People living better Ilves by being glven a place to live Annual Report 2023 Celebratlng 10 years of housing., the homeless Il Lifeline .1 Harrogate
CONTENTS & INFORMATION Chalrman's Foreword Charity objectives CEO'S Report Lifeline Houses Volunteers & Activltles Our Residents Fundraising 10 Financlal Review of 2023 11 Governance 12-13 Independent Examlner's Report 14 2023 Accounts 15-18 Company registratlon number . 08179414 Charity registration number . 1150977 07541455508 admin@IlfeLineharrogate.co.uk www.Lifelineharrogate.co.uk Community House, 46-50 East Parade, Harrogate, HGI 5RR (this Is also the reglstered office address)
Foreword by Chair Roger Elliott Lifeline l Harroaate l am dellghted to have recently been voted In as the new Chair of Lifellne, havlng worked with Carl and the marveLlously dedicated Lifeline team for a number of years, becoming a trustee in 2023. After leaving the Co-operative Group as Group Regulatory Risk Manager, I started my own Rlsk Management bvslness In 2017 and at the same time qualified as a Mental Health First Aid (England) instructor / tralner and became Chair of Wellsprin9 Therapy and Training based in Starbeck. Promotlng mental health weLlbelng Is an absolute passlon for me and aLlgns with a core part of what Lifellne seeks to deliver for its resldents. Lifeline was one of my flrst professional clients In 2017 and over the years I have been pleased to wltness how Carl. Georgle and the team have grown the organisation to its current position. As some wlll know, 2023 was the 10th annlversary of LlfeLlne. a magnlflcent achievement, which was wonderfully celebrated last svmmer at Chrlst Church. However there have been other notable accomplishments in the year, Includlng the opening of a further resldence enabling three more resldent to recelve Lifeline's caring support, sadly so necessary In the Harrogate area. Also, we are grateful to all those who support us flnancially which has allowed us to continue to grow and better provlde for those in our care. As thls report illustrates, we have been fortunate In securing our financial target in 2023, no mean feat In the cvrrent economic condltlons. We pray that thls course wlll endure In 2024. Meanwhlle, we look forward to contlnuing to support our vulnerable and deservlng resldents to allow them to re-establish thelr Ilves to a level that the rest of us enjoy. f-r fJ(t PAI
li Charity Objectives Our primary objective is the relief of need and poverty of homeless people In the Harrogate District by providing accommodation. Our secondary objective is to help our residents move towards the ultimate goal of independence. We do this in many ways: Help to restore famlly and personal relatlonshlps Keep people safe and secure Prevent isolation wlth regular vlslts and outlngs A rèsldentlal address helps masslvely with finding work Encourage social interactlon wlth. Lunch Club and Peer Support Groupi- 10 hours of meanlngful actlvlty per week Encourage volunteerlng, tralnlng. educatlon and employment Take resldents to medlcal olntments Provlde reassvrlng support on a day to day• week to week basis Help sort out flnances and, beneflts
CEO'S Report & Highlights of 2023 The year of 2023 was a year of celebratlon for Llfellne as we were able to mark 10 years of provldlng supported houslng to the homeless In the Harrogate dlstrlct. So, on a lovely sunny evenlng In June at Chrlstchurch we were dellghted to be able to welcome over 100 people comprlslng re51dents past and present, trustees. volunteers, donors, contractors, representatlves from referral agencles, funders, and Important contacts. They Jolned wlth us to enjoy what has been achleved, by our belng falthful to the vlslon the Lord gave us way back In 2012. Many Ilves have been changed for the better and we are so thankful that Georgle and I were called Into thls mlnlstry. It has always been fulfllllng and whllst challenges present themselves contlnuallys we have always belleved thls to be a calllng to those people who are In desperate need. The Blble exhorts us to "to share your food wlth the hungry and to provlde the poor wanderer wlth shelter when you See the naked, to clothe them, and not to turn away from your own flesh and blood?" It Is an awesome prlvllege to be able to step In to and be that answer to someone's problems. p%3
We were able to house more people In 2023 (37) and provlde more nlghts of accommodatlon (6,231) than ever before. Our Latest stats slnce our Inception are; Occupancy rate of over 95% 60% of resldents have found pa5d work 60% of residents leave Llfellne to live independently 89% of leavers leave wlth a posltlve move-on option 77% of resldents engage In meanlngful actlvltles (eg education, tralnlng, voLunteerlng. support groups. employment) 40,000+ nlghts of accommodatlon provlded We Llke to thlnk of LlfeLine as a family to our residents, SQ it always provides a great encouragement to me when we flnd many former resldents stlll In touch with us after they leave. One former resident said this to us after he left, which we read out at the 10th annlversary celebration; I would Ilke to say l am gutted I can't be here tonight to celebrate what Is a mas51ve achievement for Lifellne Harrogate and especlaLly everyone Involved who not only svpported me In my time wlth them...Carl, Georgle, Brlan and Andy...they not only re5cved me from the Lowest polnt of my Ilfe bvt was massive In gettlng me to where l am today... over one year clean/sober, heaLthy...got my Ilfe back and a man of GODIIII I was homeless had lost my famlly and a broken man...they housed me and gave me a home and a chance when not many others would of done...they always went the extra mlle wlth me and to be honest gave me more "Llfelines" than most...Carl, Georgie, Brlan l am sorry cos I was a paln but I'm soooo gratefull you stuck by me and especlally made sure I made It down to the Carpenters Arms rehab In Loughborough where I have now graduated, been baptlsed and found Jesus and am now able to help others as v guys helped me!!! THANKYOU agaln....Godble PA4
Over the last 12 years we have realised that homelessness Is about so much more than Just accommodation and that a roof over our resldent's head In a nice warm homely Llfellne house 55 great but that Is only the start of the Journey. As tlme has gone on, we have added more and more layers of support. and these are now some of the things we are able to provlde.. a) a monthly weLlbeSng outlng to a place of Interest Llke the seaslde, hortlcultvral gardens, Natlonal Trust sltes, go-kartlng et¢ b) a weekly one hour 'Peer Support Group. wlth Jade former resldent we employed who provldes resldents wlth an opportunlty to share how they are gettlng on In a safe envlronment, each meetlng always havlng a dlfferent theme c) always havlng an educatlonal class to attend. Worklng wlth local educatlon groups and another houslng provlder, Horton Houslng• we can provlde opportunltles to learn and recelve certlflcates and enhance Cv's as well as meet new people and galn confldence d) gym and swlm pass at the Hydro for fltness and to encourage healthy Ilfestyle reglmes e) provldlng pald access to local spe¢lallst counselllng for resldents fj a haLf-yearLy dentlst bus offerlng all Important oral health faclLltles for our resldents who across the board flnd it Impossible to access local dentlst treatment g) a bespoke meanlngful actlvlty weekly schedule for each resident encompassing volunteering, education, tralnlng, employment. support groups. and our actiyltles above. On average our resldents are achlevlng 13 to 14 hours of meanlngful activity per week plus thelr 1-2-1 rneetings wlth thelr Lifellne support worker. PR5
h) ongolng support for leavers "you were there for me when I left Lifeline" one resident said to Us l) each house gets a fortnlghtly fruSt and veg dellvery as well as thelr freezers packed wlth oven cooked nutritious and delicious meals from the local food outlet Cook (thank you Cook!) J) drug testing to ald accountabillty wlth resFdents which they appreciate k) door-bell Cameras front and back to monltor comlngs and golngs have massively reduced any Issues and made ovr residents feel safer. Life is not easy for any of us but adding In the many things that our residents rnust struggle with In addltlon to the normal ups and downs of Ilfe, mean that they have challenges that many of us would also find very dlfflcult to overcome. What we find Is that our residents feel that they have Lifellne staff and volunteers completely In their corner, and that there 5s therefore hope, this Is enough for them to start to make posltlve changes in their life. We belleve these forms of support give them hope that thlngs can change for them. We are thankfvl to all our supporters. whether that be referral agencies, grant funders. donors, volunteers, or contractors. Ultimately thovgh, none of this would be posslble, or deslrabLe to be involved In. Sf It wasn't at the Lord Jesus'5 directlon and we are so thankful for all He does, and for the many changes, too numerous to mentlon as we see HIM being involved In our resldent's lives. GE PA6
Lifeline's Houses "The home I stay In is brilliant. If there are any maSntenan¢e Issues they are dealt with qulckly. I feel extremely fortunate to have thls opportunSty to svcceed In Ilfe. We partner with Green Pastures, a Christian Social Enterprise, who buy the houses for us and Lifellne then leases them on an arms length basis. All houses have the followlng features: Fire alarms, fire extinguishers and emergency lighting Vldeo doorbells for security Appliances PAT tested and regularly replaced All houses have the following features: 0 Each resident has thelr own lockable bedroom O Outside seating space for fresh air and gardenlng opportunities Professionally cleaned In 2023 we provided 6,231 nights of accommodation to 37 people. Lifeline Harrogate Po7
Volunteers and Activities Our volunteer team has grown from 10 to 12 this year and we once again thank each and every volunteer for the time they give to Lifeline. Thanks to financial support from a local company, we have agaln had a programme of monthly wellbeing outings and they are always well supported. This year we went to the RHS Harlow Carr, Saltburn, Go-kartlng at Tockwith, Fewston reservolr, Harewood, Golf Driving Range and more. Il,:Iill I,,Ii PaA
Our Residents "Llfellne has very much saved my Ilfe and I wlll be forever grateful." Llfellne provides move-on accommodatlon for those people who have been formerly homeless, to equlp them to be able to Live independently. We house men and women between the ages of 18 and 70. The vast majorlty of our resldents have a local connection. Intenslve hovsing management is provlded to ensure residents maintain their accommodat5on. In 2023 we housed 37 resldents. Here are Just a few of thelr comments in our November 2023 resldent feedback questionnaire. "I would Just Ilke to say thank you to the Llfellne team for provldlng not only a house, but a house that feels Ilke a home." "Glvlng me time and support for me to get my ental health under control. Helplng me understand rnyself better." "My experlence wlth Llfellne has been fantastic and the support has always been there and fantastlc. "Made me look at Ilfe dlfferently helped me heal om the negatlvity of drugs. I ow want to see the positives and give others hope. "Just thank you." l am gettlng much better at maklng appolntments/plans. I now feel as though there Is hope and Ilfe Is worth Ilvlng. Pg9
Fundraising Our prlmary annual income is from Housing Benefit but thls alone does not meet all of our cost5 due to the addltlonal support we provlde for our residents. Therefore each year we are rellant on grants, donations and regular giving to break even. We have been pleased to welcome some new supporters in 2023. Thank you to all who have svpported Llfellne and contlnue to do so. The Henry Smith Charity THE GEORGE A MOORE FOUNDATION Garfield Weston F(JJNDATKIN r¢undaiion,, ' P0b.ce.Fi & Crime Commissioner pl1C THE LOCAL CIKvitoble Two Ridings Community Foundation L£rRcr THE DUKE OF DEVONSHIRE'S CHARITABLE TRUST FOUNDATK)N Bli6HTEI LIVE I The Hilden Charitable Fund THE Tht UZ & IElfY 81AM*Ai FOUNDATION ,4LBERT HUNT TRLIST And to everyone else you know who you are and we thank you. pgio the Speedomick Y YORKSHIRE BUILDING SOCIETY Foundation
Financial review of 2023 2023 was a strong performance year for Llfellne wlth Income Increaslng around 22% whllst Costs were tlghtly controlled and Increased by around 18% overaLI. Agalnst thls background we contlnued to forge ahead and extend our support to resldents. Our stafflng performance was excelLent, whlch helped us Improve and extend the quallty of our support. Desplte the dlfflcuLt tradlng clrcumstances, we generated a surplus In 2023. Our cash resources were slmllarly strong at 31 December. The tlmlng of recelpt of grant fundlng (towards the year-end) was Instrumental In glylng us hlgher cash resources. If we are to malntaln our strong cash posltlon durlng the comlng year we wllL need to contlnue to attract grant fundlng at slmllar levels. As In the prevlous year, we were successful In recelvlng donatlons from Indlvlduals In 2023 As one would expect, we ¢ontlnue to be rellant on the recelpt of houslng beneflt, whlch accounts for 61Y• of total Income In 2023. It Is antlclpated that thls source of Income support wlll contlnue to account for a slmllar percentage In the future. As can be seen from the graphs below, grants and donatlons lundlng accounts for 34Y• of totaL Income In 2023 and hovslng and support costs accounts for 80/• of total costs. IncomlngAesoufces Resources Expended l°A 31°A 9Y. • Granij &YwThdry C•%ts Po11
Governance The Accounts Accounts have been prepared In accordance with the accountlng policies set out In the notes to the Accounts and comply with the charity's Articles of Association, the Companles Act 2006 and the Statement of Recommended Practice "Accounting and Reportlng by Charltles" Issued In March 2006. Prlncipal Activities The princlpaL activity of the company continued to be the relief of needs and poverty of homeless people In Harrogate and District In accordance wlth the charlty's objects. The charlty provides accommodation, educatlon, trainingi personal development opportunltles, counselllng. mentoring and advice. The pollcies adopted in furtherance of these objects are set out in the charlty's artlcles ol associatlon and there has been no change In these durlng the year. The trustees have pald due regard to guidance issued by the Charity Commission In deciding what actlvltles the charlty should undertake. Details of the main actlvltles of thf charity are shown throughout this Annual Report. Llfeline is a Christian Charity that has Jesus as its insplration and Its core. We always Strive to follow Him and make all our actions spring out of our love for HIM. We know thls does not buy us our salvatlon, as our salvation is a gift from God, but we do everythlng we do at Lifeline for others out of the gratitude for what He has done for us. Trustees The Trvstees, who are also directors for the purposes of company Law, and who served durlng the flnanclal year were: Mr Jeffrey Mark Jones Mrs Tessa Beaumont (reslgned 9.1.23) Mrs Deborah-Ann Britz (appointed 9.1.23 reslgned 17.4.23) Dr Chrlstopher Robin Cogglns (reslgned 14.12.23) Mr Davld John Collett (resigned 18.1.24) Mr Carl Mlchael Good Mr Thlerry Lucandu (appolnted 4.9.23) Mr Roger Elliott (appolnted 3.4.23) Mrs Andrea Bird was appolnted as director and trustee on 14.3.24. pg
Governance (continued) The dlrectors of the company, under the company's articles, are known as members of the management commlttee. Under the requlrements of the memorandum of artlcLes of associatlon, the dlrectors are elected and / or re-elected at the annual general meetlng. None of the trustees has any beneflclal Interest In the company. All of the trustees are members of the company and guarantee to contrlbute £1 In the event of a wlndlng up of the company. Carl Good Is an Accredlted Mernber of the Natlonal Landlords Assoclatlon. Llfellne work In partnershlp wlth Green Pastures (CBS) Llmlted, a Chrlstlan soclaL enterprlse and the purchaser of our homes, and so are able to access the comblned expert15e of not only Green Pastures but also over 100 partners natlonwlde, all houslng the homeLess. There Is an annual conference to share best practlce. Trustees meet at regular Intervals and are responslble for the strateglc dlrectlon and pollcy of the charlty. The trustees have assessed the Major rlsks to whlch the charlty Is exposed and are satlsfled that systems are In place to mltlgate exposure to the major rlsks. The trustees have consldered thelr statutory dutles to ensure that the charlty operates In the publlc beneflt. The trustees belleve that the support they offer to homeless people Is clearly In the publlc beneflt. In It Is the pollcy of the charlty that funds should be malntalned at a level equlvalent to between three and slx month's expendlture. The trustees conslder that reserves at thls level wlll ensure that, In the event of a slgnlflcant drop In fundlng, they wllL be able to contlnue the charlty's current actlvltles whlle conslderatlon Is glven to way5 In whlch addltlonaL funds may be ralsed. Thls level of reserves has been malntalned or exceeded throughout the year under revlew. On behalf of the board of trustees Roger Elllott, Chalr of Trustees Pg13
Independent examiner's report to the Trustees of Llfelin (Harrogate) Limited We report on the accounts of the charityi and accompanylng notes, set out on the folLowlng pages for the year ended 31 December 2023. spectlve responslbllltle of the trustees and examlne The trvstees, who are also the directors of Lifeline (Harrogate) Ltd for the purposes of company law, are responsible for the preparation of the accounts. The trvstees consider that an audit is not required for this perlod under section 144(2) of the Charities Act 2011 and that an independent examlnatlon Is needed. Having satlsfied ourselves that the charlty Is not subject to audit under company Law and is ellglbLe for Independent examlnatlon, it Is our responslblllty to: l) examine the account under section 145 of the 2001 Act: 2) follow the procedures laid down In the general dSrections given by the Charlty Commission under sectlon 145(5)(b) of the 2011 Act; and 3) state whether particuLar matters have come to our attentlon. Basis of Indepen miner's report Our examination was carrled out in accordance with the general dlrectlons glven by the Charlty Commission. An examlnatlon IncLudes a revlew of the accounting records kept by the charlty and a comparison of the accounts presented wlth those records. It also Includes consideration of any unusual Items or disclosures in the accounts, and seeking explanatlons from you as trustees concerning any such matters The procedures undertaken do not provide all the evldence that would be required in an audit and consequently no oplnion is given as to whether the accounts present a "true and falr vlew" and the report is limited to those matters set out In the statement below. ndent examlner's statement In the course of our examination, no matter has come to our attention which gives us reasonable cause to believe that In any materlaL respect the requirements: (i) to keep accounting records in accordance wlth section 386 of the Companies Act 2006; and (li) to prepare accounts whlch accord wlth the accountlng records, comply with the accountlng requirements of section 396 of the Companies Act 2006 and wlth the methods and principle of the Statement of Recommended Practice: Accounting and Reportlng by Charltles: have not been met, or to which, in our oplnlon, attentlon should be drawn In order to enable proper understandlng of the accounts to be reached. S J Whltwham 30 May 2024 Jackson Whltwham Accountants LLP Unit 9, The Innovatlon Centre, Conyngham Hall, Knaresborough, HG5 9AY Dated: 2024 Pg14
LIPkLINk (MAKKVE>AI kj LIMI I ku1111 atement of Financial Activltles including Income and Expenditure ccount for the year ended 31 December 2023 LIFELINE (HARROGATE) LIMITED Statement of Financial Activities includ ing Income and Expenditure Account for the year ended 310ecember 2023 Tolal TDldl Itted Rostrlrted Fd5 FuDd5 Z025 2022 Irxofflwlg Tewrces from BEnertsl Doii4twns and gTaiit Tl.919 J7.34(1 115258 10?,225 artfvI5 228.756 228.7 174,412 Total (DMInI rEsDurtes 3L%.674 37J4(J 344x114 281.637 R¢sowrtts eXpdl (haritablE attvrtrs 285.478 JSJ27 J20AOS 271, 781 Tutal re%J4trres expcndtd 2&S.478 35J27 52005 271.781 IrEomEIIoypEffidlturEI lor thE year Fund baLinEtt at l Janudry 21196 uju 23209 9,856 70.759 15.612 86.371 76,515 Fund hl¢tA at 31 OEtzmbEr 91.955 17.6ZS 109.580 Tht statern?llt ol financial actwities also complies wirth Ehv re4uir2mvnt> Ir an IxtxDdilure t0t undvr tht CDTnpan Act 21J)6. pg15
LIFELINE (HARROGATE) LIMITED Balance Sheet as at 31 December 2023 LIFELINE (HARROGATE) LIMITED Balance sheet as at 31 December 2023 Tolal Total io 2022 Nottr Twilbl¢ Ilwed assets lJ41 6S5 20.768 130.251 151.019 10.373 78.360 88.733 CJ%h b4iik balances Cwrrffii •t> Cieditor>'. Amourrt5 falllw wiihln yr4r 14ei a1> 142,981)1 13,Q171 108.llJ9 gS,316 9,S811 86,371 Tot•1 #swts 109.S£0 86.371 Rrprsenid by Iwfflds of thtt ch•rliv'. UnrestriLted funds 91,955 70.759 Res1 riLitd lur•d> 17.615 15.612 Tot•1 luDds lQ9,S80 86.371 Thv company 1> entttled to exemptSon fiorr audrt rtyuirement ttrnt•lned in >eciion 477 01 the Curno4nir> Act 2C(16 ltrr th e yal Iiidtrd 31 Dervmber 202 3. ul ihi cornp4D¥ depuseO a llDtlct. PU15Ual¥t tQ sectpJn 47& rtquirin8 an audit fDr tliese LuUnt5. The direitofs diknL)wledlie tlieii respDnsibilitie¥ Fur en¥urins that the LDmpJrTY keep% Jtrountin rviurd. whiih Lomplv ¥4'ith %eLtit)n 386 ul the Ail aiid lor preparing JLLUUllt: 4¥hith trur 14ir view thr stole dllairj ul rht LU mptsny d5 Jt ilie end ol ihe lintsntl ptritxl ul it5 Iri¢umlTig rrJuLJrte5 J nd tsppliiation reyJtsrcEs. inLILdiiig its Incomt ependiturr lof the l¥nJTici41 pvritxl in 4Lidrdance with the ret¥uirEnbents 01 setti¢)ns 394 dnd 345 4lld iih utlierwise carnulw witlT thty require171vnt4 (Tl thr ComMniN A(t relatIl[ aLLDUtIt5, 50 lar th> 4ppIKablr to IITC LDmpany ThL%e aCLDUlitJ have betn pr?pared STI aEcordance with the SPEcial pr¢wisions rvlotin¥ to small tampanits 'ithin Part IS u( thr Companits Act The ariuunts upprtNrd b¥ ih? bDard Dti 2024 Carl Ggod. Trustee pg16
LIFELINE (HARROGATE) LIMITED Notes to the accounts for the year ended 31 December 2023 LIFELINE {HARROGATE) LIMITED Notes to the accounts for the year ended 31 December 2023 Nate I: Accourtww po&c4es Note 1.1: 8a5is of preparation These financial Statements have been prepared in accordance wrch Finanoal Reporting Standard 102 -The Financial Reportsr% Standard applic3ble in the UK and RepublK of Ireland. The financi31 staternèrts hwe bÈen prepared Mder the historical cost conveniion except for t rdluation of inv25rment a55et5, vknich are 5h(YWD at rnarket valvè. 1.1. Tar(ible fLKed a55ets and depreciation Office and Other Equipment used wittrmn the charity a depreciared on a redLKing balance basis from the date they are brought into Use at th8 following rates: Office Equ1pnnt 20% p 1ndibial item5 of equiprnent wth a pwchase wce ol £SOO or 55, and 'White Go¢>Js' purchased fof the chariTr15 house5. are writtèn off WTr the item 15 acquired. NDte 2: TwAees Carl Goc¥J is remunerated for his dutie5 Chlef EKecutive of the company. None of the tyLe5 lor anywe conD8cted to theml received arry remunefation during the accountsng period. NGYm)l out of pocket expenses wère r?imlyJr5ed ès required and have been verified by the trustees. 2023 2022 Not• 3: Employ••s The avera6e mor)thly number of employees during the period wa5 Number of employees at the year-end The total cost of salaries including Nl & pension) was The Directorfs remuneration including Nl & pension) Ivas The remuneration of the hlghest paid employee lincludin8 Nl & pensionl iva5 £114,170 £101,644 £23,553 £23,Wl £23,S53 £23,CK)I pg17
LllvELIIYk [MAKKVl¥AI k) LIMI Iku Notes to the accounts for the year ended 31 December 2023 (continued) LIFELINE (HARROGATE) UMITED Notes to the accounts for the year ended 31 December 2023 (continued) Note & Tangible fDted assets Equipment Costr. CiJst @ l January 2023 AdditiG*ns Cost @ 31 December 2023 1,3C L,Q17 1317 Depreciation: Depreci¥tion @ l January 2023 Charged during period Depreciatiori 31 December 21123 645 131 776 Net book value5: Book value @ l January 2023 Book Value @ 31 December 2023 655 1,541 Note 5: Creditors: Amounts falling due With one year 2023 2022 Accruals Payroll liabrlities Deferred Grant Income 11,207 &607 29.166 I,(xJo 2,017 419SO Pg18