benefits are recognised immediately as an expense when the Charity is demonstrably committed to terminate the employment of an employee or to provide termination benefits. e) Penslon costs and other retlrement beneflts Employees of the Charity, including the hub director, are entitled to join the People's Pensions Scheme. The Scheme is a defined contribution scheme. A defined contribution plan is a pension plan under which fixed contributions are paid into a pension fund and the Charity has no legal or constructive obligation to pay further contributions even if the fund does not hold sufficient assets to pay all employees the benefits relating to employee service in the current and prior periods. Contributions to defined contribution plans are recognised as employee benefit expense when they are due. If contribution payments exceed the contribution due for service, the excess is recognised as a prepayment. f) Investment In subsidiary company The Charity's investment in the subsidiary company 15 included in the financial statements valued at £1.00. g) Tangible flxed assets and depreciation Tangible fixed assets are initially recognised at their transaction value. Donated assets are recognised at the value provided by the company making the donation or the lower of market or net realisable c05t. The assets are depreciated using the straight-line method over their expected useful lives- usually 3 years. h) Debtors Debtors are amounts owed to the Charity. They are measured based on the amount recoverable. Page 28 of 37

All amounts included as debtors fall due within one year. i) Cash and cash equivalents Cash at bank and in hand is held to meet the day-to-day running costs of the Charity and grant payments as they fall due. j) Creditors Creditors are amounts owed by the Charity. They are measured at the amount that the Charity expects to have to pay to settle the debt. Amounts which are payable in more than a year are shown as long-term creditors. k) Restricted funds Restricted funds comprise monles raised for, or thelr use restricted to, a specific purpose, or contributions subject to donor-imposed conditions. l) General funds General funds represent those monies which are freely available to the Trustees for applicatlon towards achieving any charitable purpose that falls wlthin the Charity's charitable objects. m) Goin8 concern The financial statements have been prepared on a going concern basis as the Trustees consider that no material uncertainties exist. The Trustees have considered the level of funds held and the expected level of income and expenditure for 12 months from the date of approval of these financial statements. The budgeted income and expenditure are sufficient with the level of reseNes for the charity to be able to continue as a going concern. 2. Voluntary Incorne 2024 2Q23 Unre5tri¢ted Restricted Total Unrestricted Restricted Tot&l I))tsation8 Voluntary don&ilons * J639 2,639 1,443 1,443 TTrtal 2.639 1,443 Page 29 of 37

1. Grants receivable 2024 2023 Unre5trleted Restrlcted Total Unrestricied Re$trieted Total Asda Foundation Awards for All B&Q Kkichen CAB BbSN Gr&nt CA]3 FnP Grant (AF Chorles Hayward LThildren in Need Co-opei'ative tA)eal CoTnmunily Fund Qjmmunliy Organisatlons Cost of living Fund Croydun Councll- HAF Garficld Weston lamheth F.1 PS T ￿M￿¥th Qbuncil- HAF Lambeth Councll - W8rm Space8 tA)ndon LatAlyst 2022123 National tA)ttery Ci>mmunitie& Fund fol'd Unlversity Po$leode. &)ei¢ty Tr115t Power lo Change a022123 SGN Tesco Groundwork8 WAlcolt foulldatlon 2,000 2,000 8,088 41000 .000 12,976 s￿86 3.250 12A31 959 11,216 171928 8,088 4,000 J4.000 12.976 5.380 S?a50 12A31 959 11,216 17•998 38,495 38,495 2.26L 2.261 15.616 15,000 15,616 15,000 2.440 131300 2,000 3A40 13.800 13,200 13.20n 1,000 3,000 1,.50( 9,380 2,000 1,000 3.000 1,.500 121500 9>898 12.500 91898 9,380 10,000 10,000 14>000 soo 9.988 141000 500 9y988 Total t09,9
2. Income from charltable actlvlties 204 2023 Unre8trleled Re8trlcted TolAI Unrestricted Restrlctcd Total Community Sp#c¢ Hire Chlldrenb Art8 Courses And (￿Mp5 Adult Performing Arts (xher educational events ESOL classes 60,112 7156s 1,26 51,452 34,912 689 59 51,452 34.912 689 59 117ys65 1.269 271 30 30 210 210 Total 89*240 89.240 87,322 87,322

3. Income from trading actlvlties 2024 2023 Unre%trictEd Restrlcted Total Unre¥tricled RestrLLted Tolal FAuiptneni Hire and other service5 Even15 and bar Otber sales 8.z35 20.634 1,020 By235 6,966 12,392 719 6.966 L2,392 719 1.020 Toial 9*889 go.077 Page 30 of 37

4. Ratsing funds 11024 Note Utsrestrlcled Restricted Total Unresiricied Rcstrieted Total lre(.'t ciJ¥ls 330 11,128 330 11,18 171 12,371 171 Support ¢osts 12.371 Total 11.458 IIAs8 12.542 12,542

5. Expendlture on charltable activitles 024 2023 Note Uttresirl¢ted Restrlcted TotAI Unre8trlctcd Restrlcted Toial From granta: AsdA Foiindation Awards for All CAH BFSN Gr8nt LAJI LI)P Granl CIF Charles Hayward Children Need Co-operative LAJcal Community FuThd e•mmunity Or8ani5Utlvns Cost of Idivlns Fuud Croydon Coiineil- HAF Croydon Council- Household Support Fund GJTficld Wcston Cry¥tol Palttce Mums-Juttlor ljbrary imb.'Ih Tr.1 PS L4mbe¢h Covncll. FIAF IAmheth Council- Warrn Spaces IA)ndon CAtaly8t 2022128 National IA)ttery Communities FuDd Norwond Iloriim- Healthy Glp$y Hlll ford Unlversity Pv$lL'odL ￿tle1Y Trust Power to Change 2022123 Power io Chan8e- ComrnunSty BusiDc&$ Renewal SGN ,000 2,000 6175 X ?000 IX.976 3,362 312SO 6.751 J4,000 A2.976 3>36 3.250 28,008 28.008 40 11,216 20,A04 ¥0 11.216 20,104 2,261 2,261 11,590 4,842 3Tr000 11,59 4*842 3,000 12,000 I,OX3

y440

12.920 12,000 1,0 gy440 12.920 11,600 1,000 11,600 1.000 2.000 2,000 2.930 21930 1,500 1,500 4,Y45 4,879 4,945 4,879 171002 17 J002 9A76 9.476 31416 6,383 6,583 8,000 8,000 1500 450 9,988 16oA52 TeKeo Groundworks Walcott Foundatio 4SO 9,988 160,452 9,500 tl,457 98.961 80,708 90,208 8,457 98.961 Dlreet expet)ditllre OD Utber Lhoritdble &ctjVLtie5 Support eosts 9yo64 771906 771905 16014 247 116,918 80,708 197,620 Page 31 of 37

1. Expenditure on tradin8 actlvities 204 2023 Nole Unre$tricted Rt8trieted Tolal Unrestricted Restricted Total reLI cnsls 8315 22,256 2,413 2,413 Support costs 2,250 12,370 12.370 Total 30&7X 30. 14,783 14,783
2. Support costs

024

2023 Tot•1 Total Note People cnsts- Staff, c0tt5ultants, volunteers 7204 994 430 la29 1,87 1 98.8x8 179 1•720 5.314 7A86 21,613 885 1.290 3?986 5164 X4A09 589 860 74,044 ,947 4aOO t3.286 18.7Ag 80,239 21.Q51 6,000 13.165 MarketSng & communications I'l'and other office costs Governuncc 11,657 31741 11,198 44•SX7 111,aR9 123,701 10. Staff costs 2024 Group £'ooo 2023 Charlty £'ooo Group £000 Charity £'ooo Wages and salaries Soeial security Costs oilier pension costs 135,663 7,173 3,654 M6,490 135,663 7,173 3,654 6A90 110.617 4.643 2.824 118.084 110,617 4,643 2,824 118,084 The salary of the Hub Director is set by the Trustees. Salaries of other staff are set by the Hub Director within the bud8et approved by Trustees. Employees of the Charity are entitled to join the People's Pensions Scheme. The Scheme is a defined contribution scheme. The hub director is in the Pension scheme. Pension payments recognised as an expense during the year amount to £3,654 (2022/23: £2.8241. The average number of employees (full time equivalentl of the group and the Charity was 3.9 FTE12022123: 4.11. Their time was spIIt approximately IO%12022123: 10%) Fundraising; 70%12022123: 70%) Charitable activities and 20%12022/23: 20Yol Trading activities. No employees during the year received gross pay and benefits (excluding employer pension contributions) of £60.000 or more. One Trustee/Director has received any remuneratlon or expenses during the year of £300 for their role in writing copy for the website as part of the Community Lab Project. 12022123: none}. The cost of untaken holiday at the year-end was accrued at the full rate of total salary cost at that date. Page 32 of 37

11.Taxation Upper Norwood Library Trust is a registered charity and therefore is not liable to income tax or corporation tax on income derived from its charitable activities, as it falls within the various exemptions available to registered charities. It is exempt from these taxes on its other Income and gains to the extent that these are applied to its charitable objects as primary purpose or ancillary to primary purpose trading. 12. Net Incoming/(out8olng) resources before transfers Net expenditure/income for the year is stated after charging depreciation on fixed assets {see note 14) of £5,04912022123'. £12,559). The members have not required the company to obtain an audit of its accounts the year to 31 March 2024 in accordance with section 476 of the Companies Act 2006. 13. Results of the subsldlary company The Charity owns the whole of the issued share capital of Upper NonNood Library Enterprises Limited, a company re8lStered in England (Company number 083135841. The subsidiary will be used for any significant non-primary purpose trading activities but dld not trade during the period. As a dormant company since incorporation, the subsidiary company is exempt from the requirements to prepare individual accounts under section 394A or to file individual accounts under 448A of the Com anies Act 2006. 14. Tan8lble flxed assets Bulldltti lthprnve IT uffl¢e dAV R4tsIp7n4nl Bulldln Ifftprove •ilt• 024 'rotl AV R4ulpm•At os Tol•l ?4AOO I￿000 19,290 987 (6.2201 I6.007 48,90 a4.000 16,272 3.OL8 4Qb272 3,018 4,937 rxxposol& Al31 March Ac¢uwylal¢dd¢prtÉl*tloD 28.oon 4J,007 24,000 124,noo} (14.A8Jl C3.7161 5220 (3OJl81) ISbi149) Ll,220 1381710) lifi,O(>oi 18,0001 I￿PrIC1015￿￿f9rtht£uTrQTrIY¢O1 rmsposals Ai 31 Mllrch Nei book value .11 31 Maflh 14,5591 as￿23} (a4.000 p40 Flxed asset Investments The Charity holds the entire issued share capital of its subsidiary company, Upper Norwood Library Enterprlses Limited, totalling £1 IS. Debtors and prepayments The Group 2024 The Charlty 2024 The Group 023 The Charity Accounts Receivable Grants Receii'able Prepayments and accrued income 3,940 91988 79200 3 J940 9,988 7 5200 2.748 11.020 8.067 2,748 11,020 8,067 21,ts8 21,r28 21,835 21,8 Page 33 of 37

1. Creditors: amounts falling due wlthin l year The Group 2024 The Charity 2024 The Group 2023 The Charity 2023 Amount5 due to the subsidiary company Accounts payable HMRC Accrua15 L￿ferred income 5?063 3,203 5798 7643 2,777 2,848 8,050 3.657 2.777 2,848 8,050 3,657 3?203 5y798 7,643 2A•708 17.331 17,
2. Movements in funds At i Aprll X02J Ineomlng resourees OutBolng resource6 At 31 Mareh 2024 Tht Group and th¢ Ch4rlty Trnn8fer• R¢Btrlcled Fund•: Awttrds f(Jr All Kitchen AB LIFSN / EOP Gr8nt8 CAF LThsrle8 Hayw&rd Lhildrcn in Nccd Lo-operAlive tA>c$I Q>mmuDlty Fut)d Community Or84rt1881ionJ &)5t of Llving Fund Cr¢ydon Q)uiJcii HAr Cr4)ydon Hvusvliuld Support Fund GaTfl.Id Weston Junlor Library (CP Mum81 L4mbelh F.IPS I￿rnbe¢h Council. HAV L4mbeth Couttcil. Warm Space8 Londnn ClltAly8t 2022123 %ford UniveTSIty Postcode So¢lety Trust Power lo Chan8e- %022123 SGN Tesco Groundworks Walcolt Foundatlo 8.088 4,OOU 26,976 5,386 3,250 12,431 (6,751) I￿37 (4,0001 126.976) 13,3621 {3,2501 12,si81 (1401 111.216) 120.1041 2.024 9,9A 819 Ll,216 7 b928 4,096 158 1.920 1,013 11,0131 12,4401 (Ai,9201 12,000) 12,930) {17,0021 (9p4761 13,4161 IL2,5001 (4501 (9,988) 2,440 13,300 1,600 2,000 9,9,30 4,501 19.500 9.698 422 3A16 14,000 51Tr0 1>500 50 9,988 Total Restricted Trund8 991715 154 J860 {16oA52) (4,000) 0.123 Unrc8tTlct¢d Fund ]ksi8nated fiind- Trixed Ay5ets General funds Total Unrestrlcted Fund4 4A09 2L2,4a9 226.818 {112) 4,297 121,768 124768 1128,9981 (128,998) 219.291 223,588 4 JOQO Tot￿ fund8 %56 3J 976,68 (g89A50) 24 J.7lJ Page 34 of 37

Purposes of restricted funds The income funds of the Charity include restricted funds comprising balances of donations and grants held on trusts to be applied for specific purposes. The specific purposes for which the funds are to be applied are as follow5: From grants: The Energy Outreach Projert (EOP) jointly funded by the Department for Business, Energy and Industrlal Strategy (BEIS) and National Energy Artion (NEA) vla Cltlzens Advice To deliver energy advice and support to residents across London, plus advice and training sessions for front facing professionals to help them inform and support service users. Co-op- Local Communlty Fund To support Chairs, 'Chat and Connect, connection programme. older adults chair exercise and local health and wellbeing services Croydon Councll Hollday Activltles Fund To support the delivery of children's holiday camps for the arts in the London Borough of Croydon, Garfleld Weston Foundatlon Supporting our core costs of the organisation to SUPPOrt our work across health & wellbein8, sharing & learning, venue & performance and community outreach underplnned by volunteering, signposting and progression opportunities. Lambeth Councll Lambeth Early Interventlon and Preventlon Grant Programme To empower local young people in partnership with the Norwood Consortium to 'takeoverf the Upper Norwood Library Hub and co-produce a family fun day. Lambeth Councll Hollday ActlvSties Fund To support the delivery of children's holiday camps for the arts in the London Borough of Lambeth. Lambeth Councll's Cost of Llvlng Small Grants Fund To help with costs towards utilitles, cleaning and refreshment costs as a designated warm space in the winter months during the cost-of-living crisis. London Catsly5t To support Chairs, 'Chat and Connect, older adults chair exercise and local health and wellbeing services connection programme. Mlnderoo Programme (partnershlp wlth the Responslble Technology Instltute ot Oxford University and Orblt - RRI Ltdj To deliver a pilot community lab to develop community decision-making processes about Al-based technologies. Page 35 of 37

Postcode Soclety Trust To expand English classes and match funding for family Literacy and Numeracy project. B&Q Foundatlon To upgrade the kitchen facilities. Walcot Foundation To dellver a year long family literacy and numeracy programme for children and their parents, carers resident in Lambeth. The National Lottery Awards for All To deliver weekly English for Integration classes for refugees, people seeking sanctuary and people excluded through language. Tesco Communlty Grants Funding towards creative, active educatlon projects and healthy snacks for children experlencing food Insecuritv. SGN (Southern Gas Networks) Safe and Warm Communltles Scheme To support under resourced communities across South London to engage with energy information, improve access to support needed to malntain a safe and warm home and understand the risks of carbon monoxide. Charltles Ald Foundatlon To strengthen our resilience, ensure our Board are representative ofthe communities we serve, improve back- office systems and procedures, review our organisational brand and Impact. Charles Hayward To support Chairs, 'Chat and Connect, older adults chair exercise and local health and wellbeing services connection programme. The Governmenys Communlty Organlsatlons Cost of Llving Fund dellvered by The National Lottery Community Fund To fund some increases in core costs during cost-of-living pressures for community organisations and to support an expansion of volunteer led community café as a warm space and associated costs. BBC Chlldren In Need To support children seeking sanctuary to take part in a creative programme of activities across a year of delivery and a community showcase and feed into decision making withi n the library hub. Page 36 of 37

Other: Junior Ilbrary To provide facilities for the junior section of the library from funds raised by local community group Crystal Palace Mums. 18. Analysis of net assets between funds aog4 TtstAI fvndo Unr¢itrf¢ted fvnd8 ReBtritt¢d ￿nd Total funds TheGroup Vnrertrletodfvnd# RE•tActed futs411 Fl%ed oiicts- IT¢quipmeDI Fixed 86601 5nve&imJen14 rreni Asseti edlior8.' a￿￿Ul113 hUi08 due withlth i yeAr 4,297 4Tr97 4.409 4,409 940,997 191,7071 20.12J 239,740 117,3311 g,7 69.4S5 {81.707) 293,$88 20.123 431711 226.818 29,7 l5 256,533 TlxeCh•rlty v11￿81T1£tcafvndI Iltstrl¢ied furdd• Tolalfvndl UDr¢iiri¢tEd (uuO8 Re•lTiclrd fulldj Tolol fulldi Mxed QAxets- ITequlpmeDt FixEd a&xti knveJlmeiil8 Trcnl 16B¢lg ediiori.. aL4ounl• &IMD8 duewilhln i y¢r 4.297 4rig7 4.409 4b409 240,997 {21.7081 90,123 A6x.iii {1,709) ¥39,740 (17,3 J21 29,7 16 269,454 23.588 20.1¥3 26,818 29.715 956,$33 19. Liablllty of members The Charity is constituted as a company limited by guarantee. Sn the event of the Charity being wound up, the members are required to contribute an amount not exceeding £1 each. 20. Related party transactlons Disclosure of related party transactions Is provided in the Trustees, Report- Relationships wlth related parties on page 8. Other than the transactions disclosed in that section there were no related party transactions during the year. Thank you We would like to take the opportunity to thank all of our wonderful funders, supporters, fundraisers and volunteers. Get in touch We welcome feedback and suggestions for future activity that will benefit and enhance the local community. Donate: htt local ivin .or charit ernorwoodlibra hub Flnd out more or to volunteer: Visit: htt www.u ernorwoodlibra hub.or Call.. 020 8670 4321 Page 37 of 37