2023-12-31-accounts

alue for Money	Me	tr	ic	s
Metric						RSH	Actual	Target	Global
						metrics	2023	2024	accounts
									median 2022
									Lower Quartile
Reinvestment %						Yes	0%	0%
New supply delivered			%			Yes	0%	0%
New social housing	supply					Yes	0%	0%	0.7%
New non- social housing				supply		Yes	0%	0%	0%
Gearing % - debt	as a		%of			Yes	0%	0%	321%
assets
EBITDA MRI Interest		cover %				Yes	0%	0%	107%
Headline social housing				cost		Yes	f11,557	f7,089	f3,700
per unit
Operating margin	%	-	social			Yes	1 9%	0.4%	17.6%
housing
Operating margin	%	-	overall			Yes	1.9%	0.4%	143%
Return on capital	employed					Yes	0.2%	0.1%	24%
(ROCE) %
Average WMC increases						No	27%	1.5%
compared to other	registered
providers nationally
Rent Loss from Voids						No	0%	5
Bad debts for the year							fNil	fNil
Tenant arrears							0%	5
Turnover RSL							f106,367	f111,231
EPC Rating C and	above			(2014/		No	87.5%	87.5%
2021)
Resident participation		in				No	37.5%	50%
decision making (attendance					at
trustee meetings)

Question	Question					0/	0/
					Very	Fairly	yes	No	N/A
					satisfied	Satisfied
					or'
					Strongly
					a ree
1.	Taking eveiything into account, how satisfied	or			93.33	6.67
	dissatisfied are you with the service provided Chari ?	by		the
2.	Has the Charity cardied out a repair to your home			in			66.67	33.33
	the last 12months?
3.	Ifyes (to question 2), how satisfied or dissatisfied				90.91	9.09
	are you with the overall repairs service from	the
	Chari over the last 12months?
4.a Ifyes (to question 2), how satisfied or dissatisfied				are	90.09				9.09
you	with the time taken to complete your most recent
re air after ou re orted it?
4.b	Are you still waiting for repairs to be carried out Yes/							100
NO
4.c.Have you dedined for repairs to be carried out Yes/								100
No
5.	How satisfied or dissatisfied are you that the	Charity			100
	rovides a home that is well-maintained?
6.	Thinking about the condition ofthe property	or			93.33	6.37
	building you live in, how satisfied or dissatisfied		are
	ou that the Chari rovides a home that is	safe?
7.	How satisfied or dissatisfi'ed are you that your				100
	landlord listens to our views and acts u on	them?
8.	How satisfied or dissatisfied are you that the	charity			100
	kee s ou informed aboutthin sthatmatterto			ou?
g.	To what extent do you agree or disagree with the				100
	following? "the John Bowfey and Sherwood Almshouses treats me fairl and with res ect."
10.	Have you made a complaint to the Charity in	the		last			23.08	76.92
	12months? (be clear that expressions of
	dissatisfaction are complaints). Yes/ No				100
Ifyes, how satisfied or dissatisfied are you with your landlord's a roach to com laint handlin ?
11.Do you live in a building with communal areas, either							100
inside or outside, that the Charity is responsible for
maintaining?
11.b Ifyes, how satisfied or dissatisfied are you that			your		100
landlord keeps these communal areas clean and		well-
maintained?
How satisfied or dissatisfied are you that the John					100
Bowley and Sherwood Almshouses makes a positive
contribution to our nei hbourhood?
12.	How satisfied or dissatisfied are you with the				73.33				26.67
	Charity's approach to handling anti-social
	behaviour?
13.	How satisfied or dissatisfied are you that the	weekly			93.33	6.67
	maintenance charges represent good value	for
	mone

FOR THE Y	FOR THE Y	EAR	E	NDED 31	NDED 31	DEC	EMBER 2	023
enant Satisfaction measured		by	the	landlord
Question							Score	Notes
Decent Homes Standard							0%	Quinquennial
Percentage of Homes that	don't meet the			decent	Homes			Inspections		took place
Standard								in 2023
Repairs							100'/
Repairs completed with target timescale (emergency						and
non- emergency repairs requested		by tenants)
Gas Safety Checks							100%	Completed		in 2023
Percentage of homes that	have had all the necessary					gas
safe checks.
Fire Risk Assessments							100'/	Fire Risk Assessment
Percentage ofhomes in buildings		that	have had		all the			updated		in	2023
necessa fire risk assessments.
Asbestos Safety Checks							1PP%
Percentage of homes in buildings		that	have had		all the
necessary asbestos management		surveys		or re-
ins actions
Water safety checks							1PP%	Reviewed	by		trustees
Percentage ofHomes that	have had all the necessary
le ionella risk assessments
Lift safety checks							100%	All required			checks
Percentage ofhomes in buildings		where the communal						undertaken			in 2023
assen er lifts have had all the necessa				safe	checks
Complaints relative to size oflandlord							NIA	1complaint		received
The number ofcomplaints 1 000 homes the own	the landlord		receives		for each			from 16	properties
Complaints responded to within		complaint handling					100%
scale timescales
Percentage ofcomplaints	the landlord		responds		to within
the times set by the I-lousing Ombudsman's Complaint
Handlin Code.
Antisocial cases relative	to the	size	ofthe landlord				NA	No incidents of
The number ofanti-social	behaviour cases opened for							antisocial	behaviour
each 1,000 homes.
Fixed Wiring Checks							100%	Completed			in 2023
The number of properties	that have up to			date fixed wiring
checks

		Notes		2023		2022
Turnover				108,686		105,282
Operating expenditure
Management expenses		4	64,966		58,021
Repairs and maintenance			36,585		18,502
Service costs		5	7,298		6,291
				(108,849)		(82,814)
				(163)		22,468
Other income				2,224		20
Operating surplus				2,061		22,488
Interest receivable and	other income	7		2,916		1,358
Surplus for the year				4,977		23,846
Revaluation ofinvestments		13		2,858		(5,225)
Total comprehensive the year	income for			7,835		18,621

			Revenue	Designated	Restricted	Total
			Reserves	Reserves	Funds
			6	6	E
Balance at 1January		2023	482,192	203,000	49,850	735,042
Surplus /(deficit) from statement ofcomprehensive			26,427	(20,592)	2,000	7,835
income
			508,619	182,408	51,850	742,877
Transfer between	funds		(18,592)	20,592	(2,000)
Balance at 31December 2023			490,027	203,000	49,850	742,877

		Notes		2023		2022
Fixed assets
Tangible fixed assets		12		806,629		747,313
Investments		13		47,523		44,665
				854,152		791,978
Current assets
Trade and other debtors		14	9,517		6,615
Cash and cash equivalents			62,383		114,208
			71,900		120,823
Creditors: amounts within one year	falling due	15	(18,502)		(10,767)
Net current assets				53,398		110,056
Total assets less current liabilities				907,550		902,034
Creditors: amounts after more than one	falling due year			(164,673)		(166,992)
Total net assets				742,877		735,042

	A	S AT YEAR ENDED 3	1DECEMBER 2023
		Notes	2023	2022
Reserves
Revenue reserve			490,027	482,192
Designated	reserves	19	203,000	203,000
Restricted	reserves	18	49,850	49,850
			742,877	735,042

				Notes	2023	2022
Net cash generated from operating		activities		20	22,481	35,810
Cash flow from investing	activities
Purchase oftangible fixed assets					(76,069)	(22,430)
Interest received					1,763	334
					(51,825)	13,714
Cash flow from financing	activities
Interest paid
Repayment ofborrowings
Net change in cash and cash equivalents					(51,825)	13,714
Cash and cash equivalents	at beginning		ofthe year		114,208	100,494
Cash and cash equivalents	at end	of	the year		62,383	114,208

Units in mana	geme	nt
					Units at	Units at
					start	end
Supported housing		and housing		for older people	16	16
Turnover
					2023	2022
					F
Weekly maintenance		contributions			106,367	102,963
Social housing	grant utilised		in	year	2,319	2,319
					108,686	105,282
Management	expenses
					2023	2022
					6	5
Water rates					134	148
Light and heat					516	2,212
Insurances					2,849	2,585
Cleaning					2,238	2,111
Telephone					366	309
Administration					42,110	35,817
Depreciation					16,753	14,839
					64,966	58,021
Service costs
					2023	2022
					6	6
Audit and accountancy					4,558	4,556
Subscriptions					985	927
Professional fees					1,755	751
					7,298	6,291

6.	Other in	come
				2023	2022
				6	6
	Non-government		grants and donations	2,224	20
7.	Interest	receivable and other income
				2023	2022
				6	f
	Dividends	received		1,153	848
	Bank interest received			1,763	334
				2,916	1,182

8.	Operating		surplus
					2023	2022
						F
	Operating		surplus as stated after charging:
	Auditor's		remuneration		4,558	4,454
	Depreciation				16,753	14,839
9.Auditors'		remuneration
					2023	2022
						6
	Fees payable for the audit ofthe chadity's			financial statements	4,558	4,454
	Fees payable for other services				600	751

, per week. No employee received	remuneration above 560	,000(2022 —none).
Staff costs for the year amounted	to:
		2023	2022
		6	F
Wages and salaries		34,118	29,745
Pension costs		827	693
		34,945	30,438

Investments
					2023	2022
					6	6
The market value of	investments as at 31 December 2023 is as		follows:
M&G: Charity Multi Asset Fund		—843 income units			757	744
BlackRock: Charities	UK Bond	Fund A —309.166accumulation	units		14,308	13,496
BlackRock: Chadities	UK Bond	Fund A —720 income units			1,068	1,051
BlackRock: Chadities	UK Equity	Fund A —2,753.536 income units			20,059	19,011
COIF: 571 income units					11,331	10,363
					47,523	44,665
The cost of investments as at 31 December 2023 is as follows:
M&G: Charity Multi Asset Fund		—843 income units			732	732
BlackRoclc Charities	UK Bond	Fund A- 309.166accumulation	units		15,965	15,965
BlackRock: Chadities	UK Bond	Fund A- 720 income units			1,376	1,376
BlackRock: Charities	UK Equity Fund A —2,753.536income units				18,105	18,105
COIF:571 income units					6,659	6,659
					42,837	42,837
All investments held	at 31 December 2023are UK listed investments			in managed	funds.
Market value at 1 January 2023					44,665	49,890
Unrealised surplus I	(deficit)				2,858	(5,225)
Market value at 31 December 2023					47,523	44,665

14.Trade and other	deb	to	rs
				2023	2022
				6	6
Arrears ofmaintenance			contributions	5,879	2,477
Other debtors					176
Prepayments and	accrued income			3,638	3,962
				9,517	6,615
15.Creditors: amounts		falling due within one year
				2023	2022
				6	6
Trade creditors				4,889
Accruals and deferred			income	13,207	8,464
Other creditors				406	2,303
				18,502	10,767
16.Creditors: amounts		falling due after more than one year
				2023	2022
					6
Accruals and deferred			income	164,673	166,992
17.Deferred income
				2023	2022
					6
Balance brought	forward			166,992	169,311
Released in year				(2,319)	(2,319)
Balance carried forward				164,673	166,992

			Property	Folkestone
			valuation	Municipal	Total
			reserve	Charities
				8
At 1 January 2023			49,850		49,850
Surplus	/ (deficit) for	the year		2,000
Transfer	between funds			(2,000)
At 31 December 2023			49,850		49,850
Property	valuation	reserve

			Cyclical	Extra-	Total
			maintenance	ordinary
			fund	repair fund
				F	K
At 1 January 2023			30,000	173,000	203,000
Surplus /	(deficit) for the year		(20,592)		(20,592)
Transfers	between	funds	91,772		91,772
Transfers	for capital	spend	(71,180)		(71,180)
At 31 December 2023			30,000	173,000	203,000

	FORTHE YEAR ENDED 31D	FORTHE YEAR ENDED 31D	ECEMBER 2023
20.Note to the statement	ofcash flows
			2023	2022
			6
Cash flow from operating		activities
Surplus for the year			4,977	23,846
Adjustments for non-cash		items:
Depreciation oftangible fixed assets			16,753	14,839
Loss on disposal oftangible		fixed
assets
(Increase) / decrease other debtors	in trade and		(2,902)	(2,213)
Increase / (decrease) other creditors	in trade and		7,735	1,991
Government grants utilised		in the year	(2,319)	(2,319)
Interest received			(1,763)	(334)
			22,481	35,810