RegSster8d number: 07966408
Charity number: 1146883
NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
TRUSTEES. REPORT AND FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024

NORFOLK DEAF ASSOCIATION (NDA)
(A Gompany limited by guarantee)
CONTENTS
Page
Reference and admlnistrative detalls of the Charlty, its Trustees and advlsers
Trustees. report
2-17
Independent auditors. report on the financial statemonts
18-21
Ststsment of flnancial activities
22
Balance sheet
23-24
Statement of eash flows
25
Notes to the financial statements
26-47

NORFOLK DEAF ASSOCIATION (NDA)
(A company limlted by guarantee)
REFERENCE AND ADMINISTRATIVE DETAILS OF THE CHARITY, ITS TRUSTEES AND ADVISERS
FOR THE YEAR ENDED 31 MARCH 2024
Trustees
P R Prinsley. Chairman
C l M I C Cant. Vice Chair
R A Moate. Treasurer
Dr R J A Cadman
S R Chalmers (￿signed 27 July 2023)
JSLHirst
Dr J E Fitzgerald (resigned 16 November 2023)
J Penn (appointed 27 July 2023)
Company reglstered
number
07966408
Charity registered
number
1146883
Registered offl¢o
14 Meridian Way
Norwich
Norfolk
NR7 OTA
Patrons
Sir Richard Jewson KCVO JP
Lady Dannatt MBE, Lord-Lieutenant Norfolk
Chief executive offlcer
A Derrett
Independent auditors
MA Partners LLP
Chartered Accountants
7 The Close
Norwich
Norfolk
NR14DJ
Bankers
Santander UK plc
Bridle Road
Bootle
Merseyside
L30 4GB
Solicitors
Leathes Prior Solicitors
74 The Close
Nomich
Norfolk
NR14DR
Page 1

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guaranl8e}
TRUSTEES. REPORT
FOR THE YEAR ENDED 31 MARCH 2024
The Trustees present their annual report together with the audited financial slatements of the Charity for the year
1 April 2023 to 31 March 2024. The Annual report serves the purposes of both 8 Trustees, report and a directors,
report under company law. The Trustees confirm that the Annual report and financial statements of the
charitable company comply with the current stslutory requirements, the requirements of the charitable companls
governing do¢ument and the provisions of the Statement of Recommended Practice (SORP) applicable to
charities preparing th8ir accounts in accordance with the Financial Reporting Standard appll¢abl8 in the UK and
Republic of Ireland {FRS102} (effective 1 January 2019).
Since the Charity qualifies as small under section 382 of the Companies Act 2006, the Strategic report required
of medium and large companies under the Companies Act 2006 (Strategic Report and Directors, Report)
Regulations 2013 has been omitted.
Reference and admlnlstrative details
The Norfolk Deaf Association (NDA) is a charitable company founded in 1898 and first registered with the
Charity Commission in 1962. In February 2012 NDA regISte￿d as a Company Limited by Guarantee and, as a
consequence, re-registered with th8 Charity Commission in April 2012. The Chariws governing documents are
the Memorandum and Articles of Association. In July 2020, following the approval from the Charity Commlssion,
NDA began to operate under the working name of Hear for Norfolk.
The address of the registered office is as shown on th8 first page. Details of the Trustae8lDirectors, the Patrons.
the Chief Executive Officer and principal professional advisers are also given on the first page.
Norfolk Deaf Association {NDA> Objects
The Norfolk Deaf Association's charitable objects are..
'To relieve and assist Deaf and hard-of-hearing people in the mitigation of the effects of whole or partial lack or
defect in hearing or sp8ech or both.
To Improve the quality of lif8 and relieve the needs of persons with all degrees of hearing loss or hearing related
issues by providing items. support, activities or faGilitles in the interests of social welfare, designed to improv8
their condition of life." (extract from NDA s Memorandum and Articles of AssoGiation}
structure, govemance and management
a. Constitution
Norfolk Deaf Association (NDA) is registered as a charitable company limited by guarantee and was set up by a
Memorandum of Association.
b. Methods of appolntment or election of Trust•os
The management of the Charity is the responsibility of the Trustees who are elected and co￿Pted under the
terms of the Memorandum of Association.
Page 2

NORFOLK DEAF ASSOCIATION {NDA)
(A company limited by guarant88)
TRUSTEES. REPORT {CONTINUED}
FOR THE YEAR ENDED 31 MARCH 2024
Stru¢tur•, goveman¢e and management (Continued)
c. Organisational structure and declsion-making poll¢les
The Trustees of NDA have the overall responsibility for Ihe governance and strategic direction of the Charity.
Trustees are either elected or co-opted to the Board and can stand for re-electlon. During this financial year the
Board of Trustees consisted of eight TrusteeslDirectors and had three officers (Chairman, Vice-chalrman and
Honorary Treasurer).
The Board of Trustees meets quarterly and reviews strategy and performance, and monitors implementation
plans and budgets. In lin8 With the requirements of the governing document Trustees also organise an Annual
General Meeting at which eleclions take place and resolutions are passed.
In be￿een the main Board of Trustees meetings, the Chief Executive Officer has regular communications with
the Chairman and the Treasurer.
d. Policies adopted for the induction and tralnlng of Trustees
New Trustees are recruited based on the skills and expertise that have been identified as requlred to effectively
govern the Charity. An op8n recruitment process. as well as targeted approach, is used when recwiting n8W
Trustees. Interested candidates are asked to submit their CV and a ststement about why they wish to join the
Board, what particular skills they will bring and what contribution to the Board and the Charity they Gan make.
There is a formal interview with the Chairman and the Chief Executive. The candidates are also given the
opportunity to visit some of the services and attend one or two Board meetings before making the final
Commitment.
The current Trustees are familiar with the work of the organisation, as the majority of them have been involved
with the Charity for a number of years. A skills audit of individual Trustees is undertaken on a regular basis and
the findings inform the future recruitment to the Board.
A Trustee induction e-pack is in place. which is given to all newly recruited Trustees. The pack includes various
Charity Commission publlcations, published accounts. financial procedures, risk assessment documents, the
current business plan, worklng budget, roles and responslbility of a Trustee and the Board, Trustee Code of
Conduct and the Memorandum and Articles of Association.
The Chaimian of the Board of Trustees and the Chief Executive meet with new Trustees to cover:
The obligations of Trustee Board members
The main documents that sel out the strategicloperational framework for the Charity
Resources and the current financial position
Future plans and objectives
An overview of the work of the organisation and staff team
Trust8es are encouraged to attend training sessions to develop their skills and knowledge.
The Trustees adopted the Charity Commission's Charity Governance Code 2017.
Page 3

NORFOLK DEAF ASSOCIATION (NDA)
(A company limlted by guarantee)
TRUSTEES, REPORT (CONTINUED)
FOR THEYEAR ENDED 31 MARCH 2024
Structure, govemance and management (continued)
e. Risk management
The Board is responsible for the managem8nt of the risks faced by the Charity. Detailed consideration of the
risks is delegated to the Chief Execulive. Rlsks are identif18d, assessed and Controls established throughout the
year. A fomial review of the Charltys risk management proc8sses is undertaken on an annual basis and risks
are reviewed on a rolling cycle.
The key controls used by the Charity include..
Strategic planning, budgeting, and managemenl accounting
Organisational and governance structure and lines of reporting
Formal written policies, which are reviewed regularly
Hierarchical authorisation and approval levels
Regular assessments of risk at Board meetings
Formal agenda for trustees, Board activity
Through the risk managemenl processes established for the Charity, the Trustees are satisfied that the major
risks identified have been adequately mitigated where necessary. It is reeognised that systems can only provide
reasonable but not absolute assurance that major risks have been adequately managed.
Objectlves and activities
. Our Vision and Mission
Our vision is to continue to be a provider of high quality and reliable services for people with hearing loss and
related conditions, delivered by 8 team of experienced, knowledgeable, and professional staff and volunteers.
Our mlsslon is dedicated to improving the emotional w8llbeing, communication, and the ov8rall quality of life of
people with h8aring loss and related conditions. and their families.
We achieve this by providlng practical and emotional support, aural care, hearing aid maintenance, hearing
assessment and fitting, otoscopy, hearfng loss awareness training, and informatlon on hearing loss and other
related conditions.
We are true to our values and they are at the heart of everything we do.
Incluslvity - we believe in making our services available and accessible to anyone who needs them. We
believe in staff having the ownership of the serVI￿S we provide and be empowered to proactivety make
improvements in their areas of work.
Integrlty- we believe in treating people with respect, being open. honest and trUS￿orthy. We believe in
transparency. accountability, recognising our limitations and in strict adherence to wnfidentiality.
Responslveness - we believe in a safe, timely, effective, efficient and flexible modus operandi. We believe in
responding promptly to the changes in need of our service users, as well as the changes required within the
organisation to ensure we maintain a high-quality provision.
Resourcefulness - we believe in finding effective solutions to solve problems, in assessing the need to enable
us find 'a way to help,. We believe in planning in accordance with resources available, working as a team and in
a collaborative way with other organisations.
Pagè 4

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
TRUSTEES. REPORT ICONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Objectives and activities {continued)
b. Maln activities undortaken to fvrther the Charity's purposes for the public benefit
The Trustees confinn that they have complied with their duty in section 4 of the Charities Act 2011 lo have due
regard to the public benefit guidan￿ used by the Charity Commission for England and Wales. The Trustees
further confirm that the activities of the Charty are carried out, in line with its objects, for the public benefit.
The CharIt￿S main objective for the public benefit is:
To provide providing practical and emotional support. aural care, hearing aid maintenance. hearing Ios5
awareness training, and information on hearing loss and other related condttions to people with all degrees of
hearing loss in Norfolk.
The Charity achieves this objective by delivering the following services:
Aural Care Servl¢e is aimed at improving the qualty of lrfe for people who are affected by excessive 8ar wax.
We offer Ihe Aural Care Servic8 {8ar wax removal clinics using suction under magnification and. If required,
manual instruments), delivered from easily accessible community-based ¢1Snics, mobi18 ear care clinic, and
domiciliary and care home visits for patSents that are housebound. The service is run by a t8am of professionally
trained and experienced Aural Care Practitioners, who are registered nurses and have Completed specialist aural
care training.
Adult Audlology Service is aimed at assessing hearing function. advising on Ihe most beneficial treatment for
hearing loss, dispensing and fitting hearing aids. We offer this NHS funded accessible audiology service to
people age 50+ with age related hearing loss. The Servi￿ is delivered by trained, registered and experienced
Audiologists from our communily-based and mobile clinics, and as well as through domiciliary and care home
visits for housebound patients.
Hearing Support Sorvlce th8 aim of this service is to offer assistance to US8rs of NHS hearing aids by providing
emotional support, routin8 mainlenance of their hearlng alds. advising on their use, communication tactics and
the available assistive listening devices. We deliver this service by reaching our service users through home
visiting, community-based clinics, and a mobile clinic. This outreach support service is managed and
administered by a small team of paid staff and delivered across Norfolk by a team of well-trained and dediGated
volunteers. As part of Ihis service, we offer the Ear Otoscopy clinic, which is aimed at screening individuals for
the presence of ear wax and referring for appropriate treatment. if required.
The Cuppa Care Project offers emotional, wellbeing and practical support. infonnation and advice to rnembers
of the community who might experience loneliness or isolation or who might require specialist support or advice.
This service is led by Hear for Norfolk and delivered in partnership with local specialist organisations- Vision
Norfolk, Hear for Norfolk. Age UK NoNich. Norfolk & Waveney Mind and Age UK Norfolk.
Hearing Loss Awareness Training aims to increase the awareness and understanding of the challenges faced
by people with all degrees of hearing loss in the workplace, education and in social settings. The training is
delivered face-to-face as well as online. enabling us to meet the needs of different organisations and individuals.
Pag8 5

NORFOLK DEAF ASSOCIATION (NDA)
(A Company Ilmited by guarantee)
TRUSTEES, REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Achievoments and performance
Review of activities
Organisational level
Throughout the year the Trustees have monitored the implementstion of the objectives set for the year through
the Chief Executive's report at the Board meetings. The Trustees are pleased to report that the service delivery
objectives set for Ihe year have been achieved.
The Trustees are very pleased to report that the organisation continued to increase the capacity and expand the
reach of its services to people across Norfolk. due to having robust plans in place, a strong and professional
team, and increased reputstion resulting in increase in number of referrals, a range of outreach and mobile
SeNi￿S and the additional funds secured during the year. This combination enabled the organisation to reliably
continue with the delivery of its serwices, reaching people close to whare they live and meetin9 their needs.
We are very grateful to The Big Lottery Community Fund who have agreed to fund our 'Cuppa Care, Project for
the next five years.
Despite the tough operational and funding environment. we succeeded to SUGGe55fully secure an enwuraging
level of fundraising income, with funds secured from individual donors. trusts and foundations. together with
conlracts with the NHS Norfolk and Waveney ICB, the Norfolk and NO￿lCh University Hospital and James Paget
University Hospital. We have also been successful with securing community engagement funds through Norfolk
Community Foundation and being a delivery partner in Community Voices and REND Projects. aimed at
conducting conversations with people in local communities, seeking their feedback and experience regarding
local hgalth¢are seNices and obtaining their views about barriers to access and suggested improvements.
A formal review of the achievements of objectives and key perfomance indicators set in the Business plan for
the year has been Carried out by Ihe whole staff team, the finding of which have been reported to and discussed
by the Board of Trustees at the end of th8 financial y@ar. The key objectives and priorities for 2024125 financial
year have been agreed on as part of these meetings. A summary of these oblectSves Can be found in the 'Plans
for the future section, of thls report.
Page 6

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
TRUSTEES. REPORT {CONTINUEDI
FOR THE YEAR ENDED 31 MARCH 2024
Achievements and performance {continued)
Services
Aural Care Service (ACS) - ear wax removal using microsuction
The Aural Care Service (ACS) has remalnsd very busy and we have experienced a further increase in the level
of referrals to the service. which caused a further pressure on the service.
During the year we run 240 mobi18 clinics and 339 community-based Clinics, delivering a total of 11,956 aural
care appointrnents. Of those, 9,841 appointments were attended by patients that have been referred by their
GP. 1,078 appointments attended by fee-paying patients and 612 appointm8nts att8nded by patients referred to
us by James Paget University Hospital. In addition, we carried out 425 domiciliary visits.
Patients accessing our Aural Care Service are provided with a post-procedure feedback form that seeks to
measure their satisfaclion against a number of indicators regarding the care and quality of the service received.
Below is a summary of the responses received from 1,170 patients who completed the form. Patients are asked
to agree or disagree with a set of statements=
• Strotyjly Agree • Disagree A Stron9ty Dis)y
1. ler8th of tsme Ihèd towait for•n appow)trneni
datet*•s reasomble
2. The rtteptiorristwas Ir*r•4nd wokom
5.3%
3. Yhtavral(&e prtirtilioner hstened k me oDd my
Vhteds have beonlaken into K<ounl
Thewralare practi1￿tr eyFloined Ihe Ireatmertt
ei a woyl ￿X￿d ￿KIerS￿l￿4
S.55%
i&ed
& I was tr￿ted ITh• ckn safeenvyonment
5.2%
7.14¥as treated With +*wity, kindness ar
>mpxsion 4taa times
4.45%
& I h•d confKleRceandlwst in Iht awalure
5.3%
9. ThelJutment (or ailitelsuppDII) thbt I teces¥ed
7.3%
10. Tht treatment received hosthtttrbjred to the
10.95%
11. l *wld re<ommend sep*ice to my famdymd
6.15%
Page 7

NORFOLK DEAF ASSOCIATION {NDA}
(A company Ilmlted by guarantee)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Achievements and performanGa (Gonlinued)
Many paLtents write or call us following the pmcedura to tell us al)out the difference our support has made to
them. A few examples below..
"l just wanted to say thank you for the superb care and treatmant I received this morning at F8k8nham in the
moblle clinic. What lovely staff you have. Wonderfully looked after (by the lady and gent whose names I cant
remember nowl), very Infomiative and helpfvl. An absolute gem, of a seryice you are offering and very much
app￿ciated by me. Thank you again for your help ￿th getting my ears firing on all cylinder& againl"
'Hi there. on the ￿ December 2023 1 had an appointment at your mobile unit at st Augustine's Way ￿ng s
Lynn, ljust want to say thank you again to the lady who Cleared my ears, she really did have a difficult time and
tried so, so hard to clear them and eventually succeeded. It made my ears so much better, and subsequently
made me feel so much better, thanks againl"
'Thank you all so much for sorting my wax ￿mOv31 prob18m yesterday,. my ears and hearing are such much
improved as a result and I feel ready to enjoy my singing commitments. Everyone has been so kind and caring.
from the receptionist to the practitioner."
To you all. ljust wanted to say a big thank you for clearing my ear of the blockage that had been there for 5 plus
years. I had been so scered to have it done, so had just b88n living with It. It's thanks to all your kindness In
meeting me befor8hand to let me see the equipment and talk to me about it all and the wonderful lady who did
the suction on the day, who put me completely at ease. I can I thank you all enough. You do a maNellous job,
thank you, love CM,"
Page 8

NORFOLK DEAF ASSOCIATION (NDA}
(A company limited by guarantee)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Achievements and performan¢e (continued)
Adult Audiology Sorvic• (AAS) - hearing assessment, frtttng of hearing aids and aftercare
We steadily d8veloped the AAS during the 2023-24 financial year by appointing another audiologist and setting
up mobile hearing ass@ssment clinics. We have also started providing the aftercare to patients issued with
hearing aids by our AAS, which is delivered by our hearing support service team.
During this financial year we have delivered 232 communiwased Clinics, 50 mobile clinics and carried out 368
domiciliary and care homes visits. Through these clinics and visits we have seen 1,530 patients. of which 965
patients have been assessed and fitted with two hearing aids. 79 with one hearing aids, 91 have been relerred to
the local hospital ENT and Audiology Departments for further investigalion due to the complexity of their
condition, and 327 patients requiring aural microsuction orwere discharged not requiring hearing aids. We have
also delivered 1.037 aftercare appointments.
Patients accessing our Adult Audiology Service are provided with a post-assessmenvfitting feedback form that
seeks to measure their satisfaction against a number of indicators regarding the care and quality of the service
received, as well as gain their contribution toward the service improvement, 155 completed queslionnaires have
been retumed and analysed, providing the following insights:
13.7%
0.7%
94.8%
5.2%
3.2%
96.8%
3.2%
95.5%
94.2%
43%
Q68%
91.6%
¥ppJutyle d p￿1 It￿
8.4Y6
Irf•pgL*W A Aot b
8.7%
96.1
3.9%
7C(".
Page 9

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Achievements and perfomiance (continued)
Like with the other services, we received many unsolicited written and vert)al feedback regarding this service and
the difference it has made to people accessing it. A few examples below:
"Good aftemoon, this is just to conv8y my thanks to your mobile unit people.
First, the Audiologlst who tested my hearing at Wymondham on 1st December 23. determined the new 8ids I
needed and took the necessary ear moulds. (I regret that I hav8 no record of her name). Second, Audiologist
who, again at Wymondham, assembled and programmed my new aids. Third, your driver/esGort on both the
above occasions. I didny get his name. but he was most friendly, helpful and efficient. Finally. your receptionist
who took my call that led to these appointments."
"My new NHS Oticon aids are a significant impmvement on the previous Phonak in 811 ¢1￿UMStanCes. Most
particularly, I can now use my iPhone for calls, rather than just texting, and my rv, music and conversation
listening are 811 much improved. (Sadly. I still have tmuble with my favourite QI programmes when Stephen Fry
mutters. or Sandi Toksvig talks very quickly. But thats an obseNation, not 8 complaint. I know miracles are
rarel). I hope you will pass on my great appreciation to all involved."
"I would just like to thank you for my recent hearing assessment in August and the preparation of Ihe resultant
hearing aids. They have been such a su¢¢ess,' I cannot thank you enough. For the first time in many decades. I
have been able to hear sounds such as bird song that I'd almost forgottenl I can hear my wife and now my family
has to be careful what they say aL)out me. The sometimes feeling of isolation in a noisy world has gone and it is
8 gre8t sensation.
Like all things. however, ther6 is 8 downside. I now have to ask my wife to buy less noisy crisps and to use the
cutlery drawer more sensitivelyl l even need the tv turned down on occ8sions.
The change has been immense, and l Gannot thank you enough."
Thank you so much for the excellent service my mother received on Monday, for a hearing assessment and the
fi'tting of new aids.
The Audiologist Was very thorough, and patient. Nothlng was too much trouble, everylhlng was explained well,
and ensured my mother was happy with everything. Atthough my mother was very anxious and apprehensive
about the appointment beforehand, because of the appalling service we received at the previous company
(xxxxxxx) for hearing aids. All nerves soon went wilh the excellent semce received from the Audiologist.
My mother can now even hear the clock ticking. the first time in a number of years, so a massive ifftprovem8ntl
Thank you for the new he8ring aids and the excellent seryice."
Page 10

NORFOLK DEAF ASSOCIATION (NDA)
(A company limit8d by guarantee}
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Achievements and perfomiance (continuod)
Hearing Support Servl¢e (HSS) - mainten8nce of NHS issued hearing aids and ear otoscopy
The Hearing Support Service (HSS) is one of our key 5UPPOrt services, which was established over 30 years ago
and offers practical asslstance, Information and advice to users of NHS hearing aids. The support provided by
the HSS is absolutely necessary and essential for continued and regular use of hearing aids, as hearing aid
components deteriorate wlth daily use and need regular maintenance or replacement to keep them in working
condition and effective. The majority of our service users are not able to undertake the self-maintenance due to
age-relaled dexterity, frailty or memory issues.
HSS is highly accessible and is delivered across Norfolk by a small team of part-time stsff, and a team of well-
trained and dedicaled volunteers via home visiting. ￿MMUnity-baSed and mobile clinics, over the phone, online
and via the postal service.
During the year we have increased the number of community-based clinics sessions and mobile clinics venues,
as well as added the provision of hearing support to some of the 'Cuppa Care, sessions. This enabled us to
increase the reach of the servic8 and support more people closer to where they live.
To deliver the seNlce we are working in clos8 collaboration with Audiology Departments from the Norfolk &
Norwich University Hospital, James Paget University Hospital, and West Suffolk Hospital. The hospltals provide
us with the supplies required lo undertake maintenance and repalr work, as well as assist with the tralning of our
volunteers. We work closely with a number of care homes. GP Practices, local charities, community
organisations and supermarkets, who make their premises available to us free of Charge, so we can run our
community-based clinics or use the car parks to a￿0MmOdate our mobile clinic.
HSS supports a large proportion of the elderly population of Norfolk. A big percentage of this cohort are
experiencing hearing 105s by virtue of ageing,?but they are also affected by other issues such as loneliness.
isolation, ill health, mobility issues and Challenges￿1th access to services due to the rurality of our county. Rural
and coastal areas of Norfolk experience challenges with their infrastructure, with many residential areas lacking
rellable public transport and access to services. We do our best to bring our services into tha community to
ensure equal access.
To alleviate some of these challenges and to ensure Ihat our support is accessible, we run our HSS clinics
across the county on a regular and timetabled basis from either our mobile clinic, covering 33 locations across
Norfolk, 7 ¢ommunity-bas8d venues. 19 care homeslsheltered accommodations. and domiciliary visits for
housebound service users.
Clinic sessions are generally wn as 2-hour sessions, with the length of the
appointment being 15 minutes an average.
During this financial year we held 459 clinics, delivering a totsl of 3.417 appointments to 3,173 unique service
users. Out of this total 228 service users received a home visit through 234 appointments, 1,730 were seen at a
community-based clinic through 1,869 appointments and 1.215 were helped on the mobile clinic through 1,410
appointments. We estimate that we supported an additional 1,550 people over the phone. e-mail or letter with
advice, information or help with accessing services provided by local hospitals Audiology Departments or other
healthcare providers. 840 new p8ople joined this service during the year.
Our Comrnunity Engagement Offi¢er has been holding conversations with people accessing the HSS and below
are just a few examples of th8 f88dback received:
'A 86 years old lady statsd that to have HSS nearby and locally is perfect for her and she does not know what
she would do if we did not visit with a mobile clinic. In her own words she was 'Ecstatic" to have her hearing aids
maintained locally and to a high standard.,
Page11

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
TRUSTEES. REPORT {CONTINUED}
FOR THE YEAR ENDED 31 MARCH 2024
Achievements and performance {continued)
'Mrs B came to Ayjsham for HSS and uses the service regularly. She likes the mobile clinic as she does not have
to travel far and likes the Gonvenience. 'The setwce provided is always excellent and 100/':
We regularly re￿1ve written and verbal unsolicited feedback from people accessing the HSS, with a few
examples provided below..
°Dear staff, l am writing with my sincere thank you for all you do. tt s a wonderful seNice being so close to wher9
I live. You are lovely caring people with a smile every time. It's a rarity in this day and age. Thank you again..
"Please find enclosed a cheque as a donation from my father as a thank you for your home visiting hearing aid
semce. Dad is severe sight impaired so going out to new places can be drfficult for him. Your staff were
8bsolutely wonderful and very patient so thank you."
Mr D rang to say a 'Big THANK you for sorting out his home w'sit this morning. Really quick and super service."
Mrs M daughter in law rang in to pass on a huge thank you to every member of staff involved in making the
hearing aids happen for her mother-in-law. "We have been lrying for a long time to get things moving with the
doGtors and Aylsham Lodge, and we have achieved what we thought was impossible with your help."
The Otoscopy clinics, which we introduced in th8 previous financial year have performed well too and by the
end of the 2023-24 financial year we have seen many more patients than the set target, as well as in comparison
to the previous year.
Otoscopy Clinlc5
Totsl of akp)ifitn*nts
230
171
Total fiuN*•r ￿ SU
230
171
100
150
2(b)
2x1
#Annual Target 2023-2￿4 F￿a￿lat Yw
Total 2023.X124 Finanaal Year
Total Z022.2QZ3 Y•ar
Page 12

NORFOLK DEAF ASSOCIATION (NDA)
(A company Ilmlted by guarantee)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Achievemonls and performanco (continued)
'Cuppa Care, Project
We continued with the delivery of Ihis project throughout the year, expanding on the number of locations visited
and adding the hearing support provision to a numb8r of'cuppa Care, session to enable a more hollstlc delivery
of support provided. The delivery was supported by project partners - VlsSon Norfolk, Age UK Norwich. Norfolk &
Waveney Mind, Age UK Norfolk and community connectors from North Norfolk District Council.
During this financial year we have delivered 363 support sessions from 32 locations across Norfolk. In total we
supported 1,219 people though 1,347 contacts. This number does not include by-passers who picked up
informationlleaflets and enquired about the project. The greater majority of people attended the sessions for
social interaction ('a chat and a coffee.), though many have also attended to have their hearings aids maintained,
receive inforniation on assistive technology (listening and sighl), benefits advice, advice regarding older age
issues, key safe instsllations, raising energy costs. electricty meters and volunteering.
People att@nding the 'Cuppa Car8, session are asked to complete the outcomes measuring form, which explores
the difference our support makes. The questionnaire consists of four probing stat8ments that service us8rs we
asked to agree or disagree with to help us identify th8 difference our support is making. The following rating as
provided by 307 respondents:
• Str¢fgty Di5•9ttt • • A9r¢t • Strvr4ty A9rte
Cuppa Care vlsitln8 nry area 8Nes me
people to talk to
Cuppa Care helps me feel induded in my
community
46.1%
. S3.9%
508%
4.) 2%
Cuppa Care makes me feel less isolated
477%
Cuppa Gire makes me feel less lonely
44 3
Page 13

NORFOLK DEAF ASSOCIATION (NDA}
{A company limited by guarantee)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Achlevements and performance {continu8d}
We have also asked people to provide further infonnation regarding the difference our support makes:
"I've chatted with people and made friends in the same hearing position as me. Cuppa Care joins peopl8
Èogether..
"Cuppa C8re makes a good way of meeting people. They make us tsol very welcome. It's good to talk to people
with the same pmblems."
"It gives me confidence to know I will always have support."
"Knowing someone is availablg to help with any small difficulties with he8ring.°
Very helpful and friendly seNice. Staff made me feel comfortable..
"A big difference as to get public transport to Nonvich is hard for me. so l am tired when I get to my appointment..
"Easy to access without travelling to oéherproviders of different seNices."
"Easier to talk to someone face to face".
"Lovely conversations. Friendship."
"Infonnafion about help that's available.
"Good to have support when needed in rural Norfolk. Not too many se￿iceS for remote areas..
Hearing Loss Awareness Training (HLA T)
During this financial year we have held a total of 4 extemal trainlng sessions, training a tolal of 59 people from
Age UK, Kings Lynn Borough Council and the Inspiratlon Trust. The fe8dback from the tr8inlng is very positive.
with 1000/0 of attendees stating 'strongly agree. or'agree, that having attended the course they-
Have a better understanding of the hearing loss
Have a better understanding about how to cornmunicate with people who have hearing loss
They can apply what they learnt in their setting
Further feedback included:
"Very informative, the trainer was brilliant, explaining things in a clear manner."
"Really w811 present8d 8nd informative. Thank youljtr
°The practical activitles were really helpfull.
"Excellent, informative and incredibly well presenéed."
"The trainer was engaging, friendly and ￿allY infom?ative. I feel much more knowledgeable and have leamt so
much. Would recommendl"
Page 14

NORFOLK DEAF ASSOCIATION (NDA)
(A company Ilmlted by guarantee)
TRUSTEES. REPORT {CONTINUED
FOR THE YEAR ENDED 31 MARCH 2024
Achlevements and performance (continued)
b. Employees and volunteers
The Trustees would like to pay tribute to the small team of paid staff for their work, professionalism, and
commitment and equally to all th8 volunteers whose help is essential and invaluable in the delivery of the
Hearing Support Servlce and the Otoscopy Clinic.
The Trustees acknowledge the difficult times faced during the year due to the substantially increased demand
and pressure on the services and on staff capacity, as well as due to the development and implementation of a
new service. Trustees are very appreciative to all staff and volunteers who have given their ulmost to ensure
that services continue to be maintained at a high qualty and that Hear for Norfolk Conlinues to be a reliable
organisation and able to reach the most vulnerable in our county.
A family member of a service user we supported for a number of years wrote to us to say:
"To all the staff at Hear for Norfolk. Thank you for all your help with our darling mother who diad p8ac8fully at
home with dignity and grace. Her h8aring aids transformed her life in the last months. They were so much more
comfortable. and she could hear the birds singing in the garden. She could also hear us when we rang her on the
phone such a Joy to us. You were all so kind, patient, efficient and caring, and she enjoyed her visits to see you
all.
The Trustees would also like to thank all our members and the Friends of Hear for Norfolk for their continued
support and commilment.
c. Plans for the future
Our main plans forthe coming financial y8ar are:
Increase the capacily and expand the reach of the Adult Audiology Service.
Further increase the staff capacity to achieve an increase in the number of appointments and reduce the
walting time for the Aural Care Service clinics across Norfolk.
Retain the Aural Care Service Contract with James Paget University Hospital and re-tender for the Aural
Care Service contract with Norfolk & Waveney Integrated Board as and when the decision is made by
the ICB regarding the service provision in the area.
Ensure the sustainabilily of our Hearing Support Service, by developing innovative and altemative
methods of raising funds for the service.
Recruit and train additional volunleers for the Hearing Support Service and the Otoscopy Clinics.
Maintain positive working relationships wilh the NHS Norfolk & Waveney ICB, Audiology Departments
at the local hospitals and other providers of NHS funded Audiology Services.
Ensure the sustalnabllity of the 'Cuppa Care, Project.
Proactively promote the Hearing Loss Awareness Trainlng to care homes. medical practices and other
community organisations.
Focus resources on raising revenue funds from Trusts and Foundallons, individual donors. commerclal
organisations and Friends of Hear for Norfolk,
Review and remodel the website to 8nable online appointments booking.
Review organisational policies, procedures and operating standards in line with schedule.
10.
Page 15

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
TRUSTEE5' REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Financlal review
a. Golng ¢on¢em
After making appropriate enquiries, the Twstees have a reasonable expectation that the Charity has adequate
resources to continue in operational existence for the foresèeable future. For this reason, they continue to adopt
the going concern basis in preparing the financial statements.
b. Reserves pollcy
Free reserves are unrestricted funds that are freely available lo be spent on any of the Charitys objectives.
Tangible fixed assets and the connected bank loans are not included in free reserves as the assets are essential
to the Charitys activitias and their disposal would adversely impact on its ability to deliver its aims.
The minimum level of free reserves is set by the Board of Trustees on an annual basis and regularly monitored
throughout the year. Action will be taken if actual free reserves fall significantly below the level established.
In determining the level of free reserves, Trustees consider the financial impact of the risks facing the Charity,
induding the loss of Income from partn8r ag8ncies and voluntary donations. and balance the need to hold
sufficient reserves to enable the Charity to..
Continue its activities when fa￿d with unfores8en circumstances.
Maximtze expenditure on charitable activities.
The poli￿ for 2023124 was to hold 8 target minimum level of three months projected annual expenditure and
idealw at a target level of six months projected annual expenditure in free reserves (as defined by the Charity
Commission), assessed to be £289,090. However, as a result of low level of unrestricted reserves in the
previous year, the incre8se in operational costs due to the need to increase staffing capacity to be able to
manage and respond to d8mand and the changes in funding priorities by many trusts and foundations, this level
was not achieved. Therefore, the free reserves as at 31 March 2024 were £180,163 {2023 - £152,486).
For the 2024125 financial year the Trustees alm to focus their efforts on ensurlng that all services remain
sustainable and viable by raising the required funds and securing the current reserves targ9t of months of
projected annual expenditure, which is £192,688. The medium-term ambition is to build up the free reserves with
the initial target of £289,032, which represents three months. projected running costs, increasing to six months of
annual expenditure in the long-term.
Design8ted funds are funds set aside by the Trustees out of unrestricted funds to fund spe¢ifi¢ future purposes
and projects. As at 31 March 2024 the Charity had no designated funds.
As at 31 March 2024. Ihe Charity had restricted funds of £24.950 (2023 - £33,232). Restricted funds are funds
received for undertakSng an activity specified by the donor when making the gift or may result from the tamis of
an appeal for funds. Detalls of the restricted funds are given in note 17.
Page 16

NORFOLK DEAF ASSOCIATION (NDA)
{A company Ilmlted by guarantee)
TRUSTEES. REPORT {CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Statement of Trustees. responslblllties
The Truslees {who are also the dir8Ctors of the Charity for the purposes of company lawl are responsible for
preparing the Trustees, report and the financial statements in accordance with applicable law and United
Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).
Company law requires Ihe Trustees to prepare financial statements for each financial . Under company law, the
Trustees must not approve the financial statements unless they sre satisfied that they give a true and fair view of
the state of affairs of the Charity and of its incoming resources and appllcation of resources, including its income
and expenditure, for that period. In preparing these financial statements, the Trustees are required to:
seled suitable a¢¢ounting policies and then apply them consistently.
observe the method5 and principles of the Charities SORP (FRS 102).,
make judgments and accountlng estimates that are reasonable and prudent.,
state whether applicable UK Accounting Standards {FRS 102} have been followed, subject to any material
departures disclosed and explained in the financial stalements;
prepare the financial stat8m8nts on the going concern basis unless it is inappropriate to presume that the
Charity will continue in business.
The Trustees are responsible for keeplng adequate accounting records thal are suffi¢i8nt to show and explain
the Charity's transactions and disclose with reasonable accuracy at any time the financial position of the Charity
and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also
responsible for safeguarding the assets of the Charity and hence for taking reasonable steps for the prevention
and detection of fraud and other irregularities.
Dlsclosure of information to auditors
Each of the petsons who are Truslees at the time when this Trustees, report is approved has confirmed that..
so far as that Trustee is aware, there is no relevant audit infomatlon of which the charitys auditors are
unaware, and
that Trustee has taken all the steps that ought to have been tsken as a Trustee in order to be aware of
any relevant audSt Snformation and to establish that the charitls auditors are aware of that information.
Auditors
The auditors. MA Partners LLP, have indicated their willingness to continue in office. The designated Trustees
will propose a motion reappointing the auditors at a meeling of the Trustees.
Approved by order of the members of the board of Twstees and signed on their bahalf by:
/tr
P R Prinsley
(Trustee}
Dat8:
Page 17

NORFOLK DEAF ASSOCIATION {NDAI
(A company limited by guarantee)
INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF NORFOLK DEAF ASSOCIATION (NDA)
Opinion
We have audited the financial statements of Norfolk Deaf Association (NDA) (the 'charitable companY> for the
year ended 31 March 2024 which comprise the Statement of financial activities, the Balance sheet, the
Statement of cash flows and the related notes, including a summary of significant accounting policies. The
financial reporting framework that has been applied in their preparation is applicable law and United Kingdom
Accounting Standards, including Financial Reporting Stsndard 102 'The Financial Reporting Standard applicable
in the UK and Republic of Ireland, (United Kingdom GenerallyAc¢epted Accounting Practice).
In our opinion the financial statemants..
give a true and fair vlew of the state of the charitable companys affairs as at 31 March 2024 and of its
incoming resources and application of resour¢8s, including its income and expanditur8 foi the year than
have been properly prepared in accordance with United Kingdom Generally Accepted Accounting
Practice; and
have been prepared in accordan￿ with the requirements of the Companies Act 2006.
Basis for oplnlon
We conducted our audit in accordance with Int8mational Standard5 on Auditing (UK) {ISAs (UK)) and applicable
law. Our responsibilities under those standards are further described In the Auditors, responsibilities for the audil
of the financial statements section of our report. We are independent of the charitable company in accordance
with the ethical requir8m8nts that are relevant to our audit of the financial statements in the United Kingdom,
including the Financial Reporting Council's Ethical Standard, and we have fulfilled our other ethical
responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is
sufficient and appropriat8 to provide a basis for our opinion.
Conclusions relallng to golng concern
In auditing the financial statements, we have Concluded that the Trustees, use of the going concem basis of
accounting in the preparation of the financial statements is appropriate.
Based on the work we have performed, we have not identified any material uncertainties relating to events or
condilions that, individually or collectively, may cast significant doubt on the charitable companls ability to
continue as a going concern for a period of at least ￿e1ve months from when the financial statements are
authorised for issue.
Our responsibilities and the responsibilities of the Trustees with respect lo going concern are described in the
relevant sections of this report.
Page 18

NORFOLK DEAF ASSOCIATION (NDA)
(A company Ilmitod by guarantee)
INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF NORFOLK DEAF ASSOCIATION {NDA)
(CONTINUED)
Other information
The other information comprises the information included in the Annual report other Ihan the financial statements
and our Audilors, report thereon. The Trustees a￿ responsible for the other information contained within the
Annual report. Our opinion on the financial statements does not cover the other information and. except to Ihe
extent otherwise explicilly stated in our report, we do not express any form of assurance Conclusion thereon. Our
responsibility is to read the other information and, in doing so, consider whether the other information is
materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or
otherwise appears to be materially misstated. If. we identify such material inconsistencies or apparent material
misstatements, we are required to determine whether this gives rise to a material misstat8m@nt in the financial
statements them$81ves. If, based on the work we have p8rfonned, we conclude that there is a materfal
misstatement of this oth8r information, we are required to report that fact.
We have nothing to report In this regard.
Oplnlon on other matters prescribed by the Companies Act 2006
In our opinion, based on the work undertaken in the course of the audit:
the information giv8n in the Trustees, report for the financial year for which the financial statements are
prepared is consistent with the financial statements.
the Trustees, report has been prepared in accordance with appliGable legal requirements.
Matters on which we are requlred to report by exception
In the light of our knowledge and understanding of the charit8ble cotnpany and its environment obtained in the
course of the audit, we have not identified tnaterial misstatements in the Trustees, report.
We have nothing to report in respect of the following matters in relation to which Companies Act 2006 requires
us to report to you if. in our opinion..
adequate accounting records have not been kept, or retums adequate for our audit have not b8en
re¢eived from branches not visited by us- or
the financial statements are not in agreement with the accounting records and returns- or
certain disclosures of Trustees, remuneration specified by law are not made., or
we have not received all the information and 8xplanations we requlre for our audit., or
the Trustees wer8 not entitled to prepare the financial statem8nts in accordance with the small compani8S
regime and take advantsge of the small companies. exernptions in preparing the Trustees, report and
from the requirement to prepare a Strategic report.
Page 19

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF NORFOLK DEAF ASSOCIATION (NDA)
(CONTINUED
Responslbllltles of trustees
As explained more fully in the Trustees, responsibililies statement, the Trustees (who are also the directors of the
charitable company for the purposes of company law) are responsible for the preparation of the financial
stalements and for being satisfied that they give a true and fair view, and for such intemal conlrol as the
Trustees delermine is necessary to enable the preparation of financial statements that are free from material
misstatement, whether due to fraud or error.
In preparing the financial statements, the Trustees are responsible for assessing the charitable companys ability
to continue as a going concern, disclosing, as applicable. matters related to going concern and using the going
concern basis of accounling unless the Trustees either intend to liquidate the Gharitable company or to cease
operations, or have no realistic altemative but to do so.
Auditors. responsibilities for the audit of the financial statements
Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free
from material misstatement, whether due to fraud or error, and to issue an Auditors. report that includes our
opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in
accordance with ISAS (UK} will always detect a material misstatement when it exists. Misstatements can arise
from fraud or error and are considered material if, individually or in the aggregate, they Gould reasonably be
expected to influ8nce the economic decisions of users taken on the basis of th8se financial statements.
Irregularities, including fraud, are instances of non-compliance wilh laws and r8gulationy. We design procedures
in line with our responslblllties, outlined abov8, to detect material misstatements in respect of irregularities,
including fraud. The extent to which our procedures are capable of detecting irregularities. including fraud is
detailed below.
Explanatlon as to what extent the audit was consldered capable of detectlng Irregularities, includlng
fraud
The objectives of our audil in respect of fraud. are., to identify and assess the risks of material misstatement of
the financial ststements due to fraud,. to obtain sufficienl appropriate audit evidence regarding the assessed risks
of material misstalement due to fraud, through designing and implementing appropriate responses to those
assessed risks,. and to respond appropriately to instsnces of fraud or suspected fraud identified during the audit.
However. the primary responsibility for the prevention and detection of fraud rests with both management and
those Gharged with govemance of the charitable Gompany.
Our approach was as follows:
We obtained an Ljnderslanding of the legal and regulatory requirements applicable lo the charitable
company and considered that the most significant are the Charities Act 2022 and UK financial reporting
standards as issued by the Financial Reporting Council.
We obtained an understanding of how the charitable company Complies with these requirements by
discussions with those charged with governance.
We assessed the risk of material misstat8m8nt of the financial statements, including the risk of material
misstatement due to fraud and how it might occur. by holding discussions with those charged with
govemance.
We inquired of those charged with governance as to any known instances of non-complian￿ or
suspected non-compliance with laws and regulations.
Page 20

NORFOLK DEAF ASSOCIATION (NDA)
(A Company Ilmlted by guarantee)
INDEPENDENT AUDITORS, REPORT TO THE MEMBERS OF NORFOLK DEAF ASSOCIATION (NDA)
(CONTINUED)
Based on this understanding, we designed specific appropriate audit procedures to identify instances of non-
compliance wilh laws and regulations. This included making enquiries of those charged with governan￿ and
obtaining additional corroborative evidence as required.
Because of the inherent limitations of an audit. there is a risk that we will nol detect all irregularities. including
those leading to a material misststement in the financial statements or non-compliance with regulation. This risk
increases the more that compliance with a law or regulation is removed from the events and transactions
refleded in the financial statements, as we will be less likely to become aware of instsnces of non-compliance.
The risk is also greater regarding irregularities occurring due to fraud rath8r than error, as fraud involves
intentional concealment, forgery, collusion, omission or misrepresenlation.
A further descriptlon of our responsibilities for the audit of the financial statements is located on the Financial
Reporting Council's webslte at.. www.frc.or
.uklaudltorsres
onsibilities. This description forms part of our
Auditors, report.
Use of our report
This report is made solely lo the charitable companys members, as a body, in accordance wilh Chapter 3 of Part
16 of the Companies Act 2006, Our audit work has been undertaken so that we might state to the charitable
company's members those matters we are required to state to them in an Auditors, report and for no other
purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than
the charitable company and its members, as a body, for our audit work. for this report, or for the opinions we
have formed.
Frank Shippam Bsc FCA DChA {Senior statutory auditor)
for and on behalf of
MA Partners LLP
Chartered A￿oUntantS
7 The Close
Norwich
Norfolk
NR14DJ
Date: 18 September 2024
Page 21

NORFOLK DEAF ASSOCIATION (NDA)
(A company Ilmlted by guarantee}
STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING INCOME AND EXPENDITURE ACCOUNT)
FOR THE YEAR ENDED 31 MARCH 2024
Unrestrlcled
funds
2024
Restricted
funds
2024
Total
funds
2024
Total
funds
2023
Note
Income from:
Donations, grants and legacies
Charitable activities
Other trading aGtivilies
Investments
37,269
848,418
2,405
112
44,823
86,823
82,092
935,241
2,405
112
723.851
740. 165
3,190
522
Total income
888,204
131,646
1,019,850
867. 728
Expenditure on:
Raising funds
Charitable activities:
Depreciation
Other charitable activities
19,959
19,959
21,755
43,063
829,774
43,063
969,702
30.166
705,325
139,928
Total expendlture
892,796
139,928
1,032,724
757.246
Net (expendlture)Ilneome before net
gainsl(losses) on investments
Net gainsl(losses) on investments
{4,592)
629
{8,282}
(12,874)
629
110.482
(1.674)
Net movement in funds
{3.963)
(8,282)
(12,245)
108,808
Reconciliation of funds:
Total funds brought forward
Net movement in funds
260,303
{3.963)
33,232
(8,282)
293,535
112,245)
184,727
108,808
Totsl funds carrled forward
256,340
24.950
281,290
293,535
The Statement of financial activities includes all gains and losses recognised in the year.
The notes on pages 26 to 47 form part of these financial statements.
Page 22

NORFOLK DEAF ASSOCIATION {NDA)
(A company limited by guarantee)
REGISTERED NUMBER: 07966408
BALANCE SHEET
AS AT 31 MARCH 2024
2024
2023
Note
Flxed assets
Tangible assets
13
76,177
107,817
76,177
107,817
Current assets
Debtors
14
15
78,704
51,236
144,440
80_711
Investments
Cash at bank and in hand
607
163,095
274.380
244,413
Creditors: amounts falling due within one
year
16
(69,267)
(58,695)
Net Current assets
205,113
185,718
Total net assets
281,290
293,535
Charlty funds
Restricted funds
Unrestricted funds
17
24,950
33,232
Tangible fixed assets
General funds
17
17
107,817
152,486
256,340
Total unrestricted funds
17
256,340
260,303
Total funds
281,290
293,535
Page 23

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
REGISTERED NUMBER: 07966408
BALANCE SHEET {CONTINUED}
AS AT 31 MARCH 2024
The Trustees ad(nowledge their responsibilities for complylng with the requirements o* the Act with respect to
accounting records and preparalion of financial statements.
The financial ststements have been prepared in accordance with the provisions applicable to entities subject to
the small companies regime.
The financial statements were approved and authorised for issue by the Trustees and signed on their behalf by:
P R Prinsley
(Trustee)
Dale:
The notes on pages 26 to 4
fomi part of these financial statements.
Page 24

NORFOLK DEAF ASSOCIATION (NDA)
(A company Ilmlted by guarantee)
STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2024
2024
2023
Cash flows from operating activlties
Net cash used in operating activities
42,656
122.684
Cash flows from investing activltles
Dividends, interests and rents from investments
Purchase of tangible fixed assets
Proceeds from sale of investments
Purchase of investments
522
(11,423) (106,356)
26,274
(50,000)
Net cash used in investing actlvltles
(61,311)
{79,560
Change in cash and cash equivalants In the year
Cash and cash equivalents at Ihe beginning of the year
(18,655)
163,095
43,124
119.971
Cash and cash equivalents at the end of the year
144,440
163,095
The notes on pages 26 to 47 form part of these financial statements
Page 25

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
General information
Norfolk Deaf Association is a company limited by guarantee and registered in England and Wales.
Accounting policies
2.1 Basis of preparation of financial statements
The financial statements have been prepared in accordance with the Charities SORP (FRS 102}
Accounting and Reporting by Charities: Ststement of Recommended Practice applicable lo charities
preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK
and Republic of Ireland (FRS 102) (effective 1 January 2019), the Financial Reporting Standard
applicable in the UK and Republic of Ireland {FRS 102) and the Companies Act 2006.
Norfolk Deaf Association (NDA) meets the definition of a publlc benefit 8ntity under FRS 102. Assets
and liabilities are initially recognised at historical cost or transaction value unless Otherwis& stated in
the relevant accounting policy.
2.2 Income
All income is recognised once the Charity has entitlement to the income. it is probable that the
income will be received and the amount of inmme ￿CeIVable can be measured reliably-
The recognition of income from legacies is dependent on establishing entitlement, the probability of
receipt and the ability to estimate with sufficienl a¢¢uracy the amount receivable. Evidence of
entitlement to a legacy exists when Ihe Charity has sufficient evidence that a gift has been left to
them (through knowledge of the existence of a valid will and the death of the benefactor) and the
execulor is satisfied that the property in question will not be required to satisfy claims in the estale.
Receipt of a legacy must be recognised when it is probable that it will be received and the fair value
of the amount receivable, which will generally be the expected cash amount to be distributed to the
Charity, can be reliably measured.
Grants are included in the Statement of financial activities on a receivable basis. The balance of
income received for specific purposes but not expended during the period is shown in the relevant
funds on the Balance sheet. Where income is received in advance of entitlement of receipt, its
recognition is deferred and included in Creditors as deferred income. Where entitlement occurs
before income is received. the income is accrued.
Income lax r8coverable in relation to investment income is recognised at the time the investment
Income is receivable.
Page 26

NORFOLK DEAF ASSOCIATION {NDA}
(A company Ilmlted by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Accounting pollcles (continued)
2.3 Expendlture
Expenditure is recognised once there is a legal or constructive obligation lo transfer economic benefit
to a third paty, it is probable that a transfer of economic benefits will be required in settlement and
the amount of the obligation can be measured reliably. Exp6nditure is classified by activity. The costs
of each activity are made up of the total of direct costs and shared costs, including support costs
involved in undertaking each activity. Direct costs attributable to a single activity are 811ocated directly
to that activity. Shared costs which contribute to more than one activity and support costs which are
not attributable to a single activity are apportioned between those activities on a basis consistent with
the use of r8sources.
Expenditure on raising funds includes all expenditure incurred by the Charity to raise funds for its
charitable purposes and includes costs of all fijndraising activities events and non-charitable trading.
Expenditure on charitable activities is incurred on directly undertaking the adivities which further the
Charitys objectives, as well as any associated support costs.
All expenditure is inclusive of irrecoverable VAT.
2.4 Tangiblo fixed assets and d8preciation
Tangible fixed assets are initially r8cognised at cost. After recognition, under the cost model, tangible
fixed assets are measured at cost less accumulated depreciation and any accumulaled impairment
losses. All costs incurred to bring a tangible fixed asset into its intended working condition should be
included in the measurement of cost.
Depreciation is charged so as to allocate the cost of tangible fixed ass8ts less their residual value
over their estimated useful lives. using the straight-line method.
Depreciation is provided on the following basis:
Short-term leasehold property
Medical equipment
Motor v8hicles
Office equipment
Computer equipment
250/0
33/,
2.5 Debtors
Trade and other debtors are recognised at the settlement amount after any trade discount offered.
PrepayThenls are valued at the amount prepaid net of any trade discounts due.
2.6 Cash at bank and In hand
Cash at bank and in hand includes cash and short-term highly liquid investments with a short maturity
of three months or18ss from the date of acquisition or opening of the deposit or similar account.
Page 27

NORFOLK DEAF ASSOCIATION (NDA)
(A company Ilmited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
countlng policies (continued)
2.7 Liabilities and provislons
Liabilities are recognised when there is an obligation at the Balance sheet date as a result of a past
event, it is probable that a transfer of economic benefit will be required in settlement. and the amount
of Ihe settlement can be estirnated reliably.
Liabilities are reGognised al the amount that the Charity anticipates it will pay to settle the debt or the
amount it has received as advanced payments for the goods or services il must provide.
2.8 Flnancial instruments
The Charity only has financial assets and financial liabililies of a kind that qualify as basic financial
instruments. Basic financial instruments are initially recognlsed at transaction value and subsequently
measured at their settlement value.
2.9 Pensions
The Charity operates a defined contribution pension scheme and the pension charge represents the
amounts payable by the Charity to the fund in respect of the year.
2.10 Fund accounting
General funds are unrestricted funds which are available for usa at the discretion of the Trustees in
furtheran￿ of the general objectives of the Charity and which have not been designated for other
purposes.
Designated funds comprise unrestricted funds that have been set aside by the Trustees for particular
purposes. The aim and use of each designated fund is set out in the notes lo the financial
statements.
Restricted funds are funds which are to be used in accordance with specific reslrictions imposed by
donors or which have been raised by the Charity for particular purposes. The cosls of raising and
administering such funds are charged against the specific fund. The aim and use of each restricted
fund is set out in the notes to the financial statements.
Investment income. galns and losses are allocated to the appropriate fund.
Page 28

NORFOLK DEAF ASSOCIATION {NDA)
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Income from donations¥ grants and legacles
Unrestricted Restricted
funds
funds
2024
2024
Total
funds
2024
Total
funds
2023
Donations
Legacies
Grants
Corporat0 SUPPOrt
36,169
36,169
38,055
31,000
54, 796
500
44,823
45,323
600
600
Total 2024
37,269
44,823
82.092
123,851
Tot812023
75.355
48,496
123,851
Page 29

NORFOLK DEAF ASSOCEATION (NDA)
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Income from charitable activities
Unrestricted Restrl¢ted
funds
funds
2024
2024
Total
funds
2024
Total
funds
2023
Aural Care- Norfolk & Waveney ICB
Adult Audiology- Norfolk & Waveney ICB
Cuppa Care Project - the National Lottery
Community Fund
Aural Care - Fee income
Aursl Care - Jamas Pag8t University Hospttal
Hearing Support- Norfolk & Wav8n8y ICB
NNUH
Hearing Loss Awareness Training
Cuppa Care Project
371.403
356.809
371,403
356,809
324.097
143,944
35,235
35,235
50,355
33,002
39,166
35,307
1,542
12,422
72,467
53,860
40,425
38,270
23,242
50,355
33,002
39,166
35.307
1,542
12,422
43,860
Totsl 2024
848.418
86,823
935,241
740, 165
Total 2023
585,568
154,597
740, 165
Income from other trading aetivitles
Income from fundraising events
Unrestrl¢ted
funds
2024
Total
funds
2024
Total
funds
2023
Friends of NDA
Miscellaneous income
2,372
33
2,372
33
2.549
641
2,405
2,405
3.190
Page 30

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Investment income
Unrestricted
funds
2024
Total
funds
2024
Tot81
funds
2023
Dividends received
112
112
522
Expenditure on raising funds
Costs of raising voluntary Income
Unrestricted
funds
2024
Total
funds
2024
Total
funds
2023
Wages and salaries
Sodal security costs
Contribution to defined contribution pension schemes
17.647
1,994
318
17,647
1,994
318
19,116
2,247
320
19,959
19,959
21,683
Investment management costs
Unrestrlcted
funds
2024
Total
funds
2024
Total
funds
2023
Investment management fees
72
Page 31

NORFOLK DEAF ASSOCIATION {NDA)
(A company Ilmlted by guarantoo)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Analysls of expenditure by activities
Activities
undertaken
directly
2024
Support
costs
2024
Total
funds
2024
Total
funds
2023
Hearing Support SeNice
Aural Care Service
Cuppa Care Project
Adult Audiology Service
Community Voices & Rend
128,492
411,888
63,169
369,013
5,262
7,269
12,672
2,154
12,846
135,761
424,560
65.323
381,859
5,262
144,370
370.660
42.374
166.831
11,256
977,824
34,941
1,012,765
735.491
Total 2023
709. 734
25,757
735,491
Analysis of direct costs
Cuppa Care
Project - the
National
Lottery
Community Aural Care Cuppa Care
Fund
Service
Project
2024
2024
2024
Adult
Audlology
Service
2024
Staff costs
Depreciation
Premises
Legal & Professional
Computer & IT support
General running expenses
Volunteer5 costs
Marketing
76.759
2,971
13,284
(1.161)
7.135
19,985
6,619
2,900
270,708
16,258
27,040
5,500
16,032
74,468
33,876
14,236
2,702
250
1,983
8,023
47
2,052
177.052
9.598
13.533
1,250
12.696
151,908
1,882
2,976
128.492
411,888
63,169
369,013
Total 2023
134,907
358,539
41,691
163,535
Page 32

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Analysls of expendlture by activities (contlnued)
Analysls of direct costs (continued)
Community
Vol¢es &
Rend
2024
Total
funds
2024
Total
funds
2023
Staff costs
Depreciation
Premises
Legal & Professional
Computer & IT support
General running expenses
Volunteers costs
Marketing
4,757
563.152
43,063
56,559
5,839
37,846
254,889
6,666
9,810
410,647
30, 166
57,391
2,884
36,921
163,545
5,009
3,171
505
5,262
977,824
709, 734
Total 2023
11,152
709, 734
Analysls of support costs
Cuppa Care
Project - the
National
Lottery
Community Aural Care Cuppa Care
Fund
Servl¢e
Proje
2024
2024
2024
Adult
Audiology
Servlce
2024
Premlses
Legal & Professional
Other staff costs
1,476
1.389
4.404
3,004
1,620
8,048
300
231
1,623
1,504
5,310
6,032
7,269
12,672
2,154
12.846
Tolal 2023
9,463
12,121
773
3,296
Page 33

NORFOLK DEAF ASSOCIATION (NDA)
(A company limlted by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Analysis of expendlture by activities (continued)
Analysls of support costs (continued)
Community
Volces &
Rend
2024
Total
funds
2024
Total
funds
2023
Premises
6,284
8,550
20,107
6.284
2.533
16.940
Legal & Professional
Other staff costs
34,941
25, 757
Total 2023
104
25, 757
Page 34

NORFOLK DEAF ASSOCIATION (NDA)
{A Gompany Ilmlted by guarantee}
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
10. Auditors. remuneration
2024
2023
Fees payable to the Charitls auditor for the audit of the Chariws annual
accounts
6,750
Fees payable to the Charitls auditor in respect of-
All taxation advisory services not included above
All assurance services not included above
1,800
2, 125
11. Staff costs
2024
2023
Wages and salaries
Social securty costs
Contribution to defined contribution pension schemes
539,375
37,336
6,400
401,566
26,381
4.383
583,111
432,330
The average number of persons employed by the Charity during the year was as follows:
2024
2023
No.
Employees
26
21
The number of employees whose employee benefits (excluding employer pension costs) exceeded
£60.000 was:
2024
2023
No.
In the band £60,001-£70,000
In the band £70,001- £80,000
The total remuneration for key management personnel, including employer pension contributions and
employer national insurance contributions. for the year totall@d £177,968 (2023- £147,283).
12. Trustees, remuneratlon and expenses
During the year, no Trustees received any remuneration or other benefits (2023 - £NIL).
During the year ended 31 March 2024. no Trustee expenses have been incurred (2023 - £NILJ.
Page 35

NORFOLK DEAF ASSOCIATION (NDA)
(A company Ilmlted by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
13. Tangibl• fixed assets
Short-term
leasehold
Medlcal
Motor
Offlce
Computer
property equlpment vehicles equipment equlpment
Total
Cost or valuation
At 1 April 2023
Additions
9.844
37,073 143.314
408
6,575
6,540
774
16,561
3,666
213,332
11,423
At 31 March 2024
9.844
37,481
149,889
7,314
20.227
224,755
Depreciation
At 1 April 2023
Charge for the year
1,716
2.461
9,550
8,264
79,882
27.814
4,062
993
10.305
3,531
105,515
43,063
At 31 March 2024
4.177
17,814 107,696
5.055
13.836
148,578
Net book value
At 31 March 2024
5.667
19,667
42,193
2,259
6,391
76,177
At 31 Ma￿h 2023
8, 128
27,523
63,432
2,478
6,256
107,817
Page 36

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
14. Debtors
2024
2023
Due within one year
Trade debtors
Other debtors
Prepayments and accrued income
75,709
79,902
225
2,995
584
78,704
80,711
15. Current asset investments
2024
2023
Unlisted investments
51,236
607
16. Creditors: Amounts falling due within one year
2024
2023
Trade creditors
Other laxalion and social security
Other creditors
Accruals and deferred income
44,017
17,259
1.241
6.750
46,696
9,874
2.125
69,267
58,695
Page 37

NORFOLK DEAF ASSOCIATION (NDA)
(A company Ilmited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
17. Statoment of tunds
statement of funds - Current year
Balance at
31 March
2024
Balan¢e at 1
April 2023
Transfers
inlout
Galnsl
{Losses)
Income Expenditure
Unrestricted
funds
Tangible fixed
assets
107,817
(43,063)
{64,754)
General funds
General Funds
152.486
888,204
(849,733)
64,754
629
256,340
Total
Unrestricted
funds
260,303
888,204
(892.796)
629
256,340
Restrlcted
funds
Norfolk &
Waveney
Integrated Care
Board (ICB)
The National
Lottery
Community
Fund - Cuppa
Care Project
Alan Boswell
Group
Charitable Trust
Norfolk
Community
Foundation -
NHS Charities
Together
Norfolk and
Waveney
Community
Voices
39,166
(39,166)
35,235
(17,618)
17,617
10,000
{5,000)
5.000
2,070
12,422
(14,492)
6,910
(6,910}
Page 38

NORFOLK DEAF ASSOCIATION (NDA)
{A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
17. Statem8nt of funds (continued)
Statement of funds - current year (continued)
Balanc8 at
31 March
2024
Balance at 1
Aprll 2023
Transfers
Inlout
Gainsl
(Losses)
Income Expenditure
Norfolk
Community
Foundation -
Saracen's
Norfolk Fund
Norfolk
Community
Foundation -
REND Project
RC Snelling
Charitable Trust
The D'OWY Carte
Charilable Trust
The Clan Trust
Paul Bassham
Charitable Trust
The Lady Hind
Trust
5.000
{5.000)
1.818
4.913
{6,731)
4,000
{4,000)
3,500
2,000
(1,167)
{2,000)
2,333
2,000
(2,000)
2,000
(2,000)
The Mickleham
Trust
Lord Cazens-
Hardy Charitable
Trust
The John Jarrold
Trust
The Mr & Mrs
Philip Rackham
Charitable Trust
Rotary Club
Norwich
The National
Lottery
Community
Fund - Hearing
Support Service
Other Cuppa
Care restricted
funds
Other restricted
funds
2,000
(2,000)
1,000
(1,000)
1,000
(1,000}
500
(500)
11,206
(11,206)
6,039
(6,039)
4,016
(4,016)
8,083
(8,083)
Page 39

NORFOLK DEAF ASSOCIATION {NDA)
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
17. Statement of funds {continuad)
Statement of funds - Current year (contlnued)
Balance at
31 March
2024
Balance at 1
Aprll 2023
Transfers
inlout
Galnsl
(Losses)
Income Expendlture
33,232
131,646
(139,928)
24,950
Balance at
31 March
2024
Balance at 1
Aprll 2023
Transfers
Inlout
Gainsl
(Loss•s)
Income Expendlture
Total of funds
293,535
1,019,850 (1,032,724)
629
281,290
Page 40

NORFOLK DEAF ASSOCIATION (NDA)
(A company Ilmlted by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
17. Statement of funds {contlnuod)
Norfolk & Waveney Integrated Care Board (ICB) funding Is used towards providing advice and a hearing
support service for NHS hearing aid users throughout Norfolk and for working with organisations who
refer newly diagnosed hearing aid users to the Chariiy.
The National Lottery Community Fund first payment of a five-year funding toward the Cuppa Care
Project operational costs.
Alan Boswell Group Charitable Trust funds are used towards the salary of Hearing Support Service
worker.
The Norfolk Community Foundation NHS Charities Together Fund funds are used towards the
operational costs of the Cuppa Care Project.
The Norfolk & Waveney Community Voices funds are used towards the delivery of Communty Vol￿S
Project.
The Norfolk Community Foundation Saracen's Norfolk Fund funds are used towards the salary of
Hearing Support Service worker.
The Norfolk Community Foundation REND project funds are used towards the delivery of REND Project.
The R C Sn811ing Charitable Trust funds were used towards the purchase and conversion of the vehic18
for the Cuppa Car8 Project,
The D'oyly Carte Charitable Trust funds are used lowards the delivery of the Hearing Support Service.
The Clan Trust funds were used towards the purchase and conversion of the vehicle for the Cuppa Care
Project.
The Paul Bassham Charitable Trust funds are used towards the Cost of delivertng the Hearing Support
Service.
The Lady Hind Trust funds are used towards the cost of the Hearing Support Service mobile clinic.
The Mickleham Trust funds are used towards the cost of delivering the Hearing Support SeNice.
Lord Cazens-Hardy Charitable Trust funds are used towards the cost of delivering the Hearing Support
Service.
The John Jarrold Trust funds are used towards the delivery of the Cuppa Care Project.
The Mr & Mrs Philip Rackham Charitable Trustfunds are used towards the cost of delivering the Hearing
Support SeNice mobile clinic.
Rotsry Club Norwich provided funding towards the purchase and conversion of the 'Cuppa Care. bus.
The National Lottery Community Fund - the carry forward balance of the last year of a three-year grant
towards the running costs of the Hearing Support Service.
The Other Cuppa Care restricted funds are used towards the operatlonal costs of the Cuppa Care
Project.
Page 41

NORFOLK DEAF ASSOCIATION {NDA)
{A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
17. Statement of funds Icontlnued)
Statement of funds - prlor year
Balance at
31 March
2023
Balance at
l April 2022
Transfers
in/out
Gains/
(Losses)
Income Expenditure
Unrestrlcted
funds
Tangible fixed
assets
107.817
107,817
General funds
General Funds
122,127
664, 635
(524,785) (107,817)
(1,674)
152.486
Total
Unrestricted
funds
122.127
664, 635
(524, 785)
(1,674)
260,303
Restricted
funds
Norfolk &
Waveney
Integrated Care
Board (ICB)
Norfolk
Community
Foundalion -
NHS Charities
Together
Norfolk and
Waveney
Community
Voices
Norfolk
Community
Foundation -
REND Proj8Ct
RC Snelling
Charitable Trust
The Clan Trust
Rolary Club
Norwich
38,270
(38,270)
2,070
24.844
(24,844)
2,070
9.480
(9,480)
3,528
(1,710)
1,818
4,000
5,000
(4.000)
(5,000)
11.206
11,206
Page 42

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guaranlee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
17. Statement of funds {continued)
Statement of funds - prior year {contlnued}
8alan¢e 81
31 March
2023
881ance at
l Apnl 2022
Transfers
in/out
Gains/
(Losses)
Incon7e Expenditure
The National
Lottery
Community
Fund - Hearing
Support SeNice
Other Cuppa
Care restricted
funds
Other restricted
funds
5.574
72,467
(72.002)
6.039
6.016
(2,000)
4,016
34, 750
48,488
(75, 155)
8,083
62, 600
203,093
(232,461)
33,232
88lance 81
31 March
2023
Balance at
l Apnl 2022
Transfers
in/out
Gains/
(Losses)
Income Expenditure
Total of funds
184.727
867. 728
(75T.246)
(1,674)
293,535
Page 43

NORFOLK DEAF ASSOCIATION (NDA)
(A Company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
18. Summary of funds
Summary of funds - curr8nt year
Balance at
31 March
2024
Balance at 1
April 2023
Transfers
Inlout
Gainsl
(Losses)
Income Ex￿ndItUre
Deslgnated
fund5
General funds
Restricted funds
107,817
152,486
33,232
(43.063)
{849,733}
{139,928)
{64,7541
64,754
888.204
131,646
629
256,340
24,950
293,535
1,019,850 (1,032,724)
629
281,290
Summary of funds - prior year
Balance at
31 March
2023
Balan￿ at
1 April 2022
Transfers
inloul
Gains/
(Losses)
Jncome Expenditure
Designated
funds
General funds
Restricted funds
107,817
(107,817)
107,817
152,486
33.232
122.127
62,600
664,635
203,093
(524, 785)
(232.461)
(1,674)
184,727
867. 728
(757,246)
(1,674)
293,535
Page 44

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
19. Analysis of net assets between funds
Analysis of net assets between tunds - current period
Unrestricted Restrlcted
funds
funds
2024
2024
Tolal
funds
2024
Tangible fixed assets
Current assets
Creditors due within one year
76,177
249,432
(69,269)
76,177
274,382
(69,269)
24,950
Total
256,340
24,950
281,290
Analysis of net assets between funds - prior period
Unrestricted
funds
2023
Restricted
funds
2023
Total
ftinds
2023
Tangible fixed assets
Current assets
Cr8ditors due within one year
107,817
211,181
(58,695)
107,817
244.413
(58,695)
33,232
Total
260,303
33.232
293,535
Page 45

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
20.
Reconcffiliation of net movement in funds to net cash flow from operating actlvftles
2024
2023
Net incomelexpendlture for the period {as per Statement of Financial
Activities)
(12,245)
108,808
Adjustments for:
Depreciation charges
Gainsl(losses} on investments
Dividends, interests and rents from investments
Decreasel(increase) in debtors
Increase in creditors
43,063
(629)
(112)
2,005
10,574
30.166
1,674
(522)
(50.404)
32,962
Net cash provided by operating acllvlties
42,656
122.684
21. Analysis of cash and cash equSvalents
2024
2023
Cash in hand
144,440
163,095
Totsl cash and cash equivalents
144,440
163,095
22. Analysls of changes in not debt
Other non-
Cash At 31 March
changes
2024
At 1 Aprll
2023 Cash flows
Cash at bank and in hand
Liquid investments
163,095
607
(18,655)
50,000
144,440
51,236
629
163,702
31,345
629
195,676
Page 46

NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
23. Pension commltments
The Charity operates a defined contribution pension scheme. The assets of the scheme are held
separately from those of the Charity in an independently administered fund.
The pension cost charge represents contributions payable by Ihe Charity to the fund and amounted to
£6,400 (2023 - £4,383).
Contributions totaling £1,241 {2023 - £ni4 were payable to the fvnd at the balance sheet date and are
included in creditors.
24. Operatlng lease commitments
At 31 March 2024 the Charity had commitments to make future minimum lease payments under non-
cancellable operating leases as follows..
2024
2023
Not later than 1 year
Later than 1 year and not later than 5 years
42,330
134,460
35,000
142,917
176,790
177.917
25. Rèlated party transactions
During 2019 one of the Trustee's made an interest free loan to the Charity totallng £10,000. During the
year, the Charity repaid £Nil (2023- £5.000) of the loan. The remaining loan balance at the balance sheet
date is £nil (2023 - £NilJ-
Page 47