2023-03-31-accounts

hoalthwètch Shropshire Healthwatch Shropshire {A company limited by guaranteel Trustees, Report and Unaudited Financlal Statements For Ihe Year Ended 31st March 2023 Charlty number 1151343 Company number 08415314

htalthwitch Shropshire

A company limited by guarantee

Contents

Page

3 - 4 Reference and administrative information

• 5- 23 Trustee's Report for the year ended 3l5t March 2023

• 5 • Chair's statement

• 6 • Our aims and objectives

• 7 • Achievements and performance

• 17 • Independent Health Complaints Advocacy Service

• 18

• Financial review

• 19

• 19

  • Plans for future periods

  • Structure, governance and management

• 23 • Responsibilities of Board members

• 24 Independent Examiner's Report

• 25 Statement of Financial Activities

• 26 Statement of Financial Position

• 27 - 33 Notes to the Financial Statements

2

hoalthwètch Shrop5hire A coms)ony Imiled byguctrantee Reference and administrative information Charify name.. Healthwotch Shropshire Chorify regi51ration number: 1151343 Company regsstration number: 08415314 Registered Office and operalional address: 4 The Creative Quarter Shrewsbvry Business Pork Shrewsbvry Shropshire SY2 6LG Board of Truslees Vanesso Ba￿ett. Cha Michael Terrence Harte, Deputy Chair Iresigned 20109120231 Richard Amos lappointed 20103120231 Mark Lacey steve Price Frederick Dovid Voysey Denise Walker Robert Douglos Welch Anne Wignall Secretory Sue Homden ITesigned 16108120231 staff Teom Chief Officer Lynn ca￿eY Brian Rapson Alli Sor)gster-Woll Information Officer Enter & View Officer and Heallh Complaints Advococy Coordinator Adminislrative Officer Patricia Mclnne5 Community Engagement Officer Community Engagement Officer Anne-morie Fleming Rachel Cox (Left 03111122) (Joined 24110122 initially through Ternp ogencyfor3 monlh5J

healthwètch Shropshire A e<ynwny h'miled by guarontee staff Team- conffnued Community Engagement Officer (Minority Kate Fejfer Groups) Communication and Involvement OfFicer Fixed term controct 10 31103123) Elizabeth Florendine Independenl Examlner TCA Ishrewsburyl LLP Third Floor 21 Sl. Mary's Streel Shrewsbury SYI IED Bankers Natwest London EC3P 3HX Contact detall$ Telephone". 01743 237884 Fox: 01743 342179 Email: [e-mail] Website.. ww.heollhwatchshropshwe.co.uk Twitler.. @Hwshropshire Focebook: http'.//ww.facebook.comlHealthwalchShropshire Inslogram: hltps'.Ilwww.inslagraM.comlheo￿hWatchShropshIreI

hoalthwètch Shrop5hlre A compony llmrfed byguaranlèe Healthwatch Shropshire Report of the Board for the year ended 3151 March 2023 Th8 Trustees who are also drector5 of the chorty for the purposes of the Companles Act 2006, presenl theiT Teport with the financiol slatements of the charity for the year ended 31 Morch 2023. The truslees have adopted the provisions of Accounting and Reporling by Charities: Slotemenl of Recommended PraCt￿e applicable to chaTlties preporing their accovnls in occordonce wth the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021 leffective l January 20191. Since the charitable company qualifies as smoll under section 383, the Strategic report required ol medium and large companies under The Companies Act 2006 Islrategic Report and Directors Report) Regulations 2013 is not required. Chair's statemenl for the year ended 31$t March 2023 2022-2023 marks a significont onniversory. Heolthwolch is l O yeors oldl At the beginning of 2023 we were delighted Ihal Shrop5hire Council expre$5ed Iheir confidence in our work by awarding Heallhwatch Shropshire the contract foT Ihe next 3-5 yeors. Other headllnes: We hove olso been fortunole in atlrocfing Iwo new Board Tiustees. to widen our iepresentalion of the people of Shropshire and refiesh our aclivllles with new thinking. We leomed a greal deal from investing in o temporary new role of Community Engagement Offficer wth a focus on developing relationships with communities thot are not often heord Ipoge 131- Shropshire. being predominantly rural and with only 5% population who are nol white Brilish, hos small pockets of these minority grovps spreod out across the county. We were in contact with the Shrewsbury Inter-Faith Forum and Muslim. Greek. Japanese. Polish, Ukrainian, Filipino individuals and groups. We heard about the internal and external borrieY5 for them in o¢¢es5ing the core they need ond have been oble to raise these wilh the most oppropriote organisations delivering health and social core ocross Shrop5hire So address them. One of the highlights of the yeor for me w05 our Annual Event held al Shrewsbury Town Football Club. 'One Chance, Ipage 91 broughl together the public ond professionals to talk about work being done in Shropshire to gel care right for people towards thè end of lile. Vanessa Barrett Ichair of Heallhwotch Shropshirel

healthwètch A ¢i)mrthy lirnlted bygvcyunlee 'In the las1 len years, the heallh and social care landscape has changed dramatically. but the dedicolion of local Healthwotch hosn't. Yovr local Heallhwctch h05 worked tirelessly lo make sure the views of local people ore heard. and NHS ond social care leoders use your feedback to make care belter." Louise Ansori, Healthwalch National Director Our alms and objectlves InlToduction The Health and Social Care Act 2012 eslabli5hed Healthwatch os the independenl consumer chompion for health ond social care in England. with a local Healthwatch in every Local Authority areo in Englond. Our role 15 to ensure that local decision makers and heolth ond care services Put the experiences ot people ot the heort of their work. Everylhing we say and do is inlomed by our conneclion lo local people. Our 501e locus is on vnderstonding the needs, experiences ond concerns of people of all ages and bockgrovnds who vse health and social core se￿ice9 and lo speak out on their behalf. From 1st April 2016. Healthwalch Shrop5hire IHWSI has also held the contract foi the Independent Health Complaints Advococy SeThice IIHCASI for people who receive NHS 5ervice5 in Shropshire ond for Shropshire residents who receive NHS services outside the county. Al the end 012022 we were notified thol we had been successful in our tender to conlinve lo provide the Heollhwolch Shropshire and the IHCAS seNices for the nexl three years. with Ihe possibility of an extension until the end of Morch 2028. Purpose and olms The pvrposes of Healthwolch Shropshire are sel out in the Articles of Association: To provide informotion and odvice to the general public oboui local heolth ond sociol care services To make Ihe views and experiences of members of the general public known to heolth and social core providers To enoble local people to hove o voice in Ihe development. delwery and equality of acce55 to locol health and care services and facilities. ond To provide troining and the development of skills for volunteers and the wider communily in understanding. scrvlinising, reviewing and monitoring local health ond care services and facilities.

healthwètch ShTopshtre A comwny Imiled by gijorontee Bosed on the Articles and guidance from Healthwatch England IHWEI, Heallhwatch Shropshire IHWSI has detemined its own purpose: To be the recognlsed Independenl voice ofthe people ol Shropshfre In 3eekln9 lo Imwove Ihelr expwlence ol Heatth and Soclal Care servlces. Achlevements and performance Review of activltles The followng Sections highlight Ihe achievements of Healthwolch Shropshire in 2022- 23 ogainst the stotutory octivities for Healthwatch in the context of Shropshire and rep(Jls on the Independent Complaints Advocacy Service. Tho oighl statvlory aclivities of Hoallhwatch Slyopshire (we: Promoting and supporling the involvement of local peopl8 in commissioning. provision and scrutiny of local care services Enabling locol people to monitor the slondord of provision of local core services ond whelher ond how local care services could and oughl to be improved Oblaining the view5 of local people regording their need for. and exp8riences of. locol care services and importanlly to make these views known Making reports and recommendations about how local care serrfices could or ought lo be improved. These should be directed lo commissioners ond providers of care Services ond people responsible for manoging or scwlinising local care services and shared with Healthwalch England. Providing advice and informolion about access to locol care servlces so choice can be made abovt local ctJe services. Fomivlating views on Ihe 5tandaid of provision and whether and how the local care services could and ought to be improved: ar)d sharing Ihese view5 th Heolthwalch England. Making recommendolions to Healthwalch England to adV￿e the Care Quality Commission to conduct SP8cial reviews or investigations lor, where the circumstancesjustify doing so. maknng such iecommendations direct lo the CQCI: and to make recommendations to Healthwatch England lo PL)blish reports about issves. Provlding Healthwatch England wth the ntelfftgence and inslght it need5 to enable it lo perform effectiveW.

hoalthwètch Shrop5htre A comwnylTrwteLI bygwranle& When ogreeing our priorities each year and identifying relevant project5 Ihe Boord ol Trvstees for Healthwatch Shropshire demonstrates due regard for the Charity Commission's public benefit auidance and ensures our aclivities cenlre on the vie and experiences ol the peop5e of Shropshire of health and social care services. These views ore then shared directly with providers and commissioners, or included in our public reports, With Ihe oim of them being used to influence ond inform service design and improvemenl. At Healfhwalch it can be difficull to show the impact thal we make within one finoncial year as, quile often, the difference that we moke does nol happen stroight away but over o period of time. Over the next seclion we follow the structure required by Healthwatch England to describe some case studies of key projects we have undertaken Ihis year and the impoct they hove hod. We rep(Yt on our additional activity under the Independent Heolth Comploints Advocacy SeNice for 2022-23 Isee poge 171. Our year In revlew How we hove engaged and $vpported people Reachlng outr. 2,019 people shored their experiences of heallh ond social care seNices with us, helping us raise awareness ol issues and improve care. Thrs represenls a 200Yo increase on 2021-2022. 2.463 people came to us for clear advice and information about topics such as mental heolth ond how to find an NHS dentist. Publlshlng ovr reports: This year we published 9 reports about the improvement5 people would like to see in heolth ond social core se￿iCe$. Our most popular report wos "Colling for on Ambulonce in an Emergency" which highlighted the slrvggle5 people faced when seeking urgent help. Getting people Involved: In 2022-23 we had 22 outstanding volunteers who gave up 137 days to make core better for our community, an incre05e of almost 50 days from last year. How we've made a dhlerence thls year Sprfng We lounched our 'Yovr care. your way, campaign to promote ond explore people's experiences of the NHS Accessible Information Standard. We started lorgeted engagement lo reach people fTom minority groups across Shropshire lo raise our profile and hear Iheir views. Svmmer Patient experience of calling for on Ambulance helped local NHS implemenl a pilot scheme to provide help for those who experience falls in the community le.g. in their own homel Isee page 101. Experiences of psychological services and patient suggestions for improvement were shared wth NHS to help them develop 5ervice5 (See page

healthwatch Shropshire A ccffipony Imile£l by guorontee Autvmn Palient5 told us about experiences of seeking GP refetro15-, the locol NHS wi oddress the issues raised in Ihe recovery plan they ore developing. Our Chief Officer started working with Ihe NHS locally lo create on Experience of Core group lor people with lived experience. nter Shoppers in local morkets told us Iher conceTns.' these will help to develop the Joint Strotegic Needs Assessment of future heolth & wellbeing needs in Shropshire. (See poge 121 As port of the ongoing 'Because we oll core, Heolthwotch compaign we visited libraries and community groups to encourage older people to share their experiences of services dvring winter with vs. Listening to your experiences Services can'l make Improvements wthout hearing people's views. Thal'5 why over the lasl year we hove made listening to feedback from all areas of the community o piiority- This allows us lo vnderstand the full picture. and feed thi5 back to services lo help them improve. Case Study I". Encovraglng conversatlons on End-of-Llfe Care We held our onnval event - 'One Chance: Conver50tion5 ond information on death and dying, in May 2022 focusing on End-of-Life Core IEOLCI and, in particular. on Advance Care Plonning. It wa5 held at Shrewsbury Town Football Club and attended by 79 professionals, volunteers and members of the public. Ovr aim was to shore the experiences of care highlighted in our reports as well as to encourage conversations about End-of-Life and raise awarene55 of Ihe practical benefits that Advonce Core Plonning IACPI can have lor people, their fomilies ond the professionals working in this area of care. Prior to our event. we otlended Library engagement events across Shropshire to promole it. We leamed up with professionals ocross Ihe Integraled Core System IICSI who speciolise in EOLC and ACP includirig Shrewsbury and Telford Hospital Trust and Shropshire Community Health Trust lo roise aworer)e55 of wort being done to improve people's expeiiences of EOLC. 37 people hove watched the video of our event on YovTube - QDoQbL nc conversations ond informalion obout deoth and d in - YouTube Attendee, One Chance event "The presenlation yesterdoy was really good. Exactly whal I hove been talking to corers about. The speoker5 spoke Ihe right longuoge. Thank you Heolthwatch lor bringing us all together."

healthwètch Shropshire A compony Imite(I by gucrrmtee Visit our website lo read our End ol Life reports: riences of End ol Life and Palliotive Care Services in Shro shire Heallhwatch Shro Shire 2020 eriences of out of hour5 Palliotive Care in Shro H Ithwatch Shro shire 2021 shire Telford & Wrekin Whal dlllerence dld thls mak•7 Our Chief Officer now attends the ICS System End of Life Steering Group where one ol our guest speokers from Severn Hospice fed back thot, as o result of nelwc¥king at Otjr event. they were arranging End of Life Troining for the Ambulance SeNice ond Midlonds Partnership Menlol Health Trust. We now have sUPPOrt from organisations Tepresenled on Ihe End-of-￿fe Sleering Group for any future work lo gather people's experiences of care, including helping v5 lo speak to individvals. their corers and groups known to Ihem le.g. support grovpsl. Attendfre. One Chance ev•nl 'It was incredibly interesting ond great to hear how much the different caregiverg wont to work in collaboration to improve Services for peop￿. Thank you for an informative olternoon. Case Sludy 2: Prompllng acllon lo address ambulance delays and falls In 2022 we heard from 168 people in response to our call lor experiences of colling for an ambulonce in an emergency. Ambulance delays is a complex. whole system issue so we osked people lo lell us about their entire experience from calling I I l or 999 through to their di5chorge from hospital if they wefe admilled. We heard obovt long waits for ambvlances and to be admitted lo hospital. We olso heard from people living in rural ar)d i501aled communities. including those without Iheir own transport, focing long Irovel times. Member of Ihe Publlc -Whi15t my wife wos never at risk of dying. spending 14 'A hovrs on Ihe floor is not a pleosonl experience. being unoble to move. to go lo the loo or get remotely coml¢)rtoble... io

hoalthwètch S￿OpShIre A corwny linitr￿ by guorantee Key Flndlngs Inclvded: l. People lold us that Staff were often kind. caring. helpful ond professional 2. 42% of people who had called an ambvlance due to a fall waited over 6 hovrs on th8 floor. 3. Long hondover wails ot A&E meonl thol ambulance call limes were not otways mel and people105t loved one5 who they befieved would hove survived if the ambulance had a￿1Ved sooner. 4. Ongoing Issue5 around discharge meant that people were slaying in h05Pltal longer than they needed to. Whol dlfference dld thls make? Ovr Chief Officer shored inilial findings wlth the Shropshire Integrated Ploce Partnetship Board. Al thol lime Ihere wos not a Falls Palhway in Shropshire and Ihi5 Iriggered sloff across Ihe ICS to put one in place.. "some very direct action came from that which was realty positive., IHead of Joint Partnerships for the ICB orsd Public Health. In response to our Teport providers lold us about Ihe sleps they are laking to reduce ambvlance delays and improve care. including creating Rapid Response Teams. an Acute Assessment Floor at the hospital to reduce pressure in the Emergency Department and creating vwtual wards to enable people to receive acute care in the community. Our report wos quoted in a House of Lord5 briefing to the GoveTnment requesting they convene the COBRA committee regording the delays in emergency care nationalty. Chlel Executlve of NHS STW "The report 15 hard h¢tting and 50 It should be. This is nol fixed bul I want to recognise the visibility ond importance of Ihis report in supporting the work we are doing." Four ways we have made a dlfference for the community Throughout our WOTk we golher informolion abovt heollh inequalities by speaking to people whose experiences oren't often heard. l. Asklng students about thelr heallh and wellbelng needs In January 2022 we were contacted by the Vice Principal from Shrewsbury Colleges, Group ISCGI as all exlefflal health wellbeing seTvice5 ceased during the pondemic and students want to speak to relevant professionals. In September 2022, we spoke to new and existing students during freshers, week to understand their needs and Fyeferred meth¢)d5 of contoct from seNices. e.g., text messages. li

hoalthwètch A corrwny fimited by guoronlee We shared what we heard wth the Director of Public Heallh and Director of People al Shropshire Council under the prevention ogendo of the ICS. We rnet with agencies. including the school nursing team, drvgslolcohol, Enable and Shropshire Youth Forum who were all keen to engoge. We olso signposled the SCG to Ihe National Children & Young People and Young Adult Suicide Prevention T¢xJlknl. 2. Brfnglng experfen¢e$ of P$y¢hologl¢al Theruples lo Ille It's important for services to see the bigger picture. Heoring personal experiences ond the impact on people's lives provides them with a better understanding of the problems. In February 2022 at the request of the Mentol Health Commissioner lor the Shropshire, Telford & Wreknn NHS Clinical Commissioning Group (now ICBI we worked th Healthwatch Telford & Wreknn to gott)er experiences of Improving Acces5 to Psychological Therapies IIAPTI services acr055 Ihe county. We creoted a suryey and osked people how Ihey thought the serv￿8 could be improved bosed on the involvement they hod. We publish8d our report in July 2022 Ps rvices in hro hire Telford Wrekin Healthwalch Shro shire We made 13 suggestions for improvements from the pvblic. The clinical lead from the seNice at Midlonds Partne￿hIp Fovndolion Tnjst said: 'All commenls will help shape ovr services. ￿0￿1ng lessons from both the positive and negative expeTiences.' 3. Presenttng our r•port on Monlal Heallh Crlsl$ Serrfices for Chldren and Young Poople (CYP) On the 4th March 2022 we were approoched by the Stotvlory SofegvoTding Business Partner for Shropshire ofler our report, Mental Health Crisis Services lor Children and hr hir thw hr hire, 'reinlorceldl their concerns, about the services ovailable lo children and young people and difficulties accessing them. This lriggered a challenge event across both Local Authority areos including all providers of CYP mental health services and support in Shropshre and Telford & Wrekin. On 13th Jvne 2022 the Chief Officer presented our findings to the Challenge Evenl. On th8 1 llh May ￿22 we ye5enled ovr findings, recommendations ond service provider responses to the Health and Wellbeing Board. 4. Broadenlng our reach by attendlng markets ¢xross Slyopshlre In Jonuory 2023, we started visiting market halls across Shropshire to undersland iflhow experience5 of services varied ocr055 the counfy. 80Yo of people told vs they were particulorly concerned obout Iheir Iccal seThices. including= access to their GP, urgenl and emergency core, denlistry. care al home ond hospital care and treatment. Our report Shro shire Markets- Whol ore ou concemed obout? Heolthwatch S￿￿Shire conlinues to be vsed to inform our work about inequalities. including highlighting rurol inequalities. The Direclor of Public Health said 'whal yov told u5 will 12

healthwètch Shropshlre A ¢Cr￿n¥ fimiled by guorontee be vsed as port of the evidence bose for Ihe Joint strotegic Needs Assessment IJSNAI, and 'infomi the commissioning and the development of services ond octivities to oddress gops in needs ond ensure Ihe IJSNAI reflects locol priorities and whol matteT5 to local residents., The ST&W NHS said our finding5 'wiII be fed inlo the ICS Joint Five Year Forward Plan and will inlomi service improvement plans in the coming five year5., Hearing from all communllles Over the post yeor we have worked hard to make sure we heor from as many people as possible within our local oreo. We consider it importonl to reoch oul lo the communities we hear from less frequently, to gather Iheir feedback and make sure their voice is heard and services meet their needs. This year we hove reached difterent communities by: Appointing a second Engagement Officer to temporarily enhance our existing leom. specifically to build rebfvonships with communities less often heard from Worked with Shrewsbury Colleges Group to speok to their sludents oged 16+ about the 5VPPOrt Ihey need for their heallh and wellbeing and building on our links wth Ihe South Shropshire Youth Forum Going out into morket lowns across Shropshire lo hear direct￿ from people living in different oreos of the county obout their experience5 of accessing health and care Meeting with people with o ronge of disobililies lo vnderstond their experience of the NHS Accessible InforMat￿n Stondord. Challenge$ experfenced by mlnorlly group5 According to the latest dota. 51¢ of the population of Shropshire aTe not white British. These people live acros5 Ihe county ir) small groups. sometimes alone. Many of Ihese people are in WO￿ or educotion ond $0 it is important to go ovl into their community and join community events to engoge wth them. During 2022-23 our Engagement Officer for min￿lty Grovps mel wth the Interfoith FoTum. faith groups ond residents including those from black Coribbeon. Muslim. Greek. Jopanese, Bulgarion. Polish, Uklainian ond Filipino backgrovnds to raise the profile of Heollhwotch Shropshffe, explain the services we offer ond hear their views and experiences of accessing health and care. The people we heard from reported language baThiers. difficulties understanding syslems and services, e.g. acce55ing care ond treatment. We heard about the hidden i55ue of domestic violence in some communities and cultural difference5 thal often prevent people from feeling they con speok out. 13

hoalthwatch Shropshire A compony limited byguorontee HlghlE9htlng the commvnkatlon needs of pegplo vAlh di$abKthes ond ¢ognltlve Impalrment PerJon wllh Nyed experfence "I want to read my result letters myself ond I don't wont to osk for help" As part of Ihe 'YourCoTe. Your Way. compaign by Healthwalch England we mel with people with acquired broin injuries le.g. Stroke) and visited eight communlfy groups. including groups for people with sight loss and hearing impairmenl, learning disability and autism ond Iheir corers. None of them had been made aware of their rights under the Slandard by protessK)nals ond al shored the impocts on Iher health and wellbeing of nol understanding their heollh and care information. We aT8 presenting oui report lo the Heolth ond Wellbeing Bocrd in June 2023. Encouraglng more older people to share the* experlence$ We suppcrt8d Healthwatch England's campaign for #Becauseweallcare Phase 2 and engaged wilh older people to osk for Iheir feedback on local health and social care. We attended two knit and natter group5. one in noTth Shropshiie and one in the South, a Memory Café, a Dementia support group and fv40 coffee momings run by local home care providers fu their older clients. We tolked to people obout the importance of providing their feedback on 5erviees ond gothered their comments. A spollight report highlighting the themes from this engagement ￿ being produced. Enler and View 2022 Saw Healthwatch Shropshire relurn to Enler & View activily vndertoking visits to care homes and three lo Wards at Royol Shrewsbury Hospital IRSHI. Our programme of vi%ts to RSH was prompted by comments from the public about commvnicotion, hydrolion ond ossistance wilh meals. We went to the Wards to observe and speok to potients and visitors about these aspects of the service they were receiving. Restartlng our programme During the pondemic. and the pause in our face-tt>lace activities. we lost some long-standing volunteers who decided they didn't want lo retum to Enler ond View or had picked up other volunleering and no longer had the time. We inducted two new volunteers this yeor bul one attended troining ond then could not continue due to family commilments. All Authollsed Representotives ond new volunteers hove 14

healthwètch s￿OpShire A company knFNted byGxJuonlte attended Enter and View troining this year.. we felt that this was an important refresher for those who hod nol done visits for years. Volunteerlng We're supported by o leom of omazing volunteers lincluding our Boardl who are at the heart of what we do. Thonks to the￿ eftorts in the community. we're oble to understond what is working and what need5 improving. Thls year our volunleevs: Visited commvnilies to promote Heolthwolch Shropshire and the services we provide. including the Independent Heollh Complaints Advocacy Service IIHCASI Collected experiences ond supported their communities to share their views Carried out Enler and View visits lo local Se￿iCe$ lo help them improve Supported local NHS hospitals with PLACE assessments IPatienl-Led Assessmenls of the Core Environment). Board Re¢Nllm•nt Fundlng (see page 181 In September 2022 we applied to Healthwatrch England to receive funding ond occess to their Board Recruitment ProgTomme led by Getting on Board. We weTe nolified that we had been successful in October and the tsoining was attended by a sloff member and the Choir of our Boord.11 enabted us to.. Updale our Skills Audit ond develop a Skills Motrix for the Board to holp u5 see where gaps are in order lo larget our recruitment. We shared our materials with the Heolthwotch Nelwork. Redesign our publicity materials and use this lo updale our website. Improve our Board Recruitment Pack to moke the application process as accessible and informal as possible to encouroge people to join the Board who might not otherwsse consider it. Proactively recTUit to the Boord ond o new member was elected lo the Board in March 2023. 15

hoalthwètch A company &mpted by wortsntee The way we work Involvemenl of YO￿nteerS ond lay people In our govemance and declslon-maklng OUT Healthwatch Board consists of eight member5 Iwe can hove up lo 121 who work on a voluntary basis to provide direclion. oversight and scruliny of our aclivities. They meet in public and ensure that decisions about priority areas of work reflect Ihe concems and interests of our diverse locol community by drowing on information from the fovr sv￿ComMIttee$ IBusiness, Intelligence. Enter & View ond Engagement ond Motkelingl. All of our volunteers hove the option to join one or more of the commillees and apply to be a member of the B¢)ord. Throvghoul 2022123 the Board mel four tlmes and mode declsions on matters such as our work programme and budgel. It glso hos on importanl role in monitoring our performonce. Methods and $ystem$ used across the yeai k) oblaln people's expetlence$ We vse a wde ronge of approaches to ensure Ihat 05 many people as POS5ible have the opportunity to provide us wilh insight about their experience of using services. During 2022123 we have been oble to return to speaking to people face-tc foce at stands and events and attending community groups and forums. We are available by phone four-days a week and people can email us, use the webform on Ouf website and direct message us through social media. We conlinue lo promote our Freepost address and have devebped o new postcard. We ensure that the onnual report is made avoilable to as many members of the public and partner organisations a5 possible. We will publish it on our website and share it with people signed up to receive our newsleller ond vio sociol media. Re5ponse$ lo recommendallons All providers delivering services in Shropshire responded to our requests for informotion or recommendations and these were added to our rep<Yfs under the section Service Provider I Commissioner Response. There were no issues or recommendations escalated by us to the Heolthwolch England Committee. We have asked them lo consider exponding thew occessible informolion compoign to include reasonal￿e adjustments. Taklng people's experlences to declslon makers We ensure thot people who con moke deci5ion5 about services heor obovt the insight ond experiences that have been shared with Us. In our local authority oreo for example we take infomiation. reports and presentations to the Shropshire Health and Wellbeing Board IHWBBI, Shropshire Heotth ond Adult Social Care Scrutiny Committee of Shropshre Council ond the Joint Health Overview Scrvtiny Committee attended by elected members of Shropshire ond Telford and Wrekin Councils. We hove received an open invilotion to take all of our reports to the Shropshire HWBB and Inlegioted Place Parlnership Board IShlPPI of the Inlegraled Care System IICS). os well 0$ the ICS Quolity ond Performance Committee attended by all provlder orgonisotiow across heallh ond sociol core. 16

healthwètch Shropshire A ccryony knted by worantee Independent Health Complalnts Advocacy Service (IHCAS) Heolthwolch Shropshire provided the Independent Heolth Complainls Advocacy Service IIHCASI for Shropshire resident5 ond those using Shropshire NHS services for a 71h year in 2022-23. We olso succe55fully relendered lo provide the service for another &5 years. 2022-23 wos our joint busiest year for IHCAS with 122 people contocling us for guidance or support wth moking ther complaint: Ihe same nvmber as last year. We provided 26 people wllh an Advocate. helping Ihem to pul their comploints in writing, supporting them lo feel heard in complainls meetings. and chosing up responses on their behalt. The lop 5 servlces peopl• wore ¢omplalnlng about were." Hospitols1591 GP$1251 Commvnity Mentol Health Teams191 Ambulonce$151 Dentists141 The top 5 l¢pl¢$ ol ¢omplalnt were: Quality of treatment1401 Staff altilude1241 Access to a service1231 Diagnoslics e.g. Misdiagnosis1221 Communication119) 17

healthwètch Shropshtre A crnipany Imited bygLKmn Financlal revlew a. Prlnclpal fundlng sources Healthwatch Shrop5hire receNes grant funding to deliver Heallhwatch functions 1£144.1921 and the Independenl Health Complainls Advococy Service l£17,8081 from Shropshye Council. These services are open to a competitive tendering proce55 and we were successful in our bid to continue to provide both seNices from I st April 2023. Due to widespread cuts in Healthwolch budgels notion01￿ ond the 25% cut in the Healthwotch Shropshire budget when we were recommissioned in 2018 there is a need for us to seek additional funding. including from Ihe Local Authority. Shropshre, Telford & Wrekin Integroted Core Board and Heallhwatch England. This year we successfully applied for an additional £3,679 in funding from Heolthwatch England lor. IT improvements - £979 and £1500 Board recruilment- £1.200 (see page 151 b. Reserves pollcy It is good policy a charity lo hold o contingency reserve lo prolect the charity from disruplion to its charitable work and trom insolvency. The Boord has determined thal it will aim to hold 3 months core operoting costs as a free reserve. The reserye policy is monilored and reviewed annvally os port of Ihe budget setling proce55 and when a significant event may trigger the need for a revlew. In 2022-23 the Boord ogreed to use some of the additionol reserve to fund o ft(ed term p05t for an Engagement Officer to focus on building relationships with Minority Groups in Shropshire Isee page 5.1 At 31 st March 2023 the total free resewe of Heollhwotch Shropshire wos £61,980 12021-22 w05 £88,084). After making appropriate enquiries. the Board Members hove o reosonoble expeclotion that the compony has adequate resources to continue in operational existence for Ihe f￿&Seeable future. For thi5 reason they conlinue to adopt the going concem basis in preparing the financial statements. Further detoils regording the odoption of the going concern basis con be found in the Accounting Policies. 18

healthwètch Shropshfre Acompony lrnited by c. Prlncipal risks facing Ihe ¢harlty In December 2022 we were notified thal our tender to continue providing both Healthwatch and IHCAS service5 for Ihe next three years w05 successful. Our Commissioner has the option lo extend this for a further Iwo years in 2027. However. the budget for both services wll not increase in 2023-24 so Ihe Board began to explore potential savings in early 2023, including reviewng our spending. e.g. on expense5 and promotional materials, Staffing, occommodotion and back-office services. Actions taken to date lin 20231241 hove enabled the Board Members to hove o reasonable expectotion thot HWS hos odequate resources to conlinue its operational e￿$tence for the foreseeable future. Plans for next year In the ten years since Healthwatch Shropshire was launched, we've demonstro*ed the power of public feedback in helping the health and caTe system understand what is working, spot issues and think obovt how things con be better in the future. Services ore currently facing vnprecedenled challenges ond tockling the baC￿0g needs to be o key priority for the NHS lo ensure everyone gels the care they need. Over the next yearwe wll continue ourrole in collecting feedback from everyone in ovi local communty ond giving them o voice to help shope improvements to services. We will also conlinve our work lo lockle inequalilies that exi51 and work lo reduce Ihe barriers people lace when accessing care. regardless of whelheT thal is because of where they live. their income or race. Top Ihree prlorllles lor 2023-24 l. Ensuring the long-tem financial suslainability of Healthwalch Shropshire. 2. Continue to promote ond support Fxjblic involvement in service transformation by Ihe Inlegraled Care System. 3. Highfight the inequalities thol impoct on people's access to care arKI treatment. structure, Governance and Management a. Constllvllon Healthwatch Shropshire IHWSI is a charitable company limited by guarantee ond was Sel up and 15 governed by it5 Articles ol A550ciation. which established the objects and powers of the charitoble comF)ony. registered chority number is 1151343 and rfs company number is 08415314. Members of the charitable company are reqvired to contribute an amount not 19

healthwètch S￿OpShIre A ¢¢*nwny ￿rnIted by gl￿￿o￿tee exceeding £1 to the assets of the choriloble comF)ony in the event of ils winding up. The Board Members ore the trustees of the chority ond directors of the company ond hove no beneficial inlerest in the choritoble compony. b. Method of appointmenl or electlon of Board Members Boord Membe￿. who are volunteers. are recruited with appropriote acknowledgement for the need for diversily in membership. Irom the people of Shropshire in on open and tron5POTent process. Vacancie5 ore advertised as wdely QS POS5ible. All eondidotes for Boord Membership are: Sent a Board Recruitment Pack or sent the link to access it through our website and complete their opplicotion online. Invited to gpeok to the Chief Officer ondlor Chair of the Boord prior to interview. This is to ensure thot any new Board membe￿ fully understond the responsibilities thot ore being taken on and have on insight into the work of Heallhwatch Shropshire IHWSI. Invited to o formol interview with the Chair or Vice Chair ol the Boord. onotrier Board member and Ihe Chief Officer. Invited to attend o 8oord meeting os on observer lo goln further insight. Board Members are elected for a period of three years. All potential candidotes to become Board Members must: live in Shropshire" OR work forlTepresent a VO￿ntory or community group in Shrop5hire' OR be registered with a GP Practice in Shropshire. {'By 'Shrop5hire' we mean Ihe areo covered by 5hropshire Councill The Board Skills Audit wos updoted this yeor ond oll existing and new Boord members completed il in February 2023 to inform future training and Boord Development Se￿lOnS. c. Policies adopted lor Ihe InducHon and tralnlng ol Board Members New Boord Members are: Asked lo complete the Skills Audll. Invited to spend some time wth Ihe stoff team ond the Choir ond ore given key documents about HWS, e.g. policles. Asked about ther induction and training needs ond con attend Iraining provided through the Heolthwatch Network ond Shropshire Council's Joinl Training. BooTd members ore encovroged lo go out wilh Community Erbgagement and other officers to learn at firsl hand about the wott we do. 20

healthwètch ShrotBhtre A rompow Imrted bygvtyonte8 Board Memb￿5 have adopted a process ot approisol of individual Board Members on an annual basis and regularly review the struclure ond effectiveness of the Board and its Committees. d. Organlsallonal slruclure and declslon maklng The govemance of the chority is Ihe responsibility of the Board Members. They are lay people and volunleers who are elected and c(Fopled under Ihe tern￿ of the Articles of Association. The M0￿muM number of Boord Members is 12. At the end of the year in March 2023 the Board comprised nine members. All members hove equal voting rights. A Decision-maknng policy is avoilable through the web51te. www.healthwatchshro shire.co.uk The relevant decision5 are included in Board meeting minutes and published on Ihe web site. There are four Board meetings in public during the yeai. At the beginning of 2022 we contlnued lo meet over MS Teoms as we had during the Covid-19 pandemic. Any members of the public who wanted to obswve these meetings were asked lo contacl Healthwatch Shropshire to request the MS Teams link. During the year these meelings became hybrid 0$ some members prefeThed the convenience of meeting over MS Teom5 while others felt meeting foce-lo-face would be more interacl¢ve and beneficial. Due to limited occess to suitoble meeting rooms, financial constraints and the importance of improving access to these meetings for the public it is planned lo continue lo offer the hybrid model. There are four Committees of the Board. each with its own Term5 of Reference, to which the Board has delegated some of its re5pon5ibilities to enable the business of HWS to be delivered in o timety monner but the Board remain5 account0b￿. The Committees ore". Business Enter & View Intelligence Engagement and MoTketing Board Members are required to complete o 'Declaralion of Interest, form and declare any conflicts of interest ot the beginning of Boord ond Sub-committee meetings. The Staff complement at Ihe end of the year was seven14.7 WTEI. The Chief Officer is responsible for. Ensuring that the chority delivers the setvices specified in the contract with Shropshire Council ond that key performance indicators are met The doy-to-doy operotional management of the charity. supervision of the stofl team and encouraging and supporting Staff to continue to develop 21

hoalthwètch Shropshire A ¢(xrwnylM￿¢d byworontee theK skills and working practices in line with good PTac*ice (including responding to reqvests for troining within budgel constrointsl. At year end Heallhwatch Shropshire IHWSI hod o leam of 22 volunteers lincluding Board Members) to Supp￿ its work programme. The volunteer roles ore: Enter & View Authorised Representotive1131- conduct and report on Enter & View vislt5 Engagement Volunteers131- help to raise awareness of HWS in Ihe communities throughoul ShTopshire including representing HWS ol informathon slands at locations across the county Volunteers ore invited lo join Committees of the Board and encovraged lo consider what skilLs and insight they could bring rf Ihey joined the Board. There are many people of Shropshire who are interested in the work of Healthwatch Shropshire IHWSI but do nol wish to be actively involved os volunteers. who oppreciate receiving our newsletters and social media posts. Al the end of March 2022. HWS continued to have 70 Organisations and 217 Individuals who choose lo be QSSsXiQted in this way. e. Rlsk monogement Heollhwalch Shrop5hre hos a Risk Monogemenl Malrix to enoble it lo identify ond manage elfeclively Ihe extemal risks faced by the charity. Annuol reviews loke place involving Board Members and staff and the Matrix is updated for Bu5ine55 Committee and Board meetings when necessory. f. Related parmes In so far os it is complementory to the organisotion's objectives, Heallhwalch Shropshire is guided by locol ond notional priorities. We conlinue to base our orities on those of.. Heallhwotch England Shropshire's Heallh ond Wellbeing Boord Shropshire Council and Public Heallh Shropshire. Temord & Wrekin NHS Shropshire. Telford & Wrekin Integrated Care System IICSI. This en5ure5 that the commenls we receive from the publlc and Ihe reports we pubfish con have a direct impact on the improvement work being undertaken across the ICS. h. Heallhwatch Trademark Llcence Agreement We can confim thot Heolthwatch Shropshire has signed and retumed lo Heollhwatch England Ihe Heolthwalch Trademork ogreement (which covers the 22

healthwètch Shropshtre Acompony frrited by guorantee logo and Ihe Healthwalch brand) and Ihat we are using Ihi5 Irademark when undertaking wort on ovr statutory Activities os covered by the licence agreement. Trustees, responsibilities statement The Trustees (who ore also directors of Healthwatch Shropshire for the purposes of company lawl are responsible lor preparing the Trustees. report and the financial slatements in accordance wth applicable law and United Kingdom Accovnting Slandards Iunited Kingdom Generolly Accepted Accounting Practice). Compony law requires the Trustees to PTepore financial stalements for each financial year. Under company bw the Trustees must not opprove the financial slatemenls unless they are satisfied that Ihey give a true and fair view of the slote of affairs of the Charilab￿ company and of the incomlng resources and applicalion of resovrces. including the income and expenditure, of the charitoble compony foT thal period. In preporing these financial statements, the TnJstees are requyed to: select suitoble accounling poltcies and then apply them con5istenl￿- obsetve the methods and PTinciple5 in the Charities SORP.. make judgments and accounting eslimotes Ihat are re050nable ond pnjdent: prepare the financial statements on Ihe going concern bosis unless it is inappropriote to pre5vme that the charitable company will conlinue in operalion. The Tfustees ore resFX)nsible for keeping adequate accounting records Ihat ore sufficient to show and explain the charitable company s fronsoctions and disclose with reasonable accvracy al any time Ihe financial position of Ihe choritoble company and enable them to ensure that the finonciol slatements comply wilh the Companies Act 2W6. They ore olso responsible for soleguording the assets of the charitable company and hence f¢y taking reosonable sleps for the prevention and delection ol fraud and other irregularities. In preporing this report. the Trustees have token advantoge of the small companies exemptions ￿0vided by section 415A of the Companies Act 2006. This report was approved by the Trustees on..... on their beholf by.. and signed Vanessa Ba￿ett. Choir of Trustees 23

INDEPEND MINER'S REPORTT TCH HR THE TR IRE STEES OF Independ¢nt •x•mln•¢s r•port to tho tr￿tee9 of H•althwatch Shropshir• Ilhe C¢)mpany'l I report lo the tharity trustees on my examinatr)n of tr a(x(xmts of the Company fty the year el￿ed 31 March 2023. Ro•poMlblllllo• and bMi• of T￿Ort As the Charity's trustees of the Company land also ris (threctors the purposes of conyny you are responsible for tho preparation of tho accowts in ar£Ord￿ with the rnquirem?nts of the Companvés Act 2006 I'the 2006 ALI. Having sotisfied myseff thal the accounts of the Crjnpany are Mt required to be auditod under Part 16 of the 2006 Act aThJ are eI￿lts￿ for indèpendent examination, l in r•sFrtt of my examinats'on ol your charity's accounts as callied out under Sects'on 145 of the Chan1￿ Act 2011 I'the 2011 A¢fi. In ¢8rrying out my examinatbn I have followed tho Dir8clion¥ gr¥en by the Chanty Commi8Jion under Section 145151 Ibl of the 2011 Act. Ind•p•ndont •xamin•rf• ststsmonl I have ￿Mpleted my examination. I confirm that no matt•r8 have come to my attention in c4)nnect￿n with the examination giving me cause to b•liove'. acctsjnling rece￿d8 werg n¢rt kept in resFeCt ol Ihe Company aB requY•d by Seth'on 386 of the 2006 Act,. the account8 do ￿ •CfAird V&ilh r•corth.' or th• account8 do not coM￿Y vnth accounting requirements of Section 396 of Ihe 2006 Act other than any requir¢ff•nl that the a¢¢ounts give a t￿￿ and fair vi8w which 18 rbot a m•tter coniidered a8 part of an dependent examination,. or the accounts have not been prepar•d in a¢c•rdèr4x the nlhods and princi￿e$ ol the Statement ol R•c¢)mmended Pracaice ft>r ￿Ce￿jntlr1j and rewbrvJ by charkn.ets (applu￿e to charth'e$ preparing their accounts in accordan￿ wlth IM Financial ReF￿'n9 Slandard •ppll¢abl• In th• UK aThl Republ￿ ol Ireland IFRS 10211. I have no concern8 and have come acro88 no other matter8 in cnnedon thè èxamlnation to whlch attentson •hould be dravm in thi$ r•wt in crfder to onabl& a Pfoper ur*J8rntsndirKJ of tho a¢¢ounts lo be reached. .W I ILLCUWJ C MoeWn-Wlli8m8 Bsc FCA TCA Ishrfjwsburyl LLP Third Floor 21 St Mary's Str8et Shrewsbury Shropshire SY1 1ED Page 24

HEALTHWATCH SHROPSHIRE STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2023 2023 Total funds 2022 Total funds Unrestricted funds Restrictsd funds Notes INCOME AND ENDOWMENTS FROM Charitable a¢tlvltle$ General funds 165,679 165,679 163,775 EXPENDITURE ON Charltable a¢tlvltl•s General funds 191,783 194.993 148.800 NET INCOMEI{EXPENDITUREI 126,104) {3,2101 129,3141 14,975 RECONCILIATION OF FUNDS Total funds brought forward 88.084 3,210 91,294 76,319 TOTAL FUNDS CARRIED FORWARD 61,980 61.980 91,294 CONTINUING OPERATIONS All income and exp8nditur8 has arisen from eonlinulng actlvilies. The notes fomi part of these financial slalements Page 25

HEALTHWATCH SHROPSHIRE REGISTERED NUMBER.. 08415314 TEMENT OF FINANCIAL P 31 MARCH 2023 rrio 2023 2022 Notes CURRENT ASSETS Debtors C8sh al bank 8nd in hand 16,318 15,507 74.418 101.990 CREDITORS hmounls falling due within one year 112,4381 110,696} NET CURRENT ASSErs 61.980 91.294 TOTAL ASSETS LESS CURRENT LIABILITIES 61,980 91,294 NET ASSETS 61.980 91,294 FUNDS Unreslricled funds Reslricled funds 11 61,980 88,084 3,210 TOTAL FUNDS 61,980 91,294 The charitable Company 1$ entitled to exemption from audit under Section 477 of the Companies Act 2006 for the year ended 31 March 2023. The members have not required the company to obiain an audit of ils financial slalgmenls for the year ended 31 M8r¢h 2023 in accordance with Section 476 of the Companies Act 2006. The trustees aCkTho￿edge their responsibilities for 18} ensuring that the charitable company keeps accounting records that ￿rnpty with Sections 386 and 387 of the Companies Act 2006 and prepaTing financial statements which give a true and fair view of the state of affairs of tho ¢haritabl8 company as at the end of each financial year an¢J of ils surplus or deficit for each financial year in accordance with the requirements of Sections 394 and 395 and which otherwise ¢omply wtth the requirements of the Companies Act 2006 relaling to financial Stalemenls, 80 far as applicable to the charitsble ¢ompany. Ibl These financ181 statements have been prepared in accordance with the prowsions applicable to charitable companies subject to the small companies re9ime. The financial statements were approved by the Boaid of TnJsle8s and authorisfrd for issuo on and were signed on its behalf by.. Mrs V J Barrett- Trustee The notes form part of these financial slal8ment8 Page 26

HEALTHWATCH SHROPSHIRE NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2023 ACCOUNTING POLICIES Ba$ls of preparing the financial statements The financial statements of the charitable company. which is a public benefft enlty under FRS 102. have bean pr8pBr8d in accordance with the Char¢ti8s SORP IFRS 1021 'Accounting and Reporting by Charllies." Slalement of Recommended Pracllce applicable lo chaTi1Ses preparfng their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021 leffective 1 January 20191.. Financial Reporting Standard 102 'The Finanaal Reporting Standard applicablg in the UK and Republic of Ireland, and the Companies Act 2006. The financial slalements have been prepared under the historfcal cost convention. Flnanclal reportlng standard 102 - reduced dlsclosura 8xomptlons The charilablg company has taken advantage of the following disdosure exemptions in preparing these financial stslements. as pemiitted by FRS 102 The Financial ReportÉng Standard appli¢8ble in the UK and Republic of Ireland,: the requirements of Section 7 Statement of Cash Flows; the rgqulrement of paragraph 3.17ldl,' the requirements of paragraphs 11.42. 11.44, 11.45, 11.47, 11.481aMiiil, 11.48lal{iv}, 11.481bl and 11.481cl', the requirements of paragraphs 12.26. 12.27. 12.29lal, 12.29{b) and 12.29A'. the requirement of paragraph 33.7. Income All income is recognised in the Statement of Finarbcial Activities once the charity has enti￿ement to the funds. it is probable that the income will be received and the amount can be measured reliably. Exp•nditur8 Liabilities are recognised as expenditur8 as soon as there is 8 legal or constructive obligatlon commitllng the charty lo that expenditure, it is probable that a transfer of economic benofits will be required in settlement and the amount of the obligation can be measured reliably. Exptrndilure is accounted for on an 8c¢ru81s basis and has been classrfied under headings that aggregate all cost related lo the category. Where costs cannot be directly attributed lo particular headings they have been allocated to actNf(ies on a basis consislent with the use of resources. Taxatlon The charity is exempt from corporation tsx on rts charitable activrties. Fund accountSng Unreslricled funds be used in accordance with the charitable objectives al the discretion of the trust88S. Restri￿e￿ furKls Can only be used for parficular restricted purposes within the oblecls of the charity. Roslriclions arise when specified by the donor or when funds are rais6d for particular restricted purposes. Further explanation of the nature and purpose of each fund is included in the notes to the financial statements. P¢n$lon ¢o$ts and other po$t-rellrement benefits The charitab19 company operates 8 defingd contributSon penslon scheme. Contributions payable to the Charitable company's pension scheme are charged to the Ststemenl of Financial Activities in the pèriod to which they relate. Page 27 continued...

HEALTHWATCH SHROPSHIRE TE THE FINAN IAL ACCOUNTING POLICIES . continued Debtorn Trade and other debtors are recognised al the settlement amount after any trade discount offered. Prepayments are valued al the amount prepaid nel of any trade discounts due. Cash at bank and in hand Cash al bank and in hand indudes cash and short-term highly liquid investments with a short maturity of three months or less from the date of acquisilion or op8ning of the deposit or similar account. Flnanclal Instruments The charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments arg initially re¢ognised al transaction valug and subsequenlly m&asured at their settlement value. INCOME FROM CHARITA8LE ACTIVITIES 2023 General funds 2022 Total activities Lo￿1 authority grants Other publlc sector grants 162,000 3,679 163,775 165,679 163 775 In the prior year, £162,000 of the income relal8d lo unrestricted funds and £1,775 to restricted funds. CHARITABLE ACTIVITIES COSTS Direct Costs (see note 41 Support costs Totals General funds 171,726 23,267 194,993 In the prior year, £146,832 of the expenditure Telated to unrestricted funds and £1,968 to restricted funds. Page 28 ontinued...

HEALTHWATCH SHROPSHIRE NOTES TO THE FINANCIAL STATEMENTS - ¢ R THE YEAR ENDED 1MAR H202 Inu DIRECT COSTS OF CHARITABLE ACTMTIES 2023 2022 Stsff costs Insuran Telephone & broadband Postage ma￿etIng & publicity Travel & subsislence Volunteer & Tru51ee expens88 Recruilmenl lincluding DBSI Training & development Consultsncy Publi¢alionslSub8criplions Venue hire & events Pholocopyinglintemal printing Office slalionery Equipment Webslte & sothvare Office rent Premises costs 143,264 1.222 1.074 514 1,568 2,221 796 99 432 3.070 91 1.369 663 239 1.233 2,046 6,898 4,927 99,097 3,421 270 423 488 248 115 2,614 381 2,235 66 806 886 119 2,451 2,566 7,095 171,726 127423 TRUSTEES. REMUNERATION AND BENEFITS There were no Iruslees, remunerallon or other benefits for the year ended 31 March 2023 nor for the year ended 31 March 2022. Tru$toes' gxp8ns•$ During the year 5 Tnjslees 12022.. 21 received reimbursemenl of expenses amounting to £577 12022.. £103). STAFF COSTS 2023 2022 Wages and salarl8s Social security costs Other pensiori costs 133,662 4,196 92,722 2,220 143,264 99,097 The average monthty number of employ88$ during the year was as follows: 2023 2022 Genèral No employee received remuneration amounting lo more than £60,000 in either year. Page 29 continued...

HEALTHWATCH SHROPSHIRE NOTES TO THE FINANCIAL STATEMENTS - ¢ontlnued FOR THE YEAR ENDED 31 MARCH 2023 COMPARATIVES FOR THE STATEMENT OF FINANCIAL ACTIVITIES Unrestri¢led funds Restricted funds Total lunds INCOME AND ENDOWMENTS FROM Charltable actlvltSes General funds 162 000 1,775 163,775 EXPENDITURE ON Charilabl• actlvltles General funds 146.832 1.968 148.800 NET INCOMEIIEXPENDITLIRE} 15,168 11931 14,975 RECONCILIATION OF FUNDS Total funds brought forward 72.916 3,403 76,319 TOTAL FUNDS CARRIED FORWARD 88,084 3.210 91,294 DEBTORS 2023 2022 Amounts falling tlu8 within on8 year.. Trade debtors Prepayments 13,500 1,818 13,500 1,007 Arnounls falling due after more than one year.. Other debtors 1.000 Aggregate amounts 16,318 1 S.507 Page 30 continued...

HEALTHWATCH SHROPSHIRE ES TO THE FINANCIAL STATEMENTS- contlnued FOR THE YEAR ENDED 31 MARCH 2023 CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR 2023 2022 Trade creditors s￿la1 security and other taxas A¢cru8ls and deferred income 6.706 2.987 2,745 5,525 3,536 1.635 12.438 10.696 10. ANALYSIS OF NET ASSETS BETWEEN FUNDS 2023 Totsl funds 2022 Total funds Vnrestricled funds Reslrided funds Current assets Current liabilities 74.418 12,4381 74,418 12,4381 101,9 10,696) 61.980 61,980 91,294 11. MOVEMENT IN FUNDS Nel movement in funds At 31.3.23 At 1.4.22 Unr•$trl¢tgd funds Unreslricled 88,084 {26,104} 61.980 Rostrict8d funds Help2Chang8 Shropshire Heallhy Living Shaping Places for Healthier Lives 3,117 93 13,1171 931 3,210 3.210 TOTAL FUNDS 91,294 29.3141 Page 31 continued...

HEALTHl•VATCH SHROPSHIRE NOTES TO THE FINANCIAL STATEMENTS - contlnugd FOR THE YEAR ENDED 31 MARCH 2023 11. MOVEMENT IN FUNDS - continued Net movement in fijnds, included in the al)ove are as folli)ws- Incoming resou￿$ Resources expended Movement in funds Unrestrlcted funds Unrestricted 165.679 1191,7831 126.104) Ra$trlcted fund$ Help2Change Shropshlre Healthy Llving Shaping Places for Healthier Lives 13,117} {3,1171 93} ￿93) 3,210) 3,210 TOTAL FUNDS 165,679 194,9931 29,3141 Comparatives for movom•nt In funds Nel movement in funds At 31.3.22 At 1.4.21 Unrestricted funds Unrestricted 72.916 15.168 88.084 R•$trl¢t•d funds Help2Change ShTopshire Healthy Living Shaping Places for Healthier Lives 3.116 287 3,116 3.403 TOTAL FUNDS 76,319 91,294 Page 32 continued...

HEALTHWATCH SHROPSHIRE MOTES TO THE FINANCIAL STATEMENTS- continued FOR THE YEAR ENDED 31 MARCH 2023 MOVEMENT IN FUNDS - continued Comparative net movement in funds, included in the above a￿ as follows.. Incoming resources Resour¢&s expended Movement in funds Unrestricted fund8 Unreslricled 162.000 1146.832) 15,168 Ro$trfcted funds Shaping Places for Heatlhier Lives 1,775 11.9681 11931 TOTAL FUNDS 163,775 148,8001 14,975 R•strict8d Funds Help2Change Shropshire H&althy Living - This fund is for engagement and research with members of tha Shropshire public and users of health and care seNices. 8.g. around barrigrs lo a¢c8ssin9 Social Prescribing. Shaplng Places for Healthier Lives Healthwatch Shropshire was asked lo run the public and organisalional engagement for Shropshire Coun¢illPubli¢ Heallh's Phase 2 project for'shaping Places for Healthier Lives, la joint grant programme between The Health Foundalion and L￿al Government Associalionl. This project was lo explore the reasons for food insecurity Sn South Wesl Shropshirè and id8ntify solutions. 12. EMPLOYEE BENEFIT OBLIGATIONS During the year end charitable company paid pension ¢ontribulions of £5,40612022'. £3,9851. Th8r8 were contributions payable at the year end of £1.075 {2022'. £1.2631. 13. RELATED PARTY DISCLOSURES There were no related party transactions for thg year 9nded 31 March 2023. Page 33