Registsr number: 07966408 Charity numbor: 1140883 HEAR FOR NIRFQL is the operating name of N))A Th Norfolk O•afAsocltlon Supporting people with hearing loss and related conditions NORFOLK DEAF ASSOCIATION (NDA) (A company limited by guarantee) UNAUDITED TRUSTEES, REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022
NORFOLK DEAF ASSOCIATION INDAI (A company Ilmlted by guarant•8) CONTENTS Pag8 Reference and admini6tratlve detalls of the Charlty, Its Trnstee$ and advisers Trusloos. roport Ind&pendgnt oxaminerf5 report Slatement of flnanclal artivities 2-16 17 18 8alanGo $h•èt 19-20 Notes to the flnanclal statements 21-37
NORFOLK DEAF ASSOCIATION {NDA) IA company Ilmlt•d by guaranta•l REFERENCE AND ADMINISTRATIVE DETAILS OF THE CHARITY, ITS TRUSTEES AND ADVISERS FOR THE YEAR ENDED 31 IAARCH 2022 Trt4•s P R Prinsley. Chair C l M I C Cant, Vice ChaSr D J Buller, Treasurer (rèsigned 27 November 2021) R Moale, Treasurer lappointe(128 March 20221 S R Chalmers JSLHirst Dr J E Fitzgerald M J Steward (resigned 3 January 20221 Dr M J Platt {appointed 12 August 2021) R Cadman lappoinled 25 November 20211 Compèny reglstered numbgr 07966408 Ch8rlty reglst•rnd number 1146883 Reglstered office 14 Meridian Way N¢)Twich Norfolk NR7 OTA Patron Sir Richard Jewson KCVO JP Chief executive officer A Derrett A¢eountants MA Partners LLP Chartered Accountants 7 The Close Norwich Norfolk NR14DJ Bankers Santander UK plc Bridle Road Boolle Mer5eyside L30 4GB Sollcltors Cozens-Hardy LLP Castl6 Chambers Opie Street NoNich Norfolk NR13DP Page 1
NORFOLK DEAF ASSOCIATION INDAI {A Company limited by guarantso) TRUSTEES. REPORT FOR THE YEAR ENDED 31 MARCH 2022 The Trustees presgnt th8ir annual report together with the financial slalemenls of the Norfolk Deaf Assoclab'on (NDA) for the year l April 2021 10 31 March 2022. The Annual report serves the purposes of both a Trustees, report and a directors, report under company law. The Twslees confirm that the Annual report and financial statements of the charitsble company compty with the current statutory requirem&nls. the requirements of tho charitable company's gov8ming document and tho provisions of the Ststemenl of Recomrnended Practice (SORPI applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS102). Slnce the Charty qualifies as Small under section 382 of the Companles Act 2006, the Strategic report requlred of medium and large companies under the Companles Act 2¢J06 {Slroteglc Report and DlreGlors' Report) Regulations 2013 has been omitted. Referenco and adminiStrnti d•tall$ The Norfolk Deaf Association INDAJ is a charllable company founded in 1898 and first registered with the Charity Commission in 1962. In February 2012 NDA regist@r as a Company Limited by Guarantee and. 05 a ConSequere. re-registered wrth the Charity Commission in April 2012. The Charitys goveming documents are the Memorandum and Articles of Association. In July 2020, following the approval from the Charity Commission. NDA began lo oporalg under the working name of Hear for Norfolk. The address of the registered office is as shown on the first pag8. Details of the TrusleeslDirector8, the Patron, senior executive staff and principal professional advisers are also giv6n on the fiist page. Norfolk Deaf Assoclatlon (NDA) Objects The Norfolk Deaf Association's charitab18 obj8Cts are-. "To relleve and assist Deaf and hard-of-hearfng people In the mitigation of the effects of whole or partial lack or defect in hearing or speech or ly)th. To improve the quality of lrfe and relleve the needs of persons with all degre8s of hearing loss or hearing related issues by providing items, support, activities or facilities in the interests of soaal welfare. desi9ned to improve their condition of lrfe. (extCt from NDA'S Memorandum and ArtiGles of Assoclationl Structurap govomanco and management a. Constitution Norfolk Deaf Association (NDA) is rogislered as a charitablè IxJmpany limited by guarantee Ond was sel up by a Memorandum ofAssociation. b. Methods of appolntm•nt or •lection of Trustees The management of the Charity is the responsibility of the Twstses who are elected and ctroptgd undgr the terms of the Memrandum of Assoclatlon. Page 2
NORFOLK DEAF ASSOCIATION {NDAI IA Company limited by guaranl¢•l TRUSTEES. REPORT ICONTINUEDI FOR THE YEAR ENDED 31 MARCH 2022 Structure¥ govemanco and management (¢ontinu•dl c. Organisational structure and d•cl$lon-maklng pollcles Thè Trustegs of NDA have the ov8rall r8StKJnsibility for the governarKe and stratggic direction of the Charity. Truslaes arg either elected or COwOPted to the Board and can stand for releclion. The Board of Trustees currently consists of eight TrusteeslDirectors and has three officers (Chairman, Vice-Chaim)an and Honorary Treasurer)- The Board of Trustees meets quartedy and reviews strategy and perforrnance, and monitors implementation plans and budgets. In line with the requirements ol the governing document Trustees also organise an Annual General Meeting 8t which 8CtionS take place and resolLrtlons are passed. In beiween the maln Board of Trustees meetings. the Chief Execulive has r8gular communications with the Chaifman and the Treasurer. On a day-to-day basis the organisatNJn is managed by the Chief Executive, who has the overall responsibility for strategic plannlng and operational management, human and financial resources, seNlce (iellvery, quality control and fundraising. The Chief Executive has extensive experience and expertise in leading third sector organisations. business Iransfomalh)n, change management. organisation81 developm8nt and professional fundraising. d. Policie$ adopted for the Induction and training of Tru8t•es New Trustees are recruited based on the skills and gxperlise that have been idonlified as required to effectively govem the Charity. An open recruilmenl process, as w911 as targetetl approach, is used wh8n r8cruiting new Trustees. Inlereslgd candidates are asked lo submit Ihgir CV and a statement about why they wsh to join the Board. what particular skills they will bring and what conlribulion to the Board and the Charity they can make. There is a formal Interview with the Chairman. the Treasurer and the Chief Executive. The candidates are also given the opportunity to visit some of the seNices and attend one or hvo Board meetings before making the final commitment. The current Trustee5 are familiar with the work of the organisation, as th8 majority of them have been involved with the Ghality for a number of years. A skills audit of individual Trustees undertaken on a regular basis and the findings inform the future recruitment to the Board. A Trustee induction pack is in pla, which i% given to all newly recruited Trustees. The pack includes various Charity Cornrnission publications. published accounts. financial pro(dure$, risk assessment documents, the current business plan. workirwJ budget. roles and responsibitity of a Ttee and the Board, and the Memorandum and Articles. The Chaiman of the Board of Truste8s and the Chief Executive meet with ngw Trustees to cover.. The obligations of Trustee Board members The main documents that set out the $trategicloperali)n81 framework for the Charity Resources and the current financial position Future plans and objectives An overvlew of the work of the organi88lion and staff team Trustees are gn¢ouiaged lo attend training s8ssions to develop their skills and knowledge. The Tnjslees adopted the Charty Commission's Chority Governance Code 2017. Page 3
NORFOLK DEAF ASSOCIATION {NDAI (A company Ilmltsd by guarant•e) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 structure. gov0rnan¢g and management l¢ontlnued) e. Risk management The Board 15 responsibl6 for the management of the risks faced by the Charity. Detailed consideration of the risks is delegated to the Chief Executive. Risks are Identifd. assessed and controls established throughout the year. A forma5 review of the Charity's risk management processes is undertaken on an annual basis and risks are roviewed on a rolling cycb. The key conlroEs used by the Charity include: Strateglc planning, budgeting. and management accountlng Organisational and governan structure and lines of reporting Fomial written policies, which are reviewed regularty Hierarchical authori53tion and approval tevels Regular assessments of risk al board meetings Fomial agenda for trustees, board activity Through the risk management processes established for the Charity. the Trustees are satisfied that the rnajor risks identified have been adequately mitigated where necessary. It is regnised that systems can only provide reasonable but not absolutg assurance that Iviajor risks have been adequately managed. Obl•¢tivos and actlvltles a. Our Vision and Mlsslon Our vision Is lo continue lo be a provider of high gvality and reliable services for people with hearirbg loss and related conditK)ns, delivered by a team of experienced, knowl8dgeable, and professlonal stsff and volunteers. We are dedicated lo improving the emotional wellbeing. communication, and the overall quality of life of people with hearing loss and related condhions. This Is achieved by providing Practical and emotional support, aural care, hearing aid maintenance, hearing bss awarenoss training, and infomiatson on hearing loss and other related conditions. We are true lo our values and they are al the heart of everything we do. Inclusfvlty- we believe and making our services availabla and accessible to anyone who needs them. We believ8 in staff having the ownership of the servKes provide and be empowered to proactively make improvements in their orea$ of work. Integrtty - we believe in treating peopl8 with respect, being open, honest and trusiworthy. We belleve In transparency, accountability. recognising our limitations and in strict adhèrence lo confidentiality. Responslvene$s- we believe in a safe, timety, effective, efficiont and flexible modus operandi. W8 believe in responéin9 promptly to the changes in need of our service users, as w811 as the changes required within the organisalion lo ensure we maintain a high-quality provision. R•sourcefulness- we believe ln finding effective solutions lo sofve problems, in assessing the r)eed lo enable us ff nd 'a way to help,. We believe In planning In accordan wth resources available, working as a team and in a Gollaborativ& way with olher organisalions. Page 4
NORFOLK DEAF ASSOCIATION (NDA) (A company Ilmltod by guarantee) TRUSTEES. REPORT ICONTINUEDI FOR THE YEAR ENDED 31 MARCH 2022 ObJo¢tiv¢s and actlvltlo$ {continued} b. Maln activities undertaken to further the Charity's purs)oses for the publlc benefit The Trustees confirm that they have complied with their duty in section 4 Of the Charities Act 2011 to have due regard to the public benefit guidance used by the Charity Commission for England and Wales. The Truslge$ further confirm that the activities of the Charity are carried out, In Ilne with its objects, for the public benefit. The Charity's main objectNe for the public benefit Is.. To provlde provlding practlcal and emotional support. aural care, hearlng aid maintenance, hearlng k)ss awarenes5 training, and information on hearing Ioss and other relalad conditions lo people with 011 degrees of hearing loss In Norfolk. The Charity athieves this obi8cfive by delivering the foll¢)wing services.. Hearfng Support Service the alm of thSs service is to offer assistsnce to users of NHS hearing aids by providing emotional support, routine maintenance of their hgaring aids. advising on their use, communication laclics and thè available assistiv8 lislening devices. We deliver this seryice by reaching our service usèrs through home visiting, community-based clinics, and a mobile clinic. This outreach support service is managed and administered by a small team of paid staff and delivered across Norfolk by a team of w811-Irained and dedicated volunteers. As part of this service, we offer the E•r Otoscopy cllnlc, whlch is aimed al screening individuals for the presence of ear wax. Aural Care S¢pil¢o - is aimed al improving the quality of life for people who are affected by excessive ear wax. We offer the Aural Care Service {ear wax removal clinics using suction under magnification ar¢d. if required, manval inslrumentsl. delivered Irom easlly accessible. purpose-built clinic rotsms at our premises on Meridian Way, Norwich and through our Mobile Ear Care Clinic. The setvice Is run by a team of professionally trained and experienced Aural Care Practitioners. are regislereé nurses and have completed a speciallst aural care training. The 'Cuppa Carè. Prolect - ¢)ffers emotional, wellbeing and pra¢ti¢al support, information and advice to Members of the communty who might experi8nce loneliness or isolation or who might require specialist Support or aévice. This service is led by Hear for Norfolk and delve In partnership with local specialist organisations.. Vision Norfolk, Hear for Norfolk. Age UK Norwich, Norfolk & Waveney Mind, the Wellbeing Service, Norfolk CAB. Age UK Norfolk and Norfolk LGBT+ Project. NHS H8arfng Tèst and Hearlng Ald Flttlng Services - audiologists Irom th8 Norfolk and Norwich University Hospital {NNUHI provide he8ring assessmenls and the full range of stsndard NHS hearing and fitting services frorn the NDA'S offic88, five days a week btheen 9am and 5pm. The service is available without visiting the hospitsl and provides an easily accessib, community based, non-hospital enviionmenl. Medical Praclic*s' praclilioners can refer to this service through the Choos6 & Book facility. Hoaring Loss Awareness Tralnlng our training aims to increase the awareness and understanding of the challenges tsc9d by people with all dre&S of hgaring loss in the workplace. education and in social settings. The tfaining is doliv8r8d face-to-face as w811 as online, enablin9 US to meet the needs of different organisaligns and Sndividuals. Page 5
NORFOLK DEAF ASSOCIATION INDAI (A cornpany Ilmlted by guarante8) TRUSTEES. REPORT ICONTINUEDI FOR THE YEAR ENDED 31 MARCH 2022 AChIements and p•rfonnance a. Revlew of actmtles Organisatlonal l•val Throughout the year the Trustees have monitored the implemonlation of the obieetives sèt for the year through the Chiel Executive's report al the Board meetings. The Trustees are pleased to reK*)rt that the servlGe delivery objectives set for the year have been achieved, despite the ongoing challenges caused by the pandemlc. The Trustees are very pleased lo report that thg organisation continued to deliver its seNices to Peop across Norfolk throughoul the Covid-19 crisis, due to having a robust business continuity plan in place, a strong and professional team. a range of outreach and mobile seNi¢es and the additional funds se¢ure(I during the year. This ¢ombinatK)n enabled the organisation to reliable conUnue th the delivery of ils services based on the adaplallons implemented during the fifst year of the p8ndemic. We are delighled to report that with a generous support from thg Ggoffrey Walling Charity, the Clan Trust, Norfolk Community Foundation Transforming Community Fund and the NHS Charities Together Fund. the Martin Laing Foundats'on, the R Snelling Charitable Trust and donations by the members of the Rotary Club of Norwich. we raised the required capitsl and. revenue funds for the 'Cuppa Care. Project, enabling us to purchase and convert the 'Cuppa C8re' bus and begin the delivery of the project in July 2021 on a part-time basis initially, taking our multi4iwplinary 8UPPOrt across rural communities in Norfolk. Duncan Baker, Ncyth Norfolk MP who officially 'launched' the 'Cuppa Care, project sa. "Loneliness and isolation is a real problem in our rural communitses. and il has been exacèrbated by the pandemic. Given that North Norfolk has a particularly older population, l am realty keen to help the 'Cuppa Care, and anything we can do lo ensure our older citizen$ do not feel that there Isn't a frlendly helping hand there for them." Based on idèntified need toward the end of the financial year we have developed and began to run Otoscopy Cllnics. which are aimed at screening peoplg for prasenc8 of ear wax and referring them for treatment if r8quirgd. The clinics ar& ron by volunteers wl)o have clinical training and experience (doctors. ftueS and audiologistsl. We are very pleased to report that following a procurement and lenderlng process we have been selgGted as one of the providers of Age Related Hearing Loss Services Ihearing assessment and hearing aids fitting for patients age 50+1 under arb AQP conlract with Norlolk & Waven&y CCG (Central Localityl- The announcement was made in March 2022, with th8 contract commencement on the 1st July 2022. This development also addresses the findings and recommendations from the independent evaluation cairied out by University of East Anglia (UEAI during this financial year. More details within the Hearing Support Service report below. As in the previws year, despite the tough operallonal and funding environment. where many funders redirected thelr fundlng towards the Servi directly delivering Covid-related servicgs, w8 still managed lo successfvlly se¢ure an encouraging level of fvndraising incorne, with funds secured from individual donors, trusts and foundations. together with contracts with the Norfolk and Waveney CCG and the Norfolk and Norwich Universty Hospital. The second grant year of the National Lottery Comwnunity Fund award has been received. out of the pledged three-year £217,401 total grant towards our Hearing Support ServSce. We also en suctessful with retslnlng our contrdct with the Norfolk and Waver¢ey CCG for thg Aural Care Service in the South and the North of the county, and extended 11 lo the West, and renewed our contract with James P8get University Hospitsl for the same servic8. These expansions have provided financial security and also enabled us lo position our Charity as the key provider of communty aural care and he8rlng support services in the County. In eady Msrch 2022 Ihe staff team carried oul a vIeW of the 2021- 2024 Business Plan, the finding of which Pag8 6
NORFOLK DEAF ASSOCIATION INDAI IA company limited by guarantee) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 Achigvements and p•rformanco l¢ontinu•d> have been reported lo and discussed by the Board of Trustees at thelr March me8ting. The key objectives and priorities for 2022123 finanal year have been agreed as part of these meetings. A summary of these objective an be found in the 'Plans for the futur8 S8Ction' of this report. SeNlcas Hearlng Support S8rvice The Hearlng Support servi IHSSI Is delSvered across Norfolk by a small team of part-lime staff. and a tearn of well trained and dedicated volunteers. vi8 home visitlng, communty-based and mobile cllnics, over the phon8 & online and via the postsl service. We are extromely proud that throughout the Covid-19 pandemic. and with the ch811eng8s Il proceeded lo bring. alongside the ¢ons8quenl increase in costs for running the service due to required adaptations lo the service delivery model. we continued to deliver this seNice aThJ have been, and continuè to be, a reliable and accessible support organisalion for many service users. Hearing aid maintenance provided by our HSS is absolutely necessary for hearing aid users, as hearing aid omponenls such as tub8s, domes, moulds and batteries deterioral& wilh use and need gUlar main18nance or rgplacemenl to keep the hearing alé effective. HSS support is essential to continued and regular use of hearing aids. The majority of our seNi¢e users are not able to undertake th8 8elf-maintenanc8 du@ to age ralated dexterity or m8mory issues. Du8 to the ongoing pandemic the number of volunteers w¢xking wthin tho service remained al the average 22. however we have recruited and traingd another 4 volunteers at the end of the financial year. This hlghly accessible outreach support setvice offers assistance lo usws of NHS hearing aids and works In partnershbp wlh the Audiokjgy departments al the Norfolk and Norwich University Hospital, Cromer Hospital. James Pagel University Hospitsl, West Suffolk Hospllal, Queen Ellzabeth Hospital. Scrivens. Specsavers and the Outside Clinic. Referrals to Ihis service come from the aforementioned Audiology providers, Adult Social SeNices, Residential & Nursing Hom&s, Shell¥rod Housing, relatives and 5elf-iefertals. OUT Hearing Support Service supports 8 large proportion of the elderly population of Norfolk. A big percentage of this eohort are experiencing hearing loss by virtue of ageing,?but they are also affected by other issues such as IDneliness. isolation, ill heatth, mobility issues and challenges?wilh aCsS to services due to the rurality of our county. Rural and coastal areas of Norfolk expeTience challenges with their infrastructure, with many residential areas lacking reliable public transport and awess to services. We do our best lo lake our seryices into the community to ensure equal access. To measure the outcomes we achieve for our servicè users, we provide them by post with an Outcomes Measuring Questionnaire (OMQ), which apart from collecting data on the qualty of our service arKI the improvements we could mak6, is designed to assess and measure the softer Outcomes. During Ihe year we sent out 426 queslionnaires to people %tho a$sed the Hearing Support Service in 2021122 and received back 241 completed questionnaires, wth a return rate of 56.60/.. The OMQ consists of 25 probing quesllons. The responses from a few of Ihose qUeStn$ are high1hled below.. "What drfferen has our support mad8 lo your abilily to use your Hearing Aids?" _ 82.3Vkn reported a Big drfference, 12.50/&- Some difference, 1.0% - Little drfference and 4.2Vo - No difference. What difference has our support made lo ebi7ty lo communicat87"_ 65.9% reported a Big difference, 24.5°/o - Some drfterence, 2.20h _ Little difference and 7.4Y.- No difference. Page 7
NORFOLK DEAF ASSOCIATION (NDA) IA Company limltsd by guarantee) TRUSTEES. REPORT ICONTINUEDI FOR THE YEAR ENDED 31 MARCH 2022 Achlevoments anql perforniance (continued) "Whol difference has our support madg to you f891ing less lonely and Isolated?. _ 47.7Yo reported a B*3 dIfferer&, 172°kn- Some difference. 12.6Q/ts - Little difference and 22.5% - No difference. °Whal differ8nc8 has our support made to your confnCe and self-esleem7" _ 55.3% reported a Big difference, 16.7°k- Some dIfferere, 9.60A - Little difference and 18.4Vo- No differenee. "Wh81 deTre h8S ¢)ur support made to you to remèin 8clive?' _ 57.7% reported a Big drfferenGe. _ Some drflerence, 6.9Yo- Little difference and 15.4Q/• - No difference. "Whal difference has oursupport mado lo your wellbeing and the oveTrll quality oflife?"_ 65.6% reported a Big difference, 20.90/. - Some difference, 5.4°kn - Litt18 difference and 8.1•A . No drfference. Page 8
NORFOLK DEAF ASSOCIATION INDAI (A Company Ilmlted by guarante•} TRUSTEES, REPORT ICONTINUEDI FOR THE YEAR ENDED 31 MARCH 2022 A¢hlevemonts and perfofflianco lconlinugd) ow import8nl do you rato tho support we pde?. In addition lo usir¥J the OMQ to InItOr and evaluate our Hearing Support Service in 2021, as mentioned earlier, we have commissioned the Univertily of East Anglia to Garry out an gxternal evaluation of this service. The full report is very complimentsry and has been published on our website, and below is a summary of the concluding remarks: "Th& evaluation has shown that the s&Nlces pmvided by Hoor for Norfolk are valuable to people with heanng loss in Norfolk. Wilhout the support to maintain hearing aids, serrice Use folt they would experienc8 much ducfjd quality of life and mental wellbeing. Hear for Norfolk and the NHS afft the preferred pmwd8rs k>r hearing assessments. equiprnent. 8nd mainfenance for different re8SOt)s. Indep&ndent prOver$ did not have 817y SUPPOrt from InterviewrtIp8nlS because ofpoorservice andpolential hpafth risk& Hgor for Norfolk alfftady )Vls a large gap in $errice need for people wfh hgarrng loss bul thefft ware som8 sugg8slion$ lo fiirther develop seryicas. On8 sugg8slion was for Hear for Norfolk to strengthen its partnership with Ihe NHS and gain funding for hearing assessments, hearing aid provision and wax Rmoval. Other siigg8slions We for the full restoration and extension of mobile seNices around Norfolk, developmenl of psyGhologic818nd befriending services, restore the swwce to try new assistive listening dgvlces, and further advertl8e the s8Nic8s pmvided by Hear for Norfolk. The person-centred Gare provKled by H&ar for Norfolk is what sets it 8rt from other pn)viders of se1viS for people wilh hearing loss, however, to develop and extend existing services would requir8 con$ideratt'on of need and extr8 funding.. Page 9
NORFOLK DEAF ASSOCIATION INDAI {A company limitod by guarantso) TRUSTEES, REPORT (CONTINUED} FOR THE YEAR ENDED 31 MARCH 2022 Achi•v8m8nts and performance Iconllnuedl All participants in the UEA evaluation found Iha vdunt6ers and staff at Hear for Norfolk were very helpfvl. thoughtful. and considerate". Well, they gave me got •oViee how to place It fftearing ald] In, which basiGalty slK)uld appre¢i8te when your new lo it. il Is 8 bit of a fiddle, they were verypotienl with things like that. Quietly wo$ away in the bark the lorp$opl8 like me keeping us. ke&ping ourhearing effiCnt." Durin9 the year ended 31 March 2022 HSS supported 3,137 people though 3.321 appointments, of which 267 r8C8ived a home vi5111285 appointments), 2.06712,211 appointments} were seen 8t a coMmunityaSed clinlc and 803 (8251 were helped on the mobile clinlc. We estimate that we supported an additional 1,500 people over the phone or e-mail wilh advi, inforniation or help with aCSSIng services provided by audiology OT other healthcare providers. 1.293 new people joined Ihis service during the year. Aurnl Care S•Fvke The Aural Care SeNice continued to develop, with our contract with the Norfolk & Waveney CCG being fiJrther extended enabling us to accèpt referrals from medical practi$ in Ihe West of Norfolk. The tract James Pagel University Hospital has been renewed for another y&ar. Both developments required us to increase the nursing capacrty for the service. During the financial year we have been able to deliver a totsl of 6,990 aural e2re appolntmenls. Of those. 5.315 appointments were attended by patients that have been referred by their GP. 1.059 appointments attended by fee-paying palienls and 619 appointments attended by patients referred to us by Jamès Paget Universty Hospital. In addition, we havo treat8d 17 patients in 5 care homes and 17 patients via domiciliary visits. All patlenls accesslng our Aural Care Service are issued with posl-procadurft qLwtionnaire that seeks to measure their satisfaction against a number of indicators regarding the care and quality of the setvicg received. Below is a summary of the responses receSved from 2,488 patients who ctrmpleled the form. Patlents are asked to agree or disagree with a sel of slalements: Page 10
NORFOLK DEAF ASSOCIATION INDAI IA company Ilmlt•d by guarantse) TRUSTEES. REPORT ICONTINUEDI FOR THE YEAR ENDED 31 MARCH 2022 Achlevements and p•rformance (contiTruedl All patients accesslng our Aural Care Service are issued with post-procedure questlonnalre that s88ks to measure their satisfaction against a number of indicators regarding the Gare and quality of the service received. Below Is a summary of the respo9$ re¢eived from 2,488 patients compleled th8 fomi. Patients are asked to agre¢ or disagree with a sel of stslem8nts'. • •""s•gfftt •Strv.y & Jtr. te i- è th. &5 g .èh +wr.¢'.iaL., -tr ir)ed 01 Page 11
NORFOLK DEAF ASSOCIATION {NDAI (A company Ilmltsd by guarantee) TRUSTEES, REPORT {CONTINUED} FOR THE YEAR ENDED 31 MARCH 2022 A¢hlevemonts and performance {¢onllnuedl Many patients suppcwted their answers with additional eommènts. a few of which are examplgd bgI)w'. Very Gralefvl. Thank you allw much forpmviding such a great serwc8." Trnkyou. I have recommended you several timesP °R8811y exc8llent- Really happy- will derltelYeC0Mmend.' "Pleased 1h seN1. safety. effedlveness and courtgsy. Thank you very much." "Everyone here are always so fiiendly. very well ran, so glad I found this serrice." rgatn70nt andlgvel ofcare pmvided was eXlIent- very fiigndly staff.. .1 would not howtate lo use this serwce again. Staff wer8 very polite and caring 8nd infom?8tlv8. A bnlliant seNice. Thankyoul. 'Cuppa Care. Projecl We bggan delivering the pilot of this service in July 2021 on a part-time basis and in partnership wth a number of local charili8s. namely the Rotary Club of Norwich, Vision Norfolk. Age UK Norwlch, Norfolk LGBT+ Project. Norfolk & Waveney Mind. Norfolk CAB and Age UK Norfolk. Between Juty 2021 and end of Mar¢h 2022 131 sesslons have been delivered across Norfolk. At these sessions we supported 124 service users who re¢gived help but decllned to provide Ih8ir personal details. Additional 177 sgrvice users have been supported through 227 contacts who provided their data and are entered on the project reporting portal. Totsl number of service users supported durlng the pertod was 301. This number does not include by-passers who picked up infomationAe8flets ant1 enqulred about the project. In Febwary 2022 we intriKluced a service user feedback form for the project and received 17 responses within the last month of the financial year. Service users we askeii lo agree or disagree with a series of statemenks that help us identify the difference our support is making and provide further information regarding the difference our support m8kes. I Please tick lh¢ answers thai lil ctosest lo IK*W you feel and W¥iie as much thYdiliOn Inlorffl4tion as you Can. Thènk you very ftwchl orte C¥pp•C•tv Page 12
NORFOLK DEAF ASSOCIATION INDAI IA company limitgd by guarantee) TRUSTEES. REPORT (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 Achievements and perfornian¢o {¢ontinuod) •rllll•Ai flrtt Ilm• ¢•Thv•Thl•n brllllant great difference lot•ldlff• ¥1•nt Mrvk• ur• •tt•ntion lthnMII• 4trthr•rte• with my htiring ltyt •1 h•ul• h••pitlA •nd 4P ronc• IA•r¥•ll•us loi my h••rkn• Blg dlfference p•non brlOl•Di H*1p •norniously Excellent oThdwfvl Hearfng Loss Awareness Training We have been able to provide the training f8ce to face and onfine to Norfolk thnty Council Adutt Learning Team. Norwich Treat Royal and a number of Medical Practices across Norfolk. A total of 11 courses have been deliv9red during the year. Below are som8 feedback received from the course p8rticipanl$.' "Excellent trainer. great delivery ond knowledg8." 'Really gnjoygd the rol8 play, well presented course.. "Engaging, infomiative and covered all bases. Thank you!. 'Fantaslic expknalion. I now have a much better understanding of the subject." Page 13
NORFOLK DEAF ASSOCIATION (NDA) (A Company Ilmited by guarantee TRUSTEES. REPORT {CONTINUED} FOR THE YEAR ENDED 31 MARCH 2022 A¢hlevemgnts and perfomian¢e (continued) b. Employees and voluntoers Th& TnJslees would like to pay tribute lo th8 small team of paid staff for their work, prof8SSIDnalism. and commitmgnl and equally to all the volunteers vthos8 help is essenlial and invaluable In the delivery of the Hearing Support Servicè and the Otoscopy Clinic. The Trustees acknowledge the difficult times faced durlng the year due lo challenges caused by the pandemic 2nd the substantially increased demand and pressure on the services and on staff capacity, and are very aPprlatiVe to all staff and volunteers wh) have given their uimosl to ensure that services continue to be maintsined at a high quality and that Hear for Norfolk continues lo be a reliable org8nisalion and able to reach the most vulnerable in our county. The Trustees would also like lo thank all our members and the Friends of NDA for their conlinu8d support and commitment. ¢. Plans for the fLrtUTO Our main plans for the coming finanlyal year are: Mobilise the Adult Audiology S6rvic8. Further Increase the stsff caparAly and add additional community-based clinics, to achi8ve an increase in the numbar of appointments and reduce the waiting time for the Aural Care Service clinics across Norfolk. Retain the Aural Care Service Contracts Mth Norfolk & Waveney CCG and James Pagel University Hospitsl. Increase the reach of our Hearing Suppx)rt SeNlce. by addlng addlonal community-based and mobile clinlcs. and reach more care homes. Recruit and train additional volunteers for the Hearing Support Service and the Otoscopy Clinics. Maintain the positive working relationshlps with the Norfolk & Waveney Clinical Commissioning Group, Audiology Departments at the local hospitals and other provlders of NHS funded Audiology Services. Ful implement the Cuppa Care Projed. Proactively promote the Hearing Loss Awareness Training to care homes, medlcal practices and othgr community organisations. Bid for the AQP Ear Clearance contract for Norfolk when Norfolk & Waveney CCG publishes the tender. 10. Focus resour¢&s on raising revenue funds from Trusts and Foundations. indniidual donors. commercial organisations and Fri6nds of NDA. Review the feasibility of the Tinnitus Support Group. 12. Explore further Gollaboration wlth other h)cal charities that deliver important and complementary services to Norfolk based cilizerss. Financlal revSew . Golng concern After making appropriate enqulrfes. the Trustees have a reasonable expect81ion Ih8t the Charity has adequate resources lo continue in operation81 existence for the foreseeable future. For this reason. they continue lo adopt the going concern basis In preparino the financial stslem8nls. Page 14
NORFOLK DEAF ASSOCIATION {NDAI IA company limit•d by guarantee) TRUSTEES. REPORT ICONTINUEDI FOR THE YEAR ENDED 31 MARCH 2022 b. Re5eTves pollcy Free reserves are unrestricted funds that are freely available to be spent on any of the Charitls objectives. Tangible fixod assets and the connected bank loans are nol included in free reserves as the assets are essential lo the Charitys acliviti8s and thr disposal would adversely impact on its ability to deliver its aims. The minimum level of free reseNes is set by the Board of Trustees on an annual basis and regulady monitored throughout the year. Action will be taken rf actual free reserves fall significantly below the level established. In dgtgmiining the level of free reserves, Truslegs consider Ihe financial impact of the risks facing the Charity. including Ihg loss of in¢ome from partner agencies and voluntary donalion$. and balance the need lo hold suffiuenl reserves to en8bl& the Charity lo.. Continu8 its activili8s wh8n faced with unforesegn circumstances MaximSze expenditure on charitable activities. The policy for 2021122 was lo hold a toryel minlmum level of three months preCted ann1 expendllure. assessed lo be £98.633. with an aspiratlonal target level of six months projected annu81 expenditure in free reserves las éofined by the Charty Commission). The free reserves as at 31 March 2022 were £113.734. For the 2022123 financial year the Trustees aim lo focus their efforts upon building up the free reserves and have a long-term target of £354.399, which represents six months projected running costs. In the meanlime. all efforts will made to secure the current reserves target of three months of projected annual expenditure, Trrthlch is £177,199. Designated fund5 are fund5 set aside by the Twstegs out of unrestricted funds lo fund specific fulure purposes and projeGts. As at 31 March 2022 the Charity h8d d8signaled ftjnds of £nil. As al 31 Mah 2022, the Charity had rgstricled funds of £62.600. Reslrlcted fun¢Js are ftjnds rgceived for undert8king an aclivity specified by the donor when making the gift or may result from the terms of an appeal for funds. Details of th& wslTiCtad funds are given in note 18. Pag• 15
NORFOLK DEAF ASSOCIATION {NDA} (A company Ilmltgd by guarantee) TRUSTEES. REPORT ICONTINUEDI FOR THE YEAR ENDED 31 MARCH 2022 Statement of Trustee$. rg$ponsibilitios The Trustees (who are also the directOTS of the Charity for thè purposes of company lawl are rosponsible for preparing the Trustees. report and the financial statements in accordance wth applicable law and United Kingdom Accounting Stsndards (United Kingdom Generally Accepl&d Accounting Praclicel. Company requires the Trustees to prepare finan¢lal stslements for each financial year. Under mp law, the Tfuslees must not approve the financial ststemen15 unless they are satisfied that they give a true ond fair view of the stale of affairs of the Charity and of ils incoming resources and application of resour, including its income and expendilura, for that period. In preparing these financial ststements, the Trustees are r9quirgd to.. select suitsble accountiThJ policies and then apply them ¢onsislently', observe the methods and principles of the Charities SORP {FRS 1021-, make judgements and accounting estimates that are reasonable and prudent- State whether appli¢abl8 UK Accounting Standards IFRS 102} have bean followed. bJect to any material departurès dlsclosed and explained in the financial statemenl5.' prepare the financial slalements on the going concem basis unless il is inappropriate to presume that the Charity will continue in business. The Twslees arg responsible for keeping adequate accounting records that are sufficient lo show and explain the Charills transactions and disclose with reasonable accuracy at any time the financial position of the Charity and enable them lo ensure that the financial statements cornply wilh the Companies Act 2006. They 8re also responsible for safeguarding the assets of the Charity and hence for taking reasonable steps for the preVentn and detection of fraud and other irregularities. Approved by order of Ihe members of th& board of TNslees and signed on their behalf by.. P R Prinsl8y Data: Page 16
NORFOLK DEAF ASSOCIATION (NDA) (A company Itmited by guarantee) INDEPENDENT EXAMINER'S REPORT FOR THE YEAR ENDED 31 MARCH 2022 Indopenden¢ gxamlngrf¥ Teport to th• Trustees of Norfolk D9af Association {NDAI1lhe Charlty'l I report to the charty Twst8es on my examination of the accounts of the Charity for the year ended 31 March 2022. Re$pon$lbllltles and basis of rèport As the Trustees of the Charity land its directors for the purposes of company law} you are resp)nslble for the preparation of the accounts In accordance wilh the requirements of the Companies Act 20 IYh8 2006 Act'l. Having satisfied mys8lf that th8 acLX)unts of the Charity are not required lo be audited Urer Part 16 of the 2006 Act and are eligible for indepgndenl examination, I r8port in respect of my examination of the Charivs accoun15 carried out under section 145 of the Charities Act 2011 {'Ihe 2011 Acl'l- In Carn9 out my examination I have followed the Directs'ons given by the Charity Commisslon under seclion 14515llbl of the 2011 ACL Independent examlnerfs staternont Since th8 Charity's gross Income ex¢eeded £250.000 your ex8mlner musl be a member of a body listed in section 145 of the 2011 Act. I conflrm that l am qualified to undertake the examinatlon because l am a member of (enter tx)dy here}. whith is one of the listed bodies. I have completed wny examination. l ¢onfirm that no matters have come to my attention in connecti)n wth the examination giving me cause lo beliève.. accounting records were not kept in respect of the Charity as required by seclton 386 of the 2006 kt.. or the accounls do not wird with those records; or the accounts do not compty wth the accounting requlrements of secllon 396 of the 2006 Act other than any requirement that the accounts give a 'true and faiV view whlch is not a matter Considered as part of an independent examination., or the accounts have not been prepared In accordance with the methods and principles of the Ststem8nl of Recommended Practice for accounting and reporting by charf(ies. I have no concems and have come across no other matters In connection with the examination to which attention should be drawn In this report in orijer lo enab a proper understanding of the accounts lo be reached. This report is made solety to th8 Charity's Trustees, as a body, in accordance with Part 4 of the Charities (Accounts and Reports) Regulations 2008. My work has been undertaken so that I might slate to the Charity's Trustees those matters l am required to State lo them in an Independent examinerfs report and for no other purpose. To the fullest extent pemitted by law. I do not accept or assume responsibillty lo anyone olher than the Charity and the Charity's Trustees as a body, for my work or for this report. Signed.. Dated.. 3 August 2022 Mr F M E Shippam Bsc FCA DChA Page 17
NORFOLK DEAF ASSOCIATION {NDAI IA rnpanY Ilmlted by guaranto01 STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 MARCH 2022 Unrostrl¢tèd funds 2022 R•strlct•d funds 2022 Total funds 2022 Total funds 2021 Nate Income from: Donallons. grants and legacies Charilable activities Other tradlng 8Ctivilie$ Investments 37.702 304.470 2,537 79,229 108.737 116,931 413,207 2.S37 907 69,298 255, 144 3.813 884 Total Incomg 345,616 187.966 533.582 329.199 Expendituro on: Ralsing funds Charitable activitles 14,191 301.731 14.191 447,721 t6.921 267,595 145,990 Total expendlture 315,922 145,990 461.912 284.516 Net Income before not golns on Investments Net gains on investments 19,694 277 41.976 71.670 277 44.683 1,258 Net movoment In funds 29.971 41.976 71,947 45,941 ReconcllSatlon of fvnds: Total funds brought foNard Net mov6menl in funds 92.156 29.971 20.624 41.976 112.780 71,947 66,839 45,941 Totsl funds carrled forward 122,127 62,600 184.727 112.780 The Statement of financial activitlgs includes all gains and b)sses recognised in the year. The notes on pages 21 to 37 fom part of Ih8se financial ststements. Page 18
NORFOLK DEAF ASSOCIATION (NDA) {A company limited by guaranttt) REGISTERED NUMBER.. 07966408 BALANCE SHEET AS AT 31 MARCH 2022 2022 2021 Nots Fixed assets TangiLle assets 13 31.627 44.663 31,627 44,663 Current assets Debtors Inveslments Cash al bank and in hand 14 15 30,307 27.960 120,566 19,972 28,203 37,567 178,833 85.742 cdItorS= amounts lalling du8 Wthin one year 16 {25,7331 (17.625) Net current assèts 153.100 68.11T Total assets less current liabilities 184.727 112.780 Total net assets 184.727 112. T80 Charlty funds Restricted funds Unrestricted funds 18 62.600 122.127 20,624 92. 156 18 Totsl funds 184,727 112, 780 Thé Charity was entitled to exemption from audit under section 477 of the Companies Ad 2006. The members have not required the company lo obtain an audit for the year In question in accordanrE with seciion 476 of Companies Act 2006. The Trustees acknowledge their responsibilities for complying wth the requirements of the Act with r8SP8cI to accounting records and preparation of financial statsmenls. The financial statements have been prepared in accordance wlth Ihe provlslons applicable to entities subjèct lo th8 small companies reglme. Tho financial 51atemenls were approved and 8ulhorised for issue ty the Trustees and slgned on thelr behalf by.. Page 19
NORFOLK DEAF ASSOCIATION {NDA> {A company limitod by guarantee) REGISTERED NUMBER: 07966408 BALANCE SHEET (CONTINUED) AS AT 31 MARCH 2022 P R Prinsl•y Date: The notes on pages 21 to 37 fom part of these financial statements. Page 20
NORFOLK DEAF ASSOCIATION (NDA) (A Company limh•d by guaranlee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 G•n•ral Inf¢m)atlon Norfolk Deaf A550ciation is a company limited by guarantee and registered In England and Wales. Ac¢ountlng pollclgs 2.1 Ba$ls of pr8paratlon of flnanclal ststemgnts The financial slalemenls have been prepared in accordance with the Charities SORP IFRS 1021- Accounting and Reporting by Charities= Statement of Recommended Pracli¢e applicable to charities preparing their accounts in acwrd8nce with the Financial Reporting Standard applic8ble in the UK and Republic of IrelarKi IFRS 1021 {effectiVg 1 January 20151, the Fin8nclal Repong Standard applicable in the UK and Republic of Ireland IFRS 1021 and the Companies Act 2006. Norfolk Deaf Assoctalion (NDA) m88ts th8 definition of a public benefit entity under FRS 102. Ass8ts and liabilities are initially recognised at historKal cost or transaction valu8 unless othenmse slated in the relevant accountlng policy. 2.2 Income All income is recognised ortee the Charity has entitl8m8nt to th8 incomè, 11 Is probable that the income will be r8c8nied and the amount C>f income receivable can be measured reliably. The recognition of Income from legacies is dependent on establishing entitlement, the probability of receipt and the ability lo estimats with sufficient accuracy the amount receivable. Evidence of entitlement lo a legacy exists when the Charity has sufficient evidence that a gltt has been left to thern (through knowledge of the existence of a valld wlll and the death of the benefactor) and the eXelOr is satisfled that the woperty in question will nol be required to salisfy daims in the eslale. ReIpl of a legacy must be rec¢4nised when it is probablè that il will be received and the fair value of the amount recèivable. which will generally be the axpecled cash amount to be dislribLbled to the Charity, can be liablY measured. Grants are included in the Statement of )Inancial activities on 8 receivable basis. The balance of income received for specific purposes but not expendet1 during the poriod is shown In the relevant funds on the Balance S1. Where income is received In advance of enli11gmpnt of receipt, its recognltion is deferred and included in Greditors as deferred in¢ome. Wher8 8ntill8menl occurs before income is received, the incom8 is accru8d. Income lax recoverable in relallon to investment income is recognised al the lime th& Investment inc¢Jmè 18 receivabl8. Page 21
NORFOLK DEAF ASSOCIATK>N {NDA} IA Company limit•d by guarantee} NOTES TO TrIE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 A¢countlng policies {conlinued) 2.3 Expenditure Expenditure is recognised onc8 there is a legal or constructive obligation to transfer economic benefit to a third party, il i8 probable Ihal a transfer of econornic benefits will be qUired in settlement and the amount of the obligation can be measurgd reliably. Expendtture is classified by aGb'vity. The costs of each activity are made up of the total of direct costs and shared wtsts. including support costs involved in undertaking each activity- Oirecl costs attributsble lo a single activity are allocated directly to that activity. Shared costs which contribute to more than one activity and support costs which are not attributable lo a single aclivily are apporboned beeen those oclivities on a basis consistent with Ihe use of resour¢es. Expenditure on raising fijnds includes all expenditure incurred by the Charity to raisè funds for ils Charitable purposes and includes costs of all fundraising activits'es events and non-charitable trading. Expenditure on charitable aclivit4es Is incurred on diftctly undertaklng the actSvllles which further the Charity's objectives. as well as any assoclated gJPPOrt costs. All expenditure Is Ineluslve of irrecoverabla VAT. 2.4 Tanglbl• fixed assets and depreciation Tangible fixed assets are initially recognised at cost. After recognition, under thg Cost model, tangible fixed assets are measured at cost less accumulated depreciation and any accumulated impairment losses. All costs incurred lo bring 8 tangible fixed asset into it8 Intended working condition should be induded in thè measurement of cost. Depreciation is charged so as to allocate the cost of tangible fixèd assets less their residual value over their esmated useful lives. using the slraighl-line mglhod. Depreation is providet# on the followng basis.. Plant and machinery IAotor vehicles Computer equipment 25% 25% 25% - 33Vo 2.5 Debtors Trade and other debtors are recognlsed at the settlem8nt amount after any trade dlscount offered. Prepayments are valu8d at the amwnl prepaid nel of any trade discounts due. 2.6 Cash at bank and In hand Cash at bank and in hand Includes cash and short-temi highly liquid investments with a short maturity of three months or 98 from the date of acquisition or openiro of the d8posIt or slmllar account. Page 22
NORFOLK DEAF ASSOCIATION {NDAI IA company limlted by guarantee} NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 A¢countlng pollcies (continued) 2.7 Llabllltles and provl8lon$ Liabilities are )gniSed when there is an ot4igalion at the Balance sheet dale as a result of a past event, il is probable that a transfer of economic benefrt wll be required in settlement. and the amount of the selllemenl can be estimated reliably. Liabilities are recognised at the arrU1 that the Charity anticipates it will pay to settle the debt or the amount it has received as advanced payments for the goods or seNic8s Il must provide. 2.8 Flnanclal in$trum•nt$ The Charity only has financial assets and financial liabili1188 of a kind that qualify as basic financi81 instruments. Basic financial instruments are initially recognised at transaction value and subsequentty measured at their settlemenl value. 2.9 Pensions The Charity oFrates a dèfined contribution pension schem8 and the pension charge repwsenls thg amounts payable by the Charity lo the fund In r&sp8cI of the ygar. 2.10 Fund accounting General ftjnds are unreslricled funds whlch are available use al the discrelKJn of the TrLtstees In furtheratKe of the general objectives of the Charlty and whlch have not been designated for other purposes. Restricted funds ar8 fijnds whlch are to be used in accordance with specific restrictions Impts8ed by donors or which have been raised by the Charity for particular purF¥)ses. The costs of raising and administering such funds are charg8d against the specific fund. The aim and use of each re5triGted fvnd is sel out in the notès to the financial statements. Investment incom&. gains and losses are alkjcated to tho appropriat8 ftJThJ. Page 23
NORFOLK DEAF ASSOCIATION INDA} (A company Ilmltsd by guarants•l NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 Income frorn donations. grants and lega¢le$ Unrostrictod Re$trl¢ted funds funds 2022 2022 Total funds 2022 Donations Legacie5 Grants Corporale support 22,290 1.000 14,250 162 22,290 1,000 93,479 162 79,229 Total 2022 37.702 79.229 116,931 Unrestrictgd funds 2021 Restricted fvnds 2021 Total funds 2021 Donations Legaaes Grants 20,352 8,436 20,352 8,436 40.510 40,510 Total 2027 28,788 40.510 69,298 Pag8 24
NORFOLK DEAF ASSOCIATION {NDA} (A company limlt•d by guarant•el NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 In¢ome from charltable activities Unrnstrl¢tgd Rostrictod funds funds 2022 2022 Total fund$ 2022 Hearing Support Hearing Loss Awane$S Training Aural Care- Norfolk CCG contract Aural Care - James Pag81 Aural Care- Fee Income NNUH Norfolk & Waveney CCG 72,467 72,467 2.300 204,181 34.265 40,000 23,724 36.270 2,300 204,181 34.265 40.000 23.724 36,270 Total 2022 304.470 108,737 413.207 Un$triCted funds 2021 Resti7cled funds 2021 Total funds 2021 Hearing Support Aural Car8- Norfolk CCG contract Aural Caro - Jamos Paget Aural Car&- Feo incorn8 NNUH Norfolk CCGS 72,467 72,467 65.235 16,280 40.t27 24, 771 36.270 65,235 16.280 40.121 24,771 36,270 Total 2027 146,407 708,737 255, 144 Page 25
NORFOLK DEAF ASSOCIATION INDAI IA company limlted by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 Income from other Irading activltl¢s Income from fundralslng 8v6nts UnrestrlGtgd fund$ 2022 Total funds 2022 Total funds 2021 Friends of NDA Miscelkneous ino)me 2,326 211 2,326 211 3.855 18 2.537 2.537 3.873 Investment income Unrostricted funds 2022 Total funds 2022 Tolal funds 2021 Dwidends received 907 907 884 Expondlturo on raising funds Costs of raising voluntary income Unrèstrictsd funds 2022 Total funds 2022 Total fvnds 2021 Expenditure on raK8ing voluntary income Fundraising - NDA wages and salaries 14,069 14,069 16.7T5 746 14,069 14,069 16,921 Page 26
NORFOLK DEAF ASSOCIATION (NDA) (A company limlted by guarantsel NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 Inve5tmenl managemont costs Unrestrictsd funds 2022 Total fund$ 2022 Total fvnds 2021 Investment managem8nl fees 122 122 Analy8h of •yponditurè by aetlvltles Actlvltles undertaken dlredty 2022 Support costs 2022 Totsl tunds 2022 Hearing Support Aural Care- James Pag8t Cuppa Care 130.540 265,683 7,848 32,551 9,764 1,335 163,091 275.447 9.183 404.071 43,650 447,721 Activities und8rtak8n directly 2021 Support cosls 2021 Total funils 2021 Hearing Support Befriending Tinnitus Support Aural Care- James P8gel 96,728 7,235 1,730 t45,421 8, 199 298 41 7,943 104.927 7,533 1.771 153.364 251,114 16,481 267,595 Page 27
NORFOLK DEAF ASSOCIATION (NDA) IA company Ilmlted by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 Analys1$ of expendlturo by aGtlvltlgs {contlnu•d) Analysis of dirnct Gosts Hearing Support B•friending 2022 2022 Tinnitu$ Support Aural Caro 2022 2022 Staff costs Other slaff costs General running expenses Premises Cornputer & IT support Volunteers costs Marketing Legal & Professional Depreuation 43.407 20.136 24,395 27,938 6.121 3,700 1.375 562 2.906 138,763 20,919 48,075 30,590 11.584 14.405 130,540 265.683 Totsl funds 2022 Cuppa Car• 2022 Stsff $ts Other staff costs General running expgnses Premises Computer & IT support Volunteers costs Marketing Legal & Professional Depreciation 4.848 1,149 1.491 187.018 42.204 73.961 58,528 17,807 3.715 2.342 1.125 17,311 162 15 183 7.848 404,071 Page 28
NORFOLK DEAF ASSOCIATION {NDAI IA company Ilmlted by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 Analysls of gxpenditur• by a¢tlvltle$ leontinuèd Analysls of dlroct costs {continuedl Hearing Support Befriending 2021 2021 rinnitus Support AuTrl Ca 2021 2021 Staff costs Other stsff Costs Premises General running expenses Volunteers costs Computer & IT support Legal & Professional Markeling Depreciation 16, 138 17,781 40,505 12,941 2.229 4.035 353 1,028 2,339 1.226 723 651 6T1 56,903 12, 757 23, 788 29,545 233 19 6,813 1,442 689 13,484 2, 100 1,667 96, 728 7.235 1,730 145,421 Total fvnds 2021 Cuppa Cara 2021 staff costs Other staff sts Premises General running expenses Volunteers costs Computer & IT suppc*t Legal & Professional Marketing Dftpreciation 74.720 33,548 65,519 43,252 2.229 11,081 1,814 1.336 17.615 251,114 Page 29
NORFOLK DEAF ASSOCIATION {NDAI {A company limited by guarantefj) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 10. Ind•pondent examlnerfs remunaration 2022 2021 Fees payable lo the Charitys independent examiner for the independent examination of the Charkty's annual accounts 1.975 t,781 11. Staff costs 2022 2021 Wage5 and salaries Social s8CUrity costs Contribution lo defined wntribution pènsion schemes 177.549 6,757 2.712 74,063 187.018 74,866 The average number of persons employed by the Charity during th8 year was as lolkjws: 2022 No. 2021 No. Employees 12 No empk)yee received remuneration amounting to mor8 than £60,000 in either year. 12. Trustg05' Temuneration and expgns During the year, no Trustees received any remuneration or olh¢r benefits (2021- £NILI. During the year ended 31 March 2022, no Trustee expenses have been incurred (2021- £NIL). Page 30
NORFOLK DEAF ASSOCIATION {NDAI IA company Ilmtted by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 13. Tanglble flxgd assets Plant and machlnery Motor v•hi¢l•s Computer equipmelrt Total Cost or valuatlon Al 1 April 2021 Additions DisposaL8 Transfets beh¥een classes 5.579 1.686 86.445 24,997 2,589 (14,320} 339 117.021 4.275 (14,32Ql {3391 Al 31 March 2022 6,926 86.445 13,605 106.976 Dtpreclatlon Al 1 April 2021 Charge for the year On disposals 2,762 1,004 48.270 12,740 21,326 3,567 114,320) 72.358 17,311 (14,320) Al 31 Mar¢h 2022 3.766 61.010 10,573 75.349 Net book valuo Al 31 March 2022 3.160 25,435 3,032 31,627 Al 31 March 2021 2.817 38,IT5 3,671 44,663 14. Debtors 2022 2021 Du8 Within one year Trade debtors Prepayments and accrued income 28,802 1,505 16,391 3,581 30,307 19,972 Page 31
NORFOLK DEAF ASSOCIATION INDAI IA company limlted by guarante•) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 15. Current asset Inv•$tm8nts 2D22 2021 Listed investments 27.960 28,203 16. Creditors: Amount$ falling duo wlthln one yaar 2022 2021 Other loans Trade oreditors Other tsxation and social security other creditors Accruals and deferred Income 5,000 14.966 3.159 633 1.975 10.000 4.452 7,393 1,780 25,733 t7,625 17. Financial Instrumen18 2022 2021 FlnaneSal assets Financial asse*ts measured at fair value through incom8 and expènditure 148,526 65, 770 Financial 555els measured at fair value thffjugh income and èxp8nditure comprise ujrrent 8ssel investments and cash and ¢ash 8quivalents. Page 32
NORFOLK DEAF ASSOCIATION {NDA) IA company Ilmlted by guaranto•} NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 1& Statemgnt of funds Statemont of funds - current year Balance at 31 March 2022 Balance at 1 Aprll 2021 Gainsl ILoss•s) In¢ome Expendituro Unrèstrlcted funds General Funds 92,156 345,616 (315.922) 122,127 R•stri¢tod funds Alan Boswell Group Ch8rSlable Trust Nornich Freernans Charity The National Lottery Community Fund Norfolk Community Foundation Recovery Fund Norfolk Community Foundation Breckland Inspiring Communities Fund Geoffrey Walling Charity R C Snelling Charflable Trust Norfolk Communty Foundation NHS CharflSes Together Fund Norfolk Community Foundation Transforming Communiti&s Fund 9,$00 550 19.5001 (5501 5.574 72A67 (72.467) 5,574 2.000 12.000) 4,SOO 5,000 4,000 {3,750) 750 5.000 4,000 12,422 (10,352) 2.070 25.000 5,000 5,OQO 36,270 14.007 4,300 {1.QOO) 24,000 5,000 5,000 Thè Clan Trust Martin Laing Foundation Norfolk & Wavaney CCG Rotary Club Norwich Other restrided funds (36,270> {2,801} 17.300) 11,206 3.000 20.624 187,966 {145,9901 62.600 Total of funds 112,780 533.582 {461.912} 277 184,727 Page 33
NORFOLK DEAF ASSOCIATION (NDA) {A company Ilmlted by guarantèè) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 18. Statemgnt of funds {contlnu8dl The Alan Boswell Group Charitable Trust funds are used towards the Ix1 of deliver6ng the HeaTing Support Service. The NOlth Freemans Charfty funds are us8d towards the costs of training new volunlears. The Norfolk Community Foundation Recovery Fund funds are used towards the Sal*$ of Aural Care Service staff. The National Lottery Community Fund is a three year funding arrangement to provlde funds towards the Hearing Support Service. The Geofftey Watling Charity funds were used towards the running costs of the Hearing Support Service. The R C Snelling Charltable Trust funds were used Iow8rds the purchase and convorsion of the vehlcle for the Cuppa Care Project. Thg Norfolk Community Foundation NHS Charftles Togelher Fund funds are used towards th8 operab'onal wsts of the Cuppa Care Project. The Norfolk Community Foundation Transforming Communities Fund funds were Ltsed twards the purchase and conversion of the vehicle for the Cupp8 Care Project. The Clan Tru$l fu5 were used towards the purchase and conversion of the vèhicle frK the Cuppa Care Project. The Martln Lalng Foundation ftjnds are used towards the purchase and conversion of th6 vehlcle for the Cuppa Care Project. Norfolk & Waveney CCG frjnding is used towards providing advice and a hearing support $8rvic8 for NHS hearing aid users throughout Norfolk and for working with organisalions who refer no diagnosed hearing aid users to the NDA. Page 34
NORFOLK DEAF ASSOCIATION (NDA) {A company Ilmlted by guarantè•l NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 18. Statem9nt pf funds (conllnu•dl Stat•ment ot funds . prior year Balance al 31 March 2021 881ance at 7 Apnl 2020 GainFJ (Losses) Incomg Expenditure Unrestrlcted funds Gèn6ral Funds 18.237 179,952 (107.291) 1,258 92, 156 Restrlctsd funds Alan Boswell Group Charitable Trust Norwich Freernans Charlty The National Lottery Communlty Fund Norfolk Community Foundation Recovery Fund Ggoffrey WatliNJ Charity Martin Laing Fgundalion Norfolk & Waveney CCG Clothworkews, Foundation Nonwich Consolidated Charitles Edward Gostling Foundation bert Hunt Trust Norfolk Community FOundatn Birkett5 Fund Norfolk Community FoundatK)n - Saracen's Fund 0th8r r&stricled funds 4.000 3,670 10,QOO (4,500) (3, 120) 9,500 550 72,467 (66.893) 5.574 10.000 (a,tll)) f833J 1875J (36.270J (10,807J [io,oooJ (4,584J (4. 166) 2,000 833 875 36,270 10,807 10,000 4,584 4.166 833 (833) 5,000 15.510 {5,000) (21.344) 8,834 48.602 149,247 (177.225) 20,624 Total of funds 66.839 329, 19g (284.516) 1,258 112.780 Pap 35
MORFOLK DEAF ASSOCIATION (NDA) (A company Ilmlt•d by guarantsel NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 19. Summary of fund5 Summary of funds - current year Balance at 31 March 2022 Balan¢e at 1 April 2021 Gainsl ILo$ses} In¢omo Exp•nditur• General funds Restricted funds 92,156 20.624 34S.616 187.966 {315,922} {145.990) 277 122,127 61600 112.780 533,582 {461.912) 277 184.727 Summary of funds . prior yèar Balan¢e at 31 March 2021 Balance at I Ap1712020 Gainsl fLosse$) Income Expgnditure General funds Restrict9d funds 18.237 48,602 179,952 149,247 (107.291J (177.225) 1,258 92,156 20,624 66,839 329, 199 (284,5t6J 1,258 112. 780 20. Analy$l$ of net a$sots between funds Analysis of not ass8ts b•tWo•n fund$ . current y•ar Unrostricted Restricted funds funds 2022 2022 Total funds 2022 Tangible fixed assets Current assets Crgditors du8 Within one year 8,393 139,467 125,7331 23,234 39,366 31.627 178,833 (25,7331 Total 122,127 62,600 184,727 Page 36
NORFOLK DEAF ASSOCIATION (NDA) (A company limtted by guarantee) NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2022 20. Anatysis of net assets beeen funds {continu•dl Anatysis of n8t a55ets belween funds . prior yottr Unrestt7Ctgd funds 2021 Reslricled fvnds 2021 Tofal funds 2027 Tangible red assets Current assets Creditots due thin one year 9.812 99.969 (17.625) 34,851 (14,227) 44,663 85. 742 (17,625) Total 92,156 20.624 It2. 780 21. Pension ¢ommltmonts The company optrrates a defined contribution pension Scheme. The assets of the scheme are held sep8rately from those of the company in an independently administered lund. The pension $1 charge represents contributions payable by the company to the fund and amounted to £2,71212021- £8031. Contributions lolaling £633 12021 £nil) were Payab to the fund at the balan sheet date and are included in rxeditors. 22. Related party transaetlons During the year the charity made payments to Prospect Consultancy, 0 bu51n8S5 in which Aliona Derrett, the Chief Executive Offtcer. is the $019 propri8lor. lotaling £56.740 {2021- £50.610) in respect of managam8nt and fundraising services. During the prior year the charity made payments to the husband of the Chief Executlve Officer, totalSng £3,539 in respect of marketing and sales services. wllh a focus on the Promotion of the Aural Core Service. No such payments were made during the current year. During 2019 onè of the Trustee's made an interest ftee kjan to the charity to1811ng £10,000. During the year, the charity repaid £5,00012021 £niO of the 108n. The remaining loan balance of £5,000 at the balance sheet dale is included in creditors. Page 37