Reglslered number: 07966408
Charlty number: 1146883
NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
UNAUDITED
TRUSTEES, REPORT AND FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025

NORFOLK DEAF ASSOCIATION (NDA)
(A company Ilmlted by guarantee)
CONTENTS
Page
Reference and admlnlstratlve detalls of the Charlty, Its Trustees and advlsers
Trustees. ￿pOrt
2-18
Independent examinerfs report
19
Statement of flnanclal actlvltles
20
Balance sheet
21-22
Statement of cash flows
23
Notes to the financial statements
24-42

NORFOLK DEAF ASSOCIATION (NDA)
(A ¢ompany Ilmlted by guarantee)
REFERENCE AND ADMINISTRATIVE DETAILS OF THE CHARITY, ITS TRUSTEES AND ADVISERS
FOR THE YEAR ENDED 31 MARCH 2025
Trustees
J Penn, Chairperson
P R Prinsley MP
C l M I C Cant. Vice Chair
R A Moate. Treasurer
Dr R J A Cadman
JSLHirst
Company registered
number
07￿408
Charity registered
number
1146883
Reglstered office
14 Meridian Way
Norwich
Norfolk
NR7 OTA
Patrons
Sir Richard Jewwn KCVO JP
Lady Dannatt MBE. Lord-Lieutenant Norfolk
Chief executive officer
A Derrett
Accountants
MA Partners LLP
Chartered Accountants
7 The Close
Norwich
Norfolk
NR140J
Bankers
Santander UK plc
Bridle Road
Bootle
Merseyside
L30 4GB
CAF Bank
25 Kings Hill Avenue
Kings Hill
West Malling
Kent
ME19 4JQ
Solicitors
Leathes Prior Solicitors
74 Th8 Close
Norwich
Norfolk
NR14DR
Page 1

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
TRUSTEES. REPORT
FOR THE YEAR ENDED 31 MARCH 2025
The Truslees present their annual reKM)rt together with the financial statements of the Charity for the year 1
April 2024 to 31 March 2025. The Annual report serves the purposes of both a Trustees, retK)rt and a directors.
repth under company law. The Trustees (x)nfirm that the Annual report and financial statements of the
tharitable company comply wth the current statutory ￿qUIreMents, the requirements of the charitable
compantys govertiing document and the provisions of Ihe Statement of Recommended Practice (SORP)
applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable
in the UK and Republic of Ireland IFRS102) {effeGlive 1 January 2019)-
Since the Charity qualifies as small under section 382 of the Companies Act 2006. the Strategic report required
of medium and large companies under the Companies Act 2006 (Strategic Report and Directorg Report)
Regulations 2013 has been omitted.
Reference and administrative details
The Norfolk Deaf Associalion (NDA) is a charitable company founded in 1898 and first registered with the
Charity Commission in 1962. In February 2012 NDA registered as a Company Limited by Guarantee and, as a
cx)nsequence, re-registered with the Charity Commission in April 2012. The Charitls governing documenls are
the Memorandum and Artic18s of Association. In July 2020, following the approval from the Charity
Commission, NDA began to operate under the working name of Hear for Norfolk.
The address of the registered office is as shown on the first page. Details of the TrUst￿5/DirectOrs, the
Patrons. the Chief Executive Officer and principal professional advisers are also given on the fir￿ page.
Norfolk Deaf Association (NDA) Objects
The Norfolk Deaf Asscciation's charitable objects are:
o relieve and assist Deaf and hard-of-hearing people in the mitigation of the effects of whole or partial lack or
defect in hearing or speech or both.
To improve the quality of life and relieve the needs of persons with all degrees of hearing loss or hearing
related issues by providing items, support, activities or facilities in the interests of SOGial welfare, de&gned to
improve their condition of life." (extract frt)m NDA'S Memorandum and Articles of Association}
Structure, governance and management
a. Constitution
Norfolk Deaf Association {NDAI is registered 8s a charitable company limited by guarantee and was set up by a
M8morandum of Association.
b. Methods of appointment or election of Trustees
The management of the Charity is th8 responsibility of the Trustees who are elected and C￿oPted under the
terms of Ihe Memorandum of Association.
Page 2

NORFOLK DEAF ASSOCIATION {NDAI
(A company Ilmlted by guarantee)
TRUSTEES. REPORT {CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Structure* governance and management (continued)
c. Oryanisational structure and decision-maklng policies
The Trustees of Hear for Norfolk have the overall responsibility for the governan￿ and strategic direction of
the Charity. Trustees are eilher ele￿￿ or co-opted to the Board and can stand for re-e1￿lOn. During this
financial year Ihe Board of Trustees consisted of six TwsteegDirectors armj had three offi￿rS (Chairperson.
Vice-chair and Honorary Treasurer).
The Board of Truslees meets quarterly and reviews stralegy and performance. and monitors implementation
plans and budgets. In line with the requirements of the goveming document Trustees also org8nise an Annual
General M￿tIng at which eleGtions take place and resolutions are passed.
In between the main Board of TTUStees meetings. the Chief Executive Officer has regular communications wth
the Chairperson and the Treasurer, and the Trustees alike.
d. Policies adopted for the induction and training of Trustees
New Trustees are recruiled based on the skills and 8XP8rtise that have been identifi&J as required to eff￿liVelY
govem the Charity. An open recruitment process. as well as targeted approach, is used when recruiting new
Trustees. Interested candidates are asked to submit their CV and a statement about why they wish to join the
Board. ￿at particular skills they will bring and what contribution to the Board and the Charity they can make.
There is a formal intervi8W Imth the Chairman and the Chief Executive. The candidales are al$￿ given the
opportunity to visit some of the servi￿$ and attend one or two Board meetings before making the final
{￿mmitMenL
The current Trustees are familiar with the WDrk of the organisation, as the majorily of them have been involved
th the Charity for a number of year& A skills audit of individual Trustees is undertaken on a regular basis and
the findings inform the future recfuitment to the Board.
A Trustee induction e-pad( is in place, vthich is given to all n8wly recruited Trustees. The pack includes
various Charity Commission publications, published accounts, financial pr￿edures, the Charity's risk
assessment. the current business plan, wjrking b￿get. roles and responsibility of a Trustee and the Board,
Trustee cc￿le of Conduct and the Memorandum and Articles of Association.
The Chaimian of the Board of Trustees and the Chief Executive Officer meet with new Trustees to cover..
The obligations of Trustee Board members
The main d0￿MentS that set out the strategicloperalional framework for the Charty
ReS￿rCeS and the current financial position
Future plans and objectives
An overview of the work of the organisation and staff team
Trustees are encouraged to attend training sessions to develop their skills and knowledge.
The Trustees adopted the Charity Commission's Charity Govemance Ccyje 2017.
Page 3

NORFOLK DEAF ASSOCIATION (NDA)
(A company Ilmited by guarantee)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Structurei governance and management (conlinued)
e. Risk management
The Board is responsible for the management of the riths faced by the Charity. Detailed consideration of the
risks is delegated lo the Chief Executive. Risks are identified, assessed and controls 8Stablished throughout
the year. A formal review of the Charity's ri* management processes is undertaken on an annual basis and
risks are reviewed on a rolling cycle.
The key conlrols used by the Charity indude:
Strategic planning, budgeting, and manaJement accounting
Organisational and gov8mance structure and lines of re￿}rtIng
Fcrmal WTitten policies, which are reviewed regularly
Hierarchical authorisation and approval levels
Regular assessm8nts of risk at Board meetings
Fcrmal agenda for trustees, Board activity
Through the risk manag8ment processes established for the Charity, the Trustees are satisfied that the major
risks identified have been adequately mitigated where nece&8ary. It is recognised that Systems can only
provide reasonable but nol absolute assuran￿ that major risks have been adequately managed.
Objectives and activities
a. Our Vision and Mission
Our vision is to continue to be the community healthcare provider of choice for people wth hearing loss and
related conditions.
Our mission is dedicated to improving th8 improving health and wellbeing, aiding communication, and
8nh8ncing the quality of life of people with hearing loss and hearirKJ related conditions of all ages, their families
and carers.
We schieve this by providing practical and emotional swpport, aural care, hearing aids maint8nance, hearing
assessment and fitting, otoscopy. hearing loss awareness training. and information 8nd advice on hearing loss
and hearing related conditions, and assistive listening deVi￿S.
We are true to our values and they are at the heart of everything we do.
Incluslvlty - we believe in making Dur services available and accessible to anyon8 who needs them. We
believe in staff having the ownership of the services we provide and be empowered to W￿¢tIvelY make
imwovements in their areas of work.
Integrity - we believe in treating people vith respect. being OFen, honest and trustworthy. We believe in
transparency, accountability, r8cognising our limitations and in strict adherence to confidentiality.
Responslveness - we believe in a safe. timely, effective, effiaent and flexible modus OFerandi. We believe in
responding promptly to the changes in need of our Servi￿ users, as well as the changes required within the
organisation to ensure we maintain a high-qualty provision.
Resourcefulness - w8 b81i8V8 in finding effective solutions to solve problems, in assessing the need to enable
us find 'a way to help.. We believe in planning in accordants with resourc8s available. in delivering cost
effective services and being financially prudent, v￿rking as a team and in a collaborative way with olher
organisations.
Page 4

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Objectives and actlvltles (contlnued)
b. Main activities undertaken to further the Charity's purposes for the publlc benefit
The Truste8s confirm that they have complied wth their duty in section 4 of the Charities Act 2011 to have due
regard to the public benefit guidance used by the Charity Commission for England and Wales. The Trustees
further confimi that the activities of the Charity are carried out, in line with its objects, for the public benefit.
The Charity's main objective for the public benefit is:
To provide providing practical and emotional supp)rt. aural care. hearing aid maintenance, hearing assessment
and fitting, otoscopy, hearing loss awareness training, and information and advi￿ on hearing loss and hearing
related conditions, and assistive listening devices to people of all ages viith all degrees of hearing loss in
Norfolk.
The Charity achieves this objective by delivering the fdlowng ￿rvI￿s.
Aural Care Service is aimed at improving the quality of life people who are affected by excessive ear wax.
We offer the Aural Care Service (ear wax removal clinics using suction under magnification and, if required,
manual instruments). delivered from easily accessible community-based clinics. mobile ear care clinic, and
domiciliary and care home visits for patients that are housebound. The Servi￿ is run by a team of
professionally trained and experienced Aural Care Practitioners. are ￿gIStered nurses and have complet8d
specialist aural care training.
Adult Audiology Servlce is aimed at assessing hearing function, advising on the most beneficial Ireatment for
hearing loss, dispensing and fitting hearing aids. We offer this NHS funded acc8ssible audiology service to
people age 50+ with age related hearing loss. The service is ddivered by trained, registered and experienc£d
Audiologists from our community-based and mobile clinics, and as well as through domiciliary and care home
visits for housebound patients.
Hearing Support SeNlce the aim of this sen11￿ is to offer assislance to users of NHS hearing aids by
providing emotional support. routine maintenance of their hearing aids. advi￿ng on their use. ￿MmUnication
lactics and the available assistive listening devices. We deliver this service by reaching our Servi￿ users
Ihrough home visiting. cornmunity-based clinics, and a mobile dinic. This outreach suppcrt service is managed
and administered by a small team of paid staff and delivered across Norfolk by a t8am of V￿11-traIned and
dedicated volunteers. As part of this seNice, we offer the Ear Otoscopy clinic, ￿lch is aimed at screening
individuals for the presence of ear wax. debris and f￿eIgn bodies and referring for apFropriale treatment, if
required.
The Cuppa Care Project offers emotional. wellbeing and practical support, information and advice to
members of the community who might experience loneliness or isolation or who might require specialist support
or advice. This service is led by Hear for Norfolk and ddiv8red in partnership wilh a range of charities and other
local organisations.
Hearing Loss Awareness Tralnlng aims to increase the awareness and understsnding of the challenges
faced by people with all degrees of hearing loss in the workplace, eduCatiC￿ and in social settings. The training
is delivered face-to-face as well as online, enabling us to meet the needs of different organisations and
individuals.
Page 5

NORFOLK DEAF ASSOCIATION {NDA)
(A company limited by guarantee
TRUSTEES. REPORT {CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Achievements and performance
. Review of activiligs
Organisational level
ThroughoLrt the year the Trustees have monitored the implementation of the objectives set for the year through
the Chief Executive's report at the Board meetings. The Trustees are pleased to report that the servi￿$
delivery objectives set for the year have been achieved.
The Trustees would like to acknovAedge the operalional challenges experienced during the year. with a long-
lime lasting uncertainty in relation to contracts with the local NHS affecting the Aural Care Service. vthich
impeded the Charity's ability to plan and retain the requir8d staff capacity to meel the demand.
Further challenges were experienced in relation to staff resourcing of activities due to a numb8r of colleagues
retiring. challenges with recruiting to Audiology Service due to national shortage of qualified professionals and
inability to recruit lo Aural Care Service resulting from the uncertainty created by local NHS commissioners as
mentioned above.
However, despite the aforementioned challenges and with thanks to The Big Lottery Community Fund and
several Twsts and Foundations, the Charity continued with the successful delivery of ils Cuppa Car8 Proj8Ct,
extending its reach to more localions across Norfolk and providing a reliable, regular and accessible emotional
and practical support. infomiation and advice to pecyle in local c(Knmunities.
Whilst some services performance tsrgets set for tIE year hav8 not been met as a Consequen￿ to issues
mentioned above, overall, the organisalion performed well, responded to the needs identified by its servi
users and is able to demonstrate the positive impact and difference made to people's lives.
The fuThJing envir<)nment became tougher duriNJ the year. with a notsble reduction in the level of donations
re￿iVed comparing to the previous years and the size of grants secured being of lower value. We ar8,
however, are very grateful to all the individual donors. Friends of Hear for Norfolk, grant making Trusts and
Foundations for all the financial support provided. and the NHS Norfolk and Waveney ICB and James Paget
University Hospital for the services contracts, all of vthich ena￿ed us to Continue deliver our high quality and
accessible seNices and support to people of Norfolk.
A formal review of the achievements of objective5 and key performan￿ indicators set in the Business plan for
the year has been carried out by the ￿ole staff team. the finding of which have been rewrted to and
discussed by the Board of Trustees at the end of the financial year. The key objectives and priorities for
2025126 financial year have been agreed on as part of these meetings. A summary of these objectives can be
found in the 'Plans for the future section, of this reFKIrt.
Page 6

NORFOLK DEAF ASSOCIATION (NDA)
(A company limitod by guarantee)
TRUSTEES. REPORT {CONTINUED}
FOR THE YEAR ENDED 31 MARCH 2025
Achievements and performance {continued)
SeTvices
Aural Care SeNice (ACS) - ear wax removal u8￿g microsuction
The Aural Care Service (ACS) continued to offer ear care to GP 8nd self-referred patients from ils community-
based and mobile cl inics, and undertake Ggre homes and domiciliary visits to housebound people. TIE aural
(2re team experienced a reduction in nursing hours as a result of staff retirement and our inability lo recruit to
the required capacity caused by the uncertainty vith continuation of our contract wth the local NHS. None the
less, staff were able to wurk some overtime and do their utmost to meet the demand.
During the year we run 182 mobile clinics and 251 community-based clinics, delivering a total of 8,259 aural
care appointmer)ts. Of those. 5,238 appointments were attended by patients that have been referred by their
GP. 2,037 appointments attended by fe&paying patients and 734 appointments attended by patients referred to
us by James Paget University Hospital. In addition. we carri8J out 250 domiciliary and care homes visits.
Patients accessing our Aural Care servi￿ are provided with a Frf)St-procedure feedback fomi that seeks to
measure Iheir satisfaction against a number of indicators regarding the care and quality of the service received.
Below is a summary of the responses received from 1.181 patients compleled the fomi. Patients are
asked to agree ￿ disagr￿ wth a set of statements:
• StrDry¥ • 4gtet • r>Sag￿t • Siwgks
i. The *rgth i h•d to w4rt f(* •n ¢l•ie V••5
4.The ¢Jt¢ trt•tmert a •th%e ff+
a My I
5.1 wa5 gAnn ewth •th*¥41
l. I wa5 with dwFLy. *Inth￿ £offlpaSs￿ It￿ brn•5
corlvJeKe t￿$1 in ￿la4 w pr•[kn1￿￿5
W•$ IWl¥iq Y
g The trea1th￿nI l• •thxe?'suppartl that l Tetehod Ms efftttrrt
?0. TTr4 treatmeni ftfew•d t•5 CQntr*yt¢4 10 thÈ vnprnon
Ol my*éUbth
Page 7

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
TRUSTEES, REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Achi6vements and perforniance (continued)
Many patients write or call us fcllowing the pr(Kedure to tell us about the differ￿￿ our support has made to
th8m. A few examples below.
our seNice was prompt and very expertly provided. Many thanks for the restoration of my hearing."
°Amazing. wonderful to be able to hearproperly againl"
he nurse was amazing and so was the lady who greeted me at the d¢X•r. Fantastic seNice - excellent in all
areas."
'Brilliant, first time I could hear without aKYs for 5 years."
°May I take this opportunity to say a special Thank You for my appointment foryour microsuction serwce, which
was totally painless, in a very friendly atmosphere and perfe¢t advi￿. Thank you moist knndly foryour attention
and your second to none serwce..
"l attended the appantment at the Kings. Lynn Ear Gare Mobile Clinic 8$ arranged. Both members of st8ff were
urteous and explained th8 affangements in detail. The procedure was carried out quickly and effI￿.entIy. I
would recommend this service to anyone having problems with ear wax."
Very many thanks for arranging this momings appuntm8nt at your Aural Car8 Clinic. Please relay fny
appreCiat￿n to all concemed. I was most impressed with the whole eX￿rience. I had no previous knowledge
of the facility, nor of the techniques employed. The microsuclion wot*ed a treat in one ear although my left ear
n8eded some gentle manual tr8atment as well. Th8 who18 process was und@rtak8n quickly and efficiently and
thus far, I have expe17enced no untoward aftereffects."
Page 8

NORFOLK DEAF ASSOCIATION (NDA)
(A company1Sm5ted by guarantee)
TRUSTEES. REPORT {CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Achlevements and performance {contlnued)
Adult Audiology Swvlce (AAS) - hearing assessment, fftiw of hearing aids and aftercare
We fully emb8dded the AAS into our range of activities during the 2024-25 financial year by increasing the
number of mot41e hearing assessment clinics locations we visit in the Central Norfolk and have seen a
considerable increase In the number of aftercare appointments to patients issued with hearing aids by our A4S.
as patients progressed Ihough their 5-years pathway since the initial assessment. We had audiologist
retiring during th8 year and one went on matemity leave. This has added a notable pressure on the
remaining staff, and consequently impacted on the number of dinics we were able lo deliver. The position was
successfully addressed when we have appointed a new wlleague to the team in the third quarter of the year.
During this financial year we have delivered 155 community-based clinics. 85 mobile clinics and carried out
220 domiciliary and care homes visits. Through these dinics and visits we have seen 1.014 patients. of which
696 patients have been a&8essed and fitted with ￿ hearing aids, 49 with one hearing aids, 54 have been
referr￿ to the local hospital ENT and Audiology Departments for further investigation due to the complexity of
th8ir condition. and 215 patients requiring aural microsuction or were discharged nol requiring hearing aids.
We have delivered 3.090 aftercare appointments.
Patients accessing our Adult Audiolc*Jy servi￿ are provided ￿￿th a post-assessmenvfitting feedbad( form that
seeks to measure their satisfaction against a number of indicators regarding the care and quality of the service
received. as w811 as gain their o)ntribution toward the service improvement. 178 completed questionnaires
have been returned and anal￿, providing the following insights:
• Str￿/ I4￿* • >4rtt • l>wrot • Str*,,
,kNJthot tsrnt I to for apFomtr)ientd•te kn75
Ihe ￿CePt￿¥St￿as Y+t4ciMIry
I w•5 ¢JPrtr.¢rwh PFVKY &fvnrwJ rny •PPQ•ntme*4 •$>
asse$5m¢nt roomwa5 Cle￿ Lcmlty
I w•$ vt•t¢¢ •1 t1￿*%
I conlthrKt tr4J5t Jr,the C¥f& my
eose
Wtitten cleaf 10 u*4tts%bfid lif
•pp*a￿e bl not ptea£e blonkl
I tho rfty larnthj V•J Ir*rt15
Page 9

NORFOLK DEAF ASSOCIATION (NDA)
(A Company limited by guarantee)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Achlev•ments and perfomiance (contlnued)
We are also asking service users who rec8ived the Aftercare support to identify the difference our support has
made to them. We received 346 responses last year with the following r8suIts.'
Bry ¢*fler¢YKe • SGm¢ ¢Trfty¢￿.e • ¢rffer¢￿t
Yw to twffluryc•te. l&g. 4￿rty f•c•.to.I•E•
&IN4 +Y 9rtwp
Ywr cunfiderte 5dl.es¢eem.7
Y •bW to vernar* Icb￿. le.9 lp wryVethxat1ty41Fobt*5}
Ywr 4*elt)gry ¢f*ernll qualw oliilt,.
Like with the other services, we received many unsolicit8d WTitten and verbal feedback regarding this service
and the differen￿ it has made to people accessing it. A few examples below".
'Just a few lines to thank you for the information you gav8 my ￿19 about your service. My appointment came
very quicldy. and my wife took me along this moming. The test took an hour and concluded with new hearing
aids being fitted. The audiologist was very efficient 8nd friendly as were the office staff. I was very impressed
with the seThits as a whole."
.1 came for my Heanng Assessment and found it to be a great experEnGe, my hearing was found to have
deteriorated more than I thought il Gould have, the audiologist identified the frequencies I was now missing and
rtted me ¥vith a pair of hearing sids which are providing me with a great new hearing experience, music, TV and
birdsong when l am walking my dogs are much enhanced..
.1 would h'ke to share my positive feedback for hearing aids, l absolutely depend on th8m. and J am very th8nlrful
for the aftercare follow up and support."
"This service [afterGare] is excellent and very much apprwated. Staff are welcoming and fn'endly with empathy
for the user..
Page 10

## **NORFOLK DEAF ASSOCIATION (NDA)** 

## **(A company limited by guarantee)** 

## **TRUSTEES' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025** 

## **Achievements and performance (continued)** 

## _**Hearing Support Service (HSS)** – maintenance of NHS issued hearing aids and ear otoscopy_ 

The Hearing Support Service (HSS) is our most long-standing support service, established over 35 years ago and offering practical assistance, information and advice to users of NHS hearing aids.  The support provided by the HSS is absolutely necessary and essential for continued and regular use of hearing aids, as hearing aid components deteriorate with daily use and need regular maintenance or replacement to keep them in working condition and effective.  The majority of our service users are not able to undertake the self-maintenance due to age-related dexterity, frailty or memory issues. 

HSS is highly accessible and is delivered across Norfolk by a small team of part-time staff, and a team of welltrained and dedicated volunteers via home visiting, community-based and mobile clinics, over the phone, online and via the postal service. 

During the year we have further increased the number of community-based clinics sessions.  To achieve a more efficient use of our resources, and most importantly to enhance the support offered during one point of contact, we have fully integrated the delivery of our outreach mobile hearing support with the ‘Cuppa Care’ sessions. This has also enabled us to increase the reach of the service and support more people closer to where they live. We received very positive feedback from our service users regarding the integration of these two activities. 

We continued to work in close collaboration with Audiology Departments from the Norfolk & Norwich University Hospital, James Paget University Hospital, and West Suffolk Hospital.  The hospitals provide us with the supplies required to undertake maintenance and repair work.  We work closely with a number of care homes, GP Practices, local charities, community organisations and supermarkets, who make their premises available to us free of charge, so we can run our community-based clinics or use the car parks to accommodate our mobile clinic. 

HSS supports a large proportion of the elderly population of Norfolk.  A big percentage of this cohort are experiencing hearing loss by virtue of ageing, but they are also affected by other issues such as loneliness, isolation, ill health, mobility issues and challenges with access to services due to the rurality of our county.  Rural and coastal areas of Norfolk experience challenges with their infrastructure, with many residential areas lacking reliable public transport and access to services.  We do our best to bring our services into the community to ensure equal access. 

To alleviate some of these challenges and to ensure that our support is accessible, we run our HSS clinics across the county on a regular and timetabled basis from either our mobile clinic (‘Cuppa Care’), covering 34 locations across Norfolk, 7 community-based venues, 20 care homes/sheltered accommodations, and domiciliary visits for housebound service users.  Clinic sessions are generally run as 2-hour sessions, with the length of the appointment being 15 minutes an average. 

Page 11 



NORFOLK DEAF ASSOCIATION (NDA)
(A company limtted by guarantee)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Achievements and performance {continued)
During the last financial year (2024-2025) we held 505 clinics, delivering a totsl of 3,049 appointments to
2,040 unique service users. Out of this totsl 111 seNice users received a home Visit through 177
appointrnents. 953 ￿Ere seen at a comrnunity-based clinic through 1,408 appointments and 976 were helped on
the mobile clinic through 1,464 appointments. We estimate that vrfe supported an additional 1.200 people over
the pfK)ne, e-mail or letter wtth advice, information or help Mbith accessing ServI￿S provided by local hospitals
Audiology Departments or other healthcare providers. 613 r￿W people joined this Servi￿ during the year.
We utilise an Outcomes Measuring QLJestionnaire to monitor the differen￿ we made with our Hearing Support.
as w811 as to obtsin feedback on the quality of the Servi￿ received. One of the questions asks respondents to
grade befrNeen 'EX￿lIent' to 'Poorf the help they r6r8ived with various element of support provid8d. Below are
the resulls from 200 relum8J questionnaires:
•f>g¥ll•rf •G•¢d •lkn •*ryp•LY
convty5
Page 12

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Achievements and performance (continued)
We regularly re￿$ve written and verbal unsolicited feedback from people ac￿ssIng the HSS, vith a few
exarnples provided below..
°As always my visit today has been a joy. met with cheerfulness & care..
Your st8ff are very experienced. Wann and welming seNice."
Mrs X ￿lled in to express her gratitude to Sally [the volunteer] vtho came out to help with hearing aids. She
said Sally "so helpful and so informative. l Gan hearlovely. l>n so grateful..
°Bn"Iliant service. Kind, helpful and professional."
Very good and well-run outreach and mobffe GliniGS."
The Ixoscopy dinics have become a regular activity. We have trained additional staff and volunteers wlh
dinical background to carry out the otoscopy screening and, as a result. have been able to increase the number
of sessions run.
Page 13

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
hievements and performance (continued)
'Cuppa Caro. Project
The delivery of regular outreach, community based emotional support. infomation and advice has continued
throughout this year through our 'Cuppa Care, proj8Ct. The addition of Hearing Suppjrt to the Cuppa Care
sessions has been very welcomed by our service users. A number of other local organisation, such as Age UK
Norwich. He8lthwatch and Age UK Norfolk have joined the session providing assistance to Servi￿ users who
required their specialist input.
During the year we have delivered 331 support sessions from 34 locations across Norfolk. In total we
supported 1.842 people Ihough 2,016 conlaGts. This number does not indude by-passers picked up
informationlleaflets and enquired about the projecl. The greater majority of people attended the sessions for
social interaction {'a chat and a coffee.), though many have also attended to have their hearings aids
maintained, re￿1ve information on assistive technology (listening a￿1 sight), benefits advice. advice regarding
older age issues, volunteering and lo share their experiences ￿￿th Healthwatch Norfolk about accessing
healthcare SerVi￿s.
People attending the 'Cuppa Care, sesson are asked to complete the outcomes measuring form, )thich
explores the difference our SUPFX)rt makes. The questionnaire consists of four probing statements that service
users we asked to agree or disagree with to help us identify the differen￿ our support is making. The follov•ing
rating as provided by 429 respondents:
• strOry￿ Dwtè • • 19i¢e • 14rtt
Page 14

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Achievements and performance (continued)
We have also asked people lo provide further information regarding the drfferen￿ our support makes:
"Enables m8 to resch community Servi￿$, I would othe￿iS8 be unable to access..
ast time leamed how to insert and clean aids, invaluabl8."
°Signposting for community groups."
"Just being there is a great comfort."
°Adwse on various SOGial issues."
°Knowledge of ￿ht$ regarding heanng aidprovider."
"Makes lrfe simpler- W0￿S- HSS fiDm Cuppa care enables to keep on top with a￿￿ma1ntenance."
"Makes me feel part of the w'Nage.°
"Ease of availability of support. Helpful and court8OUS."
°It helped me to feel p)sitive and reassured. Good to talk about housing problems.
lovely to have a local help farJlity instead of trying to get to another town or city for help..
Hearlng Loss Awareness Tralnlng (HLA7)
During this financial year we have held a total of 4 external training sessions, training a total of 48 p￿pIe from
Lisa Angel Jewellers the Inspiration Trust. and the James Paget University Hospilal. The feedback from the
training is very positive, with 1000/0 of attendees stating 'strongly agree. or 'agree' that having attended the
course they"
Have a better understanding of the hearing I￿S
Have a better understanding at￿t how to communicate with people who have hearing loss
They can apply what they leamt in their setting
Further feedback included:
Very infotmative. I learnl a lot and l am amazed by how the human 8ats work."
The presentation was very clearly delivered and the activities were affective in strengthening my understanding
of issues..
Very good cours8, V8ry thorough. Definitely recommend itl.
°Really good. useful training, infom?ative and cle8r. It will help me in my work."
Page 15

NORFOLK DEAF ASSOCIATION (NDA)
{A company limited by guarantee)
TRUSTEES, REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Achievements and perforniance (Continued)
b. Employees and voluntears
The Trustees would like to pay tribute to Ihe small team of paid staff for their work, prof8ssionalism, resilien￿,
reSoUr￿fulnesS and commitm8nt to providing high quality Servi￿$, and equally to 811 the hard v40rking and
dedicated volunteers whose help is essential and invaluable in the delivery of the Hearing Support Service and
the 'Cuppa Care, Project.
The Trustees acknovledge the difficult times faced during the year due to the ongoing uncertainties regarding
the aural care service contract with the local NHS, the considerably in¢￿ased demand and pressure on all
services and on staff capacily. Trustees are very apprecialive to all staff and volunt88rs who have given their
utmost to ensure that the Charity continues to deliver excellent and reliable outreach services enabling Hear for
Norfclk to reath the most vulnerable in our county.
The following feedback provides a very good summary of what our ￿ganisatIon is all aknut:
"An exce118nt all-round s81VIC8. This Organisat￿n is efficient, the people profeSs￿n81 and compelent, kind and
caring. My experience process from e8r wax removal, contact with the service, appointment making through to
testing and aid fitting was exactly what I hoped for. NHS funding shrewdly spent. Fantastic value for money.
Thank you very much..
The Trustees would also like to thank all our members and the Friends of Hear for Norfolk for their continued
support and commitment.
c. Plans for the future
Our main plans for the coming financial year are:
Increase the staffing capacity wthin our Aural Car8 and Audiology Services.
Successfully deliver the Aural Care servi￿ Contract v￿th James Paget University Hospital.
Ensure the sustainability of our Hearing Suppcft Service and the 'Cuppa Care, Project
Recruit and train additional volunteers forthe Hearing Support Service and the 'Cuppa Care, Project.
Diversify the income by considering the provision of privately funded hearing aids.
Secure £146,000 of capital funding required for the purchase and conversion of the additional Mobile
Hearing Ass8ssm8nt & Ear Care Unit.
Proactively promote all our services and the Hearing Loss Awareness Training to care homes. medical
practi￿$. district councils and other community organisations.
Focus regjurces on rai￿ng rev8nue funds from Trusts and F￿ndatiOnS. individual donors. commercial
organisations and Friends of Hear for NC￿f(Ak.
Complete the online appointments booking project.
10. Achieve IQI PS accreditation for Audiology Servic8.
Page 16

NORFOLK DEAF ASSOCIATION (NDA)
(A company Ilmited by guarantee)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Financlal revlew
a. Going concem
After making appropriate enquiries. the Trustees have a reasonable expectation that Ihe Charity has adequate
re9)U￿$ to continue in operational existen￿ the foreseeable future. For this rea￿n. they continue to
adopt the going concern basis in preparing the financial statements.
b. Reserves policy
Free reserves are unrestricted funds that are freely available to be spent on any of the Charity's obj￿I1veS.
Tangible fixed assets and the connected bank loans are nol included in free reseNes as the assets are
essential to the Charity's activities and Iheir disposal would adversely impact on its ability to deliver its aims.
The minimum level of fr* res8rv8s is set by ttrE Board of Truslees on an annual basis and regularly monitored
throughout the year. Action will be tsken if actual free reserves fall significantly below the level estsblished.
In detemiining the levd of free reserv84 Trustees consider the financial impact of tl* ri*s facing the Charity,
including the loss of income from partner agencies and voluntary donations, and balance the need to hold
sufficient reserves to enable the Charity to:
Continue its aclivities when faced with unfore*en circumstsnce&
Maximize expenditure on charitable activities.
The policy for 2024125 was to hold a tsrget minimum level of Iwo months projected annual expenditure. The
medium-term ambition is to build up the free reseNes (as defined by the Charity Commission) with the initial
targel of £289.032, ￿lch rewe88nts three months, projected running costs, increasing lo six rnc￿ths of annual
expenditure in the long-term.
However, as a result of low level of unrestricted reseNes in the previous year. the ongoing Un￿rtaInty
regarding the NHS contract for the Aural Care servi￿ which prcthibited our ability lo recruit dinical staff to the
service in case there is no contracted work (thus impacting on the staffing capacity required) and the
o)incidental retirement of a number of clinical staff at the same time, coupled with reduced voluntary incom8
due to difficull ￿nOmiC times and increase in operational costs. this level was not achieved. Therefore. the
free reserves as at 31 March 2025 vrfere £119,064 (2024 - £180, 163).
For the 2025126 financial year the Trustees aim to focus their efforts on ensuring that all servitss remain
sustainable and viable by raising the required funds and sewrir¥J the cxj￿ent reserves target of two m￿thS of
projected annual expenditure, vthich is £211.608. The medium-term ambitiC￿ is to build up the free reserves
with the initial target of £317.412. which represents thr￿ months. projecled running costs. increastng to six
months of annual expenditure in the long-lerm.
Designated funds are funds set aside by the Trust￿ out of unrestricted funds to fund speGific future purposes
and projects. As at 31 March 2025 the Charity had no designated funds.
As at 31 March 2025. the Charity had restricted funds of £32,137 (2024 - £24. 950). Restricted funds are funds
received fcy undertaking an activity speafied by the donor when making the gift or may result from the terms of
an appeal for funds. Details of the restricted funds are given in note 16.
Page 17

NORFOLK DEAF ASSOCIATION (NDA)
(A company Ilmlted by guarantee)
TRUSTEES. REPORT {CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2025
Statement of Trustees. responsibilities
The Trustees (￿0 are also the directors of the Charity for the purposes of company law) are responsible for
preparing the Trustees. report and the finan(aal statements in accordan￿ with applicable law and United
Kingdom Accounting Standards (United Kingdom Generally A￿pted Accounting PractiGe).
Company law requires the Trustees to prepare financial statements for each financial Under company law, the
Trustees must not approve the financial statements un18SS they are satisfied that they give a tNe and fair view
of the state of affairs of the Charity and of its incoming rewurces and application of resources, including its
income and expenditure, for that period. In preparing Ihese financaal statements, the TNstee5 are required to:
select suitable accounting Frf)licies and then apply them consistently;
obseNe the methods and principles of Ihe Charities SORP (FRS 102).
make judgments and accounting estimates that are reasonable and prudenl.
state whether applicable UK Accounting Standards (FRS 102) have been followed, subject to any
material departures disclosed and explained in the financial statements.,
prepare the financial statements on the going concern ba￿S unless it is inappropriate to presume that the
Charity will continue in business.
The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain
the Charity's transactions and disclose wth reasonable accuracy at any time the financial position of the Charity
and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also
responsible for safeguarding the assets of the Charity and hence for t8￿.ng reasonable steps for the prevention
and detection of fraud and other irregularities.
Approved by order of the members of the board of Trustees and signed on their behalf by:
J Penn
(ChairpeN￿n)
Date. ts i.?. aca£
Page 18

NORFOLK DEAF ASSOCIATION {NDA)
{A company limlted by guarantee)
INDEPENDENT EXAMINER'S REPORT
FOR THE YEAR ENDED 31 MARCH 2025
Independent examinerfs report to the Trustses of Norfolk Deaf Association {NDA) I'the Charity)
I re￿rt to the charity Trustees on my examination of the accounts of the Charity for the year ended 31 March
2025.
Responsibilities and basis of report
As the Trustees of the Charity (and its directors for Ihe purposes of company law) you are responsible for the
preparalion of the aGcounts in accordance with the requirements of the Companies Act 2006 ('the 2006 Act,).
Having Satisfi￿ myself that the accounts of the Charity are not required lo be audited under Part 16 of the
2006 Act arKI are eligible for independent examination. I report in respect of my examination of the Charity's
accounts cArried out under section 145 of the Charities Act 2011 (Ihe 2011 Act,). In carrying oul my
examination I have followed the Directions given by the Charity Commission under section 145(5)(b) of the
2011 Act.
Independent examinerfs slatement
Since the Charity's gross income exwded £250.000 your examiner must be a member of a tody listed in
section 145 of the 2011 Act. I confirm that l am qualified to undertake the examinalion because l am a M￿nber
of (enter body here). vthich is one of the listed todies.
I have compleled my examination. I confirm that no matters have come to my attention in connection with the
examination giving me cause to believe:
accountiro records we not kept in respect of the Charity as required by section 386 of the 2006 Act,. or
the accounts do not accord with those records. or
Ihe accounts do not comply wth the accounting requirements of section 396 of the 2006 Acl other than
any requirement that the accounts give a Irue and fair, view which is not a matter considered as part of
an independent examination. or
the accounts have not been prepared in accordance with the methods and principles of the Statement of
Recommended Practice for accDunting and reForting by charities.
I have no concems and have come acro&8 no other matters in Connectic￿ with the examination to which
attention should be drawn in this report in order to enable a woper understanding of the accounts to be
reached.
This report is made solely to the Charity's Trustees, as a body. in accordance with Part 4 of the Charities
(Accounts and Reports) Regulations 2008. My work has been undertaken so that I might state to the Charity's
Trustees those matters l am required to state to them in an Itxlependent examinerfs report and for no other
purpose. To the fullest extent pemiitted by law, I do not accept or assume responsibility to anyone other than
Ihe Charity and the Charity's Trustees as a body. for my work or for this rew)rt.
Signed:
Mr F M E Shippam Bsc FCA DChA
MA Partners LLP
Charter&J Accountsnts
7 The Close
Norwich
Norfdk
NR14DJ
Dated: 6 August 2025
Page 19

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
STATEMENT OF FINANCIAL ACTIVITIES {INCORPORATING INCOME AND EXPENDITURE ACCOUNT)
FOR THE YEAR ENDED 31 MARCH 2025
Unreslricted
funds
2025
Restricted
funds
2025
Total
funds
2025
Total
funds
2024
Note
Income from"
Donations, grants and legacies
Charitable activities
other trading activities
Investments
41,508
701,062
3.649
50
32,670
70.289
74.178
771,351
3,649
50
82,092
935. 241
2,405
112
Total incoma
746.269
102,959
849,228
1.019,850
Expenditure on:
Raising funds
Charitsble activities:
Depreciation
Other charitable activities
26,417
26,417
19,959
33,146
765,486
33,146
861,258
43.063
969, 702
95,772
Total expenditure
824049
95.772
920.821
1,032, 724
Net (expenditure}lincome before net
gains on inveslmenls
Net gains on investments
178,780)
3.753
7,187
(71,593)
3.753
(12,874)
629
14
Net movement in funds
(75.027)
7.187
{67,840)
(12,245)
Reconclliation of funds:
Total funds brought forward
Net movement in funds
256,340
(75,027)
24,950
7,187
281,290
(67,840)
293,535
(12,245)
Total funds canied forward
181.313
32.137
213,450
281,290
The Statement of financial aclivities includes all gains and losses recognised in the year.
The noles on pages 24 to 42 form part of these financial statements.
Page 20

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
REGISTERED NUMBER: 07966408
BALANCE SHEET
AS AT 31 MARCH 2025
2025
2024
Note
Fixed assets
Taroible assets
12
62,249
76,177
62,249
76,177
Current assets
Debtors
Investments
Cash at bank and in hand
13
14
72,448
104,989
31,073
78. 704
51,236
144, 440
208.510
274.380
Cu￿0nt Ilabilities
Creditor& amounts falling du8 Within one
year
15
(57,309)
(69,267)
Net current assets
151,201
205. t 13
Total net assets
213,450
281, 290
Charity funds
Restricted funds
Unrestricted funds
16
32,137
24,950
General funds
16
181,313
256,340
Tolal unrestricted funds
16
181,313
256, 340
Total funds
213,450
281,290
Page 21

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
REGISTERED NUMBER: 07966408
BALANCE SHEET (CONTINUED)
AS AT 31 MARCH 2025
The Charity was entitled to exemption from audit under section 477 of the Companies Act 2006.
The members have not required the company to obtain an audit for the year in question in accordance with
section 476 of Companies Acl 2006.
The Trustees aCknO￿edge their responsibilities for complying with the requiremerlts of the Act with respect to
accounting records and preparation of financial statements.
The financial slatements have been prepar￿1 in accordance Mtith the provisions applicable to entities subject to
the small companies regime.
The financial statements were approved and authorised for issue by the Trustees and sign￿1 on their tehalf by..
(Chairper&)n)
Date: 31. ?_ aoa£
The notes on pages 24 10 42 form part of these financial statements.
Page 22

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2025
2025
2024
Cash flows from op&rating activltles
Net cash used in operating activities
{44202)
42,656
Cash flows from investing activities
Dividends. irrterests and rents from investments
Purchase of tangible fixed assets
Purchase of invesknents
112
(11,423)
(50,000)
(19.215)
{so,000)
Net cash used in investing activitles
(69,165)
(61.311)
Change in cash and cash equivalents in the year
Cash and cAsh equivalents at the beginning of the year
(111367)
144,440
(18,655)
163, 095
Cash and cash equivalents at the end of tho year
31.073
144.440
The notes on pages 24 to 42 form part of these financial statements
Page 23

NORFOLK DEAF ASSOCIATION {NDA)
(A company Ilmited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
General Infonnatlon
Norfolk Deaf Association (NDA) is a company limiled by guarantee aThJ registered in England and Wales.
Accounting policies
2.1 Basis of preparation of financial statements
The financial statements have been prepar8d in accordan￿ with the Charities SORP (FRS 102) -
Accounting and Reporting by Charities.. Statement of Recommended Practice applicable lo charities
preparing their accounts in accordance with the Financi81 Reporting Standard applicable in Ihe UK
and Republic of Ireland (FRS 102) {effectiV8 1 January 2019), the Financial Reporting Standard
applicable in the UK and Republic of Ireland {FRS 102) and the Companies Act 2006.
Norfolk Deaf Association (NDA) meets th8 d8finition of a public tenefit entity under FRS 102.
Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise
stated in the relevant accounting policy.
2.2 Income
All inwme is r￿c￿niSed once the Charity has enti118ment to th8 income, it is probable that the
income will be received and the amount of income receivable can be measured reliably.
The reccgnition of income from 18gaci@s is dependent C￿ establishing entitlement, the probability of
receipt and the ability to estimate vith sufficient accuracy the amount receivable. Eviden￿ of
entitlement to a legacy exists when the Charity has sufficient evidence that a gift has been left to
them (through knowledge of the existence of a valid will and the death of the b@nefactor) and the
executor is satisfied th8t the property in question will nol be required to satisfy claims in the estate.
Re￿Ipt of a legacy must be recognised when it is probable Ihat it will b8 received and the fair value
of Ihe amounl receivable. will generally be the expected cash amount to be distributed to the
Charity. can be reliably measured.
Grants are included in the Statement of financial activities on a receivable basis. The balance of
income re￿iVed for specific purposes but not expended during the period is shown in the relevant
funds on the Balan￿ sheet. Where income is receiv￿1 in advance of entitlement of receipt, its
recognition is deferred 8nd included in creditors as deferred income. Where entitlement occurs
before income is re￿ived, the income is accrued.
Income tax recoverable in relation to investment income is reccgnis8d at the time the investment
income is receivable.
Page 24

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Aecountlng pollcies (continued)
2.3 Expenditure
Expendilure is recognised once there is a legal or ￿nSt￿ctIve obligation to transfer economic
benefit to a Ihird paty. it is probable Ihat a transfer of economic benefits will be r￿Uired in
settlement and the amounl of the obligation can be mea&Jred reliably. Expenditure is dassified by
activity. The costs of each activity are made up of the total of direct costs and shared costs,
including support costs involved in undertaking each aclivity. Direct costs attributable to a single
activity are all￿ated directly to that activity. Shar￿j Gosls which contribLrte lo more than one activity
and support costs which are not attributable to a single activity are apportioned bebween those
activities on a basis consistent with the use of resources.
Expenditure on raising furKls includes all expenditure incurred by the Charity to raise funds for its
tharitable rAJrposes and includes costs of all fundrdising activities events and rK)n-charitable trading.
Expenditure on charitable activities is incurr&J on directly undertaking the activilies which further the
Charity's objective& as well as any associaled support costs.
All expenditure is inclusive of irrecoveraLle VAT.
2.4 Interest recelvable
Interest on funds held on deposit is in￿￿ed when receivable and the amount can be measured
reliably by the Charity" this is normally upon notification of the int8rest paid ￿ payable by the
institution wlh whom the funds are deposited.
2.5 Tangible fixed assets and depreclation
Tangible fixed assets are initially r￿Ognised at cost. After rewgnilion, under the cost model,
langible fixed assets are measured at cost less accumulated depreciation and any accumulated
impairmenl losses. All costs incurred to bring a tangible fixed assel into its intended working
(x)ndition should b8 included in the measurement of cost.
Deprecialion is charged so as to allocate the cost of tangible fixed assets less their residual value
over their estimated useful lives, using the straight-line methryj.
Depreciation is provided on the follo￿Thng basis:
Short-term leasehold property
Medical ￿uIpment
Motor vehicles
Office equipment
Computer equipment
25%
25%
25%
33°
2.6 Debtors
Trade and other debtors are recognised at the settlement amount after any Irade discount offered.
P￿paymentS are valued at th@ amount prepaid net of any trade discounts due.
Page 25

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Accounting policles (continued)
2.7 Cash at bank and In hand
Cash at bank and in hand includes cash and short-term highly liquid investments with a short
maturity of three months or less from the date of acquisiti￿ or opening of the dep)sit or similar
account.
2.8 Liabilities and provisions
Liabilities are recognised )then there is an obligation at the Balance sheet date as a result of a past
event, it is probable that a transfer of economic benefit will be required in settlement, and the
amount of the settlement can be estimated reliably.
Liabilities are recognised at the amount that Ihe Charity anticipates it wll pay to settle the debt or
the amount it has received as advanced payments for the goods or servic8S it must provide.
2.9 Financial instruments
The Charity only has financial assets and financial liabilities of a kind that qualify as basic financial
instruments. Basic financial instruments are initially recognised at transaction value and
subsequently measured al their settlement value.
2.10 Pensions
The Charity operates 8 defined contribution pension scheme and the pension charge represents the
amounts payable by the Charity to the fund in respect of the year.
2.11 Fund accounting
General funds are unrestricted funds which are available for use at the discretion of the Trustees in
furtherance of the general objectives of the Charity and vthich have not been designated for other
Purposes.
Designated funds comprise unrestricted funds that have been set aside by the Trustees for
particular purposes. The aim and use of each designated fund is set OLrt in the notes to the financial
statements.
Restricted funds are funds ￿1¢h are to used in accordance with specific restriclions imposed ty
donors or ￿1¢h have been raised by the Charity for particular purposes. The cosls of raising and
administering such funds are charged against the specific fund. The aim and use of each restricted
fund is set out in th8 notes to the financial ststements.
lrnfestment income, gains and losses are allo¢ated to the appropriate fund.
Page 26

NORFOLK DEAF ASSOCIATION (NDA)
{A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Income from donations, grants and legacies
Unrestricted Restricted
funds
funds
2025
2025
Total
funds
2025
Total
funds
2024
Donations
Legaci8S
Grants
Corporate support
19,708
21,000
800
19,708
21,000
33,470
36,169
32,670
45.323
600
Total 2025
41,508
32,670
74,178
82.092
Total 2024
37,269
44,823
82.092
Page 27

NORFOLK DEAF ASSOCIATION {NDA)
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Income from charitable activities
Unrestrlcted Rèstricted
funds
funds
2025
2025
Total
funds
2025
Tot81
funds
2024
Aural Care - Norfdk & Waveney ICB
Adult Audiol()3y - Norfolk & Waveney ICB
Cuppa Care Project - the National Lottery
Community Fund
Aural Care - Fee income
Aural Care - James Paget University Hospital
Hearing Support - Norfolk & Waveney ICB
Otoscopy fees income
NNUH
Hearing Loss Awareness Training
Cuppa Care PrOj￿t
201.516
293.180
201.516
293,180
371.403
356, 809
70.289
70.289
105.921
39,660
39,401
1.740
18.316
1.328
35,235
50,355
33,002
39, 166
105,921
39,660
39.401
1.740
18,316
1,328
35,307
1.542
12.422
Total 2025
701,062
70,289
771,351
935,241
Total 2024
848,418
86,823
935.241
Income from other trading artivities
Income from fundra18ing events
Unrestrictod
funds
2025
Total
funds
2025
Total
funds
2024
FrieThJs of NDA
Mis￿lIaneOUS income
1,924
1,725
1,924
1,725
2,372
33
Total 2025
3.649
3,649
2,405
Page 28

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Investmant Income
Unr•strlcted
funds
2025
Total
funds
2025
Total
funds
2024
Bank inlerest
50
50
112
Expenditure on raising funds
Costs of raising voluntary Income
Unrestricted
funds
2025
Total
funds
2025
Total
funds
2024
Wages and salaries
Social *curity costs
Contribution to defined contribution pension schemes
23,433
2.460
524
23,433
2,460
524
17,647
1,994
318
Total 2025
26,417
26,417
19.959
Page 29

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Analysis of expenditure by actlvitles
Actlvftles
undertaken
dlrectty
2025
Support
costs
2025
Total
funds
2025
Total
funds
2024
Hearing Support Service
Aural Care Service
Cuppa Care Project
Adult Audiolcrf3y SeNi
Community Vol￿S & RerKI
91,897
363.211
118,769
283,671
6,885
14.388
5,040
10.543
98.782
3TI.599
123,809
294.214
135.761
424.560
65,323
381.859
5.262
Totsl 2025
857.548
36.856
894.404
1.012.765
Total 2024
977, 824
34.941
1.012,765
Anatysis of direct costs
Cuppa Care
Project - the
Natlonal
Lottery
Adult
Community Aural Care Cuppa Care Audlology
Fund
Servlce
Project
Service
2025
2025
2025
2025
Staff Gosts
Depreaation
Premises
Legal & Professional
Computer & IT support
General running expenses
Volunteers costs
Marketing
46.375
2.452
14.114
1.248
6,918
14,129
5,608
1,053
233.744
5,655
29.026
11.157
12.287
68.464
75.165
14,217
131.428
10,820
9.373
1.248
11.589
116.963
4.433
2.231
13.413
10
1,456
2.878
2,250
Total 2025
91,897
363,211
118.769
283,671
Total 2024
128,492
411,888
63.169
369,013
Page 30

NORFOLK DEAF ASSOCIATION (NDA)
(A company Ilmited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Analysis of exp•nditur• by actlvltles (continued)
Analysls of dlrect costs (continued)
Communlty
Voices &
Rend
2025
Total
funds
2025
Total
funds
2024
Staff co*s
Depreciation
Premises
Legal & Professional
Computer & IT supp)rt
General running expenses
Volunteers costs
Marketing
486.712
33,144
60,357
18.086
33.025
212,969
5.618
7.637
563, t52
43,063
56,559
5,839
37,846
254,889
6,666
9,810
Total 2025
857.548
977,824
Total 2024
5,262
977.824
Analysls of support Costs
Cuppa Care
Project - the
National
Lottery
Adult
Community Aurdl Care Cuppa Care Audiology
Fund
Servi¢0
Project
Service
2025
2025
2025
2025
Total
funds
2025
Total
funds
2024
Premises
Legal &
Professional
Other staff costs
1,568
3,089
872
1,041
6,570
6,284
1,380
3,937
1.611
9,688
231
3.937
2.115
7,387
5.337
24.949
8,550
20.107
Total 2025
6,885
14.388
5,040
10.543
36.856
34,941
Total 2024
7,269
12,672
2, 154
12,846
34,941
Page 31

NORFOLK DEAF ASSOCIATION (NDA)
(A company Ilmited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Independent examlnerfs remuneration
2025
2024
Fees payable to the Charity's independent examiner for Ihe independent
exarnination of the Charity's annual accounts
Fees payable to the Charity's independenl examiner in respect of..
All taxation advi9Jry SeNi￿S not induded above
3,750
6. 750
1,587
1,800
10. Stsff costs
2025
2024
Wages and salaries
Social security costs
Contribution to defin&J contribution pension schemes
470.657
32,542
9.930
539, 375
37,336
6,400
513,129
583,111
The average number of persons employed by the Charity during the year was as follows:
2025
No.
2024
EmtAoyees
24
26
The number of employees vthose employee benefits (exduding employer pension costs) exceeded
£60,000 was:
2025
No.
2024
No.
In the band £70,001- £80,000
The totsl remuneration for key management personnd. induding employer pension contributions and
employer national insurance contributions. for the year totslled £153,519 (2024 - £177,968).
11. Trustees. remuneration and expenses
During the year, no Trust88s received any remuneration or other benefits (2024 - £NIL).
During the year ended 31 March 2025. no Trustee exp8nses have been incurred (2024 - £NIL).
Page 32

NORFOLK DEAF ASSOCIATION (NDA)
(A company Ilmlted by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
12. Tangible fixed assets
Short-
term
leasehold
Medical
property equipment
Motor
Office Computer
vehicles equlpment equipment
Total
Cost or valuation
At 1 April 2024
Additions
37,481
6.817
149.889
4.135
7,314
250
20.228 224,756
1.778
19.215
6,235
At 31 March 2025
16.079
44298
154,024
7,564
22.006 243,971
Depreciation
At 1 April 2024
Charge for the year
4.177
2.944
17,813
9.075
107.696
16,183
5,054
969
13.836 148,576
3,975 33.146
At 31 March 2025
7,121
26.888
123,879
6,023
17,811 181.722
Net book valua
At 31 March 2025
8,958
17.410
30,145
1.541
4.195
62.249
At 31 March 2024
5,667
19,668
42, 193
2,260
6.392
76,180
Page 33

NORFOLK DEAF ASSOCIATION (NDA)
IA company limited by guaranto•)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
13. Debtors
2025
2024
Due within one year
Trade debtors
Other debtors
Prepayments and accrued income
47.023
21,704
3,721
75, 709
2.995
72,448
78, 704
14. Current asset investments
2025
2024
Unlisted investments
104.989
51,236
The Charity has invested funds in the COIF Charities Depostt Fund managed by CCLA. Valuation
movements on the fund are reported as "net g8ins on investments" in th8 Statement of Finanaal
Activities
15. Creditors." Amounts falling due wlthln one year
2025
2024
Trade creditors
Other taxati￿ and ￿Cial security
Other creditors
Accruals and defer￿d income
40.567
10,219
44.017
17,259
1.241
6,750
4.970
57,309
69,267
Page 34

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
16. Statement of funds
Statement of funds - current year
Balance at
31 March
2025
Balance at 1
April 2024
Gainsl
(Losses)
Income Expenditure
Unrestrlcted funds
General Funds
256,340
746,269
(825,049)
3.753
181.313
Restri(*ed funds
The National Lottery
Community Fund - Cuppa Care
Project
Alan Boswell Group Charitable
Twst
Norfolk Community Foundation
- Saracen's Norfolk Fund
The D'oyly Carte Charitabl8
Trust
Paul Bassham Charitable Trust
Lord Cozen&Hardy Charitable
Trust
Morrisons Foundation
Norfolk Community Foundation
- TcrfJether lo Thrive
W O Str￿t Charitable
Foundation (Zedra)
Goldcresl Charitable Trust
Anne French Memorial Trust
Other restricted funds
17,617
70.289
170.379)
17,527
5.000
(5.000)
5,000
(1,250)
3,750
2.333
(2.333)
(3.000)
3,000
1,000
6.920
(1.000)
(6.920)
4.000
3.000
3,000
1,000
5.750
(750)
(3.000)
(834)
{1,306)
2,250
166
24,950
102,959
195.772)
32,137
Balance at
31 March
2025
Balance at 1
)rf12024
Gainsl
(Losses)
Income Expenditure
Total of funds
281,290
849,228
(920,821)
3.753
213,450
Page 35

NORFOLK DEAF ASSOCIATION INDA)
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
16. Statement of funds (continued)
Norfolk & Waveney Integrated Care Board (ICB) funding is used towards providirvJ advice and a hearing
support service for NHS hearing aid users throughout Norfolk and for working with organisations ￿0
refer newfy diagnosed hearing aid users lo the Charity.
The National Lottery Community Fund - year one funding of a five-year funding towdrds the Cuppa Care
Project.
Alan Boswell Group Charitable Trust funds are used towards the salary of Hearing Support Service
Drker.
The Norfolk Community Foundation NHS Charities Together Fund funds are used towards the
opeThgtional costs of the Cuppa Care Prqect.
The Norfolk & Waveney Community Vol￿S funds are used towards the delivery of Community Voices
Project.
The Norfolk Community Foundation
Hearing Support Service worker.
Sara￿n's Norfolk FurKI funds are used towards the salary of
The Norfolk Community Foundation REND projecl funds are used towards the delivery of REND
Proj￿1.
The R C Snelling Charitable Trust funds W￿re used towards the purchase and conversion of the vehide
for the Cuppa Care Project.
The D'oyly Carte Charitable Trust funds are used lowards the delivery of the Hearing Supp(￿1 SeNice.
The Paul Bassham Charitsble Trust funds are used towards the cost of delivering the Hearing Support
Service.
Lord Cozen&Hardy Charitable Trust funds are used towards the cost of delivering the Hearing Support
SeNiCe.
Rotary Club NoD4vich provided funding lowards Ihe wrchase and conversion of th8 'Cuppa Care. bus.
The National Lottery Community Fund - provided funding towards the running costs of the Hearing
Support Servi￿.
Moffisons Foundation provided funding for the purchase of dinical equitKnent for Aural Care Servi￿.
Norfoik C(Ynmunity Foundation. Together to Thrive Fund supported with a bursary to enhance
fundraising skills for two staff members.
W O Street Charitable Foundation provided funding towards the running costs of Cuppa Care Prciect.
Goldcrest Charitable Trust provided funding towards the cosl of delivering Ihe Hearing Support Service,
Anne French Memorial Trust provided funding tOW8rds the running costs of Cuppa Care Project.
The Other Cuppa Care restricted funds are used towards the operational costs of th8 Cuppa Car8
Proj&1.
Page 36

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee}
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
16. Statement of funds (continued)
Statement of funds - prior year
Balance at
31 March
2024
Balance at
l April 2023
Transfers
in/out
Gains/
{Losses)
Income Expenditure
Unrestricted
funds
Tangible fixed
assets
107,817
(43,063)
(64, 754)
G8neral funds
General Funds
152.486
888,204
(849, 733)
64, 754
629
256.340
Total
Unrestricted
funds
260, 303
888,204
(892, 796)
629
256, 340
Restrlcted
funds
Norfdk &
Waveney
Integrated Care
Board (ICB)
The National
Lottery
Community
FurKI - CuFpa
Care Project
Alan Boswell
Group
Charitsble Trust
Norfolk
Communily
Foundation -
NHS Charities
Together
Norfolk and
Waveney
Community
Voic8S
39,166
(39,166)
35,235
(17,618)
17,617
10,000
(5,000)
5,000
2,070
12,422
(14,492)
6.910
(6,910)
Page 37

NORFOLK DEAF ASSOCIATION (NDA)
(A company Ilmtted by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
16. Ststement of funds (contlnued)
Statement of funds - prior year (continued)
B8lanc8 at
31 March
2024
Balan￿ al
l Apr￿ 2023
Transfe
in/out
Gainsl
(Losses)
Income Exp8nditu
Norfolk
Community
Foundation -
Saracen's
Norfolk Fund
Norfolk
Community
Foundation -
REND Project
RC Snelling
Charitable Trust
The D'oyly
Carte Charttable
Trust
Paul Bassham
Charitable Trust
Lord Cozen&
Hardy Charilable
Trust
Rotary Club
Norwich
The Naticfflal
Lottery
Community
Fund Hearing
Supp)rt Service
Other Cuppa
Care restrict8d
furKIs
Other restricted
funds
5,000
(5.000)
1.818
4.913
{6, 731)
4, 000
(4,000)
3, 500
(1, 167)
2,333
2.000
(2,000)
1,000
(1,000)
11,206
(11.206)
6,039
(6,039)
4,016
(4,016)
8,083
7,500
(15,583)
33,232
131.646
(139, 928)
24.950
Total of funds
293, 535
1,019,850 (1,032,724)
629
281, 290
Page 38

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
17. Summary of funds
Summary of funds - current year
Balance at
31 March
2025
Balance at 1
April 2024
Gainsl
(Losses)
Income Expenditure
General funds
Restricted funds
256,340
24,950
7¥269
102,959
(825,049)
{95.772)
3.753
181,313
32.137
281,290
849.228
(920,821)
3,753
213,450
Summary of funds - prior year
Balance at
31 March
2024
Balance at
1 April 2023
Transf8rs
in/oul
Gains/
(Losses)
Income Expenditure
Designated
funds
General funds
Restricted funds
107,817
152, 486
33.232
(43,063)
(849, 733)
(139.928)
(64, 754)
64, 754
888. 204
131,646
629
256,340
24,950
293, 535
1,019,850 (1,032, 724)
629
281.290
Page 39

NORFOLK DEAF ASSOCIATION (NDA)
{A company Ilmlted by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
18. Analysls of net assets between funds
Analysls of net assets between funds - current year
Unrestricted Restricted
funds
funds
2025
2025
Total
funds
2025
Tangible fixed assets
Current assets
Creditors due within one year
62.249
176,373
{57.309)
62.249
208,510
(57,309)
32.137
Total
181,313
32,137
213,450
Analysi5 of net assets b•tween funds - prior year
Unrestricted
funds
2024
Restricted
funds
2024
Total
funds
2024
Tangible fixed assels
Current assets
Creditors due wthin one year
76,177
249,430
(69.267)
76,177
274,380
(69.267)
24,950
Total
256,340
24,950
281,290
19. Reconciliation of net movement in funds to net cash flow from operating activities
2025
2024
Net expenditure for the year (as p@r Statement of Financial Activities)
(67,840)
(12,245)
Adjustments for:
Depreciation charges
Losses on investments
Dividends. interests and rents from investments
Decrease in debtors
Increasel{d8crease) in creditors
33,146
(3,753)
(50)
6.256
(11,961)
43,063
(629)
(112)
2,005
10.574
Net cash provided byl{used in} operatlng activities
(44,202)
42,656
Page 40

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantse)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
20. Analysis of cash and cash equlvalents
2025
2024
Cash in hand
31.073
144,440
Totsl cash and cash equivalents
31.073
144, 440
21. Anatysis of changes in net debt
Othor non-
cash At 31 March
changes
2025
At 1 April
2024 Cash flows
Cash at bank and in hand
Liquid investments
14(440
51.236
(113,367)
50,000
31.073
104989
3,753
195.676
(63,367>
3,753
136,062
Page 41

NORFOLK DEAF ASSOCIATION (NDA)
(A Company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
22. Pension commitments
The Charity operates a defined contribution pension ￿eMe. The assets of the scheme are held
separately from those of the Charity in an independently administer&J fund.
The pension cost charge represents contribLrtions payable by the Charity to the fund amounted to
£9.930 (2024 - £6,400).
Contributions totsling £1,553 (2024 - £1.241) vRre payable to the fund at the balance sheet date and are
included in creditors.
23. 0￿rating lease commltments
At 31 March 2025 the Charity had commitments to make future minimum lease payments under non-
cancellable operating leases as follows:
2025
2024
Not later than 1 year
Later than 1 year and not later than 5 years
43,575
90,885
42,330
134,460
134,460
176, 790
24. Related party transaction$
The Charity has not entered into any related paty transaction during the year, nor are there any
outstanding balances owing between related parties and the Charity at 31 March 2025,
Page 42