Upper
Norwood
Library
Company no. 08313429
Charlty no. 1151668
Upper Norwood Library Trust
Company Limited by Guarantee
Annual Report and Financial Statements
31 March 2024
Page l of 37

Contents
REFERENCE AND ADMINISTRATIVE DETAILS
CHAIR'S REPORT
STRUCTURE, GOVERNANCE AND MANAGEMENT
OBJECTIVES AND ACTIVITIES
ACHIEVEMENTS AND PERFORMANCE
12
FINANCIAL REVIEW
21
INDEPENDENT EXAMINER'S REPORT
NOTES TO THE FINANCIAL STATEMENTS
23
27
Page 2 of 37

Upper Norwood Library Trust (UNLT)
Company Limited by Guarantee
Reference and administrative details
Year ended 31 March 2024
The Trustees present their report and the unaudited financial statements for the year ended 31 March
2024. The Trustees have adopted the provisions of the Statement of Recommended Practice {SORP)
"Accounting and Reporting by Charities" IFRS 102) in preparing the annual report and financial
statements of the charity.
REFERENCE AND ADMINISTRATIVE DETAILS
Reglstered charlty name:
Upper Norwood Library Trust IUNLTI
UNLT runs the Upper Norwood Library Hub IUNLH)
Charity reglstration number: 1151668
Company reglstratlon number: 08313429
Registered Office:
39 Westow Hill
Upper Norwood
London SE19 ITQ
The Trustees:
The following Trustees who were in office at 31st March 2024 and atthe time this report was approved
and served throughout the year.
Trustee
Samantha C Brown
Grahame Danby
Sheung Wah Lee
Clare Paget
June O'sullivan
Andrew Sturtevant
Angeliki Karydi
Katie Finn
Thea Edwards
Ade Adebola
Angela Thomas
Nazgol Kafai
Katy Parry
Sarika Patel
Tltle
Trustee
Chair
Treasurer
Chair
Trustee
Trustee
Trustee
Trustee
Trustee
Trustee
Trustee
Trustee
Trustee
Trustee
Jolnlng Date
Reslgnatlon Date
20 November 2023
15June 2021
2 May 2022
15 June 2021
4 May 2017
15 June 2021
2 May 2022
12 July 2022
20 September 2023
21 February 2024
21 February 2024
21 February 2024
21 February 2024
21 February 2024
16 May 2024
29 February 2024
15 September 2023
Board Advlsers:
Clare Paget
Chris Manning
Sheung Wah Lee
Governance
Buildings
Finance
Page 3 of 37

Staff:
Name
Jenny Irish
Boris Witzenfeld
Sub Baidya
Emily Blundell Owers
Harriet Ziebell
Charlotte Mugarra D'cruz
Stephanie Ogu
Title
Hub Director
Programme Producer
Library Hub Manager
Project Assistant
Senior Administrator (Joined 14 February 2024)
Senior Administrator (Maternity Cover, Joined 17 June 20241
th
Community Programme Manager ljoined 28 October 20241
Resignation Date
11 October 2024
23 January 2024
th
Bankers:
National Westminster Bank plc
PO Box 575
Rotherham, 563 3FJ
Solicitor:
Shoosmiths
9th Floor
Platform Building
New Station St
Leeds
LSI 4JB
Independent examiner:
BDA Associate5 Limited
Chartered Accountants
Global House
l Ashley Avenue
Epsom
KT18 SAD
Exemptions from disclosure
No details concerning the names of Trustees, senior management team, the Charity's principal
address. name of any chief executive officer or other senior staff members have been withheld from
this report.
Funds held as custodian Trustee on behalf of others
Neither the Charity nor its Trustees are acting as custodian Trustees therefore this is not featured in
this report,
Page 4 of 37

Upper Nonwood Library Trust (UNLT)
Company Limited by Guarantee
Trustees, Annual Report Ilncorporating the Director's Report)
Year ended 31 March 2024
Chairfs Report
Over the last year, Upper Norwood Library Trust ha5
consolidated and continued to develop its activities around our
core
charitable
objectives:
supporting libraries
and
communities,. promoting lifelong learning and wellbeing;
advancing the arts. Our home Is Upper Norwood Library Hub
which has a unique locatlon and history. Situated in Lambeth,
Croydon is across the road. A short walk takes you to Bromleyl
Southwark or Lewisham. This location accounts for the fact that
residents of all five boroughs enjoy our facilities and events.
Particularly significant among the former is the excellent public
library service provided by Lambeth and supported by Croydon,
a much-loved asset that has its origins In Upper Norwood havin8
the UK'S only Joint Llbrary. The quality of this service owes much to the helpfulness and
professionalism of the library staff who work here and the wider Lambeth and Croydon Library
services.
The Library Hub building also contains a Library of Things, a café and rooms where a wide range of
activities take place: from exercise classes for older people to summer camps for younger children.
We have well-received and much-used literacy and numeracy programrnes as well as regular IT
support sessions, all of which engage with some of the most excluded groups in society. Throughout
our opening times we also provide an uncommon free public space where anyone can come to keep
cool in summer and stay warm in winter. And we are more than proud to be the adopted home of
Palace Acappella, a community choir in Crystal Palace that is the embodiment of fun and freedom,
Despite a challenging external fundraising envSronment, we have contlnued to Increase our Impact
both locally and across London. Our expanded charitable programme has reached 2,332 people in the
last year during which we also facilitated 206,507 visits to the library and the wider hub community
services. All of this despite the departure during the year ofour Library Hub Manager, Sub Baidya, who
contributed so much to our offer, most notably in ensuring the room hire part of our business thrived.
Following a reconfiguration of staffing responsibilities, we were all very pleased to welcome in his
place Harriet Ziebell as Senior Administrator. During these times of change, it says much for the hard
work, dedication and efficiency of Jenny Irish and Boris Witzenfeld, respectively the Hub Director and
Programme Producer, that we continued to secure healthy income streams and maintained our social
programmes and community activities. A good deal of creative help has come from our Project
Assistant, Emily 8lundell Owers.
The core staff team are ably assisted by a body of volunteers who understand the needs of a small
charity and who give their time to help their local community. These unsung heroes could be
volunteering in the café, looking after visitors to the building during afterhours events or
supplementing our expertise in accountancy and other matters. My fellow trustees also freely give
time, expertise and support and it was most reassuring to see several new trustees come forward just
as we lost some valued colleagues to resignation. I particularly want to thank my predecessor as Chair,
Clare Paget, for her immense contribution and sound advice during her tenure. Like our previous
treasurer, Sheung Wah Lee, Clare has retained a role a5 an adviser to the Board. We greatly appreciate
the all-important advice and suggestions we receive from our community and serwice users, for
example in the form of surveys and requests for feedback on specific events. Some of these events
Page 5 of 37

raise funds from voluntary donations and sales at the café. But income from grant-awarding bodies
remains essential for the delivery of the many pro8rammes and services detailed in the Annual Report
and Financial Statements. We are all so grateful to all our funders, donors and partners.
The Trust has a very close relationship with Lambeth and Croydon Councils, who own the building, and
we are appreciative of their interest and support in our work. l am hopeful that in the coming year, we
will work with the Local Authorities to finally secure a lease. This will help to provide the stability for
the longer term as well as the added certainty to ensure that Upper Norwood Library Trust continues
to serve and include the diverse communities of Lambeth, Croydon and beyond.
Grahame Danby
Chalr of Trustees
Page 6 of 37

Structure Governance and Mana
ernent
Structure and governance
Upper Norwood Library Trust I'the Charity'l is a company limited by guarantee (Company no.
083134291 and a re8lStered charity {Charity no. 11516681 governed by its memorandum and articles
of association.
Appointment of Trustees
Upper Norwood Library Trust has a structured recruitment and interview process for Trustees.
Diversityi Equality and Inclusion lies at the heart of the process, and the Charity welcomes trustees
from all backgrounds, irrespective of sex, sexual orientation, age, disability, race, nationality, or
political, religiou5 or other beliefs. Applicants successful at interview are approved by Trustees before
they join the Board. Trustee vacancies are advertised locally, in the library hub and through relevant
professional networks particularly when seeking trustees with specific/specialist skills. Trustee
vacancles are sometlme5 advertised in national charitylumbrella organisations. To ensure both new
and existing trustees have the speciflc and 8eneral knowled8e required of their responsibilities as a
Charity Trustee to enable them to carry out their roles, UNLT has a structured induction programme
including individual meetings with other trustees, as well as a Trustee Reference Manual, which
includes material on the Charity Commission's regulation and guidelines, the Charity's policies and
processes.
The Trustees are Directors of the Company for the purposes of company law.
Trustees meet quarterly as a Board, Trustees on the sub-committees of the Board meet quarterly and
the sub-committees update the Board regarding their actions at the quarterly Board meetings.
Trustees receive financial updates approved by the Finance Committee and detailed organisational
and business reports from the Senior Management Team,
No Trustee received any remuneratlon from the Charity during the period12023/24: £nll}.
Organlsational structure
The Charity is controlled byThe Board of Trustees, who are also directors of the Company. Day-to-day
management and decision making are delegated to the Hub Director, who is not a trustee.
Two sub-committees of the board, namely the Finance & Fundraising Committee and HR Committee,
meet quarterly and support the strategic development and monitoring of the Charity's busines5,
financial and fundraisin8 Strategies, legal, governance and organisational development activities.
Page 7 of 37

Finance and Administration
The Charity uses Xero for day-to-day financial management and reporting. The Charity receives
additional support on a volunteer basis from a previous Treasurer, bringing much-needed capacity to
the team.
Everyday management accounting, secretarial, legal and administrative requirements of the charity is
delegated to the Senior Management team, supported by the Treasurer. Trustees receive monthly
financial updates from the Direttor, detailed management reports are then presented by the Finance
Committee at quarterly trustee meetings for forward planning and decision making.
Arrangements for setting the pay and remuneration of the Charl￿$ key senlor management
personnel
Senior management personnel are remunerated in line with market rates for comparable roles in
similarorganisations in the Charity sector. The Trustees reviewed the salary ran8e for the role of UNLT
Director when advertising the vacant position in March 2022 and approved a salary increase on this
basis. The Trustees also approved salary increases based on market data for comparable roles in the
sector when seeking to flll the position of Programme Manager and Library Hub Manager, both on a
substantive continuin8 basis in July 2022. Our pay policy aims to ensure we can attract and retain staff
at UNLT whilst ensuring the budget is well- managed.
Relatlonship wlth Third Party
There were no transactions with the Charity's wholly owned subsidiary Upper Norwood Library
Enterprises Limited which was dormant throughout the period.
Other than those transactions stated above there were no related party transactions during the
period.
Donation to Charity by Trustee or Thlrd Party
The total amount of donations received from a Trustee or a related party was £150 {2022123: £1401.
Page 8 of 37

Upper NonNood Library Trust
Company Limited by Guarantee
Trustees, Annual Report Ilncorporating the Director's Report) {continuedl
Year ended 31 March 2024
OBJEcfivES AND AcfiviTIES
Charitable purpose
The charitable objects of the Charity relate to the community and residents of Upper Norwood and
surrounding areas and in particular- but without - limitation are to..
l. Advance the education of the public by the provision of or assistance in the provision of a library
andlor a library service to be available to the public at large;
2. Without prejudice to the generality of the above, advance the education of the public by the
management and operation of The Upper Norwood Library, including facilities for adults, children,
young people, including information and study facilities,.
3. Advance the education of the public through the development of programmes to promote literacv
and lifelong learning;
4. Develop the skills and capacity of those sections of the community in need, whether by reason of
vouth, age, infirmity, disability or social or economic circumstances to enable them to participate
more fully in society;
5. Pursue such other charitable purposes consistent with the above, as the trustees in their absolute
discretion shall determine.
Our Vision
To provide lifelong learning and opportunity for local communities.
Our Mission
Designing inclusive spaces for learning, wellbeing and the arts that support local communities and
protect and sustain libraries.
Our aims and objectives
To:
a) Ensure local residents have ongoing access to a professional library service and community
services they need locally and cannot access elsewhere. Delivered through the following
activity areas:
Sharing and Learning
o Health and Wellbeing
Venue and Performance
o Community Outreach
Establish a robust and consistentfundraising strategy: to develop an overarching fundraising strategy
and plan, with a well-rounded fundraising model. Fundraising will leverage community relationships
for ongoing support, both with larger donations and consistent small contributions that will allow us
to expand our impact. Build relationships with charitable trusts and foundations which offer core
grants and project funding to support programmes based on identified local needs and experiment
with new areas of delivery co-designed with communities themselves.
Page 9 of 37

Publlc beneflt
UNLT continues to identify and apply for grant funding to support the charity's work and to generate
income through its programmes and services. During the year the Charity successfully applied for
grants to deliver a range of seNices to local residents, which included:
The Energy Outreach Project IEOPI jointly funded by the Department for Business, Energy and
Industrial Strategy {BEISI and National Energy Action INEAI via Citizens Advice
Co-op Local Community Fund
Croydon Council Holiday Activities Fund
Garfield Weston Foundation
Lambeth Council Lambeth Early Intervention and Prevention Grant Pro8ramme
Lambeth Council Holiday Activities Fund
Lambeth Council Cost of Living Small Grants Fund
London Catalyst
Minderoo Programme (partnership with the Responsible Technology Institute at Oxford
University and Orbit- RRI Ltd)
Postcode Society Trust
B&Q Foundation
Walcot Foundation
The National Lottery Awards for All
Tesco Community Grants
SGN (Southern Gas Networks} Safe and Warm Communities Scheme
Charities Aid Foundation
Charles Hayward Foundation
The Government's Community Organisations Cost of Living Fund delivered by The National
Lottery Community Fund
BBC Children in Need
The Charity is actively Implementing different ways of generating income through music, arts, cultural
and social events, funding applications, organisin8 activities and letting space which will enable it to
continue both housing the provision of the library service and provide free or subsidised cost services
and activities which benefit the local community.
Pa8e 10 of 37

'knJiYII

Achievements and Performance
As we embarked on a new period for the Trust and for The Upper Norwood Library Hub, we set
objectives that allow us to maximise the benefits to our community members, raise our revenue,
and sustain the library hub.
What we
set out to
do
What we achieved
Strate
y: Solidify our business strategy and rebrand UNLT
Strategy kept
We revisited our strategy given the volatility of the financial climate and re-focused
under review
across our f ive strategic themes. Strategic objectives were built into staff work plans
and trustee reporting mechanisms to ensure monitoring progress across the
organisation was robust. This was year l of 3 of our 23- 26 strategic plan.
As part of the growth and fundraising plans for the organisation, a re-brand of the
parent ch3rity'Upper Norwood Library Trust, was agreed by the Board to ensure the
organisation can operate outside of the SE19 location and tell a broader narrative of
the charitable aims of the organlsation, to sustain local communities and libraries.
We've contlnued to work on this across the year.
Re-brandlng
UNLT
Board Is
representatlve
of the
communltles
we serve
We secured a Charities Aid Foundation strategic governance grant to support our
work In this area and broaden community representation at Board level. We
welcomed 5 new Trustees to the Board.
We maintalned good governance and communication across the organisatlon.
Trustees continued to meet quarterly. A number of policies were revlewed and
updated in line with our annual Board review schedule.
Financial: Be self-sufficient and sustainable
Sustain
We work in close partnership with Croydon and Lambeth Library seNice and thelr
professlonal
expert librarian team to ensure the smooth running of our partner services. There
library servlce
were 206,507 visits to the library and wider hub community services up from 68,000
In the longer
term, working
the previous year. We provide support for library visitors who have questions about
in close
local services and working together in our partnership ensureswe can offer learning,
collaboratlon
wellbein8 and arts activities for the local community to extend the library offer. We
with Lambeth
ensure we link with literary themes wherever possible in our programming and
and Croydon
ensure participantson ourcharitable programmes know howto sign up to the library
Councils
if they are not already a member. This year we supported the Ilbrary team to
purchase new equipment for the children's library from donations from the Crystal
Palace Mum's group and secured pro-bono support from the B&Q team at the West
Norwood store through a Neighbourly initiative who painted the junior library to
refresh the space, donating £1,000 in materia15 to the task.
Diversifled
income
fundraising
strategy in
Grants &Trusts: Across the year UNLT built new funding relationships with Postcode
Society Trust, B&Q Foundation, National Lottery- Awards for All, The Government's
Community Organisations Cost of Living Fund delivered by The National Lottery
Community Fund, Tesco, SGN, Charles Hayward, Children in Need and Lambeth Early
Page 12 of 37

place to meet
our annual
Income tsrgets
Intervention and Prevention Grant Programme through a youth consortium
partnership with the Norwood Con50rtium. UNLT secured ongoing funding
partnerships with Citizens Advice, Lambeth and Croydon Holiday Activities Fund, Co-
Op, Lambeth Warm Space funding and continue to deliver projects funded by
London Catalyst, Oxford university, Walcot Foundation, Charities Aid Foundation
and core funding from Garfield Weston Foundation.
Cor
orate Su
ort: UNLT have continued to receive fundin8 through the Benevitv
platform for employee giving towards our cause.
ace hire: UNLT achieved £60,112 across the period, the highest room hire income
since we opened from a mix of regular hirer booking5, local sole traders, community
organisations and businesses, ad hoc room bookings from local individuals, charities
and businesses. averaging 3Crf) visits per week. UNLT has hosted community clean air
consultations, information on local projects such as the investment into Crystal
Palace Sports Centre, Council hearings, Production Company Filmin8, community
event rehearsals, pop up markets, music events, drama rehearsals, communitv
Christmas markets, community training classes and weddings.
"Our whole experience was great, nothing wos too much trouble and all staff
involved were so helpful ond professional. Our guests commented on how great the
spoce is, and will be keen to use it too. Thank you so muchfor moking it a really great
day." UNL T hirer
ular Hlrers: The UNLT regular hlres programme spanned an exciting mix
of learning, wellbeing and arts programmes across Tai Chi, SE19 Dance, Life
Drawing, Yoga, Sound Bath sessions, Palace Acapella Choir and the Norwood
Society local history talks for the community, English and Maths classes for
chlldren, children's Ballet, Sign and Si8n, La Ola Spanish, Baby Sensoryi Lucy
Sparkles and Baby Massage for babies and pre-schoolers, Mini First Aid for
local families, Clear Community Web for digitally excluded adults and
Croydon Adult Learning and Trainlng ICALATI ESOL classes for speakers of
other languages.
"The library hub has been a huge benefit to my business 05 It's provided o fantOStic
regulor venue in the oreo to corry out my closses. Families from Crystol Palace and
surrounding areas had been saylng that they wonted a class in the oreo, so it has
been a huge benefit to those locolfamilies to be oble to come to the hub and receive
theirfirst aid training" Liz, hirer
Consolidate
and revitalise
annual paid
events
performance
programme
that is
representative
Events: UNLT has hosted a range of community events including our Laughs
at the Library Comedy night. hosted by our Programme Producer with
range of up-and-coming comedy acts that delighted audiences across the
year. UNLT has delivered Crystal Palace Performing Arts sessions for children
acrossthe year, working towards final term showcasesthat included Buckets
of Fun - A devised junk percussion piece using buckets and short pieces of
Page 13 of 37

of our diverse
communities
text exploring summer. This performance was outdoors in the car park to
open the community BBQ event as part of the Mayor of London's big
weekend funded BBQ event. Story blanket A devised show exploring
Stories and their importance. Featuring the songs '1 like to move it move it,
by Reel to Reel, 'Feliz Navidad, the traditional Spanish Christmas song and
Seasons- A devised piece of movement theatre exploring the cycle of a year
featuring the songs 'Seaside' by the Kooks & 'Seasons of love, from the
musical Rent. We partnered with Little Brushstrokes across the yearto bring
arts and crafts sessions for 369 local children. UNLT has partnered with the
Big Fish Little Fish team to bring family raves to the Library Hub, Paulus 'The
Cabaret Geek, who performed 'Victoria Wood Looking for Me Friend,,
Palace Acapella to host their end of term community choir events, One Click
Away performed by Follow Through Collective and funded by the Arts
Council who performed a community dance event for children and their
families on the impact of shopping on the environment and UNLT delivered
their successful performing arts holiday camps for children throughout the
year as well as meet Santa community events at Christmas.
"Thonk you so much to Upper Norwood Librory Hubfor oll their help with room hire
for our event. The night went smoothly because the venue was perfect ond they were
always on hand to ossist usl" Droljong, hirer
erational: Professionalise our organisation and lay the foundation for a
posltive culture
Pollcy &
procedure
revlew
UNLT continue to build on our foundations and professionalise our working model
and update our pollcies and procedures and implemented a new staff and worker
code of conduct and staff and worker handbooks With professional support from
Personnel Consultancy. UNLT continued to review and update their organisational
polScles following our annual review cycle with the Board and Sub Committees
responsible for final sign off.
IT & back-offsce
systems
UNLT completed the consolidation of their back-office systems to ensure they are
efficient and effective for the future and further invested in online training for staff,
workers and volunteers which includes unconscious bias training. allyship in the
workplace, antl-racism in the workplace, EDI, safeguarding, health and safety, fire
marshal, First Aid and manual handling.
Managing the
building
UNLT continued lease ne8Otiations with Lambeth and Croydon including discussions
to 'make good'/repair.
Pro
rammatlc: Solldify our activities and to launch new programmes across
South London
Page 14 of 37

Consolldate co-
created
charitable
programme to
meet needs of
communlty
durlng Cost￿f-
living crisis
Sharln
& Learnin
Literac
and Numerac
Famil Learnin
The twice weekly sessions have had
significant positive impact on participating children and their families:
100% of
children who responded reported improvements in their math skills, 79% noted
enhancements in their English abilitie5; and 88% of parent5 observed increased
confidence in their children's literacy and numeracy. The sessions of farnily Literacv
and Numeracy workshops are for children who access benefits related free school
meals and their families reaching 44 Lambeth, Croydon and Southwark children and
families179% Lambeth}. Our SEN specialist delivered tailored family literacy and
numeracy sessions to provide desperately needed support to children, some of
whom have fallen through the Covid and systemic education gaps and their families
to learn how to support them. Initial feedback on what has been the most valuable
part of this project so far..
"Reliefl Relief that there's nothing wrong, and that everything is achievable. Every
child con ochieve given the right support, ond porents understanding how to give it,"
Family leorning parent porticipont
ESOL: Building on 2 successful pilot projects we delivered 3 x weekly 1.5 hr English
for integration classes a year for 104 refugees, asylum seekers and migrants with
very limited En81ish, some illiterate in their own language and some with
qualifications from their country of origin. 90% were women, IO% were men and a51
were excluded by language, unable to access services they need for themselves and
their children and experience inequity. People engaged on the programme
originated from Albanla, Iran, Iraq, Erltrea, Russia, El Salvador, Afghanistan, Ethiopla,
Kuwait, Nigeria, Pakistan and Georgia. SessSons were co-produced and delivered in
school and hotel setting alongside in-person sessions at the library hub by trained
and vetted language volunteers. 75% of participants had children under 5 and have
either settled status, leave to remain, are refugees or seeking asylum. All wanted to
learn English to get a job, support their child's learning, speak to people from
different backgrounds and 8et the healthcare and the support seNices they need. Of
the people who have responded, 80% increased confidence, 90% increased language
skills, 90% met new people, 30% improved health knowledge, 40% improved
wellbeing, 60%were connected to local servicesthat can help them wlth other needs
through the Ilbrary hub and our signposting and referral programme.
Holida
Activities Fund: With funding from Lambeth and Croydon Holiday Activity
Funds we've delivered 6 creative education holiday camps delivering 845 places to
children who access benefits related free school meals. Young people participated
in structured activities like choreography, dance, and warm-ups. Drama and physical
theatre activities promoted character development, core Strength, and flexibilitv.
The Healthy Plate activity educates children about nutrition through a hands-on
game, teaching them to create balanced meals. Food preparation activities, like
making smoothies, impart practical cookin8 skills and connect children to healthy
eating. We handed out'take and make boxes to cook with their children at home.
Sessions focused on building confidence and improving social skills through theatre
and arts and crafts. The camps offer singing, acting, dancing, arts and crafts,
promoting inclusion and individual achievement. Sessions in the library promote
lifelong library use, and parents attended a performance and exhibition facilitated
by qualified professionals. 78% children attending our HAF projects said they learnt
Pa8e 15 of 37

something new, 67% felt more confident, 89% made new friends, 100% felt more
active, 78% know about healthy eating and 89% would like to use the library more.
Communit Lab: We delivered innovative 5 Community Lab sessions, designed to
support community decision-making, offering community members a chance to
better understand and shape the emerging technologies that will be a part of their
daily lives. The Lab ran in partnership with the Responsible Technology Institute at
Oxford University and Orbit - RRI Ltd, funded by the Minderoo programme. We
equipped 153 residents to ask critical questions, helped researchers listen to
community led perspectives, explored strategies to influence Al development and
governance, and created a blueprint for future projects to bring topics into local
communities and empower residents. We delivered a final session with
representation from 2 local Councillors, a community Al activist and Clear
Community Web founder with an outcome being local Councillors holding their
Councils to account on Al and how it is used across their operations to ensure under
resourced commlsnities are not impacted by bias in the systems. "How important
will the library service be in providing on interfoce between this very complicoted
digitol world and citizens who would otherwise be excluded? If it weren'tfor librories,
the only other interface is the reception desk in the town halls" The final report and
film is available on our website and our impact in bringing emerging technologies to
the community was cited by Dr Dan McQuillan, Lecturer in Creative and Social
Computing, Department of Computin8, Goldsmiths, University of London in his
written evidence to the House of Lords Communications and Digital Select
Committee inquiry: Large language models.
Lambeth EIPS.. UNLT worked in partnership with Rathbone Society to deliver in
'Norwood' consortium with 6 hyper local Lambeth youth provision services where
our Programme Producer mentored young people from the Central Hill Estate youth
club to programme a 'Takeoverf day of activity at UNLH where young people co-
created a family fun day and UNLT supported them to plan and produce the event
attended by 103 community members, family and friends with the aim of improving
communication, leadership skills, problem solving, goal setting and relationships
with family, friends and community.
Wellbeln
Chairs Chat & Connect: UNLT expanded their successful pilot project supporting
older adults in deprived areas including Gipsy Hill estate, addressing issues including
fuel poverty and mental health supporting 30 older adults this year. We've offered
chair exercise sessions and additionally connected people to essential services
including Brixton food bank, our SGN and Citizens Advice fuel poverty initiatives,
Croydon Vision, Age UK services and social activities. The project has reduced
isolation and improved well-being. key objectives following the pandemic. 91% told
us they now exercise regularly, 100% had met new people, 75% said their health had
improved, 91% felt they had improved their wellbeing, 66% knew about other local
activities they could access.
Children's Creative Wellbein
Session5'. UNLT partnered with Stay Belvedere Hotels
to support 40 children seeking sanctuary to deliver weekly creative education
workshops, a community showcase and to feed into decision making within the
library hub for children living in ternporary accommodation. We started in January
Pa8e 16 of 37

and will be running sessions through to December and children have taken part in
creative activities, confidence building games, drama and dance. 83% of children on
the project to date said it made them feel happier, 92% that the project had helped
them to do more exercise.
'1 love to ploy French skipping and musicol chairs, Project porticipant
Communi
Summer Celebration: We were funded by the National Lottery as part of
the Mayor of London's Community Weekend where we welcomed 200 local
residents. We celebrated the launch of our'decarbonised, buildingjointly funded bv
Lambeth Council and the Public Sector Decarbonlsation Scheme alongslde our
community events programme for the following year. The event was an opportunitv
for the whole community to come together, celebrate and meet new people and
learn more about our library and library hub partnership.
Venue & Performance:
Warm S
ace.. We were a Warm Space during the winter months - safe, heated,
welcoming, kind and inclusive. Our volunteers seNed 240 Warm Space free
refreshments in our café area and we estimate 480 visitors accessed our Warm
Spaces specSfically to keep warm between November and March. 6 volunteers gave
117 hours as warm space café hosts and welcomed people to the library hub.
Kitchen u
rade.. UNLT secured funding from the B&Q Foundation to upgrade the
kitchen facilities in the library hub for the benef it of the local community• hub and
library staff. The works were carried out by a local community member who has his
own kitchen installation business and we were proud to support local traders
through this project as well as design a kitchen that will help us serve community
members and children lunches who access our programmes and services.
Communl Outreach:
Energy Outreach Project IEOPI We delivered energy advlce and support to 364
residents across London, plus advice and training sesslons for 253 front facing
professionals to help them inform and support service users. We worked with 15
London wide community partner organisations and were the London Regional Lead
across the project. Our trained advisors gave personalised energy advice, support to
access benefits eligibility checks, to access debt advice, to access ener8y schemes
e.g. Warm Homes Discount, to sign up to the Priority Services Re8lSter and support
to access Other crisis support includin8 foodbanks.
"I was so hoppy you don't even know- my bill will come down so much. You con't
imogine the impact this has made on my life, Thank you thank you thank you I
"Leorning about all of the help thot is accessible for someone with my needs, ond
knowing I have someone to turn to to find out the onswers to questions I have hos
made mefeel like I con finolly be independent."
"I didn't know about so many of these Schemes and resources, it was reolly helpful to
know that they existed, ond what I may be eligiblefor. l appreciote the potentialfor
long-term support with an advisor that has built a relationship with me-
Page 17 of 37

"It was so helpful to have the support of the advisor os o one-stOP-5hop for helpful
informotion that she CL7nfind outfor us, ond 05k questions on our behalf."
SGN: UNLT supported an additional 253 vulnerable residents through the SGN
ener8y advice project, so far signposting 100 people onto benefits eli8ibility checks,
86 to access debt advice, 79 to sign up to the warm home discount scheme, 85 to
the priority services register and 30 onto crisis support such as food banks and
clothing seNices saving an estimated £21,332 for people combined.
Ca
aci
Buildin
Through support from the Charities Aid Foundation, we have
reviewed the 6 areas of a resilient organisation and we have worked to ensure our
Board are representative of the communities we serve, improve back-office systems
and procedure5 and review our organisational brand and impact. We will be building
our Theory of Change to highlight the impatt we make throu8h our work. This was
an important funding stream for us as a small organisation and gave us much needed
breathing space to focus on these important areas as we grow and develop our
services for the communities we serve.
ostin
and Pro
resslon: An integral part across all our provision is to empower
under-resourced parents, carers and adult participants find out what services are
available to them locally and sign up to join the library service if they are not already
a member. 89% of children accessing our creative camps wanted to use the library
more after attendin8 the project, all parents on our family literacy and numeracv
project have been introduced to the library and how they can borrow books.
Through our partnership with the library services, we are embedded in the network
of local services and we maintain a list of referral organisations who can support with
additional advice includin8: Citizen's Advice, Age UK, English Classe5, Digital
Inclusion, crisis support includin8 food, clothin8, housing, health and wellbeing
services. This is an important area for us and one we hope to bulld on across future
years.
Our partnership with our di8ltal community partner, Clearcommunityweb,
continues to provide invaluable opportunities for the organisation to engage with
digitally excluded adults and we continue to seek joint funding to build opportunities
for digitally excluded adults to take part in a range of activities at the library hub.
Our partnership wlth the Library of Things enabled the community to borrow
equipment they needed and support the circular economy. We hosted a team day
to provide context of how the Library of Things originated. Since opening at Crystal
Palace. the total Things borrowed now exceeds 8,0001 This equates to over£260,IXIO
that has now been saved by residents.
designed/ln¢ub
ated and
hosted
entrepreneurlal
communlty
services
Pur
ose. Have a tangible positive impact on local residents and the
communlties we serve
Consolidate
UNLT volunteer
programme
UNLT offer volunteering roles across key areas including café hosts, ESOL, Literacv
and Numeracy support and project specific volunteering opportunities. Volunteers
undertake a structured induction programme and training in safeguarding, diversity
and inclusion, health and safety and GDPR and are inducted into our organisational
Page 18 of 37

policies and take health and hygiene level I certification. We support local residents
who may be older adults, people with physical and/or mental ill health, young people
and residents from ethnically diverse communities reaching up to 50 volunteers
annually. Café host volunteers served 240 free refreshments and were available
across a weekly rota at the front of the library when we operated as a Warm Space.
Revlew impart
measurement
across the
organisation
We continued to request completed evaluations after each event and project
activities; the analysis of these feed into the planning of future activities. We also
complete evaluation reports for funders, we share our impact and the differences
we make on our website, through our newsletters and with our partners and
stakeholders. We started to monitor and evaluate the full core programme to move
from a 'project specific, monitoring to a'cross organisational monitorin8 framework,
which will enable us to take a holistic monitoring and evaluation approach across the
organisation. With our CAF funding we will be developing a Theory of Change to
highlight our impact for local communities.
Page 19 of 37

GOING CONCERN AND OUR PLANS FOR 2024125
Like many otherorganisations, we face uncertainty aboutour future. Trustees continue to workon sustainable
plans in line with our 3-year strategy, supported the Director to secure grants and maintain the financial
resilience of our Charity.
To generate income, we will-.
• Continue to maintain a pipeline of funding opportunities and focus on securing multi-year funding
wherever possible to assure our viability and future in the long term. Funding will also be sought to
sustain and expand existing Se￿iceS and activities
Revisit our branding and build a stronger foundation which more clearly communicates our objectives
and intended impact
Explore new partnership and funding opportunities with councils, arts organisations, academic
institutions and community and public service organisations to bring local communities opportunities
to help them thrive in education, support positive mental wellbeing and be creative people
Due to prudent management of our finances in earlier years we have sufficient reserves which, together with
buildin8 a strong fundraising strategy this helped us weather this difficult time when we receive no core local
authority funding.
Trustee5 will continue to meet with Lambeth and Croydon Councils to finalise outstanding building issues,
utility and maintenance costs and lease arrangements.
We continue to maintain reseNes to cushion any future period of closure or enforced reduced activity, and
together with reduced operating costs and our plans to generate income, the trustees are content to adopt
the going concern basis for preparing these accounts.
Volunteer Numbers
We enjoy the support of 14 volunteers, and volunteers support us across events and project delivery, teaching
English, events, front of house and café hosts.
In accordance with the SORP, due to the absence of any reliable measurement basis, the contribution of these
volunteers is not recognised in the financial statements.
Pa8e 20 of 37

TRUSTEES, REPORT
Financial Review
The statement of financial activities on page 24 5ummarises the income and expenditure of the charity during
the year ended 31 March 2024.
Income
Our principal funding sources are Erants from charitable trusts and foundations, grants from Lambeth and
Croydon councils, donations and income through use of the building and its facilities for the local community.
Total income for the year was £276,628 (202212023: £220,293). Donations for the year were £2,639
1202212023: £1,443) and grant5 received were £154,8601202212023: £111,452). Income from Charitable
Activities was £89,240 (202212023. £87,322) and from Trading Activities was £29,889 (202212023: £20,076).
Expenditure
Expenditure for the year was £289,450 {202212023: £224,951). £11,458 (202212023: £12,542} of this relates
to raising funds, £247,421 {2022/2023: £197,626) was spent on charitable activities and £30,571 (202212023:
£14,783) was spent on trading activities.
Flnancial Position
The net movement in funds for the year was a deficit of £12,822 {2022/2023.. deficit of £4,658).
The Charity ended the year with reserves of £243,711 {202212023: £256,533) of which £20,123 was restricted
1202212023= £29,715) and £223,588 {2022/2023'. £226,818) was unrestricted.
Details of restricted funds can be found in note 17 to the financial statements together with an analysis of
movements in the year. Funds raised in the year are held as either restricted funds (where grant funders or
donors have specifically requested that their grants or donations are used on a project) or within unrestricted
funds (where no restrictions are placed by the donor). The Trustees are satisfied with the year-end position of
the Charity.
Rese￿eS policy
The Trustees reviewed the Charity's reserves policy during the year. Trustees believe it is prudent to hold a
level of free reserves to enable them to weather disruptions to income and cash flow, to take advantage of
change and opportunity as it presents itself and to allow the fundraising and core charitable operations of the
Charity to continue for a minimum of six months. This will allow the Charity to respond in a considered way to
an adverse change in circumstances, give sufficient time to assess emerging circumstances, and to develop
and implement appropriate plans, without requiring a crisis response. This wa5 shown to be particularly
important during the Covid crisis and in the lengthy recovery period since.
Page 21 of 37

As the Charity's activities expand, the Trustees continue to assess the appropriate level of free reserves for
such purposes to allow for the uncertainty of both actual receipt and timing of grants and future fundraising
income and meeting the unplanned costs of urgent requirements or of sudden closure. These reserve5 will be
held in liquid and readily realisable assets accessible within one month. Any free reserves held at any time
over and above the agreed amount will be considered by Trustees to be available for new projects.
Our target reserve levels are set at a 5evel to cover six months, fixed costs based on the higher of six months,
fixed cost for the financial year ended or budgeted for the upcoming financial year. Based on their budget for
2024125 this requires £120,000.
Our free reserves currently stand at £219,291 (2022123: £221,926), whlch is above our target.
Trustees believe a designation out of free reserves will be requlred for the obligations under the lease for the
library building currently being negotiated with Lambeth and Croydon Councils but that until terms are agreed
it has not been possible to accurately quantify this.
We expect to utilise the remaining free reserves to rebuild our income streams following the lengthy recovery
period following Covid-19 closure and recommencement of activities following our reinvigorated strate8y
review, Further, we face headwlnds of both a reduction of funding granted opportunities and increased
competition for such funding, and increased costs, particularly in the running and maintenance of the building.
We no longer receive any statutory grant funding from local councils.
Trustee5 will continue to monitor and manage spend across the organisation. We will continue to seek grant
income to support improvements to the building and activities and services which benefit our community.
We will undertake new tradin8 initiatives to assure our long-term sustainability.
Grahame Danby
Chair of Trustees
Page 22 of 37

Independent Examiner's Report to the Trustees of The Upper Norwood Library Trust ('the Companv.)
I report to the charity trustees on my examination of the accounts of the Company for the year ended 31
March 2024.
Responslblllties and basls of report
As the charity's trustees of the Company land also its directors for the purposes of company lawl you are
responsible for the preparation of the accounts in accordance with the requirements of the Companies Act
20061'the 2006 Act'l.
Having satisfied myself that the accounts of the Company are not required to be audited under Part 16 of the
2006 Act and are eligible for independent examination, I report in respect of my examination of your charity's
accounts as carried out under section 145 of the Charities Act 20111'the 2011 Act'l. In carrying out mv
examination I have followed the Directions given by the Charity Commission under section 145151 Ibl of the
2011 Act,
Independent examiner's statement
Since your charity's gross income exceeded £250,OC(i your examiner must be a member of a listed body. I can
confirm that l am qualified to undertake the examination because l am a registered member of ICAEW which
is one of the listed bodies.
I have completed my examination. I confirm that no matters have come to my attention in connection with
the examinatlon giving me cause to believe:
l. accounting records were not kept in respect of the Company as required by section 386 of the 2006 Act,. or
2. the accounts do not accord with those records; or
3. the accounts do not comply with the accounting requirements of section 396 of the 2006 Act other than
any requirement that the accounts glve a true and fair view which is not a matter considered as part of an
independent examination,. or
4. the accounts have not been prepared in accordance with the methods and principles of the Statement of
Recommended Practice for accounting and reporting by charities (applicable to charities preparing thelr
accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS
102}1.
I have no concerns and have come across no other matters In connection with the examination to which
attention should be drawn in this report in order to enable a proper understanding of the accounts to be
reached.
Rajesh Amin FCA
ICAEW
BDA Associates Limited
Chartered Accountants
Global House
l Ashley Avenue
Epsom
Surrev
KT18 SAD
Date:
.,Iia/a4
Page 23 of 37

Statement of Financial Activities
Upper Nornvood Llbrary Trust
Company Limited by Guarantee
Statement of financial activities (incorporating an income and expenditure account) for the year ended 31
March 2024
Tot
Nu
Ineome fmmi
Voluntsry ¢kin&tions
Grants recoivable
Chllrilablv thciiviiies
Trnding
639
154860
9tr&40
¥9*8119
11443
1443
IIAA52
154.
104952
4.240
Q,¢)76
Tot8l Inme
iio,
20,293
Expendltuwe on..
Rai￿nA funds
IIA58
12,$49
Charituble activiti
16oAS9
*47A21
15&918
&).708
L97*626
Trrtdng actfvirfe6
14.783
l4,7
Totsl Éxpendlture
19&998
160,452
*891450
144,243
PAJ,708
224,951
Nd Ineomel(expendltyMI
17,9301
1515921
(19.8ggl
(3&9021
29,244
14.6581
14,0001
I&P44
116,8441
mOVtm(*¢ In fwidfj
1&2301
19IS921
112,IP221
117,0581
12.44)0
14.6581
R*t*nelllAtlon of fund
'I'otal funth brou8ht foTh¥8rd Ht i Aprll
226,8111
29,715
95&533
243.876
17IJJB
261,191
I'<1tsl fumdN ¢4rrled forw4rd llt 31 MArch
20,1
243b711
226,818
29,71
All of the above results are derived from continuing activlties.
There were no other recognised gains or losses other than those stated above.
Pa8e 24 of 37

Balance Sheet
Upper Norwood Llbrary Trust
Company Limited by Guarantee
Balance Sheet as at 31 March 2024
The Croup
2024
The Charity
2024
2023
2023
Note
Tangible a&%ets
Lnvestment in subsidiary comFony
4>997
4,409
4,297
4,409
Current a&gets
Debtors and preFAyments
Stock
Cash 8t t*nk and in hand
15
21,128
1.275
238,718
21,835
21,128
1)975
238y718
246,729
246,729
Total Current A&qets
261,121
269,455
261,191
269,455
Llabilltles
cr￿Lt0￿.. amounts falling due wlthin i year
16
(21•7lY7)
{17,331)
(21,708)
(17,332)
239,414
254124
239*413
252,123
Total assets les8 current Ilabllltl
2431711
256,533
243?711
256,533
Total net assets
The fund5 of the Charlty
Restricted funds
A￿.8rd$ for All
CAIP
Children Tn Need
Co-op Chair Exercl
Croydon Council HAF
Croydon Household Suptx)rt Fund
Junior Librnry ICP Mums)
Garfield WÉston
L4mbeth CounLiI - HAF
tDndon Calalysl 2022123
Oxford Univernity
Posteode s￿￿]ety Trust
Pom'er to Chanse - 2022123
SGN
Tesco Groundworks
Unrestricted funds
Fixed a&sets
General funds
A?337
2,024
9*913
819
11990
158
19&37
2,024
9,913
819
1920
158
4,096
4,096
158
1,013
12,000
1,600
2,930
4,501
1,013
12,000
1,600
2,930
4,501
429
422
3,417
3,417
1,500
50
1500
50
297
219,291
4.409
222,407
4,297
219,291
4.409
222,407
T(rtal Charlty funds
17
¥6,
256,5
The charitable company is entitled to exemption from audit under Section 477 of the Companies Act 2006 for
the yearended 31 March 2023. The members have not required the companyto obtain an audit of its financial
statements forthe year ended 31 March 2023 in accordance with Section 476 of the Companies Act 2006. The
trustees acknowledge their responsibilities for:
Page 25 of 37

lal ensurin8 that the charitable company keeps accounting records that comply with Sections 386 and 387 of
the Companies Act 2006 and
Ib} preparing financial statements which give a true and fair view of the state of affairs of the charitable
company as at the end of each financial year and of its surplus or deficit for each financial year in accordance
with the requirements of Sections 394 and 395 and which otherwise comply with the requirements of the
Companies Act 2006 relating to financial statements, so far as applicable to the charitable company.
These financial statements have been prepared in accordance with the provisions applicable to charitable
companies subject to the small companies, regime.
Approved by the Trustees and signed on their behalf on 27 November 2024 by:
th
Grahame Danbv:
Ade Adebola:
Chalr of Trustees
Treasurer
Company no. 08313429
Charlty no. 1151668
Page 26 of 37

Notes to Financial Statements
Upper Norwood Llbrary Trust
Company Limited by Guarantee
Notes to the financial statements
Year ended 31 March 2024
l. Principal accounting policies
a) Basis of preparation
The financial statements have been prepared under the historical cost convention and in accordance with UK
Generally Accepted Accounting Practice, comprising the Statement of Recommended Practice {SORPI
'Accounting and Reporting by Charitie5' published in 2019 and Financial Reporting Standard {FRSI 102,
together with the Companies Act 2006 and the Charities Act 2011. The Charity has adapted the Companies
Act formats to reflect the SORP.
The trustees have assessed whether the use of goin8 concern basis is appropriate and have considered
possible events or condltions that might cast significant doubt on the ability of the charitable company to
continue as a going concern.
The trustees have made this assessment for a period of at least one year from the date of the approval of
these financial statements.
In particular, the trustees have considered the charitable CoMpan￿S foreca5t5 and projections and have taken
account of pressures on income. They have taken steps to reduce the expenses of the charity, seek funding
from grant opportunities, corporates and major donors and develop a strategy for other income streams (see
"Going Concern and Our Plans for 2024125" and "Reserves Policy" sections for more information).
Considering these actions, together with the Charity's existlng reserves, the trustees have concluded that
there is a reasonable expectation that the charitable company has adequate resources to continue in
operational existence for the foreseeable future. The charitable company therefore continues to adopt the
going concern basis in preparing its financial statements.
The Charity is a public benefit entity. The financial statements are presented in sterling.
b) Income
Income is recognised once the Charity is entitled to receipt, It is probable Imore likely than not) that the
resourceswill be received and the amount can be measured with reasonable reliability. Where there are terms
or conditions attached to income, particularly grants, then these terms or conditions must be met before the
income is recognised as the entitlement condition will not be satisfied until that polnt. Where terms or
conditions have not been met or uncertainty exists as to whether they can be met then the relevant income
is not recognised in the year but deferred and shown on the balance sheet as deferred income. There are
however no deferred grants this financial year.
Goods and services donated to the Charit
In the case of items donated for resale income is recognised at the point of sale.
Page 27 of 37

c) Expenditure
Expenditure is included in the statement of financial activitie5 on an accruals basis and recognised when there
is a legal or constructive obligation to make payments to third parties and includes any attributable VATwhich
cannot be recovered.
Expenditure, including attributable VAT, is allocated to the particular activity where the cost relates directly
to that activity and comprises the following:
l. The costs of raising funds are those costs attributable to generating income forthe Charity, otherthan
those costs incurred in undertaking charitable activities or the costs incurred in undertaking trading
activities in furtherance of the Charity's object5. The costs of raisin8 funds represent fundraising costs,
direct costs and overheads associated with raising donated income.
2, Costs of charitable activities comprise all costs incurred in the pursuit of the charitable objects of the
Charity.
3. Support costs, which include governance costs, are those costs which do not relate directly to a single
activity. These comprise costs incurred which are directly attributable to the administration of the
Charity, management of the Charity's assets, organisational procedures and the necessary legal
procedures for compliance with statutory and constitutlonal requirements, and other support costs.
The majority of costs are directly attributable to specific activities. Support costs are allocated on the
basis of the proportion of overall resources attributable to each activity.
d) Employee beneflts
The costs of short-term employee benefits are recognised as a liability and an expense. The cost of any unused
holiday entitlement is recognised in the period in which the employee'5 services are received. Termination
benefits are recognised immediately as an expense when the Charity is demonstrably committed to terminate
the employment of an employee or to provide termination benefits.
e) Penslon costs and other retlrement beneflts
Employees of the Charity, including the hub director, are entitled to join the People's Pensions Scheme. The
Scheme is a defined contribution scheme.
A defined contribution plan is a pension plan under which fixed contributions are paid into a pension fund and
the Charity has no legal or constructive obligation to pay further contributions even if the fund does not hold
sufficient assets to pay all employees the benefits relating to employee service in the current and prior periods.
Contributions to defined contribution plans are recognised as employee benefit expense when they are due.
If contribution payments exceed the contribution due for service, the excess is recognised as a prepayment.
f) Investment In subsidiary company
The Charity's investment in the subsidiary company 15 included in the financial statements valued at £1.00.
g) Tangible flxed assets and depreciation
Tangible fixed assets are initially recognised at their transaction value. Donated assets are recognised at the
value provided by the company making the donation or the lower of market or net realisable c05t. The
assets are depreciated using the straight-line method over their expected useful lives- usually 3 years.
h) Debtors
Debtors are amounts owed to the Charity. They are measured based on the amount recoverable.
Page 28 of 37

All amounts included as debtors fall due within one year.
i) Cash and cash equivalents
Cash at bank and in hand is held to meet the day-to-day running costs of the Charity and grant payments as
they fall due.
j) Creditors
Creditors are amounts owed by the Charity. They are measured at the amount that the Charity expects to
have to pay to settle the debt. Amounts which are payable in more than a year are shown as long-term
creditors.
k) Restricted funds
Restricted funds comprise monles raised for, or thelr use restricted to, a specific purpose, or contributions
subject to donor-imposed conditions.
l) General funds
General funds represent those monies which are freely available to the Trustees for applicatlon towards
achieving any charitable purpose that falls wlthin the Charity's charitable objects.
m) Goin8 concern
The financial statements have been prepared on a going concern basis as the Trustees consider that no
material uncertainties exist. The Trustees have considered the level of funds held and the expected level of
income and expenditure for 12 months from the date of approval of these financial statements. The
budgeted income and expenditure are sufficient with the level of reseNes for the charity to be able to
continue as a going concern.
2. Voluntary Incorne
2024
2Q23
Unre5tri¢ted
Restricted
Total Unrestricted
Restricted
Tot&l
I))tsation8
Voluntary don&ilons
* J639
2,639
1,443
1,443
TTrtal
2.639
1,443
Page 29 of 37

3. Grants receivable
2024
2023
Unre5trleted
Restrlcted
Total Unrestricied
Re$trieted
Total
Asda Foundation
Awards for All
B&Q Kkichen
CAB BbSN Gr&nt
CA]3 FnP Grant
(AF
Chorles Hayward
LThildren in Need
Co-opei'ative tA)eal CoTnmunily Fund
Qjmmunliy Organisatlons Cost of living Fund
Croydun Councll- HAF
Garficld Weston
lamheth F.1 PS
T ￿M￿¥th Qbuncil- HAF
Lambeth Councll - W8rm Space8
tA)ndon LatAlyst 2022123
National tA)ttery Ci>mmunitie& Fund
fol'd Unlversity
Po$leode. &)ei¢ty Tr115t
Power lo Change a022123
SGN
Tesco Groundwork8
WAlcolt foulldatlon
2,000
2,000
8,088
41000
.000
12,976
s￿86
3.250
12A31
959
11,216
171928
8,088
4,000
J4.000
12.976
5.380
S?a50
12A31
959
11,216
17•998
38,495
38,495
2.26L
2.261
15.616
15,000
15,616
15,000
2.440
131300
2,000
3A40
13.800
13,200
13.20n
1,000
3,000
1,.50(
9,380
2,000
1,000
3.000
1,.500
121500
9>898
12.500
91898
9,380
10,000
10,000
14>000
soo
9.988
141000
500
9y988
Total
t09,9
4. Income from charltable actlvlties
20*4
2023
Unre8trleled Re8trlcted
TolAI Unrestricted
Restrlctcd
Total
Community Sp#c¢ Hire
Chlldrenb Art8 Courses And (￿Mp5
Adult Performing Arts
(xher educational events
ESOL classes
60,112
*7156s
1,26
51,452
34,912
689
59
51,452
34.912
689
59
117ys65
1.269
271
30
30
210
210
Total
89*240
89.240
87,322
87,322
5. Income from trading actlvlties
2024
2023
Unre%trictEd
Restrlcted
Total Unre¥tricled
RestrLLted
Tolal
FAuiptneni Hire and other service5
Even15 and bar
Otber sales
8.z35
20.634
1,020
By235
6,966
12,392
719
6.966
L2,392
719
1.020
Toial
9*889
go.077
Page 30 of 37

6. Ratsing funds
11024
Note
Utsrestrlcled Restricted
Total Unresiricied
Rcstrieted
Total
l*re(.'t ciJ¥ls
330
11,128
330
11,1*8
171
12,371
171
Support ¢osts
12.371
Total
11.458
IIAs8
12.542
12,542
7. Expendlture on charltable activitles
024
2023
Note
Uttresirl¢ted Restrlcted
TotAI Unre8trlctcd
Restrlcted
Toial
From granta:
AsdA Foiindation
Awards for All
CAH BFSN Gr8nt
LAJI LI)P Granl
CIF
Charles Hayward
Children Need
Co-operative LAJcal Community FuThd
e•mmunity Or8ani5Utlvns Cost of Idivlns Fuud
Croydon Coiineil- HAF
Croydon Council- Household Support Fund
GJTficld Wcston
Cry¥tol Palttce Mums-Juttlor ljbrary
imb*.'Ih Tr.1 PS
L4mbe¢h Covncll. FIAF
IAmheth Council- Warrn Spaces
IA)ndon CAtaly8t 2022128
National IA)ttery Communities FuDd
Norwond Iloriim- Healthy Glp$y Hlll
ford Unlversity
Pv$lL'odL ￿tle1Y Trust
Power to Change 2022123
Power io Chan8e- ComrnunSty BusiDc&$ Renewal
SGN
,000
2,000
6175 X
?000
IX.976
3,362
312SO
6.751
J4,000
A2.976
3>36*
3.250
28,008
28.008
40
11,216
20,A04
¥0
11.216
20,104
2,261
2,261
11,590
4,842
3Tr000
11,59
4*842
3,000
12,000
I,OX3
#y440
12.920
12,000
1,0
gy440
12.920
11,600
1,000
11,600
1.000
2.000
2,000
2.930
21930
1,500
1,500
4,Y45
4,879
4,945
4,879
171002
17 J002
9A76
9.476
31416
6,383
6,583
8,000
8,000
1500
450
9,988
16oA52
TeKeo Groundworks
Walcott Foundatio
4SO
9,988
160,452
9,500
tl,457
98.961
80,708
90,208
8,457
98.961
Dlreet expet)ditllre OD Utber Lhoritdble &ctjVLtie5
Support eosts
9yo64
771906
771905
16014
247
116,918
80,708
197,620
Page 31 of 37

8. Expenditure on tradin8 actlvities
20*4
2023
Nole
Unre$tricted Rt8trieted
Tolal Unrestricted
Restricted
Total
reLI cnsls
8*315
22,256
2,413
2,413
Support costs
2,250
12,370
12.370
Total
30&7X
30.
14,783
14,783
9. Support costs
#024
2023
Tot•1
Total
Note
People cnsts- Staff, c0tt5ultants, volunteers
7*204
994
430
la29
1,87 1
98.8x8
179
1•720
5.314
7A86
21,613
885
1.290
3?986
5164
X4A09
589
860
74,044
*,947
4aOO
t3.286
18.7Ag
80,239
21.Q51
6,000
13.165
MarketSng & communications
I'l'and other office costs
Governuncc
11,657
31741
11,198
44•SX7 111,aR9
123,701
10. Staff costs
2024
Group
£'ooo
2023
Charlty
£'ooo
Group
£000
Charity
£'ooo
Wages and salaries
Soeial security Costs
oilier pension costs
135,663
7,173
3,654
M6,490
135,663
7,173
3,654
6A90
110.617
4.643
2.824
118.084
110,617
4,643
2,824
118,084
The salary of the Hub Director is set by the Trustees. Salaries of other staff are set by the Hub Director within
the bud8et approved by Trustees. Employees of the Charity are entitled to join the People's Pensions Scheme.
The Scheme is a defined contribution scheme. The hub director is in the Pension scheme. Pension payments
recognised as an expense during the year amount to £3,654 (2022/23: £2.8241. The average number of
employees (full time equivalentl of the group and the Charity was 3.9 FTE12022123: 4.11. Their time was spIIt
approximately IO%12022123: 10%) Fundraising; 70%12022123: 70%) Charitable activities and 20%12022/23:
20Yol Trading activities. No employees during the year received gross pay and benefits (excluding employer
pension contributions) of £60.000 or more. One Trustee/Director has received any remuneratlon or expenses
during the year of £300 for their role in writing copy for the website as part of the Community Lab Project.
12022123: none}. The cost of untaken holiday at the year-end was accrued at the full rate of total salary cost
at that date.
Page 32 of 37

11.Taxation
Upper Norwood Library Trust is a registered charity and therefore is not liable to income tax or corporation
tax on income derived from its charitable activities, as it falls within the various exemptions available to
registered charities. It is exempt from these taxes on its other Income and gains to the extent that these are
applied to its charitable objects as primary purpose or ancillary to primary purpose trading.
12. Net Incoming/(out8olng) resources before transfers
Net expenditure/income for the year is stated after charging depreciation on fixed assets {see note 14) of
£5,04912022123'. £12,559). The members have not required the company to obtain an audit of its accounts
the year to 31 March 2024 in accordance with section 476 of the Companies Act 2006.
13. Results of the subsldlary company
The Charity owns the whole of the issued share capital of Upper NonNood Library Enterprises Limited, a
company re8lStered in England (Company number 083135841. The subsidiary will be used for any significant
non-primary purpose trading activities but dld not trade during the period. As a dormant company since
incorporation, the subsidiary company is exempt from the requirements to prepare individual accounts under
section 394A or to file individual accounts under 448A of the Com
anies Act 2006.
14. Tan8lble flxed assets
Bulldltti
lthprnve
IT uffl¢e
dAV
R4tsIp7n4nl
Bulldln
Ifftprove
•ilt•
024
'rot*l
AV
R4ulpm•At
*o*s
Tol•l
?4AOO
I￿000
19,290
987
(6.2201
I6.007
48,*90
a4.000
16,272
3.OL8
4Qb272
3,018
4,937
rxxposol&
Al31 March
Ac¢uwylal¢dd¢prtÉl*tloD
28.oon
4J,007
24,000
124,noo}
(14.A8Jl
C3.7161
5220
(3OJl81)
ISbi149)
Ll,220
1381710)
lifi,O(>oi
18,0001
I￿PrIC1015￿￿f9rtht£uTrQTrIY¢O1
rmsposals
Ai 31 Mllrch
Nei book value
.11 31 Maflh
14,5591
as￿23}
(a4.000
p40
Flxed asset Investments
The Charity holds the entire issued share capital of its subsidiary company, Upper Norwood Library Enterprlses
Limited, totalling £1
IS. Debtors and prepayments
The Group
2024
The Charlty
2024
The Group
023
The Charity
Accounts Receivable
Grants Receii'able
Prepayments and accrued income
3,940
91988
79200
3 J940
9,988
7 5200
2.748
11.020
8.067
2,748
11,020
8,067
21,ts8
21,r28
21,835
21,8
Page 33 of 37

16. Creditors: amounts falling due wlthin l year
The Group
2024
The Charity
2024
The Group
2023
The Charity
2023
Amount5 due to the subsidiary company
Accounts payable
HMRC
Accrua15
L￿ferred income
5?063
3,203
5*798
7*643
2,777
2,848
8,050
3.657
2.777
2,848
8,050
3,657
3?203
5y798
7,643
2A•708
17.331
17,
17. Movements in funds
At i Aprll
X02J
Ineomlng
resourees
OutBolng
resource6
At 31 Mareh
2024
Tht Group and th¢ Ch4rlty
Trnn8fer•
R¢Btrlcled Fund•:
Awttrds f(Jr All
Kitchen
AB LIFSN / EOP Gr8nt8
CAF
LThsrle8 Hayw&rd
Lhildrcn in Nccd
Lo-operAlive tA>c$I Q>mmuDlty Fut)d
Community Or84rt1881ionJ &)5t of Llving Fund
Cr¢ydon Q)uiJcii HAr
Cr4)ydon Hvusvliuld Support Fund
GaTfl*.Id Weston
Junlor Library (CP Mum81
L4mbelh F.IPS
I￿rnbe¢h Council. HAV
L4mbeth Couttcil. Warm Space8
Londnn ClltAly8t 2022123
%ford UniveTSIty
Postcode So¢lety Trust
Power lo Chan8e- %022123
SGN
Tesco Groundworks
Walcolt Foundatlo
8.088
4,OOU
26,976
5,386
3,250
12,431
(6,751)
I￿37
(4,0001
126.976)
13,3621
{3,2501
12,si81
(1401
111.216)
120.1041
2.024
9,9A
819
Ll,216
7 b928
4,096
158
1.920
1,013
11,0131
12,4401
(Ai,9201
12,000)
12,930)
{17,0021
(9p4761
13,4161
IL2,5001
(4501
(9,988)
2,440
13,300
1,600
2,000
9,9,30
4,501
19.500
9.698
422
3A16
14,000
51Tr0
1>500
50
9,988
Total Restricted Trund8
991715
154 J860
{16oA52)
(4,000)
0.123
Unrc8tTlct¢d Fund
]ksi8nated fiind- Trixed Ay5ets
General funds
Total Unrestrlcted Fund4
4A09
2L2,4a9
226.818
{112)
4,297
121,768
124768
1128,9981
(128,998)
219.291
223,588
4 JOQO
Tot￿ fund8
%56
3J
976,6*8
(g89A50)
24 J.7lJ
Page 34 of 37

Purposes of restricted funds
The income funds of the Charity include restricted funds comprising balances of donations and grants held on
trusts to be applied for specific purposes. The specific purposes for which the funds are to be applied are as
follow5:
From grants:
The Energy Outreach Projert (EOP) jointly funded by the Department for Business, Energy and Industrlal
Strategy (BEIS) and National Energy Artion (NEA) vla Cltlzens Advice
To deliver energy advice and support to residents across London, plus advice and training sessions for front
facing professionals to help them inform and support service users.
Co-op- Local Communlty Fund
To support Chairs, 'Chat and Connect,
connection programme.
older adults chair exercise and local health and wellbeing services
Croydon Councll Hollday Activltles Fund
To support the delivery of children's holiday camps for the arts in the London Borough of Croydon,
Garfleld Weston Foundatlon
Supporting our core costs of the organisation to SUPPOrt our work across health & wellbein8, sharing &
learning, venue & performance and community outreach underplnned by volunteering, signposting and
progression opportunities.
Lambeth Councll Lambeth Early Interventlon and Preventlon Grant Programme
To empower local young people in partnership with the Norwood Consortium to 'takeoverf the Upper
Norwood Library Hub and co-produce a family fun day.
Lambeth Councll Hollday ActlvSties Fund
To support the delivery of children's holiday camps for the arts in the London Borough of Lambeth.
Lambeth Councll's Cost of Llvlng Small Grants Fund
To help with costs towards utilitles, cleaning and refreshment costs as a designated warm space in the winter
months during the cost-of-living crisis.
London Catsly5t
To support Chairs, 'Chat and Connect, older adults chair exercise and local health and wellbeing services
connection programme.
Mlnderoo Programme (partnershlp wlth the Responslble Technology Instltute ot Oxford University and Orblt
- RRI Ltdj
To deliver a pilot community lab to develop community decision-making processes about Al-based
technologies.
Page 35 of 37

Postcode Soclety Trust
To expand English classes and match funding for family Literacy and Numeracy project.
B&Q Foundatlon
To upgrade the kitchen facilities.
Walcot Foundation
To dellver a year long family literacy and numeracy programme for children and their parents, carers resident
in Lambeth.
The National Lottery Awards for All
To deliver weekly English for Integration classes for refugees, people seeking sanctuary and people excluded
through language.
Tesco Communlty Grants
Funding towards creative, active educatlon projects and healthy snacks for children experlencing food
Insecuritv.
SGN (Southern Gas Networks) Safe and Warm Communltles Scheme
To support under resourced communities across South London to engage with energy information, improve
access to support needed to malntain a safe and warm home and understand the risks of carbon monoxide.
Charltles Ald Foundatlon
To strengthen our resilience, ensure our Board are representative ofthe communities we serve, improve back-
office systems and procedures, review our organisational brand and Impact.
Charles Hayward
To support Chairs, 'Chat and Connect, older adults chair exercise and local health and wellbeing services
connection programme.
The Governmenys Communlty Organlsatlons Cost of Llving Fund dellvered by The National Lottery
Community Fund
To fund some increases in core costs during cost-of-living pressures for community organisations and to
support an expansion of volunteer led community café as a warm space and associated costs.
BBC Chlldren In Need
To support children seeking sanctuary to take part in a creative programme of activities across a year of
delivery and a community showcase and feed into decision making withi
n the library hub.
Page 36 of 37

Other:
Junior Ilbrary
To provide facilities for the junior section of the library from funds raised by local community group Crystal
Palace Mums.
18. Analysis of net assets between funds
aog4
TtstAI fvndo Unr¢itrf¢ted fvnd8 ReBtritt¢d ￿nd
Total funds
TheGroup
Vnrertrletodfvnd# RE•tActed futs411
Fl%ed oiicts- IT¢quipmeDI
Fixed 86601 5nve&imJen14
rreni Asseti
edlior8.' a￿￿Ul113 hUi08 due withlth i yeAr
4,297
4Tr*97
4.409
4,409
940,997
191,7071
20.12J
239,740
117,3311
g,7
69.4S5
{81.707)
293,$88
20.123
431711
226.818
29,7 l5
256,533
TlxeCh•rlty
v11￿81T1£tcafvndI Iltstrl¢ied furdd•
Tolalfvndl
UDr¢iiri¢tEd (uuO8 Re•lTiclrd fulldj
Tolol fulldi
Mxed QAxets- ITequlpmeDt
FixEd a&xti knveJlmeiil8
Trcnl 16B¢lg
ediiori.. aL4ounl• &IMD8 duewilhln i y¢*r
4.297
4*rig7
4.409
4b409
240,997
{21.7081
90,123
A6x.iii
{*1,709)
¥39,740
(17,3 J21
29,7 16
269,454
23.588
20.1¥3
26,818
29.715
956,$33
19. Liablllty of members
The Charity is constituted as a company limited by guarantee. Sn the event of the Charity being wound up, the
members are required to contribute an amount not exceeding £1 each.
20. Related party transactlons
Disclosure of related party transactions Is provided in the Trustees, Report- Relationships wlth related parties
on page 8. Other than the transactions disclosed in that section there were no related party transactions
during the year.
Thank you
We would like to take the opportunity to thank all of our wonderful funders, supporters, fundraisers
and volunteers.
Get in touch
We welcome feedback and suggestions for future activity that will benefit and enhance the local
community.
Donate: htt
local
ivin
.or
charit
ernorwoodlibra
hub
Flnd out more or to volunteer:
Visit: htt
www.u
ernorwoodlibra
hub.or
Call.. 020 8670 4321
Page 37 of 37