Registsr￿ number: 07966408
Charity numbor: 1140883
HEAR FOR
NIRFQL
is the operating
name of
N))A
Th Norfolk O•afAs*ocl*tlon
Supporting people with hearing loss and related conditions
NORFOLK DEAF ASSOCIATION (NDA)
(A company limited by guarantee)
UNAUDITED
TRUSTEES, REPORT AND FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022

NORFOLK DEAF ASSOCIATION INDAI
(A company Ilmlted by guarant•8)
CONTENTS
Pag8
Reference and admini6tratlve detalls of the Charlty, Its Trnstee$ and advisers
Trusloos. roport
Ind&pendgnt oxaminerf5 report
Slatement of flnanclal artivities
2-16
17
18
8alanGo $h•èt
19-20
Notes to the flnanclal statements
21-37

NORFOLK DEAF ASSOCIATION {NDA)
IA company Ilmlt•d by guaranta•l
REFERENCE AND ADMINISTRATIVE DETAILS OF THE CHARITY, ITS TRUSTEES AND ADVISERS
FOR THE YEAR ENDED 31 IAARCH 2022
Tr￿t4•s
P R Prinsley. Chair
C l M I C Cant, Vice ChaSr
D J Buller, Treasurer (rèsigned 27 November 2021)
R Moale, Treasurer lappointe(128 March 20221
S R Chalmers
JSLHirst
Dr J E Fitzgerald
M J Steward (resigned 3 January 20221
Dr M J Platt {appointed 12 August 2021)
R Cadman lappoinled 25 November 20211
Compèny reglstered
numbgr
07966408
Ch8rlty reglst•rnd
number
1146883
Reglstered office
14 Meridian Way
N¢)Twich
Norfolk
NR7 OTA
Patron
Sir Richard Jewson KCVO JP
Chief executive officer
A Derrett
A¢eountants
MA Partners LLP
Chartered Accountants
7 The Close
Norwich
Norfolk
NR14DJ
Bankers
Santander UK plc
Bridle Road
Boolle
Mer5eyside
L30 4GB
Sollcltors
Cozens-Hardy LLP
Castl6 Chambers
Opie Street
NoNich
Norfolk
NR13DP
Page 1

NORFOLK DEAF ASSOCIATION INDAI
{A Company limited by guarantso)
TRUSTEES. REPORT
FOR THE YEAR ENDED 31 MARCH 2022
The Trustees presgnt th8ir annual report together with the financial slalemenls of the Norfolk Deaf Assoclab'on
(NDA) for the year l April 2021 10 31 March 2022. The Annual report serves the purposes of both a Trustees,
report and a directors, report under company law. The Twslees confirm that the Annual report and financial
statements of the charitsble company compty with the current statutory requirem&nls. the requirements of tho
charitable company's gov8ming document and tho provisions of the Ststemenl of Recomrnended Practice
(SORPI applicable to charities preparing their accounts in accordance with the Financial Reporting Standard
applicable in the UK and Republic of Ireland IFRS102).
Slnce the Charty qualifies as Small under section 382 of the Companles Act 2006, the Strategic report requlred
of medium and large companies under the Companles Act 2¢J06 {Slroteglc Report and DlreGlors' Report)
Regulations 2013 has been omitted.
Referenco and adminiStrnti￿ d•tall$
The Norfolk Deaf Association INDAJ is a charllable company founded in 1898 and first registered with the
Charity Commission in 1962. In February 2012 NDA regist@r￿ as a Company Limited by Guarantee and. 05 a
ConSequer￿e. re-registered wrth the Charity Commission in April 2012. The Charitys goveming documents are
the Memorandum and Articles of Association. In July 2020, following the approval from the Charity
Commission. NDA began lo oporalg under the working name of Hear for Norfolk.
The address of the registered office is as shown on the first pag8. Details of the TrusleeslDirector8, the Patron,
senior executive staff and principal professional advisers are also giv6n on the fiist page.
Norfolk Deaf Assoclatlon (NDA) Objects
The Norfolk Deaf Association's charitab18 obj8Cts are-.
"To relleve and assist Deaf and hard-of-hearfng people In the mitigation of the effects of whole or partial lack or
defect in hearing or speech or ly)th.
To improve the quality of lrfe and relleve the needs of persons with all degre8s of hearing loss or hearing
related issues by providing items, support, activities or facilities in the interests of soaal welfare. desi9ned to
improve their condition of lrfe. (ext￿Ct from NDA'S Memorandum and ArtiGles of Assoclationl
Structurap govomanco and management
a. Constitution
Norfolk Deaf Association (NDA) is rogislered as a charitablè IxJmpany limited by guarantee Ond was sel up by a
Memorandum ofAssociation.
b. Methods of appolntm•nt or •lection of Trustees
The management of the Charity is the responsibility of the Twstses who are elected and ctroptgd undgr the
terms of the Memrandum of Assoclatlon.
Page 2

NORFOLK DEAF ASSOCIATION {NDAI
IA Company limited by guaranl¢•l
TRUSTEES. REPORT ICONTINUEDI
FOR THE YEAR ENDED 31 MARCH 2022
Structure¥ govemanco and management (¢ontinu•dl
c. Organisational structure and d•cl$lon-maklng pollcles
Thè Trustegs of NDA have the ov8rall r8StKJnsibility for the governarKe and stratggic direction of the Charity.
Truslaes arg either elected or COwOPted to the Board and can stand for re*leclion. The Board of Trustees
currently consists of eight TrusteeslDirectors and has three officers (Chairman, Vice-Chaim)an and Honorary
Treasurer)- The Board of Trustees meets quartedy and reviews strategy and perforrnance, and monitors
implementation plans and budgets. In line with the requirements ol the governing document Trustees also
organise an Annual General Meeting 8t which 8￿CtionS take place and resolLrtlons are passed.
In beiween the maln Board of Trustees meetings. the Chief Execulive has r8gular communications with the
Chaifman and the Treasurer.
On a day-to-day basis the organisatNJn is managed by the Chief Executive, who has the overall responsibility
for strategic plannlng and operational management, human and financial resources, seNlce (iellvery, quality
control and fundraising. The Chief Executive has extensive experience and expertise in leading third sector
organisations. business Iransfomalh)n, change management. organisation81 developm8nt and professional
fundraising.
d. Policie$ adopted for the Induction and training of Tru8t•es
New Trustees are recruited based on the skills and gxperlise that have been idonlified as required to effectively
govem the Charity. An open recruilmenl process, as w911 as targetetl approach, is used wh8n r8cruiting new
Trustees. Inlereslgd candidates are asked lo submit Ihgir CV and a statement about why they wsh to join the
Board. what particular skills they will bring and what conlribulion to the Board and the Charity they can make.
There is a formal Interview with the Chairman. the Treasurer and the Chief Executive. The candidates are also
given the opportunity to visit some of the seNices and attend one or hvo Board meetings before making the
final commitment.
The current Trustee5 are familiar with the work of the organisation, as th8 majority of them have been involved
with the Ghality for a number of years. A skills audit of individual Trustees ￿ undertaken on a regular basis and
the findings inform the future recruitment to the Board.
A Trustee induction pack is in pla￿, which i% given to all newly recruited Trustees. The pack includes various
Charity Cornrnission publications. published accounts. financial pro(*dure$, risk assessment documents, the
current business plan. workirwJ budget. roles and responsibitity of a T￿￿tee and the Board, and the
Memorandum and Articles.
The Chaiman of the Board of Truste8s and the Chief Executive meet with ngw Trustees to cover..
The obligations of Trustee Board members
The main documents that set out the $trategicloperali)n81 framework for the Charity
Resources and the current financial position
Future plans and objectives
An overvlew of the work of the organi88lion and staff team
Trustees are gn¢ouiaged lo attend training s8ssions to develop their skills and knowledge.
The Tnjslees adopted the Charty Commission's Chority Governance Code 2017.
Page 3

NORFOLK DEAF ASSOCIATION {NDAI
(A company Ilmltsd by guarant•e)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2022
structure. gov0rnan¢g and management l¢ontlnued)
e. Risk management
The Board 15 responsibl6 for the management of the risks faced by the Charity. Detailed consideration of the
risks is delegated to the Chief Executive. Risks are Identif￿d. assessed and controls established throughout
the year. A forma5 review of the Charity's risk management processes is undertaken on an annual basis and
risks are roviewed on a rolling cycb.
The key conlroEs used by the Charity include:
Strateglc planning, budgeting. and management accountlng
Organisational and governan￿ structure and lines of reporting
Fomial written policies, which are reviewed regularty
Hierarchical authori53tion and approval tevels
Regular assessments of risk al board meetings
Fomial agenda for trustees, board activity
Through the risk management processes established for the Charity. the Trustees are satisfied that the rnajor
risks identified have been adequately mitigated where necessary. It is re￿gnised that systems can only
provide reasonable but not absolutg assurance that Iviajor risks have been adequately managed.
Obl•¢tivos and actlvltles
a. Our Vision and Mlsslon
Our vision Is lo continue lo be a provider of high gvality and reliable services for people with hearirbg loss and
related conditK)ns, delivered by a team of experienced, knowl8dgeable, and professlonal stsff and volunteers.
We are dedicated lo improving the emotional wellbeing. communication, and the overall quality of life of people
with hearing loss and related condhions. This Is achieved by providing Practical and emotional support, aural
care, hearing aid maintenance, hearing bss awarenoss training, and infomiatson on hearing loss and other
related conditions.
We are true lo our values and they are al the heart of everything we do.
Inclusfvlty- we believe and making our services availabla and accessible to anyone who needs them. We
believ8 in staff having the ownership of the servKes ￿ provide and be empowered to proactively make
improvements in their orea$ of work.
Integrtty - we believe in treating peopl8 with respect, being open, honest and trusiworthy. We belleve In
transparency, accountability. recognising our limitations and in strict adhèrence lo confidentiality.
Responslvene$s- we believe in a safe, timety, effective, efficiont and flexible modus operandi. W8 believe in
responéin9 promptly to the changes in need of our service users, as w811 as the changes required within the
organisalion lo ensure we maintain a high-quality provision.
R•sourcefulness- we believe ln finding effective solutions lo sofve problems, in assessing the r)eed lo enable
us ff nd 'a way to help,. We believe In planning In accordan￿ wth resources available, working as a team and
in a Gollaborativ& way with olher organisalions.
Page 4

NORFOLK DEAF ASSOCIATION (NDA)
(A company Ilmltod by guarantee)
TRUSTEES. REPORT ICONTINUEDI
FOR THE YEAR ENDED 31 MARCH 2022
ObJo¢tiv¢s and actlvltlo$ {continued}
b. Maln activities undertaken to further the Charity's purs)oses for the publlc benefit
The Trustees confirm that they have complied with their duty in section 4 Of the Charities Act 2011 to have due
regard to the public benefit guidance used by the Charity Commission for England and Wales. The Truslge$
further confirm that the activities of the Charity are carried out, In Ilne with its objects, for the public benefit.
The Charity's main objectNe for the public benefit Is..
To provlde provlding practlcal and emotional support. aural care, hearlng aid maintenance, hearlng k)ss
awarenes5 training, and information on hearing Ioss and other relalad conditions lo people with 011 degrees of
hearing loss In Norfolk.
The Charity athieves this obi8cfive by delivering the foll¢)wing services..
Hearfng Support Service the alm of thSs service is to offer assistsnce to users of NHS hearing aids by
providing emotional support, routine maintenance of their hgaring aids. advising on their use, communication
laclics and thè available assistiv8 lislening devices. We deliver this seryice by reaching our service usèrs
through home visiting, community-based clinics, and a mobile clinic. This outreach support service is managed
and administered by a small team of paid staff and delivered across Norfolk by a team of w811-Irained and
dedicated volunteers. As part of this service, we offer the E•r Otoscopy cllnlc, whlch is aimed al screening
individuals for the presence of ear wax.
Aural Care S¢pil¢o - is aimed al improving the quality of life for people who are affected by excessive ear
wax. We offer the Aural Care Service {ear wax removal clinics using suction under magnification ar¢d. if
required, manval inslrumentsl. delivered Irom easlly accessible. purpose-built clinic rotsms at our premises on
Meridian Way, Norwich and through our Mobile Ear Care Clinic. The setvice Is run by a team of professionally
trained and experienced Aural Care Practitioners. are regislereé nurses and have completed a speciallst
aural care training.
The 'Cuppa Carè. Prolect - ¢)ffers emotional, wellbeing and pra¢ti¢al support, information and advice to
Members of the communty who might experi8nce loneliness or isolation or who might require specialist Support
or aévice.
This service is led by Hear for Norfolk and delve￿￿ In partnership with local specialist
organisations.. Vision Norfolk, Hear for Norfolk. Age UK Norwich, Norfolk & Waveney Mind, the Wellbeing
Service, Norfolk CAB. Age UK Norfolk and Norfolk LGBT+ Project.
NHS H8arfng Tèst and Hearlng Ald Flttlng Services - audiologists Irom th8 Norfolk and Norwich University
Hospital {NNUHI provide he8ring assessmenls and the full range of stsndard NHS hearing and fitting services
frorn the NDA'S offic88, five days a week btheen 9am and 5pm. The service is available without visiting the
hospitsl and provides an easily accessib￿, community based, non-hospital enviionmenl. Medical Praclic*s'
praclilioners can refer to this service through the Choos6 & Book facility.
Hoaring Loss Awareness Tralnlng our training aims to increase the awareness and understanding of the
challenges tsc9d by people with all d￿re&S of hgaring loss in the workplace. education and in social settings.
The tfaining is doliv8r8d face-to-face as w811 as online, enablin9 US to meet the needs of different organisaligns
and Sndividuals.
Page 5

NORFOLK DEAF ASSOCIATION INDAI
(A cornpany Ilmlted by guarante8)
TRUSTEES. REPORT ICONTINUEDI
FOR THE YEAR ENDED 31 MARCH 2022
AChIe￿ments and p•rfonnance
a. Revlew of actmtles
Organisatlonal l•val
Throughout the year the Trustees have monitored the implemonlation of the obieetives sèt for the year through
the Chiel Executive's report al the Board meetings. The Trustees are pleased to reK*)rt that the servlGe
delivery objectives set for the year have been achieved, despite the ongoing challenges caused by the
pandemlc.
The Trustees are very pleased lo report that thg organisation continued to deliver its seNices to Peop￿ across
Norfolk throughoul the Covid-19 crisis, due to having a robust business continuity plan in place, a strong and
professional team. a range of outreach and mobile seNi¢es and the additional funds se¢ure(I during the year.
This ¢ombinatK)n enabled the organisation to reliable conUnue ￿th the delivery of ils services based on the
adaplallons implemented during the fifst year of the p8ndemic.
We are delighled to report that with a generous support from thg Ggoffrey Walling Charity, the Clan Trust,
Norfolk Community Foundation Transforming Community Fund and the NHS Charities Together Fund. the
Martin Laing Foundats'on, the R Snelling Charitable Trust and donations by the members of the Rotary Club of
Norwich. we raised the required capitsl and. revenue funds for the 'Cuppa Care. Project, enabling us to
purchase and convert the 'Cuppa C8re' bus and begin the delivery of the project in July 2021 on a part-time
basis initially, taking our multi4iwplinary 8UPPOrt across rural communities in Norfolk.
Duncan Baker, Ncyth Norfolk MP who officially 'launched' the 'Cuppa Care, project sa￿. "Loneliness and
isolation is a real problem in our rural communitses. and il has been exacèrbated by the pandemic. Given that
North Norfolk has a particularly older population, l am realty keen to help the 'Cuppa Care, and anything we can
do lo ensure our older citizen$ do not feel that there Isn't a frlendly helping hand there for them."
Based on idèntified need toward the end of the financial year we have developed and began to run Otoscopy
Cllnics. which are aimed at screening peoplg for prasenc8 of ear wax and referring them for treatment if
r8quirgd. The clinics ar& ron by volunteers wl)o have clinical training and experience (doctors. ftu￿eS and
audiologistsl.
We are very pleased to report that following a procurement and lenderlng process we have been selgGted as
one of the providers of Age Related Hearing Loss Services Ihearing assessment and hearing aids fitting for
patients age 50+1 under arb AQP conlract with Norlolk & Waven&y CCG (Central Localityl- The announcement
was made in March 2022, with th8 contract commencement on the 1st July 2022. This development also
addresses the findings and recommendations from the independent evaluation cairied out by University of East
Anglia (UEAI during this financial year. More details within the Hearing Support Service report below.
As in the previws year, despite the tough operallonal and funding environment. where many funders redirected
thelr fundlng towards the Servi￿ directly delivering Covid-related servicgs, w8 still managed lo successfvlly
se¢ure an encouraging level of fvndraising incorne, with funds secured from individual donors, trusts and
foundations. together with contracts with the Norfolk and Waveney CCG and the Norfolk and Norwich
Universty Hospital. The second grant year of the National Lottery Comwnunity Fund award has been received.
out of the pledged three-year £217,401 total grant towards our Hearing Support ServSce. We also ￿en
suctessful with retslnlng our contrdct with the Norfolk and Waver¢ey CCG for thg Aural Care Service in the
South and the North of the county, and extended 11 lo the West, and renewed our contract with James P8get
University Hospitsl for the same servic8. These expansions have provided financial security and also enabled
us lo position our Charity as the key provider of communty aural care and he8rlng support services in the
County.
In eady Msrch 2022 Ihe staff team carried oul a ￿vIeW of the 2021- 2024 Business Plan, the finding of which
Pag8 6

NORFOLK DEAF ASSOCIATION INDAI
IA company limited by guarantee)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2022
Achigvements and p•rformanco l¢ontinu•d>
have been reported lo and discussed by the Board of Trustees at thelr March me8ting. The key objectives and
priorities for 2022123 finan￿al year have been agreed as part of these meetings. A summary of these objective
an be found in the 'Plans for the futur8 S8Ction' of this report.
SeNlcas
Hearlng Support S8rvice
The Hearlng Support servi￿ IHSSI Is delSvered across Norfolk by a small team of part-lime staff. and a tearn
of well trained and dedicated volunteers. vi8 home visitlng, communty-based and mobile cllnics, over the
phon8 & online and via the postsl service.
We are extromely proud that throughout the Covid-19 pandemic. and with the ch811eng8s Il proceeded lo bring.
alongside the ¢ons8quenl increase in costs for running the service due to required adaptations lo the service
delivery model. we continued to deliver this seNice aThJ have been, and continuè to be, a reliable and
accessible support organisalion for many service users.
Hearing aid maintenance provided by our HSS is absolutely necessary for hearing aid users, as hearing aid
omponenls such as tub8s, domes, moulds and batteries deterioral& wilh use and need ￿gUlar main18nance or
rgplacemenl to keep the hearing alé effective. HSS support is essential to continued and regular use of hearing
aids. The majority of our seNi¢e users are not able to undertake th8 8elf-maintenanc8 du@ to age ralated
dexterity or m8mory issues.
Du8 to the ongoing pandemic the number of volunteers w¢xking wthin tho service remained al the average 22.
however we have recruited and traingd another 4 volunteers at the end of the financial year.
This hlghly accessible outreach support setvice offers assistance lo usws of NHS hearing aids and works In
partnershbp wlh the Audiokjgy departments al the Norfolk and Norwich University Hospital, Cromer Hospital.
James Pagel University Hospitsl, West Suffolk Hospllal, Queen Ellzabeth Hospital. Scrivens. Specsavers and
the Outside Clinic. Referrals to Ihis service come from the aforementioned Audiology providers, Adult Social
SeNices, Residential & Nursing Hom&s, Shell¥rod Housing, relatives and 5elf-iefertals.
OUT Hearing Support Service supports 8 large proportion of the elderly population of Norfolk. A big percentage
of this eohort are experiencing hearing loss by virtue of ageing,?but they are also affected by other issues such
as IDneliness. isolation, ill heatth, mobility issues and challenges?wilh aC￿sS to services due to the rurality of
our county. Rural and coastal areas of Norfolk expeTience challenges with their infrastructure, with many
residential areas lacking reliable public transport and awess to services. We do our best lo lake our seryices
into the community to ensure equal access.
To measure the outcomes we achieve for our servicè users, we provide them by post with an Outcomes
Measuring Questionnaire (OMQ), which apart from collecting data on the qualty of our service arKI the
improvements we could mak6, is designed to assess and measure the softer Outcomes.
During Ihe year we sent out 426 queslionnaires to people %tho a￿$sed the Hearing Support Service in
2021122 and received back 241 completed questionnaires, wth a return rate of 56.60/.. The OMQ consists of
25 probing quesllons. The responses from a few of Ihose qUeSt￿n$ are high1￿hled below..
"What drfferen￿ has our support mad8 lo your abilily to use your Hearing Aids?" _ 82.3Vkn reported a Big
drfference, 12.50/&- Some difference, 1.0% - Little drfference and 4.2Vo - No difference.
What difference has our support made lo ebi7ty lo communicat87"_ 65.9% reported a Big difference,
24.5°/o - Some drfterence, 2.20h _ Little difference and 7.4Y.- No difference.
Page 7

NORFOLK DEAF ASSOCIATION (NDA)
IA Company limltsd by guarantee)
TRUSTEES. REPORT ICONTINUEDI
FOR THE YEAR ENDED 31 MARCH 2022
Achlevoments anql perforniance (continued)
"Whol difference has our support madg to you f891ing less lonely and Isolated?. _ 47.7Yo reported a B*3
dIfferer￿&, 172°kn- Some difference. 12.6Q/ts - Little difference and 22.5% - No difference.
°Whal differ8nc8 has our support made to your conf￿￿nCe and self-esleem7" _ 55.3% reported a Big
difference, 16.7°k- Some dIfferer￿e, 9.60A - Little difference and 18.4Vo- No differenee.
"Wh81 d￿e￿Tr￿e h8S ¢)ur support made to you to remèin 8clive?' _ 57.7% reported a Big drfferenGe. _
Some drflerence, 6.9Yo- Little difference and 15.4Q/• - No difference.
"Whal difference has oursupport mado lo your wellbeing and the oveTrll quality oflife?"_ 65.6% reported a Big
difference, 20.90/. - Some difference, 5.4°kn - Litt18 difference and 8.1•A . No drfference.
Page 8

NORFOLK DEAF ASSOCIATION INDAI
(A Company Ilmlted by guarante•}
TRUSTEES, REPORT ICONTINUEDI
FOR THE YEAR ENDED 31 MARCH 2022
A¢hlevemonts and perfofflianco lconlinugd)
ow import8nl do you rato tho support we p￿￿de?.
In addition lo usir¥J the OMQ to I￿nItOr and evaluate our Hearing Support Service in 2021, as mentioned
earlier, we have commissioned the Univertily of East Anglia to Garry out an gxternal evaluation of this service.
The full report is very complimentsry and has been published on our website, and below is a summary of the
concluding remarks:
"Th& evaluation has shown that the s&Nlces pmvided by Hoor for Norfolk are valuable to people with heanng
loss in Norfolk. Wilhout the support to maintain hearing aids, serrice Use￿ folt they would experienc8 much
ducfjd quality of life and mental wellbeing. Hear for Norfolk and the NHS afft the preferred pmwd8rs k>r
hearing assessments. equiprnent. 8nd mainfenance for different re8SOt)s. Indep&ndent prOv￿er$ did not have
817y SUPPOrt from Interview￿rtI￿p8nlS because ofpoorservice andpolential hpafth risk&
Hgor for Norfolk alfftady )Vls a large gap in $errice need for people wfh hgarrng loss bul thefft ware som8
sugg8slion$ lo fiirther develop seryicas. On8 sugg8slion was for Hear for Norfolk to strengthen its partnership
with Ihe NHS and gain funding for hearing assessments, hearing aid provision and wax Rmoval. Other
siigg8slions We￿ for the full restoration and extension of mobile seNices around Norfolk, developmenl of
psyGhologic818nd befriending services, restore the swwce to try new assistive listening dgvlces, and further
advertl8e the s8Nic8s pmvided by Hear for Norfolk.
The person-centred Gare provKled by H&ar for Norfolk is what sets it 8￿rt from other pn)viders of se1vi￿S for
people wilh hearing loss, however, to develop and extend existing services would requir8 con$ideratt'on of need
and extr8 funding..
Page 9

NORFOLK DEAF ASSOCIATION INDAI
{A company limitod by guarantso)
TRUSTEES, REPORT (CONTINUED}
FOR THE YEAR ENDED 31 MARCH 2022
Achi•v8m8nts and performance Iconllnuedl
All participants in the UEA evaluation found Iha vdunt6ers and staff at Hear for Norfolk were very helpfvl.
thoughtful. and considerate".
Well, they gave me got￿ •oViee how to place It fftearing ald] In, which basiGalty slK)uld appre¢i8te when your
new lo it. il Is 8 bit of a fiddle, they were verypotienl with things like that. Quietly wo￿$ away in the bark the
lorp$opl8 like me keeping us. ke&ping ourhearing effiC￿nt."
Durin9 the year ended 31 March 2022 HSS supported 3,137 people though 3.321 appointments, of which 267
r8C8ived a home vi5111285 appointments), 2.06712,211 appointments} were seen 8t a coMmunity￿aSed clinlc
and 803 (8251 were helped on the mobile clinlc. We estimate that we supported an additional 1,500 people over
the phone or e-mail wilh advi￿, inforniation or help with aC￿SSIng services provided by audiology OT other
healthcare providers. 1.293 new people joined Ihis service during the year.
Aurnl Care S•Fvke
The Aural Care SeNice continued to develop, with our contract with the Norfolk & Waveney CCG being fiJrther
extended enabling us to accèpt referrals from medical practi￿$ in Ihe West of Norfolk. The ￿tract
James Pagel University Hospital has been renewed for another y&ar. Both developments required us to
increase the nursing capacrty for the service.
During the financial year we have been able to deliver a totsl of 6,990 aural e2re appolntmenls. Of those.
5.315 appointments were attended by patients that have been referred by their GP. 1.059 appointments
attended by fee-paying palienls and 619 appointments attended by patients referred to us by Jamès Paget
Universty Hospital. In addition, we havo treat8d 17 patients in 5 care homes and 17 patients via domiciliary
visits.
All patlenls accesslng our Aural Care Service are issued with posl-procadurft qLwtionnaire that seeks to
measure their satisfaction against a number of indicators regarding the care and quality of the setvicg received.
Below is a summary of the responses receSved from 2,488 patients who ctrmpleled the form. Patlents are
asked to agree or disagree with a sel of slalements:
Page 10

NORFOLK DEAF ASSOCIATION INDAI
IA company Ilmlt•d by guarantse)
TRUSTEES. REPORT ICONTINUEDI
FOR THE YEAR ENDED 31 MARCH 2022
Achlevements and p•rformance (contiTruedl
All patients accesslng our Aural Care Service are issued with post-procedure questlonnalre that s88ks to
measure their satisfaction against a number of indicators regarding the Gare and quality of the service received.
Below Is a summary of the respo￿9$ re¢eived from 2,488 patients compleled th8 fomi. Patients are
asked to agre¢ or disagree with a sel of stslem8nts'.
• •""s•gfftt •Strv￿.y
& Jtr. te i- è th.
&5 g .èh +wr.¢'.iaL.,
-tr ir￿)ed 01
Page 11

NORFOLK DEAF ASSOCIATION {NDAI
(A company Ilmltsd by guarantee)
TRUSTEES, REPORT {CONTINUED}
FOR THE YEAR ENDED 31 MARCH 2022
A¢hlevemonts and performance {¢onllnuedl
Many patients suppcwted their answers with additional eommènts. a few of which are examplgd bgI)w'.
Very Gralefvl. Thank you allw much forpmviding such a great serwc8."
Trnkyou. I have recommended you several timesP
°R8811y exc8llent- Really happy- will der￿ltelY￿eC0Mmend.'
"Pleased ￿1h seN1￿. safety. effedlveness and courtgsy. Thank you very much."
"Everyone here are always so fiiendly. very well ran, so glad I found this serrice."
rgatn70nt andlgvel ofcare pmvided was eX￿lIent- very fiigndly staff..
.1 would not howtate lo use this serwce again. Staff wer8 very polite and caring 8nd infom?8tlv8. A bnlliant
seNice. Thankyoul.
'Cuppa Care. Projecl
We bggan delivering the pilot of this service in July 2021 on a part-time basis and in partnership wth a number
of local charili8s. namely the Rotary Club of Norwich, Vision Norfolk. Age UK Norwlch, Norfolk LGBT+ Project.
Norfolk & Waveney Mind. Norfolk CAB and Age UK Norfolk.
Between Juty 2021 and end of Mar¢h 2022 131 sesslons have been delivered across Norfolk. At these
sessions we supported 124 service users who re¢gived help but decllned to provide Ih8ir personal details.
Additional 177 sgrvice users have been supported through 227 contacts who provided their data and are
entered on the project reporting portal. Totsl number of service users supported durlng the pertod was 301.
This number does not include by-passers who picked up infomationAe8flets ant1 enqulred about the project.
In Febwary 2022 we intriKluced a service user feedback form for the project and received 17 responses within
the last month of the financial year. Service users we askeii lo agree or disagree with a series of statemenks
that help us identify the difference our support is making and provide further information regarding the
difference our support m8kes.
I Please tick lh¢ answers thai lil ctosest lo IK*W you feel and W¥iie as much thYdiliOn￿ Inlorffl4tion
as you Can. Thènk you very ftwchl
orte
C¥pp•C•tv
Page 12

NORFOLK DEAF ASSOCIATION INDAI
IA company limitgd by guarantee)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2022
Achievements and perfornian¢o {¢ontinuod)
•rllll•Ai flrtt Ilm•
¢•Thv•Thl•n
brllllant
great difference lot•ldlff•
¥￿￿1•nt Mrvk• ur• •tt•ntion lthnMII•*
4trthr•rte• with my htiring
ltyt •1 h•ul•
h••pit*lA •nd 4P
ronc•
IA•r¥•ll•us loi my h••rkn• Blg dlfference
p•non brlOl•Di
H*1p￿ •norniously
Excellent
oThdwfvl
Hearfng Loss Awareness Training
We have been able to provide the training f8ce to face and onfine to Norfolk thnty Council Adutt Learning
Team. Norwich Treat￿ Royal and a number of Medical Practices across Norfolk. A total of 11 courses have
been deliv9red during the year. Below are som8 feedback received from the course p8rticipanl$.'
"Excellent trainer. great delivery ond knowledg8."
'Really gnjoygd the rol8 play, well presented course..
"Engaging, infomiative and covered all bases. Thank you!.
'Fantaslic expknalion. I now have a much better understanding of the subject."
Page 13

NORFOLK DEAF ASSOCIATION (NDA)
(A Company Ilmited by guarantee
TRUSTEES. REPORT {CONTINUED}
FOR THE YEAR ENDED 31 MARCH 2022
A¢hlevemgnts and perfomian¢e (continued)
b. Employees and voluntoers
Th& TnJslees would like to pay tribute lo th8 small team of paid staff for their work, prof8SSIDnalism. and
commitmgnl and equally to all the volunteers vthos8 help is essenlial and invaluable In the delivery of the
Hearing Support Servicè and the Otoscopy Clinic. The Trustees acknowledge the difficult times faced durlng
the year due lo challenges caused by the pandemic 2nd the substantially increased demand and pressure on
the services and on staff capacity, and are very aPpr￿latiVe to all staff and volunteers wh) have given their
uimosl to ensure that services continue to be maintsined at a high quality and that Hear for Norfolk continues lo
be a reliable org8nisalion and able to reach the most vulnerable in our county.
The Trustees would also like lo thank all our members and the Friends of NDA for their conlinu8d support and
commitment.
¢. Plans for the fLrtUTO
Our main plans for the coming finanlyal year are:
Mobilise the Adult Audiology S6rvic8.
Further Increase the stsff caparAly and add additional community-based clinics, to achi8ve an increase in
the numbar of appointments and reduce the waiting time for the Aural Care Service clinics across
Norfolk.
Retain the Aural Care Service Contracts Mth Norfolk & Waveney CCG and James Pagel University
Hospitsl.
Increase the reach of our Hearing Suppx)rt SeNlce. by addlng addl￿onal community-based and mobile
clinlcs. and reach more care homes.
Recruit and train additional volunteers for the Hearing Support Service and the Otoscopy Clinics.
Maintain the positive working relationshlps with the Norfolk & Waveney Clinical Commissioning Group,
Audiology Departments at the local hospitals and other provlders of NHS funded Audiology Services.
Ful￿ implement the Cuppa Care Projed.
Proactively promote the Hearing Loss Awareness Training to care homes, medlcal practices and othgr
community organisations.
Bid for the AQP Ear Clearance contract for Norfolk when Norfolk & Waveney CCG publishes the tender.
10. Focus resour¢&s on raising revenue funds from Trusts and Foundations. indniidual donors. commercial
organisations and Fri6nds of NDA.
Review the feasibility of the Tinnitus Support Group.
12. Explore further Gollaboration wlth other h)cal charities that deliver important and complementary services
to Norfolk based cilizerss.
Financlal revSew
. Golng concern
After making appropriate enqulrfes. the Trustees have a reasonable expect81ion Ih8t the Charity has adequate
resources lo continue in operation81 existence for the foreseeable future. For this reason. they continue lo
adopt the going concern basis In preparino the financial stslem8nls.
Page 14

NORFOLK DEAF ASSOCIATION {NDAI
IA company limit•d by guarantee)
TRUSTEES. REPORT ICONTINUEDI
FOR THE YEAR ENDED 31 MARCH 2022
b. Re5eTves pollcy
Free reserves are unrestricted funds that are freely available to be spent on any of the Charitls objectives.
Tangible fixod assets and the connected bank loans are nol included in free reserves as the assets are
essential lo the Charitys acliviti8s and th￿r disposal would adversely impact on its ability to deliver its aims.
The minimum level of free reseNes is set by the Board of Trustees on an annual basis and regulady monitored
throughout the year. Action will be taken rf actual free reserves fall significantly below the level established.
In dgtgmiining the level of free reserves, Truslegs consider Ihe financial impact of the risks facing the Charity.
including Ihg loss of in¢ome from partner agencies and voluntary donalion$. and balance the need lo hold
suffiuenl reserves to en8bl& the Charity lo..
Continu8 its activili8s wh8n faced with unforesegn circumstances
MaximSze expenditure on charitable activities.
The policy for 2021122 was lo hold a toryel minlmum level of three months pr￿eCted ann￿1 expendllure.
assessed lo be £98.633. with an aspiratlonal target level of six months projected annu81 expenditure in free
reserves las éofined by the Charty Commission). The free reserves as at 31 March 2022 were £113.734.
For the 2022123 financial year the Trustees aim lo focus their efforts upon building up the free reserves and
have a long-term target of £354.399, which represents six months projected running costs. In the meanlime. all
efforts will made to secure the current reserves target of three months of projected annual expenditure, Trrthlch is
£177,199.
Designated fund5 are fund5 set aside by the Twstegs out of unrestricted funds lo fund specific fulure purposes
and projeGts. As at 31 March 2022 the Charity h8d d8signaled ftjnds of £nil.
As al 31 Ma￿h 2022, the Charity had rgstricled funds of £62.600. Reslrlcted fun¢Js are ftjnds rgceived for
undert8king an aclivity specified by the donor when making the gift or may result from the terms of an appeal for
funds. Details of th& wslTiCtad funds are given in note 18.
Pag• 15

NORFOLK DEAF ASSOCIATION {NDA}
(A company Ilmltgd by guarantee)
TRUSTEES. REPORT ICONTINUEDI
FOR THE YEAR ENDED 31 MARCH 2022
Statement of Trustee$. rg$ponsibilitios
The Trustees (who are also the directOTS of the Charity for thè purposes of company lawl are rosponsible for
preparing the Trustees. report and the financial statements in accordance wth applicable law and United
Kingdom Accounting Stsndards (United Kingdom Generally Accepl&d Accounting Praclicel.
Company requires the Trustees to prepare finan¢lal stslements for each financial year. Under ￿mp
law, the Tfuslees must not approve the financial ststemen15 unless they are satisfied that they give a true ond
fair view of the stale of affairs of the Charity and of ils incoming resources and application of resour￿,
including its income and expendilura, for that period. In preparing these financial ststements, the Trustees are
r9quirgd to..
select suitsble accountiThJ policies and then apply them ¢onsislently',
observe the methods and principles of the Charities SORP {FRS 1021-,
make judgements and accounting estimates that are reasonable and prudent-
State whether appli¢abl8 UK Accounting Standards IFRS 102} have bean followed. ￿bJect to any
material departurès dlsclosed and explained in the financial statemenl5.'
prepare the financial slalements on the going concem basis unless il is inappropriate to presume that the
Charity will continue in business.
The Twslees arg responsible for keeping adequate accounting records that are sufficient lo show and explain
the Charills transactions and disclose with reasonable accuracy at any time the financial position of the Charity
and enable them lo ensure that the financial statements cornply wilh the Companies Act 2006. They 8re also
responsible for safeguarding the assets of the Charity and hence for taking reasonable steps for the preVent￿n
and detection of fraud and other irregularities.
Approved by order of Ihe members of th& board of TNslees and signed on their behalf by..
P R Prinsl8y
Data:
Page 16

NORFOLK DEAF ASSOCIATION (NDA)
(A company Itmited by guarantee)
INDEPENDENT EXAMINER'S REPORT
FOR THE YEAR ENDED 31 MARCH 2022
Indopenden¢ gxamlngrf¥ Teport to th• Trustees of Norfolk D9af Association {NDAI1lhe Charlty'l
I report to the charty Twst8es on my examination of the accounts of the Charity for the year ended 31 March
2022.
Re$pon$lbllltles and basis of rèport
As the Trustees of the Charity land its directors for the purposes of company law} you are resp)nslble for the
preparation of the accounts In accordance wilh the requirements of the Companies Act 20￿ IYh8 2006 Act'l.
Having satisfied mys8lf that th8 acLX)unts of the Charity are not required lo be audited Ur￿er Part 16 of the
2006 Act and are eligible for indepgndenl examination, I r8port in respect of my examination of the Charivs
accoun15 carried out under section 145 of the Charities Act 2011 {'Ihe 2011 Acl'l- In Car￿n9 out my
examination I have followed the Directs'ons given by the Charity Commisslon under seclion 14515llbl of the
2011 ACL
Independent examlnerfs staternont
Since th8 Charity's gross Income ex¢eeded £250.000 your ex8mlner musl be a member of a body listed in
section 145 of the 2011 Act. I conflrm that l am qualified to undertake the examinatlon because l am a member
of (enter tx)dy here}. whith is one of the listed bodies.
I have completed wny examination. l ¢onfirm that no matters have come to my attention in connecti)n wth the
examination giving me cause lo beliève..
accounting records were not kept in respect of the Charity as required by seclton 386 of the 2006 kt.. or
the accounls do not wird with those records; or
the accounts do not compty wth the accounting requlrements of secllon 396 of the 2006 Act other than
any requirement that the accounts give a 'true and faiV view whlch is not a matter Considered as part of
an independent examination., or
the accounts have not been prepared In accordance with the methods and principles of the Ststem8nl of
Recommended Practice for accounting and reporting by charf(ies.
I have no concems and have come across no other matters In connection with the examination to which
attention should be drawn In this report in orijer lo enab￿ a proper understanding of the accounts lo be
reached.
This report is made solety to th8 Charity's Trustees, as a body, in accordance with Part 4 of the Charities
(Accounts and Reports) Regulations 2008. My work has been undertaken so that I might slate to the Charity's
Trustees those matters l am required to State lo them in an Independent examinerfs report and for no other
purpose. To the fullest extent pemitted by law. I do not accept or assume responsibillty lo anyone olher than
the Charity and the Charity's Trustees as a body, for my work or for this report.
Signed..
Dated.. 3 August 2022
Mr F M E Shippam Bsc FCA DChA
Page 17

NORFOLK DEAF ASSOCIATION {NDAI
IA ￿rnpanY Ilmlted by guaranto01
STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING INCOME AND EXPENDITURE ACCOUNT)
FOR THE YEAR ENDED 31 MARCH 2022
Unrostrl¢tèd
funds
2022
R•strlct•d
funds
2022
Total
funds
2022
Total
funds
2021
Nate
Income from:
Donallons. grants and legacies
Charilable activities
Other tradlng 8Ctivilie$
Investments
37.702
304.470
2,537
79,229
108.737
116,931
413,207
2.S37
907
69,298
255, 144
3.813
884
Total Incomg
345,616
187.966
533.582
329.199
Expendituro on:
Ralsing funds
Charitable activitles
14,191
301.731
14.191
447,721
t6.921
267,595
145,990
Total expendlture
315,922
145,990
461.912
284.516
Net Income before not golns on
Investments
Net gains on investments
19,694
277
41.976
71.670
277
44.683
1,258
Net movoment In funds
29.971
41.976
71,947
45,941
ReconcllSatlon of fvnds:
Total funds brought foNard
Net mov6menl in funds
92.156
29.971
20.624
41.976
112.780
71,947
66,839
45,941
Totsl funds carrled forward
122,127
62,600
184.727
112.780
The Statement of financial activitlgs includes all gains and b)sses recognised in the year.
The notes on pages 21 to 37 fom part of Ih8se financial ststements.
Page 18

NORFOLK DEAF ASSOCIATION (NDA)
{A company limited by guaranttt)
REGISTERED NUMBER.. 07966408
BALANCE SHEET
AS AT 31 MARCH 2022
2022
2021
Nots
Fixed assets
TangiLle assets
13
31.627
44.663
31,627
44,663
Current assets
Debtors
Inveslments
Cash al bank and in hand
14
15
30,307
27.960
120,566
19,972
28,203
37,567
178,833
85.742
c￿dItorS= amounts lalling du8 Wthin one
year
16
{25,7331
(17.625)
Net current assèts
153.100
68.11T
Total assets less current liabilities
184.727
112.780
Total net assets
184.727
112. T80
Charlty funds
Restricted funds
Unrestricted funds
18
62.600
122.127
20,624
92. 156
18
Totsl funds
184,727
112, 780
Thé Charity was entitled to exemption from audit under section 477 of the Companies Ad 2006.
The members have not required the company lo obtain an audit for the year In question in accordanrE with
seciion 476 of Companies Act 2006.
The Trustees acknowledge their responsibilities for complying wth the requirements of the Act with r8SP8cI to
accounting records and preparation of financial statsmenls.
The financial statements have been prepared in accordance wlth Ihe provlslons applicable to entities subjèct lo
th8 small companies reglme.
Tho financial 51atemenls were approved and 8ulhorised for issue ty the Trustees and slgned on thelr behalf by..
Page 19

NORFOLK DEAF ASSOCIATION {NDA>
{A company limitod by guarantee)
REGISTERED NUMBER: 07966408
BALANCE SHEET (CONTINUED)
AS AT 31 MARCH 2022
P R Prinsl•y
Date:
The notes on pages 21 to 37 fom part of these financial statements.
Page 20

NORFOLK DEAF ASSOCIATION (NDA)
(A Company limh•d by guaranlee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
G•n•ral Inf¢m)atlon
Norfolk Deaf A550ciation is a company limited by guarantee and registered In England and Wales.
Ac¢ountlng pollclgs
2.1 Ba$ls of pr8paratlon of flnanclal ststemgnts
The financial slalemenls have been prepared in accordance with the Charities SORP IFRS 1021-
Accounting and Reporting by Charities= Statement of Recommended Pracli¢e applicable to charities
preparing their accounts in acwrd8nce with the Financial Reporting Standard applic8ble in the UK
and Republic of IrelarKi IFRS 1021 {effectiVg 1 January 20151, the Fin8nclal Repo￿ng Standard
applicable in the UK and Republic of Ireland IFRS 1021 and the Companies Act 2006.
Norfolk Deaf Assoctalion (NDA) m88ts th8 definition of a public benefit entity under FRS 102.
Ass8ts and liabilities are initially recognised at historKal cost or transaction valu8 unless othenmse
slated in the relevant accountlng policy.
2.2 Income
All income is recognised ortee the Charity has entitl8m8nt to th8 incomè, 11 Is probable that the
income will be r8c8nied and the amount C>f income receivable can be measured reliably.
The recognition of Income from legacies is dependent on establishing entitlement, the probability of
receipt and the ability lo estimats with sufficient accuracy the amount receivable. Evidence of
entitlement lo a legacy exists when the Charity has sufficient evidence that a gltt has been left to
thern (through knowledge of the existence of a valld wlll and the death of the benefactor) and the
eXe￿lOr is satisfled that the woperty in question will nol be required to salisfy daims in the eslale.
Re￿Ipl of a legacy must be rec¢4nised when it is probablè that il will be received and the fair value
of the amount recèivable. which will generally be the axpecled cash amount to be dislribLbled to the
Charity, can be ￿liablY measured.
Grants are included in the Statement of )Inancial activities on 8 receivable basis. The balance of
income received for specific purposes but not expendet1 during the poriod is shown In the relevant
funds on the Balance S￿1. Where income is received In advance of enli11gmpnt of receipt, its
recognltion is deferred and included in Greditors as deferred in¢ome. Wher8 8ntill8menl occurs
before income is received, the incom8 is accru8d.
Income lax recoverable in relallon to investment income is recognised al the lime th& Investment
inc¢Jmè 18 receivabl8.
Page 21

NORFOLK DEAF ASSOCIATK>N {NDA}
IA Company limit•d by guarantee}
NOTES TO TrIE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
A¢countlng policies {conlinued)
2.3 Expenditure
Expenditure is recognised onc8 there is a legal or constructive obligation to transfer economic
benefit to a third party, il i8 probable Ihal a transfer of econornic benefits will be ￿qUired in
settlement and the amount of the obligation can be measurgd reliably. Expendtture is classified by
aGb'vity. The costs of each activity are made up of the total of direct costs and shared wtsts.
including support costs involved in undertaking each activity- Oirecl costs attributsble lo a single
activity are allocated directly to that activity. Shared costs which contribute to more than one activity
and support costs which are not attributable lo a single aclivily are apporboned be￿een those
oclivities on a basis consistent with Ihe use of resour¢es.
Expenditure on raising fijnds includes all expenditure incurred by the Charity to raisè funds for ils
Charitable purposes and includes costs of all fundraising activits'es events and non-charitable trading.
Expenditure on charitable aclivit4es Is incurred on diftctly undertaklng the actSvllles which further the
Charity's objectives. as well as any assoclated gJPPOrt costs.
All expenditure Is Ineluslve of irrecoverabla VAT.
2.4 Tanglbl• fixed assets and depreciation
Tangible fixed assets are initially recognised at cost. After recognition, under thg Cost model,
tangible fixed assets are measured at cost less accumulated depreciation and any accumulated
impairment losses. All costs incurred lo bring 8 tangible fixed asset into it8 Intended working
condition should be induded in thè measurement of cost.
Depreciation is charged so as to allocate the cost of tangible fixèd assets less their residual value
over their es￿mated useful lives. using the slraighl-line mglhod.
Depre￿ation is providet# on the followng basis..
Plant and machinery
IAotor vehicles
Computer equipment
25%
25%
25% - 33Vo
2.5 Debtors
Trade and other debtors are recognlsed at the settlem8nt amount after any trade dlscount offered.
Prepayments are valu8d at the amwnl prepaid nel of any trade discounts due.
2.6 Cash at bank and In hand
Cash at bank and in hand Includes cash and short-temi highly liquid investments with a short
maturity of three months or ￿98 from the date of acquisition or openiro of the d8posIt or slmllar
account.
Page 22

NORFOLK DEAF ASSOCIATION {NDAI
IA company limlted by guarantee}
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
A¢countlng pollcies (continued)
2.7 Llabllltles and provl8lon$
Liabilities are ￿￿)gniSed when there is an ot4igalion at the Balance sheet dale as a result of a past
event, il is probable that a transfer of economic benefrt wll be required in settlement. and the
amount of the selllemenl can be estimated reliably.
Liabilities are recognised at the arr￿U￿1 that the Charity anticipates it will pay to settle the debt or
the amount it has received as advanced payments for the goods or seNic8s Il must provide.
2.8 Flnanclal in$trum•nt$
The Charity only has financial assets and financial liabili1188 of a kind that qualify as basic financi81
instruments. Basic financial instruments are initially recognised at transaction value and
subsequentty measured at their settlemenl value.
2.9 Pensions
The Charity oFrates a dèfined contribution pension schem8 and the pension charge repwsenls thg
amounts payable by the Charity lo the fund In r&sp8cI of the ygar.
2.10 Fund accounting
General ftjnds are unreslricled funds whlch are available use al the discrelKJn of the TrLtstees In
furtheratKe of the general objectives of the Charlty and whlch have not been designated for other
purposes.
Restricted funds ar8 fijnds whlch are to be used in accordance with specific restrictions Impts8ed by
donors or which have been raised by the Charity for particular purF¥)ses. The costs of raising and
administering such funds are charg8d against the specific fund. The aim and use of each re5triGted
fvnd is sel out in the notès to the financial statements.
Investment incom&. gains and losses are alkjcated to tho appropriat8 ftJThJ.
Page 23

NORFOLK DEAF ASSOCIATION INDA}
(A company Ilmltsd by guarants•l
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
Income frorn donations. grants and lega¢le$
Unrostrictod Re$trl¢ted
funds
funds
2022
2022
Total
funds
2022
Donations
Legacie5
Grants
Corporale support
22,290
1.000
14,250
162
22,290
1,000
93,479
162
79,229
Total 2022
37.702
79.229
116,931
Unrestrictgd
funds
2021
Restricted
fvnds
2021
Total
funds
2021
Donations
Legaaes
Grants
20,352
8,436
20,352
8,436
40.510
40,510
Total 2027
28,788
40.510
69,298
Pag8 24

NORFOLK DEAF ASSOCIATION {NDA}
(A company limlt•d by guarant•el
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
In¢ome from charltable activities
Unrnstrl¢tgd Rostrictod
funds
funds
2022
2022
Total
fund$
2022
Hearing Support
Hearing Loss Awa￿ne$S Training
Aural Care- Norfolk CCG contract
Aural Care - James Pag81
Aural Care- Fee Income
NNUH
Norfolk & Waveney CCG
72,467
72,467
2.300
204,181
34.265
40,000
23,724
36.270
2,300
204,181
34.265
40.000
23.724
36,270
Total 2022
304.470
108,737
413.207
Un￿$triCted
funds
2021
Resti7cled
funds
2021
Total
funds
2021
Hearing Support
Aural Car8- Norfolk CCG contract
Aural Caro - Jamos Paget
Aural Car&- Feo incorn8
NNUH
Norfolk CCGS
72,467
72,467
65.235
16,280
40.t27
24, 771
36.270
65,235
16.280
40.121
24,771
36,270
Total 2027
146,407
708,737
255, 144
Page 25

NORFOLK DEAF ASSOCIATION INDAI
IA company limlted by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
Income from other Irading activltl¢s
Income from fundralslng 8v6nts
UnrestrlGtgd
fund$
2022
Total
funds
2022
Total
funds
2021
Friends of NDA
Miscelkneous ino)me
2,326
211
2,326
211
3.855
18
2.537
2.537
3.873
Investment income
Unrostricted
funds
2022
Total
funds
2022
Tolal
funds
2021
Dwidends received
907
907
884
Expondlturo on raising funds
Costs of raising voluntary income
Unrèstrictsd
funds
2022
Total
funds
2022
Total
fvnds
2021
Expenditure on raK8ing voluntary income
Fundraising - NDA wages and salaries
14,069
14,069
16.7T5
746
14,069
14,069
16,921
Page 26

NORFOLK DEAF ASSOCIATION (NDA)
(A company limlted by guarantsel
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
Inve5tmenl managemont costs
Unrestrictsd
funds
2022
Total
fund$
2022
Total
fvnds
2021
Investment managem8nl fees
122
122
Analy8h of •yponditurè by aetlvltles
Actlvltles
undertaken
dlredty
2022
Support
costs
2022
Totsl
tunds
2022
Hearing Support
Aural Care- James Pag8t
Cuppa Care
130.540
265,683
7,848
32,551
9,764
1,335
163,091
275.447
9.183
404.071
43,650
447,721
Activities
und8rtak8n
directly
2021
Support
cosls
2021
Total
funils
2021
Hearing Support
Befriending
Tinnitus Support
Aural Care- James P8gel
96,728
7,235
1,730
t45,421
8, 199
298
41
7,943
104.927
7,533
1.771
153.364
251,114
16,481
267,595
Page 27

NORFOLK DEAF ASSOCIATION (NDA)
IA company Ilmlted by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
Analys1$ of expendlturo by aGtlvltlgs {contlnu•d)
Analysis of dirnct Gosts
Hearing
Support B•friending
2022
2022
Tinnitu$
Support Aural Caro
2022
2022
Staff costs
Other slaff costs
General running expenses
Premises
Cornputer & IT support
Volunteers costs
Marketing
Legal & Professional
Depreuation
43.407
20.136
24,395
27,938
6.121
3,700
1.375
562
2.906
138,763
20,919
48,075
30,590
11.584
14.405
130,540
265.683
Totsl
funds
2022
Cuppa Car•
2022
Stsff ￿$ts
Other staff costs
General running expgnses
Premises
Computer & IT support
Volunteers costs
Marketing
Legal & Professional
Depreciation
4.848
1,149
1.491
187.018
42.204
73.961
58,528
17,807
3.715
2.342
1.125
17,311
162
15
183
7.848
404,071
Page 28

NORFOLK DEAF ASSOCIATION {NDAI
IA company Ilmlted by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
Analysls of gxpenditur• by a¢tlvltle$ leontinuèd
Analysls of dlroct costs {continuedl
Hearing
Support Befriending
2021
2021
rinnitus
Support AuTrl Ca
2021
2021
Staff costs
Other stsff Costs
Premises
General running expenses
Volunteers costs
Computer & IT support
Legal & Professional
Markeling
Depreciation
16, 138
17,781
40,505
12,941
2.229
4.035
353
1,028
2,339
1.226
723
651
6T1
56,903
12, 757
23, 788
29,545
233
19
6,813
1,442
689
13,484
2, 100
1,667
96, 728
7.235
1,730
145,421
Total
fvnds
2021
Cuppa Cara
2021
staff costs
Other staff ￿sts
Premises
General running expenses
Volunteers costs
Computer & IT suppc*t
Legal & Professional
Marketing
Dftpreciation
74.720
33,548
65,519
43,252
2.229
11,081
1,814
1.336
17.615
251,114
Page 29

NORFOLK DEAF ASSOCIATION {NDAI
{A company limited by guarantefj)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
10. Ind•pondent examlnerfs remunaration
2022
2021
Fees payable lo the Charitys independent examiner for the independent
examination of the Charkty's annual accounts
1.975
t,781
11. Staff costs
2022
2021
Wage5 and salaries
Social s8CUrity costs
Contribution lo defined wntribution pènsion schemes
177.549
6,757
2.712
74,063
187.018
74,866
The average number of persons employed by the Charity during th8 year was as lolkjws:
2022
No.
2021
No.
Employees
12
No empk)yee received remuneration amounting to mor8 than £60,000 in either year.
12. Trustg05' Temuneration and expgns
During the year, no Trustees received any remuneration or olh¢r benefits (2021- £NILI.
During the year ended 31 March 2022, no Trustee expenses have been incurred (2021- £NIL).
Page 30

NORFOLK DEAF ASSOCIATION {NDAI
IA company Ilmtted by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
13. Tanglble flxgd assets
Plant and
machlnery
Motor
v•hi¢l•s
Computer
equipmelrt
Total
Cost or valuatlon
Al 1 April 2021
Additions
DisposaL8
Transfets beh¥een classes
5.579
1.686
86.445
24,997
2,589
(14,320}
339
117.021
4.275
(14,32Ql
{3391
Al 31 March 2022
6,926
86.445
13,605
106.976
Dtpreclatlon
Al 1 April 2021
Charge for the year
On disposals
2,762
1,004
48.270
12,740
21,326
3,567
114,320)
72.358
17,311
(14,320)
Al 31 Mar¢h 2022
3.766
61.010
10,573
75.349
Net book valuo
Al 31 March 2022
3.160
25,435
3,032
31,627
Al 31 March 2021
2.817
38,IT5
3,671
44,663
14. Debtors
2022
2021
Du8 Within one year
Trade debtors
Prepayments and accrued income
28,802
1,505
16,391
3,581
30,307
19,972
Page 31

NORFOLK DEAF ASSOCIATION INDAI
IA company limlted by guarante•)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
15. Current asset Inv•$tm8nts
2D22
2021
Listed investments
27.960
28,203
16. Creditors: Amount$ falling duo wlthln one yaar
2022
2021
Other loans
Trade oreditors
Other tsxation and social security
other creditors
Accruals and deferred Income
5,000
14.966
3.159
633
1.975
10.000
4.452
7,393
1,780
25,733
t7,625
17. Financial Instrumen18
2022
2021
FlnaneSal assets
Financial asse*ts measured at fair value through incom8 and expènditure
148,526
65, 770
Financial 555els measured at fair value thffjugh income and èxp8nditure comprise ujrrent 8ssel
investments and cash and ¢ash 8quivalents.
Page 32

NORFOLK DEAF ASSOCIATION {NDA)
IA company Ilmlted by guaranto•}
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
1& Statemgnt of funds
Statemont of funds - current year
Balance at
31 March
2022
Balance at 1
Aprll 2021
Gainsl
ILoss•s)
In¢ome Expendituro
Unrèstrlcted funds
General Funds
92,156
345,616
(315.922)
122,127
R•stri¢tod funds
Alan Boswell Group Ch8rSlable
Trust
Nornich Freernans Charity
The National Lottery
Community Fund
Norfolk Community Foundation
Recovery Fund
Norfolk Community Foundation
Breckland Inspiring
Communities Fund
Geoffrey Walling Charity
R C Snelling Charflable Trust
Norfolk Communty Foundation
NHS CharflSes Together Fund
Norfolk Community Foundation
Transforming Communiti&s
Fund
9,$00
550
19.5001
(5501
5.574
72A67
(72.467)
5,574
2.000
12.000)
4,SOO
5,000
4,000
{3,750)
750
5.000
4,000
12,422
(10,352)
2.070
25.000
5,000
5,OQO
36,270
14.007
4,300
{1.QOO)
24,000
5,000
5,000
Thè Clan Trust
Martin Laing Foundation
Norfolk & Wavaney CCG
Rotary Club Norwich
Other restrided funds
(36,270>
{2,801}
17.300)
11,206
3.000
20.624
187,966
{145,9901
62.600
Total of funds
112,780
533.582
{461.912}
277
184,727
Page 33

NORFOLK DEAF ASSOCIATION (NDA)
{A company Ilmlted by guarantèè)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
18. Statemgnt of funds {contlnu8dl
The Alan Boswell Group Charitable Trust funds are used towards the Ix￿1 of deliver6ng the HeaTing
Support Service.
The NO￿lth Freemans Charfty funds are us8d towards the costs of training new volunlears.
The Norfolk Community Foundation Recovery Fund funds are used towards the Sal*￿$ of Aural Care
Service staff.
The National Lottery Community Fund is a three year funding arrangement to provlde funds towards the
Hearing Support Service.
The Geofftey Watling Charity funds were used towards the running costs of the Hearing Support
Service.
The R C Snelling Charltable Trust funds were used Iow8rds the purchase and convorsion of the vehlcle
for the Cuppa Care Project.
Thg Norfolk Community Foundation NHS Charftles Togelher Fund funds are used towards th8
operab'onal wsts of the Cuppa Care Project.
The Norfolk Community Foundation Transforming Communities Fund funds were Ltsed twards the
purchase and conversion of the vehicle for the Cupp8 Care Project.
The Clan Tru$l fu￿5 were used towards the purchase and conversion of the vèhicle frK the Cuppa Care
Project.
The Martln Lalng Foundation ftjnds are used towards the purchase and conversion of th6 vehlcle for the
Cuppa Care Project.
Norfolk & Waveney CCG frjnding is used towards providing advice and a hearing support $8rvic8 for
NHS hearing aid users throughout Norfolk and for working with organisalions who refer no￿ diagnosed
hearing aid users to the NDA.
Page 34

NORFOLK DEAF ASSOCIATION (NDA)
{A company Ilmlted by guarantè•l
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
18. Statem9nt pf funds (conllnu•dl
Stat•ment ot funds . prior year
Balance al
31 March
2021
881ance at
7 Apnl 2020
GainFJ
(Losses)
Incomg Expenditure
Unrestrlcted funds
Gèn6ral Funds
18.237
179,952
(107.291)
1,258
92, 156
Restrlctsd funds
Alan Boswell Group Charitable
Trust
Norwich Freernans Charlty
The National Lottery
Communlty Fund
Norfolk Community Foundation
Recovery Fund
Ggoffrey WatliNJ Charity
Martin Laing Fgundalion
Norfolk & Waveney CCG
Clothworkews, Foundation
Nonwich Consolidated Charitles
Edward Gostling Foundation
bert Hunt Trust
Norfolk Community FOundat￿n
Birkett5 Fund
Norfolk Community FoundatK)n
- Saracen's Fund
0th8r r&stricled funds
4.000
3,670
10,QOO
(4,500)
(3, 120)
9,500
550
72,467
(66.893)
5.574
10.000
(a,tll))
f833J
1875J
(36.270J
(10,807J
[io,oooJ
(4,584J
(4. 166)
2,000
833
875
36,270
10,807
10,000
4,584
4.166
833
(833)
5,000
15.510
{5,000)
(21.344)
8,834
48.602
149,247
(177.225)
20,624
Total of funds
66.839
329, 19g
(284.516)
1,258
112.780
Pap 35

MORFOLK DEAF ASSOCIATION (NDA)
(A company Ilmlt•d by guarantsel
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
19. Summary of fund5
Summary of funds - current year
Balance at
31 March
2022
Balan¢e at 1
April 2021
Gainsl
ILo$ses}
In¢omo Exp•nditur•
General funds
Restricted funds
92,156
20.624
34S.616
187.966
{315,922}
{145.990)
277
122,127
61600
112.780
533,582
{461.912)
277
184.727
Summary of funds . prior yèar
Balan¢e at
31 March
2021
Balance at
I Ap1712020
Gainsl
fLosse$)
Income Expgnditure
General funds
Restrict9d funds
18.237
48,602
179,952
149,247
(107.291J
(177.225)
1,258
92,156
20,624
66,839
329, 199
(284,5t6J
1,258
112. 780
20. Analy$l$ of net a$sots between funds
Analysis of not ass8ts b•tWo•n fund$ . current y•ar
Unrostricted Restricted
funds
funds
2022
2022
Total
funds
2022
Tangible fixed assets
Current assets
Crgditors du8 Within one year
8,393
139,467
125,7331
23,234
39,366
31.627
178,833
(25,7331
Total
122,127
62,600
184,727
Page 36

NORFOLK DEAF ASSOCIATION (NDA)
(A company limtted by guarantee)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2022
20. Anatysis of net assets be￿een funds {continu•dl
Anatysis of n8t a55ets belween funds . prior yottr
Unrestt7Ctgd
funds
2021
Reslricled
fvnds
2021
Tofal
funds
2027
Tangible r￿ed assets
Current assets
Creditots due ￿thin one year
9.812
99.969
(17.625)
34,851
(14,227)
44,663
85. 742
(17,625)
Total
92,156
20.624
It2. 780
21. Pension ¢ommltmonts
The company optrrates a defined contribution pension Scheme. The assets of the scheme are held
sep8rately from those of the company in an independently administered lund.
The pension ￿$1 charge represents contributions payable by the company to the fund and amounted to
£2,71212021- £8031.
Contributions lolaling £633 12021 £nil) were Payab￿ to the fund at the balan￿ sheet date and are
included in rxeditors.
22. Related party transaetlons
During the year the charity made payments to Prospect Consultancy, 0 bu51n8S5 in which Aliona Derrett,
the Chief Executive Offtcer. is the $019 propri8lor. lotaling £56.740 {2021- £50.610) in respect of
managam8nt and fundraising services.
During the prior year the charity made payments to the husband of the Chief Executlve Officer, totalSng
£3,539 in respect of marketing and sales services. wllh a focus on the Promotion of the
Aural Core Service. No such payments were made during the current year.
During 2019 onè of the Trustee's made an interest ftee kjan to the charity to1811ng £10,000. During the
year, the charity repaid £5,00012021 £niO of the 108n. The remaining loan balance of £5,000 at the
balance sheet dale is included in creditors.
Page 37