2024-03-31-accounts

RegSster8d number: 07966408 Charity number: 1146883 NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) TRUSTEES. REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024

NORFOLK DEAF ASSOCIATION (NDA) (A Gompany limited by guarantee) CONTENTS Page Reference and admlnistrative detalls of the Charlty, its Trustees and advlsers Trustees. report 2-17 Independent auditors. report on the financial statemonts 18-21 Ststsment of flnancial activities 22 Balance sheet 23-24 Statement of eash flows 25 Notes to the financial statements 26-47

NORFOLK DEAF ASSOCIATION (NDA) (A company limlted by guarantee) REFERENCE AND ADMINISTRATIVE DETAILS OF THE CHARITY, ITS TRUSTEES AND ADVISERS FOR THE YEAR ENDED 31 MARCH 2024 Trustees P R Prinsley. Chairman C l M I C Cant. Vice Chair R A Moate. Treasurer Dr R J A Cadman S R Chalmers (￿signed 27 July 2023) JSLHirst Dr J E Fitzgerald (resigned 16 November 2023) J Penn (appointed 27 July 2023) Company reglstered number 07966408 Charity registered number 1146883 Registered offl¢o 14 Meridian Way Norwich Norfolk NR7 OTA Patrons Sir Richard Jewson KCVO JP Lady Dannatt MBE, Lord-Lieutenant Norfolk Chief executive offlcer A Derrett Independent auditors MA Partners LLP Chartered Accountants 7 The Close Norwich Norfolk NR14DJ Bankers Santander UK plc Bridle Road Bootle Merseyside L30 4GB Solicitors Leathes Prior Solicitors 74 The Close Nomich Norfolk NR14DR Page 1

NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guaranl8e} TRUSTEES. REPORT FOR THE YEAR ENDED 31 MARCH 2024 The Trustees present their annual report together with the audited financial slatements of the Charity for the year 1 April 2023 to 31 March 2024. The Annual report serves the purposes of both 8 Trustees, report and a directors, report under company law. The Trustees confirm that the Annual report and financial statements of the charitable company comply with the current stslutory requirements, the requirements of the charitable companls governing do¢ument and the provisions of the Statement of Recommended Practice (SORP) applicable to charities preparing th8ir accounts in accordance with the Financial Reporting Standard appll¢abl8 in the UK and Republic of Ireland {FRS102} (effective 1 January 2019). Since the Charity qualifies as small under section 382 of the Companies Act 2006, the Strategic report required of medium and large companies under the Companies Act 2006 (Strategic Report and Directors, Report) Regulations 2013 has been omitted. Reference and admlnlstrative details The Norfolk Deaf Association (NDA) is a charitable company founded in 1898 and first registered with the Charity Commission in 1962. In February 2012 NDA regISte￿d as a Company Limited by Guarantee and, as a consequence, re-registered with th8 Charity Commission in April 2012. The Chariws governing documents are the Memorandum and Articles of Association. In July 2020, following the approval from the Charity Commlssion, NDA began to operate under the working name of Hear for Norfolk. The address of the registered office is as shown on th8 first page. Details of the Trustae8lDirectors, the Patrons. the Chief Executive Officer and principal professional advisers are also given on the first page. Norfolk Deaf Association {NDA> Objects The Norfolk Deaf Association's charitable objects are.. 'To relieve and assist Deaf and hard-of-hearing people in the mitigation of the effects of whole or partial lack or defect in hearing or sp8ech or both. To Improve the quality of lif8 and relieve the needs of persons with all degrees of hearing loss or hearing related issues by providing items. support, activities or faGilitles in the interests of social welfare, designed to improv8 their condition of life." (extract from NDA s Memorandum and Articles of AssoGiation} structure, govemance and management a. Constitution Norfolk Deaf Association (NDA) is registered as a charitable company limited by guarantee and was set up by a Memorandum of Association. b. Methods of appolntment or election of Trust•os The management of the Charity is the responsibility of the Trustees who are elected and co￿Pted under the terms of the Memorandum of Association. Page 2

NORFOLK DEAF ASSOCIATION {NDA) (A company limited by guarant88) TRUSTEES. REPORT {CONTINUED} FOR THE YEAR ENDED 31 MARCH 2024 Stru¢tur•, goveman¢e and management (Continued) c. Organisational structure and declsion-making poll¢les The Trustees of NDA have the overall responsibility for Ihe governance and strategic direction of the Charity. Trustees are either elected or co-opted to the Board and can stand for re-electlon. During this financial year the Board of Trustees consisted of eight TrusteeslDirectors and had three officers (Chairman, Vice-chalrman and Honorary Treasurer). The Board of Trustees meets quarterly and reviews strategy and performance, and monitors implementation plans and budgets. In lin8 With the requirements of the governing document Trustees also organise an Annual General Meeting at which eleclions take place and resolutions are passed. In be￿een the main Board of Trustees meetings, the Chief Executive Officer has regular communications with the Chairman and the Treasurer. d. Policies adopted for the induction and tralnlng of Trustees New Trustees are recruited based on the skills and expertise that have been identified as requlred to effectively govern the Charity. An op8n recruitment process. as well as targeted approach, is used when recwiting n8W Trustees. Interested candidates are asked to submit their CV and a ststement about why they wish to join the Board, what particular skills they will bring and what contribution to the Board and the Charity they Gan make. There is a formal interview with the Chairman and the Chief Executive. The candidates are also given the opportunity to visit some of the services and attend one or two Board meetings before making the final Commitment. The current Trustees are familiar with the work of the organisation, as the majority of them have been involved with the Charity for a number of years. A skills audit of individual Trustees is undertaken on a regular basis and the findings inform the future recruitment to the Board. A Trustee induction e-pack is in place. which is given to all newly recruited Trustees. The pack includes various Charity Commission publlcations, published accounts. financial procedures, risk assessment documents, the current business plan, worklng budget, roles and responslbility of a Trustee and the Board, Trustee Code of Conduct and the Memorandum and Articles of Association. The Chaimian of the Board of Trustees and the Chief Executive meet with new Trustees to cover: The obligations of Trustee Board members The main documents that sel out the strategicloperational framework for the Charity Resources and the current financial position Future plans and objectives An overview of the work of the organisation and staff team Trust8es are encouraged to attend training sessions to develop their skills and knowledge. The Trustees adopted the Charity Commission's Charity Governance Code 2017. Page 3

NORFOLK DEAF ASSOCIATION (NDA) (A company limlted by guarantee) TRUSTEES, REPORT (CONTINUED) FOR THEYEAR ENDED 31 MARCH 2024 Structure, govemance and management (continued) e. Risk management The Board is responsible for the managem8nt of the risks faced by the Charity. Detailed consideration of the risks is delegated to the Chief Execulive. Rlsks are identif18d, assessed and Controls established throughout the year. A fomial review of the Charltys risk management proc8sses is undertaken on an annual basis and risks are reviewed on a rolling cycle. The key controls used by the Charity include.. Strategic planning, budgeting, and managemenl accounting Organisational and governance structure and lines of reporting Formal written policies, which are reviewed regularly Hierarchical authorisation and approval levels Regular assessments of risk at Board meetings Formal agenda for trustees, Board activity Through the risk managemenl processes established for the Charity, the Trustees are satisfied that the major risks identified have been adequately mitigated where necessary. It is reeognised that systems can only provide reasonable but not absolute assurance that major risks have been adequately managed. Objectlves and activities . Our Vision and Mission Our vision is to continue to be a provider of high quality and reliable services for people with hearing loss and related conditions, delivered by 8 team of experienced, knowledgeable, and professional staff and volunteers. Our mlsslon is dedicated to improving the emotional w8llbeing, communication, and the ov8rall quality of life of people with h8aring loss and related conditions. and their families. We achieve this by providlng practical and emotional support, aural care, hearing aid maintenance, hearing assessment and fitting, otoscopy, hearfng loss awareness training, and informatlon on hearing loss and other related conditions. We are true to our values and they are at the heart of everything we do. Incluslvity - we believe in making our services available and accessible to anyone who needs them. We believe in staff having the ownership of the serVI￿S we provide and be empowered to proactivety make improvements in their areas of work. Integrlty- we believe in treating people with respect, being open. honest and trUS￿orthy. We believe in transparency. accountability, recognising our limitations and in strict adherence to wnfidentiality. Responslveness - we believe in a safe, timely, effective, efficient and flexible modus operandi. We believe in responding promptly to the changes in need of our service users, as well as the changes required within the organisation to ensure we maintain a high-quality provision. Resourcefulness - we believe in finding effective solutions to solve problems, in assessing the need to enable us find 'a way to help,. We believe in planning in accordance with resources available, working as a team and in a collaborative way with other organisations. Pagè 4

NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) TRUSTEES. REPORT ICONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Objectives and activities {continued) b. Maln activities undortaken to fvrther the Charity's purposes for the public benefit The Trustees confinn that they have complied with their duty in section 4 of the Charities Act 2011 lo have due regard to the public benefit guidan￿ used by the Charity Commission for England and Wales. The Trustees further confirm that the activities of the Charty are carried out, in line with its objects, for the public benefit. The CharIt￿S main objective for the public benefit is: To provide providing practical and emotional support. aural care, hearing aid maintenance. hearing Ios5 awareness training, and information on hearing loss and other related condttions to people with all degrees of hearing loss in Norfolk. The Charity achieves this objective by delivering the following services: Aural Care Servl¢e is aimed at improving the qualty of lrfe for people who are affected by excessive 8ar wax. We offer Ihe Aural Care Servic8 {8ar wax removal clinics using suction under magnification and. If required, manual instruments), delivered from easily accessible community-based ¢1Snics, mobi18 ear care clinic, and domiciliary and care home visits for patSents that are housebound. The service is run by a t8am of professionally trained and experienced Aural Care Practitioners, who are registered nurses and have Completed specialist aural care training. Adult Audlology Service is aimed at assessing hearing function. advising on Ihe most beneficial treatment for hearing loss, dispensing and fitting hearing aids. We offer this NHS funded accessible audiology service to people age 50+ with age related hearing loss. The Servi￿ is delivered by trained, registered and experienced Audiologists from our communily-based and mobile clinics, and as well as through domiciliary and care home visits for housebound patients. Hearing Support Sorvlce th8 aim of this service is to offer assistance to US8rs of NHS hearing aids by providing emotional support, routin8 mainlenance of their hearlng alds. advising on their use, communication tactics and the available assistive listening devices. We deliver this service by reaching our service users through home visiting, community-based clinics, and a mobile clinic. This outreach support service is managed and administered by a small team of paid staff and delivered across Norfolk by a team of well-trained and dediGated volunteers. As part of Ihis service, we offer the Ear Otoscopy clinic, which is aimed at screening individuals for the presence of ear wax and referring for appropriate treatment. if required. The Cuppa Care Project offers emotional, wellbeing and practical support. infonnation and advice to rnembers of the community who might experience loneliness or isolation or who might require specialist support or advice. This service is led by Hear for Norfolk and delivered in partnership with local specialist organisations- Vision Norfolk, Hear for Norfolk. Age UK NoNich. Norfolk & Waveney Mind and Age UK Norfolk. Hearing Loss Awareness Training aims to increase the awareness and understanding of the challenges faced by people with all degrees of hearing loss in the workplace, education and in social settings. The training is delivered face-to-face as well as online. enabling us to meet the needs of different organisations and individuals. Pag8 5

NORFOLK DEAF ASSOCIATION (NDA) (A Company Ilmited by guarantee) TRUSTEES, REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Achievoments and performance Review of activities Organisational level Throughout the year the Trustees have monitored the implementstion of the objectives set for the year through the Chief Executive's report at the Board meetings. The Trustees are pleased to report that the service delivery objectives set for Ihe year have been achieved. The Trustees are very pleased to report that the organisation continued to increase the capacity and expand the reach of its services to people across Norfolk. due to having robust plans in place, a strong and professional team, and increased reputstion resulting in increase in number of referrals, a range of outreach and mobile SeNi￿S and the additional funds secured during the year. This combination enabled the organisation to reliably continue with the delivery of its serwices, reaching people close to whare they live and meetin9 their needs. We are very grateful to The Big Lottery Community Fund who have agreed to fund our 'Cuppa Care, Project for the next five years. Despite the tough operational and funding environment. we succeeded to SUGGe55fully secure an enwuraging level of fundraising income, with funds secured from individual donors. trusts and foundations. together with conlracts with the NHS Norfolk and Waveney ICB, the Norfolk and NO￿lCh University Hospital and James Paget University Hospital. We have also been successful with securing community engagement funds through Norfolk Community Foundation and being a delivery partner in Community Voices and REND Projects. aimed at conducting conversations with people in local communities, seeking their feedback and experience regarding local hgalth¢are seNices and obtaining their views about barriers to access and suggested improvements. A formal review of the achievements of objectives and key perfomance indicators set in the Business plan for the year has been Carried out by Ihe whole staff team, the finding of which have been reported to and discussed by the Board of Trustees at the end of th8 financial y@ar. The key objectives and priorities for 2024125 financial year have been agreed on as part of these meetings. A summary of these oblectSves Can be found in the 'Plans for the future section, of thls report. Page 6

NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) TRUSTEES. REPORT {CONTINUEDI FOR THE YEAR ENDED 31 MARCH 2024 Achievements and performance {continued) Services Aural Care Service (ACS) - ear wax removal using microsuction The Aural Care Service (ACS) has remalnsd very busy and we have experienced a further increase in the level of referrals to the service. which caused a further pressure on the service. During the year we run 240 mobi18 clinics and 339 community-based Clinics, delivering a total of 11,956 aural care appointrnents. Of those, 9,841 appointments were attended by patients that have been referred by their GP. 1,078 appointments attended by fee-paying patients and 612 appointm8nts att8nded by patients referred to us by James Paget University Hospital. In addition, we carried out 425 domiciliary visits. Patients accessing our Aural Care Service are provided with a post-procedure feedback form that seeks to measure their satisfaclion against a number of indicators regarding the care and quality of the service received. Below is a summary of the responses received from 1,170 patients who completed the form. Patients are asked to agree or disagree with a set of statements= • Strotyjly Agree • Disagree A Stron9ty Dis)y 1. ler8th of tsme Ihèd towait for•n appow)trneni datet•s reasomble 2. The rtteptiorristwas Irr•4nd wokom 5.3% 3. Yhtavral(&e prtirtilioner hstened k me oDd my Vhteds have beonlaken into K<ounl Thewralare practi1￿tr eyFloined Ihe Ireatmertt ei a woyl ￿X￿d ￿KIerS￿l￿4 S.55% i&ed & I was tr￿ted ITh• ckn safeenvyonment 5.2% 7.14¥as treated With +*wity, kindness ar

mpxsion 4taa times 4.45% & I h•d confKleRceandlwst in Iht awalure 5.3% 9. ThelJutment (or ailitelsuppDII) thbt I teces¥ed 7.3% 10. Tht treatment received hosthtttrbjred to the 10.95% 11. l wld re<ommend sepice to my famdymd 6.15% Page 7

NORFOLK DEAF ASSOCIATION {NDA} (A company Ilmlted by guarantee) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Achievements and performanGa (Gonlinued) Many paLtents write or call us following the pmcedura to tell us al)out the difference our support has made to them. A few examples below.. "l just wanted to say thank you for the superb care and treatmant I received this morning at F8k8nham in the moblle clinic. What lovely staff you have. Wonderfully looked after (by the lady and gent whose names I cant remember nowl), very Infomiative and helpfvl. An absolute gem, of a seryice you are offering and very much app￿ciated by me. Thank you again for your help ￿th getting my ears firing on all cylinder& againl" 'Hi there. on the ￿ December 2023 1 had an appointment at your mobile unit at st Augustine's Way ￿ng s Lynn, ljust want to say thank you again to the lady who Cleared my ears, she really did have a difficult time and tried so, so hard to clear them and eventually succeeded. It made my ears so much better, and subsequently made me feel so much better, thanks againl" 'Thank you all so much for sorting my wax ￿mOv31 prob18m yesterday,. my ears and hearing are such much improved as a result and I feel ready to enjoy my singing commitments. Everyone has been so kind and caring. from the receptionist to the practitioner." To you all. ljust wanted to say a big thank you for clearing my ear of the blockage that had been there for 5 plus years. I had been so scered to have it done, so had just b88n living with It. It's thanks to all your kindness In meeting me befor8hand to let me see the equipment and talk to me about it all and the wonderful lady who did the suction on the day, who put me completely at ease. I can I thank you all enough. You do a maNellous job, thank you, love CM," Page 8

NORFOLK DEAF ASSOCIATION (NDA} (A company limited by guarantee) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Achievements and performan¢e (continued) Adult Audiology Sorvic• (AAS) - hearing assessment, frtttng of hearing aids and aftercare We steadily d8veloped the AAS during the 2023-24 financial year by appointing another audiologist and setting up mobile hearing ass@ssment clinics. We have also started providing the aftercare to patients issued with hearing aids by our AAS, which is delivered by our hearing support service team. During this financial year we have delivered 232 communiwased Clinics, 50 mobile clinics and carried out 368 domiciliary and care homes visits. Through these clinics and visits we have seen 1,530 patients. of which 965 patients have been assessed and fitted with two hearing aids. 79 with one hearing aids, 91 have been relerred to the local hospital ENT and Audiology Departments for further investigalion due to the complexity of their condition, and 327 patients requiring aural microsuction orwere discharged not requiring hearing aids. We have also delivered 1.037 aftercare appointments. Patients accessing our Adult Audiology Service are provided with a post-assessmenvfitting feedback form that seeks to measure their satisfaction against a number of indicators regarding the care and quality of the service received, as well as gain their contribution toward the service improvement, 155 completed queslionnaires have been retumed and analysed, providing the following insights: 13.7% 0.7% 94.8% 5.2% 3.2% 96.8% 3.2% 95.5% 94.2% 43% Q68% 91.6% ¥ppJutyle d p￿1 It￿ 8.4Y6 Irf•pgL*W A Aot b 8.7% 96.1 3.9% 7C(". Page 9

NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Achievements and perfomiance (continued) Like with the other services, we received many unsolicited written and vert)al feedback regarding this service and the difference it has made to people accessing it. A few examples below: "Good aftemoon, this is just to conv8y my thanks to your mobile unit people. First, the Audiologlst who tested my hearing at Wymondham on 1st December 23. determined the new 8ids I needed and took the necessary ear moulds. (I regret that I hav8 no record of her name). Second, Audiologist who, again at Wymondham, assembled and programmed my new aids. Third, your driver/esGort on both the above occasions. I didny get his name. but he was most friendly, helpful and efficient. Finally. your receptionist who took my call that led to these appointments." "My new NHS Oticon aids are a significant impmvement on the previous Phonak in 811 ¢1￿UMStanCes. Most particularly, I can now use my iPhone for calls, rather than just texting, and my rv, music and conversation listening are 811 much improved. (Sadly. I still have tmuble with my favourite QI programmes when Stephen Fry mutters. or Sandi Toksvig talks very quickly. But thats an obseNation, not 8 complaint. I know miracles are rarel). I hope you will pass on my great appreciation to all involved." "I would just like to thank you for my recent hearing assessment in August and the preparation of Ihe resultant hearing aids. They have been such a su¢¢ess,' I cannot thank you enough. For the first time in many decades. I have been able to hear sounds such as bird song that I'd almost forgottenl I can hear my wife and now my family has to be careful what they say aL)out me. The sometimes feeling of isolation in a noisy world has gone and it is 8 gre8t sensation. Like all things. however, ther6 is 8 downside. I now have to ask my wife to buy less noisy crisps and to use the cutlery drawer more sensitivelyl l even need the tv turned down on occ8sions. The change has been immense, and l Gannot thank you enough." Thank you so much for the excellent service my mother received on Monday, for a hearing assessment and the fi'tting of new aids. The Audiologist Was very thorough, and patient. Nothlng was too much trouble, everylhlng was explained well, and ensured my mother was happy with everything. Atthough my mother was very anxious and apprehensive about the appointment beforehand, because of the appalling service we received at the previous company (xxxxxxx) for hearing aids. All nerves soon went wilh the excellent semce received from the Audiologist. My mother can now even hear the clock ticking. the first time in a number of years, so a massive ifftprovem8ntl Thank you for the new he8ring aids and the excellent seryice." Page 10

NORFOLK DEAF ASSOCIATION (NDA) (A company limit8d by guarantee} TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Achievements and perfomiance (continuod) Hearing Support Servl¢e (HSS) - mainten8nce of NHS issued hearing aids and ear otoscopy The Hearing Support Service (HSS) is one of our key 5UPPOrt services, which was established over 30 years ago and offers practical asslstance, Information and advice to users of NHS hearing aids. The support provided by the HSS is absolutely necessary and essential for continued and regular use of hearing aids, as hearing aid components deteriorate wlth daily use and need regular maintenance or replacement to keep them in working condition and effective. The majority of our service users are not able to undertake the self-maintenance due to age-relaled dexterity, frailty or memory issues. HSS is highly accessible and is delivered across Norfolk by a small team of part-time stsff, and a team of well- trained and dedicaled volunteers via home visiting. ￿MMUnity-baSed and mobile clinics, over the phone, online and via the postal service. During the year we have increased the number of community-based clinics sessions and mobile clinics venues, as well as added the provision of hearing support to some of the 'Cuppa Care, sessions. This enabled us to increase the reach of the servic8 and support more people closer to where they live. To deliver the seNlce we are working in clos8 collaboration with Audiology Departments from the Norfolk & Norwich University Hospital, James Paget University Hospital, and West Suffolk Hospital. The hospltals provide us with the supplies required lo undertake maintenance and repalr work, as well as assist with the tralning of our volunteers. We work closely with a number of care homes. GP Practices, local charities, community organisations and supermarkets, who make their premises available to us free of Charge, so we can run our community-based clinics or use the car parks to a￿0MmOdate our mobile clinic. HSS supports a large proportion of the elderly population of Norfolk. A big percentage of this cohort are experiencing hearing 105s by virtue of ageing,?but they are also affected by other issues such as loneliness. isolation, ill health, mobility issues and Challenges￿1th access to services due to the rurality of our county. Rural and coastal areas of Norfolk experience challenges with their infrastructure, with many residential areas lacking rellable public transport and access to services. We do our best to bring our services into tha community to ensure equal access. To alleviate some of these challenges and to ensure Ihat our support is accessible, we run our HSS clinics across the county on a regular and timetabled basis from either our mobile clinic, covering 33 locations across Norfolk, 7 ¢ommunity-bas8d venues. 19 care homeslsheltered accommodations. and domiciliary visits for housebound service users. Clinic sessions are generally wn as 2-hour sessions, with the length of the appointment being 15 minutes an average. During this financial year we held 459 clinics, delivering a totsl of 3.417 appointments to 3,173 unique service users. Out of this total 228 service users received a home visit through 234 appointments, 1,730 were seen at a community-based clinic through 1,869 appointments and 1.215 were helped on the mobile clinic through 1,410 appointments. We estimate that we supported an additional 1,550 people over the phone. e-mail or letter with advice, information or help with accessing services provided by local hospitals Audiology Departments or other healthcare providers. 840 new p8ople joined this service during the year. Our Comrnunity Engagement Offi¢er has been holding conversations with people accessing the HSS and below are just a few examples of th8 f88dback received: 'A 86 years old lady statsd that to have HSS nearby and locally is perfect for her and she does not know what she would do if we did not visit with a mobile clinic. In her own words she was 'Ecstatic" to have her hearing aids maintained locally and to a high standard., Page11

NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) TRUSTEES. REPORT {CONTINUED} FOR THE YEAR ENDED 31 MARCH 2024 Achievements and performance {continued) 'Mrs B came to Ayjsham for HSS and uses the service regularly. She likes the mobile clinic as she does not have to travel far and likes the Gonvenience. 'The setwce provided is always excellent and 100/': We regularly re￿1ve written and verbal unsolicited feedback from people accessing the HSS, with a few examples provided below.. °Dear staff, l am writing with my sincere thank you for all you do. tt s a wonderful seNice being so close to wher9 I live. You are lovely caring people with a smile every time. It's a rarity in this day and age. Thank you again.. "Please find enclosed a cheque as a donation from my father as a thank you for your home visiting hearing aid semce. Dad is severe sight impaired so going out to new places can be drfficult for him. Your staff were 8bsolutely wonderful and very patient so thank you." Mr D rang to say a 'Big THANK you for sorting out his home w'sit this morning. Really quick and super service." Mrs M daughter in law rang in to pass on a huge thank you to every member of staff involved in making the hearing aids happen for her mother-in-law. "We have been lrying for a long time to get things moving with the doGtors and Aylsham Lodge, and we have achieved what we thought was impossible with your help." The Otoscopy clinics, which we introduced in th8 previous financial year have performed well too and by the end of the 2023-24 financial year we have seen many more patients than the set target, as well as in comparison to the previous year. Otoscopy Clinlc5 Totsl of akp)ifitnnts 230 171 Total fiuN•r ￿ SU 230 171 100 150 2(b) 2x1

Annual Target 2023-2￿4 F￿a￿lat Yw

Total 2023.X124 Finanaal Year Total Z022.2QZ3 Y•ar Page 12

NORFOLK DEAF ASSOCIATION (NDA) (A company Ilmlted by guarantee) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Achievemonls and performanco (continued) 'Cuppa Care, Project We continued with the delivery of Ihis project throughout the year, expanding on the number of locations visited and adding the hearing support provision to a numb8r of'cuppa Care, session to enable a more hollstlc delivery of support provided. The delivery was supported by project partners - VlsSon Norfolk, Age UK Norwich. Norfolk & Waveney Mind, Age UK Norfolk and community connectors from North Norfolk District Council. During this financial year we have delivered 363 support sessions from 32 locations across Norfolk. In total we supported 1,219 people though 1,347 contacts. This number does not include by-passers who picked up informationlleaflets and enquired about the project. The greater majority of people attended the sessions for social interaction ('a chat and a coffee.), though many have also attended to have their hearings aids maintained, receive inforniation on assistive technology (listening and sighl), benefits advice, advice regarding older age issues, key safe instsllations, raising energy costs. electricty meters and volunteering. People att@nding the 'Cuppa Car8, session are asked to complete the outcomes measuring form, which explores the difference our support makes. The questionnaire consists of four probing stat8ments that service us8rs we asked to agree or disagree with to help us identify th8 difference our support is making. The following rating as provided by 307 respondents: • Str¢fgty Di5•9ttt • • A9r¢t • Strvr4ty A9rte Cuppa Care vlsitln8 nry area 8Nes me people to talk to Cuppa Care helps me feel induded in my community 46.1% . S3.9% 508% 4.) 2% Cuppa Care makes me feel less isolated 477% Cuppa Gire makes me feel less lonely 44 3 Page 13

NORFOLK DEAF ASSOCIATION (NDA} {A company limited by guarantee) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Achlevements and performance {continu8d} We have also asked people to provide further infonnation regarding the difference our support makes: "I've chatted with people and made friends in the same hearing position as me. Cuppa Care joins peopl8 Èogether.. "Cuppa C8re makes a good way of meeting people. They make us tsol very welcome. It's good to talk to people with the same pmblems." "It gives me confidence to know I will always have support." "Knowing someone is availablg to help with any small difficulties with he8ring.° Very helpful and friendly seNice. Staff made me feel comfortable.. "A big difference as to get public transport to Nonvich is hard for me. so l am tired when I get to my appointment.. "Easy to access without travelling to oéherproviders of different seNices." "Easier to talk to someone face to face". "Lovely conversations. Friendship." "Infonnafion about help that's available. "Good to have support when needed in rural Norfolk. Not too many se￿iceS for remote areas.. Hearing Loss Awareness Training (HLA T) During this financial year we have held a total of 4 extemal trainlng sessions, training a tolal of 59 people from Age UK, Kings Lynn Borough Council and the Inspiratlon Trust. The fe8dback from the tr8inlng is very positive. with 1000/0 of attendees stating 'strongly agree. or'agree, that having attended the course they- Have a better understanding of the hearing loss Have a better understanding about how to cornmunicate with people who have hearing loss They can apply what they learnt in their setting Further feedback included: "Very informative, the trainer was brilliant, explaining things in a clear manner." "Really w811 present8d 8nd informative. Thank youljtr °The practical activitles were really helpfull. "Excellent, informative and incredibly well presenéed." "The trainer was engaging, friendly and ￿allY infom?ative. I feel much more knowledgeable and have leamt so much. Would recommendl" Page 14

NORFOLK DEAF ASSOCIATION (NDA) (A company Ilmlted by guarantee) TRUSTEES. REPORT {CONTINUED FOR THE YEAR ENDED 31 MARCH 2024 Achlevements and performance (continued) b. Employees and volunteers The Trustees would like to pay tribute to the small team of paid staff for their work, professionalism, and commitment and equally to all th8 volunteers whose help is essential and invaluable in the delivery of the Hearing Support Servlce and the Otoscopy Clinic. The Trustees acknowledge the difficult times faced during the year due to the substantially increased demand and pressure on the services and on staff capacity, as well as due to the development and implementation of a new service. Trustees are very appreciative to all staff and volunteers who have given their ulmost to ensure that services continue to be maintained at a high qualty and that Hear for Norfolk Conlinues to be a reliable organisation and able to reach the most vulnerable in our county. A family member of a service user we supported for a number of years wrote to us to say: "To all the staff at Hear for Norfolk. Thank you for all your help with our darling mother who diad p8ac8fully at home with dignity and grace. Her h8aring aids transformed her life in the last months. They were so much more comfortable. and she could hear the birds singing in the garden. She could also hear us when we rang her on the phone such a Joy to us. You were all so kind, patient, efficient and caring, and she enjoyed her visits to see you all. The Trustees would also like to thank all our members and the Friends of Hear for Norfolk for their continued support and commilment. c. Plans for the future Our main plans forthe coming financial y8ar are: Increase the capacily and expand the reach of the Adult Audiology Service. Further increase the staff capacity to achieve an increase in the number of appointments and reduce the walting time for the Aural Care Service clinics across Norfolk. Retain the Aural Care Service Contract with James Paget University Hospital and re-tender for the Aural Care Service contract with Norfolk & Waveney Integrated Board as and when the decision is made by the ICB regarding the service provision in the area. Ensure the sustainabilily of our Hearing Support Service, by developing innovative and altemative methods of raising funds for the service. Recruit and train additional volunleers for the Hearing Support Service and the Otoscopy Clinics. Maintain positive working relationships wilh the NHS Norfolk & Waveney ICB, Audiology Departments at the local hospitals and other providers of NHS funded Audiology Services. Ensure the sustalnabllity of the 'Cuppa Care, Project. Proactively promote the Hearing Loss Awareness Trainlng to care homes. medical practices and other community organisations. Focus resources on raising revenue funds from Trusts and Foundallons, individual donors. commerclal organisations and Friends of Hear for Norfolk, Review and remodel the website to 8nable online appointments booking. Review organisational policies, procedures and operating standards in line with schedule. 10. Page 15

NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) TRUSTEE5' REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Financlal review a. Golng ¢on¢em After making appropriate enquiries, the Twstees have a reasonable expectation that the Charity has adequate resources to continue in operational existence for the foresèeable future. For this reason, they continue to adopt the going concern basis in preparing the financial statements. b. Reserves pollcy Free reserves are unrestricted funds that are freely available lo be spent on any of the Charitys objectives. Tangible fixed assets and the connected bank loans are not included in free reserves as the assets are essential to the Charitys activitias and their disposal would adversely impact on its ability to deliver its aims. The minimum level of free reserves is set by the Board of Trustees on an annual basis and regularly monitored throughout the year. Action will be taken if actual free reserves fall significantly below the level established. In determining the level of free reserves, Trustees consider the financial impact of the risks facing the Charity, induding the loss of Income from partn8r ag8ncies and voluntary donations. and balance the need to hold sufficient reserves to enable the Charity to.. Continue its activities when fa￿d with unfores8en circumstances. Maximtze expenditure on charitable activities. The poli￿ for 2023124 was to hold 8 target minimum level of three months projected annual expenditure and idealw at a target level of six months projected annual expenditure in free reserves (as defined by the Charity Commission), assessed to be £289,090. However, as a result of low level of unrestricted reserves in the previous year, the incre8se in operational costs due to the need to increase staffing capacity to be able to manage and respond to d8mand and the changes in funding priorities by many trusts and foundations, this level was not achieved. Therefore, the free reserves as at 31 March 2024 were £180,163 {2023 - £152,486). For the 2024125 financial year the Trustees alm to focus their efforts on ensurlng that all services remain sustainable and viable by raising the required funds and securing the current reserves targ9t of months of projected annual expenditure, which is £192,688. The medium-term ambition is to build up the free reserves with the initial target of £289,032, which represents three months. projected running costs, increasing to six months of annual expenditure in the long-term. Design8ted funds are funds set aside by the Trustees out of unrestricted funds to fund spe¢ifi¢ future purposes and projects. As at 31 March 2024 the Charity had no designated funds. As at 31 March 2024. Ihe Charity had restricted funds of £24.950 (2023 - £33,232). Restricted funds are funds received for undertakSng an activity specified by the donor when making the gift or may result from the tamis of an appeal for funds. Detalls of the restricted funds are given in note 17. Page 16

NORFOLK DEAF ASSOCIATION (NDA) {A company Ilmlted by guarantee) TRUSTEES. REPORT {CONTINUED) FOR THE YEAR ENDED 31 MARCH 2024 Statement of Trustees. responslblllties The Truslees {who are also the dir8Ctors of the Charity for the purposes of company lawl are responsible for preparing the Trustees, report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). Company law requires Ihe Trustees to prepare financial statements for each financial . Under company law, the Trustees must not approve the financial statements unless they sre satisfied that they give a true and fair view of the state of affairs of the Charity and of its incoming resources and appllcation of resources, including its income and expenditure, for that period. In preparing these financial statements, the Trustees are required to: seled suitable a¢¢ounting policies and then apply them consistently. observe the method5 and principles of the Charities SORP (FRS 102)., make judgments and accountlng estimates that are reasonable and prudent., state whether applicable UK Accounting Standards {FRS 102} have been followed, subject to any material departures disclosed and explained in the financial stalements; prepare the financial stat8m8nts on the going concern basis unless it is inappropriate to presume that the Charity will continue in business. The Trustees are responsible for keeplng adequate accounting records thal are suffi¢i8nt to show and explain the Charity's transactions and disclose with reasonable accuracy at any time the financial position of the Charity and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the Charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. Dlsclosure of information to auditors Each of the petsons who are Truslees at the time when this Trustees, report is approved has confirmed that.. so far as that Trustee is aware, there is no relevant audit infomatlon of which the charitys auditors are unaware, and that Trustee has taken all the steps that ought to have been tsken as a Trustee in order to be aware of any relevant audSt Snformation and to establish that the charitls auditors are aware of that information. Auditors The auditors. MA Partners LLP, have indicated their willingness to continue in office. The designated Trustees will propose a motion reappointing the auditors at a meeling of the Trustees. Approved by order of the members of the board of Twstees and signed on their bahalf by: /tr P R Prinsley (Trustee} Dat8: Page 17

NORFOLK DEAF ASSOCIATION {NDAI (A company limited by guarantee) INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF NORFOLK DEAF ASSOCIATION (NDA) Opinion We have audited the financial statements of Norfolk Deaf Association (NDA) (the 'charitable companY> for the year ended 31 March 2024 which comprise the Statement of financial activities, the Balance sheet, the Statement of cash flows and the related notes, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Stsndard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland, (United Kingdom GenerallyAc¢epted Accounting Practice). In our opinion the financial statemants.. give a true and fair vlew of the state of the charitable companys affairs as at 31 March 2024 and of its incoming resources and application of resour¢8s, including its income and expanditur8 foi the year than have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and have been prepared in accordan￿ with the requirements of the Companies Act 2006. Basis for oplnlon We conducted our audit in accordance with Int8mational Standard5 on Auditing (UK) {ISAs (UK)) and applicable law. Our responsibilities under those standards are further described In the Auditors, responsibilities for the audil of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requir8m8nts that are relevant to our audit of the financial statements in the United Kingdom, including the Financial Reporting Council's Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriat8 to provide a basis for our opinion. Conclusions relallng to golng concern In auditing the financial statements, we have Concluded that the Trustees, use of the going concem basis of accounting in the preparation of the financial statements is appropriate. Based on the work we have performed, we have not identified any material uncertainties relating to events or condilions that, individually or collectively, may cast significant doubt on the charitable companls ability to continue as a going concern for a period of at least ￿e1ve months from when the financial statements are authorised for issue. Our responsibilities and the responsibilities of the Trustees with respect lo going concern are described in the relevant sections of this report. Page 18

NORFOLK DEAF ASSOCIATION (NDA) (A company Ilmitod by guarantee) INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF NORFOLK DEAF ASSOCIATION {NDA) (CONTINUED) Other information The other information comprises the information included in the Annual report other Ihan the financial statements and our Audilors, report thereon. The Trustees a￿ responsible for the other information contained within the Annual report. Our opinion on the financial statements does not cover the other information and. except to Ihe extent otherwise explicilly stated in our report, we do not express any form of assurance Conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If. we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstat8m@nt in the financial statements them$81ves. If, based on the work we have p8rfonned, we conclude that there is a materfal misstatement of this oth8r information, we are required to report that fact. We have nothing to report In this regard. Oplnlon on other matters prescribed by the Companies Act 2006 In our opinion, based on the work undertaken in the course of the audit: the information giv8n in the Trustees, report for the financial year for which the financial statements are prepared is consistent with the financial statements. the Trustees, report has been prepared in accordance with appliGable legal requirements. Matters on which we are requlred to report by exception In the light of our knowledge and understanding of the charit8ble cotnpany and its environment obtained in the course of the audit, we have not identified tnaterial misstatements in the Trustees, report. We have nothing to report in respect of the following matters in relation to which Companies Act 2006 requires us to report to you if. in our opinion.. adequate accounting records have not been kept, or retums adequate for our audit have not b8en re¢eived from branches not visited by us- or the financial statements are not in agreement with the accounting records and returns- or certain disclosures of Trustees, remuneration specified by law are not made., or we have not received all the information and 8xplanations we requlre for our audit., or the Trustees wer8 not entitled to prepare the financial statem8nts in accordance with the small compani8S regime and take advantsge of the small companies. exernptions in preparing the Trustees, report and from the requirement to prepare a Strategic report. Page 19

NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF NORFOLK DEAF ASSOCIATION (NDA) (CONTINUED Responslbllltles of trustees As explained more fully in the Trustees, responsibililies statement, the Trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial stalements and for being satisfied that they give a true and fair view, and for such intemal conlrol as the Trustees delermine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the Trustees are responsible for assessing the charitable companys ability to continue as a going concern, disclosing, as applicable. matters related to going concern and using the going concern basis of accounling unless the Trustees either intend to liquidate the Gharitable company or to cease operations, or have no realistic altemative but to do so. Auditors. responsibilities for the audit of the financial statements Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an Auditors. report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAS (UK} will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they Gould reasonably be expected to influ8nce the economic decisions of users taken on the basis of th8se financial statements. Irregularities, including fraud, are instances of non-compliance wilh laws and r8gulationy. We design procedures in line with our responslblllties, outlined abov8, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities. including fraud is detailed below. Explanatlon as to what extent the audit was consldered capable of detectlng Irregularities, includlng fraud The objectives of our audil in respect of fraud. are., to identify and assess the risks of material misstatement of the financial ststements due to fraud,. to obtain sufficienl appropriate audit evidence regarding the assessed risks of material misstalement due to fraud, through designing and implementing appropriate responses to those assessed risks,. and to respond appropriately to instsnces of fraud or suspected fraud identified during the audit. However. the primary responsibility for the prevention and detection of fraud rests with both management and those Gharged with govemance of the charitable Gompany. Our approach was as follows: We obtained an Ljnderslanding of the legal and regulatory requirements applicable lo the charitable company and considered that the most significant are the Charities Act 2022 and UK financial reporting standards as issued by the Financial Reporting Council. We obtained an understanding of how the charitable company Complies with these requirements by discussions with those charged with governance. We assessed the risk of material misstat8m8nt of the financial statements, including the risk of material misstatement due to fraud and how it might occur. by holding discussions with those charged with govemance. We inquired of those charged with governance as to any known instances of non-complian￿ or suspected non-compliance with laws and regulations. Page 20

NORFOLK DEAF ASSOCIATION (NDA) (A Company Ilmlted by guarantee) INDEPENDENT AUDITORS, REPORT TO THE MEMBERS OF NORFOLK DEAF ASSOCIATION (NDA) (CONTINUED) Based on this understanding, we designed specific appropriate audit procedures to identify instances of non- compliance wilh laws and regulations. This included making enquiries of those charged with governan￿ and obtaining additional corroborative evidence as required. Because of the inherent limitations of an audit. there is a risk that we will nol detect all irregularities. including those leading to a material misststement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions refleded in the financial statements, as we will be less likely to become aware of instsnces of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rath8r than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresenlation. A further descriptlon of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's webslte at.. www.frc.or .uklaudltorsres onsibilities. This description forms part of our Auditors, report. Use of our report This report is made solely lo the charitable companys members, as a body, in accordance wilh Chapter 3 of Part 16 of the Companies Act 2006, Our audit work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an Auditors, report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and its members, as a body, for our audit work. for this report, or for the opinions we have formed. Frank Shippam Bsc FCA DChA {Senior statutory auditor) for and on behalf of MA Partners LLP Chartered A￿oUntantS 7 The Close Norwich Norfolk NR14DJ Date: 18 September 2024 Page 21

NORFOLK DEAF ASSOCIATION (NDA) (A company Ilmlted by guarantee} STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2024 Unrestrlcled funds 2024 Restricted funds 2024 Total funds 2024 Total funds 2023 Note Income from: Donations, grants and legacies Charitable activities Other trading aGtivilies Investments 37,269 848,418 2,405 112 44,823 86,823 82,092 935,241 2,405 112 723.851 740. 165 3,190 522 Total income 888,204 131,646 1,019,850 867. 728 Expenditure on: Raising funds Charitable activities: Depreciation Other charitable activities 19,959 19,959 21,755 43,063 829,774 43,063 969,702 30.166 705,325 139,928 Total expendlture 892,796 139,928 1,032,724 757.246 Net (expendlture)Ilneome before net gainsl(losses) on investments Net gainsl(losses) on investments {4,592) 629 {8,282} (12,874) 629 110.482 (1.674) Net movement in funds {3.963) (8,282) (12,245) 108,808 Reconciliation of funds: Total funds brought forward Net movement in funds 260,303 {3.963) 33,232 (8,282) 293,535 112,245) 184,727 108,808 Totsl funds carrled forward 256,340 24.950 281,290 293,535 The Statement of financial activities includes all gains and losses recognised in the year. The notes on pages 26 to 47 form part of these financial statements. Page 22

NORFOLK DEAF ASSOCIATION {NDA) (A company limited by guarantee) REGISTERED NUMBER: 07966408 BALANCE SHEET AS AT 31 MARCH 2024 2024 2023 Note Flxed assets Tangible assets 13 76,177 107,817 76,177 107,817 Current assets Debtors 14 15 78,704 51,236 144,440 80_711 Investments Cash at bank and in hand 607 163,095 274.380 244,413 Creditors: amounts falling due within one year 16 (69,267) (58,695) Net Current assets 205,113 185,718 Total net assets 281,290 293,535 Charlty funds Restricted funds Unrestricted funds 17 24,950 33,232 Tangible fixed assets General funds 17 17 107,817 152,486 256,340 Total unrestricted funds 17 256,340 260,303 Total funds 281,290 293,535 Page 23

NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) REGISTERED NUMBER: 07966408 BALANCE SHEET {CONTINUED} AS AT 31 MARCH 2024 The Trustees ad(nowledge their responsibilities for complylng with the requirements o* the Act with respect to accounting records and preparalion of financial statements. The financial ststements have been prepared in accordance with the provisions applicable to entities subject to the small companies regime. The financial statements were approved and authorised for issue by the Trustees and signed on their behalf by: P R Prinsley (Trustee) Dale: The notes on pages 26 to 4 fomi part of these financial statements. Page 24

NORFOLK DEAF ASSOCIATION (NDA) (A company Ilmlted by guarantee) STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 MARCH 2024 2024 2023 Cash flows from operating activlties Net cash used in operating activities 42,656 122.684 Cash flows from investing activltles Dividends, interests and rents from investments Purchase of tangible fixed assets Proceeds from sale of investments Purchase of investments 522 (11,423) (106,356) 26,274 (50,000) Net cash used in investing actlvltles (61,311) {79,560 Change in cash and cash equivalants In the year Cash and cash equivalents at Ihe beginning of the year (18,655) 163,095 43,124 119.971 Cash and cash equivalents at the end of the year 144,440 163,095 The notes on pages 26 to 47 form part of these financial statements Page 25

NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 General information Norfolk Deaf Association is a company limited by guarantee and registered in England and Wales. Accounting policies 2.1 Basis of preparation of financial statements The financial statements have been prepared in accordance with the Charities SORP (FRS 102} Accounting and Reporting by Charities: Ststement of Recommended Practice applicable lo charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019), the Financial Reporting Standard applicable in the UK and Republic of Ireland {FRS 102) and the Companies Act 2006. Norfolk Deaf Association (NDA) meets the definition of a publlc benefit 8ntity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless Otherwis& stated in the relevant accounting policy. 2.2 Income All income is recognised once the Charity has entitlement to the income. it is probable that the income will be received and the amount of inmme ￿CeIVable can be measured reliably- The recognition of income from legacies is dependent on establishing entitlement, the probability of receipt and the ability to estimate with sufficienl a¢¢uracy the amount receivable. Evidence of entitlement to a legacy exists when Ihe Charity has sufficient evidence that a gift has been left to them (through knowledge of the existence of a valid will and the death of the benefactor) and the execulor is satisfied that the property in question will not be required to satisfy claims in the estale. Receipt of a legacy must be recognised when it is probable that it will be received and the fair value of the amount receivable, which will generally be the expected cash amount to be distributed to the Charity, can be reliably measured. Grants are included in the Statement of financial activities on a receivable basis. The balance of income received for specific purposes but not expended during the period is shown in the relevant funds on the Balance sheet. Where income is received in advance of entitlement of receipt, its recognition is deferred and included in Creditors as deferred income. Where entitlement occurs before income is received. the income is accrued. Income lax r8coverable in relation to investment income is recognised at the time the investment Income is receivable. Page 26

NORFOLK DEAF ASSOCIATION {NDA} (A company Ilmlted by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Accounting pollcles (continued) 2.3 Expendlture Expenditure is recognised once there is a legal or constructive obligation lo transfer economic benefit to a third paty, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Exp6nditure is classified by activity. The costs of each activity are made up of the total of direct costs and shared costs, including support costs involved in undertaking each activity. Direct costs attributable to a single activity are 811ocated directly to that activity. Shared costs which contribute to more than one activity and support costs which are not attributable to a single activity are apportioned between those activities on a basis consistent with the use of r8sources. Expenditure on raising funds includes all expenditure incurred by the Charity to raise funds for its charitable purposes and includes costs of all fijndraising activities events and non-charitable trading. Expenditure on charitable activities is incurred on directly undertaking the adivities which further the Charitys objectives, as well as any associated support costs. All expenditure is inclusive of irrecoverable VAT. 2.4 Tangiblo fixed assets and d8preciation Tangible fixed assets are initially r8cognised at cost. After recognition, under the cost model, tangible fixed assets are measured at cost less accumulated depreciation and any accumulaled impairment losses. All costs incurred to bring a tangible fixed asset into its intended working condition should be included in the measurement of cost. Depreciation is charged so as to allocate the cost of tangible fixed ass8ts less their residual value over their estimated useful lives. using the straight-line method. Depreciation is provided on the following basis: Short-term leasehold property Medical equipment Motor v8hicles Office equipment Computer equipment 250/0 33/, 2.5 Debtors Trade and other debtors are recognised at the settlement amount after any trade discount offered. PrepayThenls are valued at the amount prepaid net of any trade discounts due. 2.6 Cash at bank and In hand Cash at bank and in hand includes cash and short-term highly liquid investments with a short maturity of three months or18ss from the date of acquisition or opening of the deposit or similar account. Page 27

NORFOLK DEAF ASSOCIATION (NDA) (A company Ilmited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 countlng policies (continued) 2.7 Liabilities and provislons Liabilities are recognised when there is an obligation at the Balance sheet date as a result of a past event, it is probable that a transfer of economic benefit will be required in settlement. and the amount of Ihe settlement can be estirnated reliably. Liabilities are reGognised al the amount that the Charity anticipates it will pay to settle the debt or the amount it has received as advanced payments for the goods or services il must provide. 2.8 Flnancial instruments The Charity only has financial assets and financial liabililies of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognlsed at transaction value and subsequently measured at their settlement value. 2.9 Pensions The Charity operates a defined contribution pension scheme and the pension charge represents the amounts payable by the Charity to the fund in respect of the year. 2.10 Fund accounting General funds are unrestricted funds which are available for usa at the discretion of the Trustees in furtheran￿ of the general objectives of the Charity and which have not been designated for other purposes. Designated funds comprise unrestricted funds that have been set aside by the Trustees for particular purposes. The aim and use of each designated fund is set out in the notes lo the financial statements. Restricted funds are funds which are to be used in accordance with specific reslrictions imposed by donors or which have been raised by the Charity for particular purposes. The cosls of raising and administering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in the notes to the financial statements. Investment income. galns and losses are allocated to the appropriate fund. Page 28

NORFOLK DEAF ASSOCIATION {NDA) (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Income from donations¥ grants and legacles Unrestricted Restricted funds funds 2024 2024 Total funds 2024 Total funds 2023 Donations Legacies Grants Corporat0 SUPPOrt 36,169 36,169 38,055 31,000 54, 796 500 44,823 45,323 600 600 Total 2024 37,269 44,823 82.092 123,851 Tot812023 75.355 48,496 123,851 Page 29

NORFOLK DEAF ASSOCEATION (NDA) (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Income from charitable activities Unrestricted Restrl¢ted funds funds 2024 2024 Total funds 2024 Total funds 2023 Aural Care- Norfolk & Waveney ICB Adult Audiology- Norfolk & Waveney ICB Cuppa Care Project - the National Lottery Community Fund Aural Care - Fee income Aursl Care - Jamas Pag8t University Hospttal Hearing Support- Norfolk & Wav8n8y ICB NNUH Hearing Loss Awareness Training Cuppa Care Project 371.403 356.809 371,403 356,809 324.097 143,944 35,235 35,235 50,355 33,002 39,166 35,307 1,542 12,422 72,467 53,860 40,425 38,270 23,242 50,355 33,002 39,166 35.307 1,542 12,422 43,860 Totsl 2024 848.418 86,823 935,241 740, 165 Total 2023 585,568 154,597 740, 165 Income from other trading aetivitles Income from fundraising events Unrestrl¢ted funds 2024 Total funds 2024 Total funds 2023 Friends of NDA Miscellaneous income 2,372 33 2,372 33 2.549 641 2,405 2,405 3.190 Page 30

NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Investment income Unrestricted funds 2024 Total funds 2024 Tot81 funds 2023 Dividends received 112 112 522 Expenditure on raising funds Costs of raising voluntary Income Unrestricted funds 2024 Total funds 2024 Total funds 2023 Wages and salaries Sodal security costs Contribution to defined contribution pension schemes 17.647 1,994 318 17,647 1,994 318 19,116 2,247 320 19,959 19,959 21,683 Investment management costs Unrestrlcted funds 2024 Total funds 2024 Total funds 2023 Investment management fees 72 Page 31

NORFOLK DEAF ASSOCIATION {NDA) (A company Ilmlted by guarantoo) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Analysls of expenditure by activities Activities undertaken directly 2024 Support costs 2024 Total funds 2024 Total funds 2023 Hearing Support SeNice Aural Care Service Cuppa Care Project Adult Audiology Service Community Voices & Rend 128,492 411,888 63,169 369,013 5,262 7,269 12,672 2,154 12,846 135,761 424,560 65.323 381,859 5,262 144,370 370.660 42.374 166.831 11,256 977,824 34,941 1,012,765 735.491 Total 2023 709. 734 25,757 735,491 Analysis of direct costs Cuppa Care Project - the National Lottery Community Aural Care Cuppa Care Fund Service Project 2024 2024 2024 Adult Audlology Service 2024 Staff costs Depreciation Premises Legal & Professional Computer & IT support General running expenses Volunteer5 costs Marketing 76.759 2,971 13,284 (1.161) 7.135 19,985 6,619 2,900 270,708 16,258 27,040 5,500 16,032 74,468 33,876 14,236 2,702 250 1,983 8,023 47 2,052 177.052 9.598 13.533 1,250 12.696 151,908 1,882 2,976 128.492 411,888 63,169 369,013 Total 2023 134,907 358,539 41,691 163,535 Page 32

NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Analysls of expendlture by activities (contlnued) Analysls of direct costs (continued) Community Vol¢es & Rend 2024 Total funds 2024 Total funds 2023 Staff costs Depreciation Premises Legal & Professional Computer & IT support General running expenses Volunteers costs Marketing 4,757 563.152 43,063 56,559 5,839 37,846 254,889 6,666 9,810 410,647 30, 166 57,391 2,884 36,921 163,545 5,009 3,171 505 5,262 977,824 709, 734 Total 2023 11,152 709, 734 Analysls of support costs Cuppa Care Project - the National Lottery Community Aural Care Cuppa Care Fund Servl¢e Proje 2024 2024 2024 Adult Audiology Servlce 2024 Premlses Legal & Professional Other staff costs 1,476 1.389 4.404 3,004 1,620 8,048 300 231 1,623 1,504 5,310 6,032 7,269 12,672 2,154 12.846 Tolal 2023 9,463 12,121 773 3,296 Page 33

NORFOLK DEAF ASSOCIATION (NDA) (A company limlted by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 Analysis of expendlture by activities (continued) Analysls of support costs (continued) Community Volces & Rend 2024 Total funds 2024 Total funds 2023 Premises 6,284 8,550 20,107 6.284 2.533 16.940 Legal & Professional Other staff costs 34,941 25, 757 Total 2023 104 25, 757 Page 34

NORFOLK DEAF ASSOCIATION (NDA) {A Gompany Ilmlted by guarantee} NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 10. Auditors. remuneration 2024 2023 Fees payable to the Charitls auditor for the audit of the Chariws annual accounts 6,750 Fees payable to the Charitls auditor in respect of- All taxation advisory services not included above All assurance services not included above 1,800 2, 125 11. Staff costs 2024 2023 Wages and salaries Social securty costs Contribution to defined contribution pension schemes 539,375 37,336 6,400 401,566 26,381 4.383 583,111 432,330 The average number of persons employed by the Charity during the year was as follows: 2024 2023 No. Employees 26 21 The number of employees whose employee benefits (excluding employer pension costs) exceeded £60.000 was: 2024 2023 No. In the band £60,001-£70,000 In the band £70,001- £80,000 The total remuneration for key management personnel, including employer pension contributions and employer national insurance contributions. for the year totall@d £177,968 (2023- £147,283). 12. Trustees, remuneratlon and expenses During the year, no Trustees received any remuneration or other benefits (2023 - £NIL). During the year ended 31 March 2024. no Trustee expenses have been incurred (2023 - £NILJ. Page 35

NORFOLK DEAF ASSOCIATION (NDA) (A company Ilmlted by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 13. Tangibl• fixed assets Short-term leasehold Medlcal Motor Offlce Computer property equlpment vehicles equipment equlpment Total Cost or valuation At 1 April 2023 Additions 9.844 37,073 143.314 408 6,575 6,540 774 16,561 3,666 213,332 11,423 At 31 March 2024 9.844 37,481 149,889 7,314 20.227 224,755 Depreciation At 1 April 2023 Charge for the year 1,716 2.461 9,550 8,264 79,882 27.814 4,062 993 10.305 3,531 105,515 43,063 At 31 March 2024 4.177 17,814 107,696 5.055 13.836 148,578 Net book value At 31 March 2024 5.667 19,667 42,193 2,259 6,391 76,177 At 31 Ma￿h 2023 8, 128 27,523 63,432 2,478 6,256 107,817 Page 36

NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 14. Debtors 2024 2023 Due within one year Trade debtors Other debtors Prepayments and accrued income 75,709 79,902 225 2,995 584 78,704 80,711 15. Current asset investments 2024 2023 Unlisted investments 51,236 607 16. Creditors: Amounts falling due within one year 2024 2023 Trade creditors Other laxalion and social security Other creditors Accruals and deferred income 44,017 17,259 1.241 6.750 46,696 9,874 2.125 69,267 58,695 Page 37

NORFOLK DEAF ASSOCIATION (NDA) (A company Ilmited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 17. Statoment of tunds statement of funds - Current year Balance at 31 March 2024 Balan¢e at 1 April 2023 Transfers inlout Galnsl {Losses) Income Expenditure Unrestricted funds Tangible fixed assets 107,817 (43,063) {64,754) General funds General Funds 152.486 888,204 (849,733) 64,754 629 256,340 Total Unrestricted funds 260,303 888,204 (892.796) 629 256,340 Restrlcted funds Norfolk & Waveney Integrated Care Board (ICB) The National Lottery Community Fund - Cuppa Care Project Alan Boswell Group Charitable Trust Norfolk Community Foundation - NHS Charities Together Norfolk and Waveney Community Voices 39,166 (39,166) 35,235 (17,618) 17,617 10,000 {5,000) 5.000 2,070 12,422 (14,492) 6,910 (6,910} Page 38

NORFOLK DEAF ASSOCIATION (NDA) {A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 17. Statem8nt of funds (continued) Statement of funds - current year (continued) Balanc8 at 31 March 2024 Balance at 1 Aprll 2023 Transfers Inlout Gainsl (Losses) Income Expenditure Norfolk Community Foundation - Saracen's Norfolk Fund Norfolk Community Foundation - REND Project RC Snelling Charitable Trust The D'OWY Carte Charilable Trust The Clan Trust Paul Bassham Charitable Trust The Lady Hind Trust 5.000 {5.000) 1.818 4.913 {6,731) 4,000 {4,000) 3,500 2,000 (1,167) {2,000) 2,333 2,000 (2,000) 2,000 (2,000) The Mickleham Trust Lord Cazens- Hardy Charitable Trust The John Jarrold Trust The Mr & Mrs Philip Rackham Charitable Trust Rotary Club Norwich The National Lottery Community Fund - Hearing Support Service Other Cuppa Care restricted funds Other restricted funds 2,000 (2,000) 1,000 (1,000) 1,000 (1,000} 500 (500) 11,206 (11,206) 6,039 (6,039) 4,016 (4,016) 8,083 (8,083) Page 39

NORFOLK DEAF ASSOCIATION {NDA) (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 17. Statement of funds {continuad) Statement of funds - Current year (contlnued) Balance at 31 March 2024 Balance at 1 Aprll 2023 Transfers inlout Galnsl (Losses) Income Expendlture 33,232 131,646 (139,928) 24,950 Balance at 31 March 2024 Balance at 1 Aprll 2023 Transfers Inlout Gainsl (Loss•s) Income Expendlture Total of funds 293,535 1,019,850 (1,032,724) 629 281,290 Page 40

NORFOLK DEAF ASSOCIATION (NDA) (A company Ilmlted by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 17. Statement of funds {contlnuod) Norfolk & Waveney Integrated Care Board (ICB) funding Is used towards providing advice and a hearing support service for NHS hearing aid users throughout Norfolk and for working with organisations who refer newly diagnosed hearing aid users to the Chariiy. The National Lottery Community Fund first payment of a five-year funding toward the Cuppa Care Project operational costs. Alan Boswell Group Charitable Trust funds are used towards the salary of Hearing Support Service worker. The Norfolk Community Foundation NHS Charities Together Fund funds are used towards the operational costs of the Cuppa Care Project. The Norfolk & Waveney Community Voices funds are used towards the delivery of Communty Vol￿S Project. The Norfolk Community Foundation Saracen's Norfolk Fund funds are used towards the salary of Hearing Support Service worker. The Norfolk Community Foundation REND project funds are used towards the delivery of REND Project. The R C Sn811ing Charitable Trust funds were used towards the purchase and conversion of the vehic18 for the Cuppa Car8 Project, The D'oyly Carte Charitable Trust funds are used lowards the delivery of the Hearing Support Service. The Clan Trust funds were used towards the purchase and conversion of the vehicle for the Cuppa Care Project. The Paul Bassham Charitable Trust funds are used towards the Cost of delivertng the Hearing Support Service. The Lady Hind Trust funds are used towards the cost of the Hearing Support Service mobile clinic. The Mickleham Trust funds are used towards the cost of delivering the Hearing Support SeNice. Lord Cazens-Hardy Charitable Trust funds are used towards the cost of delivering the Hearing Support Service. The John Jarrold Trust funds are used towards the delivery of the Cuppa Care Project. The Mr & Mrs Philip Rackham Charitable Trustfunds are used towards the cost of delivering the Hearing Support SeNice mobile clinic. Rotsry Club Norwich provided funding towards the purchase and conversion of the 'Cuppa Care. bus. The National Lottery Community Fund - the carry forward balance of the last year of a three-year grant towards the running costs of the Hearing Support Service. The Other Cuppa Care restricted funds are used towards the operatlonal costs of the Cuppa Care Project. Page 41

NORFOLK DEAF ASSOCIATION {NDA) {A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 17. Statement of funds Icontlnued) Statement of funds - prlor year Balance at 31 March 2023 Balance at l April 2022 Transfers in/out Gains/ (Losses) Income Expenditure Unrestrlcted funds Tangible fixed assets 107.817 107,817 General funds General Funds 122,127 664, 635 (524,785) (107,817) (1,674) 152.486 Total Unrestricted funds 122.127 664, 635 (524, 785) (1,674) 260,303 Restricted funds Norfolk & Waveney Integrated Care Board (ICB) Norfolk Community Foundalion - NHS Charities Together Norfolk and Waveney Community Voices Norfolk Community Foundation - REND Proj8Ct RC Snelling Charitable Trust The Clan Trust Rolary Club Norwich 38,270 (38,270) 2,070 24.844 (24,844) 2,070 9.480 (9,480) 3,528 (1,710) 1,818 4,000 5,000 (4.000) (5,000) 11.206 11,206 Page 42

NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guaranlee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 17. Statement of funds {continued) Statement of funds - prior year {contlnued} 8alan¢e 81 31 March 2023 881ance at l Apnl 2022 Transfers in/out Gains/ (Losses) Incon7e Expenditure The National Lottery Community Fund - Hearing Support SeNice Other Cuppa Care restricted funds Other restricted funds 5.574 72,467 (72.002) 6.039 6.016 (2,000) 4,016 34, 750 48,488 (75, 155) 8,083 62, 600 203,093 (232,461) 33,232 88lance 81 31 March 2023 Balance at l Apnl 2022 Transfers in/out Gains/ (Losses) Income Expenditure Total of funds 184.727 867. 728 (75T.246) (1,674) 293,535 Page 43

NORFOLK DEAF ASSOCIATION (NDA) (A Company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 18. Summary of funds Summary of funds - curr8nt year Balance at 31 March 2024 Balance at 1 April 2023 Transfers Inlout Gainsl (Losses) Income Ex￿ndItUre Deslgnated fund5 General funds Restricted funds 107,817 152,486 33,232 (43.063) {849,733} {139,928) {64,7541 64,754 888.204 131,646 629 256,340 24,950 293,535 1,019,850 (1,032,724) 629 281,290 Summary of funds - prior year Balance at 31 March 2023 Balan￿ at 1 April 2022 Transfers inloul Gains/ (Losses) Jncome Expenditure Designated funds General funds Restricted funds 107,817 (107,817) 107,817 152,486 33.232 122.127 62,600 664,635 203,093 (524, 785) (232.461) (1,674) 184,727 867. 728 (757,246) (1,674) 293,535 Page 44

NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 19. Analysis of net assets between funds Analysis of net assets between tunds - current period Unrestricted Restrlcted funds funds 2024 2024 Tolal funds 2024 Tangible fixed assets Current assets Creditors due within one year 76,177 249,432 (69,269) 76,177 274,382 (69,269) 24,950 Total 256,340 24,950 281,290 Analysis of net assets between funds - prior period Unrestricted funds 2023 Restricted funds 2023 Total ftinds 2023 Tangible fixed assets Current assets Cr8ditors due within one year 107,817 211,181 (58,695) 107,817 244.413 (58,695) 33,232 Total 260,303 33.232 293,535 Page 45

NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 20. Reconcffiliation of net movement in funds to net cash flow from operating actlvftles 2024 2023 Net incomelexpendlture for the period {as per Statement of Financial Activities) (12,245) 108,808 Adjustments for: Depreciation charges Gainsl(losses} on investments Dividends, interests and rents from investments Decreasel(increase) in debtors Increase in creditors 43,063 (629) (112) 2,005 10,574 30.166 1,674 (522) (50.404) 32,962 Net cash provided by operating acllvlties 42,656 122.684 21. Analysis of cash and cash equSvalents 2024 2023 Cash in hand 144,440 163,095 Totsl cash and cash equivalents 144,440 163,095 22. Analysls of changes in not debt Other non- Cash At 31 March changes 2024 At 1 Aprll 2023 Cash flows Cash at bank and in hand Liquid investments 163,095 607 (18,655) 50,000 144,440 51,236 629 163,702 31,345 629 195,676 Page 46

NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 23. Pension commltments The Charity operates a defined contribution pension scheme. The assets of the scheme are held separately from those of the Charity in an independently administered fund. The pension cost charge represents contributions payable by Ihe Charity to the fund and amounted to £6,400 (2023 - £4,383). Contributions totaling £1,241 {2023 - £ni4 were payable to the fvnd at the balance sheet date and are included in creditors. 24. Operatlng lease commitments At 31 March 2024 the Charity had commitments to make future minimum lease payments under non- cancellable operating leases as follows.. 2024 2023 Not later than 1 year Later than 1 year and not later than 5 years 42,330 134,460 35,000 142,917 176,790 177.917 25. Rèlated party transactions During 2019 one of the Trustee's made an interest free loan to the Charity totallng £10,000. During the year, the Charity repaid £Nil (2023- £5.000) of the loan. The remaining loan balance at the balance sheet date is £nil (2023 - £NilJ- Page 47