2025-03-31-accounts

AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE) Charity number 1146649 Company 07844309 TRUSTEES REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 *AEFUOPIOJ• A07 2211112025 COMPANIES HOUSE

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AGE UK LEICESTERSHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE) FOR THE YEAR ENDED 31 MARCH 2025 ANNUAL REPORT OF THE BOARD Contents Company Inforniatlon Page 3 Annual report of the Board Page 4 Independent auditor's report to the members of Age UK Leicester Shire and Rutland Page 34 Group statement of flnanclal actlvltle8 Pagé 38 Group and Company balance sheets Page 39 Group statement of cash flows Page 40 Notes to the group flnanclal statements Page 41

AGE UK LEICESTERSHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE) FOR THEYEAR ENDED 31 MARCH 2025 ANNUAL REPORT OF THE BOARD COMPANY INFORMATION Trustees Mr S P Moran- Chair Mrs B Freestone- Vice Chair Mr S Lindley- Treasurer MrGAFSmith Mr M Lindsey Dr P Neville Mr P Parsons Mr P Richards Mr C Saul Mr N Parmar Mr M E Jones Mrs J Kavanagh Company secretsry Mr S Patel ExecutNe director Mr A P Donovan Charfty number 1146649 Company number 07844309 Reglstered offlce Lansdowne House 113 Princess Road East Leicester LE17LA Audltor Forvis Mazars LLP 6 Dominus Way Meridian Business Park Leicester LE19 1RP Sollcltors Rich & Carr Assurance House 24 Rutland Street Leicester LE11RD Bankers Barclays Bank PIC Barclays House PO Box 1500, Dominusway, Meridian Business Park Leicester LE191RP Property advisorlsurveyor Spencers Druce Naylor Parkes Limited 19 De Monffort st￿et Leicester LE17GE Website euk.0 .uklleics

AGE UK LEICESTERSHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE) FOR THE YEAR ENDED 31 MARCH 2025 ANNUAL REPORT OF THE BOARD The Board of Trustees ara pleased to present their report Incorporating a strategic report along with the consolidated financial statements oflhecharityforthe year ended 31 March 2025, these are also prepared to meet the requirements for a directors, report and accounts for Companies Acl purposes. The financial slalements comply with the Charities Ad 2011. the Companies Act 2006. the Memorandum and Articles of Association, and Accounting and Reporting by Charities.. Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102). The financial statements have been prepared based on the accounting policies set out in note 2 to the financial slatemenls. The company is governed by ils memorandum and Articles of Association which established the objects and powers of the charitable company. The company is limited by guarantee and has no share capital. The guarantee ofeach member is limited to £1. Trustees The members ofthe Board ofTruslees (are also directors ofthe company undercompany law) who served during the period were: Mr S P Moran- Chair (from 10th September 2025) Mrs B Freeslone- Vice Chair Mr S Lindley- Treasurer Mr G A F Smith - Chalr (untll 91h September 2025) Mr M Lindsey Dr P Neville Mr P Parsons Mr P Richards Mr C Saul Mr N Parmar Mr M E Jones Mrs J Kavanagh Presldent Mr Richard AS Everard OBE Structure, govemance, and management The trustees who held office during Ihe financial year are set out on page 1 of this report. Trustees are invited to join the Board of Trustees by other trustees, by the Executive Director or may apply independently to become a Iruslee, at which point they will be interviewed by the Executive Director and other members of the board. Trustees setve for 3 years and then sland for re*le¢tion. On appointment new trustees are invited to attend trustee training courses, are given a structured induction and introduction to the work of the charity. Included in the induction pack is infonnation issued by the Charity Commission on the roles and responsibililies of trustees and charity law. Guidance may also be given by attending national Age UK courses. In the normal course of business, the Board of Trustees meets six times a year. extraordinary meetings may be called whenever deemed necessary. There are a number of sub-committees which operate under specific terms of reference and are delegated certain functions from the board of Trustees. The sub- committees are made up of trustees and relevant staff members. and in the normal course of event meet as follows..

AGE UK LEICESTERSHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE) FOR THE YEAR ENDED 31 MARCH 2025 ANNUAL REPORT OF THE BOARD Meetings per Flnance and Resources Care Services & Development Human Resources Relail Systems of financial control The systems of financial control are designed to provide reasonable but nol absolute 8ssurance against material misstatemenls or loss. They include- a three-year strategy plan. an annual budget approved by the Board of Trustees. regular monitoring of actLJal results againsl budgets and forecasts. delegation of authority to managers for expendilure within budget. The charity's Executive Director is responslble for the day to day operation oflhe charlty and manages Ihe staff of the charity on behalf of the Irustees. Related parties Registered charitles sharing the name Age UK who wish lo acknowledge a commitment to common purpose and shared values have agreed to work together through formal relationships as part of the Age UK Association. Age UK Leicester Shire & Rutland has signed up to the Age UK Brand Agreement, and as such have formerly adopted the name Age UK LeiGesler Shire & Rutland from the 29 September 2011. Members of the Association, including Age UK Leicester Shire & Rulland. are independent charities. All Association members have signed the Age UK Brand Agreement which licenses use of the Age UK brand and sets minlmum standards for areas of Service delivery. Pay pollcy for senior staff The Iruslees and the senior management team comprise the key management personnel of the charity in charge of directing and controlling, runnlng and operating the Charity on a day lo day basis. All trustees give ol Ihelr time freely and no trustee received remuner3tion in the year. Details of trusle8s' expenses and related party transactions are disclosed in note 12 to the accounts. The pay of senior staff is reviewed annually and is benchmarked againsl similar sized charities and organisalions. Consideratlon is glven lo the experience, applicable professional qualifications and performance of individuals in the preceding year when setting remuneration levels. Trustee Indemnlty Insurance Indemnlly insurance is purcha88d to indemnrfy the trustees agalnst default on thelr part. Prlnclpal rlsk and uncertainties The Irustees, aim when reviewing and managing risk Is to protect the charity's assets and its stakeholders through established risk management techniques and procedures. All new activities undertaken are subject to a risk review as part of the Initial projecl assessment, existing activities are reviewed on a periodic basls. especlally when projects are being renewed or funding sources change. Some risk assessments are required by law and these are duly carried out at the frequency required. The goal of the trustees is to strike a balance be￿een risk and cosls, and to Iherefore be consistent with the prudent management of an organisation of SUGh a size. Major risks are identified and ranked in temis of Ihe potential impact and likelihood. Major risks are those that may have a significant effect on- Operational performance, including risks lo personnel, volunteers and trustees., Achievement of aims and objectives., or Meeting the expectations of beneficiaries and siakeholders.

AGE UK LEICESTERSHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE) FOR THE YEAR ENDED 31 MARCH 2025 ANNUAL REPORT OF THE BOARD Risk Reductions in government spending both nationally and locally, impacting on local authorities and other agencies ability to continue to fund existing projects and lo finance future service provision. Mitigation All projects funded or part funded by slalutory bodies are reviewed monthly through the management accounls to ascertain whether they are financially and operationally viable based on current or predicted trends. Where it is seen that services are not viable, steps are taken lo change the delivery model, merge or close projects. Constant review of the profitability of retail outlets. Where shops are no longer profitable steps will be taken to relaunch, relocate, merge with other shops or close. Active marketing in the locality of the units and increasing links with local businesses to find new sources of stock. Regular retail committee meetings of s8nior staff and trustees lo revlew retail stralegy and operations. Promotion of the Retail Gift Ald Scheme to increase income. Adoption of the latest technology to monitor and improve shop performance. The trustees regularly review the property portfolio, the 8dequacy of and utilisation of individual buildings. Properties are maintained at high standard and it is believed that such maintenance prevents further and greater expenditure being incurred at a later dale. Where a property is no longer sufficiently used in deliverino the charities seNices or fundraising it will either be disposed of or let out at a commercial rent. Charity shops division. Increased competition for donated goods. More charity shops on the high street. Changes in rents charged. Viability of unils based on geographic locations and changing surroundings. Adequate reserve5 are available to maintain the charilies property portfolio, Retenlion of key staff Employee remuneration and benefits are reviewed on a regular basis to ensure salaries are competitive and staff are retained. The portlolio of investments is dlverslfled to mitigate impact of any such movements. External professional advisors are used to manage investments. Investments are regularly reviewed by the Finance and Resources Commlttee. Major market movem8nts and the value of investments. Reputational risk associated wilh national Age UK and other Age UK partners. The trustees are aware that the brand "Age UK" is carefully managed by the nalional body, but that Age UK partners might be involved in events and activities that may cause the public to associate such happenings with this charity be they perceived as good or bad. Procedures and steps are in place to protect Ihe local charity should there be bad publicity associated with the brand name and likewise to exploil any good publicity and thus to prornote the Age UK brand locally.

AGE UK LEICESTERSHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE) FOR THE YEAR ENDED 31 MARCH 2025 ANNUAL REPORT OF THE BOARD During the year the charity was impacted by the cost of living crisis, the charity managed this by closely reviewing its activities and monitoring spend. The trustees review these risks on an ongoing basis and satisfy themselves Ihat adequate systems, accounts and procedures are in place to manage the identified risks. Where necessary and possible lo do so, risks are covered by insurance. In addition to the procedures, policies and controls outlined in 'Structure, governance and management. above the following are undertaken to ensure adequate risk assurance. Regular monitoring of major risks and development of action plans Maintenance and annual review of the risk register which outlines specific areas ofexposure, being- Governance and managemenl risks Law and regulalion compliance risks Financial risks Envlronmental and external factor risk Operational risks Embedding risk idenlification and assessment within normal operational procedures A clear structure of delegated authority and control A cyclical review of systems, Internal controls and procedures by the inlemal audil lunctlon reporting through the finance and resources committee Maintaining reserves in line with set policies Regular summary report on rlsk management to the Board of Trustees either dlrectly or through Its sub<ommittee structur8 Whilst the trustees take all reasonable actions to rnitigate the risk exposure of Ihe charity, they recognise that some areas of work requlre the acceptance and management of rlsk if the objectives of the charity are to be met. Objectives and activities The charity is a company limited by guarantee, fomied by transferring in the assets of Age UK Leicester Shire and Rulland over a period from formation in November 2011 to Aprll 2013. The original unlncorporated assoclalion was established in 1951. As listed In the Memorandum and Articles of Associatlon, "The ob}eGI of the Chariiy shall be to promote the relief of older people in any manner which now is or hereafter may be deemed by law to be charitable within Leicester, Leicestershire, Rutland and adjoining counties" The annual plan, whlch is reviewed and readopted each year, lays down the strategic framework for the charity to further ils objective.

AGE UK LEICESTERSHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE) FOR THE YEAR ENDED 31 MARCH 2025 ANNUAL REPORT OF THE BOARD The policies specifically implemented are lo: Devèlop sufficient and relevant services that reflect the needs of older peopl8 living in Leicester, L8icest8rshire and Rutland. (21 Support local groups and organisations by providing information and helping them to develop sound voluntary organisation practices and good quality services. (3) Promote a positive view of older age and encourage older people to speak up and make their views known. and to voice those opinlons on their behalf, where appropriate. <4 Challenge everyone concerned to improve the way information is made available, particularly on rights and opportunities. (5) Raise awareness among older people to take up new aclivilies and to encourage them lo contribute lo the well- being of the whole community, recognising the 8xperience and commitmenl Ihey have to bring lo d8cision making bodies, organisalions and groups. We aim to encourage communities to find ways of identifying and supporting older people. (6) Work in partnershlp wllh slatulory and voluntary agencies and others providing care and facilities for older people. (7) Identlfy permanent and dependable funding to manage and develop direct servlces with an emphasls on good practice, value for money and by promoting and valuing the help of volunteers. Age UK Lelcester Shlre & Rutland Is commltted lo Ihe welfare of older people, to maintaln thelr dlgnlty and recognislng their value as individuals. It is, therefore, committed to a policy of equality and diversily. Public benefit The Iruslees consider that the charitable purposes of the charity enshrined within its objectives are primarily.. The relief of those in need, by reason of age or ill health. The prevention of and relief of p.overty. And secondly.. The advancement of educallon The advancement of health The trustees are of the opinion that all the purposes ofAge UK Leicester Shire & Rutland are for the benefit of the public. The trustees consider that they have complied with their duties under section 3 of the Charities Act 2011 to hav8 due regard to public benefit guidance published by the Charities Commission. Activities, achievemenls and perfomiance Age UK Leicesler Shire & Rutland and its subsidiary companies have provided services in Leicester. Leicestershire and Rulland. This structure has enabled the group to operate as one brand.

Executive Summary Welcome to Age UK Lelcestèr Shlre & Rutlandls 2024 - 2025 Annual Revlew. Over the past year, charities have faced growing challenges- from rising operational costs and reduced household donations, to policy changes like the increose in Employers, Notional Insurance Contributions and all at a time when demand for seDJices has dramatically increased. Inevitably, th'is led to the closure of many essential services, or in some cases, the merger of charities with similor objectives or sadly their demise. Tony Donovan To avoid being port of whot Is happening around us and to ensure Age UK Leicester Executive Director Shire & Rutland's long-term future, we have been very proactive over the last twelve months. Acknowledging that the cost-of-living crisis was not just going to go away, we had the courage to make difficult decisions Whe￿ they were needed whilst reviewing every part of our charity to make sure it was fit for purpose going fonvard, delivering services that continue to meet the changing needs of on ever-increasing older populotion Our services and the orgonisation's infrastructure were streamlined, new portnerships forged with statutory, corporate, ond voluntary organisations, investment strategies reviewed, and potential income generation activities explored and, in some cases, introduced. Thonkfully, as o result of actions token and legocies received, we ended the last financial year with 0 £82,(yJo surplus. What a fantastic achievement when you consider the many external chollenge5 Age UK Leicester Shire & Rutland facedl Not only thot but thanks to the dedlcatlon and comthitment of our Trust•s and staff groupi there were other notable achlevements whlch included. Negotiating with statutory portners o twelve-month extension for the Memory Advlce & Dementla Sui)11()rF Service Bein"g aworded funding to dvvlcJp our thi¢d Neighbourhood Mental Ilealth Café in Melton .uc;c.p.s:%fi.Illy,opplyi(Ig for.£20,000.from mp.lton Lloroug'h Couhcil,to rL,furbl:h Gloucèster House, our Community Resource Centré in Mplton As part of our Home c.ole Support, developing a Doèp,Cleoning & Hoardirhg,.Service for oldÈi' people struggling to maintoin their own homes Iii puitnershlp with Nijtional Age UK, openlng a superstore on Frceman5 Common, Leicester aimed at generating money to suppoit services dellvered by both the National and local Age UKS In partnership with Age UK Northamptonshire, opening a superstore in Market Harborough to assist with . v delivered by both local cliulities mp.eting the costs of servicca Whilst we can take great pride in whot wos achieved, we cannot offord to be complocent. All the indicators are that this new financial year will not be any easier 05 Costs continue to rise and with the danger of potential donor fatigue. As ever, we aim to show couroge, dedication, ond entrepreneurialism in oll that we do in order that we remain ot the forefront to older people living across Leicestershire and Rutland for many years to come.

A Word from our Chair The charlty sector has been undey immense pressure over the last few years wlth the Cost-of-Living Crisls hlttlng hard, leading to a huge drop in Income when the demand for $oNices has n•ver been so gr•aL .As has been the case in the pasl if the sector is to survive, it must show resilience and odapt to changing times and much greater expectatlon5. Here at Age UK Lelcester Shlre & Rutland we have bégun that process. Every part of our Charity is currently under revlew. Inevitably, this will leod to difficult decisions but at the end of it we will have o much leaner, fit for purpose organisation, better equipped to deal with the challenges that lie ohead and, most importantly, a structure that.ensures our long-term sustainability. In looking to the future, we hove evolved our strategies to ensure they continue to meet our mission; we have streamlined our infrostructure by investing in new Finance, HR and Purchasing systems, reviewed our investments to deliver long-term sustainable.returns, and moved into new areos of care provision ond retail activity. It is when an organisotion is faced with the sort of challenges we have encountered over the last 12 months that you really see it's quolity. We are blessed to hove such dedicated and highly skilled staff and volunteers who have continued to deliver e55entiol support to vulnertsble older people during what has been o very difficult time for all of us. JI Graham Smith Chair I would also like to thonk a number of local businesses, charitable trusts, and individuals for their financial support. We are now in a much better position than many other chorities at this time. I have now completed my term as Lhair of Age UK Leicester Sk)iie & Rutland and will shortly rtand down to be replaced by one of my fellow trustees. I want to take this opportunity to thank my fellow trustees ond the stoff group for the support ond guidance they hove given me during my period of tenure. I have thoroughly enjoyed the experience and feel confident Age UK Lelcester Shire & Rutlond will remain at the forefront of setvice delivery across the geogrophical areo we are privileged to serve. On behalf of the Board of Trustees and the Executive team at Age UK Leicester Shire & Rutland, we'd like to extend an enormous thank you to the many people who have supported us and worked alongside us this year. This includes our colleagues, volunteers, donors and supporters - your invaluable contributions hove enabled us to continue our vital work. Thankyou. 10

Our Mission & Values We are Age UK Leicester Shire & Rutland Age UK Leicester Shire & Rutlond is the largest local Age UK Brand Partner in England and we have been providing support to older people for over 70 years. We are part of the Age UK network which has around 125 locol Age UKS but we are on independent charity providing services running across Leicester, Leicestershire & Rutland (LLR). The organisation offers a wide range of services that ore designed to enable older people and their corers to live as independently as possible and enjoy o good quality of life. We ore a voluntary orgoni-JOtion working in local communitie5 ULross LLR to help older people live happier, active, fulfilled ond socially-engoged lives. Our Mission Our mission is to promote the wellbeing of all older people aged fifty and over, by helping to make life a fulfilling and enjoyable experience, We are committed to ensuring older people maintain tlieir dignity, independence, privacy and recognise their value as individuals, as well as part of the wider community. We aim to develop person-centred services that reflect the needs and wishes of all older people living ocross LLR. Our Values Safe Listening & Involving understonding and valuing the different perspectives and views that people bring keeping people sofe from harm Caring treating pcoplc with compoasion, dignity and respect Equitable, Fair & Incluslve valuing and welcoming everyone and enobling participation Professional & Expert demonstroting high standards of stoff knowledge ond experience Transparent, Reliable & Responsive meeting and managing expectations in o way thot is responsive to need Person Centred putting people at the heart of decision moking Well-run providing effective leadership, management, ond governonce to deliver sofe, effective. caring and responstve services 11

tra, t egky S't,rat,egic 2Q3- 2026 oi'nbit,IOU5 people res11ience t,hree-year inc.ome Streoms ustainoble lutui e. .Iianging inc.reose iieeds anc.iol Provide qualit.y services people people develop promote wellbe listen effec.t,ive -ervic.es relevant financ-ial resilien¢e rTionil'.r)r servic.es pxpenditiuie 5elf-sustainablp O)ses% Develop new services Inonc•ially sustainoble pxpnriil iiffpr. see fundiiig i)ppG)rl,IinifiPq Further trading develop sources ac.tivities revenue st.roarn£ siness tun it,ies c.e services responsive inc-lusive diverse groups se digital communicat.ions e-commerce provide presenc.e digitol online c.ontent inc-reaseour £2

ffl(Icx7fflJEhofft S ll¢hSE@ really apprec.late 11 worked support filling applic.ation me )l￿f￿r￿0]t0Qn & Advllc (•) (•) The Information & Advico Jrervice offers free, independent arid confidentiol informotion and advice to people over the age of fifty, their families ond carers. Our team of trained and experienced odvisers provided information and odvice on a range of topics such as welfare benefits, adult social care, health care, housing and locol services. 30 people helped with benefit applications Forwo]rd wllth Conifodence Project Through our Moving Forward with Confidence project, funded by the Notional Lottery, we continue to support people with complex needs in oreos such as income moxiiTliSOtion, social core, housing, and residential care. Staff assisted mony older people with benefits applications, including Attendance Allowance, Personal Independence Payment, ond Pension Credit, supporting 301 'people'over the yeor. Our Informotion & Advice Department saw a sharp rise in Pension Credit inquiries after chonges to Winter Fuel Payments were announced. Many people who hod never considered askihg for a benefit check before sought help due to concern5 over" rising energy costs. In autumn, we also partnered with Lèicestershire County Ond Leicester City Councils to raise oworeness of Pension Credit ond assist with applicotions. 13

.,The.Information Hub'at the Bradbury Centre".continues to"offer accessible . odvice and support for older.people, corers, and the wlder publ'ic. Since July 2024,-staff have seen o shorp rise in enquiries from,City residents about Wlntèr Fuel Poyments, Pension.Credit,' and benefit checks.. A growin9 number of people ore olso'struggling to complele uiiliiie fornis, often. due to not having.on emoil.address or access to the internet, highlighting the .ongoing digital.exclusion foced by many older people. intervent,ions .Last,Order:s.Project /105. The project coritinues.to work with Turning'Point't'o deliver presentations to local'orgonisotions, raising awareness around substonce misuse. Our Community Engogement Workers hove delivere'd numerous presentotions in venues such os librories, GP surgeries, foodbanks, and ot community events including the, Loughborough Wellbeing Evenl ond Civil Military,Board Meetiiig. events With attendees ' Winter Fuel Payment Campaign Throughout the y,fiar,' we'vp rnntinijed to support.nationol Age UK compalqns aimed at protecting older people. Since the end of July.2024, Age UK.hos octively campaigned ogainsl the Government's proposed changes to Winter Fuel Payments, which were announced with little warning. Many older, people rely on this support to monoge rising energy costs ond the sudden chonge risked leoving around. two million pensioners, particulorly those just above the Pension Credit threshold, struggling to cope, The campaign goined significant public.bocking, with Age UK collecting and delivering a petition of 650,000 signotures to the Government. It olso encouraged older people to.check their eligibility for Pension Credit, h'elplng. many occess additionol finonciol support during a time of growing concern over energy bills. signot,ures collected individuols supported Deprivation of Liberty Safeguards (DOLS) We continue to. provide a Paid Personal Representotive Service on beholf of Leicester City Council and Leicestershire-county Council. The service provides e5sentiol suppnrt for clients.who ore living in residential'care or hospital settings but, lock th'e capocity to consent to the orrongements for their core. Menopause Awareness Raising Service MENOPAUSE AWARE 11¥55 CommieJsione'd by Leicester City Council Public Heolth, the Menopouse Aworeness Raisinq Service (MARS) aimed to improve undersranding of menopause across Leicester, Leicestershire, ond Rutlond. The project fuLusgd on educoting health professionals and employers, empowering women to seek SUPPOrt, ond highlighting barriers to core. The main areas of service delivery'included, primorylsecondory heolth and social care, local organisotions, community grciUPS and locol businesse5 and employ.ers. 160 events reaching 5,400 attendees 14

Help at Home "I admire the woy they respond to any task and I feel I have gained two new friends. Home Care Our Home Care service continues to deliver high-quolity, flexible support to help older people remain independent, Safe, and comfortoble in their own homes. We offer personalised assistance tailored to individuol needs, including help with domestic tasks, componionship, footcare, handyman services, gardening, personal ossistants, ond home-bosed respite care. 39,500 hours of Home Care provided Over the past yeor, we hove developed and strengthened our specialist Deep Clean service, providing intenslve cleaning 5UPPOrt to older people. This includes decluttering, space clearing, and carpet cleaning, helping them to live safely and comfortably in their homes. Building on this success, we are expanding our expertise to offer specialist support for individuals With hoarding behaviours. Our staff ore receiving enhanced trainin9 to ensure o compassionate, understanding, ond effective approach whilst supporting people with dignity and respect. 2,084 This winter, we olso launched o successful six-week pilot project in partnership with University Hospita15 Leicester. Our Discharge and Resettlement Service supported patients in the Emergency Deportment by enabling safe and timely dischorge during the busiest period of the year. By ossisting potients to settle back into their homes quickly and safely, we helped ease pressure on hospital services while improving outcomes for older people. People supported 15

Personal Assis,t,ant.s complete cleaning, Leices serb ICQ monagement opping, oc.ros respon-iK'e Personol prir)ril.i£ biell-being i)p.ople C*1i005e iJp)ur 1,363 hours of PA Support Foot,care footcore se Ivice continue5 oluecl people iout,Ino ccessib iiiiprove ore. iiitensi Handyperson ardenin iofessio rT)u i rite or carripd (11 hours of Hondypersonl Gordening 77 projec.ts decoro, teiiance, ailLibl(-' Res'pit,e curi-l I p.ssei gogeine Inpoid c..0 themse PQSSIO 1,038 hotJsehold¥ supported port,ner.ship people prac.tic.o I ignposl.lng ess inform,a. advice relevon se eosures estimoted ec.e iiied

mentia emory Y* "Wit,hout sijpport struggled D@M{2￿E00j SoJppfDrt S(2ffVllC(2 Our Memory Advice & Dementia Support Service offers personolised information and advice for people who arc concerned about their nieinory, those living with dementia, and their carers across Leicester City and Leicestershire. Alongside our one-.to-one support, we also offer post- diagnostic information aCJJiollJ, memory cafès, sociol groups, EIiyi'iiLive ,stimulation therapy., and learning opportunitie for corers. Dghfc Spojtrcis S(DCDQ]ll G Q•J (Il 834 .Our Bright Sparks Socitsl Gro.up offori peer support specifically for those living with Mild Cognitive Impairment (MCI). Early access to this group and our other séNices helps people to plan ahead and reduces the risk.of reailiin9 crisis point. people ottènded Tnemory cafes and social groups In recent years, we've e.ccn o growing number of people occessing the selvlLe before receiving a formal diognosis. Last yeor, 320 families néeded guidonce ond support to stoy independent, even though their family member had not been formolly diognosed with.dementia. 3@3 We offer vital support for people experiencing the 'young onset, of memory issues, .Currently, of thoJQ Uuing th¢ service aged und.ei 65 years, 5% liove o dementia diagnosie and 16Qh have memory difficulties. 17

Neighbourhood Mental Health Cafés Ik• Neigbbourhood Ifkl-Ll. )W're fdl 415 I￿. L. episodes of support riv Rutland Dementia Support Service 231 'Jri)JFI sessicll) '¢1+ PITI.. i .In rflUII,'.T. Il Stephps Story My husband was diagnosed with young onset Alzheimer's in September 2021, just after turning 65. We had recently moved house and were looking forword to retirement but then he started to change. His personolity wa5 different and I knew whot it was I'd seen it before in my 35 years as a District Nurse. Still, hearing the diagnosis was a shock, and everything changed from thot moment. We were referred to the Memory Advlce & Dementio Support Service ond went to a meeting where we met others going through the Same thing. A Memory Advisor come to visit us ot home and that support mode o real difference. We j05ned the Young Onset Group and attended for a year. During that time, l just kept going, even though I felt more upset, frustrated, and exhausted each day. I took over more ond more of the things we used to do together. I tried to keep up a sociol life but that got harder as Nick became Increasingly paranoid around people, 14Without thot support I would have struggled to cope. I would be lost" Through it all, our Memory Advisor stayed in touch, helping us get the support we needed from the GP and Adult Social Core. Sadly, Nick's condition declined quickly ond he had to be sectioned ond admitted to hospital. He's now in long-term care where he s happy and sellled. Nuiw I have o little more time for mydclf, I've even managed a few holidays and spent precious time with my gronddaughter who has leorning difficulties. 18

OofjFf I[￿￿PaCt 39,500 £1.5m+ hours of Home Care provide.d to 2,084 individuals rais.ed in b,e.nefit 1,038 households supported to stay warmer with 3,814 free energy saving products people attended dementia memory cafes & social groups £105,000 awarded in grants, bids & tenders 719 active volunteers 19

0000 1,553 ooE]cI Day Club sessions £305,915 claimed in Gift Aid 14,646 enquiries responded to 500,00+ unpaid carers supported social media reach from 720 posts bags of donations to our retail stores 3,566 people received support from our Memory Advice & Dementia Support Service 6,077 hours of Handypersonl Gardening services provided 20

Support Carers loveliy someone t,hings L@oc@st(2r C(ure￿S SoBPPOWt S@rvo¢@ (•] (•) Our Leicester Corers Support Service provides free and confidential information and SUPPOrt for unpaid carerJr oged 18+, if thoy or the person they ore cai'ing for live in the City of Leicester. Our 6pecialist Carer Support WorkerJ* offor toilored one.to-one support, weekly iai'èis cafes ond support grouw), including evening zoom meetings, carer learning sessions and c.arer outings. A highly successful programme of activitiès was held during Carers Week , where the focus wos on"Putting Carers on the Map" The weeklong campaign aimed to raise awareness of the vitol role of unpoid carers and highlight the challenges they face. Eventrd includcd o Sumther Celebration at Abbey Park, where carers were uble to enjoy a mindfulness walk, a buffet lunch and a sound both. Following feodback from carorJ who use the service, two new corer gi'oup5 were established. One an.onlino evening café for busy and work'ing carei's, giving Il'iém on opportunity to interact with other carers who are also busy during the day. The JIND aged under twenty-fNe. .second, is a group for parent carers of children with f. In June 2024, we were delighted to learn thot we had been aworded the contract to deliver the new Corers Support Service, on behalf of Leicester City Council. The new controct commcnced on Monday l July 2024 and will oyeiuLe for Iliree yeurs, with the option of it being extended for a further two years. In Novèmber 2024, we held an event to both celebrate Carers Rights Day, which focused on"Recognising Your Rights" ond the launch of the new Leicester Carers Support Service contract. (,)rtie(.I 465 social groups and sessions held 21

Onfi￿ctr Ot'.oLYF iwnfoi offirfkÉf'iffiiql lilvn ¢ h(]ll*8fnisT¥Xi :,' Wayno's Stotfy Wayne, a carer from Leicester, found vitol support through thÈ Leicester Carers Support Service during som@ of hie4 most challenging years. After caring full-time for both hi) parents over two docade:, Wayne faced isolotion, mentol health struggles, ond financial pressure. His first contact with the Jervice come when hc woe arranging care for his eldei.ly rnother. Our Carer Support Worker helped him apply for a carer passport and guided him through preporing for his mum's discharge from hospitol. Later, ae hie mum grew more isolated, he reached out again for help accessing day services and social groups. Following his motherfs passing in 2024, Wayne returned to the service for emotional support ond guidance. The some support worker connected him wilh bereavement ser￿ICeS, benefits odvice, and community activities through the Moving Forward with Confidence" project. He was also invited tojoin o corers, Zoom group, where he could share his experiences with others. Now, Wayne has come full circlo. After rcccivlng vital eupport from the Leicester Corers Support Service, he volunteers wrch the Age UK Befi"iending service, offering support to other carcrra who need someone to talk to, just as he once did. "Knowing where you can go for help is vital for unpaid carers. Having correct support services availoblo is key in preventing carers from burning out and boing unable to continue their roles.

', goJt]m ActilVltiie,s Ill, I 4¢ Gompani , *•• BIt oldei people who may otherwise feel alone. 120 befriending volunteers (•) (•) We have three Community Resource Centres, Clarence House in Leicester, the Earl Shilton Centre ond Gloucester House in Melton Mowbroy, oll of which offer a range of daytime octivities, clubs and support. In October, our Gloucester House received a much-appreciated refurbishment, thanks to the support of Dunelm. The Elm Room, o well-used space within the centre, wos given a significont makeover, resulting in a brighter, mole comfortable, and welcoming environment. This transformation has greatly improved the space, which is regularly used for our Day Clubs and by a variety of local community groups. R(2S(O)QfjffC<2 C@rat￿@S 23

welcorri Iiio dementio. long-term mobili mentol health ca regivei's meaniiig oc.tivitie¢ tiiroughoLI driiiks snacks ovoilable personal sei'vices eiisure oL.Lendees. SLI ppo rLive environiment people health condition5. ]sical disabilities, eornin9 disabiliiies. providp of'lering pprs0n- niitriilOLIS througliout comfort living rediiced famllies centre IiJnc.h served Additionall Yt . V&353 teu171 everyon cu riosiLy, LreaLive worl(sliops remini5c.ence se5510 erijoy. expprieiice provide nLirtLiring passionate c.realiiig pportod. indepeiidence, c.ra fLs actlVitie5, voelcoming, corefijlly lively ac.tiiJities overcill well-being interoL.ti thei'e'5 olways something create connpc-tioiis, thrive sessions sensory desigiied people communiLy outirios e njoyi rig afternoon dilferenre. poppiiig members coming afLErnoon wonderlLII olil(L'. Whethe browsincJ coniiec-ted ogether PPC. ifli onients evei'yday EasLer inclLided oocosioiis, c.elebroiiun, .ogetherness bonnet-lrioking laug51 rorriilies. seiise clients, Locoted projec.t5 potter ulland •liuii-Iwuud, prac.tii(Trl PU15LiiIs wn()clwcirl<, mLJlolkvriil,, ioiinectio ii, SLipport friendslii o. SOL.ioI ui'ing diop-in Ihnrnvjood rTiade excellerTrt enoblcd streain along%idp I_QLinrlied ci I'e_gijla r oquipiiieri •hoinwood existing weekly potrpry lunded (I developing Ineii )bp rs. Incomo se5sioiis offered ocross our two, ., x Sheds,. Rutlood Maiiui, Ktycs contocted 4rJwton, area Ilotionol propeity requ6sL support wus c.ommi%sioned different pights together regardless four-fool staircase compleL@d: delivered vi£itor_£. Woolstkiol'pe Pfojec.I design l-ioniL i'ilucotiori demonsciate reached lu￿1￿1 cli'opped ore rei)ort £c:hool in£tolled liol idoji

• nw¥,IrJTIT We have a rtiuiig portfolio of 2 1 sl iups, soon to be 21$ with the launch of a brand-new Ookham shop. Our shops provide locol communities with a destination to dnnote Ihcir pre-loved yuud5, sliop sustoiiiobiy tor clothes, books, bric-a-brac and furniture, or volunteer. We ore lucky to be sUPPOrted with an established volunteer workforce of 461 volunteers ond counting. This year, two of our dedicated volunteers were selected to attend Buckingham Palace, including Jean who at 95, has been volunteering in our Loughborough shrjp fnr nvnr 30 yeort Tl li'4 I nol<L'i her one of uui. I longest serving volunteers. Our volunteers are the lifeline to our retoil operations and we are Immensely groteful for their ongoing support and dedication. Retail sales and Gift Aid were very buoyant throughout the year. In total Retoil raised 2.26m in sales, up by 2.1 % on lastyear. Over units sold We sold booL that's roughly 539 sold every day. Ea irl 25

eEfjw ncom eneration eftoi ts iiers people. heoting doiiors signific(Jn Iiiiinq c.risi.), ei'ence d iffic on mciiiy clioices jetweeri Thoriks support pressures suppoil ou portlier c)u we c.ommiJnity alleviate IT)embers re.f.eivp e5e ensure ugethe are mu tangill dllterenc.e reo contiii community warmth, support edicotion Improving oui ve (lunch c.1 Ino iicj noliniio iieople. Jortnpr,£hip os ijne.lin kundraising generat oiieliiif)r ese eiiliDri 14oine_ iwpel ornp. pro(Jr(Iri ridsliip .)&. fvici Locoll re"Dide.nr Dunelin Ivering Ciinipnifjn eme.mOered estive dijiinq alLied p.cJ.Ean inrro.dil)ly ora gerioroij doriotioli 01 Idiiig we olclgr I ieuit.tL'IL Ilionl loniial rorpcJi'al.e ie LIIuiiLli,d I.USSLJ coiilribulioiis ritsiiig t,enders clniiGIlioii people .rvices ri?11(Iirig Je rio*] , rket'ing tJtJt4 RADIO LEICESTER Gont,iriiJpcl ()ppioiJc servic.e iiiedio I'oisinq •ornnec oreiies kiiork enoogiii i)leosL'd ocross 00 iiecirly Instooroin iiic.roo conina eo (Jiioll-)ei celleii oikiiig meclio onliii evisioii. were pieces coveriige lea SLlPPOIt ,blished iowiiig

Staff, Learning & Development We continue to retain o strong workforce with over 339 paid staff members. We've seen strong interest in our job openings and we've pu.t a lot of pffort into creoting a porJitivc experience foi. candidotes. By improving ourjob odverts ond encouroging managers to recognise tronsferable skills when reviewing Cvs, we're making our recruitment prnrp55 moro inclusive and we'lcurriinq. if: Our collaboration with Employment Coaches continues to grow, supporting people returning to work after periods of recovery or long-term heolth conditions. These partnerJhips are hovii)y u rTieuriingful ifftpoct ond will remain ijl-l ililportant pnrt of o,ur approach to inclusive pmployment. staff retention and engogement remain key priorities. We conduct exit inteNiews to gather valuable feedback, which helps 9uide future improvements trj staff satisfoction ond wellbeing. v4 Wc've also reviewed uui ui Iriual performance oppraisal prnt¥x,Èq and I'olled IL uut ucroJf•J Ihe chority. Tl ié iiew approisol process will ensure it truly reflects each person's contributions and keeps.gools in line with our departmental targets. We continue to make progress on our journev to becoining u Menopausè Friendly employer and staff uwureness sesgions hove been well received by attendees. Menopause Champions were also avoiloble f drnp-in sessions during tho World Mentol Héullli Duy event, which was open to all staff. This reflects our commitment to creatin9 a supportive and informed work'ploce for ull. 14: 339 staff 27

Volunteering really helped environment rewording volunteeriing inc.rease confidence skills. Mor.gan, Volunteer,, Birstoll charit.y. We're deeply grateful for the time, dedication and energy our volunteers bring to every ospect of our work. During Volunteers, Week, we had the opportunity to rp.lebrate their invaluable contributions through o series of events organised by line managers, along with the distribulion of certificotes of oppreciotion. It wos o meoningful woy to recognise the vital role our volunteers ploy in helping u5 deliver our services. This year saw o significant increase in work experience placements, driven by the development of new portnerships with colleges ond placement focilitotors. In porticulor, placements for Speech ond Longuoge students from De Montfort University ore expected to generate approximately £4,000 in income for the charity. A key focus over the post yeor hos been volunteer recruitment, porticularly for our shops and Doy Clubs, which continue to face challenges in ottrocting long- term volunteers. We've been actively promoting volunteering opportunities at university ond college open days, aiming to engoge more students in our work. At the saine time, we've built strong relotionships with local Jobcentres, which hove ployed a key rolp in supporting recruitment for our new superstore in Market Harborough and our upcoming high street store in Oakhom. Presentations delivered to job5eek9rs aged 50 ond over aL these centres hove olreody resulted in the successful recruitment of new volunteers. We hove olso worked closely wiith our Marketing teom to refresh ond update our range of volunteer promotional materials. These include new leoflets, booklets, banners, disploy boards and posters, oll designed to support outreach ot recruitment fairs and community events, ond to attract a more diverse pool of volunteers. Other initiotives thi5 year included the launch of o quarterly volunteer new51etter and the delivery of volunteer monogemenl. Iroining to support our service and retail monogers. 120 work experience placements ,.activè,. 28

.J lffi Y(x]F Port￿[1@￿$ r)L4cesler, n)uch-loved iuilh ovor O porliciponls, raising QV5e Rpflprtinn jlielton Mowbroy 501 ie I nformotion on LTpnlre os uf Demenlia Aworeness oxin 850 riends tim .Jee October oodfmpn ome Oc-tober 1'4th August September (Jr I'oung Onset Demenlio Activily. GroL p onjnyed ' in)mersive VIP sess10n, Ihonkg to o visit from Se on nere SCO eve io 11 )rnn lie co nn Saiiia February November illè recoi donatio lay,lor o compoigii, Ivhicn o huge s ccess ed qenerou December January eu rc ectio s okiibia ocro)¥ co I ielron ..):Sx'ws.Yl'l' roy's.Xnit o d'lQollei )bei>cel bioled,tlie gi.o Annifersor ounc e-loved.Poges. e collG os to reimogi projeci object

AGE UK LEICESTER SHIRE AND RUTLAND {A COMPANY LIMITED BY GUARANTEE) FOR THE YEAR ENDED 31 MARCH 2025 ANNUAL REPORT OF THE BOARD Subsidiary Undertaklngs Note 28 "Group Companies" to the accounts outlines the activities and performance of each of the charity's subsidiary undertakings. Financial review The statement of financial activities (SOFA) is set out in the accompanying financial statements. This statement shows all income lo the group for the financial year- all costs incurred in addilion to gains or losses on the revaluation of the investment assets and reconciles the resulting excess of income or expenditure resources to the movemènt on the fund balances. The balance sheet reconciles the financial value of the fund balances to the value of the assets held by the charity and Ihe group, both at the start and the end ofthe financial year. A summary ofthe financial results of the charitable group are set out below. Income: Income has increased from £7,827k in FY24 to £8,107k in FY25. Increased legacies (£248k highar than FY24) contributed lo the growth In income, alongside a rise in investment income (£76k higher than FY24). Income from charitable activities remained broadly consistenl. while other trading activities decreased slightly by £20k compared to FY24. Expendlture Expenditure is the cost of running the charity and can be divided into main areas.. 1. Expenditure on raising funds to support the charit8ble activilies of the charity- 2. Expenditure on charitable activities, costs incurred in delivering servlces in accordance with the prirnary objective of the organisation. Some costs are common to bothcategories above. Support costs are central functionssuch asmanagement. adminislralion, human resources. finance, payroll and l.T. These costs are allocated to the categories outlined above on a basis consistent with the utilisation of resources. Overall expenditure increased from £7,693k in FY24 to £8,050k in FY25, driven mainly by an increase in the costs of raising funds, which rose by £472k. Expenditure on charilable aclivities decreased slightly by £115k. Cost optimisation remains a key priority for the ¢harlty. Net movement in funds Fund balances increased from £9,716k as at 31 March 2024 to £9,798k as at 31 March 2025. This reflects the movements in income and expenditure described above alongside net gains on investments of £26k from investment assets. Balance sheet movements The balance sheet lists Ihe assets and liabililies of the group as at 31 March 2025 and at the corresponding date In the previous year. The net value of the assets is balanced by the value of th8 funds at the bottom of the statement. Key balance sheel movements during the period include.. Cash at bank and in hand increased by £50k to £941 k. This increase was primarily due to the transfer of funds from short-term deposits to cash accounts to support operational liquidity and the loan repayment. Short-term deposils decreased by £255k to £897k, as funds were moved into more accessible bank accounts. Loan repayment: The charity repaid ils outstanding loan during the period, reducing total creditors by £478k and strengthening the balance sheet by removing debt liabilities and reducing future interest costs. ReseNes The trustees review the level of reserves through the finances and resources committee and at Board meetings on a monthty basis through the consolidated finance pack. The reserves policy is reviewed annually and continues to be based on a free reserves approach. Total funds held at 31 March 2025 were £9,798k (2024: £9,716k). The free reserves should be maintained at a level to cope with a shock event, such as COVID where at worse case. income ould reduce by 500A and costs reduce by 20°/o. Furthermore the level free reserves shoukl be able to sustain 125°/o of 3 years of op rating deficits. This equales to a range be￿een £1.8m and £2.5m. Thevalue of u investment fun. estrl¢ted reserves including designated funds is £7.3m of which approximately £2.8m (being cash. managed s and short term deposits) is represented by readily liquefiable funds, the rest being representèd by fixed 30

AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE> FOR THE YEAR ENDED 31 MARCH 2025 ANNUAL REPORT OF THE BOARO assets such as freehold properties. The trustees are considering investment options to align the free reserves wilhin the range above to provide sustsinable income which support the objectives of the Charity. Investment pollcy The trustees have the power lo invest in such assets as they see fit, as long as they act in accordance with the Trustee Act 2000. The current policy is to invest available funds in such assets that will secure the optimum retum with a medium long term risk exposure. The current mix of property and stock market investments is regularly reviewed. Any properties purchased will have the potential of the charity to operate from them in the form of either a resource ￿ntre or trading outlet. The funds Invested In freehold propety Investment assets achieve a return through appreciatlon of Ihe capltal value of the assets and rental income from tenants. The asset values are reviewed on an annual basis and assessed against the value of similar assets in other locations, so as to bench mark movements in value against the property rnarket. Renlal incomes are reviewed in line with the lease temis and applicable market rents applied when renewed in consultation wilh professional letting agents and valuers. Stock market investments are reviewed by management and trustees on a regular basis. Benchmarks are supplied by the investment managers to provide performance indicators against portfolios with similar risk profiles. Plans for the future The Charity. in common with most other organisations, has had an extremely challenging couple of years, despite this the Charity has strived to continue to provide vital services and to ensure it remains financially viable by availing itself or the various forms of business support and also 8 review of the core activities and the cost base. As we go fonmard we will still have lo maintain a focus on Ihe prevailing 8nvironment (i.e. cost of living crisis) and economic conditions to 8nabl8 us to provide our services in an effective and efficient basis. Our ambition is to grow our seNice offerings where we can. The Charity has also invested in the income generation and marketing deparlments to help broaden income streams and strengthen the Charity's profile. Al the same time the Charity will continue its focus in delivering seNices in a cost effective and sustalnable way and in some cases we may need to reduce or re-align some actlvilies as we do this. Volunteers and donations in kind In addilion lo the income evaluated in the statement of financial aclivilies. the Charity is dependent upon the support of c750 volunteers. Volunteer activities span the whole range of functions from fundraising to service provision and it is estimated that on average one volunleer would commit to provide 7.5 hours a week to the charity. Applying the national living wag8 lo the hours volunleered in a year the estimaled value of the benefit to the charily is in excess of £3,050,000 Donations in kind are received in the form of reduced rental payments for day centres, transport provided free ofcharge for sorne services and some free banking facilities provided by 88rclays Bank plc. The trustees are aware of the great value of work done by the unpaid volunteers and the providers of donations in kind and would like to express their thanks and appreciation. The trustees also appreciate the value of publiciiy and promotion through the local and national media. The trustees wlsh to express thanks to those involved in publicising the Charity and ils campaigns Ihroughoul Ihe year. Gender pay reporting The gender pay gap Is the difference in the average hourfy rate of pay between women and men in an organisatlon. expressed as a percenlage of average male eamings. A gender pay gap is indicative of gender inequity and can result from a number of factors including differenGes in the occupations and types of roles carried out by women and men, level of seniority and engagemenl in part lime work, The gender pay gap does not compare salaries eamed by men and women in the same or like for like roles and is not measure of pay inequity or equal pay. It is solely the difference in average gross hourly eamings between the sexes. At Age UK Leicester Shire and Rutland staff are paid equally for the same or equivalent work. 31

AGE UK LEICESTER SHIRE AND RUTLAND IA COMPANY LIMITED BY GUARANTEE) FOR THE YEAR ENDED 31 MARCH 2025 ANNUAL REPORT OF THE BOARD The board oftruslees are proud of the gender pay results in particularwhen comparing to the national averages in both the hourly pay gap and percentage of women within the upper hourly pay quarter (highest paid). Hourl When comparing average hourly pay. women's mean hourfy pay is 8.8% lower than men's which is similar to the national average of 7°/0. Percenla e of women in each uarter Upper hourly pay quarter (highest paid) 17•/0 Upper middle hourly pay quarter i Lower middlè hourly pay quarter 720/. 28V. 640/0 3fj°19 Lower houdy pay quartèr (lowest paid) 80Q/o 2001,, Women • Men When considering the proportion of women upper hourly pay quarter, women represent 83P/o for Age UK Leicester Shire and Rutland. Dlsabled persons Age UK Leicester Shire and Rutland will employ disabled persons when they appear to be suilable for a particular vacancy and every effort is made to ensure that they are given full and fair consideration when such vacancies arise. Measures are in place so that if an employee was to have been injured or disabled in the course of their employmenl, all possible steps would be taken to arrange Iralning and facililies so that they could continue In employment wllh the Group. During employment Age UK Leicester Shire and Rutland seeks to work with employees, taking into account their personal circumstances, to 8nsur8 appropriate training, development and advancement opportunities are available to enable them to reach their full potential. Employee Involvement Age UK Leicester Shire and Rutland encourages the involvement of its employees in its management through the monthly staff and quarterly volunteer newsletters. Where issues ar8 ofsignificant nature, staff members will be sent individual letters. Regular staff meeting5 Wlth the Executive Director (Staff are required to attend al least one meeting per annum) are held at different venues around the area of benefit. These meetings are for the dissemination of information of particular concern to employees (including financial and economic factors affecting the perfomance of the Charlty and for receiving their vlews on important matters of policy). Professlonal slaff The trustees wish to express their appreciation of the commitment and achievements of the execulive director and professional staff in carying out the work of the charity as outlined above. 32

AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE) FOR THE YEAR ENDED 31 MARCH 2025 ANNUAL REPORT OF THE BOARD Statement of trustees. responslbllltles In relatlon to financlal statements The trustees (who are also directors of Age UK Leicester Shire and Rutland for the purposes of company law) are responsible for preparing the Board of Truslees, Report incorporating the Strategi¢ Report and the financial stalemenls in accordance with applicable law and Uniled Kingdom Accounting Standards {Uniled Kingdom Generally Accepted Accounting Practice). Company law requires the trustees to prepare financial statements for each financial y8arwhich give a true and fair view of the state of affairs of the charitable company and group and ofthe incoming resources and application of resources, including the income and expenditure, of the chantable company for thal period. In preparing these financial statements, the trustees are required to: select suitsble accounting policies and then apply them consistently,. observe the methods and principles in Ihe Charilies SORP. make judgments and estimates that are reasonable and prudent" state whether applicable UK Accounting Standards have been followed. subject to any material departures disGlose(J and explained in the financial statements,. and prepare the financial statements on the going concem basis unless it is inappropriate to presume that the charitable company will continue in business. The trustees are responsible for keeplng proper accounting records that dlsclose wllh reasonable accuracy at any lime the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Acl 2006. They are also responsible for safeguarding the assets of the Charitable company and the group and hence for taking reasonable sleps for the prevention and detectlon of fraud and other Irregularities. In so faras the trustees are aware: there is no relevant audit information of which the charitable company's auditor is unaware. and th8 trustees have taken all steps that they ought lo have taken to make themselves aware of any relevant audit information and to eslablish thal the auditor is aware of that information. This report and the accounts have been prepared in accordance with the Statement of Recommended Practice applicable to charilies preparing their accounts in accordance with th8 Financial Reporting Standard applicable in the UK and Republic of Ireland {Charities SORP {FRS102), the Companies Act and Trust Deed. Signed by order of the Board of Trustees S Moran Chair Dale: 19/1112025 33

INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEEI FOR THE YEAR ENDED 31 MARCH 2025 Oplnlon We have audited the financial statements of Age UK Leicester Shire and Rutland ('the parent charity,) and ils subsidiaries ('the group,) for the year ended 31 March 2025 which comprise the Group Stalemenl of Financial Aclivities. the Group and Charity Balance Sheets, the Group Statement of Cash Flows and notes to the financial statements, including a summary of significant accounting policies. The financial r8POrting framework that has been applied in their preparation Is applicable law and United Kingdom Accountin9 Standards, induding FRS 102 "The Financial Reporting Standard applicable in the UK and Republic of Ireland. (United Kingdom Generally Accepted Accounting Practice). In our opinion, the financial statements.. give a true and fair view of the stale ofthe group and the parent charity's affairs as al 31 March 2025 and of the group's income and expenditure for Ihe year then ended- have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice,. and have been prepared in accordance with Ihe requirements of the Companies Act 2006. Bas18 foropinion We conducted our audit in accordance with International Standards on Auditing (UK) (ISAS (UK)) and appllcable law. Our responsibilities under those standards are further described in the "Auditor's responsibilities for the audit of the financial statements" section of our report. We are independent of the charity in accordance with the ethical requirements that are relevant to our audit ol the financial statements in the UK, including the FRC'S Ethical Slandard and we have fulfilled our other ethical responsibilities in accordance with these requlrements. We belleve that the audit evldence we have obtained is sufflclent and appropriate to provide a basis for our opinion. Concluslons relating to going concern In auditing th8 financial statements, we have concluded that the truste8s' use of lh8 going concem basis of accounting in the preparation of th8 financial statements is appropriata. Based on the work we have performed, we have not identified any material uncertainties relating lo events or conditions that, individually or collectively, may ca51 significant doubt on the group's or the parent charity's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue. Our responsibilltles and the responsibllities of the trustees with respect to golng concern are described In the relevant sections of this report. Other inforniation The other information comprises the information included in the Report of the Trustees, other than the financial statements and our auditor's report thereon. The trustees are responsible for the other Information contained within the annual report. Our opinion on the financial statements does nol cover Ihe other information and. except lo the extent otherwise explicitly stated in our report. we do not express any form of assurance conclusion thereon.

INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE) FOR THE YEAR ENDED 31 MARCH 2025 Other information (continued) Our responsibility is to read the other information and, in doing so, consider whether Ihe other information is materially inconsistent with the financial ststemenls or our knowleclge obtained in the course of the audit, or otherwise appears to be materially misstated. If w8 identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstalemenl in the financial slalem8nts themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are requlred lo report that fact. We have nothing to report in this regard. Opinions on other matters prescribed by the Companies Act 2006 In ouropinion. based on Ihe work undertaken in the courseofthe audit: the Infornatlon given In the Report of the Trustees which includes the Strategic Report and the Directors. Report prepared for Ihe purpose5 of company law. for the financial year for which the financial statem8nts ar8 prepared is consistent with the financial statements., and the Strategic Report and the Directors, Report included within the Report of the Trustees has been prepared in accordance with applicable legal requirements. Matters on whlch we are requlred to report by exceptlon In light of the knowledge and understanding of the group and the parent charity and its environment obtained in the course of the audit, we have not identified material misstatements in the Strategic Report or the Directors, Report Included withln the Report of Ihe Trustees. We have nothing lo report in respecl of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion.. adequate accounting records have not been kepi. or returns adequate for our aL￿1t have not been received from branches not visited by us; or the flnancial statements are not in agreement with the accounling records and returns; or certain disclosures of trustees, remuneration specified by law are not made; or we have not received all the informalion and explanations we require for our audit. Responsibilities of Iwstees As explained more fully in the trustees, responsibilitie8 Statement set out on page 33 the trustees (who are also the direclors of the charily for th8 purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view. and for such internal control as the truslees d81ermine is necessary to enable the preparation of financial stalemenls that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the truslees are responsible for assessing the group's and the parenl charity's ability to CA)ntinue as a going concern, disclosing, as applicable, matters related lo going concem and using the going concern basis of accounting unless the trustees either intend to liquidate the charity or to cease operations. or have no realistic alternative but to do so. 35

INDEPENDENT AUDITOR'S REPORT TOTHE MEMBERS OF AGE UK LEICESTER SHIRE AND RUTLAND {A COMPANY LIMITED BY GUARANTEE) FOR THE YEAR ENDED 31 MARCH 2025 AudIt0￿5 responslbllitles forthe audlt of Ihe flnancial statements Our objectives are lo obtsin reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error. and to issue an auditor's ￿port that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarante8 thal an audit conducted in accordance with ISAS (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material If, individually or in the aggregate, they could reasonably be expected lo influence the economic decisions of users taken on the basis of the financial statements. The extent lo whlch aur procedures are capable of detectlng iThegularitles, including fraud is delailed below. Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities. outlined above, to deteGt rnaterial misstatements in respect of irregularities, including fraud. Based on our understanding ol the charity and its sector, we considered that non-compliance with the following laws and regulations might hav8 a material effect on th8 financial statements.. employment regulalion and health and safety regulation, antirymoney laundering regulations. To help us identify instances of non-compliance with these laws and regulations, and in identifying and assessing the risks of malerial mlsstatement in respect to nonrycompliance, our proc8dur8s included, but were not limited to: Inqulring of management and. where appropriate, those charged wlth governance, as to whether the charity is in compliance with laws and regulations, and discussing their policies and procedures regarding compllance wilh laws and regulations- Inspecting correspondence, if any, with relevant licensing or regulatory authortties., Communicating identified laws and regulations to the engagement team and remaining 81ert to any indications of non-compliance Ihrou9hout our audit-, and Considering the risk of acts by the charity which were contrary to applicable laws and regulatlons, Including fraud. We also considered those laws and regulations that have a direct effect on the preparation of the financial slatements, such as Charities Act 2011, the Charities Statement of Recommended Practice, tax legislation. pension legislation, the Companies Act 2006. In addition, we evalualed the trustees, and management's incentives and opportunitles for fraudulent manlpulation of the flnanclal statements, including th8 risk of management override of controls, and determined that the principal risks were related to posting manual joumal entries to manipulate financial performance, management bias through judgements and assumptions in significant accounting estimates, in particular in relalion to income recognition (which we pinpointed to Ihe cut off assertion), significant one- off or unusual transactions.

INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE FOR THE YEAR ENDED 31 MARCH 2025 Auditorfs responsibilllies for the audit of the financial statements (continued) Our audit procedurès in relation to fraud included but were not limited to: Making enquiries of the Iruslees and management on whether they had knowledge of any actual. suspected or alleged fraud,. Gaining an underslandlng of the Internal controls established to mitigate risks related tofraud; Discussing amongst the engagement team the risks offraud., and Addressing the risks of fraud through management override of controls by performing journal entry testing. There are inherent limltations in the audit procedures described above and the prlmary responsibility for the prevention and detection of irregularities including fraud rests wilh management. As with any audit, there remained a risk of non4etection of I￿egular￿ties. a5 these may involve collusion, forgery, intentional omissions, misrepresentations or the override of inlemal controSs. A further descripiion of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at www.frc.org.uklauditorsresponsibilities. This description forms part of our auditor's report. Use of the audit report This report Is made solely to the charity's members as a body in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charity's members those matters we are required to state to them in an auditor's report and for no other purpose. To the fullest extent permitted by law, we do nol accept or assume responsibility to anyone other Ihan the charily and the charily's members a8 a body for our audit work, for this report, or for the opinions we have formed. Davld Hoose INOV 19, 2025 10'.08,'34 GMT) David Hoose (Senior Statutory Auditor) for and on b8half of Forvis Mazars LLP Chartered Accountants arKI Statutory Auditor 6 Dominus Way Meridian Buslness Park Lelcester LE19 1RP Date.. 1911112025 37

AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEEI GROUP STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING GROUP INCOME AND EXPENDITURE ACCOUNTI FOR THE YEAR ENDED 31 MARCH 2025 Note Unrestrfct8d Funds Restrlcted Funds 2025 Total 2024 Total Income from: Donatior)s and legacies Charitable activities 1,091.178 3,385,222 3,002,912 211,246 416,279 1,507,457 3,385,222 3,002,912 211,246 1,312,237 3,357,041 3,022,565 135,100 Other trading activities Investments Total 7.690,558 416,279 8,106,837 7,826,943 Expendlture on: Raising funds Charitable activities 4-6 3,475,370 4,291,579 3,475,370 4,574,961 3,003.243 4,690,200 283,382 Totsl 7,766,949 283.382 8,050,331 7,693,443 Nel galns (losses) on Investment asset 14 25,809 25,809 205.887 Net movement In funds (50,582) 132,897 82,315 339,387 Reconciliation of funds: Total funds brought forward 7,995.640 1.720,456 9.718,096 9,376,709 Total funds carrled fonvard 7,945,058 1,853,353 9,798,411 9,716,096 There are no recognised gains and losses for 2025 or 2024 other than those included in the SOFA. AII Income and expenditure derives from continuing operations. A detailed comparative Statement of Financial Activities is shown in note 30.

Company Number 07844309 AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE) GROUP AND CHARITY BALANCE SHEETS AS AT 31 MARCH 2025 Group 2025 Note Charlty 2024 2025 2024 Flxed assels Tanglble assets Investments 13 14 5.528,622 2.313,607 5,592.535 5,469,676 2,294,891 2,313,712 5,532,454 2.294.996 Total fixed assets 7,842,229 7,887,426 7.783,388 7,827.450 Current assets Deblors 15 937,489 920,272 699,376 1,031.367 Cash at bank and in hand 16 941,341 890,557 933,287 879,697 Short term deposits 16 896,856 1.152,010 896,856 1,152.010 Totsl current assets 2,775,686 2,962,839 2,529,519 3,063,074 Liabilities Credilors: Amounts falling due within one year 17 819,504 737,502 894,446 1,078,309 Net current assets 1.956,182 2,225,337 1,635,073 1,984,765 Total a888ts less current Ilabllllies 9,798,411 10,112,763 9,418,461 9,812,215 Creditors: Amounts falling due after more than one year 18 396,667 396,667 Total net assets 9,798,411 9,716,096 9,418,461 9,415,$48 Thefunds of the charlty Restricted funds 24 1,853.353 1,720,456 1,853,353 1.720,456 General funds 24 1,974,903 5,280,333 2,522,945 4,768,074 1.680,040 5,218,238 2,282,711 4,731,887 Designaled funds 24 Total unrestrrcted funds Revaluation reserve 7,255,236 689,822 7,291,019 704,621 6,898,278 666,830 7,014,598 680,494 24 Total charity funds 9,798,411 9,716,096 9,418,461 9,415,548 As permFtted by $408 Companies Acl 2006, the company has not presented ils own slalement of financial activities and related notes as il prepared group accounts. The Charitsble company surplus forthe yearwas £12,705 (2024.. deficit 01 £363,092). These financial statements on pages 38 to 68 were approved by the Board ofTruslees and auihorised for issue on 1911112025 and signed on their behalf by.. Chair 39

AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED 8Y GUARANTEE) GROUP STATEMENT OF CASH FLOWS FOR THEYEAR ENDED 31 MARCH 2025 Note 2025 2024 Cash flow8 from operatlng actlvltles: 26 180,246 96.733 Cash flows from Investing activities: Dividends, interest and rents from Investments Transfer to short term depjsits Proceeds from sale of tangible assets Purchase of tangible assels 211.246 135,100 255,154 (1.152.010) 888,668 (100,635) 13 (98,641) Nat cash from Investlng actlvltla8 367,759 {228,877) Cash flows from financlng actlvltles: Repayments of borrowing Inter8St paid on loans (478,4471 (18,7741 (82.144) (38,555) Net cash used In flnancing activltles (497.221) (120,699) Chango In cash and cash equlvalents in the reporting period 50.784 (252,843) Cash and cash equlvalents at the beglnnlng of the reportlng perlod 16 890,557 1,143.400 Cash and cash equivalents at tha End of the reporting period 16 941.341 890,557 Reconclllatlon to net debl At 1 April 2024 Cash flows At 31 March 2025 Cash 890,557 (478,447) 50,784 478,447 941,341 Borrowings Total 412,110 529,231 941,341

AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEEI NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Crlllcal accountlng estlmate8 and areas of Judgement Estimates and judgemenls are continualty evaluated and are based on historical experience and other factors, including expectations of future events that are believed to be ￿asOnable under the clrcumstances. The following are critical accounting estimates and areas of judgement to note., a) Accounting for legacy income this is based on available documentation for each legacy. Where applicable curr8nl market conditions are also taken Into aGcounl when estimating the potential value of a legacy at the year end. b) Investment property valuations - Ihe investment propety valuations are reviewed by the board regularly throughout the year and annually in detail for the purposes of the annual accounts. Accountlng pollcles Accounting conventlon The financial slatemenls have been prepared in accordance with the Statement of Recommended Practice Accounting and Reporting by Charities preparing their accounts in accorclance with the Financial Reporting Standard applicable in the UK and Republic of Ireland" (FRS 102) (Charities SORP (FRS102) and FRS 102 "The Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland" {"FRS 102") and the requirements of the Companies Act 2006 and UK Generally Accepted Accounting Practice as It applies from 1 January 2015. The financlal slatements ar8 prepared in sterling, which is the functional currency of the charity- Monetary amounts in these financial statements are rounded to the nearest £. Age UK Leicester Shire and Rulland meets the definition of a publlc benefit entity under FRS 102. Assets and liabilities are initlally recognlsed al historical cost or transactlon value unless otherwlse stated In Ihe relevant accounting policy note(s)- In accordance with FRS 102, the Charitable Company has taken advantage of the exemptions from the following disclosure requirements; Section 7'Stalement of Cash Flows. Presentation of a Stslement ofcash Flow and related notes and disclosures for the charitable company. Golng concem The accounts have been prepared on a going concern basis. Al this moment in lime, having carried out a detailed review of the charitable company's current operalional plan, cash flows and the challenges pr8sented by the prevalent economic climate, the Trustees are confident that the charitable company remains a going concern. On this basls, the Trustees have a ￿asOnable expectation that the charitable company has adequate resources to Continue in operational existence for the foreseeable future, being a period of twelve months after the dale on which this report and financial statements are signed. The trustees are also not aware of any other material uncertainty that will prevent the group continuing as a going concem. 41

AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEEI NOTES TOTHE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Aceountlng policles (continued) Group financlal stalements These financial statements comprise the results of the Age UK Lelcester Shire and Rutland and all of its subsidiaries, consolidated on a line by line basis. All of the financial statements are made up to 31 March 2025. All intra-group transactions, balances and unrealised gains on transactions be￿￿￿en group companies ara eliminated on consolidation. Unrealised Ioss8s are also elimlnated unless the transaction provides evidence of an impairment of the asset transferred. Charltable company statement of flnanclal actlvltles As permitted by section 408 of th8 Companies Act 2006, the charitab18 company has not presented its own statement of financial activities as il prepares group accounts and charitable company's individu81 balance sheet shows the charitsble company's net movement in funds for the financial year. Fund accounllng General funds are unrestrlcted lunds whlch are available for use at the dlscretlon of the trustees In furtherance of the general objectives of the charitable company and which have not been designated for other purposes. Designated funds are unrestricted funds sel aslde at the discretlon of the trustees for specific purposes. Restricted funds are funds whlch are to be used In accordance with specific restrictions imposed bydonors or which have been raised by the charitable company for particular purposes. The costs of raising and admlnistering such funds are charged agalnst the specific fund. The aim and use of reslricted lunds is set out in the notes to the financial stalemenls. Incomlng re$ource8 All incoming resources are recognised once the charitable company has enlillement lo the resources, any performance conditions attached to the item(s) of income have been met, it Is probable that the income will be received and the amount can be measured reliably. Voluntary income, Includlng donations, gifts. grants and legacies Is recognised where there is entitlement, probability of receipt and the amount can be measured reliably. Government grant income is performanc8 related service agreements and the income is recognised when the service has been provided and the charity is enlilled to the grant. Government grants received and where the performance has nol been provided at the year end, are trealed as deferred Income and included within creditors. Any legacies enlillemenl is taken as the earlier of the date on which either.. the group is aware that probate has been granled, the estate has been finalised and notification has been made by the executor(s) to the Trust that a distribution will be made, or when a distribution is received from the estate. Receipt of a legacy, in whole or in part, is only considered probable when the amount can be measured reliably and the charity has been notified of the executorfs intention to make a distribution. Where legacies have been notified to the group or the group is aware of the granting of probate, and the criteria for income recognition have not been met, then the legacy is treated as a contingent asset and disclosed ifmalerial. Legacy estimates are updated annually based on the latest Correspondence from legal advisors. This may result in a charge in particular year where a legacy estimate has been revised downwards. Rental income on assets leased under operating leases is recognised on a straight-line basis over the lease term and is presented within investment income. 42

AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE) NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Accounting pollcles (conllnued) Investment income is recognised on a re￿1vable basis. Income direct from charitable actlvilies Is recognlsed as it is earned and consists of charges for the provision of home help services, routine domestic tasks for elderly persons in the area for whom such task would cause them pain or discomfort and provision of day care centres. Gifts donated for resale are included as income when they are sold, unless under gift aid and income is received when gifted by the donor. Voluntary help and gifts in kind In accordance with the Charities SORP {FRS 102) no value has been put on the help received by th8 charity during the year frorn friends or volunteers of the charity. Refer to the trustee's annual report for more information about their contribution made by volunteers. Small gifts in kind received during the year have not been quantlfled or Included in the accounts. Gifts of fixed assets are induded at valuation at the date of the gift. Gifts in kind donated for distribution are included at valuation and recognised as income when they are dislributed to the projects. Donated facilities are included at the value lo the group where this can be quantified and a third party is bearing the cosl. Expenditure and irrecoverable VAT Expenditure is recognised once there Is a legal or constructive obllgatlon to make a payment to a third party, il is probable thal seltlement will be required and the amount of the obllgation can be measured reliably. Expenditure is classified under activity rather than the lype of expense, in order to provide vnore useful information lo users of the financial slalemenls. Where cost5 cannot be directly attributed to particular headings they have been allocated to activities on a basis consistent with use ofthe resources. Premises overheads have been allocaled on floor area basis and other overheads have been allocated on the basis of other project cosls. Costs of raising funds comprise both direct expendilure, including direct staff c051s attributable to the activity, and support costs. Where costs cannot be directly attributed to particular headings they have been allocated to activities on a basis consistent with use of Ihe resources. Premises overheads have been allocaled on floor area basls and other overheads have been allocated on the basis of other project costs. Fundraislng costs are those incurred in seeking voluntary conlrlbullons and other sources of Income to enable the charitable company to carry out its charitable activities. Support costs include central functions. project management and governance costs which have been allocated to activity cost calegories on a basis consistent with the use of the resource5. As Age UK Leicester Shire and Rutland is unable to reclaim all ofthe Value Added Tax (VAT) that it incurs, all expenditure in these financial statemenls in relation to its activilies is shown inclusive of any VAT which cannot be recovered. Tangible flxed assets and deprecialion Tangible fixed assets are initially recorded at cost and subsequently measured at cost net of depreciation and any impairment losses. Tangible fixed assets with a cost pri￿ in excess of £1.000 and an estimated useful economic life in excess of one year are capitalised. All other expenditure is charged lo the SOFA in the year incurred. 43

AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE) NOTES TOTHE GROUP FINANCIALSTATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Accounting policies (continued) Depreciation is provided on all tangible fixed assets at rates calculated to write off the cost or valuation of the asset less any residual value, 8XCaPt for land over its estimated useful economic life. It is calculaled at the following annual rates: B8Si8 Over the life of the lease Straight Line straight Line Slraight Line Straight Line Long leasehold propety Freehold property Fumiture and equipm8nt Molor vehicles Computer equipment SO years 10yea 6 years &5 years Land included in freehold land and property is not depreciated. Impalmients of flxed ass818 An assessment is made at each reporling date of whether there are indications that a fixed asset may be impaired or that an impairment loss previousty recognised has fully or partially reversed. If such indications exisl, the charitable company estimates the recoverable amount of the asset. Shortlalls be￿een the carying value of flxed assels and their recoverable amounts. being the higher of fair value less costs to sell and value-in-use, are recognised as impairment losses. Impairments of revalued assets are treated as a revaluation loss. All other impairment losses are recognised In statement of financial activities. Recognised impairment losses are reversed if, and only if, the reasons for the impairmènt loss have ceased to apply. Reversals of impairment losses are recognised In statement offinancial activities or. for ￿valued assets, as a revaluation gain. On reversal of an impairment loss, the depreciation is adjusted to allocate the asset's revised carrying amount (less any residual value) over its remaining useful life. Investments All listed investments are stated at fair value. Both realised and unrealised gains and losses are shown In the statement of financial activities. The statement of financial activilles includes the net galns and losses arising from revaluations and disposals throughout the year. The fair value of the Investments quoted on a recognised stock exch8nge is the quote al bid value. Investment properties (including properties helol under an operating lease) are initially measured at cost and subsequently measured al fair value where a reliable measure of fair value Is available withoul undue cost or effort. Changes in fair value are recognised in the statemenl of financial aclivilies. Investments in subsidiary und8rtaklngs are stated at cost.

AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEEI NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Accounting policies (continued) Flnancial instruments The charitable company onty has financial assels and liabilities of a kind that qualify as basic financial instruments and are not considered to be of a complex nature. Such financial instruments are initialty recognised at transaction value and subsequently measured al their settlement value. Investments are financial assels measured at fair value. Debtors Trade debtors, other debtors and amounts due from group undertakings which are receivable within one year and which do not constitute a financing transaction are initially measured at the transaction price. Trade debtors, other debtors and amounts due from group undertakings are subsequently measured at amortised cost, being the Iransaction price less any amounts settled and any impairment losses. Cash and cash equivalents Cash and cash equivalents includes cash and monies on short-term deposits al the bank, olher short- temi liquid investments with original maturitles of three months or less. Credltors Creditors. provisions, bank and concessionary loans are recognised where the group has a present obllgation resultlng from a past event that wlll probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured oreslimaled reliably. Creditors, provisions, bank and concessionary loans are normally recognised at their settlement amount after allowing for any trade discounls due, Taxatlon No provision for corporation tax has been made as the charitable company is exempt from corporation tax on its income and gains to Ihe extent that these are applied to its charitable activities. Penslon costs The charitable company operates a defined contribution pension scheme and the pension charge represenls th8 amounts payable by the charitable company to the fund in respect of the year. The assets oflhe scheme are held separately from those ofthe charitable company in an independently administ8red fund. Differences between CL)ntributions payable in the year and contributions actually paid are shown as either accruals or prepayments. Employee benefits The costs of short-lerm employee benefils are r8cognised as a liability and an expense. The cost of any unused holiday enlitlement is recognised in the period in which the employee's servlces are received. Termination benefits are recognlsed immedlately as an expense when the company is demonstrably committed to lerminate the employment of an employee or to provide termination benefits. Operating leases Rentals applicable to operating leases where substantially all of the benefits and risks of ownership remain wilh the lessor are charged against profits on a straight line basis over the period of the lease.

AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE) NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Legal status of the charitable company Age UK Leicesler Shire and Rutland is a private charitable company (company number 078443091 and is also registered as a charity at th8 Charity Commission in England and Wales (Gharity number 1146649>. The charitable company is limited by guarantee and as such has not issued share capital. The liability of its members in Ihe event of the charilable company being wound up is limited to a sum not exceeding £1 each. The registered office and principal place of business is Lansdowne House, 113 Princess Road East, Leicesler. LE17LA. The charity's principal objectlve Is to promote the rellef of older, sick or disadvantaged people in any mannerwhich now or hereafter may be deemed by now to be charitable in and around Leicestershire, Rutland and adjoining counties. Donation and legacies with associated costs of generation Unrestricted Restricted Funds Funds 2025 Total 2024 Total Donation and legacies Legacies Donations 627,937 460,460 627.937 484,460 379,959 531,745 24,000 1,088,397 24,000 1,112,397 911,704 Grants Local aulhorlty & Other Agencies 2,781 392,279 395,060 400,533 Total donatlons and legacles Income 1,091.178 416,279 1,S07,457 1,312,237 Expenditure incurred Donations and legacies Allocated support cost (note 10) Grants Allocated support cost (note 10) Gifts in kind Allocated support cost (note 10) 181,357 181.357 181,357 181,357 168,336 170,097 Total expendilure incurred in Relation to Donations and legacles Income 362,714 362,714 338,433 46

AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE) NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 other trading activities Fundraising trading is undertaken either through the shops division of the charity, or through Ir8dlng subsidiaries. All profits made in trading subsidiaries are gift aided to the charity each year. The shops and insurance operations combine fundraising aclivities and service provision to older people in the charity's area of benefit. Shops Operatlon Events and Other 2025 Total 2024 Totsl Income from Sale of donated goods Sale of purchased goods Delivery fee outwards Coffee bar sales Other income generation Fundraising events 2,770,797 63,312 9,781 29 2,770,797 63,312 9,781 29 153.293 5,700 2,728,641 12,474 11.745 12,448 216.819 40.438 153,293 5.700 Total Income 2,843,919 158,993 3,002,912 3,022,565 Expenditure on activitles Training Shop actlvities Staging of events and other income cosls 108 697 2,464,922 2.464,922 2,148,791 247.592 247,592 121,346 Support cosls allocated lo acllvltles (see note 10) 392,941 392,941 385.001 Total expendlturn on activities 2,857.863 247,700 3,105,563 2,655,835 Net (expendlture) I Income 13,944 (88,707) (102,651) 366,730 47

AGE UK LEICESTER SHIRE AND RUTLAND IA COMPANY LIMITED BY GUARANTEEI NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 lrniestment income Unrestrlcted Fund$ Restricted Funds 2025 Total 2024 Total Income from: Deposit account interest Rental Income from Investment propety 73,464 137.782 73,464 137.782 42,617 92,483 211,246 211,246 135,100 ExpendSture on: Investment management rJ)sts Legal fees 7,093 7,093 6,295 2,680 7,093 7,093 8,975 7. Income from charitable actlvilles Unreslrlcted Funds Restrlcted Funds 2025 Tolal 2024 Total Leicestershire County Council SLA (services for the elderSy) Lei¢estershir8 County Council SLA Daycare Rutland County Council SLA Leicestershire Primary Care Trust SLA Prtvalely ￿mMiSsiOned personal care and cleaning Leiceslershire County Councll Respite SeNice Leicester City Councll SLA Daycare & Luncheon Club Other funding bodies and Iwsts Other income from provisions ofservices Primary Care Ne￿ork Tuming Point Project 843.100 843,100 164,754 178.131 38,534 79,128 178,131 38,534 79,128 265,770 30,827 79,128 1,350,257 1,350,257 1,125,074 255,628 21,304 580.140 255.628 21,304 580,140 944.117 133.473 577,298 1,500 35,100 39.000 39.000 3,385,222 3.385,222 3.357.041 48

AGE UK LEICESTER SHIREAND RUTLAND IA COMPANY LIMITEO 8Y GUARANTEEI NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 An8lyBls of expondlture on chari1•b￿ idlvltl•• Th• amount sp•nI￿ ¢h8rltstA8 acllvilleB. kncludhg 8upportcc415,1s analysed by tyF4 01act￿ty as follcAvB'. S•Thlc• Lev Fram•wotk Prlv•t•ty Agro•mknll Comml$slon•d Oth•r Fundlng Support Colts (see noto 101 2025 Totsl 2024 Total Provision of Day Core Information & advice s8Ne•S $8rwic8s provided to Eli?n15' home$ v￿lling andcommunity mental health velunller seNice8 Other cornmunity care 58rvic8s 52,057 341.543 181,357 105,790 181.357 30.226 256.922 833.414 447.333 1,411.041 30,226 1.852,947 5,543 595,839 1,287,370 28,323 1,873,125 1,229,6e4 1,596.025 993,600 1,229,684 1,596,025 755,6S2 4.574,961 4,e90,200 49

AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE} NOTES TOTHE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Nèt (expandilure) l income This is arrived after chargingl (crediting): 2025 2024 Depreciation and write down in fixed asset values Profil on sale of fixed assets Operating lease rentals 162.554 196.558 (116,669) 373,135 429,784 Fees payable to Forvis Mazars LLP and its associates in respect of both audit and non-audit seNices are as follows; 2025 2024 Audit seNlces- statutory audtt of parenl charltable company and consolidated accounts 24,920 22,005 Other services: Audit services- statutory audit of subsidi8ries of the charitable company Taxalion compliance seNices All other non- audit seNices 6,070 3,335 10,140 6,025 3,220 9,790 44,465 41,040 50

AGE UK LEICESTER SHIRE AND RUTLAND IA COMPANY LIMITED BY GUAIiANTEEI NOTES TOTHE GROUP FINA14GIALSTATEMENTS FOR THE YEAR ENDEO 31 MARCH 2025 10. Support Costs The support costs of th8 charitable company con$l$l of $8¥an eosi è18ment$.' sèrvlee monègèrs, management ￿nd admIn￿tratiOft, pèrsonn81, finance And payroll. purcha$lng. Inform811on 18chnologyldata prol6Ctbn and govèrnance CD$l$. Th&s& costs havo bg•n apportioned across tho work ol th• charilèblè company on b&&i5 disd088d In nolè 2 Bnd allocatsd to each of Ihe ch8rltl8s 8clIv￿￿98 8S Set out b&low, S•r¥l¢• Managern Stsff Tlm• IT&Dats Proteclltsn Work Don• ThWg•ment & Admln St¥ff Tlfne Pevsonn•l Staff Tlm• Flnan¢o & Pur¢ha•lng Payroll Staff Work Govemance Staff TIM• 202S Tot•1 2024 Tot•1 Charft8bl8 actlvltlfr• Provislon of day cère Inform8b'on¥nd aa¥i¢• seNtes Service5 pro¥ld8d in tK)mes Vislling and communty mentsi h0811h volunteer Serv￿ Other community care service5 19,548 80.260 21.476 45.085 141 9,889 5,158 181,357 182,482 11,403 46,818 12.528 26.300 5,652 3.007 105,790 96,409 19,548 80,260 21,476 4S,08S 141 9,689 5,158 181,3S7 189,665 3,258 13,377 3.579 7,514 23 1,615 30,226 28,323 27,693 113,702 30,425 63,871 199 13,726 7,3 256,922 247,325 Sub totèl 81450 334,417 89,484 187,855 556 21.489 755,652 744,204 Voluntsry Incom• Donation5 3ThI18gaci8s Grants Gifts in Klnd Fundraising aNJ trading Sub total 19,548 19.548 21,476 21,476 45,085 45,085 141 141 9,689 9,689 5,158 5,158 181,357 181,357 1fj8,336 170,097 42,354 81,450 173,897 334,417 46,532 97,685 187,8SS 305 $87 20.￿3 4D.371 11,175 21.491 392,941 755,655 385,001 723,434 Totsl ¢o•t* altocated 162,900 669,834 178,968 375.710 1.173 80,742 42,980 1,511,307 1,467,638 51

AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE) NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 11. Analysis of staff costs and numbers The averag8 number of full and part-lirne 5tsff employed by the charity and its subsidiaries totaled 237 (2024- 344). The averag8 number of persons employed, including part-lime staff, calculated on a full-time equivalent basis analysed by activity was: 2025 2024 Charltable actlvlllo8 Provision of daycare Infomiation and advice seNices Services provided in clients homes Other community care services 21 10 35 23 15 39 43 Fundralslng actlvltles Shops Olher 63 Support 14 14 Total 191 195 Total staff emoluments for the period were as folk)ws: 2025 2024 Salarles, wages and benefrts In kind Social security costs Pension and death b8n8fits 5,438.793 346,385 180,045 4.743.527 309,108 183,125 Total 5,965.223 5,235,760 The pension costs are allocated to activities in proportion to the related staffing costs incurred. The number of employees whose emoluments fell within the following bands: 2025 2024 £60,000 - £70,000 £70,000 - £80,000 £80,000 . £90.000 £90,000-£100.000 £100,000- £110,000 £110,000- £120,000 The parent charity operates a defined contributions pension scheme. The assets of the scheme are held separalely from those of the charity in an externally administered fund. The pension cost charge for this scheme represents contributions payable by the charity to the fund and amounted to £180.045 (2024: £183,125). Unpaid contributions at the end ofthe year amounted to £24,756 (2024.. £24,262) which have been included in other creditors. 52

AGE UK LEICESTER SHIRE ANO RUTLAND (A COMPANY LIMITED BY GUARANTEE) NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 12. Trustees remuneration and expenses and cost of key management personnel Truslee's remuneration The trustees neither re￿iVed nor waived any emoluments during the year (2024: £Nil). No trust88s' expenses were incurred during th8 year {2024: £Nil). Income of £500 (2024: £Nil) was recelved from Cambridge and Counties 8ank Limited. There is no year- end deblor12024.' £Nil). Truslee Indemnlty Insurance was purchased to Indemnify the trustees agalnst default on thelr part. Key management personnel The key management personnel of the group comprise the Chief executive, the Assistant director and Finance director who are responsible for the day to day running of the charitable company. The total employee benefits for key management personnel of the charitable company and group was £310,987 <2024.. £290,259). 53

AGE UK LEICESTER SHIRE AND RUTLAND IA COMPANY LIMITED BY GUARANTEEI NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 13. Tjnglblo flx•d a•¥•ts Group Lmg l¢u•hold prop•rty Fr••hold l•nd •nd bulldlngs Conwt•r •qulpm•nt Furnhur• & •4tslpm•nt Motorv•htcl Totsl con•tr￿tIon Cost or vnluatlon At 1 Aprll 2024 Ra¢l8ssilic81ion Additions Disposals At31 M•r¢h 2025 328,CI19 5.818,889 28,000 177.787 796,102 2eo.831 7,401,618 28,000 98,641 50,642 47,999 328.CQ9 5,846,689 177,787 846,744 228,830 7.528,259 Depr•clatlon Al 1 April 2024 Recl8$$ificatl¢n Ch8rge forth8year Disp￿81$ 78,959 888.733 28,000 81,533 155,701 699.655 186.038 1,809.083 28,CQO 162.554 7,052 8,620 28,082 37,097 A¢ 31 M•r¢h 2025 86.011 798,266 164,521 727.717 223,135 1,999,637 N•t book v•lu• At 31 M•r¢h 2025 241,908 S,048,633 13,266 119,027 104695 5.528,622 At 31 March 2024 2￿,050 5,130,156 22,086 96,447 94,792 S.S92,535 Included within Ireehold land ond property Us land gmounting to £1,878,51012024.. £1,878,510) wh￿h 15 ngt d?prg¢i8tgd. The Group hos p￿￿98￿ freehold lond and buildlngs lo secure ogalnsl Its bank loans (Note 201 by the way DI a lix8d charg8.

AGE UK LEICESTER SHIRE AND RUTLANO IA COMPANY LIMITED BY GUARANTEE) NOTES TQTHE GROUP FINANCIAL STATEMEIITS FOR THE YEAR ENDED 31 MARGH 2025 13. Tinglbl• flx•d (coniiftuedj Charlty Long lea8ohpld property Freehold L•nd •rbd bulldlnll• Cornput•r •4uipm•nt Fumltur•& •qulpmont Motor vghlcl•i Aiset under on51r￿tIon •wlpffl•fit Total Co•t or valuAtlon At 1 April 2024 R8clas5ificalv)n Addilions Oisp05815 328,009 S,747.889 28,000 177,787 796,102 28e,830 7,330,617 28,000 98,641 SO,642 47,999 A¢ 31 M4r¢h 2[125 O•pr•¢litlort Al 1 April 2024 Reclas81fScallon 328,009 5.775,889 177,787 846,744 328,829 7,457,2 78,959 677,814 155.701 699,655 186,038 1,798,163 28.000 80.386 28,WO 181,416 Ch8rg8 for the year Dbpos818 7,052 8.820 28,061 37,097 At 31 March 2025 86,011 786,2 164,521 727,716 223.135 1,987,$79 N•t book valtse At 31 M•rch 2025 241,998 4,969,6B9 13.266 119,029 105,694 5,469,676 Al 31 Ma￿h 2024 24?.050 S,070,075 22,OB6 96,44T 94,792 5,532,454 Includèd wrthin Ir¢ahold and property Is land 8mounb.no to £1,853,51Q12024,. £1,853.5101 which 1$ not d¢pr6eiOtsd. Th• Company has pledged freehold land and building5 to stture Bgain5t it5 bank loans INole 201 by the way 010 fNed charge. 55

AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE> NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 14. Investments Commercial Investments at market value Investment Quote Unquoted properties investments inveslments 2025 Total 2024 Total Group Al 1 April 2024 Additions Disposals Income Net {losses>l gains on revaluation Rolled up investrnenl charges 1.325,000 969,891 2,294.891 2,095,299 25,809 (7,093) 25,809 (7.093) 205,887 {6.295) At 31 March 2025 1,325,000 988,607 2,313,607 2,294,891 Charlty At 1 April 2024 Additions Disposals Income Nel gains on revaluation Rolled up investmenl charges 1,325,000 969,891 105 2,294,996 2,095,404 25,809 (7,093) 25,809 (7,093) 205,887 (6,295) At 31 March 2025 1,325,000 988,607 105 2,313,712 2,294,996 Investment property comprises of freehold rental properties. The last fully extemal valuation of the Group's and charity's investment property was carried out as at 31 March 2024 and the valuation was carried oul by Michael E Holt M.R.l.C.S. of Spencers Druce Inc. Naylor Parkes and Justin Fowler M.R.l.C.S. of The Culshaw Partnership uslng the exlstlng use Vdlue melliud tu ijetemiiiie tlie fair Vdlue al tl ial dale. Investinei)I propeilies uridei dl I I iibloi iL¢il cost basis would have been included al a cosl of £893,251 (2024.. £893.251). UK Investments-managed funds All quoted investments are held in the UK and the following Investments each exceed So￿ of the total value of share investments at the year ended 31 March 2025.. Schroder International Selection Fd US Large Cap x GBP HSBC ETFS S & P 13.2 The Charity's investments in subsidiary companles are slated at cost: 2025 2024 Age UK Lelcester Shire and Rulland Insurance se￿ices Limited (Co No. 02914993) Age UK Leicester Shire & Rutland Extra Care Limited (Co No. 03603957) Age UK Leicester Shire & Rutland Transport & Trading Limited (Co No. 04102409) Age UK Leicester Shire & Rutland Contract Care Limited (Co No. 05407521) Age UK Leicester Shire and Rulland Home Help Limited (Co No. 03768527) 100 100 105 105 56

AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE) NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 15. Debtors 2025 Group 2024 Group 2025 Charity . 2024 Charity Trade debtors Amounts due from subsidiary undertakings Prepayments and accrued income Other debtors 436,418 463,301 171,522 131,964 115.776 465.266 398,287 384,891 275,080 380,173 102.784 72,080 120,810 70,152 16. Cash at bank and in hand Ishortterm deposits 2025 Group 2024 Group 2025 Charity 2024 Charity Short term deposits Cash and bank balances 896,856 941,341 1,152,010 890,557 2,042.567 896,856 933,287 1,830,143 1.152,010 879,697 2,031,707 Short temi deposits of £896,856 (2024: £1,152,010) in the current year represent bank deposlt accounls with a maturity in excess of 90 days. 17. Credltors: Amounts falllng due wlthln 1 year 2025 Group 2024 Group 2025 Charlty 2024 Charlty Trade creditors Taxation and social security Accruals and deferred income Bank and other loan (nole 20) Amounts due to subsidiary undertaking Other creditors 190,404 129,609 464.969 193,542 72,353 312.793 81,780 182,044 87,795 414,184 183.110 61.980 263,816 81,780 423,348 181,805 819,504 737,502 894,446 1.078,309 18. Creditors: Amounts falllng due after more than 1 year 2025 Group 2024 Group 2025 Charity 2024 Charity Bank loan (secured- note 20) 396,667 396,667 396.667 396,667 Included in creditors are- Amounts repayable by instalments falling due after more than five years 57

AGE UK LEICESTER SHIRE AND RUTLAND {A COMPANY LIMITED BY GUARANTEE) NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 19. Deferred income Asat 31 March 2025 Asat 1 Aprll 2024 Invoiced Credited to SOFA Dementia seNices I projects Other cara activities Rental income Other services I projects 80,782 34,113 3,694 (4,686) (10,333) 76,096 83,780 3,694 131 731 60,000 192420 134447 The deferred income relates to rental income. grants and amounts received in advance for services. 20. Borrowings 2025 2024 Credllors.. Amounts falling due within one year Bank Loans Other Loans 81,780 Creditors.. Amounts falling due after mor8 than on8 yèar Bank Loans 396,667 478,447 The bank loan is secured by a first charge over certain of the charitable companvs freehold land and buildings. Th8 bank loan is payable by monthly instalments at an interest rate of 2.750/0 above base rate. The loan Is repayable by monthly instalments. The ban was fully repaid in the year. 58

AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE) NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 21. Financial commitments Group and charlty as a le$$ee The totsl future minimum lease payments under non-cancellable operating leases are as follows.. Land and bulldin 2025 024 Payable In,. Less than one year Be￿een one and five years Over five years 476,170 966,836 473,242 401,858 819,527. 177.255 1,916,248 1,398,640 At the year end, the Group and Charity had conlracted with tenants, under non-cancellable operating leases. for the following future minimum lease payments.. 2025 2024 Amounts receivable in.. Less Ihan one year Be￿een one and five years Over five years 81.858 62.856 88,986 33,250 170,844 96,106 59

AGE UK LEICESTER SHIRE AND RUTLAND {A COMPANY LIMITED BY GUARANTEE) NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 22. Taxation No provision for corporalion tax has been made as the charity and group is exempt frorn corporation tax on its income and gains to the extent thal Ihese are applied to its charf(able activities. 23. Contingent liability Following the merger between Age Concern Leicester Shire & Rutland and Age Concern Leicester in 2009, the charity withdrew from the Pension Tnjst's Growth Plan. As part ofthe Withdrawal Agreement, Age UK Leicester Shire & Rulland has given guarantees in respect of a section 75 Withdrawal debt. This liability will only become payable should the scheme be wound up or if an event occurs as a result of which there is no person who is an émployer in relation to the scheme. Thls conling8nt Ilability cannot be easlly quantified. 60

AGE UK LEICESTER SHIRE AND RUTLAND IA COMPANY UMITEO BY GUARANTEEI NOTESTOTHEGROLIP FINANCIALSTATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 In¢omlng resour¢•• R•$ourc•s •xp•nd•d Movém•nt In Invè¥tment Valuo Trnn$lgrs ol At funds 31 March 2025 24. Stst•m•nt oflunds 2024 Group Geneml r&g8N8 Revaluation r￿ty• Deslgnated fundB D8y centre fund Flxed assets 8cqulred lun(I Environmental fund Strategic invtrslmenl lund Totsl unr•strl¢t•d fvnds 2,522,945 704,621 7,690,558 17.716,4021 25,809 1546,0071 114.7991 1.974,903 6e9.822 68,209 3,575,865 124.(KlQ 1,000.￿)0 7,995,640 68,209 150,5471 562,806 4.088.124 124,000 1.000,000 7,945,056 7.690,55B 17.786,9491 25.809 Restrlcted fund Property r81ated roslrlcl8d funds COV￿ reslricted fvnds Other restdtièd funds 1.443.647 186,724 9),085 112.8981 1.430,949 iee.T24 235,680 416,279 1270,6841 Tol•1 R¢$trl¢t•d Fund• Tot•1 Fund• 9,716.096 ,106,837 18.050,3311 25,809 9,798,411 61

AGE UK LEICESTER SHIRE AND RUTLAND IA COMPANY LIMITED BY GUARANTEEI NOTES TOTHE GROUP FINANCIAL STATEME14TS FOR THE YEAR ENDED 31 MARCH 2025 24. Statsm•nt of fundB Icontlnu8dl At l Aprll 2024 In¢omlno our¢ R•s<+ur¢•• •xp•nd•d Movem¢nt In Inv•slment Valu• Tr4Jsf•r• ol lund¥ Chjrlty 31 Mar¢h 2026 Gèn•MI r•s•N8 Revalu81ion reseNe D•slgn•t•d lund• Day centre fund Fixed as5elS acquired fund Environmental fund Sirateor inveslmenl fund 2,282,711 680,494 6.612,709 16,718,467) 25,809 1522.7221 113.6641 1,680,040 686.830 68.029 4,026.029 124,000 1,000.000 7,564108 3,539.678 124,000 1,000.000 7,695,092 150,0351 536.388 Total unrestrlcted lund 6,612.709 16,768,502) 25,809 RMtrl¢t•d lund• Property related restricted funds COV￿ reslrlcled funds 1,443.647 186,724 112,8961 1A30,949 186,724 othèr r4strict8d lunds 90,085 416.279 1270,6841 235,680 Totsl R•Btrlctod Fund 1,T20.456 416,279 1283,3821 1,853,353 Totsl Fund• 9,415,548 T,028,988 17,051,884> 25,800 9.418,161

AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEEI NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 24. Stalement of funds (continued) Unrestrlcted lunds The General reserve represents the free funds of the charity which are not designaled for parlicular purposes. Deslgnated funds: The day centre fund represents funds raised by the day centres to be spent on items as directed by the organis8rslclients of those c8ntres. The fixed assets acquired fund represents the n8t book value of fixed assets acqulr8d and funded Irom the charity's unreslricted funds. Restricted funds The fixed asset funds represent either funds in the process of being raised lo purchase specific fixed as5els as prescribed by the donors of the funds, or the net book value of fixed assels acquired using funds raised specifically for the purpose of acquiring those assets. The remaining restricted funds represent amounts held by the charity on behalf of the donors. These amounts remain unspent at the year end, the funds being applicable only against projects thal accord with the specified objectives of the donor, laid down at the time the donor agreed to commit the funds. Funds remaining unspent when the objectives have been achleved are relurnable to Ihe donor, unless alternative arrangements are agreed. 25. Analysis of group and charity net assets between funds Unrestricted Funds Designated Funds Revaluation reserve Restricted funds Total Funds Group Tangible Fixed Assets Fixed Assets Investments Current Assets Creditors= Amounts falling due within one year Creditors: Amounts falling due in more than one year 4,084,975 347,001 342.821 1,096,646 5,528,622 2,313,607 756,707 2,775,686 (819,504) 1,970.786 823,621 (819,504) 1,195.358 1,974,903 5,280,333 689,822 1,853,353 9,798,411 63

AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE) NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 25. Analysis of group and charity net assets between funds (continued) Unrestricted funds Designated funds Revaluation Restricted reserve funds Total funds Charlty Tangible fixed assets Fixed assets inveslments Current assets Credilors.- Amounts falling due within one year 4,026.029 347,001 319,829 1,096,646 5,469,676 2.313,712 756,707 2,529,519 {894,446) 1,993,883 580,603 (894,446) 1,192,209 Creditors.. Amounts falling due in more than one year 1,680,040 5,218,238 666,830 1,853,353 9,418,461 Pri ar com aralives Un restrlcted Deslgnaled funds funds Revaluatlon Reslrlcted re8eNe funds Total funds Group Tangible fixed assets Fixed assets investments Current assets Creditors.. Amounts falling du8 Within on8 year Creditors.. Amounts f811ing due in more than one year 3.801,887 347,001 357,620 1,443,647 . 5,592,535 2,294,891 2,962,839 (737.502) 1,937,271 1,719,843 (737,502) 966,187 276,809 (396,667) <396,667) 2 522 945 4 768 074 704 621 1,720,456 9,716,096 Unrestricted Designated Revaluation Restricted fund5 funds reserve funds Total funds Charity Tangible fixed assets Fixed assets investments Current assets Creditors.. Amounls falling due within one year Creditors.. Amounts falling due in more than one year 3,765.933 322,874 1,443,647 357.620 5,532,454 2,294,996 3,063,074 (1,078.309) 1,937.376 1,820,311 (1.078.309) 965,954 276,809 (396.667) (396,667) 2,282,711 4,731,887 680,494 1,720,456 9,415,S48

AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE) NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 26. Reconciliation of net income to net cash flow from operating activities 2025 2024 Net income for the reporting period Adjustments for., 85,464 339,387 Depreciation charges (note 13) (Gain)Iloss on investments (note 14) Dividends, interest and rent from investments Rolled up investments charge (note 14) Profit on sale of tangible fixed assets Interest paid on loans Increase in debtors Increase in credilors NÉt cash gèn8rated by operating activitles 162.554 <25.809) (211,246) 7,093 196,558 (205,887) (135,100> 6,295 (116,669) 38,555 (102,287) 75,881 96,733 18,774 (17,217) 160,633 180,246

AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE) NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 27. Relaled party During the year the charity received gift aid donations of£213,899 (2024: £239,126) from Age UK Leicester Shire and Rutland Conlracl Care Limited and £5,937 (2024.. £5,021) from Age UK Leicester Shire & Rutland Transport & Trading Limited. During the year the charity made net payments of £287.496 (2024.. £334.498) to Age UK Lelc8Ster Shlre & Rutland Transport & Trading Limiled for Ihe use of minibuse5 and drivers. During the year the charity received rental income £43,89012024.' £40,930) from Age UK Lelcester Shire and Rutland Home Help Limited and £11.200 (2024: £10.400) from Age UK Leicester Shire & Rutland Transport & Trading Limited. During the year the charty re￿iVed net charges from salary and other recharges of £23.371 (2024: £854 net income) from Age UK Leicester Shire and Rutland Home Help Limited. £59,255 (2024.. £64,812) from Age UK Leicester Shire & Rulland Transport & Trading Limited and £940,344 {2024: £931,475) from Age UK Leicester Shire and Rutland Conlracl Care Limited. At the year end, the charity was owed £97,186 (2024.. £249,158) by Age UK Leicesler Shire and Rutland Home Help Limited and £16,758 (2024.. £16,758) by Age UK Leicester Shire and Rulland Insurance Services Limited, £Nil12024.' £169,180) by Age UK Leicester Shire and Rulland Contract Care Limited. Al the year end, Age UK L8IC8Ster Shir8 & Rutland Transport & Trading Limited owed £18,172 to the Charity {2024: £30,170>. At the year end the charity owed £51,171 (2024: £59,325) to Age UK Leicester Shire & Rutland Transport & Trading Limited, £33,699 (2024: £33,699) lo Age UK Leicester Shire and Rutland Insurance Services Limited, £96,93512024.' £149,614) to Age UK Leicester Shire and Rutland Contracl Care Limited and £Nil (2024: £180,710) lo Age UK Leicester Shire and Rutland Home Help Limited. 28. Group companles The Charity wholly controls slx subsidiary companies and an unlncorporated subsldiary. The subsldlary entities are.. Age UK Leicester Shire and Rutland Home Help Llmiled - charity number 1086862 and company number 03768527 Provides Gleaning and personal care services to older people in the communty. Age UK Lelcester Shlre & Rutland Transport & Trading Llmlted- company number 04102409 Provides trading activities and transport services lo the general public and the Charity. In addition, corporate sponsorship and any non-tax exempl events are carried out by this subsldlary. Age UK Leicesler Shire & Rutland Contract Care Llmlted- company number 05407521 Provides care services to older people in the community. Age UK Lelcestershlre IMeashaml- charily number 1094246 Provides a community centre. malntained by the group. for the use of the inhabitants of Measham wilh a preference for such inhabitants who are aged. Age UK Leicester Shire and Rutland Insurance SeNices Limited- company number 02914993 The company sells insurance. flnanclal and utility products tailored to the needs of older people. This company is now dormanl. 66

AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED 8Y GUARANTEE) NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 28. Group companies (continued) Age UK Leicester Limited- charity number 512991 Has transferred all of its activities and assets to Age UK Leicester Shire & Rutland and is considered by the trustees to be dormant. Age UK Lelcester Shlre & Rutland Extra Care Llmlted - company number 03603957 This company is considered lo be dormant following the transfer of the activities and assets to Age UK Leicester Shire and Rulland in previous years. All the companies are registered in England and, where appropriate, gift aid distribution of net profits are made to Age UK Leicester Shire and Rutland. All companies are included in the consolidated financial slatemenls and have the same year end. A summary of results of the group companies for the period is shown below. Group Contract Care Home Help Insurance SeNices Measham Transport & Trading Turnover and other income Cosl of sales Gross Profit Administrallve Expenses 1,079,998 1,332,989 344,479 792,515 287,483 288,381 56,098 <49,310> 1,332,989 (1,332.229) (1,135) Operating profiV(loss) 287,483 760 6,788 Assets Liabilits'es Funds 342.928 55,444 287,484 158,245 155.187 3,058 35,232 16,778 59,749 59,635 52,536 7,099 29. Controlllng partles In the opinion of the trustees, given the structure of the charity, there is no ultimate controlling paty. 67

AGE UK LEICESTER SHIRE AND RUTLAND (A COMPANY LIMITED BY GUARANTEE) NOTES TO THE GROUP FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 30. Comparatlve Group Statement of Financlal Activlties for the year ended 31 March 2024 Unrestricted Funds Restricted Funds Total Donations and legacies charitab￿ activities Other trading aclivilies Investment 903,924 3,357,041 3,022,565 135,100 408,313 1,312,237 3,357,041 3,022,565 135,100 Total Income 7 418 630 408 313 7 826 943 Expenditure on: Raising funds Charitable activities 3,003,243 3,003,243 4,284,452 405,748 4,690,200 Total Expendlture 7 287 695 405 748 7 693 443 Net gain on investment assets 205,887 205,887 Transfers be￿een funds 4,401 (4,401) Net Income and net movemgnt In funds 341,223 (1,8361 339,387 68