2023-03-31-accounts

REFERENCE AND ADMINISTRATIVE DETAILS
CHAIR'S REPORT
STRUCTURE, GOVERNANCE AND MANAGEMENT
OBJECTIVES AND ACTIVITIES
ACHIEVEMENTS AND PERFORMANCE
FINANCIAL REVIEW	16
INDEPENDENT EXAMINER'5 REPORT	19
NOTES TO THE FINANCIAL STATEMENTS	23

Trustee		Title	Joining Date			Resignation	Resignation	Date	Date
Samantha C Brown		Trustee				20November			2023
Grahame Danby		Trustee	15June 2021
Thea J Edwards		Chair				11July 2022
Sheung Wah Lee		Treasurer	2 May 2022
Clare Paget		Chair	15June 2021	(Chair from 11July			2022)
June O' Sullivan		Trustee
Andrew Sturtevant		Trustee	15June 2021
Yee Man Anna	Hui	Treasurer				15April	2022
Angeliki Karydi		Trustee	2 May 2022			15September			2023
Katie Finn		Trustee	12July 2022
Thea Edwards		Trustee	20September	2023
Senior Management:
Name		Title					Resignation			Date
Jenny Irish		Hub Director (appointed			2 August 2022)
Boris Witzenfeld		Programme Producer
Chris Neath		Library Hub Manager					30June 2022
Sub Baidya		Library Hub Manager		(appointed		15September 2022)

As we embarked on	As we embarked on	As we embarked on	As we embarked on	a new period for the Trust and for The Upper Norwood Library Hub, we set	a new period for the Trust and for The Upper Norwood Library Hub, we set
objectives that allow				us to maximise the benefits to our community members, raise our revenue,
and sustain		the library hub.
What we		set out to do			What we achieved
nitrate:		Solidify our business strategy and rebrand UNLy
Strategy	kept		under	review	We revisited our strategy given the volatility ofthe financial climate
					and re-focused across Rive strategic areas. Strategic objectives were
					built into staff work plans and trustee reporting mechanisms to
					ensure monitoring across the organisation was robust.
Re-branding			UNLT		As part ofthe growth and fundraising plans for the organisation, a re-
					brand ofthe parent charity 'Upper Norwood Library Trust' was agreed
					by the Board to ensure the organisation can operate outside of the
					SE19location and tell a broader narrative ofthe charitable aims ofthe
					organisation in its broadest sense, to sustain local communities and
					libraries.
Board is representative ofthe					We secured a Charities Aid Foundation strategic governance grant to
communities			we serve		support our work in this area and broaden community representation
					at Board level.
					We maintained good governance and communication across the
					organisation. Trustees continued to meet quarterly. A number of
					policies were reviewed and updated. We revised existing HR and
					organisational policies and introduced new ones.
Financial:			Beself-sufficie		nt and sustainable
Sustain	professional			library	With a change of UNLH delivery team, we worked hard to build close
service in the longer				term,	working relationships with Croydon and Lambeth Library service and
working	in close collaboration				their expert librarian team to ensure the smooth running of our
with Lambeth Councils			and Croydon		partner services. There are 68,000 visits tothe Upper Norwood library service per year, which we are delighted to facilitate as one of our
					core charitable objectives.
Diversified		income			Grants &Trusts: Across the year we built new funding relationships
fundraising		strategy		in place	with Garfield Weston, Oxford University, the Asda Foundation,
to meet	our annual			income	London Catalyst, Lambeth Early Intervention and Prevention Grant
targets					Programme through a youth consortium partnership with the
					Norwood Collective. We secured ongoing funding partnerships with
					Big Energy Saving Network, Lambeth and Croydon Holiday Activities
					Fund and Power to Change.
					uts u to «d itr h rh rih
					of regular and one-off hires offering affordable and attractive spaces

to hire for	parties, gigs, weddings,	celebrations, theatre, comedy,
competitions	and choirs.
Events: We	re-started our 'Laughs	at the Library' comedy night in
November.	Crystal Palace Performing	Arts continued as a successful
performance	school in the community, and continued to engage local
children and	young people across two weekly sessions. We delivered
a Community Christmas programme		as well and hosted a new year
'Big Fish Little Fish' Family rave with		a London- wide audience.

Policy gt procedure	Policy gt procedure		review	We embarked upon a policy and procedural review across the
				organisation to build on our foundations and further professionalise
				our working model.
ITgt back-office systems				We began work to consolidate our back-office systems, for instance
				reviewing our digital storage, to ensure we are efficient and effective
				for the future.
Managing the building				We negotiated with suppliers to keep running costs low and
				continued lease negotiations with Lambeth and Croydon including
				discussions to 'make good'/repair.
~pro rammatio			Solidify	our activities and to launch new programmes across
South London
Consolidate co-created chari				S~vi & L
table programme to meet needs ofcommunity during cost-of-living crisis				ESOL: Our valued long term ESOLvolunteers continued to support a number of people with limited English. Their commitment and passion enabled us to support people with English Language skills
				both at a local school and in the community. Participants told us they
				want to learn English toget the healthcare and other support services
				they need, speak to people from different backgrounds, support their
				child's learning, get ajob in the future and to understand more about
				the UK.
				Holida Activities Fund: We delivered Croydon and Lambeth Holiday
				Activities and Food Projects as part ofour children's creative holiday
				camps, providing meals for local children throughout the holiday
				period alongside creative, educational activities. 78% of children
				attending our HAF projects said they learned something new, 67%felt
				more confident, 89%made new friends, 100%ofelt more active, 78%
				learned about healthy eating and 89% would like to use the library
				more.
				cclcLupo:rs u~Lnc LrrLcr d is dr ppn
				community decision-making, offering community members a chance

					to better understand and shape the emerging technologies that will
					be a part oftheir daily lives. The Lab will host five sessions across the
					year on various topics related to Al and its impact on society. The Lab
					is in partnership with the Responsible Technology Institute at Oxford
					University and Orbit - RRI Ltd, funded by the Minderoo programme.
					We delivered our first session exploring artificial intelligence and the
					role it plays in children's lives. 100%found the session interesting with
					44%feeling their expressed will impact change in this area.
					~Wllb i
					Chairs Chat 8 Connect: We developed our chair exercise class for
					older adults to improve their health & wellbeing through exercise,
					connecting with others and vitalsupport services to positively address
					social determinants of health. 91% told us they now exercise
					regularly, 100% had met new people on the project, 75% said their
					health had improved, 91%felt they had improved their wellbeing,
					66%knew about other local activities they could access.
					Venue &Performance:
					~WS:W d d i ~td it td
					are safe, heated, welcoming, kind and inclusive. We supported 606
					individuals as a warm space.
					wl come here quite often to keep worm. I'vefound it very beneficial.
					Thank you. w
					wMy heating iselectric which mokes it very expensive. Ihod to turn the heating offfrom November ond sit with on electric blanket. "
					Communi Outreach:
					Bi Ener Savin Network BESN: We delivered the BESN project
					reaching 442 consumers and 308 frontline staff across London,
					working with 31London wide community partner organisations and
					were the London Regional Lead across the project.
					Cro don Household Su ort Fund: We' re funded by Croydon Council
					to distribute items to Croydon households experiencing challenges
					heating their homes or requiring support with food costs during the
					cost-of-living crisis. In this reporting year, we distributed 99E49food
					and energy vouchers to Croydon residents.
Consolidate		and	revitalise		We offered a varied programme of theatre and performances
annual	paid	events			reaching 914people via our community spaces, and our community
performance		programme		that	ran numerous classes and activities through our space hires. This
is representative ofour diverse communities					vibrant offer has helped solidify our presence as a leading venue
					locally. Our Programme Producer coordinated performance, cultural,
					and creative activities; to build new connections and opportunities for

				the library hub and our community, and to support our	drive for
				sustainability. We continued to build our trading income and explore
				opportunities through hiring ofequipment, rooms in the library hub,
				and our studio space. We offer a licensed bar during events,	activities
				and for hire.
Co-designed/incubated			and	Our partnership with our digital partner, ClearCommunityWeb,
hosted entrepreneurial				continues to provide invaluable opportunities for the organisation to
community	services			engage with digitally excluded adults.
				Our partnership with the Library ofThings enabled the community to
				borrow equipment they needed and support the circular	economy.
				Since opening at Crystal Palace, the total Things borrowed now
				exceeds 7,000!This equates to over E230,000 that has	now been
				saved by residents having the opportunity to borrow rather	than buy.
~pvr ose: Have a tangible				positive impact on local residents and the
communities		we	serve
Review impact		measurement		We continued to request completed evaluations after each	event and
across the organisation				project activities; the analysis ofthese feed into the planning	offuture
				activities. We also complete evaluation reports for funders,	we share
				our impact and the differences we make on our website, through our
				newsletters and with our partners and stakeholders. We	started to
				build on existing tools developed by our Impact and	Evaluation
				Coordinator to monitor and evaluate the full core programme to
				move from a 'project specific' monitoring to a 'cross organisational
				monitoring framework' which will enable us to take	a holistic
				monitoring and evaluation approach across the organisation	to move
				to a whole organisation impact measurement framework.

Statement of financial activities March 2023	(incor	porating an i	ncome and e	xpenditure	account) for	the year en	ded 31
			2023
		Unrestricted	Retaricted	Total	Uttrlntrlcted	Restrtctod	Total
		funds	funds	funds	funds	funds	hmds
	Note	5	5	5	5	8	5
Income from:
Voluntary donations Grants receivable		1443 1,500	109952	~.,443 121,452	4R59 41,040	94,7oB	4659 135'/48
Charitable activities Trading activities Furlough scheme		20,076		87,822 Ro,tr/6	104,221 46,060 41,898		104,2R1 46,060 4,898
Total income		110,M1	109,952	2RO,R93	237,878	94,708	33R,586
Expenditure unt
Raising funds		12542		12,542	13.443		13vt43
Charitable activities		116,918	Bo,yo8	197,626	t78,823	87,310	a66,133
Tradhg activities		14,783		t4,783	5a,835		52,835
Total expendinu e		144,243	Bo,yo8	emh951	245+01	87,310	Bgawttl
Net income/(mpenditure)		(33902)	29244	(+658)	(7,223)	7398	175
Transfers behveeu funds		16,844	(16,844)		(397)	397
Net movement m funds		(n,osg)	12400	(4,6ss)	(7,620)	7.795	175
Recondliation offunds
Total funds brought forward at 1Apnl		243,876	17,315	261,191	255496	9,520	261,016
Total funds serried forward atBtMarch		m6,818	29,715	256533	243,876	17,315	261,191

Balance Sheet as at	31Mar	ch	202	3
						The	Group		The Charitv-
					Note	2023 E		20	2023 f	2022 f
Fixed assets
Tangible fixed assets						4.209	13-9SO			13950
incestm ant in subsidiary company										I
Current assets
Debtors and prepayments Stock					15	21.835 891	30.632 I.o04		21.835 891	30.639 Lsos
Cash at bank and in hand						246.,29	50.019		226729	250.019
Total Current Assets						269455	28 .157		269,255	282057
Liabilities
Creditors: amounts falling due		within		I year	16	(17331)	(Mv	916)	(17.332)	(St,gr7)
Net current assets						252,Isa	24,221		52.123	247.220
Total assets less current liabilities						256.533		61.191	256.533	261,191
Total net assets						256.533	26Licii		256.533	261.191
The fiutds ofthe Charity
Restricted funds
.Junior Library (CP	tdums)					I 013		1,013	I 013	1.013
Croydon Council JLxp						2-096		6.35'	2,096	635
Croydon Household	Support	Fund				158		5.000	158	5.000
Garneld Wesion						12 OOO			IZ,OOO
Lambeth Council -	HAF					1.60O			1.60O
London ('atalyst ZoaZ,'23						-930			2,93O
Oxford Unicersib						2.50I			4.501
Power to Change -	202 /23					3217			3.217
Nonvood Forum -	Healthy	Gipsy Hill						0.9S5		2 9SS
Unrestricted funds
Fired assets								13.950	~09	13950
Power to Change-	Community		Business		Receival			8000		8,000
General funds							221,926		222.+09	2' 1.9 6
Total Charity funds						256,o33	261.191		256,533	261.191

2.Donations
							2023					oss
					Unrestricted	Restricted	Total	L'nrsstricted		Restricted		Total
					f	f
Donations
Voluntari donations					1443		1.443					4,659
Total							2443		4 6S9			46S9
5.Grants receivable
							20'23					1022
					L'nrestricted	Rash mted	Total	Cnretatcted		Restricted		Total
												f
Asda Foendatiea							24100
CAR EES'.CGrant						32.495	38-tpa			ro.-sS
Comps. stirs Local Commnnitl			fend			s. 61	am61
Crotdonconncs-	FLAT					ln.616	~5616			29	95-	9955
Gsrdeht tfmton						IO.OOO	15moo
LamhethConnn1-HAF						l3. oo
Lsalheth Cesate	- tralnl spaces					14mo
Los411.Calalrlt no c ' 3						5 ooo	3000
Rational Llntrrr	Commantnel	fund
Qliord LM I'e hr							9320
Polnrtochangeao 1,							somoo
Arts fhasnttuopr	Trust									-	soo	2 ono
GL4. - HSFA										20,000		o.ooo
tamheth Council-Eslireslrmtan				grartl					4000			4,oeo
Xmnood forum	-Heahhr Gipl1		HSl							4	946	4945
PoesrtoChasse	~ Peer slohnage									16.lao		16.~Io
Power to Change	- Commanin	Besiaess lh nawal							lg,			lg 3
55E- Comas unin	Sosinrss Trade		Up						l.66,		aoo	2.06
Total					\ ooo	109.961	10+52	4l.oao		9+res		lss. as
4.Income from Charitable				Activities
								2023					2022
					Unrestricted	Restricted	Total		Unrestricted		Restricted		Total
										f
Space Hire					51,452		51,452			383HI			38,211
Children's Arts Courses and		Camps			34,912		34 912			59995			59 995
Adult Performing Arts Courses					689			689		5,111			5,111
Other educational events					59			59		484			484
ESOLclasses					210			210		420			420
Total					87,322		87,322		104,221				104,221

				2023			2022
		Unrestricted	Restricted	Total	Unrestricted	Restricted	Total
		2			2		3
Equipment	Hire laOther Services	6,966		6,g66	6,219		6atg
Events and	bar	12,392		12,392	39,762		39762
Consultancy
Other sales		719		719	79		79
Total		20,076		20,076	46,060		46,o60

				2023			2022
		TnrestLtued	Re uicteu	Total	i:nrestricted	Restricted	Total
lhrect costs					96		96
Supportcosu	9	1'ra 1		12.3 1	1334
Total		1 .342			13443		l3 443

								2023			2022
					Note
						Unrestricted	Restricted	Total	Unrestricted	Restricted	Total
											f
From grants:
Lambeth Council		- HAF					11,6oo	11600
Lambeth Council		—Warm Spaces					1,000	I000
Croydon Council		- HAF					11,520	11,520		18,628	18,628
Croydon Council		- Household	Support Fund				4,842	4,842
Asda Foundation							2,000	2000
CAB BESN Grant							28,008	ag,oog		ao,758	ao,758
Co-operative Local Community				Fund			2,261	2,261
Gargeld Weston							3,000	3rooo
London Catalyst		2022/23					70	70
Oxford University							4,879	4,879
Power to Change		2022/23					6,583	6,583
National Lottery		Communities	Pund			1,500		1500
Norwood Forum		- Healthy Gipsy		Hill			4 945	4945
Power to Change		-Commuaity	Business Renewal			8,0oo		g,ooo
Arts Philanthropy		Trust							24,000		24,000
Power to Change		—Peer Brokerage								16,120	16,120
GLA - HSFA										20,000	20,000
SSE-Community		Business Trade		Up					6,500	1,150	7,650
Croydon Council		Cultural Grant								4,000	4,000
Power to Change		-C-Ig Emergency			Support					3,007	3,007
Arts Fhilanthropy		Trust								2,500	2,500
Power to Change		- Community	Business Renewal						7 373		7 373
Local Voluatary	Partnership		Grant							750	750
Arts Council —All		Alone Together								311	311
Croydon Council		Virtual Conaections								86	86
						9,500	So,708	90208	37,873	87,310	125,183
Direct expenditure		on other charitable activities				8,457		Svt57	47,523		47 523
Support costs					9	g8,961		98,961	106,772		106,772
						116,918	So,yo8	Ig7,626	192,168	87,310	279,478

					fgn 0 (Pet )	s. 3 o' 8:	2023	2022
						(t Ã
							Total	Total
							8	8
Note
Peuple costs —staff, consultants,		volunteers	8,024	32 095	32,096	8,024	aum39	78,370
Library Building facaitles			2,105	8,420	8,421	2,105	21,051	30,603
Marketing	arcommunications		600	2,400	2,400	600	6,000	1 454
ITand other oface costs			1,317	5265	5,266	1,317	13165	9 352
Governance			325	1,299	1,298	324	3,246	13,687
			12,371	49,479	49,481	12,370	123,'701	133,466

10.	Staff costs
		2023		2O	2
		Group	Charity	Group	Claarlty
		f'ooo	f'ooo	f'ooo	f'ooo
Wages	and salaries	xao,6as	aao,6x7	I41,898	141,898
Social	security costs	4,643	4,643	6r)70	6,57o
Other	pension costs	",824	2.824	31375	3375
		lag,o84	I1Syo84	I511843	151,843

		Saddles	tpo(dre			aaibuod	lTe(are
		\alpen're	nod AV		2022	llapee'Ia	eml AV	2022
		.Iaeatl	Satdpmeal		Total	.alelotl	TA(moment	Tetol
(Tet(a(pment
Colt orvalaotioa
.'I IADII'.		24000	36.2	"	40& 2	2440G	0.)l' 3
Additbnl			-GIS		S.GIS		6.969	6969
Dbletob
Atltxorcb		4.000	69		42490	000	36.2-	40.2
.Accamalated	depreriation
.At IApni		It6.00D)	jtn -	DI	(edana)	(S.OGO)	(6.6!n)	!34693)
Depreciotbn!Drtta coaea Iee.		IS.GOO)	(4,i 30'I		(m.SS9)	(S.GGG)	j .631)	j0.633)
Dbpeteb
Atll votes		(24.000)	Itedst)		(SS+SI)	(36.0oD)	(IG Sm)
xetbooklalae
.At -. IUarcn							3020

				The Group	The Charity	1he Group	'Ihe Cbarits
				2023	2023	2022	2022
				f	f	8	f
Accounts	Receivable			2,;48	aiy48	2v,250	27.250
Grants Receivable		- CAS-BESN		ll/0 20	IL020
Prepayments				S,o6,	S.o6/	3384	3,384
				an835	24835	30.634	3o.634
16.Creditors:		amounts	falling due	within one year
				The Group	The Charter	1tte Group	1he Charity
				2023	2023	2022	2022
					f
Amounts	due to the subsidiary		companv
Accountspavable				2., ' /		939l	939l
83IRC				22l48	2.SSS		4.231
Accrual c				8,o50	sar5o	t~ 248	li248
Deferred	income			3651	3.65	4.040	4,040
				rent	res

The Group 2nd the Charity	The Group 2nd the Charity			.At ~	Aprg 2022		Incoming resources	Outgoing resoin'ccs	Outgoing resoin'ccs		Transfers		At gt Starch 2023	At gt Starch 2023
Restricted Funda
Junior Library (CPIcimi)					1,0I3								1,013
CASBEBHGrsnrs							38 495	(Fg.oo8)			(10.482)
Croydoc Comicii HAF					635"		i0.6i6	(m,sco)			(6,35 . )		c,ocl6
Cmydon Household guppon	fund			hooo					(6842)					108
GLA - HSFA
Horivood Forum ~ Heaiiby Gips& Hill									(4945)
Po s to Change - Peer Broinisgs
A us Cou ceil - /a&Alone Together
Cmydon COI(d- 9Ccani - tnirrusl Coonenioai
Aads I'oundat ion							.000		(s,ooo)
Co operative Community Fund							2, 6i		( 261)
Garfield 'I'I'enon							io 000		(3,00o)				I .Ooo
Lambeth Council- Kcf							il,soo	(I .Oon)					1.6oo
Lambeib Council- trsnn spaces							1.000		(I,OOO)
l.ondoc Gita)Fit oas/ 3							3.000		("o)					.930
Giford 1ni 0 «Iy							9+Bc		(48 9)				4.5o1
Po "sr to Cbsage -*oss/23							IO,OOO		(6.583)					QI
Totnl Resttleted Funds				I	315		109952	(Bo.yoa&			(16.844l		29	15
Linmsntcted Fuads
Fn dAlit'n				i3950			J,ms	(	2,059&
Poaer to(hmge ~ C m it		Busiaeis Ease el Fuad		8.ooo				(S,ooo&
Rational Loner& Communities		Fund					1,000		(I.ooo)
General fuadi
Tarsi Ltnrssntmed Funds				243.8 6			Inl.341	I.I44243)			16244		6218
Foist funds				261.10		~22Ct ~		~(2	~)
														AtSl
Thuernap mid thnchalicp					Al aApril nn '12								Sgmnh goal
Rcsttmtnd gnn iil'
oo&'Coucouucgclgmm G.alt JDDDIFLgaary (o"Htgcs& LocaiIohmmry panaenhe Craig					4 coo 'C 'I				u,cooit acr					LCF
ponerco haec c19nne	slue" gugpon								11oc
555-ccomunnyhitmest	age(T		~nnsumhconsuhmt				4GC		(i,iloi
Ans p&ulaadausy Tmit							I CCC		1,	Cc/
CA5SLSNGtatL							IO			55&
~&doncouucat&IAF									(15	515&				6;4-
cmydoo Househobi suppon	pun!												I,GGO
GLA - )GFA							I0,COG		(so,cco)
Hu. toad Fonua. Hoed&& Gpiv Hig							4.94'
pone. cochange - Pee.Batbomge							16.11C		(16,11oi,
JLOcoaDci -AHAhue'xbgnhe												\I
oovdoncord-Ipamnt- Ignn(coanecnomi										C55)		06
Tntal Restricted Sands					9,4st		9(.-GE		(5".Eso)					1st
Lmrascriccad pnads
F&295Alla I					IS611		6 969		(11.631&					9co
Llnibsth Colgt C5.)ail pad1	I;	le sant 2hclaeil rtam H5					24.Ooc		(14.c00)
pc sacro claage - communa)'		Dante& poimwa! nga(					155"5
555 - Commumn. Suineil tinge (T Geasmifumh TotaluDre5ttlctCd panda					4.555 14L496		I.56 xl(IE 15-.8-5		(6 E.oo) ~,. (245.*G)		~(v	2)	~sr 1 6 45.5W
					tgcoi6				15124 I)				161.191

							2023	2022
The Group			Unrestricted	funds	estricted funds		Total funds	Toralfunds
						E	E
Rxed assets - ITequipnunt							4409	139511
Fixed asset investments
Current assets			239.740		29	15	269I55	282.157
Creditors: amounts	falsna due uithin	1year		(17.331)			(toast)	(36916)
			226,818		29715		256533	261.191
The Charity			Unrestrictedfunds		estrictedfunds		Total funds	Total funds
				E		E	E
Fixed assets - ITequipment				4 409			4.409	13.950
Fixed assetinvestments				1			I	1
Current assets			239.v40		29.715		269.454	282,15,
Cred itors: amounts	fallins due trithin	1year		(1. 332)			(17.332)	(34,917)
				226,818	29.715		256.533	261.191