Annual Report & Accounts 2020/21 I
Contents
| About Us | 3 |
|---|---|
| Chairman’s Report | 4 |
| Who We Are | 5 |
| Covid-19 | 6 |
| Volunteers | 7 |
| Services | |
| Community Cars | 9 |
| Prescription Delivery | 10 |
| Shopping Service | 11 |
| Foodbank | 12 |
| Charity Shop | 13 |
| Donations & Fundraising | 14 |
| Other News | 15 |
| Treasurer’s Report | 16 |
| Trustees’ Responsibility Statement | 17 |
| Balance Sheet | 18 |
| Office Account | 19 |
| Shop Account | 20 |
| Transport Account | 21 |
| Reserve Account | 22 |
2 I Annual Report & Accounts 2020/21
About Us
Builth Wells Community Support (BWCS) was established in 1995 and is a registered charity.
Our aims are to help people live healthy, independent lives within their community and combat social isolation.
Our office on Groe Street is open to the public on weekdays from 9.30 am - 1pm. The office offers a focal point for volunteering and general information.
We have a team of volunteers who provide services to the Builth Wells community and the surrounding area (see membership area below).
Currently our services include Community Transport, Prescription Delivery and Grocery Shopping. We also offer a Foodbank service, as part of Llandrindod Foodbank.
During the Covid-19 pandemic, requests for our services increased by more than 100% from the previous year. Every year we face a challenge to raise sufficient funds and the pandemic made this challenge even more difficult.
Community Support has three main funding sources: grants, donations and funds raised in our charity shop. We also have a 200+ Club, a monthly lottery that helps raise money for the organisation.
To find out more about us, please visit our website: www.builthcs.co.uk
Membership Area
----- Start of picture text -----
Newbridge on Wye Franksbridge
Hundred House
Aberedw
Garth Cilmery
Beulah Erwood
Builth Wells
Llangammarch Wells
Crickadarn
----- End of picture text -----
----- Start of picture text -----
Llanwrtyd Wells
----- End of picture text -----
Annual Report & Accounts 2020/21 I 3
Chairman’s Report
Annwyl Gyfeillion,
both to visit and to work in. Here we continue to be a satellite for Llandrindod Food Bank and Credit Union are available to their members at our office on a Friday morning.
I took the role of acting Chair when Pam Hibbert stepped down in December 2020. We are very grateful for the work Pam did for Builth Wells Community Support (BWCS). Thankfully, she has not abandoned us completely, and continues to support us as a Volunteer Driver. We must also say goodbye to Hugh Garner and Yvette Bridgeman, who are stepping down from their roles on the board of trustees. We thank both Hugh and Yvette for the work they have done for BWCS, including Yvette’s years as past Chair. We wish them all well for the future.
With the Charity Shop closed it put an unprecedented strain on our Finances. We owe an enormous thanks to Community of Builth for the support, both physically and monetary, that we have received from them over the past year. As you read through this report you will see how local individuals and organisations have helped to sustain us. The numerous volunteers, local clubs honouring us with rewards as well as giving us much needed monies to help us continue with the vital work that we are involved with. Special thanks to Simon (Jungle) John, see how he supports us daily on page 15 of this report.
Covid continues to challenge and has kept us extremely busy. The services that BWCS supply to the community have become more visible to the local community during this past year. We have often heard the phrase ‘I didn’t know that they did so much.’ Cathy (Manager of BWCS) and Ashley (Administrator) have gone above and beyond the line of duty to keep all the services going and have worked tirelessly, somehow managing to keep all the balls in the air. There was a 100% increase on requests for our services. We restarted Community Transport in September with all necessary Covid protection in place.
For me, the most important word in our title is ‘Community’. We are an population here in Powys, but BWCS are here for the whole community. Regardless of age, creed, or colour we will support you.
Many Thanks to the staff and volunteers for all their hard work – a dyma i flwyddyn arall o wasanaethu ein Cymuned. (Here’s to another year serving our Community).
Thanks to the hard work of David Sutherland, we successfully obtained funding from ‘The National Lottery’ for a wheelchair accessible Electric vehicle and to employ 2 part time drivers. You will soon see our vehicle around town, and it will provide us and the community with new opportunities so that we will be able to serve a wider range of our local population with accessible transport.
Eironwy Davies Chairman
We moved to our new offices at 1 Groe Street in February. More accessible than the old office and more visible, it provides a welcoming, bright, and airy premises
4 I Annual Report & Accounts 2020/21
----- Start of picture text -----
Who We Are
----- End of picture text -----
The Board of Trustees has overall responsibility for Community Support and ensures that the organisation complies with required legislation. Trustees attend regular meetings and training events, as well as bringing forward ideas which enable us to meet the needs of our community. All BWCS trustees are volunteers based in the community, many with years of experience working locally or with Community Support.
Staff are based in our Groe Street office, and are responsible for the day-to-day management of the organisation. Cathy Warlow, our manager, has been with us since the beginning.
Trustees
Eironwy Davies Chairman Andrew Cook Treasurer Yvette Bridgeman Hugh Garner Ian Phillips David Sutherland Pam Hibbert Resigned Dec 2020
Our team of volunteers provide all our services. Additionally, our team of office volunteers help out in our reception, answering phone calls, information and recording requests for our services.
Staff
Cathy Warlow Manager Ashley Offa Administrator
In 2020/21, we had a team of 53 volunteers.
Annual Report & Accounts 2020/21 I 5
Covid-19
At Builth Wells Community Support, as elsewhere, Covid-19 changed everything.
Normally, we are an organisation that promotes and enables social contact as a way to tackle loneliness and isolation in our rural community.
Covid-19 forced us to think of new ways to
help people in our area.
On 23rd March 2020, Community Support changed and adapted overnight. We knew that in order to make these changes work, we would need a whole new team of volunteers, as many of our original volunteers were over 70, and were advised by the government to self-isolate.
Working with Builth Wells Town Council and local County Councillors, we produced a leaflet that was delivered to every home in Builth, telling people to call us if they needed anything, or if they could volunteer to help.
The response to our leaflet was incredible, and within 24 hours we had registered over 30 volunteers to help us deliver our new services.
As the weeks moved on, we also saw requests for other services such as dog walking, and paying bills.
At the same time, some volunteers who were self isolating were working from home - contacting our members for welfare checks, or just offering a listening ear and friendly chat in very lonely times.
In our office, the phone was ringing almost non-stop, and our staff and office volunteers worked hard to set up new systems for recording requests and dealing with the heightened demand for our services.
We helped out hundreds of people during the first lockdown, and continue to do so. We were overwhelmed by the kind words and generous donations we received from those people.
The Covid-19 pandemic has been awful for everyone, but it has brought our small rural Welsh community closer together, even when we had to be apart.
With our Community Transport, Lunch Club and Befriending services cancelled, the new services focussed on helping people access what they needed most: food and medication.
We set up a shopping service, taking orders over the phone and by email. We then contacted our volunteers, sending them out to local shops to collect the items and deliver them.
We expanded our prescription delivery service, and during the first Covid-19 lockdown our team of drivers were delivering hundreds of prescriptions every week.
6 I Annual Report & Accounts 2020/21
----- Start of picture text -----
Volunteering
----- End of picture text -----
Builth Wells Community Support has always relied on a team of volunteers to provide our services, but Covid-19 has shown how important volunteering is in our rural community.
With most over 70s advised to self isolate (including many of our existing volunteers), those younger members of our community who were furloughed from work or unable to go to school stepped up to help out.
Volunteers from ages 15 - 70 were out every day doing shopping, delivering prescriptions, walking people’s dogs and doing whatever else needed to be done. Some of those volunteers who were over 70 and unable to get out still helped, working from home and calling our members for a friendly chat.
We are incredibly grateful to everyone who helped us help so many people this year. We’ve also been delighted that so many who joined us in the first lockdown have
continued to volunteer even after returning to work or school.
“I’ve been proud to volunteer with and for my community during the pandemic. So many people have said that our services have been a lifeline for them, and it’s great to know that my work has been so beneficial””
Allan Taylor, volunteer
Annual Report & Accounts 2020/21 I 7
----- Start of picture text -----
Services
----- End of picture text -----
8 I Annual Report & Accounts 2020/21
Community Cars
This service resumed in September 2020 after 6 months, and continues to play a very important role for people in our rural area, where public transport is not readily available or accessible.
The scheme provides transport for essential journeys. Volunteers use their own cars and are paid mileage expenses. Passengers make a contribution to the cost of the journey and the balance of the Volunteer expenses is funded by our own charity shop and a donation from the Friends of Healthcare in Builth Wells.
The map below shows the most common places our drivers travelled to this year. We were happy to help with the Covid Vaccination effort by transporting people to the Covid Vaccination Centre at the Royal Welsh Showground free of charge.
Builth Wells (167) Glan Irfon (70) Surgery (39) Vaccinations (44) Other (14)
Llandrindod Wells (39)
Hereford (98)
Llanwrtyd Wells (4) Brecon (22)
373 Return journeys 8 Volunteer Drivers More 110 People transported Stats 770 Volunteer Hours 2 Hours Avg. journey time
Annual Report & Accounts 2020/21 I 9
----- Start of picture text -----
Prescription Delivery
----- End of picture text -----
We have been delivering prescriptions for our members for many years. In a rural community such as ours, getting to the pharmacy can be difficult if you have a disability or don’t have access to a car.
continue to do so for as long as it is needed.
Prescription Delivery is provided free of charge and funded entirely by donations.
During the Covid-19 lockdown this service became vital for many more people in our area.
We collected and delivered 1763 prescriptions from pharmacies in Builth, Llandrindod and Llanwrtyd.
Prescriptions were collected and organised by BWCS staff members, before being delivered by our team of volunteer drivers (pictured above). Many, many hours were spent queuing outside pharmacies, and our volunteer drivers delivered at their own expense during the first lockdown, which helped us at a time of tremendous financial uncertainty.
We developed a good working relationship with pharmacy staff in Boots in Builth, and we are very grateful for their help.
We continued to provide this service even after the lockdown ended and will
10 I Annual Report & Accounts 2020/21
----- Start of picture text -----
Shopping Service
----- End of picture text -----
This is another service that we had been operating for many years prior to Covid-19, that saw a surge in requests during the first lockdown.
We were very grateful for the help and co-operation of staff in many local shops, particularly Builth Wells Co-Op, Morgan’s Butchers and the Post Office.
With the government stay-at-home order in place, many people were unable to do their grocery shopping. While some supermarket chains offer home delivery in our area, this was not a solution that everyone was able to take advantage of. Firstly, due to overwhelming demand, delivery slots were difficult to obtain. But also, some people do not have access to online shopping.
Our service offered everyone the ability to get their grocery shopping done. We took orders over the phone and by email, and sent volunteers to local shops to collect the items and deliver them. Volunteers also collected shopping lists from people without easy access to a phone or email.
To reduce the handling of cash, we acquired a pre-paid debit card to pay for all grocery orders. Members could then reimburse us over the phone or using a mobile card reader.
The Numbers
64 People helped
645 Shopping Deliveries
£9563 Grocery Spend
Annual Report & Accounts 2020/21 I 11
----- Start of picture text -----
Foodbank
----- End of picture text -----
The Covid-19 pandemic and ensuing lockdown placed many people and families into financial difficulty. This saw an increase in requests for food parcels from our foodbank.
parcels, including bread, fresh fruit and vegetables.
We became a satellite branch Llandrindod Foodbank, itself part of the Trussell Trust group of Foodbanks, in 2019. We work closely with the Llandrindod Foodbank to co-ordinate donations and deliveries.
of
During the lockdown, our office was closed to visitors. Most Foodbank referrals at this time were made remotely and parcels were delivered by our team of volunteer drivers. As the lockdown eased and our office opened we began to receive more walk-in requests for food parcels.
We supported 20 people with 80 foodbank deliveries from April 2020 to March 2021.
Our Foodbank is funded by donations. We are particularly grateful to Builth Wells Rotary Club for their continued support of our Foodbank. Rotary Club donations have enabled us to add items to the basic food
12 I Annual Report & Accounts 2020/21
----- Start of picture text -----
Charity Shop
----- End of picture text -----
Our shop was opened in May 2007 and continues to be a great success, thanks to the wonderful support from the community in donating and purchasing goods, and of course our fantastic Volunteers who staff the shop.
source of income as without this we would not be able to provide our services. It is also a valuable asset to our town, offering a variety of goods at reasonable prices and of course a great place to volunteer.
As with other retail outlets, our shop was forced to close in March 2020. Thankfully with business support grants from the Welsh government, we were still able to fund our services while the shop was closed.
When the shop re-opened in September 2020, it did so on reduced opening hours. The current opening times are Thursday and Friday 10am - 4pm, and Saturday 10am - 1pm.
Covid-19 protocols meant we needed to quarantine all donations for 72 hours (later 48 hours) before sorting them. As such, we were only able to accept donations on Mondays from 11am - 1pm.
In 2020/21, the shop was run by manager Cathy Warlow and volunteer supervisors Ingrid Gallagher, Sue Seed & Tricia Skyrme.
The Numbers 7 Volunteers In 2019/20
390 Volunteer Hours
748 Gift Aid Donors
The shop provides BWCS with an essential
Annual Report & Accounts 2020/21 I 13
----- Start of picture text -----
Donations & Fundraising
----- End of picture text -----
The following people/organisations donated £20 or more to BWCS during the period April 2020– March 2021:
Builth Chamber of Trade Builth Wells Town Council Builth Wells Rotary Club Sheila Lannon Llanelwedd Com Council Builth Wells YFC Lil Warren Builth Wells Running Club Queens Vault Mair Main Ruby Moseley Roger Harriss Ellen Moseley Builth Surgery Book Club Builth Fest Duhonw Com Council John Warren Brian Reardon Ken Osborne Friends of Healthcare R A Pryce Irene McCallum R O Jones J M Lewis Disserth & Trecoed Com Council K Powell C M Shortland Peter Roberts
C Edwards D R Price Avril Williams R Kenward Morgan’s Butchers Trout Inn Winkle Club K Coughlan S Greenway S & J Sullivan L Witherston J Hurford S Brown M Sneade J M Hoy Gwenddwr Sports Committee
Donations were also received in memory of John Seed
Big thanks also to everyone who has donated to Jungle’s Garth Hill Challenge (see page 15)
We are grateful for all donations received, and a big thank you to everyone who donates monthly on Local Giving. We can claim Gift Aid on these donations, making them worth 25% extra to us
You can donate to us at:
www.localgiving.org/ builthcs
14 I Annual Report & Accounts 2020/21
Other News
New Office
After 20 years, we said goodbye to our office at 14 High Street and moved into our new Groe Street office (see below) in February 2021.
Awards
We were delighted to receive awards this year for our work during the Covid-19 pandemic. Firstly, we were the recipients of Builth Wells Rotary Club’s Community Service Award. Presenting the award, Rotary Club President John Price said: “the work of [BWCS] staff and volunteers during the early months of the Covid-19 pandemic was vital in safeguarding the health and wellbeing of the most vulnerable people in our area”.
Additionally, our administrator, Ashley Offa received an award from Rhian Duggan, The High Sheriff of Powys, “in recognition of
great and valuable services to the community.
Jungle’s Garth Hill Challenge
Fundraisers are vital to BWCS, and so we were delighted when we heard that Simon “Jungle” John had started a fundraiser for us.
Beginning on 13 February 2021, Jungle committed to walk up Garth Hill in Builth every single day for a year. Many people have donated to Jungle’s Garth Hill Challenge already, and we are incredibly grateful for all those donations.
But our biggest thanks goes to Jungle himself. We hope everyone in Builth will support him on his long journey!
You can contribute to Jungle’s Garth Hill Challenge fundraiser at:
localgiving.org/jungles-garth-hill-challenge
Annual Report & Accounts 2020/21 I 15
Treasurer’s Report
I need to start with a big thank you to Ian for leaving the books in such an excellent state. A lot of work went into developing a system which combines a record, management control and an audit trail in a clear, yet sophisticated manner.
Normally, the Treasurers Report would combine an objective look at the current year, together with a comparison to last year and projection to the forthcoming period.
Unfortunately, an event called Covid-19 made any meaningful comparisons pointless, but 20 /21 can best be summarised by saying; thanks to the magnificent work by Cathy and her team - in this I include the directors, Builth Wells Community Support ended the year with a near-unique opportunity to provide ever more service to meet the needs of our community.
On the positive side, grants from many donors enabled us to continue to help the growing numbers who needed support. It enabled us to move to a new building that provided facilities for the future and buy an electric vehicle that supports our environmental ambitions and will save money.
On the less positive side, our main source of income, the popular shop, has had to remain closed, as all other retailers and self-isolation meant many volunteer helpers were not available.
New information systems, based on Ian’s spreadsheets and an improved budget projection will help Cathy manage and continue to work with the team and so make the most of our resource.
With our re-positioning for the future, we are better placed to cope financially with what will be an increasingly challenging time ahead.
Andrew Cook
Treasurer
16 I Annual Report & Accounts 2020/21
Trustees’ Responsibilty Statement
The Trustees (who are also directors of Builth Wells Community Support for the purposes of company law) are responsible for preparing the Trustees' report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).
Company law requires the Trustees to prepare financial statements for each financial year. Under company law the Trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing these financial statements, the Trustees are required to:
select suitable accounting policies and then apply them consistently;
observe the methods and principles in the Charities SORP;
make judgments and accounting estimates that are reasonable and prudent;
prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company will continue in operation.
The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the charitable company's transactions and disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.
exemptions provided by section 415A of the Companies Act 2006.
This report was approved by the Trustees on 26 July 2021and signed on their behalf by:
Eironwy Davies Chairman
Annual Report & Accounts 2020/21 I 17
Buillh Wells Community Support Company Lld by Guarantee 8278766. Reglstered Charlty 1150452 Balance Sheet as at 31 March 2021 2021 2020 Fixed Assels Current Assets: Cash in Bank Current accounls £55350 £9501 Deposit account £24530 £24410 Gross Assets £79880 £33911 Current Liabilities £11 Current Assets £49 Net Assets £79880 £33949 Charity Funds Unreslricted Funds Restricted Funds {membership fees) £79833 £ 47 £33902 £ 47 Total Funds £79880 £33949 The Trustees consider that the company is entitled to exemption from the requirement to have an audit under the provisions of section 477 of the Companies Act 2006 {'the Act") and members have not required the company to obtain an audit for the year in question in accordance with seclion 476 of the Act. The Tnjslees acknowledge their responsibilities for complying with the requirements of the Companies Act 2006 with respect to accounting records and for preparing financial statements which give a true and fair view of the slate of affairs of the company as at 31 $1 March 2021 and of its net resources expended for the period in accordance with the quirementS of sections 394 and 395 of the Act and which otherwise comply with the requirements of the Companies Act 2006 relating to financial statements, so far as applicable to the company. The financial statements have been prepared in accordance with the provisions applicable lo small companies wilhin Part 15 of the Companies Acl 2006 and in accordance with the Financial Reporting Slandard for Smaller Entitie5 {effeclive April 2008). The financial statements were approved by the Trustees on 26th July 2021 and signed on their behalf, by.. Elronwy Davies Chairman 18 1 Annuol Report & Accounts 2020121
BUILTH VIELLS COMMUNrrY SUPPORT Main Office Account 1stA ril 2020 31st March 2021 Openlng Balan¢0 0110412020 3,$48.$3 3.548.53 Income Powys CC Annual Revenue Grant P.C.C. Tran5POrt Core Funding PO LHB Funding PLHB Transport Core funding Buillh Town Council Friends of Builth Hea11hcare Co-op Comrnunity Fund PCC tran5POrt grant for signs WCVA Flood relief Grant Donations Monthly Donations 200+ Club Miscellaneous COVID Grants Foodb8nklshopping Total Income Transfor In from BWCS shgp account 2,719.80 2,322.00 1.381.38 1,280.00 3,000 00 3.(X)O.00 3,859.58 1,188.00 1.600.00 23,436.65 1,140.00 1,908.00 366.95 53,600.00 665 00 101,467.36 101,467.36 15.050.00 116,517.36 120.065.89 Expenditure Staff Costs Rent Heat, Light, Water Telephone Office costs Petty Cash 200+ Club Foodbankjshopping Equipment Miscellaneou5 Adaptations to new office Insurance 49,260.73 4,167.00 1,767.30 1,294.30 3,321.65 100.00 1.300.00 1.808.98 1,714.62 619.16 12.387.34 1.071.59 Total Exp•nditur• 7B,612.67 78.612.67 TranJf•r to Transport account 2,800.00 81,412.67 Clo8lng Balanc•s 311312021 38,853.22 38.653.22 120.065.89 Examlned and found to be corr•ct Examlnèr dato Tr•asur•r date Annuol Report & Accounts 2020121 1 19
BUILTH WELLS COMMUNITY SUPPORT Account 1st A r 2020- Mar 31st 2021 Sho Op•ning Balance @ 11412020 5.793.61 5793.61 Income Sales Cash Sales Card Total sales Textile Recycling Gift AKI Grants Refund Tolal Incomo 4,867.97 6,449.37 475.50 776.16 27.000.00 30.09 34,731.12 34731.12 40524.73 Ex •nditurg Refuse & Recyde Cost Rent l Rates Heat, Light, Water Cybertill Running costs Card Costs. Streamlne Equipment Miscell8nEous Total expendltur• 474.06 5,200.00 952.51 1.364.67 92.29 867.20 690 82 9,641.$5 9641.55 Transler to main account Transfer 19 Transport aceounl Transfer lo Virgin Reserve Total Transfèrs out 15.050.00 0.00 15,050.00 15050.00 Closlng Balan¢e 311312021 15833.18 15833.18 40524.73 f :J> C trl d(ISfr) e Lf Examined and found to be correet Date Is IIlLtsLI Treasurer Date 20 1 Annuol Report & Accounts 2020121
Builth Wells Communi ort Trans ort Account Incom• and Ex enditurè- 1 A ril 2020- 31 Mar¢h 2021 Openirw bala @ 114120 Incom¢ Transport charges Donations Community Car Membership Fees 157.89 302.60 250.00 770.00 Total Income 1.322.60 Trangfers In Nel transfers from off8 al¢ 2,800 00 Total Transfers In 2.800.00 4,280.49 Expènditure Volunteer drivers. expenses Returned Cheque Total Expenditurè 3,407.10 10.00 3.417.10 Balance at 31103121 Unpresented cheques Closing balance 863.39 863.39 4,280.49 Examln•d and found to bg in accordance Tr•asur• Date 15.7 7 ExamSner Dat• li JLoi, Annuol Report & Accounts 2020121 1 21
8 ¥ 22 1 Annuol Report & Accounts 2020121
31/03/2020
16-20 18-22 31/03/2020
Annual Report & Accounts 2020/21 I 23
Can you help? You Can Support BWCS in many ways:
Volunteer
Donate
Fundraise
Join the 200+ Club
Leave a Gift in Your Will
To find out more about how you can get involved: Call us on 01982 553004 Go to our website at www.builthcs.co.uk Or pop into our office at 1 Groe Street, Builth Wells
Reg Charity 1150452 Company Ltd by Guarantee 08278766
24 I Annual Report & Accounts 2020/21