Reglslered number: 07966408 Charlty number: 1146883 NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) UNAUDITED TRUSTEES, REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025
NORFOLK DEAF ASSOCIATION (NDA) (A company Ilmlted by guarantee) CONTENTS Page Reference and admlnlstratlve detalls of the Charlty, Its Trustees and advlsers Trustees. pOrt 2-18 Independent examinerfs report 19 Statement of flnanclal actlvltles 20 Balance sheet 21-22 Statement of cash flows 23 Notes to the financial statements 24-42
NORFOLK DEAF ASSOCIATION (NDA) (A ¢ompany Ilmlted by guarantee) REFERENCE AND ADMINISTRATIVE DETAILS OF THE CHARITY, ITS TRUSTEES AND ADVISERS FOR THE YEAR ENDED 31 MARCH 2025 Trustees J Penn, Chairperson P R Prinsley MP C l M I C Cant. Vice Chair R A Moate. Treasurer Dr R J A Cadman JSLHirst Company registered number 07408 Charity registered number 1146883 Reglstered office 14 Meridian Way Norwich Norfolk NR7 OTA Patrons Sir Richard Jewwn KCVO JP Lady Dannatt MBE. Lord-Lieutenant Norfolk Chief executive officer A Derrett Accountants MA Partners LLP Chartered Accountants 7 The Close Norwich Norfolk NR140J Bankers Santander UK plc Bridle Road Bootle Merseyside L30 4GB CAF Bank 25 Kings Hill Avenue Kings Hill West Malling Kent ME19 4JQ Solicitors Leathes Prior Solicitors 74 Th8 Close Norwich Norfolk NR14DR Page 1
NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) TRUSTEES. REPORT FOR THE YEAR ENDED 31 MARCH 2025 The Truslees present their annual reKM)rt together with the financial statements of the Charity for the year 1 April 2024 to 31 March 2025. The Annual report serves the purposes of both a Trustees, retK)rt and a directors. repth under company law. The Trustees (x)nfirm that the Annual report and financial statements of the tharitable company comply wth the current statutory qUIreMents, the requirements of the charitable compantys govertiing document and the provisions of Ihe Statement of Recommended Practice (SORP) applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS102) {effeGlive 1 January 2019)- Since the Charity qualifies as small under section 382 of the Companies Act 2006. the Strategic report required of medium and large companies under the Companies Act 2006 (Strategic Report and Directorg Report) Regulations 2013 has been omitted. Reference and administrative details The Norfolk Deaf Associalion (NDA) is a charitable company founded in 1898 and first registered with the Charity Commission in 1962. In February 2012 NDA registered as a Company Limited by Guarantee and, as a cx)nsequence, re-registered with the Charity Commission in April 2012. The Charitls governing documenls are the Memorandum and Artic18s of Association. In July 2020, following the approval from the Charity Commission, NDA began to operate under the working name of Hear for Norfolk. The address of the registered office is as shown on the first page. Details of the TrUst5/DirectOrs, the Patrons. the Chief Executive Officer and principal professional advisers are also given on the fir page. Norfolk Deaf Association (NDA) Objects The Norfolk Deaf Asscciation's charitable objects are: o relieve and assist Deaf and hard-of-hearing people in the mitigation of the effects of whole or partial lack or defect in hearing or speech or both. To improve the quality of life and relieve the needs of persons with all degrees of hearing loss or hearing related issues by providing items, support, activities or facilities in the interests of SOGial welfare, de&gned to improve their condition of life." (extract frt)m NDA'S Memorandum and Articles of Association} Structure, governance and management a. Constitution Norfolk Deaf Association {NDAI is registered 8s a charitable company limited by guarantee and was set up by a M8morandum of Association. b. Methods of appointment or election of Trustees The management of the Charity is th8 responsibility of the Trustees who are elected and CoPted under the terms of Ihe Memorandum of Association. Page 2
NORFOLK DEAF ASSOCIATION {NDAI (A company Ilmlted by guarantee) TRUSTEES. REPORT {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Structure* governance and management (continued) c. Oryanisational structure and decision-maklng policies The Trustees of Hear for Norfolk have the overall responsibility for the governan and strategic direction of the Charity. Trustees are eilher ele or co-opted to the Board and can stand for re-e1lOn. During this financial year Ihe Board of Trustees consisted of six TwsteegDirectors armj had three offirS (Chairperson. Vice-chair and Honorary Treasurer). The Board of Truslees meets quarterly and reviews stralegy and performance. and monitors implementation plans and budgets. In line with the requirements of the goveming document Trustees also org8nise an Annual General MtIng at which eleGtions take place and resolutions are passed. In between the main Board of TTUStees meetings. the Chief Executive Officer has regular communications wth the Chairperson and the Treasurer, and the Trustees alike. d. Policies adopted for the induction and training of Trustees New Trustees are recruiled based on the skills and 8XP8rtise that have been identifi&J as required to effliVelY govem the Charity. An open recruitment process. as well as targeted approach, is used when recruiting new Trustees. Interested candidates are asked to submit their CV and a statement about why they wish to join the Board. at particular skills they will bring and what contribution to the Board and the Charity they can make. There is a formal intervi8W Imth the Chairman and the Chief Executive. The candidales are al$ given the opportunity to visit some of the servi$ and attend one or two Board meetings before making the final {mmitMenL The current Trustees are familiar with the WDrk of the organisation, as the majorily of them have been involved th the Charity for a number of year& A skills audit of individual Trustees is undertaken on a regular basis and the findings inform the future recfuitment to the Board. A Trustee induction e-pad( is in place, vthich is given to all n8wly recruited Trustees. The pack includes various Charity Commission publications, published accounts, financial predures, the Charity's risk assessment. the current business plan, wjrking bget. roles and responsibility of a Trustee and the Board, Trustee ccle of Conduct and the Memorandum and Articles of Association. The Chaimian of the Board of Trustees and the Chief Executive Officer meet with new Trustees to cover.. The obligations of Trustee Board members The main d0MentS that set out the strategicloperalional framework for the Charty ReSrCeS and the current financial position Future plans and objectives An overview of the work of the organisation and staff team Trustees are encouraged to attend training sessions to develop their skills and knowledge. The Trustees adopted the Charity Commission's Charity Govemance Ccyje 2017. Page 3
NORFOLK DEAF ASSOCIATION (NDA) (A company Ilmited by guarantee) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Structurei governance and management (conlinued) e. Risk management The Board is responsible for the management of the riths faced by the Charity. Detailed consideration of the risks is delegated lo the Chief Executive. Risks are identified, assessed and controls 8Stablished throughout the year. A formal review of the Charity's ri* management processes is undertaken on an annual basis and risks are reviewed on a rolling cycle. The key conlrols used by the Charity indude: Strategic planning, budgeting, and manaJement accounting Organisational and gov8mance structure and lines of re}rtIng Fcrmal WTitten policies, which are reviewed regularly Hierarchical authorisation and approval levels Regular assessm8nts of risk at Board meetings Fcrmal agenda for trustees, Board activity Through the risk manag8ment processes established for the Charity, the Trustees are satisfied that the major risks identified have been adequately mitigated where nece&8ary. It is recognised that Systems can only provide reasonable but nol absolute assuran that major risks have been adequately managed. Objectives and activities a. Our Vision and Mission Our vision is to continue to be the community healthcare provider of choice for people wth hearing loss and related conditions. Our mission is dedicated to improving th8 improving health and wellbeing, aiding communication, and 8nh8ncing the quality of life of people with hearing loss and hearirKJ related conditions of all ages, their families and carers. We schieve this by providing practical and emotional swpport, aural care, hearing aids maint8nance, hearing assessment and fitting, otoscopy. hearing loss awareness training. and information 8nd advice on hearing loss and hearing related conditions, and assistive listening deViS. We are true to our values and they are at the heart of everything we do. Incluslvlty - we believe in making Dur services available and accessible to anyon8 who needs them. We believe in staff having the ownership of the services we provide and be empowered to W¢tIvelY make imwovements in their areas of work. Integrity - we believe in treating people vith respect. being OFen, honest and trustworthy. We believe in transparency, accountability, r8cognising our limitations and in strict adherence to confidentiality. Responslveness - we believe in a safe. timely, effective, effiaent and flexible modus OFerandi. We believe in responding promptly to the changes in need of our Servi users, as well as the changes required within the organisation to ensure we maintain a high-qualty provision. Resourcefulness - w8 b81i8V8 in finding effective solutions to solve problems, in assessing the need to enable us find 'a way to help.. We believe in planning in accordants with resourc8s available. in delivering cost effective services and being financially prudent, vrking as a team and in a collaborative way with olher organisations. Page 4
NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Objectives and actlvltles (contlnued) b. Main activities undertaken to further the Charity's purposes for the publlc benefit The Truste8s confirm that they have complied wth their duty in section 4 of the Charities Act 2011 to have due regard to the public benefit guidance used by the Charity Commission for England and Wales. The Trustees further confimi that the activities of the Charity are carried out, in line with its objects, for the public benefit. The Charity's main objective for the public benefit is: To provide providing practical and emotional supp)rt. aural care. hearing aid maintenance, hearing assessment and fitting, otoscopy, hearing loss awareness training, and information and advi on hearing loss and hearing related conditions, and assistive listening devices to people of all ages viith all degrees of hearing loss in Norfolk. The Charity achieves this objective by delivering the fdlowng rvIs. Aural Care Service is aimed at improving the quality of life people who are affected by excessive ear wax. We offer the Aural Care Service (ear wax removal clinics using suction under magnification and, if required, manual instruments). delivered from easily accessible community-based clinics. mobile ear care clinic, and domiciliary and care home visits for patients that are housebound. The Servi is run by a team of professionally trained and experienced Aural Care Practitioners. are gIStered nurses and have complet8d specialist aural care training. Adult Audiology Servlce is aimed at assessing hearing function, advising on the most beneficial Ireatment for hearing loss, dispensing and fitting hearing aids. We offer this NHS funded acc8ssible audiology service to people age 50+ with age related hearing loss. The service is ddivered by trained, registered and experienc£d Audiologists from our community-based and mobile clinics, and as well as through domiciliary and care home visits for housebound patients. Hearing Support SeNlce the aim of this sen11 is to offer assislance to users of NHS hearing aids by providing emotional support. routine maintenance of their hearing aids. adving on their use. MmUnication lactics and the available assistive listening devices. We deliver this service by reaching our Servi users Ihrough home visiting. cornmunity-based clinics, and a mobile dinic. This outreach suppcrt service is managed and administered by a small team of paid staff and delivered across Norfolk by a t8am of V11-traIned and dedicated volunteers. As part of this seNice, we offer the Ear Otoscopy clinic, lch is aimed at screening individuals for the presence of ear wax. debris and feIgn bodies and referring for apFropriale treatment, if required. The Cuppa Care Project offers emotional. wellbeing and practical support, information and advice to members of the community who might experience loneliness or isolation or who might require specialist support or advice. This service is led by Hear for Norfolk and ddiv8red in partnership wilh a range of charities and other local organisations. Hearing Loss Awareness Tralnlng aims to increase the awareness and understsnding of the challenges faced by people with all degrees of hearing loss in the workplace, eduCatiC and in social settings. The training is delivered face-to-face as well as online, enabling us to meet the needs of different organisations and individuals. Page 5
NORFOLK DEAF ASSOCIATION {NDA) (A company limited by guarantee TRUSTEES. REPORT {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Achievements and performance . Review of activiligs Organisational level ThroughoLrt the year the Trustees have monitored the implementation of the objectives set for the year through the Chief Executive's report at the Board meetings. The Trustees are pleased to report that the servi$ delivery objectives set for the year have been achieved. The Trustees would like to acknovAedge the operalional challenges experienced during the year. with a long- lime lasting uncertainty in relation to contracts with the local NHS affecting the Aural Care Service. vthich impeded the Charity's ability to plan and retain the requir8d staff capacity to meel the demand. Further challenges were experienced in relation to staff resourcing of activities due to a numb8r of colleagues retiring. challenges with recruiting to Audiology Service due to national shortage of qualified professionals and inability to recruit lo Aural Care Service resulting from the uncertainty created by local NHS commissioners as mentioned above. However, despite the aforementioned challenges and with thanks to The Big Lottery Community Fund and several Twsts and Foundations, the Charity continued with the successful delivery of ils Cuppa Car8 Proj8Ct, extending its reach to more localions across Norfolk and providing a reliable, regular and accessible emotional and practical support. infomiation and advice to pecyle in local c(Knmunities. Whilst some services performance tsrgets set for tIE year hav8 not been met as a Consequen to issues mentioned above, overall, the organisalion performed well, responded to the needs identified by its servi users and is able to demonstrate the positive impact and difference made to people's lives. The fuThJing envir<)nment became tougher duriNJ the year. with a notsble reduction in the level of donations reiVed comparing to the previous years and the size of grants secured being of lower value. We ar8, however, are very grateful to all the individual donors. Friends of Hear for Norfolk, grant making Trusts and Foundations for all the financial support provided. and the NHS Norfolk and Waveney ICB and James Paget University Hospital for the services contracts, all of vthich enaed us to Continue deliver our high quality and accessible seNices and support to people of Norfolk. A formal review of the achievements of objective5 and key performan indicators set in the Business plan for the year has been carried out by the ole staff team. the finding of which have been rewrted to and discussed by the Board of Trustees at the end of the financial year. The key objectives and priorities for 2025126 financial year have been agreed on as part of these meetings. A summary of these objectives can be found in the 'Plans for the future section, of this reFKIrt. Page 6
NORFOLK DEAF ASSOCIATION (NDA) (A company limitod by guarantee) TRUSTEES. REPORT {CONTINUED} FOR THE YEAR ENDED 31 MARCH 2025 Achievements and performance {continued) SeTvices Aural Care SeNice (ACS) - ear wax removal u8g microsuction The Aural Care Service (ACS) continued to offer ear care to GP 8nd self-referred patients from ils community- based and mobile cl inics, and undertake Ggre homes and domiciliary visits to housebound people. TIE aural (2re team experienced a reduction in nursing hours as a result of staff retirement and our inability lo recruit to the required capacity caused by the uncertainty vith continuation of our contract wth the local NHS. None the less, staff were able to wurk some overtime and do their utmost to meet the demand. During the year we run 182 mobile clinics and 251 community-based clinics, delivering a total of 8,259 aural care appointmer)ts. Of those. 5,238 appointments were attended by patients that have been referred by their GP. 2,037 appointments attended by fe&paying patients and 734 appointments attended by patients referred to us by James Paget University Hospital. In addition. we carri8J out 250 domiciliary and care homes visits. Patients accessing our Aural Care servi are provided with a Frf)St-procedure feedback fomi that seeks to measure Iheir satisfaction against a number of indicators regarding the care and quality of the service received. Below is a summary of the responses received from 1.181 patients compleled the fomi. Patients are asked to agree disagr wth a set of statements: • StrDry¥ • 4gtet • r>Sagt • Siwgks i. The rgth i h•d to w4rt f( •n ¢l•ie V••5 4.The ¢Jt¢ trt•tmert a •th%e ff+ a My I 5.1 wa5 gAnn ewth •th¥41 l. I wa5 with dwFLy. Inth £offlpaSs It brn•5 corlvJeKe t$1 in la4 w pr•[kn15 W•$ IWl¥iq Y g The trea1thnI l• •thxe?'suppartl that l Tetehod Ms efftttrrt ?0. TTr4 treatmeni ftfew•d t•5 CQntryt¢4 10 thÈ vnprnon Ol myéUbth Page 7
NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) TRUSTEES, REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Achi6vements and perforniance (continued) Many patients write or call us fcllowing the pr(Kedure to tell us about the differ our support has made to th8m. A few examples below. our seNice was prompt and very expertly provided. Many thanks for the restoration of my hearing." °Amazing. wonderful to be able to hearproperly againl" he nurse was amazing and so was the lady who greeted me at the d¢X•r. Fantastic seNice - excellent in all areas." 'Brilliant, first time I could hear without aKYs for 5 years." °May I take this opportunity to say a special Thank You for my appointment foryour microsuction serwce, which was totally painless, in a very friendly atmosphere and perfe¢t advi. Thank you moist knndly foryour attention and your second to none serwce.. "l attended the appantment at the Kings. Lynn Ear Gare Mobile Clinic 8$ arranged. Both members of st8ff were urteous and explained th8 affangements in detail. The procedure was carried out quickly and effI.entIy. I would recommend this service to anyone having problems with ear wax." Very many thanks for arranging this momings appuntm8nt at your Aural Car8 Clinic. Please relay fny appreCiatn to all concemed. I was most impressed with the whole eXrience. I had no previous knowledge of the facility, nor of the techniques employed. The microsuclion wot*ed a treat in one ear although my left ear n8eded some gentle manual tr8atment as well. Th8 who18 process was und@rtak8n quickly and efficiently and thus far, I have expe17enced no untoward aftereffects." Page 8
NORFOLK DEAF ASSOCIATION (NDA) (A company1Sm5ted by guarantee) TRUSTEES. REPORT {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Achlevements and performance {contlnued) Adult Audiology Swvlce (AAS) - hearing assessment, fftiw of hearing aids and aftercare We fully emb8dded the AAS into our range of activities during the 2024-25 financial year by increasing the number of mot41e hearing assessment clinics locations we visit in the Central Norfolk and have seen a considerable increase In the number of aftercare appointments to patients issued with hearing aids by our A4S. as patients progressed Ihough their 5-years pathway since the initial assessment. We had audiologist retiring during th8 year and one went on matemity leave. This has added a notable pressure on the remaining staff, and consequently impacted on the number of dinics we were able lo deliver. The position was successfully addressed when we have appointed a new wlleague to the team in the third quarter of the year. During this financial year we have delivered 155 community-based clinics. 85 mobile clinics and carried out 220 domiciliary and care homes visits. Through these dinics and visits we have seen 1.014 patients. of which 696 patients have been a&8essed and fitted with hearing aids, 49 with one hearing aids, 54 have been referr to the local hospital ENT and Audiology Departments for further investigation due to the complexity of th8ir condition. and 215 patients requiring aural microsuction or were discharged nol requiring hearing aids. We have delivered 3.090 aftercare appointments. Patients accessing our Adult AudiolcJy servi are provided th a post-assessmenvfitting feedbad( form that seeks to measure their satisfaction against a number of indicators regarding the care and quality of the service received. as w811 as gain their o)ntribution toward the service improvement. 178 completed questionnaires have been returned and anal, providing the following insights: • Str/ I4 • >4rtt • l>wrot • Str,, ,kNJthot tsrnt I to for apFomtr)ientd•te kn75 Ihe CePt¥Stas Y+t4ciMIry I w•5 ¢JPrtr.¢rwh PFVKY &fvnrwJ rny •PPQ•ntme4 •$> asse$5m¢nt roomwa5 Cle Lcmlty I w•$ vt•t¢¢ •1 t1% I conlthrKt tr4J5t Jr,the C¥f& my eose Wtitten cleaf 10 u4tts%bfid lif •ppae bl not ptea£e blonkl I tho rfty larnthj V•J Irrt15 Page 9
NORFOLK DEAF ASSOCIATION (NDA) (A Company limited by guarantee) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Achlev•ments and perfomiance (contlnued) We are also asking service users who rec8ived the Aftercare support to identify the difference our support has made to them. We received 346 responses last year with the following r8suIts.' Bry ¢fler¢YKe • SGm¢ ¢Trfty¢.e • ¢rffer¢t Yw to twffluryc•te. l&g. 4rty f•c•.to.I•E• &IN4 +Y 9rtwp Ywr cunfiderte 5dl.es¢eem.7 Y •bW to vernar Icb. le.9 lp wryVethxat1ty41Fobt5} Ywr 4elt)gry ¢f*ernll qualw oliilt,. Like with the other services, we received many unsolicit8d WTitten and verbal feedback regarding this service and the differen it has made to people accessing it. A few examples below". 'Just a few lines to thank you for the information you gav8 my 19 about your service. My appointment came very quicldy. and my wife took me along this moming. The test took an hour and concluded with new hearing aids being fitted. The audiologist was very efficient 8nd friendly as were the office staff. I was very impressed with the seThits as a whole." .1 came for my Heanng Assessment and found it to be a great experEnGe, my hearing was found to have deteriorated more than I thought il Gould have, the audiologist identified the frequencies I was now missing and rtted me ¥vith a pair of hearing sids which are providing me with a great new hearing experience, music, TV and birdsong when l am walking my dogs are much enhanced.. .1 would h'ke to share my positive feedback for hearing aids, l absolutely depend on th8m. and J am very th8nlrful for the aftercare follow up and support." "This service [afterGare] is excellent and very much apprwated. Staff are welcoming and fn'endly with empathy for the user.. Page 10
NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025
Achievements and performance (continued)
Hearing Support Service (HSS) – maintenance of NHS issued hearing aids and ear otoscopy
The Hearing Support Service (HSS) is our most long-standing support service, established over 35 years ago and offering practical assistance, information and advice to users of NHS hearing aids. The support provided by the HSS is absolutely necessary and essential for continued and regular use of hearing aids, as hearing aid components deteriorate with daily use and need regular maintenance or replacement to keep them in working condition and effective. The majority of our service users are not able to undertake the self-maintenance due to age-related dexterity, frailty or memory issues.
HSS is highly accessible and is delivered across Norfolk by a small team of part-time staff, and a team of welltrained and dedicated volunteers via home visiting, community-based and mobile clinics, over the phone, online and via the postal service.
During the year we have further increased the number of community-based clinics sessions. To achieve a more efficient use of our resources, and most importantly to enhance the support offered during one point of contact, we have fully integrated the delivery of our outreach mobile hearing support with the ‘Cuppa Care’ sessions. This has also enabled us to increase the reach of the service and support more people closer to where they live. We received very positive feedback from our service users regarding the integration of these two activities.
We continued to work in close collaboration with Audiology Departments from the Norfolk & Norwich University Hospital, James Paget University Hospital, and West Suffolk Hospital. The hospitals provide us with the supplies required to undertake maintenance and repair work. We work closely with a number of care homes, GP Practices, local charities, community organisations and supermarkets, who make their premises available to us free of charge, so we can run our community-based clinics or use the car parks to accommodate our mobile clinic.
HSS supports a large proportion of the elderly population of Norfolk. A big percentage of this cohort are experiencing hearing loss by virtue of ageing, but they are also affected by other issues such as loneliness, isolation, ill health, mobility issues and challenges with access to services due to the rurality of our county. Rural and coastal areas of Norfolk experience challenges with their infrastructure, with many residential areas lacking reliable public transport and access to services. We do our best to bring our services into the community to ensure equal access.
To alleviate some of these challenges and to ensure that our support is accessible, we run our HSS clinics across the county on a regular and timetabled basis from either our mobile clinic (‘Cuppa Care’), covering 34 locations across Norfolk, 7 community-based venues, 20 care homes/sheltered accommodations, and domiciliary visits for housebound service users. Clinic sessions are generally run as 2-hour sessions, with the length of the appointment being 15 minutes an average.
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NORFOLK DEAF ASSOCIATION (NDA) (A company limtted by guarantee) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Achievements and performance {continued) During the last financial year (2024-2025) we held 505 clinics, delivering a totsl of 3,049 appointments to 2,040 unique service users. Out of this totsl 111 seNice users received a home Visit through 177 appointrnents. 953 Ere seen at a comrnunity-based clinic through 1,408 appointments and 976 were helped on the mobile clinic through 1,464 appointments. We estimate that vrfe supported an additional 1.200 people over the pfK)ne, e-mail or letter wtth advice, information or help Mbith accessing ServIS provided by local hospitals Audiology Departments or other healthcare providers. 613 rW people joined this Servi during the year. We utilise an Outcomes Measuring QLJestionnaire to monitor the differen we made with our Hearing Support. as w811 as to obtsin feedback on the quality of the Servi received. One of the questions asks respondents to grade befrNeen 'EXlIent' to 'Poorf the help they r6r8ived with various element of support provid8d. Below are the resulls from 200 relum8J questionnaires: •f>g¥ll•rf •G•¢d •lkn •*ryp•LY convty5 Page 12
NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Achievements and performance (continued) We regularly re$ve written and verbal unsolicited feedback from people acssIng the HSS, vith a few exarnples provided below.. °As always my visit today has been a joy. met with cheerfulness & care.. Your st8ff are very experienced. Wann and welming seNice." Mrs X lled in to express her gratitude to Sally [the volunteer] vtho came out to help with hearing aids. She said Sally "so helpful and so informative. l Gan hearlovely. l>n so grateful.. °Bn"Iliant service. Kind, helpful and professional." Very good and well-run outreach and mobffe GliniGS." The Ixoscopy dinics have become a regular activity. We have trained additional staff and volunteers wlh dinical background to carry out the otoscopy screening and, as a result. have been able to increase the number of sessions run. Page 13
NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 hievements and performance (continued) 'Cuppa Caro. Project The delivery of regular outreach, community based emotional support. infomation and advice has continued throughout this year through our 'Cuppa Care, proj8Ct. The addition of Hearing Suppjrt to the Cuppa Care sessions has been very welcomed by our service users. A number of other local organisation, such as Age UK Norwich. He8lthwatch and Age UK Norfolk have joined the session providing assistance to Servi users who required their specialist input. During the year we have delivered 331 support sessions from 34 locations across Norfolk. In total we supported 1.842 people Ihough 2,016 conlaGts. This number does not indude by-passers picked up informationlleaflets and enquired about the projecl. The greater majority of people attended the sessions for social interaction {'a chat and a coffee.), though many have also attended to have their hearings aids maintained, re1ve information on assistive technology (listening a1 sight), benefits advice. advice regarding older age issues, volunteering and lo share their experiences th Healthwatch Norfolk about accessing healthcare SerVis. People attending the 'Cuppa Care, sesson are asked to complete the outcomes measuring form, )thich explores the difference our SUPFX)rt makes. The questionnaire consists of four probing statements that service users we asked to agree or disagree with to help us identify the differen our support is making. The follov•ing rating as provided by 429 respondents: • strOry Dwtè • • 19i¢e • 14rtt Page 14
NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Achievements and performance (continued) We have also asked people lo provide further information regarding the drfferen our support makes: "Enables m8 to resch community Servi$, I would otheiS8 be unable to access.. ast time leamed how to insert and clean aids, invaluabl8." °Signposting for community groups." "Just being there is a great comfort." °Adwse on various SOGial issues." °Knowledge of ht$ regarding heanng aidprovider." "Makes lrfe simpler- W0S- HSS fiDm Cuppa care enables to keep on top with ama1ntenance." "Makes me feel part of the w'Nage.° "Ease of availability of support. Helpful and court8OUS." °It helped me to feel p)sitive and reassured. Good to talk about housing problems. lovely to have a local help farJlity instead of trying to get to another town or city for help.. Hearlng Loss Awareness Tralnlng (HLA7) During this financial year we have held a total of 4 external training sessions, training a total of 48 ppIe from Lisa Angel Jewellers the Inspiration Trust. and the James Paget University Hospilal. The feedback from the training is very positive, with 1000/0 of attendees stating 'strongly agree. or 'agree' that having attended the course they" Have a better understanding of the hearing IS Have a better understanding att how to communicate with people who have hearing loss They can apply what they leamt in their setting Further feedback included: Very infotmative. I learnl a lot and l am amazed by how the human 8ats work." The presentation was very clearly delivered and the activities were affective in strengthening my understanding of issues.. Very good cours8, V8ry thorough. Definitely recommend itl. °Really good. useful training, infom?ative and cle8r. It will help me in my work." Page 15
NORFOLK DEAF ASSOCIATION (NDA) {A company limited by guarantee) TRUSTEES, REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Achievements and perforniance (Continued) b. Employees and voluntears The Trustees would like to pay tribute to Ihe small team of paid staff for their work, prof8ssionalism, resilien, reSoUrfulnesS and commitm8nt to providing high quality Servi$, and equally to 811 the hard v40rking and dedicated volunteers whose help is essential and invaluable in the delivery of the Hearing Support Service and the 'Cuppa Care, Project. The Trustees acknovledge the difficult times faced during the year due to the ongoing uncertainties regarding the aural care service contract with the local NHS, the considerably in¢ased demand and pressure on all services and on staff capacily. Trustees are very apprecialive to all staff and volunt88rs who have given their utmost to ensure that the Charity continues to deliver excellent and reliable outreach services enabling Hear for Norfclk to reath the most vulnerable in our county. The following feedback provides a very good summary of what our ganisatIon is all aknut: "An exce118nt all-round s81VIC8. This Organisatn is efficient, the people profeSsn81 and compelent, kind and caring. My experience process from e8r wax removal, contact with the service, appointment making through to testing and aid fitting was exactly what I hoped for. NHS funding shrewdly spent. Fantastic value for money. Thank you very much.. The Trustees would also like to thank all our members and the Friends of Hear for Norfolk for their continued support and commitment. c. Plans for the future Our main plans for the coming financial year are: Increase the staffing capacity wthin our Aural Car8 and Audiology Services. Successfully deliver the Aural Care servi Contract vth James Paget University Hospital. Ensure the sustainability of our Hearing Suppcft Service and the 'Cuppa Care, Project Recruit and train additional volunteers forthe Hearing Support Service and the 'Cuppa Care, Project. Diversify the income by considering the provision of privately funded hearing aids. Secure £146,000 of capital funding required for the purchase and conversion of the additional Mobile Hearing Ass8ssm8nt & Ear Care Unit. Proactively promote all our services and the Hearing Loss Awareness Training to care homes. medical practi$. district councils and other community organisations. Focus regjurces on raing rev8nue funds from Trusts and FndatiOnS. individual donors. commercial organisations and Friends of Hear for NCf(Ak. Complete the online appointments booking project. 10. Achieve IQI PS accreditation for Audiology Servic8. Page 16
NORFOLK DEAF ASSOCIATION (NDA) (A company Ilmited by guarantee) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Financlal revlew a. Going concem After making appropriate enquiries. the Trustees have a reasonable expectation that Ihe Charity has adequate re9)U$ to continue in operational existen the foreseeable future. For this rean. they continue to adopt the going concern basis in preparing the financial statements. b. Reserves policy Free reserves are unrestricted funds that are freely available to be spent on any of the Charity's objI1veS. Tangible fixed assets and the connected bank loans are nol included in free reseNes as the assets are essential to the Charity's activities and Iheir disposal would adversely impact on its ability to deliver its aims. The minimum level of fr res8rv8s is set by ttrE Board of Truslees on an annual basis and regularly monitored throughout the year. Action will be tsken if actual free reserves fall significantly below the level estsblished. In detemiining the levd of free reserv84 Trustees consider the financial impact of tl ris facing the Charity, including the loss of income from partner agencies and voluntary donations, and balance the need to hold sufficient reserves to enable the Charity to: Continue its aclivities when faced with unforeen circumstsnce& Maximize expenditure on charitable activities. The policy for 2024125 was to hold a tsrget minimum level of Iwo months projected annual expenditure. The medium-term ambition is to build up the free reseNes (as defined by the Charity Commission) with the initial targel of £289.032, lch rewe88nts three months, projected running costs, increasing lo six rncths of annual expenditure in the long-term. However, as a result of low level of unrestricted reseNes in the previous year. the ongoing UnrtaInty regarding the NHS contract for the Aural Care servi which prcthibited our ability lo recruit dinical staff to the service in case there is no contracted work (thus impacting on the staffing capacity required) and the o)incidental retirement of a number of clinical staff at the same time, coupled with reduced voluntary incom8 due to difficull nOmiC times and increase in operational costs. this level was not achieved. Therefore. the free reserves as at 31 March 2025 vrfere £119,064 (2024 - £180, 163). For the 2025126 financial year the Trustees aim to focus their efforts on ensuring that all servitss remain sustainable and viable by raising the required funds and sewrir¥J the cxjent reserves target of two mthS of projected annual expenditure, vthich is £211.608. The medium-term ambitiC is to build up the free reserves with the initial target of £317.412. which represents thr months. projecled running costs. increastng to six months of annual expenditure in the long-lerm. Designated funds are funds set aside by the Trust out of unrestricted funds to fund speGific future purposes and projects. As at 31 March 2025 the Charity had no designated funds. As at 31 March 2025. the Charity had restricted funds of £32,137 (2024 - £24. 950). Restricted funds are funds received fcy undertaking an activity speafied by the donor when making the gift or may result from the terms of an appeal for funds. Details of the restricted funds are given in note 16. Page 17
NORFOLK DEAF ASSOCIATION (NDA) (A company Ilmlted by guarantee) TRUSTEES. REPORT {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025 Statement of Trustees. responsibilities The Trustees (0 are also the directors of the Charity for the purposes of company law) are responsible for preparing the Trustees. report and the finan(aal statements in accordan with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Apted Accounting PractiGe). Company law requires the Trustees to prepare financial statements for each financial Under company law, the Trustees must not approve the financial statements un18SS they are satisfied that they give a tNe and fair view of the state of affairs of the Charity and of its incoming rewurces and application of resources, including its income and expenditure, for that period. In preparing Ihese financaal statements, the TNstee5 are required to: select suitable accounting Frf)licies and then apply them consistently; obseNe the methods and principles of Ihe Charities SORP (FRS 102). make judgments and accounting estimates that are reasonable and prudenl. state whether applicable UK Accounting Standards (FRS 102) have been followed, subject to any material departures disclosed and explained in the financial statements., prepare the financial statements on the going concern baS unless it is inappropriate to presume that the Charity will continue in business. The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the Charity's transactions and disclose wth reasonable accuracy at any time the financial position of the Charity and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the Charity and hence for t8.ng reasonable steps for the prevention and detection of fraud and other irregularities. Approved by order of the members of the board of Trustees and signed on their behalf by: J Penn (ChairpeNn) Date. ts i.?. aca£ Page 18
NORFOLK DEAF ASSOCIATION {NDA) {A company limlted by guarantee) INDEPENDENT EXAMINER'S REPORT FOR THE YEAR ENDED 31 MARCH 2025 Independent examinerfs report to the Trustses of Norfolk Deaf Association {NDA) I'the Charity) I rert to the charity Trustees on my examination of the accounts of the Charity for the year ended 31 March 2025. Responsibilities and basis of report As the Trustees of the Charity (and its directors for Ihe purposes of company law) you are responsible for the preparalion of the aGcounts in accordance with the requirements of the Companies Act 2006 ('the 2006 Act,). Having Satisfi myself that the accounts of the Charity are not required lo be audited under Part 16 of the 2006 Act arKI are eligible for independent examination. I report in respect of my examination of the Charity's accounts cArried out under section 145 of the Charities Act 2011 (Ihe 2011 Act,). In carrying oul my examination I have followed the Directions given by the Charity Commission under section 145(5)(b) of the 2011 Act. Independent examinerfs slatement Since the Charity's gross income exwded £250.000 your examiner must be a member of a tody listed in section 145 of the 2011 Act. I confirm that l am qualified to undertake the examinalion because l am a Mnber of (enter body here). vthich is one of the listed todies. I have compleled my examination. I confirm that no matters have come to my attention in connection with the examination giving me cause to believe: accountiro records we not kept in respect of the Charity as required by section 386 of the 2006 Act,. or the accounts do not accord with those records. or Ihe accounts do not comply wth the accounting requirements of section 396 of the 2006 Acl other than any requirement that the accounts give a Irue and fair, view which is not a matter considered as part of an independent examination. or the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Practice for accDunting and reForting by charities. I have no concems and have come acro&8 no other matters in Connectic with the examination to which attention should be drawn in this report in order to enable a woper understanding of the accounts to be reached. This report is made solely to the Charity's Trustees, as a body. in accordance with Part 4 of the Charities (Accounts and Reports) Regulations 2008. My work has been undertaken so that I might state to the Charity's Trustees those matters l am required to state to them in an Itxlependent examinerfs report and for no other purpose. To the fullest extent pemiitted by law, I do not accept or assume responsibility to anyone other than Ihe Charity and the Charity's Trustees as a body. for my work or for this rew)rt. Signed: Mr F M E Shippam Bsc FCA DChA MA Partners LLP Charter&J Accountsnts 7 The Close Norwich Norfdk NR14DJ Dated: 6 August 2025 Page 19
NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) STATEMENT OF FINANCIAL ACTIVITIES {INCORPORATING INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2025 Unreslricted funds 2025 Restricted funds 2025 Total funds 2025 Total funds 2024 Note Income from" Donations, grants and legacies Charitable activities other trading activities Investments 41,508 701,062 3.649 50 32,670 70.289 74.178 771,351 3,649 50 82,092 935. 241 2,405 112 Total incoma 746.269 102,959 849,228 1.019,850 Expenditure on: Raising funds Charitsble activities: Depreciation Other charitable activities 26,417 26,417 19,959 33,146 765,486 33,146 861,258 43.063 969, 702 95,772 Total expenditure 824049 95.772 920.821 1,032, 724 Net (expenditure}lincome before net gains on inveslmenls Net gains on investments 178,780) 3.753 7,187 (71,593) 3.753 (12,874) 629 14 Net movement in funds (75.027) 7.187 {67,840) (12,245) Reconclliation of funds: Total funds brought forward Net movement in funds 256,340 (75,027) 24,950 7,187 281,290 (67,840) 293,535 (12,245) Total funds canied forward 181.313 32.137 213,450 281,290 The Statement of financial aclivities includes all gains and losses recognised in the year. The noles on pages 24 to 42 form part of these financial statements. Page 20
NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) REGISTERED NUMBER: 07966408 BALANCE SHEET AS AT 31 MARCH 2025 2025 2024 Note Fixed assets Taroible assets 12 62,249 76,177 62,249 76,177 Current assets Debtors Investments Cash at bank and in hand 13 14 72,448 104,989 31,073 78. 704 51,236 144, 440 208.510 274.380 Cu0nt Ilabilities Creditor& amounts falling du8 Within one year 15 (57,309) (69,267) Net current assets 151,201 205. t 13 Total net assets 213,450 281, 290 Charity funds Restricted funds Unrestricted funds 16 32,137 24,950 General funds 16 181,313 256,340 Tolal unrestricted funds 16 181,313 256, 340 Total funds 213,450 281,290 Page 21
NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) REGISTERED NUMBER: 07966408 BALANCE SHEET (CONTINUED) AS AT 31 MARCH 2025 The Charity was entitled to exemption from audit under section 477 of the Companies Act 2006. The members have not required the company to obtain an audit for the year in question in accordance with section 476 of Companies Acl 2006. The Trustees aCknOedge their responsibilities for complying with the requiremerlts of the Act with respect to accounting records and preparation of financial statements. The financial slatements have been prepar1 in accordance Mtith the provisions applicable to entities subject to the small companies regime. The financial statements were approved and authorised for issue by the Trustees and sign1 on their tehalf by.. (Chairper&)n) Date: 31. ?_ aoa£ The notes on pages 24 10 42 form part of these financial statements. Page 22
NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2025 2025 2024 Cash flows from op&rating activltles Net cash used in operating activities {44202) 42,656 Cash flows from investing activities Dividends. irrterests and rents from investments Purchase of tangible fixed assets Purchase of invesknents 112 (11,423) (50,000) (19.215) {so,000) Net cash used in investing activitles (69,165) (61.311) Change in cash and cash equivalents in the year Cash and cAsh equivalents at the beginning of the year (111367) 144,440 (18,655) 163, 095 Cash and cash equivalents at the end of tho year 31.073 144.440 The notes on pages 24 to 42 form part of these financial statements Page 23
NORFOLK DEAF ASSOCIATION {NDA) (A company Ilmited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 General Infonnatlon Norfolk Deaf Association (NDA) is a company limiled by guarantee aThJ registered in England and Wales. Accounting policies 2.1 Basis of preparation of financial statements The financial statements have been prepar8d in accordan with the Charities SORP (FRS 102) - Accounting and Reporting by Charities.. Statement of Recommended Practice applicable lo charities preparing their accounts in accordance with the Financi81 Reporting Standard applicable in Ihe UK and Republic of Ireland (FRS 102) {effectiV8 1 January 2019), the Financial Reporting Standard applicable in the UK and Republic of Ireland {FRS 102) and the Companies Act 2006. Norfolk Deaf Association (NDA) meets th8 d8finition of a public tenefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy. 2.2 Income All inwme is rcniSed once the Charity has enti118ment to th8 income, it is probable that the income will be received and the amount of income receivable can be measured reliably. The reccgnition of income from 18gaci@s is dependent C establishing entitlement, the probability of receipt and the ability to estimate vith sufficient accuracy the amount receivable. Eviden of entitlement to a legacy exists when the Charity has sufficient evidence that a gift has been left to them (through knowledge of the existence of a valid will and the death of the b@nefactor) and the executor is satisfied th8t the property in question will nol be required to satisfy claims in the estate. ReIpt of a legacy must be recognised when it is probable Ihat it will b8 received and the fair value of Ihe amounl receivable. will generally be the expected cash amount to be distributed to the Charity. can be reliably measured. Grants are included in the Statement of financial activities on a receivable basis. The balance of income reiVed for specific purposes but not expended during the period is shown in the relevant funds on the Balan sheet. Where income is receiv1 in advance of entitlement of receipt, its recognition is deferred 8nd included in creditors as deferred income. Where entitlement occurs before income is reived, the income is accrued. Income tax recoverable in relation to investment income is reccgnis8d at the time the investment income is receivable. Page 24
NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Aecountlng pollcies (continued) 2.3 Expenditure Expendilure is recognised once there is a legal or nStctIve obligation to transfer economic benefit to a Ihird paty. it is probable Ihat a transfer of economic benefits will be rUired in settlement and the amounl of the obligation can be mea&Jred reliably. Expenditure is dassified by activity. The costs of each activity are made up of the total of direct costs and shared costs, including support costs involved in undertaking each aclivity. Direct costs attributable to a single activity are allated directly to that activity. Sharj Gosls which contribLrte lo more than one activity and support costs which are not attributable to a single activity are apportioned bebween those activities on a basis consistent with the use of resources. Expenditure on raising furKls includes all expenditure incurred by the Charity to raise funds for its tharitable rAJrposes and includes costs of all fundrdising activities events and rK)n-charitable trading. Expenditure on charitable activities is incurr&J on directly undertaking the activilies which further the Charity's objective& as well as any associaled support costs. All expenditure is inclusive of irrecoveraLle VAT. 2.4 Interest recelvable Interest on funds held on deposit is ined when receivable and the amount can be measured reliably by the Charity" this is normally upon notification of the int8rest paid payable by the institution wlh whom the funds are deposited. 2.5 Tangible fixed assets and depreclation Tangible fixed assets are initially rOgnised at cost. After rewgnilion, under the cost model, langible fixed assets are measured at cost less accumulated depreciation and any accumulated impairmenl losses. All costs incurred to bring a tangible fixed assel into its intended working (x)ndition should b8 included in the measurement of cost. Deprecialion is charged so as to allocate the cost of tangible fixed assets less their residual value over their estimated useful lives, using the straight-line methryj. Depreciation is provided on the folloThng basis: Short-term leasehold property Medical uIpment Motor vehicles Office equipment Computer equipment 25% 25% 25% 33° 2.6 Debtors Trade and other debtors are recognised at the settlement amount after any Irade discount offered. PpaymentS are valued at th@ amount prepaid net of any trade discounts due. Page 25
NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Accounting policles (continued) 2.7 Cash at bank and In hand Cash at bank and in hand includes cash and short-term highly liquid investments with a short maturity of three months or less from the date of acquisiti or opening of the dep)sit or similar account. 2.8 Liabilities and provisions Liabilities are recognised )then there is an obligation at the Balance sheet date as a result of a past event, it is probable that a transfer of economic benefit will be required in settlement, and the amount of the settlement can be estimated reliably. Liabilities are recognised at the amount that Ihe Charity anticipates it wll pay to settle the debt or the amount it has received as advanced payments for the goods or servic8S it must provide. 2.9 Financial instruments The Charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured al their settlement value. 2.10 Pensions The Charity operates 8 defined contribution pension scheme and the pension charge represents the amounts payable by the Charity to the fund in respect of the year. 2.11 Fund accounting General funds are unrestricted funds which are available for use at the discretion of the Trustees in furtherance of the general objectives of the Charity and vthich have not been designated for other Purposes. Designated funds comprise unrestricted funds that have been set aside by the Trustees for particular purposes. The aim and use of each designated fund is set OLrt in the notes to the financial statements. Restricted funds are funds 1¢h are to used in accordance with specific restriclions imposed ty donors or 1¢h have been raised by the Charity for particular purposes. The cosls of raising and administering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in th8 notes to the financial ststements. lrnfestment income, gains and losses are allo¢ated to the appropriate fund. Page 26
NORFOLK DEAF ASSOCIATION (NDA) {A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Income from donations, grants and legacies Unrestricted Restricted funds funds 2025 2025 Total funds 2025 Total funds 2024 Donations Legaci8S Grants Corporate support 19,708 21,000 800 19,708 21,000 33,470 36,169 32,670 45.323 600 Total 2025 41,508 32,670 74,178 82.092 Total 2024 37,269 44,823 82.092 Page 27
NORFOLK DEAF ASSOCIATION {NDA) (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Income from charitable activities Unrestrlcted Rèstricted funds funds 2025 2025 Total funds 2025 Tot81 funds 2024 Aural Care - Norfdk & Waveney ICB Adult Audiol()3y - Norfolk & Waveney ICB Cuppa Care Project - the National Lottery Community Fund Aural Care - Fee income Aural Care - James Paget University Hospital Hearing Support - Norfolk & Waveney ICB Otoscopy fees income NNUH Hearing Loss Awareness Training Cuppa Care PrOjt 201.516 293.180 201.516 293,180 371.403 356, 809 70.289 70.289 105.921 39,660 39,401 1.740 18.316 1.328 35,235 50,355 33,002 39, 166 105,921 39,660 39.401 1.740 18,316 1,328 35,307 1.542 12.422 Total 2025 701,062 70,289 771,351 935,241 Total 2024 848,418 86,823 935.241 Income from other trading artivities Income from fundra18ing events Unrestrictod funds 2025 Total funds 2025 Total funds 2024 FrieThJs of NDA MislIaneOUS income 1,924 1,725 1,924 1,725 2,372 33 Total 2025 3.649 3,649 2,405 Page 28
NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Investmant Income Unr•strlcted funds 2025 Total funds 2025 Total funds 2024 Bank inlerest 50 50 112 Expenditure on raising funds Costs of raising voluntary Income Unrestricted funds 2025 Total funds 2025 Total funds 2024 Wages and salaries Social *curity costs Contribution to defined contribution pension schemes 23,433 2.460 524 23,433 2,460 524 17,647 1,994 318 Total 2025 26,417 26,417 19.959 Page 29
NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Analysis of expenditure by actlvitles Actlvftles undertaken dlrectty 2025 Support costs 2025 Total funds 2025 Total funds 2024 Hearing Support Service Aural Care Service Cuppa Care Project Adult Audiolcrf3y SeNi Community VolS & RerKI 91,897 363.211 118,769 283,671 6,885 14.388 5,040 10.543 98.782 3TI.599 123,809 294.214 135.761 424.560 65,323 381.859 5.262 Totsl 2025 857.548 36.856 894.404 1.012.765 Total 2024 977, 824 34.941 1.012,765 Anatysis of direct costs Cuppa Care Project - the Natlonal Lottery Adult Community Aural Care Cuppa Care Audlology Fund Servlce Project Service 2025 2025 2025 2025 Staff Gosts Depreaation Premises Legal & Professional Computer & IT support General running expenses Volunteers costs Marketing 46.375 2.452 14.114 1.248 6,918 14,129 5,608 1,053 233.744 5,655 29.026 11.157 12.287 68.464 75.165 14,217 131.428 10,820 9.373 1.248 11.589 116.963 4.433 2.231 13.413 10 1,456 2.878 2,250 Total 2025 91,897 363,211 118.769 283,671 Total 2024 128,492 411,888 63.169 369,013 Page 30
NORFOLK DEAF ASSOCIATION (NDA) (A company Ilmited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Analysis of exp•nditur• by actlvltles (continued) Analysls of dlrect costs (continued) Communlty Voices & Rend 2025 Total funds 2025 Total funds 2024 Staff co*s Depreciation Premises Legal & Professional Computer & IT supp)rt General running expenses Volunteers costs Marketing 486.712 33,144 60,357 18.086 33.025 212,969 5.618 7.637 563, t52 43,063 56,559 5,839 37,846 254,889 6,666 9,810 Total 2025 857.548 977,824 Total 2024 5,262 977.824 Analysls of support Costs Cuppa Care Project - the National Lottery Adult Community Aurdl Care Cuppa Care Audiology Fund Servi¢0 Project Service 2025 2025 2025 2025 Total funds 2025 Total funds 2024 Premises Legal & Professional Other staff costs 1,568 3,089 872 1,041 6,570 6,284 1,380 3,937 1.611 9,688 231 3.937 2.115 7,387 5.337 24.949 8,550 20.107 Total 2025 6,885 14.388 5,040 10.543 36.856 34,941 Total 2024 7,269 12,672 2, 154 12,846 34,941 Page 31
NORFOLK DEAF ASSOCIATION (NDA) (A company Ilmited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Independent examlnerfs remuneration 2025 2024 Fees payable to the Charity's independent examiner for Ihe independent exarnination of the Charity's annual accounts Fees payable to the Charity's independenl examiner in respect of.. All taxation advi9Jry SeNiS not induded above 3,750 6. 750 1,587 1,800 10. Stsff costs 2025 2024 Wages and salaries Social security costs Contribution to defin&J contribution pension schemes 470.657 32,542 9.930 539, 375 37,336 6,400 513,129 583,111 The average number of persons employed by the Charity during the year was as follows: 2025 No. 2024 EmtAoyees 24 26 The number of employees vthose employee benefits (exduding employer pension costs) exceeded £60,000 was: 2025 No. 2024 No. In the band £70,001- £80,000 The totsl remuneration for key management personnd. induding employer pension contributions and employer national insurance contributions. for the year totslled £153,519 (2024 - £177,968). 11. Trustees. remuneration and expenses During the year, no Trust88s received any remuneration or other benefits (2024 - £NIL). During the year ended 31 March 2025. no Trustee exp8nses have been incurred (2024 - £NIL). Page 32
NORFOLK DEAF ASSOCIATION (NDA) (A company Ilmlted by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 12. Tangible fixed assets Short- term leasehold Medical property equipment Motor Office Computer vehicles equlpment equipment Total Cost or valuation At 1 April 2024 Additions 37,481 6.817 149.889 4.135 7,314 250 20.228 224,756 1.778 19.215 6,235 At 31 March 2025 16.079 44298 154,024 7,564 22.006 243,971 Depreciation At 1 April 2024 Charge for the year 4.177 2.944 17,813 9.075 107.696 16,183 5,054 969 13.836 148,576 3,975 33.146 At 31 March 2025 7,121 26.888 123,879 6,023 17,811 181.722 Net book valua At 31 March 2025 8,958 17.410 30,145 1.541 4.195 62.249 At 31 March 2024 5,667 19,668 42, 193 2,260 6.392 76,180 Page 33
NORFOLK DEAF ASSOCIATION (NDA) IA company limited by guaranto•) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 13. Debtors 2025 2024 Due within one year Trade debtors Other debtors Prepayments and accrued income 47.023 21,704 3,721 75, 709 2.995 72,448 78, 704 14. Current asset investments 2025 2024 Unlisted investments 104.989 51,236 The Charity has invested funds in the COIF Charities Depostt Fund managed by CCLA. Valuation movements on the fund are reported as "net g8ins on investments" in th8 Statement of Finanaal Activities 15. Creditors." Amounts falling due wlthln one year 2025 2024 Trade creditors Other taxati and Cial security Other creditors Accruals and deferd income 40.567 10,219 44.017 17,259 1.241 6,750 4.970 57,309 69,267 Page 34
NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 16. Statement of funds Statement of funds - current year Balance at 31 March 2025 Balance at 1 April 2024 Gainsl (Losses) Income Expenditure Unrestrlcted funds General Funds 256,340 746,269 (825,049) 3.753 181.313 Restri(*ed funds The National Lottery Community Fund - Cuppa Care Project Alan Boswell Group Charitable Twst Norfolk Community Foundation - Saracen's Norfolk Fund The D'oyly Carte Charitabl8 Trust Paul Bassham Charitable Trust Lord Cozen&Hardy Charitable Trust Morrisons Foundation Norfolk Community Foundation - TcrfJether lo Thrive W O Strt Charitable Foundation (Zedra) Goldcresl Charitable Trust Anne French Memorial Trust Other restricted funds 17,617 70.289 170.379) 17,527 5.000 (5.000) 5,000 (1,250) 3,750 2.333 (2.333) (3.000) 3,000 1,000 6.920 (1.000) (6.920) 4.000 3.000 3,000 1,000 5.750 (750) (3.000) (834) {1,306) 2,250 166 24,950 102,959 195.772) 32,137 Balance at 31 March 2025 Balance at 1 )rf12024 Gainsl (Losses) Income Expenditure Total of funds 281,290 849,228 (920,821) 3.753 213,450 Page 35
NORFOLK DEAF ASSOCIATION INDA) (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 16. Statement of funds (continued) Norfolk & Waveney Integrated Care Board (ICB) funding is used towards providirvJ advice and a hearing support service for NHS hearing aid users throughout Norfolk and for working with organisations 0 refer newfy diagnosed hearing aid users lo the Charity. The National Lottery Community Fund - year one funding of a five-year funding towdrds the Cuppa Care Project. Alan Boswell Group Charitable Trust funds are used towards the salary of Hearing Support Service Drker. The Norfolk Community Foundation NHS Charities Together Fund funds are used towards the opeThgtional costs of the Cuppa Care Prqect. The Norfolk & Waveney Community VolS funds are used towards the delivery of Community Voices Project. The Norfolk Community Foundation Hearing Support Service worker. Saran's Norfolk FurKI funds are used towards the salary of The Norfolk Community Foundation REND projecl funds are used towards the delivery of REND Proj1. The R C Snelling Charitable Trust funds Wre used towards the purchase and conversion of the vehide for the Cuppa Care Project. The D'oyly Carte Charitable Trust funds are used lowards the delivery of the Hearing Supp(1 SeNice. The Paul Bassham Charitsble Trust funds are used towards the cost of delivering the Hearing Support Service. Lord Cozen&Hardy Charitable Trust funds are used towards the cost of delivering the Hearing Support SeNiCe. Rotary Club NoD4vich provided funding lowards Ihe wrchase and conversion of th8 'Cuppa Care. bus. The National Lottery Community Fund - provided funding towards the running costs of the Hearing Support Servi. Moffisons Foundation provided funding for the purchase of dinical equitKnent for Aural Care Servi. Norfoik C(Ynmunity Foundation. Together to Thrive Fund supported with a bursary to enhance fundraising skills for two staff members. W O Street Charitable Foundation provided funding towards the running costs of Cuppa Care Prciect. Goldcrest Charitable Trust provided funding towards the cosl of delivering Ihe Hearing Support Service, Anne French Memorial Trust provided funding tOW8rds the running costs of Cuppa Care Project. The Other Cuppa Care restricted funds are used towards the operational costs of th8 Cuppa Car8 Proj&1. Page 36
NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee} NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 16. Statement of funds (continued) Statement of funds - prior year Balance at 31 March 2024 Balance at l April 2023 Transfers in/out Gains/ {Losses) Income Expenditure Unrestricted funds Tangible fixed assets 107,817 (43,063) (64, 754) G8neral funds General Funds 152.486 888,204 (849, 733) 64, 754 629 256.340 Total Unrestricted funds 260, 303 888,204 (892, 796) 629 256, 340 Restrlcted funds Norfdk & Waveney Integrated Care Board (ICB) The National Lottery Community FurKI - CuFpa Care Project Alan Boswell Group Charitsble Trust Norfolk Communily Foundation - NHS Charities Together Norfolk and Waveney Community Voic8S 39,166 (39,166) 35,235 (17,618) 17,617 10,000 (5,000) 5,000 2,070 12,422 (14,492) 6.910 (6,910) Page 37
NORFOLK DEAF ASSOCIATION (NDA) (A company Ilmtted by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 16. Ststement of funds (contlnued) Statement of funds - prior year (continued) B8lanc8 at 31 March 2024 Balan al l Apr 2023 Transfe in/out Gainsl (Losses) Income Exp8nditu Norfolk Community Foundation - Saracen's Norfolk Fund Norfolk Community Foundation - REND Project RC Snelling Charitable Trust The D'oyly Carte Charttable Trust Paul Bassham Charitable Trust Lord Cozen& Hardy Charilable Trust Rotary Club Norwich The Naticfflal Lottery Community Fund Hearing Supp)rt Service Other Cuppa Care restrict8d furKIs Other restricted funds 5,000 (5.000) 1.818 4.913 {6, 731) 4, 000 (4,000) 3, 500 (1, 167) 2,333 2.000 (2,000) 1,000 (1,000) 11,206 (11.206) 6,039 (6,039) 4,016 (4,016) 8,083 7,500 (15,583) 33,232 131.646 (139, 928) 24.950 Total of funds 293, 535 1,019,850 (1,032,724) 629 281, 290 Page 38
NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 17. Summary of funds Summary of funds - current year Balance at 31 March 2025 Balance at 1 April 2024 Gainsl (Losses) Income Expenditure General funds Restricted funds 256,340 24,950 7¥269 102,959 (825,049) {95.772) 3.753 181,313 32.137 281,290 849.228 (920,821) 3,753 213,450 Summary of funds - prior year Balance at 31 March 2024 Balance at 1 April 2023 Transf8rs in/oul Gains/ (Losses) Income Expenditure Designated funds General funds Restricted funds 107,817 152, 486 33.232 (43,063) (849, 733) (139.928) (64, 754) 64, 754 888. 204 131,646 629 256,340 24,950 293, 535 1,019,850 (1,032, 724) 629 281.290 Page 39
NORFOLK DEAF ASSOCIATION (NDA) {A company Ilmlted by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 18. Analysls of net assets between funds Analysls of net assets between funds - current year Unrestricted Restricted funds funds 2025 2025 Total funds 2025 Tangible fixed assets Current assets Creditors due within one year 62.249 176,373 {57.309) 62.249 208,510 (57,309) 32.137 Total 181,313 32,137 213,450 Analysi5 of net assets b•tween funds - prior year Unrestricted funds 2024 Restricted funds 2024 Total funds 2024 Tangible fixed assels Current assets Creditors due wthin one year 76,177 249,430 (69.267) 76,177 274,380 (69.267) 24,950 Total 256,340 24,950 281,290 19. Reconciliation of net movement in funds to net cash flow from operating activities 2025 2024 Net expenditure for the year (as p@r Statement of Financial Activities) (67,840) (12,245) Adjustments for: Depreciation charges Losses on investments Dividends. interests and rents from investments Decrease in debtors Increasel{d8crease) in creditors 33,146 (3,753) (50) 6.256 (11,961) 43,063 (629) (112) 2,005 10.574 Net cash provided byl{used in} operatlng activities (44,202) 42,656 Page 40
NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantse) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 20. Analysis of cash and cash equlvalents 2025 2024 Cash in hand 31.073 144,440 Totsl cash and cash equivalents 31.073 144, 440 21. Anatysis of changes in net debt Othor non- cash At 31 March changes 2025 At 1 April 2024 Cash flows Cash at bank and in hand Liquid investments 14(440 51.236 (113,367) 50,000 31.073 104989 3,753 195.676 (63,367> 3,753 136,062 Page 41
NORFOLK DEAF ASSOCIATION (NDA) (A Company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 22. Pension commitments The Charity operates a defined contribution pension eMe. The assets of the scheme are held separately from those of the Charity in an independently administer&J fund. The pension cost charge represents contribLrtions payable by the Charity to the fund amounted to £9.930 (2024 - £6,400). Contributions totsling £1,553 (2024 - £1.241) vRre payable to the fund at the balance sheet date and are included in creditors. 23. 0rating lease commltments At 31 March 2025 the Charity had commitments to make future minimum lease payments under non- cancellable operating leases as follows: 2025 2024 Not later than 1 year Later than 1 year and not later than 5 years 43,575 90,885 42,330 134,460 134,460 176, 790 24. Related party transaction$ The Charity has not entered into any related paty transaction during the year, nor are there any outstanding balances owing between related parties and the Charity at 31 March 2025, Page 42