AGE UK LEICESTER SHIRE AND
RUTLAND (A COMPANY LIMITED BY
GUARANTEE)
Charity number 1146649
Company 07844309
TRUSTEES REPORT AND FINANCIAL STATEMENTS FOR
THE YEAR ENDED 31 MARCH 2025
*AEFUOPIOJ•
A07
2211112025
COMPANIES HOUSE
#224

AGE UK LEICESTERSHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE)
FOR THE YEAR ENDED 31 MARCH 2025
ANNUAL REPORT OF THE BOARD
Contents
Company Inforniatlon
Page 3
Annual report of the Board
Page 4
Independent auditor's report to the members of Age UK Leicester Shire and Rutland
Page 34
Group statement of flnanclal actlvltle8
Pagé 38
Group and Company balance sheets
Page 39
Group statement of cash flows
Page 40
Notes to the group flnanclal statements
Page 41

AGE UK LEICESTERSHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE)
FOR THEYEAR ENDED 31 MARCH 2025
ANNUAL REPORT OF THE BOARD
COMPANY INFORMATION
Trustees
Mr S P Moran- Chair
Mrs B Freestone- Vice Chair
Mr S Lindley- Treasurer
MrGAFSmith
Mr M Lindsey
Dr P Neville
Mr P Parsons
Mr P Richards
Mr C Saul
Mr N Parmar
Mr M E Jones
Mrs J Kavanagh
Company secretsry
Mr S Patel
ExecutNe director
Mr A P Donovan
Charfty number
1146649
Company number
07844309
Reglstered offlce
Lansdowne House
113 Princess Road East
Leicester
LE17LA
Audltor
Forvis Mazars LLP
6 Dominus Way
Meridian Business Park
Leicester
LE19 1RP
Sollcltors
Rich & Carr
Assurance House
24 Rutland Street
Leicester
LE11RD
Bankers
Barclays Bank PIC
Barclays House
PO Box 1500, Dominusway, Meridian Business Park
Leicester
LE191RP
Property advisorlsurveyor
Spencers Druce Naylor Parkes Limited
19 De Monffort st￿et
Leicester
LE17GE
Website
euk.0
.uklleics

AGE UK LEICESTERSHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE)
FOR THE YEAR ENDED 31 MARCH 2025
ANNUAL REPORT OF THE BOARD
The Board of Trustees ara pleased to present their report Incorporating a strategic report along with the
consolidated financial statements oflhecharityforthe year ended 31 March 2025, these are also prepared to meet
the requirements for a directors, report and accounts for Companies Acl purposes.
The financial slalements comply with the Charities Ad 2011. the Companies Act 2006. the Memorandum and
Articles of Association, and Accounting and Reporting by Charities.. Statement of Recommended Practice
applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in
the UK and Republic of Ireland (FRS 102).
The financial statements have been prepared based on the accounting policies set out in note 2 to the financial
slatemenls. The company is governed by ils memorandum and Articles of Association which established the
objects and powers of the charitable company.
The company is limited by guarantee and has no share capital. The guarantee ofeach member is limited to £1.
Trustees
The members ofthe Board ofTruslees (are also directors ofthe company undercompany law) who served during
the period were:
Mr S P Moran- Chair (from 10th September 2025)
Mrs B Freeslone- Vice Chair
Mr S Lindley- Treasurer
Mr G A F Smith - Chalr (untll 91h September
2025)
Mr M Lindsey
Dr P Neville
Mr P Parsons
Mr P Richards
Mr C Saul
Mr N Parmar
Mr M E Jones
Mrs J Kavanagh
Presldent
Mr Richard AS Everard OBE
Structure, govemance, and management
The trustees who held office during Ihe financial year are set out on page 1 of this report.
Trustees are invited to join the Board of Trustees by other trustees, by the Executive Director or may apply
independently to become a Iruslee, at which point they will be interviewed by the Executive Director and other
members of the board. Trustees setve for 3 years and then sland for re*le¢tion. On appointment new trustees
are invited to attend trustee training courses, are given a structured induction and introduction to the work of the
charity. Included in the induction pack is infonnation issued by the Charity Commission on the roles and
responsibililies of trustees and charity law. Guidance may also be given by attending national Age UK courses.
In the normal course of business, the Board of Trustees meets six times a year. extraordinary meetings may be
called whenever deemed necessary. There are a number of sub-committees which operate under specific terms of
reference and are delegated certain functions from the board of Trustees. The sub- committees are made up of
trustees and relevant staff members. and in the normal course of event meet as follows..

AGE UK LEICESTERSHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE)
FOR THE YEAR ENDED 31 MARCH 2025
ANNUAL REPORT OF THE BOARD
Meetings per
Flnance and Resources
Care Services & Development
Human Resources
Relail
Systems of financial control
The systems of financial control are designed to provide reasonable but nol absolute 8ssurance against material
misstatemenls or loss. They include-
a three-year strategy plan.
an annual budget approved by the Board of Trustees.
regular monitoring of actLJal results againsl budgets and forecasts.
delegation of authority to managers for expendilure within budget.
The charity's Executive Director is responslble for the day to day operation oflhe charlty and manages Ihe staff of the
charity on behalf of the Irustees.
Related parties
Registered charitles sharing the name Age UK who wish lo acknowledge a commitment to common purpose and
shared values have agreed to work together through formal relationships as part of the Age UK Association. Age UK
Leicester Shire & Rutland has signed up to the Age UK Brand Agreement, and as such have formerly adopted the
name Age UK LeiGesler Shire & Rutland from the 29 September 2011. Members of the Association, including Age UK
Leicester Shire & Rulland. are independent charities. All Association members have signed the Age UK Brand
Agreement which licenses use of the Age UK brand and sets minlmum standards for areas of Service delivery.
Pay pollcy for senior staff
The Iruslees and the senior management team comprise the key management personnel of the charity in charge of
directing and controlling, runnlng and operating the Charity on a day lo day basis. All trustees give ol Ihelr time freely
and no trustee received remuner3tion in the year. Details of trusle8s' expenses and related party transactions are
disclosed in note 12 to the accounts.
The pay of senior staff is reviewed annually and is benchmarked againsl similar sized charities and organisalions.
Consideratlon is glven lo the experience, applicable professional qualifications and performance of individuals in the
preceding year when setting remuneration levels.
Trustee Indemnlty Insurance
Indemnlly insurance is purcha88d to indemnrfy the trustees agalnst default on thelr part.
Prlnclpal rlsk and uncertainties
The Irustees, aim when reviewing and managing risk Is to protect the charity's assets and its stakeholders through
established risk management techniques and procedures. All new activities undertaken are subject to a risk review as
part of the Initial projecl assessment, existing activities are reviewed on a periodic basls. especlally when projects are
being renewed or funding sources change. Some risk assessments are required by law and these are duly carried
out at the frequency required. The goal of the trustees is to strike a balance be￿een risk and cosls, and to Iherefore
be consistent with the prudent management of an organisation of SUGh a size.
Major risks are identified and ranked in temis of Ihe potential impact and likelihood. Major risks are
those that may have a significant effect on-
Operational performance, including risks lo personnel, volunteers and trustees.,
Achievement of aims and objectives., or
Meeting the expectations of beneficiaries and siakeholders.

AGE UK LEICESTERSHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE)
FOR THE YEAR ENDED 31 MARCH 2025
ANNUAL REPORT OF THE BOARD
Risk
Reductions in government spending both
nationally and locally, impacting on local
authorities and other agencies ability to continue
to fund existing projects and lo finance future
service provision.
Mitigation
All projects funded or part funded by slalutory
bodies are reviewed monthly through the
management accounls to ascertain whether they
are financially and operationally viable based on
current or predicted trends. Where it is seen that
services are not viable, steps are taken lo change
the delivery model, merge or close projects.
Constant review of the profitability of retail
outlets. Where shops are no longer profitable
steps will be taken to relaunch, relocate, merge
with other shops or close.
Active marketing in the locality of the units and
increasing links with local businesses to find new
sources of stock.
Regular retail committee meetings of s8nior staff
and trustees lo revlew retail stralegy and
operations.
Promotion of the Retail Gift Ald Scheme to
increase income.
Adoption of the latest technology to monitor and
improve shop performance.
The trustees regularly review the property
portfolio, the 8dequacy of and utilisation of
individual buildings. Properties are maintained at
high standard and it is believed that such
maintenance prevents further and greater
expenditure being incurred at a later dale. Where
a property is no longer sufficiently used in
deliverino the charities seNices or fundraising it
will either be disposed of or let out at a
commercial rent.
Charity shops division.
Increased competition for donated goods. More
charity shops on the high street.
Changes in rents charged.
Viability of unils based on geographic
locations and changing surroundings.
Adequate reserve5 are available to maintain the
charilies property portfolio,
Retenlion of key staff
Employee remuneration and benefits are
reviewed on a regular basis to ensure salaries
are competitive and staff are retained.
The portlolio of investments is dlverslfled to
mitigate impact of any such movements.
External professional advisors are used to
manage investments. Investments are
regularly reviewed by the
Finance and Resources Commlttee.
Major market movem8nts and the value of
investments.
Reputational risk associated wilh national Age
UK and other Age UK partners. The trustees are
aware that the brand "Age UK" is carefully
managed by the nalional body, but that Age UK
partners might be involved in events and
activities that may cause the public to associate
such happenings with this charity be they
perceived as good or bad.
Procedures and steps are in place to protect Ihe
local charity should there be bad publicity
associated with the brand name and likewise to
exploil any good publicity and thus to prornote the
Age UK brand locally.

AGE UK LEICESTERSHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE)
FOR THE YEAR ENDED 31 MARCH 2025
ANNUAL REPORT OF THE BOARD
During the year the charity was impacted by the cost of living crisis, the charity managed this by closely reviewing its
activities and monitoring spend.
The trustees review these risks on an ongoing basis and satisfy themselves Ihat adequate systems, accounts and
procedures are in place to manage the identified risks. Where necessary and possible lo do so, risks are covered by
insurance.
In addition to the procedures, policies and controls outlined in 'Structure, governance and management. above the
following are undertaken to ensure adequate risk assurance.
Regular monitoring of major risks and development of action plans
Maintenance and annual review of the risk register which outlines specific areas ofexposure, being-
Governance and managemenl risks
Law and regulalion compliance risks
Financial risks
Envlronmental and external factor risk
Operational risks
Embedding risk idenlification and assessment within normal operational procedures
A clear structure of delegated authority and control
A cyclical review of systems, Internal controls and procedures by the inlemal audil lunctlon reporting through the
finance and resources committee
Maintaining reserves in line with set policies
Regular summary report on rlsk management to the Board of Trustees either dlrectly or through Its sub<ommittee
structur8
Whilst the trustees take all reasonable actions to rnitigate the risk exposure of Ihe charity, they recognise that some
areas of work requlre the acceptance and management of rlsk if the objectives of the charity are to be met.
Objectives and activities
The charity is a company limited by guarantee, fomied by transferring in the assets of Age UK Leicester Shire and
Rulland over a period from formation in November 2011 to Aprll 2013. The original unlncorporated assoclalion was
established in 1951. As listed In the Memorandum and Articles of Associatlon, "The ob}eGI of the Chariiy shall be to
promote the relief of older people in any manner which now is or hereafter may be deemed by law to be charitable
within Leicester, Leicestershire, Rutland and adjoining counties" The annual plan, whlch is reviewed and readopted
each year, lays down the strategic framework for the charity to further ils objective.

AGE UK LEICESTERSHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE)
FOR THE YEAR ENDED 31 MARCH 2025
ANNUAL REPORT OF THE BOARD
The policies specifically implemented are lo:
Devèlop sufficient and relevant services that reflect the needs of older peopl8 living in Leicester, L8icest8rshire and
Rutland.
(21 Support local groups and organisations by providing information and helping them to develop sound voluntary
organisation practices and good quality services.
(3) Promote a positive view of older age and encourage older people to speak up and make their views known. and to
voice those opinlons on their behalf, where appropriate.
<4
Challenge everyone concerned to improve the way information is made available, particularly on rights and
opportunities.
(5) Raise awareness among older people to take up new aclivilies and to encourage them lo contribute lo the well-
being of the whole community, recognising the 8xperience and commitmenl Ihey have to bring lo d8cision making bodies,
organisalions and groups. We aim to encourage communities to find ways of identifying and supporting older people.
(6) Work in partnershlp wllh slatulory and voluntary agencies and others providing care and facilities for older people.
(7)
Identlfy permanent and dependable funding to manage and develop direct servlces with an emphasls on good
practice, value for money and by promoting and valuing the help of volunteers.
Age UK Lelcester Shlre & Rutland Is commltted lo Ihe welfare of older people, to maintaln thelr dlgnlty and recognislng
their value as individuals. It is, therefore, committed to a policy of equality and diversily.
Public benefit
The Iruslees consider that the charitable purposes of the charity enshrined within its objectives are primarily..
The relief of those in need, by reason of age or ill health.
The prevention of and relief of p.overty.
And secondly..
The advancement of educallon
The advancement of health
The trustees are of the opinion that all the purposes ofAge UK Leicester Shire & Rutland are for the benefit of the public.
The trustees consider that they have complied with their duties under section 3 of the Charities Act 2011 to hav8 due
regard to public benefit guidance published by the Charities Commission.
Activities, achievemenls and perfomiance
Age UK Leicesler Shire & Rutland and its subsidiary companies have provided services in Leicester. Leicestershire and
Rulland. This structure has enabled the group to operate as one brand.

Executive Summary
Welcome to Age UK Lelcestèr Shlre & Rutlandls 2024 - 2025 Annual Revlew.
Over the past year, charities have faced growing challenges- from rising
operational costs and reduced household donations, to policy changes like the
increose in Employers, Notional Insurance Contributions and all at a time when
demand for seDJices has dramatically increased.
Inevitably, th'is led to the closure of many essential services, or in some cases,
the merger of charities with similor objectives or sadly their demise.
Tony Donovan
To avoid being port of whot Is happening around us and to ensure Age UK Leicester
Executive Director Shire & Rutland's long-term future, we have been very proactive over the last twelve
months.
Acknowledging that the cost-of-living crisis was not just going to go away, we had the courage to make
difficult decisions Whe￿ they were needed whilst reviewing every part of our charity to make sure it was fit for
purpose going fonvard, delivering services that continue to meet the changing needs of on ever-increasing
older populotion
Our services and the orgonisation's infrastructure were streamlined, new portnerships forged with statutory,
corporate, ond voluntary organisations, investment strategies reviewed, and potential income generation
activities explored and, in some cases, introduced.
Thonkfully, as o result of actions token and legocies received, we ended the last financial year
with 0 £82,(yJo surplus.
What a fantastic achievement when you consider the many external chollenge5 Age UK Leicester Shire &
Rutland facedl
Not only thot but thanks to the dedlcatlon and comthitment of our Trust•*s and staff groupi there
were other notable achlevements whlch included.
Negotiating with statutory portners o twelve-month extension for the Memory Advlce & Dementla
Sui)11()rF Service
Bein"g aworded funding to dvv*lcJp our thi¢d Neighbourhood Mental Ilealth Café in Melton
.uc;c.p.s:%fi.Illy,opplyi(Ig for.£20,000.from mp.lton Lloroug'h Couhcil,to rL,furbl:h Gloucèster House, our
Community Resource Centré in Mplton
As part of our Home c.ole Support, developing a Doèp,Cleoning & Hoardirhg,.Service for oldÈi' people
struggling to maintoin their own homes
Iii puitnershlp with Nijtional Age UK, openlng a superstore on Frceman5 Common, Leicester aimed at
generating money to suppoit services dellvered by both the National and local Age UKS
In partnership with Age UK Northamptonshire, opening a superstore in Market Harborough to assist with
. v delivered by both local cliulities
mp.eting the costs of servicca
Whilst we can take great pride in whot wos achieved, we cannot offord to be complocent.
All the indicators are that this new financial year will not be any easier 05 Costs continue to rise and with the
danger of potential donor fatigue.
As ever, we aim to show couroge, dedication, ond entrepreneurialism in oll that we do in order that we remain
ot the forefront to older people living across Leicestershire and Rutland for many years to come.

A Word from our Chair
The charlty sector has been undey immense pressure over the last few years
wlth the Cost-of-Living Crisls hlttlng hard, leading to a huge drop in Income
when the demand for $oNices has n•ver been so gr•aL
.As has been the case in the pasl if the sector is to survive, it must show
resilience and odapt to changing times and much greater expectatlon5.
Here at Age UK Lelcester Shlre & Rutland we have bégun that process. Every
part of our Charity is currently under revlew.
Inevitably, this will leod to difficult decisions but at the end of it we will have o
much leaner, fit for purpose organisation, better equipped to deal with the
challenges that lie ohead and, most importantly, a structure that.ensures our
long-term sustainability.
In looking to the future, we hove evolved our strategies to ensure they continue to meet our mission; we
have streamlined our infrostructure by investing in new Finance, HR and Purchasing systems, reviewed our
investments to deliver long-term sustainable.returns, and moved into new areos of care provision ond retail
activity.
It is when an organisotion is faced with the sort of challenges we have encountered over the last 12 months
that you really see it's quolity. We are blessed to hove such dedicated and highly skilled staff and volunteers
who have continued to deliver e55entiol support to vulnertsble older people during what has been o very
difficult time for all of us.
JI
Graham Smith
Chair
I would also like to thonk a number of local businesses, charitable trusts, and individuals for their financial
support. We are now in a much better position than many other chorities at this time.
I have now completed my term as Lhair of Age UK Leicester Sk)iie & Rutland and will shortly rtand down to
be replaced by one of my fellow trustees.
I want to take this opportunity to thank my fellow trustees ond the stoff group for the support ond guidance
they hove given me during my period of tenure. I have thoroughly enjoyed the experience and feel
confident Age UK Lelcester Shire & Rutlond will remain at the forefront of setvice delivery across the
geogrophical areo we are privileged to serve.
On behalf of the Board of Trustees and the Executive team
at Age UK Leicester Shire & Rutland, we'd like to extend an
enormous thank you to the many people who have
supported us and worked alongside us this year.
This includes our colleagues, volunteers, donors and
supporters - your invaluable contributions hove
enabled us to continue our vital work.
Thankyou.
10

Our Mission & Values
We are Age UK Leicester Shire & Rutland
Age UK Leicester Shire & Rutlond is the largest local Age UK Brand Partner in England and we have
been providing support to older people for over 70 years. We are part of the Age UK network which
has around 125 locol Age UKS but we are on independent charity providing services running across
Leicester, Leicestershire & Rutland (LLR).
The organisation offers a wide range of services that ore designed to enable older people and their
corers to live as independently as possible and enjoy o good quality of life.
We ore a voluntary orgoni-JOtion working in local communitie5 ULross LLR to help older people live
happier, active, fulfilled ond socially-engoged lives.
Our Mission
Our mission is to promote the wellbeing of all older people aged fifty and over, by helping to
make life a fulfilling and enjoyable experience,
We are committed to ensuring older people maintain tlieir dignity, independence, privacy and recognise
their value as individuals, as well as part of the wider community.
We aim to develop person-centred services that reflect the needs and wishes of all older people
living ocross LLR.
Our Values
Safe
Listening & Involving
understonding and valuing the different
perspectives and views that people bring
keeping people sofe from harm
Caring
treating pcoplc with compoasion, dignity
and respect
Equitable, Fair & Incluslve
valuing and welcoming everyone and
enobling participation
Professional & Expert
demonstroting high standards of stoff
knowledge ond experience
Transparent, Reliable &
Responsive
meeting and managing expectations in o
way thot is responsive to need
Person Centred
putting people at the heart of decision
moking
Well-run
providing effective leadership, management,
ond governonce to deliver sofe, effective.
caring and responstve services
11

tra, t
egky
S't,rat,egic
2Q3- 2026
oi'nbit,IOU5
people
res11ience
t,hree-year
inc.ome
Streoms
ustainoble
lutui e.
.Iianging
inc.reose
iieeds
anc.iol
Provide
qualit.y
services
people
people
develop
promote
wellbe
listen
effec.t,ive
-ervic.es
relevant
financ-ial
resilien¢e
rTionil'.r)r
servic.es
pxpenditiuie
5elf-sustainablp
O)ses%
Develop
new
services
Inonc•ially
sustainoble
pxpnriil
iiffpr.
see
fundiiig
i)ppG)rl,IinifiPq
Further
trading
develop
sources
ac.tivities
revenue
st.roarn£
siness
tun it,ies
c.e
services
responsive
inc-lusive
diverse
groups
se
digital
communicat.ions
e-commerce
provide
presenc.e
digitol
online
c.ontent inc-reaseour
£2

ffl(Icx7fflJEhofft S ll¢hSE@
really
apprec.late
11
worked
support
filling
applic.ation
me
)l￿f￿r￿0]t0Qn & Advllc
(•)
(•)
The Information & Advico Jrervice offers free, independent arid
confidentiol informotion and advice to people over the age of fifty,
their families ond carers. Our team of trained and experienced
odvisers provided information and odvice on a range of topics such
as welfare benefits, adult social care, health care, housing and locol
services.
30
people helped
with benefit
applications
Forwo]rd wllth Conifodence Project
Through our Moving Forward with Confidence project, funded by the Notional Lottery, we continue to
support people with complex needs in oreos such as income moxiiTliSOtion, social core, housing, and
residential care. Staff assisted mony older people with benefits applications, including Attendance
Allowance, Personal Independence Payment, ond Pension Credit, supporting 301 'people'over the yeor.
Our Informotion & Advice Department saw a sharp rise in Pension Credit inquiries after chonges to Winter
Fuel Payments were announced. Many people who hod never considered askihg for a benefit check before
sought help due to concern5 over" rising energy costs.
In autumn, we also partnered with Lèicestershire County Ond Leicester City Councils to raise oworeness of
Pension Credit ond assist with applicotions.
13

.,The.Information Hub'at the Bradbury Centre".continues to"offer accessible
. odvice and support for older.people, corers, and the wlder publ'ic. Since July
2024,-staff have seen o shorp rise in enquiries from,City residents about Wlntèr
Fuel Poyments, Pension.Credit,' and benefit checks..
A growin9 number of people ore olso'struggling to complele uiiliiie fornis, often.
due to not having.on emoil.address or access to the internet, highlighting the
.ongoing digital.exclusion foced by many older people.
intervent,ions
.Last,Order:s.Project
/105.
The project coritinues.to work with Turning'Point't'o deliver presentations to
local'orgonisotions, raising awareness around substonce misuse.
Our Community Engogement Workers hove delivere'd numerous presentotions
in venues such os librories, GP surgeries, foodbanks, and ot community events
including the, Loughborough Wellbeing Evenl ond Civil Military,Board Meetiiig.
events With
attendees '
Winter Fuel Payment Campaign
Throughout the y,fiar,' we'vp rnntinijed to support.nationol Age UK compalqns
aimed at protecting older people.
Since the end of July.2024, Age UK.hos octively campaigned ogainsl the
Government's proposed changes to Winter Fuel Payments, which were
announced with little warning. Many older, people rely on this support to
monoge rising energy costs ond the sudden chonge risked leoving around.
two million pensioners, particulorly those just above the Pension Credit
threshold, struggling to cope,
The campaign goined significant public.bocking, with Age UK collecting and
delivering a petition of 650,000 signotures to the Government. It olso
encouraged older people to.check their eligibility for Pension Credit, h'elplng.
many occess additionol finonciol support during a time of growing concern over
energy bills.
signot,ures
collected
individuols
supported
Deprivation of Liberty Safeguards (DOLS)
We continue to. provide a Paid Personal Representotive Service on beholf of
Leicester City Council and Leicestershire-county Council. The service provides
e5sentiol suppnrt for clients.who ore living in residential'care or hospital
settings but, lock th'e capocity to consent to the orrongements for their core.
Menopause Awareness Raising Service
MENOPAUSE
AWARE 11¥55
CommieJsione'd by Leicester City Council Public Heolth, the Menopouse
Aworeness Raisinq Service (MARS) aimed to improve undersranding of
menopause across Leicester, Leicestershire, ond Rutlond. The project fuLusgd on
educoting health professionals and employers, empowering women to seek
SUPPOrt, ond highlighting barriers to core.
The main areas of service delivery'included, primorylsecondory heolth and
social care, local organisotions, community grciUPS and locol businesse5 and
employ.ers.
160
events reaching
5,400
attendees
14

Help at Home
"I admire the woy they respond to
any task and I feel I have gained
two new friends.
Home Care
Our Home Care service continues to deliver high-quolity, flexible support to
help older people remain independent, Safe, and comfortoble in their own
homes. We offer personalised assistance tailored to individuol needs, including
help with domestic tasks, componionship, footcare, handyman services,
gardening, personal ossistants, ond home-bosed respite care.
39,500
hours of Home Care
provided
Over the past yeor, we hove developed and strengthened our specialist Deep
Clean service, providing intenslve cleaning 5UPPOrt to older people. This
includes decluttering, space clearing, and carpet cleaning, helping them to live
safely and comfortably in their homes. Building on this success, we are
expanding our expertise to offer specialist support for individuals With hoarding
behaviours. Our staff ore receiving enhanced trainin9 to ensure o
compassionate, understanding, ond effective approach whilst supporting
people with dignity and respect.
2,084
This winter, we olso launched o successful six-week pilot project in partnership
with University Hospita15 Leicester. Our Discharge and Resettlement Service
supported patients in the Emergency Deportment by enabling safe and timely
dischorge during the busiest period of the year. By ossisting potients to settle
back into their homes quickly and safely, we helped ease pressure on hospital
services while improving outcomes for older people.
People
supported
15

Personal
Assis,t,ant.s
complete
cleaning,
Leices
serb ICQ
monagement
opping,
oc.ros
respon-iK'e
Personol
prir)ril.i£
biell-being
i)p.ople
C*1i005e
iJp)ur
1,363
hours of
PA Support
Foot,care
footcore
se Ivice
continue5
oluecl
people
iout,Ino
ccessib
iiiiprove
ore.
iiitensi
Handyperson
ardenin
iofessio
rT)u i rite
or
carripd
(11
hours of
Hondypersonl
Gordening
77
projec.ts
decoro,
teiiance,
ailLibl(-'
Res'pit,e
curi-l I
p.ssei
gogeine
Inpoid
c..0
themse
PQSSIO
1,038
hotJsehold¥
supported
port,ner.ship
people
prac.tic.o I
ignposl.lng
ess
inform,a.
advice
relevon
se
eosures
estimoted
ec.e iiied

mentia
emory
Y*
"Wit,hout
sijpport
struggled
D@M{2￿E00j SoJppfDrt S(2ffVllC(2
Our Memory Advice & Dementia Support Service offers personolised
information and advice for people who arc concerned about their nieinory,
those living with dementia, and their carers across Leicester City and
Leicestershire. Alongside our one-.to-one support, we also offer post-
diagnostic information aCJJiollJ, memory cafès, sociol groups, EIiyi'iiLive
,stimulation therapy., and learning opportunitie
for corers.
Dghfc Spojtrcis S(DCDQ]ll G
Q•J
(Il
834
.Our Bright Sparks Socitsl Gro.up offori peer support specifically for those living
with Mild Cognitive Impairment (MCI). Early access to this group and our
other séNices helps people to plan ahead and reduces the risk.of reailiin9
crisis point.
people ottènded
Tnemory cafes and
social groups
In recent years, we've e.ccn o growing number of people occessing the selvlLe
before receiving a formal diognosis. Last yeor, 320 families néeded guidonce
ond support to stoy independent, even though their family member had not
been formolly diognosed with.dementia.
3@3
We offer vital support for people experiencing the 'young onset, of memory
issues, .Currently, of thoJQ Uuing th¢ service aged und.ei 65 years, 5% liove o
dementia diagnosie and 16Qh have memory difficulties.
17

Neighbourhood Mental Health Cafés
Ik•
Neigbbourhood
Ifkl-Ll.
)W're
fdl
415
I￿. L.
episodes
of support
riv
Rutland Dementia Support Service
231
'Jri)JFI
sessicll)
'¢1+
PITI.. i .In
rflUII,'.T.
Il
Stephps Story
My husband was diagnosed with young onset Alzheimer's in September
2021, just after turning 65. We had recently moved house and were looking
forword to retirement but then he started to change. His personolity wa5
different and I knew whot it was
I'd seen it before in my 35 years as a
District Nurse. Still, hearing the diagnosis was a shock, and everything
changed from thot moment.
We were referred to the Memory Advlce & Dementio Support Service ond
went to a meeting where we met others going through the Same thing. A
Memory Advisor come to visit us ot home and that support mode o real
difference.
We j05ned the Young Onset Group and attended for a year. During that time,
l just kept going, even though I felt more upset, frustrated, and exhausted
each day. I took over more ond more of the things we used to do together. I
tried to keep up a sociol life but that got harder as Nick became Increasingly
paranoid around people,
14Without thot support I would have struggled to cope. I would be lost"
Through it all, our Memory Advisor stayed in touch, helping us get the support we needed from the GP and Adult Social
Core. Sadly, Nick's condition declined quickly ond he had to be sectioned ond admitted to hospital. He's now in long-term
care where he s happy and sellled. Nuiw I have o little more time for mydclf, I've even managed a few holidays and spent
precious time with my gronddaughter who has leorning difficulties.
18

OofjFf I[￿￿PaCt
39,500
£1.5m+
hours of Home Care
provide.d to 2,084
individuals
rais.ed in
b,e.nefit
1,038
households supported to
stay warmer with 3,814 free
energy saving products
people attended
dementia memory
cafes & social groups
£105,000
awarded in grants, bids
& tenders
719
active volunteers
19

0000
1,553
ooE]cI
Day Club sessions
£305,915
claimed in Gift Aid
14,646
enquiries responded to
500,00+
unpaid carers
supported
social media reach
from 720 posts
bags of donations
to our retail stores
3,566
people received
support from our
Memory Advice &
Dementia Support
Service
6,077
hours of Handypersonl
Gardening services
provided
20

Support
Carers
loveliy
someone
t,hings
L@oc@st(2r C(ure￿S SoBPPOWt S@rvo¢@
(•]
(•)
Our Leicester Corers Support Service provides free and confidential information and
SUPPOrt for unpaid carerJr oged 18+, if thoy or the person they ore cai'ing for live in
the City of Leicester.
Our 6pecialist Carer Support WorkerJ* offor toilored one.to-one support, weekly iai'èis
cafes ond support grouw), including evening zoom meetings, carer learning sessions
and c.arer outings.
A highly successful programme of activitiès was held during Carers Week , where
the focus wos on"Putting Carers on the Map" The weeklong campaign aimed to
raise awareness of the vitol role of unpoid carers and highlight the challenges they
face. Eventrd includcd o Sumther Celebration at Abbey Park, where carers were uble
to enjoy a mindfulness walk, a buffet lunch and a sound both.
Following feodback from carorJ who use the service, two new corer gi'oup5 were
established. One an.onlino evening café for busy and work'ing carei's, giving Il'iém
on opportunity to interact with other carers who are also busy during the day. The
JIND aged under twenty-fNe.
.second, is a group for parent carers of children with f.
In June 2024, we were delighted to learn thot we had been aworded the contract to
deliver the new Corers Support Service, on behalf of Leicester City Council. The new
controct commcnced on Monday l July 2024 and will oyeiuLe for Iliree yeurs, with
the option of it being extended for a further two years.
In Novèmber 2024, we held an event to both celebrate Carers Rights Day, which
focused on"Recognising Your Rights" ond the launch of the new Leicester Carers
Support Service contract.
(,)rtie(.I
465
social groups
and sessions
held
21

Onfi￿ctr Ot'.oL*YF iwnfoi offirfkÉf*'iffiiql lilvn ¢ h(]ll*8fnisT¥Xi :,'
Wayno's Stotfy
Wayne, a carer from Leicester, found vitol support through thÈ Leicester
Carers Support Service during som@ of hie4 most challenging years. After
caring full-time for both hi) parents over two docade:, Wayne faced
isolotion, mentol health struggles, ond financial pressure.
His first contact with the Jervice come when hc woe arranging care for
his eldei.ly rnother. Our Carer Support Worker helped him apply for a
carer passport and guided him through preporing for his mum's
discharge from hospitol. Later, ae hie mum grew more isolated, he
reached out again for help accessing day services and social groups.
Following his motherfs passing in 2024, Wayne returned to the service
for emotional support ond guidance. The some support worker
connected him wilh bereavement ser￿ICeS, benefits odvice, and
community activities through the Moving Forward with Confidence"
project. He was also invited tojoin o corers, Zoom group, where he could
share his experiences with others.
Now, Wayne has come full circlo. After rcccivlng vital eupport from the
Leicester Corers Support Service, he volunteers wrch the Age UK
Befi"iending service, offering support to other carcrra who need someone
to talk to, just as he once did.
"Knowing where you can go for help is vital
for unpaid carers. Having correct support
services availoblo is key in preventing carers
from burning out and boing unable to
continue their roles.

', goJt]m
ActilVltiie,s
Ill, I
4¢
Gompani ,
*••
B<pfff 0@￿￿0]D￿￿9
Our Befriending services offer both face-to-face and telephone support to
help reduce isolation among older people across Leicester, Leicestershire,
and Rutland.
The "Moving Forword with Confidence" programme, which runs alongside
our Information & Advice service, continues to support people
throughout Leicester and Leicestershire.
In Northwest Leicestershire, we're still providing befriending thanks to the
support of the District Council. And in Rutlond, our service is made
possihle t.hroLigh blHS funding, helping UJ reach and sui)PL>It oldei people
who may otherwise feel alone.
120
befriending
volunteers
(•)
(•)
We have three Community Resource Centres, Clarence House in Leicester, the
Earl Shilton Centre ond Gloucester House in Melton Mowbroy, oll of which offer a
range of daytime octivities, clubs and support.
In October, our Gloucester House received a much-appreciated refurbishment,
thanks to the support of Dunelm. The Elm Room, o well-used space within the
centre, wos given a significont makeover, resulting in a brighter, mole
comfortable, and welcoming environment. This transformation has greatly
improved the space, which is regularly used for our Day Clubs and by a variety of
local community groups.
R(2S(O)QfjffC<2 C@rat￿@S
23

welcorri Iiio
dementio.
long-term
mobili
mentol
health
ca regivei's
meaniiig
oc.tivitie¢
tiiroughoLI
driiiks
snacks
ovoilable
personal
sei'vices
eiisure
oL.Lendees.
SLI ppo rLive
environiment
people
health
condition5.
]sical
disabilities,
eornin9
disabiliiies.
providp
of'lering
pprs0n-
niitriilOLIS
througliout
comfort
living
rediiced
famllies
centre
IiJnc.h
served
Additionall
Yt
. V&353
teu171
everyon
cu riosiLy,
LreaLive
worl(sliops
remini5c.ence
se5510
erijoy.
expprieiice
provide
nLirtLiring
passionate
c.realiiig
pportod.
indepeiidence,
c.ra fLs
actlVitie5,
voelcoming,
corefijlly
lively
ac.tiiJities
overcill
well-being
interoL.ti
thei'e'5
olways
something
create
connpc-tioiis,
thrive
sessions
sensory
desigiied
people
communiLy
outirios
e njoyi rig
afternoon
dilferenre.
poppiiig
members
coming
afLErnoon
wonderlLII
olil(L'.
Whethe
browsincJ
coniiec-ted
ogether
PPC. ifli
onients
evei'yday
EasLer
inclLided
oocosioiis,
c.elebroiiun,
.ogetherness
bonnet-lrioking
laug51
rorriilies.
seiise
clients,
Locoted
projec.t5
potter
ulland
•liuii-Iwuud,
prac.tii(Trl
PU15LiiIs
wn()clwcirl<,
mLJlolkvriil,,
ioiinectio ii,
SLipport
friendslii
o.
SOL.ioI
ui'ing
diop-in
Ihnrnvjood
rTiade
excellerTrt
enoblcd
streain
along%idp
I_QLinrlied
ci
I'e_gijla r
oquipiiieri
•hoinwood
existing
weekly
potrpry
lunded
(I
developing
Ineii )bp rs.
Incomo
se5sioiis offered
ocross our two,
., x Sheds,.
Rutlood
Maiiui,
Ktycs
contocted
4rJwton,
area
Ilotionol
propeity
requ6sL
support
wus
c.ommi%sioned
different
pights
together
regardless
four-fool
staircase
compleL@d:
delivered
vi£itor_£.
Woolstkiol'pe
Pfojec.I
design
l-ioniL
i'ilucotiori
demonsciate
reached
lu￿1￿1
cli'opped
ore
rei)ort
£c:hool
in£tolled
liol idoji

- nw¥,IrJTIT
We have a rtiuiig portfolio of 2 1 sl iups, soon to be 21$
with the launch of a brand-new Ookham shop. Our
shops provide locol communities with a destination to
dnnote Ihcir pre-loved yuud5, sliop sustoiiiobiy tor
clothes, books, bric-a-brac and furniture, or volunteer.
We ore lucky to be sUPPOrted with an established
volunteer workforce of 461 volunteers ond
counting.
This year, two of our dedicated volunteers were
selected to attend Buckingham Palace, including Jean
who at 95, has been volunteering in our Loughborough
shrjp fnr nvnr 30 yeort
Tl li'4 I nol<L'i her one of uui.
I longest serving volunteers.
Our volunteers are the lifeline to our retoil operations
and we are Immensely groteful for their ongoing
support and dedication.
Retail sales and Gift Aid were very buoyant throughout
the year. In total Retoil raised 2.26m in sales, up by
2.1 % on lastyear.
Over
units sold
We sold
booL that's
roughly 539 sold
every day.
Ea
irl
25

eEfjw
ncom
eneration
eftoi ts
iiers
people.
heoting
doiiors
signific(Jn
Iiiiinq
c.risi.),
ei'ence
d iffic
on
mciiiy
clioices
jetweeri
Thoriks
support
pressures
suppoil
ou
portlier
c)u
we
c.ommiJnity
alleviate
IT)embers
re.f.eivp
e5e
ensure
ugethe
are
mu
tangill
dllterenc.e
reo
contiii
community
warmth,
support
edicotion
Improving
oui
ve
(lunch
c.1 Ino iicj
noliniio
iieople.
Jortnpr,£hip
os
ijne.lin
kundraising
generat
oiieliiif)r
ese
eiiliDri
14oine_
iwpel
ornp.
pro(Jr(Iri
ridsliip
.)&. fvici
Locoll
re"Dide.nr
Dunelin
Ivering
Ciinipnifjn
eme.mOered
estive
dijiinq
alLied
p.cJ.Ean
inrro.dil)ly
ora
gerioroij
doriotioli
01
Idiiig
we
olclgr
I ieuit.tL'IL
Ilionl
loniial
rorpcJi'al.e
ie
LIIuiiLli,d
I.USSLJ
coiilribulioiis
ritsiiig
t,enders
clniiGIlioii
people
.rvices
ri?11(Iirig
Je rio*]
, rket'ing
tJtJt4 RADIO LEICESTER
Gont,iriiJpcl
()ppioiJc
servic.e
iiiedio
I'oisinq
•ornnec
oreiies
kiiork
enoogiii
i)leosL'd
ocross
00
iiecirly
Instooroin
iiic.roo
conina
eo
(Jiioll-)ei
celleii
oikiiig
meclio
onliii
evisioii.
were
pieces
coveriige
lea
SLlPPOIt
,blished
iowiiig

Staff, Learning & Development
We continue to retain o strong workforce with over 339
paid staff members.
We've seen strong interest in our job openings and we've
pu.t a lot of pffort into creoting a porJitivc experience foi.
candidotes. By improving ourjob odverts ond
encouroging managers to recognise tronsferable skills
when reviewing Cvs, we're making our recruitment
prnrp55 moro inclusive and we'lcurriinq.
if:
Our collaboration with Employment Coaches continues to
grow, supporting people returning to work after periods of
recovery or long-term heolth conditions. These
partnerJhips are hovii)y u rTieuriingful ifftpoct ond will
remain ijl-l ililportant pnrt of o,ur approach to inclusive
pmployment.
staff retention and engogement remain key priorities.
We conduct exit inteNiews to gather valuable feedback,
which helps 9uide future improvements trj staff
satisfoction ond wellbeing.
v4
Wc've also reviewed uui ui Iriual performance oppraisal
prnt¥x,Èq and I'olled IL uut ucroJf•J Ihe chority. Tl ié iiew
approisol process will ensure it truly reflects each
person's contributions and keeps.gools in line with our
departmental targets.
We continue to make progress on our journev to
becoining u Menopausè Friendly employer and staff
uwureness sesgions hove been well received by
attendees. Menopause Champions were also avoiloble
f drnp-in sessions during tho World Mentol Héullli Duy
event, which was open to all staff. This reflects our
commitment to creatin9 a supportive and informed
work'ploce for ull.
14:
339
staff
27

Volunteering
really
helped
environment
rewording
volunteeriing
inc.rease
confidence
skills.
Mor.gan,
Volunteer,,
Birstoll
charit.y.
We're deeply grateful for the time, dedication and energy our volunteers
bring to every ospect of our work. During Volunteers, Week, we had the
opportunity to rp.lebrate their invaluable contributions through o series of
events organised by line managers, along with the distribulion of certificotes
of oppreciotion. It wos o meoningful woy to recognise the vital role our
volunteers ploy in helping u5 deliver our services.
This year saw o significant increase in work experience placements, driven
by the development of new portnerships with colleges ond placement
focilitotors. In porticulor, placements for Speech ond Longuoge students
from De Montfort University ore expected to generate approximately
£4,000 in income for the charity.
A key focus over the post yeor hos been volunteer recruitment, porticularly for
our shops and Doy Clubs, which continue to face challenges in ottrocting long-
term volunteers.
We've been actively promoting volunteering opportunities at university ond
college open days, aiming to engoge more students in our work. At the saine
time, we've built strong relotionships with local Jobcentres, which hove ployed a
key rolp in supporting recruitment for our new superstore in Market Harborough
and our upcoming high street store in Oakhom. Presentations delivered to
job5eek9rs aged 50 ond over aL these centres hove olreody resulted in the
successful recruitment of new volunteers.
We hove olso worked closely wiith our Marketing teom to refresh ond update our
range of volunteer promotional materials. These include new leoflets, booklets,
banners, disploy boards and posters, oll designed to support outreach ot
recruitment fairs and community events, ond to attract a more diverse pool of
volunteers. Other initiotives thi5 year included the launch of o quarterly
volunteer new51etter and the delivery of volunteer monogemenl. Iroining to
support our service and retail monogers.
120
work
experience
placements
,.activè,.
28

.J lffi Y(x]F Port￿[1@￿$
r)L4cesler,
n)uch-loved
iuilh ovor
O porliciponls, raising
QV5e
Rpflprtinn
jlielton Mowbroy
501
ie
I nformotion
on
LTpnlre os
uf Demenlia
Aworeness
oxin
850
riends
tim
.Jee
October
oodfmpn
ome
Oc-tober
1'4th August
September
(Jr
I'oung Onset Demenlio
Activily. GroL
p onjnyed
' in)mersive VIP sess10n,
Ihonkg
to o visit from Se
on
nere
SCO
eve
io
11
)rnn
lie
co
nn
Saiiia
February
November
illè recoi
donatio
lay,lor
o compoigii,
Ivhicn o huge s
ccess
ed qenerou
December
January
eu
rc
ectio s
okiibia
ocro)¥
co
I ielron
..):Sx'ws.Yl'l'
roy's.Xnit o
d'lQollei
)bei>cel
bioled,tlie gi.o
Annifersor
ounc
e-loved.Poges.
e collG
os
to reimogi
projeci
object

AGE UK LEICESTER SHIRE AND RUTLAND
{A COMPANY LIMITED BY GUARANTEE)
FOR THE YEAR ENDED 31 MARCH 2025
ANNUAL REPORT OF THE BOARD
Subsidiary Undertaklngs
Note 28 "Group Companies" to the accounts outlines the activities and performance of each of the charity's
subsidiary undertakings.
Financial review
The statement of financial activities (SOFA) is set out in the accompanying financial statements. This statement shows all
income lo the group for the financial year- all costs incurred in addilion to gains or losses on the revaluation of the
investment assets and reconciles the resulting excess of income or expenditure resources to the movemènt on the fund
balances. The balance sheet reconciles the financial value of the fund balances to the value of the assets held by the
charity and Ihe group, both at the start and the end ofthe financial year. A summary ofthe financial results of the charitable
group are set out below.
Income:
Income has increased from £7,827k in FY24 to £8,107k in FY25. Increased legacies (£248k highar than FY24)
contributed lo the growth In income, alongside a rise in investment income (£76k higher than FY24). Income from charitable
activities remained broadly consistenl. while other trading activities decreased slightly by £20k compared to FY24.
Expendlture
Expenditure is the cost of running the charity and can be divided into main areas..
1. Expenditure on raising funds to support the charit8ble activilies of the charity-
2. Expenditure on charitable activities, costs incurred in delivering servlces in accordance with the prirnary objective
of the organisation.
Some costs are common to bothcategories above. Support costs are central functionssuch asmanagement.
adminislralion, human resources. finance, payroll and l.T. These costs are allocated to the categories outlined above on
a basis consistent with the utilisation of resources.
Overall expenditure increased from £7,693k in FY24 to £8,050k in FY25, driven mainly by an increase in the costs of raising
funds, which rose by £472k. Expenditure on charilable aclivities decreased slightly by £115k. Cost optimisation remains a key
priority for the ¢harlty.
Net movement in funds
Fund balances increased from £9,716k as at 31 March 2024 to £9,798k as at 31 March 2025. This reflects the movements
in income and expenditure described above alongside net gains on investments of £26k from investment assets.
Balance sheet movements
The balance sheet lists Ihe assets and liabililies of the group as at 31 March 2025 and at the corresponding date In the
previous year. The net value of the assets is balanced by the value of th8 funds at the bottom of the statement. Key balance
sheel movements during the period include..
Cash at bank and in hand increased by £50k to £941 k. This increase was primarily due to the transfer of funds
from short-term deposits to cash accounts to support operational liquidity and the loan repayment.
Short-term deposils decreased by £255k to £897k, as funds were moved into more accessible bank accounts.
Loan repayment: The charity repaid ils outstanding loan during the period, reducing total creditors by £478k and
strengthening the balance sheet by removing debt liabilities and reducing future interest costs.
ReseNes
The trustees review the level of reserves through the finances and resources committee and at Board meetings on a monthty
basis through the consolidated finance pack.
The reserves policy is reviewed annually and continues to be based on a free reserves approach. Total funds held at 31
March 2025 were £9,798k (2024: £9,716k).
The free reserves should be maintained at a level to cope with a shock event, such as COVID where at worse case. income
ould reduce by 500A and costs reduce by 20°/o. Furthermore the level free reserves shoukl be able to sustain 125°/o of 3
years of op
rating deficits. This equales to a range be￿een £1.8m and £2.5m.
Thevalue of u
investment fun.
estrl¢ted reserves including designated funds is £7.3m of which approximately £2.8m (being cash. managed
s and short term deposits) is represented by readily liquefiable funds, the rest being representèd by fixed
30

AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE>
FOR THE YEAR ENDED 31 MARCH 2025
ANNUAL REPORT OF THE BOARO
assets such as freehold properties.
The trustees are considering investment options to align the free reserves wilhin the range above to provide sustsinable
income which support the objectives of the Charity.
Investment pollcy
The trustees have the power lo invest in such assets as they see fit, as long as they act in accordance with the Trustee Act
2000. The current policy is to invest available funds in such assets that will secure the optimum retum with a medium long
term risk exposure. The current mix of property and stock market investments is regularly reviewed. Any properties purchased
will have the potential of the charity to operate from them in the form of either a resource ￿ntre or trading outlet.
The funds Invested In freehold propety Investment assets achieve a return through appreciatlon of Ihe capltal value of the
assets and rental income from tenants. The asset values are reviewed on an annual basis and assessed against the value
of similar assets in other locations, so as to bench mark movements in value against the property rnarket. Renlal incomes
are reviewed in line with the lease temis and applicable market rents applied when renewed in consultation wilh professional
letting agents and valuers. Stock market investments are reviewed by management and trustees on a regular basis.
Benchmarks are supplied by the investment managers to provide performance indicators against portfolios with similar risk
profiles.
Plans for the future
The Charity. in common with most other organisations, has had an extremely challenging couple of years, despite this the
Charity has strived to continue to provide vital services and to ensure it remains financially viable by availing itself or the
various forms of business support and also 8 review of the core activities and the cost base. As we go fonmard we will still
have lo maintain a focus on Ihe prevailing 8nvironment (i.e. cost of living crisis) and economic conditions to 8nabl8 us to
provide our services in an effective and efficient basis. Our ambition is to grow our seNice offerings where we can. The
Charity has also invested in the income generation and marketing deparlments to help broaden income streams and
strengthen the Charity's profile. Al the same time the Charity will continue its focus in delivering seNices in a cost effective
and sustalnable way and in some cases we may need to reduce or re-align some actlvilies as we do this.
Volunteers and donations in kind
In addilion lo the income evaluated in the statement of financial aclivilies. the Charity is dependent upon the support of
c750 volunteers. Volunteer activities span the whole range of functions from fundraising to service provision and it is
estimated that on average one volunleer would commit to provide 7.5 hours a week to the charity. Applying the national
living wag8 lo the hours volunleered in a year the estimaled value of the benefit to the charily is in excess of £3,050,000
Donations in kind are received in the form of reduced rental payments for day centres, transport provided free ofcharge for
sorne services and some free banking facilities provided by 88rclays Bank plc.
The trustees are aware of the great value of work done by the unpaid volunteers and the providers of donations in kind and
would like to express their thanks and appreciation.
The trustees also appreciate the value of publiciiy and promotion through the local and national media. The trustees wlsh
to express thanks to those involved in publicising the Charity and ils campaigns Ihroughoul Ihe year.
Gender pay reporting
The gender pay gap Is the difference in the average hourfy rate of pay between women and men in an organisatlon.
expressed as a percenlage of average male eamings.
A gender pay gap is indicative of gender inequity and can result from a number of factors including differenGes in the
occupations and types of roles carried out by women and men, level of seniority and engagemenl in part lime work,
The gender pay gap does not compare salaries eamed by men and women in the same or like for like roles and is not
measure of pay inequity or equal pay. It is solely the difference in average gross hourly eamings between the sexes. At
Age UK Leicester Shire and Rutland staff are paid equally for the same or equivalent work.
31

AGE UK LEICESTER SHIRE AND RUTLAND
IA COMPANY LIMITED BY GUARANTEE)
FOR THE YEAR ENDED 31 MARCH 2025
ANNUAL REPORT OF THE BOARD
The board oftruslees are proud of the gender pay results in particularwhen comparing to the national averages in both the
hourly pay gap and percentage of women within the upper hourly pay quarter (highest paid).
Hourl
When comparing average hourly pay. women's mean hourfy pay is 8.8% lower than men's which is similar to the national
average of 7°/0.
Percenla
e of women in each
uarter
Upper hourly pay quarter (highest paid)
17•/0
Upper middle hourly pay quarter i
Lower middlè hourly pay quarter
720/.
28V.
640/0
3fj°19
Lower houdy pay quartèr (lowest paid)
80Q/o
2001,,
Women • Men
When considering the proportion of women upper hourly pay quarter, women represent 83P/o for Age UK Leicester Shire
and Rutland.
Dlsabled persons
Age UK Leicester Shire and Rutland will employ disabled persons when they appear to be suilable for a particular vacancy
and every effort is made to ensure that they are given full and fair consideration when such vacancies arise. Measures are
in place so that if an employee was to have been injured or disabled in the course of their employmenl, all possible steps
would be taken to arrange Iralning and facililies so that they could continue In employment wllh the Group. During
employment Age UK Leicester Shire and Rutland seeks to work with employees, taking into account their personal
circumstances, to 8nsur8 appropriate training, development and advancement opportunities are available to enable them
to reach their full potential.
Employee Involvement
Age UK Leicester Shire and Rutland encourages the involvement of its employees in its management through the monthly
staff and quarterly volunteer newsletters. Where issues ar8 ofsignificant nature, staff members will be sent individual letters.
Regular staff meeting5 Wlth the Executive Director (Staff are required to attend al least one meeting per annum) are held
at different venues around the area of benefit. These meetings are for the dissemination of information of particular concern
to employees (including financial and economic factors affecting the perfomance of the Charlty and for receiving their vlews
on important matters of policy).
Professlonal slaff
The trustees wish to express their appreciation of the commitment and achievements of the execulive director and
professional staff in carying out the work of the charity as outlined above.
32

AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE)
FOR THE YEAR ENDED 31 MARCH 2025
ANNUAL REPORT OF THE BOARD
Statement of trustees. responslbllltles In relatlon to financlal statements
The trustees (who are also directors of Age UK Leicester Shire and Rutland for the purposes of company
law) are responsible for preparing the Board of Truslees, Report incorporating the Strategi¢ Report and the
financial stalemenls in accordance with applicable law and Uniled Kingdom Accounting Standards {Uniled
Kingdom Generally Accepted Accounting Practice).
Company law requires the trustees to prepare financial statements for each financial y8arwhich give a true
and fair view of the state of affairs of the charitable company and group and ofthe incoming resources and
application of resources, including the income and expenditure, of the chantable company for thal period.
In preparing these financial statements, the trustees are required to:
select suitsble accounting policies and then apply them consistently,.
observe the methods and principles in Ihe Charilies SORP.
make judgments and estimates that are reasonable and prudent"
state whether applicable UK Accounting Standards have been followed. subject to any material
departures disGlose(J and explained in the financial statements,. and
prepare the financial statements on the going concem basis unless it is inappropriate to
presume that the charitable company will continue in business.
The trustees are responsible for keeplng proper accounting records that dlsclose wllh reasonable accuracy
at any lime the financial position of the charitable company and enable them to ensure that the financial
statements comply with the Companies Acl 2006. They are also responsible for safeguarding the assets of
the Charitable company and the group and hence for taking reasonable sleps for the prevention and
detectlon of fraud and other Irregularities.
In so faras the trustees are aware:
there is no relevant audit information of which the charitable company's auditor is unaware.
and
th8 trustees have taken all steps that they ought lo have taken to make themselves aware of
any relevant audit information and to eslablish thal the auditor is aware of that information.
This report and the accounts have been prepared in accordance with the Statement of Recommended
Practice applicable to charilies preparing their accounts in accordance with th8 Financial Reporting
Standard applicable in the UK and Republic of Ireland {Charities SORP {FRS102), the Companies Act
and Trust Deed.
Signed by order of the Board of Trustees
S Moran
Chair
Dale: 19/1112025
33

INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF
AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEEI
FOR THE YEAR ENDED 31 MARCH 2025
Oplnlon
We have audited the financial statements of Age UK Leicester Shire and Rutland ('the parent charity,) and
ils subsidiaries ('the group,) for the year ended 31 March 2025 which comprise the Group Stalemenl of
Financial Aclivities. the Group and Charity Balance Sheets, the Group Statement of Cash Flows and notes
to the financial statements, including a summary of significant accounting policies.
The financial r8POrting framework that has been applied in their preparation Is applicable law and United
Kingdom Accountin9 Standards, induding FRS 102 "The Financial Reporting Standard applicable in the
UK and Republic of Ireland. (United Kingdom Generally Accepted Accounting Practice).
In our opinion, the financial statements..
give a true and fair view of the stale ofthe group and the parent charity's affairs as al 31 March
2025 and of the group's income and expenditure for Ihe year then ended-
have been properly prepared in accordance with United Kingdom Generally Accepted Accounting
Practice,. and
have been prepared in accordance with Ihe requirements of the Companies Act 2006.
Bas18 foropinion
We conducted our audit in accordance with International Standards on Auditing (UK) (ISAS (UK)) and
appllcable law. Our responsibilities under those standards are further described in the "Auditor's
responsibilities for the audit of the financial statements" section of our report. We are independent of the
charity in accordance with the ethical requirements that are relevant to our audit ol the financial statements
in the UK, including the FRC'S Ethical Slandard and we have fulfilled our other ethical responsibilities in
accordance with these requlrements. We belleve that the audit evldence we have obtained is sufflclent and
appropriate to provide a basis for our opinion.
Concluslons relating to going concern
In auditing th8 financial statements, we have concluded that the truste8s' use of lh8 going concem basis
of accounting in the preparation of th8 financial statements is appropriata.
Based on the work we have performed, we have not identified any material uncertainties relating lo events
or conditions that, individually or collectively, may ca51 significant doubt on the group's or the parent
charity's ability to continue as a going concern for a period of at least twelve months from when the financial
statements are authorised for issue.
Our responsibilltles and the responsibllities of the trustees with respect to golng concern are described In
the relevant sections of this report.
Other inforniation
The other information comprises the information included in the Report of the Trustees, other than the
financial statements and our auditor's report thereon. The trustees are responsible for the other
Information contained within the annual report. Our opinion on the financial statements does nol cover
Ihe other information and. except lo the extent otherwise explicitly stated in our report. we do not
express any form of assurance conclusion thereon.

INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF
AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE)
FOR THE YEAR ENDED 31 MARCH 2025
Other information (continued)
Our responsibility is to read the other information and, in doing so, consider whether Ihe other information
is materially inconsistent with the financial ststemenls or our knowleclge obtained in the course of the
audit, or otherwise appears to be materially misstated. If w8 identify such material inconsistencies or
apparent material misstatements, we are required to determine whether this gives rise to a material
misstalemenl in the financial slalem8nts themselves. If, based on the work we have performed, we
conclude that there is a material misstatement of this other information, we are requlred lo report that fact.
We have nothing to report in this regard.
Opinions on other matters prescribed by the Companies Act 2006
In ouropinion. based on Ihe work undertaken in the courseofthe audit:
the Infornatlon given In the Report of the Trustees which includes the Strategic Report and the
Directors. Report prepared for Ihe purpose5 of company law. for the financial year for which the
financial statem8nts ar8 prepared is consistent with the financial statements., and
the Strategic Report and the Directors, Report included within the Report of the Trustees has
been prepared in accordance with applicable legal requirements.
Matters on whlch we are requlred to report by exceptlon
In light of the knowledge and understanding of the group and the parent charity and its environment
obtained in the course of the audit, we have not identified material misstatements in the Strategic Report
or the Directors, Report Included withln the Report of Ihe Trustees.
We have nothing lo report in respecl of the following matters in relation to which the Companies Act 2006
requires us to report to you if, in our opinion..
adequate accounting records have not been kepi. or returns adequate for our aL￿1t have not
been received from branches not visited by us; or
the flnancial statements are not in agreement with the accounling records and returns; or
certain disclosures of trustees, remuneration specified by law are not made; or
we have not received all the informalion and explanations we require for our audit.
Responsibilities of Iwstees
As explained more fully in the trustees, responsibilitie8 Statement set out on page 33 the trustees (who are
also the direclors of the charily for th8 purposes of company law) are responsible for the preparation of the
financial statements and for being satisfied that they give a true and fair view. and for such internal control
as the truslees d81ermine is necessary to enable the preparation of financial stalemenls that are free from
material misstatement, whether due to fraud or error.
In preparing the financial statements, the truslees are responsible for assessing the group's and the parenl
charity's ability to CA)ntinue as a going concern, disclosing, as applicable, matters related lo going concem
and using the going concern basis of accounting unless the trustees either intend to liquidate the charity or
to cease operations. or have no realistic alternative but to do so.
35

INDEPENDENT AUDITOR'S REPORT TOTHE MEMBERS OF
AGE UK LEICESTER SHIRE AND RUTLAND
{A COMPANY LIMITED BY GUARANTEE)
FOR THE YEAR ENDED 31 MARCH 2025
AudIt0￿5 responslbllitles forthe audlt of Ihe flnancial statements
Our objectives are lo obtsin reasonable assurance about whether the financial statements as a whole are
free from material misstatement, whether due to fraud or error. and to issue an auditor's ￿port that includes
our opinion. Reasonable assurance is a high level of assurance but is not a guarante8 thal an audit
conducted in accordance with ISAS (UK) will always detect a material misstatement when it exists.
Misstatements can arise from fraud or error and are considered material If, individually or in the aggregate,
they could reasonably be expected lo influence the economic decisions of users taken on the basis of the
financial statements.
The extent lo whlch aur procedures are capable of detectlng iThegularitles, including fraud is delailed below.
Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design
procedures in line with our responsibilities. outlined above, to deteGt rnaterial misstatements in respect of
irregularities, including fraud.
Based on our understanding ol the charity and its sector, we considered that non-compliance with the
following laws and regulations might hav8 a material effect on th8 financial statements.. employment
regulalion and health and safety regulation, antirymoney laundering regulations.
To help us identify instances of non-compliance with these laws and regulations, and in identifying and
assessing the risks of malerial mlsstatement in respect to nonrycompliance, our proc8dur8s included, but
were not limited to:
Inqulring of management and. where appropriate, those charged wlth governance, as to whether the
charity is in compliance with laws and regulations, and discussing their policies and procedures regarding
compllance wilh laws and regulations-
Inspecting correspondence, if any, with relevant licensing or regulatory authortties.,
Communicating identified laws and regulations to the engagement team and remaining 81ert to any
indications of non-compliance Ihrou9hout our audit-, and
Considering the risk of acts by the charity which were contrary to applicable laws and regulatlons,
Including fraud.
We also considered those laws and regulations that have a direct effect on the preparation of the financial
slatements, such as Charities Act 2011, the Charities Statement of Recommended Practice, tax legislation.
pension legislation, the Companies Act 2006.
In addition, we evalualed the trustees, and management's incentives and opportunitles for fraudulent
manlpulation of the flnanclal statements, including th8 risk of management override of controls, and
determined that the principal risks were related to posting manual joumal entries to manipulate financial
performance, management bias through judgements and assumptions in significant accounting estimates,
in particular in relalion to income recognition (which we pinpointed to Ihe cut off assertion), significant one-
off or unusual transactions.

INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF
AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE
FOR THE YEAR ENDED 31 MARCH 2025
Auditorfs responsibilllies for the audit of the financial statements (continued)
Our audit procedurès in relation to fraud included but were not limited to:
Making enquiries of the Iruslees and management on whether they had knowledge of any
actual. suspected or alleged fraud,.
Gaining an underslandlng of the Internal controls established to mitigate risks related tofraud;
Discussing amongst the engagement team the risks offraud., and
Addressing the risks of fraud through management override of controls by performing journal
entry testing.
There are inherent limltations in the audit procedures described above and the prlmary responsibility for
the prevention and detection of irregularities including fraud rests wilh management. As with any audit,
there remained a risk of non4etection of I￿egular￿ties. a5 these may involve collusion, forgery,
intentional omissions, misrepresentations or the override of inlemal controSs.
A further descripiion of our responsibilities for the audit of the financial statements is located on the
Financial Reporting Council's website at www.frc.org.uklauditorsresponsibilities. This description forms
part of our auditor's report.
Use of the audit report
This report Is made solely to the charity's members as a body in accordance with Chapter 3 of Part 16
of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charity's
members those matters we are required to state to them in an auditor's report and for no other purpose.
To the fullest extent permitted by law, we do nol accept or assume responsibility to anyone other Ihan
the charily and the charily's members a8 a body for our audit work, for this report, or for the opinions we
have formed.
Davld Hoose INOV 19, 2025 10'.08,'34 GMT)
David Hoose
(Senior Statutory Auditor)
for and on b8half of Forvis Mazars LLP
Chartered Accountants arKI Statutory Auditor
6 Dominus Way
Meridian Buslness Park
Lelcester
LE19 1RP
Date.. 1911112025
37

AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEEI
GROUP STATEMENT OF FINANCIAL ACTIVITIES
(INCORPORATING GROUP INCOME AND EXPENDITURE ACCOUNTI
FOR THE YEAR ENDED 31 MARCH 2025
Note
Unrestrfct8d
Funds
Restrlcted
Funds
2025
Total
2024
Total
Income from:
Donatior)s and legacies
Charitable activities
1,091.178
3,385,222
3,002,912
211,246
416,279
1,507,457
3,385,222
3,002,912
211,246
1,312,237
3,357,041
3,022,565
135,100
Other trading activities
Investments
Total
7.690,558
416,279
8,106,837
7,826,943
Expendlture on:
Raising funds
Charitable activities
4-6
3,475,370
4,291,579
3,475,370
4,574,961
3,003.243
4,690,200
283,382
Totsl
7,766,949
283.382
8,050,331
7,693,443
Nel galns (losses) on
Investment asset
14
25,809
25,809
205.887
Net movement In funds
(50,582)
132,897
82,315
339,387
Reconciliation of funds:
Total funds brought forward
7,995.640
1.720,456
9.718,096
9,376,709
Total funds carrled fonvard
7,945,058
1,853,353
9,798,411
9,716,096
There are no recognised gains and losses for 2025 or 2024 other than those included in the SOFA. AII
Income and expenditure derives from continuing operations.
A detailed comparative Statement of Financial Activities is shown in note 30.

Company Number 07844309
AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE)
GROUP AND CHARITY BALANCE SHEETS
AS AT 31 MARCH 2025
Group
2025
Note
Charlty
2024
2025
2024
Flxed assels
Tanglble assets
Investments
13
14
5.528,622
2.313,607
5,592.535 5,469,676
2,294,891 2,313,712
5,532,454
2.294.996
Total fixed assets
7,842,229
7,887,426 7.783,388
7,827.450
Current assets
Deblors
15
937,489
920,272
699,376
1,031.367
Cash at bank and in hand
16
941,341
890,557
933,287
879,697
Short term deposits
16
896,856
1.152,010
896,856
1,152.010
Totsl current assets
2,775,686
2,962,839 2,529,519
3,063,074
Liabilities
Credilors: Amounts falling
due within one year
17
819,504
737,502
894,446
1,078,309
Net current assets
1.956,182
2,225,337 1,635,073
1,984,765
Total a888ts less current Ilabllllies
9,798,411
10,112,763 9,418,461
9,812,215
Creditors: Amounts falling due
after more than one year
18
396,667
396,667
Total net assets
9,798,411
9,716,096 9,418,461
9,415,$48
Thefunds of the charlty
Restricted funds
24
1,853.353
1,720,456
1,853,353
1.720,456
General funds
24
1,974,903
5,280,333
2,522,945
4,768,074
1.680,040
5,218,238
2,282,711
4,731,887
Designaled funds
24
Total unrestrrcted funds
Revaluation reserve
7,255,236
689,822
7,291,019
704,621
6,898,278
666,830
7,014,598
680,494
24
Total charity funds
9,798,411
9,716,096
9,418,461
9,415,548
As permFtted by $408 Companies Acl 2006, the company has not presented ils own slalement of financial activities and related
notes as il prepared group accounts. The Charitsble company surplus forthe yearwas £12,705 (2024.. deficit 01 £363,092).
These financial statements on pages 38 to 68 were approved by the Board ofTruslees and auihorised for issue on 1911112025
and signed on their behalf by..
Chair
39

AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED 8Y GUARANTEE) GROUP
STATEMENT OF CASH FLOWS
FOR THEYEAR ENDED 31 MARCH 2025
Note
2025
2024
Cash flow8 from operatlng actlvltles:
26
180,246
96.733
Cash flows from Investing activities:
Dividends, interest and rents from
Investments
Transfer to short term depjsits
Proceeds from sale of tangible assets
Purchase of tangible assels
211.246
135,100
255,154
(1.152.010)
888,668
(100,635)
13
(98,641)
Nat cash from Investlng actlvltla8
367,759
{228,877)
Cash flows from financlng actlvltles:
Repayments of borrowing
Inter8St paid on loans
(478,4471
(18,7741
(82.144)
(38,555)
Net cash used In
flnancing activltles
(497.221)
(120,699)
Chango In cash and cash equlvalents
in the reporting period
50.784
(252,843)
Cash and cash equlvalents at the
beglnnlng of the reportlng perlod 16
890,557
1,143.400
Cash and cash equivalents at tha
End of the reporting period
16
941.341
890,557
Reconclllatlon to net debl
At 1 April 2024
Cash flows
At 31 March 2025
Cash
890,557
(478,447)
50,784
478,447
941,341
Borrowings
Total
412,110
529,231
941,341

AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEEI
NOTES TO THE GROUP FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Crlllcal accountlng estlmate8 and areas of Judgement
Estimates and judgemenls are continualty evaluated and are based on historical experience and
other factors, including expectations of future events that are believed to be ￿asOnable under the
clrcumstances.
The following are critical accounting estimates and areas of judgement to note.,
a) Accounting for legacy income
this is based on available documentation for each legacy. Where
applicable curr8nl market conditions are also taken Into aGcounl when estimating the potential value of a
legacy at the year end.
b) Investment property valuations - Ihe investment propety valuations are reviewed by the board regularly
throughout the year and annually in detail for the purposes of the annual accounts.
Accountlng pollcles
Accounting conventlon
The financial slatemenls have been prepared in accordance with the Statement of Recommended
Practice Accounting and Reporting by Charities preparing their accounts in accorclance with the
Financial Reporting Standard applicable in the UK and Republic of Ireland" (FRS 102) (Charities SORP
(FRS102) and FRS 102 "The Financial Reporting Standard applicable in the United Kingdom and
Republic of Ireland" {"FRS 102") and the requirements of the Companies Act 2006 and UK Generally
Accepted Accounting Practice as It applies from 1 January 2015.
The financlal slatements ar8 prepared in sterling, which is the functional currency of the charity-
Monetary amounts in these financial statements are rounded to the nearest £.
Age UK Leicester Shire and Rulland meets the definition of a publlc benefit entity under FRS 102. Assets
and liabilities are initlally recognlsed al historical cost or transactlon value unless otherwlse stated In Ihe
relevant accounting policy note(s)-
In accordance with FRS 102, the Charitable Company has taken advantage of the exemptions from the
following disclosure requirements;
Section 7'Stalement of Cash Flows. Presentation of a Stslement ofcash Flow and related
notes and disclosures for the charitable company.
Golng concem
The accounts have been prepared on a going concern basis.
Al this moment in lime, having carried out a detailed review of the charitable company's current
operalional plan, cash flows and the challenges pr8sented by the prevalent economic climate, the
Trustees are confident that the charitable company remains a going concern.
On this basls, the Trustees have a ￿asOnable expectation that the charitable company has adequate
resources to Continue in operational existence for the foreseeable future, being a period of twelve months
after the dale on which this report and financial statements are signed. The trustees are also not aware
of any other material uncertainty that will prevent the group continuing as a going concem.
41

AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEEI
NOTES TOTHE GROUP FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Aceountlng policles (continued)
Group financlal stalements
These financial statements comprise the results of the Age UK Lelcester Shire and Rutland and all of
its subsidiaries, consolidated on a line by line basis. All of the financial statements are made up to 31
March 2025.
All intra-group transactions, balances and unrealised gains on transactions be￿￿￿en group companies ara
eliminated on consolidation. Unrealised Ioss8s are also elimlnated unless the transaction provides
evidence of an impairment of the asset transferred.
Charltable company statement of flnanclal actlvltles
As permitted by section 408 of th8 Companies Act 2006, the charitab18 company has not presented its
own statement of financial activities as il prepares group accounts and charitable company's individu81
balance sheet shows the charitsble company's net movement in funds for the financial year.
Fund accounllng
General funds are unrestrlcted lunds whlch are available for use at the dlscretlon of the trustees In
furtherance of the general objectives of the charitable company and which have not been designated for
other purposes.
Designated funds are unrestricted funds sel aslde at the discretlon of the trustees for specific purposes.
Restricted funds are funds whlch are to be used In accordance with specific restrictions imposed bydonors
or which have been raised by the charitable company for particular purposes. The costs of raising and
admlnistering such funds are charged agalnst the specific fund. The aim and use of reslricted lunds is set
out in the notes to the financial stalemenls.
Incomlng re$ource8
All incoming resources are recognised once the charitable company has enlillement lo the resources, any
performance conditions attached to the item(s) of income have been met, it Is probable that the income
will be received and the amount can be measured reliably.
Voluntary income, Includlng donations, gifts. grants and legacies Is recognised where there is
entitlement, probability of receipt and the amount can be measured reliably.
Government grant income is performanc8 related service agreements and the income is
recognised when the service has been provided and the charity is enlilled to the grant.
Government grants received and where the performance has nol been provided at the year end,
are trealed as deferred Income and included within creditors.
Any legacies enlillemenl is taken as the earlier of the date on which either.. the group is aware
that probate has been granled, the estate has been finalised and notification has been made by
the executor(s) to the Trust that a distribution will be made, or when a distribution is received
from the estate. Receipt of a legacy, in whole or in part, is only considered probable when the
amount can be measured reliably and the charity has been notified of the executorfs intention to
make a distribution. Where legacies have been notified to the group or the group is aware of the
granting of probate, and the criteria for income recognition have not been met, then the legacy
is treated as a contingent asset and disclosed ifmalerial. Legacy estimates are updated annually
based on the latest Correspondence from legal advisors. This may result in a charge in
particular year where a legacy estimate has been revised downwards.
Rental income on assets leased under operating leases is recognised on a straight-line basis
over the lease term and is presented within investment income.
42

AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE)
NOTES TO THE GROUP FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Accounting pollcles (conllnued)
Investment income is recognised on a re￿1vable basis.
Income direct from charitable actlvilies Is recognlsed as it is earned and consists of charges
for the provision of home help services, routine domestic tasks for elderly persons in the area
for whom such task would cause them pain or discomfort and provision of day care centres.
Gifts donated for resale are included as income when they are sold, unless under gift aid and
income is received when gifted by the donor.
Voluntary help and gifts in kind
In accordance with the Charities SORP {FRS 102) no value has been put on the help received by th8
charity during the year frorn friends or volunteers of the charity. Refer to the trustee's annual report for
more information about their contribution made by volunteers. Small gifts in kind received during the year
have not been quantlfled or Included in the accounts.
Gifts of fixed assets are induded at valuation at the date of the gift. Gifts in kind donated for distribution
are included at valuation and recognised as income when they are dislributed to the projects. Donated
facilities are included at the value lo the group where this can be quantified and a third party is bearing
the cosl.
Expenditure and irrecoverable VAT
Expenditure is recognised once there Is a legal or constructive obllgatlon to make a payment to a third
party, il is probable thal seltlement will be required and the amount of the obllgation can be measured
reliably.
Expenditure is classified under activity rather than the lype of expense, in order to provide vnore useful
information lo users of the financial slalemenls. Where cost5 cannot be directly attributed to particular
headings they have been allocated to activities on a basis consistent with use ofthe resources. Premises
overheads have been allocaled on floor area basis and other overheads have been allocated on the basis
of other project cosls.
Costs of raising funds comprise both direct expendilure, including direct staff c051s attributable to
the activity, and support costs. Where costs cannot be directly attributed to particular headings they have
been allocated to activities on a basis consistent with use of Ihe resources. Premises overheads have
been allocaled on floor area basls and other overheads have been allocated on the basis of other project
costs.
Fundraislng costs are those incurred in seeking voluntary conlrlbullons and other sources of Income
to enable the charitable company to carry out its charitable activities.
Support costs include central functions. project management and governance costs which have
been allocated to activity cost calegories on a basis consistent with the use of the resource5.
As Age UK Leicester Shire and Rutland is unable to reclaim all ofthe Value Added Tax (VAT) that it incurs,
all expenditure in these financial statemenls in relation to its activilies is shown inclusive of any VAT which
cannot be recovered.
Tangible flxed assets and deprecialion
Tangible fixed assets are initially recorded at cost and subsequently measured at cost net of depreciation
and any impairment losses. Tangible fixed assets with a cost pri￿ in excess of £1.000 and an estimated
useful economic life in excess of one year are capitalised. All other expenditure is charged lo the SOFA
in the year incurred.
43

AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE)
NOTES TOTHE GROUP FINANCIALSTATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Accounting policies (continued)
Depreciation is provided on all tangible fixed assets at rates calculated to write off the cost or valuation
of the asset less any residual value, 8XCaPt for land over its estimated useful economic life. It is calculaled
at the following annual rates:
B8Si8
Over the life of the lease
Straight Line
straight Line
Slraight Line
Straight Line
Long leasehold propety
Freehold property
Fumiture and equipm8nt
Molor vehicles
Computer equipment
SO years
10yea
6 years
&5 years
Land included in freehold land and property is not depreciated.
Impalmients of flxed ass818
An assessment is made at each reporling date of whether there are indications that a fixed asset may
be impaired or that an impairment loss previousty recognised has fully or partially reversed. If such
indications exisl, the charitable company estimates the recoverable amount of the asset.
Shortlalls be￿een the carying value of flxed assels and their recoverable amounts. being the higher of
fair value less costs to sell and value-in-use, are recognised as impairment losses. Impairments of
revalued assets are treated as a revaluation loss. All other impairment losses are recognised In
statement of financial activities.
Recognised impairment losses are reversed if, and only if, the reasons for the impairmènt loss
have ceased to apply. Reversals of impairment losses are recognised In statement offinancial activities
or. for ￿valued assets, as a revaluation gain. On reversal of an impairment loss, the depreciation is
adjusted to allocate the asset's revised carrying amount (less any residual value) over its remaining
useful life.
Investments
All listed investments are stated at fair value. Both realised and unrealised gains and losses are shown
In the statement of financial activities. The statement of financial activilles includes the net galns and
losses arising from revaluations and disposals throughout the year. The fair value of the Investments
quoted on a recognised stock exch8nge is the quote al bid value.
Investment properties (including properties helol under an operating lease) are initially measured at
cost and subsequently measured al fair value where a reliable measure of fair value Is available
withoul undue cost or effort. Changes in fair value are recognised in the statemenl of financial aclivilies.
Investments in subsidiary und8rtaklngs are stated at cost.

AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEEI
NOTES TO THE GROUP FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Accounting policies (continued)
Flnancial instruments
The charitable company onty has financial assels and liabilities of a kind that qualify as basic financial
instruments and are not considered to be of a complex nature. Such financial instruments are initialty
recognised at transaction value and subsequently measured al their settlement value. Investments are
financial assels measured at fair value.
Debtors
Trade debtors, other debtors and amounts due from group undertakings which are receivable within one
year and which do not constitute a financing transaction are initially measured at the transaction price.
Trade debtors, other debtors and amounts due from group undertakings are subsequently measured at
amortised cost, being the Iransaction price less any amounts settled and any impairment losses.
Cash and cash equivalents
Cash and cash equivalents includes cash and monies on short-term deposits al the bank, olher short-
temi liquid investments with original maturitles of three months or less.
Credltors
Creditors. provisions, bank and concessionary loans are recognised where the group has a present
obllgation resultlng from a past event that wlll probably result in the transfer of funds to a third party and
the amount due to settle the obligation can be measured oreslimaled reliably. Creditors, provisions, bank
and concessionary loans are normally recognised at their settlement amount after allowing for any trade
discounls due,
Taxatlon
No provision for corporation tax has been made as the charitable company is exempt from corporation
tax on its income and gains to Ihe extent that these are applied to its charitable activities.
Penslon costs
The charitable company operates a defined contribution pension scheme and the pension charge
represenls th8 amounts payable by the charitable company to the fund in respect of the year. The assets
oflhe scheme are held separately from those ofthe charitable company in an independently administ8red
fund. Differences between CL)ntributions payable in the year and contributions actually paid are shown as
either accruals or prepayments.
Employee benefits
The costs of short-lerm employee benefils are r8cognised as a liability and an expense.
The cost of any unused holiday enlitlement is recognised in the period in which the employee's servlces
are received.
Termination benefits are recognlsed immedlately as an expense when the company is demonstrably
committed to lerminate the employment of an employee or to provide termination benefits.
Operating leases
Rentals applicable to operating leases where substantially all of the benefits and risks of ownership
remain wilh the lessor are charged against profits on a straight line basis over the period of the lease.

AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE)
NOTES TO THE GROUP FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Legal status of the charitable company
Age UK Leicesler Shire and Rutland is a private charitable company (company number 078443091
and is also registered as a charity at th8 Charity Commission in England and Wales (Gharity number
1146649>. The charitable company is limited by guarantee and as such has not issued share capital.
The liability of its members in Ihe event of the charilable company being wound up is limited to a sum
not exceeding £1 each. The registered office and principal place of business is Lansdowne House,
113 Princess Road East, Leicesler. LE17LA.
The charity's principal objectlve Is to promote the rellef of older, sick or disadvantaged people in any
mannerwhich now or hereafter may be deemed by now to be charitable in and around Leicestershire,
Rutland and adjoining counties.
Donation and legacies with associated costs of generation
Unrestricted
Restricted
Funds
Funds
2025
Total
2024
Total
Donation and legacies
Legacies
Donations
627,937
460,460
627.937
484,460
379,959
531,745
24,000
1,088,397
24,000
1,112,397
911,704
Grants
Local aulhorlty & Other Agencies
2,781
392,279
395,060
400,533
Total donatlons and legacles Income
1,091.178
416,279
1,S07,457
1,312,237
Expenditure incurred
Donations and legacies
Allocated support cost (note 10)
Grants
Allocated support cost (note 10)
Gifts in kind
Allocated support cost (note 10)
181,357
181.357
181,357
181,357
168,336
170,097
Total expendilure incurred in
Relation to Donations and legacles
Income
362,714
362,714
338,433
46

AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE)
NOTES TO THE GROUP FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
other trading activities
Fundraising trading is undertaken either through the shops division of the charity, or through Ir8dlng
subsidiaries. All profits made in trading subsidiaries are gift aided to the charity each year. The shops
and insurance operations combine fundraising aclivities and service provision to older people in the
charity's area of benefit.
Shops
Operatlon
Events
and
Other
2025
Total
2024
Totsl
Income from
Sale of donated goods
Sale of purchased goods
Delivery fee outwards
Coffee bar sales
Other income generation
Fundraising events
2,770,797
63,312
9,781
29
2,770,797
63,312
9,781
29
153.293
5,700
2,728,641
12,474
11.745
12,448
216.819
40.438
153,293
5.700
Total Income
2,843,919
158,993
3,002,912
3,022,565
Expenditure on activitles
Training
Shop actlvities
Staging of events and other income
cosls
108
697
2,464,922
2.464,922
2,148,791
247.592
247,592
121,346
Support cosls allocated lo acllvltles
(see note 10)
392,941
392,941
385.001
Total expendlturn on activities
2,857.863
247,700
3,105,563
2,655,835
Net (expendlture) I Income
13,944
(88,707) (102,651)
366,730
47

AGE UK LEICESTER SHIRE AND RUTLAND
IA COMPANY LIMITED BY GUARANTEEI
NOTES TO THE GROUP FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
lrniestment income
Unrestrlcted
Fund$
Restricted
Funds
2025
Total
2024
Total
Income from:
Deposit account interest
Rental Income from Investment propety
73,464
137.782
73,464
137.782
42,617
92,483
211,246
211,246
135,100
ExpendSture on:
Investment management rJ)sts
Legal fees
7,093
7,093
6,295
2,680
7,093
7,093
8,975
7. Income from charitable actlvilles
Unreslrlcted
Funds
Restrlcted
Funds
2025
Tolal
2024
Total
Leicestershire County Council SLA
(services for the elderSy)
Lei¢estershir8 County Council SLA
Daycare
Rutland County Council SLA
Leicestershire Primary Care Trust SLA
Prtvalely ￿mMiSsiOned personal care
and cleaning
Leiceslershire County Councll Respite
SeNice
Leicester City Councll SLA Daycare &
Luncheon Club
Other funding bodies and Iwsts
Other income from provisions ofservices
Primary Care Ne￿ork
Tuming Point Project
843.100
843,100
164,754
178.131
38,534
79,128
178,131
38,534
79,128
265,770
30,827
79,128
1,350,257
1,350,257
1,125,074
255,628
21,304
580.140
255.628
21,304
580,140
944.117
133.473
577,298
1,500
35,100
39.000
39.000
3,385,222
3.385,222
3.357.041
48

AGE UK LEICESTER SHIREAND RUTLAND
IA COMPANY LIMITEO 8Y GUARANTEEI
NOTES TO THE GROUP FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
An8lyBls of expondlture on chari1•b￿ idlvltl••
Th• amount sp•nI￿ ¢h8rltstA8 acllvilleB. kncludhg 8upportcc415,1s analysed by tyF4 01act￿ty as follcAvB'.
S•Thlc•
Lev
Fram•wotk
Prlv•t•ty
Agro•mknll Comml$slon•d
Oth•r
Fundlng
Support Colts
(see noto 101
2025
Totsl
2024
Total
Provision of Day Core
Information & advice s8Ne•S
$8rwic8s provided to Eli?n15' home$
v￿lling andcommunity mental health velunller seNice8
Other cornmunity care 58rvic8s
52,057
341.543
181,357
105,790
181.357
30.226
256.922
833.414
447.333
1,411.041
30,226
1.852,947
5,543
595,839
1,287,370
28,323
1,873,125
1,229,6e4
1,596.025
993,600
1,229,684
1,596,025
755,6S2
4.574,961
4,e90,200
49

AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE}
NOTES TOTHE GROUP FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
Nèt (expandilure) l income
This is arrived after chargingl (crediting):
2025
2024
Depreciation and write down in fixed asset values
Profil on sale of fixed assets
Operating lease rentals
162.554
196.558
(116,669)
373,135
429,784
Fees payable to Forvis Mazars LLP and its associates in respect of both audit and non-audit seNices
are as follows;
2025
2024
Audit seNlces- statutory audtt of parenl charltable company
and consolidated accounts
24,920
22,005
Other services:
Audit services- statutory audit of subsidi8ries of the charitable
company
Taxalion compliance seNices
All other non- audit seNices
6,070
3,335
10,140
6,025
3,220
9,790
44,465
41,040
50

AGE UK LEICESTER SHIRE AND RUTLAND
IA COMPANY LIMITED BY GUAIiANTEEI
NOTES TOTHE GROUP FINA14GIALSTATEMENTS
FOR THE YEAR ENDEO 31 MARCH 2025
10. Support Costs
The support costs of th8 charitable company con$l$l of $8¥an eosi è18ment$.' sèrvlee monègèrs, management ￿nd admIn￿tratiOft, pèrsonn81, finance And
payroll. purcha$lng. Inform811on 18chnologyldata prol6Ctbn and govèrnance CD$l$. Th&s& costs havo bg•n apportioned across tho work ol th• charilèblè
company on b&&i5 disd088d In nolè 2 Bnd allocatsd to each of Ihe ch8rltl8s 8clIv￿￿98 8S Set out b&low,
S•r¥l¢•
Managern
Stsff Tlm•
IT&Dats
Proteclltsn
Work Don•
ThWg•ment &
Admln St¥ff
Tlfne
Pevsonn•l
Staff Tlm•
Flnan¢o & Pur¢ha•lng
Payroll Staff
Work
Govemance
Staff TIM•
202S
Tot•1
2024
Tot•1
Charft8bl8 actlvltlfr•
Provislon of day cère
Inform8b'on¥nd aa¥i¢•
seNtes
Service5 pro¥ld8d in
tK)mes
Vislling and communty
mentsi h0811h volunteer
Serv￿
Other community care
service5
19,548
80.260
21.476
45.085
141
9,889
5,158
181,357
182,482
11,403
46,818
12.528
26.300
5,652
3.007
105,790
96,409
19,548
80,260
21,476
4S,08S
141
9,689
5,158
181,3S7
189,665
3,258
13,377
3.579
7,514
23
1,615
30,226
28,323
27,693
113,702
30,425
63,871
199
13,726
7,3
256,922
247,325
Sub totèl
81450
334,417
89,484
187,855
556
21.489
755,652
744,204
Voluntsry Incom•
Donation5 3ThI18gaci8s
Grants
Gifts in Klnd
Fundraising aNJ trading
Sub total
19,548
19.548
21,476
21,476
45,085
45,085
141
141
9,689
9,689
5,158
5,158
181,357
181,357
1fj8,336
170,097
42,354
81,450
173,897
334,417
46,532
97,685
187,8SS
305
$87
20.￿3
4D.371
11,175
21.491
392,941
755,655
385,001
723,434
Totsl ¢o•t* altocated
162,900
669,834
178,968
375.710
1.173
80,742
42,980
1,511,307 1,467,638
51

AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE)
NOTES TO THE GROUP FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
11. Analysis of staff costs and numbers
The averag8 number of full and part-lirne 5tsff employed by the charity and its subsidiaries totaled 237
(2024- 344).
The averag8 number of persons employed, including part-lime staff, calculated on a full-time equivalent
basis analysed by activity was:
2025
2024
Charltable actlvlllo8
Provision of daycare
Infomiation and advice seNices
Services provided in clients homes
Other community care services
21
10
35
23
15
39
43
Fundralslng actlvltles
Shops
Olher
63
Support
14
14
Total
191
195
Total staff emoluments for the period were as folk)ws:
2025
2024
Salarles, wages and benefrts In kind
Social security costs
Pension and death b8n8fits
5,438.793
346,385
180,045
4.743.527
309,108
183,125
Total
5,965.223
5,235,760
The pension costs are allocated to activities in proportion to the related staffing costs incurred.
The number of employees whose emoluments fell within the following bands:
2025
2024
£60,000 - £70,000
£70,000 - £80,000
£80,000 . £90.000
£90,000-£100.000
£100,000- £110,000
£110,000- £120,000
The parent charity operates a defined contributions pension scheme. The assets of the scheme are held
separalely from those of the charity in an externally administered fund. The pension cost charge for this
scheme represents contributions payable by the charity to the fund and amounted to £180.045 (2024:
£183,125). Unpaid contributions at the end ofthe year amounted to £24,756 (2024.. £24,262) which have been
included in other creditors.
52

AGE UK LEICESTER SHIRE ANO RUTLAND
(A COMPANY LIMITED BY GUARANTEE)
NOTES TO THE GROUP FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
12. Trustees remuneration and expenses and cost of key management personnel
Truslee's remuneration
The trustees neither re￿iVed nor waived any emoluments during the year (2024: £Nil).
No trust88s' expenses were incurred during th8 year {2024: £Nil).
Income of £500 (2024: £Nil) was recelved from Cambridge and Counties 8ank Limited. There is no year-
end deblor12024.' £Nil).
Truslee Indemnlty Insurance was purchased to Indemnify the trustees agalnst default on thelr part.
Key management personnel
The key management personnel of the group comprise the Chief executive, the Assistant director and
Finance director who are responsible for the day to day running of the charitable company. The total
employee benefits for key management personnel of the charitable company and group was £310,987
<2024.. £290,259).
53

AGE UK LEICESTER SHIRE AND RUTLAND
IA COMPANY LIMITED BY GUARANTEEI
NOTES TO THE GROUP FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
13. Tjnglblo flx•d a•¥•ts
Group
Lmg l¢u•hold
prop•rty
Fr••hold l•nd
•nd bulldlngs
Conwt•r
•qulpm•nt
Furnhur• &
•4tslpm•nt
Motorv•htcl
Totsl
con•tr￿tIon
Cost or vnluatlon
At 1 Aprll 2024
Ra¢l8ssilic81ion
Additions
Disposals
At31 M•r¢h 2025
328,CI19
5.818,889
28,000
177.787
796,102
2eo.831
7,401,618
28,000
98,641
50,642
47,999
328.CQ9
5,846,689
177,787
846,744
228,830
7.528,259
Depr•clatlon
Al 1 April 2024
Recl8$$ificatl¢n
Ch8rge forth8year
Disp￿81$
78,959
888.733
28,000
81,533
155,701
699.655
186.038
1,809.083
28,CQO
162.554
7,052
8,620
28,082
37,097
A¢ 31 M•r¢h 2025
86.011
798,266
164,521
727.717
223,135
1,999,637
N•t book v•lu•
At 31 M•r¢h 2025
241,908
S,048,633
13,266
119,027
104695
5.528,622
At 31 March 2024
2￿,050
5,130,156
22,086
96,447
94,792
S.S92,535
Included within Ireehold land ond property Us land gmounting to £1,878,51012024.. £1,878,510) wh￿h 15 ngt d?prg¢i8tgd. The Group hos p￿￿98￿ freehold lond and
buildlngs lo secure ogalnsl Its bank loans (Note 201 by the way DI a lix8d charg8.

AGE UK LEICESTER SHIRE AND RUTLANO
IA COMPANY LIMITED BY GUARANTEE)
NOTES TQTHE GROUP FINANCIAL STATEMEIITS
FOR THE YEAR ENDED 31 MARGH 2025
13. Tinglbl• flx•d (coniiftuedj
Charlty
Long
lea8ohpld
property
Freehold
L•nd •rbd
bulldlnll•
Cornput•r
•4uipm•nt
Fumltur•&
•qulpmont
Motor
vghlcl•i
Aiset under
on51r￿tIon
•wlpffl•fit
Total
Co•t or valuAtlon
At 1 April 2024
R8clas5ificalv)n
Addilions
Oisp05815
328,009
S,747.889
28,000
177,787
796,102
28e,830
7,330,617
28,000
98,641
SO,642
47,999
A¢ 31 M4r¢h 2[125
O•pr•¢litlort
Al 1 April 2024
Reclas81fScallon
328,009
5.775,889
177,787
846,744
328,829
7,457,2
78,959
677,814
155.701
699,655
186,038
1,798,163
28.000
80.386
28,WO
181,416
Ch8rg8 for the year
Dbpos818
7,052
8.820
28,061
37,097
At 31 March 2025
86,011
786,2
164,521
727,716
223.135
1,987,$79
N•t book valtse
At 31 M•rch 2025
241,998
4,969,6B9
13.266
119,029
105,694
5,469,676
Al 31 Ma￿h 2024
24?.050
S,070,075
22,OB6
96,44T
94,792
5,532,454
Includèd wrthin Ir¢ahold and property Is land 8mounb.no to £1,853,51Q12024,. £1,853.5101 which 1$ not d¢pr6eiOtsd. Th• Company has pledged freehold land and
building5 to stture Bgain5t it5 bank loans INole 201 by the way 010 fNed charge.
55

AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE>
NOTES TO THE GROUP FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
14. Investments
Commercial Investments at market value
Investment
Quote
Unquoted
properties investments inveslments
2025
Total
2024
Total
Group
Al 1 April 2024
Additions
Disposals
Income
Net {losses>l gains on revaluation
Rolled up investrnenl charges
1.325,000
969,891
2,294.891
2,095,299
25,809
(7,093)
25,809
(7.093)
205,887
{6.295)
At 31 March 2025
1,325,000
988,607
2,313,607
2,294,891
Charlty
At 1 April 2024
Additions
Disposals
Income
Nel gains on revaluation
Rolled up investmenl charges
1,325,000
969,891
105 2,294,996
2,095,404
25,809
(7,093)
25,809
(7,093)
205,887
(6,295)
At 31 March 2025
1,325,000
988,607
105 2,313,712
2,294,996
Investment property comprises of freehold rental properties. The last fully extemal valuation of the Group's and
charity's investment property was carried out as at 31 March 2024 and the valuation was carried oul by Michael E
Holt M.R.l.C.S. of Spencers Druce Inc. Naylor Parkes and Justin Fowler M.R.l.C.S. of The Culshaw Partnership
uslng the exlstlng use Vdlue melliud tu ijetemiiiie tlie fair Vdlue al tl ial dale. Investinei)I propeilies uridei dl I I iibloi iL¢il
cost basis would have been included al a cosl of £893,251 (2024.. £893.251).
UK Investments-managed funds
All quoted investments are held in the UK and the following Investments each exceed So￿ of the total value of share
investments at the year ended 31 March 2025..
Schroder International Selection Fd US Large Cap x GBP
HSBC ETFS S & P
13.2
The Charity's investments in subsidiary companles are slated at cost:
2025
2024
Age UK Lelcester Shire and Rulland Insurance se￿ices Limited (Co No. 02914993)
Age UK Leicester Shire & Rutland Extra Care Limited (Co No. 03603957)
Age UK Leicester Shire & Rutland Transport & Trading Limited (Co No. 04102409)
Age UK Leicester Shire & Rutland Contract Care Limited (Co No. 05407521)
Age UK Leicester Shire and Rulland Home Help Limited (Co No. 03768527)
100
100
105
105
56

AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE)
NOTES TO THE GROUP FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
15. Debtors
2025
Group
2024
Group
2025
Charity .
2024
Charity
Trade debtors
Amounts due from subsidiary
undertakings
Prepayments and accrued
income
Other debtors
436,418
463,301
171,522
131,964
115.776
465.266
398,287
384,891
275,080
380,173
102.784
72,080
120,810
70,152
16. Cash at bank and in hand Ishortterm deposits
2025
Group
2024
Group
2025
Charity
2024
Charity
Short term deposits
Cash and bank balances
896,856
941,341
1,152,010
890,557
2,042.567
896,856
933,287
1,830,143
1.152,010
879,697
2,031,707
Short temi deposits of £896,856 (2024: £1,152,010) in the current year represent bank deposlt accounls with a
maturity in excess of 90 days.
17. Credltors: Amounts falllng due wlthln 1 year
2025
Group
2024
Group
2025
Charlty
2024
Charlty
Trade creditors
Taxation and social security
Accruals and deferred income
Bank and other loan (nole 20)
Amounts due to subsidiary undertaking
Other creditors
190,404
129,609
464.969
193,542
72,353
312.793
81,780
182,044
87,795
414,184
183.110
61.980
263,816
81,780
423,348
181,805
819,504
737,502
894,446
1.078,309
18. Creditors: Amounts falllng due after more than 1 year
2025
Group
2024
Group
2025
Charity
2024
Charity
Bank loan (secured- note 20)
396,667
396,667
396.667
396,667
Included in creditors are-
Amounts repayable by instalments falling due
after more than five years
57

AGE UK LEICESTER SHIRE AND RUTLAND
{A COMPANY LIMITED BY GUARANTEE)
NOTES TO THE GROUP FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
19. Deferred income
Asat
31 March
2025
Asat
1 Aprll 2024
Invoiced Credited to
SOFA
Dementia seNices I projects
Other cara activities
Rental income
Other services I projects
80,782
34,113
3,694
(4,686)
(10,333)
76,096
83,780
3,694
131 731
60,000
192420
134447
The deferred income relates to rental income. grants and amounts received in advance for services.
20. Borrowings
2025
2024
Credllors.. Amounts falling due within one year
Bank Loans
Other Loans
81,780
Creditors.. Amounts falling due after mor8 than on8 yèar
Bank Loans
396,667
478,447
The bank loan is secured by a first charge over certain of the charitable companvs freehold land and buildings. Th8
bank loan is payable by monthly instalments at an interest rate of 2.750/0 above base rate. The loan Is repayable by
monthly instalments. The ban was fully repaid in the year.
58

AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE)
NOTES TO THE GROUP FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
21. Financial commitments
Group and charlty as a le$$ee
The totsl future minimum lease payments under non-cancellable operating leases are as follows..
Land and bulldin
2025
024
Payable In,.
Less than one year
Be￿een one and five years
Over five years
476,170
966,836
473,242
401,858
819,527.
177.255
1,916,248
1,398,640
At the year end, the Group and Charity had conlracted with tenants, under non-cancellable operating leases.
for the following future minimum lease payments..
2025
2024
Amounts receivable in..
Less Ihan one year
Be￿een one and five years
Over five years
81.858
62.856
88,986
33,250
170,844
96,106
59

AGE UK LEICESTER SHIRE AND RUTLAND
{A COMPANY LIMITED BY GUARANTEE)
NOTES TO THE GROUP FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
22. Taxation
No provision for corporalion tax has been made as the charity and group is exempt frorn corporation tax on its
income and gains to the extent thal Ihese are applied to its charf(able activities.
23. Contingent liability
Following the merger between Age Concern Leicester Shire & Rutland and Age Concern Leicester in 2009, the
charity withdrew from the Pension Tnjst's Growth Plan. As part ofthe Withdrawal Agreement, Age UK Leicester
Shire & Rulland has given guarantees in respect of a section 75 Withdrawal debt. This liability will only become
payable should the scheme be wound up or if an event occurs as a result of which there is no person who is
an émployer in relation to the scheme. Thls conling8nt Ilability cannot be easlly quantified.
60

AGE UK LEICESTER SHIRE AND RUTLAND
IA COMPANY UMITEO BY GUARANTEEI
NOTESTOTHEGROLIP FINANCIALSTATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
In¢omlng
resour¢••
R•$ourc•s
•xp•nd•d
Movém•nt In
Invè¥tment Valuo
Trnn$lgrs ol At
funds
31 March 2025
24. Stst•m•nt oflunds
2024
Group
Geneml r&g8N8
Revaluation r￿ty•
Deslgnated fundB
D8y centre fund
Flxed assets 8cqulred lun(I
Environmental fund
Strategic invtrslmenl lund
Totsl unr•strl¢t•d fvnds
2,522,945
704,621
7,690,558
17.716,4021
25,809
1546,0071
114.7991
1.974,903
6e9.822
68,209
3,575,865
124.(KlQ
1,000.￿)0
7,995,640
68,209
150,5471
562,806
4.088.124
124,000
1.000,000
7,945,056
7.690,55B
17.786,9491
25.809
Restrlcted fund
Property r81ated roslrlcl8d funds
COV￿ reslricted fvnds
Other restdtièd funds
1.443.647
186,724
9),085
112.8981
1.430,949
iee.T24
235,680
416,279
1270,6841
Tol•1 R¢$trl¢t•d Fund•
Tot•1 Fund•
9,716.096
,106,837
18.050,3311
25,809
9,798,411
61

AGE UK LEICESTER SHIRE AND RUTLAND
IA COMPANY LIMITED BY GUARANTEEI
NOTES TOTHE GROUP FINANCIAL STATEME14TS
FOR THE YEAR ENDED 31 MARCH 2025
24. Statsm•nt of fundB Icontlnu8dl
At l Aprll
2024
In¢omlno
our¢
R•s<+ur¢••
•xp•nd•d
Movem¢nt In
Inv•slment Valu•
Tr4Jsf•r• ol
lund¥
Chjrlty
31 Mar¢h
2026
Gèn•MI r•s•N8
Revalu81ion reseNe
D•slgn•t•d lund•
Day centre fund
Fixed as5elS acquired fund Environmental fund
Sirateor inveslmenl fund
2,282,711
680,494
6.612,709
16,718,467)
25,809
1522.7221
113.6641
1,680,040
686.830
68.029
4,026.029
124,000
1,000.000
7,564108
3,539.678
124,000
1,000.000
7,695,092
150,0351
536.388
Total unrestrlcted lund
6,612.709
16,768,502)
25,809
RMtrl¢t•d lund•
Property related restricted funds
COV￿ reslrlcled funds
1,443.647
186,724
112,8961
1A30,949
186,724
othèr r4strict8d lunds
90,085
416.279
1270,6841
235,680
Totsl R•Btrlctod Fund
1,T20.456
416,279
1283,3821
1,853,353
Totsl Fund•
9,415,548
T,028,988
17,051,884>
25,800
9.418,161

AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEEI
NOTES TO THE GROUP FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
24. Stalement of funds (continued)
Unrestrlcted lunds
The General reserve represents the free funds of the charity which are not designaled for parlicular
purposes.
Deslgnated funds:
The day centre fund represents funds raised by the day centres to be spent on items as directed by the
organis8rslclients of those c8ntres.
The fixed assets acquired fund represents the n8t book value of fixed assets acqulr8d and funded Irom the
charity's unreslricted funds.
Restricted funds
The fixed asset funds represent either funds in the process of being raised lo purchase specific fixed as5els
as prescribed by the donors of the funds, or the net book value of fixed assels acquired using funds raised
specifically for the purpose of acquiring those assets.
The remaining restricted funds represent amounts held by the charity on behalf of the donors. These
amounts remain unspent at the year end, the funds being applicable only against projects thal accord with
the specified objectives of the donor, laid down at the time the donor agreed to commit the funds. Funds
remaining unspent when the objectives have been achleved are relurnable to Ihe donor, unless alternative
arrangements are agreed.
25. Analysis of group and charity net assets between funds
Unrestricted
Funds
Designated
Funds
Revaluation
reserve
Restricted
funds
Total
Funds
Group
Tangible Fixed Assets
Fixed Assets Investments
Current Assets
Creditors= Amounts falling due
within one year
Creditors: Amounts falling due
in more than one year
4,084,975
347,001
342.821
1,096,646
5,528,622
2,313,607
756,707 2,775,686
(819,504)
1,970.786
823,621
(819,504)
1,195.358
1,974,903
5,280,333
689,822
1,853,353 9,798,411
63

AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE)
NOTES TO THE GROUP FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
25. Analysis of group and charity net assets between funds (continued)
Unrestricted
funds
Designated
funds
Revaluation Restricted
reserve
funds
Total
funds
Charlty
Tangible fixed assets
Fixed assets inveslments
Current assets
Credilors.- Amounts falling due
within one year
4,026.029
347,001
319,829
1,096,646
5,469,676
2.313,712
756,707 2,529,519
{894,446)
1,993,883
580,603
(894,446)
1,192,209
Creditors.. Amounts falling due in
more than one year
1,680,040 5,218,238
666,830
1,853,353
9,418,461
Pri
ar com
aralives
Un restrlcted Deslgnaled
funds
funds
Revaluatlon Reslrlcted
re8eNe
funds
Total
funds
Group
Tangible fixed assets
Fixed assets investments
Current assets
Creditors.. Amounts falling du8 Within on8
year
Creditors.. Amounts f811ing due in
more than one year
3.801,887
347,001
357,620
1,443,647 .
5,592,535
2,294,891
2,962,839
(737.502)
1,937,271
1,719,843
(737,502)
966,187
276,809
(396,667)
<396,667)
2 522 945 4 768 074
704 621 1,720,456
9,716,096
Unrestricted Designated Revaluation Restricted
fund5
funds
reserve
funds
Total
funds
Charity
Tangible fixed assets
Fixed assets investments
Current assets
Creditors.. Amounls falling due within one year
Creditors.. Amounts falling due in
more than one year
3,765.933
322,874 1,443,647
357.620
5,532,454
2,294,996
3,063,074
(1,078.309)
1,937.376
1,820,311
(1.078.309)
965,954
276,809
(396.667)
(396,667)
2,282,711 4,731,887
680,494
1,720,456
9,415,S48

AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE)
NOTES TO THE GROUP FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
26. Reconciliation of net income to net cash flow from operating activities
2025
2024
Net income for the reporting period
Adjustments for.,
85,464
339,387
Depreciation charges (note 13)
(Gain)Iloss on investments (note 14)
Dividends, interest and rent from investments
Rolled up investments charge (note 14)
Profit on sale of tangible fixed assets
Interest paid on loans
Increase in debtors
Increase in credilors
NÉt cash gèn8rated by operating activitles
162.554
<25.809)
(211,246)
7,093
196,558
(205,887)
(135,100>
6,295
(116,669)
38,555
(102,287)
75,881
96,733
18,774
(17,217)
160,633
180,246

AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE)
NOTES TO THE GROUP FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
27. Relaled party
During the year the charity received gift aid donations of£213,899 (2024: £239,126) from Age UK Leicester
Shire and Rutland Conlracl Care Limited and £5,937 (2024.. £5,021) from Age UK Leicester Shire & Rutland
Transport & Trading Limited.
During the year the charity made net payments of £287.496 (2024.. £334.498) to Age UK Lelc8Ster Shlre
& Rutland Transport & Trading Limiled for Ihe use of minibuse5 and drivers.
During the year the charity received rental income £43,89012024.' £40,930) from Age UK Lelcester Shire
and Rutland Home Help Limited and £11.200 (2024: £10.400) from Age UK Leicester Shire & Rutland
Transport & Trading Limited.
During the year the charty re￿iVed net charges from salary and other recharges of £23.371 (2024: £854
net income) from Age UK Leicester Shire and Rutland Home Help Limited. £59,255 (2024.. £64,812) from
Age UK Leicester Shire & Rulland Transport & Trading Limited and £940,344 {2024: £931,475) from Age UK
Leicester Shire and Rutland Conlracl Care Limited.
At the year end, the charity was owed £97,186 (2024.. £249,158) by Age UK Leicesler Shire and Rutland
Home Help Limited and £16,758 (2024.. £16,758) by Age UK Leicester Shire and Rulland Insurance
Services Limited, £Nil12024.' £169,180) by Age UK Leicester Shire and Rulland Contract Care Limited.
Al the year end, Age UK L8IC8Ster Shir8 & Rutland Transport & Trading Limited owed £18,172 to the Charity
{2024: £30,170>.
At the year end the charity owed £51,171 (2024: £59,325) to Age UK Leicester Shire & Rutland Transport
& Trading Limited, £33,699 (2024: £33,699) lo Age UK Leicester Shire and Rutland Insurance Services
Limited, £96,93512024.' £149,614) to Age UK Leicester Shire and Rutland Contracl Care Limited and £Nil
(2024: £180,710) lo Age UK Leicester Shire and Rutland Home Help Limited.
28. Group companles
The Charity wholly controls slx subsidiary companies and an unlncorporated subsldiary. The subsldlary
entities are..
Age UK Leicester Shire and Rutland Home Help Llmiled - charity number 1086862 and
company number 03768527
Provides Gleaning and personal care services to older people in the communty.
Age UK Lelcester Shlre & Rutland Transport & Trading Llmlted- company number 04102409
Provides trading activities and transport services lo the general public and the Charity. In
addition, corporate sponsorship and any non-tax exempl events are carried out by this subsldlary.
Age UK Leicesler Shire & Rutland Contract Care Llmlted- company number 05407521
Provides care services to older people in the community.
Age UK Lelcestershlre IMeashaml- charily number 1094246
Provides a community centre. malntained by the group. for the use of the inhabitants of Measham
wilh a preference for such inhabitants who are aged.
Age UK Leicester Shire and Rutland Insurance SeNices Limited- company number 02914993
The company sells insurance. flnanclal and utility products tailored to the needs of older people. This
company is now dormanl.
66

AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED 8Y GUARANTEE)
NOTES TO THE GROUP FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
28. Group companies (continued)
Age UK Leicester Limited- charity number 512991
Has transferred all of its activities and assets to Age UK Leicester Shire & Rutland and is considered by
the trustees to be dormant.
Age UK Lelcester Shlre & Rutland Extra Care Llmlted - company number 03603957
This company is considered lo be dormant following the transfer of the activities and assets to Age UK
Leicester Shire and Rulland in previous years.
All the companies are registered in England and, where appropriate, gift aid distribution of net profits are
made to Age UK Leicester Shire and Rutland. All companies are included in the consolidated financial
slatemenls and have the same year end. A summary of results of the group companies for the period is
shown below.
Group
Contract
Care
Home
Help
Insurance
SeNices
Measham
Transport
& Trading
Turnover and other
income
Cosl of sales
Gross Profit
Administrallve Expenses
1,079,998
1,332,989
344,479
792,515
287,483
288,381
56,098
<49,310>
1,332,989
(1,332.229)
(1,135)
Operating profiV(loss)
287,483
760
6,788
Assets
Liabilits'es
Funds
342.928
55,444
287,484
158,245
155.187
3,058
35,232
16,778
59,749
59,635
52,536
7,099
29. Controlllng partles
In the opinion of the trustees, given the structure of the charity, there is no ultimate controlling paty.
67

AGE UK LEICESTER SHIRE AND RUTLAND
(A COMPANY LIMITED BY GUARANTEE)
NOTES TO THE GROUP FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2025
30. Comparatlve Group Statement of Financlal Activlties for the year ended 31 March 2024
Unrestricted
Funds
Restricted
Funds
Total
Donations and legacies
charitab￿ activities
Other trading aclivilies
Investment
903,924
3,357,041
3,022,565
135,100
408,313
1,312,237
3,357,041
3,022,565
135,100
Total Income
7 418 630
408 313
7 826 943
Expenditure on:
Raising funds
Charitable activities
3,003,243
3,003,243
4,284,452
405,748
4,690,200
Total Expendlture
7 287 695
405 748
7 693 443
Net gain on investment assets
205,887
205,887
Transfers be￿een funds
4,401
(4,401)
Net Income and net movemgnt In
funds
341,223
(1,8361
339,387
68